Customer success manager jobs in Arkansas - 616 jobs
Surgical Services Manager - Mercy Surgery Center (Hwy 102)
Mercy 4.5
Customer success manager job in Rogers, AR
Find your calling at Mercy!Overview The Surgical Services Manager (SSM) assures the delivery of safe, high-quality and cost-effective care provided by competent co-workers within the unit. They ensure the efficient utilization of available resources to meet productivity and financial goals. The SSM works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The SSM is proactively involved in patient flow and bed management issues in collaboration with the Staffing Office. They are leaders who inspire a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. The SSM models the way by setting professional standards, having a positive attitude, and engaging co-workers to become leaders of change. They challenge the current process and enable others to promote change by providing support, mentorship, and guidance to those who provide direct patient care. The SSM encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The SSM holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The SSM performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards.Position Details:We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in
careers
that match the unique gifts of unique individuals -
careers
that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:Clinical
Oversees development and implementation of comprehensive, multidisciplinary care plans to ensure optimal patient outcomes.
Meets patient and family learning needs and maintains clinical competency through direct care as needed.
Coordinates nursing care based on staff qualifications and patient requirements.
Leadership
Delegates appropriately, holds staff accountable, and provides timely, constructive feedback.
Serves as a positive role model and mentor; supports staff during exposure events and reporting processes.
Leads hiring processes, evaluations, and contributes to Magnet Recognition Program initiatives.
Financial Management
Monitors budgets, staffing guidelines, and payroll accuracy.
Oversees scheduling and collaborates on budget planning with leadership.
Communication & Collaboration
Communicates professionally and diplomatically using various channels.
Facilitates meetings, shared governance processes, and ensures timely updates on changes.
Uses problem-solving techniques to address issues constructively.
Education & Competency
Assesses and addresses staff learning needs; ensures competency for patient care while maintaining personal operational knowledge.
Quality & Performance Improvement
Leads unit-based and system-wide improvement initiatives; completes audits and quality activities.
Collects and analyzes data to improve processes and collaborates on performance standards.
Maintains compliance with policies and regulatory standards; assists in policy development and revisions.
Qualifications:
Education: BSN or actively pursuing RN-MSN with completion within 3 years of being in the role.
Licensure: Current RN license with the State Board of Nursing.
Experience: 3 or more years of Nursing with at least a year in perioperative nursing experience.
Certifications: Must have American Heart Association Healthcare Provider card or complete a course within probation period. Perioperative certification (i.e. CNOR, CAPA) preferred.
Preferred Education: Master's degree in Nursing, Health Administration or related field.
Preferred Experience: 3 years in perioperative services and previous management experience
We're bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
$22k-26k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Pine Bluff, AR
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$40k-46k yearly est. 9d ago
Surgical Services Manager - Mercy Surgery Center (Hwy 102)
Mercy 4.5
Customer success manager job in Springdale, AR
The Surgical Services Manager (SSM) assures the delivery of safe, high-quality and cost-effective care provided by competent co-workers within the unit. They ensure the efficient utilization of available resources to meet productivity and financial goals. The SSM works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The SSM is proactively involved in patient flow and bed management issues in collaboration with the Staffing Office. They are leaders who inspire a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. The SSM models the way by setting professional standards, having a positive attitude, and engaging co-workers to become leaders of change. They challenge the current process and enable others to promote change by providing support, mentorship, and guidance to those who provide direct patient care. The SSM encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The SSM holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The SSM performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards. Position Details: We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in
careers
that match the unique gifts of unique individuals -
careers
that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.” Overview: Clinical
Oversees development and implementation of comprehensive, multidisciplinary care plans to ensure optimal patient outcomes.
Meets patient and family learning needs and maintains clinical competency through direct care as needed.
Coordinates nursing care based on staff qualifications and patient requirements.
Leadership
Delegates appropriately, holds staff accountable, and provides timely, constructive feedback.
Serves as a positive role model and mentor; supports staff during exposure events and reporting processes.
Leads hiring processes, evaluations, and contributes to Magnet Recognition Program initiatives.
Financial Management
Monitors budgets, staffing guidelines, and payroll accuracy.
Oversees scheduling and collaborates on budget planning with leadership.
Communication & Collaboration
Communicates professionally and diplomatically using various channels.
Facilitates meetings, shared governance processes, and ensures timely updates on changes.
Uses problem-solving techniques to address issues constructively.
Education & Competency
Assesses and addresses staff learning needs; ensures competency for patient care while maintaining personal operational knowledge.
Quality & Performance Improvement
Leads unit-based and system-wide improvement initiatives; completes audits and quality activities.
Collects and analyzes data to improve processes and collaborates on performance standards.
Maintains compliance with policies and regulatory standards; assists in policy development and revisions.
Qualifications:
Education: BSN or actively pursuing RN-MSN with completion within 3 years of being in the role.
Licensure: Current RN license with the State Board of Nursing.
Experience: 3 or more years of Nursing with at least a year in perioperative nursing experience.
Certifications: Must have American Heart Association Healthcare Provider card or complete a course within probation period. Perioperative certification (i.e. CNOR, CAPA) preferred.
Preferred Education: Master's degree in Nursing, Health Administration or related field.
Preferred Experience: 3 years in perioperative services and previous management experience
We're bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
By applying, you consent to your information being transmitted by College Recruiter to the Employer, as data controller, through the Employer's data processor SonicJobs.
See Mercy Terms & Conditions at about/legal-notices/ and Privacy Policy at about/legal-notices/ and SonicJobs Privacy Policy at us/privacy-policy and Terms of Use at us/terms-conditions
$22k-26k yearly est. 2d ago
Pharmacy Relationship Manager
America's Pharmacy Group, LLC 4.5
Customer success manager job in Benton, AR
Whether you are working in the Pharmacy industry looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, America's Pharmacy Group, LLC is a great opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans.
Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry!
We are now seeking Pharmacy Relationship Managers in your area!*
What does a Pharmacy Relationship Manager do?
Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions
Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications
Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers
*We are currently hiring for positions nationwide. Please only submit one application, even if you are interested in multiple territories. We will discuss the location you desire during the interview process.
Requirements
What you need to qualify:
Pharmaceutical/medical sales experience is preferred but not required
Sales skills with a proven track record
Exceptional interpersonal skills (building strong relationships)
Excellent verbal and written communication skills
Ability to work independently to oversee accounts and increase revenue
Benefits
Training and compensation:
We include comprehensive training and ongoing coaching
Great Commission! We pay commission on a per-claim basis, which means you make money every time someone uses our Pharmacy Savings Card!
Monthly Bonuses
$55k-90k yearly est. 3d ago
Customer Success Manager
Instructure 4.3
Customer success manager job in Manila, AR
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:
CustomerSuccessManagers, as part of the Customer Experience team at Instructure, are strategic partners who provide value to our customers by forging strong relationships through a consultative approach. They drive long-term success by maintaining a deep understanding of their customers' strategies, industry and sector trends, and the Instructure ecosystem. They ensure that our customers grow and achieve their goals with our products.
What you will be doing:
* Partnering with high-value customers across Asia in the Education Sector
* Building and nurturing meaningful relationships with key customer stakeholders to ensure alignment with their desired outcomes
* Developing an understanding of key customer business drivers and challenges, and proactively offering tailored solutions through effective use of Instructure's products and services to promote innovation and best practice
* Driving customer adoption of Instructure solutions to enhance business outcomes and overall customer satisfaction
* Retaining and maximizing revenue opportunities through strategic engagement and by understanding customer context, challenges, and solutions
* Collaborating closely with the sales team to drive customer growth and facilitate pipeline generation
* Advocating for customers by providing valuable feedback to the product and engineering teams; facilitating platform improvements that better solve customers' challenges
* Participating in cross-functional projects that support goals and initiatives of the Customer Experience team
Here's what you will need to know/have:
* Empathy and the ability to understand customer needs and explain complex issues in authentic and relatable terms
* Enthusiasm about education and technology, with demonstrated technical aptitude
* Ability to network and influence across multiple senior stakeholder levels within an organisation
* Clear and concise verbal and written communication skills, with the ability to adapt tone according to the stakeholder
* Familiarity with CRM and project management tools, and the ability to craft workflows to enhance operational efficiencies using a variety of tools
* Strong capacity to prioritise tasks and perform effectively under pressure in a dynamic environment
* A results-driven mindset, characterised by a commitment to learning and collaborating in a dynamic, fast-paced environment
* A background in education, ideally within the Education sector, bringing valuable insights to the role
* Minimum of 4 years' experience in CustomerSuccess or account management in a SaaS company (ideally Educational Technology), with deep knowledge of SaaS products and services
* Experience working with customers across APAC markets; familiarity with the Philippines education sector and/or Tagalog/Filipino language skills is a plus.
Get in on all the awesome at Instructure!
* We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect
* Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
* Generous time off, including local holidays and our annual company-wide "Dim the Lights" week in late December, when we encourage everyone to step back and recharge
* Comprehensive wellness programs and mental health support
* Annual learning and development stipends to support your growth
* The technology and tools you need to do your best work - typically a Mac, with PC options available in some locations
* Motivosity employee recognition program
* A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$68k-95k yearly est. 25d ago
Customer Success Manager I
Thrive HR Consulting
Customer success manager job in Bentonville, AR
Job DescriptionDescription:
About Us
Our client is a fast-growing startup specializing in predictive retail analytics and is seeking an experienced and tech-savvy CustomerSuccessManager to join our team. In this crucial role, you will serve as our customers' named resource and foster a long-term business partnership. You will develop deep relationships with customer teams, leveraging your retail and analytics expertise to drive platform adoption and improve customer health.
The equation for success: Platform Adoption + High Engagement = Revenue Retention. As a CustomerSuccessManager, you will be key in ensuring this equation holds by driving customer engagement and facilitating continuous value delivery from the platform.
Qualifications Statement
While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering our client. We are always looking for people who will bring something new to the table! With a passion for working with customers, to ensure seamless renewals.
You will be:
· Supporting and collaborating with cross-functional teams, including Product, Engineering, and Support, to ensure seamless onboarding and training for new customers.
· Effectively aligning with and managing both Business & Technical Stakeholders around customer goals, ensuring value is delivered through the organization.
· Supporting and collaborating with cross-functional teams to ensure seamless onboarding and training for new customers.
· Manage a portfolio of accounts with an annual recurring revenue of $1M to $1.5M.
· Customer Outcome Objectives and Success Plans: Partner with Account Executives and Solution Engineers to understand client business drivers and outcome objectives and partner with clients to develop success plans and outline value expectations.
· Renewal and Retention Management: Support the renewal process to ensure customer retention targets are met and exceeded.
· Mitigate Churn: Monitor product usage and adoption, identify potential areas of concern and develop mitigation strategies such as proactive outreach, personalized support, or executive business reviews to ensure a high renewal rate.
Cross-Sell and Expansion: Collaborate with the sales team to identify opportunities for additional licenses, features, and services within existing customer accounts.
Data Analysis: Utilize data-driven insights (root cause analysis) to monitor customer health, identify trends, and implement proactive measures to enhance customersuccess.
Thought Leadership: Support thought leadership, which drives cross-functional collaboration, improvements to processes, and accelerated customer value realization.
Requirements:
$55k-89k yearly est. 9d ago
Customer Success Manager Senior- State Contracts
Renaissance 4.7
Customer success manager job in Little Rock, AR
When you join Renaissance , you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
**Job Description**
The CustomerSuccessManager Senior is a strategic leader within the CustomerSuccess organization, responsible for the successful delivery and long-term performance of complex, multi-year statewide K-12 assessment programs. This role owns program strategy, execution, and outcomes for high-visibility state contracts, ensuring compliance with regulatory requirements, operational excellence, and sustained customer trust. The Senior Program Manager serves as a trusted advisor to state education agencies and internal executive leadership.
**In this role as a CustomerSuccess Senior, you will:**
+ Provide **strategic and operational leadership** for a portfolio of large-scale, multi-year state and consortium assessment contracts.
+ Own **end-to-end program accountability** , including scope, budget, timelines, service levels, risk management, and contractual compliance.
+ Act as the **primary executive-level point of contact** for state departments of education, facilitating governance structures, steering committees, and regular executive briefings.
+ Define program vision, success metrics, and long-term roadmaps in partnership with state stakeholders and internal leadership.
+ Lead and coordinate cross-functional teams across assessment operations, product, psychometrics, technology, data, implementation, sales, and customersuccess.
+ Anticipate, identify, and mitigate **strategic, operational, and compliance risks** , driving corrective actions and escalation as needed.
+ Ensure assessment programs are delivered in alignment with **state and federal accountability requirements** , accessibility standards, and testing policies.
+ Use advanced data analysis and performance metrics to evaluate program health, implementation fidelity, and customer outcomes.
+ Drive continuous improvement by standardizing **program management frameworks, tools, and playbooks** across state assessment engagements.
+ Serve as the **voice of the customer at the enterprise level** , influencing product direction, assessment design, operational processes, and service enhancements.
+ Partner with sales and executive teams to support **contract renewals, amendments, and growth opportunities** , including participation in RFP responses and oral presentations.
+ Mentor and provide functional leadership to program managers and customersuccess professionals, setting standards for excellence and scalability.
+ Prepare and deliver executive-ready communications, including program reviews, risk assessments, and strategic recommendations.
+ Represent the organization as a thought partner in state education discussions related to assessment, accountability, and implementation best practices.
+ Perform additional duties as assigned in support of organizational goals.
**For this role as a CustomerSuccess Senior, you should have:**
+ Expert-level **program and portfolio management** capabilities, including governance, financial oversight, and multi-vendor coordination.
+ Demonstrated successmanaging **high-risk, high-impact state or government contracts** in regulated environments.
+ Deep expertise in **K-12 education systems** , with significant experience in **statewide assessment programs** .
+ Strong understanding of **assessment policy, psychometrics, accessibility, and compliance requirements** .
+ Exceptional executive communication and stakeholder-influence skills.
+ Ability to lead through ambiguity, resolve complex issues, and make data-informed strategic decisions.
+ Proven experience influencing cross-functional teams and senior leaders without direct authority.
+ Strong leadership, coaching, and mentoring skills.
**Bonus Points:**
+ 7+ years of experience in program management, assessment operations, customersuccess, or implementation within education, edtech, or assessment organizations.
+ Extensive experience working directly with **State Departments of Education** and state assessment initiatives.
+ PMP or equivalent program management certification preferred.
Additional bonus for hitting CSM targets applies. #LI-Remote
**The below compensation range is based on national market data and may vary by experience and location.**
Salary Range
$68,000-$93,500 USD
**Benefits for eligible US employees include:**
+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
+ Health Savings and Flexible Spending Accounts
+ 401(k) and Roth 401(k) with company match
+ Paid Vacation and Sick Time Off
+ 12 Paid Holidays
+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
+ Tuition Reimbursement
+ Life & Disability Insurance
+ Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
**Equal Opportunity Employer**
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here .
**Reasonable Accommodations**
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearn CRM.onmicrosoft.com) .
**Employment Authorization**
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: ***************************
$68k-93.5k yearly 7d ago
Customer Success Manager
Ogury 4.0
Customer success manager job in Bentonville, AR
Job DescriptionAbout OguryOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.
Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries.
At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.
Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.
Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.
About The Role
Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a CustomerSuccessManager to join our team and help drive meaningful impact across the Central and Midwest regions.
In this role, you'll act as the linchpin across client relationships and campaign execution-working hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success.
No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholders-making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged.
This role reports into our Senior Director of CustomerSuccess and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week.
Our office time is focused on collaboration, connection, and cross-functional problem-solving-bringing together talented, curious people to do great work, together.Why you will love this role
Make a real impact - You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets
Work with great people - Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment
Own your day-to-day - Every day brings variety and autonomy-no micromanagement, just the trust and tools to deliver results
What you will be doing
Build strong partnerships - Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner
Own campaign execution - Manage the full lifecycle of a campaign-from setup and activation to performance reporting and post-campaign analysis
Lead your agency patch - Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues
Stay informed - Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job
Provide strategic counsel - Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives-backed by insights and a consultative approach
Identify growth opportunities - Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue
Deliver high-impact service - Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value
Represent Ogury externally - Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space
Collaborate cross-functionally - Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience
Manage and mitigate risk - Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions
Leverage insights - Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign.
What you will bring to Ogury
Client-facing experience within the digital advertising industry
Hands-on experience in mobile and programmatic advertising is required
Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment-even under tight deadlines
A mindset of ownership and accountability-you take initiative and follow through
A strong analytical approach with the ability to translate data into valuable insights and compelling narratives
Creative problem-solving skills and a passion for continuous improvement
Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite
Excellent communication and presentation skills-you're confident, clear, and engaging
A natural ability to build trust and credibility with both external clients and internal stakeholders-you're the expert, and it shows
Highly organized with exceptional attention to detail-you keep projects moving and nothing falls through the cracks
A growth mindset and drive to succeed-you're motivated to take ownership of your agency patch and make it thrive
In compliance with state specific Pay Transparency Acts, we strive to provide this same visibility towards compensation for all of our teams, globally.
The salary for the CustomerSuccessManager role is: $60,000 - $70,000 annually, in addition to annual variable compensation, dependent upon relevant experience and location.
Applications will close on October 15, 2025.
How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being.
While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Flexibility in working hours and location- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources- And more
We thank you in advance for your interest in Ogury!#LI-HP1 #LI-Hybrid
Our CommitmentAt Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.
We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.
Please note that this position is for an existing vacancy and is open to all qualified candidates.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$60k-70k yearly 1d ago
Customer Success Account Manager
ISC2 4.1
Customer success manager job in Little Rock, AR
Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.
**Position Summary**
The CustomerSuccess Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset.
**This position is not available to residents of** **California** **.**
**Responsibilities**
**Customer Retention & Success**
+ Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention.
+ Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations.
+ Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies.
**Delivery Fulfillment**
+ **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place.
+ Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers.
+ Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience.
**Account Operations**
+ Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems.
+ Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met.
+ Develop and deliver account-level reporting on performance, usage, and ROI.
**Growth & Lead Generation**
+ Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close.
+ Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships.
+ Share customer insights and success stories to support marketing and sales initiatives.
Perform miscellaneous duties as assigned
**Behavioral Competencies**
+ Excellent written oral communication/presentation, and relationship-building skills
+ Strong project management and organizational skills, with the ability to juggle multiple priorities
+ Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen
+ High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics
+ Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business
+ Self-starter who provides creative and pragmatic solutions to business issues and problems
+ A positive, results-oriented attitude, with a sense of enthusiasm
**Qualifications**
+ Experience in education, certification, training services, Cyber strongly preferred
+ Proficiency with CRM systems, reporting tools, and order processing workflows
**Education and Work Experience**
+ Bachelor's degree in related field preferred, or equivalent work experience
+ 5+ years in CustomerSuccess, Account Management, Training Delivery Coordination, or similar role
**Physical and Mental Demands**
+ 25% travel required; this may increase where needed and may be required on short notice
+ Remain in a stationary position, often standing or sitting, for prolonged periods
+ Work extended hours when needed
+ Regular use of office equipment such as a computer/laptop and monitor computer screens
**Equal Employment Opportunity Statement**
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
**Job Locations** _US-Remote_
**Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_
**_Job ID_** _2025-2190_
**_\# of Openings_** _2_
**_Category_** _Sales_
$63k-94k yearly est. 60d+ ago
Customer Success Account Manager
Cardinal Health 4.4
Customer success manager job in Little Rock, AR
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a CustomerSuccess Account Manager
Overview
This role serves as a dedicated advisor to a prominent healthcare system. The role has two key components.
1. Customer Relations - One portion will function as an effective communicator, and solution-driven collaborator who works to strengthen the customer relationship.
2. Data Analysis - The second portion is identifying areas for improvement and evaluating customer needs through data analysis and driving the development and implementation of data-driven solutions that enhance the customer experience. We seek an innovative, customer-focused professional who thrives in a dynamic environment, consistently seeking opportunities to deliver value and build long-lasting relationships through impactful data insights and operational excellence.
Location
Remote
Travel
Estimated twice per year.
Time Zone Support
Primarily Eastern time zone.
Responsibilities
_Financial contract/pricing management_
+ Ensure the accuracy and reliability of customer data, including account demographics and pricing segments.
+ Collaborate with internal stakeholders to update backend systems and maintain data integrity, enabling seamless support.
+ Manages a large IDN customer account portfolio which may require a consultative approach
+ Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
+ Communication management, including the ability to manage communication of sensitive situations and/or information in a professional manner
+ Attention to detail. Polished written and verbal communication skills.
_Issue Resolution_
+ Validating and approving quarterly compliance.
+ Collaborate with internal teams to address and resolve backend issues affecting data accuracy, reporting or customer experience.
+ Identify and resolve customer issues efficiently and effectively, ensuring a positive customer experience by collaborating with subject matter experts to determine the root cause and implement lasting solutions.
_Project Management_
+ Coordinate with cross-functional teams to implement and optimize reporting systems
+ Analytics and Reporting
+ Develops and executes self-driven projects to achieve measurable improvements by proactively addressing operational, technical, or process-related issues.
_Create joint value for both Cardinal Health and the customer by:_
+ Identifying opportunities for efficiency, capturing data, analyzing data, reporting the metrics achieved, and communicating to the customer with actionable insights.
+ Analysis of Cardinal Health and customer data to track and sustain continuous improvement for initiatives (strategic & tactical)
+ Design, maintain, and enhance custom reports and Tableau dashboards for use by stakeholders, incorporating feedback to improve data visualization.
+ Understanding the contractual obligations between Cardinal Health and the health system
+ Lead Quarterly Business Reviews with tailored reporting tools and data-driven insights
+ Being part of a dedicated team for a prominent healthcare system
Qualifications
+ Prior experience in a customer facing role.
+ Proficient in Excel (VLOOKUP, pivot tables, etc) and Tableau.
+ Comfortable executing in person presentations and speaking to data.
+ Knowledge of pharmaceutical distribution, contracts, supply chain, and pharmacy solutions is preferred.
+ Attention to detail. Polished verbal and written communication skills.
+ Willingness to travel twice per year.
Anticipated salary range: $ 67,500 - $96,300
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
Application window anticipated to close: 1/31/2026 *if interested in opportunity, please submit application as soon as possible.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$67.5k-96.3k yearly 2d ago
Concierge, Customer Success Team
Coinbase 4.2
Customer success manager job in Little Rock, AR
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.
*What you'll be doing:*
* Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
* Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
* Handle requests through to resolution, including collaborating across teams of subject matter specialists.
* Model an investigative mentality to help address critical customer issues at the root cause.
* Represent and advocate for the customer across organizations to drive impactful changes.
* Champion clear communication with internal and external partners to align on solutions and drive results.
* Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account.
* Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so.
* Introducing customers to newly released features or products that they may be interested in.
* Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be.
* Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
* Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues.
*What we look for in you:*
* FINRA License series 7 & 63 (will not initially be sponsoring licenses)
* Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption.
* Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment.
* Advanced knowledge of the financial services industry and securities trading.
* Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
* Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
*Nice to haves:*
* FINRA License Series 3, 4, 65, or 66.
* Knowledge of Cryptocurrency and Coinbase Products
* Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
*Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!*
*Job ID: G2876*
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$40.01-$47.07 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
$40-47.1 hourly 60d+ ago
Manager, MSL Strategic Initiatives
Meta 4.8
Customer success manager job in Little Rock, AR
We are seeking an experienced and highly motivated program manager to join our Strategic Initiatives team in MSL. Strategic Initiative Managers build and scale programs to strengthen the impact of our product and research teams. This includes defining project goals, creating project plans, managing project timelines, and ensuring that projects are delivered on time and within budget. We drive efficiency, cultivate relationships, increase knowledge sharing, and build capacity within our organization.The ideal candidate is entrepreneurial, experienced in navigating ambiguous situations, partnering with leadership, able to facilitate our teams' best work by managing short- and long-term projects and initiatives, anticipating project issues and resolving them, connecting resources to research/product needs, and removing barriers to doing great work. This role requires project and program management experience and broad knowledge of artificial intelligence, research, and product development. Communication skills, stakeholder management, the ability to manage complex logistics, and an organized approach are mandatory.
**Required Skills:**
Manager, MSL Strategic Initiatives Responsibilities:
1. Ensure that all MSL work on models consistently fulfills applicable regulatory requirements
2. Managing the inbound flow of data and privacy escalation requests
3. Legal engagement case management
4. Regulatory response tracking and management
5. Reporting & Metrics: Establish metrics and reporting mechanisms to track audit progress and outcomes
**Minimum Qualifications:**
Minimum Qualifications:
6. 3+ years driving end to end programs with ML/AI engineering teams
7. 8+ years working in FAANG (or similar sized tech) companies
8. 8+ years work demonstrated experience in program management in the area of privacy/risk/data
9. Quantitative, analytical, and conceptual problem-solving skills combined with business acumen
10. Proven track-record of organizing, developing, and executing strategy projects that deliver results
11. Experience driving end to end programs with ML/AI engineering and research teams
**Public Compensation:**
$189,000/year to $258,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$189k-258k yearly 27d ago
Client Success Manager
Norstella
Customer success manager job in Little Rock, AR
**About MMIT:** Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies. Our collective teams achieve this through prioritizing cultivating industry leading data coupled with cutting edge technology to solve some of healthcare's most complex challenges.
MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription-answering the "what" of how payers cover therapies and the "why" behind those decisions. MMIT's product portfolio has been built by listening to our clients, and with expert teams of pharmacists, clinicians, data specialists and market researchers who provide foresight, clarity and confidence.
In 2022, MMIT joined forces with other market-leading pharmaceutical-solutions providers-Evaluate, Citeline, PanalgoandThe Dedham Group-to launch Norstella, which aims to deliver must-have answers for critical strategic and commercial decision-making along the entire drug development journey.
**The Role:**
MMIT's Client Success team has the overall responsibility for the retention and growth of MMIT's Market Access customers. This position will partner directly with clients to advance our joint mission to smooth patient access to therapies, by ensuring successful deployment, adoption, and utilization of MMIT's products and services. The CSM is directly responsible for driving client outcomes and building long-term relationships that result in positive retention and growth of their assigned client segment.
**Responsibilities:**
Retention & Growth
+ Maintain positive net revenue retention across named clients in their assigned client segment.
+ Partner closely with Commercial partners (Sellers, Strategic Account Management, Business Development) on whitespace strategy and leverage existing relationships to generate leads and nurture opportunities.
+ Earn reference status in >80% of MMIT clients.
Optimize Client Use Cases
+ Responsible for understanding client priorities, use cases, definition of success, and actions required to accelerate time to value.
+ Build and manage day-to-day relationships with all client stakeholders (decision makers, influencers, end users, etc.) across multiple brands and Market Access functions (Insights & Analytics, Payer Marketing, Field Teams, Contracting/Rebating, etc.). CSMs are the face of MMIT and are responsible for ensuring these stakeholders understand who we are, what we do, and how we are evolving as an organization. These relationships are continuously evolving as our clients adopt new use cases across various teams, and as stakeholders transition in and out of roles.
+ Meet regularly with clients to build relationships, review use cases and recent Market Access updates, review open projects and training plans, discuss open questions/needs/support. Provide client education, training, and strategic guidance on how to leverage MMIT's data and platforms to achieve priority use cases.
+ Perform regular Partnership Reviews to ensure ongoing alignment on customer business/brand strategy and reflect on our partnership. Key objectives include - brand strategy and pipeline updates, key personas and use cases, recent engagement and strategic initiatives, feedback on partnership, upcoming engagement to drive outcomes.
Account Health & Advocacy of Client
+ Actively review a variety of leading indicators of account health to determine risk, and are accountable for defining, implementing, and leading risk mitigation plans.
+ Serve as an advocate and quarterback, representing the voice of the client, when partnering with internal teams (Client Services, Data Operations, Product Management, etc.).
+ Act as the internal and external escalation point of contact for any known or emerging client issues.
+ And other duties as assigned
**Qualifications:**
+ Bachelor's degree in marketing/business or related discipline.
+ 5+ years' experience in account management and/or leading client relationships. Mastered client management best practices & principles.
+ Market Access domain expertise (deep understanding of current and future payer trends; intimate knowledge of Payer, PBM, and IDN organization structures and offerings; understands nuances of channels, benefit designs, site of care; understands and appreciates contracting strategies pharmaceutical companies deploy to obtain favorable access).
+ Understanding of common brand strategies to optimize patient access to therapies.
+ Able to lead multiple strategic engagements at once while representing the voice of the client internally - aligns and leverages internal resources in support of client needs or issues.
+ Able to orchestrate, lead and influence stakeholders to drive decisions collaboratively, resolving conflict and ensuring follow through with exceptional verbal and written communications.
+ Superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills.
+ High level of empathy with a strong agility to learn and adapt, growth mindset.
+ Demonstrated desire for continuous learning and improvement.
+ Enthusiastic and creative thinker with the ability to inspire others.
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
+ Medical and Prescription Drug Benefits
+ Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
+ Dental & Vision Benefits
+ Basic Life and AD&D Benefits
+ 401k Retirement Plan with Company Match
+ Company Paid Short & Long-Term Disability
+ Paid Parental Leave
+ Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $120,000 to $150,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$120k-150k yearly 10d ago
Surgical Services Manager - Mercy Surgery Center (Hwy 102)
Mercy Health 4.4
Customer success manager job in Bentonville, AR
Find your calling at Mercy! The Surgical Services Manager (SSM) assures the delivery of safe, high-quality and cost-effective care provided by competent co-workers within the unit. They ensure the efficient utilization of available resources to meet productivity and financial goals. The SSM works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The SSM is proactively involved in patient flow and bed management issues in collaboration with the Staffing Office. They are leaders who inspire a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. The SSM models the way by setting professional standards, having a positive attitude, and engaging co-workers to become leaders of change. They challenge the current process and enable others to promote change by providing support, mentorship, and guidance to those who provide direct patient care. The SSM encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The SSM holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The SSM performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards.
Position Details:
We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in
careers
that match the unique gifts of unique individuals -
careers
that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
Clinical
Oversees development and implementation of comprehensive, multidisciplinary care plans to ensure optimal patient outcomes.
Meets patient and family learning needs and maintains clinical competency through direct care as needed.
Coordinates nursing care based on staff qualifications and patient requirements.
Leadership
Delegates appropriately, holds staff accountable, and provides timely, constructive feedback.
Serves as a positive role model and mentor; supports staff during exposure events and reporting processes.
Leads hiring processes, evaluations, and contributes to Magnet Recognition Program initiatives.
Financial Management
Monitors budgets, staffing guidelines, and payroll accuracy.
Oversees scheduling and collaborates on budget planning with leadership.
Communication & Collaboration
Communicates professionally and diplomatically using various channels.
Facilitates meetings, shared governance processes, and ensures timely updates on changes.
Uses problem-solving techniques to address issues constructively.
Education & Competency
Assesses and addresses staff learning needs; ensures competency for patient care while maintaining personal operational knowledge.
Quality & Performance Improvement
Leads unit-based and system-wide improvement initiatives; completes audits and quality activities.
Collects and analyzes data to improve processes and collaborates on performance standards.
Maintains compliance with policies and regulatory standards; assists in policy development and revisions.
Qualifications:
Education:
BSN or actively pursuing RN-MSN with completion within 3 years of being in the role.
Licensure:
Current RN license with the State Board of Nursing.
Experience:
3 or more years of Nursing with at least a year in perioperative nursing experience.
Certifications:
Must have American Heart Association Healthcare Provider card or complete a course within probation period. Perioperative certification (i.e. CNOR, CAPA) preferred.
Preferred Education:
Master's degree in Nursing, Health Administration or related field.
Preferred Experience:
3 years in perioperative services and previous management experience
We're bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
By applying, you consent to your information being transmitted by College Recruiter to the Employer, as data controller, through the Employer's data processor SonicJobs.
See Mercy Terms & Conditions at about/legal-notices/ and Privacy Policy at about/legal-notices/ and SonicJobs Privacy Policy at us/privacy-policy and Terms of Use at us/terms-conditions
$18k-24k yearly est. 2d ago
Customer Success Manager
Priorityoneinc
Customer success manager job in Little Rock, AR
Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.
Priority-1, Inc. is a domestic freight services company that specializes in offering full service, nationwide logistics services to its customers. Priority-1 focuses on Less Than Truckload (LTL), Truckload (TL) and Expedited services. The CustomerSuccessManager's primary duties are to manage relations with, support, service, and be a liaison to, existing assigned book of customers regarding their freight transportation needs.
Job Duties
Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction
Conduct proactive customer meetings to gain a comprehensive understanding of Priority1's services, create a strategic plan for each account to identify and track revenue trends, recognize opportunities to make additional sales, and analyze competitive threats
Manage decisions regarding account margins, credit profiles, cargo claims processing and resolution, and other account-related functions
Evaluate existing customers' needs and identify and execute on additional sales opportunities through multiple service offerings
Make high -level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams
Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams' execution of account decisions
Consult with customers with a goal to enhance efficiency in their freight transportation processes
Effectively communicate account status with leadership in a timely manner
Oversee account process and details in Priority1's Customer Relationship Management (CRM) system
Generate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisions
Develop new customer relationships
Work independently with minimal supervision from leadership
Qualifications
1+ year of logistics experience preferred
Bachelor's Degree Preferred
Naturally enthusiastic and energetic
Determined to be part of a winning team
A burning desire to be successful
Compensation & Benefits
$45,000 Base Salary + Competitive Commission Structure
Medical Insurance with premiums paid at 100% for employees AND dependents
Dental Insurance 100% paid for Employee
Vision Insurance
HSA with Employer Contributions
Life Insurance
Short Term Disability
Long Term Disability
401(k) Plan
Profit Sharing: Typical annual contribution of 15% of total eligible compensation
Paid Holidays AND PTO
Cancer, Critical Illness, and Accident Policies available
Physical Requirements:
Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email ***********************.
#indeedsupport
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$45k yearly Auto-Apply 60d+ ago
Customer Experience & Service Transformation Senior Manager
Accenture 4.7
Customer success manager job in Bentonville, AR
We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: **********************
You are:
You are an expert in customer support and contact centers, with an understanding of the software that enables them. You understand the ins and outs of customer support organizations, what drives call volume, how to think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've experimented with or implemented GenAI solutions and understand how they can be used to drive efficiencies and enhance the experience for both customers and agents.
You've previously led a customer support transformation and understand large scale technology delivery. You understand how to identify and quantify cost savings or revenue opportunities, identify initiatives to realize value, and can execute against them. Additionally, you are familiar with the selling process, and you've pitched proposals and solutions to help solve client problems. Working in an agile, fast-paced environment at the forefront of new trends energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills? Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.
The Work:
* Evaluate clients' current customer service offerings and organizations, identify gaps and opportunities, to generate and prioritize recommendations, offering strategic solutions that address their unique needs and business goals
* Quantify business cases, estimating the value impact of your recommendations, and sequence transformation roadmaps to realize benefits over time
* Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
* Collaborate across teams, from visual designers to developers and data scientists to in-industry subject matter advisors, to generate insights and deliver customer-centric, insight-driven solutions
* Help advise on how technologies, including CCaaS, CRM, and GenAI can be leveraged to deliver on target outcomes such as revenue growth, cost-savings, and improved experiences
* Advise clients on ways to measure success and improve their customer-centric metrics
* Establish relationships with client stakeholders and build long-term partnerships for Accenture
* Identify opportunities and drive new business development efforts to help new and existing clients transform their customer service
* Manage and coach junior team members, and continue to grow your own expertise
* Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Qualification
Here's What You Need:
At least 10 years of experience in a role with customer support, executive ownership, leadership, and selling duties such as:
* Working in-depth with customer service and support business processes and capabilities
* Solutioning and selling new ideas and proposals
* Incorporating experience design and analytics into customer service, and support processes
* Leading and understanding large, complex global transformation projects
At least 5 years of experience working with:
* Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
* Customer service platform technologies such as Salesforce and Dynamics
* Artificial intelligence and front-end digital platforms
* Bachelor's degree
Bonus Points If:
* Your Bachelor's degree is in engineering, computer science, information systems, or business
* You have an MBA or equivalent graduate degree
* You were responsible for a customer support organization
* Have hands on experience with artificial intelligence and conversational design
* Have expertise working with Products, Resources, CMT, or Financial Service Industries.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $132,500 to $302,400
Cleveland $122,700 to $241,900
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York/New Jersey $122,700 to $302,400
Washington $141,100 to $278,200
#LI-NA
#LI-MP
Locations
$141.1k-278.2k yearly 10d ago
Enterprise Customer Account Manager
UKG 4.6
Customer success manager job in Little Rock, AR
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Team:**
Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth.
**About the Role:**
The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives.
**Key Responsibilities:**
+ Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth.
+ Attend industry events, trade shows, and conferences relevant to your customer base.
+ Proactively develop, utilize, and maintain a deep understanding of the customer's industry.
+ Advise, consult, and support customers on best and next practices in the utilization and expansion of services.
+ Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
+ Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account.
+ Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
+ Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships.
+ Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions.
+ Share new product offers and innovations during business reviews to drive sales.
+ Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams.
+ Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline.
**Basic Qualifications:**
+ At least 8 years of experience driving full cycle sales management process
+ Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles.
+ Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota.
+ Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP
**Preferred Qualifications:**
+ Proven track record of building and growing customer relationships in an Enterprise territory.
+ Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
+ Strong consultative selling skills with the ability to understand customer/prospect business requirements.
+ Excellent communication and presentation skills.
+ Ability to work collaboratively with internal stakeholders and leverage executive relationships.
+ Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology
+ Superior negotiation, written and verbal communication skills
+ Up to 50% travel
**Equal Opportunity Employer: **
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** .
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ***************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
$28k-39k yearly est. 35d ago
Client Success Manager
Apptegy 4.1
Customer success manager job in Little Rock, AR
Apptegy is more than a tech company; we are dedicated partners transforming communication for school districts nationwide. We develop cutting-edge solutions that empower schools to build strong brands, effectively reach their audiences, and deeply understand their communities. Our commitment to client success and passion for education is reflected in our fast response times and unparalleled support. As an employer, Apptegy fosters a dynamic and supportive environment where our people are known for being thoughtful, innovative, and high-performing. We invest in your tools, provide exceptional mentorship, and offer resources designed for your success, believing that empowering you drives our collective growth and positive impact across the education landscape.
The Opportunity:
Apptegy builds powerful technology that empowers K-12 school leaders to tell their stories and strengthen their district's identity. Since 2015, we've grown rapidly by building a team that values thoughtfulness, high performance, and authentic client relationships.
As a Client SuccessManager, you will build relationships with Apptegy clients to champion our products and to encourage trust in our products and team.What You'll Do
Reach out to clients directly and proactively to ensure they are getting the best use out of our products and services, and be the best vendor our clients have ever worked with
Train clients on the product and support users
Work with school districts to tell the stories that define their strengths and values
Call, chat by video, and travel to clients to build in-person relationships
Retain our clients over the long term, while making them successful at running excellent schools
Who You Are
4-year college degree or comparable, continuous work experience with an impressive track record of success
Experience in a fast-paced working environment and know how to pick up tech tools quickly
Strong attention to detail and exceptional organizational skills
Capable of managing your workflow and schedule and do not need someone to guide and direct your day
Excellent communication and presentation skills
Why You'll Love Working With Us
At Apptegy, we're deeply committed to creating an environment where you can thrive. We strive to make this a truly impactful and rewarding role, equipping you with experiences that propel your future success. We believe in fostering well-being both at work and at home, which is why we provide:
Comprehensive medical, dental, vision, and life insurance coverage Retirement 401(k) with employer match Health Savings Accounts (HSA) and Flexible Spending Accounts (FSAs) Mental Health ReimbursementIn-office Gym Catered lunch Monday-Wednesday Unlimited paid time off including seasonal (December) company-wide time off Paid parental and medical leave
Apptegy champions the thoughtful integration of AI to empower our teams and processes. As we seek to understand your individual capabilities and how you might contribute, we ask that all responses to application questions and during interviews are genuinely your own. Please refrain from using AI generation tools, as our aim is to assess your authentic voice and expertise.
Apptegy is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
$55k-88k yearly est. Auto-Apply 60d+ ago
Automotive Customer Relations Manager
McLarty Daniel Chrysler Dodge Jeep Ram Bentonville
Customer success manager job in Bentonville, AR
Job Description
McLarty Daniel Chrysler Dodge Jeep RAM of Bentonville is looking to for the perfect person to be our Customer Relations Manager!
Are you our person? We're looking for a friendly face to help keep our customers happy and up-to-date in our service and repair center. This person will work hand-in-hand with our Sales Relations Manager, our Sales Managers, our Service Manager, and all of our customer advisors to ensure our customer satisfaction will remain high. This person will be empowered to be a customer advocate, helping us constructively improve processes and workflows. On the day to day, this role will assist in reaching out to customers, following up on any trailing communications via our texting software, answer incoming calls, and proactively call recent service customers to quality check their experience.
This is a 40 hour a week position with a 5 day workweek. We offer excellent benefit, and competitive pay based on experience!
Position: Customer Relations Manager / Safety Sensitive
About Us
Come join a winning team at McLarty Daniel Chrysler Dodge Jeep RAM. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
Benefits
Medical Plan
Dental Plan
Vision Plan
401(K) w/ employer match
Promote from within
Paid Time Off
Opportunities for advancement
Partners in our community
Responsibilities
Keep customers informed on their vehicles status in the shop.
Communicate with service customers visiting the dealership to ensure all needs are met.
Assist Service Advisors in providing updates to customers through communication software, telecommunications, and by working with Service Management, Part Department, and Service Technicians to ensure Advisors are able to update customers in a timely fashion.
May be asked to Drive vehicles to and from service lane, service stalls, and parking lot as needed.
Work Service Daily Logs to ensure customer satisfaction in services completed.
May be asked to Retrieve and deliver vehicles from property locations.
Perform other duties as assigned.
Additional duties for all aspects of customer relations
Have concierge approach to customers in the service drive and waiting areas.
Qualifications
Able to work flexible schedules and some weekends
Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve
High school diploma or equivalent
Professional attitude and the ability to deliver best-in-class customer service
Reliable transportation to and from work every single day
Valid driver's license and clean driving record
The individual must maintain an acceptable driving record according to our insurance standards at all times.
No employee or applicant should be under the influence of any substance including medical marijuana on-site or during work hours. Further, employees under the influence of are prohibited from undertaking any task that would constitute negligence or professional malpractice, and are prohibited from operating any type of powered vehicle or powered equipment - handheld or otherwise.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$49k-80k yearly est. 28d ago
US Seasonal Tax-Financial Services Organization- Private Client Services-Manager
EY 4.7
Customer success manager job in Little Rock, AR
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**FSO Seasonal Tax - Private Tax- Manager - Remote**
**The opportunity**
EY is currently seeking experienced seasonal tax professionals. You'll join the team at a critical time, leveraging your expertise to help support our clients. In return, you can expect the support of some of the most engaging colleagues around. You'll receive hourly, overtime eligible pay, and a unique opportunity to enhance or refine your skills within one of our high performing tax teams.
Private Tax is a growing practice within EY, and you'll see that growth reflected in our career opportunities. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies.
**Your key responsibilities**
+ A strategic eye toward prioritizing when working on multiple complex projects
+ Influencing skills, and the confidence and curiosity to question existing processes
+ The ability to produce technical writing and research in a tax context
+ Experience performing high quality review of complex tax returns
+ Knowledge/experience in handling High Net Worth and Individual Tax Returns, or complex partnership compliance
+ Experience with federal and state personal and trust income tax
+ A thorough understanding of estate and wealth planning
+ Experience researching tax issues to develop effective tax planning strategies and translate complex data from a range of sources into client-ready insights and deliverables
+ Comfort with working remotely in a virtual team environment
**To qualify for the role, you must have **
+ Valid US Certified Public Accountant (CPA) license or active state bar membership
+ A bachelor's degree in accounting, finance, business, or a related discipline
+ A minimum of 4 years of relevant experience in tax compliance for private client individuals, partnerships, and/or S Corps
+ Strong analytical skills, written/verbal communication skills, interpersonal; problem-solving ability and attention to detail
**Skills and attributes for success**
**Ideally, you'll also have**
+ A proven record of excellence in tax accounting for financial statements with a top or mid-tier firm
**What we look for**
We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and deliverables. We're looking for people with a genuine passion for tax, and the future of tax, and are inspired to help our clients meet complex tax obligations. If you have a strong quality focus, the desire to develop meaningful relationships, and the ambition to deliver above and beyond expectations, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ The salary range for this job in all geographic locations in the US is $90/hr to $120/hr. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .