Customer success manager jobs in Brandon, FL - 701 jobs

The Client Success Manager serves as the primary point of contact for property owners and stakeholders who rely on our ISP, VoIP, CCTV, and Access Control services. This role ensures high-quality customer experience by providing responsive support, clear communication, and efficient issue resolution. The ideal candidate is technically inclined, detail-oriented, and passionate about delivering exceptional service. Key Responsibilities: Client Support & Communication Collaborate directly with assigned client teams and third-party technology vendors to: Gather detailed integration requirements and document specifications. Understand client systems, workflows, and operational environments related to integrations. Translate client business needs into clear and actionable technical requirements for internal teams. Facilitate communication between clients, vendors, and internal stakeholders to: Provide status updates, manage expectations, and escalate issues as necessary. Assist clients in navigating integration onboarding and issue resolution processes. Maintain and enhance existing integrations, ensuring continued performance and alignment with client needs. Contribute to process improvements related to integration lifecycle management. Respond to service inquiries from owners via phone, email, and ticketing systems with professionalism and urgency. Manage inbound and outbound communications to ensure clients are updated throughout the service process. Maintain a customer-first mindset, ensuring all interactions are handled with empathy and ownership. Technical Assistance & Issue Resolution Troubleshoot basic issues related to ISP connectivity, VoIP services, CCTV systems, and Access Control devices. Gather detailed information to escalate technical issues to the appropriate internal teams when needed. Coordinate service appointments, technician dispatches, and follow-ups until resolution. Document all reported issues, resolutions, and customer notes with accuracy and clarity. Service Coordination Assist in onboarding new owners to our services, including explaining features, setup requirements, and expectations. Work cross-functionally with technical teams, field technicians, and management to ensure timely service delivery. Monitor service queues and ensure service-level agreements (SLAs) are met. Client Experience & Quality Assurance Identify patterns in client concerns and communicate opportunities for improvements to management. Contribute to process enhancements that improve service efficiency and client satisfaction. Maintain up-to-date knowledge of all company services, equipment, and system updates. Qualifications: Required Experience in previous sales support role. Project management support role experience. Resilient and proactive communication and coordination with our clients. Clear and precise interpersonal skills, including the ability to build positive relationships, collaborate effectively with diverse teams, and communicate clearly with stakeholders.” Strong customer service skills with the ability to communicate clearly and professionally. Basic technical understanding of Internet services, VoIP systems, CCTV camera setups, or access control equipment (training provided). Ability to multitask, prioritize, and remain calm in fast-paced environments. High attention to detail and strong problem-solving skills. Preferred Previous experience in telecom, IT, property technology, or security systems. (training provided) Familiarity with general 3rd party software and the ability to learn it quickly. Job Type: Full-time, On-site, No hybrid or remote available. Pay: $75,000 to $85,000 annually DOE. Expected hours: 40 to 45 hours per week. Benefits: Dental insurance Health insurance Vision insurance Paid Time Off Experience level: 2+ years Ability to commute/relocate: Lutz, FL 33548: Reliably commute or planning to relocate before starting work (Required)

* Support the transition of financial advisors and their assets into the firm's platform. * Work alongside Transition Consultants and Technology Consultants in a projectmanagement capacity. * Assist with coordinating tasks, tracking progress, and ensuring smooth transition workflows. * Conduct frequent phonebased interactions, including introduction calls and ongoing transition calls. * Facilitate, schedule, and lead calls related to specific financial products (e.g., 529 accounts, variable annuities, 401(k) plans). * Guide advisors through requirements for establishing a new Registered Investment Advisor (RIA). * Clearly outline the steps advisors must take when transitioning into the RIA space. * Provide handson support for transitions involving RIA (Registered Investment Advisors) and RCS (Registered Custody Services). * Help advisors understand operational requirements, documentation needs, and platform setup steps. * Serve as a point of escalation for complex operational issues. * Troubleshoot operational challenges and resolve problems efficiently. * Assist with setting up data feeds and ensuring accuracy of transferred data. * Coordinate with thirdparty vendors when needed for integrations or system setup. * Support the establishment of new advisor offices on the RCS platform. * Communicate across business units to resolve issues and ensure a cohesive transition experience. * Maintain professionalism in highvolume, phoneheavy communication environments. * Manage multiple concurrent transitions over an 8month rampup period. *Skills* project coordination, financial services *Additional Skills & Qualifications* * Must be sharp, professional, able to lead conversations and build relationships and trust. * Strong written and verbal communication #priorityeast *Job Type & Location*This is a Contract position based out of St. Petersburg, FL. *Pay and Benefits*The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in St. Petersburg,FL. *Application Deadline*This position is anticipated to close on Jan 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic , Credible™, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! Customer Success Manager (CSM) We are primarily seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Summary of the Customer Success Manager (CSM) The Customer Success Manager is a key role within the Customer Success department responsible for the system and customer health, satisfaction, and engagement of assigned Customers. Through regular engagements with Customers, the individual in this role will drive customer satisfaction, retention, and referenceability through key messaging, data collection, and action planning. Core components of engagement with assigned accounts include assessing Customer satisfaction, challenges, opportunities, awareness of offerings, health of use of product and services available (ROI analysis); and delivering key updates as well as acting as direct line back to the company in event of an escalation. This role works directly with the Customer to connect them with the right department aligned to either their business challenge or opportunity; and manages action plans to solve pain points, celebrate successes, and ensure optimal experience for the account. Additionally, the individual in this role will ensure the consistent collection and internal dissemination of important Customer, state, and industry information, and serve as an internal subject matter expert for all assigned Customers. Success for this role is measured by customer engagement, satisfaction, revenue, and referenceability. Responsibilities for the Customer Success Manager (CSM) Own the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the “best practice” with the system “feature/function”; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers Execute to successful completion of departmental KPI's, metrics, etc. Qualifications of the Customer Success Manager (CSM) Bachelor's degree in related area preferred (experience in lieu of degree) 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts Experience in the behavioral health industry, preferred Experience working with CSM applications, preferred Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred Demonstrated leadership abilities and achievement orientation Highly self-motivated and directed Superior attention to detail Knowledge, Skills, and Abilities of the Customer Success Manager (CSM) Passion for customer satisfaction and belief in accountability, teamwork, collaboration, adaptability, and initiative Ability to assess needs and produce solutions to target those needs Skills to effectively manage peers as part of a collaborative project Initiative, motivation, creativity, and ability to understand many areas of expertise Ability to communicate professionally with all levels of management and happy/unhappy customers Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing Extremely organized and skilled in project management (for the sake of action plan management) Group presentation skills, preferred Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues Strong presentation, verbal, and written communication skills Ability to take line-item action plans and turn them into strategic business reviews for executive briefings Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools Must be able to travel 25% of the time Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why it's worth it: Do you thrive in a dynamic, fast-paced environment with a passion for creating meaningful customer experiences? At ReliaQuest, the role of Customer Success Manager puts you at the forefront of driving impactful change for some of the world's most trusted brands. This is your chance to connect cutting-edge technology with impactful business results. You'll play a critical role in crafting customized solutions, ensuring each customer's unique needs are met through our AI driven platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders from globally recognized brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest. The everyday hustle: Become a subject matter expert on assigned customers, their organization, reporting structure, and initiatives to help drive results. Serve as the main point of contact for internal and external teams, ensuring that the customer relationship develops and evolves as business needs change. Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams. Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence. Prepare and facilitate in-depth presentations (Executive Business Reviews) to senior executives, demonstrating progress and return on their investments with ReliaQuest. Identify and recommend opportunities for expansion based on your understanding of the ReliaQuest solution and the customer's needs. Own 110% contract renewal and upsell. Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery. Do you have what it takes? Completed Bachelor's degree or higher education. Proficient with MS Word, Excel, PowerPoint, and OneNote. At least one year of account management experience or related. Experience in sales with the ability to learn/apply complex technical concepts. Exceptional organization skills and ability to prioritize. Strong emotional intelligence and ability to work effectively with others. Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams. Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers. Strong problem-solving skills and ability to identify unique solutions to complex problems. Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication. Ability to demonstrate good attitude, energy, and effort. What makes you uncommon? Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools. Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives. Experience consulting with customers to understand their unique and specific pain points and help produce a compelling business case to solve them.

Job DescriptionAt ITRADE STEM, we help accelerate job creation and support the future of industries in space, technology, energy, and manufacturing. We achieve this by developing workforce programs that equip talent with skills for sustainable growth. Join us on our mission to redefine STEM!JOB OVERVIEW: We seek a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate will ensure customers achieve their desired outcomes while using bleeding-edge products. This position requires a blend of project management, customer support, and product management skills to effectively engage with customers post-sale and ensure our solutions' successful deployment and implementation.Responsibilities: RESPONSIBILIITES: Serve as the primary point of contact for customers after the sale, ensuring a smooth transition from sales to implementation. Manage the customer onboarding process, ensuring customers are effectively trained and equipped to use our products. Collaborate with cross-functional teams, including product management and engineering, to address customer needs and feedback. Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them succeed. Monitor customer engagement and usage metrics to identify opportunities for improvement and growth. Lead project management efforts for customer implementations, ensuring that projects are completed on time and within scope. Act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience. Facilitate regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling additional products and services. Build and manage a team of support and project management professionals to enhance the customer experience and ensure successful deployments. REQUIREMENTS: Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree. 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company. Strong project management skills, with the ability to manage multiple customer implementations simultaneously. Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients. Experience in managing customer onboarding and support processes, with a focus on ensuring customer satisfaction and success. Familiarity with product management principles and the ability to understand technical aspects of the product. Ability to analyze customer data and metrics to drive insights and improve customer engagement. Strong problem-solving skills and the ability to navigate complex customer situations effectively.

Job Title: Customer Success Manager About Us: OutreachFrog is a rapidly growing US -based technology and marketing company specializing in delivering high -value SEO services with a unique focus on building quality backlinks. We have an effective self -order portal and a strong track record of client success. To keep growing, we're looking for a Customer Success Strategy Specialist to help us provide even better support and service to our valued clients. About the Role: As a Customer Success Strategy Specialist, you will play a pivotal role in shaping our customer success initiatives. This position requires a deep understanding of customer support processes and the ability to develop, implement, and maintain an overarching strategy that ensures client satisfaction, retention, and success. You will work cross -functionally with our billing, marketing, and operations teams to streamline customer interactions, resolve disputes, and identify areas for improvement. Key Responsibilities: Strategy Development & Implementation: Design and execute a comprehensive customer success strategy that is optimal for business needs and flexible and includes knowledge base management, workflow development based on ticket categories, and continuous improvement of processes. Client Support Optimization: Analyze customer interactions and develop workflows to reduce ticket volumes and resolve recurring issues effectively. Data Analysis & Reporting: Generate, analyze, and report on key metrics to monitor the effectiveness of the customer success program. Provide actionable insights and recommendations to improve service delivery. Customer Communication Management: Monitor and manage client interactions, ensuring timely and accurate responses to client inquiries. Resolve escalated issues and disputes, collaborating closely with the billing team to address financial concerns. Cross -functional Collaboration: Work with internal teams to identify and resolve upstream issues, ensuring that customer feedback is used to enhance our products and services. Training & Knowledge Management: Create and maintain a comprehensive knowledge base to facilitate better self -service options for clients and internal training purposes, internal team member feedback and development Qualifications: Experience: 3+ years in a customer success, client management, or similar role, ideally in a SaaS or marketing technology environment. Skills: Proficiency in CRM systems, ticketing tools, and customer support software. Strong problem -solving abilities with a focus on process improvement. Excellent interpersonal skills with the ability to empathize and communicate effectively. Analytical mindset with the ability to extract insights from data and report on trends. Education: Bachelor's degree in Marketing, Business, or a related field is preferred, but not required. What We Offer: A collaborative and supportive work environment where your contributions directly impact company success. Opportunities for professional growth and career advancement. Competitive salary and benefits package. A culture that values diversity, inclusivity, and continuous learning. Our Core Values: We operate with integrity, passion, openness, and selflessness, striving to create a positive impact in our industry and our communities. We celebrate our team's success and invest in personal and professional development. Ready to Join Our Team? If you're passionate about optimizing customer experiences and helping clients succeed, we'd love to hear from you! Visit our site to learn more about us and apply today. OutreachFrog is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability. Job Type: Full -time Schedule: 8 -hour shift Day shift Monday to Friday Work Location: Tampa Florida, with potential for remote or hybrid in other areas of Florida Apply today to help us continue driving success for our clients and building a positive, results -driven customer success program!

The Customer Success Manager leads Customer Success and Fulfillment Teams by overseeing day -to -day operations and ensuring tasks are completed efficiently. The role focuses on achieving goals, enhancing departmental performance, and improving processes while providing detailed performance reporting to leadership. Experience with remote or distributed teams is preferred. RESPONSIBILITIES ● Effective communication with internal and external customers and stakeholders ● Serve as an escalation point for Customer Success team. Make precise and accurate decisions based on limited information to have both the customer's and company's best interest in mind ● Accurately set and monitor DEDs with external warehouses and suppliers ● Monitor fulfillment processes. Identify gaps and provide reactive solutions as well as proactive process improvements to increase fulfillment rates ● Provide new operational efficiency and cost savings to the company ● Provide “back office” support and guidance to customer support team ● Continually coach and train your current team of employees ● Constantly recruit and keep a network of potential candidates ● First level escalation for customers to support Customer Success and Logistics agents ● Establish and maintain daily and weekly meeting rhythms with the department ● Be the first line of communication with assigned customers providing follow up on recent orders, shipping status, delays and rescheduling deliveries as needed ● Build, develop, document and update internal processes and procedures in accordance with QMS CULTURE COMPETENCIES Eliminate Friction Everywhere Every Client, Every time, Matters Accountable for Excellence Each person shapes the client experience Teach, Learn, and Grow Together Say Yes Before Saying No Deliver Sustainable Growth RequirementsQUALIFICATIONS ● Strong attention to detail ● Excellent organizational capabilities ● Continually outperforms goals and surpasses targets and KPIS ● Self motivated and self starter ● Advanced to Expert knowledge of MS Office Suite (MS Excel in particular) ● Ability to multitask on high priority and sensitive items. ● Minimum 2 years of experience in a similar capacity, including supervision of direct reports REQUIREMENT To achieve or exceed individual monthly goals. Benefits15 days PTO 20 days PTO after 3 years 2 Floating Bank Holidays 401k Insurance Company Laptop

Onboarding Manager, MM Team Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value. Your main responsibilities will include: Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly Delivering advanced training sessions for admins, managers, across multiple departments or locations Supporting integration and technical setup needs in collaboration with internal teams Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals Identifying and addressing risks early to ensure a successful go-live and long-term retention Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration Continuously improving onboarding processes for scalability, efficiency, and client satisfaction Which qualifications you'll need: Fluent English (spoken and written) - MUST 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST Experience working with mid-market or enterprise clients Strong project management skills, with the ability to manage complex timelines and multiple stakeholders Experience with integrations and technical product setup - advantage Exceptional communication, training, and presentation skills Highly organized, detail-oriented, and proactive in managing onboarding projects A team player who thrives in a fast-paced and dynamic environment Growth mindset, resilience, and high motivation to help customers succeed Be energetic, happy and positive - MUST A team player! Challenge seeker! A self learner and independent! Good under pressure and in a fast paced environment! Hungry to conquer the market! Work hard, but also play hard! We love fun! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days 401K Salary range: 80K-95K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

The Associate Customer Success Manager will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships leading to high retention rates, high NPS scores and expansion opportunities. This role will proactively engage in the support of a variety of customers, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Marketing, GA/EABD, Support, Product and Finance. This position is designed for an Associate Customer Success Manager who has a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven. This position will provide support towards assigned programs and day-to-day operations of the Customer Success team. Requirements KEY RESPONSIBILITIES Core duties and responsibilities include the following. Other duties may be assigned. · Live Metrc's Core Values - Every day and all the time. · Collaborate and partner with Customer Success Manager and Regional Customer success Directors. · Take all relevant trainings and collaborate internally to develop an understanding of products and industry in order to serve as a product, industry, and company ambassador · Support Customer Success Manager and Regional Customer Success Directors during customer calls and meetings · Provide insight and relay the voice of the customer to internal teams at Metrc · Build relationships with assigned customers, help them with issues, and continually delight them with a consultative customer centric attitude · Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development · Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth · Facilitate information gathering and documentation support to ensure accuracy and accountability of ownership · Update and manage deliverables · Learn to facilitate product demos and trainings both virtually and in person · Assist in development of the messaging, communication materials, training details, release notes, etc. to provide an outstanding customer experience Requirements: QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES · Two + Years working in Software · College Degree or Equivalent Working Experience Outlined · Preferred Experience with Customer Success or Support · Preferred Background in Regulated Cannabis Industry and Government Policies PHYSICAL DEMANDS AND WORK ENVIRONMENT · This role is a remote position and does not require travel to an office when not performing travel based on business need · Frequently required to sit · Frequently required to talk or hear · Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. · Moderate travel, around 25%, may be required (based on business need). Travel is typically by company car and or commercial air carrier. Occasional evening and weekend work are required. Business travel will include meeting with client agencies at their offices and visiting cannabis business operators that grow, process, test, and sell cannabis products.

Description We are seeking a strategic, execution-focused, and data-driven leader to guide our Customer Success team through the next stage of NinjaOne's growth. You will be accountable for driving measurable results across our customer base by improving retention, expanding adoption, and accelerating revenue growth. This role is both strategic and hands-on. You will define and execute success strategies, foster a culture of accountability and customer focus, and lead a team that consistently delivers impact. You will be responsible for coaching and scaling talent, monitoring key metrics, and ensuring customer objectives translate into tangible business outcomes for NinjaOne. Reporting to the Director of Customer Success, you will play a key role in shaping how we scale success globally. Location - Hybrid in Tampa, FL (In the office 4 days per week Mon, Tues, Wed, & Thurs) What You'll be Doing Team Leadership and Development: Hire, lead, mentor, and develop a team of Customer Success Managers, providing guidance and support to help them achieve their goals. Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing. Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement. Strategic Account Management: Oversee the management of a portfolio of customers, ensuring high levels of satisfaction and retention. Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation. Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn. Drive Customer Growth: Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base. Establish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth. Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey. Operational Excellence: Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately. Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions. Implement best practices for account management processes, ensuring consistency, efficiency, and scalability. Customer Advocacy: Act as a customer advocate, championing their needs and feedback within the organization. Influence and inspire customers by presenting tailored solutions that drive their success and loyalty. Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction. Other duties as needed. About You 3+ years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space 2+ years' of proven people leadership experience directly managing a team of Customer Success Managers or similar quota carrying customer-facing roles Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly. Customer-focused, with a passion for providing exceptional service and value High levels of organization and the ability to prioritize tasks effectively Ability to work collaboratively with cross-functional teams and influence without direct authority Fluent in English, with excellent written and verbal communication skills Experience in the SaaS/cloud industry or within the IT industry is a plus Experience with Salesforce required You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SC1 #Li-Hybrid #BI-Hybrid

is based in our 275 Grove St, Auburndale, MA 02466, USA office. We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty. Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of Informa TechTarget's products. The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services help to achieve the customer's objectives, goals and KPIs. Key responsibilities include: * Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal; * Onboard & enable customers on product functionalities and capabilities; * Investigate customer's current workflow and technology stack; * Uncover customer's ideal key performance indicators, metrics of success and areas of opportunity; * Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs; * Drive usage and identify recommendations on appropriate integration strategies; * Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; * Coordinate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers; * Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives; * Escalate areas of concerns, client challenges; and, Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is comprised of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape. As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success. Location: This role will require onsite in our Sarasota, FL location. Culture is one of the most important things at TENEX.AI-dive into our culture deck at culture.tenex.ai to see how we live it every day, with a deep emphasis on the collaboration and community that only in-person work delivers. This role is for those already in Sarasota, Florida (outside Tampa), or ready to relocate / commute here, where bold innovators ignite cybersecurity revolutions. Escape the overly inflated cost of living and sky-high tax burdens of places with our incredibly aggressive relocation packages, designed to make the move for you and your family seamless, lucrative, and life-changing-think zero state income tax unlocking your full earning potential! Join us in this sun-soaked paradise, embracing unparalleled personal freedom, a pro-business powerhouse climate, year-round amazing weather, and a very pro-family culture headlined by the nearby master-planned utopia of Lakewood Ranch, boasting top-tier amenities, schools, and community vibes that fuel work-life mastery. Job Responsibilities: Act as a trusted advisor to customers, ensuring they fully leverage TENEX's MDR platform to meet their cybersecurity needs. Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities. Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX's services. Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements. Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals. Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction. Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences. Educate customers on best practices, new features, and enhancements to maximize their security outcomes. Track and analyze customer usage data to identify trends, opportunities, and areas for improvement. Facilitate contract renewals and support expansion efforts in partnership with the Sales team. Travel as needed (10-15%) to meet with key customers and strengthen relationships. Required Skills & Qualifications: Technical & Industry Expertise 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services. Strong understanding of cybersecurity principles, threat detection, and incident response. Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus. Customer-Focused Skills Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction. Strong problem-solving and analytical skills to identify customer pain points and deliver solutions. Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner. Soft Skills Highly organized with strong project management capabilities. Ability to work independently while collaborating effectively with internal teams. Passion for helping customers succeed and a proactive approach to relationship management. Education Bachelor's degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience). Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager) are a plus. Why Join Us? Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions. Collaborate with a talented and innovative team focused on continuously improving security operations. Competitive salary and benefits package. A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies. If you're passionate about combining cybersecurity expertise with artificial intelligence and have experience with Google SecOps and Chronicle, we encourage you to apply!

At Blue Sky Roofing we're looking for Customer Success Manager/ Schedule Coordinator to join our team. Full-time · Blue Sky Roofing About the job Blue sky roofing is hiring a driven, and highly motivated Customer Success Manager who will grow with our rapidly expanding company. The Customer Success manager will handle 300+ incoming calls per month from potential and current clients. You enjoy working with a team and thrive in competitive environments. You enjoy seeing your teammates exceed just as much as you enjoy succeeding yourself. You enjoy talking to people and have a positive attitude even after dealing with upset customers. You continually strive to grow personally and professionally. You have a proven record in customer service and setting appointments with incoming calls. You love to go grow personally and professionally. You are proficient with modern technology. Why Blue Sky? Blue Sky Roofing is the fastest-growing residential roofing company in Florida. We are a tech-focused rapidly growing construction company. Opportunity to have a big impact on our growth and your career All of our employees and contractors are viewed as partners and encouraged to think entrepreneurially to help grow our business We focus on helping all of our partners with professional and personal development About you You feel comfortable working with or are willing to become comfortable working with modern technology on smartphones and computers. IE - calendar systems, text messaging and email, and CRMs You have a minimum of 3 - 5 years of experience in customer service and setting appointments with incoming leads You understand and respect the importance of building and maintaining a great culture You work well on a team and handle confrontations well Excellent communication, organizational and interpersonal skills Willing to learn and adapt all of the time You're a resourceful problem solver; you can feel for gaps in what you're working on and suggest solutions When you bring problems to other team members, you have already thought of potential solutions for that problem. (IE - You have taken time to understand the problem better and done the research for solutions instead of asking someone to figure out everything for you) You're independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long You are happy to have direct communication with customers (we are customer-driven) You will be expected to work at our office in Pinellas county and attend team meetings, masterminds, and training You have a Florida driver's license A personality and skill set that is scalable - We're looking for someone with promotion and managerial potential as the department and company grows You are well versed in using modern technology (CRMs, call systems, calendars, etc) When submitting your application, add a note saying “I pay attention to the details”. Perks Competitive Base Salary $36,000 - $60,000 - Based on experience Health, Dental, and Vision insurance 10 Days PTO 401k matching 50% Company training and masterminds Company provided computer Company retreats and trips to conferences for training and networking opportunities Rapid growth in your technical proficiency Day to day You will be handling incoming calls from current and potential clients You will qualify appointments and group appointments based on a logical route of travel for our project managers You will be moving jobs through our pipeline with our CRM and dispatch technology Monitor the response rates of our project managers to their leads Assist project managers with follow up to improve the customer experience Assist with technical issues that the team may be running into while out in the field Prepares all necessary reports as required by company policy Provide training and coaching to new hires Help improve and document our customer support systems 30 Day Targets You have become familiar with the technology we use, and met your team You've improved our hiring and onboarding process by being part of it You have met the leads of our different teams You have set multiple appointments with incoming leads You have kept the company inbox cleared out daily Generate at least 5 (5) star reviews from clients and potential clients 60 Day Targets You are proficient in using our internal technology to move jobs through the pipeline from start to finish You have improved the customer experience process You have reduced the number of missed calls and increased our company response rate You have efficiently coordinated our project managers' schedules based on the location of their appointments Generate at least 5 (5) star reviews from clients and potential clients 90+ Day Targets You are setting appointments with 80% + of all incoming high intent leads You have trained multiple team members on using our CRM system properly Customer satisfaction is 95% positive regarding their calls with us You own the customer service process You are continually helping our operations team identify areas of improvement for our communication with clients through the production process Blue Sky's Mission Create the best customer experience for residential roofing in the United States. Our Vision Blue Sky Roofing will be the highest-rated and most reviewed residential roofing company in the United States by 2030. Our Values R - Relentless personal growth O - Optimization O - Openness F - Family I - Integrity N - Nice (Be Nice!) G - Gratitude Apply for the job Do you want to join our team as our new Customer Success Manager? Then we'd love to hear about you!

We're expanding our client experience team with a dedicated Customer Engagement Coordinator who will take the lead on planning and executing offsite customer events. While our existing team members focus on Behind the Bolts and onsite engagements, this role will be solely responsible for delivering memorable offsite experiences that strengthen client relationships and elevate our brand presence. If you're organized, proactive, and passionate about building connections through events and branding, we want to hear from you! Position Responsibilities Take full ownership of planning, coordinating, and executing offsite client-facing events across key markets, ensuring each event reflects Power Design's brand and leaves a lasting impression. Manage all client-facing logistics, including sending invitations, tracking RSVPs, creating detailed itineraries, and serving as the main point of contact to ensure a smooth, professional experience. Build and maintain vendor relationships, secure sponsorships, negotiate favorable terms, and ensure all vendor services meet expectations and align with Power Design's standards. Oversee the sourcing, customization, and distribution of premium promotional items, ensuring timely delivery and thoughtful gifting that reflects our commitment to quality and client connection. Lead the day-to-day management of Threads-including order fulfillment, inventory tracking, and vendor coordination-while ensuring all gifting aligns with Power Design branding and supports internal and external engagement goals. Track usage and spending for swag and gifting programs, maintain accurate records, and provide regular budget and performance updates to leadership. Assist the Business Development team with administrative support and special projects as needed. Collaborate with internal teams to ensure seamless event execution and a cohesive, on-brand client experience. Here's What We're Looking For 1-3 years of experience in events, marketing, business development, administrative support, or similar roles-preferably within the construction industry (internship experience welcome). Strong interpersonal and communication skills, with a sense of urgency, and an interest in client-facing roles. Eagerness to learn and grow. Comfortable networking and building relationships in professional and social settings. Highly organized, self-motivated, and proactive. Ability to travel for events or meetings. Benefits and Perks Competitive salaries offered Exciting, award-winning workplace culture focused on employee appreciation, recognition, and fun Comprehensive medical, dental, vision, life insurance, and Flexible Spending Accounts (FSA) options offered Short and long-term disability plans 401k with company matching available Paid time off and company holidays provided Discounts to a variety of services, mental and physical wellness resources, free Care.com membership, and other perks given to all Power Design team members At Power Design, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Power Design believes that diversity and inclusion among our teammates is paramount to our success as a national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool nationwide

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact. The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Strong leadership and communication skills with the ability to guide and motivate teams. Excellent problem-solving abilities and a customer-centric mindset. Solid organizational skills with attention to detail and process improvement. Ability to work effectively in a fast-paced, collaborative environment. Proficiency in support systems, ticketing processes, and performance tracking tools. Additional Information Benefits Competitive salary range of $55,000 - $61,000 Opportunities for career growth and professional development Supportive and dynamic work environment Job Type: Full-time Skill-building and advancement opportunities within a growing company

Join a team where you will have direct responsibility for managing a portfolio of large, global and technically complex clients within Global Corporate Banking. As a Vice President in Client Service, you will support a portfolio of Global Corporate Banking clients in effectively utilizing payment products and services. In this role, you will resolve client requests, enhance operations, and identify product/service gaps and development opportunities. Leveraging your expertise in treasury and cash management products, you will recommend growth and efficiency solutions while ensuring quality service. Your ability to collaborate with internal stakeholders, drive continuous improvement, and utilize project management and data literacy will be essential in delivering exceptional client service and supporting the firm's strategic objectives. Job responsibilities: Act as a key advisor and proactive partner to clients, providing consultation on decision-making and reaching out to assess progress and potential service impacts to ensure world-class service. Serve as the central point of resolution and escalation for client service issues, liaising with internal bank partners to manage and resolve effectively. Analyze complex data and situations to identify trends, opportunities, and product/service gaps, leveraging Treasury Services product capabilities to develop innovative solutions. Establish and maintain productive relationships with internal stakeholders, utilizing influence and communication skills to drive mutually beneficial outcomes. Support the development and implementation of strategic operational plans, ensuring compliance with risk policies and educating clients on legal and regulatory changes. Participate in the end-to-end change management process, including strategic communications and impact mitigation, to ensure successful implementations. Required qualifications, capabilities and skills: Minimum of 7 years of relevant industry and/or client service experience. Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions. Technical knowledge/comprehension to recommend value-added solutions for clients and partners. Knowledge of modern/high volume payment APIs, File based transmissions, SWIFT and Host to Host. Strong project management skills, including the ability to plan, execute, and oversee multiple implementation projects from end-to-end. Excellent communication, collaboration, presentation, negotiation and consultative skills. Manages time effectively in a fast paced environment, demonstrating ability to balance competing priorities and deliver on commitments. Works independently with limited supervision. Ability to resolve complex issues, engage appropriate business and external partners and influence at all levels.

JobID: 210688159 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $68,000.00-$100,500.00; Jersey City,NJ $78,000.00-$113,000.00 About the Program At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring. The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers. The program spans over 30 locations worldwide. The ReEntry Program is a 15-week fellowship program, beginning April 20, 2026 and ending July 31, 2026 with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set. Please refer to our ReEntry Overview page for further information regarding the Program. Commercial & Investment Bank The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. Client Services supports a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities. What We Look For: Creative and innovative team players with analytical, technical, problem solving, planning and organizational skills. Individuals must have strong interpersonal skills and be able to communicate effectively in presentations, expressing complex financial strategies in an organized and articulate manner. The ability to relate well to external clients and internal partners and establishing strong working relationships.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Why it's worth it: Do you thrive in a dynamic, fast-paced environment with a passion for creating meaningful customer experiences? At ReliaQuest, the role of Customer Success Manager puts you at the forefront of driving impactful change for some of the world's most trusted brands. This is your chance to connect cutting-edge technology with impactful business results. You'll play a critical role in crafting customized solutions, ensuring each customer's unique needs are met through our AI driven platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders from globally recognized brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest. The everyday hustle: * Become a subject matter expert on assigned customers, their organization, reporting structure, and initiatives to help drive results. * Serve as the main point of contact for internal and external teams, ensuring that the customer relationship develops and evolves as business needs change. * Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams. * Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence. * Prepare and facilitate in-depth presentations (Executive Business Reviews) to senior executives, demonstrating progress and return on their investments with ReliaQuest. * Identify and recommend opportunities for expansion based on your understanding of the ReliaQuest solution and the customer's needs. * Own 110% contract renewal and upsell. * Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery. Do you have what it takes? * Completed Bachelor's degree or higher education. * Proficient with MS Word, Excel, PowerPoint, and OneNote. * At least one year of account management experience or related. * Experience in sales with the ability to learn/apply complex technical concepts. * Exceptional organization skills and ability to prioritize. * Strong emotional intelligence and ability to work effectively with others. * Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams. * Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers. * Strong problem-solving skills and ability to identify unique solutions to complex problems. * Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication. * Ability to demonstrate good attitude, energy, and effort. What makes you uncommon? * Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools. * Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives. * Experience consulting with customers to understand their unique and specific pain points and help produce a compelling business case to solve them.