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Head of Customer Success
Getwellnetwork, Inc. 4.1
Customer success manager job in Bethesda, MD
Title: Head of Customer Success Reporting to: Chief Revenue Officer can be based remotely in the US. ~30% Travel Required Company Revenue: ~$80M (targeting $250M growth trajectory) Customer Base: 125+ Health System Clients Opportunity We are seeking a results-driven and customer-obsessed Vice President of Customer Success to lead and scale our enterprise customer success organization. Reporting directly to the Chief Revenue Officer, this executive will be accountable for ensuring our clients realize maximum value from our precision care products and solutions-driving retention, expansion, advocacy, and measurable clinical and operational outcomes. As our company accelerates from $80M to $250M in revenue, the VP of Customer Success will play a pivotal role in building a world-class, data-driven, and scalable success model that aligns customer satisfaction with company growth objectives. Internal Application Deadline: Friday, December 5 Responsibilities Customer Success Strategy & Leadership Define and execute a comprehensive customer success strategy that drives retention, adoption, and expansion across the 125+ health system client base. Build and mentor a high-performing organization of account principals. Establish a clear operating rhythm and success framework that aligns customer lifecycle management with revenue growth objectives. Revenue & Retention Impact Drive net revenue retention (NRR) and gross retention (GRR) through proactive account management, executive engagement, and measurable customer outcomes. Collaborate closely with Sales, Marketing, and Product to identify upsell and cross-sell opportunities based on demonstrated customer ROI. Serve as a senior customer advocate, ensuring voice-of-customer feedback shapes roadmap priorities and service delivery. Operational Excellence Develop consistent metrics and dashboards to track customer health, usage, renewal, and NPS across the enterprise customer portfolio. Partner with the CRO, Product, and Implementation leaders to optimize customer onboarding, adoption, and renewal processes. Leverage AI-driven insights and automation to enhance the customer experience, proactively address risk, and surface new value opportunities. Create scalable playbooks for customer engagement across tiers-from high-touch strategic health systems to tech-enabled accounts. Cross-Functional Collaboration Partner with Product Management to translate customer insights into roadmap enhancements that increase adoption and stickiness. Work with Implementation teams to ensure smooth go-lives and rapid time-to-value for new deployments. Align with Finance to forecast renewals, model churn risk, and track renewal velocity. Requirements Required 10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments. Proven track record of leading enterprise customer success teams at scale-driving retention and growth from $50M+ to $200M+ in ARR. Deep understanding of healthcare provider operations, health system buying cycles, and value realization frameworks. Data-driven mindset with experience implementing customer success platforms and KPIs that link directly to revenue performance. Executive presence and communication skills capable of influencing C-suite stakeholders in large health systems. Inspirational leadership style with the ability to build, coach, and retain high-performing teams. Preferred Experience in AI-enabled healthcare solutions or digital engagement platforms. Bachelor's degree required; MBA or advanced degree preferred. Experience integrating customer success with product-led growth or AI-first SaaS environments is highly desirable. Attributes of the Ideal Candidate Customer Evangelist: Passionate about measurable customer outcomes and advocacy. Builder & Operator: Skilled at designing and scaling teams, systems, and playbooks for rapid growth and cross-sell. Strategic Influencer: Able to balance enterprise relationship management with operational rigor. Analytical Leader: Driven by data, with a bias toward action and continuous improvement. Collaborative Partner: Works cross-functionally to align customer success with revenue acceleration. About GW RhythmX GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally. About SymphonyAI Group SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at *************** and follow SAIGroup on LinkedIn. Benefits When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $200,000- $250,000 in base salary plus performance based incentives tied to retention and NRR target . Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. #J-18808-Ljbffr
$68k-105k yearly est. 2d ago

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Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Suitland, MD
Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017
$49k-56k yearly est. 14d ago
Client Manager - US Large Market
American Express 4.8
Customer success manager job in Washington, DC
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616
$89.3k-150.3k yearly 3d ago
Forward Deployed Engagement Manager
Sitreps
Customer success manager job in Washington, DC
Washington, United States | Posted on 11/25/2025 Salary $163,900-$245,300 USD + Bonus + Equity City Washington State/Province District of Columbia Country United States Job Description: Forward Deployed Engagement Manager Location: Washington, DC (with approximately 50% travel to Europe and Asia) Salary: $163,900-$245,300 USD + Bonus + Equity About the job A leading technology company is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We're building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We're hiring an Engagement Manager (EM) to lead and coordinate delivery of agentic workflows who is eager to travel regularly to Europe, the Pacific, or the Middle East to be onsite with customers. As an EM on our public sector delivery team, you will support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness - and who thrives in fast-moving, ambiguous, and mission-driven environments. You will: Manage customer relationships from the executive to the end user Be forward deployed with customers to scope agentic workflow use cases that the engineering team will build and refine Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success Oversee onboarding and successful implementation of customer accounts Must haves: An active TS/SCI clearance 3+ years of work experience succeeding in stakeholder management or customer-facing role A basic understanding of the ML operations process A track record of structured, analytics-driven problem solving Excellent verbal and written communication skills Willingness to travel 50% of the time to Europe, the Pacific, or the Middle East We have a diverse team with a variety of skill sets, many have: 10+ years of professional experience, often in a customer-facing technical program management role in industry or government. Prior experience at an API technology company and / or managing technical customers using an API Proficiency in Python, SQL or other programming languages Compensation and Benefits Compensation packages for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: Our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information. #J-18808-Ljbffr
$163.9k-245.3k yearly 1d ago
Catering Sales Manager
Fresh Baguette
Customer success manager job in McLean, VA
Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to seven retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year . Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. Catering Sales Manager Location: Germantown, MD (frequent travel throughout Washington, DC, Maryland, and Virginia) Reports to: Retail Operations Manager Compensation: Starting at $25/hour Benefits: Health insurance after 90 days for Full-time status, 401(k) and match, meal benefits, employee discounts, generous paid vacation for Full-Time status Position Overview Fresh Baguette is expanding its catering division, and we're looking for a Catering Manager who wants to take ownership of a growing department. This role is ideal for someone who enjoys autonomy, takes initiative, and thrives in a fast-moving environment. You'll play a central role in shaping the future of our catering business by: Driving sales and developing new clients Coordinating the flawless execution of catering orders-from small lunches to major events-in close partnership with our bakeries, General Managers, and production teams Communicating timelines, prep needs, and priorities across stores to ensure every order meets Fresh Baguette's quality standards Building systems, processes, and ideas that elevate the catering experience and support long-term growth If you're agile, proactive, entrepreneurial, and excited about developing and owning a key business activity, this role is for you. Key Responsibilities 1. Business Development Develop new clients through proactive outreach to offices, hotels, organizations, and local businesses. Respond to quotes, follow up on leads, and convert inquiries into recurring clients. Build strong relationships and represent Fresh Baguette as a warm, reliable, customer-focused partner. 2. Marketing & Growth Collaborate with marketing on catering promotions and seasonal campaigns. Suggest menu improvements based on client needs and market trends. Test new ideas, analyze results, and propose improvements to enhance efficiency and the client experience. Track catering sales and identify opportunities for growth. 3. Operations & Execution in Our Bakeries Coordinate catering prep and execution with bakery teams and General Managers-you are not doing it alone. Communicate timelines, quantities, and priorities to ensure accuracy and quality. Support bakeries during large orders, early-morning/late-afternoon prep, or high-volume periods. Oversee logistics and planning for major events and ensure flawless execution. Maintain Fresh Baguette standards for taste, quality, presentation, food safety and client satisfaction. Qualifications Mindset Entrepreneurial, proactive, and comfortable taking initiative Agile and adaptable in a fast-moving, evolving environment Autonomous, resourceful, and able to make decisions confidently Strong relationship-builder with a client-focused attitude Experience & Skills 1+ years of project management or coordination experience Experience in retail, hospitality, events, or catering (preferred) Excellent communication, organization, and problem-solving skills Comfortable working hands-on with store teams and supporting on-site needs Strong sales instinct and ability to build client relationships Additional Requirements Ability to lift and move products; comfortable being on your feet Reliable transportation for frequent travel across bakery locations Authorized to work in the U.S. without sponsorship Flexible schedule based on catering volume and event timing PIf442985c9c26-37***********3
$25 hourly 2d ago
Call Center General Manager
Sparks Group
Customer success manager job in Greenbelt, MD
Job Summary/Company: Sparks Group has partnered with a public services organization that recently secured a major contract to support disability services within public programs. This marks a new area of service for the organization, and we are seeking a Customer Care Manager with extensive knowledge of disability services and ADA compliance to help lead this important initiative. Due to this significant expansion in service offerings, the Customer Care Manager will be responsible for overseeing daily operations, maintaining high team standards, and ensuring exceptional customer satisfaction. If you have experience leading teams, possess strong communication skills, and can collaborate across all levels of an organization, we encourage you to apply! Responsibilities: Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery, with a focus on supporting disability services. Lead and support staff through hiring, training, coaching, and performance management, ensuring team readiness to serve individuals with disabilities. Oversee scheduling operations, including managing fixed schedules, ASAP and future-dated reservations, and ensuring adequate coverage for disability-related service requests. Coordinate real-time dispatching of services, prioritizing timely and appropriate responses to both scheduled and urgent disability service needs. Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing and workflows to meet service goals and accessibility standards. Ensure full compliance with internal policies, ADA regulations, and other relevant disability service standards. Maintain accurate reporting and assist with budgeting, payroll, and reconciliation processes. Handle escalated customer and client issues, particularly those involving disability accommodations, ensuring timely and respectful resolution. Conduct quality assurance reviews and implement continuous improvement initiatives to enhance service delivery for individuals with disabilities. Oversee vendor relationships, including contract management and ensuring vendors meet accessibility and service expectations. Respond to emergencies and critical incidents, coordinating with internal teams and external partners to support individuals with disabilities effectively. Qualifications: Minimum of 5 years of experience in a contact center environment Proven track record of successfully managing a contact center Technical proficiency with scheduling software such as Trapeze, TransLoc, Via Mobility Solutions, or TripSpark Strong proven experience with disability services and ADA compliance Bachelor's degree preferred Ability to support a 24/7 operation, including during operational issues or emergencies Flexible availability to work varying shifts, including weekends
$41k-72k yearly est. 5d ago
Sales Manager
Fiscalnote 3.7
Customer success manager job in Washington, DC
About the Business Development Team The Business Development Team at FiscalNote is the key touchpoint for our client-focused approach. Our mission is to help our clients identify challenges and provide innovative, data-driven, and practical solutions to better navigate risk, opportunity, and uncertainty. We leverage our platform of software and information-services products to empower people and organizations with the right information at the right time. FiscalNote's on the Business Development Team, both experienced and new professionals, gain opportunities for learning and professional development in a diverse and innovative culture, rooted in our company values and mission. About the Position As a manager, you understand our product in a soup-to-nuts fashion and can boil down the platform offering to truly match the audience they are speaking to. Internally you keep our machine oiled, understanding how to talk across departments and how to motivate, align, and drive the organization; to surpass goals and exceed expectations. The Sales Development Representatives need to understand the power of marketing and the value of solution selling to turn general market interest into real business opportunities for FiscalNote. You will be responsible for managing a team of inside Sales Development Managers & Representatives to achieve and exceed their call scheduling objectives. About You You are motivating, empathetic, and metrics-driven. A natural mentor, you provide clear expectations, fair assessments, and constructive feedback that drives performance. You excel at fostering ambitious SDRs into high-performing business development professionals and are energized by the challenge of turning leads-both hot and cold-into tangible revenue opportunities. The base salary range for the role is $125,000 - 140,000 per year. #LI-HR1 What to Expect in this Position Lead, motivate, and evaluate a team of 30 SDRs and Managers Design and implement individualized coaching plans to strengthen performance and drive excellence Track and report on KPIs including SDR activity, meetings booked, meetings held, and opportunities created Measure and improve MQL qualification and conversion rates Develop SDRs for future leadership opportunities and broader responsibilities Collaborate closely with Sales and Marketing teams, leveraging platforms such as Salesforce, SalesLoft, Marketo, and Gong Provide hands-on mentorship and consistent guidance to SDRs What Sets You Apart Bachelor's degree in Business or related field 5+ years of experience managing and coaching SDRs and Managers Strong expertise with Salesforce and marketing automation platforms (Marketo, Pardot, Eloqua, etc.) Proven experience in prospecting, cold calling, and direct selling (preferably software or services) Demonstrated success in consistently achieving or exceeding quotas and targets Experience partnering with marketing to drive demand-generation strategies Track record of developing and promoting talent Exceptional communication, writing, teamwork, and people management skills Strong background in mentoring and coaching high-performing teams Excited about this role, but don\'t meet 100% of the expected qualifications listed above? We\'d still love for you to apply! When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team at fiscalnote dot com, we\'ll be happy to connect! As part of FiscalNote\'s commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team at fiscalnote dot com to let us know the nature of your request. About FiscalNote FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk. At FiscalNote, We Lead with Values Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family Company Benefits FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we're all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at ***************************************** FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer. FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit ********************* #J-18808-Ljbffr
$125k-140k yearly 1d ago
Senior Customer Success Manager, Public Sector
Diligent 3.8
Customer success manager job in Washington, DC
About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview The Senior Customer Success Manager, Public Sector is a highly motivated and commercial minded individual that coordinates successful end-to-end customer lifecycle management to ensure long-term satisfaction, accelerated net retention, NPS, product usage and referrals. The Senior Customer Success Manager is a naturally collaborative individual who thrives in a customer focused environment and has had proven success in partnering directly with leaders of large multi-national companies in solving their governance challenges using our product offerings. This will be Senior Customer Success Manager role that specifically engages with Public Sector agencies, accounts and partners. Key Responsibilities * Seamless project management through all phases of the customer relationship, including managing the users of Diligent's applications; the Board Directors and Corporate Executives. * Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Diligent's products and services to then be passed to the Expansion Sales team. * Provide excellent customer experience for all accounts by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. * Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. * Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products. * Ability to successfully manage multiple clients and products in an organized and meticulous manner. * Act as liaison between multiple internal teams (services, sales operations, marketing, and sales). Required Experience/Skills * 5-7 years of Customer Success, Account Management or Post-Sales experience required. * Public Sector experience required. * Track record of over-achieving quota. * A passion for collaboration and a deep understanding of the technology involved in SaaS. * Excellent Project Management expertise and experience. * Outstanding communication skills, both written and verbal. * Strong Presentation skills and experience working with C-Level Executives and Directors. * Strong technical focus and detailed knowledge of Microsoft Office Applications. * Superb personal organizational skills to ensure all client commitments are met. * Customer focused. Able to deliver extremely high levels of customer satisfaction. * Able to perform well in the face of tight deadlines and tough technical and organizational challenges. * Commercial acumen - see and build on the potential for growth of clients. U.S pay range $100,000-$122,000 USD What Diligent Offers You * Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients * We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few * We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. * Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
$100k-122k yearly Auto-Apply 32d ago
Customer Success Manager
Inovalon 4.8
Customer success manager job in Bowie, MD
Overview: The Customer Success Manager will be responsible to ensure customers achieve their desired outcomes while using Inovalon's products and services. As a member of the Customer Success Management team (CSM), the Customer Success Manager will partner with clients to drive adoption and outcomes leading to renewals, expansion and advocacy across your assigned portfolio. Duties and Responsibilities: Flawlessly execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer; Prepare and lead regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer's goals and effectively communicating the value delivered from Inovalon's products and services; Execute adoption plans to increase utilization and engagement of Inovalon's products and services; Proactively identify risks to the customer achieving their stated goals and demonstrate influence in driving outcomes, both internally and externally; Successful manage renewal opportunities with each customer, and identify expansion opportunities; Build and foster senior-level relationships with the customer's leadership and decision makers to solidify our partnership and commitment to the customer business; Partner with customer stakeholders to understand their goals, provide guidance and recommendations to help them achieve desired outcomes; Successfully identify and drive expansion opportunities in existing customer SOWs and identify adjacent opportunities; Develop and maintain in-depth product knowledge and expertise regarding all Inovalon products, services, and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by Inovalon customers; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. Job Requirements: Minimum of 2 years of relevant experience required 3 years of customer relationship/account management experience within the healthcare industry preferred Ability to communicate with clients effectively regarding all aspects of product, service delivery, and related information; Demonstrated experience of successfully managing customers, to include renewal and expansion opportunities; Aptitude to understand healthcare industry and IT solutions based on analytics; Problem solving skills and strong communication and interpersonal skills; A high level of accuracy and attention to detail is required; Demonstrated ability to capture, understand, manage, and resolve questions and issues; and Ability to manage expectations, create high levels of satisfaction, and effectively convey client needs to colleagues and functions throughout the company. Education: Bachelor's degree or equivalent experience in a related field is required. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will likely be up to 25%.
$64k-98k yearly est. Auto-Apply 13d ago
Physical Therapy Field Customer Success Manager - Washington, DC
Limber 3.7
Customer success manager job in Washington, DC
At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms $80,000 - $100,000 a year Compensation Annual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%) Travel reimbursement provided Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays. We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$80k-100k yearly Auto-Apply 34d ago
Creator Success Manager
Urban Legend
Customer success manager job in Alexandria, VA
Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide creators through onboarding, help match them with campaigns that align with their values, and support their success on the platform. You'll also lead the discovery and recruitment of new creators in target verticals and other cause-based categories, working closely with internal teams to build a strong, high-performing creator network. The ideal candidate will have experience in talent management and/or influencer marketing. The candidate must be a skilled communicator, detail-oriented project manager, strategic marketer, and a creative thinker. ABOUT URBAN LEGEND: Urban Legend is an invite-only platform that empowers digital creators to champion causes they care about - and get paid for it. We partner with some of the most trusted voices across social media to launch high-impact, action-based campaigns that drive real-world change. We give creators the tools, flexibility, and transparency they need to amplify meaningful messages. JOB DUTIES INCLUDE: Identify and recruit creators who have authenticity, audience trust, and reach. Lead onboarding calls to bring prospective creators onto the platform. Manage a portfolio of creators and serve as their primary point of contact. Match creators to campaigns that align with their brand, values, and audience. Conduct regular check-ins to ensure creators are engaged and supported. Communicate campaign requirements, troubleshoot, and answer creator inquiries as needed. Gather and share creator insights to inform platform improvements and campaign strategy. Maintain accurate records and creator pipelines using internal CRM tools (e.g., Monday.com) Provide guidance to creators when adjustments to their approach or improved compliance with various guidelines is needed. KEY SKILLS: 2-4+ years of relevant experience in influencer marketing or talent management Very strong writing and editing skills Experience with Excel, PowerPoint, and similar tools; experience with one or more CRM tools BENEFITS: Competitive compensation structure with bonus opportunities Health benefits package Unlimited PTO
$70k-112k yearly est. Auto-Apply 6d ago
Customer Success Manager
Iotap Inc.
Customer success manager job in Washington, DC
Introduction: IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market. visit: ******************* As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills. Key Responsibilities Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities Gather customer feedback to drive product improvements and advocate for user needs internally Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience Find paths for success, helping them unlock the full potential of Work 365's features Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations Ensure contract adherence while supporting clients through renewals, expansions, and changes Support customer escalations, troubleshooting business and technical challenges efficiently Requirements 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred) Strong relationship management skills, with a customer-centric and empathetic approach Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders Excellent communication skills (written, verbal, and presentation) Data-driven mindset, able to use metrics and analysis to make strategic decisions Project management skills-capable of juggling multiple priorities in a fast-paced environment Experience with Microsoft Dynamics, Power Apps, or CSP programs Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses
$66k-106k yearly est. 60d+ ago
Customer Success Manager
Visiblethread
Customer success manager job in Washington, DC
About Us: VisibleThread is a growing technology business that is expanding at a rapid rate. Our RFP Intelligence Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance. Our solutions are Enterprise built and some of our major customers include Boeing, Lockheed Martin, and the Canadian Government, to name but a few. Our team: We hire energetic, creative, and passionate people who can work together to drive serious value for our customers. A career with VisibleThread is both rewarding and challenging. We are a fun team, with a flat structure and we offer fantastic career development opportunities to grow within our organization as we expand. Our Customer Success Managers (CSMs) are the best in the business. They are curious, responsive, and empathetic partners to our customers. As a CSM, you will be the trusted advisor for a dedicated portfolio of accounts, acting as a self-starter who proactively guides them to see the immense value our products offer. This is a key role where you will own the post-sale relationship and make a direct impact on customer retention and growth. The CSM must be technically savvy, with demonstrated experience in presenting software solutions and explaining business outcomes from the use of software. Candidates must be located in the DMV area. Typical Day-to-Day Responsibilities include: Onboarding and Adoption: Act as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth implementation of our platform. Help them understand the features and functionalities, provide training and support, and facilitate successful adoption. Drive Strategic Value: Go beyond basic support to understand your customers' business goals, proactively identifying opportunities for them to maximize the value and ROI of our platform. Renewals and Upsells: Proactively identify opportunities for customer growth and expansion within your customer portfolio. Collaborate with the sales team to drive renewals and upsell opportunities, demonstrating the value and ROI our products deliver. Provide accurate and timely information to the sales team regarding customer health, product usage, and potential upsell opportunities. Master and Teach: Become a product expert and confidently demonstrate how to leverage our solutions for their specific use cases. Customer Support: Address customer inquiries, issues, and concerns promptly and effectively, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as technical support and product development, to resolve complex customer problems and escalate issues when necessary. Provide clear and timely communication to customers regarding updates, resolutions, and workarounds. Requirements Recent Graduate: A bachelor's degree in a relevant field is preferred. Graduates with a passion for technology and a desire to pursue a career in customer success are encouraged to apply. Tech Savviness: Strong technical aptitude and familiarity with SaaS solutions. Ability to quickly grasp complex software systems and effectively communicate technical concepts to non-technical audiences. Customer-Focused Mindset: A genuine passion for delivering exceptional customer experiences. Proven ability to empathize with customers, understand their needs, and provide effective solutions. Strong relationship-building skills and a commitment to customer success. Communication Skills: Excellent verbal and written communication skills. Ability to articulate ideas clearly, actively listen to customers, and adapt communication style to different audiences. Proficiency in English is required; additional language skills are a plus. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions. Demonstrated ability to work independently, prioritize tasks, and manage multiple deadlines effectively. Adaptability and Agility: Thrives in a fast-paced, dynamic environment. Ability to quickly adapt to changes, learn new technologies, and navigate ambiguity. A proactive and self-motivated mindset with a willingness to take ownership and drive initiatives. Join our team and be part of an exciting journey, working with cutting-edge Benefits · A supportive place to work with incredible teams worldwide · Genuine career progression opportunities · Attractive remuneration package · 100% paid private medical insurance · Flexible working schedule · Monthly “all hands” and other team-building events
$66k-106k yearly est. Auto-Apply 60d+ ago
Customer Success Manager
Citian
Customer success manager job in Washington, DC
Job Description Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation systems - roads, rail, transit, bicycle, pedestrian - operate. Our tech solutions: Reduce traffic fatalities Enhance pedestrian accessibility Empower system operators to save time & money You'll work with some of the brightest minds in the software and transportation industries. Our software engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead. Who You Are: As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders. Required Qualifications: 5+ years of Customer Success experience ideally within SaaS Proven ability to develop and implement risk mitigation strategies and ensure customer retention. Strong track record of consistently exceeding customer success metrics and targets Excellent verbal and written communication skills Ability to travel to various local and national events as needed. Travel will be regional and national Preferred Qualifications: Venture-backed, start-up experience Prior Customer Success experience with public sector clients Your Citian Advantage: Opportunity to gain valuable experience and make a significant impact in a fast growing, venture-backed tech startup Competitive salary and benefits package including medical, dental, and vision insurance and generous paid time off. 401(k) company match and monthly commuter transportation benefit On-site gym and free snacks in the office High-growth potential and opportunities for advancement and more! Let's build smarter cities together! Learn more about Citian here: ************* ** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
$66k-106k yearly est. 4d ago
Head of Customer Success - Governments & Public Sector
Kpler
Customer success manager job in Washington, DC
Job DescriptionAt Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success. You will oversee the global team of Customer Success Managers serving Kpler's highest-value accounts, taking a hands-on approach to coaching, strategy, and execution. Your leadership will directly influence customer outcomes through your team and ensure our exceptional renewal performance continues. It's a role for someone who thrives in the details, the strategy, and the day-to-day rhythm of Customer Success.Key Responsibilities Manage and support a team of Customer Success Managers, providing coaching, development, and day-to-day leadership. Grow and retain key members of the team through effective performance management and career development. Hire new CSMs for the team as needed to support business growth. Manage the renewal pipeline, including forecasting renewal risk and driving mitigation strategies. Serve as the point of escalation for complex renewals or strategic customer relationships. Ensure the team's book of business is consistently in an expansion-ready state. Represent and amplify the voice of the customer to internal stakeholders, influencing product and operational decisions. Skills and Experience 2+ years of leadership experience managing a Customer Success team. Experience managing global government accounts. Proven ability to lead and support a distributed team across diverse cultures and regions. Demonstrated experience growing, developing, and coaching senior-level CSMs. Excellent people management skills, with a track record of motivating and retaining high-performing team members. Strong capability in data analysis and identifying trends within customer health or usage data. Technical competence and confidence when discussing data-oriented topics with customers and internal teams. Highly customer-centric and product-oriented, focused on driving measurable customer outcomes. Empathetic communicator who understands both customer needs and employee perspectives. Ambitious and high-performing, striving to achieve exceptional results. Curious and forward-thinking, consistently seeking new ideas, opportunities, and improvements. A hands-on leader who actively engages with customers and the team-this is not a passive or “wait and see” role. Nice to have Active TS/SCI clearance. We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you've found your ideal destination. Are you ready to embark on this exciting journey with us? We make things happen We act decisively and with purpose, going the extra mile. We build together We foster relationships and develop creative solutions to address market challenges. We are here to help We are accessible and supportive to colleagues and clients with a friendly approach. Our People Pledge Don't meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don't match 100% of the job requirements. Don't let the confidence gap stand in your way, we'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer. By applying, I confirm that I have read and accept the Staff Privacy Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$66k-106k yearly est. 4d ago
Manager, Customer Success
Beyond SOF
Customer success manager job in Washington, DC
The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success solutions. Lead and manage the customer success team. Oversee customer success projects and ensure successful implementation. Develop and implement customer success strategies and plans. Collaborate with other departments to enhance customer satisfaction. Lead the integration of quantum technologies into customer success initiatives. Ensure the customer success team is equipped with the necessary knowledge to assist customers with quantum-related inquiries and issues.
$66k-106k yearly est. 60d+ ago
Customer Success Manager
Vanishid
Customer success manager job in Washington, DC
About Us: VanishID is a cybersecurity company that offers privacy services to protect executives, employees, and their families against a wide range of cyber and physical threats. VanishID proactively and continuously eliminates exposed personally identifiable information from the public web and neutralizes compromised credentials, while feeding security teams with human risk intelligence that boosts the performance of security programs. VanishID is redefining privacy and trust on the internet. VanishID is growing and we want you to join our mission to keep people and enterprises safe. We are adding a Customer Success Manager to our team, who will be primarily focused on driving value for our customers. This person will be on board, maintain, and grow our customer accounts. This role will report to the Head of Customer Success. This is a unique opportunity to join us at this early stage where you will feel the impact of your work every day and have an open runway for growth. We are a remote-first company and are open to candidates throughout the United States. This role is not eligible for visa sponsorship. What you will do in the Customer Success Manager role: Own the customer journey from day one: Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint Serve as the primary point of contact throughout onboarding, ensuring customers understand our services and see value quickly Develop and refine onboarding playbooks to create consistent, scalable experiences as we grow Nurture and strengthen customer relationships: Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support Conduct Quarterly Business Reviews and executive touch points to demonstrate value and align on evolving needs Monitor customer health, identify risks early, and develop strategies to ensure retention and satisfaction Drive growth and be the voice of the customer: Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings Identify and pursue opportunities to expand service adoption within existing accounts based on evolving privacy threats, organizational changes, and emerging business needs Build compelling business cases for additional protection tiers and services that directly align with client objectives, driving both account growth and renewal rates Develop and execute account expansion strategies that achieve revenue growth targets while strengthening client relationships Capture and share customer insights with internal teams to inform product development, service improvements, and company strategy Characteristics we are looking for in a candidate include (need to have) : 3-5 years of experience in Customer Success, Account Management, or a related client-facing role, with a proven track record of managing customer relationships from onboarding through renewal and expansion Exceptional communication and presentation skills, with the ability to confidently engage C-suite executives, board members, and senior stakeholders in both written and verbal formats A balanced approach to customer success-equally comfortable building trusted relationships, executing scalable onboarding and engagement processes, and identifying opportunities for account growth Proficiency with CRM platforms (such as Salesforce or HubSpot) to manage customer data, track engagement, and maintain accurate records across your book of business Characteristics we are looking for in a candidate include (nice to have) : Experience in cybersecurity, privacy, or adjacent industries such as SaaS/B2B technology, financial services, healthcare, or professional services (legal, consulting) Familiarity with Customer Success platforms, particularly ChurnZero, and a track record of leveraging CS tools to drive proactive engagement, health scoring, and retention strategies Relevant certifications such as PMP or other project management credentials, or privacy/security certifications (CIPP, CISSP) that demonstrate domain expertise and structured thinking Startup or small-team experience, with a self-starter mentality and the ability to build or refine Customer Success processes from the ground up in a fast-paced, evolving environment Background managing enterprise accounts or serving executives and VIPs as customers, with experience delivering high-touch, white-glove service models that prioritize discretion, responsiveness, and personalized attention Benefits, PTO & Equity We're proud to offer a generous benefits package including: Various high quality medical plans with up to 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents Dental and vision plans with partial employer-paid coverage Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy Employer-paid short- and long-term disability insurance Equity in a growing startup 401k with employer match and immediate vesting (both Traditional and Roth) Discretionary PTO (we trust you to take time off when you need it!) 13 annual holidays off Paid parental leave Monthly virtual events A truly remote-first environment An Important Note: Don't meet every single requirement? At VanishID, we are dedicated to building a diverse, inclusive and authentic team, so if you're excited about this role, but your past experience doesn't fit perfectly with every qualification in the job description, we encourage you to apply anyway. You may be exactly the person we're looking for to fill this or other roles. Equal Employment Opportunity We're proud to be an equal opportunity employer and welcome our employee's differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.
$66k-106k yearly est. Auto-Apply 43d ago
Success Summit
Broadfutures
Customer success manager job in Washington, DC
Application Deadline April 01, 2026 Department Various Roles Employment Type Volunteer Location Washington, DC Workplace type Onsite Requirements Program Cost and Scholarships About BroadFutures BroadFutures is a nonprofit organization dedicated to empowering neurodivergent young adults, ages 18 to 26, through paid internships, personalized mentorship, and innovative training programs. Founded in 2013 by parents of neurodivergent children, BroadFutures addresses the critical need for inclusive career pathways by combining professional skill-building with employer education. Our programs integrate arts-based learning, stress-reduction techniques, and individualized coaching to foster confidence, independence, and workplace readiness. With over 400 interns served and partnerships with more than 75 employers across diverse industries, including STEM, policy, and hospitality, BroadFutures is transforming both lives and workplace cultures. Our mission is to celebrate neurodiversity by creating access, cultivating skills, and revolutionizing the workplace for all, envisioning a future where all people have an equal opportunity to thrive. Documents
$66k-106k yearly est. 55d ago
Digital Customer Success Manager
Franconnect, LLC 4.1
Customer success manager job in Herndon, VA
Job DescriptionDescription: This is an onsite position, requiring you to be in the HQ office 3 days each week (Tuesday - Thursday), so at this time, we are only considering LOCAL CANDIDATES. Who is FranConnect? FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia and Canada. For more information on FranConnect, visit ******************** Why Join Us At FranConnect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact. Joining FranConnect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you're looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we'd love to have you on our team. About the Role The Digital Customer Success Manager (DCSM) is a critical member of our Customer Success organization supporting our Emerging Market customer segment, consisting of approximately 250 customers. This role focuses on delivering a best-in-class, digital-first customer experience through scaled engagement, proactive outreach, and data-driven guidance. You will work within a pooled CSM team, ensuring customers receive timely, value-driven guidance through digital channels, automation, in-app programs, and structured playbooks. Unlike traditional CSM roles, this position uses technology, analytics, and proactive workflows to support a large, diverse customer base at scale. Success in this role requires strong ownership, sharp critical thinking, and a highly proactive approach to identifying risks, driving adoption, and supporting customer growth. We are seeking someone who has done this work before and can help elevate our digital-first customer experience as we scale. Primary Responsibilities Scaled Digital Engagement & Customer Experience Execute and continuously optimize digital-first, one-to-many engagement strategies (email nurtures, in-app guidance, webinars, automation) that ensure customers obtain maximum value from FranConnect. Engage directly with customers via digital channels including email, in-app messaging, office hours, and group training webinars. Leverage data and behavior-based triggers to proactively identify churn risks, low adoption, usage gaps, and opportunities for increased product adoption. Own and optimize digital customer journeys to drive product usage, retention, and customer growth. Use customer intel and analytics to refine playbooks and proactively deliver value at scale. Collaborate cross-functionally to enhance the digital customer journey, digital communications, and product experience. Customer Management in a Pooled CSM Model Serve as a trusted point of contact for the Emerging Market pooled portfolio, ensuring consistent, high-quality digital engagement across ~250 customers. Conduct digital success reviews or value check-ins using scalable frameworks and templated content. Support core performance goals across the portfolio, including NRR, GRR, product adoption, and NPS. Monitor and respond to customer health indicators, usage changes, and customer inquiries via structured digital workflows. Identify customer expansion opportunities and collaborate with Account Managers to route qualified upsell/cross-sell leads. Maintain accurate customer information, activity logs, and customer health data across all systems. Proactive Risk & Opportunity Management Monitor dashboards, usage data, and digital alerts to identify early risk indicators and intervene proactively. Develop and refine digital interventions that address common patterns in customer behavior. Identify opportunities to increase customer adoption, deepen product usage, and improve customer sentiment. Route expansion opportunities as appropriate and collaborate with internal teams to ensure customer needs are met. Tools, Systems & Operational Excellence Use FranConnect's CSM tech stack (ChurnZero and Salesforce) to manage workflows, track engagement, and drive automation. Maintain accurate customer data, health scores, and activity logs in all systems of record. Identify opportunities for automation, improved digital communications, and efficiency in scaled management motions. Stay current on product updates and continuously improve your ability to guide customers through digital-first success motions. Requirements: What You'll Need (Qualifications) 3+ years of Customer Success experience in a SaaS environment, including 1+ year specifically in a digital/tech-touch or scaled CS role. Proven experience supporting customers through digital-first motions and scaled engagement strategies. Demonstrated ability to own outcomes, make proactive decisions, and apply critical thinking to complex customer challenges. Strong ability to interpret and act on customer data, engagement metrics, and usage patterns. Experience using customer success platforms (e.g., ChurnZero, Gainsight) and CRM tools (e.g., Salesforce, HubSpot). Comfort delivering primarily digital engagement-including webinars, office hours, in-app messages, and automated campaigns. Excellent written and verbal communication skills, with the ability to create compelling, scalable content for digital programs. Strong organizational skills with the ability to manage competing priorities across a large customer base. Bachelor's degree from a 4-year college or university preferred Key Competencies The Digital Customer Success Manager is expected to demonstrate excellence in the following core competencies: Customer Focus: Demonstrates a proactive commitment to understanding customer goals and delivering measurable value that drives their success. Communication: Communicates clearly, confidently, and proactively with customers and internal teams to drive alignment, action, and positive outcomes. Critical Thinking: Applies structured, proactive thinking to diagnose issues, propose solutions, and drive outcomes aligned to customer and business goals. Product Solutioning: Demonstrates deep product knowledge and continuously stays informed on new releases, enabling confident guidance and proactive adoption. Ownership : Exhibits full accountability for customer outcomes, managing tasks, timelines, risks, and growth opportunities with proactive execution.
$75k-116k yearly est. 32d ago
Customer Success Team
Safeware, Inc. 4.1
Customer success manager job in Lanham, MD
Job DescriptionSafeware, Inc. is seeking a Customer Success Team Member (CST) to support our outside sales team. You will be responsible for all inbound customer calls, addressing customer issues regarding orders, sourcing products, and making decisions regarding claims and resolutions and make outbound calls as necessary. The CST assists customers with pricing, inventory and lead time on all available items. The CST will also provide freight estimates, order status, order tracking information and submit rush requests to meet in hands date via phone or email. The position is located on-site in Lanham, MD. About Safeware Founded in 1979, Safeware, Inc. is a trusted distributor and service provider of safety products before, during and after emergencies and in mission-critical operations. Headquartered in Lanham, MD, with locations nationwide, Safeware is built on a foundation of dedicated professionals committed to protecting those who protect others. Responsibilities: Answer calls through the customer service queue and inside-sales queue to assist with product questions and order status, rushes, inventory, quotes, and claims. Communicate with customers by telephone or email to provide information about available products. Refer customers as needed to the outside sales representative for in-depth requirements and options. Keep records of customer interactions, recording details of transactions, inquiries, complaints or comments as well as actions taken. Source products to meet customers' needs considering new and existing vendors. Provide timely feedback to the Manager regarding service failures or customer complaints. Support the outside sales associate with new bid opportunities and assist with pricing quotes. Ensure quotes are submitted in a timely manner Identify and assess customer product needs to achieve excellent customer satisfaction. Track and maintain orders with consistency and communicate updates with the customer to ensure the order is being processed and handled correctly Process customer orders utilizing Epicor Profit 21 Respond to all customer inquiries including emails and phone calls. Have a passion for continuous learning about the products we provide and clients we support. Assist with annual product inventory (for those in office - this is a mandated activity unless a waiver is approved by Management). Other duties as assigned. Requirements: High School diploma or GED certificate At least 1 year of prior customer service experience in a fast-paced setting preferred Ability to work independently, but also with a team Strong attention to detail and how details fit into the big picture Powered by JazzHR 1ZJXK05cBT
$68k-106k yearly est. 29d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Alexandria, VA?

The average customer success manager in Alexandria, VA earns between $57,000 and $138,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Alexandria, VA

$89,000

$57,00010%

$89,000Median

$138,00090%

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Customer Success Manager Alexandria, VA Jobs

Customer success manager jobs in Alexandria, VA - 2,346 jobs

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