Customer success manager jobs in Alafaya, FL - 505 jobs

Who we are: Artisent Floors is a fast growing, full-service flooring company, and we're looking for the right people to join our team. We work hard, collaborate closely, and find the right solutions to make our clients happy. We provide next day flooring service to the multifamily industry, serving apartment communities in 17 cities from our corporate headquarters in Memphis, TN. Why join us: The mission of Artisent Floors is to revolutionize the multifamily flooring industry by delivering superior products and personalized service to our customers. We strive to exhibit our Core Values every day: ● Diligence- We make our customers' job easy by doing the little things that make a big difference. ● Integrity- We operate in good faith and absolute honesty. Never promise what you can't deliver; and do what is right in every situation. ● Creativity- We will never stop innovating to benefit our customers, bring efficiency to our operations, make our workplace more rewarding, and benefit our community. ● Expertise- We will be the best at what we do. When new opportunities arise, we will lead the way in doing business the right way. ● Artisent Family- We take an interest in all four aspects of the lives of our employees - Physical, Spiritual, Emotional, and Social. Because Artisent Floors could not exist without its people, we will invest in those people and succeed together. What role will you play Artisent Floors is adding an Account Manager to our team. As an Account Manager, you will have four core responsibilities: ● Make in-person cold calls to businesses and multifamily apartment communities ● Measure apartment units and homes to create proposals for customers ● Drive branch revenue through individual performance ● Ensure high levels of customer service to all current and future prospects Who you are: We are seeking a highly motivated and experienced individual to join our team as an Account Manager. In this role, you will become a subject matter expert on all our products, software, and systems. You will become an expert at the “Artisent Sales Method” - the same methodology we've used to rapidly expand from just one store to 17 locations. To achieve this, you will spend one week in our home office in Memphis training and another week in your respective market with a trainer, focusing on the sales process. Preferred candidates will have: ● 2-5 years of outside sales or multi-family experience ● Bilingual is a plus but not required ● Exceptional ability to connect with prospects and customers ● Driven by competition and working within a team environment ● Strives to be better today than yesterday ● Aptitude to learn and absorb new technologies and skills Benefits: ● Base salary + monthly team commission ● Health insurance- 100% of employee premium paid by Artisent Floors ● Dental, Vision, Supplemental insurance: Available as employee paid benefit ● Paid time off (PTO): ● 100% Company-paid benefits: Life Insurance and AD&D coverage ● 401(k)/Roth matching ● Holidays: Company- paid holidays ● Vehicle allowance ● Cell phone ● Credit Card for gas and expenses ● Toll allowance (if applicable)

Frank Gay Commercial Services is a leading provider of comprehensive HVAC, plumbing, electrical, and mechanical services, catering to commercial and industrial clients. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-tier solutions to meet our clients' diverse needs. Job Overview: We are seeking an experienced and skilled HVAC Manager to lead our Commercial Services division. The HVAC Manager will play a pivotal role in overseeing and managing all aspects of HVAC operations, ensuring the highest standards of service delivery, customer satisfaction, and team performance. Pay Range: $70,000 - 80,000/yr + $7500 annual car allowance and Quarterly Bonuses Responsibilities: Leadership and Team Management: Lead, mentor, and inspire a team of commercial HVAC and Refrigeration technicians, providing guidance and support to ensure high performance and exceptional customer service. Foster a positive and collaborative work environment that encourages teamwork and continuous improvement Operational Excellence: Oversee the planning, coordination, and execution of Commercial HVAC projects, ensuring they are completed on time, within budget, and in compliance with industry standards and regulations. Develop and implement efficient workflow processes to optimize resource utilization, enhance operational efficiency, and minimize downtime. Customer Satisfaction: Act as a client interface, addressing customer inquiries, concerns, and ensuring overall satisfaction with commercial HVAC services. Implement quality control measures to maintain the highest standards of workmanship and service excellence. Technical Expertise: Stay abreast of industry trends, technologies, and best practices in commercial HVAC systems to provide strategic guidance and recommendations. Collaborate with the technical team to troubleshoot complex commercial HVAC issues and develop innovative solutions. Budget Management: Work closely with the finance department to develop and manage budgets for Commercial HVAC projects, ensuring cost-effective solutions and profitability. Monitor financial performance against established budgets and implement corrective actions as needed. Qualifications: Minimum of 7 years of progressive experience in Commercial HVAC management. Strong technical knowledge of commercial HVAC systems, Refrigeration and HVAC equipment. Proven leadership experience with the ability to motivate and manage a team effectively. Excellent communication and interpersonal skills, with the ability to interact with clients and team members professionally. In-depth understanding of industry regulations, safety standards, and compliance requirements. Demonstrated ability to drive operational excellence, achieve targeted goals, and enhance customer satisfaction. Relevant certifications and licenses in HVAC management.

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Outside Sales Account Manage Account Manager, Manager, Outside Sales, Diversity, District Manager, Manufacturing, Accounting, Account

At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for. Ready to take your career to the next level while doing work that truly matters? What You'll Do We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you. Grow territory performance through strategic planning and targeted customer engagement Meet and exceed sales goals while championing customer satisfaction. Deliver clear, compelling clinical messaging to multidisciplinary decision-makers Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems Navigate complex access and reimbursement landscapes across payer channels Stay ahead of market trends to identify new opportunities What You Bring A bachelor's degree (BA/BS) from an accredited institution 4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales Proven sales success and strong communication skills Proven success in meeting or exceeding sales targets Ability to quickly learn complex clinical information Experience in infusion, rare disease, specialty pharmacy, or neurology preferred Must possess a valid driver's license and be willing to travel throughout the assigned territory What Will Set You Apart Background in promoting specialty, rare disease or CNS products Strong analytical skills to leverage sales data for strategy A collaborative spirit and adaptability in fast-paced environments Exceptional communication, presentation, and negotiation skills A self-starter mindset with strong organizational skills Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan. Actual compensation may vary based on location, experience, and qualifications. Benefits include Paid time off (PTO) Health coverage (Medical, Dental, Vision) 401(k) with company match Company car. We are an equal opportunity employer workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. This posting is confidential; company details will be shared during later stages of the recruitment process.

About the Role Florida Orlando Company Siemens Gamesa Renewable Energy, LLC Organization Wind Power Business Unit Onshore Full / Part time Full-time Experience Level Not defined A Snapshot of Your Day Customer Order Management (COM) employees act as a liaison (or driver) between our regional (internal) customers (Operations, Aftermarket Parts & Project Management) and our global departments such for the supply of parts & consumables to wind farm sites. COM's main responsibilities are: Obtaining and providing expected delivery dates, shipment tracking information and proof of deliveries, initiates expediting and supports supply solutions when required, ensures that system orders are processing correctly, helps manage order delivery scheduling, helps support customer service and quality issues and monitors backlog to reduce order aging. A typical day would involve meetings with your assigned customer base to manage and address open order lines and support requests and questions as needed. You would then use the many system reports (Open Order Report, Completed Order Report, Incompletion Log, VL06O Delivery Note Report, APO Schedule Report & Planning Tracking Report) & tools (MD04 Order Pegging, TD Playbook, Jira Ticket System & MD Ticket System) available to you for the management of order lines with the goal of meeting our promised delivery times while meeting customer delivery expectations as best possible. How You'll Make an Impact * Strong customer relationships via regular meetings & communications * Driving on-time delivery to the systems first promise date(s). * Strong management of order line backlog to keep it from aging. * Manage delivery scheduling and help with quality issues. What You Bring * Bachelor degree with 3-5 years of Supply Chain experience preferred or high school diploma or equivalent with 8 plus years preferred * Strong communication, negotiation and relationship building skills. * Strong organization and system skills & experience (SAP: S&D or EWM, Office: Excel, Power Point, Outlook, TEAMS & Word) * Understanding of Supply Chain and Purchase Order contract language with a background in the energy sector. * Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers. About the Team The team is made up of 7 to 8 COM staff with 1 to 2 COM leads (Systems & Training and Projects & Turbine Down) managed by a COM Manager Head of the department. Ideally the team is located within the NA region (Canada & USA) along with the wind turbine fleet and customers that they support while leaning towards centralization of the existing Orlando Florida & Oakville Ontario offices. Note: We do have team members that work remotely within the region from a home office. Who is Siemens Gamesa? Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation Rewards/Benefits * Career growth and development opportunities * Supportive work culture * Company paid Health and wellness benefits * Paid Time Off and paid holidays * 401K savings plan with company match * Family building benefits * Parental leave This role may be based in various locations across the United States. Siemens Energy offers a variety of health and wellness benefits, including paid time off and holiday pay. Details regarding our benefits can be found here: ****************************************************** The base salary range for this position varies by location. For positions based in the United States, the base salary range is $70,630 to $100,900 annually. Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. Equal Employment Opportunity Statement Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. California Privacy Notice California residents have the right to receive additional notices about their personal information. Click here to read more.

is based in our 275 Grove St, Auburndale, MA 02466, USA office. We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty. Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of Informa TechTarget's products. The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services help to achieve the customer's objectives, goals and KPIs. Key responsibilities include: * Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal; * Onboard & enable customers on product functionalities and capabilities; * Investigate customer's current workflow and technology stack; * Uncover customer's ideal key performance indicators, metrics of success and areas of opportunity; * Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs; * Drive usage and identify recommendations on appropriate integration strategies; * Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; * Coordinate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers; * Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives; * Escalate areas of concerns, client challenges; and, Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support

🔍 What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships. 📍Location: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities Independently manage customer relationship, set project direction, develop key deliverables, escalate risks, and influence stakeholders Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations. Establish a trusted advisor relationship through acting as a consultant as well as a solution engineer Develop and execute success plans tailored to customers' strategic goals and operational workflows. Collaborate with internal teams, including Growth, Product Development, and SME's, to align solutions with customer needs Track and analyze key metrics related to Humata's performance and to inform proactive strategies. Provide insights on industry best practices and leverage analytics to demonstrate value and ROI. Build and deliver tailored reports and presentations with stakeholders of all levels - mainly related to front-end revenue cycle operations 🛠 Role Requirements Bachelor's degree in Business, Economics, Healthcare Administration, or a related field. 5+ years of experience in a customer success, or consulting role, preferably in healthcare or technology Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization is required Experience working in small teams where both strategic thinking and tactical execution are required daily Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences. Proficient in PowerBI and data analytics Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs). ⭐Preferred Experience & Skills: Demonstrate ability to work effectively in small team environments and early-stage companies Proactive problem-solver who thrives in a fast-paced environment Skilled in conflict resolution and adept at navigating complex challenges Experienced in denials management with advanced ability to analyze data, trend denial activity over time, and generate insights related to our Humata solution Willingness to travel as required (up to 30%). Interview Stages: Initial phone screen with HR Hiring manager interview Stakeholder interview Case study & roundtable Reference checks Offer 🚀 Why Join Humata Health? Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company's size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

Job Description Become a Key Player at Paul Gough Media as a Customer Success Manager! At Paul Gough Media, we're on a mission to help private physical therapy clinics around the world grow, thrive, and deliver better care. Our innovative CRM, powerful marketing systems, and expert team are behind the success of hundreds of clinics worldwide. Now, we're looking for an enthusiastic Customer Success Manager to join our growing team and ensure that our clients experience seamless, impactful onboarding, and continued success long after their launch. What You'll Do: As a Customer Success Manager, you'll be the go-to expert for your clients, guiding them from their first steps with us to long-term, sustained success. You'll be part of a team that thrives on delivering exceptional service and helping clients unlock the full potential of our systems. Onboard New Clients Like a Pro: You'll lead welcoming, high-energy Zoom sessions and help clients quickly get familiar with our CRM and marketing tools. Your goal? Make them feel confident and excited about their new system, setting them up for early wins right from the start. Build Lasting Relationships: You won't just wait for clients to reach out, you'll proactively check in, ensuring they're happy, engaged, and maximizing the value of what we offer. You'll be their trusted advisor, offering solutions when challenges arise and celebrating their successes. Ensure Smooth Launches & Ongoing Support: You'll guide clients through the entire onboarding process, ensuring that their website is live, lead capture systems are integrated, and content is activated. Your attention to detail will ensure that nothing slips through the cracks, and you'll act as a problem-solver whenever needed. Drive Client Success: Whether it's through strategic guidance or offering resources, you'll help clients hit their growth goals, making sure they're fully leveraging our systems to generate leads, convert patients, and ultimately, grow their practice. Collaborate Across Teams: You'll work closely with our sales and marketing teams to share success stories, identify opportunities for improvement, and help shape the future of our client success initiatives. Why This Role Is a Perfect Fit for You: You're passionate about helping others succeed and thrive. You enjoy problem-solving, building relationships, and guiding clients through the complex world of technology and marketing. Here's what makes you stand out: Experience with Customer Success: You have 2-4 years of experience in customer success, onboarding, or account management (experience in SaaS or agency settings is a plus). Strong Communication Skills: Whether it's a Zoom call, Slack message, or email, you can communicate clearly, confidently, and with a friendly tone. Detail-Oriented: You're the type of person who catches the little things that make a big difference. From contracts to workflows, you ensure that everything is accurate and on track. Proactive & Organized: You can manage multiple clients, deadlines, and priorities with ease, ensuring nothing falls through the cracks. You stay on top of everything with a great organizational system. Tech-Savvy & Client-Focused: You're comfortable with tools like Google Workspace, project management platforms (Monday/Asana/Trello), and basic CRM functions, but most importantly, you love helping clients use tech to solve problems and achieve their goals. How We Set You Up for Success: We believe in investing in our team and setting you up for growth. Here's how we'll help you succeed: In-Depth Training: You'll receive a comprehensive 30-day onboarding process, complete with product training, playbooks, and the opportunity to shadow calls to learn the ropes. Ongoing Mentorship: Weekly coaching with our Head of Client Success to ensure you're supported and continuously improving in your role. Plus, there's a clear path for career growth, whether that's stepping into a Senior CSM role or becoming a Team Lead. Real-Time Feedback: You'll receive constant feedback to help you refine your approach and see the impact you're making on both the team and the clients you serve. Why You'll Love Working Here: Collaborative Environment: You'll be joining a tight-knit, passionate team who loves supporting each other and celebrating wins together. Career Growth: We're a fast-growing company, and there are plenty of opportunities for you to grow within your role and take on new challenges. Job Details: Location: Celebration, Florida (In-office, Full-time) Hours: Monday - Friday, 9:00 AM - 5:30 PM Compensation: $50,000 - $55,000 (based on experience) If you're ready to make an impact in a dynamic, fast-growing company and help clients succeed, we'd love to hear from you. Apply today to join the Paul Gough Media team! Powered by JazzHR ri Rzx4LCVj

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. **Responsibilities:** + Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. + Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams + Manage each phase of the project and be able to navigate the cross-functional team, both internal and external + Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. + Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. **To be successful in this role you have:** + Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. + 8+ years in Customer Engagement roles. + Prior experience with implementing or supporting ServiceNow products in an Enterprise + Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting + Experience in the banking industry, or implementing projects supporting banking and financial sectors + Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond + Experience with end to end project implementation at an enterprise level. + Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes + Experience with analytics and understanding of metrics and KPIs (as defined) + Thought leadership and strategic thinking + Executive presence + Ability to gather and analyze data to understand the pros and cons of different decisions and options + Ability to communicate abstract ideas clearly and independently manage complex project objectives + Excellent negotiation and persuasion skills. + Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. + Facilitation skills in leading and planning meetings, reviews, and retrospectives. + Strong customer orientation and an innate ability to anticipate and act + Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement + Ability to learn quickly and pick up tools, systems, and processes in a short amount of time + Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically + Travel up to 50% FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

About us: Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at ******************** We are hiring a Customer Success Manager (Cloud Business Expert), who will have a mind focused on enabling and supporting our partners as they deliver solutions to their clients. Leveraging programs, technology, data and services, they will work with our partners to ensure the partners achieve business success in areas of recurring revenue generation, retention, and utilizing of time-saving technology. Who are we ? Ingram Micro powers the world's largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, an infinite ecosystem of cloud solutions from the biggest innovators in the tech industry and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organisations to configure, provision and manage cloud technologies with confidence and ease. What does the role involve? * Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, AWS and more. * Build relationships with the assigned customer base, helping with issues and continuing to delight with a positive customer-centric attitude. * Develop and execute a proactive and customer-specific business strategy to retain and grow the recurring revenue base within the assigned customer base. Know your assigned customers' business inside out. * Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. * Enable assigned customers to drive a customer success strategy within their own business. Ensure customers are taking a 'never lose a subscription' approach. What you'll bring * Minimum of 5 years of experience in customer success, technical account management, customer experience or project management. * Strong technical acumen and proven customer engagement history. * Experience in managing multiple accounts within a territory, to aggressively increase adoption, and ensure satisfaction and renewal. * Strong experience managing multi-tiered customer and service provider relationships. * Strong interpersonal skills, including the ability to work well with others and build a team-oriented environment. * Willingness and ability to travel up to 25% of the time. * Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills. * Previous experience working on SaaS, IaaS or general Cloud technology is a plus. * Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud's strategic objectives. What's in it for you? * We provide a fun, professional, and challenging international business setting. Finally, you will get the chance to become part of the world's leading Technology Solutions provider in the world and a Great Place to Work certified organisation in ten countries across EMEA & APAC. * We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase your knowledge and expertise. * We are a large organisation with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver's seat. You'll be part of a workplace where you'll feel like you are valued and your contribution is appreciated within the business. Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. Let's shape tomorrow. If this sounds like something you want to be a part of, click "Apply". #LI-TS #LI-Hybrid

✨ Now Hiring: Luxury Spa Sales & Client Experience Manager ✨ 💼 $100K+ Earning Potential | High-End Wellness Spa | Paid Training & Perks Compensation: $3,000/month base salary + performance-based commission On-Target Earnings (OTE): $100,000+ per year Job Type: Full-Time or Part-Time | Flexible Schedule Location: In-person (Travel to nearby spa locations required) Weekend Availability: At least one weekend day required Step Into a Leadership Role Where Sales Meets Luxury Wellness We're looking for a dynamic and results-driven Sales & Client Experience Manager to lead the front-end operations of our luxury spa. In this high-impact role, you'll drive revenue, enhance the guest experience, and support our growth across multiple locations. If you thrive in a fast-paced, high-touch environment where performance is rewarded and leadership is valued, this is your moment. Why Join Us? ✅ $100K+ Earning Potential - Base salary plus uncapped commission ✅ Paid Training - We invest in your success from day one ✅ Gas Reimbursement - For travel to nearby spa locations ✅ Growth-Driven Culture - Advance your career in a growing luxury brand ✅ Employee Discounts - On top-tier skincare products and spa services What You'll Do Lead day-to-day sales operations and team performance at the front desk Deliver exceptional client service while meeting and exceeding revenue goals Drive membership, product, and treatment sales with confidence and professionalism Coach and mentor team members on sales, service, and CRM best practices Manage scheduling, appointment flow, and client communication Handle client concerns and ensure every visit is seamless and elevated Analyze sales KPIs and create action plans for continued growth Collaborate with marketing to align promotions, events, and campaigns Who We're Looking For Proven background in sales or business development (spa, luxury retail, or hospitality preferred) Strong leadership skills with the ability to inspire and motivate a team Confident communicator who thrives in a client-facing, high-end setting Driven by goals, performance, and results Familiar with CRM software, scheduling systems, and client management tools Must have reliable transportation and the flexibility to work at least one weekend day Compensation & Perks 💰 Base Salary: $3,000/month 📈 Uncapped commission - The more you sell, the more you earn 🧠 Paid onboarding and training ⛽ Gas reimbursement for travel between nearby spa locations 💎 Staff discounts on luxury skincare and treatments 🚀 Career advancement in a fast-growing, high-end wellness company Ready to Elevate Your Career? If you're passionate about luxury, driven by results, and ready to lead, we want to hear from you. 📩 Apply now with your resume, contact number, and email. 📧 After applying, send a quick follow-up including: Your earliest available start date Your daily sales goal (numeric) A brief summary of your sales and leadership experience Make wellness your career-and success your lifestyle. Apply today.

CSPi Technology Solutions provides innovative technology solutions for Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center and Advanced Security. Across these technology focus areas, we also provide Professional and Managed Services. We are headquartered in Deerfield Beach, Florida with additional offices throughout the United States and Europe. CSPi Technology Solutions is focused on recruiting and retaining top talent at every level. We employ people who strive to deliver value and support to our growing client base. Client Manager As a Client Manager - Technology Sales, you will be prospecting for new business, direct client engagement, working with technology partners to increase product knowledge and efficiency, and whenever possible, leveraging these partners' relationships to drive sales into end user accounts. You will be managing both an indirect customer procurement and direct customer engagement model. What you'll do: * Achieve assigned quota targets through collaboration with partners and independent prospecting activities and manage pipeline via Salesforce * Act as solution expert to clients * Engage clients at a detailed level to gain an understanding of the business issues and objectives driving the client's needs * Contribute to strategic planning activities across existing & prospective client bases to identify and position opportunities * Maintain strong technical awareness of assigned products, professional and managed services and general knowledge of other service offerings within CSPi Technology Solutions * Maximize key partner / vendor programs * Drive account planning and solution awareness initiatives with CSPi Technology Solutions partners Requirements: * Sales experience in IT Solutions using: Network Solutions, Wireless & Mobility, Unified Communications & Collaboration, Data Center Solutions and Advanced Security * Sales experience in Professional and Managed IT services * Bachelor's degree or equivalent experience * 3 - 5 years prior client account management experience in a high tech environment in an indirect sales and procurement environment with a demonstrated track record of success in driving customer adoption of technology * Knowledge of sales techniques and processes including the ability to understand customer needs, overcoming objections, ROI analysis, closing the sale * Knowledge of technology prodcuts * Excellent oral and written communication skills, as well as excellent presentation skills * Strong work ethic, attitude and follow through ability Nice to have: * VAR or System Integration experience * Prior experience using CRM products (Microsoft CRM and/or Salesforce.com) CSPi is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

OneRail is seeking a proactive and driven Customer Success Manager/Client Service Manager who thrives on delivering exceptional customer success in a rapidly evolving logistics technology startup. As the linchpin between our clients and our cutting-edge solutions, you'll take ownership of customer accounts, leveraging your expertise to ensure seamless operations and unparalleled satisfaction. Your core focus will be on surpassing SLAs, championing outstanding customer experiences, and advocating tirelessly on behalf of our clients. You'll collaborate across teams and systems, adhering to best practices while ensuring prompt resolution of issues and effective escalation when needed. Responsibilities * Proactively monitor customer health to identify potential retention risks and growth opportunities. * Foster strategic alignment with assigned clients, understanding their business objectives, and providing proactive strategies to enhance their success. * Align client strategic objectives with our platform capabilities, ensuring that our solutions meet and exceed their evolving needs. * Be the trusted advisor by cultivating relationships with assigned customers, assisting them with issues, leading regular meetings, and consistently delivering a positive, customer-centric approach. * Conduct Quarterly Business Reviews (QBRs) with clients to review performance, identify opportunities for improvement, and align on strategic initiatives. * Collaborate with client and internal leadership to align transportation revenue projections and develop strategies to achieve mutual growth targets. * Serve as a customer advocate by capturing consistent feedback and fostering continuous improvement to relevant internal teams, including Support, Product Management, Transportation, and Development. * Take ownership of technical and transportation SLAs and ensure proper escalation of unresolved issues to ensure they are handled within contracted timeframes. * Generate accurate and timely reports showcasing relevant data such as Delivery stats (SLA, Order data, Coverage, etc.), CSAT, NPS, and various Technology data. * Stay attuned to cross-sell and upsell opportunities within client accounts, working closely with sales teams to capitalize on revenue growth potential. * Create and maintain knowledge base notes, articles, and SOPs to support ongoing customer success initiatives. * Perform other related duties as assigned. Qualifications * Possess strong phone, written, and verbal communication skills with excellent presentation skills * Confident, high energy, self-motivated, and a true team player * Experience working with senior and executive-level customer contacts * Demonstrated ability and desire to work and excel in a fast-paced environment * Excellent time management and project management skills * Understanding of Internet and web applications with a desire to learn new technologies * Well-organized, with high attention to detail and the ability to prioritize * Proficiency with MS Office * Experience with ClickUp, PowerBI, ZenDesk, and/or Miro are a plus * Ability to work outside of normal Eastern Standard Time business hours as on-call support Preferred Qualifications * Bachelor's degree or higher education or equivalent experience * 3+ years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management * Experience in the logistics or transportation industry is a bonus Compensation This role falls under Comp Band 4, with an annual base compensation expected to be between $72,000 and $88,000, depending on experience, qualifications, and geographic location. Work Location This position is based at OneRail's headquarters in Orlando, FL (ZIP 32819). On-site presence will be required for this role.

Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1492794

Join GardaWorld as a Security Client Services Manager - Where Service Excellence Meets Impact! As a Security Client Services Manager, you'll be the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflects GardaWorld's reputation as the industry's premier security partner. In this role, you'll champion service quality, strengthen client relationships, and help drive account success through proactive communication, problem-solving, and operational insight. We're looking for a leader who not only understands numbers but also understands people, who can interpret financial reports, build credibility quickly, and consistently demonstrate honesty, reliability, and professionalism. If you're ready to make a meaningful impact and elevate the standard of client service, this is your opportunity to do it with a global industry leader. What's in it for You Competitive Salary: $60,000 / year Work Site Location: Orlando, FL Auto Allowance: $500 (monthly) Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. Career Growth: Career growth opportunities at GardaWorld Travel: Daily in-person visits to various client sites throughout the market. Your Responsibilities as Client Services Manager Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports Ensure 100% compliance with all federal, state, and local regulations in assigned accounts. Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts. Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed. Ensure progressive discipline is followed on all corrective actions. Perform other duties as assigned. (Must always be included) Your Qualifications: Authorized to work in the United States Able to pass an extensive screening process A college degree in business or a related field, or equivalent work experience A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards. Minimum 1 year management experience; 3 years preferred Must have experience overseeing multiple sites Must have leadership experience Your Skills and Competencies: Operational Oversight & Accountability Client-Centric Communication & Relationship Building Team Leadership & Performance Management Attention to Detail & Situational Awareness Administrative & Analytical Proficiency GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. License #: BB1300003

AssistRx is a leading healthcare technology and services company dedicated to accelerating patient access to specialty therapies. Through our integrated technology platforms and patient support solutions, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to remove access barriers, optimize therapy initiation, and improve long-term patient outcomes. Our Strategic Account Management team plays a critical role in ensuring our manufacturer partners realize full value from AssistRx's solutions through strong relationships, operational excellence, and data-driven decision-making. Role Overview The Manager, Strategic Account Management is a senior, client-facing leader responsible for driving account growth, retention, and operational performance across a portfolio of pharmaceutical manufacturer partners. This is a hybrid individual-contributor and people-leader role, requiring deep expertise in pharmaceutical brand operations, HUB services, and specialty pharmacy workflows. You will serve as a trusted strategic advisor to manufacturer brand teams while leading and developing a high-performing account management team. This role requires strong technical acumen, analytical rigor, and the ability to translate complex data and operational insights into actionable strategies for both clients and internal stakeholders. Key ResponsibilitiesClient Strategy & Relationship Leadership Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions. Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners. Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio. Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights. Operational & Financial Performance Own and manage key account KPIs, including: Revenue retention and expansion forecasting Account profitability and resource optimization Accounts receivable performance and issue resolution Analyze operational and financial data to identify trends, risks, and opportunities for improvement. Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations. Team Leadership & Development Directly manage and develop a team of 5-6 Strategic Account Managers. Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards. Lead hiring, onboarding, training, performance evaluations, and career development for direct reports. Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement. Innovation & Continuous Improvement Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency. Translate client feedback and market insights into actionable recommendations for internal teams. Thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders. Requirements Required Qualifications Bachelor's degree from an accredited four-year institution or equivalent professional experience. 7+ years of experience in strategic account management, client strategy, or consultative sales roles. Demonstrated experience working with pharmaceutical manufacturers, HUB services, and/or specialty pharmacy operations. Proven ability to manage complex client relationships and deliver measurable business outcomes. Strong analytical and problem-solving skills with the ability to interpret data and drive strategic decisions. High level of technical proficiency, including advanced use of Microsoft Office tools (Excel, PowerPoint, Project, Visio). Preferred Qualifications 3+ years of people management or supervisory experience. Experience supporting enterprise-level pharmaceutical clients in a technology-enabled services environment. Key Competencies for Success Strategic thinking with strong business and financial acumen Executive-level communication and presentation skills Ability to influence without authority across cross-functional teams Comfort navigating ambiguity and complex stakeholder environments Passion for client success, operational excellence, and team development Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Opportunity to impact patient outcomes through data-driven healthcare technology. Collaborative and mission-driven culture that values innovation and continuous learning. Access to cutting-edge cloud technologies and modern data engineering tools. Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

The White Label Firm, Inc. (2015) is a sales, marketing and promotions Company. We handle campaigns for clients who range from the telecom, utility, non profit, security and financial sector. We believe our business can only grow based on the caliber of the people on our team. We hold a strong emphasis on training our leaders of tomorrow and believe in values of teamwork, positivity and an impossible is nothing attitude. Rather your looking for a career change or new to the workforce, we have a place for you Job DescriptionStrategic Account Manager - Telecom • Local Industry, Leader Major National Player • Genuine Career Defining opportunity - Scope for Growth & Development • Great Working Environment & People Our client is one of the major player's within it's industry sector in the Northeastern marketplace. Nationally, it is considered one of the Leaders, with annual turnover in excess of $120B. As a result of strong organic growth and internal promotions, the business is now seeking to train from the ground up from technical sales professionals to join the customer acquisitions campaigns designed to increase our clients market share. To be considered for this role you must satisfy some parameters which include, but are not limited to the following: • Strong work ethic • Ability to demonstrate products to the public upon completing product training • Successfully strive to manage sales and marketing portfolio to exceed client KPIs • Can demonstrate accountability in time and budget management • Have an amiable disposition that enables you to build strong networking and client relationships • Can demonstrate the ability to effectively manage difficult client situations and maintain customer satisfaction • Have a "Can-Do - Results Oriented" mindset to just get in and get the job done • Are passionate about selling a quality product with a strong business that will support you to succeed If you believe that you satisfy these criteria, then submit your application to abell@thisiswhitelabel. tv For the successful candidate, a flexible compensation package will be negotiated including an uncapped Incentive program - with realistic "Individual" targets and; a wide variety of other employee benefits such as your dedicated Samsung Galaxy tablet. We provide an excellent working environment and pride ourselves on being an employer of choice - with genuinely nice co-workers who all work hard to achieve a common goal, full training and growth opportunities. Submit your application to *************************** Additional Information All your information will be kept confidential according to EEO guidelines.

The purpose of this position is to ensure customer satisfaction and retention for new, certified and preowned vehicle sales as well as service. The Customer Relations Specialist ensures loyalty and advocacy from our customers both internal and external. Benefits: Medical- 4 plans (BCBS) Dental Vision Term Life Company-paid Term Life STD/LTD Accident indemnity rider PTO / Sick days (annually) 401(k) with an employer match Employee Assistant Program FMLA / Maternity/Paternity Leave Bereavement Leave Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.) Duties and Responsibilities: Handles difficult client issues in sales and/or service, a.k.a. “heat cases.” Coordinates and facilitates all manufacturer, customer appreciation/clinic, and other events throughout the year. Serves as customer relations representative in offsite events as needed, even outside of normal work schedule. Identifies areas of needed improvement by monitoring client feedback as a basis for resolution and continuous improvement. Contacts customers via phone and email to ensure satisfaction. Maintains client feedback records and develops strategies to implement best practices. Compiles data and submits reports regularly and as needed to management. Communicates with the General Manager and Customer & Community Relations Director regularly to share data and develop solutions, set goals and correct any ongoing issues. Maintains database of employee photos and updates staff website photos regularly. Assists the GM with coaching staff on customer service best practices to enhance the image of the dealership and strengthen manufacturer customer satisfaction scores/ratings. Monitors, posts and comments on online review sites and social media sites on behalf of the dealership as needed. Provides monthly content for dealership customer e-newsletters. Ensures excellent customer experiences are maintained. Ensures proper managers have received copies/notice of any written complaints. Keep records of all customer complaints and solutions. After gathering a complaint, contacts the appropriate personnel and follows up with all parties involved to determine what actions were taken. Continues follow up until complaint is completely resolved. Serves as a store level compliance liaison by monitoring Red Flag and Safeguard compliance issues, completing a monthly checklist, and reminding staff of best practices. Sends checklist to GM and Compliance Coordinator/Chief Compliance Officer. Reaches out as needed to the corporate compliance team with any concerning issues or questions. Adheres to all company policies, procedures and safety standards. Excellent written and oral communication skills. Proficient in Microsoft Office products. Performs other duties as assigned. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Vision: Clarity of vision at 20 inches or less Stand: Remaining on one's feet in an upright position at a workstation without moving about Walking: Moving about on foot Lifting: Raising or lowering an object including files from one level to another (includes upward pulling) 10 - 25 lbs Carrying: Transporting objects, usually holding in the hands or arms. Reaching: Extending hand(s) and arm(s) in any direction Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly Environmental Conditions: Be able to work in a climate-controlled environment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017