Customer success manager jobs in Carrollton, TX

Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years - until now. Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and CBRE, to name a few. With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world's largest industries. About the Role The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance. Key Responsibilities: Lead the relationship, implementation, and success of one of Buildots' largest clients. Responsible for the smooth operations of the project and primary point of contact for the entire project team. Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes. Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. Understand the complexities and work with our internal project managers to best configure the system to support these projects. Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features. Requirements: Background of at least 5 years in Civil engineering /construction project management Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry. Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages. Great analytical and technical skills Experience as a VDC Manager in construction projects - Advantage Good vibes and a sense of humor - a must-have! You must be located in or near Dallas and be able to visit the project site 4 days a week *By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

The National Account Sales Manager (NASM) will lead Bioworld's growth within the Home Division, focusing on national retail accounts. This role emphasizes expanding sales of home, lifestyle, and select accessory products, developing long-term partnerships, and establishing Bioworld as a preferred supplier to major retailers. The NASM will drive sales performance, identify new business opportunities, and implement programs that balance sell-in success with strong sell-thru performance. This role partners cross-functionally with design, product development, and marketing teams to deliver customized solutions that meet the needs of national retailers. Qualifications Identify, pursue, and secure new business opportunities within the convenience store channel, starting with large-format retailers. Build and grow long-term strategic partnerships by understanding customer needs, shopper behavior, and market opportunities. Conduct market and store-level research (e.g., planogram analysis, display opportunities, shopper flow) to build recommendations for placement and assortment. Develop and present customized sales programs including visual merchandising concepts (shelf layouts, freestanding displays, entrance fixtures). Collaborate closely with internal design and merchandising teams to align customer feedback with market trends and product innovation. Manage the sales pipeline, forecasts, and reporting for assigned accounts; ensure alignment with company financial targets. Represent Bioworld at customer meetings, trade shows, and industry events. Maintain a strong understanding of competitive landscape, price points, and consumer trends in the convenience channel. Job Essential 3-5 years of direct sales experience in home goods or consumer goods, preferably with national retail accounts. Proven expertise in developing strategic retail programs with measurable sell-through results. Possess strong customer relationship management skills and the ability to sell to all levels of retail organizations. Demonstrate knowledge of retail merchandising, planograms, and display strategies. Exhibit strong presentation, verbal, and written communication skills. Be able to manage multiple projects independently while collaborating across teams. Be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook). Show adaptability, critical thinking, and problem-solving skills in a fast-paced environment. Have a passion for retail, consumer behavior, and trend-driven product.

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Monitoring inventory levels and, with the Managers approval, adjusting when appropriate Maintain a team member structure to accomplish the service center mission in an effective and efficient manner Assist in the Interview process and recommend applicants for hire When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively. Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed Monitor, document, and report inventory discrepancies and return goods Work in accordance with company safety policies and maintain a safe working environment Assist with asset control in shipment procedures and departmental security issues Assist in the coordination of shipping and delivery with Purchasing Department Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment Punctuality and regular attendance are essential to managing on-site customer service. Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately. Completes appropriate HR forms for warehouse team members. Conducts safety and 5-S audits and maintains good housekeeping in the Service Center. Manage and document the delivery of products via company delivery vehicle. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions. Assist in administering order entry control and pricing policies consistent with company guidelines. Assist with the loading and unloading of trucks if necessary. Provides suggestions regarding new product and service opportunities. All other duties as assigned PHYSICAL DEMANDS & WORK ENVIRONMENT: Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day Ability to frequently bend, stretch and lift up to 50 pounds Must be able to operate a forklift and have a clean driving record COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: Knowledge of overhead garage door products, garage door repair and installation Outstanding computer skills, proficiency in Microsoft Excel and Word is required Outstanding oral and written communication skills Must be friendly and patient Professional appearance and strong work ethic Ability to work independently and resolve issues based on discretion and good judgment Positive attitude Highly ethical Superior customer service skills Able to change focus frequently and often while being detail orientated and well organized Conflict resolution and problem solving are key components of this position as well Must be able to operate a forklift and have a clean driving record EDUCATION & EXPERIENCE: REQUIRED: High School diploma PREFERRED: Preferred: B.S. or B.A. in business or industrial related field The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we're looking for a highly skilled and experienced talent to join our dynamic team. Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor. Learn more at: ********************* Summary The Customer Success Manager (CSM) is the strategic owner of customer relationships across Armor's managed services offerings. This role is accountable for ensuring customers achieve desired business outcomes through successful activation, optimization, and usage of Armor's services. The CSM builds deep, trusted relationships across technical and executive stakeholders, aligning Armor's capabilities to customer strategic goals. The CSM utilizes this alignment to drive long-term retention and expansion opportunities, cementing customers as advocates for Armor as a business partner. The CSM acts as a business partner, blending technical understanding with commercial and industry insight to influence customer strategies, mitigate risk, and uncover new opportunities. Operating with high autonomy, the CSM orchestrates cross-functional teams, including SOC analysts, cloud engineers, solution consultants, and professional services, to deliver a unified, high-value customer experience. The CSM is also instrumental in either managing or helping drive execution of programs and projects to enable the evolution and continual improvement of Armor's products and services with a focus on driving customer success. This role operates in a hybrid structure with on-site presence three days a week, specifically Tuesday, Wednesday, and Thursday, based in the Plano, Texas area. Essential Duties and Responsibilities (Additional duties may be assigned as required) Strategic Relationship Management Serve as the point of contact for strategic and enterprise-level customers. Build technical and executive-level relationships and maintain multi-threaded engagement across technical, operational, and business stakeholders. Develop and execute strategic account plans aligned to customer business objectives. Business Understanding & Outcome Alignment Gain deep insight into the customer's industry, market position, compliance landscape, and key business drivers. Map Armor services to specific business outcomes such as growth enablement, operational efficiency, and risk reduction. Facilitate joint success planning with clearly defined metrics and milestones. Lifecycle Ownership Oversee the full customer lifecycle from onboarding and activation through renewal and expansion. Drive continuous optimization by leveraging service insights, industry benchmarks, and proactive recommendations. Drive adoption of new Armor products, services, portals, and processes. Coordinate closely with Armor engineering, support, and SOC teams to address customer needs while also planning and facilitating Armor's routine technology management work including upgrades, migrations, and maintenance activities. Lead or actively support the execution of internal or customer-facing programs and projects that enhance the Customer Success function, ensuring they are delivered on time and aligned with strategic goals. Technical & Service Expertise Maintain deep knowledge of Armor's workflows, SOC processes, threat detection methodologies, and reporting capabilities. Understand Armor Enterprise Cloud architecture, performance metrics, compliance reporting, and security configurations. Correlate security and hosting performance data to provide holistic recommendations. Risk Management & Retention Monitor account health through usage data, performance metrics, and customer feedback. Identify and mitigate churn risks early through proactive engagement. Address escalations promptly, engaging cross-functional resources as needed. Advocacy & Growth Enablement Identify and cultivate customer advocates for case studies, references, and joint marketing initiatives. Spot expansion opportunities across Armor's product and services portfolios and position them as strategic enablers. Support the sales team in renewal and expansion motions with strong business cases. Success Measures Retention rate and reduced churn among strategic accounts. Expansion of Armor's footprint within customer environments. Growth in customer advocacy and public references. Improved customer satisfaction scores and NPS. REQUIRED SKILLS Strategic Partner: Operates as an extension of the customer's leadership team. Business Outcome Focused: Frames Armor's value in terms of ROI, efficiency gains, and risk mitigation. Cross-Functional Leader: Coordinates internal and external resources seamlessly. Analytical & Data-Driven: Leverages metrics to inform recommendations and strategy. Executive Communicator: Adapts messaging for technical teams through to C-suite. Proactive & Growth-Minded: Anticipates needs and identifies new opportunities. Preferred experience: 5+ years of experience in customer success, account management, or related roles within managed services, cloud hosting, or cybersecurity SaaS. Proven track record managing strategic or enterprise-level accounts with measurable retention and growth results. Understanding of cybersecurity concepts, SOC operations, and cloud infrastructure. Demonstrated ability to interpret and present technical data in business terms. Ability to travel to customer sites, anticipated to be no more than 15%. WHY ARMOR Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role - we want talent who will help us write the next chapter of our growth story. Armor Core Values: Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges. Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances. Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection. Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes. Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere. Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.

About Plutus Health Inc.: Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas. Role Summary Plutus Health is seeking a detail-oriented and proactive Credentialing Specialist to join our U.S. credentialing team. You will be responsible to work with offshore team in providing the end-to-end credentialing process for healthcare providers, ensuring compliance with payer requirements and regulatory standards. This role is critical to maintain operational efficiency and timely provider onboarding across multiple clients and specialties. Key Responsibilities Should have a good understanding of initial credentialing, re-credentialing, and enrollment processes for providers across Medicare, Medicaid, and commercial payers. Serve as the communication bridge between the client and the offshore team to ensure service level agreements (SLAs) are consistently met Work with offshore team in making sure provider profiles are kept up to date. Collaborate with the offshore team to identify missing documentation and coordinate with the client to obtain the required information Initiate phone calls and build rapport with the payer enrollment department to accelerate the application process Verify provider credentials including licenses, certifications, education, and work history. Collaborate with the sales team to support and enhance sales initiatives Coordinate with internal teams and clients to gather required documentation and resolve discrepancies. Maintain credentialing trackers and ensure data accuracy. Support audits and ensure compliance with HIPAA and payer-specific guidelines. Participate in credentialing meetings and contribute to process improvement initiatives. Requirements 10+ years of experience in U.S. provider credentialing. Familiarity with CAQH, PECOS, NPPES, and payer-specific portals (e.g., Anthem, Optum, Medicaid MCOs). Strong organizational and communication skills. Proficiency in Microsoft Excel, credentialing databases, and tools. Preferred Attributes Experience handling credentialing for various specialties and multi-state providers. Ability to work independently and manage multiple priorities. Strong attention to detail and commitment to data accuracy. Familiarity with payer-specific credentialing nuances and timelines. Tools & Systems CAQH, PECOS, NPPES, OIG, SAM, MEDICAID EXCLUSION, MEDICARE OPT OUT LIST, SOCIAL SECURITY DEATH MASTER FILE. Payer portals including UHC, BCBS, Cigna, Humana, State Medicaid. Credentialing dashboards and Excel-based trackers. Why Join Plutus Health Inc.? Work for a fast-growing, innovative company recognized for excellence in healthcare. Collaborate with a dynamic, supportive team that values professional development. Make a meaningful impact on patient care and operational success.

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: Reporting to the Manager, Customer Success, the Senior Customer Success Manager is responsible for managing a portfolio of strategic client relationships for freight brokers leveraging Triumph's suite of products. The Sr. CSM ensures customers achieve their goals, realize value from our solutions, and maintain a strong, ongoing partnership. This role requires proactive engagement, consultative problem-solving, and a deep understanding of customer needs to drive satisfaction, retention, and growth. This role owns a smaller portfolio of high-value or complex accounts. Leads strategic engagement and success planning with minimal oversight, contributing to retention and growth initiatives. ESSENTIAL DUTIES & RESPONSIBILITIES * Guide new customers through onboarding, ensuring a smooth and successful transition into Triumph's services. * Conduct regular check-ins and review meetings to assess progress, share insights, and reinforce value. * Monitor customer satisfaction and engagement, proactively addressing issues or concerns to maintain high levels of client satisfaction. * Maintain high client satisfaction scores, including Net Promoter Score (NPS) and other feedback mechanisms. * Build strong, lasting relationships with clients by understanding their goals and aligning Triumph's solutions to meet evolving needs. * Drive account retention by consistently delivering value and managing relationships with care and responsiveness. * Monitor and improve account health metrics such as engagement, product adoption, and issue resolution timelines. * Identify opportunities for growth and expansion within existing accounts, including upselling and cross-selling aligned with customer needs. * Collaborate with internal teams to advocate for customer needs and enhance the overall customer experience. * Maintain accurate records of customer interactions, feedback, and progress using CRM tools. * Contribute to Customer Success business development activities, including lead generation, referrals, and strategic outreach in collaboration with sales and marketing teams. * Perform other duties as assigned. EXPERIENCE & EDUCATION The successful candidate will possess strong customer success and relationship management skills. * Bachelor's degree in Business, Communications, or a related field. * 3-5 years of experience in customer success, account management, or a client-facing role, with demonstrated success managing strategic accounts. * Experience using CRM systems (e.g., Salesforce) or similar tools. SKILLS & ABILITIES REQUIRED * Proficient in Microsoft Office suite of products. * Ability to interpret customer data and apply insights to improve account outcomes. * Strong interpersonal and communication skills, with a customer-first mindset. * Demonstrates emotional intelligence, empathy, and ownership in problem-solving. * Skilled in active listening and consultative engagement to uncover customer needs. * Builds trust-based relationships and delivers personalized customer experiences. * Results-oriented with resilience and ability to navigate complex situations. * Ability to manage multiple priorities and work effectively in a collaborative environment. WORK ENVIRONMENT The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Moderate noise (i.e. business office with computers, phone, and printers, light traffic). * Ability to work in a confined area. * Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. * While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. * Specific vision abilities are required by this job due to computer work. * Regular, predictable attendance is required. * Frequent travel to client visits is required - up to 50% We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

JobTread is looking for a friendly and motivated professional to join our growing Customer Success Team as a Customer Success Manager. This role is responsible for managing a portfolio of customer accounts, fostering strong, long-term relationships, and ensuring they maximize the value of JobTread's construction management software. The ideal Customer Success Manager has a deep understanding of the construction industry, demonstrates high technical aptitude, and excels in communication and problem-solving. This position involves proactively engaging with customers to drive adoption, provide strategic guidance, and support them in optimizing their workflows. Through excellent verbal and written communication skills, the role will focus on customer retention, satisfaction, and overall success. This position offers a unique opportunity to join a rapidly growing company in an entrepreneurial, team-based environment. Responsibilities * Manage a portfolio of customer accounts * Become a JobTread product expert and quickly learn ongoing product updates * Conduct online product trainings via Zoom * Perform ongoing assessment & outreach to ensure customer success * Provide consultative feedback to improve customer workflows * Contribute to product knowledge base & video library * Record and manage all customer activities in Salesforce * Work closely with the Development Team to identify and communicate product issues and development requests Ideal Candidates * Bachelor's Degree or equivalent experience preferred * 1-2+ years customer success or account management experience at a SaaS or software company preferred * Prior work experience or knowledge of the construction industry is a MAJOR plus * Experience with productivity tools like Salesforce, Slack, etc also a plus * Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver * Strong attention to detail, positive attitude, and a clear communicator * Thrive in a dynamic, collaborative environment with a passion for achieving results * You see problems coming and get in front of them; you follow up and gets things done * Organized, thorough, efficient, and complete tasks appropriately in a timely manner * Ability to manage multiple projects simultaneously * Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between * Can be flexible with after-hours work on occasion for specific customer needs Perks * Join a small, growing team as an early team member. * Upward career mobility at a high-growth startup. * Make an impact and advance your career development. * Opportunity to become an innovator and solve real-world problems for construction. * Creative and entrepreneurial working environment * Work every day with successful, smart, and highly motivated people. * Electronic standing/sitting desks with top of the line secondary monitors. * Weekly Team Lunch, Happy Hours, and other team events. * Casual dress code. * Flexible schedule. Benefits * Dental, health, and vision insurance * Paid training * 401k plan + matching * Vacation and other Paid Time Off * Free access to an onsite workout facility About JobTread JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion. Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread. JobTread's mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd. JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who We Are Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes. Description Verily is actively seeking a Customer Success Manager for key accounts within its government and non-profits/foundations sector. In this role, you will develop, maintain, and build upon foundational relationships with key customer stakeholders to enable quality solution delivery and customer health. Responsibilities Build trusted relationships with executives and key stakeholders to understand strategic goals and drive product adoption. Act as the primary point of contact for day-to-day client interactions, including meeting preparation and follow-up. Create and configure success plans that align use cases with customer objectives. Secure renewals and identify new revenue opportunities to achieve growth targets. Drive the escalation and resolution of client issues to ensure a positive customer experience. Minimum Qualifications 10+ years of experience managing a book of existing clients as a Customer Success Manager or similar role. 5+ years of experience managing high-value, complex, and strategic partnership accounts. Customer-centric with a strong focus on driving customer outcomes and achieving objectives. Excellent interpersonal skills and strong relationship management abilities. Data-driven, highly organized and accountable with a strong work ethic. Preferred Qualifications Experience working within or as a partner to federal or state government agencies, or within the public sector. Experience with laboratory operations and/or diagnostics. Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States. The US base salary range for this full-time position is $124,000 - $177,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Verily Life Sciences LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe're seeking a proactive and driven Customer Success Enablement Manager to join our growing team. In this role, you'll be instrumental in designing and delivering the training, tools, and processes that empower our CS organization to deliver exceptional customer experiences at scale. As an Enablement Manager, you'll support our Customer Success team and work closely with Sales, Product, and Marketing teams to ensure consistent messaging, impactful onboarding, and continuous learning across the organization. Your efforts will directly influence team performance and customer value, establishing you as a key player in shaping the future of how Canary enables success for both our people and our customers.Responsibilities Design, deliver, and manage onboarding programs that ramp new CS team members quickly. Create and run workshops, product demos, and skills training to improve CS effectiveness. Develop ongoing enablement initiatives to keep the team sharp as products and processes evolve. Build and maintain playbooks, best practice guides, enablement videos, and internal documentation. Partner with CS leadership to create scalable resources that improve team performance. Help scale a global CS organization by tailoring enablement programs to fit local contexts while maintaining consistency worldwide. Own new hire/team tooling and best practices, ensuring smooth access, documentation, and training. Optimize CS processes, workflows, and tools (e.g., Notion, Gainsight, Gong, Salesloft, etc). Measure the impact of enablement programs and continuously refine based on feedback and data. Drive innovation by embedding AI into team workflows, helping the CS team work smarter and deliver more value. Collaborate with Product, Marketing, and Sales teams to ensure CS messaging is consistent, accurate, and up to date. Champion knowledge-sharing and foster a culture of continuous learning within the CS org. Qualifications 1-2+ years in an Enablement role. (Sales or CS Enablement) Proven experience building training, playbooks, or enablement content for customer-facing teams. Strong presentation and communication skills; able to engage and inspire teams. Excellent facilitation and workshop leadership skills. Strong project management skills with the ability to prioritize and execute effectively. Familiarity with CS methodologies and tools (e.g., Gainsight, Salesforce, customer health scoring). Highly organized, analytical, and comfortable in a fast-paced startup environment. A collaborative, proactive mindset with a passion for helping others succeed. Self-starter who thrives in a dynamic, often ambiguous environment. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges Ensure customers are technically healthy and on the most recent version of our product Identify criteria for assisting your customers by using Success Plays in the Success Platform Promote ServiceNow customer success stories and processes Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Work with ServiceNow teams to improve product adoption and increased footprint Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of experience providing customer professional services or related business support Ability to provide independent comprehensive services Experience resolving issues through analysis Experience in working collaboratively ServiceNow accreditations or certifications a plus FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Hi there! We are Semrush, a global Tech company developing our own product - a platform for digital marketers. Are you ready to be a part of it? This is your chance! We're hiring for Customer Success Manager, Enterprise (US Markets).Tasks in the role Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers' industry, and competitive intelligence to identify opportunities and threats. Deliver Best In Class Onboarding & Implementation: Execute consistent & efficient onboarding for new customers while simplifying the process where possible. Deliver unique insights at each customer touch point to advance the Semrush mission of enhancing the marketing acumen of all customers Identify Growth Opportunities: Consistently evaluate your customer's unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades Who we are looking for Required Qualifications: 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule Proven track record of building strong relationships with different levels of seniority Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation Experience with upselling customers and generating qualified leads Preferred Qualifications: Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment Experience with international companies is a plus You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better We will try to create all the right conditions for you to work and rest comfortably Unlimited PTO Low cost medical, dental, and vision plans Life insurance Accidental death and dismemberment (AD&D) insurance Dependent Care Savings Accounts and Flexible Spending Accounts Health Saving Account Short-term and long-term Disability Employee Assistance Program Employee Resource Groups 401(k) plan Paid parental leave Relief Fund Travel coverage Corporate events Teambuilding Snacks, drinks at the office A little more about our company Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing. We've been developing our product for 17 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker. 10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing. Our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don't 100% match all requirements, don't be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. Our new colleague, we are waiting for you!

The Customer Success Manager (CSM) is responsible for creating a world class level of service by leading and organizing internal and external resources The Customer Success Manager (CSM) is responsible for creating a world class level of service by leading and organizing internal and external resources required to achieve the operational success of regional or global customer programs within CyrusOne's data centers. The CSM is a critical member of the Customer Success organization by overseeing customer's onboarding experience, process adoption, technology platform enablement, reoccurring operational reviews, and strategic customer initiatives. The CSM solves customer escalations, identifies trends, and implements change while partnering with the CyrusOne Account Team and other key business stakeholders to drive KPIs. Responsibilities: Customer Onboarding & Enablement Engages with new and existing customers during implementation to support and enable technology platform success, contractual requirement adherence, and regional policy and escalation procedures. Conducts portal and technology platform training including initial configuration of locations, users, notifications, and reporting capabilities. Reviews, documents, and communicates contracted support requirements for functional teams and business process stakeholders. Collaborates with the Implementations Managers and regional Facility Operations teams to prepare for operational handover of the data center space, including interim early access requirements. Creates and develops Site Induction documentation through partnership with the business stakeholders and Global Marketing team. Partners with the CyrusOne Sales and Account Team to transfer account knowledge, stakeholder contacts, customer expectations, and plan for regular customer cadence meetings. Customer Operational Management Drives, manages, and resolves critical customer issues and escalations to generate an excellent customer experience and maintain operational excellence of the CyrusOne team. Confidently communicates CyrusOne's standard policies and procedures, and proactively communicates process modifications as applies to the supported customers. Proactively identifies and collects customer experience trends through data driven systems and direct customer feedback. Leverages customer trends and feedback to identify and create long-lasting solutions that benefit the customer experience, including providing the information to functional teams to improve the customer experience. Identifies, defines, and documents non-standard customer processes and policies. Proactively contacts key customer stakeholders during an incident response to understand and communicate impacts, internal and external escalation requirements, SLA considerations, RCA status, and Corrective Action initiatives. Performs weekly, monthly, and quarterly customer meetings to review open action items, quote and order status, support requests, changes, incidents, and strategic initiatives. Partners with the Global Service Desk, Implementations Managers, Facility Operations, and Service Delivery teams to assist with order delivery and fulfillment. Supports customer incident drills to ensure process and communication alignment between the CyrusOne functional teams and customer stakeholders. Assists customers with audit and tour requests to ensure support, content, and compliance documentation is complete and accurate. Performs QA/QC of custom reporting packages. Leads cross-functional teams to plan and execute special customer projects and strategic initiatives. Customer Account Team Support Clearly articulates and understands CyrusOne products, services, and capabilities to ensure expectations and utilization are aligned and maximized. Monitors the quote and order status to ensure timely and accurate creation, processing, and fulfillment of ordered products and services. Partners with the Customer Account Team to understand opportunities to facilitate account growth, gain insight to the customer, and prepare the operational ecosystem for associated the demand. Flags and escalates churn risks to raise awareness of potential business risks. Supports the Account Team and Facility Operations Team as needed to monitor and communicate contractual space and power commitments, customer utilization, capacity reviews, and billing issues. Develops deep and meaningful relationships with customers to enable transparent communication, customer success, and mutually beneficial insight into business opportunities. Qualifications: Communications and Relationship Management Willingness to attract and nurture customer relationships, vendor relationships, and industry partner contacts to ensure positive reputations and continued success. Ability to tactfully navigate through escalations, challenging conversations, conflicting interests, and financial considerations while maintaining composure, core values, and goodwill. Desire to build and develop relationships with CyrusOne colleagues to increase organizational effectiveness and mutual value generation Naturally enthusiastic for the work, industry, and growth opportunities, while demonstrating strong interpersonal, written, and oral skills Technology savvy with the ability to adopt and respect global forms of communication including cultural norms, language barriers, and time zone differences Business Process Innovation Customer success mentality with the ability to prioritize the customer experience Ability to document current processes while conceptualizing evolved processes through systems and automation Aptitude to develop feedback systems, surveys, reports, and lessons learned documentation Requirements: BA or BS in technical discipline or equivalent practical experience 5+ years' experience in data center colocation or IT infrastructure support Technical aptitude and understanding of the technical service industry preferred Experience with data center builds, migrations, and installations preferred Experience in account and escalation management, change management, and incident management Proven track record building positive relationships with customers Highly organized with a strong attention to detail. Ability to analyze data, issues, and trends to develop impactful solutions Knowledge of telecom, network, cloud services, and IT systems CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Required Travel :Minimal Managerial - Yes Hybrid Work Model: Typically 3 days onsite Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit ************** At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence A Customer Success Manager (CSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes while using a company's products or services. What will your job look like? Key Responsibilities: Customer Relationship Management: Develop and maintain strong relationships with assigned customers, ensuring high levels of satisfaction and retention. Onboarding and Training: Guide customers through the onboarding process, providing training and resources to help them effectively use the product or service. Proactive Support: Monitor customer usage and engagement, identifying potential issues before they arise and offering solutions to enhance the customer experience. Feedback and Advocacy: Act as the voice of the customer within the organization, capturing feedback and communicating it to relevant teams to improve products and services. Account Growth: Identify upsell and cross-sell opportunities, working closely with sales teams to drive revenue growth through existing accounts. Performance Metrics: Track and analyze customer metrics to measure success and identify areas for improvement, ensuring customers receive maximum value from the product. Key Skill: Must have SaaS B2B experience and have handled multi-million dollar accounts. All you need is... Serves as the primary point of contact for customers post-sale, especially for production incidents and operational needs. Drives ARR growth by identifying merchant opportunities within M1 customers to increase subscriptions. Collaborates with Finance and Business Operations to update volume and consumption forecasts for invoicing, reporting, and future planning. Engages with business customers users to advise on subscription market opportunities and product usage. Collaborates with IT stakeholders on upsell opportunities and usage optimization. Success is measured by: ARR growth (including AMR), Customer satisfaction (CSAT), Voice of the Customer (VOC), Contract renewals, Revenue collection KPI's: ARR (Annual Recurring Revenue) NRR (Net Recurring Revenue) CSAT (VOC) KPIs - MRR (monthly recuring revenue), MRR (month-to-month) Growth, ARR, NPS Why you will love this job: Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization! Lead projects for market leading software solutions for the telecommunications industry. Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Who is NTE, NTE 35W, and LBJ? The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving. The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Job Description: The Marketing & Customer Engagement Manager will have the opportunity to leverage a combination of strategic, quantitative, technical and presentation skills to deliver impactful analyses and easy-to-understand insights. Essential Duties and Responsibilities: * Responsible for the strategic planning and management of the data driven marketing strategy while ensuring a consistent brand message and quality. Develop roadmap for email campaigns, promotions, social media, and customer acquisition. * Identify and perform marketing-focused analyses and campaigns that connect consumer data/insights with actionable business opportunities * Develop a base knowledge of customer spending trends and segmentation and create targeted marketing campaigns based on the analysis. * Initiate, develop, and perform simple to increasingly complex analytical projects centered around understanding customer behavior and motivations that can lead to better informed business decisions aimed at maximizing revenue. * Continuously improve upon strategy and company goals by monitoring campaign results, analyzing key metrics and presenting analysis to leadership * Design, implement, and facilitate the marketing and customer education plan for the projects * Budget planning and control * Oversee the contractual relationship with the marketing suppliers and the work produced by the marketing agencies * Edit materials according to specific market or customer requirements * Develop promotional materials including marketing collateral and print copies * Coordinate with Corporate Affairs department in the implementation of the media plan * Coordinate marketing efforts with other stakeholders (NCTCOG, TxDOT, NTTA, etc.) * Monitor and update contents for the companies' website * Work with the Revenue Management Department to identify strategies around promotions, discounts, loyalty programs, etc. in order to increase Managed Lanes Usage * Create insights out of customer trends * Understand and manage marketing spend and adhere to a budget * All other duties as assigned Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfil those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: * Bachelor's degree in marketing analytics or strategic communications * 10+ years of full-time, organizational experience that includes consumer insights and analytic data modeling, complex financial and consumer-facing marketing analyses, related business planning, and supporting system integration Professional Qualities: * Detail-oriented with the ability to manage projects from inception through execution * A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment * Self-starter with hands-on approach * Ability to professionally communicate with other department heads and leverage them to coordinate with the marketing efforts * Expert enterprise-level business analysis skills, including the ability to gather, organize, scrutinize, analyze, and interpret large datasets and then make actionable, sustainable business recommendations based upon those analyses * Highly proficient ability to effectively develop and deliver simple, impactful presentations from complex data and analytic insights using charts, graphs or other representations to audiences of varying responsibility within the company * Expert verbal and written communication skills; ability to communicate effectively with others using spoken and written English, including the ability to communicate effectively with audiences of varied responsibility and quantitative understanding * Displays imagination and originality in their work; consistently raises new ideas; questions the status quo Computer Skills: Expert working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Adobe Premier. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment may be moderate to high at times given that the employee will be working around heavy machinery * Some roadway travel required * The employee must be able to individually lift and/or move up to 50 lbs. * The employee is frequently required to stand, walk, drive and sit for long periods of time

Who is NTE, NTE 35W, and LBJ? The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving. The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Job Description: The Marketing & Customer Engagement Manager will have the opportunity to leverage a combination of strategic, quantitative, technical and presentation skills to deliver impactful analyses and easy-to-understand insights. Essential Duties and Responsibilities: Responsible for the strategic planning and management of the data driven marketing strategy while ensuring a consistent brand message and quality. Develop roadmap for email campaigns, promotions, social media, and customer acquisition. Identify and perform marketing-focused analyses and campaigns that connect consumer data/insights with actionable business opportunities Develop a base knowledge of customer spending trends and segmentation and create targeted marketing campaigns based on the analysis. Initiate, develop, and perform simple to increasingly complex analytical projects centered around understanding customer behavior and motivations that can lead to better informed business decisions aimed at maximizing revenue. Continuously improve upon strategy and company goals by monitoring campaign results, analyzing key metrics and presenting analysis to leadership Design, implement, and facilitate the marketing and customer education plan for the projects Budget planning and control Oversee the contractual relationship with the marketing suppliers and the work produced by the marketing agencies Edit materials according to specific market or customer requirements Develop promotional materials including marketing collateral and print copies Coordinate with Corporate Affairs department in the implementation of the media plan Coordinate marketing efforts with other stakeholders (NCTCOG, TxDOT, NTTA, etc.) Monitor and update contents for the companies' website Work with the Revenue Management Department to identify strategies around promotions, discounts, loyalty programs, etc. in order to increase Managed Lanes Usage Create insights out of customer trends Understand and manage marketing spend and adhere to a budget All other duties as assigned Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfil those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Bachelor's degree in marketing analytics or strategic communications 10+ years of full-time, organizational experience that includes consumer insights and analytic data modeling, complex financial and consumer-facing marketing analyses, related business planning, and supporting system integration Professional Qualities: Detail-oriented with the ability to manage projects from inception through execution A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment Self-starter with hands-on approach Ability to professionally communicate with other department heads and leverage them to coordinate with the marketing efforts Expert enterprise-level business analysis skills, including the ability to gather, organize, scrutinize, analyze, and interpret large datasets and then make actionable, sustainable business recommendations based upon those analyses Highly proficient ability to effectively develop and deliver simple, impactful presentations from complex data and analytic insights using charts, graphs or other representations to audiences of varying responsibility within the company Expert verbal and written communication skills; ability to communicate effectively with others using spoken and written English, including the ability to communicate effectively with audiences of varied responsibility and quantitative understanding Displays imagination and originality in their work; consistently raises new ideas; questions the status quo Computer Skills: Expert working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Adobe Premier. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment may be moderate to high at times given that the employee will be working around heavy machinery Some roadway travel required The employee must be able to individually lift and/or move up to 50 lbs. The employee is frequently required to stand, walk, drive and sit for long periods of time