Customer success manager jobs in Columbus, OH - 407 jobs

If you are interested in applying for this position please send your resume, references, and relevant work examples to *******************************. At Cleverley + Associates, we are all about relationships. They are at the core of who we are and what we do. We love building relationships with our clients and uncovering data relationships to produce results that create value. We provide healthcare providers with industry-leading analytics and strategic consulting services designed to navigate today's challenging pricing and payment environment. Our team has built a reputation as the industry leader in this space, and we are looking to grow. Position: Account Services Project Manager - Full Time Travel Requirements: Hybrid, in Worthington, Ohio, office 4 days per week Organizes and tracks client engagements while maintaining effective communication, both internally and externally. Adapts to change and is quick to implement solutions. Documents and improves current business procedures to enhance our client relations and optimize internal workflows. Oversees projects to completion while working to exceed client expectations and keep our team on track for success. Responsibilities: Manage and improve our CRM (customer relationship management) software Communicate project status/updates with clients in a timely and accurate manner Track and record status of engagements with clients as well as internal initiatives Leverage business knowledge to determine project requirements, resolve issues and identify new solutions Document and improve processes and procedures Develop and monitor internal production resource allocation Client account maintenance Sales support CMS Price Transparency support Additional responsibilities could be added Required Qualifications: Previous experience with a customer relationship or project management software Excellent communication skills (written and verbal) and organizational skills Exhibits a strong customer service focus with demonstrated ability to resolve business issues creatively Exercises critical thinking skills Possesses strong problem solving, analytical, and leadership skills Interested in procedures and documentation Attentive to detail Proficiency in the use of standard Microsoft Office software applications such as Word and Excel are required Ability to prioritize and work efficiently on multiple projects in a high-stress environment Ability to meet tight deadlines while producing high quality results Ability to review and discuss a concern wholistically, in a team environment Ability to be flexible and adaptable to client and other team members' needs Ability to learn in a fast-paced environment Ability to succeed in an environment that requires constant development of technical skills and expansion of business expertise Ability to receive and apply feedback in a professional manner and to convey both positive and constructive feedback to others in a professional and effective manner Ability to effectively present product information and respond to questions from customers Interest in hospital finance and business relationships Background in Sales, Communications, or Health Information Management (not required) About: Started in 2000, we are a privately-owned consulting and analytics company headquartered in Columbus, Ohio, that partners with hundreds of hospitals each year to address today's most challenging questions in pricing, payment, and financial performance for the US hospital industry. We help hospitals provide value to their communities. We acquire, standardize, and aggregate a variety of hospital financial and operational data. Leveraging these data sources, we provide custom consulting and advisory services primarily focused on revenue cycle, budgeting, decision support, and finance operations. Specifically, we aim to help make hospital prices more reasonable, hospital reimbursement easier to understand and manage, and data more actionable. We provide a flexible, family-friendly work environment, comprehensive health benefits (including Medical, Dental, Vision, Life/Disability Insurance, and HRA), 401k, profit sharing, and paid time off. Cleverley + Associates makes employment decisions based upon abilities, talent, effort, team attitude, and results. We grant equal employment opportunity to all qualified individuals without regard to race, color, religion, sex, national origin, age, ancestry, citizenship, disability, sexual orientation, or other protected class status. Candidates for this position must be employable in the United States without sponsorship. Sensitive Data Access: The Project Manager may access client Confidential Information but will very rarely need to access Protected Health Information (PHI). The Client Services Consultant may encounter client Protected Health Information, but they will only access the information when it is necessary to perform their duties. If you are interested in applying for this position please send your resume, references, and relevant work examples to *******************************.

Responsible for facilitating the outside sales of business deposit accounts and all Treasury products and services. Build relationships with external clients as well as internal partners to enable strong referrals and solutions for client needs. ESSENTIAL DUTIES and RESPONSIBILITIES: Direct the outside sale of business deposit accounts and Treasury Mgt. products and services Conduct sales calls on current and potential clients in partnership with commercial lending relationship managers and branch managers, as well as generating other leads independently Analyze deposit statements from any financial institution, prepare written proposals and present these proposals to new/current clients Manage client portfolio to maintain and grow relationships Address complex issues by evaluating the significance of the issue and offering sound solution options that fit the client's needs and wants Install and troubleshoot remote deposit capture scanners, ACH services, online wires and services along with future Treasury products as needed Cross sell additional products to other bank divisions such as Investments, Insurance, Trust, etc. Maintain a profile in the community through membership in a service organization and participation in Chamber events Support Treasury Management area and Commercial Lending in other duties as requested Complete other duties as assigned EDUCATION and/or EXPERIENCE: Bachelor degree in Business Administration or Finance Minimum of five (5) years banking experience with at least two (2) years of Treasury Management experience or Retail Banking experience with proven outside sales experience Strong sales ability Excellent interpersonal/people skills Thorough knowledge of treasury/cash management products and services Solid presentation skills Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected Ability to clearly and effectively communicate both verbally and in writing Proven ability to provide high quality customer service Good analytical and problem solving skills Frequent travel will be required using reliable personal transportation OTHER SKILLS and ABILITIES: Must have excellent judgment/decision making skills, time management and organizational skills Must be able to work without supervision Must be able to operate all general office equipment E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran Qualifications EducationBachelors of Business Administration (required) Licenses & CertificationsCert Treasury Prof (preferred) Skills Sales Experience (required) Treasury Management (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Account Manager - Build Relationships. Drive Growth. Make an Impact. Compensation: $65,000.00 to $70,000.00 1st year. (Base plus Commission) Employment Type: Full-Time | Salary + Benefits About the Opportunity We're looking for a driven Account Manager who thrives in a sales environment and loves turning conversations into long-term partnerships. In this role, you'll manage and grow existing accounts while hunting for new opportunities that help fuel our company's continued expansion. If you're the type of person who enjoys connecting with people, uncovering needs, and delivering real solutions that make a difference - this is the place to do it. What You'll Be Doing Own your accounts: Build, maintain, and grow relationships with existing clients to ensure they see lasting value from our services. Drive new business: Conduct outbound outreach, research leads, and connect with decision-makers to generate qualified appointments for our outside sales team. Stay organized and proactive: Use Salesforce and other CRM tools to track pipelines, follow up consistently, and move opportunities forward. Collaborate and communicate: Partner with internal teams using Microsoft Teams and Outlook to deliver an exceptional client experience. Expand your reach: Leverage LinkedIn to identify and engage with industry professionals, prospects, and decision-makers. Consistently achieve a goal of 3-5 qualified appointments per week while deepening relationships with current clients. Who You Are You have 3+ years of experience in sales, account management, or business development. You're passionate about growing business - both from new prospects and within existing accounts. You're confident on the phone, comfortable with outreach, and skilled at uncovering client needs. You're motivated by results and enjoy hitting (and exceeding) goals. You're organized, tech-savvy, and fluent with Outlook, Salesforce, Teams, and LinkedIn. You can work on-site at our Westerville office. What's In It for You Base Salary: $40,000-45,000 /year + commission and structured bonuses ($20,000 - $25,000/year). Clear growth path into senior sales and account leadership roles. Comprehensive training and ongoing professional development. Access to a strong in-house lead program (McGraw-Hill). Health and Dental benefits for full-time employees. About Multivista Multivista, part of Hexagon, is the global leader in full-service visual construction documentation - with more than 4 billion square feet captured across $400 billion in construction projects. Our cutting-edge platform links inspection-grade photos and videos directly to architectural plans, giving clients unmatched project visibility and confidence. Join us and be part of a team that's redefining how the construction industry sees progress.

Newman Roofing Company, based in Central Ohio since 1992, has established itself as the region's most trusted roofing contractor. Known for expert craftsmanship and exceptional customer service, Newman Roofing prioritizes the needs and safety of families and communities. Offering reliable roof repair and replacement solutions, the company is dedicated to delivering high-quality, durable services, backed by a commitment to excellence and customer satisfaction. Role Description This is a full-time, on-site role for a Sales Manager located in Sunbury, OH. The Sales Manager will lead and manage sales operations by developing effective strategies to meet revenue objectives and strengthen customer relationships. Daily responsibilities include leading the sales team, setting achievable sales goals, monitoring performance, analyzing sales data, and maintaining strong customer relationships. Additionally, the Sales Manager will collaborate cross-functionally with teams to ensure seamless sales operations and deliver optimal client solutions. Qualifications Minimum 3 years of proven experience in sales management position Strong leadership and team management experience with the ability to mentor and motivate sales teams Excellent communication, negotiation, and relationship-building skills Experience analyzing sales metrics and using data-driven decision-making methods Ability to work independently and handle on-site responsibilities effectively Background in the construction or roofing industry is a plus Bachelor's degree in Business Administration, Sales, Marketing, or equivalent professional experience

About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 3+ experience in affiliate marketing Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus) Consistent track record of providing stellar support to customers Embraces teamwork and cross-team collaboration Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus) A healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Professional communication skills Enthusiastic teammate Great conflict resolution skills Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_NewYork_NewYork #LI_SantaBarbara #LI_Columbus_Ohio

Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

Job DescriptionWho We Are: Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxen's products revolutionize flawed and antiquated processes, while simultaneously creating property revenue and financial wellness for residents. Foxen earned a spot on Inc.'s 2025 Best Places to Work list - a proud reflection of the culture we're building as we grow. We're scaling fast and looking for people who want to be part of something exciting. Meet the team at foxen.com/about-us. Job Overview: As a Customer Success Manager, you'll be responsible for the day-to-day site level administration of the risk compliance program including monitoring daily compliance, property level training, onboarding of new properties and general oversight of an assigned portfolio of properties. You'll be a valuable member of a growing team of entrepreneurial minded professionals focused on disrupting the multifamily risk compliance industry and will have the opportunity to assist in the development of the company's operational platform.What You'll Do: Customer Relationship & Adoption: Serve as the primary strategic partner and escalation point for key leaders and property-level staff, fostering strong relationships and driving resolution for complex customer service and technical account inquiries. Lead the successful onboarding, training, and adoption of the Foxen platform for new customers and their properties, ensuring a logical, timely, and positive integration experience.•Champion product comfort and communication by training staff on Foxen product features and benefits, empowering them to effectively communicate the value proposition to residents. Portfolio Health & Compliance: Monitor and manage the health and compliance of an assigned customer portfolio, proactively communicating with property-level teams to ensure consistent execution of best practices and standard operating procedures (SOPs). Drive customer retention and growth by continuously reviewing account performance and usage data, identifying opportunities for deeper platform utilization, and mitigating churn risk. Quickly master and utilize data reporting platforms/software to accurately track, analyze, and communicate key performance indicators (KPIs) related to customer success. Operations & Stakeholder Management Provide clear, data-driven updates on the progress of monthly, quarterly, and annual strategic initiatives to internal and external stakeholders, ensuring alignment on business objectives. Collaborate cross-functionally with the Finance department to prepare accurate monthly customer invoices and perform necessary audits and reviews of charges. Contribute to the strategic planning and development of the customer's operational platform and processes, representing the Voice of the Customer (VoC) to inform product and service improvements. What You Bring: Positive attitude with a willingness to quickly learn and adapt to new systems. Preferably have 2+ years of experience in customer success manager, account manager, customer success, or account management roles, and experience managing customer success programs and customer retention. 2+ years of experience in Customer Success or Account Management, including ownership of customer success programs, customer retention strategy, and cross-functional operational execution. Ability to analyze customer data and usage trends to identify areas of improvement. Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach. Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously. Familiarity with CRM tools, customer success platforms, and analytics software. (Salesforce, Domo, Microsoft Tools) What We Offer: As a Customer Success Manager, you'll receive a competitive base salary, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time position, reporting to the Customer Success Lead. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are: Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxen's products revolutionize flawed and antiquated processes, while simultaneously creating property revenue and financial wellness for residents. Foxen earned a spot on Inc.'s 2025 Best Places to Work list - a proud reflection of the culture we're building as we grow. We're scaling fast and looking for people who want to be part of something exciting. Meet the team at foxen.com/about-us. Job Overview: As a Customer Success Manager, you'll be responsible for the day-to-day site level administration of the risk compliance program including monitoring daily compliance, property level training, onboarding of new properties and general oversight of an assigned portfolio of properties. You'll be a valuable member of a growing team of entrepreneurial minded professionals focused on disrupting the multifamily risk compliance industry and will have the opportunity to assist in the development of the company's operational platform. What You'll Do: * Customer Relationship & Adoption: * Serve as the primary strategic partner and escalation point for key leaders and property-level staff, fostering strong relationships and driving resolution for complex customer service and technical account inquiries. * Lead the successful onboarding, training, and adoption of the Foxen platform for new customers and their properties, ensuring a logical, timely, and positive integration experience.•Champion product comfort and communication by training staff on Foxen product features and benefits, empowering them to effectively communicate the value proposition to residents. * Portfolio Health & Compliance: * Monitor and manage the health and compliance of an assigned customer portfolio, proactively communicating with property-level teams to ensure consistent execution of best practices and standard operating procedures (SOPs). * Drive customer retention and growth by continuously reviewing account performance and usage data, identifying opportunities for deeper platform utilization, and mitigating churn risk. * Quickly master and utilize data reporting platforms/software to accurately track, analyze, and communicate key performance indicators (KPIs) related to customer success. * Operations & Stakeholder Management * Provide clear, data-driven updates on the progress of monthly, quarterly, and annual strategic initiatives to internal and external stakeholders, ensuring alignment on business objectives. * Collaborate cross-functionally with the Finance department to prepare accurate monthly customer invoices and perform necessary audits and reviews of charges. * Contribute to the strategic planning and development of the customer's operational platform and processes, representing the Voice of the Customer (VoC) to inform product and service improvements. What You Bring: * Positive attitude with a willingness to quickly learn and adapt to new systems. * Preferably have 2+ years of experience in customer success manager, account manager, customer success, or account management roles, and experience managing customer success programs and customer retention. * 2+ years of experience in Customer Success or Account Management, including ownership of customer success programs, customer retention strategy, and cross-functional operational execution. * Ability to analyze customer data and usage trends to identify areas of improvement. * Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships * Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach. * Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously. * Familiarity with CRM tools, customer success platforms, and analytics software. (Salesforce, Domo, Microsoft Tools) What We Offer: As a Customer Success Manager, you'll receive a competitive base salary, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time position, reporting to the Customer Success Lead. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

You thrive on crafting strategic go-to-market plans and leading product marketing initiatives that drive innovation and deliver exceptional value to customers. Join our dynamic team and make a meaningful impact by executing high-quality marketing strategies that ensure our products and experiences resonate with customers and achieve success. As a Customer Success Manager on the Talent Acquisition Product's Go-to-Market Team (GTM), you will play a crucial role in executing go-to-market strategies that transform our product value propositions into tangible success. By cultivating and maintaining robust customer relationships, you will ensure our products align with needs and foster engagement and adoption. Job responsibilities Develops and implements go-to-market strategies to drive product adoption, expansion and retention, ensuring a healthy and engaged customer base. Conducts regular and proactive meetings with Product Managers to share best practices, provides use cases to illustrate key product functionality, presents marketing recommendations, and gathers feedback on the impact the product and its features have on our customers. Creates and optimizes positioning frameworks and value propositions that resonate with target audiences Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities. Acts as a steward of the firm's brand guidelines, providing guidance that promotes consistency and integration across Product, Employee Experience, Human Resources, Workplace, Technology, and other firmwide focus areas. Guides adoption of employee-facing products and initiatives through 360-degree employee marketing campaigns; includes understanding employee needs and customer-centric product benefits. Strategically connects products with similar goals to create cohesive ecosystems, driving cross-product adoption and maximizing overall impact. Liaises and builds relationships with partners across Marketing, Brand, Communications, Corporate Functions, Change & Readiness, Controls, and other business partners as appropriate. Leads the development and execution of key go-to-market initiatives, including briefing, concept creation, development, and implementation of targeted marketing campaigns across multiple channels to drive product engagement and adoption. Required qualifications, capabilities, and skills 7+ years of experience with product marketing or go-to-market strategy Ability to thrive in a fast-paced, matrixed environment with multiple assignments, stringent deadlines, and changing priorities. Strong problem-solving and planning skills; excellent time management and project management skills. Strong communications and integrated marketing skills. Strong relationship management skills, able to communicate effectively with peers and partners. Understanding of the product lifecycle management. Proficiency in Microsoft Excel, PowerPoint, Jira and various design software. Preferred qualifications, capabilities, and skills Team player with the ability to navigate a highly matrixed organization. Bachelor's degree in Marketing or a related field. Consumer marketing or employee marketing experience. Knowledge across communication channels including web, email, video, print, etc.

Build the Path Forward At Path Robotics, we're building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use. Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together. We are looking for an experienced bilingual (English/Spanish) Customer Success Manager to enable a seamless implementation of Path's products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross functional alignment; ensuring customers are receiving the most value possible from our products. You will report to the Head of Mission Control and will join a team of dedicated, supportive, and enthusiastic people to help create the future of manufacturing. Come solve the hardest problems with the best team on the planet! What You'll Do Be the primary point person for multiple customers across North America Own the customer post signature through to on-going customer support, including the cross functional coordination with our internal deployments team Be the voice of the customer internally between product, engineering, and sales Coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems Own customer utilization of our robotic systems for all of your accounts Who You Are Fluent in both English and Spanish (written and spoken), with the ability to communicate technical and business concepts effectively in both languages Travel as needed (up to 30% of the time) to customer sites to build relationships, provide support, and better understand the customers business operations Experience communicating around technical subjects, with non-technical individuals Capable of negotiating with stakeholders (internal and external) at an executive leadership level Customer obsessed and care deeply about customers getting value from our products and services Excited by the prospect of growing a book of business with modern monetization strategies Detail-oriented person that can operate in a fast paced environment and adapt quickly Excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact Passionate about what you do and enjoy working in a collaborative environment Why You'll Love It Here Daily free lunch to keep you fueled and connected with the team Flexible PTO so you can take the time you need, when you need it Comprehensive medical, dental, and vision coverage 6 weeks fully paid parental leave, plus an additional 6-8 weeks for birthing parents (12-14 weeks total) 401(k) retirement plan through Empower Generous employee referral bonuses-help us grow our team! Who We Are At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The Global Customer Success Manager (GCSM) - Liquid Cooling is responsible for protecting customer operations and experience during the deployment, operation, and lifecycle of global, mission-critical products. This role leads the end-to-end customer response when field issues, quality events, or operational disruptions occur, ensuring rapid containment, clear communication, and structured resolution that maintains customer confidence and operational continuity. The GCSM acts as the single global owner for customer experience during disruptive events, coordinating cross-functional teams across Engineering, Quality, Service, Supply Chain, and Manufacturing to resolve issues at speed and scale. Responsibilities: Hands on experience on DFM/DFA, PFMEA control plans and process capability validation. Field issue and event leadership and management of global customer experience for deployed products used in mission-critical operations. Minimize customer operational risk when field issues, defects, recalls, or performance degradation events occur. Act as the primary escalation owner for customer-impacting events that threaten uptime, safety, or reputational harm. Lead response to field incidents, including product failures, quality escapes, systemic performance issues, and supply-driven disruptions. Cross-Functional Orchestration, coordinate Engineering, Quality, Service, Operations, Procurement, and Logistics teams to resolve customer issues end-to-end. Ensure root-cause analysis (RCA), corrective actions, and preventive actions (CAPA) are executed and tracked. Escalate decisively when timelines, quality, or customer commitments are at risk. Customer Communication & Trust serve as the single point of accountability for customer communication during disruptive events. Deliver to customer execution management clear, factual, and timely updates. Support executive-level customer conversations when required. Capture lessons learned to improve future product launches and field readiness. Continuous Improvement & Prevention Identify recurring field issues and drive systemic improvements into design, validation, manufacturing, and service processes. Establish metrics for customer impact, resolution effectiveness, and time-to-recovery. Champion customer-centric thinking across the product lifecycle. Requirements: Bachelor's degree in engineering, Operations, or a related technical discipline (master's preferred). 8+ years' experience in customer success, field operations, service leadership, quality, or program management in mission-critical environments (e.g., data centers, industrial systems, energy, medical, aerospace). Proven experience leading cross-functional teams through high-pressure, customer-impacting events. Strong understanding of field failure management, quality systems, and operational risk. Strong Preference: Crisis and event leadership with Executive-level customer communication Structured problem solving and RCA operational discipline and urgency. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development About Vertiv Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************. #LI-RB1

As the Customer Success Manager (CSM), you will be the face of our connected technology solutions for the propane industry-helping marketers modernize their operations through IoT innovation. You'll guide customers from first install to long-term adoption, ensuring they achieve measurable efficiency and ROI gains. This is more than an account management role. You'll set the vision for how our customer experience team scales, influence product direction with real market insight, and serve as the internal voice of the propane marketer during product updates and launches. We're looking for someone who pairs a deep understanding of LPG operations with a passion for technology and customer success. If you're energized by transforming a traditional industry through data-driven tools and meaningful relationships, this role offers the opportunity to lead that change. Responsibilities: Customer Relationship Management Serve as the primary point of contact for strategic customer issues, requests, and escalations. Build long-term relationships by maintaining customer satisfaction, loyalty, and trust. Ensure post-incident follow-up and drive continuous improvement in customer experience. Understand each customer's business model, industry practices, and success metrics to personalize engagement and demonstrate ROI. Willingness to travel average of 50% of time. Travel may be higher during beginning of the role as relationships are established. Customer Experience Set Up & Team Build Out Support sales with technical expertise to support early product launch and adoption. Is able to plan for team development and expansion as product adoption grows. Setting a firm foundation for this role and department. o Identify thresholds for team growth. Articulate team and customer experience vision to internal leadership. Adoption, Growth & Retention of Innovation Solutions Regularly review usage trends to identify adoption gaps, product friction, and new opportunities to maximize customer value realization. Drive upsell, cross-sell, and renewal activities; enter associated purchase orders (POs) accurately. Lead quarterly business reviews to assess customer ROI, satisfaction, and growth potential. Customer Onboarding & Training Lead customer onboarding and product kickoff sessions, ensuring a supported implementation process. Conduct on-site and virtual training sessions to guide customers through IoT sensor and software use. Provide proactive education and check-ins to reinforce learning and encourage adoption. Articulate and align customer goals with product capabilities and measurable outcomes. Cross-Functional Collaboration Communicate customer insights to internal teams to inform product development and enhance user experience. Partner closely with sales, engineering, and software teams to coordinate customer initiatives and resolve issues. Visit customer alongside the sales team post sale for product implementation and relationship development. Maintain fluency in product development and software terminology to facilitate effective communication across teams. Proactive Service & Continuous Improvement Anticipate customer challenges and intervene early to prevent frustration or churn. Provide data-driven recommendations to improve efficiency and business outcomes through IoT technology. Champion the customer voice within Worthington to drive continuous product and service enhancement Bachelor's degree required, preferably in Business, Communications, Information Systems or a related field. Advanced degree or formal training in Customer Success, organizational leadership or Account Management is a plus. Experience: 5-8 years in Customer Success, Account Management, or similar customer-facing roles within technology, SaaS, or industrial IoT. Proven success establishing or scaling Customer Success programs, defining processes, and driving measurable results. Experience supporting hardware and software solutions, ideally in manufacturing, energy, or LPG. Additional Qualifications (preferred): Deep understanding of LPG marketer business processes and industry ROI goals. Skilled in teaching, coaching, and training customers through complex systems to ensure confident product adoption. Articulates both tangible and intangible ROI, helping customers recognize and achieve measurable value. Leverages analytics and technology to uncover insights and drive measurable business outcomes. Familiar with, or eager to learn, LPG operations and IoT industry best practices to better connect product value to customer efficiencies. Understands and applies success metrics (CLV, TTV, ROI, NRR/GRR) to measure and communicate customer and business value. • Digitally fluent: Experienced in or willing to learn platforms like salesforce for ticketing resolution, issue tracking, live chat, and other CRM tools. Comfortable with or eager to learn new productivity and collaboration tools (ChatGPT, Copilot, Miro, Microsoft suite, etc.) Education: Bachelor's degree required, preferably in Business, Communications, Information Systems or a related field. Advanced degree or formal training in Customer Success, organizational leadership or Account Management is a plus.

Job Description AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. What's the Opportunity: We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting business demands and be able to prioritize tasks appropriately. Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction Acquire a deep knowledge of company products and value proposition Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk Develop and present strategic success plans that clearly deliver on customer expectations Be highly organized with strong CRM and territory management skills Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience Facilitate Asset Watch customer onboarding, training, and initial user setup Meet retention and sales targets on a quarterly basis Qualifications: 4+ years in account management or customer success 2+ years' experience selling additional products and services to existing accounts Experience with CRM platforms (Salesforce strongly preferred) Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms Strong active listening skills with a desire and knowledge to understand and solve for customer needs Experience strategically consulting customers, creating success plans, and achieving their desired outcomes History of exceeding retention and expansion quotas Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement Ability to multi-task, prioritize and manage time effectively Exceptional organizational skills; be results-oriented with a bias for action Must embrace a culture of accountability Work autonomously with minimal supervision Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner Strong collaborator who can build trust and contribute to the success of the team Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed Professional appearance, excellent communication skills and professional conduct Note: This role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events. This role is located in the United States #LI-Remote What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. Competitive compensation package including stock options Flexible work schedule Comprehensive benefits including retirement plan match Opportunity to make a real impact every day Work with a dynamic and growing team Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Client Manager - Security Full Time $50,000 - $65,000 / Year Apply today and secure a career that's committed to you! Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2026-1514185

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the benefits listed above are subject to the terms of their individual Plans . And that's just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary:The Client Manager Associate (CMA) is in training to be responsible for proactive customer management, education, development, profitable growth and retention. The CM drives, designs, and executes integrated enrollment, service and growth strategies for each customer in their block. Principal Duties and Responsibilities Effectively learn and understand the Pre and Post-Sale Proactive Client Management, Education, Development, Growth and Retention for core market Develop and build personal connections with brokers, enrollment firms and customers for assigned block of business Learn how to develop and execute on customer-specific business plans Profitable Growth of the Inforce Block In partnership with sales, assist in learning how to proactively manage pre-renewal communication with the goal of improving reenrollment effectiveness and avoiding renewal distractions during rate guarantee expiration and anniversary. Develop understanding of and how to leverage Unum's enrollment capabilities, services, tools, and how to communicate an enrollment strategy with internal/external partners. Work closely with ICS Implementation Manager Assist in local Benefit fair activities with Field Office team Build and develop enrollment firm relationships for larger customers Develop Partnership with Sales Rep, Marketing Consultant and Home Office to Execute on all Strategies - Operating Effectiveness Partner with key Home Office areas to deliver full service to customers In partnership with sales rep, provide thorough customer updates, broker feedback, and other pertinent action items that impact sales effectiveness Learn to develop and present renewals driving persistency and profitability May perform other duties as assigned Job Specifications Bachelors degree or equivalent business experience required Experience in the employee benefits industry preferred Licensed to sell insurance in the states within assigned territory, license required within 90 days from effective date of hire/promotion Strong growth and sales orientation Develop understanding of the Unum product and service portfolio Proficient in Microsoft Office - Word, PowerPoint, Excel Strong technical aptitude - ability to utilize and leverage technology and systems Strong negotiation, persuasion and presentation skills Proven ability to think strategically and act tactically Strong organization skills/ability to manage multiple demands and priorities Excellent problem solving/problem resolution With each customer, projects confidence and enthusiasm about the company Outgoing, excellent communication skills - both written and verbal Strong business acumen Ability to work/partner with a close team Strong relationship management skills Ability to manage conflicts Results oriented Ability to travel as needed #LI-FF1 -IN1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above . If salary information is not listed in the job description above, compensation is based solely on commissions. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

At City Wide Facility Solutions, we're always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun! City Wide of Columbus is looking for Account Managers (we call them Facility Solution Managers) to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners. This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+! Who Are We: We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America! Essential Functions Oversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring satisfaction through follow-ups and quality control. Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed. Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs. Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g., Exhibit A's, SDS sheets). Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality. Assist with invoice collection, contractor payments, and maintain up-to-date client documentation and schedules. The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant! Requirements You are the Superstar we are looking for if you... Proven success (3+ years) in client retention or service roles, with a passion for delivering exceptional customer experiences. Strong relationship builder with excellent communication skills, both verbal and written. Proactive, detail-oriented, and highly organized; skilled at managing multiple priorities and solving problems independently. Confident, adaptable, and forward-thinking; comfortable tackling new challenges and voicing ideas for improvement. Technologically savvy, proficient in Microsoft Office and CRM systems. Holds a high school diploma (bachelor's degree preferred); previous service industry experience valued. Reliable transportation with the ability to travel daily to client locations. Benefits City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans. Job Type: Full-time Compensation Package: $60,000+ Annual Base Salary & Monthly Car Allowance & Monthly Commission & Quarterly Bonus Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at *************************************

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017