Customer success manager jobs in Austin, TX - 670 jobs

At Frontier Energy, we're more than just engineers and professionals-we're a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future. We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference. Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that's shaping the future of energy while leaving a positive impact on the world. The Market Engagement People Manager is responsible for overseeing the day-to-day operations of the group, ensuring efficient workflows, and optimizing processes to meet business and program goals. This role involves managing 10 to 15 direct reports, monitoring teams' utilization, and working closely with program managers to align resources and skills to program needs. The Market Engagement People Manager's job duties and responsibilities are as follows: Supports Frontier's operations by leading and guiding teams to develop tailored client solutions, managing and optimizing resource allocation across teams and functions, fostering strong client relationships, ensuring project scopes and budgets are met, and encouraging continuous improvement and professional growth through effective communication and strategic leadership. Work alongside Frontier Energy's program staff to understand the scope of programs, oversee resources, and schedule, and deployment activities. Interface with team members at least weekly and provide regular updates to Program leaders and senior leadership regarding progress, roadblocks, and resolutions. Guide resources to operate as a team to serve multiple internal programs demands while maintaining customer satisfaction across multiple clients. Review labor detail reports, compare to project plans and provide feedback to staff accordingly. Meet at least weekly with direct reports. Resource programs from across the organization, participate in hiring activities (job descriptions, candidate evaluation), and identify ways to solve resourcing problems Create and maintain a medium depth project plan in Deltek Vantagepoint Required Skills Manage cross-disciplinary teams to achieve program objectives. Leadership and people management Professional, trustworthy and accountable for own actions. Reliable, dependable contributor, regular and on-time attendance to meetings. Exceptional communication and organizational skills. Respectful, welcoming of others, exemplify teamwork. Problem solver and adaptable, able to take effective and appropriate action when needed. Able to perform work efficiently, effectively and on time. Collaborative, able to work with others to achieve a goal, build relationships, resolve conflict, and provide feedback. Able to navigate conflict and find a resolution to disagreement. Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Proficient in Microsoft Office and Deltek Vantagepoint. Ability to manage multiple projects and priorities in a fast-paced environment. Preferred Skills Description Experience in the energy efficiency, environmental or sustainability sectors. Proven track record of improving operational efficiency and managing large teams.

Role: Analytics Engagement Manager, Manufacturing Full Time We are seeking an accomplished analytics leader to guide the strategic evolution of our enterprise manufacturing analytics function. In this role, you will define and operationalize the end-to-end analytics vision-driving data-informed decisions across product performance, operational efficiency, customer experience, and growth initiatives. You will lead a high-performing team of Product Analysts and Data/BI Engineers, elevating analytical maturity while building scalable solutions that unlock measurable impact across the business. You will collaborate closely with leaders across Product, Engineering, Operations, Marketing, and Design, bringing structured problem solving, data storytelling, and deep domain understanding to every engagement. This role is ideal for someone who thrives at the intersection of modern analytics, data science techniques, and enterprise manufacturing processes-equally skilled at shaping strategy, architecting analytical solutions, and enabling BI-driven decision making across the organization. Key Responsibilities: • Set the Analytics Vision: Define and execute the enterprise analytics strategy, ensuring alignment with organizational objectives and driving measurable business outcomes. • Lead and Mentor: Guide a team of Product Analysts and Data/BI Engineers, strengthening analytical rigor, solution craftsmanship, and professional growth. • Partner and Advise: Collaborate with business stakeholders to uncover requirements, shape problem statements, and recommend best-in-class data and technology solutions. • Translate to Action: Convert business needs into structured analytical workstreams, ensuring clarity of scope, prioritization, and delivery. • Influence Through Insight: Leverage data storytelling, behavioral analytics, and cross-functional collaboration to embed a data-driven mindset across Product, Marketing, Engineering, and Design. • Orchestrate Solution Delivery: Oversee the full lifecycle of data-driven solutions-from research and ideation to design, development, testing, and deployment-ensuring scalability and adoption. • Measure What Matters: Establish, monitor, and evolve KPIs for product and operational initiatives, presenting insights that guide decisions at both operational and executive levels. • Advance Analytical Innovation: Develop new analytical frameworks, statistical techniques, and predictive models to deepen understanding of product performance and customer journeys Qualifications · Bachelor's degree in engineering: Data Science, Computer Science, Statistics, Business Analytics, or related field; Master's degree preferred but not required · 10+ years' of experience with 6+ years' professional experience working in analytics' space, working with a manufacturing client or adjacent consumer industries like Retail/ Energy · 3+ years of people leadership or informal mentorship of analytical teams · Strong analytics focus on product, growth, project management · Extensive knowledge of the manufacturing space including different sub-domains will be preferred · Sound knowledge of applied statistics, experimental design, data science techniques · Good SQL knowledge and experience, authoring queries working with variety of data platforms, and business intelligence systems / visualization tools (e.g., PowerBI/ Tableau) · Experience with cloud-based technologies like Azure and Databricks · Excellent communication skills, including the ability to clearly and effectively communicate and present analysis findings to stakeholders at all levels. Must be adept at translating analysis into cohesive, concise insights · Close attention to detail and a commitment to accuracy · Strong organizational skills and the ability to effectively prioritize in a deadline-driven atmosphere · Creativity and strong critical thinking skills.

Quest Software has a two-pronged mission: helping organizations manage and secure their Microsoft environments and leverage their data effectively. First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for cybersecurity resilience, risk management, disaster recovery, and migration. This helps global organizations pursue digital transformation in the cloud while still safeguarding their on-premise Active Directory investments. Second, Quest is dedicated to helping customers unlock value from all their data through AI and data solutions. Their goal is to de-risk AI adoption and maximize data return on investment by offering integrated capabilities across the data management lifecycle, including metadata management, data operations, and infrastructure solutions. This empowers data and IT leadership to accelerate their data and AI initiatives. Role Summary The Customer Success Organization focuses on our most strategic customers. As a Strategic Customer Success Manager at Quest, you'll play a pivotal role in ensuring these customers realize maximum value from their investments through comprehensive adoption and value engagements. The CSM will manage a portfolio of accounts and lead engagement throughout the customer lifecycle-from deployment and adoption through value realization and renewal-ensuring satisfaction and long-term success. You'll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from Quest solutions. You'll also surface Customer Success Qualified Leads (CSQLs) and coordinate with Account Management for follow-up. CSMs support renewal contracting processes and are expected to stay informed on Quest's evolving product portfolio, demonstrating the ability to quickly learn and communicate the value of new offerings. Above all, this role is accountable for retention-sustaining business growth and profitability by maximizing value, driving usage and adoption, supporting services, and reducing churn. This position is an in-office-based role located in The Domain area of Austin. Responsibilities -Owns the customer relationship of a global or large-scale strategic account and actively manages the stakeholder relationship at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions -Develops and nurtures relationships and adjusts value and adoption messaging according to the levels and interests of customer stakeholders -Coaches peers on strategic approaches, provides mentorship for Enterprise CSMs to help them grow their knowledge, and offer a premium customer experience -Identifies and creates solutions to address Customer Success needs, improve effectiveness and efficiency, and deliver to or exceed key customer metrics. -Develops and maintains strategic Success Plans that align with value milestones and customer-defined business outcomes. -Partners with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction, engagement, and adoption of Quest technologies. -Monitors customer analytics and KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution. -Facilitates Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and growth opportunities. -Delivers an outstanding customer experience to support our brand promise of delivering superior outcomes and to support and identify cross-sell and upsell of services and products. -Actively monitors customer engagement signals and sentiment; logs risks and opportunities in CRM and triggers internal playbooks where applicable. -Supports collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment. -Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Quest are engaged for quick resolution. -Works within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience. Qualifications -Minimum of 6 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption. -Minimum of 6 years of experience in customer management within platform management and security solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. -Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions -Ability to manage executive relationships and discussions (VP/CxO) -Skilled in bringing in an SAE/AE/ISR to see through upsell opportunities, whilst maintaining executive overlay and ensuring a positive customer experience -Strong knowledge of Customer Success best practices, with experience in defining processes and providing enablement programs to promote adoption in CS and across the company -Excellent organizational skills and ability to establish milestones and keep success plans on task. -Adept at handling internal and external escalations. -Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers. -Experience in leading, adopting, and driving change internally or externally. -Experience in identifying, translating, and prioritizing customer issues and needs into business or solution requirements. -Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans. -An understanding of how organizations measure value realization and drive revenue. Experience in recurring revenue sales models and renewal processes is an advantage. What Will Make You Stand Out -Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS. -Previous Customer Success experience in a company with B2B Software. -Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company Overview Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies - including 90% of the Fortune 500 - trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Why Quest At Quest, your work makes an impact. You'll help organizations get AI-ready while building your career with a global team of innovators. We offer: Competitive pay, annual bonuses, and top-performer recognition. Comprehensive health, family, and retirement benefits. Flexible work options, generous PTO, and wellness programs. Professional growth through learning platforms, mentorship, and leadership programs. Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council. Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages. Come join us. For more information, visit us on the web at Quest Careers Innovate.Collaborate.Grow Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************.

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Enterprise Customer Success Manager (ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers' senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses. This is a hybrid position available to individuals residing in the Austin,TX metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Austin,TX metro areas. #LI-Hybrid What you can expect to do in this role: Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement. Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators. Partner cross-departmentally to advocate and act as the voice of the customer internally. Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals. Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions. Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success. Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value. Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf. Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics What we are looking for: 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required) 1+ years of experience with Apple products in a professional setting (Preferred) Fluent in Spanish languages (Preferred) Ability to communicate effectively with both technical and nontechnical stakeholders (Required) Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred) Experience working with executive stakeholders (Preferred) Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross-functional teams Strong attention to detail and ability to speak to value and ROI Ability to multi-task and prioritize duties Ability to engage with and establish trust and rapport with all levels of customers and employees How we help you reach your best potential: Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America's Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf We set achievable targets, help each other out, and share best practices across the team. You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range$49,385-$144,840 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at *******************

Your Impact The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences. What You'll Do Business Planning: Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans Strategic Initiatives: Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation. Business Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction. Data Analysis: Analyzes data and metrics to develop enablement strategies and Customer Success playbooks. Tailored Enablement: Ensures enablement initiatives are closely tailored to the specific needs and goals of the Customer Success / Sales team. Contributes to the ongoing growth and improvement of the organization. Onboarding: Oversees the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed, including developing materials to foster that growth and delivering training as required. Change Management: Leads change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies and continuously measures and adjust said initiatives. Communication Strategies: Develops and implements communication strategies to articulate the benefits and rationale behind enablement transformations for adult learners across the affected business units New Product Introduction: Supports new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success & Sales organization. Trusted Advisor: Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams. Who You Are 8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology. Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies. Demonstrated ability to identify, design and deliver effective customer success/sales training programs. Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments. Even Better If You Have… Strong understanding of customer success/sales processes, methodologies and best practices. Excellent written and verbal communications, and presentation skills. Strong Salesforce, MEDDPICC and PlanHat experience Ability to analyze data and derive actionable insights. Strong organizational and project management skills. Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company NYC Pay Range$100,000-$125,000 USDAbout DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

RigUp is the source-to-pay solution built for energy. By combining purpose-built software with expert teams, we empower the world's leading energy companies and their suppliers to work better, together. Learn more about how RigUp is equipping everyone in the energy ecosystem to operate with greater speed and efficiency at rigup.com RigUp is hiring a Client Program Manager responsible for leading our Capital Management implementations and ongoing client value delivery. As the key client point of contact, you will ensure our solution is set up to meet client needs and ensure a smooth implementation process for clients and their approved vendors. Our ideal candidate for this role will be a detail-oriented professional with a proven track record in project management, client relationship management, and excellent communication. This role will be exempt and will report to the General Manager, Vendor Management. This is a full-time hybrid position and can be based in Austin, TX or Midland, TX. Why Join us? Our Customer Success team at RigUp is on a mission to ensure all of our energy clients capture maximum value in using our innovative solutions. We are passionate about creating great experiences for our clients and vendors in our network. If you thrive in a dynamic environment, excel in delivering exceptional client experiences, and are passionate about solving problems and improving new processes, we want to hear from you! What you'll be doing: Leading implementation and client project execution Partner strategically with clients to assess their specific situations and needs. Map their current workflows, identify pain points, and implement solutions upon full rollout Develop and execute a client-specific project plan for the implementation of our Capital Management solution (including defining scope, objectives, timelines, and deliverables) Guide clients through the set-up process, including system configuration, user access, and platform training. Problem-solve alongside clients and Product/Engineering as needed In partnership with the RigUp Supply Chain team, develop a vendor onboarding strategy, including prioritization, communication cadence and templates, while updating Clients on progress or escalations Coordinate with the Vendor Operations team to ensure all vendors are fully onboarded onto the platform within required timeframes, ensuring adherence to compliance standards Collaborate with RigUp Product and Invoicing teams to establish account configurations and ensure successful vendor and client transactions. Ensure fast and thorough onboarding of new clients with close collaboration, while educating them on platform functionality and best practices to drive maximum value. Ensure no unnecessary delays in the implementation process, and continue to sell the customer on why implementing our solution is a high-value initiative Ongoing Client Account Management: Build and maintain strong relationships with existing and new users at Client to understand and champion their evolving needs. Serve as their primary point of contact throughout their lifecycle with RigUp Capital Management Create and align with clients on a Client Success Plan that will lead to client value, and identify areas for commercial opportunities and success with customers Monitor client usage of our solution and proactively identify areas for improvement (for clients, vendors, and RigUp) to maximize the value they are able to get from working with us Synthesize and champion client feedback internally. Partner with the product team to ensure customer feedback is reviewed and prioritized Maintain a high level of product proficiency and continually guide / train clients on new features, updates, and best practices to achieve their unique goals Cross-functional Partnership: Partner with Sales teams throughout the client lifecycle to ensure smooth renewals and proactively identify opportunities to upsell Partner with the leadership team to define client value, desired client outcomes, and the best in class approach to servicing our clients to ensure that our solutions not only meet but far exceed their expectations of value Experience and Education Requirements: 3-5 years experience and proven success in end-to-end project or client management that includes partnering with customers Proven ability to partner effectively with cross-functional teams and influence outcomes that lead to customer success Experience quickly learning new systems and tools and navigating them to understand root causes of issues or ways to make improvements Effective communication and relationship building skills Strong analytical and problem-solving skills, coupled with adaptability to address evolving client, vendor, and internal needs and unexpected challenges Exceptional organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and maintain attention to detail in a fast-paced environment A passion for delivering exceptional service and continuously seeking ways to enhance the client experience Undergraduate degree in Business, Operations, Engineering or a related field, or commensurate professional experience Additional experience preferred but not required: Experience working in the Oil & Gas industry or related energy fields Experience in account management with a proven track record of success Experience with data analysis and visualization Background in change management, helping customers navigate organizational change associated with the adoption of new software and processes Essential Job Functions: Regular, on-time attendance Ability to travel 25% of the time Ability to communicate effectively Ability to use office equipment such as a computer, copier and telephone Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel Occasionally remain in a stationary position, often standing or sitting for prolonged periods Constantly remaining in a stationary position, often standing or sitting for prolonged periods Ability to manipulate office equipment such as a computer, copier and telephone More than a job: Between now and 2050, global energy demand is forecasted to rise nearly 50%, which is a staggering number. With every step forward - AI, electrification, you name it - that bar may still get higher. RigUp is uniquely positioned to empower the biggest industry in the world to work smarter - and move faster - in the race to rise to this challenge. The world depends on it. We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of the workers and clients we serve. With mutual respect for each other, we continually collaborate to find the best solution. We support you with: For eligible roles: Flexible paid time off for full-time employees Medical, dental, and vision insurance Telehealth 401(k) with company matching contribution Flexible remote work support where applicable WFH Contribution Wellness allowance Calm App Learning opportunities Financial planning support Parental leave Employee Assistance Program Pet Insurance Opportunity to earn bonus, commission, and/or equity Onsite Gym RigUp is committed to providing an environment where all people feel belonging, mutual respect, and the freedom to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neurodiversity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We'd love to learn what you can add to our team. Who we are: What began as a workforce management platform for Oil & Gas has since grown to serve the biggest companies in energy across both workforce and vendor management, absorbing much of the supply chain complexity these energy companies face and making it easier, faster, and safer to get work done. To date, RigUp has raised over $750M in funding from Founders Fund, Andreessen Horowitz, Bedrock Capital, Brookfield, and Baillie Gifford, along with others, and will continue to use these investments for strategic growth. We'd love to share more through the interview process and look forward to learning more about your journey.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

Onboarding Manager, MM Team Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value. Your main responsibilities will include: Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly Delivering advanced training sessions for admins, managers, across multiple departments or locations Supporting integration and technical setup needs in collaboration with internal teams Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals Identifying and addressing risks early to ensure a successful go-live and long-term retention Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration Continuously improving onboarding processes for scalability, efficiency, and client satisfaction Which qualifications you'll need: Fluent English (spoken and written) - MUST 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST Experience working with mid-market or enterprise clients Strong project management skills, with the ability to manage complex timelines and multiple stakeholders Experience with integrations and technical product setup - advantage Exceptional communication, training, and presentation skills Highly organized, detail-oriented, and proactive in managing onboarding projects A team player who thrives in a fast-paced and dynamic environment Growth mindset, resilience, and high motivation to help customers succeed Be energetic, happy and positive - MUST A team player! Challenge seeker! A self learner and independent! Good under pressure and in a fast paced environment! Hungry to conquer the market! Work hard, but also play hard! We love fun! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days 401K Salary range: 80K-95K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Quest Software has a two-pronged mission: helping organizations manage and secure their Microsoft environments and leverage their data effectively. First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for cybersecurity resilience, risk management, disaster recovery, and migration. This helps global organizations pursue digital transformation in the cloud while still safeguarding their on-premise Active Directory investments. Second, Quest is dedicated to helping customers unlock value from all their data through AI and data solutions. Their goal is to de-risk AI adoption and maximize data return on investment by offering integrated capabilities across the data management lifecycle, including metadata management, data operations, and infrastructure solutions. This empowers data and IT leadership to accelerate their data and AI initiatives. Role Summary The Customer Success Organization focuses on our most strategic customers. As a Strategic Customer Success Manager at Quest, you'll play a pivotal role in ensuring these customers realize maximum value from their investments through comprehensive adoption and value engagements. The CSM will manage a portfolio of accounts and lead engagement throughout the customer lifecycle-from deployment and adoption through value realization and renewal-ensuring satisfaction and long-term success. You'll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from Quest solutions. You'll also surface Customer Success Qualified Leads (CSQLs) and coordinate with Account Management for follow-up. CSMs support renewal contracting processes and are expected to stay informed on Quest's evolving product portfolio, demonstrating the ability to quickly learn and communicate the value of new offerings. Above all, this role is accountable for retention-sustaining business growth and profitability by maximizing value, driving usage and adoption, supporting services, and reducing churn. This position is an in-office-based role located in The Domain area of Austin. Responsibilities -Owns the customer relationship of a global or large-scale strategic account and actively manages the stakeholder relationship at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions -Develops and nurtures relationships and adjusts value and adoption messaging according to the levels and interests of customer stakeholders -Coaches peers on strategic approaches, provides mentorship for Enterprise CSMs to help them grow their knowledge, and offer a premium customer experience -Identifies and creates solutions to address Customer Success needs, improve effectiveness and efficiency, and deliver to or exceed key customer metrics. -Develops and maintains strategic Success Plans that align with value milestones and customer-defined business outcomes. -Partners with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction, engagement, and adoption of Quest technologies. -Monitors customer analytics and KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution. -Facilitates Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and growth opportunities. -Delivers an outstanding customer experience to support our brand promise of delivering superior outcomes and to support and identify cross-sell and upsell of services and products. -Actively monitors customer engagement signals and sentiment; logs risks and opportunities in CRM and triggers internal playbooks where applicable. -Supports collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment. -Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Quest are engaged for quick resolution. -Works within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience. Qualifications -Minimum of 6 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption. -Minimum of 6 years of experience in customer management within platform management and security solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. -Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions -Ability to manage executive relationships and discussions (VP/CxO) -Skilled in bringing in an SAE/AE/ISR to see through upsell opportunities, whilst maintaining executive overlay and ensuring a positive customer experience -Strong knowledge of Customer Success best practices, with experience in defining processes and providing enablement programs to promote adoption in CS and across the company -Excellent organizational skills and ability to establish milestones and keep success plans on task. -Adept at handling internal and external escalations. -Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers. -Experience in leading, adopting, and driving change internally or externally. -Experience in identifying, translating, and prioritizing customer issues and needs into business or solution requirements. -Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans. -An understanding of how organizations measure value realization and drive revenue. Experience in recurring revenue sales models and renewal processes is an advantage. What Will Make You Stand Out -Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS. -Previous Customer Success experience in a company with B2B Software. -Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company Overview Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies - including 90% of the Fortune 500 - trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Why Quest At Quest, your work makes an impact. You'll help organizations get AI-ready while building your career with a global team of innovators. We offer: Competitive pay, annual bonuses, and top-performer recognition. Comprehensive health, family, and retirement benefits. Flexible work options, generous PTO, and wellness programs. Professional growth through learning platforms, mentorship, and leadership programs. Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council. Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages. Come join us. For more information, visit us on the web at Quest Careers Innovate.Collaborate.Grow Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************. Not ready to apply? Connect with us for general consideration.

Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology? Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills? Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow? If so, we'd love to hear from you! About us Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-funnel marketing measurement, empowering all teams to make smarter decisions Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability-combining full-funnel measurement, forecasting, and optimization. With Fospha, every team moves faster and grows smarter. Trusted by over 200 leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $2.5 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin - and we're on the lookout for ambitious grads and soon-to-be grads to jump in and help us build the world's most powerful marketing measurement solution. Ready to make your mark? Let's go! 🚀 The Graduate Opportunity in our Centre of Excellence The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Success, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on four key principles: Hands-on Exposure to Customers: Working directly with brands in Customer Success provides practical experience and deep product knowledge essential for future progression within the business. Cross-Functional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the business-many on a daily basis. Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management. Career Development: High performers have clear opportunities to quickly advance their careers at Fospha-whether progressing within Customer Success toward strategic and/or management roles or moving into other departments that align with their skills and interests. The Role: Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers. Key responsibilities: Support and learn from Customer Success team on matters specific to Fospha customers Own and project manage customer onboarding, ensuring quality for our customers Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support Forecast and track key account metrics, identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities Track customer health scores, creating mitigation plans for at risk customers to ensure renewal Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals Build and manage key customer stakeholder relationships Continually strive to provide the best customer service possible and exceed expectations In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub! What are we looking for? We hire for potential - you don't need a technical degree or marketing background. We're looking for: Curious, proactive individuals who are keen to learn and grow Excellent verbal and written communication skills Strong relationship-building ability, both internally and externally Analytical mindset, comfortable interpreting data and creating insights - proficiency in Excel! Organised and able to manage multiple priorities simultaneously Passionate about customer success and solving problems for customers Interest in emerging technologies and excited by the potential and opportunity AI brings Our Values and Principles You will be able to demonstrate examples of our core principles: Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact Grow: We are proactive, curious and unafraid of failure Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems Candour with caring: We deliver candid feedback with kindness and receive it with gratitude Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful! What can we offer you? Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC Be exposed to the right mix of challenges and learning and development opportunities through Red Team Opportunities to travel to our HQ in London, White City Competitive salary + OTE 25 days PTO including 11 federal public holidays Your birthday off! Daily office snacks and treats! 401k The Process 20-minute screening call with a member of the Talent Team 48hr take home data task Virtual Assessment Centre 2x final interviews with SLT in Fospha Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!

ActivTrak is seeking a Customer Success Manager (CSM) to manage our high-value customer portfolio. In this role, you'll build strong customer relationships, drive successful outcomes, and ensure satisfaction and retention through 1:1 customer success methodologies. This position is ideal for professionals who excel in fast-paced environments and have experience efficiently managing mid-market or enterprise books of business. Key Responsibilities Technical Excellence: Develop deep product knowledge to map features to business outcomes and communicate roadmap insights Apply industry expertise to address customer challenges and position solutions against competitive offerings Analyze product usage data to identify patterns, calculate ROI, and quantify multiple value streams Manage technical integration understanding and basic troubleshooting Create and maintain detailed customer-facing documentation and resources Revenue Growth & Business Development: Create commercial solutions tailored to evolving customer needs Develop and implement effective renewal strategies Build multi-threaded CxO relationships to penetrate accounts strategically and develop new use cases over time Collaborate with sales on handoffs and growth opportunities Customer Engagement & Management: Implement scalable customer success workflows and operational excellence Develop custom training programs and measure their effectiveness Monitor customer health metrics to identify and mitigate risks Conduct strategic business reviews and success planning sessions Advocate for customers by providing product feedback to internal teams Leadership & Communication: Build trust with key stakeholders through executive-level interactions Communicate clearly and concisely in both written and verbal formats Demonstrate critical thinking and develop creative solutions Guide customers through organizational change and address resistance Make autonomous decisions while knowing when to escalate appropriately Requirements 3+ years of experience in Customer Success or related roles with mid-market or enterprise customers Proven ability to manage numerous accounts using CS tools and methodologies Track record of driving retention, upsells, and renewals within a scalable model Strong data analysis skills to optimize account performance Excellent cross-functional collaboration abilities Experience with conflict resolution and crisis management Exceptional presentation skills and data storytelling abilities Strong time management and prioritization skills Benefits Work Environment Competitive compensation and benefits Position is remote within the U.S. Minimal travel required This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you! ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Description About the Role As the Customer Success Operations Manager, you will be the architect of how our post-sales motions (onboarding, adoption, renewal, expansion) scale and operate with precision. You will design and maintain the processes, data, tools, and governance that allow our Customer Success team to focus on driving outcomes, not firefighting workflows. You'll partner across Sales, CS, Systems, and Analytics to define end-to-end lifecycle stages, handoffs, health metrics, and operational rhythm. Location - Hybrid in Austin, TX (In the office 3-4 days per week Monday, Tuesday, & Thursday) What You'll Be Doing Design, document, and maintain global Customer Success operational processes: onboarding, adoption, renewal, expansion, and churn prevention Define handoff frameworks between Sales → CS; ensure each motion has clearly defined stage criteria, ownership, and SLA Partner with Sales Ops leads to embed processes into Salesforce and the broader Sales tech stack; collaborate with Systems to enable the workflow Work with Analytics CoE and CS leadership to define, track, and report on key success metrics: e.g., Net Dollar Retention (NDR), Gross Retention Rate (GRR), Expansion ARR, Time-to-Value (TTV), Health Score adoption Evaluate tooling and data flows for Customer Success (CS platform, Salesforce, usage/health tools); drive improvements, integrations, and reporting enhancements Provide enablement, training, and documentation for CS operations: playbooks, handbooks, shared resources that scale globally Identify operational bottlenecks, data quality issues, and friction points in CS workflows; propose and execute continuous improvement initiatives Serve as a cross-functional liaison between CS, Sales, Systems, Analytics, and Product to drive strategic initiatives (e.g., adoption programs, risk-flag workflows, renewal/upsell campaigns) Other duties as needed About You 3+ years in Customer Success Operations, Customer Success business process, or equivalent in a SaaS environment. Preferably covering renewal/expansion and/or CS tooling. Strong process design and operational execution skills: you've taken ambiguous customer-lifecycle challenges and built scalable processes around them. Comfortable with data, dashboards, health scoring, and metrics - you can partner with analytics teams to translate outcome into actionable insights. Experience working with SaaS tools/platforms used in CS operations (e.g., Gainsight, Totango/Catalyst, Planhat or similar), and deep comfortability with Salesforce CRM handoff and lifecycle workflows. Excellent communication and cross-functional collaboration skills - you'll work across Sales, product, and systems teams globally. Problem-solver mindset and drive for operational excellence: you anticipate what's broken before it breaks and put preventive systems in place. Bonus: experience in a global organization (Americas + EMEA) with process standardization across region-segments About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-TR1 #LI-Hybrid #BI-Hybrid

Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user activation and maximize feature engagement. There is nothing more powerful than engaging users with a feature when it's actually relevant; something that cannot be done with a static UI that never changes. With a solution as versatile as ours, our Customer Success Managers are a critical component in helping show our customers how to tailor the product capabilities to their needs. You'll be the main point of contact for our customers from a product perspective, ensuring they get value from the product. You will own product education & strategy, account reviews, webinars, and general product-based correspondence with our customers, in order to build strong relationships that extend through the lifecycle of the customer. The Roles of CSM at Userpilot Developing strong, positive relationships with customers, acting as their primary point of contact for all things product. Being a customer advocate (Mediate between customer requests and company vision, while being sure to voice their needs to the internal team) Understanding the customer's business, goals, metrics, and challenges to provide personalized assistance. Continuously monitor customer usage and behavior to identify any issues or areas where customers may need support. Provide strategic consultation to customers on best practices to push for value. Updating Customers (communicate with customers about changes and modifications to the product) Conducting regular account reviews and building success plans with the customer You will own renewals and retention of revenue for your book of business Initiating collaborations for case studies Gathering and sharing customer feedback with product teams Investigate and escalate any technical issues a customer encounters. Minimum Requirements: At least 2 years in a Customer Success / Solutions Engineer / Account Management / Onboarding role in a B2B SaaS company You have experience managing a book of business; knowing how to segment, prioritize, and engage with your customers efficiently & effectively Have owned technical demos & understand how to demonstrate value Can identify customer pain & goals, by asking good discovery questions Have basic sales acumen (to aid a successful AE partnership - they own product expansion in your book) Bonus Requirements: Experience working with customer engagement/analytics products UI / UX expertise More expert technical acumen Fluency in additional languages Have a fundamental understanding of APIs / JavaScript etc

The Role As a Senior Customer Success Manager, you'll be the trusted partner for our clients-guiding them through onboarding, driving product adoption, and ensuring they achieve their goals with us. You'll work closely with cross-functional teams (Sales, Product, Support) to build strong relationships, solve challenges, and identify opportunities for growth. What You'll Do Build and maintain strong, long-term customer relationships. Lead onboarding and training to ensure smooth adoption of our product. Act as the main point of contact for customer questions, feedback, and success planning. Monitor customer health and proactively address risks of churn. Collaborate with internal teams to advocate for customer needs and influence product improvements. Identify upsell and cross-sell opportunities in partnership with Sales. Deliver regular check-ins, business reviews, and performance reports to customers.

The SailPoint Customer Success team is responsible for helping our customers get maximum value out of SailPoint products or services, resulting in the business receiving maximum lifetime value and loyalty from the customer. The Customer Success Manager is responsible for ensuring overall customer satisfaction and establishing strong, referenceable relationships. They develop and maintain long-term business partnerships between SailPoint and assigned customer accounts. In this capacity, the CSM will be customer advocates and trusted business advisors across multiple accounts, supporting customers in achieving success through the effective utilization of SailPoint's products and services. Additionally, the role involves facilitating successful contract renewals. Description: · Manage the business relationship between SailPoint and assigned customer accounts, responsible for overall success and satisfaction · Provide coaching and guidance to customers on the use of SailPoint solutions for identity management, compliance, role management, and access request management. · Develop insights into the challenges faced by customer organizations and provide recommendations based on an in-depth understanding of how SailPoint solves those problems. Proactively share best practices. · Monitor accounts for changes in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could influence the client's ongoing use and/or satisfaction with SailPoint's products and services · Provide strategic updates on customer's performance to SailPoint Senior Management. · Identify new opportunities for expanding SailPoint product/service usage to maximize customer success and SailPoint revenue growth · Ensure maintenance contract renewal. Meeting or exceed renewal and retention targets Requirements: · Bachelor's degree or equivalent work experience · Strong customer-facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor · Strong consulting skills. Ability to gather and analyze information and produce strategic insights into customer organizational and technical challenges · Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience · Ability to set and communicate expectations; skill in mediating and resolving problems · Must be highly organized and able to prioritize and process several tasks concurrently · Ability to build lasting relationships based on trust · Takes ownership of customer issues and drives to resolution · Proficiency with CRM software · Self-motivated, strong work ethic, creative, customer-centric personality with a genuine commitment to continuous professional development. Travel: · Estimated from 10% to 25% Location: Preference for candidates located in EST time zone for Eastern US accounts The anticipated salary range for this role is $95,000-$115,000 USD Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint's differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $75,300 - $107,600 - $139,900 Base salaries for employees based in other locations are competitive for the employee's home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Customer Success Manager, Power & Renewables At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow. We will be seeking a highly driven Customer Success Manager to join our Sales team in Austin, Houston, or Denver. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector. Enverus is the right company at the right time. Performance Objectives + Execute annual sales goals and meet targets for account growth on a monthly/quarterly/annual basis + Team with Technical Advisors to effectively present a value proposition to capitalize on new upgrade and upsell opportunities + Team with Customer Education Managers to identify opportunities for increased ROI within your account base. + Provide quarterly, semi-annual, and annual forecasts within an acceptable accuracy rate + Deliver client feedback to marketing and development teams to build more effective products and services. Competitive Candidate Profile + Must have at least 5 recent years of experience managing energy vertical accounts with Power & Renewables experience a plus + Experience working with complex contract renewals is required. + Be able to upsell various clients as well as resolve customer issues. + We are looking for a team player, that can be autonomous when required. + The intangibles include being driven by results, high goal orientation, working with urgency. In other words, you MUST have a strong motor! + Proven experience managing a customer life cycle/sales process. + Experience in the Power & Renewables space is preferred. + Must know the outside sales process as well as internal account management/retention with the ability to demonstrate expertise in an enterprise sales process (CLC markers, discovery, value proposition, buying process, decision-makers, risk mitigation, retention, and closing). + Demonstrated experience forecasting new business on a monthly, quarterly, and semi-annual basis. Enverus offers comprehensive benefits to our employees to include: + Medical + Dental + Vision + Income Protection (disability, life/AD&D, critical illness, accident) + Employee Assistance Program (EAP) + Healthcare Spending Account (HSA), Commuter + Lifestyle & Wellbeing Program + Pet Insurance Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law. The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO Own client renewals, retention, and net retention targets for your customers Be your customers' main point of contact and trusted advisor at Braze Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze Proactively analyze your customer product usage to identify opportunities and risks to account health Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity You will likely spend time onsite with customers and may travel [internationally] Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role. WHO YOU ARE You are passionate about customer success and find satisfaction in helping your customers achieve great things. You have a proven track record in customer success and are seeking to progress your career, with one of the industry's most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees. You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve You're excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly You're known for being a “team player.” We just can't emphasize this enough You build great relationships with colleagues and customers You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities You have excellent time management skills You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc) 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $83,700 and $100,000/year with an expected On Target Earnings (OTE) between $100,000 and $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

The future of AI - whether in training or evaluation, classical ML or agentic workflows - starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities - from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines - powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems - we'd love to talk. HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth. You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results. You Will: Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement Review, track, and improve operational performance with an obsession for continuous improvement Oversee onboarding and successful implementation for new customer projects Manage the long-term health of customers by identifying and preempting areas of risk or concern Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers Answer questions and address issues related to our platform, APIs, and data services Create an effective feedback loop between frontline operations, product teams, strategy, and customers Collaborate with stakeholders to improve processes for new and existing customers Ideally You'd Have: 4-9 years of total work experience, with experience in consulting or technical program management roles Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm A technical background (education or professional experience with CS, Economics, Statistics, Engineering) A proven track record in B2B client-facing roles and expanding client relationships Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers Excellent cross-functional collaboration skills Outstanding verbal and written communication abilities A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Strong analytical, planning, and process improvement capabilities Experience with SQL and/or other database languages Nice to Haves: Prior experience at an API-driven technology company and/or managing technical customers Experience with data annotation, labeling platforms, or ML operations Understanding of how training data impacts model performance About HumanSignal At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web-they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

We at the AmyMyersMD.com team are in the business of empowering people around the world to take back their health. We offer doctor-designed wellness programs that harness the power of diet and lifestyle changes to reverse chronic illnesses. We round out this offering with a comprehensive set of products and services, including nutritional supplements, wellness coaching, a meal planning tool, and e-resources. Job Description As our Customer Success Rockstar, you will be responsible for communicating and answering questions from customers and potential customers around the world. You must be able to communicate clearly and concisely and enjoy the fast-paced speed the internet provides! $14-15/hr plus metrics-based quarterly bonus plan, full-time Monday-Friday 8a-5p Do you love going the extra mile to make people happy? Are you passionate about health and wellness? Do you enjoy educating people about ways they can improve their health? If the answer to these questions is "Yes!"--we can't wait to hear more about you! You're the right fit for this role if you can: Delight and wow our customers by providing exceptional customer service on the phone, through email, and over live chat Be a subject matter expert on our supplement line and other health items available in our store Processes returns and refunds when necessary; Review daily receipts of online purchases Interact with our fulfillment center personnel to troubleshoot shipping and processing order issues Qualifications Ideal candidates: Experience with WordPress, Shopify, and/or other e-commerce management tools Experience with customer support software, such as Zendesk, Groove, Olark, or similar Are a critical thinker and proactive problem solver - you think through situations and are great at troubleshooting Are honest, open, and supportive - our team is like a family and we don't do drama Take immense pride in your work Excel in a fast-paced environment and are great at prioritizing Are a clear communicator and a straight shooter Are the most efficient worker, not the hardest worker Are results driven Have a passion for health, wellness and changing lives. Are a true go-getter who is an amazing troubleshooter and taskmaster extraordinaire Additional Information If this sounds like you, please submit your resume!