Customer success manager jobs in Detroit, MI - 686 jobs

Serve as Export Control Subject Matter Expert (SME), providing authoritative guidance on U.S. export regulations (EAR, ITAR) and supporting global manufacturing Fortune 500 company's global compliance strategy. Develop and maintain global export control standards, monitor legal/regulatory changes, and assess their impact on business operations worldwide. Conduct audits, health checks, and risk analysis while advising business units, central departments, and authorities on compliance requirements. Require 8+ years of export control experience, a law or associate degree, strong analytical and communication skills, and proven ability to influence and collaborate across all organizational levels. Opportunity to shape global export control processes in a dynamic, international environment with exposure to cross-border regulations and strategic decision-making.

DescriptionGenesis Community Engagement Manager Compensation: $120,000.00-$149,000.00 Benefits Offered: Vision, Medical, Life, Dental, 401K (Range applies to US candidates only) + Benefits/Variable Comp/Equity. Range may vary based on experience. Employment Type: Full-Time Summary The Genesis Community Engagement Manager is a subject matter expert for Genesis, responsible for driving adoption and use of the Genesis framework for solution creation. This role fosters collaboration across internal OneStream organizations and acts as an external liaison for customers and partners, supporting Genesis-centric development and ensuring alignment with OneStream standards. Primary Duties and Responsibilities Engage with partners and internal stakeholders (PreSales, Consultants, Product and Engineering personnel) to evangelize a Genesis-first development strategy. Maintain engagement with individuals outside Product & Engineering regarding Genesis block development priorities and standards. Aid in scaling Genesis block development efforts to support organizational growth by prioritizing Genesis content within Product and Engineering. Support communication efforts to educate the OneStream ecosystem on block development, governance, and process. Collaborate on compiling Genesis block development standards with Product, Engineering, and Solution Network leadership. Support delivery of toolkits (Solution Packaging Kit, Productization Playbook, etc.) to enable partners to develop with Genesis, including use cases and custom page integrations. Communicate Genesis roadmap to internal and external communities, including development partners. Collaborate with cross-functional stakeholders to build, update, and deliver toolkits, ensuring alignment with leadership priorities. Contribute to commercialization efforts by supporting Genesis-related release activities and collaborating with key team members. Support Genesis partner enablement, coordinate feedback, and provide inputs to the roadmap. Required Education and Experience Bachelor's degree in Business, Computer Science, Education, or related field; or equivalent practical experience. 5+ years of professional experience in enterprise software or SaaS environments. 2+ years in enablement, technical training, or solution/product evangelism roles. Proven experience working with cross-functional teams and contributing to product vision or standards. Experience facilitating technical workshops, demos, or product education sessions for mixed audiences. Understanding of platform architecture, reusable components, and modular design (low-code/no-code experience is a plus). Exceptional communication and storytelling abilities; comfortable translating technical concepts for non-technical audiences. Familiarity with OneStream platform or similar EPM/CPM solutions. Experience influencing without authority and driving adoption through engagement. Preferred Education and Experience Experience working with partner ecosystems or developer communities in an enterprise SaaS environment. Experience with commercialization of platform or marketplace offerings. Prior success scaling technical enablement or evangelism programs. Knowledge, Skills, and Abilities Ability to anticipate needs, see the big picture, and align cross-functional efforts. Strong interpersonal skills; able to influence and engage at all levels. Skilled at convening diverse groups, leading discussions, and driving consensus. Understands platform architecture and the software development lifecycle. Experience managing ongoing initiatives with multiple stakeholders. Excellent storytelling and presentation skills to inform, inspire, and align. Thrive in a fast-paced, evolving environment with changing priorities. Supervisory Responsibilities This role has no direct supervisory responsibilities. Travel Limited travel required. Physical/Visual/Mental Demands Regularly required to hear and speak effectively, reach with hands and arms, and make repetitive movements such as typing or writing. Mostly sedentary, involving sitting and/or standing; may occasionally lift/move up to 10-25 pounds. Must be able to understand, remember, and apply oral/written instructions, apply common sense, and organize/prioritize responsibilities. Reasonable accommodation may be made for individuals with disabilities. Work Authorization/Security Clearance Must be legally authorized to work in the country of the job position as a precondition of employment. Other Duties Employees must adhere to OneStream's Corporate, Departmental & Information Security policies, including Acceptable Use and Privacy policies, and complete required annual training in a timely manner. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice. Equal Opportunity Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #LI-Remote #LI-KA1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The application window is expected to close on: December 1, 2025. NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This role can be performed from any location in Western Michigan. Your impact The vision of the Public Sector organization is to help Governments protect, serve, and educate citizens at the National, State, and Local level. Our organization serves the State/Local Government and Education. You will work with an incredible team of Public Sector Account Managers and partner with a versatile group of Systems Engineers, who share the same passion. You'll play a pivotal role in the sales process and position a large portfolio of technology products and services. You'll help advance Public Sector Sales and make our customers lives better and easier by effectively selling across all levels and you will deliver large strategic wins using a go to market sales model driving business relevant/customer value selling and exceeding goals. You will drive sales achievement focusing on account and resource planning and allocation to drive sales attainment numbers. You will accurately forecast your monthly, quarterly and annual revenue streams, driving growth. Financial Competence & Performance - Analyzing your customers' financials to understand their needs. Assessing consumption models needs per customer. Driving business planning and goal attainment. Minimum qualifications 5+ years of proven account management experience including forecasting, quota over-achievement, and short-to-long-term opportunity management. Experience selling complex technical solutions, negotiating win/win outcomes, and collaborating with Product Engineering to develop integrated solutions. Preferred qualifications Bachelors Degree or Equivalent Experience Experience with SLED customer is preferred. Experience in building executive relationships with multiple-named accounts while providing insight and strategy around how Services-Led customers go-to-market, mapping our solutions to our client's customers. Self-starter with proven ability to build executive relationships, articulate Cisco's strategies, create demand, and close deals. Experience in selling data center, networking, unified collaboration, and software, with the ability to engage IT and non-IT business units. Demonstrated success in developing and executing annual account plans and leading cross-functional teams. Excellent presentation, forecasting, and pipeline development skills. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $220,000.00 to $277,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $245,000.00 - $355,100.00 Non-Metro New York state & Washington state: $230,000.00 - $333,300.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Customer Success Manager "Customer Success" is the lifeblood of our business. We make software applications that are intended to make the lives of our sales and customer-facing teams easier and more productive. We are only successful if our customers are successful. We are looking for people that want to help our customers apply our technology to their business processes and do so in a collaborative, helpful, and enjoyable way. The Customer Success Manager (CSM) is a primary point of contact for our customers. They onboard our customers, check in throughout the year, work to increase user adoption, and aim for high levels of customer satisfaction in order to have them be a customer-for-life. This position requires excellent customer service skills and technical aptitude in troubleshooting software applications. We are looking to add a self-starter who loves helping teams solve challenges and is not afraid to go the extra mile to improve their skill set. An interest in enterprise software-as-a-service (SaaS) solutions (namely Salesforce), an obsession with providing the ultimate customer experience and the desire to be part of a fast-paced environment will make you an excellent addition to the Ascent Cloud family. Responsibilities Onboard new customers (and sometimes prospects) by configuring their system and providing them with an understanding of how to administer the solutions they purchased. Act as a primary point of contact for signed customers as their dedicated CSM. Manage your customer portfolio year-round, providing guidance, working to improve adoption and managing the renewal process. Act as a liaison between the customer and our sales organization as it pertains to licensing, working closely with that customer's Account Executive. The right individual will define new responsibilities and grow within the organization. Handle support requests from prospective and current customers. Assist prospects and customers with installation and configuration. Support other customer-facing teams (customer success, account management, sales) with technical backup as needed. Facilitate support calls and screen-shares with clients. Act as liaison between the development team and our customers. Occasionally participate in trade shows (e.g. Dreamforce, local Salesforce events) as a company representative and attend on-site customer visits. Qualifications 2-4 years relevant work experience. Salesforce experience is a MUST. Customer Success or Account Management experience preferred. Collaborative and positive team player. Technical know-how and attention to detail are mandatory. Excellent phone and teleconferencing (e.g. Zoom) presence. Creative problem solver and robust critical thinking prowess. Ability to develop relationships with our customers. Strong sense of curiosity and willingness to learn new technical skills. Exceptional verbal and written communication skills. Excellent organizational and follow-through skills are mandatory. Excitement and interest in the Force.com platform and the AppExchange.

Job Title: Customer Success Pro Solutions Manager Department: Compliance Reports To: Director of Compliance Employment Type: Full-time As a Customer Success Pro Solutions Manager, you will lead a team of Pharmacy Pro professionals to ensure exceptional client experiences, drive product adoption and maximize customer value across a large portfolio of small-to-mid-sized pharmacy customers. OneScan Pharmacy Pro is our SAAS solution for pharmacy dispensers with smaller footprints. You will be the primary point of contact for our larger Pro clients, building strong relationships, developing strategies that enhance customer satisfaction, retention and growth while aligning with organizations goals. For our smaller Pro clients, you will ensure your team is providing exceptional customer service, troubleshooting problems, and escalating issues when necessary to ensure customer satisfaction. This role is operationally focused and scale-driven, and requires strong communication and problem-solving skills, as well as a dedication and solution focused mindset to helping our Pharmacy Pro customers succeed with our software solutions. Key Responsibilities: Recruit, train, mentor, and manage a high-performing Customer Success Pro Solutions team operating in a high-volume, at-scale environment. Create standardized playbooks and workflows for team to utilize as Set clear goals, KPIs, and performance standards for the team. Foster a culture of collaboration, accountability, and continuous improvement. Design and implement scalable processes for onboarding, adoption, and retention. Provide escalation support to Pharmacy Pro customers via phone, email, and chat, ensuring timely resolution of issues and a high level of customer satisfaction. Escalate complex or unresolved issues to our Solution Engineers, R&D or other relevant departments, as necessary Troubleshoot and diagnose software, scanners, and network issues related to our SaaS solutions, identifying root causes and implementing effective solutions. Document customer interactions, incidents, and resolutions in our ticketing system,maintaining detailed and accurate records. Collaborate with cross functional teams to share pharmacy customer feedback and insights, contributing to the continuous improvement of our products and services. Drive additional value by identifying additional opportunities for Pharmacy Pro Customer sales. Build strong relationships with key accounts and executive stakeholders. Act as a trusted advisor to customers, ensuring they achieve desired outcomes. Identify and build pharmacy training materials for Pharmacy Pro Customers. Qualifications: 5+ years of experience in customer success or account management with a strong capability in software/ technology operations 2+ years of experience leading teams responsible for high-volume customer portfolios or scaled service models. Strong problem solving and analytical skills, with the ability to troubleshoot and resolve technical issues effectively. 2+years of leadership experience managing teams Hands-on experience with automation, AI tools, or workflow optimization in Customer Success, Support, or Operations (e.g., ticket routing, knowledge management, proactive outreach, analytics). Working knowledge of operating systems, networking, and basic software troubleshooting techniques. Familiarity with SaaS solutions, cloud-based technologies, and common IT tools. Preferred Qualifications: Experience in the supply chain, logistics, or compliance industry. Proficiency in multiple languages. Excellent communication and interpersonal skills, with a customer-centric approach and the ability to empathize with users. Physical Requirements: Prolonged sitting for extended periods of time. Frequently use of hands and fingers for typing, mouse operation, and other computer-related tasks. About Us: Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical and healthcare industries. A Certified Women-Owned and Minority-Owned Business, recognized by Inc. Magazine as Best in Business in SaaS and a Top 5000 growth company, LSPedia is committed to securing the pharmaceutical supply chain and improving patient safety and operational efficiency every step of the way, from manufacture to the point of dispensing. Our cutting edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.

At NCC, we're driven by a mission to simplify, secure, and elevate the automotive credit experience. Complete Credit, a credit-driven retailing platform, empowers dealerships to accelerate their processes, stay compliant, mitigate fraud, drive profitability, and deliver a seamless buying experience for every customer. We partner closely with our dealers - not just as a vendor, but as a trusted extension of their team. Overview We're looking for a Client Success Manager (CSM) to join our growing team. In this role, you'll guide dealerships through the onboarding, training, and adoption of the NCC Complete Credit suite. You'll act as the main point of contact for new customers - ensuring they not only launch successfully but continue to see measurable value from our solutions. This position combines technology, training, and relationship management. You'll spend time both on-site at dealerships across the U.S. and virtually from your home office, helping each store master the platform and integrate it seamlessly into daily operations. What You'll Do Lead onboarding and training sessions for dealership teams on NCC's Complete Credit platform Serve as a trusted partner, driving best practices and measurable adoption across accounts Partner with dealership management to customize workflows and optimize credit processes Conduct ongoing health checks, usage reviews, and follow-up visits to ensure success Monitor key metrics around product utilization, satisfaction, and SLA adherence Identify opportunities to streamline processes, enhance user experience, and improve results Maintain detailed documentation, including health check plans, issue logs, and status reports Collaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are met Represent the voice of the customer internally to influence the roadmap and product improvement What You'll Bring 3+ years of experience in training, implementation, or client success, in automotive technology REQUIRED Previous experience working at an auto dealership is preferred. Excellent communication and presentation skills, both in person and virtual Proven ability to manage multiple projects, deadlines, and client relationships simultaneously Hands-on experience with web-based software and mobile applications Strong analytical, problem-solving, and decision-making skills Familiarity with automotive retail operations - dealership experience strongly preferred Willingness to travel up to 60% for onsite dealer launches and trainings A proactive, customer-first mindset - you're passionate about helping clients win Why NCC Work with an innovative team at the forefront of automotive credit technology Partner with industry-leading dealerships nationwide Competitive compensation ($115K OTE) Travel Perks A culture built on collaboration, accountability, and growth We are an equal employment opportunity employer and a drug-free workplace. Texting Privacy Policy and Information: You may receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting "Stop".

The Sr. Customer Service Manager is responsible for leading the inside customer experience within the business unit. Service as the subject matter expert in methods and strategies to sell products while providing high level customer service to present and potential customers. This role will help to ensure business targets are met through excellent telephone sales and customer service throughout their team and through development and management of key metrics. This individual will also develop their sales team on initiation of prospective calls and the establishment of an ongoing rapport with existing customers. Integrity, vision, professionalism and passion are key components of this position. Responsibilities Set the strategic direction for the BU customer service operations. Develop, improve and implement customer service strategies, policies, procedures and service standards to improve quality of service, productivity and profitability. Develop and track Team and Individual KPIs making necessary improvements. Lead connection with Outside Sales Team on customer RGAs and SIOP Track lost opportunities and develop corrective actions for strategic improvement Analyze and improve collection of various reports and statistical data to measure customer service performance. Train, monitor and partner with factory leaders to ensure they meet and maintain customer commitments Train and empower the customer service team in methods to cross-sell and up-sell. Handle complex and escalated customer service issues. Analyze inbound, unsolicited prospect calls and convert them into sales. Emphasize product/service features & benefits, quote prices, prepare sales order forms and/or reports. Appropriately communicate brand identity and corporate position. Establish and maintain Freight Policies Program alignment with Buying Groups that buy both PV and Industrial parts Serve as Customer Service Point of Contact for Industrial BU. Perform other duties as assigned. Minimum Qualifications Bachelor's degree in business, Logistics, or a related field preferred, or equivalent significant experience. Minimum of 10 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role. Proven experience as a Customer Service Manager in a manufacturing background. Strong expertise in call control, account development, and time management. Strategic thinker with demonstrated leadership capabilities. Excellent knowledge of management methods, techniques, and best practices. Strong understanding of sales principles, methods, and strategies. Advanced problem identification and objection resolution skills. Up-to-date awareness of industry trends and customer service applications. Ability to build and maintain lasting customer relationships. Exceptional verbal communication, presentation, and listening skills. Strong written communication and documentation abilities. Highly self-motivated, energetic, and enthusiastic.

The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client's employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client's business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual meeting planning by completing pertinent portions of the report and conducting research. Retain and develop accounts by: Preparing and writing proposals, and providing quote comparisons. Performing program benchmarking/demographic analysis, analysis of claims utilization data, financial underwriting review, and cost projection reporting. Providing additional resources for the client as needed. Market renewal and new lines of coverage including: Creating coverage specifications. Analyzing quotes received from carriers. Negotiating with carriers. Creating and presenting the coverage analysis. Review policy coverage and identify cross-selling and additional revenue opportunities. Develop a thorough understanding of client business, their policies, practices and industries. Understand and guide clients through the initial objective setting process. Analyze data to draw conclusions and recommend findings to client. Respond to client needs and questions, making sound recommendations on a day-to-day basis. Produce high quality work and remain informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences. Ensure legislative, regulatory and technical developments are appropriately communicated to clients. Service clients in accordance with PAR E&O professional service standards by complying with all E&O Plus, legal and regulatory requirements. Achieve a minimum rating of 90% from E&O Plus audits on all accounts. Functional understanding of EPIC and update accordingly. Ensures adequate time for peer review of all client work including calculations, reports and presentations for accuracy prior to client delivery. People Management and Relationship Skills Even though this position does not manage people, the Client Manager must be able to perform the following: Delegate appropriately and provide development opportunities for co-workers. Display professional, social and teamwork skills Work well within a team and possess a positive attitude Manage and meet expectations of co-workers and clients. Possess good oral and written communication skills both internally and externally. Productivity Participate in internal and external networking activities. Manage projects to meet deliverable deadlines and meet expectations. Remain up-to-date and current on all tasks. Possess awareness of firm's service capabilities to generate ideas and solutions for clients and cross selling opportunities. Minimum Education/Abilities/Skills Bachelor's Degree in Business, Risk Management, Analytics or other related field is preferred; high school diploma or GED, in concert with industry experience, in lieu of an associate's or bachelor's degree is necessary. 3 - 5 years' employee benefits experience handling medium accounts at a high level of responsibility. Exhibits executive presence, and has strong rapport-building/interpersonal skills for positive interaction with customers and co-workers. Exercises sound judgment and exhibits a strong critical thought process to make good decisions, despite time constraints. Able to work collaboratively with internal and external stakeholders, be a team player and exhibit a positive attitude. Possesses strong oral and written communication skills; communicates effectively with clients and insurance companies. Possesses excellent organizational skills and strong financial analysis acumen. Excellent working knowledge of EPIC agency management system and of underwriting requirements of carriers as well as policy provisions and policy changes. Exhibits solid time management skills; able to work under pressure and meet deadlines and deliverables, and is highly responsive to internal and external stakeholders' needs and requests. Demonstrates agility and is able to multi-task, as well as pivot to changing priorities, as circumstances warrant. Contribute to team efficiency by sharing knowledge and best practices. Proficient with Microsoft Office Products, including Excel and PowerPoint, are required. This position requires a high energy level and the ability to handle stress-related situations on a daily basis. Other Qualifications Certificates, Licenses, Registrations Required to Perform the Essential Job Functions Possess appropriate, jurisdictional licenses - Life and Health

Caregility (caregility.com) is a telehealth solution provider connecting care everywhere. Designated as the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud brings bedside care, virtual encounters, and AI capabilities together at the point of care. Doctors, nurses, and patients around the world rely on our intelligent telehealth edge devices and virtual nursing, observation, and engagement applications to enhance clinical insights, patient safety, and efficiency. Trusted by over 75 health systems, deployed in more than 1,000 hospitals, and supporting over 30,000 connected devices, Caregility is helping to transform healthcare delivery across inpatient and outpatient settings. Caregility is seeking a Strategic Account Manager in the Mid-West States. This is a Full-Time Exempt Role. The position will be remote, however travel will be required to potential clients, existing clients, trade shows, and to our headquarters in New Jersey, and other as required. Our ideal candidate would reside in one of the Mid-West States. The Strategic Account Manager will achieve maximum sales profitability, growth and account penetration within assigned accounts. The position is responsible and accountable for overall sales processes from initial contact and understanding client needs to the closure of the product/service delivery. The Strategic Account Manager promotes/sells/secures orders from existing and prospective customers through a relationship and solution based approach. The Strategic Account Manager must present existing products and services to current and prospective clients and is accountable for ensuring client requirements are understood and communicated to service teams within Caregility efficiently and effectively. Roles & Responsibilities * Generate revenue in assigned accounts in accordance with established quota. * Develop new sales leads and opportunities through various prospecting techniques. * Manage existing sales leads and opportunities within the assigned territory. * Develop responses for RFPs, RFI's, RFQ's, etc. * Generate demand for company service and solution offerings. * Manage the CRM to ensure information on all accounts and/or prospects is accurate and up to date. * Develop supportive relationships with partners to assist with sales opportunities. * Develop supportive relationships with other internal company organizations to ensure the facilitation and successful implementation of completed sales internally. * Responsible for knowledge of and adherence to all internal company policies and procedures. * Responsible for development of Master Service Agreements, Non-Disclosure and other agreements for company Services with Customer's Contract Offices. * Play a key role in the negotiations between company contracting office and the customers contracting offices. * Other duties as assigned. Skills & Abilities * Has proven contacts and relationships in the assigned healthcare region. * Proven prospecting and marketing skills to generate new business. * Familiar with hospital/health system contracting and compliance. * Ability to work independently. * Must also be able to participate and work well in a team environment. * Self-motivated person with the ability to close opportunities. * Ability to work on own initiative, driving new opportunities creation through self-managed programs. * Ability to sell complex technical solutions. * Must be highly organized. * Excellent written and oral communications skills. * Be able to cope with multiple projects under stringent deadlines. * Ability to effectively work with others. * Strong problem-solving skills. * Strong negotiating skills. * Ability to provide a high level of customer satisfaction. * Present a professional appearance at all times. Education & Qualifications * 5+ years of sales experience preferably in telehealth, virtual care, or clinical solutions. * 5+ years of experience in closing business. * Previous knowledge of selling into healthcare systems and hospitals. * Proven experience developing a sales territory and exceeding quota. * Proven experience in demand generation. * Understanding of the audio, video and web communications and collaboration environment. * Proficient in Microsoft Suite (Excel, Word, PowerPoint). Additional Requirements * Ability to lift 25 lbs. * Frequent sitting, standing, walking. * Domestic travel requiring multi-night stays within and at times outside the local work area. * Ability to travel. * Passport desirable. * Must be willing to complete background check and drug screen as required by current or future contracts. If you share our passion to make healthcare more connected, more efficient, and more personal, join us and you'll be rewarded with an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, marital status, gender, national origin, caste, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job Description We are looking for a "Government Services Manager" otherwise known as a "Government Relations Manager" for our Principal Residence Exemption qualification audit program. The Michigan Principal Residence exemption is a property tax-related benefit for Michigan homeowners on their single primary residence. Annually, they use algorithms and software systems, Examiners review approximately 1.5 million exemptions for the Michigan Department of Treasury. Examiners are a critical component of this process. We are seeking individuals with strong deductive and logical reasoning skills, in conjunction with project management skills and the ability to manage large data sets. Critical thinking is necessary in this role, along with advanced technology skills. Teamwork is at the core of what we do; therefore, candidates must also have excellent communication skills and the ability to manage their teams to success. Communication skills include written and verbal forms, but also the ability to help others understand complex topics efficiently. Duties/Responsibilities: -Direct report to Director of Government Services. -Responsible for reviewing the work of call center staff. -Prepare work assignments for staff, including coordinating timelines of completion and tracking projects' due dates. -Assist in training new employees. -Assist with other duties requested by the Director. Requirements for Senior Manager Examiner: ● Candidates must possess, at minimum, a Michigan Certified Assessing Officer - MCAO (Level 2 or 3) assessment certification current in their annual re-certification. ● Candidate must possess at least 3-5 years of assessing experience. ● Candidate must possess at least 3-5 years of managerial experience. ● Above average experience using Google Workspace and Microsoft Office. ● Strong internet search skills. ● High-performing verbal and written communication skills. ● Aptitude towards organizational skills and a strong attention to detail. ● Critical thinking skills and good logical reasoning. ● Candidates must be able to pass a thorough background check. Pay and Benefits: Offers competitive salaries, a comprehensive benefits package, continuous training, and an environment that fosters work-life balance. Some highlights include: ● Medical benefits are up to 100% employer-paid. ● 401k program with a generous employer match. ● Profit sharing program. ● Generous PTO Package

Your Passion. Your Purpose. If you're here, you're looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm's success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership. No matter where you want to go in your career, Rehmann can help you get there. Whether you're in the early stages of your professional journey or you're further down your path, we're focused on helping you achieve your goals - whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose. To learn more about Rehmann, visit: ******************************** Job Description: How You Will Make an Impact at Rehmann: Developing and implementing innovative solutions for our clients' financial and business needs Bringing proactive, fresh ideas to assist our clients in meeting their goals and aspirations Preparing, supervising and reviewing detailed accounting functions and work papers Building relationships internally to foster a culture of teamwork and collaboration Identifying opportunities to introduce other Rehmann specialists to existing clients Contributing to the success of our clients' organizations Providing direction and new challenges to associates on your team Mentoring associates as they navigate their career paths Developing deep and meaningful relationships in the business community Your Desired Skills, Values & Experiences: 5+ years of accounting and consulting experience Proven technical acumen for accounting and consulting engagements that position clients for success CPA or other related certifications preferred Experience in manufacturing and/or distribution industry preferred Expertise in job costing, variance analysis, inventory management, sales & use tax and logistics accounting a plus Track record of developing profitable, sustainable client relationships Knowledge of business operations and interest in working with clients to sustain growth and enhance profitability Familiarity with accounting technology solutions Outstanding client service and communication skills Highly motivated and results oriented Desire to develop unique business solutions in a team-based environment Passion for coaching others to higher levels of performance Commitment to continuous learning and development Out-of-the box thinking and an entrepreneurial spirit A new perspective and new ideas allowing us to continuously improve Unwavering integrity in all situations We Put People First in all that we do. Our associates are our greatest assets and we provide programs and benefits that encourage growth and development and align with their needs and goals. This includes benefits focused on physical and mental health, paid time off for volunteering and diversity-related activities, flexible work arrangements, and more. When you join Rehmann, you become part of a firm dedicated to helping Empower Your Purpose, whatever it may be. Rehmann is an Equal Opportunity Employer.

As the Client Manger, you will oversee the complete sales process, beginning with the initial client engagement all the way to closing the deal. You will also ensure seamless contract management through the completion of the entire project. Your technical insights will provide successful, industry-specific solutions for the clients' needs. Additionally, supporting existing customer relationships and cultivating new ones are equally important components of this role. This position offers a base salary with a competitive commission structure and generous benefits package. Essential Duties & Responsibilities Managing client relationships. Maintain customer relationships through regular contact, follow up reporting, and ensuring 100% customer satisfaction. Actively participate in, and frequently lead, meetings to learn client needs, challenges, and concerns. Design strategies that will support the clients' initiatives. Make recommendations based on client feedback / interest level. Use experience and critical thinking to anticipate clients' needs. Maintain customer database for assigned accounts and any new accounts. Establishing client relationships. Utilize various strategies (phone, email, social media, & industry conferences) in order to identify and qualify new sales opportunities. Develop win strategies for all opportunities. Actively participate in initial meetings with potential clients. Project Management Obtain and develop quotation specifications and detailed project scope. Ensure the scope is clearly defined and understood so the best value quote/solution is provided. Responsible for ensuring project is on time and deadlines are being met. Initiate and support Estimating throughout the quotation process by functioning as the liaison between the company and the customer. Provide sales info on profitability, costs, and probability of winning quotes. Collaborate with Project Management team in development of budgetary and baseline schedules for projects to ensure customer expectations can be met. Maintain and monitor booking forecast, set priorities, and follow up on all rough order of magnitude, budgetary, and firm fixed price quotes for assigned accounts. Administer the contract review process including scope, terms and conditions, pricing, and the competitive environment for each opportunity. Support customer projects, including change orders, from PO to final acceptance on the customer's floor. Actively participate and lead concept reviews and provide technical support. Skills & Qualifications Associate or bachelor's degree in marketing, business, or engineering discipline. 3+ years sales experience and a proven sales record. Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Teams. Sandler Sales Training (preferred, but not required). Hands-on experience with CRM platforms. A customer-oriented mindset. Ability to work well with others. Strong project management skills. Excellent communication, presentation, and negotiation skills. Interpersonal skills. Ability to build relationships with clients. Creativity and innovation skills. An organized approach to work. Attention to details. Patience. Problem-solving aptitude. Strong work ethic.

Our Company PharMerica As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position requires entails 75% travel in and around Warren, MI. Ideal location to reside is a commutable distance to that location The ideal candidate has experience in client retention in a long-term care pharmacy setting. We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimumof 8 days Responsibilities Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations Accountable for all aspects of client relationships; primary go-to person for your client base Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's) Leads client contract renewal process in collaboration with other key PharMerica stakeholders Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications. Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved Represents PharMerica at corporate/networking/client events and conferences Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards Qualifications Bachelor's degree or equivalent experience Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting Ability to communicate to all levels of management Excellent time-management and basic computer skills Advanced Microsoft Office proficiency Outstanding problem-solving skills Experience in root cause analysis Ability to collaborate cross-functionally Experience working within a collaborative team Experience in a project management and client-facing customer service role Strong background with the ability to manage multiple priorities and deadlines at once About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit ******************* Follow us on Facebook, Twitter, and LinkedIn. Salary Range USD $70,000.00 - $75,000.00 / Year

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client's employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client's business, and a minimum of 95% retention and client satisfaction rating. Essential Functions Quality, Client Service & Expertise Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. With oversight, guidance and input from the CE/Producer: Participate in annual meeting planning by completing pertinent portions of the report and conducting research. Retain and develop accounts by: Preparing and writing proposals, and providing quote comparisons. Performing program benchmarking/demographic analysis, analysis of claims utilization data, financial underwriting review, and cost projection reporting. Providing additional resources for the client as needed. Market renewal and new lines of coverage including: Creating coverage specifications. Analyzing quotes received from carriers. Negotiating with carriers. Creating and presenting the coverage analysis. Review policy coverage and identify cross-selling and additional revenue opportunities. Develop a thorough understanding of client business, their policies, practices and industries. Understand and guide clients through the initial objective setting process. Analyze data to draw conclusions and recommend findings to client. Respond to client needs and questions, making sound recommendations on a day-to-day basis. Produce high quality work and remain informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences. Ensure legislative, regulatory and technical developments are appropriately communicated to clients. Service clients in accordance with PAR E&O professional service standards by complying with all E&O Plus, legal and regulatory requirements. Achieve a minimum rating of 90% from E&O Plus audits on all accounts. Functional understanding of EPIC and update accordingly. Ensures adequate time for peer review of all client work including calculations, reports and presentations for accuracy prior to client delivery. People Management and Relationship Skills Even though this position does not manage people, the Client Manager must be able to perform the following: Delegate appropriately and provide development opportunities for co-workers. Display professional, social and teamwork skills Work well within a team and possess a positive attitude Manage and meet expectations of co-workers and clients. Possess good oral and written communication skills both internally and externally. Productivity Participate in internal and external networking activities. Manage projects to meet deliverable deadlines and meet expectations. Remain up-to-date and current on all tasks. Possess awareness of firm's service capabilities to generate ideas and solutions for clients and cross selling opportunities. Minimum Education/Abilities/Skills Bachelor's Degree in Business, Risk Management, Analytics or other related field is preferred; high school diploma or GED, in concert with industry experience, in lieu of an associate's or bachelor's degree is necessary. 3 - 5 years' employee benefits experience handling medium accounts at a high level of responsibility. Exhibits executive presence, and has strong rapport-building/interpersonal skills for positive interaction with customers and co-workers. Exercises sound judgment and exhibits a strong critical thought process to make good decisions, despite time constraints. Able to work collaboratively with internal and external stakeholders, be a team player and exhibit a positive attitude. Possesses strong oral and written communication skills; communicates effectively with clients and insurance companies. Possesses excellent organizational skills and strong financial analysis acumen. Excellent working knowledge of EPIC agency management system and of underwriting requirements of carriers as well as policy provisions and policy changes. Exhibits solid time management skills; able to work under pressure and meet deadlines and deliverables, and is highly responsive to internal and external stakeholders' needs and requests. Demonstrates agility and is able to multi-task, as well as pivot to changing priorities, as circumstances warrant. Contribute to team efficiency by sharing knowledge and best practices. Proficient with Microsoft Office Products, including Excel and PowerPoint, are required. This position requires a high energy level and the ability to handle stress-related situations on a daily basis. Other Qualifications Certificates, Licenses, Registrations Required to Perform the Essential Job Functions Possess appropriate, jurisdictional licenses - Life and Health Who is Oswald? Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients. We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity. Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations. Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees. Don't believe us? Ask your friends, colleagues, and mentors about Oswald. There's a reason Oswald has been named a Top Workplace for nine consecutive years. What you'll get... At Oswald, you will have the opportunity to build a long-term career with unlimited growth potential. Aim high, work hard and we'll help you achieve your goals. At Oswald, you will experience our caring work environment. We care about our Employee-Owners, we care about our customers, and we care about the world around us. Our caring personality comes to life in the form of volunteering in the community. We even give employees paid time off to volunteer with an organization of their choice. At Oswald, you will achieve a work-life balance. We care about your physical and emotional well-being, so work-life balance is encouraged and practiced. We understand you have a life outside of work, and we want you to live it. At Oswald, you will have access to a world-class Total Rewards package. We truly value our people, which shows in our compensation, benefits, and perks. In addition to competitive pay, we have designed a performance-based annual incentive program. All employees are eligible to earn a bonus by meeting performance objectives. Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings. Paid time off annually and a sabbatical at every 10-year service anniversary. Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution) Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations Access to specialized leadership development programming designed to take your career to the next level. And so much more! To learn more about Oswald, our culture and everything we have to offer, visit us on LinkedIn. Oswald, a Unison Risk Advisors company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic.

Optimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. Exceptional Benefits: Minimum of 3 Weeks Paid Time Off (PTO) Company Vehicle Program Flexible Work Schedule Mentorship Culture Medical, Dental, and Vision Insurance 401(k) with Employer Match Mileage Reimbursement Cutting Edge Technology What We Can Offer A competitive base salary with no cap on incentives - unlimited earning potential Orientation bonus program ensures high levels of compensation No wait to earn commissions/incentives - top performers make 6 digits in total compensation Career ladder growth opportunities - we're expanding! The ability to keep your current relationships and continue to build on them A stand-alone hospice with a care continuum (home health and physician services) In-house research and development team to help build the innovative/specialty programs that we offer our clients Data driven territories that set you up for success Strong training and orientation program - including an orientation manual Senior leadership team all have 25+ years post-acute management experience In-house recruiting team to ensure professional clinical team expertise Proactive hiring model to ensure growth capacity Key Responsibilities Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving hospice referrals and promoting Optimal Care's services. In this role you will be responsible for: Drive Sales by building relationships with healthcare providers and community partners to increase hospice referrals. Utilize your strong network within the healthcare community to generate leads and close sales. Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation. Providing education to senior living communities, health systems, and referral sources Growing service lines and receiving referrals from our healthcare community partners Distributing and ensuring all referral sources have proper forms and materials for company service lines Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts Required Qualifications Hospice or Post Acute sales experience Will also consider discharge planners working in these spaces High School Diploma or GED equivalent Valid Driver's License Reliable transportation and valid automobile insurance coverage Proven interpersonal, coordination, and leadership skills with ability to communicate effectively Practical and theoretical knowledge of hospice and palliative care Desired Qualifications Associate degree or Bachelor's degree preferred Demonstrates active involvement in professional organizations and community activities Location Home Office: 24255 W 13 Mile Rd STE 210, Bingham Farms, MI 48025 Main Service Area: Grand Blanc and surrounding Hours Office Hours: 8:00 am - 5:00 pm, Monday through Friday Pay Range$80,000-$110,000 USDBackground Screening Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Employer Optimal Care is an equal-opportunity employer.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace , attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development. Responsibilities: * Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales * Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained * Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed * Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank * Captures market intelligence and delivers feedback to leadership team * Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences Skills: * Business Development * Client Management * Customer and Client Focus * Influence * Prospecting * Active Listening * Adaptability * Negotiation * Networking * Relationship Building * Client Solutions Advisory * Emotional Intelligence * Referral Identification Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Required qualifications : * 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience * Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships * The ability to be a strong individual contributor with a team player attitude. * Ability to drive long distances with possible overnight stays Desired qualifications: * The ability to work independently or in a team environment * Established dealer relationships within the market * Undergraduate degree Shift: 1st shift (United States of America) Hours Per Week: 40

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Job Description Job Title: Customer Success Pro Solutions Manager Department: Compliance Reports To: Director of Compliance Employment Type: Full-time Job Summary: As a Customer Success Pro Solutions Manager, you will lead a team of Pharmacy Pro professionals to ensure exceptional client experiences, drive product adoption and maximize customer value across a large portfolio of small-to-mid-sized pharmacy customers. OneScan Pharmacy Pro is our SAAS solution for pharmacy dispensers with smaller footprints. You will be the primary point of contact for our larger Pro clients, building strong relationships, developing strategies that enhance customer satisfaction, retention and growth while aligning with organizations goals. For our smaller Pro clients, you will ensure your team is providing exceptional customer service, troubleshooting problems, and escalating issues when necessary to ensure customer satisfaction. This role is operationally focused and scale-driven, and requires strong communication and problem-solving skills, as well as a dedication and solution focused mindset to helping our Pharmacy Pro customers succeed with our software solutions. Key Responsibilities: Recruit, train, mentor, and manage a high-performing Customer Success Pro Solutions team operating in a high-volume, at-scale environment. Create standardized playbooks and workflows for team to utilize as Set clear goals, KPIs, and performance standards for the team. Foster a culture of collaboration, accountability, and continuous improvement. Design and implement scalable processes for onboarding, adoption, and retention. Provide escalation support to Pharmacy Pro customers via phone, email, and chat, ensuring timely resolution of issues and a high level of customer satisfaction. Escalate complex or unresolved issues to our Solution Engineers, R&D or other relevant departments, as necessary Troubleshoot and diagnose software, scanners, and network issues related to our SaaS solutions, identifying root causes and implementing effective solutions. Document customer interactions, incidents, and resolutions in our ticketing system,maintaining detailed and accurate records. Collaborate with cross functional teams to share pharmacy customer feedback and insights, contributing to the continuous improvement of our products and services. Drive additional value by identifying additional opportunities for Pharmacy Pro Customer sales. Build strong relationships with key accounts and executive stakeholders. Act as a trusted advisor to customers, ensuring they achieve desired outcomes. Identify and build pharmacy training materials for Pharmacy Pro Customers. Qualifications: 5+ years of experience in customer success or account management with a strong capability in software/ technology operations 2+ years of experience leading teams responsible for high-volume customer portfolios or scaled service models. Strong problem solving and analytical skills, with the ability to troubleshoot and resolve technical issues effectively. 2+years of leadership experience managing teams Hands-on experience with automation, AI tools, or workflow optimization in Customer Success, Support, or Operations (e.g., ticket routing, knowledge management, proactive outreach, analytics). Working knowledge of operating systems, networking, and basic software troubleshooting techniques. Familiarity with SaaS solutions, cloud-based technologies, and common IT tools. Preferred Qualifications: Experience in the supply chain, logistics, or compliance industry. Proficiency in multiple languages. Excellent communication and interpersonal skills, with a customer-centric approach and the ability to empathize with users. Physical Requirements: Prolonged sitting for extended periods of time. Frequently use of hands and fingers for typing, mouse operation, and other computer-related tasks. About Us: Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical and healthcare industries. A Certified Women-Owned and Minority-Owned Business, recognized by Inc. Magazine as Best in Business in SaaS and a Top 5000 growth company, LSPedia is committed to securing the pharmaceutical supply chain and improving patient safety and operational efficiency every step of the way, from manufacture to the point of dispensing. Our cutting edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.

Cleveland, Ohio;Grand Rapids, Michigan; Toledo, Ohio; Troy, Michigan **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************** **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth.This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. _Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations._ At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development. **Responsibilities:** - Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales - Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained - Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed - Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank - Captures market intelligence and delivers feedback to leadership team - Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences **Skills:** + Business Development + Client Management + Customer and Client Focus + Influence + Prospecting + Active Listening + Adaptability + Negotiation + Networking + Relationship Building + Client Solutions Advisory + Emotional Intelligence + Referral Identification **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent R **equired** **qualifications :** + 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience + Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships + The ability to be a strong individual contributor with a team player attitude. + Ability to drive long distances with possible overnight stays Desired **qualifications:** + The ability to work independently or in a team environment + Established dealer relationships within the market + Undergraduate degree **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.