Customer success manager jobs in Berwyn, IL - 3,292 jobs

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other people with complicated tax and financial structures. The Private Client Services Practice is experienced in all aspects of estate, income, gift, and trust tax consulting and compliance; charitable giving and philanthropic foundations; executive compensation; and cash-flow, retirement, and life insurance planning. A Tax Senior Manager, Private Client Services (PCS) is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients. Job Duties: Manages tax and consulting engagements and demonstrates skills identifying and addressing client needs, tax planning, and consulting opportunities Provides Executive presence and acts as the primary client contact for preparation and presentation of issues and resolution to clients Reviews complex individual, trust, estate, S-Corp, foundation, partnership, and gift tax returns and provides written and verbal feedback to preparers Directs communication with government agencies for matters of the highest complexity Identifies technical issues, conducts advanced tax research, and develops sound recommendations for PCS leadership, clients, and advisors Expands their understanding of tax concepts and knowledge through client engagements and current tax developments Prioritizes and reviews work to keep engagements on track Utilizes strong analytical, research and critical thinking skills as well as decision-making skills to assist with client needs regarding individual and business decisions Assists with PCS/firm contribution responsibilities including billing, recruiting, attendance and participation in CPE activities and training Builds new relationships and maintains existing relationships with BDO professionals and external sources Other duties as assigned Supervisory Responsibilities: Supervises associates and senior associates on all projects Reviews work prepared by associates and senior associates and provide review comments Trains Associates and Seniors how to use all current software tools Acts as a Career Advisor to associates and senior associates Schedules and manages workload of associates and senior associates Provides verbal and written performance feedback to associates and senior associates Qualifications, Knowledge, Skills and Abilities: Education: Bachelors degree required; major in Accounting, Finance, Economics or Statistics, preferred Masters in Accountancy or Taxation, preferred Experience: Seven (7) or more years prior experience in accounting, finance, or law, required Experience in the private client service area, required Prior supervisory experience, required Experience working in public accounting, preferred License/Certifications: Certified Public Accountant credential, Internal Revenue Service Enrolled Agent (“EA”) credential, Attorney (admitted to practice in a U.S. jurisdiction), or the equivalent of one of these designations, required Possession of other professional degrees or certifications applicable to role, preferred Software: Proficient in the use of Microsoft Office Suite (specifically Word, Excel, and PowerPoint) and Adobe Acrobat, required Experience with tax compliance process software (GoSystems, BNA Tax Planner, GoFileRoom, SurePrep), preferred Experience with tax research tools (BNA Portfolio, CCH IntelliConnect, Checkpoint and Lexis Nexis), preferred Languages: N/A Other Knowledge, Skills & Abilities: Initiative Owns their own career and technical development; demonstrates self-awareness, actively pursues projects and learning experiences to fill in their technical knowledge gaps Manages client engagements, supervises, and reviews work of team members Communication Expresses themselves effectively verbally and in writing; takes complex thoughts, synthesizes them into works using clear, concise language, and presents a cohesive narrative Interacts directly with clients and their advisors; maintains communication with clients even after the work is complete to ensure quality service and maintain a relationship for future work Leadership Manages and monitors key performance indicators (KPI's) as established by the business line Follows up on assignments and holds others accountable for their internal deadlines and administrative responsibilities Technical Skills Serves as internal resource and providing guidance to other practices on technical matters Works with appropriate departments with federal and state taxing agencies to respond to notices and inquiries Business Development Spends time developing their network of key financial decision makers, referral sources, and recruits Seizes opportunities for new professional contacts when presented; Actively networks professionally outside of BDO People Development Supervises, develops and trains employees Acts as a Career Advisor; meets regularly with advisees, adding/updating goals as appropriate Delivers holistic feedback to others and advisees about their job performance and career growth; coaches others and advisees to help them develop their careers Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $146,000 - $200,000 Colorado Range: $120,000 - $185,000 Illinois Range: $140,000 - $190,000 Maryland Range: $150,000 - $180,000 Massachusetts Range: $150,000 - $206,000 Minnesota Range: $130,000 - $190,000 New Jersey Range: $155,000 - $200,000 NYC/Long Island/Westchester Range: $190,000 - $225,000 Washington Range: $150,000 - $200,000 Washington DC Range: $162,000 - $190,000 About Us Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization. BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions. We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on: Welcoming diverse perspectives and understanding the experience of our professionals and clients Empowering team members to explore their full potential Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities Celebrating ingenuity and innovation to transform our business and help our clients transform theirs Focus on resilience and sustainability to positively impact our people, clients, and communities *Benefits may be subject to eligibility requirements. Locations 330 North Wabash, Chicago, IL, 60611, US 10 W Market St, Indianapolis, IN, 46204, US 800 Nicollet Mall, Minneapolis, MN, 55402, US 8001 Forsyth Blvd, St. Louis, MO, 63105, US One Erdman Place, Madison, WI, 53717, US 330 E. Kilbourn Ave., Milwaukee, WI, 53202, US #J-18808-Ljbffr

A strategic fundraising firm is seeking a Director, Client Partnerships to manage onboarding projects and collaborate with nonprofit clients. The ideal candidate will have 3-4 years of relevant experience, strong communication and project management skills, and a commitment to philanthropy. The position offers hybrid work flexibility and a competitive salary range of $70,000 to $85,000 based on experience. Join a dynamic team focused on nonprofit impact and career advancement. #J-18808-Ljbffr

Job Title: Client Partner - Salesforce Practice rSTAR is seeking a high-impact Client Partner - Salesforce Practice to drive new logo acquisition, build strategic relationships within the Salesforce ecosystem, and grow rSTAR's Salesforce services footprint. This role carries a revenue quota and is focused on hunting new opportunities while strengthening partner-led go-to-market motions with Salesforce account teams. The ideal candidate is a strong relationship builder with deep Salesforce ecosystem knowledge, experience selling professional services, and a consultative sales mindset. Key Responsibilities New Logo Acquisition & Revenue Growth Own and deliver against an annual sales quota focused on Salesforce-related services. Identify, qualify, and close new enterprise and mid-market opportunities across Salesforce clouds (Sales, Service, Experience, Marketing, Data Cloud, etc.). Drive pipeline creation through outbound prospecting, partner-sourced opportunities, and strategic account targeting. Manage the full sales cycle from discovery to deal closure. Salesforce Partner Engagement Build and maintain strong relationships with Salesforce Account Executives, Solution Engineers, and Partner Managers. Position rSTAR as a trusted Salesforce implementation and innovation partner. Co-sell and co-create opportunities with Salesforce field teams and participate in joint account planning. Actively engage in Salesforce partner programs, events, and campaigns. Client Relationship & Account Development Develop executive-level relationships with customer stakeholders. Understand client business objectives and map them to Salesforce-enabled solutions. Collaborate with delivery and solution teams to craft compelling proposals, SOWs, and value propositions. Ensure smooth transition from sales to delivery while maintaining executive oversight. Internal Collaboration Work closely with Marketing, Pre-Sales, and Delivery teams to shape offerings, case studies, and GTM messaging. Provide market feedback to leadership on Salesforce trends, customer needs, and competitive positioning. Qualifications & Experience 8-12+ years of experience in enterprise technology sales or consulting, with a strong focus on Salesforce services. Proven track record of closing new logos and meeting/exceeding revenue targets. Strong understanding of Salesforce ecosystem, partner model, and cloud offerings. Experience selling professional services, digital transformation, or system integration engagements. Ability to engage C-level and senior stakeholders with confidence. Excellent communication, negotiation, and presentation skills. Preferred Qualifications Prior experience working with or for a Salesforce Consulting Partner. Existing relationships within Salesforce sales or partner teams. Experience in industries such as MFG, Energy & Utilities, Consumer Packaged Goods, Retail and other Asset Intensive industries

Job Title: Client Solution Manager Company: CXponent About the Role At CXponent, we don't just manage projects; we drive business transformation. We are seeking a Client Solution Manager who embodies a dual-competency mastery of tactical execution and strategic advisory. You will serve as the "Conductor" of our engagements-balancing project timelines and budgets with the high-level consulting required to optimize contact center performance, improve KPIs, and integrate AI-driven solutions. Core Responsibilities 1. Strategic Project Orchestration (The "Get It") Master the complete lifecycle of CXponent engagements, ensuring projects stay on track while delivering specific business outcomes (efficiency gains, improved NPS, and reduced cost-to-serve). Bridge the gap between technical requirements (CCaaS, UCaaS, AI) and business results. Lead distributed teams, managing both the technical implementation and the organizational change management required for success. 2. Client Advisory & Advocacy (The "Want It") Serve as the primary point of contact and "Trusted Advisor" for client leadership, pushing past complacency to drive ongoing operational improvement. Orchestrate vendors, internal SMEs, and client stakeholders to ensure a unified approach to transformation. Continuously refine CXponent's internal delivery playbooks to elevate our service standards. 3. Operational Excellence (The "Capacity") Manage complex, client-facing projects using a blend of PMI and Agile methodologies tailored to specific consulting goals. Advise C-suite and VP-level stakeholders on contact center strategy, leveraging deep operational experience. Identify and mitigate both project risks (delays) and business risks (failure to meet CSAT goals) using data-driven diplomacy. Qualifications Dual-Competency Expertise: Proven track record of balancing tactical project management (budgets, resources) with strategic process optimization. Contact Center Acumen: Deep understanding of contact center drivers, including operational efficiency, AI integration, and CX metrics (NPS/CSAT). Consultative Communication: Ability to provide proactive, high-level updates on business outcomes and ROI to executive stakeholders. Technical Literacy: Familiarity with the CX technology landscape, specifically CCaaS, UCaaS, and automation tools. Problem-Solving Mastery: Skilled in navigating complex stakeholder dynamics and resolving bottlenecks before they impact project health. Why CXponent? We are looking for a catalyst-someone who takes pride in "getting things done" while fundamentally improving how our clients do business. If you thrive on the intersection of technology, people, and process, we want to hear from you.

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo account operations by performing the following duties personally or through subordinates. Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo operations are safe, efficient and in compliance with all applicable Company and governmental regulations. Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process and has the authority to direct persons to accomplish that work. Provide for the oversight and provisioning of ground handling services related to cargo operations. Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations. Conduct periodic audits on all Company cargo operations. Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals. Ensure all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained. Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations. Maintain the Hazardous Materials Training Program for all applicable employees. Develop and implement policies and procedures for the safe and efficient handling of ULDs. Lead by example to deliver consistently great service to our customers Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards Maintain, monitor and report on agreed key performance indicators (KPI's) Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures. Ensure all agreed training is completed and documented Build and maintain relationships with stakeholders, internal and external Resolve issues/conflicts in a timely manner Ensure efficient operation of inbound and outbound flights Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others. Able to meet the Station's attendance policy. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective people management and planning /organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team player Knowledge, Skill and Abilities Warehouse management experience preferred Ability to deal with conflict and resolve issues Intermediate computer skills with working knowledge of Microsoft Office programs. Excellent English verbal and written communication skills. Must be able to handle stress in a fast-paced environment and ensure deadlines are met. Ability to concentrate on detail. Ability to lift 50-70 lbs. Adhere to safety practices and programs. Ability to multitask. Good communication skills Education and Experience Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Valid US driver's license. Successful completion of required airport badging process and pre-employment drug screen is required. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, etc., Strict adherence to company attendance policies are expected and enforced. Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100 airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5 B Kilo Account Manager, Cargo, Manager, Operations, International, Training, Accounting

Perma-Seal Basement Systems is hiring an experienced Sales Manager to lead and develop a team of In-Home Sales Consultants specializing in waterproofing, foundation repair, concrete lifting, and attic insulation. This role is ideal for a hands-on leader who believes in right person, right seat , leads by example, and drives both personal sales performance and team success through coaching, training, and accountability. Responsibilities Sales Management & Leadership Drive team sales performance while supporting individual development and accountability Develop and execute sales strategies to increase revenue and market share Track sales activity, pipeline, and performance metrics in CRM systems Coaching, Training & Development Conduct in-field ride-alongs and one-on-one coaching with sales consultants Provide real-time feedback to improve closing skills and customer experience Identify performance gaps and deliver targeted coaching plans Team Performance & Support Monitor individual and team sales performance Set expectations, goals, and accountability standards Support continuous improvement through ongoing training and development Customer Experience & Relationship Management Build and maintain strong relationships with homeowners Ensure customer satisfaction through clear communication and problem resolution Represent Perma-Seal professionally during in-home consultations Qualifications Proven experience as a Sales Manager, Sales Leader, or In-Home Sales Manager Strong knowledge of consultative sales, in-home sales, and closing techniques Experience coaching, training, and developing sales teams Excellent communication, leadership, and interpersonal skills Ability to analyze sales data, KPIs, and performance metrics Strong time-management, scheduling, and organizational skills Comfortable working in a fast-paced, performance-driven environment Preferred Experience Home improvement, construction, foundation repair, waterproofing, or insulation sales Managing commission-based sales teams CRM experience Why Work at Perma-Seal? Established, reputable home improvement company Strong training and leadership support Growth and advancement opportunities Performance-driven culture that values people and results Perma-Seal Basement Systems is an Equal Opportunity Employer.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description EVERSANA has partnered with Shionogi Inc. to build a virtual team to support a potential launch in Primary Care. The Virtual Sales Manager is directly responsible for hiring, training, developing, and managing a team of Virtual Sales Representatives for the EVERSANA/Shionogi Inc. team. They will be accountable for the following tasks: Oversee daily activities and provide ongoing team & Virtual Sales Rep leadership. Foster an environment that rewards accomplishment and encourages the advancement and retention of exceptional employees. Establish performance expectations and oversee activity of direct reports including adherence to policies and compliance Liaise between the client and EVERSANA for daily requests. Provide impactful, clear and frequent Client interaction at all levels. Monitor sales metrics and coach the Virtual sales team to meet or exceed assigned sales and/or KPI goals. Monitor calls and schedule virtual ride-along to coach the team on sales effectiveness and adherence to on-label promotion of the represented product. Participate in marketing strategy discussions as well as provide input on targeting, messaging, and collateral needs. EVERSANA Deployment Solutions offers our employees competitive compensation, paid time off, company paid holidays, excellent training, employee development programs, 401K plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs. Essential Duties And Responsibilities The Virtual Sales Manager is tasked with delivering excellent business results through the efforts of their teams. These results are achieved through the following: Manage and lead a team of Virtual Sales Representatives to include ownership of team productivity, staffing needs and team culture. Reporting tasks to include summary level data on Reps' weekly stats, call trending, program summary and other tracked KPIs as required to both the client and internal key program stakeholders. Determine role objectives, work methods and performance standards while reviewing performance relative to Client objectives with each Virtual Sales Rep Authorize and communicate salary changes, promotions, transfers, discipline & discharge as well as administer all other personnel actions as needed by the program and Client Responsible for effective program oversight serving as the single point of contact for the Client. Work collaboratively with matrix colleagues across the EVERSANA platform to provide execution on deliverables as well as to provide a point of view for future recommendations that enhance program success. Initial and ongoing training of Virtual Sales Reps on systems, processes/procedures, compliance, customer service, sales and products. Quality Assurance tasks such as scheduled and unscheduled monitoring and evaluating of virtual sales calls for each Virtual Sales Rep on a bi-weekly basis. Serve as the team point of contact for all technical issues with CRM. Utilize sales goals and product messaging provided by Client to develop call guides for the Virtual sales team. Create and maintain program documentation such as SOPs, work instructions, list management, CRM configuration and project tracking. Maintain excellent working knowledge of company and department policies and procedures, as well as PDMA, compliance, and regulatory policies and guidelines. All other duties as assigned Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. BS required 3+ years in pharma virtual sales and sales leadership required Demonstrated success leading high-performing virtual sale teams Launch experience preferred Strong negotiation skills, business acumen, and analytical ability Strong interpersonal, oral and written communication, and presentation skills Ability to develop and cultivate strong professional relationships Additional Information OUR CULTURAL BELIEFS Patient Minded I act with the patient's best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at *****************************. Follow us on LinkedIn | Twitter

About the role We are seeking an energetic Customer Success Manager who has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a great opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion. Core Responsibilities: * Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy * Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes * Lead the development of long-term success plans and drive executive alignment with your customers * Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions * Collaborate cross-functionally with other LogicGate teams throughout the customer journey * Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals) * Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap Requirements: * 3 + Years Experience in GRC or Risk Advisory * Interest in supporting sales and commercial business development efforts * 1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles * Passion for SaaS applications - able to understand the value and limitations of the Risk Cloud platform, front and back * Great people skills - the ability to quickly understand your audience and tailor the right message to them * Ability to manage multiple accounts/priorities at a time - organization, time management, and attention to detail are critical * A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help The anticipated base salary range for the role is $100,000 - $120,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. LogicGate's Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? * GRC stands for Governance, Risk, and Compliance * GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. * The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily. This is a role within Chamberlain Group's sales function. A successful incumbent is expected to (i) Manage customer transition from sales prospects to active myQ Business users; serve as single point of contact during the onboarding process to ensure the optimal customer experience (ii) Partner cross functionally to develop and manage a Customer Onboarding process for long term success and scalability; own continuous improvement activities to streamline process with standardized forms and document process flow. Requires 5+ years of experience in a customer facing role and a minimum of a Bachelor's Degree. Job Responsibilities: Manage customer transition from sales prospects to active myQ Business users Define, develop, implement and maintain the onboarding process for new myQ Business customers; serve as single point of contact during the onboarding process to ensure the optimal customer experience Partner cross functionally to ensure long term success and scalability of Customer Onboarding process; own continuous improvement activities to streamline process with standardized forms and document process flow Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers Manage data gathering and documentation requirements across multiple functions and lead customers through to app setup and operation Manage internal and external communications with stakeholders to ensure contract completion in a timely manner Capture direct feedback from new accounts, including installations, setup, and onboarding; develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet Monitor and report on trends with myQ Business customers for future road mapping and use in NPD process Support integration of customer database and maintain data integrity; identify opportunities and build solutions to reduce waste and monetize other data services Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect Chamberlain Group's reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Job Requirements: Bachelors degree 5+ years in customer facing role Experience leading process improvement projects High sense of urgency Strong sense of Customer Advocacy High degree of influence in cross-functional roles Ability to recognize and articulate trends and insights across the customer base Change agent, able to drive new processes and streamline existing ones Ability to travel up to 50% - domestically and internationally; valid drivers license Preferred: Bachelor's degree in business, engineering; Master's Degree in related discipline Lean Six Sigma Green Belt Certification Experience in access control Experience in facility management #LI- Hybrid - Oak Brook, IL #LI-MD1 The pay range for this position is $102,600.00 - $165,375.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence **************************. NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry's first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career. To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems and being part of an amazing growth story - Eightfold is the place to be! About the Role The Senior Customer Success Manager - Strategic role at Eightfold is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to help our customers scale adoption and usage while achieving their goals. The Senior Customer Success Manager - Strategic will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold. Responsibilities: * Evangelize Eightfold products with our customers and ensure customers maximize product value * Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer * Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales * Build a deep understanding of your customer's business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play. * Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships * Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape * Influence Eightfold's strategic direction by understanding customer's business, challenges, desired outcomes, and requested product features * Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal Must Haves: * 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management * Ability to travel 10-15% Nice to Haves: * 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management * Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company * Excellent problem solving in complex, multi-stakeholder situations * Top-level data analysis and synthesis * Close attention to detail, basics of project management, and ability to keep multiple trains running at once * Strong verbal and written communication skills * Experience with public speaking, webinars, and conferences We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career. Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting May 1, 2025, employees residing near Santa Clara, California, will return to the office three times a week. Employees residing near our London, Bangalore, and Noida offices will return to the office twice a week with the goal of transitioning to three times per week within the year. We offer competitive compensation and benefits, including family medical, vision, and dental coverage. We also offer a 401k plan, stock options, and unlimited paid time off for all eligible employees. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Please note that this role is only available in our designated hub locations: Santa Clara, CA; Greater Chicago, IL; Greater NYC, NY; and Greater Atlanta, GA. All roles are hybrid. The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zone is determined by location. Zone A (SF Bay Area & Greater NYC, NY): Annual Base Salary Range: $117,000 to $185,000 Zone B (Greater Chicago & Greater Atlanta): Annual Base Salary Range: $110,000 to $175,000 Our customer stories- ************************************************ Press- ********************************

What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we're striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We're a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We're confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. About the Role: As Enterprise Customer Success Manager, your primary role is to drive the successful implementation, deployment and adoption of Suki with our major health system clients. You will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki is delivering exceptionally well on key success metrics. You will ensure strategic and tactical alignment, and manage on-time delivery across all functional areas with our clients and your Suki colleagues. You will be responsible for proactively identifying and driving the resolution of risks and issues, and developing creative solutions that will best meet the needs of our clients. You will also manage the onboarding process overall for your designated clients, and be responsible for conducting the onboarding for many enterprise end users. Throughout the client relationship, you will present periodic performance reviews and engage with our clients on opportunities to expand usage and value in partnership. You are able to analyze customer metrics, craft high-impact client presentations, and drive rapid progress against our goals. As part of our growing Customer Success team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction. You will also engage with Marketing on opportunities to increase user engagement and provide structured customer insights to our Product team to inform future innovation. You are excited to join the fast-moving Suki team, and committed to excellence! Responsibilities and expectations include but are not limited to: Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues. Revenue Ownership: We believe in a true ownership model. You will be focused on expanding revenue within our existing customer base, overseeing competitive renewals, upsells and cross-sells, and driving commercial strategy in collaboration. You will own and forecast renewal and expansion revenue metrics, delivering against quarterly and annual targets. Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. High-Accountability: You can be counted on to consistently deliver high-quality work. User-focused: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service. Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes. Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to translate that into education to our enterprise clients and end users. Flexibility: You will need to work flexible hours based upon client's and providers' schedules in different time zones across the US. Travel: You are willing to travel extensively (up to 50% on average, as needed) across the US to deploy our products. Prior consulting experience is preferred and is considered a plus. Requirements:* 8+ years of enterprise customer facing experience within healthcare SaaS Exceptional communication, presentation, and conflict resolution skills Ability to think critically, prioritize effectively and communicate expediently Strong project management skills Strong business and financial acumen; can confidently manage commercial levers, pricing strategies, and complex negotiations. Experience managing large, multi-stakeholder programs Creative problem solving skills Strong understanding of medical documentation and clinical workflows Proficient in Microsoft Office, Google Suite and Microsoft office *Not sure if you meet all of the qualifications? We don't expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé. This position can be remote and supports team members with clients across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office. Tell me more about Suki On a roll: Named by Fast Company as the Next Big Thing in Tech, by Comparably for the Best Leadership Team, by Frost & Sullivan for a Technology Innovation Leadership award, just to name a few. Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. Great investors: We're backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale. Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped given her a sense of balance. Impact: You'll make an impact from day one. You'll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $150,000 - $180,000 OTE in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data. #LI-remote

We're looking for a strategic and relationship-driven Customer Success Manager to join our growing team. In this role, you'll partner with our largest customers to drive adoption, maximize value, and ensure long-term success across our BigTime platforms. In this role, you'll serve as a trusted advisor to strategic clients-guiding them through successful onboarding, driving adoption, and helping them realize the full value of the BigTime platform.You'll act as a trusted advisor, aligning product capabilities with client goals, monitoring success metrics, and developing success plans that support retention and growth. You are an AI champion, using the latest technology to modernize the customer success relationship to find scale & efficiency whenever possible. The ideal candidate brings experience managing enterprise SaaS customers in a fast-paced, dynamic environment. You're proactive, solutions-oriented, and passionate about delivering real business outcomes. If you thrive on building strong partnerships and driving customer success at scale, we'd love to hear from you. Who is BigTime? BigTime Software is the Ai-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's “Best Places to Work” three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you. What We Offer: Competitive salary and bonus. Company pays 100% of benefits, including medical, dental, vision, disability and life insurance. 401k with generous company match. Hybrid work schedule - In office 3 times a week. Generous time off and paid company holidays. Paid Parental Leave Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water. Latest AI-powered tech stack & tooling. Onsite gym. What You Are Accountable For: Serve as a strategic partner, building and maintaining strong relationships to ensure successful adoption, satisfaction, and retention. Act as a proactive consultant, engaging with customers to understand their goals, align solutions to their needs, and deliver measurable business value. Lead regular business reviews, preparing decks, analyzing platform usage and support trends, and presenting success metrics, product updates, and upsell opportunities. Monitor customer health and performance indicators, identifying trends, risks, and opportunities to influence renewal and expansion. Drive product adoption and engagement, through ongoing training, usage analysis, and tailored success planning. Identify and execute upsell and cross-sell strategies, recommending add-ons that deliver value and support customer growth. Leverage AI-powered tools to analyze account health, surface engagement insights, and proactively identify risk signals across the customer lifecycle. Utilize AI insights to assess book health, prioritize customer outreach, and inform strategic planning for renewals and growth opportunities. Collaborate cross-functionally with Sales, Product, Marketing, and Support to communicate customer needs, advocate for enhancements, and coordinate internal efforts. Serve as the voice of the customer, surfacing feedback to inform product development, service improvements, and process enhancements. Manage escalations with urgency and care, ensuring issues are resolved effectively while maintaining a positive client experience. Be present in our downtown Chicago office 2-3 times per week to collaborate with internal teams and engage in key customer initiatives. Who You Are: 5+ years of experience in customer success, account management at a SaaS organization. Experience as a quota-carrying Account Executive is welcome! Proven track record of managing and growing enterprise-level relationships, owning C-suite level relationships (breadth & depth with your accounts). Excellent negotiation skills; able to drive value and structure relationships to prove ROI and identify opportunities to expand. Strong analytical and problem-solving abilities. Ability to understand and articulate complex technical concepts. Experience in professional services industry is preferred. Self-starter mentality; self-motivated with a bias for action. The expected salary for this position ranges from $100,000 - $110,000 annually. The actual salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses. Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Description About the Role CADDi is transforming how manufacturers work. As a Customer Success Manager, you will own the end-to-end journey for our customers, from onboarding to value realization to expansion. This is not a typical CS role. CADDi's CSMs act as strategists, operators, project managers, and change leaders. You will work alongside Sales, Solutions, Product, Engineering, and our Japan HQ to drive measurable customer impact and business growth. If you're someone who thrives in fast-paced, ambiguous environments and loves solving real operational problems with customers, this is the place to build your career. What You Will Do Own Customer Outcomes Lead end-to-end onboarding, from environment setup to first value realization Train users and simplify technical concepts for engineers, buyers, and operations stakeholders Build deep, multi-level customer relationships based on trust and impact Drive Value, Adoption, and Growth Analyze customer workflows, usage, and KPIs to uncover opportunities for deeper adoption Partner with customers to build use-case roadmaps and deliver quantifiable impact Identify and execute upsell and cross-sell opportunities across our product suite Enable Customer Storytelling and Thought Leadership Develop case studies with measurable operational and financial results Drive customer referenceability and support community-building initiatives Influence Product and the Future of CADDi Capture the voice of the customer (VOCs) to shape our roadmap Collaborate with Product and Engineering to improve features, workflows, and prioritization Translate frontline insights into scalable playbooks and CS processes What Success Looks Like Your customers adopt CADDi deeply, renew consistently, and expand usage You uncover new use cases and help customers achieve measurable value You strengthen CADDi's product through actionable feedback You build trust with customers and become their go-to partner You help shape the foundation of a world-class CS function in the US Requirements Who You Are Analytical, structured thinker with a bias for action Natural relationship builder who earns trust quickly Comfortable working cross-functionally and leading without authority Thrives in ambiguous, fast-moving environments Strong communicator who can simplify complex ideas for different audiences Curious, adaptable, and energized by solving real customer problems Real Indicators You Might Be a Fit Experience in consulting, strategy & operations, BizOps, project management, rotational leadership development programs, or customer success Note: You do not need prior customer success experience Track record of managing projects, clients, or cross-functional initiatives Exposure to manufacturing, industrial operations, or SaaS environments Ability to break down messy problems into structured plans Passion for driving change and continuous improvement Willingness to work in-office 5 days a week and ability to travel up to 50% of the time Why Join CADDi's Customer Success Team? These are real reasons our team members are passionate about this role: End-to-end ownership of customer outcomes with a clear line of sight to impact “Project Management × Product × Change Leadership” in one role Ability to shape product direction and influence CADDi's roadmap Work directly with engineering, sales, and operations to make ideas real Deep exposure to both US and non-US business cultures Drive real transformation in how manufacturers operate See value “come to life” on the shop floor, not just on slides Be part of a fast-growing team where high performers grow rapidly Opportunity to leave your mark on the foundational CS function in the US Benefits What you will get in return: Competitive CSM salary in the Chicago market with company-paid healthcare benefits, 401k matching, generous time off, and work/life balance. In-depth experience in various aspects of customer success, from onboarding to account management in a tech start-up environment here in Chicago. Opportunity to contribute to developing and implementing a winning customer success strategy as a foundational member where you will put your stamp on the foundation of Customer Success at CADDi moving forward in the US. Exposure to cross-functional collaboration and leaders within a growing startup environment where your voice will be heard. The chance to directly impact customer satisfaction, retention, and business growth, helping multiple manufacturing businesses succeed and grow in the US. On Target Earnings: $75,000 - $150,000 At CADDi, we're committed to creating a work environment that fosters your well-being and professional development. Here are some of the benefits you'll enjoy as part of our team: Comprehensive Health Benefits: We provide 100% company-covered employee comprehensive health insurance, including medical (UnitedHealth), dental (Principal), and vision (VSP) to keep you and your family healthy. Ownership & Rewards: Be a part of our success story with a competitive stock options plan. Financial Security: Start saving for your future with our 401k plan, featuring a generous 4% company match starting on day one. Generous Time Off: Maintain a healthy work-life balance with 15 days of paid time off, five dedicated sick days, and ten company holidays to celebrate throughout the year. Thriving Culture: We foster a vibrant work environment with delicious company lunches, engaging events, and healthy drinks and snacks to keep you fueled. Celebrate your achievements with us at quarterly events and holiday gatherings. Learning & Development: We invest in your growth by providing opportunities to join professional organizations, attend industry conferences, and participate in various learning initiatives. Financial Incentives: Benefit from commuter and parking benefits to simplify your daily commute. We also offer referral bonuses to help you spread the word about exciting opportunities at CADDi. We are a diverse and inclusive workplace that values your unique talents and perspectives. We are committed to building a team that reflects the communities we serve. Ready to join a passionate team and make a real difference in the future of Manufacturing in the US? Apply today, and let's talk.

The Basics: This customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. The successful candidate will be able to support a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results. This position follows the Company's hybrid schedule which currently requires employees to work in the Addison, TX office a minimum of three days per week (Tuesday, Wednesday and a third day of choice). What You'll Do: * Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more * Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer's environment but also insights as to how to overcome obstacles to implement new technologies * Develop and maintain the necessary relationships with customers to ensure alignment to their business needs * Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas * Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight * Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members * Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function * Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers We're Looking For: * Education * BA/BS or equivalent experience preferred * Experience Required * 1-3 years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model * Has demonstrated consulting and project management skills * Working knowledge of endpoint technology * You are * A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity * Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium * Willing to contribute suggestions and ideas to further customer and Tanium goals * Eager to become an expert in demonstrating value and return on investment to our customers * Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions. * A strong communicator and intuitive listener * Professional, insightful, and values-driven * Motivated to help to solve the toughest IT problems faced by organizations today * Other * Travel ranging from 5 - 15% within regional territory * Onsite / customer-located work as deemed necessary by the customer and/or account team About Tanium Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty, visit ************** and follow us on LinkedIn and X. On a mission. Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. What you'll get The annual base salary range for this full-time position is $45,000 to $135,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits. For more information on how Tanium processes your personal data, please see our Privacy Policy.

Founded in 2014, Shippeo is a leading European SaaS company transforming supply chain visibility. With a global presence and multicultural team of 27 nationalities operating across Europe, North the Americas, and Asia, we offer real-time multimodal transportation visibility to top industry leaders across various sectors. Our ambition is to become the world's leading supply chain data platform, using predictive AI, high-quality real-time data, and a robust partner network to enhance customer experience and operational excellence. Learn more about our mission and values on our website: ******************************************* Job Description About the role As a Customer Success Manager - Americas, you will contribute to Shippeo's mission by personally driving the end-to-end success, adoption, and long-term retention of our American customers. Working closely with cross-functional teams, you will play a key role in delivering high-impact results in a fast-paced, international environment. This role is based in Chicago and operates on a hybrid model, requiring 3 days per week in the office (Tuesday, Wednesday and Thursday). Function: CSM Americas Reports to: Christopher Mazza, Senior Vice President International Growth Collaborates with: Americas team and Head of Customer Success Key Responsibilities Strategic Partnership & Value Achievement * Stakeholder Management: Cultivate and maintain lasting, high-value relationships with key account stakeholders, from operational users to C-suite individuals, serving as a trusted advisor and strategic partner * Value Realization: Drive platform adoption rates and proactively articulate value cases and success stories to ensure American customers consistently maximize their ROI from Shippeo * Strategic Guidance: Lead high-impact quarterly and annual Business Reviews to align with customer strategic goals, track performance, preemptively manage risk, and identify growth/expansion opportunities * Internal Advocacy: Champion customer needs internally, effectively communicating them to influence product enhancements and strategic roadmap decisions with Product and Engineering teams * Revenue Management: Collaborate actively with Account Executives and Alliance Managers to secure account retention and expansion goals. Operational Excellence & Technical Execution * Direct Technical Support: Personally manage and resolve technical and operational support tickets in the queue, providing direct, hands-on support to end-users to ensure a seamless and high-quality customer experience * Data Integrity: Proactively monitor and analyze Data Quality for customers, personally engaging with them to execute improvement plans and take actionable steps to increase tracking rates and data integrity * Process Coordination: Serve as the primary liaison for the Americas, diligently escalating and tracking critical issues and feedback through resolution with HQ support and technical team * Performance Reporting: Track, analyze, and report on key support KPIs (e.g., FRT, Resolution Time, CSAT), using data to drive continuous improvement in support quality. Qualifications What we're looking for * Experience: 3-5 years of demonstrated success in a Customer Success, Professional Services, or Account Management role, preferably within an enterprise SaaS or B2B technology environment * Execution Focus: Proven ability to operate as a highly effective, "hands-on" individual contributor, seamlessly managing the full scope of the role from strategic C-suite discussions to tactical daily support ticket resolution * Technical Acumen: Demonstrated rapid technical platform mastery, with the ability to independently troubleshoot issues and clearly communicate complex technical concepts to both technical and non-technical audiences * Revenue and Satisfaction Results: Proven track record of driving high customer satisfaction and consistently achieving net retention goals (e.g., renewals and expansions) * Support Operations: Demonstrated experience in managing and optimizing customer/user support operations, processes, and KPIs * Communication Mastery: Exceptional communication, presentation, and negotiation skills, with a focus on clear and actionable stakeholder management Preferred * Experience in the logistics, supply chain, or transportation industry Additional Information Our hiring process includes the following steps: * Step: Recruiter Screen: 30/45min * Step: Hiring Manager Screen: 45min * Step: Discussion with Piper + Skill test + team meeting on-site: ⅔ hours Application Requirements: Since Shippeo operates internationally, please submit your CV in English. We're eager to hear from you if you're ready to take on a challenge and grow your career in a supportive, innovative environment. We are looking for talents who share our values: * Ambition * Care * Deliver * Collaboration Find out more about our values in Our Culture Book Discover your Dream Team! Meet our Shippians and get to know more about their role at Shippeo! Click here to watch their videos Diversity Statement At Shippeo, we are committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and company culture reflect this commitment to equal opportunity and mutual respect. If you have specific needs or questions regarding disability inclusion, you may reach out to our dedicated Disability Advisor at ********************* for support during the application process.

Job Description Customer Success Manager | Customer Success | North America | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We're searching for a Customer Success Manager, Cohort to join our team team, so that we can ensure that our customers' healthcare organizations derive maximum value from our innovative software solutions. The Customer Success Manager, Cohort will will actively participate in onboarding new clients, tracking and managing account health and sentiment, and ensuring and growing successful usage of RLDatix's solutions through usage strategies to drive customer satisfaction, adoption, and retention. How You'll Spend Your Time Build and maintain trusted, long-term customer relationships, earning respect and trust on behalf of RLDatix Develop and manage success plans using objective data, in collaboration with the account team. Measure and analyze CSAT (Customer Satisfaction) by solution to identify trends and determine any necessary corrective actions. Proactively manage customer communications, tailoring information to customer-specific needs and aligning it with their mission and desired outcomes. Drive adoption by sharing relevant usage data, share ‘best practice' goals, promote upcoming webinars and thought leadership events on products and solutions. Ensure a seamless renewal process by monitoring and managing client health, satisfaction, escalations, and sentiment. What Kind of Things We're Most Interested in You Having 3+ years of experience in a Customer Success role within a Healthcare SaaS company Proven success in managing customer engagement, optimizing usage and outcomes, and achieving significant improvements in customer satisfaction metrics, sentiment, and/or NPS. In-depth knowledge on how to leverage data to drive customer insights and business decisions. Sincere interest in building long-term relationships with customers A knack for working collaboratively within a fast-paced, evolving team Ability to travel across North America as needed By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com.

Job DescriptionAbout Schedule EngineDo you want to reinvent a trillion-dollar industry? Schedule Engine is a radically better home services platform combining world-class technology and next generation service solutions. We are reshaping the experience for both consumers and businesses in the trillion-dollar home services industry. Being radically better requires new end-to-end solutions for both consumers and technicians. Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once in a lifetime career opportunity for anyone passionate about making a difference and making history in consumer technology. Note: All Schedule Engine offices are currently closed due to the coronavirus pandemic. As of Jan 2021, we plan to reopen offices in early Q3 and will expect most employees to work onsite at least 3-4 days per week. About the JobSchedule Engine is seeking a Customer Success Manager to join our team. As the Customer Success Manager you will be responsible for developing customer relationships that promote retention and loyalty. Your job will be to work closely with customers to ensure they are satisfied with the services they have received and to improve on areas of dissatisfaction. The best candidate for this role is customer-obsessed, creative, collaborative and agile. You will thrive working in a high-volume and fast-paced environment. Success will require a deep understanding of how to manage customer goals and content to inspire customer interaction, and then help provide enjoyable experiences that will keep them coming back.Key Responsibilities Include Build strong relationships and know each one of your customers Create customer feedback mechanism Consult with your customers on hiring needs and provide industry best tips and practices Manage Inside-Out goals Oversee and manage the implementation of new customers Proactively help customers manage Outside-In Goals Drive future growth and expansion from your existing customers Distributing notice on new product updates/features Manage Content Build alignment between Marketing, Sales, and Customer Success to further drive revenue growth About You Sympathetic: You are driven to understand customer mindset and pain points to create an advertising strategy that achieves business goals and meets customer needs. Team-Oriented: You excel at collaborating across the company. You can move easily between business stakeholders, product development and marketing teams. Great Communicator: You have a natural ability to build relationships with cross-functional team members and are a master of the written word, with excellent attention to detail A Believer: You understand that technology can simplify, delight and enhance our lives and hope to build transformative innovation through your career. Startup Mentality: You thrive in a fast-paced, high-intensity environment where you balance multiple projects and can prioritize your work both short and long term. Driven: You are motivated to achieve success both at work and in your personal life. Commercially Aware: You understand how content ties to business objectives, understand target audience profiles and insights, and incorporate these into effective UX and marketing copy Key Qualifications A knack for building great business relationships Attention to detail and ability to organize your time Ability to thrive in an autonomous environment Relentless optimism and positivity Ability to innovate and wear different hats within a startup environment Intrinsic motivation to help change the way small business owners hire great employees Why work with us?Working at Schedule Engine means collaborating with experienced, people-first leaders with a clear vision and a track record of success, as well as the close-knit camaraderie of a team of highly talented and motivated coworkers. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives and competitive benefits for full time employees. Schedule Engine values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.