Customer success manager jobs in Cambridge, MA

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.

Boston (Brookline, MA) • Full-Time • In-Office About Topdrawer Topdrawer designs tools for the impossibly creative. Born in Tokyo, we now operate 16 stunning stores across five major U.S. cities and a growing direct-to-consumer luxury brand online. We serve a community of creative people with beautifully designed tools for living, traveling, and creating-fountain pens, notebooks, house shoes, small leather goods, bags, sunglasses, and ritual objects. Our brand blends elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With immersive in-store storytelling and an expanding digital presence, Topdrawer is becoming a quiet powerhouse in modern luxury retail. Role Overview Topdrawer is seeking a Corporate Gifting & B2B Sales Manager to lead our growing institutional and corporate gifting program. In this role, you will introduce our design-forward assortment-pens, leather goods, house shoes, curated creative kits, and custom-branded executive gifts-to corporations, hospitality groups, universities, agencies, and cultural institutions nationwide. This is both a relationship-driven and revenue-generating role. You will develop strategy, manage outreach, present with sophistication, and build long-term partnerships that reflect our philosophy of quiet design and exceptional craftsmanship. This is an in-office role based in Boston (Brookline, MA). Key Responsibilities Sales & Pipeline Management Build, grow, and maintain a disciplined sales pipeline with clear weekly and monthly KPIs. Lead outbound outreach to targeted corporations, hospitality groups, universities, creative agencies, and cultural institutions. Close premium, high-value accounts and cultivate repeat business into ongoing partnerships. Track all activity in CRM and maintain a consistent, predictable sales rhythm. Client Strategy & Presentation Present Topdrawer's products with a refined, culturally sophisticated tone aligned with modern luxury. Prepare proposals, quotes, line sheets, and tailored presentations for senior-level decision-makers. Manage all aspects of corporate orders-product selection, customization, timelines, and delivery-in partnership with Operations. Conduct thoughtful follow-up to strengthen relationships and increase account value. Growth & Cross-Functional Collaboration Identify new categories and sectors with high potential for B2B and corporate sales expansion. Partner with Marketing, Product, Retail, and Operations to build corporate-specific bundles, campaigns, and programs. Represent Topdrawer at meetings, events, and strategic presentations. Provide insights to leadership on trends, opportunities, and product needs. You Are A corporate sales professional with 3-7+ years of quantifiable success (quota attainment, revenue growth, close rate). Skilled in prospecting, pitching, and closing premium or design-forward accounts. Refined in communication, with strong written, verbal, and visual presentation skills. Organized and structured in your sales approach, with strong CRM proficiency. Aesthetically discerning and aligned with design-forward, culturally sophisticated brands. Curious, self-motivated, and energized by building a program from the ground up. Preferred: experience in luxury goods, design-forward consumer products, hospitality partnerships, or corporate gifting. Why Join Topdrawer? Become part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, craftsmanship, sustainability, and meaningful connection. Your creativity and discipline will directly shape the growth of a key business division. Benefits (Full-Time) Salary: $59K-$62K + Commission Generous Employee Discount Vacation & Sick Leave Paid Holidays Medical, Dental & Vision Insurance Flexible Spending Accounts (FSA) Company-Paid STD, LTD & Life Insurance 401(k) with Company Match Commuter Benefits Compensation Competitive base salary plus uncapped commission tied to booked revenue. Location: Boston Headquarters (Brookline, MA) - in-office role. Additional Information Topdrawer is an Equal Opportunity Employer and welcomes applicants of all backgrounds. Applicants must be legally authorized to work in the United States; Topdrawer does not provide visa sponsorship. Physical Requirements: Ability to stand for extended periods and occasionally lift/move items up to 25 lbs. Reasonable accommodations will be made for individuals with disabilities.

WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global's portfolio of top luxury retail brands and real estate assets. YOU WILL BE: As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company's objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals. WHAT YOU WILL DO: People Responsible for actively recruiting and seamlessly onboarding new hires. Acting with a sense of urgency, hiring quality talent to plan for and create talent bench Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth and exposure; set clear goals and communicate to direct reports in alignment with department objectives and support in achievement strategy Foster an environment of accountability by leading team in appropriately enforcing policies and procedures, ensuring understanding from all associates Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, coach and mentor associates on opportunities for improvement Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client base Drive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling Promote a positive environment of achievement, recognition, and celebration Resolve work-related concerns and conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption Empower team to take ownership of internal and external customer problems and resolve them quickly Oversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team's daily prioritization of tasks Create and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement Speak with truth and candor, modeling how to challenge the status quo appropriately Customer Experience Exhibit Saks Fifth Avenue's culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standards Role model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyalty Execute all client development-specific initiatives in-store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences Proactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community Build a cohesive customer service-driven team, overseeing customer service efforts and escalations Use data-driven methods to identify patterns in client spend, identify opportunities to increase wallet share, and drive repeat business Increase new client acquisition and strengthen existing relationships by leveraging various marketing tools and channels of technology, such as social media platforms, referrals, and networking Exercise expertise in use of clienteling tools to deliver exceptional service, stay connected with the client, and make targeted recommendations based on shopping history and preferences Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential Business Ownership Drive towards the achievement of maximum sales and growth through the development of client advisors and client relationships Establish well-thought-out plans and manage team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s) Execute plans and strategies in store to build strong client relationships and meet overall client development goals Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs) Support audit compliance to enforce department and stockroom controls, as applicable Stay informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities Track progress against departmental strategies to execute properly and successfully Proactively share information, best practices, and new ideas with team to improve business and performance Demonstrate strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input) Use critical thinking skills to analyze problems and to recommend viable solutions Personally champion change initiatives, explaining benefits and challenges of change to team and others impacted WHAT YOU WILL BRING: Required Qualifications (Minimum Requirements): Relevant experience and leading a team, with supervisory experience managing a team of direct reports A proven track record of success managing a selling and operations workforce and achieving business results Proficiency in utilizing available technology, including clienteling tools and social media (social selling), as well as Google Workspace programs, advanced proficiency preferred History of building, leading, motivating, and coaching teams to achieve objectives Excellent oral and written communication skills, structuring messages in a clear logical manner using the most appropriate communication medium Strong attention to detail May require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds Willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays Preferred Qualifications: Luxury retail fashion experience preferred 4-year degree preferred Continuously builds skills and knowledge through training, coaching, and career experiences Demonstrates a working knowledge and appreciation of the Saks Fifth Avenue business and the fashion industry Adapts personal approach in response to diverse situations and people Responds to unexpected changes in work environment with creativity and resilience Establishes and upholds high personal standards for individual work and environment Maintains a customer-centric mentality versus a solely store-centric one Comfortable working in a remote environment YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE: Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount SALARY AND OTHER BENEFITS: The starting salary for this position is $85,000 - $90,000 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. This position is also eligible for bonus Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Long's Jewelers For more than a century, Long's Jewelers has been New England's premier destination for fine jewelry, luxury watches, and exceptional client experiences. Family-owned and operated with seven locations across Massachusetts and New Hampshire, Long's is proud to partner with the world's most prestigious brands, including Patek Philippe and Rolex. With a reputation built on trust, integrity, and lasting relationships, Long's offers a truly unique opportunity to be part of a legacy brand. The Opportunity Long's Jewelers is seeking a Sales Manager to lead the flagship Patek Philippe boutique on Newbury Street in Boston. This is a rare opportunity to represent one of the world's most exclusive watchmakers, guiding clients through an experience that is as much about heritage and artistry as it is about ownership. The Sales Manager will be entrusted with fostering meaningful client relationships, mentoring a talented team, and serving as a key ambassador for both Long's and Patek Philippe. Key Responsibilities Represent Patek Philippe with professionalism, discretion, and integrity. Build lasting relationships with high-net-worth clients, offering an exceptional and personalized experience. Lead, coach, and inspire the boutique sales team, cultivating a collaborative and high-performance culture. Partner with leadership to drive strategy, elevate client experiences, and grow the boutique's impact. Serve as a trusted liaison with Patek Philippe leadership in the U.S. and Geneva, bringing insights and training back to the team. Qualifications 5+ years of experience in luxury watches or fine jewelry; high-complication expertise strongly preferred. A proven track record of building and sustaining long-term client relationships. Experience leading and developing high-performing sales teams in a luxury retail environment. Strong organizational, analytical, and communication skills. A passion for horology and an eagerness to represent one of the most respected names in the industry.

K&M Associates, L.P., founded in 1959 is a top leader in the fashion accessories industry. Known for its expertise in transforming need-based items into impulse purchases, K&M excels in product innovation to consistently offer customers exciting new trends. With in-house design and logistical operations, the company ensures high-quality products and customer satisfaction. K&M's collaborations with world-class retailers demonstrate its leadership in design, manufacturing, sourcing, packaging, and distribution of fashion accessories. The company is fueled by a dedicated team and a culture of innovation, driving its success in the industry. Role Description The Account Manager will manage relationships with key retail partners, focusing on customer satisfaction and business growth. Responsibilities include building and nurturing client relationships, identifying opportunities for sales expansion, developing strategic account plans, and ensuring successful product delivery in partnership with the logistics team. This is a full-time on-site position located in Providence, RI, requiring daily coordination with cross-functional teams to meet client needs and achieve business objectives. The ideal candidate will be able to travel domestically quarterly for Market weeks and to account presentation meetings. Past or current experience with Off-Price retailers is a plus! Keys to Success Account management, customer relationship management, and client service skills Sales strategy, business development, and negotiation expertise Strong communication, presentation, and interpersonal abilities Experience with data analysis, reporting, and trend identification Proficiency in relevant software and CRM tools Exceptional organizational and time management skills Experience in the fashion or retail industry is a plus Experience in Off Price Retailers is a plus Bachelor's degree in Business Administration, Marketing, or a related field preferred or a combination of work experience and education Microsoft platform, SAP, JDE

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Head of Customer Success to build, define, and scale our Customer Success function. This leader will establish the strategy, playbooks, and tools that drive engagement, retention, and growth across some of WHOOP's largest and most strategic customers. This role sits within the Enterprise team and is responsible for driving long-term engagement, retention, and growth across large customers from multiple strategic verticals. You will need to work horizontally across sales, product, engineering, and finance to deliver successfully in this role. You will be responsible for ensuring customer satisfaction and renewal. This is not an entry level position. This is a high-impact, foundational role. You will work cross-functionally with Sales, Product, Engineering, and Finance to ensure WHOOP delivers transformative value to customers, while also shaping how the Enterprise business scales globally. The ideal candidate is both a strategic leader and hands-on operator - someone who can act as a player-coach today and build a world-class Customer Success organization for the future. *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.* RESPONSIBILITIES: Build and Lead the Function: Establish the vision, strategy, and operating model for Customer Success at WHOOP, including playbooks, processes, and tools that can scale across enterprise and public sector accounts. Customer Relationship Management: Directly own and nurture a portfolio of enterprise accounts as a founding player/coach, ensuring customers derive maximum value from WHOOP and remain long-term partners. Onboarding & Implementation: Design and deliver effective onboarding experiences-leading launches, training sessions, and workshops-while building repeatable frameworks for future team members to execute. Voice of the Customer: Serve as a senior advocate for customers within WHOOP. Capture and share feedback to influence product, marketing, and engineering priorities, ensuring our roadmap reflects enterprise needs. Engagement & Adoption: Create and execute strategies that drive user adoption, engagement, and satisfaction at scale, with clear ROI and measurable business impact for customers. Renewal & Growth: Oversee renewal cycles, proactively mitigate churn risk, and partner with Sales to identify and pursue expansion opportunities within key accounts. Customer Journey Optimization: Map and continuously refine the enterprise customer journey, addressing pain points and implementing scalable best practices to ensure consistent success outcomes. Data-Driven Insights: Develop and manage a framework for customer health metrics and usage analytics. Present actionable insights to both customer stakeholders and WHOOP leadership. Cross-Functional Collaboration: Partner closely with Sales, Account Management, Product, Engineering, and Finance to align on customer strategies that maximize retention, growth, and long-term partnerships. Team Development: As the function scales, recruit, mentor, and lead a high-performing Customer Success team, fostering a culture of accountability, innovation, and customer obsession. QUALIFICATIONS: Bachelor's degree in Business Administration, Marketing, or a related field. A customer-first mindset with strong relationship-building skills and the ability to engage stakeholders from program managers to executives. 8+ years of experience in Customer Success within B2B or Public Sector SaaS or health/performance technology. A demonstrated track record of retaining and growing key accounts in one or more verticals relevant to our enterprise strategy A strong point of view on the right way to do customer success, including how to implement automation and AI tools to enhance outcomes Strong presentation and communication skills, capable of delivering impactful training and executive-level business reviews. Flexibility to work across industries-from athletics to corporate wellness to defense-and adapt success strategies accordingly. Strong analytical skills to track and manage the right KPIs and present to leadership A proactive, collaborative, and entrepreneurial spirit suited for a fast-paced, high-growth environment. Passion for health, fitness, and technology is a plus. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference * Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers * Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals * Identify and recommend additional Klaviyo products to help increase revenue for your customers * Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. * Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience * Work to set priorities and establish a plan for to resolve open issues in a timely manner * Provide customers with a combination of both strategic guidance and tactical support * Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. * Contribute feedback to Product on product improvements to enhance customer engagement. * Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. * Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are * 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. * Experience explaining how to reach key goals using software with end users * A track record for creative problem solving for customers and end users. * Experience in marketing or advising customers on marketing strategy. * Comfortable discussing account renewals, upgrades, and cancellations * Thrives in a collaborative environment * Excellent organizational and project management skills. * Excellent communication skills via phone, video conference and email. * Curious and eager to learn * Able to adapt in a quickly changing environment * Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint * Track record managing customer relationships through Salesforce or similar CRMs * Experience using email marketing platforms and E-Commerce platforms a plus * You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

The Manager of Customer Success will join the Global Customer Experience team as a critical part of maintaining the team's ability to scale efficiently while providing information needed to make data driven decisions. This includes tracking key performance indicators and analyzing trends to continuously improve service delivery. The manager also oversees the contract training pool, ensuring that all contract trainers maintain up-to-date certifications and are equipped to deliver high-quality training to customers while also managing their invoices and the approval process. In addition, the role involves managing and developing the learning management system (LMS), which serves as a central hub for training resources and certification tracking. By working closely with Customer Success Managers and other members of the organization, the Manager of Customer Success actively drives initiatives to increase customer adoption of warranty and support contracts, thereby enhancing customer satisfaction and retention. Key Responsibilities * Maintain and develop metrics to enable data-driven decision-making, including tracking key performance indicators and analyzing trends to improve service delivery. * Oversee the contract training pool, ensuring all contract trainers maintain up-to-date certifications and are equipped to deliver high-quality training; manage their invoices and approval process. * Oversee the budget of the training program, inclusive of the cost of contract trainers through invoicing. * Monitor the budget for the Customer Success team's travel and expenses. * Assist the customer success team through strategic planning to ensure the needs of the key accounts are met in an efficient manner. * Manage and develop the learning management system (LMS) as a central hub for training resources and certification tracking. * Collaborate with customer success managers and other members of the organization to drive increased customer adoption of warranty and support contracts, enhancing customer satisfaction and retention. * Travel domestic and international to support the above up to 20%. Skills & Qualifications * Proficiency in developing and maintaining metrics for data-driven decision-making. * Strong communication skills, with the ability to inform and influence diverse audiences. * Experience managing customer and internal communications. * Ability to manage complex logistics and satisfy customer needs. * Experience in creating and maintaining scalable systems, such as learning management systems (LMS) for training resources and certification tracking Education & Experience * Bachelor's Degree or equivalent work experience. Master's degree preferred. * Experience making data driven decisions. * Demonstrated ability to design, implement, and sustain systems that effectively scale to accommodate both a growing install base and evolving customer needs. * Personnel management experience with strong cross-team collaboration skills. Additional Information * This role is hybrid with 3 days onsite at our Burlington, MA headquarters * This role requires travel of up to 20% * This role reports to the Director of Customer Experience * Compensation: The annualized base pay range for this position at the commencement of employment is expected to be between $100,000 and $120,000 per year; the base pay offered may vary depending on several individualized factors, including market location, job-related skills, and experience. This position may also be eligible to receive additional compensation, such as an annual incentive bonus, sales commission, or long-term incentives.

About the job Nordic Semiconductor is hiring a Senior Customer Success Manager to join our expanding team and drive sustainable customer outcomes. You will be joining the Memfault team within Nordic Semiconductor. You will be the primary partner and advocate for a set of customers - your book of business - working towards maximizing platform value realization. You'll build strong relationships with stakeholders at multiple levels of the organization, guide customers in defining clear objectives with Memfault, and establish measurable connections between these goals and business results. Key responsibilities * Customer Advocacy & Relationship Management: * Build and maintain strong relationships with customers, acting as their trusted advisor and advocate within Memfault. * Develop a deep understanding of customers' business objectives, technical requirements, and success metrics. * Serve as the primary point of contact for customer feedback and escalations, ensuring timely responses in collaboration with internal teams. * Adoption & Value Realization: * Partner with Technical Program Managers and Solution Engineers to ensure a smooth onboarding process and successful deployment of Memfault on production devices. * Proactively monitor customer health and engagement, identifying opportunities to drive deeper adoption of Memfault's features. * Conduct regular business reviews with customers to demonstrate ROI, share best practices, and align on future goals. * Retention & Expansion: * Identify and mitigate risks to customer retention by addressing challenges early and ensuring customer satisfaction. * Collaborate with Sales to identify and pursue expansion opportunities, such as additional use cases, teams, or devices. * Drive contract renewals by demonstrating the ongoing value of Memfault's platform. Qualifications and skills * Customer Success Expertise: * 5+ years of experience in a customer success and/or account management role for a SaaS company and technical product. * 3+ years and a proven track record of managing enterprise and mid-market accounts, driving customer adoption, retention and expansion. * Technical Aptitude: * Familiarity with hardware, IoT, and embedded systems is required. * Ability to understand and discuss technical concepts effectively with engineering and leadership personas. Personal Skills * Relationship Building & Communication: * Exceptional interpersonal and communication skills, with the ability to build trust and credibility with customers. * Strong presentation skills, with experience conducting business reviews and delivering value-driven messaging to executive stakeholders. * Proactive Problem-Solving: A proactive, solutions-oriented mindset with the ability to anticipate customer needs and address challenges before they escalate. * Collaboration & Teamwork: Experience working cross-functionally with technical and non-technical teams to deliver customer success. * You're Local & Positive about Back to Office: You're happy to work out of our Boston, New York or San Francisco office at least twice a week. Working for Nordic Working for Nordic Semiconductor, you will be inspired and supported to develop yourself. Our teams enjoy a professional and informal working environment. We value and encourage the continuous development of skills and expertise to the highest levels. We are proud of our Norwegian heritage, our highly skilled international workforce, world-leading innovation, and professional brilliance. We offer a variety of tasks and projects, and the possibility to work alongside some of the world's most renowned experts within their field. We encourage our employees to question the established and innovate while expecting professionalism, commitment, and the will to learn. Benefits * The salary range for this role is (100.000 - 160.000 USD). Exact salary is determined by skills, qualifications, and experience. * We also offer an annual discretionary bonus and long-term incentive plan * Medical and Dental benefits. 100% employer-paid option for employees. * Health Savings Account or Flexible Spending Account * Other voluntary benefits available, like disability and life insurance * 401k with employer match * Generous family-friendly leave policies for vacation, personal time, sick time, and parental leave * Opportunities for professional development and mentorship Practical details * Location: Boston, USA| New York, USA | San Francisco, USA Please note that this position might be subject to a background check.

We are seeking an experienced Customer Success Manager (CSM) to join our Insurance Vertical to build a strong relationship with a select group of clients (carriers). You will be the advocate for your clients. Your success is your client's success. As their CSM you will be responsible for managing the day-to-day and ensuring your clients are realizing the highest value from our platform. Your goal is to create relationships that result in your ability to implement programs that drive retention, increase payment adoption, grow revenue, and expand the client's awareness and utilization of Invoice Cloud's full suite of services. Your insurance experience is a huge part of being able to relate to your portfolio. Areas of Responsibility: As an Invoice Cloud Customer Success Manager, you will be focused on three key areas, retention, growth and advocacy. Driving deep engagement to build lasting relationships with your clients is the key to achieving success across these three focus areas. A qualified CSM will excel in: * Building "trusted" relationships with your clients and delight them at every turn * Understand the key client health indicators and take necessary steps to minimize any potential churn * Fully understand their clients (and contacts) and identify what is needed to retain and grow them * Develop a deep understand the Invoice Cloud solutions to have discussions with their clients regarding current products and services * Strong understanding of the insurance space and ability share best practices with clients * Work with clients to implement programs that drive higher payment adoption * Be well versed on all Invoice Cloud products to up-sell services and generate customer success qualified leads that result in new revenue * Have a high-level understanding of how the technology for assigned clients works. This allows you to understand issues, describe them and formulate a potential resolution with the supporting Invoice Cloud departments * Develop trusted relationships with your portfolio that leads to customer references * Knowledge of core insurance software systems is a huge plus How you'll be measured * Retention rate - By client count and revenue * Revenue growth: IC will use the current year's growth plan to compare forecast versus actual and measure CSM impact. * Adoption growth: CSMs will use IC reports to determine changes in adoption for items like Autopay, paperless, etc., * Add-on Services: To promote new products and generate customer success qualified leads that are passed to sales. * References: Increasing the number of clients that agree to serve as a reference or participate in a case study. * NPS Scores and Customer Success Manager satisfaction scores Travel * Periodic travel to key accounts for meetings or attending conferences as required. Key Skills * Strong relationship management experience with proven track record of driving retention and growth, while delighting the client both in person and over phone/Teams * Experience with electronic billing products and services, such as payment processing, merchant services or electronic payments a huge plus. * Customer driven, results oriented, efficient, and willing to go the extra mile. * Outstanding verbal, written, presentation and interpersonal skills are required * Self-starter with a demonstrated ability to achieve results * Excellent time management, organizational and planning skills * Experience using standard MS Office tools and Salesforce

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer's goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer's needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You'll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do Responsible for base revenue retention on existing GBG solutions within customer portfolio Help design and measure health metrics and implement improvement plans as required Build relationships with existing contacts and identify new contacts to deepen engagement Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs) Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements Proficient in GBG's solutions and the value they provide across various use cases Understand your customer's needs to guide them through best practice product adoption Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues Operate cross-functionally with a wide range of internal teams to address customer needs and issues Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG Requirements Skills we are looking for Experience: Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement. Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs). Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: Strong passion for delivering best-in-class customer experience. Ability to translate data into compelling success stories and actionable insights. Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment. Proactive mindset for identifying solutions and managing execution to completion. Interest in product capabilities and applying them to solve customer challenges. Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges. Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

About the Role As an Associate Customer Success Manager (ACSM) at Validity, you are responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their business outcomes. In this role, you will manage a portfolio of client accounts and work closely with them to design and implement strategies that optimize their success with Validity's tools and services. The Customer Success team plays an important role in driving client engagement while supporting Validity in achieving its retention and growth goals. As an ACSM, you are expected to act as a trusted advisor, building consultative relationships with clients and guiding them toward achieving their business goals. Team Dynamic As an ACSM in Validity, you will be part of a dynamic, energized, and super collaborative team that works with some of the important brands. An ACSM's day-to-day is divided between direct interactions with customers and internal collaboration to ensure Validity consistently delivers the value our clients expect when partnering with us. This involves frequent customer touchpoints, including meetings, follow-up conversations, and proactive outreach. To prepare for these interactions, CSMs spend time analyzing data, creating materials, and tailoring insights to each customer's business goals. Beyond customer engagement, a part of the role is coordinating with adjacent teams across Validity to align on account strategy and the specific actions being taken for each client. This combination of external and internal responsibilities makes the role highly dynamic, fast-paced, and one that requires strong time management skills and sharp prioritization. Position Duties and Responsibilities * Collaborate closely with internal stakeholders to deliver world-class client experience across your Book of Business. * Build consultative relationships with clients by understanding their organizational structure, business model, and strategic goals, ensuring optimal use of Validity tools and solutions. * Develop and execute Customer Success plans, providing proactive guidance and technical support tailored to each account. * Define and implement best practices to improve deliverability, data quality, and overall program performance. * Drive product adoption and engagement through regular client interactions, including calls, reports, and tailored recommendations. * Lead ongoing client meetings to share insights, successes, and performance metrics, while facilitating strategic business reviews in partnership with Account Managers. * Serve as a product expert, advising clients on features, functionality, and use cases that align with their business objectives. * Leverage the full Validity product suite and competitive positioning to demonstrate value and identify opportunities for growth. * Analyze and translate data into actionable insights, crafting clear narratives that highlight challenges, successes, and recommended strategies. * Prepare and deliver Quarterly and Annual Business Reviews (QBRs/ABRs) in collaboration with the broader relationship team. * Act as the voice of the customer internally, sharing feedback and insights with Product, Engineering, and other cross-functional teams to drive continuous improvement. Required Experience, Skills, and Education * 1-2 years of experience in a Customer Success role, managing a Book of Business and building strong client relationships while applying analytical and problem-solving skills. * Proven ability to collaborate cross-functionally to resolve issues, identify opportunities, and improve client experience. * Strong interpersonal and communication skills, with the ability to engage a diverse range of clients in a professional and credible manner. * Excellent listening skills to uncover client needs and identify areas for growth within accounts. * Demonstrated capacity to quickly learn and adapt to new business models, industries, and technologies. * Strong organizational skills with the ability to prioritize effectively, manage multiple tasks simultaneously, and balance short- and long-term objectives. Preferred Experience, Skills, and Education * Email Deliverability experience a plus * Previous knowledge of Salesforce CRM application including data structure and API integration, Salesforce Administrator Certification a plus. Salary range $55,000 - $60,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. #li-hybrid About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

Transform the customer journey by turning product insights into meaningful relationships. As a Customer Success Manager in Client Services, you will be a core contributor, developing and maintaining strong customer connections, understanding their unique needs, and ensuring our product delivers real value. Your proactive approach to onboarding, collaboration, and product evolution will help our customers achieve their goals and maximize their experience. **Job responsibilities** + Drive product adoption, expansion, and retention to maintain a healthy customer base. + Conduct regular account meetings to share best practices, demonstrate key product functionality, communicate future releases, and gather feedback. + Guide customers through onboarding and product setup, leveraging deep product knowledge including new features and enhancements. + Track key success metrics and provide actionable feedback to the Product team to inform new features and priorities. + Navigate the organization to to ensure continuous improvement of service delivery **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in customer success roles in product or technology. + Demonstrated ability to influence product adoption and customer retention. + Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. + Proven ability to learn new technologies and teach them to others. **Preferred qualifications, capabilities, and skills** + Experience in a business-to-business (B2B) environment or as a colleague in a customer environment. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Boston,MA $118,750.00 - $187,500.00 / year

Job Description About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance. Our team is looking for a Customer Success Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience (empathy, patience, friendliness, positive attitude, pro-activity, upbeat positive energy and outlook. You will play a crucial role in building strong and lasting relationships with our customers, be responsible for overall customer experience and adoption with Verve and the products and services we provide. You will manage a portfolio of accounts and serve as the point of contact for each. You will ensure that each and every customer and user of our technology is engaged with Verve's product and services, by actively working closely with end users to train, identify, understand, and meet their specific needs and pain points and to drive customer adoption forward. You will work within all facets to support Verve's growth and the growth of our products by driving success and removing obstacles including: kickoff, planning, project management, data collection, outreach planning, ongoing results analysis and outcomes analysis. If you are passionate about delivering successful customer outcomes and building long term relationships, this is the role for you. Details: Customer Success Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites. Manage customer deployments, trainings, support and overall product adoption Develop and create proactive programs and product concepts to improve the overall end user experience and adoption. Track and monitor all end user activities to drive adoption and overall product success. Support Track and monitor all field issues and provide follow thru and complete resolutions for field deployments at customer sites. Provide troubleshooting, maintenance and basic repair tasks as coordinated by the Verve Engineering Team You have: An understanding of effective coaching and training techniques Unparalleled work ethic and customer-focused attitude who brings value to their relationships. Experience leading large group trainings or classes Experience developing customer adoption methods, techniques and programs that have proven positive outcomes, resulting in 100% user adoption and additional sales. Experience training, coaching, developing, or leading people Excellent interpersonal skills (written and verbal), with demonstrated and effective communication and public speaking skills, as well as composure under pressure and professional attitude. Strong listening, analytical skills and are detail oriented A high level of professionalism and approachability Strong time management and organizational skills Thrive in a dynamic and collaborative environment We offer: The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential. Passionate and fun teammates. Wear robots at work! Verve is dedicated to building a diverse team of individuals who are committed to contributing to an inclusive environment. Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you do not check every box, but see yourself contributing, please apply. The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential. Passionate and fun teammates. Wear robots at work!

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready * to make a change? As a Senior Customer Success Manager, Toast's way of saying an “Account Manager”, you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll * (Responsibilities) Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals Build cross-functional partnerships and collaborate closely to engage customers when necessary Do you have the right ingredients* ? (Requirements) 6+ years account management experience Mid-Market or Enterprise customer management experience Strong leadership, teamwork, and cross-departmental collaboration skills Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. Success operating independently and navigating competing priorities in a constantly changing environment General technical proficiency using software Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) Experience providing technology or SaaS solutions to a client base Restaurant experience Experience managing customers in Mid-Market, Top SMB, or Enterprise segments Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** *Bread puns encouraged but not required #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$96,000-$96,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals Identify and recommend additional Klaviyo products to help increase revenue for your customers Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience Work to set priorities and establish a plan for to resolve open issues in a timely manner Provide customers with a combination of both strategic guidance and tactical support Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. Contribute feedback to Product on product improvements to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. Experience explaining how to reach key goals using software with end users A track record for creative problem solving for customers and end users. Experience in marketing or advising customers on marketing strategy. Comfortable discussing account renewals, upgrades, and cancellations Thrives in a collaborative environment Excellent organizational and project management skills. Excellent communication skills via phone, video conference and email. Curious and eager to learn Able to adapt in a quickly changing environment Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint Track record managing customer relationships through Salesforce or similar CRMs Experience using email marketing platforms and E-Commerce platforms a plus You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000-$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description 908 Devices Inc. (NASDAQ: MASS) is revolutionizing chemical analysis with its simple handheld devices, addressing life-altering applications. The Company's devices are used at the point-of-need to interrogate unknown and invisible materials and provide quick, actionable answers in vital health, safety and defense tech applications, addressing the fentanyl and illicit drug crisis, toxic carcinogen exposure, and global security threats. The Company designs and manufactures innovative products that bring together the power of complementary analytical technologies, software automation, and machine learning. For more information, visit 908devices.com 908 Devices has a corporate office in Burlington, MA with a manufacturing center in Danbury, Connecticut and a growing population of remote staff worldwide. Position Summary The Manager of Customer Success will join the Global Customer Experience team as a critical part of maintaining the team's ability to scale efficiently while providing information needed to make data driven decisions. This includes tracking key performance indicators and analyzing trends to continuously improve service delivery. The manager also oversees the contract training pool, ensuring that all contract trainers maintain up-to-date certifications and are equipped to deliver high-quality training to customers while also managing their invoices and the approval process. In addition, the role involves managing and developing the learning management system (LMS), which serves as a central hub for training resources and certification tracking. By working closely with Customer Success Managers and other members of the organization, the Manager of Customer Success actively drives initiatives to increase customer adoption of warranty and support contracts, thereby enhancing customer satisfaction and retention. Key Responsibilities Maintain and develop metrics to enable data-driven decision-making, including tracking key performance indicators and analyzing trends to improve service delivery. Oversee the contract training pool, ensuring all contract trainers maintain up-to-date certifications and are equipped to deliver high-quality training; manage their invoices and approval process. Oversee the budget of the training program, inclusive of the cost of contract trainers through invoicing. Monitor the budget for the Customer Success team's travel and expenses. Assist the customer success team through strategic planning to ensure the needs of the key accounts are met in an efficient manner. Manage and develop the learning management system (LMS) as a central hub for training resources and certification tracking. Collaborate with customer success managers and other members of the organization to drive increased customer adoption of warranty and support contracts, enhancing customer satisfaction and retention. Travel domestic and international to support the above up to 20%. Skills & Qualifications Proficiency in developing and maintaining metrics for data-driven decision-making. Strong communication skills, with the ability to inform and influence diverse audiences. Experience managing customer and internal communications. Ability to manage complex logistics and satisfy customer needs. Experience in creating and maintaining scalable systems, such as learning management systems (LMS) for training resources and certification tracking Education & Experience Bachelor's Degree or equivalent work experience. Master's degree preferred. Experience making data driven decisions. Demonstrated ability to design, implement, and sustain systems that effectively scale to accommodate both a growing install base and evolving customer needs. Personnel management experience with strong cross-team collaboration skills. Additional Information This role is hybrid with 3 days onsite at our Burlington, MA headquarters This role requires travel of up to 20% This role reports to the Director of Customer Experience Compensation: The annualized base pay range for this position at the commencement of employment is expected to be between $100,000 and $120,000 per year; the base pay offered may vary depending on several individualized factors, including market location, job-related skills, and experience. This position may also be eligible to receive additional compensation, such as an annual incentive bonus, sales commission, or long-term incentives. We are proud to be a company changing the status quo in our industry. Join us and work with curious and innovative people, creative problem solvers, risk-takers, and dedicated colleagues as we reimagine the future of Mass Spec. 908 Devices does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Job Description About the Role As an Associate Customer Success Manager (ACSM) at Validity, you are responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their business outcomes. In this role, you will manage a portfolio of client accounts and work closely with them to design and implement strategies that optimize their success with Validity's tools and services. The Customer Success team plays an important role in driving client engagement while supporting Validity in achieving its retention and growth goals. As an ACSM, you are expected to act as a trusted advisor, building consultative relationships with clients and guiding them toward achieving their business goals. Team Dynamic As an ACSM in Validity, you will be part of a dynamic, energized, and super collaborative team that works with some of the important brands. An ACSM's day-to-day is divided between direct interactions with customers and internal collaboration to ensure Validity consistently delivers the value our clients expect when partnering with us. This involves frequent customer touchpoints, including meetings, follow-up conversations, and proactive outreach. To prepare for these interactions, CSMs spend time analyzing data, creating materials, and tailoring insights to each customer's business goals. Beyond customer engagement, a part of the role is coordinating with adjacent teams across Validity to align on account strategy and the specific actions being taken for each client. This combination of external and internal responsibilities makes the role highly dynamic, fast-paced, and one that requires strong time management skills and sharp prioritization. Position Duties and Responsibilities Collaborate closely with internal stakeholders to deliver world-class client experience across your Book of Business. Build consultative relationships with clients by understanding their organizational structure, business model, and strategic goals, ensuring optimal use of Validity tools and solutions. Develop and execute Customer Success plans, providing proactive guidance and technical support tailored to each account. Define and implement best practices to improve deliverability, data quality, and overall program performance. Drive product adoption and engagement through regular client interactions, including calls, reports, and tailored recommendations. Lead ongoing client meetings to share insights, successes, and performance metrics, while facilitating strategic business reviews in partnership with Account Managers. Serve as a product expert, advising clients on features, functionality, and use cases that align with their business objectives. Leverage the full Validity product suite and competitive positioning to demonstrate value and identify opportunities for growth. Analyze and translate data into actionable insights, crafting clear narratives that highlight challenges, successes, and recommended strategies. Prepare and deliver Quarterly and Annual Business Reviews (QBRs/ABRs) in collaboration with the broader relationship team. Act as the voice of the customer internally, sharing feedback and insights with Product, Engineering, and other cross-functional teams to drive continuous improvement. Required Experience, Skills, and Education 1-2 years of experience in a Customer Success role, managing a Book of Business and building strong client relationships while applying analytical and problem-solving skills. Proven ability to collaborate cross-functionally to resolve issues, identify opportunities, and improve client experience. Strong interpersonal and communication skills, with the ability to engage a diverse range of clients in a professional and credible manner. Excellent listening skills to uncover client needs and identify areas for growth within accounts. Demonstrated capacity to quickly learn and adapt to new business models, industries, and technologies. Strong organizational skills with the ability to prioritize effectively, manage multiple tasks simultaneously, and balance short- and long-term objectives. Preferred Experience, Skills, and Education Email Deliverability experience a plus Previous knowledge of Salesforce CRM application including data structure and API integration, Salesforce Administrator Certification a plus. Salary range $55,000 - $60,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. #li-hybrid About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice Powered by JazzHR ZJS9zVM0Gg

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Senior Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll* (Responsibilities) * Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce * Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer * Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies * Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience * Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals * Build cross-functional partnerships and collaborate closely to engage customers when necessary Do you have the right ingredients*? (Requirements) * 6+ years account management experience * Mid-Market or Enterprise customer management experience * Strong leadership, teamwork, and cross-departmental collaboration skills * Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. * Success operating independently and navigating competing priorities in a constantly changing environment * General technical proficiency using software * Proven track record of success in meeting and exceeding goals * Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) * Experience providing technology or SaaS solutions to a client base * Restaurant experience * Experience managing customers in Mid-Market, Top SMB, or Enterprise segments * Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** * Bread puns encouraged but not required #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $96,000-$96,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. * ----- For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.