Customer success manager jobs in Bethesda, MD - 1,371 jobs

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Washington, United States | Posted on 11/25/2025 Salary $163,900-$245,300 USD + Bonus + Equity City Washington State/Province District of Columbia Country United States Job Description: Forward Deployed Engagement Manager Location: Washington, DC (with approximately 50% travel to Europe and Asia) Salary: $163,900-$245,300 USD + Bonus + Equity About the job A leading technology company is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We're building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We're hiring an Engagement Manager (EM) to lead and coordinate delivery of agentic workflows who is eager to travel regularly to Europe, the Pacific, or the Middle East to be onsite with customers. As an EM on our public sector delivery team, you will support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness - and who thrives in fast-moving, ambiguous, and mission-driven environments. You will: Manage customer relationships from the executive to the end user Be forward deployed with customers to scope agentic workflow use cases that the engineering team will build and refine Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success Oversee onboarding and successful implementation of customer accounts Must haves: An active TS/SCI clearance 3+ years of work experience succeeding in stakeholder management or customer-facing role A basic understanding of the ML operations process A track record of structured, analytics-driven problem solving Excellent verbal and written communication skills Willingness to travel 50% of the time to Europe, the Pacific, or the Middle East We have a diverse team with a variety of skill sets, many have: 10+ years of professional experience, often in a customer-facing technical program management role in industry or government. Prior experience at an API technology company and / or managing technical customers using an API Proficiency in Python, SQL or other programming languages Compensation and Benefits Compensation packages for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: Our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information. #J-18808-Ljbffr

As Scale continues to build and develop its Policy and Government Relations function, we are looking for a Strategic Policy Manager to lead the cross functional strategy and alignment for this function. You will join a rapidly growing team with the opportunity to work at the cutting edge of AI, Tech, Defense Policy, and more. The successful candidate will have a history of successfully driving successful cross functional and internal strategic alignment around Policy outcomes and a solid ability to translate business objectives in Policy strategy to deliver wins. You will: Lead internal development of Scale's Government Relations and Policy Strategy Lead cross-functional coordination between Policy, Legal, Product, and Go-to-Market teams to align Scale's policy planning with business objectives and priorities. Partner with internal stakeholders to identify emerging policy risks and opportunities, translating complex developments into actionable strategies and recommendations. Work with leadership to shape policy positions and engagement priorities that advance Scale's mission and product roadmap. Manage internal policy initiatives including research, planning cycles, and stakeholder briefings which help drive clarity and accountability across teams. Develop and maintain a comprehensive policy calendar and roadmap that tracks key regulatory milestones, engagement opportunities, and government actions. Prepare executive materials such as policy briefings, memos, and talking points for leadership use in meetings, events, and public forums. Coordinate with external partners, trade associations, and consultants to ensure Scale's perspectives are represented and aligned with internal objectives. Support internal knowledge-sharing by synthesizing insights from policy trends, government actions, and industry movements into digestible updates and recommendations. Ideally you'd have: 4+ years experience of working for a Member of Congress, Lobby Firm, Company or Trade Association Experience successfully navigating internal processes, driving cross functional alignment amongst complex stakeholders and obtaining consensus in order to do so Excellent written and verbal communication skills A history of managing multiple works streams simultaneously Nice to haves: Experience working on complex technical topics and needing to translate them tangible Policy objectives Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$134,400-$168,000 USDPlease reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of Washington DC, Texas, Colorado is:$120,750-$151,200 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to seven retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year . Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. Catering Sales Manager Location: Germantown, MD (frequent travel throughout Washington, DC, Maryland, and Virginia) Reports to: Retail Operations Manager Compensation: Starting at $25/hour Benefits: Health insurance after 90 days for Full-time status, 401(k) and match, meal benefits, employee discounts, generous paid vacation for Full-Time status Position Overview Fresh Baguette is expanding its catering division, and we're looking for a Catering Manager who wants to take ownership of a growing department. This role is ideal for someone who enjoys autonomy, takes initiative, and thrives in a fast-moving environment. You'll play a central role in shaping the future of our catering business by: Driving sales and developing new clients Coordinating the flawless execution of catering orders-from small lunches to major events-in close partnership with our bakeries, General Managers, and production teams Communicating timelines, prep needs, and priorities across stores to ensure every order meets Fresh Baguette's quality standards Building systems, processes, and ideas that elevate the catering experience and support long-term growth If you're agile, proactive, entrepreneurial, and excited about developing and owning a key business activity, this role is for you. Key Responsibilities 1. Business Development Develop new clients through proactive outreach to offices, hotels, organizations, and local businesses. Respond to quotes, follow up on leads, and convert inquiries into recurring clients. Build strong relationships and represent Fresh Baguette as a warm, reliable, customer-focused partner. 2. Marketing & Growth Collaborate with marketing on catering promotions and seasonal campaigns. Suggest menu improvements based on client needs and market trends. Test new ideas, analyze results, and propose improvements to enhance efficiency and the client experience. Track catering sales and identify opportunities for growth. 3. Operations & Execution in Our Bakeries Coordinate catering prep and execution with bakery teams and General Managers-you are not doing it alone. Communicate timelines, quantities, and priorities to ensure accuracy and quality. Support bakeries during large orders, early-morning/late-afternoon prep, or high-volume periods. Oversee logistics and planning for major events and ensure flawless execution. Maintain Fresh Baguette standards for taste, quality, presentation, food safety and client satisfaction. Qualifications Mindset Entrepreneurial, proactive, and comfortable taking initiative Agile and adaptable in a fast-moving, evolving environment Autonomous, resourceful, and able to make decisions confidently Strong relationship-builder with a client-focused attitude Experience & Skills 1+ years of project management or coordination experience Experience in retail, hospitality, events, or catering (preferred) Excellent communication, organization, and problem-solving skills Comfortable working hands-on with store teams and supporting on-site needs Strong sales instinct and ability to build client relationships Additional Requirements Ability to lift and move products; comfortable being on your feet Reliable transportation for frequent travel across bakery locations Authorized to work in the U.S. without sponsorship Flexible schedule based on catering volume and event timing PIf442985c9c26-37***********3

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. We are building an elite team that plays a central role in our customer's success that embodies excellent customer service and sets the industry bar in relationship management and strategic program design. This role is an ideal opportunity for someone who enjoys creative project/program management, skilled relationship development, and demonstrates finesse in using technology to solve business challenges. This role sits at the heart of Medallia's partnerships with our clients and handle the day-to-day relationship with our customers and own ultimate accountability for successfully delivering value to clients through Medallia's suite of products and services. It's a big job that offers an incredible opportunity to drive value not only for Medallia, but also for the world-class companies we serve. Responsibilities Own and manage multi-level client stakeholder relationships, including cross-functional touchpoints Design, develop, plan and execute strategic program roadmaps for clients that drive optimum value and are rooted in a deep understanding of customer's businesses goals, including driving product enhancements to data analyses Consult with customers on best practices in customer experience management Leverage the latest Medallia Experience Cloud's tools, features and functionality to your customer's needs Develop and manage project plans while driving the internal coordination and execution of tasks across teams Manage program profitability through aligning activities to strategic account goals and drive program renewals and incremental expansions Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite. Qualifications Minimum Qualifications BA/BS with evidence of technical education or equivalent technical experience required 5+ years of experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment. 3+ years experience in running implementations of enterprise applications (eg. CRM, ERP, HRMS) Able to travel up to 10% Preferred Qualifications Experience directly working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B (any industry), and/or Retail Advanced degree, PMP certification Medallia is committed to equal pay and transparency. The annual base salary range for this position is $101,000-$142,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applical status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at . For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Job Summary/Company: Sparks Group has partnered with a public services organization that recently secured a major contract to support disability services within public programs. This marks a new area of service for the organization, and we are seeking a Customer Care Manager with extensive knowledge of disability services and ADA compliance to help lead this important initiative. Due to this significant expansion in service offerings, the Customer Care Manager will be responsible for overseeing daily operations, maintaining high team standards, and ensuring exceptional customer satisfaction. If you have experience leading teams, possess strong communication skills, and can collaborate across all levels of an organization, we encourage you to apply! Responsibilities: Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery, with a focus on supporting disability services. Lead and support staff through hiring, training, coaching, and performance management, ensuring team readiness to serve individuals with disabilities. Oversee scheduling operations, including managing fixed schedules, ASAP and future-dated reservations, and ensuring adequate coverage for disability-related service requests. Coordinate real-time dispatching of services, prioritizing timely and appropriate responses to both scheduled and urgent disability service needs. Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing and workflows to meet service goals and accessibility standards. Ensure full compliance with internal policies, ADA regulations, and other relevant disability service standards. Maintain accurate reporting and assist with budgeting, payroll, and reconciliation processes. Handle escalated customer and client issues, particularly those involving disability accommodations, ensuring timely and respectful resolution. Conduct quality assurance reviews and implement continuous improvement initiatives to enhance service delivery for individuals with disabilities. Oversee vendor relationships, including contract management and ensuring vendors meet accessibility and service expectations. Respond to emergencies and critical incidents, coordinating with internal teams and external partners to support individuals with disabilities effectively. Qualifications: Minimum of 5 years of experience in a contact center environment Proven track record of successfully managing a contact center Technical proficiency with scheduling software such as Trapeze, TransLoc, Via Mobility Solutions, or TripSpark Strong proven experience with disability services and ADA compliance Bachelor's degree preferred Ability to support a 24/7 operation, including during operational issues or emergencies Flexible availability to work varying shifts, including weekends

About the Business Development Team The Business Development Team at FiscalNote is the key touchpoint for our client-focused approach. Our mission is to help our clients identify challenges and provide innovative, data-driven, and practical solutions to better navigate risk, opportunity, and uncertainty. We leverage our platform of software and information-services products to empower people and organizations with the right information at the right time. FiscalNote's on the Business Development Team, both experienced and new professionals, gain opportunities for learning and professional development in a diverse and innovative culture, rooted in our company values and mission. About the Position As a manager, you understand our product in a soup-to-nuts fashion and can boil down the platform offering to truly match the audience they are speaking to. Internally you keep our machine oiled, understanding how to talk across departments and how to motivate, align, and drive the organization; to surpass goals and exceed expectations. The Sales Development Representatives need to understand the power of marketing and the value of solution selling to turn general market interest into real business opportunities for FiscalNote. You will be responsible for managing a team of inside Sales Development Managers & Representatives to achieve and exceed their call scheduling objectives. About You You are motivating, empathetic, and metrics-driven. A natural mentor, you provide clear expectations, fair assessments, and constructive feedback that drives performance. You excel at fostering ambitious SDRs into high-performing business development professionals and are energized by the challenge of turning leads-both hot and cold-into tangible revenue opportunities. The base salary range for the role is $125,000 - 140,000 per year. #LI-HR1 What to Expect in this Position Lead, motivate, and evaluate a team of 30 SDRs and Managers Design and implement individualized coaching plans to strengthen performance and drive excellence Track and report on KPIs including SDR activity, meetings booked, meetings held, and opportunities created Measure and improve MQL qualification and conversion rates Develop SDRs for future leadership opportunities and broader responsibilities Collaborate closely with Sales and Marketing teams, leveraging platforms such as Salesforce, SalesLoft, Marketo, and Gong Provide hands-on mentorship and consistent guidance to SDRs What Sets You Apart Bachelor's degree in Business or related field 5+ years of experience managing and coaching SDRs and Managers Strong expertise with Salesforce and marketing automation platforms (Marketo, Pardot, Eloqua, etc.) Proven experience in prospecting, cold calling, and direct selling (preferably software or services) Demonstrated success in consistently achieving or exceeding quotas and targets Experience partnering with marketing to drive demand-generation strategies Track record of developing and promoting talent Exceptional communication, writing, teamwork, and people management skills Strong background in mentoring and coaching high-performing teams Excited about this role, but don\'t meet 100% of the expected qualifications listed above? We\'d still love for you to apply! When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team at fiscalnote dot com, we\'ll be happy to connect! As part of FiscalNote\'s commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team at fiscalnote dot com to let us know the nature of your request. About FiscalNote FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk. At FiscalNote, We Lead with Values Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family Company Benefits FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we're all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at ***************************************** FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer. FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit ********************* #J-18808-Ljbffr

Job ID 2025-13069 # of Openings 1 Category Communications Benefit Type Salaried High Fringe/Full-Time LMI is seeking a Sales Marketer to partner across the Marketing team, Sales Engineering team in the CTO, and customer-facing account teams to develop and deliver polished, consistent, and effective sales support materials. This role will balance quick-turn, opportunity-driven requests with the creation of repeatable playbooks, templates, and processes that strengthen LMI's platform sales and business development efforts. The ideal candidate has experience in marketing, plus sales enablement or business development, with a strong ability to translate technical inputs into compelling messaging, stories, and sales materials. They should be highly organized, skilled in writing and visual communication, and comfortable managing multiple deliverables in a fast-paced environment. They should be prepared to take ownership of project trajectories and deadlines, execute much of the work themselves, and manage many moving pieces at once-including balancing priorities and multiple stakeholders -requiring agility, adaptability, and a solutions-oriented mindset. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Sales Support Material Development Create and maintain a library of foundational sales support materials that can be tailored for opportunities, including: PowerPoint presentations, messaging and copy (pursuit-specific talking points, value props, customer language), video assets, leave-behind collateral (placemats, brochures, slicksheets), digital meeting resources (virtual briefing decks, interactive materials) Customize and deliver opportunity-specific materials for Sales Engineers and Product Owners with a 1-3 day turnaround. Ensure all outputs are consistent with the LMI brand and tailored to customer needs. Process & Playbook Development Develop repeatable playbooks, templates, and checklists for producing sales support materials efficiently. Manage and maintain avenues of communication with trusted vendors and contractors for design, print, video, and production support, delivered on-time, within budgets, and in fulfillment of requirements with high quality. Partner with teammates through the Marketing team to ensure alignment with positioning, campaigns, and comms plans. Collaboration & Stakeholder Engagement Work closely with Sales Engineers, Product Owners, and market stakeholders to capture technical inputs and turn them into audience-ready materials. Coordinate across Marketing, the Growth organization, and technical teams to ensure all sales materials meet requirements and deadlines. Performance Tracking & Continuous Improvement Track and report on production metrics, usage of materials, and stakeholder satisfaction. Monitor effectiveness of sales support materials in driving platform sales & opportunity success. Use feedback and data to improve templates, messaging, and processes over time. Qualifications Experience in marketing, as well as sales enablement or business development. Strong understanding of commercial sales and federal contracting, BD processes, and pursuit cycles. Excellent writing and editing skills; able to craft messaging that is clear, persuasive, and tailored to federal audiences. Proven ability to communicate complex technical subjects to non-technical audiences in a compelling manner. Proven ability to operate independently by identifying a course of action and driving a project end-to-end, from understanding requirements, to shaping strategy and executing deliverables. Proficiency with PowerPoint (required); experience with Adobe Creative Suite, Canva, or video editing tools a plus. Highly organized and detail-oriented, with strong project management skills. Comfortable balancing quick-turn requests with longer-term process-building. Strong communication and stakeholder engagement skills; ability to work across technical, business, and creative teams. Experience working with vendors and production partners for print, video, and design. LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

Government of the District of Columbia Office of the Chief Financial Officer (OCFO) Sales Manager $126,178.00 - $162,565.00 The Office of the Chief Financial Officer (OCFO), whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of a Sales Manager responsible for planning, managing, and executing sales strategies to support the DC Lottery's revenue goals. This position is located in the Office of Lottery & Gaming (OLG). The incumbent oversees corporate account management, retailer recruitment, training programs, and trade marketing initiatives Duties include but are not limited to: Developing and implementing sales plans Analyzing sales data to identify trends and opportunities Coordinating promotional events Supervising Sales Coordinators Collaborating with internal teams and external partners to enhance retailer engagement MINIMUM QUALIFICATIONS: Five (5) years of progressive experience performing duties related to sales and retail sales principles and practices, including developing sales strategies, and creating new sales promotions and programs for new and existing products and retailers; experience coordinating marketing activities and point-of-sale (POS) logistics; and at least one (1) year of supervisory experience or providing guidance to lower-level staff. Strong written and oral communication skills are required. For initial review, please click the apply button or submit your resume to the Office of the Chief Financial Officer, Office of Human Resources, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024. To complete an application or for additional details related to this vacancy, please visit ************** and reference announcement number: 25-AD-DCLB-0002 The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance. The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview The Senior Customer Success Manager, Public Sector is a highly motivated and commercial minded individual that coordinates successful end-to-end customer lifecycle management to ensure long-term satisfaction, accelerated net retention, NPS, product usage and referrals. The Senior Customer Success Manager is a naturally collaborative individual who thrives in a customer focused environment and has had proven success in partnering directly with leaders of large multi-national companies in solving their governance challenges using our product offerings. This will be Senior Customer Success Manager role that specifically engages with Public Sector agencies, accounts and partners. Key Responsibilities * Seamless project management through all phases of the customer relationship, including managing the users of Diligent's applications; the Board Directors and Corporate Executives. * Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Diligent's products and services to then be passed to the Expansion Sales team. * Provide excellent customer experience for all accounts by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. * Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. * Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products. * Ability to successfully manage multiple clients and products in an organized and meticulous manner. * Act as liaison between multiple internal teams (services, sales operations, marketing, and sales). Required Experience/Skills * 5-7 years of Customer Success, Account Management or Post-Sales experience required. * Public Sector experience required. * Track record of over-achieving quota. * A passion for collaboration and a deep understanding of the technology involved in SaaS. * Excellent Project Management expertise and experience. * Outstanding communication skills, both written and verbal. * Strong Presentation skills and experience working with C-Level Executives and Directors. * Strong technical focus and detailed knowledge of Microsoft Office Applications. * Superb personal organizational skills to ensure all client commitments are met. * Customer focused. Able to deliver extremely high levels of customer satisfaction. * Able to perform well in the face of tight deadlines and tough technical and organizational challenges. * Commercial acumen - see and build on the potential for growth of clients. U.S pay range $100,000-$122,000 USD What Diligent Offers You * Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients * We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few * We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. * Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Overview: The Customer Success Manager will be responsible to ensure customers achieve their desired outcomes while using Inovalon's products and services. As a member of the Customer Success Management team (CSM), the Customer Success Manager will partner with clients to drive adoption and outcomes leading to renewals, expansion and advocacy across your assigned portfolio. Duties and Responsibilities: Flawlessly execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer; Prepare and lead regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer's goals and effectively communicating the value delivered from Inovalon's products and services; Execute adoption plans to increase utilization and engagement of Inovalon's products and services; Proactively identify risks to the customer achieving their stated goals and demonstrate influence in driving outcomes, both internally and externally; Successful manage renewal opportunities with each customer, and identify expansion opportunities; Build and foster senior-level relationships with the customer's leadership and decision makers to solidify our partnership and commitment to the customer business; Partner with customer stakeholders to understand their goals, provide guidance and recommendations to help them achieve desired outcomes; Successfully identify and drive expansion opportunities in existing customer SOWs and identify adjacent opportunities; Develop and maintain in-depth product knowledge and expertise regarding all Inovalon products, services, and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by Inovalon customers; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. Job Requirements: Minimum of 2 years of relevant experience required 3 years of customer relationship/account management experience within the healthcare industry preferred Ability to communicate with clients effectively regarding all aspects of product, service delivery, and related information; Demonstrated experience of successfully managing customers, to include renewal and expansion opportunities; Aptitude to understand healthcare industry and IT solutions based on analytics; Problem solving skills and strong communication and interpersonal skills; A high level of accuracy and attention to detail is required; Demonstrated ability to capture, understand, manage, and resolve questions and issues; and Ability to manage expectations, create high levels of satisfaction, and effectively convey client needs to colleagues and functions throughout the company. Education: Bachelor's degree or equivalent experience in a related field is required. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will likely be up to 25%.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $161,700 - $234,150 In Illinois, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Job DescriptionCustomer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas. Powered by JazzHR 9GFKyhUT7V

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready * to make a change? As a Senior Customer Success Manager, Toast's way of saying an “Account Manager”, you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals, and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Enterprise (ENT) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll * (Responsibilities) This role is expected to conduct 3-4 onsite customer visits per month within the DMV region. Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers. Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities. Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy. Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow. Cross functional management: Coordinate across internal teams to help our customers solve their challenges and identify scalable solutions for sales and profitability growth Do you have the right ingredients* ? (Requirements) 8+ years account management experience Mid-Market or Enterprise customer management experience Strong leadership, teamwork, and cross-departmental collaboration skills Strong communication and presentation skills that meet the expectations of corporate teams and C-suite executives. Success operating independently and navigating competing priorities in a constantly changing environment Working knowledge of Property Management Systems (PMS) used in hospitality environments (e.g., Opera Cloud, OnQ, Pep, Lightspeed, Stay), with the ability to quickly adapt to new platforms. General technical proficiency using software Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) Strong understanding of POS systems, integrations, and Hotel F&B + guest services operations workflows Experience providing technology or SaaS solutions to a client base Experience managing customers in Mid-Market, Top SMB, or Enterprise segments Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** *Bread puns encouraged but not required The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$114,000-$114,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success. This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance of the NYC or Minneapolis Metro office locations (typically 3 days/week). To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Trianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company has developed a disruptive “IP Led Transformations” vision, strategy, and business model over the past 3 years. Some of the company's IP was recently acquired by AWS and its overall business model has taken off sharply in 2024. Trianz is led by Sri Manchala, a former special forces officer from the Indian army and author of Crossing the Digital Faultline | Trianz, and a team of veterans from well-known firms such as Deloitte, HCL, KPMG, Wipro, Microsoft, TATA, AWS, GE, etc. About Trianz Trianz believes that companies around the world face three challenges in their digital transformation journeys - shrinking ‘time to transform' due to competition & AI, lack of digital-ready talent, and uncertain economic conditions. To help clients leapfrog over these challenges, Trianz has built IP and platforms that have transformed the adoption of the cloud, data, analytics & insights AI. Specifically, the following Trianz platforms are changing the way companies approach transformations in various disciplines: Concierto: A fully automated platform to Migrate, Manage, and Maximize the multi & hybrid cloud. A zero code and SaaS platform, Concierto allows teams to migrate to AWS, Azure and GCP and manage them efficiently from a single pane of glass. Visit ******************* for more information. Concierto Insights & Agentic AI: is a Data to AI SaaS platform designed to drive data-led transformation at lightning speed. Through conversational AI, organizations seamlessly engage with all their data, unlocking real-time insights, and uncovering hidden opportunities and risks-all within one powerful platform. Visit **************** to know more. Pulse: Recognizing that workforces will be distributed, mobile, and fluid, Trianz has built a ‘future of work' digital workplace platform called Pulse. Visit ******************** Since the market launch of this strategy in mid-2023, Trianz has experienced enormous growth, success and recognition. Some of Trianz' built IP in data and analytics was acquired by Amazon. Since then, Trianz has been made an engineering partner of Amazon for building/supporting connected ecosystems across multiple AWS platforms. Most recently, Trianz and AWS have signed a strategic collaboration agreement within which the two companies will work on joint roadmaps/solutions for the cloud; AWS will buy Trianz | Concierto in bulk for AWS partners to use for migrations; AWS will also recommend Concierto to their MSPs and finally, AWS Professional Services and Trianz have signed an agreement for joint solutioning and customer delivery. Read more: Trianz enters into a Strategic Collaboration Agreement with AWS to Revolutionize Cloud Adoption and Management (yahoo.com) Given all this, Trianz is experiencing a significant demand for its SW platforms and consequent growth. To support this growth, Trianz has recently raised private equity capital to scale the company over the next several years (Trianz Announces Strategic Growth Capital Investment by Capital Square Partners (prnewswire.com). It is now bolstering its senior and mid-level leadership with top talent across GTM, Engineering, Services, and Partnership organizations. We are seeking leaders driven by our purpose - to help customers accelerate digital transformations and build the next generation software and services organization. Role: Customer Engagement Manager - Cloud Migration & Portfolio Management Employment Type: Contract duration - 12 months with the possibility of extending further Work location: Initially at Trianz office in Herndon, VA until assigned to a customer engagement. Later, must be flexible to relocate anywhere in the U.S. based on client deployment. Work mode: Hybrid - 3 to 4 days per week in the Trianz VA office initially. Post customer assignment, the work model will depend on client expectations. About the Role We are seeking a Customer Engagement Manager a strategic mid-leadership role responsible for orchestrating enterprise-level cloud migration initiatives across multiple projects and strategic customer accounts. The ideal candidate will oversee comprehensive migration planning, coordinate cross-functional teams, and align technical solutions with business objectives. This position requires strong project management expertise, balanced technical understanding, and exceptional stakeholder management skills to deliver successful cloud transformation outcomes. The role involves managing migration portfolios, developing standardized approaches, and ensuring projects are delivered on time, within budget, and to quality standards-all while maintaining a focus on the client's long-term business goals and digital transformation journey. What You'll Be Doing: Portfolio and Program Management: Manage multiple migration projects simultaneously across strategic customer accounts Develop portfolio-level roadmaps and migration strategies Balance resources effectively across multiple concurrent migration initiatives Implement/Build standardized processes and templates to ensure consistency across the portfolio Strategic Advisory: Provide consultative guidance to clients on modernization strategies and cloud adoption frameworks Align cloud migration initiatives with clients' business goals and digital transformation objectives Develop business cases and ROI models for cloud migration at enterprise scale Identify opportunities for innovation and continuous improvement across client engagements Experience developing long-term roadmaps for enterprise cloud adoption Proven track record of identifying cross-project dependencies and critical paths Ability to anticipate and mitigate risks at both project and portfolio levels Technical Leadership: Collaborate with technical teams to understand application landscapes and dependencies Contribute to migration approach discussions, bridging business requirements with technical solutions Support architects in developing practical migration patterns that can be applied across projects Maintain awareness of relevant cloud technologies and migration best practices to facilitate informed decision-making Help translate technical concepts into business terms for effective stakeholder communication Technical Acumen: Familiarity with application portfolio assessment and rationalization tools Understanding of cloud economics and FinOps principles Knowledge of enterprise architecture frameworks (TOGAF, Zachman) Familiarity with containerization, microservices architecture, and serverless computing Analytical Skills: Strong data analysis abilities to evaluate application portfolios and prioritize migration waves Experience using quantitative methods to assess migration complexity and effort Ability to create decision matrices for migration strategy selection Proficiency in developing business cases with TCO/ROI calculations Why Join Us: Be part of a rapidly rising, global technology innovator whose platforms and services are engaged by Fortune 1000 companies and industry leaders such as Microsoft & Amazon. Immerse yourself in a culture where creativity is celebrated and encouraged. Engage in thrilling projects and opportunities for your professional growth. Contribute to our quest to redefine the industry. Competitive compensation and benefits with occasional ‘distinctive benefits' that set us apart. Who you are: 14-16 years of experience with 7+ years of Program management 14 plus years of IT Infrastructure experience Experience in managing large-scale cloud migration projects. Knowledge of IT infrastructure, networking, and security principles. Experience with Migration, Modernize and DevOps practices and tools. Familiarity with compliance and regulatory requirements related to cloud computing Minimum of 7 years of experience in project management, with a focus on cloud computing and migration projects. Extreme familiarity with Cloud Adoption framework and Well Architected Framework Strong analytical skills, business-focused and passionate about the customer experience. Must be able to work in a dynamic work environment. Excellent communication skills, resourcefulness, and ingenuity in solving problems. Ability to work with minimal supervision while managing a variety of responsibilities. Technical Skills: Proficiency with cloud platforms (e.g., AWS, Azure, cloud architecture, and cloud services. Project Management Skills: Proficiency in project management tools (e.g., MS Project, Jira, Trello) and methodologies (e.g., Agile, Waterfall). Certifications: PgMP and/or PMP. AWS Solutions Architect (Pro/Associate), Preferred - Azure Solutions Architect, or GCP Professional Cloud Architect Education: Bachelor's degree in Computer Science, Electrical Engineering, or related field. Trianz is growing at a faster pace than the industry for the last five years. Read through some of the key industry recognitions we have received for our innovative execution and strategic client initiatives here. Equal Employment Opportunity Trianz is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, special needs veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). We comply with all state and federal laws and regulations protecting employees and applicants against illegal discrimination, retaliation, and harassment. Our policy is available upon request. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Trianz participates in the E-Verify program in certain locations, as required by law. We are committed to providing reasonable accommodation for all qualified individuals with a disability or other reasons protected by applicable laws. If you require assistance or accommodation due to a disability or special needs to search for a job opening or apply, please email [email protected] with your request and contact information. Trianz Privacy Notice Trianz respects your privacy and wants to ensure we comply with applicable Data Privacy Regulations as per local regulator laws. Please review our privacy policy at **************************************** for more.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. About This Role: We are seeking a highly motivated and experienced Engagement Manager to join our Professional Services team. The ideal candidate will be responsible for managing client relationships, overseeing project delivery, and ensuring client satisfaction. Responsibilities Serve as the primary point of contact for clients, building and maintaining strong relationships Manage the full lifecycle of professional services engagements, from project initiation to successful completion Develop and execute project plans, ensuring projects are delivered on time, within scope, and within budget Collaborate with internal teams (sales, product, engineering) to ensure seamless project delivery and client satisfaction Identify opportunities for account growth and work with sales to expand our services Provide regular project updates and reports to clients and internal stakeholders Mitigate risks and resolve issues that may arise during project execution Contribute to the continuous improvement of our professional services methodologies and processes Ability to explain technical concepts to broad audiences Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite. Qualifications Minimum Qualifications: 5+ years of SaaS project management or implementation experience Experience managing, supporting, or delivering professional services or technology projects for US Federal agencies Demonstrated ability to manage complex projects and multiple priorities simultaneously Strong client-facing skills with a track record of building and maintaining strong client relationships Preferred Qualifications: Knowledge of CX or contact center technologies and platforms Experience supporting federal clients in achieving or maintaining an Authority to Operate (ATO) status for SaaS solutions Understanding of the FedRAMP authorization process and its influence on project planning and delivery for government clients Excellent communication, interpersonal skills and attention to detail Ability to consult client on best practices, pros / cons of particular project paths, and drive toward an outcome focused strategy PMP or other relevant project management certification Bachelor's degree or equivalent experience Medallia is committed to equal pay and transparency. The annual base salary range for this position is $91,000-$138,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applical status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at . For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.