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  • Customer Success Engineer, Manager

    Pave 4.5company rating

    Customer success manager job in Day, NY

    Who We Are At Pave, we're building the industry's leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8,500+ companies unparalleled confidence in every compensation decision. Top tier companies like OpenAI, McDonald's, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 70% of Forbes AI 50 use Pave to benchmark compensation. The future of pay is real-time & predictive, and we're making it happen right now. We've raised $160M in funding from leading investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures. The Revenue Org The Revenue pillar of Pave includes our Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams. This community drives business growth and ensures every Pave client achieves transformative results with compensation intelligence. Our go-to-market engine operates at the intersection of strategy and execution, moving prospects from initial discovery to scaled implementation across enterprise organizations. The sales team partners closely with compensation leaders to identify strategic opportunities, while customer success ensures clients maximize ROI through our complete platform suite - from benchmarking and band creation to merit cycles and total rewards communication. The rev ops team optimizes our entire client lifecycle using data-driven insights, while marketing translates complex compensation challenges into clear value propositions. Our partnerships team expands Pave's ecosystem reach through strategic HRIS and financial system integrations. Over the next year, our focus centers on accelerating growth in the enterprise segments while deepening client relationships through expanded use cases. We're seeking revenue professionals who are passionate about solving complex compensation challenges and driving measurable business impact for the world's most innovative companies. The Customer Success Engineering Team @ Pave You'll become a Pave product and compensation expert and you'll use that expertise to support a team of ~8 Customer Success Engineers. You'll make sure customers get implemented, get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave. You'll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful. What You'll Do Lead and develop a team of Customer Success Engineers who serve as the primary technical interface between Pave and Customers Establish best practices, playbooks, configuration consistencies and operational processes to scale the CSE function while maintaining service quality Partner with Sales, Support, Marketing, Account Management and R&D teams to coordinate customer implementations, ensure successful product adoption, and be the voice of the customer Act as an escalation point for critical customer issues, working with technical teams to develop and implement timely resolutions Onboard and coach new team members to ensure success during their ramp period; drive down the time for a CSE to be fully ramped. Work strategically with leaders to think about how we might scale the whole CSE service model while not compromising on customer satisfaction. Provide 1:1 coaching and feedback to all team members based on their performance, customer interactions and recorded customer calls; uplevel skills across the team What You'll Bring 5+ years of experience in a technical customer-facing role. 1-3 years of management experience leading technical teams in a fast-paced environment Strong technical aptitude with the ability to understand complex systems and communicate technical concepts to diverse, global audiences Ability to train and onboard new employees and ensure there are clear expectations set and managed to for new team members Exceptional problem-solving skills with a focus on balancing customer needs, business priorities, and technical feasibility Track record of building and scaling processes that enhance team efficiency and customer outcomes Experience with enterprise SaaS implementations and client relationship management Experience with HR tech is a plus Compensation, It's What We Do. Salary is just one component of Pave's total compensation package for employees. Your total rewards package at Pave will include equity, top-notch medical, dental, and vision coverage, an unlimited PTO policy, and many other region-specific benefits. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. This salary range may include multiple levels. The targeted cash compensation for this position is (level depends on experience and performance in the interview process): $166,000 - $186,000 Life @ Pave Since being founded in 2019, Pave has established a robust global footprint. Headquartered in San Francisco's Financial District, we operate strategic regional hubs across New York City's Flatiron District, Salt Lake City, and the United Kingdom. We cultivate a vibrant, collaborative workplace culture through our hybrid model, bringing teams together in-person on Mondays, Tuesdays, Thursdays, and Fridays to foster innovation and strengthen professional relationships Benefits @ Pave At Pave, career advancement drives everything-roles expand, responsibilities deepen, and compensation rises alongside your professional growth. What we provide Complete Health Coverage: Comprehensive Medical, Dental and Vision coverage for you and your family, with plenty of options to suit your needs Time off & Flexibility: Flexible PTO and the ability to work from anywhere in the world for a month Meals & Snacks: Lunch & dinner stipends as well as fully stocked kitchens to fuel you Professional Development: Quarterly education stipend to continuously grow Family Support: Robust parental leave to bond with your new family Commuter Assistance: A commuter stipend to help you collaborate in person Vision - Our vision is to unlock a labor market built on trust Mission - Our team's mission is to build confidence in every compensation decision Are you ready to help our customers make smarter, more effective compensation decisions?
    $166k-186k yearly Auto-Apply 28d ago
  • Physical Therapy Field Customer Success Manager - New York, NY

    Limber 3.7company rating

    Customer success manager job in Day, NY

    At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. #LI-Remote
    $74k-113k yearly est. Auto-Apply 7d ago
  • Enterprise Customer Success Manager

    Navan

    Customer success manager job in Day, NY

    As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You'll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program. This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance. What You'll Do: Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.) Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified Work closely with your Account Executive counterpart to develop a joint success plan for your customers Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn Serve as the ‘voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews Work closely with Product and Engineering on identification/tracking of enhancement requests Handle escalations and work across teams to resolve issues Improve upon our existing approaches to customer engagement and account management leveraging our CS platform What We're Looking For: 5+ years of experience in Enterprise Customer Success Management Excellent project management and organizational skills in a high pressure environment, working with high value customers Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve Attention to detail is a must High energy, go-getter with fresh ideas who takes the initiative to get things done Bachelor's degree preferred or similar working experience The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.Pay Range$116,000-$175,000 USD
    $116k-175k yearly Auto-Apply 34d ago
  • Customer Success Manager, Strategic

    Affinity 4.7company rating

    Customer success manager job in Day, NY

    The Customer Success team at Affinity are the trusted private capital advisors who ensure every Affinity customer maximizes the value of their network and relationships. We deliver this by combining deep industry expertise with proactive guidance, helping customers adopt best practices that drive measurable business outcomes. In this role, you'll drive strategic renewals and upsells while working closely with our clients to understand and address their business needs. Your role will be highly cross-functional. You will work closely with our clients to understand and address their business needs while also interfacing with our sales, product, and engineering teams to make sure we place our clients' concerns above everything else. This position will report directly to the Director, Strategic Customer Success. You will be joining a seasoned team of talented professionals and leaders who are here to help support you and your success! We hope you're excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity. What will I be doing? Own a book of Affinity's largest and most strategic customers, and drive renewals and upsells for these accounts. Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product. Become a product expert: Develop best practices to share across clients, helping them best leverage Affinity's full functionality. Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap. Qualifications: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Required 5+ years of experience as a Customer Success Manager, Account Manager, or similar role. Proven track record of achieving commercial targets and goals in a customer success organization, preferably in an enterprise SaaS setting. Experience managing complex accounts, renewals, and upsells/cross-sells. You have excellent interpersonal skills with a history of building strong business relationships. You're an influential communicator with experience presenting to small and large audiences. You're proficient in organization, account prioritization, and time management. Proven experience executing the customer journey while maintaining excellent internal operational cadences. Ability to orchestrate cross-functional resources to ensure the success of your clients. You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team. Bonus points for: Experience working at a SaaS company in the CRM, data services space or financial services clients. Location: New York City or San Francisco, CA For this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2-3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team. What you'll enjoy at Affinity: We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients. Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being. Retirement Planning: We offer a 401(k) plan to help you plan for your future. Learning & Development: We provide an annual education budget and a comprehensive L&D program. Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness. Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success. Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job. A reasonable estimate of the current range is $130,000.00 - $160,000.00 USD Base. In addition, this position is also eligible to receive Commission based on departmental KPIs. Within the range, individual pay is determined by factors such as geographical location, job-related skills, experience, and relevant education or training. About Affinity With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed. We use E-Verify Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
    $130k-160k yearly Auto-Apply 60d+ ago
  • Concierge, Customer Success Team

    Coinbase 4.2company rating

    Customer success manager job in Albany, NY

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:* * Serve as the primary touchpoint and relationship owner for selected high value Consumer customers. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle requests through to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account. * Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so. * Introducing customers to newly released features or products that they may be interested in. * Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues. *What we look for in you:* * FINRA License series 7 & 63 (will not initially be sponsoring licenses) * Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption. * Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment. * Advanced knowledge of the financial services industry and securities trading. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. *Nice to haves:* * FINRA License Series 3, 4, 65, or 66. * Knowledge of Cryptocurrency and Coinbase Products * Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. *Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!* *Job ID: G2876* *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $40.01-$47.07 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $40-47.1 hourly 38d ago
  • Scaled Customer Success Manager

    Airtable 4.2company rating

    Customer success manager job in Day, NY

    Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.
    $128k-166.3k yearly Auto-Apply 5d ago
  • Associate Customer Success Manager

    Bynder

    Customer success manager job in Amsterdam, NY

    Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets-inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ 'Byndies' and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team. Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Associate you will be responsible for the product and partnership success of Bynder's customers at scale. You will interact with customers regularly to drive adoption, provide awareness to all available Bynder resources, ensure on-time subscription renewals, and uncover growth opportunities. The CSA is responsible for all aspects of client account success, including training, adoption, retention, growth and advocacy - all done at scale utilizing tool automation 1:many and 1:1 customer meetings. The CSA is the primary point of contact for escalations and is responsible for working in tandem with a team of Account Owners, Managers, Executives, and other cross-functional teams as needed to meet customer and Bynder leadership expectation The ideal candidate: * Is highly self-motivated and passionate about learning in a fast-paced environment * Possesses excellent communication skills and has a strong propensity for organization and relationship building * Enjoys working cross-functionally and collaborating in a team environment * Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously What you will do: * Work with customers to ensure adoption, retention, expansion, advocacy and overall success * Ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value * Strive to increase product adoption, retention and overall customer satisfaction * Develop and execute on account / success plans * Regularly engage customers on operational reviews to evaluate needs and direction * Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them * Act as a liaison between the customer and the Product team to represent the customer's feedback in strategic and product direction * Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows What you bring: * 1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management * Strong communication skills, both written and spoken * Demonstrated history of increasing client satisfaction, adoption, retention and advocacy * Basic understanding of customer service principles and hybrid observability principles * Ability to follow structured process and information entry * The ability to work in a fast-paced dynamic environment during tremendous growth * Demonstrated history of increasing client satisfaction, adoption, retention and advocacy * Excellent organizational, prioritization, and time management skills * Experience with other DAM technologies a plus * Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus) What we offer: At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It's common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. Benefits and Perks: * Challenging and inspiring work environment * Flat hierarchy where your voice will be truly heard * Opportunity to initiate your own projects * An experienced team is ready to welcome you anytime * Unlimited vacation policy * Competitive monthly compensation * Apple gear * Daily lunch * Drinks at the Bynder Bar :-) * Amazing office in the heart of Amsterdam Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder's commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.
    $73k-114k yearly est. Auto-Apply 2d ago
  • Client Account Manager II

    Pinterest 4.6company rating

    Customer success manager job in Day, NY

    Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the flexibility to do your best work. Creating a career you love? It's Possible. As a Client Account Manager II, you will be in charge of driving a sophisticated book of business featuring some of the largest advertisers at Pinterest. You'll work directly with some of our key advertisers as a trusted consultant to their business. Your strategic advice, analytical skills and sales skills are core to bringing to life the value we deliver as a platform. We invite passionate candidates to join our US Enterprise Sales team, where we have open positions across several business sectors, in various locations. By applying for the Client Account Manager position, your application will be considered for all available roles that match your skills and experience. Submit your resume once, and it will be considered by multiple hiring teams. What you'll do: Manage and grow client accounts, collaborating with partners to optimize campaigns and identify new opportunities. Translate partner goals and data into clear, actionable insights for effective media strategies. Advise clients on Pinterest ad products, targeting, bidding, creative, and measurement best practices. Participate in client meetings to understand needs, solve challenges, and promote Pinterest solutions. Clearly explain complex products and processes, serving as a trusted advisor to clients and agencies. Build strong partner relationships and proactively expand opportunities to drive revenue growth. What we're looking for: Experience in digital advertising sales, preferably with performance advertisers. Proven ability to manage mutually beneficial client accounts independently. Strong knowledge of digital ad technologies across Search, Shopping, Display, and Social. Effective at managing multiple priorities and achieving goals in a fast-paced environment. Excellent written and verbal communication; skilled at building lasting partnerships. Bachelor's degree in Business or a related field, or equivalent experience. In-Office Requirement Statement: We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be in the office for in-person collaboration 1/ week and therefore needs to be in a commutable distance from one of the following offices: Chicago, IL or New York City, NY Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only$71,659-$147,534 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.
    $71.7k-147.5k yearly Auto-Apply 5d ago
  • Senior Customer Success Manager

    Entrata 4.1company rating

    Customer success manager job in Amsterdam, NY

    Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide. Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in. Entrata's Customer Success department is seeking a dynamic leader / Customer Success Manager to join our EMEA office in Amsterdam, the Netherlands. This role will have a double focus. Firstly, to manage and act as a primary point of contact (post-sales) for a select set of existing high-value European customers ensuring they are successful with the Entrata platform. Secondly, to help continue to drive the direction of the EMEA CS department, working closely with EMEA and Global Leadership on building our scalable operational blueprint for the region. Key to success are the strong relationships you will forge with EMEA team members, customers, and the many cross functional partners based in Europe and the United States. What you will do * Manage a portfolio of strategic customers, ensuring that their objectives and needs are met * Conduct regular meetings with your customers to review solution performance and provide best practice recommendations * Create a tailored success plan, in partnership with Sales, to secure continued success and growth of your customer portfolio * Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks * Lead and participate in cross functional meetings regarding client services and product strategy * Support team members collaboration with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers * Travel with your respective team members to visit their customers as required * Act a as mentor and coach new EMEA team members * Maintain a high-level knowledge of each of the Entrata offerings and configuration options * Offer thought leadership at industry events and customer conferences Who you are * Minimum 5 years Customer Success or experience within a consultative customer facing role, ideally within a SaaS or Tech based company * Ability to think strategically, to navigate through and understand complex business goals * Proven experience managing teams or within a team leadership capacity * Fluent English in combination with either German, French, Spanish or Dutch at a native level * Willingness and understanding of what it means to operate in a scale-up environment * Knowledge of Multifamily Industry or Prop Tech solutions considered an advantage * Ability to travel up to 20% of the time Members of the Entrata team aren't just intelligent and ambitious, they're the living embodiment of another core Value: "Excellent Alone, Better Together." Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law. It's a great place to work! Will you join us? We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $74k-114k yearly est. 60d+ ago
  • Customer Success Manager

    Kira Learning

    Customer success manager job in Day, NY

    About Kira LearningWe live in a world where technology is rapidly changing the educational experiences of students and teachers everywhere, and we have the opportunity to shape how this change takes place. It is Kira Learning's mission to harness transformative AI technologies to make world-class teaching and learning accessible to everyone. Kira is a rapidly growing startup backed by top-tier Venture Capital funds including New Enterprise Associates (NEA) and Andrew Ng's AI Fund. We're looking for a mission-driven Customer Success Manager who comes with a blended professional background of education (3 to 5 years preferred) and customer success, along with involvement in the computer science space. This person will join our growing team and provide hands-on support to our customers to ensure a successful partnership. In this role, you'll have the chance to personalize your approach with each client and directly impact the expansion and adoption of Kira Learning in K-12 classrooms nationwide. The ideal candidate is highly goal-oriented, very comfortable in a changing environment, and always hoping to hit or exceed KPIs. Responsibilities & Duties Drive world-class support to Kira Learning's customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers. Create multi-contact relationships with schools and districts by identifying and connecting with stakeholders. Communicate with teachers and administrations regularly to ensure successful implementation of Kira Learning. Handle customer issues successfully and serve as the escalation point for customer issues. Support with teacher professional development through virtual trainings and webinars. Assess and respond to student progress and mastery data to help teachers improve student outcomes. Share teacher feedback with curriculum, product and engineering teams. Build and provide training, product support and delegation tactics for customer issues. Drive alignment towards product and sales improvements with key partner teams, such as Sales, Engineering and Product. Provide accurate forecasting and reporting on customer success metrics; regularly escalating any that are at-risk for churn. Strategically problem-solve creative solutions for at-risk customers Experience & Skills A professional background that has involved making impact in customer success, education (3 to 5 years preferred) and involvement with computer science. Deep experience in working with local and state educational agencies (e.g., state boards, school districts, etc) Highly competent with technical SaaS products and a demonstrated ability to educate others in how to utilize such products Strong verbal and written communication skills; you can patiently, professionally and effectively communicate with a diverse and multicultural group of peers across time zones and continents Nimble and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environment A positive, can-do attitude. You're not deterred by minor setbacks and are able to swiftly overcome ambiguity You believe feedback is a gift. You can thoughtfully share feedback to others as needed, and you can receive feedback and grow from it Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work Strong proficiency in Google Workspace programs, Microsoft Office Suite Proficiency in Hubspot preferred Background Check: Kira Learning will make a conditional job offer in line with local, state and federal laws, and a subsequent criminal, education, and employment history background check will then be issued. Equal Employment Opportunity Employer: At Kira Learning, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Kira believes that diversity and inclusion among our employees are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Selection for employment is decided on the basis of qualifications, merit, and business need.
    $73k-114k yearly est. Auto-Apply 60d+ ago
  • Mid-Market Customer Success Manager

    Canary Technologies Corp

    Customer success manager job in Day, NY

    About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a highly motivated and experienced Mid-Market Customer Success Manager (CSM) to join our growing team. The Mid-Market CSM will be the primary point of contact for our Mid-Market hotel partners after they have successfully implemented and adopted Canary Technologies' products. This role is crucial in ensuring customer satisfaction, driving retention, and fostering long-term relationships.Responsibilities Customer Retention: Proactively engage with a portfolio of mid-market hotel accounts to ensure continued satisfaction and utilization of Canary products. Identify and mitigate risks to customer churn Customer Health Management: Monitor customer health metrics, identify areas for improvement, and develop action plans to increase customer success Customer Expansion: Identify opportunities for product expansion within existing accounts, collaborating with sales teams to drive upsell and cross-sell initiatives Relationship Management: Build strong, trusted relationships with key stakeholders at client hotels, including general managers, operations managers, and IT teams Product Expertise: Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to customers Issue Resolution: Act as an escalation point for customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution Host QBRs: Conduct regular Quarterly Business Reviews (QBRs) with key clients to review performance, discuss strategic goals, and present product roadmaps. Qualifications Bachelor's degree (BS/BA).2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment Strong understanding of customer success methodologies and best practices Excellent communication, interpersonal, and presentation skills Ability to manage multiple accounts simultaneously and prioritize tasks effectively Proactive and results-oriented with a strong customer-centric approach Familiarity with the hotel or hospitality industry is a plus We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
    $73k-114k yearly est. Auto-Apply 60d+ ago
  • Senior Customer Success Manager

    CB Insights 4.4company rating

    Customer success manager job in Day, NY

    Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a Forward Deployed Strategist) is responsible for maintaining a portfolio of Accounts that include some of the world's leading Corporate Strategy and Innovation groups. Forward deployment means being embedded within the customer's strategy, helping them leverage our data and AI solutions to automate processes, unlock insights, and drive better decision-making. This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services. The Senior Customer Success Manager serves as the internal voice of the customer while working with other CB Insights' teams to exceed customer expectations. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention. About the Customer Success Team: Working on our team is unique mostly because of our amazing clients, the problems we are helping them solve, and our team's diversity. Every day our team speaks with the best and brightest people at Fortune 500 companies. Our clients are looking to us to help them solve interesting challenges on how some of the largest organizations in the world are adapting to emerging tech trends. Being a part of the CBI Customer Success team means being a part of that equation. The uniqueness of the CS Team is driven by our group's diversity. You can look around and you'll find very few people with similar backgrounds. We each bring our own story which creates a very special environment for creativity, fun, strategy, and success. Your Main Tasks: Actively serve a portfolio of assigned strategic accounts so that customers may achieve their positive business outcomes via CB Insights' software & services. Drive customer software engagement & development of power users across customer organizations on a personalized level and at scale. Own and maintain deep relationships with the Economic Buyers and senior level contacts within the portfolio of accounts. Design and manage account plans for assigned accounts. Collaborate with CB Insights' business development team to expand customer relationships outside of the active team(s), leveraging CB Insights. Own the commercial requirements for the renewals and growth for the assigned portfolio of accounts. Maintain communication & governance protocols across customer & CB Insights' teams. Effectively solve ad-hoc customer issues as needed. Bring to bear predictive renewal analytics to identify customer expansion opportunities & churn risks. Collaborate with Marketing to demonstrate customer communication campaigns. Provide continuous customer feedback to CB Insights' Product team. Stay current & educate customers on CB Insights' products, competitive landscape & innovation trends. Embrace & contribute to Customer Success team standard methodologies. What you bring to the table: B.S. or B.A. in business management, finance, economics or similar study. Validated results in prior role. At least 5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaS. Expertise with Excel and CRMs, preferably Salesforce. Proficiency communicating data via Excel, Salesforce and other business intelligence tools. You will be successful here if you have: Real passion for serving customers. Desire to learn and maintain a point of view on the current landscape of technology trends especially GenAI. The ability to establish credibility with key customer decision makers & influencers. Strong verbal/written communication & presentation skills; extraordinary listening skills. Strong problem solving & analytical skills; formulates solutions that deliver real business value. Ability to recognize and maximize new business opportunities. Comfort with negotiation. Multi tasking down to a science; handling multiple accounts & assignments simultaneously. A commitment to exceed goals that is internal, constant & self-imposed. Please note this is a US-based role. In addition to base salary listed below, this role is also eligible for commission. Compensation$115,000-$125,000 USD What we're all about CB Insights is the leader in predictive intelligence on private companies-turning exclusive data on millions of firms into early, trusted signals on future performance and direction. The company pioneered predictive intelligence with its Mosaic Score-the first system to reliably forecast the outlook for a private company-and has since built it into a comprehensive platform of AI and data capabilities. Today, leading strategy, investment, and business development teams rely on CB Insights to identify the right companies, markets, and opportunities before their competitors do. CB Insights Leadership Principles At CB Insights, everyone is expected to be a leader. These leadership principles are like an operating system for our culture. Use the principles as a practical guide to making decisions. We are what we repeatedly do. By living the principles outlined below, we will build an outstanding company and do insanely great work. Solve customer problems. It's our highest calling. Designing a product? Start from the customer problem it solves. Updating our sales process? Flip it around, and simplify the customer buying process. Think BIG! Start small. Great changes start with a first step. Find it. Take it. Build a system around what works. This is the secret to bringing a vision to life. Go and see with your own eyes. Meet the customer, use the product, talk to the field. Great systems aren't built from afar. Priorities: Choose one. Leaders give the gift of clarity. They find the most important thing and do it. Max power. Top speed. Danger zones: Bureaucracy. May the best ideas and execution win. Complexity. Leaders use frameworks and systems to simplify. No commitment. Leaders don't compromise just to get along. Debate. Disagree. But once a decision is made, commit. Leaving what's important unsaid or undone. No “circling back.” Data informs. Insight transforms. Pull the thread. Ask why. Leaders are curious. They use what they learn to create clarity. Insist on excellence. Leaders set high standards and overcome obstacles. They do the kind of work they're excited to share with the world. Live off the land. Leaders creatively use resources already available to them - especially AI - to execute and automate their work. Good judgment. Leaders have it. Where it comes from: insight, listening, first-hand experience. How to apply it: carefully on big, hard to reverse decisions. Swiftly on limited, easy to reverse ones. Help others. Leaders know we're building this together. You'll want to work here if You are excited about how AI is transforming tech You are hungry for feedback and the chance to grow Your instinct is to work smarter not harder You love developing as a SME with a POV You are motivated by challenges and big ideas You believe in radical personal accountability You don't want to work here if: You are a tech pessimist Radical Candor is not your style You like to build big processes You stay @ the 30,000 foot view instead of digging into the details You prefer to operate in your comfort zone You expect to be judged by outputs instead of outcomes What we offer: Award-winning culture: recognized by Inc. and Built-in for leadership, career opportunity, and engagement Industry Insight: over 500k+ people follow our tech newsletter: sign up here Holistic compensation: cash, rich healthcare insurance benefits including PPO, HSA, and FSA options, multiple mental health resources, 401k match, annual education stipend, and generous paid time off. About Our Pay Practices We believe in recognizing and rewarding excellence. Our commitment to fairness means that compensation decisions are informed by qualifications, location, internal equity, and current market data. While we typically hire at our established Hiring Target, actual starting pay may vary based on factors such as market rates, the qualified pool of candidates, and individual experience. Our compensation philosophy goes beyond base salary. To align with your dedication and success, we offer total rewards as innovative as the work we do- including variable cash potential, 401(k) matching, flexible healthcare options and mental health resources, professional development and education stipends, generous PTO, and more. Equal Opportunity Employer: At CB Insights we know that innovation comes from collaboration, belonging, and diverse perspectives. We're proud to be an equal opportunity employer - all applicants are considered for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    $115k-125k yearly Auto-Apply 12d ago
  • Customer Account Manager 4

    UKG 4.6company rating

    Customer success manager job in Albany, NY

    **Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Retail Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise Retail named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** - Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. - Attend industry events, trade shows, and conferences relevant to your customer base. - Proactively develop, utilize, and maintain a deep understanding of the customer's industry. - Advise, consult, and support customers on best and next practices in the utilization and expansion of services. - Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. - Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. - Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. - Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. - Share new product offers and innovations during business reviews to drive sales. - Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. - Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** - At least 5 years of experience driving full cycle sales management process - Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. - Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. - Experience selling SaaS solutions, preferably in HCM, WFM, Payroll and HCM Add-on modules. **Preferred Qualifications:** - Proven track record of building and growing customer relationships in an Enterprise territory. - Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. - Strong consultative selling skills with the ability to understand customer/prospect business requirements. - Excellent communication and presentation skills. - Ability to work collaboratively with internal stakeholders and leverage executive relationships. - Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology - Superior negotiation, written and verbal communication skills **Travel:** - Up to 50% travel **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $125,000.00 to $170,000.00 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
    $125k-170k yearly 12d ago
  • Customer Success Manager, Enterprise

    Similarweb 4.5company rating

    Customer success manager job in Day, NY

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people. We are looking for a Customer Success Manager to join our Client Services Team. This role will report to our Senior Team Manager, Customer Success. Why is this role so important at Similarweb? The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb's platform, is essential to keeping clients engaged with Similarweb for years. The CSM is in the front line, bringing our platform and data to life for the client The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points So, what will you be doing all day? Your role as part of the Client Services Team means your daily responsibilities may include: Lead, manage, and expand long-term customer relationships; focus on understanding the client's KPIs to ultimately drive positive business outcomes Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals Develop strong subject matter expertise across Similarweb's entire product portfolio This is the perfect job for someone with: Solid understanding of the digital marketing space and trends Client facing experience Strong relationship-building skills -the ability to quickly build rapport and establish trust (both internally and with clients) Analytical and consulting mindset with the ability to turn data into a story Experience producing high-quality decks and decks and client-facing materials Excellent problem-solving and critical-thinking skills Team player who can collaborate effectively with colleagues and business partners 2-3 years' experience as a CSM **At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.** The base salary range for this position in New York City is $66,000 to $112,000 + benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $140,000 , depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon several factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take the initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Please note: We're unable to sponsor employment visas at this time. #LI-KZ #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
    $66k-112k yearly Auto-Apply 57d ago
  • CPC Processor Customer Support

    Datavant

    Customer success manager job in Albany, NY

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is a Remote role (Call Center) - Full-Time: Monday - Friday 8am-4:30pm CST - Comfortable working in a high-volume production environment. - Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status - Documenting information in multiple platforms using two computer monitors. - Proficient in Microsoft office (including Word and Excel) We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $15-18.3 hourly 19d ago
  • Client Success Manager

    Pelago

    Customer success manager job in Day, NY

    Pelago is the world's leading virtual clinic for Substance Use Management. Our program provides guidance, support and treatment for members seeking to overcome their tobacco, alcohol and opioid use. From unhealthy habits to active substance use disorders, Pelago delivers a personalized solution based on individual health, habits, genetics, and goals, providing care for members wherever they might be on the substance use spectrum. Pelago's suite of virtual services ranges from education, to cognitive behavioral therapy (CBT) to comprehensive medication-assisted treatment (MAT). Pelago enables employers and health plans to deliver accessible, affordable, and effective treatment for substance misuse. Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members manage their substance use better. We have recently closed our Series C and raised over $151m from leading global investors. If you are passionate about making an impact on the health of others, join us and make it happen!Overview of the Role: We're hiring a Client Success Manager (CSM) to own and grow a portfolio of Health Plan and Pharmacy Benefit Manager (PBM) clients. From onboarding through renewal, you'll serve as a strategic partner driving measurable business results, client satisfaction, and long-term success. This role blends relationship management, data fluency, and strategic problem-solving to deliver meaningful outcomes for clients and members alike. You'll collaborate cross-functionally with Clinical Operations, Product, Growth Marketing, and Implementation teams to design initiatives, build value-based reporting, and surface insights that shape decision-making. We're looking for an experienced CSM who thrives in complex, fast-paced environments-someone who combines strategic partnership with hands-on execution and is passionate about expanding access to addiction treatment and improving member outcomes. This is a hybrid role with an in-office rhythm of 3 days/week in our NYC office. In this role you will… Own a portfolio of Health Plan, Direct and PBM clients, managing relationships end-to-end to drive program performance, satisfaction, and revenue growth from onboarding through renewal. Lead renewals and expansions, building strategic account plans, business cases, and proposals in partnership with Growth and Leadership teams to ensure mutual value and long-term retention. Serve as a trusted advisor by developing deep fluency in Pelago's programs, implementation processes, and value-based reporting - translating complex data into clear, actionable insights for clients. Collaborate cross-functionally with Clinical Operations, Product, Engineering, and Growth Marketing to deliver seamless client experiences and identify opportunities for program optimization. Drive member engagement through co-created promotional strategies and campaigns that increase awareness, participation, and measurable outcomes. Proactively manage escalations and client feedback, coordinating internal teams to resolve issues quickly and surface product or process improvements that enhance the client and member experience. Champion client advocacy by cultivating reference-able relationships, supporting case studies and testimonials, and maintaining accurate documentation of client health, risks, and key decisions in Salesforce. The background we are looking for... 3+ years of experience in client success, account management, or partnerships within digital health, healthcare, wellness, benefits, or SaaS. Proven success managing enterprise clients and partnering directly with executive stakeholders to drive renewals, expansions, and measurable results. A skilled communicator and storyteller who can simplify complex ideas and inspire action across diverse audiences. Known for exceptional attention to detail, strong relationship-building, and a consultative approach that earns trust. Analytical and entrepreneurial mindset - you anticipate challenges, identify opportunities, and drive continuous improvement. Thrive in fast-paced, cross-functional environments, bringing agility, optimism, and influence to every partnership. Deeply passionate about Pelago's mission to help people live addiction-free lives and reach their full potential. What you'll love about us... We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some. Full Medical, Dental, & Vision coverage Generous and meaningful equity package 401k Plan Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days Paid maternity, paternity & new parent leave Flexible working environment Annual Learning and Development stipend to support continued learning and career development Wellness Reimbursement Program Access to Reproductive & Family Planning Care Substance Use Support for employees and family members At this time, we are unable to offer visa sponsorship for this position. The provided range reflects our US target salary range for this full-time position, which is part of our broader total compensation package, including incentive bonus program, stock options, comprehensive benefits, and incentive pay applicable to eligible roles. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors. At Pelago, we are committed to an equitable and fair pay philosophy and review total compensation for our employees at least twice a year. Base Pay Range$120,000-$130,000 USD
    $120k-130k yearly Auto-Apply 14d ago
  • US : Sales & Client Success Manager (Arioneo)

    Lim College 3.7company rating

    Customer success manager job in Saratoga Springs, NY

    Requirements Sales Representative Requirements: First experience in B2B sales or account management, ideally with international exposure. Knowledge of the horse racing industry (contacts in the US would be a big plus) Excellent interpersonal skills, autonomy, organizational capabilities, and digital savviness. Strong communication and consultative selling skills. Fluent in English (Spanish is a plus). Sales Representative Benefits: You will also be provided with a company car + a gas card + iPhone and iPad We will cover 100% of your personal health insurance costs through our carrier (medical, dental and vision), in addition to your base pay and commission We offer a 6 week training program, and tailored continuous training and support 401k Sales Representative Salary: The salary for this position ranges between $40,000 - $55,000, depending on experience. There is additional compensation provided if sales targets are met. Salary Description $40,000-$55,000 / year
    $40k-55k yearly 2d ago
  • Client Success Manager

    Swayable

    Customer success manager job in Day, NY

    Swayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. We are a 40-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (American Express, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world's most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands About The Role: Swayable is looking for a high-performing, fast-learning, and energetic Client Success Manager to support our enterprise clients, lead the development of strategic pre-testing programs for major accounts, and drive upsell and expansion together with our sales team. As a strategic advisor to our largest clients, you will enhance their brand narratives through rigorous testing and data. In this role, you will advise our clients as they adopt Swayable's innovative tools to support their mission. What You'll Do: Build strong relationships with our enterprise clients, including in person Lead the development of strategic pre-testing programs for major accounts Advise clients on designing and interpreting content tests Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed Help win pitches by demonstrating how to solve the client's problems with your brand background and Swayable's platform Ensure client satisfaction, added value, continued usage Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio Who You Are: 2+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm Ability to think like and speak the language of brands and customer insights teams Significant experience developing and winning pitches and leading complex projects at enterprise clients College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful) Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support An analytic mindset with the ability to synthesize data (Excel required, Python a plus) Excellent attention to detail and quantitative reasoning skills Excellent project management: able to self-manage and prioritize Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means) What You'll Gain: Problem-solving and relationship-building with leading clients, many of which are major consumer-facing brands and technology companies (Amazon, Meta, Square, Paramount Pictures) (Client) Leadership skills Development and project management of cutting-edge programs as part of digital marketing transformation Exposure to cutting edge technology and research methodology through the Swayable Platform Insight into content creation and messaging techniques that influence modern day marketing Experience working collaboratively in a small-team start-up environment, partnering with data science, product, and sales Comfort with advanced data analytics, synthesis, and storytelling Team: You will be joining the Client and Research Success Team at Swayable, which leads the client relationships for the business. This includes large consumer facing brands (Amazon), as well as technology brands (Meta), and creative agencies (OMD Group). We are the primary interface between our clients and the product. We have a strong team culture with an emphasis on professional development. We have routine check-ins, regular two-way feedback and goal setting, and monthly retrospectives. Our team operates as a support network, where we regularly step in to help each other out. Location: The client success team is based in New York and San Francisco. Benefits: 100% Medical, Dental & Vision Plans Starting base salary range of $75-$125K depending on previous experience, not including a variable comp component Generous PTO Equity options 401k, FSA Ongoing professional development stipend We are an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.
    $75k-125k yearly Auto-Apply 20d ago
  • Head of Client Success - Core & Strategic

    Addepar 3.8company rating

    Customer success manager job in Day, NY

    Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets. Addepar's open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo. The Role Addepar is seeking a strategic leader to spearhead our Core and Strategic clients. This is a high-visibility leadership position responsible for the post-sales health of our most vital clients. You will oversee a multi-tiered organization, managing the leaders who drive success for Registered Investment Advisors (RIAs) and Family Offices. Few roles have such a direct impact on Addepar's growth. You will be the architect of a "trusted advisor" culture, ensuring our clients drive measurable ROI from the platform. By partnering with Sales, Product, and Engineering, you will help shape the next generation of wealth management technology while ensuring an excellent experience for our clients. Addepar takes a market-based approach to pay. A successful candidate's starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York. The current range for this role is $177,000 - $276,000 + bonus + equity + benefits. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only and do not include bonus, equity, or benefits. Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment. What You'll Do Lead Leaders - Direct and develop a multi-layer Client Success organization, including managers of managers. You will own leadership development, succession planning, capacity planning, and hiring. Drive Retention & Growth - Own adoption, retention, renewal, and net revenue retention (NRR) outcomes across Core and Strategic clients, partnering with Sales and Services to drive long-term client growth and optimization. SaaS & Lifecycle Leadership - Provide strategic oversight across the full client lifecycle-from implementation through renewal-partnering cross-functionally with Sales, Product, Engineering, Services, and Support. AI-Forward Operating Model - Leverage data and AI-enabled tools to improve team efficiency, surface insights, and proactively identify client risks and growth opportunities. Architect Success at Scale - Drive consistent success planning and clear KPIs. You will ensure your organization is proactively consulting on best practices to maximize platform utilization. Executive Stewardship & Client Voice - Act as the primary escalation point for complex issues and lead high-stakes, executive-level conversations, including QBRs and strategic renewals. Who You Are Experienced Leader - 12+ years in client-facing roles (CSM, Account Management, or Consulting) with experience managing other people managers. FinTech/SaaS Fluent - You have experience working with complex or technical products. Background in Wealth Management, Financial Services, or FinTech is a significant advantage. Strategic & Resilient - You are comfortable operating in a high-growth, evolving environment and have a proven ability to lead teams through change and ambiguity. Executive Presence - You are a strong communicator with the sound judgment required to sit across from C-suite executives at major financial institutions. Mission-Driven - You use your expertise to consult on best practices and refuse to give up until our clients succeed. Willingness to Travel - You are ready to meet clients where they are to build stronger partnerships (as needed). Our Values Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes. Build Together - Collaborate to unlock the best solutions. Deliver lasting value. Champion Our Clients - Exceed client expectations. Our clients' success is our success. Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry. Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset. In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ******************.
    $94k-131k yearly est. Auto-Apply 5d ago
  • Associate Director, Client Success Manager

    Intralinks 4.7company rating

    Customer success manager job in Day, NY

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Associate Director, Client Success Manager Location: New York City, NY | Hybrid Get To Know Us: The Customer Success Relationship Managers serve as trusted advisors to our loyal customers, helping them to achieve success with their Advent and Eze solutions while maximizing their return on investment. By leveraging a proactive consultative approach, our Relationship Managers bring Advent and Eze's very best ideas, innovations, and capabilities to their portfolio of customers and match these to the customer's business objectives, determining the best approach for leveraging Advent and Eze's capabilities, and providing recommendations on how to proceed. Relationship Managers are an integral component of our Global Customer Experience team, and we are looking for strong contributors to join our hybrid team of competitive and experienced professionals focused on transformational processes, customer loyalty, our customers' growth, and ultimately maintenance of our industry-leading renewal rates. Why You Will Love It Here! Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Proactively identify and prioritize accounts to focus efforts within a defined territory as based on perceived risk, potential growth opportunity, strategic value, and renewal time frame. Develop long-term relationships with your portfolio of assigned customers, connecting with key business executives from C level on down. Effectively deliver scheduled business reviews to key business contacts. Cultivate an understanding of your customers' business requirements, industry challenges and goals coupled with a strong understanding of how they are using their Advent and Eze solutions to maximize adoption, growth, and account retention as well as the trusted advisor role with the customer. Develop account and engagement plans for Advent and Eze customers that outline their critical success factors, metrics for success, potential issues, and dependencies and provide recommendations for each. Collaborate with internal teams such as Services, Sales and Renewals to ensure execution of account and engagement plan. Provide strategic oversight during the entire customer journey including implementation, optimization, growth, renewal and ensure a seamless handover of knowledge and responsibilities where appropriate. Identify expansion opportunities and collaborate with the sales teams to ensure growth objectives and footprint increase. Work closely with the Advent and Eze Services teams to identify new opportunities and facilitate transitions from Services following implementation, upgrades, migrations, etc. Act as a collaborative partner with the Support teams to ensure customer tickets are resolved to the best of Advent and Eze's abilities. Drive the value of Advent and Eze's Community through increasing customer registration and engagement whenever possible. Be the voice of the customer to Product Management, Product Marketing, Support, Renewals, Services, Sales, Finance, etc. building strong working relationship with each to ensure customer success and consistency of contact. Develop a thorough understanding of the Advent and Eze product suite and industry (where not already present). Work collaboratively with the Marketing and Sales teams to identify and build customer references. What You Will Bring: BA/BS or equivalent degree or related work experience. 4-6 years of direct customer/account management experience in enterprise software, business consulting or a related field. Key to this role is being able to articulate value, inspire and sell the Advent and Eze story for transforming the investment management industry. As a trusted advisor and coach, the Relationship Manager is the post-sales success leader for the customer. Ability to multi-task and handle complex matters with little supervision and excellent follow-up. High degree of organization, efficiency, urgency and follow through on program planning and execution. Possess excellent verbal and written communication skills inclusive of outstanding presentation development and delivery skills, with the ability to inform, influence and impact all levels of management. Demonstrated ability to communicate effectively, present and influence credibly at all levels of the organization, including executive and C-level. Ability to prioritize and perform effectively in all situations. Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements to technical solutions. History of strategic and innovative thinking - exercises great judgment and decision-making capabilities. Demonstrated ability to grow relationships and expand platform footprints with the customer firm. Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed. Prior hands-on working knowledge and/or implementation of a complex solution within the FinTech space. Strong collaboration and team working skills. Excellent follow-up skills with great attention to detail. Willing to travel 15-30%. Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: ************************ #LI-MB3 #CA-MB Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.NY: Salary range for the position: 150000 USD to 160000 USD.
    $74k-107k yearly est. Auto-Apply 9d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Albany, NY?

The average customer success manager in Albany, NY earns between $60,000 and $140,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Albany, NY

$91,000

What are the biggest employers of Customer Success Managers in Albany, NY?

The biggest employers of Customer Success Managers in Albany, NY are:
  1. Wolters Kluwer
  2. Coinbase
  3. NTT Europe Ltd
  4. SHI International
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