Customer success manager jobs in Canton, MI

Company: Jones-Hamilton Co. Customer Service Manager Are you a customer service leader who thrives on developing people, optimizing processes, and delivering exceptional client experiences? If you're passionate about strategic service delivery and leading high-performing teams, we want to hear from you. We are seeking an experienced Customer Service Manager to oversee and support a team of Customer Service Representatives (CSRs) while driving operational efficiency and service excellence. This role is ideal for a results-oriented professional with a strong B2B background who can align service operations with business objectives and create positive, lasting customer relationships. Key Responsibilities Lead, supervise, and support daily activities of the Customer Service team. Provide coaching, mentoring, and development opportunities to drive team growth and performance. Set clear performance expectations and foster a culture of accountability, collaboration, and continuous improvement. Facilitate regular team meetings to align on goals, address challenges, and share service strategies. Resolve escalated customer issues with professionalism and efficiency. Maintain strong relationships with key B2B clients and ensure service levels meet contractual obligations. Oversee order processing, account management, and client communications to ensure a seamless customer experience. Standardize and improve customer service workflows and documentation practices. Collaborate with Sales, Logistics, and Finance teams to ensure alignment across functions and consistent customer outcomes. Analyze reports and service metrics to identify trends, opportunities for upselling, and areas for process improvement. Develop and implement service strategies that support broader business objectives. Drive initiatives to enhance customer satisfaction, reduce response times, and improve overall team performance. Perform other duties as assigned to support department and company goals. Qualifications Bachelor's degree in Business Administration, Communications, Supply Chain Management, or a related field. 10+ years of progressive customer service or client relations experience, with at least 3-5 years in a leadership or supervisory role. Experience managing CSR leads and multi-tiered customer service teams. Proven ability to manage B2B client relationships, preferably in manufacturing, logistics, or distribution environments. Strong leadership skills with demonstrated success in coaching and developing teams. Proficiency in CRM platforms and advanced data tools such as Excel, Power BI, or similar reporting software. Strong communication, problem-solving, and interpersonal skills. Experience with order management, sales reporting, and CRM analytics. Certifications such as Six Sigma, PMP, or Customer Experience Management are a plus. Must pass drug screening, complete a background check, and be legally eligible to work in the United States. Working Conditions & Physical Requirements Regular business hours, Monday through Friday, with occasional flexibility required based on business needs. Primarily sedentary work involving extended periods at a desk and frequent computer use. Regular interaction with internal teams and external clients through phone, email, and meetings. Manual dexterity required for typing, filing, and operating standard office equipment. Strong visual and auditory skills needed for reviewing documents, data analysis, and virtual/in-person communication. Benefits Company ownership through Employee Stock Ownership Plan (ESOP) 401(k) Discretionary bonus and yearly salary increase Holiday, Vacation, and Sick pay Medical, Dental, and Vision Insurance Education and Employee Assistance Programs Life Insurance Short- and Long-term Disability Wellness Program including Fitness Facility Reimbursement At the heart of this role is a commitment to customer satisfaction, operational excellence, and team leadership. If you're driven by impact and ready to lead a dynamic team in a growing organization, apply today! This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this description. This advertisement does not constitute an employment agreement between Jones-Hamilton Co. and the employee and is subject to change by Jones-Hamilton Co. as the needs of the organization and/or the requirements of the function change. Pay is commensurate with experience and education. Jones-Hamilton Co. is an equal opportunity employer and will not discriminate based on an employee's race, color, gender, sexual orientation, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any other classification protected by law. #ZR

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary responsibilities include Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. Provide exceptional, high-touch client experiences. Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. Leverage Salesforce CRM to track activity. Measures of Success include Growth in net new investment assets in collaboration with Wealth Partners. Growth in new deposits including checking, savings, and CD balances. Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. Client satisfaction survey results. Qualifications, Education, Certifications and/or Other Professional Credentials Bachelor's degree (preferred). 3 - 5 years of banking, wealth management or other relevant equivalent experience. Experience working with affluent and high net worth clients. A minimum of two licenses required: SIE, Series 6, 7, 63, 65, or 66 licenses, and Life and Health, Accident Insurance Licenses. Additional licenses can be obtained within a specific timeline upon hire. Demonstrated success in a client-centric, initiative-taking sales environment. Experience establishing and maintaining relationships with clients and internal partners. Knowledge of industry regulatory requirements to ensure a sound control environment. Excellent written and verbal communication skills. Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F; potential Saturday hours Pay Transparency The salary range for this position is $75,000 - $90,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** #LI-CITIZENS6 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

**Now hiring! Customs & Froreign Trade Manager** **Hybrid Work! On-site 3-days/week** BASF's Coatings LLC is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings as well as applied surface treatments for metal, plastic and glass substrates for a wide range of industries. Located at our Southfield, Michigan corporate office, you'll be responsible for all customs and foreign trade topics for our coatings business, interacting with CBP officials, legal counsel, and federal agencies. The position will manage the product classifications and audit BASF import activity. As a key leader for the EC business in the region, you directly support all US sites and customer locations to ensure ongoing operations and compliance with all customs and legal requirements. **What you'll do:** + Represent BASF in all customs-related matters before CBP. + Accept personal liability for the accuracy of specific Customs documents and other trade related information + Serve as BASF's primary interface with CBP officials alongside BASF Legal representatives. + Ensure accurate classification of all imported products under the HTSUS. + Assign correct values to imported products for submission to CBP. + Respond promptly and effectively to all CBP inquiries, both verbal and written. + Collaborate with internal and external legal counsel on customs issues. + Interpret and implement both existing and new regulatory requirements from CBP and other federal agencies impacting U.S. imports. + Advise BASF business units on import planning and regulatory compliance matters. + Provide guidance to other BASF functional areas (e.g., Tax, Legal) regarding import planning and regulatory concerns. + Compile and distribute import and export statistics related to BASF activities. + Oversee CBP programs including duty drawback, Free Trade Agreements, Foreign Trade Zones, and related initiatives. + Develop and update internal written policies and procedures (such as Desk Manuals) concerning CBP and other regulatory agency requirements affecting import and export activities. + Conduct regular audits of BASF import operations. + Advise and assist other BASF global entities on U.S. Customs matters. + Maintain comprehensive recordkeeping for all BASF import and export transactions. **If you...** + Bachelor's degree in Supply Chain, Business, or a related field. + 5+ years' experience in customs or foreign trade (preferably in automotive or chemical industries). + In-depth knowledge of U.S. Customs regulations, import classification (HTSUS), and compliance. + Proven experience managing CBP programs (duty drawback, Free Trade Agreements, Foreign Trade Zones). + Strong recordkeeping, audit, and regulatory reporting skills for import/export transactions. + Ability to advise on import planning, regulatory changes, and compliance for U.S. and global operations. + Proven skill in developing and updating internal policies and procedures in line with regulatory agency requirements + Demonstrated project coordination and time management, multi-tasking, and delivering on commitments. Must be comfortable in a dynamic setting with diverse personalities. **Create your own chemistry with you@BASF** At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call **you@BASF** . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include: + Flexible work arrangements whenever possible + Highly competitive retirement savings plan with company match and investment options + Well-being programs that include comprehensive mental health support for you and your household family members + Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more) + Back-up child and elder care with discount programs for families of all ages and stages + Mentoring and career development opportunities that allow you to share, learn, and thrive + Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. + Employee crisis support for when the unexpected happens + Access to our BASF wine cellar, employee discounts, and much more! **About us** As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years! At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career. Belong to Something Bigger. #belongat BASF **Privacy statement** BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ************* to report fraud. **Equal employment opportunities** We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.

All Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Customer Success Manager! Reporting to the National Manager - Customer Success, the Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes the ability to identify and promote improvements to customer technical services and systems. The CSM will spend an equal amount of their time ensuring customer satisfaction, developing opportunities to expand services and customer administrative compliance. Responsibilities Customer Satisfaction: * Be responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio. * Along with Technical Services Consultant, act as a primary contact for customer stakeholders throughout the customer relationship. * On behalf of the customer, be responsible to maintain awareness of service management performance, including timely resolution of incidents and delivery of projects & technical services. * Act as an escalation point for major incidents, assisting in the coordination of resolving parties, effective communication to stakeholders and post incident review. * Be responsible for continuing risk management to ensure retention and growth of customers in the assigned portfolio. * Be responsible to manage the customer feedback through survey tools and other forms of customer feedback to ensure continued customer satisfaction. * Responsible to acquire new business opportunities. Governance: * Be accountable to promote opportunities to continually improve standards for hardware, software and security in the customer's environment, ensuring the effective and efficient use of technology in enabling a customer's organization to achieve its goals. * Collaborate directly with the Technical Services Consultant to ensure the quality and performance of technical services for customers in the assigned portfolio, including making recommendations for service improvement. * Be accountable to ensure all administrative tasks are completed according to company standards, including those tasks that support the effective delivery of a customer's technical services and systems. Self-Management: * Plan and coordinate own/team's activities to meet deliverable commitments and quality expectations. * Work collaboratively with other team members from different disciplines and backgrounds. * Implement better and/or innovative ways to meet goals or overcome obstacles. * Help to maintain a high level of customer focus within the team. * Build expertise in key technical, functional and professional skills. * Keep management informed and involved as issues develop. Qualifications * Requires at least a bachelor's degree, or its foreign equivalent, or equivalent combination of relevant education and experience. * 4+ years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of a small and medium business. * Ability to undertake the above responsibilities * A passion for Service Improvement in a Customer/Service Provider Relationship * Strong business development, negotiation, and influencing skills * Working knowledge of ITIL Service Lifecycle and IT Best Practices * Excellent organizational skills and strong ability to manage and prioritize and tasks and time efficiently for yourself and others * Excellent written and verbal communication skills * Excellent customer facing/customer service skills * Able to demonstrate a high degree of flexibility including shift and out of hours working * Able to manage sensitive and sometimes confidential information * Must be able to learn new concepts, applications and technologies quickly About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne " 20 années d'excellence, d'innovation et de résultats " tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI " A3 Line of the Year " 2021 et 2025 et " Most Colour Consistent A3 Brand " 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Customer Success Manager "Customer Success" is the lifeblood of our business. We make software applications that are intended to make the lives of our sales and customer-facing teams easier and more productive. We are only successful if our customers are successful. We are looking for people that want to help our customers apply our technology to their business processes and do so in a collaborative, helpful, and enjoyable way. The Customer Success Manager (CSM) is a primary point of contact for our customers. They onboard our customers, check in throughout the year, work to increase user adoption, and aim for high levels of customer satisfaction in order to have them be a customer-for-life. This position requires excellent customer service skills and technical aptitude in troubleshooting software applications. We are looking to add a self-starter who loves helping teams solve challenges and is not afraid to go the extra mile to improve their skill set. An interest in enterprise software-as-a-service (SaaS) solutions (namely Salesforce), an obsession with providing the ultimate customer experience and the desire to be part of a fast-paced environment will make you an excellent addition to the Ascent Cloud family. Responsibilities Onboard new customers (and sometimes prospects) by configuring their system and providing them with an understanding of how to administer the solutions they purchased. Act as a primary point of contact for signed customers as their dedicated CSM. Manage your customer portfolio year-round, providing guidance, working to improve adoption and managing the renewal process. Act as a liaison between the customer and our sales organization as it pertains to licensing, working closely with that customer's Account Executive. The right individual will define new responsibilities and grow within the organization. Handle support requests from prospective and current customers. Assist prospects and customers with installation and configuration. Support other customer-facing teams (customer success, account management, sales) with technical backup as needed. Facilitate support calls and screen-shares with clients. Act as liaison between the development team and our customers. Occasionally participate in trade shows (e.g. Dreamforce, local Salesforce events) as a company representative and attend on-site customer visits. Qualifications 2-4 years relevant work experience. Salesforce experience is a MUST. Customer Success or Account Management experience preferred. Collaborative and positive team player. Technical know-how and attention to detail are mandatory. Excellent phone and teleconferencing (e.g. Zoom) presence. Creative problem solver and robust critical thinking prowess. Ability to develop relationships with our customers. Strong sense of curiosity and willingness to learn new technical skills. Exceptional verbal and written communication skills. Excellent organizational and follow-through skills are mandatory. Excitement and interest in the Force.com platform and the AppExchange.

The Sr. Customer Service Manager is responsible for leading the inside customer experience within the business unit. Service as the subject matter expert in methods and strategies to sell products while providing high level customer service to present and potential customers. This role will help to ensure business targets are met through excellent telephone sales and customer service throughout their team and through development and management of key metrics. This individual will also develop their sales team on initiation of prospective calls and the establishment of an ongoing rapport with existing customers. Integrity, vision, professionalism and passion are key components of this position. Responsibilities Set the strategic direction for the BU customer service operations. Develop, improve and implement customer service strategies, policies, procedures and service standards to improve quality of service, productivity and profitability. Develop and track Team and Individual KPIs making necessary improvements. Lead connection with Outside Sales Team on customer RGAs and SIOP Track lost opportunities and develop corrective actions for strategic improvement Analyze and improve collection of various reports and statistical data to measure customer service performance. Train, monitor and partner with factory leaders to ensure they meet and maintain customer commitments Train and empower the customer service team in methods to cross-sell and up-sell. Handle complex and escalated customer service issues. Analyze inbound, unsolicited prospect calls and convert them into sales. Emphasize product/service features & benefits, quote prices, prepare sales order forms and/or reports. Appropriately communicate brand identity and corporate position. Establish and maintain Freight Policies Program alignment with Buying Groups that buy both PV and Industrial parts Serve as Customer Service Point of Contact for Industrial BU. Perform other duties as assigned. Minimum Qualifications Bachelor's degree in business, Logistics, or a related field preferred, or equivalent significant experience. Minimum of 10 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role. Proven experience as a Customer Service Manager in a manufacturing background. Strong expertise in call control, account development, and time management. Strategic thinker with demonstrated leadership capabilities. Excellent knowledge of management methods, techniques, and best practices. Strong understanding of sales principles, methods, and strategies. Advanced problem identification and objection resolution skills. Up-to-date awareness of industry trends and customer service applications. Ability to build and maintain lasting customer relationships. Exceptional verbal communication, presentation, and listening skills. Strong written communication and documentation abilities. Highly self-motivated, energetic, and enthusiastic.

Quality * Ensure quality metrics are achieved and results communicated. * Create and execute improvement plans as required for sustained achievement. * Understands and communicates customer quality expectations to plant associates. * Ensures IATF compliance. * Facilitate the creation and/or implementation of new or changed quality procedures or guidelines. * Ensures all customer complaints are recorded and internal/external corrective actions are completed timely and to the satisfaction of the customer through effective root cause analysis and problem solving. Sales and Customer Interaction * Ensures customer satisfaction through quality and service performance as well as relationship development. * Ensures relationships developed for key plant customers and end-users. * Collaborates with HQ Sales Department for: * Customer communication and relationship development * Business development * Customer forecasts * Assists Operations Manager with business plan and growth requirements through development and execution of sales strategies. * Leads CSR Team to establish strong customer relationships through communication and delivery of quality and service beyond the customer expectations. * Understand customer requirements for quality and service performance metrics. * Develops and executes improvements plans as necessary. * Assists in problem solving of customer issues. * Understand customer business for internal forecasting and business development. * Communicates information to the appropriate associates to ensure alignment within our organization. * Quote/Price services in accordance with Account Manager/Operations Manager. * Reference Sales Department Flow Diagram. Productivity * Responsible for associate staffing, assignments, and scheduling of associates for the QCR department. * Ensures the accuracy of ERP (Genesis) customer specificiations and associate instructions to provide a seamless interaction between planning and production. * Reports plant capacity, current and forecasted, to Operations Manager. * Works with team to determine solutions for capacity information which is not aligned with normal plant operation and/or customer forecasts. Ensures production schedule is effective and efficient. Collaboration with Process Manager required. Continuous Improvement * Work together with local plant leadership to take responsibility of quality and improvement strategies in alignment with customer requirements and customer satisfaction. * Identify opportunities for modifying, automating, and streamlining processes and make business case recommendations based on analysis. * Continuously strives to increase customer satisfaction through improvements of key metrics which may include on-time delivery, carrier wait times, inventory management, and communication with key customers. * Works with Process Manager to increase plant efficiency and improve communication. * Develops and maintains policies and procedures for QCR Group focused on customer satisfaction and process efficiency; creates KPIs to maintain, track, and improve effectiveness of QCR Group. * Take a lead role in change initiatives; never satisfied and always looking to improve. * Develop metrics and reporting tools that can be used to measure effectiveness and efficiency of processes or systems * Ensures that good communication occurs from the production office to production floor OTHER DUTIES: * Key Relationships For Collaboration * All Associates * Sales Department * Interplant Peer Group * Shared Service Departments As Necessary

Job Description We are looking for a "Government Services Manager" otherwise known as a "Government Relations Manager" for our Principal Residence Exemption qualification audit program. The Michigan Principal Residence exemption is a property tax-related benefit for Michigan homeowners on their single primary residence. Annually, they use algorithms and software systems, Examiners review approximately 1.5 million exemptions for the Michigan Department of Treasury. Examiners are a critical component of this process. We are seeking individuals with strong deductive and logical reasoning skills, in conjunction with project management skills and the ability to manage large data sets. Critical thinking is necessary in this role, along with advanced technology skills. Teamwork is at the core of what we do; therefore, candidates must also have excellent communication skills and the ability to manage their teams to success. Communication skills include written and verbal forms, but also the ability to help others understand complex topics efficiently. Duties/Responsibilities: -Direct report to Director of Government Services. -Responsible for reviewing the work of call center staff. -Prepare work assignments for staff, including coordinating timelines of completion and tracking projects' due dates. -Assist in training new employees. -Assist with other duties requested by the Director. Requirements for Senior Manager Examiner: ● Candidates must possess, at minimum, a Michigan Certified Assessing Officer - MCAO (Level 2 or 3) assessment certification current in their annual re-certification. ● Candidate must possess at least 3-5 years of assessing experience. ● Candidate must possess at least 3-5 years of managerial experience. ● Above average experience using Google Workspace and Microsoft Office. ● Strong internet search skills. ● High-performing verbal and written communication skills. ● Aptitude towards organizational skills and a strong attention to detail. ● Critical thinking skills and good logical reasoning. ● Candidates must be able to pass a thorough background check. Pay and Benefits: Offers competitive salaries, a comprehensive benefits package, continuous training, and an environment that fosters work-life balance. Some highlights include: ● Medical benefits are up to 100% employer-paid. ● 401k program with a generous employer match. ● Profit sharing program. ● Generous PTO Package

Build your best future with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary 15 days of vacation first year plus sick time & holidays Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one. Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle Check us out! What you will do The primary role of the Strategic Account Sales Manager will be creating business advantage and growing profits through a focus on strategic account management strategies and sales of Johnson Controls product and service offerings. You will make key decisions aimed at actualizing the Johnson Controls corporate mission to exceed the ever-increasing expectations of our customer. In managing Controls, Equipment and Mechanical Installation teams you will assign projects in a manner that optimizes resource utilization ensuring a culture of employee engagement that is safe, collaborative, and adaptable to change. How you will do it Manage the area business through the market teams in the sale, development, delivery, and performance assurance of JCI offerings to new and existing customers within their local, designated customer base. Analyze local markets and current business performance to ensure strategies are effective in meeting planned profits and recommend adjustments to the plan when necessary. Develop and deliver on long and short-term strategic objectives for profitability and growth; develop business plans and budgets. Works to grow vertical market sales. Understand the business environment within targeted markets, including growth trends, legislation, and competitors, drive cash flow through effective execution of payment terms, proactive billing and collections. Establish plan for staffing levels and take action to achieve optimum resource levels. Develop effective leaders and high-performance teams utilizing available training and development tools; builds a culture of performance management and individual accountability. Establish and maintain personal long-term relationships with strategically important customers to ensure customer satisfaction and secure new business with acceptable, profitable margin. Conduct regular business reviews to examine business performance; lead initiatives that drive improvement and proactive resolution of customer issues. Actively work to increase market penetration across JCI offerings by expanding the scope of work within existing projects and securing new projects. Adhere to all Johnson Controls and customer safety standards, demonstrating a high degree of safety awareness for all Johnson Controls employees and worksite-based subcontractors. Ensure compliance with Federal, State, and local legal requirements and operates the Area with the highest business ethics. What we look for Required BA degree in Engineering, Business or Marketing Eight years of management experience in the buildings controls industry Proven track record of success working in a matrix organization, dealing with conflict resolution and change management, achieving win-win results Must have excellent communication and written skills Demonstrated background dealing with customer service issues Time management, ability to prioritize effectively based on financial impact to the desired business goals Preferred MBA Ten years of management experience in the HVAC/buildings controls industry HIRING SALARY RANGE: $123,000 - 163,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** #LI - AD2 #LI - DS1 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

As the Client Manger, you will oversee the complete sales process, beginning with the initial client engagement all the way to closing the deal. You will also ensure seamless contract management through the completion of the entire project. Your technical insights will provide successful, industry-specific solutions for the clients' needs. Additionally, supporting existing customer relationships and cultivating new ones are equally important components of this role. This position offers a base salary with a competitive commission structure and generous benefits package. Essential Duties & Responsibilities Managing client relationships. Maintain customer relationships through regular contact, follow up reporting, and ensuring 100% customer satisfaction. Actively participate in, and frequently lead, meetings to learn client needs, challenges, and concerns. Design strategies that will support the clients' initiatives. Make recommendations based on client feedback / interest level. Use experience and critical thinking to anticipate clients' needs. Maintain customer database for assigned accounts and any new accounts. Establishing client relationships. Utilize various strategies (phone, email, social media, & industry conferences) in order to identify and qualify new sales opportunities. Develop win strategies for all opportunities. Actively participate in initial meetings with potential clients. Project Management Obtain and develop quotation specifications and detailed project scope. Ensure the scope is clearly defined and understood so the best value quote/solution is provided. Responsible for ensuring project is on time and deadlines are being met. Initiate and support Estimating throughout the quotation process by functioning as the liaison between the company and the customer. Provide sales info on profitability, costs, and probability of winning quotes. Collaborate with Project Management team in development of budgetary and baseline schedules for projects to ensure customer expectations can be met. Maintain and monitor booking forecast, set priorities, and follow up on all rough order of magnitude, budgetary, and firm fixed price quotes for assigned accounts. Administer the contract review process including scope, terms and conditions, pricing, and the competitive environment for each opportunity. Support customer projects, including change orders, from PO to final acceptance on the customer's floor. Actively participate and lead concept reviews and provide technical support. Skills & Qualifications Associate or bachelor's degree in marketing, business, or engineering discipline. 3+ years sales experience and a proven sales record. Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Teams. Sandler Sales Training (preferred, but not required). Hands-on experience with CRM platforms. A customer-oriented mindset. Ability to work well with others. Strong project management skills. Excellent communication, presentation, and negotiation skills. Interpersonal skills. Ability to build relationships with clients. Creativity and innovation skills. An organized approach to work. Attention to details. Patience. Problem-solving aptitude. Strong work ethic.

Caregility (caregility.com) is a telehealth solution provider connecting care everywhere. Designated as the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud brings bedside care, virtual encounters, and AI capabilities together at the point of care. Doctors, nurses, and patients around the world rely on our intelligent telehealth edge devices and virtual nursing, observation, and engagement applications to enhance clinical insights, patient safety, and efficiency. Trusted by over 75 health systems, deployed in more than 1,000 hospitals, and supporting over 30,000 connected devices, Caregility is helping to transform healthcare delivery across inpatient and outpatient settings. Caregility is seeking a Strategic Account Manager in the Mid-West States. This is a Full-Time Exempt Role. The position will be remote, however travel will be required to potential clients, existing clients, trade shows, and to our headquarters in New Jersey, and other as required. Our ideal candidate would reside in one of the Mid-West States. The Strategic Account Manager will achieve maximum sales profitability, growth and account penetration within assigned accounts. The position is responsible and accountable for overall sales processes from initial contact and understanding client needs to the closure of the product/service delivery. The Strategic Account Manager promotes/sells/secures orders from existing and prospective customers through a relationship and solution based approach. The Strategic Account Manager must present existing products and services to current and prospective clients and is accountable for ensuring client requirements are understood and communicated to service teams within Caregility efficiently and effectively. Roles & Responsibilities * Generate revenue in assigned accounts in accordance with established quota. * Develop new sales leads and opportunities through various prospecting techniques. * Manage existing sales leads and opportunities within the assigned territory. * Develop responses for RFPs, RFI's, RFQ's, etc. * Generate demand for company service and solution offerings. * Manage the CRM to ensure information on all accounts and/or prospects is accurate and up to date. * Develop supportive relationships with partners to assist with sales opportunities. * Develop supportive relationships with other internal company organizations to ensure the facilitation and successful implementation of completed sales internally. * Responsible for knowledge of and adherence to all internal company policies and procedures. * Responsible for development of Master Service Agreements, Non-Disclosure and other agreements for company Services with Customer's Contract Offices. * Play a key role in the negotiations between company contracting office and the customers contracting offices. * Other duties as assigned. Skills & Abilities * Has proven contacts and relationships in the assigned healthcare region. * Proven prospecting and marketing skills to generate new business. * Familiar with hospital/health system contracting and compliance. * Ability to work independently. * Must also be able to participate and work well in a team environment. * Self-motivated person with the ability to close opportunities. * Ability to work on own initiative, driving new opportunities creation through self-managed programs. * Ability to sell complex technical solutions. * Must be highly organized. * Excellent written and oral communications skills. * Be able to cope with multiple projects under stringent deadlines. * Ability to effectively work with others. * Strong problem-solving skills. * Strong negotiating skills. * Ability to provide a high level of customer satisfaction. * Present a professional appearance at all times. Education & Qualifications * 5+ years of sales experience preferably in telehealth, virtual care, or clinical solutions. * 5+ years of experience in closing business. * Previous knowledge of selling into healthcare systems and hospitals. * Proven experience developing a sales territory and exceeding quota. * Proven experience in demand generation. * Understanding of the audio, video and web communications and collaboration environment. * Proficient in Microsoft Suite (Excel, Word, PowerPoint). Additional Requirements * Ability to lift 25 lbs. * Frequent sitting, standing, walking. * Domestic travel requiring multi-night stays within and at times outside the local work area. * Ability to travel. * Passport desirable. * Must be willing to complete background check and drug screen as required by current or future contracts. If you share our passion to make healthcare more connected, more efficient, and more personal, join us and you'll be rewarded with an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, marital status, gender, national origin, caste, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client's employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client's business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual meeting planning by completing pertinent portions of the report and conducting research. Retain and develop accounts by: Preparing and writing proposals, and providing quote comparisons. Performing program benchmarking/demographic analysis, analysis of claims utilization data, financial underwriting review, and cost projection reporting. Providing additional resources for the client as needed. Market renewal and new lines of coverage including: Creating coverage specifications. Analyzing quotes received from carriers. Negotiating with carriers. Creating and presenting the coverage analysis. Review policy coverage and identify cross-selling and additional revenue opportunities. Develop a thorough understanding of client business, their policies, practices and industries. Understand and guide clients through the initial objective setting process. Analyze data to draw conclusions and recommend findings to client. Respond to client needs and questions, making sound recommendations on a day-to-day basis. Produce high quality work and remain informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences. Ensure legislative, regulatory and technical developments are appropriately communicated to clients. Service clients in accordance with PAR E&O professional service standards by complying with all E&O Plus, legal and regulatory requirements. Achieve a minimum rating of 90% from E&O Plus audits on all accounts. Functional understanding of EPIC and update accordingly. Ensures adequate time for peer review of all client work including calculations, reports and presentations for accuracy prior to client delivery. People Management and Relationship Skills Even though this position does not manage people, the Client Manager must be able to perform the following: Delegate appropriately and provide development opportunities for co-workers. Display professional, social and teamwork skills Work well within a team and possess a positive attitude Manage and meet expectations of co-workers and clients. Possess good oral and written communication skills both internally and externally. Productivity Participate in internal and external networking activities. Manage projects to meet deliverable deadlines and meet expectations. Remain up-to-date and current on all tasks. Possess awareness of firm's service capabilities to generate ideas and solutions for clients and cross selling opportunities. Minimum Education/Abilities/Skills Bachelor's Degree in Business, Risk Management, Analytics or other related field is preferred; high school diploma or GED, in concert with industry experience, in lieu of an associate's or bachelor's degree is necessary. 3 - 5 years' employee benefits experience handling medium accounts at a high level of responsibility. Exhibits executive presence, and has strong rapport-building/interpersonal skills for positive interaction with customers and co-workers. Exercises sound judgment and exhibits a strong critical thought process to make good decisions, despite time constraints. Able to work collaboratively with internal and external stakeholders, be a team player and exhibit a positive attitude. Possesses strong oral and written communication skills; communicates effectively with clients and insurance companies. Possesses excellent organizational skills and strong financial analysis acumen. Excellent working knowledge of EPIC agency management system and of underwriting requirements of carriers as well as policy provisions and policy changes. Exhibits solid time management skills; able to work under pressure and meet deadlines and deliverables, and is highly responsive to internal and external stakeholders' needs and requests. Demonstrates agility and is able to multi-task, as well as pivot to changing priorities, as circumstances warrant. Contribute to team efficiency by sharing knowledge and best practices. Proficient with Microsoft Office Products, including Excel and PowerPoint, are required. This position requires a high energy level and the ability to handle stress-related situations on a daily basis. Other Qualifications Certificates, Licenses, Registrations Required to Perform the Essential Job Functions Possess appropriate, jurisdictional licenses - Life and Health Who is Oswald? Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients. We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity. Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations. Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees. Don't believe us? Ask your friends, colleagues, and mentors about Oswald. There's a reason Oswald has been named a Top Workplace for nine consecutive years. What you'll get... At Oswald, you will have the opportunity to build a long-term career with unlimited growth potential. Aim high, work hard and we'll help you achieve your goals. At Oswald, you will experience our caring work environment. We care about our Employee-Owners, we care about our customers, and we care about the world around us. Our caring personality comes to life in the form of volunteering in the community. We even give employees paid time off to volunteer with an organization of their choice. At Oswald, you will achieve a work-life balance. We care about your physical and emotional well-being, so work-life balance is encouraged and practiced. We understand you have a life outside of work, and we want you to live it. At Oswald, you will have access to a world-class Total Rewards package. We truly value our people, which shows in our compensation, benefits, and perks. In addition to competitive pay, we have designed a performance-based annual incentive program. All employees are eligible to earn a bonus by meeting performance objectives. Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings. Paid time off annually and a sabbatical at every 10-year service anniversary. Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution) Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations Access to specialized leadership development programming designed to take your career to the next level. And so much more! To learn more about Oswald, our culture and everything we have to offer, visit us on LinkedIn. Oswald, a Unison Risk Advisors company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic.

Client Services Manager Job Definition In this role, you will oversee every aspect of the client experience, from being a part of the initial project team that creates and implements a new account, the day-to-day communication and interaction critical to the monitoring and oversight of a client's services, as well as the accurate and timely processing of monthly invoices. We enable our clients to profitably exceed customer expectations by taking on the complexity of their business and transforming it into a seamlessly orchestrated customer experience. To bring order to service orders, billing, payments, or customer care, your customers become ours. This role will include supporting customers directly as well as engaging technical resources to assist with technical/complex issues. The role requires a positive attitude, superlative communication skills, excellent command of the English language and the ability to work efficiently in a fast paced and potentially stressful environment. Additional Responsibilities Include Our Client Services Manager will be responsible for partnering with clients ensuring business objectives are met with the goal of increasing revenue & profit. Client management Manage overall client relationship; Build strong rapport with client and client's team Introduce initiatives and solutions that grow the client's revenue and profit Provide governance for contract adherence Set expectations and deliver results accordingly Instill strong business ethics and sense of urgency in a matrixed business environment Work collaboratively across all departments Oversee implementation of projects through closure and ensure client receives appropriate communication Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction Strategic Responsibilities Work closely with clients and peers to understand and anticipate their needs Think through and solve complex problems; proactively provide mitigation for future problems Understand and interpret market research, analysis, white papers and data to provide insights to clients to effect positive business changes Stay informed of current industry best practices; working with clients and internal cross-functional teams to apply best practices where appropriate Tactical Responsibilities Interpret and understand KPI's, contracts, and SLA's Demonstrate innovative thinking and strong problem-solving skills Serve as client advocate within the company as well as company advocate to client Must be able to fully set up customer information in OPACS/ERP Requirements Minimum of 2 years' experience using a case management system (Salesforce is preferred) Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment Strong demonstrated oversight for handling complex client issues 3PL is highly preferred working with premium brands Background with Continuous Improvement and Project Management is recommended Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook This position is onsite(Troy)

Job Description We are seeking an individual to join our team of accountants to provide various bookkeeping and financial accounting services to our clients in various industries. Experience in financial statements, payroll, monthly reports, quarterly payroll tax returns, and journal entries, using QuickBooks, QuickBooks Online or other financial software. Customer service and strong communication skills are important, along with exceptional bookkeeping abilities. Currently, we are working in a hybrid remote and in-person environment. Our Culture AHP embraces a balance of family, profession, and community. We are a family friendly employer award recipient. While our firm is comprised of ten locations, we believe in a one-firm concept. Team members work together across the various locations to meet the needs of clients in a variety of industries. Responsibilities Provide assistance with clients' bookkeeping using QuickBooks and QuickBooks Online. Process payroll and payroll tax returns (annual, quarterly, monthly). Compile financial statements and other financial information from client data. Prepare quarterly and monthly reports. Utilize journal entry bookkeeping in clients' accounts. Assist with client communications. Pro-actively champion an attitude of quality service. Requirements Associate or bachelor's degree in business-related field is preferred. 3+ years of recent payroll, accounting, bookkeeping experience. Ability to effectively use Microsoft Word, Excel, QuickBooks, QuickBooks Online, Adobe, Creative Solutions. Knowledge of fundamental principles of accounting, financial statements and monthly reporting. Ability to organize work and projects, prioritize and meet deadlines. Strong analytical skills. Ability to effectively multi-task. Effective communication skills. Detail-oriented. Ability to adapt to change.

Job Details Monroe Community Mental Health Authority - Monroe, MI Full Time $26.35 - $39.84 HourlyDescription ABOUT THE ORGANIZATION Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities. Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need. BENEFITS Bi-weekly pay Vacation, sick, and personal time Four medical plans to choose from, eligible first day of hire Dental Vision Aflac Disability and life insurance provided by the Agency, optional buy-ups 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans YMCA corporate discount DESCRIPTION Under the general supervision of the Program Supervisor, the Client Services Manager (CSM)/Supports Coordinator (SC) is responsible for: Overseeing the implementation of the individual plan of service (IPOS), including supporting the consumer's dreams, goals, and desires for optimizing independence, promoting recovery, and assisting in the development and maintenance of natural supports Services include assessment, planning, linkage, advocacy, coordination and monitoring to assist consumers in gaining access to needed health and dental services, financial assistance, housing, employment, education, social services, and other services and natural supports developed through the person-centered planning (PCP) process. In addition, Master level case managers, with appropriate training and capacity, may provide therapeutic services to consumers in addition to case management services. Qualifications Education, Training, and Licensing Credentials: Pay Grade 7: (Bachelors Level) ($26.35/hr-$32.94/hr) Bachelor's Degree in Social Work with State of Michigan Licensure. Bachelors level such as: Licensed Bachelors of Social Work (LBSW, LLBSW) Pay Grade 9: (Masters Level) ($31.88/hr-$39.84/hr) Master's Degree in Social Work, Psychology, or Counseling with State of Michigan Licensure Masters level such as: Licensed Masters Social Work (LMSW, LLMSW) Limited License Psychology (LLP, TLLP) Licensed Professional Counselor (LPC) Preferred Experience: One (1+) or more years' experience within the specific consumer population in which the position holds responsibility (Intellectual and Developmental Disabilities). A related degree and /or a limited license may be considered in lieu of the above where provider qualifications as defined under the Michigan Mental Health Code and/or Medicaid Provider Manual and appropriate supervision exist.

Are you interested in joining a dynamic and growing business that values the unique aspirations of its employees, encourages progressive practices and offers the opportunity to provide customized and exceptional client service? We are seeking a Client Care Specialist in our Reynoldsburg, Ohio Branch. Yellowstone Landscape is dedicated to excellence in commercial landscaping. As the largest privately-owned commercial landscaping company in the nation, we offer exciting career opportunities for Landscape Professionals across the Southern United States. To learn more, please visit our website: **************************** . What you'll do: Communicate effectively with customers and Yellowstone Landscape maintenance production staff to ensure quality work is performed to the satisfaction of the client. Meet or exceed established sales goals for landscape and snow. Build strong, long-lasting relationships with existing and new clientele. Regularly conducts site visits with client and production team. Produce professionally-written proposals and communications for clientele and for internal use. Review specifications and contract documentation for each project. Proactively anticipate problems and suggest solutions to avoid customer complaints. What we are looking for: Associate's Degree required and a Bachelor's Degree preferred; relevant experience will be considered. 3-5 years previous sales experience. The ability to effectively coordinate and complete numerous activities simultaneously. The capacity to drive to all work sites and conduct tours and visual inspections of the landscape. Prior landscape operations management experience required. A passion for service excellence. Superb professional communication skills, both written and verbal. Horticultural knowledge strongly preferred. Proficient in Microsoft Office. BOSS, Aspire or landscape management software experience a huge plus Why Join Yellowstone? Competitive pay; paid weekly. Full group benefits package including health, dental, vision, life and disability insurance, 401k with a company match, paid time off and holiday pay. Aggressive incentive plan. Industry leading safety programs. Company provided work shirts and safety gear. Equipped with optimal and most professional equipment. High profile customers, worksites and landscape results. Opportunity to advance within one of the industry's fastest growing companies. A company that values and appreciates YOU. Become part of the team dedicated to Excellence in Commercial Landscaping! Commercial Landscaping!

The Client Manager is responsible for managing and growing client relationships within the NSF. This role focuses on supporting key accounts, identifying growth opportunities, and ensuring client satisfaction through effective communication and coordination. The Client Manager works closely with internal teams to deliver high-quality service and support business development initiatives. Bachelor's degree in Business, Science, or a related field 3-5 years of experience in client management, account coordination, or sales, preferably in TIC or technical services Strong interpersonal, communication, and organizational skills Proficiency in CRM systems and Microsoft Office Suite Ability to manage multiple priorities and collaborate across teams Willingness to travel Manage key accounts by serving as the primary client contact and ensuring consistent, high-quality service Develop client relationships through proactive engagement and tailored solutions that address client needs Coordinate stakeholder interactions to maintain alignment, satisfaction, and support service optimization Ensure customer satisfaction by tracking feedback and collaborating with internal teams for smooth delivery Support cross-selling efforts by identifying opportunities and aligning services with client goals Contribute to business planning by building account strategies and adjusting to meet performance targets Assist sales efforts through RFP participation, proposal development, and client business reviews Maintain CRM accuracy by documenting all client activities for effective reporting and forecasting #LI-TS1

About The Colt Group: The Colt Group (Colt) is a national provider of online industrial leak repair solutions, offering design, engineering, manufacturing, and installation to clients operating highly utilized, mission-critical industrial process plants. The Colt Group was founded in 1981 and is headquartered in Pasadena, TX. Job Overview The Colt Group is seeking a highly motivated individual who values a company that emphasizes quality and integrity. This individual will not only be expected to maintain existing customers but also cultivate new business opportunities. The successful candidate must be willing to travel to multiple states and be familiar with the Pulp and Paper, Power Generation, Chemical, Petro-Chemical and Refining industries. The Major Account Manager is responsible for effective and critical communication between the customer, operations department and Colt Technicians to ensure a successful outcome. Essential Functions and Responsibilities: Maintain relationships with existing customer and create new sales opportunities with those existing customers Initiate and cultivate relationships with new customers with the intent of growing Colt's book of business. Schedule and perform customer Lunch and Learns. Represent The Colt Group with honesty and integrity in day-to-day duties Maintain The Colt Group's values in both actions and appearance. Maintain knowledge and awareness of company products and services available to the customer. Manage a multi-state territory to ensure customer needs met and their requirements are communicated to the operations department effectively. Ensure customer safety and training requirements are communicated to the operations department effectively. Perform monthly “Work in Progress” (WIP) audits to comply with QA/QC requirements. Gain approval, coordinate and conduct customer entertainment such as golf tournaments, fishing tournaments, etc. Continue steady growth in the territory while maintaining a standard of quality and safety The Colt Group requires. Must be available to assist the technicians in the field (customer locations) if needed Overnight Travel 40% to 60% by vehicle or airplane. Skills/Knowledge/Abilities: Minimum 5 years successful Industrial Sales, Industrial Leak Seal or Industrial Technical (In-Plant) experience required. Excellent communication skills both written and verbal Ability to effectively communicate with all levels up to Plant Managers and CEOs. Proficient in Microsoft Outlook, Word, PowerPoint and Excel. Highly driven, self-motivated and organized. Must be able to work independently with minimal supervision. Must be able to safely operate a vehicle and make face-to-face customer meetings Must possess a valid driver license and maintain a clean record Ability to adapt to ever changing schedules and priorities Able to pass a drug screen and background check in compliance with our safety program. Colt is an equal opportunity employer and considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Colt is a dynamic organization. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Colt's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

Job Description We are seeking an individual to join our team of accountants to provide various bookkeeping and financial accounting services to our clients in various industries. Experience in financial statements, payroll, monthly reports, quarterly payroll tax returns, and journal entries, using QuickBooks, QuickBooks Online or other financial software. Customer service and strong communication skills are important, along with exceptional bookkeeping abilities. Currently, we are working in a hybrid remote and in-person environment. Our Culture AHP embraces a balance of family, profession, and community. We are a family friendly employer award recipient. While our firm is comprised of ten locations, we believe in a one-firm concept. Team members work together across the various locations to meet the needs of clients in a variety of industries. Responsibilities Provide assistance with clients' bookkeeping using QuickBooks and QuickBooks Online. Process payroll and payroll tax returns (annual, quarterly, monthly). Compile financial statements and other financial information from client data. Prepare quarterly and monthly reports. Utilize journal entry bookkeeping in clients' accounts. Assist with client communications. Pro-actively champion an attitude of quality service. Requirements Associate or bachelor's degree in business-related field is preferred. 3+ years of recent payroll, accounting, bookkeeping experience. Ability to effectively use Microsoft Word, Excel, QuickBooks, QuickBooks Online, Adobe, Creative Solutions. Knowledge of fundamental principles of accounting, financial statements and monthly reporting. Ability to organize work and projects, prioritize and meet deadlines. Strong analytical skills. Ability to effectively multi-task. Effective communication skills. Detail-oriented. Ability to adapt to change.