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Customer success manager jobs in Boise, ID

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  • Sr Customer Success Manager

    Oracle 4.6company rating

    Customer success manager job in Boise, ID

    The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall Implementation and operational success of the customer with using Oracle Health solutions and services. The CSM seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption, and value realization. The Customer Success Manager identifies, develops, tracks, and manages priorities and committed actions to ensure progress. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within the assigned customer account portfolio. The senior Customer Success Manager portfolio includes clients with varying needs and complexity. One or more clients may have significant needs related to upgrades, implementations, renewals, transformation, adoption, or all of these factors based on business needs. The CSM will be measured on the following: - Strong Success Plans for their customer or portfolio of customers - Referenceability - Success Stories - ARR retention and growth - Contract renewal rate - Code currency - Sales Leads generated (aka white space) - Overall customer satisfaction - Metrics driven, Customer advancement and performance on defined KPIs - Growth of the overall culture and practice of customer success within Oracle Health by participating in key initiatives, be a part of or lead the building of CS tools and enablers, mentoring and growing junior CSMs and evangelizing the practice of CS across Oracle Health **Responsibilities** Develop long term partnership with our customers to ensure they remain successful by realizing the full value of their investment with us to ensure customers continue/replenish/renews contract with Oracle. Responsible for maintaining a high level of customer satisfaction by being a liaison between our customers and Oracle's internal operations. Identify product adoption, expansion and up sell opportunities. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis. **Executive Relationship Ownership** + Serve as a relationship owner for CIO, CMIO, CNIO, CFO, COO, and other C-suite stakeholders, ensuring consistent executive engagement, alignment on strategic priorities, and a clear understanding of Oracle Health vision and organizational objectives. + Build and maintain trusted advisor-level relationships with health system executives, demonstrating credibility across clinical, operational, and technical leadership. + Lead executive-level discussions and briefings, proactively surfacing insights, risks, and recommendations that influence strategic decision-making. + Coordinate and facilitate routine CXO governance meetings and Customer Value Reviews. **Executive Communication & Presentation Skills** + Prepare and deliver executive level presentations for senior healthcare leadership, covering Oracle's vision and new AI capabilitiesand translate product capabilities, roadmap updates, and analytics into an executive-ready narrative. + Support strategic alignment and value realization aligned to customers strategic initiatives. + Present to large, cross-functional audiences, including boards, hospital leadership teams, and multi-hospital system executives. + Demonstrate exceptional communication skills, including the ability to handle challenging conversations and influence outcomes across the healthcare ecosystem. Knowledge, Skills & Experience: - BS or BA degree in related field and/or related and equivalent job experience. - 8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management and/or other client facing HCIT solution work. - Knowledge of relevant best practices within Healthcare Information Technology (HCIT) consulting as evidenced by prior successful consulting outcomes and achievements. - 8+ years' experience consulting, influencing and partnering with key customer end-users and decision-makers up to and including healthcare CXOs and CIOs. - Prior experience with Oracle Health products and service offerings preferred. - Strong project management skills including ability to create, maintain and execute on a detailed account management plan including budget, structure, schedule, needs, metrics and outcomes. - Excellent communication and interpersonal skills including ability to articulate complex information in a way that others can easily understand in both verbal and written form. - Ability to influence, persuade and negotiate to achieve effective and mutually beneficial outcomes. - Ability to partner and collaborate across teams and organizations to resolve conflicts, drive performance improvement, and achieve positive outcomes as indicated by agreed upon metrics and KPIs. - Ability to travel to client sites up to 25% of time based on business needs. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $43.99 to $85.63 per hour; from: $91,500 to $178,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
    $91.5k-178.1k yearly 2d ago
  • Customer Success Account Manager

    ISC2 4.1company rating

    Customer success manager job in Boise, ID

    Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _2 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_
    $94k-133k yearly est. 60d+ ago
  • Customer Success Manager - Cisco

    Shi 4.7company rating

    Customer success manager job in Boise, ID

    **About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive - in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support Services & Software business. The Customer Success Manager will work closely with SHI sellers and build Cisco seller relationships as well as top customer relations inside the assigned coverage area. The Customer Success Manager will meet with customers each month, helping them with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI. **Role Description** + Executing against given key performance indicators including customer retention, growth of customers business, and selling Cisco support services & software + Managing the lifecycle of Cisco support services & software contracts including EAs + Building top level customer relationships with key SHI customers to ensure a positive customer experience. + Working with SHI sales to ensure they are reviewing Cisco roadmaps with stakeholders within the customer. + Partnering with the Cisco organization to co-sell effectively across a targeted list of customers + Continuous learning and development on new product technology offerings and Cisco support services & software specific offerings and programs. + Assisting in training SHI Sales on Cisco products & programs and how customers can benefit by leveraging their products & buying programs + Onboard customers to their Enterprise Agreement or other software subscription contracts + Assign licensing contracts to customers and guide their navigation throughout the Cisco Smart Accounts portal + Schedule and hold Quarterly Business Reviews with customers + Update customers on consumption, track issues, position services, and track service engagements + Take lead and execute on tracking customer`s true-forwards and consumption for EA subscriptions **Behaviors and Competencies** + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. + Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. + Impact and Influence: Can persuade others to consider different perspectives. + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Business Acumen: Can analyze financial and operational data to make informed decisions. + Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations. + Results Orientation: Can set personal goals and work towards them, achieving results consistently. + Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. **Skill Level Requirements** + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate + In-depth understanding of Cisco's business model, architectural frameworks, support service portfolio with service levels, and buying programs. - Intermediate + Ability to articulate, sell, and quote Cisco support services, subscriptions, and buying programs - Intermediate **Other Requirements** + Completed Bachelor's Degree or relevant work experience required + Ability to travel to SHI, Partner, and Customer Events + 2+ years of experience in a technical, business, or sales role + 1+ year experience in a Cisco dedicated sales support / subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts including Enterprise Agreements self-sufficiently for Customers & Account Executives + Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    $100k-150k yearly 18d ago
  • Concierge, Customer Success Team

    Coinbase 4.2company rating

    Customer success manager job in Boise, ID

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:* * Serve as the primary touchpoint and relationship owner for selected high value Consumer customers. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle requests through to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account. * Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so. * Introducing customers to newly released features or products that they may be interested in. * Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues. *What we look for in you:* * FINRA License series 7 & 63 (will not initially be sponsoring licenses) * Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption. * Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment. * Advanced knowledge of the financial services industry and securities trading. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. *Nice to haves:* * FINRA License Series 3, 4, 65, or 66. * Knowledge of Cryptocurrency and Coinbase Products * Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. *Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!* *Job ID: G2876* *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $40.01-$47.07 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $40-47.1 hourly 22d ago
  • Customer Success Manager

    Equifax 4.3company rating

    Customer success manager job in Boise, ID

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. What you will do Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience Act as the connecting thread for internal teams with the customer across the customer journey Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization Serve as a trusted adviser and advocate for clients Create customer success plan with each client Monitor and maintain customer health Educate clients on business value of solutions Aid customers in usage and value realization of solutions Partner with Account Executive(s) in preparing and conducting quarterly business reviews Drive customer advocacy within Equifax Utilize voice of the customer to inform product roadmaps Coordinate internal COE teams to benefit of customers Provide clients transparency on status of issues/requests Assist with resolution of customer support issues What experience you need Knowledge of customer success processes 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role Bachelor's degree in related discipline or equivalent experience Experience promoting value through the customer experience Experience working with complex, multi-divisional, multi-geographical customers Ability to create structure in ambiguous situations and design effective processes and creatively solve problems Experience working with cross-functional teams What could set you apart Exceptional ability to communicate and foster positive business relationships Ability to establish milestones and keep all team members on task; strong project management skills Self-driven and proactive Bias for action We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-ID-Boise Function: Function - Sales and Account Management Schedule: Full time
    $79k-114k yearly est. Auto-Apply 47d ago
  • Tax Client Manager

    Nichols Accounting Group PC

    Customer success manager job in Boise, ID

    Full-time Description Tax Client Manager Job Type: Full-time, Salary Exempt Who We Are At Nichols Accounting Group, we believe accounting is more than numbers - it's about people, purpose, and building legacies. Recognized as one of Idaho's Best Places to Work three years in a row, we care deeply about culture, work-life fulfillment, and yes - having a little fun along the way. Our Core Values Principled • Authentic • Intentional • Determined Our Mission To glorify God by using our knowledge, skills, and talents to develop our employees to be leaders assisting the business community in growing healthy, strong organizations. About the Role We are seeking a Tax Client Manager to join our growing Tax Department. In this role, you'll serve as a trusted advisor to a portfolio of clients, managing tax strategy, reviewing complex returns, and providing proactive consulting solutions. You'll also supervise and coach team members, ensuring high-quality deliverables and supporting their professional growth. What You'll Do Serve as the primary contact for client communication, consulting projects, and tax returns Review and approve client deliverables (tax returns, financial statements, and advisory projects) Manage client onboarding, billings, contracts, and engagement deadlines Provide proactive solutions for tax planning, risk mitigation, and business consulting Supervise, coach, and develop team members; provide oversight and distribute workload effectively Assist with IRS/state tax notice resolution and audit defense Collaborate with leadership to improve systems, expand services, and grow opportunities Contribute to firm advancement through leadership, training, and innovation What We're Looking For CPA license required Minimum of 5 years of progressive tax experience, preferably in public accounting Strong technical knowledge across individual, business, and multi-entity structures Supervisory or leadership experience with demonstrated ability to mentor others Excellent communication skills with a client-first mindset Proactive, self-starting, organized, and committed to delivering results with integrity Why Join Nichols? A values-driven firm with a mission bigger than numbers: To glorify God by using our knowledge, skills, and talents to develop employees into leaders who help the business community grow healthy, strong organizations. A culture consistently recognized as a Best Place to Work Opportunities for professional advancement and leadership development Competitive compensation, comprehensive benefits, and flexibility for work-life balance Direct access to senior leadership and the chance to make a meaningful impact on both clients and your team Flexible work arrangements to help balance work, life, and family Ready to Apply? If you're ready to combine your technical expertise with leadership and mentorship, and you want to be part of a firm that values both performance and people, we'd love to hear from you. Apply today and help us build healthy, strong organizations that leave a lasting legacy. Nichols provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, or any other characteristic protected by federal, state, or local laws. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
    $65k-109k yearly est. 60d ago
  • FP&A Director - Customer Enablement

    Perkinelmer, Inc. 4.8company rating

    Customer success manager job in Boise, ID

    Responsibilities Location(s) Hartford, Connecticut, Albany, New York, Annapolis, Maryland, Atlanta, Georgia, Augusta, Maine, Austin, Texas, Baton Rouge, Louisiana, Bismarck, North Dakota, Boise, Idaho, Boston, Massachusetts, Carson City, Nevada, Remote Status Regular Job ID REQ-056158 Key Responsibilities: Key Responsibilities: * Lead a global team in managing a ~$400M P&L within PerkinElmer, focusing on key financial metrics (revenue, margins, price/volume/mix, customer past dues, salesforce effectiveness, etc.) to drive business performance. * Partner with commercial leadership to deliver actionable financial insights that drive revenue growth and maximize profitability, leveraging detailed analysis to enable data-driven decision-making. * Develops structured, driver-based FP&A models following best practices and leveraging advanced scenario and sensitivity analysis techniques. * Serve as a strategic advisor to division leadership, offering recommendations to navigate ambiguity, accelerate profitable growth, and implement new technologies and processes to enhance financial and operational decision-making. * Develop and implement the annual operating plan and financial forecasts, ensuring alignment with business goals, and providing insights into performance. Oversee both annual and long-term financial planning cycles, analyzing market trends, gross margins, headcount, and other key drivers. * Support key commercial deals, providing input on pricing, contract structures, and financial viability to drive profitability. * Lead efforts to improve financial processes and drive operational efficiency, eliminating non-value-added activities, enhancing data governance and reporting, and collaborating across teams to optimize financial operations. * Manage special projects and ad-hoc financial reporting, providing insights to support decision-making and ensure alignment with emerging business needs and strategies. * Build and lead a high-performing, diverse team, fostering a commercial-centric culture Qualifications: * Bachelor's degree in Accounting, Finance or Business * 10+ years of relevant business experience in Finance, Analytics, Pricing or Product Management with a track record of scalable success, including leading a team Preferred Qualifications: * Proven experience leading global teams in a matrixed, multi-cultural organization * Strong collaboration skills, working effectively with business leaders and cross-functional teams * Experience building driver-based revenue/cost models and
    $104k-130k yearly est. 31d ago
  • Client Engagement Manager

    Cushman & Wakefield 4.5company rating

    Customer success manager job in Boise, ID

    **Job Title** Client Engagement Manager The Client Engagement Manager oversees the full bid lifecycle for valuation opportunities, including RFPs, panel bids, and large multi property engagements. This role leads onshore bid workflow management, coordinates offshore bid support, and ensures that every proposal is timely, accurate, compelling, and aligned to target margins. The Client Engagement Manager is the central point of contact between producers, valuation teams, finance, and operations for all bids. **Job Description** **Key Responsibilities** **Bid Strategy and Ownership** - Own the end to end bid process for assigned valuation opportunities from intake through submission and post bid review - Partner with producers, valuation teams, country and market leaders, and client relationship owners to understand client needs and decision criteria - Translate client requirements into clear bid strategies, win themes, and value propositions tailored to valuation services - Ensure that bids reflect accurate scope, assumptions, pricing, service levels, and commercial terms **Onshore Workflow Management** - Manage the onshore bid workflow including intake, triage, prioritization, and assignment of tasks - Maintain a clear view of the bid pipeline and ensure stakeholders understand deadlines, dependencies, and status - Coordinate subject matter experts, valuation leaders, finance, legal, and operations to gather inputs and approvals - Implement standard work, templates, and checklists specific to valuation bids to reduce rework and improve quality and speed - Monitor workload and capacity for the onshore team and escalate resourcing needs when required **Offshore Bid Support Coordination** - Lead and coordinate offshore bid support teams responsible for drafting, formatting, research, and data gathering - Provide clear written task instructions, expected service levels, and turnaround times to offshore partners - Review and quality check work produced by offshore teams to ensure accuracy, consistency, and alignment with brand and valuation standards - Continuously improve playbooks, templates, and training materials for offshore teams to drive efficiency and quality **Quality, Compliance, and Governance** - Ensure all bids comply with internal risk, legal, compliance, and brand standards, as well as client procurement requirements - Maintain and update a central repository of approved bid content, including service descriptions, team bios, case studies, and pricing guidance for valuation work - Lead internal reviews and approvals for complex or strategic bids, including governance with senior valuation and operational leaders - Track and manage version control for all bid documents **Client and Stakeholder Engagement** - Act as a trusted partner to producers, valuation leaders, and client relationship owners on pursuit strategy and positioning - Support or lead responses to client clarifications and follow up questions related to bids - Coordinate and prepare materials for client presentations and orals when required - Capture feedback from clients and internal teams after each bid and feed lessons learned into future responses **Performance Management and Continuous Improvement** - Track and report on key metrics such as bid volume, win rate, cycle time, margin performance, and client feedback - Identify trends and root causes that impact win rate, pricing discipline, and operational effort - Recommend and implement process improvements, tooling enhancements, and collaboration models for both onshore and offshore bid support - Contribute to training and upskilling for producers and support teams on bid processes, tools, and best practices **Other Duties** - Perform other duties as assigned in support of client engagement, bid management, and operational excellence **Qualifications** - Bachelor's degree in Business, Finance, Real Estate, or related field, or equivalent experience - Five or more years of experience in bid management, proposals, client engagement, or operations in a professional services environment - Experience in valuation, real estate, or a related advisory business strongly preferred - Proven track record managing complex bids with multiple stakeholders and short timelines - Experience working with offshore or shared service teams preferred - Strong understanding of commercial models, pricing, and margin drivers in a services or valuation business **Skills and Competencies** - Strong project and workflow management skills with excellent attention to detail - Clear, concise written and verbal communication, with the ability to turn technical valuation concepts into client ready language - Ability to build trusted relationships and influence across producers, valuation teams, finance, legal, and operations - Comfortable working in a fast paced environment with competing priorities and frequent deadlines - Proficiency with Microsoft Office, especially Word, PowerPoint, and Excel, and familiarity with CRM, pipeline, or engagement tracking tools - Continuous improvement mindset with a focus on efficiency, quality, and margin discipline **Success Measures** - Increased bid win rate for valuation opportunities and positive client feedback on the bid experience - Reduced bid cycle time and rework, with clear and predictable workflows for producers and support teams - Strong alignment between bid commitments, operational delivery, and target margins - Effective use of offshore resources with high quality, consistent bid outputs \#Remote #RemoteLI Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 93,500.00 - $110,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ****************** or email *************************** . Please refer to the job title and job location when you contact us. INCO: "Cushman & Wakefield"
    $93.5k-110k yearly Easy Apply 8d ago
  • Strategic Account Manager, Target

    Meta 4.8company rating

    Customer success manager job in Boise, ID

    We are seeking a highly analytical and organized individual to join our team as a Strategic Account Manager for the Target account. In this role, the candidate will be responsible for devising and implementing a sales strategy at the customer level, aligned with the overall organizational goals.You should possess demonstrated analytical skills, capacity to communicate and collaborate effectively across internal cross-functional partners - including Category Management, Product Management, Business Development, Data Science, Channel Marketing, and Sales Operations. The position entails establishing and strengthening relationships with Target to drive the Meta hardware vision.You should be customer-focused, goal-oriented to make Meta "our retail partner's best partner", and thrive in a deadline-focused and team-oriented environment.This role requires the ability to travel for key meetings. **Required Skills:** Strategic Account Manager, Target Responsibilities: 1. Lead Wearables strategy and tactics for corresponding business objectives. Manage account day-to-day activities and develop Annual Strategy to achieve sales targets 2. Define and manage an annual business plan for key activities to be carried out each quarter, clearly defined resource allocations and planned investments from retail partner 3. Partner with cross-functional peers in Marketing, Ops, and Finance to optimize merchandising, marketing investment, product detail pages, and overall consumer experience 4. Own inventory planning and forecast management, ensuring forecast accuracy goals are met and risks and opportunities are identified 5. Leverage sales dashboards and data tools to share account insights and trends **Minimum Qualifications:** Minimum Qualifications: 6. BA/BS in Business or Marketing-related field or similar work experience 7. 6+ years experience in Sales, Account Management or Business Development with accounts in Mass, Consumer Electronics, Club or Dotcom channels 8. Knowledge of Consumer Electronics market, industry trends, market conditions and competitive landscape 9. Proven track record in delivery of sales quotas against business plans 10. Experience managing workload within timeframes **Preferred Qualifications:** Preferred Qualifications: 11. 4+ years of experience working with Target **Public Compensation:** $129,000/year to $187,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $129k-187k yearly 40d ago
  • Client Success Manager, Account Management

    Velox

    Customer success manager job in Boise, ID

    Do you have a deep understanding when it comes to digital advertising and making enterprise clients happy? Do you love the challenge of a good SEO and PPC campaign? We are on the hunt for another great addition to the VELOX team. The right person to join our team will be ambitious and motivated to be the best in digital advertising. You should love exploring the newest, latest and greatest. You'll also want to share this knowledge with our Client Success Managers and, of course, our clients. We are an ROI-driven agency. Our clients demand performance and so do we. We are highly analytical and work diligently to determine the best mix of ad placement, platform, technical approach, target, message, call-to-action, and everything else required to scale our clients to the next revenue level. This position will have an extreme focus on making our clients happy across a number of different digital marketing initiatives. You'll participate in strategy discussions for yielding more conversions for our clients and help set scaling points. You will need to know the in's and out's of Google Ads, Bing Ads, and organic search. You should be able to work with our strategic, creative, and technical teams to learn the key points of any campaign, and then to go and create and execute the campaign. The perfect candidate needs to have a strong analytical mindset, a passion for both marketing and enabling technology and a track record of quickly learning and applying new marketing technology solutions. There is administrative work related to the position, you'll need to make sure the numbers all match up for our clients, reporting, and billing. ********* Unfortunately, we are not accepting remote candidates! ********* Responsibilities Operate as the lead point-of-contact for any and all matters specific to assigned clients and thrive in a dynamic environment Manage multiple Account Coordinators to assist you in your daily, weekly, and monthly tasks Build and maintain strong, long-lasting client relationships and acknowledge every client/business is different Develop a trusted advisor relationship with key accounts, client stakeholders, and leadership executives Ensure the timely and successful delivery of our solutions and reports, according to client campaigns and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics including Google Analytics, Google AdWords, and E-commerce data Identify and grow opportunities and collaborate with sales teams to ensure growth attainment Assist with high severity requests or issue escalations, as needed Requirements BA/BS Marketing and or Business degree or equivalent experience Proven client success or account management (preferably in digital marketing or a technology environment) and/or other relevant experience Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on specific needs Proven ability to manage multiple projects while paying strict attention to detail Excellent listening, negotiation, and presentation skills Excellent verbal and written communications skills Skills Search Engine Optimization (SEO) Google Ads Online Advertising E-commerce Sales Advertising Google Analytics Digital Marketing Marketing Communication Benefits Highly Competitive Salary Health Insurance & Dental Benefits with Company Match 401k with Company Match Open Environment - Family Focused Flexible Work Environment Generous Paid Time Off Downtown Boise Office Brand New World-class Gym (In-House) Personal Training (In-House) Paid Downtown Parking Kombucha on Tap Team Building Events What's our culture like? We're kind of like one big (or small depending on where you're from) family. We like to work hard and have fun. We're serious about getting it right and have a lot of laughs along the way. Accountability is huge for us because the buck stops here. We don't make excuses. We're persistent and persuasive, thrive on strategy, and "always striving for greatness" is the name of our game.
    $62k-97k yearly est. 60d+ ago
  • Manager Client Services Ops - Majors

    Paylocity 4.3company rating

    Customer success manager job in Meridian, ID

    Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers. Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business. This role will support of our Majors OR Majors Plus client segment. Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Develop strategies and initiatives to enhance and maintain client satisfaction and retention. * Lead and manage a team of Executive Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk. * Facilitate continuous learning opportunities to expand the knowledge base of your staff. * Offer proactive development opportunities aligned with corporate goals and values. * Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization's values. * Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment. * Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one. * Generate creative solutions and innovative ideas to increase employee engagement and retention. * Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation. * Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances. * This job requires up to 25% travel for internal and/or client-facing meetings * This role is an onsite position Education and Experience * High School Diploma or equivalent required; Bachelor's degree preferred * 2+ years of previous leadership experience in a customer service/customer relationship role * Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs) * Experience with leading other leaders preferred * Previous experience in HCM/Direct Payroll Industry * Experience working with payroll, HCM, or HRIS software * Excellent knowledge of MS Office, including MS Excel * Strong interpersonal skills Physical Responsibilities: * Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. * Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. This role can be performed from any office in the US. The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via **************************
    $74k-115k yearly 12d ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer success manager job in Boise, ID

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients. **Role Responsibilities:** + Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth. + Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions. + Engage, develop, and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Minimum of 5 years prior strategic relationship management and/or sales experience. + Must possess a sense of urgency and deep resilience to drive results and win. + Experience with managing complex and challenging clients. + Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Effective oral and written communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment. + Experience working in Media & Entertainment, Business Services, Financial Services, or Food & Beverage verticals preferred. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25021831
    $89.3k-150.3k yearly 20d ago
  • Client Relationship Manager

    Ernest Packaging Solutions 4.3company rating

    Customer success manager job in Boise, ID

    For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people. Client Relationship Manager (Outside B2B Sales) Sales Territory: Local Radius to Boise, ID Workplace: Hybrid of Field, Remote, Office Competitive Base | Uncapped Commissions | Bonuses | Benefits | Car Allowance The Culture Sets the Vibe At Ernest, we don't just build careers-we build community. Our culture is rooted in putting our people first, always. We believe in celebrating wins big and small, sharing meals, enjoying the journey together, and showing real appreciation for the individuals who make our company great. When you join Ernest, you become part of something bigger: a connected culture where you're valued, supported, and empowered to thrive. This isn't just a place to work-it's a second home, a second family, our Ernest family. Ready to build something that's yours-forever? At Ernest, we don't just sell packaging-we build partnerships. We're looking for a Client Relationship Manager who thrives in the field, loves the chase, and builds lasting relationships that pay off (literally). This is outside sales with serious upside. You'll prospect, pitch, and open new accounts-and then own and grow them. You'll keep earning residual income from every account you bring in. That's right-forever. What You'll Do Engage potential clients through proactive, in-person outreach and meaningful relationship-building within your territory Develop a book of business through new client acquisition Manage and grow the accounts you open-these are yours to keep Offer solutions with our products in packaging, automation, janitorial, safety, and beyond Represent the Ernest brand with professionalism and personality What You'll Get Uncapped earnings: Base salary + commission + bonuses + car allowance Residual income from your accounts (even years down the line). High impact, high reward. $200k-$400k isn't a stretch-it's the standard for our best. Benefits: Medical, dental, vision, 401(k), PTO Culture that clicks: Fun, supportive, driven-we root for each other Legacy with lift: 79+ years of innovation, and we're still growing What We're Looking For Passion for sales and relationship-building Previous experience in outside sales Hunter mentality with a knack for face-to-face engagement Resilience, positivity, and an entrepreneurial gritty spirit We're not your typical company and we don't want typical salespeople. We want someone bold, curious, driven, and ready to grow something extraordinary. If this is you, let's do this. Unbox your potential by moving packaging forward-with Ernest. Wanna see what makes us awesome? Hit play on our latest videos: Newest Company Video with Keanu Reeves! Watch us make a cardboard skateboard with Tony Hawk! Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers' needs, even if we have to invent it!
    $70k-114k yearly est. Auto-Apply 60d+ ago
  • Strategic Account Manager

    Riverside Natural Foods

    Customer success manager job in Boise, ID

    Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun. We're on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain - and yes, it will get rough. But that's what makes the journey worthwhile. So, lace up your boots and let's tackle the climb together. You can learn more about us at ****************************** Purpose of Position The Strategic Account Manager is responsible for calling on, building business, and developing relationships with a designated group of Tier 1 and Tier 2 key chain accounts. Role: Strategic Account Manager - West Location: Remote role, located anywhere in the Western U.S., responsible for servicing the Western region. Duties & Responsibilities Driving sales growth for Riverside Natural Foods: Demonstrate and uphold Riverside's Core Values, mission, and vision. Help to establish RESPECT and confidence with customers. Build and strengthen relationships across customers, brokers, and distributor partners. Educate distributors, brokers, sales agents and customers on product attributes and benefits while displaying HUMILITY. Build relationships within multiple levels of the customer organization. Develop and manage collaborative partnerships and joint business plans with key customers. Develop and drive strategic plans to meet or exceed revenue goals. Have high engagement with broker partners and customers to collaborate and partner during the planning process. Provide key inputs for demand planning - own the bottoms-up forecast for the S&OP process for each account owned. Properly manage forecasting on an accurate and consistent basis. Compile and review quantitative sales data and react rapidly to changing trends or new competitive threats and opportunities. Have a close pulse on environment and proactively have plans to support customer and RNF brands. Create and present customer specific presentations. Share strategic initiatives with broker & distributor partners, enabling them to tactically execute against plans. Develop customer-specific programs to drive strong velocities. Discover medium- and long-term opportunities. Offer solution based selling approach. Ensure execution against planning tactics of: Distribution: Utilize Priority Ranking List to close/expand distribution on core voids. Shelving: Work Closely with Category Management team to understand best shelving principles to share with retailers Merchandising: Create merchandising and promotional programs with retailers that support RNF strategies, tactics, and programs Pricing: Work with retailers on pricing guidelines & guardrails as communicated through Sales Planning & Strategy (on everyday pricing and promoted) Present all Innovation in a timely manner, creating plans for quick speed-to-market. Collaborate on marketing programs with customer and RNF US Marketing team. Effectively manage trade spend against assigned trade budgets. Follow trade compliance and deduction support process. Manage trade payments and deductions in a timely manner. Communicate account activity/results via internal processes. Conduct quarterly business reviews with accounts. Send out monthly updates to both internal team and customer. Drive strong partnerships and engagement with broker partners (monthly connects, quarterly reviews, KPI tracking, etc.) Demonstrate OWNERSHIP by managing customers as if they were your own. Full understanding of customer and competitive market. Attend designated trade shows and events. Keeps the work atmosphere FUN by keeping it light and welcoming. Any other duties as assigned. Travel may require 50% + Education & Qualifications Prefer College degree in Business. 6+ years of progressive sales experience. Experience in the organic / health food industry a plus. Skills and Abilities Demonstrable success at creatively solving problems and implementing those solutions. Must have strong presentation, negotiating and listening skills. Strong TEAM player Excellent interpersonal communication skills Outstanding organizational, and time management skills Intermediate level of computer and technical skills with an emphasis on MS Office Suite Ability to adapt communication style based on the audience. Ability to communicate in a clear and professional way, both written and verbal Tech savvy with apps and sales related software Resourcefulness and Resiliency in Selling Energy, PASSION, ambition, competitiveness Displays integrity, excellent professional ethics. Proven ability to build and maintain productive relationships with key business partners. Proven ability to make decisions based on a mixture of information, analysis, experience, and judgement. Self-starter, highly self-motivated Adept and Agile in working through business analytics. Strong ability to navigate business financials. What we expect: Values-led: You'll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life's too short to take ourselves so seriously that we don't enjoy the journey. Unparalleled experiences and opportunities: We're still determining who we are and what we can be. Help us shape what this organization will look like and what we'll offer the world, into the future. This means rolling up your sleeves and sometimes building the process - fast! - while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we're okay with that, as long as we're staying true to our values and learning and improving along the way. Access to everyone: We're a flat organization with few silos which means you'll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don't be shy. Speak up, share your ideas and go places you normally wouldn't - like the plant, or the boardroom. Personal development: We'll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress. Gratitude: As a growing business, we can't always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we're all in this together and we value you. What We Offer: Values-led: We don't cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises. Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren't obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well. Humility: We're a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don't brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn't one superstar at Riverside. We take turns leading the way as we climb to the summit. Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top. Wait! There's more! Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs! RRSP matching or 401k matching for an empowered financial journey Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights Develop your career further through our Riverside University program and with our Tuition Reimbursement Program An open concept work environment that embodies our Values How to Apply: If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to ******************************** with the job title you are applying for in the subject line or click the apply button! Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.
    $54k-102k yearly est. Auto-Apply 60d+ ago
  • Client Executive (Retirement Services) - Boise

    Prime Team Partners

    Customer success manager job in Boise, ID

    Job Title: Client Executive - Retirement Services Job Type: Full-Time Compensation: $75,000 - $125,000 base salary, with eligibility for variable compensation, commission, and/or annual bonus based on performance. As a Client Executive, you will play a pivotal role in developing new business opportunities, closing sales, and strategically managing and retaining a book of business. This role requires a dynamic, self-motivated professional with a strong background in employee benefits, a proven track record in sales, and the ability to build and maintain strong client relationships at the C-suite level. You will work closely with the marketing team to identify and cultivate leads, as well as collaborate with client management and service teams to ensure exceptional service delivery and client retention. Effective communication, strategic selling, and strong leadership skills are essential for success in this role. Key Responsibilities: * Business Development: Identify, prospect, and close new business through referrals, networking, and prospect meetings to meet quarterly and annual revenue goals. * Collaboration: Work closely with the marketing team to strategically nurture and cultivate prospects, and with account managers to identify and target new business markets. * Client Relationship Management: Build rapport and business relationships through face-to-face meetings, phone calls, social media, and thought leadership opportunities. Foster and manage client relationships to ensure high satisfaction and achieve annual retention goals. * Strategic Selling: Educate prospects on business trends, compliance issues, product evolution, and the company's value proposition. Communicate multi-year strategies to clients and oversee client wellness program strategies. * Sales Pipeline Management: Manage the sales pipeline and activities using CRM software, ensuring all sales goals and targets are met or exceeded. * Service Delivery: Oversee overall service delivery, including pre-renewal strategy, renewal, open enrollment, and post-renewal follow-up. Work with internal service teams to ensure client needs are met effectively. * Contract Negotiation: Negotiate client contracts with carriers, ensuring favorable terms and compliance with relevant legislation and regulations. * Compliance: Remain fully knowledgeable on compliance issues governed by legislation and regulations impacting employer-sponsored health and welfare plans, such as HIPAA, ERISA, PPACA, and state-sponsored health insurance exchanges. Qualifications: * Experience: Minimum of 5 years (7+ years preferred) in sales or Retirement Services, with experience in a broker agency or benefit administration firm. * Education: Bachelor's degree preferred. * Licensing: Current life and health insurance license required. * Technical Skills: Proficiency in Microsoft Office and CRM software (Microsoft CRM preferred). Must be highly skilled in using Microsoft Excel and familiar with database applications. * Communication: Excellent verbal and written communication skills, with the ability to influence and effectively interact with C-suite clients. * Leadership: Strong leadership skills with the ability to work at a senior strategic level. * Self-Motivation: Must be self-motivated, disciplined, and able to thrive in a fast-paced environment while meeting or exceeding sales and retention goals. * Organizational Skills: Must be organized and detail-oriented, with the ability to meet deadlines and work well in a team setting. What We Offer: * Competitive base salary with the potential for additional variable compensation, commissions, and annual bonuses. * Health, wellbeing, retirement, and other financial benefits. * Paid time off and overtime pay for non-exempt employees. * Robust learning and development programs. * Reimbursement of job-related expenses. * Access to employee perks and discounts. How to Apply: If you are a driven professional with a passion for developing business and managing client relationships, we encourage you to apply. Please submit your resume and cover letter to **************************
    $75k-125k yearly Easy Apply 50d ago
  • ACI Client Partner

    Tata Consulting Services 4.3company rating

    Customer success manager job in Boise, ID

    The Client Partner will be responsible for Strategic account planning to drive growth Responsibilities include The Client Partner will be responsible for Strategic account planning to drive growth Responsibilities include * P&L ownership for assigned portfolio * Cultivating executive relationships in the assigned account * Identify and lead new business growth opportunities * Manage complex workstreams end to end, and remain flexible on a dynamic account * Serve as the escalation point for client-related issues, ensuring prompt and effective resolution * Align services with strategic objectives * Participating in Strategic Governance meetings * Review engagement performance * Travel as needed Skillsets: * Experience in Managing CXO Connects and Non-CIO Relationships * Understanding of Retail Domain - Merchandising, Supply Chain, Ecommerce Operations * Experience in developing business proposals and make presentations to clients * Associate must have 15+ years experience with minimum 2 years' experience as Client * Partner with team size of 300+ FTE * Experience in managing large BPS engagements for Retail would be preferred * Proven track record in storytelling through data visualization, developing insight-backed hypotheses and driving learning plans to build compelling business cases and influence key decisions * Experience collaborating, communicating, and influencing internal and external stakeholders, including cross-functional teams * Understanding the client's business, industry, competition, company priorities and define success metrics and set goals for joint partnership objectives * Capacity to gain mastery of our products and combine it with an understanding of our client's product/systems to drive long term big bet solutions with clients Salary Range: $147,000-$203,000 a year #LI-MM6
    $147k-203k yearly 34d ago
  • Client Manager - Utilities

    World Wide Technology 4.8company rating

    Customer success manager job in Boise, ID

    **Why WWT?** At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! **Why should you join Global Enterprise Sales?** As a Client Manager you will lead WWT sales efforts with local Fortune 500/Enterprise level customers across all verticals. Armed with the expertise of our sales engineering team, you'll build and nurture relationships with our customer leaders, identify gaps within the customers technical environment and deliver state of the art solutions in areas such as Infrastructure Modernization, Multicloud Architecture, Security Transformation and Digital Strategy. With our Advanced Technology Center and Platform ( *********************** ) at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers. **What will you be doing?** The Client Manager will sell broad technical services, solutions and products to our customers within the local market. Day to day responsibilities will include building meaningful relationships within a territory, leading customer sales meetings and presentations, and bringing customer requests to the WWT technical teams for scoping. The Client Manager will team with local Engineers and Architects, as well as experts to truly provide expertise and value. The ability to listen, learn and understand broad technical solutions is required as you look to provide value to our customers on cutting edge technologies. This position will require the ability to travel up to 25%. **Responsibilities:** + Position WWT capabilities and service offerings with client business and technology objectives. + Manages one or more Accounts in a specific area. + Acts in a consultative fashion and is regarded by the customers and partners (OEMs). + Effective at working with cross functional teams to develop business relevant solutions for our customers and partners. + Develop and execute account strategy. + Lead high impact team of inside sales, technology specialists, and consultants. + Create and drive sales campaigns from discovery to close. + Build and maintain relationships with C-level executives and decision-making leaders at targeted clients. + Manage a pipeline of opportunities and forecast accurately. **Qualifications:** + Candidates must live in Seattle, Spokane, or Boise. + 10+ years Account Management experience in a relevant industry with large commercial or enterprise customers. + 5+ years of experience managing/leading a sales book of business. + Experience selling into utilities customers. + Highly regarded at Technical levels. + Ability to work independently and solve customer-facing problems. + Track record of successful solution selling. + Strong communication skills (written, verbal and presentation). **Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform:** ******************* The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: + Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program + Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement + Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement + Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $125,000 to $140,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. **World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at** *************** **for more information.** **Equal Opportunity Employer** _If you have any questions or concerns about this posting, please email_ _*****************_ _._ **\#LI-MG2** WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call ************** and ask for Human Resources.
    $125k-140k yearly Easy Apply 12d ago
  • Manager Strategic Accounts (Aesthetics Med Device)

    Bausch Health Companies Inc. 4.7company rating

    Customer success manager job in Boise, ID

    Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it-where your skills and values drive our collective progress and impact. The Manager of Strategic Accounts supports the growth and retention of Solta's national and regional partnerships by developing tailored business strategies and ensuring consistent execution across assigned accounts. Reporting directly to the Director of Strategic Accounts, this role will also assist with the management of select high-value accounts to strengthen relationships, identify new opportunities, and deliver on strategic initiatives that drive mutual success. Key Responsibilities * Account Management & Growth * Partner with the Director of Strategic Accounts to manage and grow a portfolio of strategic and national accounts. * Support select accounts directly by developing customized business plans, tracking performance, and ensuring successful execution of growth initiatives. * Identify and capitalize on opportunities to expand Solta's footprint across all product lines. * Strategic Partnership Development * Build and maintain strong relationships with key stakeholders at all levels within assigned and supported accounts. * Collaborate with cross-functional teams (Marketing, Training, Clinical, and Finance) to deliver comprehensive solutions that enhance account performance. * Assist with contract renewals, pricing strategies, and program alignment. * Sales Execution & Performance * Help achieve revenue targets through account planning, forecasting, and data-driven decision-making. * Conduct and support quarterly business reviews to measure progress, share insights, and refine strategies. * Track and report on key performance indicators across supported accounts. * Leadership & Collaboration * Partner closely with Regional and SAS Managers to align account strategies and ensure consistent messaging across the organization. * Support the Director of Strategic Accounts in executing key corporate initiatives and enterprise programs. * Provide feedback and insights from the field to help shape Solta's strategic direction. * Help with new hire training strategies for National Accounts Qualifications * Bachelor's degree in Business, Marketing, Communications or related field (MBA preferred). * 5+ years of experience in medical device or aesthetics sales with exposure and direct responsibility to key account or enterprise-level management. Prior relationships a plus. * Preferably at least 2+ years of Management experience * Self-starter, must be able to hunt, prospect and cold call * Strong business acumen, relationship-building, and organizational skills. * Proven ability to manage multiple priorities and collaborate effectively across teams. * Excellent communication, presentation, and analytical skills. * Willingness to travel up to 50%. The range of starting base pay for this role is $130K - 175K. Actual starting pay will be based on a wide range of factors including, but not limited to, relevant skills, experience, qualifications, education and location. In addition to base pay, this position is eligible for participation in either (i) our annual bonus program or (ii) a sales incentive plan. Benefits package includes a comprehensive Medical (includes Prescription Drug), Dental, Vision, Flexible Spending Accounts, 401(k) with matching company contribution, discretionary time off, paid sick time, stock purchase plan, tuition reimbursement, parental leave, short-term and long-term disability, life insurance, accidental death & dismemberment insurance, paid holidays, employee referral bonuses and employee discounts. We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.
    $130k-175k yearly 5d ago
  • RWD Engagement Manager

    Norstella

    Customer success manager job in Boise, ID

    Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients: + Assess the market need and competitive landscape + Know precisely which drugs to prioritize in their portfolio + Find out where the launch difficulties will be-before they're difficulties + Track and improve market access post-launch By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don't just deliver information and insights. We deliver answers you can act on. **About The Role:** As a Norstella RWD Engagement Manager, you will lead the day to day execution of a client project to help clients achieve their goals. You'll work directly with clients and take ownership of the overall project and its end products while guiding and coordinating individual team members. You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating a true followership. In a collaborative team setting, you'll work closely with others but also autonomously with little direction. Your superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance. Project work typically includes understanding client objectives, refining data to meet specific clinical specifications, developing insights for presentation, and coordinating across other client projects to ensure a coordinated program effort. You will ensure client objectives have been achieved and facilitate a successful hand-off to our client support teams. Key responsibilities include: + Lead the day to day execution of a client project while guiding individual team members. Serve as the main client point of contact for strategic project engagements and internal team lead. Address client questions independently and provide subject matter perspective regardless of project scope. You will take ownership of the overall project and it end products. + Partner with internal Norstella resources to support implementation opportunities across the Norstella family of companies. + Exhibit a client-first mentality with responsiveness, updates on market events, and facilitate discussions at end of projects to support opportunity for follow-on work discussions. + Adhere to Norstella standards regarding engagement management, project delivery, and team collaborations. + Maintain and update client and project documentation. + All other duties, as assigned. **Required Experience:** + 5-6 years of experience in life sciences strategy consulting AND program management, with an emphasis in Real World Data Strategy or similar roles within biopharmaceutical / pharmaceutical commercialization + Demonstrated ability to manage multiple workstreams / teams at one time & create complete, "client-ready" deliverables with creative analyses for partner review + Demonstrated deep understanding and breadth of experiences across the market access and real world data landscape. + Experience in mentorship & development of junior managers & associates + Comprehensive understanding of life science and pharmaceutical engagement strategies and tactics, acting as a thought partner to clients + Significant experience with data analytics and quantitative models to support strategic client engagements + Strong team player, ability to work with cross-functional staff, but able to work autonomously with little direction. **The guiding principles for success at Norstella:** + Bold, Passionate, Mission-First + Integrity, Truth, Reality + Kindness, Empathy, Grace + Resilience, Mettle, Perseverance + Humility, Gratitude, Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Open Vacation Policy & Company Holidays _The expected base salary for this position ranges from $165,000 to $185,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $165k-185k yearly 27d ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer success manager job in Boise, ID

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients in the Mid-Atlantic United States. How will you make an impact in this role? **Role Responsibilities:** + Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth. + Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions. + Engage, develop, and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Minimum of 5 years prior strategic relationship management and/or sales experience. + Must possess a sense of urgency and deep resilience to drive results and win. + Experience with managing complex and challenging clients. + Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies. + Experience with the following industries preferred: Food & Beverage, Retail, Business & Professional Services, Financial Services, Information Technology, Media & Entertainment. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Effective oral and written communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25021826
    $89.3k-150.3k yearly 20d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Boise, ID?

The average customer success manager in Boise, ID earns between $57,000 and $140,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Boise, ID

$89,000

What are the biggest employers of Customer Success Managers in Boise, ID?

The biggest employers of Customer Success Managers in Boise, ID are:
  1. Equifax
  2. (isc)²
  3. Coinbase
  4. SHI International
  5. Oracle
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