Customer success manager jobs in Cranston, RI - 1,048 jobs

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer‑centric ethos to deliver exceptional value to clients across diverse industries. Position Overview Are you an energetic, articulate individual with a unique approach to consultative selling of IT solutions? Your focus will be on our comprehensive solutions portfolio, including Product, Professional Service, and Managed Service offerings. In this role, you will drive sales and profitability objectives across a diverse segment of the market. You will maintain and strengthen client relationships, identify marketplace opportunities with a keen sense of charisma and persistence and prospect and engage new clients. If you have the ability to demonstrate a unique approach to consultative selling and are passionate about IT solutions, we would love to hear from you. Responsibilities Collaborate closely with clients to gain a thorough comprehension of their technological requirements and create custom solutions that meet their evolving requirements. Effectively articulate the features and advantages of Arctiq solutions while managing and exceeding customer Leverage experience in selling IT product and services to showcase the comprehensive benefits of Arctiq offerings. Work in tandem with sales leadership to establish competitive price structures, manage deal registrations, administer rebates and promotions; ensure seamless communication of these strategies to both existing and potential clients. Consistently evaluate and qualify new sales prospects, showcasing reliable sales forecasting abilities. Forge and nurture robust relationships with Arctiq's key partners, maintaining a comprehensive understanding of their offerings, services, and unique initiatives within product and services. Stay fully informed about Arctiq's service delivery capabilities and team expertise within modern technology solutions, ensuring accurate representation and alignment with client needs. Craft and deliver comprehensive product and service proposals, quotes, and responses to RFPs, including managing contracts and product leases within the modern infrastructure, security, and platform engineering space. Achieve and surpass monthly gross profit targets and quarterly Sales Quotas through strategic selling. Undertake any additional responsibilities and tasks as assigned, drawing upon experience in modern technology solutions to drive success and innovation within the organization. Qualifications 5+ years of proven sales experience in the IT industry with strong product and services knowledge. A track record of meeting or exceeding sales targets and quotas. Strong understanding of modern technology trends, including infrastructure, cloud computing, and security. Ability to discuss technical concepts with clients and provide insights into how Arctiq solutions align with their needs. Experience in building and maintaining long‑term relationships with clients. Ability to understand client pain points, anticipate their needs, and provide proactive solutions and support. Excellent verbal and written communication skills, with the ability to effectively present and explain complex technical concepts to both technical and non‑technical audiences. Strong negotiation and persuasion skills. Ability to develop and implement strategic sales plans to achieve business objectives. Identify new business opportunities, analyze market trends, and stay ahead of competitors in the modern technology space. Work collaboratively with internal teams to ensure seamless execution of sales strategies and deliver exceptional customer experiences. Highly motivated and results‑oriented, with a focus on driving revenue growth and expanding market share. Comfortable working in a fast‑paced, dynamic environment and adapting to changing priorities. Stay updated with industry developments, competitor strategies, and emerging technologies. Leverage this knowledge to position Arctiq solutions effectively in the market. Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted. #J-18808-Ljbffr

A global consulting firm in Boston is seeking a Manager for its Acquisition Advisory team. This role involves managing client service accounts, supervising teams, and leading engagement workstreams. Ideal candidates will possess a Bachelor's Degree, 5 years of relevant experience, and an active CPA or equivalent credential. The position offers a salary range of $99,000 to $232,000, along with comprehensive benefits and an annual discretionary bonus. #J-18808-Ljbffr

About Hike Medical Hike Medical is reinventing musculoskeletal care, starting with feet. Our proprietary AI-vision platform turns a 30 second web-based (no sensors) foot scan into precision engineered, 3D-printed insoles that prevent pain before it starts. We're already protecting on-their-feet workforces at Fortune 50 leaders, major health systems, and middle America manufacturers. Fresh off a stealthy round with top tier VCs, we run a fast, no BS, execution-first culture out of Boston's Seaport as we sprint toward $100M ARR and standing with 10M Americans as they step into their shoes daily. First and only PDAC-approved 3D printed custom insole in the world 🌎 3 proprietary AI models that power the experience Two products: one for employers & health plans, one for clinics - creating a virtuous cycle of clinician-labeled data Expanded care access to 100,000+ Americans to date 10x'd revenue from 2023 to 2024 and on track to do the same in 2025; profitable month-over-month The Opportunity You'll be Hike's first Customer Success Leader and first full-time hire fully dedicated to owning the post-sale customer lifecycle. You'll lead our largest and most complex relationships across employers, healthcare institutions, and major ecosystem partners, making sure they launch successfully, see real outcomes, and grow with us. This role is an opportunity to manage a high-profile portfolio of our most important customers at any time, act as their go-to partner, and build the systems and rhythms that define Customer Success at Hike. This role is perfect for someone who is: Energized by large-scale enterprises and complex, multi-stakeholder engagements Extremely sociable and loves being in the middle of customer conversations Highly organized (ideally the most organized person on their current team) and thrives when there's a lot at stake You'll work closely with the leadership team, Sales, Operations, Product, and be a core driver of revenue retention and expansion. What We're Looking For These are not hard-and-fast requirements, we care more about crisp execution and ownership than checking every box. 6-10+ years in Customer Success, Account Management, or client-facing consulting Healthcare, employer benefits, MSK, occupational health, or med-device experience Experience working with large enterprises and complex programs (e.g., Fortune 100 employers, major health systems, large manufacturers) Proven ability to concurrently manage many high-profile accounts in a high-pressure environment Track record of driving adoption, renewals, and expansion in an existing book of business Exceptionally strong relationship-building and communication skills, from operators to C-suite Extremely sociable and comfortable leading customer meetings, workshops, and QBRs Highly organized with a strong system for keeping projects, stakeholders, and actions on track Experience partnering with Sales, Operations, Product, and Support On-site in Boston, five days a week Nice-to-Haves Background in digital health benefits or tech-enabled physical products Experience in venture-backed or high-growth early/growth-stage companies Exposure to building or scaling CS processes and tooling (e.g., HubSpot) Experience with complex implementations or rollouts across distributed workforces Primary Responsibilities Customer Ownership: Act as the primary point of contact for our key customers to help build deep, trust-based relationships and ensure the success of the partnerships. Manage multiple complex engagements at once with tight project plans, clear communication, and zero dropped balls. Onboarding & Launch: Lead end-to-end onboarding and rollout plans, coordinating with internal teams to ensure smooth deployment and strong early adoption. Adoption, Outcomes & Renewal: Track and report on statuses of customer relationships and and proactively drive renewal and expansion opportunities. Communicate Customer Sentiment Internally: Synthesize and share customer feedback with management team, Product, Operations, and Commercial teams to shape roadmap and focus on continuously improving the experience. Systems & Scale: Help build best-in-class playbooks, processes, and reporting that allow Customer Success at Hike to effectively scale with the business. Escalation Leadership: Own high-pressure escalations, coordinate cross-functional response, and turn issues into long-term improvements. What You'll Get Competitive cash compensation + equity Full medical, dental, and vision coverage $15K relocation bonus if needed The opportunity to build Customer Success from the ground up at a category-defining company Daily collaboration with the founding team and senior leadership Free custom insoles (of course…) #J-18808-Ljbffr

Head of EMEA and APAC Client Solutions-Investment Management, Alternatives page is loaded## Head of EMEA and APAC Client Solutions-Investment Management, Alternativeslocations: London: Zurichtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR0000056**Firm Overview:**Cambridge Associates (“CA”) is a leading global investment firm. CA's goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and manage custom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non-discretionary portfolio management, and investment consulting.Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania. Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world. For more information, please visit .** Summary:**Position Overview: The Head of EMEA and APAC Client Solutions is a strategic leadership role and a key member of the Global Client Solutions Leadership team. This individual is responsible for driving revenue growth and market expansion and overseeing client engagement efforts in the EMEA and APAC regions. This role leads the development and implementation of business develop strategies together with practice leadership and manages teams responsible for all phases of the prospect and client journey in the regions. They will work closely with the Global Client Solutions team to ensure a seamless client experience and contribute to the development of new client opportunities.**Job Description:****Key Responsibilities:****Strategic Leadership & Revenue Growth:*** Develop and implement the regional business development and client engagement strategy in alignment with global objectives.* Work with the EMEA and APAC GCS team and Sales Operations to identify areas of development and growth ensuring alignment with the company's growth and client service goals.* Foster a culture of excellence, collaboration, and innovation within the team.**Client Engagement:*** Establish and maintain a robust client engagement framework with appropriate resources across practice areas to enhance the client experience throughout the client life cycle.* Collaborate with investment teams, PIM, CIT and Legal & Compliance to ensure client-centric solutions and services.**Business Development & Market Expansion:*** Lead all pipeline-building activities, including lead generation, qualification, and conversion strategies within the EMEA and APAC regions.* Identify and pursue new market opportunities, emerging client segments, and innovative business channels.* Foster and manage strategic partnerships to enhance market reach and drive business growth**Operational Excellence:*** Streamline regional operations in collaboration with marketing, onboarding, and investment teams.* Champion a data-driven approach to improve processes and client outcomes.**Collaboration & Communication:*** Work closely with the Global Head of Client Solutions, sales operations, regional marketing and regional practice heads to ensure alignment and consistency in client solutions while retaining regional nuance and regulatory awareness.* Communicate effectively with internal and external stakeholders to promote the company's vision and objectives.**Qualifications:*** Bachelor's degree in Business, Finance, Marketing, or a related field; MBA or advanced degree preferred.* 15+ years of progressive experience leading a senior sales or client engagement function within the financial services industry with a data-driven culture.* Strong leadership skills with a track record of building and managing high-performing teams.* Excellent strategic thinking and problem-solving abilities.* Demonstrated ability to drive growth and innovation in a competitive market.* Strong communication and interpersonal skills.* Ability to work collaboratively across global teams and functions.* Multilingual preferred**Reporting Line:**This role reports directly to the Global Head of Client Solutions.Employees of Cambridge Associates Ltd. or an affiliated firm, are prohibited from employment or other association with any company, organization, business, or other entity that is involved in any way with the securities or financial services industry except for those entities that are directly affiliated with Cambridge Associates Ltd. Employees are prohibited from acting as a Trustee or Director of, or accepting a similar position of responsibility with, any entity that is a client of or directly affiliated with a client of Cambridge Associates Ltd. or any of its affiliated companies without prior written consent from the Chief Compliance Officer of Cambridge Associates Ltd. Employees are prohibited from serving on the investment or finance committee of any company or organization with investable funds, or likely to develop investable funds, without prior written consent from the Chief Compliance Officer of Cambridge Associates Ltd. If applying for the role, you need to inform the Recruiter if there are any potential conflicts with the above.The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.Since our founding in 1973, we have been a market leader in building diversified investment portfolios. With 13 offices around the globe and a world-class network of managers, we offer the scale, resources, and networks of a global firm, coupled with the trust, independence, and personal attention of a boutique firm.### Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.Wherever you are in your career journey, we offer a wide range of opportunities and a truly collaborative, diverse environment. Our work helps our clients do good in the world, and we embrace the opportunity to contribute to their positive impact. #J-18808-Ljbffr

A global management consulting firm is seeking an Engagement Manager in Boston. The role involves leading client projects, managing teams, and delivering strategic solutions. Candidates should have 4-7 years of strategy consulting experience and strong analytical skills. The position offers a base salary of $225,000 to $240,000 with potential performance-based incentives. Applicants must have unrestricted U.S. work authorization and be willing to travel internationally. #J-18808-Ljbffr

Head of Intermediary Relationship Management page is loaded## Head of Intermediary Relationship Managementlocations: Smithfield, RI: Boston, MAtime type: Full timeposted on: Posted Todayjob requisition id: 2120516## ## Job Description:**SVP, Head of Relationship Management (IICG)**The SVP, Head of Relationship Management will be responsible for setting a clear vision for the Intermediary Investment Client Group (IICG) Relationship Management function and driving its evolution to meet the firm's long-term growth objectives. The IICG organization is responsible for over $1.8B in revenues to Fidelity Institutional. This leader will shape the broader Relationship Manager (RM) strategy, lead transformational change, and ensure operational excellence while strengthening client relationships and delivering measurable impact. This position will report directly to the Head of Intermediary Investment Client Group (IICG).**Job Responsibilities*** Define and execute a strategic vision for the Relationship Management function aligned with IICG organizational goals and initiatives to drive growth, profitability, home office engagement, client satisfaction and retention* Lead significant organizational change of firm coverage, behaviors, KPI's, and data capabilities to transform operational and client engagement model.* Drives executive leadership engagement both internally and externally to support development and growth with distributor firms* Deep understanding of client business models, evaluating key aspects of their business, and leveraging practice management and discovery tools and best practices to develop the overall Fidelity relationship.* Establish metrics and scorecards to monitor engagement effectiveness and overall business impact ensuring operational rigor across client interactions and behavioral change.* Aligns Fidelity and trusted third-party resources to meet client business needs* Mitigates risk to Fidelity and our clients (e.g., key policy awareness and compliance, looking for potential watch outs on firm practices, and collaborating with our internal partners to raise data concerns).* Oversees strategy among RM and Key Account Managers (KAM) strategic accounts to drive client satisfaction and retention by collaborating with service and other key business partners to improve and enhance their daily experience.* Cultivates collaborative relationships with key internal business partners.**Industry Expertise:*** Bachelor's degree required, MBA or other advanced degree preferred* 15+ years of successful sales or relationship management experience in a financial services industry* Institutional client management and growth experience required; strong knowledge of the RIA, Broker Dealer, Retirement and Institutional Insurance markets* A thorough understanding of the industry, financial markets, and competitive landscape* Prior leadership experience* Series 7 and 63 licenses required**The Skills Required:*** Proven success in building and leading an institutional relationship management team and driving home office engagements, net flows, and business growth* Proven track record of navigating and influencing executive level business leaders, both internal and client facing across multiple functions and businesses* Strong revenue management and overall financial acumen* Leadership, coaching, and career development skills with a tenured team of professionals* Proven leadership skills, particular on teams in face-paced, collaborative environments* Ability to work in ambiguity and set tone and pace for peers and team* Proven risk-management and problem resolution skills* Ability to recognize process inefficiency and recommend improvement opportunities.* Connecting the team and each associate to the broader organization and driving collaboration* Using sound judgement and leading through change* Driving innovation through curiosity and comprehensive understanding of business processes and challenges* Demonstrate strong investment competence across all asset classes and exceptional communication skills* Ability to interact effectively with both external clients (Analyst, Global Strategist, Investment Boards, etc.) as well as internal clients across asset management and distribution)* Demonstrate an in-depth understanding of portfolio construction and platform solutions (Advisory & Brokerage) at leading wealth management firms* Ability to travel up to 50%The base salary range for this position is $185,000-$400,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.We offer a wide range of to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.## ## Certifications:## ## Category:## Relationship Management #J-18808-Ljbffr

As a Client Solutions Manager, your responsibilities will include: + **Business development:** Develop and grow your own client base by marketing our services for full time placement solutions using your proven technology and/or recruiting background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half's presence in the local business community. + **Placement activities:** Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. + Meet and exceed weekly business development goals. **Qualifications:** + Bachelor's degree preferred. + 2+ years of business-to-business development experience and/or working in an IT-related field is preferred. + Must have a strong desire to build a career in business development by using proven closing skills and the ability to build client relationships. + A combination of business development and account management skills are required. + Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency. + Must have a proven track record of success and be a competitive and self-motivated individual. Salary: The typical salary range for this position is $69,00 to $105,000. The salary is negotiable depending upon experience and location. The position is eligible for a bonus based upon achievement of performance objectives. If you are seeking a rewarding career in a challenging and dynamic environment, we invite you to apply today! **Top Reasons to Work for Robert Half:** + **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match. + **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com . + **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond. + **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed. + **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world. + **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility . Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. In your email please include the following: + The specific accommodation requested to complete the employment application. + The location(s) (city, state) to which you would like to apply. For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. **JOB LOCATION** MA BOSTON

Responsibilities Oversee the overall project, with ultimate responsibility for success or failure of the Mentor and manage teams of younger consultants to deliver project on time, on budget as well as QA work done by the team. Responsible that client communications are ready to facilitate decision making, communicate status, mitigate risk, or resolve issues. Responsible for ensuring deadlines are met and workstreams are completed. Responsible for creation of project related deliverables such as project plans, implementation plans, communication plans, and financial models Responsible for overseeing and reducing potential risks. Work closely with members of Axiom as well as our clients to quickly establish highly functioning joint project teams. Complete secondary research to drive to critical insights. Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client. Responsible for leading the largest projects. Responsible for all decision making and the entire team on large scale projects. Responsible for team's alignment on client expectations and is able to successfully write and manage scopes that deliver on these expectations. Able to run a DAS disease overview project with a team of multiple analysts. Able to independently run performance management process. Structure complex strategic and technical problems into discrete modules and provide life sciences industry thought leadership to aid project execution. Responsible for identifying team strengths and issues; drive and develop better behavior to create more effective consultants. KOL & Team Relationship Work directly with clients to implement processes and technology that support business value and process efficiency across business and technical functions. Facilitate client workshops focused on future state of the Healthcare Industry, design future state business process and requirements. Support detailed requirements gathering. Desired Qualifications PHD in Life Science or equivalent Prior consulting project leadership experience preferred. 7 + years of hands-on experience as a project manager leading business and technology strategy projects or equivalent Superior analytical skills combined with demonstrated expertise in strategy consulting approaches and life sciences industry issuess Proven ability to motivate and coach people in multiple dimensions including analytical skills, project management, client relationship management, and interpersonal skills. Strong project management skills including work planning, presentation development, quality control, and client management. Excellent communication skills both oral and written and the ability to influence others. Bright, conceptual and a quick learner, able to quickly assess a situation and generate new insights and actionable ideas. Compensation and Benefits Salary: Competitive compensation package isoffered depending on the individual's education, experience and expertise Benefits: Wide range of benefits including health insurance and hybrid-work model are offered to ensure the wellbeing of our team members Development: Robust mentorship program is designed to ensure new and tenured hires have opportunities to improve their consulting and professional skillset #J-18808-Ljbffr

This is Cradle Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools. Machine learning is revolutionising this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across pharma, biotech, agritech, foodtech, and academia. We're an experienced team of roughly 60 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across two main locations, Zurich and Amsterdam, and are focused on building the best possible team culture. We offer our employees a very competitive salary, a generous equity stake (for full time employees) in the company and a wide range of benefits and career progression opportunities. Your Role As an Engagement Manager within our Customer Success team, you'll ensure that Cradle's largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success at the portfolio level - building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs. You'll serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies, guiding strategic planning, adoption, and expansion of Cradle's platform. Working closely with Scientific Advisors, Account Executives, and Product teams, you'll translate Cradle's scientific impact into business outcomes and long-term partnerships. Your ResponsibilitiesStrategic Account Leadership Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption. Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders. Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact. Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals. Partner with Account Executives to expand Cradle's footprint across new business units and therapeutic areas. Program and Relationship Management Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots. Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams. Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences. Act as the primary escalation and coordination point for enterprise accounts. Customer Experience and Voice of Customer Solicit, capture and communicate customer feedback, driving improvements in Cradle's product and service delivery. Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle's roadmap. Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform. You will advocate for Cradle's customers internally without losing sight of the delivery efficiency and interests of the Cradle team. Your QualificationsMust-haves Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists. 5-7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences. Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI. Strong relationship-building, executive presence, crisp communication, and excellent organizational skills. Comfortable presenting scientific and business insights to internal and external cross-functional audiences. MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience. Willingness to travel to- and work from customer sites (20% of the time). Nice-to-haves Experience managing enterprise SaaS deployments. Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders). Experience with machine learning applications in life sciences or biotech. A notice about recruitment scams: Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate *************** email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process. #J-18808-Ljbffr

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers. Duties and Responsibilities: Maintain and manage Granite's Premier accounts. 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with customers, sales and internal staff. Required Qualifications: Bachelor's Degree Intermediate to advanced knowledge of Microsoft Excel and MS Access Preferred Qualifications: Excellent customer service skills Ability to work under pressure Ability to meet deadlines Excellent problem-solving skills Ability to work independently as well as in a group Strong multi-tasking and organizational skills Excellent interpersonal and communication skills #LI-MS1

OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. The Role As Head of Customer Success and Support at OnRamp, you will own all post-sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education. You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross-functional alignment with customer needs and business goals. Responsibilities Lead all aspects of our customer-facing post sales strategy, operations, and process development Own target attainment for NRR including both renewal and expansion quota. Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development Regularly engage and build executive level relationships with customers Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics Collaborate with Product and Engineering on customer escalation and ticket resolution process Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case-Study development Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy-in and excitement Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management Collaborate with Marketing to create and promote thought leadership content Qualifications and Experience Experience as a CSM in a B2B SaaS company Experience building and leading a growing team Experience with all post-sales SaaS functions Experience with SMB, Mid-Market, and Enterprise customers Strong analytical and problem-solving skills, with the ability to assess risks and make data-informed decisions. Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus. Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies Strong process design skills Exceptional executive level customer facing communication, issue resolution, and expansion sales skills High comfort level with ambiguity and working on a small team in a fast moving environment. Why OnRamp Work directly with enterprise and mid-market clients, including Fortune 15 companies Join a high-growth SaaS company that just raised its $15M Series A led by top investors Be part of a collaborative, ownership-driven culture Highly competitive cash compensation, equity, and benefits Boston-based, 3+ days a week in-office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know.

Job DescriptionDescription: About Us Powerhouse Dynamics, a Middleby company, is the leading provider of IoT solutions for commercial kitchens through our Open Kitchen platform. We help the world's largest restaurant and foodservice operators reduce costs, improve efficiency, ensure food safety, and gain unprecedented visibility into their operations. Our connected equipment solutions are rapidly expanding across global brands, and we're looking for a driven, detail-oriented operator to help scale deployment and onboarding programs. About the Role Powerhouse Dynamics is seeking a Customer Success Manager (CSM) to join our Sales team. This is a remote role reporting directly to the Vice President of Sales. Ideal candidates will live in the Dallas area, working remotely and from time to time coming into the kitchen facility. The CSM serves as the primary advocate for assigned customer accounts, ensuring customers achieve measurable value, remain highly engaged, and view renewal as a natural next step. The Customer Success Manager plays a critical role in driving customer retention, satisfaction, and growth. This role blends strategic account management, customer advocacy, and operational discipline. You will build trusted customer relationships, drive platform adoption, and act as a key connector between Customers, Sales, Implementation, Product, and Support teams. Day-to-Day Responsibilities Own the post-sale customer relationship for assigned accounts Develop and execute customer success plans aligned with client goals and KPIs Monitor customer engagement, product usage, and health metrics to proactively identify risks and prevent churn Promote and train customer users on product features aligned to their business goals Conduct regular business reviews to demonstrate ROI and reinforce renewal value Partner with Sales on renewals, supporting smooth contracting without owning negotiations Identify upsell and cross-sell opportunities based on evolving customer needs Act as a trusted advisor, gathering customer feedback and sharing insights with Product and Engineering teams to inform future development Document customer interactions, risks, opportunities, and escalations in CRM tools (e.g., Salesforce) Track customer lifecycle maturity, engagement levels, and renewal timelines Maintain a high-level view of customer issues and proactively identify trends impacting retention or expansion Requirements: Qualifications 5+ years of experience in Customer Success, Account Management, or Client Support within SaaS, IoT, or technology-driven environments Proven ability to manage multiple customer relationships across varying lifecycle stages Strong communication, presentation, and relationship-building skills at both operational and executive levels Familiarity with SaaS metrics such as retention, churn, NPS, and adoption Highly organized with experience using Salesforce or similar CRM platforms Consultative, problem-solving mindset with a strong customer-first approach We offer excellent compensation and benefits that start on your first day! We also believe in work/life balance. No phone calls or third parties, please. Powerhouse Dynamics is an equal opportunity employer.

Job Details The Customer Success Manager (CSM) supports a portfolio of insurance carriers, acting as their strategic partner and advocate. You will ensure clients realize maximum value from InvoiceCloud's platform by driving retention, adoption, revenue growth, and product expansion. You will apply your insurance industry experience to understand carrier operations, share best practices, influence digital strategy, and build relationships that lead to long-term success. This role requires advanced relationship management skills, strong communication, analytical thinking, deep familiarity with insurance environments, and the ability to translate insights into actionable programs that deliver measurable outcomes. Success Profile: At InvoiceCloud, success is anchored in our core competencies. These competencies guide how every employee delivers impact across their role. Customer Centric * Builds trusted, long-term relationships with insurance carriers by proactively understanding their business goals, workflows, and operational challenges. * Develops familiarity with carrier systems, policy admin workflows, and claims/payment processes to tailor guidance effectively. * Identifies early signals of churn risk or dissatisfaction and acts quickly to restore confidence and strengthen engagement. * Delivers clear, empathetic communication across all channels-virtual, written, and in person-adapting tone and style to suit carrier stakeholders at varying levels. * Applies insurance industry best practices to help carriers modernize their digital payment strategy and customer experience. * Cultivates relationships that result in reference participation, case studies, and public advocacy. Results Driven * Designs and executes strategies that materially improve digital payment adoption (AutoPay, paperless billing, online payments) within insurance workflows. * Drives measurable improvements in retention, revenue contribution, usage of InvoiceCloud features, and client satisfaction. * Identifies upsell or cross-sell opportunities aligned with carrier needs and produces actionable customer success qualified leads. * Uses Salesforce, adoption metrics, and other reporting tools to evaluate account performance and create targeted plans. * Maintains disciplined focus on achieving portfolio goals related to renewals, adoption metrics, reference growth, and revenue expansion. * Leverages understanding of the insurance vertical to contextualize performance trends and inform account strategy. Takes Ownership * Manages all aspects of assigned carrier relationships, ensuring proactive engagement, timely follow-up, and strong delivery against commitments. * Builds a working technical understanding of each carrier's implementation, integrations, and data flows to effectively diagnose or escalate issues. * Documents account history, conversations, insights, and future plans to ensure continuity and operational excellence. * Anticipates client needs, proposes solutions, and independently initiates actions that support long-term success. * Uses sound judgment and autonomy to navigate complex situations, representing InvoiceCloud with professionalism and credibility. Drives Efficiency * Establishes scalable engagement cadences to effectively support a portfolio of carrier clients. * Uses dashboards, reporting tools, and Salesforce workflows to prioritize outreach and manage portfolio demands. * Applies strong organizational skills to manage multiple initiatives simultaneously while maintaining high responsiveness. * Identifies bottlenecks, process gaps, or workflow inefficiencies-either within client operations or internal teams-and presents structured recommendations for improvement. * Leverages automation, templates, and repeatable playbooks to increase productivity and ensure consistent, high-quality communication. Innovative * Brings creative thinking to carrier challenges by analyzing trends, identifying adoption barriers, and recommending new strategies. * Shares emerging insurance industry insights and digital engagement best practices to modernize carrier experiences. * Uses AI-assisted tools to enhance account insights, accelerate communication, and identify new opportunities for optimization. * Suggests enhancements to InvoiceCloud features or programs based on client feedback and vertical-specific needs. * Experiments with new engagement methods or reporting formats to elevate the carrier experience and drive stronger outcomes. Requirements * Strong relationship management experience with a track record of driving retention and growth * Insurance industry experience or familiarity with carrier operations, workflows, or core systems strongly preferred * Experience with electronic billing, payments, merchant services, or SaaS solutions is highly beneficial * Outstanding verbal, written, presentation, and interpersonal communication skills * Customer-driven, results-oriented, and able to operate with urgency and precision * Strong organizational, time-management, and planning skills * Demonstrated ability to work independently and manage multiple priorities * Proficiency with Microsoft Office tools and Salesforce Travel Periodic travel to key carrier accounts for onsite meetings or industry conferences as required. Benefits We offer a competitive benefits program including: * Medical, dental, vision, life & disability insurance * 401(k) plan with company match * Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays * Mental health resources * Paid parental leave & Backup Care * Tuition reimbursement * Employee Resource Groups (ERGs)

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue. We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Job Description This position is based in our 275 Grove Street Newton, MA 02466 or 1100 15th Street NW, Office NO. 04W178 Washington DC 20005 office. We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty. Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of Informa TechTarget's products. The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services help to achieve the customer's objectives, goals and KPIs. Key responsibilities include: Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal; Onboard & enable customers on product functionalities and capabilities; Investigate customer's current workflow and technology stack; Uncover customer's ideal key performance indicators, metrics of success and areas of opportunity; Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs; Drive usage and identify recommendations on appropriate integration strategies; Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; Coordinate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers; Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives; Escalate areas of concerns, client challenges; and, Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support Qualifications Bachelor's degree 2 - 4 years' years of customer facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment. Preferable experience onboarding clients to SaaS products; Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing Extremely detailed oriented, ability to multi task several different product & client engagements; Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship; Strong sales orientation, communication skills, client-ready presentation skills and writing skills; and, Ability to offer perspective and guidance, in some cases, in a persistent manner. Additional Information The salary for this position is $67,000 - $73,000 based on experience. TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves Time out: open PTO policy, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

A leading global investment firm is seeking a Head of EMEA and APAC Client Solutions to drive revenue growth and oversee client engagement across regions. Candidates should have over 15 years of experience in senior sales roles within the financial services sector, strong leadership and strategic skills, and prefer multilingual abilities. This role involves collaborating with global teams and implementing client-centric strategies to enhance the overall client experience. #J-18808-Ljbffr

Who We Are? Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC). For more information, visit ******************** Job Specification Practice Groups: Consumer, Telco, & Technology (CTT) & Performance Transformation (PT) Location: Boston, Chicago, New York, Dallas Role: Telco + Quotient - Engagement Manager Practice Overview: Consumer, Telco & Technology (CTT) In Consumer, Telco, and Technology (CTT), we see consumer-facing industries converging, with technology continuing to disrupt all business models, and B2C, B2B and B2B2C services models ever-growing. We are aiming to build new Partner connections by bringing together those serving consumer facing businesses, such as retailers, as well as technology, communications, media and services, in order to further elevate our narratives and exco-relevance while maintaining deep sub‑sector capabilities. Telco Oliver Wyman helps players in the converged communications industry (fixed‑line operators, Internet‑service providers, cable TV operators, mobile operators, wholesale operators, and private equity groups) to develop value growth strategies, improve their offers and go‑to‑market performance, and maximize organizational effectiveness. Our clients are some of the world's most successful companies: wireless and wireline equipment and communications service providers, enterprise IT, consumer electronics, and semiconductor companies; and broadcasters, publishers, platform operators, online and entertainment companies. We work collaboratively with our clients' leaders, employees, stakeholders, and customers to jointly define, design, and achieve lasting results. Quotient With Quotient - AI by Oliver Wyman, we combine the firm's proficiency in AI implementation, deployment, and strategic advisory with our deep industry expertise. We take pride in being impact‑makers, assisting our clients in moving beyond the hype about the potential of AI to deliver real value and achieve meaningful outcomes. At the same time, we're constantly looking ahead, striving to keep ourselves and the clients we serve at the forefront of technology. We're prepared to embark on this exciting journey as we empower your organization to thrive in the ever‑evolving AI landscape. Role Engagement Managers are critical leaders within our consulting team, working side‑by‑side with our clients. The position offers excellent career and growth opportunities for talented, highly motivated professionals with relevant prior experience. Initial responsibilities typically include: Providing day‑to‑day leadership of client projects and aspects of the client relationship and commercial process within those relationships, teaming with Partners and sharing responsibility for the success of a specific engagement(s) Leading and managing complex programs to ensure on‑time delivery that meets agreed upon goals, leveraging Oliver Wyman best practice, their own expertise and the firm's technical competence Guiding and influencing clients in an informed way across all situations including execution of the commercial process, becoming trusted advisors. Engaging fully in building business by identifying new and expanded opportunities Creating exciting and additive intellectual capital through thought leadership, and being knowledgeable on a broad range of adjacent topics. Developing others and building a followership as part of their asset building for the firm Leading firm building activities, seen as a role model for firm values with a strong personal brand within and outside of the firm and are well regarded by Partners, peers, and clients Overseeing and guiding the consulting team as they develop hypotheses, review client information, and conduct client interviews, derive insights, and produce deliverables Supporting Partners in project execution through excellent project management, including work planning, workflow management, and coaching / developing more junior team members Desired Skills and Experience 4‑7 years of relevant experience in strategy consulting with a top‑tier strategy consulting firm (or other similar organization) Track record of leading and managing teams, and delivering results in fast‑paced, demanding environments Strong background in strategic problem solving with demonstrable analytical skills Outstanding written and verbal communication skills Quantitative, technical toolkit including proficiency in SQL and Python Machine learning, data science, AI/gen AI capabilities preferred Undergraduate or advanced degree from a top academic program Client management experience A passion for the creative process and a love for expansive and creative thinking An analytical and rigorous approach to uncovering insights Excellent verbal/written communication, facilitation and presentation skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Impeccable judgment with the ability to make timely and sound decisions A balance of humility and confidence, always seeking truth from a place of inquiry Highly motivated and committed to excellence Willingness to travel 50% of the time, including internationally Why work at Oliver Wyman? Working as part of our global, entrepreneurial company, you'll do meaningful work from day one. We're looking for individuals who challenge the norm, and constantly strive to build something new for the firm and the world around us. At Oliver Wyman, there's no “one size fits all” - we hire exceptional people and help them thrive through a built‑in support network, flexible career paths, and no artificial barriers to advancement. We have a collaborative, supportive and impactful team environment - we want you to bring your authentic self and enjoy working alongside diverse and down‑to‑earth colleagues who do serious work, but don't take themselves too seriously. Our Values & Culture We're serious about making OW a rewarding, progressive, enjoyable and balanced place to work. Self‑starters and free thinkers who work well in a team Common aspiration, collective endeavor, shared success Straightforward, open, respectful interaction Opportunity without artificial barriers Balanced lives We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project‑based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other's time and are sensitive to how it is used. We are an output‑not‑input‑based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues. How to Apply If you like what you've read, we'd love to hear from you. If you'd like to learn more about the firm during your application process, please visit **************************** Oliver Wyman is an equal opportunity employer. Our commitment to diversity is genuine, deep and growing. We're not perfect yet, but we're working hard right now to make our teams balanced, representative and diverse. Unrestricted U.S. work authorization is required for U.S. office locations. Oliver Wyman does not offer sponsorship for this position. Please note that CPT and OPT are restricted forms of work authorization. About Oliver Wyman Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan (NYSE: MMC). For more information, visit ******************** Follow Oliver Wyman on Twitter @OliverWyman. Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. Compensation & Benefits The applicable base salary pay for this role is $225k-$240k. In addition to the base salary, this position may be eligible for performance‑based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs as well as employee assistance programs. Diversity & Inclusion Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. Hybrid Work Policy Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-Ljbffr

Associate Engagement Manager break down complex problems into discrete tasks, identifying the key aspects of a problem and directing the focus of junior consultants to those elements. You will effectively plan and execute analysis as well as identify the core issues in complex analyses in order to be able to craft suitable recommendations. You'll work side by side with clients and your project team members to move projects forward and manage small teams to get the work done. Clients and colleagues look to Associates for unique insight into the subject area which they have chosen. Summary of Responsibilities Summary of Responsibilities Oversee the overall project, with ultimate responsibility for success or failure of the Mentor and manage teams of younger consultants to deliver project on time, on budget as well as QA work done by the team. Ensure that client communications are ready to facilitate decision making, communicate status, mitigate risk, or resolve issues Responsible for ensuring deadlines are met and workstreams are completed, specifically, taking over for a team member if they are unable to finish the task Assist EM in the creation of project related deliverables such as project plans, implementation plans, communication plans, and financial models Work closely with an EM to reduce project risk Work closely with members of Axiom as well as our clients to quickly establish highly functioning joint project teams Complete primary and secondary research to drive to critical insights Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client Fully independent or have a leadership role on larger or more strategic projects Understand and gain alignment on client expectations and write and manage scopes that deliver on these expectations. Able to run a DAS disease overview project with a team of two analysts Have difficult conversations with teammates and are responsible for relaying both positive and negative feedback Ability to pivot at a moment's notice to take a leadership role in a new project or to present to clients when an EM is unable to be present. Able to Identify team strengths and issues; drive and develop better behavior to create more effective consultants KOL & Team Relationship Work directly with clients to implement processes and technology that support business value and process efficiency across business and technical functions Facilitate client workshops focused on future state of the Healthcare Industry, design future state business process and requirements Support detailed requirements gathering Axiom Investment Assist EM with understanding of business needs and requirements and help turn those goals into concrete projects and detailed proposals Contribute ideas and expertise for go-to-market strategy; help EM to execute business development campaigns Participate in the business development process by appropriately writing SOWs, proposals, and pricing projects Participate in the practice development process in the development of tools, methodologies and techniques used by Axiom on client assignments. Desired Qualifications PHD in Life Science or equivalent Prior consulting project leadership experience preferred 5 + years of hands-on experience as a project manager leading business and technology strategy projects or equivalent Knowledge and experience with complex business systems integration and technology transformation, custom design and development, database design, and data management Experience with healthcare-specific systems a plus Experience working in a fast-paced, collaborative, and team-based project environment Ability to lead and mentor other team members or developers while leading projects Excellent leadership, organizational, verbal, and written communication skills to communicate technical concepts to non-technical businesspeople Compensation and Benefits Salary: Competitive compensation package isoffered depending on the individual's education, experience and expertise Benefits: Wide range of benefits including health insurance and hybrid-work model are offered to ensure the wellbeing of our team members Development: Robust mentorship program is designed to ensure new and tenured hires have opportunities to improve their consulting and professional skillset #J-18808-Ljbffr