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Sales Manager (Part Time) - 24H210
Carters 4.6
Customer success manager job in Seabrook, NH
If you are a CURRENT Carter's employee, do not apply via this external application. Search ”Browse Jobs” in Workday to apply internally.
Love what you do. Carter's Careers.
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, the first to introduce our new baby essentials, and the first to help prep for the first day of school, and all the big and little moments in their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits.
What we love about Carter's:
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. Carter's is the #1 most-purchased children's clothing brand.* We've become an industry leader by providing quality - from the first Original Bodysuit to the lasting careers we offer our team. We've kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter's career doesn't feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What's not to love?
Benefits we love:
Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool.
Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language!
The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.
Development programs to help you grow in your current role and beyond. Whether you're looking to join us for a season or a long-term career, you can grow at Carter's.
What You'll Do:
Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
Maintain a genuine customer focus on the sales floor
Foster a positive, safe, and inclusive environment for employees and customers
Consistently model service standards and omni-channel experience while coaching others to success
Lead and execute an assigned business focus area through planning and detailed follow through
Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
Utilize customer feedback to identify areas of opportunity to implement actions to drive results
Build customer loyalty through Company sponsored programs, including credit
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Recognize exceptional performance through positive reinforcement and appreciation
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Qualities we'd love in a candidate:
A positive and solutions-oriented mindset
Effective and professional verbal and written communication skills
The ability to manage multiple tasks at once
Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
A variety of skills and experiences
A high school diploma or GED
You can:
Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
Stand or walk for extended periods of time; climb up and down a ladder
Provide availability that may include days, nights, weekends, and holidays as scheduled
Carter's for all:
Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran).
NOTE: This is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter's may reasonably alter your duties, responsibilities, job title, and location.
*Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
$57k-104k yearly est. Auto-Apply 1d ago
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Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Boston, MA
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$43k-49k yearly est. 9d ago
Head of School Success & Customer Growth
Workshop 4.0
Customer success manager job in Boston, MA
An innovative education startup is seeking a Head of School Success to shape the customer journey for K-12 schools. The ideal candidate will build engagement strategies and success infrastructure from scratch, driving measurable impact for students. You will collaborate with diverse stakeholders to ensure that Medley Learning's tools effectively support multilingual learners and those with disabilities. This role requires experience in K-12 education and a passion for educational equity. Competitive benefits and environment focused on innovation await.
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$77k-116k yearly est. 2d ago
Senior Customer Success Manager
Avant-Garde Health 3.6
Customer success manager job in Boston, MA
We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the
Harvard Business Review
and
The Wall Street Journal
. We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight.
Position Overview - Mid-Senior Healthcare Client Partner Role
Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic CustomerSuccess team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customersuccess expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare.
Key Responsibilities:
Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement.
Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities.
Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis.
Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor.
Participate in new client onboarding and training sessions.
Monitor client engagement and track key metrics to measure value creation.
Drive client growth by extending solutions into new locations or clinical specialties.
Contribute to building a learning community among Avant-garde's client base through webinars and discussions.
Hybrid location (2 days/week in the Boston office and 3 days/week from home).
Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel).
Qualifications:
Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
Proficiency in data manipulation and analysis using Excel pivot tables.
Excellent communication and presentation abilities.
Ability to thrive in a fast-paced startup environment.
Skills & Experience:
Education: Graduate degree required: MBA, MHA, MPH, or equivalent.
Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields.
Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers.
3+ years of hospital experience working with management and C-level stakeholders.
Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.
$76k-119k yearly est. 4d ago
Founding Client Executive
Hikemedical
Customer success manager job in Boston, MA
About Hike Medical
Hike Medical is reinventing musculoskeletal care, starting with feet. Our proprietary AI-vision platform turns a 30 second web-based (no sensors) foot scan into precision engineered, 3D-printed insoles that prevent pain before it starts. We're already protecting on-their-feet workforces at Fortune 50 leaders, major health systems, and middle America manufacturers.
Fresh off a stealthy round with top tier VCs, we run a fast, no BS, execution-first culture out of Boston's Seaport as we sprint toward $100M ARR and standing with 10M Americans as they step into their shoes daily.
First and only PDAC-approved 3D printed custom insole in the world 🌎
3 proprietary AI models that power the experience
Two products: one for employers & health plans, one for clinics - creating a virtuous cycle of clinician-labeled data
Expanded care access to 100,000+ Americans to date
10x'd revenue from 2023 to 2024 and on track to do the same in 2025; profitable month-over-month
The Opportunity
You'll be Hike's first CustomerSuccess Leader and first full-time hire fully dedicated to owning the post-sale customer lifecycle. You'll lead our largest and most complex relationships across employers, healthcare institutions, and major ecosystem partners, making sure they launch successfully, see real outcomes, and grow with us.
This role is an opportunity to manage a high-profile portfolio of our most important customers at any time, act as their go-to partner, and build the systems and rhythms that define CustomerSuccess at Hike. This role is perfect for someone who is:
Energized by large-scale enterprises and complex, multi-stakeholder engagements
Extremely sociable and loves being in the middle of customer conversations
Highly organized (ideally the most organized person on their current team) and thrives when there's a lot at stake
You'll work closely with the leadership team, Sales, Operations, Product, and be a core driver of revenue retention and expansion.
What We're Looking For
These are not hard-and-fast requirements, we care more about crisp execution and ownership than checking every box.
6-10+ years in CustomerSuccess, Account Management, or client-facing consulting
Healthcare, employer benefits, MSK, occupational health, or med-device experience
Experience working with large enterprises and complex programs (e.g., Fortune 100 employers, major health systems, large manufacturers)
Proven ability to concurrently manage many high-profile accounts in a high-pressure environment
Track record of driving adoption, renewals, and expansion in an existing book of business
Exceptionally strong relationship-building and communication skills, from operators to C-suite
Extremely sociable and comfortable leading customer meetings, workshops, and QBRs
Highly organized with a strong system for keeping projects, stakeholders, and actions on track
Experience partnering with Sales, Operations, Product, and Support
On-site in Boston, five days a week
Nice-to-Haves
Background in digital health benefits or tech-enabled physical products
Experience in venture-backed or high-growth early/growth-stage companies
Exposure to building or scaling CS processes and tooling (e.g., HubSpot)
Experience with complex implementations or rollouts across distributed workforces
Primary Responsibilities
Customer Ownership: Act as the primary point of contact for our key customers to help build deep, trust-based relationships and ensure the success of the partnerships. Manage multiple complex engagements at once with tight project plans, clear communication, and zero dropped balls.
Onboarding & Launch: Lead end-to-end onboarding and rollout plans, coordinating with internal teams to ensure smooth deployment and strong early adoption.
Adoption, Outcomes & Renewal: Track and report on statuses of customer relationships and and proactively drive renewal and expansion opportunities.
Communicate Customer Sentiment Internally: Synthesize and share customer feedback with management team, Product, Operations, and Commercial teams to shape roadmap and focus on continuously improving the experience.
Systems & Scale: Help build best-in-class playbooks, processes, and reporting that allow CustomerSuccess at Hike to effectively scale with the business.
Escalation Leadership: Own high-pressure escalations, coordinate cross-functional response, and turn issues into long-term improvements.
What You'll Get
Competitive cash compensation + equity
Full medical, dental, and vision coverage
$15K relocation bonus if needed
The opportunity to build CustomerSuccess from the ground up at a category-defining company
Daily collaboration with the founding team and senior leadership
Free custom insoles (of course…)
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$102k-190k yearly est. 2d ago
Strategic M&A Due Diligence Manager
Price Waterhouse Coopers 4.5
Customer success manager job in Boston, MA
A global consulting firm in Boston is seeking a Manager for its Acquisition Advisory team. This role involves managing client service accounts, supervising teams, and leading engagement workstreams. Ideal candidates will possess a Bachelor's Degree, 5 years of relevant experience, and an active CPA or equivalent credential. The position offers a salary range of $99,000 to $232,000, along with comprehensive benefits and an annual discretionary bonus.
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$73k-95k yearly est. 23h ago
Oliver Wyman - Retail & Quotient - Engagement Manager
National African-American Insurance Association (Naaia
Customer success manager job in Boston, MA
Who We Are?
Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, it combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals worldwide who work with clients to optimize their business, improve operations, and accelerate performance.
Job Specification
Practice Groups: Consumer, Telco & Technology (CTT) & Performance Transformation (PT)
Location: Boston, Chicago, New York, Dallas
Role: Retail + Quotient - Engagement Manager
Practice Overview
In Consumer, Telco, and Technology (CTT), we see consumer‑facing industries converging as technology disrupts all business models. In Retail, we help large retailers improve sales growth and profitability. In Quotient, we support clients in leveraging AI to achieve tangible outcomes.
Role
Engagement Managers are critical leaders who work side‑by‑side with clients. They provide day‑to‑day leadership of client projects, lead complex programs, guide and influence clients, drive business development, build intellectual capital, develop others, and support Partners in project execution.
Desired Skills and Experience
4‑7 years of strategy consulting experience with a top‑tier firm
Track record managing teams and delivering results
Strong analytical and problem‑solving skills
Excellent written and verbal communication
Proficiency in SQL and Python; AI/ML experience preferred
Undergraduate or advanced degree from a top program
Client management experience
Willingness to travel up to 50%, including internationally
Motivation, humility, and a passion for creative thinking
How to Apply
If you are interested, please visit *************************** for more information. We are an equal opportunity employer. Our commitment to diversity is genuine and growing.
Authorization
Unrestricted U.S. work authorization is required for U.S. office locations. Oliver Wyman does not offer sponsorship for this position. CPT and OPT are restricted forms of work authorization.
EEO Statement
Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
Salary
Applicable base salary range: $225,000 to $240,000. In addition to base salary, the position may be eligible for performance‑based incentives and a competitive total rewards package.
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$225k-240k yearly 3d ago
Head of Intermediary Relationship Management
Soteria Reinsurance Ltd.
Customer success manager job in Boston, MA
Head of Intermediary Relationship Management page is loaded## Head of Intermediary Relationship Managementlocations: Smithfield, RI: Boston, MAtime type: Full timeposted on: Posted Todayjob requisition id: 2120516## ## Job Description:**SVP, Head of Relationship Management (IICG)**The SVP, Head of Relationship Management will be responsible for setting a clear vision for the Intermediary Investment Client Group (IICG) Relationship Management function and driving its evolution to meet the firm's long-term growth objectives. The IICG organization is responsible for over $1.8B in revenues to Fidelity Institutional. This leader will shape the broader Relationship Manager (RM) strategy, lead transformational change, and ensure operational excellence while strengthening client relationships and delivering measurable impact. This position will report directly to the Head of Intermediary Investment Client Group (IICG).**Job Responsibilities*** Define and execute a strategic vision for the Relationship Management function aligned with IICG organizational goals and initiatives to drive growth, profitability, home office engagement, client satisfaction and retention* Lead significant organizational change of firm coverage, behaviors, KPI's, and data capabilities to transform operational and client engagement model.* Drives executive leadership engagement both internally and externally to support development and growth with distributor firms* Deep understanding of client business models, evaluating key aspects of their business, and leveraging practice management and discovery tools and best practices to develop the overall Fidelity relationship.* Establish metrics and scorecards to monitor engagement effectiveness and overall business impact ensuring operational rigor across client interactions and behavioral change.* Aligns Fidelity and trusted third-party resources to meet client business needs* Mitigates risk to Fidelity and our clients (e.g., key policy awareness and compliance, looking for potential watch outs on firm practices, and collaborating with our internal partners to raise data concerns).* Oversees strategy among RM and Key Account Managers (KAM) strategic accounts to drive client satisfaction and retention by collaborating with service and other key business partners to improve and enhance their daily experience.* Cultivates collaborative relationships with key internal business partners.**Industry Expertise:*** Bachelor's degree required, MBA or other advanced degree preferred* 15+ years of successful sales or relationship management experience in a financial services industry* Institutional client management and growth experience required; strong knowledge of the RIA, Broker Dealer, Retirement and Institutional Insurance markets* A thorough understanding of the industry, financial markets, and competitive landscape* Prior leadership experience* Series 7 and 63 licenses required**The Skills Required:*** Proven success in building and leading an institutional relationship management team and driving home office engagements, net flows, and business growth* Proven track record of navigating and influencing executive level business leaders, both internal and client facing across multiple functions and businesses* Strong revenue management and overall financial acumen* Leadership, coaching, and career development skills with a tenured team of professionals* Proven leadership skills, particular on teams in face-paced, collaborative environments* Ability to work in ambiguity and set tone and pace for peers and team* Proven risk-management and problem resolution skills* Ability to recognize process inefficiency and recommend improvement opportunities.* Connecting the team and each associate to the broader organization and driving collaboration* Using sound judgement and leading through change* Driving innovation through curiosity and comprehensive understanding of business processes and challenges* Demonstrate strong investment competence across all asset classes and exceptional communication skills* Ability to interact effectively with both external clients (Analyst, Global Strategist, Investment Boards, etc.) as well as internal clients across asset management and distribution)* Demonstrate an in-depth understanding of portfolio construction and platform solutions (Advisory & Brokerage) at leading wealth management firms* Ability to travel up to 50%The base salary range for this position is $185,000-$400,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.We offer a wide range of to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.## ## Certifications:## ## Category:## Relationship Management
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A leading global investment firm is seeking a Head of EMEA and APAC Client Solutions to drive revenue growth and oversee client engagement across regions. Candidates should have over 15 years of experience in senior sales roles within the financial services sector, strong leadership and strategic skills, and prefer multilingual abilities. This role involves collaborating with global teams and implementing client-centric strategies to enhance the overall client experience.
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$131k-172k yearly est. 4d ago
Engagement Manager (EM)
Axiomhcs
Customer success manager job in Boston, MA
Responsibilities
Oversee the overall project, with ultimate responsibility for success or failure of the Mentor and manage teams of younger consultants to deliver project on time, on budget as well as QA work done by the team.
Responsible that client communications are ready to facilitate decision making, communicate status, mitigate risk, or resolve issues.
Responsible for ensuring deadlines are met and workstreams are completed.
Responsible for creation of project related deliverables such as project plans, implementation plans, communication plans, and financial models
Responsible for overseeing and reducing potential risks.
Work closely with members of Axiom as well as our clients to quickly establish highly functioning joint project teams.
Complete secondary research to drive to critical insights.
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client.
Responsible for leading the largest projects.
Responsible for all decision making and the entire team on large scale projects.
Responsible for team's alignment on client expectations and is able to successfully write and manage scopes that deliver on these expectations.
Able to run a DAS disease overview project with a team of multiple analysts.
Able to independently run performance management process.
Structure complex strategic and technical problems into discrete modules and provide life sciences industry thought leadership to aid project execution.
Responsible for identifying team strengths and issues; drive and develop better behavior to create more effective consultants.
KOL & Team Relationship
Work directly with clients to implement processes and technology that support business value and process efficiency across business and technical functions.
Facilitate client workshops focused on future state of the Healthcare Industry, design future state business process and requirements.
Support detailed requirements gathering.
Desired Qualifications
PHD in Life Science or equivalent
Prior consulting project leadership experience preferred.
7 + years of hands-on experience as a project manager leading business and technology strategy projects or equivalent
Superior analytical skills combined with demonstrated expertise in strategy consulting approaches and life sciences industry issuess
Proven ability to motivate and coach people in multiple dimensions including analytical skills, project management, client relationship management, and interpersonal skills.
Strong project management skills including work planning, presentation development, quality control, and client management.
Excellent communication skills both oral and written and the ability to influence others.
Bright, conceptual and a quick learner, able to quickly assess a situation and generate new insights and actionable ideas.
Compensation and Benefits
Salary: Competitive compensation package isoffered depending on the individual's education, experience and expertise
Benefits: Wide range of benefits including health insurance and hybrid-work model are offered to ensure the wellbeing of our team members
Development: Robust mentorship program is designed to ensure new and tenured hires have opportunities to improve their consulting and professional skillset
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$100k-139k yearly est. 1d ago
Engagement Manager - US East
Cradle 4.0
Customer success manager job in Boston, MA
This is Cradle
Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools.
Machine learning is revolutionising this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across pharma, biotech, agritech, foodtech, and academia.
We're an experienced team of roughly 60 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across two main locations, Zurich and Amsterdam, and are focused on building the best possible team culture.
We offer our employees a very competitive salary, a generous equity stake (for full time employees) in the company and a wide range of benefits and career progression opportunities.
Your Role
As an Engagement Manager within our CustomerSuccess team, you'll ensure that Cradle's largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success at the portfolio level - building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs.
You'll serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies, guiding strategic planning, adoption, and expansion of Cradle's platform. Working closely with Scientific Advisors, Account Executives, and Product teams, you'll translate Cradle's scientific impact into business outcomes and long-term partnerships.
Your ResponsibilitiesStrategic Account Leadership
Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption.
Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders.
Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact.
Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals.
Partner with Account Executives to expand Cradle's footprint across new business units and therapeutic areas.
Program and Relationship Management
Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots.
Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams.
Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences.
Act as the primary escalation and coordination point for enterprise accounts.
Customer Experience and Voice of Customer
Solicit, capture and communicate customer feedback, driving improvements in Cradle's product and service delivery.
Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle's roadmap.
Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform.
You will advocate for Cradle's customers internally without losing sight of the delivery efficiency and interests of the Cradle team.
Your QualificationsMust-haves
Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists.
5-7+ years in enterprise client-facing roles (program management, consulting, or customersuccess) ideally in Life Sciences.
Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI.
Strong relationship-building, executive presence, crisp communication, and excellent organizational skills.
Comfortable presenting scientific and business insights to internal and external cross-functional audiences.
MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience.
Willingness to travel to- and work from customer sites (20% of the time).
Nice-to-haves
Experience managing enterprise SaaS deployments.
Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders).
Experience with machine learning applications in life sciences or biotech.
A notice about recruitment scams: Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate *************** email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process.
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$100k-126k yearly est. 23h ago
Manager of Pharmacy Analytics and System Support
Dana-Farber Cancer Institute 4.6
Customer success manager job in Boston, MA
The Manager of Pharmacy Analytics and System Support is responsible for leading a team of data analysts and first-line systems support staff within the pharmacy department. This role ensures the effective use of data to optimize pharmacy operations, improve patient outcomes, and support decision-making. Additionally, the manager oversees the resolution of technical issues related to pharmacy systems, ensuring alignment with the department's goals of delivering safe, efficient, and high-quality patient care. This position requires a combination of leadership, technical expertise, and a deep understanding of pharmacy operations and regulatory requirements.
Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life‑changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high‑risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physicians/researchers, and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals.
Lead, mentor, and manage a team of pharmacy data analysts and first-line systems support staff, fostering a culture of collaboration, accountability, and continuous improvement.
Oversee the development and delivery of pharmacy-specific data analytics projects, including medication utilization trends, inventory management, patient safety metrics, and operational efficiency reports.
Manage the day-to-day operations of the first-line systems support team, ensuring timely resolution of technical issues related to pharmacy systems, such as electronic health records (EHR), pharmacy management systems, and automated dispensing systems.
Collaborate with pharmacy leadership and clinical staff to identify data and technology needs, translating them into actionable plans for the team.
Develop and implement processes, tools, and best practices to improve the efficiency and effectiveness of both data analytics and systems support functions within the pharmacy department.
Ensure compliance with pharmacy-specific regulatory requirements, including HIPAA, DEA, and state board of pharmacy regulations, in all data and system-related activities.
Prepare and present reports on team performance, project progress, and key insights to pharmacy leadership and other stakeholders.
Act as a liaison between the pharmacy department and IT teams to ensure seamless integration and functionality of pharmacy systems.
SUPERVISORY RESPONSIBILITIES
Hires, develops, and manages staff to achieve organizational goals.
Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures.
Mentors staff, fosters career growth, and cultivates a positive and productive work environment.
MINIMUM QUALIFICATIONS
Bachelor's degree in Data Science, Pharmacy, Information Technology, Healthcare Administration, or a related field.
Minimum of 5 years of experience in data analytics, IT support, or a related field, with at least 2 years in a leadership role, preferably in a pharmacy or healthcare setting.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Strong leadership and team management skills, with experience supervising technical staff in data analytics and IT support roles, preferably in a healthcare or pharmacy setting.
Proficiency in data analytics tools and platforms (e.g., SQL, Python, R, Tableau, Power BI) and a solid understanding of data visualization and reporting best practices.
Familiarity with pharmacy systems and technologies, such as electronic health records (EHR), pharmacy management systems, automated dispensing systems, and inventory management tools.
Knowledge of pharmacy operations, including medication dispensing workflows, inventory management, and regulatory compliance requirements.
Excellent problem-solving and critical-thinking skills, with the ability to analyze complex issues and develop effective solutions.
Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical pharmacy staff and leadership.
Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast‑paced healthcare environment.
Knowledge of data governance, data security, and compliance standards, particularly as they relate to HIPAA and patient privacy.
Experience with project management methodologies and tools (e.g., Agile, Scrum, Jira, Trello) is a plus.
At Dana‑Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEO Poster Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$133,800.00 - $151,200.00
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$133.8k-151.2k yearly 1d ago
General Manager - Sales & Profitability
New City Microcreamery
Customer success manager job in Cambridge, MA
Ice Cream Shop Manager
Salary: $60,000/year Full-Time
Here at New City Microcreamery, we believe that above all else, its the people who matter most. People believed in us once upon a time, and thats why we invest deeply in the people who join our team. Our incredible staff are the crown jewels of New City, and were searching for an inspiring leader to help our teams shine across multiple locations in the greater Boston areasupporting both our scoopers and the continued growth of the New City brand.
Fun Fact: Our ice cream is now offered at Whole Foods, Big Y, Market Basket, and specialty stores throughout the Northeast!
Do YouWant to work for a local industry leader with a best-in-class culinary and hospitality brand?
Have a passion for creating vibrant, memorable guest experiences?
Possess the vision and drive to build, mentor, and inspire great teams?
Have excellent attention to detail and enjoy taking on challenges?
Think creatively, stay curious, and push for continuous improvement?
Refuse to accept mediocrity and want to grow your leadership career as we grow?
If sowed love to meet you.
Position Overview
The Multi-Unit Assistant Store Manager supports several New City Microcreamery locations, specifically Arlington, Cambridge and Chestnut Hill. Ensuring consistent operational performance, exceptional hospitality, and strong team culture. This leader helps develop the next generation of great scoopers and supervisors while driving financial success and maintaining the highest operating standards.
Reliable transportation is required, as this role travels regularly between stores.
Key Responsibilities
Lead & Inspire Hospitality
Deliver warm, memorable guest interactions and champion best-in-class service across all locations.
Motivate & Mentor
Coach, teach, and develop team members to reach their fullest potential.
Drive Financial Performance
Support each store in building sales, managing costs, inventory counts, and maximizing profitability.
Foster an Of Service Culture
Cultivate a positive, fun, family-style work environment where people feel welcome, valued, and energized.
Uphold Genuine Excellence
Operate within a culinary-driven environment that uses fresh ingredients, pristine spaces, high standards, and top-tier equipment.
Requirements
35 years of experience in a hands-on, fast-paced, high-volume environment
Previous management, supervisor, or team-lead experience
Reliable transportation (required)
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide clear direction
Ability to work a flexible schedule, including nights and weekends
Restaurant experience preferred, but not required
Career Advantages
Opportunity to expand management experience as New City continues to grow
Competitive salary with annual bonus opportunities
Comprehensive benefits, including Medical Insurance options
Paid time off, paid holidays, and paid training
Employee meal benefits
Referral program
Two company-wide staff outings each year
Clear path for advancement within a growing local brand
Work Environment
Multi-location oversight of New City Microcreamery scoop shops
Family-friendly, student-friendly, community-oriented atmosphere
About New City Microcreamery
Founded in 2015, New City Microcreamery is a metropolis of fine confections and smooth creams, voted Best Ice Cream in Massachusetts. Our scratch-made ice cream is frozen using liquid nitrogencreating our signature smooth, airy texture with tiny ice crystals. Its a unique process, a culinary show, and the heart of our creativity.
Beyond ice cream, we offer locally sourced coffee, pastries made by our in-house pastry chef, handcrafted lattes, our own cold brew and yes, free Wi-Fi. Were committed to elevating hospitality and enriching the communities we serve.
If this leadership opportunity excites you, apply today and get ready to serve the #besticecreamintheworld.
REQUIREMENTS
Previous management or lead experience
35 years of experience in a hands-on, fast-paced, high-volume environment
Reliable transportation
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide clear direction
Ability to work a flexible schedule, including nights and weekends
Restaurant experience preferred, but not required
Here at New City, we feel that above all else, its the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City. We are blown away by the way they smile through every situation and dedicate themselves to the guests above all else. From our Honorable Order of Frozen Dessert Technicians to our Baristas to our Flavor Ambassadors, all of them work together to make the Microcreamery go. They are amazing individuals who have committed to the team and we could not be more excited to watch all of them grow with us and fulfill their potential in the future.
$60k yearly 23h ago
Pharmaceutical Account Manager
Company If Confidential
Customer success manager job in Nashua, NH
At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for.
Ready to take your career to the next level while doing work that truly matters?
What You'll Do
We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you.
Grow territory performance through strategic planning and targeted customer engagement
Meet and exceed sales goals while championing customer satisfaction.
Deliver clear, compelling clinical messaging to multidisciplinary decision-makers
Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems
Navigate complex access and reimbursement landscapes across payer channels
Stay ahead of market trends to identify new opportunities
What You Bring
A bachelor's degree (BA/BS) from an accredited institution
4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales
Proven sales success and strong communication skills
Proven success in meeting or exceeding sales targets
Ability to quickly learn complex clinical information
Experience in infusion, rare disease, specialty pharmacy, or neurology preferred
Must possess a valid driver's license and be willing to travel throughout the assigned territory
What Will Set You Apart
Background in promoting specialty, rare disease or CNS products
Strong analytical skills to leverage sales data for strategy
A collaborative spirit and adaptability in fast-paced environments
Exceptional communication, presentation, and negotiation skills
A self-starter mindset with strong organizational skills
Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan.
Actual compensation may vary based on location, experience, and qualifications.
Benefits include
Paid time off (PTO)
Health coverage (Medical, Dental, Vision)
401(k) with company match
Company car.
We are an equal opportunity employer workplace.
We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation.
This posting is confidential; company details will be shared during later stages of the recruitment process.
$47k-78k yearly est. 3d ago
Sales Manager- Patek Philippe
KLR Executive Search Group LLC 4.2
Customer success manager job in Boston, MA
About Long's Jewelers
For more than a century, Long's Jewelers has been New England's premier destination for fine jewelry, luxury watches, and exceptional client experiences. Family-owned and operated with seven locations across Massachusetts and New Hampshire, Long's is proud to partner with the world's most prestigious brands, including Patek Philippe and Rolex. With a reputation built on trust, integrity, and lasting relationships, Long's offers a truly unique opportunity to be part of a legacy brand.
The Opportunity
Long's Jewelers is seeking a Sales Manager to lead the flagship Patek Philippe boutique on Newbury Street in Boston. This is a rare opportunity to represent one of the world's most exclusive watchmakers, guiding clients through an experience that is as much about heritage and artistry as it is about ownership. The Sales Manager will be entrusted with fostering meaningful client relationships, mentoring a talented team, and serving as a key ambassador for both Long's and Patek Philippe.
Key Responsibilities
Represent Patek Philippe with professionalism, discretion, and integrity.
Build lasting relationships with high-net-worth clients, offering an exceptional and personalized experience.
Lead, coach, and inspire the boutique sales team, cultivating a collaborative and high-performance culture.
Partner with leadership to drive strategy, elevate client experiences, and grow the boutique's impact.
Serve as a trusted liaison with Patek Philippe leadership in the U.S. and Geneva, bringing insights and training back to the team.
Qualifications
5+ years of experience in luxury watches or fine jewelry; high-complication expertise strongly preferred.
A proven track record of building and sustaining long-term client relationships.
Experience leading and developing high-performing sales teams in a luxury retail environment.
Strong organizational, analytical, and communication skills.
A passion for horology and an eagerness to represent one of the most respected names in the industry.
$119k-177k yearly est. 1d ago
Studio General Manager - Sales & Community Lead
Pure Barre 3.6
Customer success manager job in Westford, MA
A leading fitness brand in Westford, MA is seeking a General Manager to oversee operations and drive sales excellence. The role requires at least 2 years of fitness sales experience and strong leadership skills. The General Manager will handle studio functionality, lead marketing efforts, managecustomer relations, and maintain high service standards. This position offers a competitive pay structure of $25.00 - $30.00 per hour, with a signing bonus and additional perks such as a complimentary gym membership while employed.
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$25-30 hourly 4d ago
Customer Engagement Manager
Dodge Construction Network
Customer success manager job in Boston, MA
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customerssuccessfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, CustomerSuccess.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successfulcustomer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customersuccess
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 5d ago
Customer Success Manager
Veracode 4.2
Customer success manager job in Burlington, MA
Veracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our CustomerSuccess Team. The CustomerSuccessManager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. The CSM works closely with our customers alongside Sales, Support, Account Management, Security Consultants, and other Operations and Product Management teams at Veracode to ensure our services are delivered successfully. The CSM reports to the Manager of CustomerSuccess within the Services Organization.
Responsibilities:
· Build and maintain strong relationships within assigned accounts.
· Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.
· Educate customers on the use and benefits of the Veracode solutions.
· Work closely with Veracode Support and other Services teams to ensure a consistently positive customer experiences by providing oversight and management for issues and initiatives.
· Work with management team to ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.
· Serve as customer advocate while capturing customer's feedback and reporting requests to Product Management and Engineering.
· Prepare, schedule, and conduct quarterly account reviews; maintain accurate record of discussions and action items.
· Provide monthly account reporting to management and internal stakeholders.
· Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
· Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall support of customers.
· Collaborate with Sales team on account strategy, and identify opportunities for selling products and services within accounts.
Veracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our CustomerSuccess Team. The CustomerSuccessManager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. The CSM works closely with our customers alongside Sales, Support, Account Management, Security Consultants, and other Operations and Product Management teams at Veracode to ensure our services are delivered successfully. The CSM reports to the Manager of CustomerSuccess within the Services Organization.
Responsibilities:
· Build and maintain strong relationships within assigned accounts.
· Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.
· Educate customers on the use and benefits of the Veracode solutions.
· Work closely with Veracode Support and other Services teams to ensure a consistently positive customer experiences by providing oversight and management for issues and initiatives.
· Work with management team to ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.
· Serve as customer advocate while capturing customer's feedback and reporting requests to Product Management and Engineering.
· Prepare, schedule, and conduct quarterly account reviews; maintain accurate record of discussions and action items.
· Provide monthly account reporting to management and internal stakeholders.
· Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
· Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall support of customers.
· Collaborate with Sales team on account strategy, and identify opportunities for selling products and services within accounts.
· Bachelor's degree and 5+ years of experience in customer-facing role
· Experience working with senior and executive management
· Possess strong written and verbal communication skills with excellent presentation skills
· Demonstrated ability and desire to work and excel in fast-paced environment
· Excellent multitasking and project management skills
· Proficiency to develop and execute strategic plans
· Excellent team player and able to work under own initiative
· Ability to effectively facilitate and lead cross-functional teams and resources
· Knowledge and practical experience in Application Security
· Possess SDLC experience with understanding of Internet and web applications
· Ability to learn new technologies
· Must possess a proven understanding of corporate business world
· Strong critical thinking, analytic, and problem solving abilities
· Well-organized and with a high attention to detail
· Proficiency with MS Office, Salesforce.com, and WebEx
· Willingness and ability to travel up to 25%
Skills & Requirements
· Bachelor's degree and 5+ years of experience in customer-facing role
· Experience working with senior and executive management
· Possess strong written and verbal communication skills with excellent presentation skills
· Demonstrated ability and desire to work and excel in fast-paced environment
· Excellent multitasking and project management skills
· Proficiency to develop and execute strategic plans
· Excellent team player and able to work under own initiative
· Ability to effectively facilitate and lead cross-functional teams and resources
· Knowledge and practical experience in Application Security
· Possess SDLC experience with understanding of Internet and web applications
· Ability to learn new technologies
· Must possess a proven understanding of corporate business world
· Strong critical thinking, analytic, and problem solving abilities
· Well-organized and with a high attention to detail
· Proficiency with MS Office, Salesforce.com, and WebEx
· Willingness and ability to travel up to 25%
$93k-121k yearly est. 60d+ ago
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Nashua, NH
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$40k-45k yearly est. 9d ago
Head of EMEA and APAC Client Solutions-Investment Management, Alternatives
Cambridge Associates LLC 4.8
Customer success manager job in Boston, MA
Head of EMEA and APAC Client Solutions-Investment Management, Alternatives page is loaded## Head of EMEA and APAC Client Solutions-Investment Management, Alternativeslocations: London: Zurichtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR0000056**Firm Overview:**Cambridge Associates (“CA”) is a leading global investment firm. CA's goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and managecustom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non-discretionary portfolio management, and investment consulting.Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania. Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world. For more information, please visit .** Summary:**Position Overview: The Head of EMEA and APAC Client Solutions is a strategic leadership role and a key member of the Global Client Solutions Leadership team. This individual is responsible for driving revenue growth and market expansion and overseeing client engagement efforts in the EMEA and APAC regions. This role leads the development and implementation of business develop strategies together with practice leadership and manages teams responsible for all phases of the prospect and client journey in the regions. They will work closely with the Global Client Solutions team to ensure a seamless client experience and contribute to the development of new client opportunities.**Job Description:****Key Responsibilities:****Strategic Leadership & Revenue Growth:*** Develop and implement the regional business development and client engagement strategy in alignment with global objectives.* Work with the EMEA and APAC GCS team and Sales Operations to identify areas of development and growth ensuring alignment with the company's growth and client service goals.* Foster a culture of excellence, collaboration, and innovation within the team.**Client Engagement:*** Establish and maintain a robust client engagement framework with appropriate resources across practice areas to enhance the client experience throughout the client life cycle.* Collaborate with investment teams, PIM, CIT and Legal & Compliance to ensure client-centric solutions and services.**Business Development & Market Expansion:*** Lead all pipeline-building activities, including lead generation, qualification, and conversion strategies within the EMEA and APAC regions.* Identify and pursue new market opportunities, emerging client segments, and innovative business channels.* Foster and manage strategic partnerships to enhance market reach and drive business growth**Operational Excellence:*** Streamline regional operations in collaboration with marketing, onboarding, and investment teams.* Champion a data-driven approach to improve processes and client outcomes.**Collaboration & Communication:*** Work closely with the Global Head of Client Solutions, sales operations, regional marketing and regional practice heads to ensure alignment and consistency in client solutions while retaining regional nuance and regulatory awareness.* Communicate effectively with internal and external stakeholders to promote the company's vision and objectives.**Qualifications:*** Bachelor's degree in Business, Finance, Marketing, or a related field; MBA or advanced degree preferred.* 15+ years of progressive experience leading a senior sales or client engagement function within the financial services industry with a data-driven culture.* Strong leadership skills with a track record of building and managing high-performing teams.* Excellent strategic thinking and problem-solving abilities.* Demonstrated ability to drive growth and innovation in a competitive market.* Strong communication and interpersonal skills.* Ability to work collaboratively across global teams and functions.* Multilingual preferred**Reporting Line:**This role reports directly to the Global Head of Client Solutions.Employees of Cambridge Associates Ltd. or an affiliated firm, are prohibited from employment or other association with any company, organization, business, or other entity that is involved in any way with the securities or financial services industry except for those entities that are directly affiliated with Cambridge Associates Ltd. Employees are prohibited from acting as a Trustee or Director of, or accepting a similar position of responsibility with, any entity that is a client of or directly affiliated with a client of Cambridge Associates Ltd. or any of its affiliated companies without prior written consent from the Chief Compliance Officer of Cambridge Associates Ltd. Employees are prohibited from serving on the investment or finance committee of any company or organization with investable funds, or likely to develop investable funds, without prior written consent from the Chief Compliance Officer of Cambridge Associates Ltd. If applying for the role, you need to inform the Recruiter if there are any potential conflicts with the above.The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.Since our founding in 1973, we have been a market leader in building diversified investment portfolios. With 13 offices around the globe and a world-class network of managers, we offer the scale, resources, and networks of a global firm, coupled with the trust, independence, and personal attention of a boutique firm.### Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.Wherever you are in your career journey, we offer a wide range of opportunities and a truly collaborative, diverse environment. Our work helps our clients do good in the world, and we embrace the opportunity to contribute to their positive impact.
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How much does a customer success manager earn in Boston, MA?
The average customer success manager in Boston, MA earns between $62,000 and $146,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in Boston, MA
$95,000
What are the biggest employers of Customer Success Managers in Boston, MA?
The biggest employers of Customer Success Managers in Boston, MA are: