Customer success manager jobs in Arvada, CO - 814 jobs

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Alora Pharmaceuticals is a rapidly growing Specialty Pharmaceutical company. We are seeking a sales leader with a proven track record of success in building and leading top performing sales people. The District Sales Manager (DSM) is responsible for the development and performance of all sales activities in the assigned market. This position directs a sales team (approx. 10 sales representatives) by providing leadership towards the achievement of maximum profitability and growth in line with company vision and values. The DSM will need to observe and identify market opportunities and challenges and subsequently develop, plan, implement, and follow through with action plans to positively influence opportunities and challenges within their team; this includes the development of team members towards corporate growth. This is a field based position. Westcoast, The ideal candidate will preferably live in the Phoenix, Denver or Salt Lake City area. Position Requirements Bachelor's degree from an accredited college or university. Minimum of 5 years' experience in the medical and/ or pharmaceutical industry, previous management experience required. Ability to travel frequently. Excellent written and oral communication skills as well as the ability to interface with different departments throughout the organization. Advanced interpersonal skills to work with individuals in the delivery of coaching and performance feedback. Must have strong problem-solving skills with the ability to think through and solve issues creatively. Ability to build rapport and relationships by interacting effectively with employees and external contacts (i.e. MD and office staff) at all levels, demonstrating the awareness of their needs and responding with the appropriate action. Highly effective organizational skills. Advanced presentation skills for the delivery of training and other corporate materials Advanced business analytical skills to identify trends, opportunities and threats to then determine actions to drive business or overcome challenges. Strong documented sales results. Demonstrates solid clinical product knowledge. Computer Skills; Word, PowerPoint, Excel and Outlook. Some overnight travel may be required. Candidates must be able to successfully pass pre-employment background, motor vehicle and drug screen. Previous sales management or sales leadership experience required. BENEFITS: Base salary + uncapped incentive compensation Full benefits package including medical, dental, vision and disability coverage 401(k) with company match Maternity, paternity and adoption leave Three weeks paid vacation, 10 paid holidays plus floating holidays and sick leave Alora Pharmaceuticals realizes that our success as an organization is dependent upon our people. We seek aggressive, success oriented and flexible sales leaders. If you are motivated by competitive incentive compensation and career advancement measured by proven successes. Equal Opportunity Employer Alora Pharmaceuticals, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.

Job Title: Sales and Business Development Leader Company: White Orchid Interiors Employment Type: Full-time Industry: Interior Design & Home Staging Last Updated: January 9, 2026 About White Orchid Interiors White Orchid Interiors is a leading provider of home staging services in Colorado. We partner with homeowners and real estate agents to transform properties into captivating spaces that appeal to potential buyers. Our team of talented designers is passionate about creating an interior atmosphere to maximize the potential of each home we stage. About the Role We are seeking a highly motivated and results-oriented Sales and Business Development Leader to join our team. In this role, you will be the driving force behind generating new business and fostering lasting relationships with Corporate Clients in the Builder , Developer and Investor segments. You will be primarily responsible for identifying prospects, creating new relationships, presenting our services, and closing sales among Corporate Clients. Key Responsibilities Proactively search for prospects in Corporate Client segments. Develop relationships with Corporate Clients to generate new and repeat sales. Create proposals that accurately reflect client goals and property requirements. Negotiate pricing in alignment with company policies and sales metrics. Maintain accurate records of interactions and activities in our Salesforce CRM. Meet or exceed monthly Corporate Client sales quota. Collaborate with Design and Operations Teams throughout the process. Take on additional sales responsibilities as required by Management. Qualifications Proven track record in a quota driven sales role. Familiarity with Corporate players in the Colorado real estate market. Excellent communication and collaboration skills. Passion for interior design and an eye for style details. Ability to work independently and manage time effectively. Safe and clean driving record. Proficiency in Google Suite and Salesforce CRM. Compensation and Benefits Competitive annual salary of $60,000 paid $2,500 twice monthly. Commission on Sales above Monthly Quota. Paid time off and paid holidays. Company match in 401(k) retirement plan. Total compensation potential exceeding $100,000. To Apply Apply directly on LinkedIn and please submit your resume and a compelling cover letter outlining your relevant experience and qualifications to *****************************. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is compliant with the Colorado Equal Pay for Equal Work Act (EPEWA) and other applicable state and federal laws. We are committed to providing equal employment opportunities and a fair and inclusive work environment for all employees.

Roofing Sales Manager - Lead with Integrity. Grow with Kapella. At Kapella Roofing, we're not just building roofs-we're building relationships. As a top-rated Denver roofing company with over 1,000 exterior improvement projects, our commitment to integrity, transparency, and professionalism sets us apart. We're seeking a dynamic Roofing Sales Manager to lead and expand our sales team, driving both residential and commercial projects to new heights. This role offers the opportunity to shape a team, influence company growth, and make a tangible impact in the communities we serve. Key Responsibilities: Recruit, train, and mentor a high-performing sales team. Drive sales across residential and commercial sectors in the Denver Metro area. Collaborate with estimators, operations, and leadership to ensure seamless project execution. Manage personal sales pipeline while supporting team members in achieving their goals. Develop and implement sales strategies aligned with company objectives. Qualifications: 5+ years of experience in roofing sales (residential, commercial, or both). 3+ year in a leadership or sales management role. Proven track record of meeting or exceeding sales targets. Strong understanding of the Denver roofing market and local regulations. Excellent communication, negotiation, and interpersonal skills. Why Join Kapella Roofing? Competitive Compensation: On-Target Earnings (OTE): $75,000 - $95,000+ Annually with uncapped commissions, bonus & team overrides. Growth Opportunities: Play a pivotal role in a company poised for expansion. Supportive Environment: Work alongside experienced professionals dedicated to excellence. Community Impact: Be part of a team that values giving back and making a difference. Comprehensive Benefits: Health insurance, paid time off, and professional development opportunities. Ready to Elevate Your Career? If you're a motivated leader with a passion for sales and a commitment to quality, we invite you to join our team. Apply today and be a part of Kapella Roofing's continued success. Job Type: Full-time Pay: $200,000.00 - $300,000.00+ total comp per year. Benefits: Dental insurance Health insurance Paid time off Vision insurance Compensation Package: Commission pay Performance bonus Uncapped commission Schedule: Monday to Friday Weekends as needed Experience: Roofing Sales Management : 5 years (Preferred) Commercial Roofing Sales Management : 3 years (Preferred) Work Location: In person

Customer Success Manager Remote in AZ or CO | Full-Time Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real estate, trailblazing a 2030 vision for the industry. Here at Zonda, you'll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers. Zonda is currently seeking a Customer Success Manager (CSM) who will be focused on our Builder/Finance segment. The CSM will be tasked with helping the company grow by maintaining strong relationships with leaders in the industry and ensuring that clients have a positive overall experience. This fast-paced position is best suited for someone who is self-directed and customer focused. Characteristics of a successful Customer Success Manager: Tech-savvy presenter: Enjoys showcasing and comfortable leading online demonstrations Strong communicator: Excellent communication and organizational skills Platform experience: Familiar with Apple products; iPad and iOS Collaborative mindset: Thrives in team environments and values collective success Fearless connector: Confident in phone, in-person, and digital communication Training enthusiast: Passionate about educating clients on tools and features Client-centric: Understands client needs and aligns them with the best solutions CRM proficient: Experienced with platforms like Salesforce and Gainsight Desired Qualifications: B.S. or B.A. Desired 3-5+ years' experience in customer success or similar customer facing role Professional demeanor and organizational skills, a must Excellent verbal communication skills, ability to build rapport quickly with clients Strong technical skills and CRM experience required, preferably experience with Salesforce and Gainsight Experience with or interest in learning about the housing industry, specifically new home development Team player with a customer focused mindset Willing to travel up to 25% Why people love working here: We offer meaningful work and opportunities for career growth Comprehensive benefits package (Medical, Dental, Vision) 100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage 401k with company match Paid vacation and general holidays Employee Assistance Program (EAP) Live Meditation Sessions Employee Recognition Platform Virtual Wellness Program Hybrid Work Environment - and always will be! Visionary Leadership Team Zonda exists to inform, advise and connect the next generation of housing industry experts, leveraging the information, insights, and people that move the industry forward. Our proprietary research focuses on the most active new home markets in the country. In 2018 Zonda merged with Hanley Wood creating the residential home-building industry's most comprehensive source of data and insights. We are a national platform with a geographic coverage which spans coast to coast. Recent acquisitions in the UK and Canada continue to propel Zonda's technology forward creating an industry standard of excellence across North America. Zonda will continue its position as the undisputed leading provider of data to the residential home-building industry and reshape the way new homes are built and sold. Inclusion & Equal Opportunity Employment Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.

Description: The Customer Success Manager is an integral part of our support team and is instrumental in not only maintaining strong relationships with our customers but also ensuring seamless customer service and operational processes. As the manager, you play a critical role in shaping the strategic direction of customer engagement, driving customer satisfaction, retention and growth while leading a high-performing team dedicated to excellence. You strive to enhance customer satisfaction, drive the team to utilize relevant technology, standard operating procedures and contribute to the overall success of our clients, ensuring that our customer service and order management processes not only meet, but exceed our customers' expectations. Because we strive to be the single most valued relationship with our customers, you will be highly appreciated and respected, as your work is imperative to our ongoing growth. You are extremely detail-oriented, people-focused, solution-minded, have excellent verbal and written communication skills with critical thinking abilities. PSA is the world's largest systems integrator cooperative made up of the most progressive security and audio-visual systems integrators in North America. Combined, PSA members boast over 400 branch locations, employ over 7,500 industry professionals and are responsible for over $4.5 billion annually in security, fire, life safety and pro-audio-visual installations. Our mission is to empower its owners to become the most successful systems integrators in the markets they serve. PSA brings this mission to life by partnering with industry-leading product and solution providers, delivering unparalleled education and training programs while offering a variety of distinctive services that can enhance any company's operations. Essential Duties and Responsibilities · Provide daily direction & communication, empowering Team to respond timely to Customers' needs · Lead and inspire the customer success team, fostering a culture of excellence, accountability, and continuous improvement · Oversee the customer success department ensuring: Daily workload to include, but not limited to: Cases, Backlog, Held Orders All aspects of customer relationships Exceptional service standards across all touchpoints are consistently executed Reinforcement of Best practices and SOPs in customer engagement to drive loyalty, retention and advocacy Brand Ambassador of our SAFE (Speed, Accuracy, Follow-through, Every time) approach to exceptional service Regular 1:1 and team meetings are conducted Team members have appropriate training and other resources to perform their jobs effectively · Provide continual evaluation of processes & procedures and makes suggestions to continuously improve methods, efficiency, and service to both internal and external customers · Conduct Daily/Weekly QA calibrations to ensure SOP compliance · Uphold the company's brand and core values in a professional manner · Recruit, train, coach and mentor customer success team members, setting clear performance standards and fostering professional growth o Provides a seamless and quality New Employee onboarding experience · Promote a collaborative environment that encourages innovation and use of best practices · Monitor and report on key performance indicators (KPIs) related to customer satisfaction, service efficiency, and team performance · Actively seek customer feedback regarding the order process and customer service experience · Act as department point of escalation and collaborate cross-functional for swift resolutions · Analyze customer interactions & transactions, identifying areas of improvement in customer journey · Other duties as assigned. Employees are required to follow all job-related directives and perform other tasks as requested by their supervisor. Experience Requirements · Bachelor's degree in a related field · Minimum of 7 years of experience in customer success, service, or a related field, with at least 3 years in a leadership role · Proven track record of leading and scaling customer success teams to achieve measurable outcomes · Exceptional communication and interpersonal skills, capable of engaging and influencing at all levels of the organization · Experience in the electronic security industry is highly desirable · Familiarity with NetSuite ERP is highly desirable · Leadership experience in a high-growth or scaling environment · Excellent organizational and time management skills with the capacity to multitask in a fast-paced environment · Excellent at managing expectations and risks Travel · N/A Personal Characteristics Living PSA's core values: Passion - We are passionate about our work and have fun doing it! Integrity - We are honest and trustworthy Boldness - We are forward thinking and innovative Service - We live and breathe exceptional customer service · Ability to flex style to effectively partner/communicate in a professional manner with team members at all levels of the organization · Ability to perform under deadlines, prioritize, organize and plan workload effectively · Team Player and Influencer · Positive attitude and drive to reach the common goal Position Type/Expected Hours of Work Some flexibility in hours is allowed, but the employee must be available during the “core” work hours based on department needs. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Information This in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. The PSA Network elevates the industries we serve by providing owners and members exceptional education, networking, services, and connections with technology partners. Be the rising tide! Requirements:

RigUp is the source-to-pay solution built for energy. By combining purpose-built software with expert teams, we empower the world's leading energy companies and their suppliers to work better, together. Learn more about how RigUp is equipping everyone in the energy ecosystem to operate with greater speed and efficiency at rigup.com RigUp is hiring a Customer Success Manager responsible for leading our Capital Management implementations and ongoing client value delivery. As the key client point of contact, you will ensure our solution is set up to meet client needs and ensure a smooth implementation process for clients and their approved vendors. Our ideal candidate for this role will be a detail-oriented professional with a proven track record in project management, client relationship management, and excellent communication. This role will be exempt and will report to the Manager, Client Success. This is a full-time hybrid position and can be based in Austin, TX, Houston, TX, Midland, TX, or Denver, CO. Why Join us? Our Customer Success team at RigUp is on a mission to ensure all of our energy clients capture maximum value in using our innovative solutions. We are passionate about creating great experiences for our clients and vendors in our network. If you thrive in a dynamic environment, excel in delivering exceptional client experiences, and are passionate about solving problems and improving new processes, we want to hear from you! What you'll be doing: Leading implementation and client project execution Partner strategically with clients to assess their specific situations and needs. Map their current workflows, identify pain points, and implement solutions upon full rollout Develop and execute a client-specific project plan for the implementation of our Capital Management solution (including defining scope, objectives, timelines, and deliverables) Guide clients through the set-up process, including system configuration, user access, and platform training. Problem-solve alongside clients and Product/Engineering as needed In partnership with the RigUp Supply Chain team, develop a vendor onboarding strategy, including prioritization, communication cadence and templates, while updating Clients on progress or escalations Coordinate with the Vendor Operations team to ensure all vendors are fully onboarded onto the platform within required timeframes, ensuring adherence to compliance standards Collaborate with RigUp Product and Invoicing teams to establish account configurations and ensure successful vendor and client transactions. Ensure fast and thorough onboarding of new clients with close collaboration, while educating them on platform functionality and best practices to drive maximum value. Ensure no unnecessary delays in the implementation process, and continue to sell the customer on why implementing our solution is a high-value initiative Ongoing Client Account Management: Build and maintain strong relationships with existing and new users at Client to understand and champion their evolving needs. Serve as their primary point of contact throughout their lifecycle with RigUp Capital Management Create and align with clients on a Client Success Plan that will lead to client value, and identify areas for commercial opportunities and success with customers Monitor client usage of our solution and proactively identify areas for improvement (for clients, vendors, and RigUp) to maximize the value they are able to get from working with us Synthesize and champion client feedback internally. Partner with the product team to ensure customer feedback is reviewed and prioritized Maintain a high level of product proficiency and continually guide / train clients on new features, updates, and best practices to achieve their unique goals Cross-functional Partnership: Partner with Sales teams throughout the client lifecycle to ensure smooth renewals and proactively identify opportunities to upsell Partner with the leadership team to define client value, desired client outcomes, and the best in class approach to servicing our clients to ensure that our solutions not only meet but far exceed their expectations of value Experience and Education Requirements: 3-5 years experience and proven success in end-to-end project or client management that includes partnering with customers Proven ability to partner effectively with cross-functional teams and influence outcomes that lead to customer success Experience quickly learning new systems and tools and navigating them to understand root causes of issues or ways to make improvements Effective communication and relationship building skills Strong analytical and problem-solving skills, coupled with adaptability to address evolving client, vendor, and internal needs and unexpected challenges Exceptional organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and maintain attention to detail in a fast-paced environment A passion for delivering exceptional service and continuously seeking ways to enhance the client experience Undergraduate degree in Business, Operations, Engineering or a related field, or commensurate professional experience Additional experience preferred but not required: Experience working in the Oil & Gas industry or related energy fields Experience in account management with a proven track record of success Experience with data analysis and visualization Background in change management, helping customers navigate organizational change associated with the adoption of new software and processes Essential Job Functions: Regular, on-time attendance Ability to travel 25% of the time Ability to communicate effectively Ability to use office equipment such as a computer, copier and telephone Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel Occasionally remain in a stationary position, often standing or sitting for prolonged periods Constantly remaining in a stationary position, often standing or sitting for prolonged periods Ability to manipulate office equipment such as a computer, copier and telephone More than a job: Between now and 2050, global energy demand is forecasted to rise nearly 50%, which is a staggering number. With every step forward - AI, electrification, you name it - that bar may still get higher. RigUp is uniquely positioned to empower the biggest industry in the world to work smarter - and move faster - in the race to rise to this challenge. The world depends on it. We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of the workers and clients we serve. With mutual respect for each other, we continually collaborate to find the best solution. We support you with: For eligible roles: Flexible paid time off for full-time employees Medical, dental, and vision insurance Telehealth 401(k) with company matching contribution Flexible remote work support where applicable WFH Contribution Wellness allowance Calm App Learning opportunities Financial planning support Parental leave Employee Assistance Program Pet Insurance Opportunity to earn bonus, commission, and/or equity Onsite Gym RigUp is committed to providing an environment where all people feel belonging, mutual respect, and the freedom to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neurodiversity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We'd love to learn what you can add to our team. Who we are: What began as a workforce management platform for Oil & Gas has since grown to serve the biggest companies in energy across both workforce and vendor management, absorbing much of the supply chain complexity these energy companies face and making it easier, faster, and safer to get work done. To date, RigUp has raised over $750M in funding from Founders Fund, Andreessen Horowitz, Bedrock Capital, Brookfield, and Baillie Gifford, along with others, and will continue to use these investments for strategic growth. We'd love to share more through the interview process and look forward to learning more about your journey.

At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand 13 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK. Auror is connecting people and intelligence to reduce crime. We're using technology for good. In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team. We're also embracing the potential of AI to supercharge our impact-whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function. The Role As our Customer Success Lead, you'll be responsible for guiding both the team and our customers toward meaningful outcomes. This role centers on enabling Customer Success team members to excel through coaching, support, and clear direction while shaping how we deliver value across the customer journey. You'll partner closely with internal and external teams to understand priorities, translate customer needs into action, and ensure smooth execution of pilots, rollouts, and long-term engagement plans. As the primary escalation point, you'll help the team navigate challenges, maintain momentum, and reinforce high standards of customer experience. You'll also influence how our Customer Success team evolves by contributing to team development, fostering an inclusive culture, and driving improvements in our processes, tools, and metrics. Collaboration is essential. You'll work with stakeholders across Product, Sales, and Retail Partnerships to achieve goals. Success in this role requires leadership, strategic thinking, and the ability to bring structure and clarity while keeping the team aligned and doing their best work. Practically this will involve: Leading, coaching, and empowering the customer success team to be successful in their roles Assisting the team with designing and delivering engagement plans and business reviews for our customers Working with our key stakeholders to understand their priorities and how Auror can add value Taking ownership of pilot and rollout plans and ensuring we have the resources we need to deliver Partnering with Sales to understand the requirements of incoming customers Collaborating with other Customer Success Leads - ensuring we are thinking globally but acting locally in how we're supporting our customers Working with Product to ensure successful roll-outs by sharing customer requirements, requests, and feedback on new product builds Being the escalation point for the customer success team Fostering a positive, inclusive team culture and participating in team development, including hiring, onboarding, career development, and performance management Striving to ensure continuous scalable improvements to customer success metrics, customer satisfaction (NPS), and internal processes and tools You'll be reporting to Ruby Arden, VP, Customer Partnerships. As the VP of Customer at Auror, I lead the Account Management and Customer Success team in North America. With a career spanning SaaS scale-ups like Vend and Timely, I bring over a decade of experience building high-performing teams that drive customer impact and long-term growth. I combine commercial acumen with a strong customer lens - building trust, driving momentum, and helping teams execute with focus. You can connect with me on Linkedin . Requirements A solid understanding of customer success fundamentals and what contributes to a successful customer journey Excellent leadership skills with experience in hiring, coaching, and mentoring high performing teams Strong collaboration, time-management, influencing and prioritization skills Experience developing strategic engagement plans for enterprise customers Have good problem solving skills with a natural affinity with technology and people. You enjoy tackling challenges and coming up with structured and strategic solutions Excellent active listening and communication skills - whether it be in person, on the phone, on instant messaging apps, video calls, email, or when writing guides for people Being a team player who flourishes in a fast paced, highly collaborative environment We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page). Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best. Benefits What are the benefits like? Competitive salary range: Depending on level of experience of $115K - $135K (PL3) Employee share scheme: You'll own part of a company making a real difference! Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend. Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy. Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to $500 USD, for expert sessions every year. Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife. Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one. Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills. Team love: We have regular team lunches and social events where most (if not all) activities are during work hours. What are the next steps? If you're excited about our mission and you have the experience and a passion for this role, please hit “Apply”. If you're not sure that you tick all the boxes but feel you're close to what we're looking for, please apply anyway! We're proud that Auror is a place where everyone can learn and grow so we'd love to hear from you. You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror. Once you apply, you'll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we'll be able to help you from there.

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It's personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home. Learn more about us on our company page. Where we work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays . About your skills Strategic Mindset: Ability to think critically and creatively about long-term goals, analyze complex information, adapt strategies to changing conditions, and collaborate effectively to drive sustainable success and innovation. Project Management: Be a trusted advisor by providing superior project and time management abilities, with strong attention to detail, allowing for effective handling of multiple priorities. Communication & Collaboration: Exceptional verbal and written communication skills that foster clear interactions and effective teamwork with clients and colleagues. Resourcefulness: Ability to quickly adapt in a fast-paced environment while creatively finding solutions and contributing to sustainable processes that enhance a world-class global customer experience. About the Role As an Enterprise Customer Success Manager, you excel at partnering with valued customers post-sale to ensure their successful adoption of Udemy Business and help them achieve their goals. You build strong relationships with learning champions and executives, thrive on engaging with customers on-site, and prioritize collaboration across departments like Marketing, Product, and Sales. Driven by revenue, you take ownership of renewals and actively pursue upsell opportunities, sharing a commitment to exceed goals with the Sales team. Using a consultative mindset, you engage deeply with customers to help them plan learning strategies, deploy programs, and measure success, leveraging your creativity and experience to delight and engage our rapidly expanding customer base. What you'll be doing Proactively manage a portfolio of enterprise-level Udemy Business (UB) customers, prioritizing retention and expansion through tailored engagement strategies and individualized success plans. Serve as a subject matter expert on the UB Platform, guiding customers in their learning and development strategies to foster organizational growth and transformation. Grow and maintain trusted relationships at the executive level, positioning yourself as a valued advisor on learning and development strategy, and establish an Executive Business Review cadence. Collaborate with Sales to create account strategies focused on retention goals, upsell opportunities, and onboarding new customers, ensuring successful project management and continuous support. Design and launch internal promotion programs to increase awareness and drive engagement with UB within customer organizations. Establish a feedback loop with product management to relay customer requests, ensuring alignment of product development with customer needs and expectations. Work with the marketing team to identify case study opportunities and develop customers as advocates through media exposure. Develop and refine internal and customer-facing processes, programs, and resources to drive efficiency and enhance the effectiveness of the Customer Success team. What you'll have 5-8 years in B2B SaaS customer success, account management, consulting, or sales, specifically with enterprise-level accounts (>$150k ACV) and HR/L&D customers. Demonstrated ability to cultivate and maintain trusted relationships with clients to foster long-term partnerships. Proven capability to identify, negotiate, and successfully close complex deals that align with customer needs. Experience in formulating and implementing strategies to enhance the adoption and utilization of technology solutions. Fundamental understanding of customer integration concepts, including Single Sign-On, APIs, and feature customization. Posting Date: December 31st, 2025 Application Window: We anticipate the application window will be open until January 19th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity. Hiring Compensation Range $106,000 - $133,000 USD Why work here? You'll grow here. Learning is part of the job. You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You'll have the space and tools to experiment, apply, and get better at using AI in practical ways. You'll own your work. We trust people to lead, make decisions, and follow through. You don't need to wait for permission or layers of approval to have an impact. You'll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You'll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You've got the experience, why not use it to help others gain theirs? Bring your curiosity. We'll bring the platform and the support. Let's LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice.

Head of Customer Success Location: Austin, Texas or Denver, Colorado Esper was founded in 2018 with the mission to empower dynamic and responsive policymaking in government. Esper's goal is to align existing data, stakeholders and public policy goals to streamline the policymaking process at all levels of Government. We imagine a world where policymaking is driven by data and insights from all stakeholders, and we are transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration. Esper is building the foundation of our Customer Success team and looking for an experienced Head of Customer Success to serve as a long-term partner to our customers. Job Description: Esper is looking for an experienced Head of Customer Success to serve as a long-term partner to our customers. The customer journey doesn't stop at launch. Our goal is durable adoption, measurable outcomes, and partnerships that grow over time. This is a hands-on individual contributor role for the first 6 months, with the opportunity to build and scale the Customer Success team as Esper grows. As Head of Customer Success, you'll lead Esper's next-stage CS evolution: moving from effective generalist motions to a specialized, scalable organization with clear ownership, consistent customer experiences, and predictable retention outcomes. You'll be accountable for our retention and renewal performance, strengthen adoption and customer health, and build the operating system (people, process, and tooling) that supports growth. You'll thrive here if you're resourceful, decisive, highly organized, and comfortable operating in a fast-moving startup environment with a strong bias for execution and continuous feedback. As a bonus, we'd love it if you have a strong interest in policy making and Government! We believe policy shapes our daily lives more than most realize, and central to the role is helping us build software for transforming how policy is created through better data and transparency. What you'll do: - Become an “Espert” and trusted advisor by building a deep understanding of Esper's product, our customers, and their goals- Lead and scale Esper's Customer Success function, including specialization, role clarity, and operating rhythms- Own renewals end-to-end across our U.S. customer base, including renewal strategy, pricing/terms, negotiation, and close- Drive adoption and outcomes post-launch through onboarding reinforcement, enablement, success plans, and ongoing check-ins- Build strong relationships with government employees at multiple levels of seniority through regular meetings, proactive outreach, and in-person engagement-Identify and lead expansion opportunities (upsell/cross-sell) in partnership with the Professional Services, Sales, and Executive teams- Establish and iterate CS playbooks (onboarding reinforcement, stakeholder changes, at-risk recovery, renewal prep, customer advocacy motion, EBRs/QBRs)- Improve customer customer-facing collateral (help center articles, user guides, in-product comms, release comms)- Manage customer support coverage and ensure issues are prioritized, communicated, and resolved with urgency- Serve as the internal voice of the customer, partnering cross-functionally with Product and Engineering to translate feedback into improvements- Report on customer health, adoption, renewal status, and key risks/opportunities for leadership Success in this role looks like- Renewals are predictable and strong: accurate forecasting, proactive risk management, and consistently high retention (>95%)- CS roles are specialized with crisp handoffs; customers experience “one Esper” despite internal specialization- Measurable increases in adoption and time-to-value across the customer base- Trusted customer champions and referenceable accounts- Repeatable CS processes, playbooks, and a foundation that can scale What we're looking for: - 6+ years in Customer Success or Account Management with at least 2 years managing/leading programs through scale and specialization - Track record of owning retention outcomes and leading complex renewals with senior stakeholders- Strong analytical and operational chops, can build process and run it- Excellent written and verbal communication (recaps, success plans, exec updates) - Comfort working cross-functionally with Product/Engineering on feedback and fixes- Bias for action and focus on customer outcomes- Team player with a “whatever it takes” mentality- Bonus: public sector or govtech experience- Ability to travel domestically (up to 30%) depending on business need Perks and Benefits: - Being a part of an innovative and collaborative team that will both support and challenge you- Significant opportunity for growth and ownership and to shape Esper for the long-term- Competitive salary and equity at a growing early-stage company- Paid holidays & unlimited PTO- Medical, dental, and vision insurance- Generous parental & sick leave- 401(k) retirement plan with employer match- Short/Long term disability & life insurance- Flexible spending account (FSA)- Work anniversary equity grants- Monthly stipend to offset remote work expenses- Office equipment allowance- Paid Time Off to participate in volunteer/community events Annual Salary: $140,000-$160,000 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Introduction Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there's no such thing as a “perfect" candidate - we're all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don't meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. The Opportunity As Enterprise Customer Success Manager, you will be responsible for understanding customer objectives and helping to align internal stakeholders around the desired business outcomes for a defined portfolio of enterprise accounts. You will leverage your customer-facing skills and technical expertise to help customers successfully engage with all our product offerings. You will focus on developing champions in the organizations we work with to ensure maximum adoption and use of solutions purchased as well as identify different areas where our platform can solve customer business challenges. Internally, you will work with the broader pursuit team to develop holistic account strategies that lead to usage expansion and help maintain high CSAT and NPS scores. It is imperative that in talking to our biggest customers you understand all factors in play. Key Responsibilities · Build strong relationships with key customer stakeholders to help guide us through their organization and introduce us to different teams · Generate leads for the sales team to pursue · Evaluate organizational inefficiencies to help clients define appropriate business outcomes to be achieved · Learn the product platform well enough to help users with on the fly inquires and to understand all that is possible · Develop relationships with the internal sales teams to ensure everyone is working towards the same goal and to decrease task overlap · Understand customer needs well enough to identify use cases that might not be achieving value in the product and executing a plan to increase ROI · Facilitate training (by self-service, virtual mods or dedicated training team) for new teams as needed to ensure users are active in the platform · Conduct meetings to help customers understand the positive business outcomes they are achieving using the software · Understand customer expectations and service agreement terms of each contract and ensure the work is completed and delivered to the customer on or before the deadline · Ensure any customer inquiries are answered promptly and help identify the best person internally to get involved and escalate when necessary · Meet with customers onsite as required to develop positive and beneficial business relationships · Ensure creation of internal tickets when unable to resolve product issues · Ensure that all customer conversations are recorded using internal tools and that all internal employees that touch the account are aware of pertinent information · Engage with onboarding team, project managers, and any other team providing service to the client to ensure client expectations are being met Technical Skills / Competencies · Learn the Omni-channel platform and how it is used in each market where Poppulo maintains a presence · Salesforce and Sales loft Education & Experience · 3+ years' experience in customer success, strategic account management or sales experience in a technology B2B sales environment. Experience commensurate with the size and complexity of assigned customer(s) · Direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, consultancy, project management or account management functions · B.S./B.A. preferred; equivalent experience in lieu of degree accepted Compensation Annual base salary: $90,000-$105,000 plus variable plus variable USD Annual. The base salary range represents the low and high end of the Company's contemplated salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate's qualifications, skills, competencies, and geographic location. The salary is one component of Company's total compensation package for employees. Other rewards and benefits include variable compensation, short-term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few! Why Join Us? · An excellent workplace culture. · Competitive salary with performance-related bonuses. · Comprehensive medical insurance. · Flexible working hours. · Educational assistance programs. · In-house soft skills training. Who We Are Named a Great Place to Work for seven consecutive years (2015-2021), Poppulo is one of Ireland's fastest-growing technology companies. Our innovative communication software meets the needs of internal communicators in leading enterprises worldwide. Trusted by over 400 blue-chip and FTSE 100 organizations, including Boston Scientific, Telefonica, Rolls-Royce, Nestlé, Experian, and Johnson Controls, we help organizations inform, engage, and inspire their employees. Join a company where our values-High Standards as Standard, Together We're Better, Adapt to Succeed, Honesty Throughout, Be the Example, Don't Just Work… Learn, and GET IT DONE-are at the heart of everything we do. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.

Onboarding Manager, MM Team Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value. Your main responsibilities will include: Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly Delivering advanced training sessions for admins, managers, across multiple departments or locations Supporting integration and technical setup needs in collaboration with internal teams Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals Identifying and addressing risks early to ensure a successful go-live and long-term retention Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration Continuously improving onboarding processes for scalability, efficiency, and client satisfaction Which qualifications you'll need: Fluent English (spoken and written) - MUST 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST Experience working with mid-market or enterprise clients Strong project management skills, with the ability to manage complex timelines and multiple stakeholders Experience with integrations and technical product setup - advantage Exceptional communication, training, and presentation skills Highly organized, detail-oriented, and proactive in managing onboarding projects A team player who thrives in a fast-paced and dynamic environment Growth mindset, resilience, and high motivation to help customers succeed Be energetic, happy and positive - MUST A team player! Challenge seeker! A self learner and independent! Good under pressure and in a fast paced environment! Hungry to conquer the market! Work hard, but also play hard! We love fun! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days 401K Salary range: 80K-95K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Customer Success Manager, Power & Renewables At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow. We will be seeking a highly driven Customer Success Manager to join our Sales team in Austin, Houston, or Denver. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector. Enverus is the right company at the right time. Performance Objectives * Execute annual sales goals and meet targets for account growth on a monthly/quarterly/annual basis * Team with Technical Advisors to effectively present a value proposition to capitalize on new upgrade and upsell opportunities * Team with Customer Education Managers to identify opportunities for increased ROI within your account base. * Provide quarterly, semi-annual, and annual forecasts within an acceptable accuracy rate * Deliver client feedback to marketing and development teams to build more effective products and services. Competitive Candidate Profile * Must have at least 5 recent years of experience managing energy vertical accounts with Power & Renewables experience a plus * Experience working with complex contract renewals is required. * Be able to upsell various clients as well as resolve customer issues. * We are looking for a team player, that can be autonomous when required. * The intangibles include being driven by results, high goal orientation, working with urgency. In other words, you MUST have a strong motor! * Proven experience managing a customer life cycle/sales process. * Experience in the Power & Renewables space is preferred. * Must know the outside sales process as well as internal account management/retention with the ability to demonstrate expertise in an enterprise sales process (CLC markers, discovery, value proposition, buying process, decision-makers, risk mitigation, retention, and closing). * Demonstrated experience forecasting new business on a monthly, quarterly, and semi-annual basis. Enverus offers comprehensive benefits to our employees to include: * Medical * Dental * Vision * Income Protection (disability, life/AD&D, critical illness, accident) * Employee Assistance Program (EAP) * Healthcare Spending Account (HSA), Commuter * Lifestyle & Wellbeing Program * Pet Insurance This role is eligible for: Commission Salary Range: 75,000 - 90,000 base salary/ 70,000 - 90,000 commission USD

Sweep is hiring a Customer Success Manager, based in Denver, Colorado, to work on our enterprise climate program software. Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. Ok, sounds promising. What will I be doing? As part of the Success team, you will help our customers along their climate journey using our SaaS tool - you will provide ongoing support to our clients building relationships, implementing new programs that will increase our business' revenue potentials and minimize churn rates. You will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with the other teams to ensure customer questions and concerns are addressed in a timely manner. To be more specific, this includes: 1. Enable successful customer journeys 🔍 Accompany customers during the Onboarding on the tool and be the primary point of contact throughout the customer lifetime Build strong, long-term relationships with customers by staying in constant communication Support customers in the deployment and adoption of Sweep, having a strong focus on efficiently resolving issues with solutions tailored to their needs Develop and implement onboarding, adoption, and retention plans for customers Be responsible for preparing renewals & upsells by identifying customer needs in close collaboration with the implementation and Sales team 2. Ensure Sweep delivers value to our customers 🌱 Educate customers and connect them with resources needed to achieve product use success such as our online training content, webinars, help content Constantly improve Conduct regular check-ins with customers and customer success reports to review progress and identify potential areas for improvement. Be sure that customer issues are resolved proactively and their goals are met. Escalate and resolve conflicts arising from negative customer experiences and/or other areas of concern as needed and proactively evade dissatisfaction Work closely together with the Implementation and Sales teams to create a seamless experience for our customers Optimize the ratio between time spent on Onboarding and implementation services, driving customer autonomy and reduce the time to value for our customers Work with the marketing team to develop customer advocacy programs that leverage customer success stories and testimonials. 3.Be data driven 📣 Analyze customer data to identify usage trends and patterns and develop strategies to improve customer satisfaction and retention. Proactively identify areas for improvement in our customer support processes and Intercom platform usage to reduce our response time and make sure customer receive timely and effective support. Identify and promote product updates relevant to a customer's needs, industry, usage patterns to ensure optimal use of our solution and its adoption by our customers Constantly monitor and improve key metrics like NPS and CSAT That sounds just right for me. What do I need to bring? Glad you asked. This is who we're looking for: Qualifications 🏆 3+ years of experience in customer success, account management, business development or a related field. Excellent communication and interpersonal skills. Strong problem-solving skills and ability to connect the dots Knowledge of CRM tools and customer success platforms, Intercom is a plus Experience working in a SaaS company ideally in the B2B Enterprise space is a plus Experience and understanding of the ESG/Sustainability industry Ability to develop and execute account plans for complex organizations Ability to lead intricate negotiations Qualities 🧠 You are strong in building relationships with customers and work across teams You are quick on your feet, but when it comes down to it you value quality over quantity You are open to constructive feedback You are enthusiastic, self motivated and autonomous You have Exceptional ability to communicate and foster positive business relationships You care about our mission to create a better future for all of us Copy that. And what's in it for me? You will be joining an exciting young business that has the humble ambition to change the world. With a proven track record in starting companies, we're planning to hit the ground running and have an impact fast. Joining this journey right at the beginning allows you to really help shape our path. Our hybrid work model, with hiring focussed around our head offices in Paris, London and Montpellier, allows us to balance our personal and professional lives while staying connected and engaged with colleagues and clients. We're big believers in creating successful businesses that are good for everyone, including society and the planet. That's why we have a B Corporation status. We think this will be the ride of our lives. And maybe yours, too.

About OguryOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform. Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. About The Role Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions. In this role, you'll act as the linchpin across client relationships and campaign execution-working hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success. No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholders-making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged. This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week. Our office time is focused on collaboration, connection, and cross-functional problem-solving-bringing together talented, curious people to do great work, together.Why you will love this role Make a real impact - You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets Work with great people - Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment Own your day-to-day - Every day brings variety and autonomy-no micromanagement, just the trust and tools to deliver results What you will be doing Build strong partnerships - Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner Own campaign execution - Manage the full lifecycle of a campaign-from setup and activation to performance reporting and post-campaign analysis Lead your agency patch - Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues Stay informed - Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job Provide strategic counsel - Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives-backed by insights and a consultative approach Identify growth opportunities - Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue Deliver high-impact service - Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value Represent Ogury externally - Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space Collaborate cross-functionally - Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience Manage and mitigate risk - Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions Leverage insights - Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign. What you will bring to Ogury Client-facing experience within the digital advertising industry Hands-on experience in mobile and programmatic advertising is required Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment-even under tight deadlines A mindset of ownership and accountability-you take initiative and follow through A strong analytical approach with the ability to translate data into valuable insights and compelling narratives Creative problem-solving skills and a passion for continuous improvement Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite Excellent communication and presentation skills-you're confident, clear, and engaging A natural ability to build trust and credibility with both external clients and internal stakeholders-you're the expert, and it shows Highly organized with exceptional attention to detail-you keep projects moving and nothing falls through the cracks A growth mindset and drive to succeed-you're motivated to take ownership of your agency patch and make it thrive Applications will close on October 15, 2025. How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Flexibility in working hours and location- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources- And more We thank you in advance for your interest in Ogury!#LI-HP1 #LI-Hybrid Our CommitmentAt Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates.

Propelus simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem. As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce. As a Customer Success Manager (CSM) for Immuware, you will own the strategic relationships for our enterprise occupational health and compliance accounts. You are responsible for ensuring that healthcare systems and complex organizations maximize the value of Immuware. Your goal is to drive long-term retention and growth by aligning our technology with the customer's clinical and compliance needs. Reporting to the Customer Success Team Manager, you will serve as the primary advisor to executive stakeholders, ensuring our platform becomes an essential part of their daily operations. What You'll Do Strategic Relationship Management: Build deep partnerships with C-level and clinical stakeholders. You will act as a consultant to ensure Immuware supports their specific organizational health and compliance goals. Commercial Growth & Retention: Identify opportunities for account expansion, upselling, and cross-selling. You will partner with Sales to create growth plans that increase Net Revenue Retention (NRR). Success Planning & Health Monitoring: Develop customized success plans and monitor health indicators like product adoption and ROI. You will proactively intervene at the first sign of churn risk or declining usage. Cross-Functional Advocacy: Act as the "Voice of the Customer" for the Immuware product team. You will translate client feedback into actionable insights to help shape our product roadmap. Issue Resolution & Risk Mitigation: Manage complex customer challenges by coordinating with Support and Engineering. You will lead the strategy to resolve high-stakes issues while maintaining high satisfaction levels. Product Expertise: Become an expert in the Immuware platform and the broader occupational health landscape, educating customers on best practices and new feature releases. What You'll Bring 3+ years in Customer Success or Account Management, specifically managing large, complex enterprise accounts (Experience in Healthcare SaaS or Compliance Technology is a major plus). Proven ability to influence and align C-level executives and senior organizational leaders. A track record of driving revenue through renewals and expansion opportunities. Exceptional negotiation and presentation skills, with the ability to explain complex technical or compliance concepts simply. Proficiency with CRM platforms (Hubspot) and Customer Success tools (Gainsight, ChurnZero, or similar). Bachelor's degree or equivalent practical experience. Benefits and Perks for Propelus employees include but are not limited to: Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie Award Winner in the 2025 Stevie Awards For Great Employers. Professional development allowance to help you grow in the ways that mean the most to you. Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent. Check us out for yourself at our careers page or our Propelus culture Instagram accounts. For US Employees: 401K with company matching, as well as financial planning education and resources. Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you-whether it's a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. For LATAM Employees: Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate. We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply. Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. RSM, a leading provider of audit, tax, and consulting services, is seeking a Microsoft D365 CE Manager with proven project management skills and experience managing complex technology projects, including an enterprise-wide implementation of Microsoft Dynamics CE to support the firm's growth strategies and business processes. This position is responsible for understanding the business needs and leading the development and execution of comprehensive plans to deploy technology solutions. RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC, BC, CE, and Commerce, as well as Power Platform, Microsoft 365, Data & AI and Azure solutions. RSM's Dynamics consultants are empowered through our long standing, close relationship with Microsoft, the use of our proven RVM methodology (purpose built for Dynamics 365), a wide range of industry IP and accelerators as well as additional Microsoft-centric tools to help customers stay competitive in a constantly changing environment. Our Dynamics teams also benefit from a wealth of expertise around them within RSM that enhances the value we provide customers, whether that be from our Microsoft MVPs. Industry experts, Tax specialists or Managed Technology and Application services teams. Key Responsibilities: Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle. Establishing Cost Benefit Analysis through required phases of the project. Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues. Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets. During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals. Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology. Responsible for managing all aspects of CE implementations. Basic Qualifications: Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE Proven leader with the ability to assemble, lead, and motivate high performing teams. Proven business facing skills. Solid understanding of financial analysis and planning Ability to multi-task and keep multiple responsibilities moving forward simultaneously. Strong understanding of technology, ability to learn new technologies and applying them. Proven experience in influencing, leading teams and driving change. Preferred Qualifications: Superior verbal and written communication skills Strong stakeholder management skills Strong critical thinking and problem-solving skills. Intermediate to advanced Microsoft Office skills Proficient with MS Project or related tool PMP certification desired At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $107,000 - $214,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide. Job Description As a Customer Engagement Manager, you will be responsible for developing a customer engagement strategy centered around free-to-play games to drive customer acquisition, retention and loyalty. You will develop and implement a free-to-play games strategy using data, insights, creativity and commercial understanding to drive customer loyalty. Our free-to-play offering is a blank canvas waiting for you to leave your mark. You will bring your creative thinking skills while balancing activating this strategy practically through proven CRM expertise, collaboration across various departments, and owning this channel for the US market. Your work in this role will be key to deploy a free-to-play game worthy of our customer's loyalty to increase customer retention and drive acquisition of new users. The salary range for this position is between $95,000 to $130,000 annually. Qualifications Proven experience in CRM, product marketing, commercial or analytics roles. Experience developing customer marketing programs and exceptional customer journeys with a strong focus on customer acquisition. Ability to analyze data, distill complex data into clear recommendations and translate insights into actionable strategies. Strong understanding of customer segmentation, value modelling and ROI-based decision making. Passion for games such as social, fantasy, casino, peer-to-peer combined with a customer-centric mindset. Technical fluency of platform integrations is beneficial. Experience managing small teams and collaborating across groups in a large organization. Strong organizational skills and ability to work autonomously. Additional Information Developing the overarching free-to-play strategy using data and insights. Advocating for and implementing a promotional plan. Analyzing performance, player behavior, and campaign results to inform the strategy. Working across teams, including product and development teams, to enhance free-to-play offering. Using commercial acumen to work with providers to negotiate for and enhance overall offering. Working with the larger CRM team to plan and execute cross-sell campaigns of those customers from free-to-play platform to sports betting and/or casino. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23