Customer success manager jobs in Cincinnati, OH - 432 jobs

Whether you are working in the Pharmacy industry looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, America's Pharmacy Group, LLC is a great opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans. Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry! We are now seeking Pharmacy Relationship Managers in your area!* What does a Pharmacy Relationship Manager do? Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers *We are currently hiring for positions nationwide. Please only submit one application, even if you are interested in multiple territories. We will discuss the location you desire during the interview process. Requirements What you need to qualify: Pharmaceutical/medical sales experience is preferred but not required Sales skills with a proven track record Exceptional interpersonal skills (building strong relationships) Excellent verbal and written communication skills Ability to work independently to oversee accounts and increase revenue Benefits Training and compensation: We include comprehensive training and ongoing coaching Great Commission! We pay commission on a per-claim basis, which means you make money every time someone uses our Pharmacy Savings Card! Monthly Bonuses

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions. Vector Solutions is seeking a Customer Success Manager who will be responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. Customer Success Managers oversee a sizable book of business focusing on implementation, customer engagement and proactive communication, while also participating in shared team responsibilities. Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have a thorough understanding of our product offerings, our clientele, and our internal processes. What You'll Do: Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption. Serve as the primary contact for administrators in your book of business. Conduct regular business reviews to achieve success against customer goals. Proactively communicate platform updates, best practices, and progress against open issues to your book of business. Identify and escalate major product issues, client concerns, and retention risks. Host best practices webinars and office hours on a rotating schedule. Participate in the User Acceptance Testing as requested by senior leadership. In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles. Contribute to team projects as directed by leadership. Serve as a point of escalation for customer support issues. Thoroughly understand your product, including independently providing demonstrations to customers. Identify, document, and resolve issues that occur including assisting junior team members with problem solving. Assisting senior team members. Other duties as assigned. Requirements Ability to perform in a self-managed environment. Excellent interpersonal skills needed to develop strong business relationships with clients. Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software. Confidence in presenting new ideas to clients and high-level executives. Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly. Excellent communication skills verbally and written in addition to presentation skills. Strong work ethic and ability to work independently with minimal supervision. Excellent organizational skills. Ability to adapt to new conditions, assignments, and deadlines. Excellent time management, goal setting and prioritization capability. Thrives working in a fast-paced, team environment. Ability to travel up to 10%-15% Bachelor's degree in a related field preferred. 3-5 years' experience in a customer-facing, service-oriented position focusing on relationship management. Proven expertise in customer renewal strategies with a strong track record of driving retention and fostering long-term relationships What You Can Expect From Us: Friendly, open, and casual work environment Comprehensive benefits package effective the first of the month after hire Matching 401(k) retirement plan Healthy work-life balance with flexible work arrangements and generous time off Generous referral incentive program Tuition Reimbursement Program Pet Insurance OnePass Gym/Wellness Discount Program Calm Health-Employee Membership Company social events Employee Resource Groups Philanthropic opportunities What We Value: Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team. Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments. Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members. Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes. Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good. Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing. Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own. Salary Range: 65-75K + variable comp Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran. Compensation Disclaimer: The base salary range provided is a good-faith estimate at the time of posting. Actual pay may vary based on factors such as skills, qualifications, experience, and work location. Compensation will always comply with applicable state and local pay laws, including but not limited to those in California, Colorado, New York, and Washington.

Apply Job Type Full-time Description The Area Sales Manager manages regional loan production offices and originates one-to-four family residential mortgage loans. Requirements Duties and Responsibilities: 1. Adds value as a key member of management; understands the business, financials, industry, customers and strategy. 2. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations. 3. Develops departmental goals and strategies for approval which support production goals for the loan production office; reviews and analyzes the effectiveness of the programs and recommends changes as needed. 4. Understands the lending division's procedures for processing, underwriting, and escrowing mortgage loans and ensures assigned staff responds to other staff's inquiries regarding loan applications; troubleshoots situations within residential lending. 5. Ensures that loan solicitations and decisions are within established standards appropriate to the loan type; monitors origination activity for compliance and assures appropriate records are maintained; ensures lending compliance with all origination procedures including bank and/or regulatory procedures, policies, and/or requirements; follows existing lending procedures and makes suggestions for improvements to procedures. 6. Engages in sales efforts at the customer's home or place of business and away from the bank's place of business or any office maintained for Sales Team Manager business purposes. 7. Originates one-to-four family residential loans; interviews loan applicants and analyzes customers' financial status and earnings to determine most appropriate mortgage loan program; makes preliminary determination of applicant's credit worthiness and has authority to issue prequalification statement of borrowers' eligibility. 8. Responds to customer/contact inquiries regarding the association's loan products and customer's applications. 9. Provides advice and service to loan applicants requesting mortgage loan information. 10. Coordinates interim and long-term financing for new construction projects of one-to-four family residences working with appropriate company lenders/managers. 11. Promotes the bank's Community Reinvestment Act loan program to real estate agents in low-to-moderate income neighborhoods. 12. Projects a positive image of the bank and makes sales contacts by participating in community activities, organizations, and business-related functions. 13. Cross-sells and keeps up-to-date on the association's entire product line including both lending and savings products. 14. Knows, understands and complies with current fair lending laws and bank policies and procedures; addresses same at all times. 15. Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable. 16. Other duties as required. Skills and Qualifications: 1. High School Diploma or equivalent is required; Bachelor's degree is preferred. 2. Certification: NMLS is required. 3. Years of experience: 10 to 15 years is required. 4. Years of experience supervising: 7 to 10 years is required. 5. Experience in mortgage lending is required. 6. Experience with lending laws, regulations, and guidelines is required. 7. Experience in customer service is required. 8. Experience in sales is required. 9. Experience in finance services or banking is preferred. 10. Bilingual preferred. 11. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Encompass, Cleartouch, OnBase, various government and investor software/web portals is preferred. CRM software is preferred. Necessary competencies: 1. Adaptability 2. Communication skills 3. Customer service 4. Interpersonal skills 5. Job knowledge 6. Judgment 7. Leadership 8. Planning and organization 9. Staff development Physical Environment * While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak. * The employee must occasionally lift and/or move up to 25 pounds. * The noise level in the work environment is usually quiet to moderate. * This position is performed in an office setting, five days a week with typical work hours being 8.30a through 5.15p. First Mutual Holding Co. and First Federal Lakewood is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

We are seeking a highly motivated and experienced Key Account Manager to join our team to contribute to the continued success of the company. The ideal candidate will be responsible for managing key accounts, developing relations, and growing business opportunities within existing accounts. Position Responsibilities: Develop and maintain strategic relationships with C-level executives, directors, and onsite/location managers to drive sales at multiple levels within key accounts Visit key accounts on a quarterly basis to develop relations, understand customer needs, and identify opportunities for growth Communicate customer needs, feedback and potential new business development projects to the internal team Act as the customer advocate within the organization, ensuring that customer needs are met and exceeded Work closely with the sales team to communicate customer needs without quoting responsibility Develop and implement strategic account plans to achieve sales targets and goals Collaborate with cross-functional teams to ensure customer satisfaction and retention Monitor market trends, competitive activity, and industry develops to identify potential opportunities and threats Qualifications and Skills: Bachelor's degree required Five plus years of experience in key account management, sales, or business development within the manufacturing industry Strong communication and interpersonal skills Proven track record of developing and maintaining relationships with key accounts Ability to analyze data, identify trends, and develop strategic plans Excellent negation and presentation skills Ability to travel 50% of time

At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for. Ready to take your career to the next level while doing work that truly matters? What You'll Do We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you. Grow territory performance through strategic planning and targeted customer engagement Meet and exceed sales goals while championing customer satisfaction. Deliver clear, compelling clinical messaging to multidisciplinary decision-makers Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems Navigate complex access and reimbursement landscapes across payer channels Stay ahead of market trends to identify new opportunities What You Bring A bachelor's degree (BA/BS) from an accredited institution 4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales Proven sales success and strong communication skills Proven success in meeting or exceeding sales targets Ability to quickly learn complex clinical information Experience in infusion, rare disease, specialty pharmacy, or neurology preferred Must possess a valid driver's license and be willing to travel throughout the assigned territory What Will Set You Apart Background in promoting specialty, rare disease or CNS products Strong analytical skills to leverage sales data for strategy A collaborative spirit and adaptability in fast-paced environments Exceptional communication, presentation, and negotiation skills A self-starter mindset with strong organizational skills Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan. Actual compensation may vary based on location, experience, and qualifications. Benefits include Paid time off (PTO) Health coverage (Medical, Dental, Vision) 401(k) with company match Company car. We are an equal opportunity employer workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. This posting is confidential; company details will be shared during later stages of the recruitment process.

Who We Are At Singlewire, we're developing solutions that make a real-world impact. We are committed to delivering reliable, cutting-edge software that helps organizations detect threats, notify everyone, and manage incidents. Because we believe people are an organization's most valuable asset, we work tirelessly to ensure their safety and well-being. For over two decades, Singlewire has been providing safety and communication software that meets our customers' evolving needs in a world that is constantly changing. The Opportunity We're looking for a dynamic Account Manager to join our growing team! In this role, you will be responsible for driving both new business acquisition as well as expanding relationships with existing customers within your designated territory. You'll engage with prospects and current customers to understand their needs, identify growth opportunities, and position Singlewire solutions as a key part of their safety and communication strategy. If you're skilled at identifying customer requirements, leveraging relationships, and selling software solutions in a fast-paced, results-oriented environment, this is the role for you. We're seeking someone who's motivated by hitting sales targets and delivering value to both new and existing clients. The Account Manager will be expected to take ownership of both direct and channel sales and work closely with partners to maximize success. Key Responsibilities Sell Singlewire solutions and services to both new logos and existing customers within the assigned territory. Build and nurture strong relationships with current customers to drive upsell and cross-sell opportunities. Develop and maintain relationships with key resellers to extend Singlewire's reach and ensure product adoption. Work closely with partner sales teams to identify and pursue joint sales opportunities. Demonstrate and present Singlewire's solutions both in person and remotely to potential and existing clients to drive sales and close deals. Drive direct sales and assist partners in closing business through product demonstrations and providing necessary support. Represent Singlewire at local and national events, ensuring that prospects and customers are fully informed about the value of our solutions. Maintain accurate CRM records, forecasting, and pipeline reviews in accordance with Singlewire's sales processes. Provide ongoing support for existing clients, ensuring satisfaction and identifying new opportunities to add value. You May Be Right for Us If You Have: A Bachelor's degree and 4+ years of sales experience in a B2B environment. Proven ability to sell to both new and existing customers, with experience expanding relationships and driving revenue growth. Demonstrated success in building strong relationships with customers and partners alike. Excellent communication and interpersonal skills that allow you to effectively engage with internal teams, customers, and external partners. Strong business acumen and a strategic approach to identifying customer needs and aligning those with our solutions. Ability to adapt to changing technologies and apply them to customer challenges. Strong organizational and time management skills to handle a fast-paced, multi-pronged sales approach. Ability to travel across the assigned territory and to customer/partner events as needed. A professional appearance and work ethic. A dedicated home office space if working remotely from the Madison office. Other Skills That Will Make You Stand Out Exceptional self-motivation and a proven track record of taking initiative to achieve objectives and make a positive impact, whether working alone or with a team. Experience selling through channel resellers and partner networks. Familiarity with the emergency notification, emergency management, or Visitor Management and its landscape. Demonstrated success selling in K12 and/or Healthcare. Why Singlewire? At Singlewire, we are passionate about what we do, and we care about our people, our customers, and our partners. We work as a team to achieve common goals, and we make sure to have fun while doing it! We offer competitive compensation, generous benefits including 401(k) matching, health, dental, vision, and life insurance. If you're ready to make an impact and grow with us, we encourage you to apply.

Customer Success Manager Full Time Cincinnati, OH Innovate with Benchmark Gensuite as a Customer Success Manager Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you'll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses' sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives. Benchmark Gensuite Benefits At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers. About Benchmark Gensuite… Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform-locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation. Responsibilities: * Drive customer satisfaction and growth among a portfolio of our existing customers. * Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement. * Design, plan and coordinate program activities to help drive program success and participation. * Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience. * Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities. * Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap. * Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions. * Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning. * Maintain a flexible schedule to accommodate travel and customer meeting requirements. Skills and Qualifications: * Bachelor's degree required. * 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role. * Proficiency with Microsoft Office Suite including Excel and PowerPoint required. * Ability to be flexible and adaptable. * Ability to prioritize, execute projects, and manage time effectively. * Empathetic, customer-first attitude. * Experience with SaaS, required. * Strong communication and interpersonal skills to effectively interact with customers and colleagues. * Willingness to travel and adapt to changing schedules and environments. * The Customer Relationship Manager position is not entry-level. For applicants with less than 3-5 years of Customer Success, Relationship Management, Account Management, or similar experience, please apply for our Customer Relationship Associate role on our website. Travel Requirements: * Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensuite conference or representing the Company at an external event or trade show. Team members may need to assist with setting up the booth or marketing materials for a conference/trade show. * If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in-person meetings and collaboration. * For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week. Some weekend travel may be required, based on necessary travel arrangements to meet business needs. * Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy. * The ability to travel and a valid driver's license or access to reliable transportation may be required. Questions about the position? Please contact our HR Team, at *************************.

Job Description At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and decision-making and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium could be a great place for you! At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! At Podium, we're seeking an Automotive AI - Dealership Success Manager to work with our high-value automotive customers. This is an opportunity to be at the forefront of the leading AI company in the automotive space. Podium's AI is a virtual team member that directly contributes to sales/service outcomes for our customers. You will own your territory and act like an arm of the dealerships you support. You will be charged with orchestrating a seamless onboarding experience and driving their ongoing success. Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn. We're looking for a versatile A-player who can meet with both C-suite and day-to-day contacts - speaking to the ROI of the platform while troubleshooting issues. Within this role, you'll have ample opportunity for career advancement and cross-functional partnership. What you will be doing: Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products Act as the quarterback for a regional territory of our largest automotive customers, including 2-3 onsite dealership visits per week Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products Proactively engage with customers during the renewal process to secure renewals and drive customer retention. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage Proactively anticipate and address potential challenges to ensure a seamless customer experience. Develop strong relationships with customers and become a trusted advisor. Work cross-functionally to relay product feedback Travel: This role requires approximately 50% travel within the assigned region What you should have: Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products Demonstrated ability to go above and beyond to maximize retention save % Demonstrated experience and success in a customer success or account management role Ability to confidently and effectively speak with customers of all levels (including CEO's, Owners & VPs) Ability to provide strategic contributions through proven active involvement in shaping departmental strategies Excellent problem-solving and analytical abilities to understand and address customer challenges effectively. Technically adept and able to grasp complex software concepts quickly What we hope you have: Scored top 10% in your performance reviews for the past 3 years 3+ years Automotive experience 5+ years Customer success, consulting, onboarding, or account management experience 3+ years B2B software experience 4-year degree required Consistent over-achievement in past and current positions Benefits Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Customer Success Manager About the Role RWI Logistics is hiring a Customer Success Manager who understands what it truly means to run a full desk. This role is designed for someone who has managed customers end-to-end and knows how decisions on pricing, capacity, service, and communication directly impact margin, retention, and long-term growth. You'll own strategic customer relationships, protect and grow accounts, and partner closely with Operations, Capacity, and Sales to ensure freight moves profitably and consistently. If you've lived the day-to-day of brokerage and want to focus more on strategic account management and customer outcomes, this role is a natural next step. What You'll Do: Own the Customer Relationship Serve as the primary point of contact for assigned accounts, handling daily communication, escalations, and long-term strategy Leverage your full-desk experience to anticipate customer needs and proactively solve problems before they escalate Lead QBRs, strategic planning conversations, and performance reviews that drive trust and retention Clearly communicate service performance, market conditions, and improvement opportunities Drive Service & Execution Partner with Operations and Capacity teams to ensure freight is executed to customer expectations and routing guides Monitor service KPIs, on-time performance, and exception trends daily Jump in to resolve service issues, understanding when to push internally and when to reset expectations with customers Support corrective action planning for service gaps or margin erosion Grow and Protect the Account Identify opportunities to grow volume, lanes, and services within existing accounts Support pricing conversations, RFPs, and bid strategies using real market insight Balance service excellence with margin discipline, using data to guide decisions Introduce value-added solutions that increase stickiness and wallet share Be the Internal Quarterback Act as the bridge between customers and internal teams including Operations, Capacity, Finance, and Technology Lead customer onboarding, transitions, and post-implementation reviews Ensure internal alignment on priorities, forecasts, and service strategy Reporting & Analytics Own customer scorecards, dashboards, and performance reporting Track KPIs including service failures, volume trends, claims, and profitability Use data to identify risks early and recommend strategic adjustments What We're Looking For Experience 3-5+ years in freight brokerage, logistics, or transportation Hands-on full-desk experience strongly preferred Proven background managing customer relationships while balancing service and margin Skills Strong understanding of brokerage operations, capacity dynamics, and pricing strategy Comfortable working in a fast-paced, high-accountability environment Data-driven, organized, and proactive Confident communicator who can navigate tough customer conversations Technical Experience with TMS platforms (MercuryGate or similar preferred) Strong Excel and reporting skills Familiarity with CRM tools and customer performance analytics Why RWI Logistics At RWI, we value people who understand brokerage from the inside out. You'll have the opportunity to focus on strategic customer management, influence internal decision-making, and build long-term partnerships-without having to juggle an entire book alone. RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Job Title: Customer Success Manager Job Type: Permanent Job Description: We are seeking a dedicated and proactive Customer Success Manager to join our team. The successful candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role involves building strong relationships, understanding customer needs, and driving customer satisfaction and retention. Key Responsibilities: - Develop and maintain strong, long-lasting relationships with customers. - Serve as the primary point of contact for all customer inquiries and issues. - Identify customer needs and work collaboratively with internal teams to provide effective solutions. - Monitor customer usage and engagement to identify potential areas for improvement. - Conduct regular check-ins and business reviews with customers to ensure their goals are being met. - Implement and manage customer success plans to drive satisfaction and loyalty. - Act as a customer advocate within the company, providing feedback to improve products and services. - Analyze customer data to identify trends and areas for improvement in customer experience. - Collaborate with sales and marketing teams to drive customer engagement and growth. Required Skills: - Strong interpersonal and communication skills. - Ability to understand and articulate customer needs. - Problem-solving and conflict resolution capabilities. - Experience in customer relationship management. - Data analysis and reporting skills. - Ability to work independently and as part of a team. - Proficiency in customer success management software and tools. - Detail-oriented with excellent organizational skills. Qualifications: - Bachelor's degree in Business, Marketing, or related field. - Minimum of 3 years of experience in customer success, account management, or a related role. - Proven track record of driving customer satisfaction and retention. - Familiarity with CRM systems and software applications. Benefits: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Collaborative and supportive work environment. Application Process: Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and why they are a good fit for this role. If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

Job DescriptionSalary: Customer Success Manager Full Time Cincinnati, OH Innovate with Benchmark Gensuite as a Customer Success Manager Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, youll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives. Benchmark Gensuite Benefits At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers. About Benchmark Gensuite Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platformlocally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation. Responsibilities: Drive customer satisfaction and growth among a portfolio of our existing customers. Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement. Design, plan and coordinate program activities to help drive program success and participation. Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience. Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities. Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap. Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions. Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning. Maintain a flexible schedule to accommodate travel and customer meeting requirements. Skills and Qualifications: Bachelor's degree required. 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role. Proficiency with Microsoft Office Suite including Excel and PowerPoint required. Ability to be flexible and adaptable. Ability to prioritize, execute projects, and manage time effectively. Empathetic, customer-first attitude. Experience with SaaS, required. Strong communication and interpersonal skills to effectively interact with customers and colleagues. Willingness to travel and adapt to changing schedules and environments. The Customer Relationship Manager position is not entry-level. For applicants with less than 3-5 years of Customer Success, Relationship Management, Account Management, or similar experience, please apply for our Customer Relationship Associate role on our website. Travel Requirements: Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensuite conference or representing the Company at an external event or trade show. Team members may need to assist with setting up the booth or marketing materials for a conference/trade show. If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in-person meetings and collaboration. For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week. Some weekend travel may be required, based on necessary travel arrangements to meet business needs. Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy. The ability to travel and a valid driver's license or access to reliable transportation may be required. Questions about the position? Please contact our HR Team, at *************************.

United Direct Solutions is looking for a new Client Success Manager to join our team! You are the main point of contact for nurturing and growing a book of existing accounts. You are the point person to gather, analyze and problem solve client needs. You translate these needs to the internal stakeholder teams in Estimating, Client Services, Production and Purchasing. You take the lead in communicating with your client contacts, building relationships, uncovering new opportunities within assigned accounts, onboarding new opportunities, resolving issues, and ultimately growing your book of business. The goal of an Inside Sales Representative is to continuously improve, and nurture existing accounts assigned to you and develop your sales skills. Work Environment + Benefits: This position has a flexible work environment between office and remote locations. United Direct Solutions equips all sales team members with the necessary technology to work effectively from anywhere. Limited travel outside of Louisville and Cincinnati as needed. Consider this opportunity your MBA in Communications. Train and build your skills across multiple disciplines both inside United Direct Solutions and externally with our clients to meet their communication goals. Be a part of the growth and dynamic culture of a well-run, established company who recognizes the power of investing in people, technology, and the future of business. Welcome to United Direct Solutions. Job Responsibilities: Generates revenue by building relationships with assigned clients. Accomplish this by assessing client needs, understanding and interpreting technical requirements, providing technical information, and developing new relationships within the account. Identify opportunities for client retention, renewals, and up-sale. Identify automation opportunities and partner with internal team to discuss best options. Remain knowledgeable about customers' business practices and functions and understand the relationship between company products/services and the appropriate needs for clients. Communicate and coordinate with internal teams to deliver solutions. Stay up-to-date with product launches and provide support to clients and the sales team. Ensure clients derive maximum value from our services by identifying new efficiencies with the Development team. Maintains CRM with notes, demos and necessary information for all assigned clients. Utilizes the Marketing Automation platform to communicate with clients. Maintains and improves quality results by following standards and recommending improved policies and procedures. Updates job knowledge by studying new product descriptions and participating in educational opportunities. Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests. Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Prepare and deliver effective client presentations and Quarterly Business Reviews. Manage multiple accounts; develop positive working relationships with all customer touch points. Schedule and lead postproduction lessons learned meetings. Lead efforts with requested NDA, MSA, SOW, Contracts and Pricing. Schedule and lead lunch/dinner outings with client. Schedule and lead event outings with client. Track revenue and growth through weekly / monthly / quarterly / annual analysis. Preserve customers and renew contracts Present demos on United Direct Solution services Schedule and facilitate facility tours (Louisville & Cincinnati) In state and out of state travel required Specific areas of knowledge will include: o IP Marketing/Sync o Informed Delivery o United Track o Storefront o Walk Sequence o Drop Shipping o Mail Piece Design o Manifest Mailings o Inserting Capabilities o pURLS / gURLS o Email Blasts o Document Archival and Retrieval o USPS Regulations o 2D Barcodes o Business Customer Gateway o Booklet Printing o Variable Print o File transfer- API/SFTP/ShareFile o Automation Services o Data Acquisition o And others as they become available or shift Experience: •Strong written and verbal skills •Ability to translate complex concepts and processes into simple stories •Experience in print, mail, graphic arts industry •Experience working directly with clients •Understanding of basic marketing and sales strategies EDUCATION/EXPERIENCE Bachelor's Degree plus five or more years of experience in sales or client services area; or equivalent combination of education and experience. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, have a reasonable amount of knowledge and understanding of the industry, and be proficient in Microsoft Office, with emphases on Excel, Word, and Outlook. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, co-workers, clients, and the public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

Killerspots is a fast-growing, full-service digital marketing, media, and production agency based in Cincinnati, Ohio. Since 1999, we've been helping brands across the country stand out and win with contagious creativity and performance-driven strategy. From video production and web development to digital advertising and jingle creation, everything we do is built in-house - with one goal in mind: results. We're a high-energy team that thrives on innovation, collaboration, and measurable success. Our work has powered growth for national brands, franchise systems, and small businesses alike - and we're just getting started. Who We're Looking For: We're not just looking for a project manager ... we're looking for a people person who loves to lead, thrives under pressure, and takes pride in making both clients and internal teams successful. If you're a passionate over-achiever who brings structure to chaos, keeps teams aligned, and genuinely enjoys making clients feel heard and cared for - this role is for you. This is a full-time, in-office position at our Cincinnati headquarters. Your Role: As our new Client Success & Project Manager, you'll be the key connection point between our clients and internal creative teams. You'll guide projects from kickoff to delivery - making sure everything stays on track, on budget, and exceeds client expectations. You'll lead client calls, track timelines in Monday.com, support the CEO, and ensure our team delivers top-tier work every time. What You'll Be Doing Own the day-to-day relationship with assigned clients Lead project kickoffs, manage timelines, and coordinate deliverables Use Monday.com to track all moving pieces and keep team members accountable Anticipate roadblocks and resolve issues before they become client concerns Gather feedback and approvals, then communicate clearly with the creative team Ensure all projects are delivered with accuracy, speed, and strategic intent Report project performance weekly to the CEO and leadership team Spot upsell opportunities and help clients see the value of ongoing support Foster positive relationships that make clients feel valued, understood, and supported What You Bring 3+ years of experience in a client-facing, project management, or marketing agency role Strong ability to manage both creative teams and demanding clients Confident in running meetings, presentations, and delivering feedback Experience using project management platforms like Monday.com. Excellent communication, follow-through, and attention to detail A positive, proactive, and people-first mindset Bonus: Familiarity with digital advertising, CRM systems, or campaign performance tracking/ Digital agency experience Why You'll Love It Here Work with a team that actually loves what they do Create campaigns for national brands and high-visibility clients Join a growing agency where your voice, energy, and leadership make an immediate impact. Be surrounded by contagious creativity, no egos, no drama and no red tape. No Calls Please.

United Direct Solutions is looking for a new Client Success Manager to join our team! You are the main point of contact for nurturing and growing a book of existing accounts. You are the point person to gather, analyze and problem solve client needs. You translate these needs to the internal stakeholder teams in Estimating, Client Services, Production and Purchasing. You take the lead in communicating with your client contacts, building relationships, uncovering new opportunities within assigned accounts, onboarding new opportunities, resolving issues, and ultimately growing your book of business. The goal of an Inside Sales Representative is to continuously improve, and nurture existing accounts assigned to you and develop your sales skills. Work Environment + Benefits: This position has a flexible work environment between office and remote locations. United Direct Solutions equips all sales team members with the necessary technology to work effectively from anywhere. Limited travel outside of Louisville and Cincinnati as needed. Consider this opportunity your MBA in Communications. Train and build your skills across multiple disciplines both inside United Direct Solutions and externally with our clients to meet their communication goals. Be a part of the growth and dynamic culture of a well-run, established company who recognizes the power of investing in people, technology, and the future of business. Welcome to United Direct Solutions. Job Responsibilities: Generates revenue by building relationships with assigned clients. Accomplish this by assessing client needs, understanding and interpreting technical requirements, providing technical information, and developing new relationships within the account. Identify opportunities for client retention, renewals, and up-sale. Identify automation opportunities and partner with internal team to discuss best options. Remain knowledgeable about customers' business practices and functions and understand the relationship between company products/services and the appropriate needs for clients. Communicate and coordinate with internal teams to deliver solutions. Stay up-to-date with product launches and provide support to clients and the sales team. Ensure clients derive maximum value from our services by identifying new efficiencies with the Development team. Maintains CRM with notes, demos and necessary information for all assigned clients. Utilizes the Marketing Automation platform to communicate with clients. Maintains and improves quality results by following standards and recommending improved policies and procedures. Updates job knowledge by studying new product descriptions and participating in educational opportunities. Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests. Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Prepare and deliver effective client presentations and Quarterly Business Reviews. Manage multiple accounts; develop positive working relationships with all customer touch points. Schedule and lead postproduction lessons learned meetings. Lead efforts with requested NDA, MSA, SOW, Contracts and Pricing. Schedule and lead lunch/dinner outings with client. Schedule and lead event outings with client. Track revenue and growth through weekly / monthly / quarterly / annual analysis. Preserve customers and renew contracts Present demos on United Direct Solution services Schedule and facilitate facility tours (Louisville & Cincinnati) In state and out of state travel required Specific areas of knowledge will include: o IP Marketing/Sync o Informed Delivery o United Track o Storefront o Walk Sequence o Drop Shipping o Mail Piece Design o Manifest Mailings o Inserting Capabilities o pURLS / gURLS o Email Blasts o Document Archival and Retrieval o USPS Regulations o 2D Barcodes o Business Customer Gateway o Booklet Printing o Variable Print o File transfer- API/SFTP/ShareFile o Automation Services o Data Acquisition o And others as they become available or shift Experience: •Strong written and verbal skills •Ability to translate complex concepts and processes into simple stories •Experience in print, mail, graphic arts industry •Experience working directly with clients •Understanding of basic marketing and sales strategies EDUCATION/EXPERIENCE Bachelor's Degree plus five or more years of experience in sales or client services area; or equivalent combination of education and experience. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, have a reasonable amount of knowledge and understanding of the industry, and be proficient in Microsoft Office, with emphases on Excel, Word, and Outlook. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, co-workers, clients, and the public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

Apply now Work Type: Office Working Employment Type: Permanent Job Description: * Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets. Key Responsibilities * Ensure high level of customer service and manage difficult customer situations. * Ensure resolution of all complaints received for branches through COMMAND. * Gather/prepare statistics for service quality and productivity indicators * Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections * Find ways to improve operational efficiency and control costs to meet cost budgets * Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs * Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service * Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints * Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking * Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities * Responsible for general reconciliation and control activities * Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines * Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff * Contribute to branch performance through referrals, efficient customer service, effective operations controls * He/She is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times. * Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. * Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance * Responsible for health and safety for all. As part of the Health and Safety guidelines you should: * Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; * Ensure that your actions do not put others at risk; Work in a healthy and safe manner; * Encourage others to work in a healthy and safe manner * Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Risk Management * Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. * Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. * Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same * Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Qualifications * Post Graduate, consistent academic career * Extensive sales experience (2 to 5 years) * Sales focused and highly target oriented * Able to pick up new concepts quickly * Able and excited about going out to meet new customers * Competitive awareness & benchmarking * Excellent communication, interpersonal & relationship building skills * Banking knowledge * Management Information Skills * Good Interpersonal Skills Skills and Experience * Diligent & Punctual * Knowledgeable about the role * Certified with relevant courses * Confident * Fluent in Language * Banking Exposure * Management Information Skills * Good Interpersonal Skills * Customer and Service Oriented About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

As a Strategic Account Manager, you will be responsible for maintaining and developing long-term relationships with a portfolio of key accounts to maximize their business potential with our company. You will be the primary point of contact for these accounts, ensuring that their needs and expectations are met on a day-to-day basis. Your focus will be on maintaining customer satisfaction, identifying new business opportunities, and driving revenue growth. Essential Duties: Act as the primary point of contact for a portfolio of key accounts Establish and maintain strong relationships with key stakeholders at each account Understand each account's business needs and requirements Ensure timely and effective communication with accounts Provide support and assistance to accounts as needed Manage account information and maintain accurate records Develop and implement account strategies and plans Identify new business opportunities and work with accounts to develop and implement solutions Negotiate and close contracts and agreements with accounts Monitor and analyze account performance and provide regular reports to management Collaborate with internal teams to ensure the delivery of products and services that meet account needs Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Identify and address account issues and escalate as necessary Attend industry events and conferences to stay up-to-date on market trends and developments Participate in the development of marketing strategies and campaigns Other duties as assigned Success Criteria: Develop and implement successful account strategies that result in increased business opportunities and growth. Achieve or exceed sales targets set for Quarterly and Annual basis including both total revenue and units sold. Accurately forecasting and tracking key account metrics, such as sales results and forecasts Effectively build and strengthen strategic relationships with key stakeholders with assigned accounts. Maintain accurate and up-to-date records of all sales activities and customer interactions in the CRM. Staying up-to-date on market trends and developments and incorporating that knowledge into account strategies and plans Staying up-to-date on market trends and developments and incorporating that knowledge into account strategies and plans Supervisory Responsibility: This position does not have supervisory responsibility Required Education and Experience: Bachelor's degree in Business Administration, Marketing, or a related field 3+ years of experience in Key Account Management or a related field Proven ability to build and maintain long-term relationships with key accounts Strong negotiation and communication skills Excellent problem-solving and analytical skills Ability to work independently and as part of a team Knowledge of sales and marketing principles and practices Proficiency in Microsoft Office and CRM software Key Competencies: Accountability (Advanced) Adaptability/Flexibility (Intermediate) Continual Process Improvement (Advanced) Ethics & Integrity (Expert) Business Acumen (Advanced) Decision Making/Judgement (Advanced) Emotional Intelligence (Intermediate) Strategic Thinking (Intermediate) Communication (Advanced) Customer Service (Advanced) Interpersonal Skills (Advanced) Teamwork (Intermediate) Thoroughness (Advanced) Work Environment /Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Sit for long periods Clarity of vision Move, stand, walk, carry, push and pull Climb stairs Lift up to 25 lbs.

Burn Boot Camp Client Experience Manager (CEM) Hours: Monday-Friday, 5:00 AM-12:00 PM (approx.) Some evenings required between 4:00 PM-7:00 PM Some Saturdays required between 6:00 AM-10:00 AM The Client Experience Manager (CEM) oversees all aspects of the client experience once a client has entered the gym. This role ensures an exceptional in-gym experience, manages daily operations, and maintains communication across all staff and leadership teams. The CEM also oversees gym maintenance and communicates any repair needs to the Franchise Partner (FP). As Burn Boot Camp continues to evolve, responsibilities may adapt to meet new demands, improve performance, and increase operational efficiency. The CEM works closely with the Head Trainer and Franchise Partner (FP) and provides leadership to the Burn Ambassadors and Childcare Staff. Meetings Bi-weekly: CEM, Head Trainer, and FP Monthly: CEM, Head Trainer, and FP Gym Operations Communicates with FP regarding maintenance or repair needs. Ensures gym cleanliness by enforcing daily/weekly cleaning checklists. Works a minimum of three in-gym shifts per week, with at least two PM shifts monthly, excluding promotional periods when full in-gym presence is required. Completes quarterly member account audits. Inputs and updates monthly trainer schedules in MindBody (MB). Ensures all staff uphold Burn Boot Camp standards and responsibilities. Identifies operational gaps, proposes solutions, and communicates them to leadership. Staff Management Manages staff scheduling through When I Work (WIW). Reviews and corrects missing punches/edits in WIW before payroll submission. Oversees staff training, meetings, and follow-ups as needed. Communicates new policies, updates, and processes to staff. Acts as the primary contact for staff inquiries. Identifies hiring needs; interviews and hires new staff. Ensures onboarding checklists, training schedules, and all new hire paperwork are completed and submitted to the FP. Partners with FP on staff terminations and system deactivations. Provides disciplinary guidance in collaboration with the FP. Covers shifts when needed to ensure the client experience is never compromised. Maintains consistent one-on-one engagement with staff to ensure awareness of internal updates, events, and promotions. Ensures trial trackers are updated daily by Burn Ambassadors. Follows up with the Head Trainer on trial clients and updates the client log accordingly. Retail Management Manages inventory transfers between home gyms. Conducts and verifies monthly retail inventory audits. Updates retail markdowns and provides input on promotional opportunities. Confirms receipt and accuracy of new retail orders, communicating issues to the FP. Verifies that new retail quantities are properly entered into the system. Client Communications Acts as the primary contact for client inquiries and ensures proper follow-up by the appropriate team members. Texts all new Saturday clients. Runs weekly “Last Visit” reports and contacts clients who have not recently attended. Completes all follow-ups assigned in MB, logging updates in both the Trial Tracker and Client Log. Leads and participates in client engagement events, both in and out of the gym. Assists in planning and executing future events.

Requirements 5+ years of experience in strategic account management, customer success, or enterprise consulting. The ideal candidate will hold a Bachelor's degree (required), with a Master's degree considered a strong asset. Proven success managing complex, high-value customer relationships in a SaaS or technology environment. Approximately 25-40% travel required. This includes travel for customer engagement, executive alignment, and participation in conferences or trade shows. Demonstrated experience leading complex renewal negotiations, including multi-stakeholder alignment, pricing strategy, and contract structuring. Strong business acumen with the ability to align solutions to customer goals and ROI. Exceptional communication, presentation, and stakeholder management skills. Proficiency with CRM tools (e.g. HubSpot) and customer success platforms. Experience with tiered customer segmentation and lifecycle planning. Background in post-sales journey mapping or strategic planning. Ability to navigate ambiguity and drive outcomes in a dynamic, fast-paced environment. Passion for customer experience and a proactive, solution-oriented mindset

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017