Customer success manager jobs in Bellevue, WA

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly

Your Next Opportunity: Serve as the primary point of contact for customers post-onboarding and beyond. Understand customers' business goals and how our product aligns with their needs. Develop success plans to track key deliverables and milestones relevant to each customer. Advocate for your customers, escalating critical business impacting issues in order to drive resolution. Conduct business reviews with key stakeholders to identify wins, areas of opportunities and to demonstrate value realization. Monitor customer health metrics and proactively reach out to drive engagement and adoption. Document feature requests, and user feedback for internal teams and to help influence the Product Roadmap. Collaborate cross-functionally across internal MoxiWorks teams (Support, Education, Sales, Marketing, Product, Finance, Engineering) Keep your customers informed about upcoming product feature releases. Project Management: ability to manage multiple concurrent initiatives across your book of business. Maintain accurate records in CRM and support systems (e.g., Salesforce, ChurnZero) Contribute CSM specific content including but not limited to templates, playbooks, FAQs, and internal documentation resources. Surface expansion opportunities for our Sales Team through relationship building, value demonstration and great discovery. Ability to take initiative and adapt as needed. Solution-oriented mindset with strong self-management and organizational skills. Monitor and identify usage trends to uncover renewal risks and to highlight opportunities to increase engagement and adoption. Occasional travel to customer locations or conferences is expected in this role. What Qualifies You: 3+ years of experience in a customer-facing role (Customer Success, Support, or Account Management), ideally in a tech/SaaS environment. Proven track record of managing enterprise or mid-market accounts with a focus on renewals, adoption and expansion. Experience working in a consultative capacity with clients, including running workshops, delivering presentations, and discussing goals and program outcomes with senior stakeholders Organized, analytical, and comfortable presenting and speaking to data-driven insights with senior stakeholders. Strong communication and relationship-building skills. Proactive mindset. Able to identify signals and initiate value-driven conversations quickly. Solutions-oriented with strong problem-solving skills. Comfortable working with technical products or APIs (no coding required, but ability to understand how it works). Experience using CSM tools like ChurnZero, Gong, MS Office, Salesforce. Passion for exceeding customer expectations and providing exceptional service. Familiarity with the Proptech space and with real estate generally. Bachelor's degree in Business, Computer Science, or a related field is a plus. Moxians Are Covered: All benefits are subject to review on an annual basis whereas we continuously assess our total reward proposition aligning with the needs of our people, our business and the market. Benefits are offered 1 st of the month. View full benefit program here - Sequoia Medical/Dental/Vision Paid Time Off Holiday Pay-11 days Breavement-3 days Get paid on your birthday STD/LTD-company paid Supplemental Life, Critical Illness, Accident Sequoia PerkSpot Employee Assistance Program Wellbeing Program Discounted Pet Insurance Office Lunch Employee Engagement Programs Note: benefits may vary by country and region we operate in. EEO Statement MoxiWorks is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. As part of the employment process, MoxiWorks conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. MoxiWorks is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks. For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.

At Amperity, we're an AI-first company helping the world's leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK'S Sporting Goods, to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work - from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It's not just a capability; it's part of our DNA. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk. The Role As a Customer Success Manager at Amperity, you will play a critical role in guiding our customers through the entire lifecycle of their engagement with us. A great customer success manager has a deep understanding of customer adoption and usage, and pushes the customer and the Amperity team towards activities that drive business value. You will work closely with cross-functional teams including Sales, Implementation, Product, and Engineering, ensuring that our clients not only achieve their goals but also derive long-term value from our platform. You'll be a strategic partner, collaborating with customers to define success, drive adoption, and manage ongoing customer relationships. Interesting Problems Customer Adoption of the Amperity Platform * Partner with customers to co-author and maintain iterative business value roadmaps based on the strategic direction defined by the customer, establishing clear milestones and mutual expectations * Proactively communicate progress and identify risks, being assertive in bringing the right partners, internal and external, to the table * Actively participate in the solutioning against customer use cases and goals Customer Health and Growth * Drive Monthly Business Reviews (MBRs) and Executive Business Reviews (EBRs), collaborating with your Account Executive and Services teams to execute * Collaborate with the BVS team (Business Value Services) to quantify Amperity's value as it relates to cost savings and revenue growth for the customer * Present new use cases and platform capabilities to customers that enhance their ability to execute on their business value roadmap Customer Advocacy and Relationship Building * Engage with late-stage prospects to set expectations and ensure a smooth transition to the post sales team * Provide input on the MVP milestones defined during the sales cycle * Build and maintain strong relationships with key customer stakeholders and ensure Amperity is multithreaded throughout your book of business * Celebrate value unlocks within customer accounts, including organizing internal roadshows, creating engaging videos, and delivering personalized notes to reinforce positive results * Connect customers to other customers for value-add conversations Collaboration and Internal Communication * Partner with Account Executives to uncover and advance expansion opportunities, including upsell, cross-sell, and new use cases, by aligning on customer goals and timing * Proactively flag competitive risks and market shifts to Account Executives and co-develop strategic plays to protect and grow account value * Surface key themes or concerns within the customer base (problems, solutions, ecosystem, adoption blockers) About You * 8 - 12+ years in an enterprise customer success, consulting, or digital transformation role. Strong preference for background in at least one of the following areas: * Data infrastructure or analytics * Consumer brands * Personalization, paid media, lifecycle marketing etc. * Proven track record of supporting large organizations, including Fortune 100 companies * Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals. * A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs. * Thrive in ambiguous environments, identify problems and drive clarity toward successful outcomes. * Exceptional presentation and storytelling skills and ability to explain complex concepts in an easily understood manner * Collaborative team player with a strong ability to drive alignment and work cross-functionally with internal teams. * Practitioner-level knowledge of martech tools, landscape and workflows Location Seattle, WA Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility Compensation Base Salary: $120,000-$160,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, and the level at which you join. We also consider internal equity, market conditions, and overall business needs. Cash Incentives: Cash incentives are also available. Stock Options: The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position. Benefits We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide. Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are seeking Customer Success Managers to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and services. This role combines relationship management, customer education and enablement, and problem-solving to drive customer satisfaction, retention, and growth. The ideal candidate will embody our core values by obsessing over customer transformation, acting with urgency, learning with passion, and leading with AI. Key Responsibilities Customer Relationship Management * Develop and maintain strong relationships with assigned customer accounts, serving as their trusted advisor and advocate within the organization. * Conduct regular check-ins, business reviews, and strategic planning sessions to understand evolving customer needs and objectives. * Obsess over customer transformation by deeply understanding their business goals and measuring success through their achievements. Onboarding and Implementation * Guide new customers through the onboarding process, ensuring smooth implementation and adoption of our solutions. * Create customized success plans and provide training to help customers realize value quickly and effectively. * Act with urgency to accelerate time-to-value and remove any barriers to customer success. Account Growth, Retention, and Expansion Strategy * Monitor customer health metrics and usage patterns to identify at-risk accounts and expansion opportunities. * Proactively address concerns, resolve issues, and work cross-functionally to prevent churn while identifying upsell and cross-sell opportunities. * Develop and execute strategic retention and expansion plans for assigned accounts, collaborating with sales teams to identify opportunities for account growth through additional product adoption, upgraded service tiers, or expanded usage. * Present business cases for renewals and expansions while maintaining focus on customer value realization and long-term partnership development. Product Expertise and AI-Driven Solutions * Maintain deep knowledge of our products and industry best practices to provide strategic guidance and recommendations. * Help customers optimize their use of our platform and achieve their business objectives. * Lead with AI by leveraging artificial intelligence tools and insights to enhance customer experiences, predict customer needs, and deliver personalized recommendations. Continuous Learning and Data Analysis * Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. * Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to improve customer outcomes continuously. Skills and Competencies * Exceptional interpersonal and relationship-building skills with a passion for customer transformation * Strategic thinking with attention to detail and ability to act with urgency * Ability to manage multiple accounts and priorities simultaneously while maintaining quality * Collaborative mindset with strong cross-functional communication * Results-oriented with a customer-first approach and commitment to continuous learning * Adaptability and resilience in a fast-paced, AI-driven environment * Comfort with leveraging AI tools and data-driven insights to enhance customer success Required Qualifications * Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience * 3-5+ years of experience in customer success, account management, or client-facing roles * Excellent communication and presentation skills, both written and verbal * Strong analytical and problem-solving abilities * Experience with CRM platforms and customer success tools * Proven track record of meeting retention and growth targets * Ability to travel 20-30% of the time for customer meetings. Preferred Qualifications * Experience in SaaS or technology industry * Experience in growth-stage start-ups * Project management certification or experience * Previous consultative selling or solution selling experience * Familiarity with data analysis tools and customer health scoring methodologies Compensation The base salary range for this position is $120,000 - $150,000 plus commission. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience.

Lyssn.io, Inc. (Lyssn) is the most advanced and established software platform using AI for the next generation of behavioral healthcare and human services training, assessment, automation and improvement. Working at Lyssn We founded Lyssn with a single conviction: Health and well-being is a basic human right, and people who are suffering should have access to the best quality treatments. Our vision is to design clinical, evidence-based technologies (validated through peer-reviewed studies) that maximize therapists, counselors, coaches, and caseworkers' ability to help their clients and patients at scale; and we offer a suite of technologies to enhance training, supervision, and quality assurance to do just that! Our company spans a diverse range of innovative areas including natural language processing, machine learning, psychotherapy research, clinical assessment and behavioral coding, project management, software development, UI design, community-based research, and small business development. Nearly all of our founders (Ph.D level psychologists and data scientists) are active in Lyssn's day-to-day business and you will be working with all of them in this role. Inclusion is our mission Our products train providers in acceptance and appreciation of cultural, socioeconomic, gender, religious, neuro and other core aspects of diversity. To create products that serve people from all walks of life, we need to include everyone. Therefore, we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for psychotherapy and human services, we welcome you to join the Lyssn team. Customer Success and Implementation Manager - Health and Human Services (HHS) - Full Time - Remote The Customer Success and Implementation Manager will be responsible for building relationships with state and regional child welfare agencies, with a specific focus on California, that use Lyssn for training and monitoring the use of evidence-based treatments in their organizations. Core success metrics for this position are: 1) customer retention, 2) growth in the value of each account, and 3) generating new customer activity by evangelizing Lyssn in the marketplace. Customer Success Functions Work closely with Lyssn staff to identify gaps or potential gaps when scaling current customer and account management processes Ensure that customer feedback and input is appropriately communicated and addressed, including by collaborating with the technical support and product teams on the product roadmap Liaise between customers and compliance, finance, development, and sales teams to ensure client success post-sale Manage, track, and document customer contract deliverables from implementation to ongoing sustainment in a responsive and adaptive manner Job Type / Schedule Full-time employee, 40 hours per week, remote. Lyssn, io, Inc. is based out of Seattle, WA. The majority of work can be conducted remotely through telecommuting. Travel to customer sites, conferences, and in-person Lyssn team meetings is required - approximately 6-10 times per year. Supervision This position is available under the direction of Emily Smith Goering, Senior Implementation and Customer Success Manager. All Lyssn employees may interact with this position at different time points via an online interactive platform. A non-disclosure agreement will be required in this position. Essential Functions Utilize Lyssn's implementation framework with state and county agencies and contracted service providers as they implement Lyssn in their organizations Orient and onboard new customers to Lyssn's products. Provide education on how Lyssn tools will be utilized to support and benefit their work Develop resources to support customers utilizing Lyssn Discuss and guide best practices for using Lyssn in complicated and dynamic implementation projects, specifically as it relates to evidence-based practices and FFPSA Gain expert knowledge of Lyssn's products and their value proposition in HHS Establish strong, open relationships with agency administrators, customer leadership, and project stakeholders Collaborate with internal sales team to ensure smooth handoffs from prospective to established customer Utilize internal project management and CRM tools to track customer deliverables and associated tasks, and document activities Manage multiple customer relationships and priorities. Think strategically about customer relationships with an eye towards retention and expansion Requirements 5+ years in Child Welfare or related fields including experience working in or with high-level state or local government agency administrators and/or as front line staff Experience in one or more of the following areas: Managing projects or implementations of new initiatives in social services settings Health and human services workforce training Implementation science, large scale EBP adoption, program evaluation, and fidelity monitoring processes Basic knowledge of FFPSA and its relevance to child welfare Tech-savvy with the ability to learn new technology and online tools quickly A strong understanding of the technical language used by Child Welfare professionals Enthusiasm for talking about how technology can solve problems for public sector customers Basic, high-level understanding of SACWIS/CCWIS systems Experience with and understanding of public sector customers Experience communicating effectively with diverse stakeholders, including customers and key process stakeholders Clear and polished communication skills Natural ability to collaborate and work with cross-functional teams Proven reliability and flexibility to work independently demonstrating a high degree of organizational skills and attention to detail Technically adept, self-motivated, and driven by results Desired Skills and Qualifications Strong preference given to candidates with experience in or working with California social service systems Prior customer success or SaaS experience Experience working with HubSpot (or similar CRM platform) Ability to travel within California up to 50% of the time Salary Range The target total compensation for this position is $90,000 to $130,000 depending on experience with 30% of that salary determined by retention and commissions. New Lyssn employees are granted stock options (subject to board approval). Benefits Insurance Medical (Regence Blue Cross) Dental (Delta Dental) Vision (VSP) Life/AD&D Long Term Disability Excepted Benefit Health Reimbursement Arrangement (EBHRA) or Health Saving Account (HSA) Employee assistance program 401(k) retirement plan Paid Leave: vacation, sick, holiday, bereavement, parental leave, jury duty Corporate matching charitable giving program Internet and Home Office Stipend Professional development Additional benefits may be discussed during the hiring process Lyssn is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fair employment practices regarding citizenship.

Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities Advise customers on solution features, configuration options, and system processes and procedures Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications Manage changes to requested solutions, including following the documented change request process for scope and billing management Onboard clients, including creating training material and conducting effective training calls and/or visits with clients Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise Provide proactive outreach at all stages of the customer lifecycle Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels Participate in customer support standby rotations when the regular support team is unavailable Assist, if requested, in the sales process, providing technical sales support Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions Skills you'll need Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management/delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus: previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools What you'll get Competitive wages ESPO (employee stock option program) Medical/dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities

Job DescriptionAdora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways. Backed by top-tier investors, we're at a pivotal moment of growth-and we're looking for a Customer Success Manager who can drive client satisfaction, retention, and growth through our innovative AI platform. Role Overview: We're seeking a customer-focused professional to join our team as a Customer Success Manager. In this role, you will serve as the primary point of contact for our clients, ensuring they maximize value from our AI-powered marketing platform while achieving their business objectives. You'll guide clients through onboarding, adoption, and expansion phases, combining deep product knowledge with strategic account management to drive long-term success and growth.What You'll Own: Manage a portfolio of client accounts, serving as their trusted advisor and primary point of contact Lead client onboarding processes, ensuring smooth implementation and adoption of our AI platform Conduct regular check-ins, business reviews, and success planning sessions with key stakeholders Identify expansion opportunities and collaborate with sales teams to drive account growth Monitor client health metrics, usage patterns, and satisfaction scores to proactively address concerns Troubleshoot client issues and coordinate with product and engineering teams for resolution Create and maintain customer success documentation, playbooks, and process improvements Advocate for client needs internally and provide product feedback to development teams Support contract renewals and work to minimize churn through proactive relationship management Who You Are: 5+ years of experience in customer success, account management, or client services roles ideally in startup environments Thrives in ambiguous, fast-changing environments where processes are still being defined Proven track record of managing client relationships and driving customer retention/expansion Experience with paid media platforms and advertising technology Strong understanding of SaaS business models and customer lifecycle management Excellent communication and presentation skills with ability to engage C-level executives Analytical mindset with experience using customer success platforms and data analysis tools Problem-solving abilities with a proactive approach to identifying and addressing client needs Experience working in fast-paced startup environments and managing multiple accounts simultaneously Strong organizational skills with attention to detail and process optimization Bachelor's degree in Business, Marketing, Communications, or related field preferred What We Offer: Competitive salary, stock, and benefits package A collaborative, inclusive, and dynamic work environment in a high-growth start-up Opportunities for professional growth and development Be first at a new, hot, growing company in a dynamic industry A chance to work on innovative projects in a cutting-edge field (Generative AI, etc.) Benefits include stock options and medical/dental/vision insurance.We are an equal opportunity employer and value diversity and inclusion at our company. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SecureW2 is a fast-growing provider of cloud-based network security solutions, helping organizations seamlessly deploy certificate-based authentication, PKI, and identity security. Our solutions enable enterprises, universities, and government organizations to eliminate passwords, strengthen security, and streamline network access. About the Role We are looking for a high-impact Customer Success Manager (CSM) who thrives in a growth-stage environment, where agility, adaptability, and a proactive approach are key to success. This is a strategic CSM role, responsible for driving implementation, adoption, renewals, and revenue expansion across a portfolio of SecureW2 customers. The ideal candidate is a technical, business-savvy, and revenue-oriented CSM who is comfortable wearing multiple hats, including acting as a trusted technical advisor, expansion advocate, and executive-level relationship manager. You'll own the entire customer journey, from technical onboarding and deployment to expansion and renewal, ensuring customers maximize value while identifying growth opportunities. Key Responsibilities Customer Ownership & Growth Own the full customer lifecycle, ensuring a smooth transition from technical onboarding to renewal and expansion. Drive revenue expansion by identifying and influencing upsell and cross-sell opportunities. Serve as a strategic partner to IT leaders, aligning our solutions to their evolving security needs. Proactively identify risk signals and take preemptive action to prevent churn. Growth-Stage Mindset, Technical and Commercial Acumen Thrive in an ambiguous, high-growth setting, balancing structure with the ability to build processes from scratch. Be resourceful and self-sufficient, leveraging cross-functional teams to solve customer challenges without relying solely on pre-defined playbooks. Become a technical power user in SecureW2's offerings Confidently present complex security concepts to both technical and non-technical audiences, from IT admins to the C-suite. Track customer health and expansion opportunities using an evolving CS tech stack (Salesforce, Monday, Outreach etc). Develop and refine customer playbooks to ensure faster adoption and greater lifetime value. Use data to drive decisions, tracking key renewal and expansion metrics to continuously improve customer engagement. Qualifications & Skills 4+ years of experience in Customer Success Management within cybersecurity, identity and access management (IAM), endpoint and network security, cloud security, IT and security operations, or related technology sectors. Experience in a high-growth company where agility, adaptability, and self-sufficiency are key. Revenue expansion mindset - experience identifying and driving upsell/cross-sell opportunities. Executive communication skills - ability to present to and influence CIOs, IT Directors, and Security Engineers. Technical aptitude - ability to quickly learn, explain, and apply network security and authentication concepts. Project management & organization - ability to manage multiple technical initiatives simultaneously. Strong problem-solving mindset - ability to think critically and act decisively in a dynamic environment. Extra Points For Experience in network security, identity management or PKI. Prior experience in an expansion-focused CSM role. Why Join SecureW2? Be part of a fast-growing, high-impact team shaping the future of network security. Work with cutting-edge identity security solutions that are disrupting the industry. A role with real influence-directly impact customer success, revenue growth, and product strategy. Competitive salary, bonus structure, and career development opportunities. If you're a technical, revenue-driven, and adaptable CSM who thrives in a high-growth environment, we'd love to hear from you!

Job Description Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals. Our customers are our greatest asset. Syndio partners with many of the world's most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes. Join us in our mission to help companies make smarter pay decisions they can trust! About the role Syndio licenses software to companies to help them find and fix pay equity issues and stay in compliance over time. We're looking for someone who brings a combination of customer service and account management skills to build lasting relationships with customers and guide them to success. You will own the relationship with your customers, with a focus on delighting the key decision makers for each account. This includes advising customers on a comprehensive workplace equity strategy, ensure ongoing compliance needs, and driving usage of our workplace equity tools. Why this job is exciting Guide your dedicated portfolio of customers to achieve their workplace equity goals while meeting and exceeding retention and growth targets. Be a trusted resource by communicating with customers about their ongoing workplace equity needs, product updates, customer sentiment, and industry topics. Work closely with our Implementation, Sales, Domain Expertise, and Product teams to support and delight customers at every point in the customer journey. Build customer relationships that lead to renewals, upsell opportunities, and references, and take pride in hitting revenue milestones that reflect your success. Identify and synthesize evolving customer needs, and collaborate with Product and Development teams to design and implement solutions in the product. Strategically manage your accounts with a focus on maximizing customer lifetime value and uncovering opportunities for expansion. Influence Syndio's overall customer service strategy as we grow to scale onboarding, communication, and ongoing engagement. Participate in comprehensive training to gain in-depth knowledge about the nuances of workplace equity, including statistics, analytics methods, and pay equity laws - equipping you to confidently connect our mission with measurable business outcomes. About you You have 5+ years of demonstrated experience in Customer Success and/or Sales/Account Management You have a demonstrated track record managing large enterprise Fortune 100 companies You have a proven ability to engage and multi-thread with C-Suite executives & SVP level You thrive in roles that combine customer relationship building with a strong focus on revenue retention and account growth. You are passionate about our mission to close pay gaps, create fairness in the workplace, and utilize data to drive that change. You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment. You are motivated by achieving and exceeding revenue retention goals, meeting quotas, and celebrating wins with your team and customers. You have a keen eye for uncovering expansion opportunities, negotiating renewals, and managing accounts with a strategic approach to revenue growth. You are deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs. You naturally seek out ways to deliver measurable value for customers and the business, aligning your work with clear revenue and retention targets. You are willing to ask questions and turn to others for support and expertise. You have stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite. You are comfortable selling the value of workplace fairness solutions and are comfortable supporting our Account Management team with renewals and upsells.. You bring empathy, calm, and confidence to help customers overcome challenges. You're proactive, always two steps ahead to deliver what customers need next. You are highly organized with excellent time management skills. You are eager to leverage AI tools responsibly to maximize your output and enhance customer success. You're excited to own and drive initiatives within Syndio that build your skills and interests and that directly contribute to both customer impact and company growth. You are located on the West Coast, able to work 9-5 PT hours, and authorized to work in the US for any employer without the need for visa support now or in the future. Why you'll love it here: 👥 Check out our Employee Experience page for more information on our Mission & Values, Work-Life Balance, Pay Transparency, Diversity, Culture, and Benefits. 💰 Competitive Compensation. For this role our base salary is targeted at $99,000-$120,000 per year plus 20% additional variable. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 🏆 Syndio Equity - So you can share in Syndio's success. 🏝 Flexible Vacation Policy - We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave. 🐣 Paid parental leave 🩺 Medical, Dental, Vision - Syndio pays 90% of employee premiums, and 50% for dependents. 🏥 Life Insurance & Disability - Syndio covers the full premium. 🏦 401(k) Plan - To help you save for your future. 📍 Remote-First in our specified talent-hub cities, allowing for opportunities to meet up and socialize! #LI-Remote Role progression Within 1 month, you'll have completed a comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey. You'll be ready to be an advocate for workplace equity and help customers achieve it. Within 3 months, you'll be fully ramped and supporting your own portfolio of customers. Within 6 months, you'll be growing a portfolio of customers, guiding the overall workplace equity strategy, playing an important role in customer renewal conversations, and influencing the product roadmap. Interview process Chat with a member of our Talent Team: 30 min phone call Meet the Hiring Manager: 30 min zoom interview Meet the Team: 3-4 video interviews with departmental and cross-functional team members Finalist: Mock EBR with CS Leaders - 60min At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us. Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

Magnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product analytics, and support systems, then surfacing intelligent insights and automation to drive expansion, retention, and customer delight. As a Customer RevOps Manager, you'll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify's machine-learning forecasting. You'll work closely with Customer Success, Engineering, and our ML team to confirm customers' internal systems (Salesforce, HubSpot, Gainsight, NetSuite, and others) are accurately configured, data pipelines are clean, and the foundation is in place for intelligent automation and predictive insights. This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.What You Will Do Lead Customer Onboarding: Drive discovery with customers' RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success. Align Revenue Operations: Translate RevOps use cases into implementation plans, aligning Magnify to each customer's revenue reporting logic, forecasting strategy, and segmentation rules. Configure & Troubleshoot Systems: Triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies. Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards to ensure accurate data flows and reporting. Refine Processes: Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams. Customer Advocacy: Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows. Who You Are RevOps-Fluent: Strong understanding of SaaS revenue operations-pipeline, ARR/TCV/ATV metrics, forecasting strategies, churn/expansion logic. Technically Savvy: Comfortable with SQL syntax, API concepts, and troubleshooting integrations; able to interpret queries and spot data issues. Customer-First Communicator: Professional presence with the ability to build trust and engage both leadership and technical stakeholders. Cross-Functional Operator: Skilled at aligning Sales, CS, Data Science, and Engineering toward shared outcomes. Growth-Minded: You learn quickly, embrace challenges, and thrive in a fast-paced startup environment. 4-6 years in RevOps, Technical Account Management, Customer Success Operations, or similar hybrid roles within SaaS or data-driven platforms. Strong RevOps background with direct forecasting and revenue-metrics experience. Hands-on experience administering or configuring systems such as Salesforce, HubSpot, NetSuite, or Gainsight. Ability to read and troubleshoot SQL queries (basic query writing a plus). Strong project-management skills to coordinate multiple stakeholders and meet milestones. Experience at an early-stage startup is a plus. Magnify.io is an Equal Opportunity Employer and welcomes applicants from all backgrounds.

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don't take our word for it-read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today's digital economy. Our industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product-we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica's culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica's mission, please visit: ************************* Job Description What You Will Do Serve as the primary point of contact for a portfolio of Acumatica customers, ensuring their success and satisfaction throughout the customer lifecycle. Drive adoption of Acumatica solutions, helping customers achieve their business goals and maximize ROI. Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and proactive account management. Conduct regular business reviews (QBRs/ABRs) to assess progress, identify opportunities, and align strategic objectives. Own and manage customer escalations, coordinating across departments to ensure timely and effective resolution. Provide guidance on product features, policies, and licensing questions. Act as a trusted advisor, sharing best practices and insights to help customers optimize their use of Acumatica. Contribute to Customer Success best practices and continuously improve processes to enhance customer experience. Qualifications Requirements 5+ years of SaaS or ERP experience, preferably in Customer Success, Account Management, Implementation, or Support roles. Located in the USA. Excellent oral and written communication skills with a frictionless, professional style. Ability to work efficiently and effectively in a remote/distributed environment. Strong listening and problem-solving skills; able to build consensus and de-escalate tense situations. Experience managing high-stakes accounts, subscription renewals, churn/contraction mitigation, and expansion. Passion for driving customer satisfaction and making sound business decisions. Quick learner who enjoys mastering new software, processes, and policies-and sharing that knowledge. Resourceful, self-directed, detail-oriented, and highly organized. Comfortable interacting with C-Level executives at mid-market and enterprise companies. Ability to prioritize effectively and manage diverse workloads in a dynamic, fast-paced environment. Team player committed to contributing to the overall success of the team. Additional Information Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. For this role, the salary range is $100,000-120,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Customer Success Manager (CSMs) to drive the success of our enterprise customers and OEM/Channel partners. You will own the full customer lifecycle-from onboarding and deployment to adoption, retention, and expansion-ensuring customers achieve measurable outcomes while building long-term, trusted relationships. About the Company: Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere - at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish. At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation. Responsibilities * Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. * Onboarding & Deployment: Drive seamless onboarding processes and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions. * Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products. * Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals. * Churn Mitigation: Proactively monitor and update account health, and develop tailored health improvement plans to ensure long-term retention and prevent churn. * Collaboration: Partner cross-functionally with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience. * Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth. * Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers. * Mentorship: Support and mentor junior CSMs, sharing best practices and driving process improvements. Qualifications * 8+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS environment * Proven experience managing enterprise accounts and OEM/Channel partners * Deep technical aptitude in data, storage, and cloud technologies * Strong understanding of SaaS metrics: NRR, churn, adoption, MRR, and ability to leverage data for actionable insights * Excellent communication, presentation, and relationship-building skills * Experience with CS/CRM tools (e.g., Planhat, Gainsight) * Strong project management and organizational skills; able to manage multiple priorities * Experience managing up to 50 accounts Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks. For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required. For more information on our Applicant and Employee Privacy Notice please click on the link below: **********************************************************************************************************************

As an Associate Customer Success Manager, you will manage a portfolio of customers while learning the ins and outs of customer success and account management at scale. You will be responsible for supporting customer retention, satisfaction, and engagement. This role is designed to help you grow and develop in your customer success career, with opportunities to expand your skills and take on greater responsibilities as you gain experience. This is a remote position; however, candidates must reside in the PST or MT time zone. The impact you'll have: Creation and delivery of renewal quotes, ensuring accuracy and alignment with customer agreements. Help track and manage renewal timelines under the guidance of senior team members. Build foundational relationships with your assigned accounts, learning to address customer needs and concerns. Proactively reach out to customers to ensure they are satisfied with the product and services. Help track and monitor customer health scores, learning to identify signs of at-risk accounts. Assist in responding to customer concerns and escalate issues when needed. Be an engaged partner in your Cross-Functional teams Identify cross-sell and upsell opportunities within your portfolio. Learn how to position additional features or services that could benefit the customer. Maintain and improve customer success processes, learning how to use automation tools and CRM systems to track customer interactions and improve efficiency. Relay customer feedback and concerns, helping ensure the customer voice is heard within the organization. Meet internal learning and development goals, improving your understanding of customer success practices, customer engagement strategies, and product knowledge. What you'll bring: 0-2 years of experience in customer success, account management, or a related field, preferably in a SaaS or subscription-based environment. Basic knowledge of CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., ChurnZero, Gainsight) is a plus, but not required. Strong communication and interpersonal skills, with a desire to learn how to engage and support customers. Highly organized, with the ability to manage a portfolio of accounts and prioritize tasks. Problem-solving mindset, with the ability to escalate issues when appropriate and ask questions to learn from more experienced team members. Eagerness to develop and grow in the customer success space, with a customer-first attitude and passion for helping clients succeed. Our Benefits & Perks: 🌍 Work From Anywhere - We embrace a remote-first culture, offering flexibility so you can work where you're most productive. 💰 401(k) Matching - We invest in your future. 🌴 Flexible Time Off - Work-life balance matters. Take the time you need to recharge and bring your best self to work. 👶 Paid Parental Leave - We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace. 🩺 Comprehensive Benefits - We offer medical, dental, and vision insurance plans for all employees. 💡 Values-Driven Culture - Our values aren't just words on a page-they shape how we work, make decisions, and support each other. 🤝 Pledge 1% - We're proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives. ❄️ Winter Shutdown - Enjoy a one-week shutdown in November and a two-week break in December to relax and recharge. 🏡 Childcare Support - Our dependent care program allows you to set aside pre-tax dollars to cover eligible expenses such as daycare, preschool, summer camps, before & after-school programs, and in-home care for children or dependents-helping you balance work and family with peace of mind. This position includes the pay range listed below plus bonus. U.S. Pay Range$50,000-$62,000 USD Please note that the compensation information is a good faith estimate, and is provided pursuant to Equal Pay Laws. SchoolStatus intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors, such as experience. Our team will provide more information about the total compensation package for this position during the interview process. What we do: SchoolStatus is more than just an EdTech company-we're reshaping the future of K-12 education. Our fast-growing teams are dedicated to transforming education through innovative communications, attendance management, and teacher development solutions for schools, districts, and families. We deeply value diversity and are dedicated to fostering an inclusive environment for all our employees. We believe that exceptional candidates bring unique perspectives and skills that enable us to best meet our mission of supporting student success. If you believe you have the potential and passion for a SchoolStatus role, we encourage you to apply-and join us to make a meaningful impact on the future of education!

Salary Range: $26.00 per Hour Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation) Join Our Mission to Support Families When They Need It Most Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes. As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We're looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you're ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you. About the Role As a Caregiver Success Manager, you'll be at the heart of our care delivery team-overseeing the scheduling, support and professional development of our in-home Caregivers. You'll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care. The ideal candidate for this role is someone with a people-first management style, excellent organization and time management skills, and a commitment to ensuring the highest care delivery standards. Job Duties Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction Communicate regularly with the Client Success Manager, client, client's family or representatives regarding scheduling updates Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers Provide training to Caregivers under the direction of the Director of Home Care Ensure Caregivers are compliant with their continued education/training programs Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool Travel within the greater Tacoma/ Greater Seattle area as needed or assigned Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week. Qualifications 2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred Valid Driver's License and vehicle insurance with clean DMV record required Current Certified Nursing Assistant or Home Care Aide Certification preferred Proficiency in using healthcare management software preferred Compensation & Benefits: Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees. Competitive compensation: $24.00 - $26.00 per hour Health, dental & vision insurance 401(k) with company match Paid time off + 10 paid holidays per year Professional development support Same day pay available through TapCheck Supportive workplace culture, with mission-driven team Apply Today If you're ready to support families through life's most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: Customers are King! Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform. The Manager, Customer Support Tier 2 manages a team of Tier 2 Customer Support Specialists. They are responsible for auditing performance, ensuring successful onboarding and collaborating with the Director, Customer Support to develop business strategy. Ultimately, the Manager, Customer Support Tier 2 is responsible for managing an effective Customer Support team with an emphasis on professional development. Primary Job Responsibilities: Manage and lead a team of Tier 2 Customer Support Specialists to achieve SLA and meet quality standards for all client work Ensure all new team members are successfully onboarded working with the other managers to manage an effective process; facilitate trainings as needed Provide coaching and career development for team members Maintain a regular cadence of 1:1s with each team member to recap performance, identify improvement opportunities and support career development Audit customer chat, email and phone interactions weekly for quality and process adherence Run performance reports in Salesforce and Tableau to track team results and update the Director, Customer Support weekly Conduct biweekly team meetings to update Customer Support Specialists on best practices and continuing expectations Collaborate with the Director, Customer Support Business Operations to develop the overall support strategy within the Customer Support organization Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues Participate in Customer Support promotion and hiring process Leverage a suite of tools including Salesforce and Tableau to monitor workflow, SLA and team performance Regularly review Highspot to ensure you and your team are knowledgeable on the latest product and data initiatives and releases Continually evaluate the opportunity for process improvements and implement best practices Collaborate with Customer Support management in other PitchBook locations on process design and implementation as well as overall team initiatives Support the vision and values of the company through role modeling and encouraging desired behaviors Participate in various company initiatives and projects as requested Skills and Qualifications: 3+ years of customer support or operations experience and 2+ years leading a team, ideally in a Customer Support or Operations environment Demonstrated success with workflow optimization in a real time, fast paced environment Proficient with Salesforce or similar CRM preferred Proficient with Microsoft Excel including pivot tables and advanced formulas Have excellent verbal and written communication skills with a keen eye for detail A client first attitude and love to engage with customers Interested in financial markets or services, particularly private equity and venture capital Ability to operate with a strong sense of urgency and deliver results Have terrific prioritization skills to high call volume in parallel with project work Comfortable to engage with a diverse array of customers Team player with the desire to try new ideas in order to achieve greater levels of success Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily Must be authorized to work in the United States without the need for visa sponsorship now or in the future Benefits + Compensation at PitchBook: Physical Health Comprehensive health benefits Additional medical wellness incentives STD, LTD, AD&D, and life insurance Emotional Health Paid sabbatical program after four years Paid family and paternity leave Annual educational stipend Ability to apply for tuition reimbursement CFA exam stipend Robust training programs on industry and soft skills Employee assistance program Generous allotment of vacation days, sick days, and volunteer days Social Health Matching gifts program Employee resource groups Subsidized emergency childcare Dependent Care FSA Company-wide events Employee referral bonus program Quarterly team building events Financial Health 401k match Shared ownership employee stock program Monthly transportation stipend *Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. Compensation Annual base salary: $95,000 Target annual bonus percentage: 12% Working Conditions: At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments-those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices-that simply can't be replicated remotely. This role is expected to be in the office 5 days a week. The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook. #LI-AD2 #LI-Onsite

Adora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways. Backed by top-tier investors, we're at a pivotal moment of growth-and we're looking for a Customer Success Manager who can drive client satisfaction, retention, and growth through our innovative AI platform. Role Overview: We're seeking a customer-focused professional to join our team as a Customer Success Manager. In this role, you will serve as the primary point of contact for our clients, ensuring they maximize value from our AI-powered marketing platform while achieving their business objectives. You'll guide clients through onboarding, adoption, and expansion phases, combining deep product knowledge with strategic account management to drive long-term success and growth.What You'll Own: Manage a portfolio of client accounts, serving as their trusted advisor and primary point of contact Lead client onboarding processes, ensuring smooth implementation and adoption of our AI platform Conduct regular check-ins, business reviews, and success planning sessions with key stakeholders Identify expansion opportunities and collaborate with sales teams to drive account growth Monitor client health metrics, usage patterns, and satisfaction scores to proactively address concerns Troubleshoot client issues and coordinate with product and engineering teams for resolution Create and maintain customer success documentation, playbooks, and process improvements Advocate for client needs internally and provide product feedback to development teams Support contract renewals and work to minimize churn through proactive relationship management Who You Are: 5+ years of experience in customer success, account management, or client services roles ideally in startup environments Thrives in ambiguous, fast-changing environments where processes are still being defined Proven track record of managing client relationships and driving customer retention/expansion Experience with paid media platforms and advertising technology Strong understanding of SaaS business models and customer lifecycle management Excellent communication and presentation skills with ability to engage C-level executives Analytical mindset with experience using customer success platforms and data analysis tools Problem-solving abilities with a proactive approach to identifying and addressing client needs Experience working in fast-paced startup environments and managing multiple accounts simultaneously Strong organizational skills with attention to detail and process optimization Bachelor's degree in Business, Marketing, Communications, or related field preferred What We Offer: Competitive salary, stock, and benefits package A collaborative, inclusive, and dynamic work environment in a high-growth start-up Opportunities for professional growth and development Be first at a new, hot, growing company in a dynamic industry A chance to work on innovative projects in a cutting-edge field (Generative AI, etc.) We are an equal opportunity employer and value diversity and inclusion at our company.

Who Are We Looking to Add to Our Team? Supio is growing fast - and we're on a mission to transform how our customers work using AI. We're looking for an experienced Manager of Customer Success to lead a high-performing team of 4-6 CSMs. You'll drive adoption, retention, and renewals while ensuring every Supio customer becomes a raving fan. Join Supio and help us redefine customer success in the AI era. What You'll Do * Lead & Develop a Team: Coach, mentor, and grow a talented group of CSMs. You'll invest in their professional development and foster a culture of continuous learning and achievement. * Drive Customer Value: Understand what matters most to our customers and ensure Supio delivers measurable impact. * Own Renewals & Retention: Hit renewal targets, reduce churn, and identify expansion opportunities across your customer base. * Build Relationships: Partner with key accounts to align Supio's solutions with their business goals. * Optimize Processes: Refine success playbooks for onboarding, QBRs, risk management, and upsell motions. * Collaborate Cross-Functionally: Work closely with Sales, Product, and Support to deliver a seamless customer experience. * Leverage Data: Use KPIs to guide your team's performance and improve customer outcomes. * Handle Escalations: Lead customer issue resolution with urgency and empathy. What You'll Bring * 5+ years in Customer Success or Account Management (SaaS preferred), including 2+ years managing teams * Proven record of driving renewals and retention * Passion for coaching and developing talent * Experience with legal tech or legal clients (a plus) * Data-driven and customer-obsessed mindset * Strong collaboration and communication skills * Familiarity with CS tools (Gainsight, ChurnZero, Vitally, etc.) and CRMs (HubSpot, Salesforce) Compensation The base salary range for this position is 160,000-175,000 annually plus bonus and equity. Compensation includes base salary and a variable component, as well as equity. Compensation may vary outside of this range depending on a number of factors, including a candidate

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don't take our word for it-read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today's digital economy. Our industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product-we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica's culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica's mission, please visit: ************************* Job Description What You Will Do Serve as the primary point of contact for a portfolio of Acumatica customers, ensuring their success and satisfaction throughout the customer lifecycle. Drive adoption of Acumatica solutions, helping customers achieve their business goals and maximize ROI. Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and proactive account management. Conduct regular business reviews (QBRs/ABRs) to assess progress, identify opportunities, and align strategic objectives. Own and manage customer escalations, coordinating across departments to ensure timely and effective resolution. Provide guidance on product features, policies, and licensing questions. Act as a trusted advisor, sharing best practices and insights to help customers optimize their use of Acumatica. Contribute to Customer Success best practices and continuously improve processes to enhance customer experience. Qualifications Requirements 5+ years of SaaS or ERP experience, preferably in Customer Success, Account Management, Implementation, or Support roles. Located in the USA. Excellent oral and written communication skills with a frictionless, professional style. Ability to work efficiently and effectively in a remote/distributed environment. Strong listening and problem-solving skills; able to build consensus and de-escalate tense situations. Experience managing high-stakes accounts, subscription renewals, churn/contraction mitigation, and expansion. Passion for driving customer satisfaction and making sound business decisions. Quick learner who enjoys mastering new software, processes, and policies-and sharing that knowledge. Resourceful, self-directed, detail-oriented, and highly organized. Comfortable interacting with C-Level executives at mid-market and enterprise companies. Ability to prioritize effectively and manage diverse workloads in a dynamic, fast-paced environment. Team player committed to contributing to the overall success of the team. Additional Information Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. For this role, the salary range is $100,000-120,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

Salary Range: $26.00 per Hour Bonus: $500 Onboarding Bonus payable after completing 60 days with the company. Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation) Join Our Mission to Support Families When They Need It Most Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes. As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We're looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you're ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you. About the Role As a Caregiver Success Manager, you'll be at the heart of our care delivery team-overseeing the scheduling, support and professional development of our in-home Caregivers. You'll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care. The ideal candidate for this role is someone with a people-first management style, excellent organization and time management skills, and a commitment to ensuring the highest care delivery standards. Job Duties Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction Communicate regularly with the Client Success Manager, client, client's family or representatives regarding scheduling updates Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers Provide training to Caregivers under the direction of the Director of Home Care Ensure Caregivers are compliant with their continued education/training programs Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool Travel within the greater Tacoma/ Greater Seattle area as needed or assigned Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week. Qualifications 2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred Valid Driver's License and vehicle insurance with clean DMV record required Current Certified Nursing Assistant or Home Care Aide Certification preferred Proficiency in using healthcare management software preferred Compensation & Benefits: Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees. Competitive compensation: $26.00 per hour Health, dental & vision insurance 401(k) with company match Paid time off + 10 paid holidays per year Professional development support Same day pay available through TapCheck Supportive workplace culture, with mission-driven team Apply Today If you're ready to support families through life's most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.