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Psychiatry Account Manager - Miami North, FL
Lundbeck 4.9
Customer success manager job in Miami, FL
Territory: Miami North, FL - Psychiatry Target city for territory is Miami - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Miami Beach, North Miami, North Miami Beach, southwest to the eastern part of Hialeah, and south to Coral Gables and Doral. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university 2+ years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually Self-starter, with a strong work ethic and outstanding communication skills Must be computer literate with proficiency in Microsoft Office software Must live within 40 miles of territory boundaries Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck PREFERRED EDUCATION, EXPERIENCE AND SKILLS: Previous experience within a specialty product sales force. Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia and bipolar disorder Documented successful sales performance Ownership and accountability for the development and execution of fully integrated account plans Strong analytical background, and experience using sales data reporting tools to identify trends Experience in product launches Previous experience working with alliance partners (i.e., co-promotions) Strong leadership through participation in committees, job rotations, panels and related activities TRAVEL: Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $117,000 - $137,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.
$117k-137k yearly 4d ago
Revenue Cycle Account Manager
Femwell Group Health 4.1
Customer success manager job in Miami, FL
The RCM Account Manager will have the overall goal of managing the practice / provider relationship, partnering with the RCM and operations staff as a practice and RCM advocate, maintaining the highest possible client satisfaction, insuring client financial health, and minimizing issues. Key to your success in this role will be your ability to apply strong problem-solving skills and analytical competencies as required to clearly identify both positive and negative financial trends, improve client workflow and integration with RCM processes, and present Femwell driven value propositions to RCM clients. Additionally, you will also hold responsibility for client satisfaction and retention, serving as an internal advocate for any revenue cycle or service-related issue impacting financial health of the client or delivery of service. The ideal person for this role will need a high degree of business acumen with a solid understanding of the provider revenue cycle combined with the ability to create positive relationships as a springboard to account growth, problem resolution, positive communications and increased patient and provider satisfaction. Essential Job Functions Maintains regular proactive contact with all clients in assigned portfolio, establishing positive relationships with senior management, key influencers and decision makers in the organization. Provides revenue cycle analysis, issues resolution, month end reporting and review, and coordinates monthly and yearly close process with client and RCM operations. Services all clients in assigned portfolio by serving as an internal advocate for any revenue cycle or service-related issue impacting delivery of service or functionality of Femwell products or services. Provides a single point of contact for client / provider issue resolution and coordinates solutions with other business teams and outsource partners Provides single point of contact for CBO issues that require management and escalation with assigned clients. Collaborates with Integration Team to facilitate improvements in implementation effectiveness, including managing the “onboarding” of new clients to insure the successful integration of RCM processes. Serves as key point of contact as necessary with any outstanding Collections/AR issues. Contributes to AR metric performance across assigned portfolio in alignment with assigned objectives. Perform other special projects and/or duties as needed or assigned. Other Essential Tasks/Responsibilities/Abilities Must be consistent with Femwell's core values. Excellent verbal and written communication skills. Professional and tactful interpersonal skills with the ability to interact with a variety of personalities. Excellent organizational skills and attention to detail. Excellent time management skills with proven ability to meet deadlines and work under pressure. Ability to manage and prioritize multiple projects and tasks efficiently. Must demonstrate commitment to high professional ethical standards and a diverse workplace. Must have excellent listening skills. Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures. Must maintain compliance with all personnel policies and procedures. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to function well in a high-paced and at times stressful environment. Education, Experience, Skills, and Requirements BA/BS degree or equivalent experience Coding certification preferred - AAPC or equivalent Business or Healthcare experience preferred: 5+ years of provider management, CBO or revenue cycle management, or practice administration Ability to understand the details of the revenue cycle process and provide analysis for improvement. Strong analytical and problem-solving skills with capability of developing and executing detailed account plans Effective interpersonal skills (written and oral) and the ability to communicate and work with all levels within a client's organization Superior customer service focus Excellent organization skills and ability to manage multiple projects in competing tasks/priorities Self-starter who is proactive versus reactive with a strong desire to achieve results
$35k-48k yearly est. 2d ago
Sales Manager
Fuego 3.7
Customer success manager job in Miami, FL
Fuego is redefining dance footwear - creating sneakers built for dance, performance, and everyday life. Designed to move seamlessly from the studio to the street, our products fuse innovation, comfort, and style. Based in Miami, we're a fast-growing global brand passionate about creativity, community, and motion. About the Role: We're seeking a results-driven Sales Manager to lead wholesale and distributor sales for Fuego across the U.S. and international markets. This role blends strategy and execution - identifying and securing new retail and distribution partners, managing key accounts, and driving overall sales growth. You'll play a critical role in scaling Fuego's presence in premium and specialty retail, executing sell-in strategies, and ensuring our brand is represented with excellence across all channels. What You'll Do: Develop and execute a wholesale and distributor sales strategy to expand Fuego's footprint nationally and internationally. Identify, pitch, and onboard new retail and distributor partners that align with Fuego's brand and market positioning. Manage all aspects of key account relationships - including forecasting, pricing, terms, and sell-through performance. Collaborate with operations and logistics to ensure timely and accurate order fulfillment. Work closely with marketing and product teams to align seasonal assortments and launch plans with partner needs. Represent Fuego at trade shows, industry events, and partner meetings - domestically and abroad. Provide regular reporting, forecasts, and insights to leadership on sales performance and opportunities. What We're Looking For: 5+ years of experience in sales, wholesale, or distribution management within footwear, apparel, or consumer goods. Proven track record of growing retail and distributor partnerships nationally or internationally. Strong communication, relationship management, and presentation skills. Highly organized, self-starter with the ability to thrive in a fast-paced, entrepreneurial environment. Comfortable traveling domestically and internationally. Passion for dance, footwear, or fashion is a plus Why Fuego: Shape the wholesale and distribution growth strategy of a growing global brand. Work directly with leadership to expand Fuego's presence in premium markets. Competitive compensation package and benefits with performance-based incentives. Creative, collaborative, and entrepreneurial team culture.
$57k-96k yearly est. 1d ago
Inside Sales Account Manager
Sterling Distributors
Customer success manager job in Coral Springs, FL
The ideal candidate is a relationship builder with a strong passion for sales. You will be responsible for managing and growing assigned key accounts. Job Summary: As an Inside Sales Account Manager with Sterling Distributors, you will play a pivotal role in driving sales growth and exceeding customer expectations. Your primary responsibility will be to reach out to pharmacies, introducing them to our company and offering unbeatable prices on a range of medical supplies including diabetic supplies, respiratory supplies, and over-the-counter medical products. Responsibilities: Generate new and repeat sales through proactive outreach and relationship-building. Increase sales and order size through effective cross-selling and promotion of sale items. Manage accounts from start to finish, providing quotes, processing orders, and ensuring ongoing customer satisfaction. Collaborate with other departments to meet client needs and exceed sales targets. Qualifications: Minimum 1 year of sales experience preferred, but highly motivated individuals with a drive to succeed are encouraged to apply. Proven ability to build rapport, negotiate, and foster strong client relationships. Track record of meeting and exceeding sales goals. Detail-oriented with strong problem-solving skills. Deadline-driven and able to thrive in a fast-paced environment. Benefits: Comprehensive benefits package, including medical, dental, vision, and life coverage. 7 paid holidays plus 10 paid leave days per year. Quarterly performance bonuses. Professional development opportunities and ongoing training programs to support career growth. Employee discounts on medical supplies and wellness products. Gym reimbursements to support your health and wellness goals. Fun and inclusive company culture with regular team-building activities, office lunches, and social events. Compensation : $40,000 base salary plus commission. No cap on commission! Account managers will work on site at our office in Corals Springs Monday-Friday 9:00AM-6:00PM If you're ready to unleash your sales potential and make a meaningful impact, apply now to join our team at Sterling Distributors! Sterling Distributors is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply. We thank all applicants for their interest in joining our team, but only those selected for an interview will be contacted.
$40k yearly 5d ago
Sales Manager
All Star Healthcare Solutions 3.8
Customer success manager job in Boca Raton, FL
Important notice: currently available to those in the 35-mile radius of our office in Boca Raton, FL. Ready to lead a high-performing sales team and drive growth? Join All Star Healthcare Solutions as a Sales Manager and play a pivotal role in shaping success. You'll guide and inspire a team of talented professionals, foster strong client relationships, and deliver results that align with our core values of loyalty, trust, and long-term success. Work from All Star's brand-new headquarters at BRIC, a state-of-the-art campus featuring onsite daycare, a fitness center, and a free Tri-Rail shuttle. Plus, we've invested in Salesforce, the world's #1 CRM platform, giving you and your team powerful tools and training to maximize performance. If you're passionate about leadership and driving revenue, this is your opportunity to make an impact. Essential Duties & Responsibilities • Lead weekly meetings with Sales Consultants to review activity, progress, strategies, and achievements. • Provide coaching and mentorship to Team Captains to maximize production. • Conduct regular one-on-one and side-by-side coaching sessions to drive accountability and performance. • Recruit, interview, and train Sales Consultants to build a high-performing team. • Develop and maintain strong relationships with physicians and clients through collaboration and frequent communication. • Monitor and analyze sales processes to ensure compliance with company standards. • Source physicians nationwide using cold calling, database tools, and internet research. • Match physicians to client sites based on skill level, licensing, credentials, and regulatory requirements. • Participate in negotiations for physician placement opportunities. • Support physicians throughout the recruitment process, including offers, negotiations, relocation, and contract signing. • Maintain and expand a client database to support ongoing business development. • Achieve defined sales quotas by initiating and maintaining client relationships. • Ensure compliance with company objectives and government regulations. • Direct and support consistent implementation of company initiatives. • Perform other duties as assigned by leadership. Skills & Abilities • Strong persuasive and influential communication skills (verbal and written). • Proven ability to meet and exceed strict sales goals in a competitive environment. • Skilled at building rapport with physicians and clients. • Effective negotiation and conflict resolution skills. • Excellent time management and organizational abilities. Education & Experience • Bachelor's degree in Business Administration, Marketing, Communication, Management, or related field (or equivalent combination of education and experience). • Minimum of 4 years in a sales-driven environment required. • Supervisory or team leadership experience preferred. • Prior healthcare staffing experience strongly preferred. • Working knowledge of medical terminology and physician specialties. Awards • SIA Largest Healthcare Staffing Firms in the US • SIA Largest Staffing Firms in the US • SIA Best Staffing Firms to Work For • Modern Healthcare Best Places to Work in Healthcare • Sun Sentinel Top Workplaces in South Florida • South Florida Business Journal Business of the Year Finalist • ClearlyRated Best of Staffing Client & Talent Satisfaction Awards Ready to Lead and Make an Impact? If you're a driven sales leader with a passion for healthcare staffing and the ability to inspire high-performing teams, we want to hear from you! Join us in shaping the future of locum tenens staffing while building lasting relationships with physicians and clients nationwide
$63k-104k yearly est. 1d ago
Customer Success Manager
Joint Academy
Customer success manager job in Miami, FL
Job DescriptionWhy Joint Academy (Remote Role) Joint Academy is redefining how musculoskeletal (MSK) care is delivered. Our AI-powered platform combines Remote Therapeutic Monitoring (RTM) with a Home Exercise Program, helping PT, orthopedic, and pain-management clinics generate new reimbursable revenue streams while improving patient outcomes. We have a first-mover advantage in a brand-new category and are winning multiple deals as we speak. The opportunity is massive were positioned to become the category leader in a market that will shape the future of MSK and physical therapy. To date, we've treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds largest health systems. Backed by $50 million from leading global investors, were scaling fast and looking for a Customer Success leader to help our partners achieve outstanding results. Why Join Our Customer Success Team You'll own strategic relationships with innovative Physical Therapy, orthopedic, and MSK clinics adopting digital care. Massive market tailwind: You'll play a key role in helping clinics grow usage, improve outcomes, and generate new revenue through digital MSK care. Collaborative, high-performance team in a fast-growing, mission-driven company. The Role You'll act as both a strategic advisor and project manager, ensuring smooth onboarding, adoption, and measurable success across our partner clinics. You'll guide each implementation from kickoff to success, running established project templates and driving execution forward. Responsibilities Lead onboarding and implementation projects for new clinics, ensuring rapid time-to-value ( Act as a project manager, running through structured implementation templates and ensuring milestones are met. Build strong relationships with clinic owners, managers, and clinicians to maximize adoption and satisfaction. Educate physical therapists on how to use our software effectively and invite patients to drive platform engagement and usage. Identify growth opportunities and create action plans to increase RTM utilization and outcomes. Collaborate cross-functionally with Sales, Product, and Clinical teams to align on client goals and feedback. Work within our Customer Success tools to ensure processes, automations, and workflows run smoothly. Host training sessions, webinars, and check-ins to reinforce best practices and showcase ROI. Represent Joint Academy at conferences and client events as a trusted advisor in digital MSK care. Who You Are 5+ years in Customer Success, Account Management, or Implementation for a B2B SaaS company. Proven project management experience comfortable running structured rollouts and managing timelines. Track record of driving customer growth, engagement, and retention. Self-starter with a roll-up-your-sleeves mindset and strong sense of ownership. Excellent communicator who builds trust and motivates clients to take action. Experience in healthcare, digital health, or physical therapy is a plus, not required. Data-driven and process-oriented, with experience using modern CS and CRM platforms. Willing to travel 10-20% for conferences and client visits. Compensation & Perks Base salary $110k - $140k + strong performance-based bonus (OTE >$200k). Meaningful stock options. Full medical/dental/vision, 401(k) with match, HSA/FSA. Unlimited PTO, remote-first culture, home-office stipend. Optional off-sites + wellness perks (cold plunge & sauna access at HQ). Bottom Line Join the company setting the new standard in digital MSK care. As a Customer Success Manager at Joint Academy, you'll act as a project leader, educator, and growth driver helping clinics unlock new revenue, improve patient outcomes, and fully embrace the future of digital physical therapy.
$110k-140k yearly 1d ago
Customer Success Manager
Firmpilot
Customer success manager job in Miami, FL
FirmPilot is the first generative AI platform built specifically to power modern marketing for law firms. We deliver real results through intelligent automation, data-driven SEO, and performance-first content strategies. Our clients range from small law firms to established practices that need smarter, faster, more scalable marketing. We are backed by top-tier investors and are growing fast. We are building a team of high performers who take ownership, move quickly, and show up with clarity, trust, and accountability. This role is ideal for someone who enjoys operating at the intersection of strategy, operations, and client relationships, and who thrives in environments where expectations are high and the impact is immediate. About the Role We are hiring a Customer Success Manager to own the onboarding and success experience for law firms adopting the FirmPilot platform. You will lead new clients through setup, education, and early wins, acting as both a trusted advisor and strategic partner. Your ability to build trust with attorneys, identify what drives performance, and guide clients through the platform will be critical to their long-term success and retention. This role requires a unique mix of client-facing experience, comfort with technical tools, and the ability to translate generative AI and marketing strategy into actionable outcomes. You will be expected to lead with confidence, think critically, and contribute meaningfully to how we scale our client experience from onboarding through maturity. What You Will Do Serve as the primary contact for new client accounts starting at the moment of contract execution Lead onboarding and training sessions with attorneys and law firm staff, ensuring full implementation of FirmPilot tools and strategy within the first thirty to sixty days Build a deep understanding of each firm's practice areas, lead flow, intake process, and growth goals in order to tailor support and recommendations Drive adoption of FirmPilot's AI platform, from campaign automation to performance dashboards and AI-generated content workflows Translate technical concepts, analytics, and AI features into language that resonates with attorneys and legal teams Monitor account activation and key performance indicators, proactively flag risks, and course correct before issues escalate Partner cross-functionally with Product, Engineering, and Marketing to improve processes, identify areas of friction, and surface product feedback Create detailed onboarding plans and timelines, and communicate with clarity and consistency Stay engaged after onboarding to ensure firms are seeing results, deepening platform usage, and expanding their scope Act as a strategic advisor and sounding board for law firms navigating digital marketing for the first time or trying to evolve legacy systems What You Bring Three to five years of experience in customer success, onboarding, or account management roles Prior experience working with attorneys or legal clients, and a strong grasp of the nuances of professional services relationship management Demonstrated success leading onboarding processes from end to end, with an ability to command a virtual room and coach clients toward activation Strong understanding of digital marketing, particularly SEO, PPC, and content strategies Familiarity with AI concepts and a desire to learn and apply emerging technologies in a practical way Ability to manage multiple onboarding engagements at once with precision and accountability Clear and confident communication skills, both verbal and written Strategic mindset, with a bias toward action and problem solving High degree of emotional intelligence and presence, especially when working with time-constrained legal professionals Comfort operating in a fast-paced environment where you are expected to own outcomes Nice to Have Familiarity with legal tech platforms like Clio, Lawmatics, Lead Docket, or similar Experience using content management systems such as WordPress Exposure to performance tools like Google Analytics, Search Console, or Looker Studio Background in B2B SaaS, legal marketing, or a startup setting where you had to build while executing What We Offer Competitive compensation Health and dental benefits Real ownership over your work and direct access to leadership Career growth as the Customer Success function scales A chance to work with a product that clients truly value and a team that moves with purpose A culture built on high standards, trust, clarity, and speed This role can be remote, with Quarterly on-site requirement to company HQ in Miami, FL Expected Salary for this role: $85,000 - $100,000
$85k-100k yearly Auto-Apply 8d ago
Customer Success Enablement Manager
Nysonian
Customer success manager job in Miami, FL
At Nysonian, we exist to build the next generation of global lifestyle brands-brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide. From luxury travel to fitness and wellness, our portfolio is growing fast: NOBL Travel - one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style FLO Pilates - the world's leading Pilates brand, bringing the practice into homes and wardrobes everywhere REDGE Fit - a new standard in at-home strength training, making performance accessible to all Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences. With $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we've proven what's possible in just a few years. But we're only at the beginning-this is a chance to shape brands that will define the next decade. About the Role The Customer Success Enablement Manager is a strategic, people-first leader responsible for empowering NOBL's customer-facing teams to deliver a consistently premium, effortless experience. This role focuses on coaching, process optimization, and capability building-bridging strategy, training, and operations to elevate both team performance and customer satisfaction. As a champion of excellence and transformation, the Manager will design and implement scalable enablement programs, refine workflows, and align cross-functional processes to embody NOBL's brand promise: Travel Well. Travel NOBL. Key Responsibilities Leadership & Strategy Lead the design and implementation of enablement programs that empower customer-facing teams to deliver high-quality service and brand-aligned experiences. Partner with Sales, Marketing, Operations, and Product to align tools, processes, and messaging across the customer journey. Collaborate with senior leadership to translate business goals into customer success strategies that drive loyalty and retention. Serve as a key advisor on customer-centric best practices, fostering a culture of learning, ownership, and continuous improvement. Enablement & Coaching Develop and deliver training initiatives focused on communication, problem-solving, and operational excellence. Coach team leaders and managers to improve performance, consistency, and customer empathy across all touchpoints. Build resource libraries, playbooks, and onboarding frameworks that reinforce NOBL's service standards and workflows. Facilitate regular skill assessments, workshops, and feedback loops to ensure learning translates into measurable impact. Operational Excellence & Process Improvement Partner with Operations and Technology to identify workflow inefficiencies and implement solutions that enhance team efficiency and scalability. Standardize procedures and communication frameworks across the Contact Center and Customer Success functions. Lead change management initiatives to support adoption of new tools (e.g., Microsoft Dynamics 365, AI-powered solutions). Define and track success metrics (e.g., adoption rates, training impact, efficiency gains) to measure enablement program ROI. Culture & Team Development Foster engagement, collaboration, and accountability across customer-facing teams. Champion a “learn, improve, repeat” culture that celebrates growth, innovation, and excellence. Mentor emerging leaders and high performers, ensuring clear career pathways and succession planning. Qualifications & Experience 8+ years of experience in Customer Success, Customer Experience, or Operations, with at least 5 years in leadership or enablement roles. Proven success designing and implementing training, coaching, or enablement programs for large, customer-facing teams. Experience leading cross-functional improvement initiatives that enhanced performance, consistency, or customer satisfaction. Strong operational and analytical skills with the ability to translate data and feedback into actionable training and process improvements. Proficiency with CRM and enablement tools (Microsoft Dynamics 365 and LMS platforms preferred). Excellent communication, facilitation, and stakeholder management skills. Bachelor's degree in Business, Communications, or related field (Master's or CX/CS certification such as CCXP or CSP preferred). Why This Role Matters This role is central to NOBL's mission of redefining premium travel experiences through empowered people and purposeful processes. By equipping teams with the skills, structure, and confidence to deliver effortless service, the Customer Success Enablement Manager ensures every interaction reflects NOBL's signature sophistication, care, and commitment to excellence. Travel Well. Travel NOBL.
$53k-94k yearly est. 43d ago
Customer Success Manager
Iru
Customer success manager job in Miami, FL
Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will be responsible for ensuring our customers achieve measurable success with our platform. As a trusted advisor with deep product knowledge and empathy, you will help customers align their business goals with Iru's unified, AI-powered platform that brings together UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity into a single, orchestrated system. You will lead onboarding and enablement programs, guide end-user adoption, and run strategic business reviews that demonstrate value and impact. Acting as the voice of the customer, you will partner cross-functionally with Sales, Product, and Support to drive continuous improvement and ensure every customer gains time, control, and confidence in how they manage and secure their users, apps, and devices. Success in this role means consistently driving retention, uncovering expansion opportunities, and turning customers into advocates for Iru's mission to simplify and unify the modern enterprise IT and security experience. Required to work on-site in our Miami (Coral Gables) office Monday - Friday. What You'll Do Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 150+ customers Develop and enact a custom plan for each customer's onboarding, expansion, and renewal goals Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value Communicate new use cases and features/functionality that will enhance the customer's workflow and drive organizational product adoption Passionate about the customer experience and skilled in translating customer feedback into product requests Work cross-functionally with strategic and technical colleagues to accomplish customer goals Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance What You'll Bring 1-3+ years of customer-facing experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems Experience maintaining ARR of 3M+ including contract values over 100K Experience with support tools and platforms like HubSpot, Zendesk and JIRA Ability to drive results and outcomes while solving complex business problems, both individually and through direct reports Excellent presentation, organizational, and communication skills (both written and verbal) Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software Knowledge of SaaS post-sale support motion Benefits & Perks Competitive salary100% individual and dependent medical + dental + vision coverage 401(K) with a 4% company match20 days PTOFlexibility to work from anywhere for up to 30 days per year Iru Wellness Week the first week in JulyEquity for full-time employees Lunch stipend provided Monday through FridayUp to 16 weeks of paid leave for new parents Paid Family and Medical LeaveModern Health mental health benefits for individuals and dependents Fertility benefits Working Advantage employee discounts Onsite fitness center Free parking Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$53k-94k yearly est. Auto-Apply 39d ago
Customer Success Manager (CSM)
Reeco
Customer success manager job in Miami, FL
About Us Welcome to Reeco, where we're transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper - it's outdated, inefficient, and expensive. That's where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters - delivering amazing guest experiences while keeping everything running like clockwork. Why Reeco At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We're on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests. Join a fast-growing, innovative company transforming procurement in the foodservice space. At Reeco, we empower our customers with smarter tools and better transparency, and you'll play a key role in making that vision a reality. Job Summary Reeco is seeking a proactive and relationship-driven Customer Success Manager (CSM) to manage and grow strategic relationships with our client-side accounts. As a CSM, you will serve as the main point of contact for assigned accounts, ensuring they achieve maximum value from our platform while upholding the highest standards of customer success practices. You'll be instrumental in maintaining long-term satisfaction, driving platform adoption, and surfacing feedback that helps shape our product and services. Key Responsibilities Relationship Management: Act as the primary point of contact for key accounts, maintaining strong, trusted relationships with decision-makers and operational leads. Conduct regular business reviews with client stakeholders to demonstrate value, align on goals, and surface growth opportunities. Serve as the voice of the customer internally-advocating for client needs, challenges, and feedback across product, operations, and support teams. Customer Success Operations: Monitor engagement and usage data to proactively address risk, improve usage, and drive long-term retention. Manage issue resolution in collaboration with internal support and technical teams, ensuring prompt follow-up and communication. Value Delivery & Growth: Understand client goals and purchasing strategies, and help optimize their procurement processes alongside all other modules using Reeco's platform. Identify opportunities for upselling or expanding Reeco's services within client organizations. Collaborate with Sales and Marketing teams to support case studies, referrals, and testimonial programs. Requirements: 2-3 years of experience in a customer success, account management, or client-facing role-preferably in SaaS, tech, or procurement-related industries. Demonstrated experience managing relationships with mid-to-large enterprise customers. Excellent interpersonal and communication skills with an ability to influence and build trust at multiple levels. Strong organizational skills with attention to detail and follow-through. Comfortable working cross-functionally with product, operations, and support teams. Preferred Qualifications: Experience working with procurement software, supply chain platforms, or B2B marketplaces. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Understanding of the hospitality industry is a plus. Perks & Benefits Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off. Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand. Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees How to Apply Ready to join a company where your work has real impact? Send us your resume, and don't forget to share why Heartt resonates with you! At Reeco, we believe in working smart, staying humble, and always bringing our best. Let's change the future of hospitality together. Only Qualified leads will be answered.
$53k-94k yearly est. 60d+ ago
Customer Success Manager
Quicknode 4.4
Customer success manager job in Miami, FL
Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida. The Role As a Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You'll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture. What You'll Do Lead and manage the onboarding process for new customers, ensuring smooth setup and integration of QuickNode's services. Oversee the successful implementation of blockchain solutions, working with customers to tailor our offerings to their specific needs. Manage quarterly strategic plans per customer to track progress and opportunities to drive revenue goals. Provide hands-on assistance and consultative guidance to ensure customers leverage QuickNode's platform to its fullest potential. Act as the primary point of contact for customers during implementation, managing timelines, deliverables, and key milestones. Coordinate cross-functional teams internally (technical, product, engineering) to ensure customer requirements are met on time. Drive continuous process improvements to streamline implementations and enhance customer satisfaction. Build strong, long-term relationships with clients to ensure continued success and satisfaction with QuickNode's products. Actively identify opportunities for upselling and cross-selling QuickNode's services, working with the Sales team to drive expansion. Monitor customer usage, track performance metrics, and proactively address potential issues before they impact the customer experience. Leverage your deep understanding of blockchain to offer strategic advice and troubleshooting support to clients. Stay up-to-date on the latest developments in the blockchain ecosystem to help clients navigate the rapidly changing landscape. Educate customers on best practices for building and scaling decentralized applications. What You'll Bring 2+ years of Customer Success facing experience in a hyper-growth environment. 1+ years experience in Blockchain. Experience working at a start-up. Experience updating customer notes and stages in a CRM tool. You have experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion targets. Understanding of partner relationships and ability to influence actions and outcomes. You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customer. You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives, and use cases to support both short and long-term goals and then realizing those into solid tangible outcomes. Ability to lean on a strategic mindset, you are well adept at building and executing comprehensive success plans for complex customers. High integrity, humble, and a team-first mentality. Impact over ego-driven. You work well under pressure, are a results-oriented individual, and you are a team player. Experience working with a technical product and aptitude to learn complex technical concepts. Ability to document stages and hit key deadlines for renewals and expansions. Business acumen with an implicit understanding of how to prioritize tasks. Strong analytical and problem-solving skills. The US On Target Total Compensation salary range and level for this position are $154,800 - $172,000 per year and level P3. International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement. We consider years of experience, level of proficiency in job function, the technical competencies required and location when determining base salary ranges for positions and levels. The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working. During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter. We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
$51k-87k yearly est. Auto-Apply 14d ago
Customer Success Manager
Kandji 3.8
Customer success manager job in Miami, FL
About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will be responsible for ensuring our customers achieve measurable success with our platform. As a trusted advisor with deep product knowledge and empathy, you will help customers align their business goals with Iru's unified, AI-powered platform that brings together UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity into a single, orchestrated system. You will lead onboarding and enablement programs, guide end-user adoption, and run strategic business reviews that demonstrate value and impact. Acting as the voice of the customer, you will partner cross-functionally with Sales, Product, and Support to drive continuous improvement and ensure every customer gains time, control, and confidence in how they manage and secure their users, apps, and devices. Success in this role means consistently driving retention, uncovering expansion opportunities, and turning customers into advocates for Iru's mission to simplify and unify the modern enterprise IT and security experience. Required to work on-site in our Miami (Coral Gables) office Monday - Friday. What You'll Do * Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises * Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 150+ customers * Develop and enact a custom plan for each customer's onboarding, expansion, and renewal goals * Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value * Communicate new use cases and features/functionality that will enhance the customer's workflow and drive organizational product adoption * Passionate about the customer experience and skilled in translating customer feedback into product requests * Work cross-functionally with strategic and technical colleagues to accomplish customer goals * Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance What You'll Bring * 1-3+ years of customer-facing experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems * Experience maintaining ARR of 3M+ including contract values over 100K * Experience with support tools and platforms like HubSpot, Zendesk and JIRA * Ability to drive results and outcomes while solving complex business problems, both individually and through direct reports * Excellent presentation, organizational, and communication skills (both written and verbal) * Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software * Knowledge of SaaS post-sale support motion Benefits & Perks Competitive salary 100% individual and dependent medical + dental + vision coverage 401(K) with a 4% company match 20 days PTO Flexibility to work from anywhere for up to 30 days per year Iru Wellness Week the first week in July Equity for full-time employees Lunch stipend provided Monday through Friday Up to 16 weeks of paid leave for new parents Paid Family and Medical Leave Modern Health mental health benefits for individuals and dependents Fertility benefits Working Advantage employee discounts Onsite fitness center Free parking Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$51k-87k yearly est. 50d ago
Customer Success Manager - Payments
Everflow Technologies
Customer success manager job in Miami, FL
We are accepting applications from candidates that reside in the following areas: Florida: Tampa, Miami, or Orlando New York: NYC Canada: Montreal, QC About the role Customer Success Manager - Payments is responsible for full life cycle management of clients. This includes support and also onboarding and success. They are also expected to define and improve the processes to set the proper framework for scale. Part of this position is also to assist with our payment services component called Managed Payments. What you'll do Ability to be a front-line account manager from a relationship and technical perspective Develop expertise with new products and features and be able to evangelize them with clients Provide client feedback to internal teams Help onboard new clients including training Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals. Define and improve the current process Creating and maintaining the Everflow Pay helpdesk, webinars or any other documentation Assisting clients in setting up our Managed Payments services and executing on customer's payment cycles. Leveraging different payments solutions not limited to Everflow Pay, Tipalti, and Veem to collect funds into these wallets from clients and then send payments out to payees in a timely manner. Qualifications Good product sense and a willingness to learn Experience with payment processing is a bonus Strong analytical background and a good grasp of internet technologies 3 years minimum of digital advertising experience Familiarity with project management and customer success tools Sales and/or Business Development experience is preferred, but not required BA/BS in a relevant field High proficiency in English Compensation Base Salary: $65,000 - $70,000 Bonus Potential: 25% of Base Salary Perks include: Employer Covered Medical, Dental and Vision Insurance Unlimited PTO 401(k) (No matching at this time) Paid parental leave for putting your family first Startup-like environment, without the constant rush to raise the next round of funding A very collaborative team and culture Education, gym, and equipment stipend Join Our Exceptional Team Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed. Balance, Growth, and Connection Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work. Continuous Growth: Regular feedback and discussions about your career path keep you moving forward. Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun. We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.
$65k-70k yearly 33d ago
SMB Customer Success Onboarding Manager
Connecteam
Customer success manager job in Florida City, FL
Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Customer Success Manager role at Connecteam? As Connecteam's SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You'll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam's solution, driving measurable value and setting the foundation for long-term success. Your main responsibilities will include Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs Guiding customers to quick wins that showcase the platform's value and increase adoption Ensuring customers establish strong usage habits that drive retention and satisfaction Identifying at-risk clients early and creating proactive strategies to mitigate churn Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience Work days are Monday to Friday, during standard business hours Which qualifications you'll need: Fluent English (spoken and written) - MUST 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST Experience working with SMB clients - strong advantage Strong presentation and training skills (remote and in-person) Tech-savvy with the ability to quickly learn and explain software solutions High level of organization and ability to manage multiple onboarding projects simultaneously A team player who thrives in a dynamic, fast-paced startup environment Positive attitude, empathy, and high energy! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days. Salary range: 70K-90K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
$53k-94k yearly est. Auto-Apply 60d+ ago
Head of Customer Success & Onboarding (B2SMB)
Sauce 4.2
Customer success manager job in Miami, FL
Job DescriptionAbout UsSauce is a restaurant technology platform helping local businesses grow through commission-free delivery and pickup, powered by our proprietary delivery optimization technology. We serve a $105B+ U.S. local restaurant market and help restaurants own their digital and delivery operations end-to-end. We're a team that acts fast, stays close to the details, communicates with optimism, and supports one another relentlessly. We care deeply about delivering value for customers, improving a little bit every day, and using data and insight-not guesswork-to guide decisions. When challenges come up (and they do), we solve them together. The OpportunitySauce's Customer Success and Onboarding engines are already running with established processes and strong customer satisfaction. Now we're looking for a Head of Customer Success & Onboarding to strengthen, scale, and streamline these functions. This is a true player-coach role. You'll own strategic accounts and complex onboardings yourself, while elevating how the team operates-tightening predictability, sharpening communication, and making the customer journey more efficient and more consistent. You'll help the team execute with clarity and confidence, ensure customers feel supported at every step, and build systems that reduce friction for everyone. Success in this role means smoother go-lives, better adoption, clearer expectations, and customers who stay and grow because Sauce has become essential to their business.What You'll Own Team & Customer Outcomes Own team-level NRR/GRR, activation, time-to-value, and product adoption. Lead both CSM and Onboarding teams across customer segments-from long-tail to VIP. Ensure every customer follows a clearly defined, well-supported journey from contract to “Sauce is indispensable.” Create a culture where follow-through, collaboration, and steady execution build trust-internally and with customers. Build + Do (Player-Coach) Maintain, refine, and document onboarding and success playbooks so expectations are clear and consistent. Personally manage a small portfolio of strategic, complex, or at-risk accounts to stay close to customer needs and team realities. Work closely with Support to resolve issues quickly, spot patterns, and help translate learnings into product or process improvements. Model persistence, positivity, and outcome-oriented problem-solving for the team. Process & Tooling Maintain clean health scores, workflow tracking, and task management across the CS platform/CRM. Define and track SLAs for onboarding, activation milestones, and ongoing engagement. Partner with RevOps/Ops to maintain dashboards that give the team clarity and help guide day-to-day priorities. Use data to identify bottlenecks and opportunities-testing improvements and iterating thoughtfully. Cross-Functional Collaboration Align with Sales on clean, predictable handoffs and standardized customer expectations. Partner with Product to surface customer insights, support betas, and ensure feedback drives continuous improvement. Work with Marketing to generate testimonials, case studies, and referrals from successful customers. Foster open, positive communication across functions so teams move in sync. What Success Looks Like First 90 Days - Organize & Uplevel Develop a clear understanding of current CS and Onboarding workflows, identifying friction points and opportunities. Tighten handoffs, communication rhythms, and milestone tracking across the customer journey. Implement a handful of practical, impactful improvements-such as more structured kickoff flows, simplified checklists, or improved internal visibility. First Year - Consistent, Scalable Customer Journeys Deliver more predictable onboarding timelines and smoother go-lives for all customer segments. Improve logo retention and NRR across the team's managed book of business. Reduce reliance on tribal knowledge by codifying processes, expectations, and best practices. Build a high-performing, trusted team with clear goals, strong coaching rhythms, and healthy cross-functional relationships. What You Bring Must-Have 6-8+ years in Customer Success and/or Onboarding within B2B SaaS, with 2-4 years leading teams. A proven ability to improve retention, adoption, onboarding speed, or customer health. Comfort operating at the detailed level-workflows, tickets, handoffs, timelines, and process mapping. Excellent communication skills, with empathy for busy, often non-technical SMB customers. A leadership style rooted in clarity, consistency, persistence, and positive problem-solving. Ideal Experience working with restaurants or other local SMBs. Experience overseeing both onboarding and post-go-live success under one team. Familiarity with CS tools, playbooks, automation, and lightweight operational systems. Why Sauce You'll inherit a function with strong foundations-and have the runway to make it far more consistent, scalable, and impactful. If you enjoy being close to customers, guiding a team through complex day-to-day operations, and transforming messy systems into simple, reliable journeys, this role will feel energizing. At Sauce, we move quickly, communicate openly, persevere through challenges, and help each other succeed. If that style of work resonates with you, we'd love to meet you. What We Offer: Strong & Competitive Compensation Package, Including Equity Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health) Paid Parental Leave Flexible Work Environment Responsible Paid Time Off Policy We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$46k-77k yearly est. 16d ago
Customer Success Manager
Itrade Stem
Customer success manager job in Fort Lauderdale, FL
At ITRADE STEM, we help create jobs and support the future of industries like space, technology, energy, and manufacturing. We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM! Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key Responsibilities: Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes Leverage your accounting or business expertise to optimize automated workflow solutions and management systems Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency Collaborate with our technical team to translate client accounting needs into platform improvements Provide strategic guidance on best practices for automated bookkeeping and accounting workflows Lead training sessions on utilizing the platform for onboarding and aI-enabled systems Maintain high client satisfaction and retention through proactive account management and regular business reviews Required Qualifications: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience. 3+ years of accounting or business administration experience 2+ years of customer success experience in a SaaS or AI-driven technology environment Strong understanding of automated systems and AI-powered financial tools Excellence in project management and client relationship building Experience with QuickBooks Online, Xero, or similar accounting platforms What We Offer: Opportunity to shape the future of automated technology Professional development and growth opportunities Collaborative work environment with industry leaders Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.
$54k-95k yearly est. 60d+ ago
Merchant Success Manager
Shipmonk 4.2
Customer success manager job in Fort Lauderdale, FL
Job Description ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Overview: The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth. We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations We are proactively enabling merchants to succeed using your platform, services, or solutions. We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant's growth What you'll do: Deep dive into each assigned top tier account, learning the business of each merchant Align with the merchant's goals to better guide and service them Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication Update and assist with internal projects for merchants, to increase merchant satisfaction Encourage revenue growth by inspiring merchants to utilize additional services Become the reliable point of contact for each merchant Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants Become the internal go-to for questions regarding top tier merchants Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth What you'll need: Minimum three years of experience in a relatable Account Management/Client Success role Minimum one-year experience in a management position (preferred) Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines Strong communication skills required (verbal and written) Must be willing to travel to different facilities and client locations Upbeat and enthusiastic personality, with a go-getter attitude Must be a problem solver with forward-thinking Proficiency with Microsoft Office Experience with Warehouse Management Systems is a plus Experience with Salesforce is a plus We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term. Perks Of Being a ShipMonker Full health benefits coverage (medical, dental, vision) Unlimited Paid Vacation Time 401(k) retirement plan We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$51k-88k yearly est. 8d ago
Customer Success Manager, Strategic
Modernizing Medicine 4.5
Customer success manager job in Boca Raton, FL
ModMed is hiring a driven Customer Success Manager to join our positive, passionate, and high-performing Strategic Customer Success team, focused on being the trusted advisor by proactively identifying opportunities, managing escalations, and executing key lifecycle milestones. This is an exciting opportunity to understand customers' business goals and advocate on their behalf by proactively identifying risk(s) and collaborating internally to deliver solutions and identify appropriate upsell opportunities within a fast-paced Healthcare IT company that is truly Modernizing Medicine! The CSM will be held accountable for articulating the value of our SaaS cloud platform while driving customer engagement and adoption. Your Role: * Serve as the primary point of contact and trusted advisor for assigned customers, ensuring ongoing success and satisfaction. * Strategically manage and execute client renewals, including annual uplift discussions. * Evaluate customer needs and activities to provide personalized recommendations and consultative support. * Escalate and manage issues that impact customer experience, adoption, and success. * Proactively identify areas where ModMed solutions can address inefficiencies or improve workflows. * Lead and facilitate Quarterly and Annual Business Reviews (QBRs, ABRs), progress reports, and data-driven performance updates. * Communicate effectively and consistently with internal teams and external stakeholders to ensure alignment and timely resolution of issues. * Take ownership of customer success processes, including milestone execution and SOP adherence (e.g., EMA to EMA conversions, DDFE, license swaps). * Leverage data and insights from ChurnZero, Qlik, Salesforce, and PowerBI to inform strategy and drive results. * Create and update internal SOPs as needed to promote knowledge sharing and continuous improvement. Skills & Requirements: * Bachelor's Degree, required. Master's Degree, preferred. * 2-3+ years of relevant experience or equivalent combination of experience. * Foundational knowledge of EMA (1 to 3 specialties), PM, and ModMed's ancillary products. * Foundational understanding of Revenue Cycle Management (RCM) and Boost services. * Proficient use of Salesforce, ChurnZero, PowerBI, Qlik, Jira, AskNicely, and Gainsight. * Conversational knowledge of EMA to EMA (E2E) and EHR to EMA data conversions, including project duration. * Understanding of the full client lifecycle and success metrics. * Comfortable communicating with a range of practice POCs. * Empathetic and approachable relationship builder. * Excellent communication, presentation and teamwork skills. * Organized, adaptable, and self-motivated. * Results-oriented with a clear focus on KPIs and value-based selling. * Travel required up to 10%. #LI-LM1 #REMOTE
$50k-82k yearly est. Auto-Apply 17d ago
Customer Success Manager
Octagon Talent 4.0
Customer success manager job in Fort Lauderdale, FL
Job Description Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last. Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key Responsibilities: Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes Leverage your accounting or business expertise to optimize automated workflow solutions and management systems Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency Collaborate with our technical team to translate client accounting needs into platform improvements Provide strategic guidance on best practices for automated bookkeeping and accounting workflows Lead training sessions on utilizing the platform for onboarding and aI-enabled systems Maintain high client satisfaction and retention through proactive account management and regular business reviews Required Qualifications: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience. 3+ years of accounting or business administration experience 2+ years of customer success experience in a SaaS or AI-driven technology environment Strong understanding of automated systems and AI-powered financial tools Excellence in project management and client relationship building Experience with QuickBooks Online, Xero, or similar accounting platforms What We Offer: Opportunity to shape the future of automated technology Professional development and growth opportunities Collaborative work environment with industry leaders Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.
$47k-75k yearly est. 19d ago
(Miami, FL) Customer Success Manager II, SMB - Dedicated
Toast 4.6
Customer success manager job in Miami, FL
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready * to make a change? As a Customer Success Manager, Toast's way of saying an “Account Manager”, you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. The SMB CSS team operates in a highly cross-functional role responsible for a regionally based book of business of our most influential & highest revenue SMB customers. These CSMs will be located in specific geographic regions. They will be hyper-focused on helping customers navigate Toast early in their customer journey. This is not your average CSM or Account Management team; in joining this team, you will be part of building a scaled Customer Success model. Composed of multiple teams, the Scaled CS team is evolving to better the customer experience. We are seeking an individual who is flexible, adaptable, and motivated by change. About this roll * (Responsibilities) Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth Work closely with cross-functional partners in Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast Ask discovery questions to uncover growth opportunities, referrals and location expansion Actively look for opportunities to operate at scale, including collaborating with cross-functional partners Up to 10% travel locally for customer site visits with activities ranging from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of customers) Do you have the right ingredients* ? (Requirements) Must be located in Miami, FL 2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations Success operating independently and navigating competing priorities in a constantly changing environment High technical aptitude allowing for quick learning and adoption of technical concepts and language Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills Flexibility & adaptability Problem solving mindset, ability to think critically Special Sauce* (Non-essential Skills/Nice to Haves) 1+ years of experience using a POS (Point of Sale) software, ideally in the service or industry Experience working in the tech industry or for a SAAS company Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** *Bread puns encouraged but not required #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$82,000-$82,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$82k-82k yearly Auto-Apply 2d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Coral Gables, FL?

The average customer success manager in Coral Gables, FL earns between $41,000 and $122,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Coral Gables, FL

$71,000

$41,00010%

$71,000Median

$122,00090%

What are the biggest employers of Customer Success Managers in Coral Gables, FL?

The biggest employers of Customer Success Managers in Coral Gables, FL are:

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Customer success manager jobs in Coral Gables, FL

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