Customer Success Manager Jobs in Durham, NC

The Associate Account Manager will work through a sales training program built for professionals interested in a Staffing sales career. The mission of the program is to enable sales professionals to recognize their full potential in the Staffing Industry and gain experience with the required skills, best practices, and tools to accelerate their career in sales. As an Account Manager at Piper Companies & ZPS you are responsible for new business development, prospect engagement, client saturation, and fulfillment as it relates to the full suite of staffing services and solutions we provide. Essential Duties: Perform full life cycle recruiting tasks such as posting positions to our career portal, sourcing resumes on job boards & Applicant Tracking System (ATS), speaking with & meeting candidates, obtaining referrals, submitting candidate profiles to customers, prepping individuals for interviews, salary negotiations, checking professional references, and overseeing all necessary onboarding paperwork before a contractor begins to work with our clients Drive customer acquisition and business development by prospecting, setting client meetings, warm/cold calling, networking, and more Sell and negotiate terms of Piper's staffing and recruiting services to both current and potential clients Represent Piper with the highest level of professionalism by acting as the “face of the company” to current and prospective clients Create and grow relationships with industry contacts Manage, allocate, and pivot real-time recruiting team resources to the highest-priority requirements Consistently maintain high levels of business development activity Qualifications & Skills: One or more years of work experience in one or more of the following (or related) fields: staffing sales/account management, business development, inside/outside sales, consulting, managed services, professional services, customer service, sales internship, or active member in a collegiate sales club/organization. Excellent process management, multi-tasking, time management, networking, problem solving and organizational skills Desire to work in a metrics-based organization with unlimited earnings potential Bachelor's degree or equivalent or related work experience Demonstrate belief in and practice of company Core Values (Passion for Success, Diversity, Focus on Service, 360° Development, Ownership) Reports To: Director of Operations Compensation & Benefits: Competitive base salary, uncapped commission, and contest bonuses Healthcare (Cigna), dental (Cigna), and vision (Cigna); 401k (with company match); Open PTO; Sick Leave as required by law; company laptop; LinkedIn Sales Navigator; and more Other potential incentives determined by leadership, including eligibility in our Long-Term Incentive Plan (LTIP) This job opens for applications on 12/20/2024. Applications for this job will be accepted for at least 30 days from the posting date.

About Us: Tews of America Corp is a leading manufacturer reseller of microwave moisture and density measurement, dedicated to delivering high-quality products and exceptional service. For 50 years TEWS has developed and manufactured measuring solutions to industrial partners including, food, animal/pet feed, chemistry, paper and packaging, biomass, and tobacco as well as other industries. We are a world-market leader and hold numerous worldwide patents. Our customers include fortune 500 companies in North America as well as other multi-nationals. TEWS of America Corp is committed to innovation and sustainability, and we are looking for an enthusiastic and committed person to join our team. Job Description: As a Senior Account Manager, you will be responsible for driving sales growth by developing and maintaining relationships with new and existing customers. You will play a crucial role in understanding customer needs and promoting our product and offering solutions. Key Responsibilities: Identify and pursue new business opportunities in the manufacturing sector by identifying key decision-makers, demonstrating TEWS' value proposition, and creating new partnerships. Build and maintain strong relationships with customers and key stakeholders. Understand customer needs and provide appropriate solutions. Prepare and present product presentations to potential clients. Collaborate with the service and administration team to ensure customer satisfaction. Prepare sales proposals mirroring Company sales and market strategy. Maintain accurate records of sales activities and customer interactions in Sales Force. Achieve or exceed sales targets and contribute to overall company growth. Required Qualifications: Bachelor's degree in Business, Engineering, or a STEM related field. Engineering, a plus. Submission of course-work at university level following initial interview. Minimum 5 plus years' experience in sales, preferably in the manufacturing industry. Proven sales results with capital equipment, or high-value tangible products. Understanding of mid-long term capital sales cycles. Strong understanding of manufacturing processes and quality control processes. Excellent verbal and written communication skills. Excellent skills include the ability to work independently and as part of a team. Proficient in Microsoft Office Suite and CRM software. Willingness to travel as needed. Completion of Predictive Index Pass background, credit, drug, and knowledge base tests as determined by HR. What We Offer: Competitive salary and commission structure. $ 70,000-$ 100,000 Opportunities for professional development and career advancement. A collaborative and innovative work environment. Benefits: 401K, QESHRA / Health Insurance, PTO. All benefits have qualification period. HR to provide details following level 2 interview steps. On-site office-based position, except when traveling to customer locations. How to Apply: Submit resume to: ************************ Please include: 1) Cover letter addressing your ability to meet Required Qualifications 2) Salary Requirements 3) Experience in the manufacturing field or understanding of moisture/microwave technologies. TEWS of America Corp provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

*** Hiring for January 2025 *** We take pride in providing organizations with top IT talent. To further enhance our competitive edge we are searching for multiple candidates for our Associate Account Manager career path. This fast track program is geared towards those that are SALES-DRIVEN, GOAL-ORIENTED AND MONEY-MOTIVATED individuals. Our company has consistently been rated among the Largest IT Staffing Firms in the U.S. We provide an industry-leading training program recently named one of the Top 125 Training Programs in the World. We are in a high growth mode and looking for entry-level candidates who are ready to take charge of their success and have fun in the process. We're looking to hire goal-oriented, energetic, and sales-driven graduates who want to work in a fun, dynamic, and collaborative environment while helping others succeed in their careers! At Dexian , you'll never be solo or stagnant. Our award-winning training and mentorship culture helps you succeed and grow while enjoying competitive salaries, benefits, and uncapped commissions. Day to day activities include: Identifying candidates to begin building long term relationships Meeting candidates and clients face to face to determine their needs Matching candidates with the job order that best meets our client's needs Maintaining the relationship with your placed consultants throughout their lifecycle The ideal candidate should: Have entry-level sales experience through internships, civic or community organizations, or other work experience Excel at building new relationships, finding and closing new opportunities, networking and interacting with professionals, and possess excellent listening and communication skills Be competitive, hard-working, high achieving, outgoing, team-oriented, and a self-starter Work well under pressure and handle difficult situations Be energized by constantly meeting new people Multi-task and work at a fast pace with the ability to prioritize Enjoy learning and teaching others in a fluid environment We offer a competitive base salary plus uncapped commission with a structured career path that rewards advancement at each level. Our benefits package includes medical, dental and vision insurance, 401k, employer-paid short-term disability, voluntary life insurance, and much more. QUALIFICATIONS Adhere to weekly fundamental expectations in order to pre-qualify active and passive IT professionals by phone through both warm-leads and cold-calling. Build, create and utilize recruiting strategies designed to identify qualified candidates. Evaluate candidates strengths compared with clients requirements. Negotiate wage rates and other terms and conditions of employment with candidates. Check references and conduct any other pre-employment checks. Maintain regular communication with consultants on assignment and those seeking work. Develop and maintain a pipeline of consultants and contacts to allow for a timely response to client needs, obtain market information to assist clients and provide competitive advantage along with obtaining leads to assist with business development and growth. Provide accurate and well documented information on activity utilizing best practices and communicate effectively with others in order to create a positive and productive environment. Maintain relationships with consultants and other contacts to continue developing industry knowledge and referrals.

Gelia, a top 15 B2B marketing communications agency in the US with offices in Buffalo, NY, Raleigh, NC, and Peoria IL, is seeking a qualified candidate for an Account Manager position. Gelia works seamlessly across the marketing continuum, driving lasting results for its regional, National, and Global clientele from its four US offices. Since 1961, Gelia has earned a reputation for diving deep into our clients' businesses to develop compelling customer-oriented campaigns. Account Managers work directly with clients and Gelia team leaders from Creative, Media, PR/Social, Research, Digital, Marketing Automation and Analytics to deliver on the plan's strategic objectives. If you want to be involved in the type of marketing work that lifts your personal brand value to new heights, provides a clear path to advancement, and challenges you differently in year 1 than in year 3 then Gelia is the home for you. Qualified candidates should have: Bachelor's degree Minimum 7-10 years marketing, media, or ad agency experience required Strong organizational and multi-tasking skills Solid knowledge of MS Office including PowerPoint Self-starter, team-oriented, motivated, flexible Interest in building and managing a team For confidential consideration, please forward your resume to Jay Irving, Associate VP of Human Resources at *****************. Gelia is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, age, or national origin.

Company and BG Description: Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure. Position Purpose: In this Solutions Sales role, you will require a high level of technical and commercial expertise to achieve desired business outcomes. You will work directly with customers and internal teams to define solution requirements. Job Objectives Growth Identify new segment / customer to promote Delta automation solutions and capabilities Engaging brand new target customer directly and establish contacts in commercial and engineering Customer Management Build and maintain strong and long-lasting customer relationships from daily operation to executive level Operate as the lead point of contact for any and all matters specific to responsible customers Maintain a continuous knowledge of customer roadmap in order to identify new opportunities Reporting Provide budget / forecast metrics for assigned accounts and secure the financial targets Key Competencies/Behaviors/Strengths Ability to perform sales management responsibilities with little supervision and guidance Communicate ideas to a team and see the bigger picture of how your work will be used by others in the organization Drive small to medium projects from start to finish Author proposals and change orders for new and repeat business through relationships Take responsibility, being comfortable with making decisions, and taking ownership of the role Staying up to date with industry and business: marketing trends, customer demographics, technical advances, and competition Able to create steps necessary to achieve realistic results-oriented goals Thorough understanding of control system design and coding Self-motivated, excellent communication skills, and enjoy working with people Job qualification guidelines: B.S.E (EE or related) & 5+ years experience of automation/solutions experience Conducts business professionally with a full understanding of area of specialization Follows policies/procedures to resolve a wide range of issues Solves diverse and complex problems from minimal instructions Able to analyze data and identify factors to select methods and techniques for obtaining solutions All Levels Applies professional concepts Drive to continuously increase technical abilities and expand technical knowledge Ability to understand a customer needs and to probe for answers, and then determine a solution and advocate that solution to the customer Job qualification guidelines: B.S.E (EE or related) & 5+ years experience of automation/solutions experience Conducts business professionally with a full understanding of area of specialization Follows policies/procedures to resolve a wide range of issues Solves diverse and complex problems from minimal instructions Able to analyze data and identify factors to select methods and techniques for obtaining solutions All Levels Applies professional concepts Drive to continuously increase technical abilities and expand technical knowledge Ability to understand a customer needs and to probe for answers, and then determine a solution and advocate that solution to the customer Effective presentation skills and knowledge of using Microsoft Office products Able to travel out of state and country Detailed and results oriented with a strong sense of initiative in tackling tasks Ability to manage multiple projects and activities at one time Strong commitment to teamwork and the success of others Highly motivated self-starter with time management skills Ability to adapt to Delta's unique and dynamic culture

The Account Manager is responsible for managing customer relationships, estimating projects, and overseeing the successful execution of assigned projects. This role is critical in driving revenue growth, providing excellent customer service, and building strong networks within the market. The Account Manager will handle "Come Do" or service work as well as project work, ensure customer satisfaction, and achieve annual revenue goals. Duties and Responsibilities: Estimate and prepare proposals for assigned projects. Communicate known project hazards, risk Oversee the management of projects, ensuring they are completed incident free, on time, within budget, and to client specifications. Handle service or "Come Do" work as required, responding promptly to customer needs. Annual sales volume goal for Account Manager will be $3M - $5M+. Develop and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts. Ensure high levels of customer satisfaction by addressing inquiries and resolving issues efficiently. Provide consistent follow-up and communication with clients throughout the project lifecycle. Identify new business opportunities within the assigned market and maintain a robust pipeline of potential projects. Foster and develop partnerships that lead to revenue growth and increased market share for Penhall Company. Work closely with the Branch Manager, sales team, and other departments to align project goals with overall company objectives. Communicate project progress, potential issues, and client feedback to relevant stakeholders. Collaborate with internal teams to ensure projects are completed efficiently and to the client's satisfaction. Achieve annual revenue targets by successfully managing project delivery and cultivating client relationships. Track and report on performance metrics, identifying areas for improvement and adjusting strategies to meet goals. Build a network of industry contacts and maintain relationships with key stakeholders to enhance business opportunities. Participate in community and industry events to increase brand awareness and establish Penhall Company as a trusted service provider. Perform additional duties as assigned by the Branch Manager or other leadership. Required Skills and Abilities: Strong project management and organizational skills. Excellent interpersonal and relationship management abilities. Proficient verbal and written communication skills. Strong customer service orientation, with the ability to address client needs effectively. Ability to prioritize tasks and adapt to changing project demands. Working knowledge of OSHA Construction Safety Standards. Proficiency in Microsoft Office Suite and other related software. Essential Core Competencies: Relationship Management: Proven ability to develop and maintain strong, long-term relationships with clients. Collaboration: Strong team player with the ability to work across departments to achieve common goals. Communication: Clear and effective verbal and written communication skills. Customer Focus: Commitment to understanding and meeting customer needs. Builds Networks: Actively develops networks of professional contacts to drive business success. Being Resilient: Ability to remain positive and motivated in the face of challenges. Situational Adaptability: Ability to adjust approach and behavior to fit the dynamic needs of projects, clients, and the organization. Ensures Accountability: Holding oneself and others accountable to meet commitments. Drives Results: Consistently achieving results, even under challenging circumstances. Education and Experience: Associate's degree or equivalent industry experience required; Bachelor's degree preferred. At least 3-5 years of experience in project management, estimating, or sales within the construction or related industry preferred. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to walk job sites as needed. May be required to travel to job sites or other locations as necessary. Legal Disclaimer: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a)) This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.

PLEASE NOTE: This role is within a staffing agency. FIFTEEN WEST is currently partnering with an incredible staffing firm based down in Raleigh. They are looking for an experienced Senior Sales Manager to help lead and grow out a team as well as being hands on with your own book of business. The Company: Established recruitment firm with a platform for success. Hands-on Management team with excellent experience. Fun and mature working environment - offering training and support to help you grow (Best training in the industry). Huge earning potential. Contract recruitment. The Person: At least 3 years' experience managing a business development recruitment team. Hands on billing experience whilst managing at least 2 recruiters directly reporting to you. Track record of personal success or competitiveness. Confident in working in a sales environment. Confident in headhunting and cold outreach to candidates and clients. Able to demonstrate a natural hunger and drive to succeed. The Role: Drive growth and develop new business across North America. Ability to do cold business development and bring on new clients. Role will include headhunting / resourcing clients as well as managing a sales team. Build out your team as you grow. Expand your network through face-to-face meetings with Clients & Candidates. Attend industry events and conferences. Working closely with the sales director to drive growth of the team and business revenue. Interested? Apply today! Please note, this role cannot offer sponsorship at this time.

Recruitment Sales Manager We have an amazing opportunity for a Sales Manager to join our team! We unite people with life-changing industries by sourcing skilled professionals for the world's biggest life sciences organizations, creating long-lasting relationships along the way! The key to our success? As an organization, we evolve and adapt to take advantage of new business opportunities. The Sales Manager at QCS will be responsible for managing change at all levels. Why work for QCS Staffing? Some of our amazing benefits include: Fantastic career progression opportunities and award-winning training and development programs (we invest in YOU) Socials galore: company-wide trips, BBQs, team meals, multiple charity events, Directors' lunches Monthly early finish and cash prize incentives (we reward your hard work!) 401(k) and healthcare contribution Life insurance and short-term disability insurance Early Friday finishes Paid time off increasing with length of service Uncapped commission structure and bonuses Responsibilities and Requirements: The fundamental purpose of this management role is to improve efficiency, productivity, and net profit levels through the effective management and control of all available resources. The Senior Manager builds and implements detailed plans on an ongoing basis to achieve business unit and company objectives, as set out and agreed upon by all the Senior Leadership Team. Management responsibilities are wide-ranging, and while this role primarily directs the activity of one business unit, it is recognized that much of this activity impacts global operations. Proactively identify and develop new business contacts to generate requests for contractors. Build and implement detailed and effective plans to achieve sales, financial, and budgetary objectives, incorporating accurate performance monitoring with regular reports and forecasts as required. Identify business objectives and critical success factors to support the supervision and management of daily sales and administrative activity. Agree on individual objectives with direct reports, setting clear review schedules and performance guidelines. Maintain regular monitoring of these objectives between the reporting periods. Identify key training requirements and, in conjunction with the QCS Staff Development Coaches, provide knowledge and guidance to achieve required competency levels. Undertake regular appraisals and one-on-one reviews with direct reports. Join your respective team members on site visits (US and overseas). Assist in preparation, delivery, and follow-up activities. Monitor and evaluate service levels to clients and contractors, refine customer service, and improve overall standards of supply and after-sales support. Spearhead sales operations by introducing existing and new services to clients within appropriate geographical boundaries. Provide an environment where open and honest communication is encouraged. Complete internal and external training courses and uphold the “vision and values” of the “QCS Culture.” Continue to develop a “success culture” based on agreed objectives, personal responsibility, and collective commitment to customer satisfaction. Ensure compliance with all legal and contractual requirements within the country of operation. Support the Country Manager / VP Sales with team cover and the handling of urgent queries while they are on business trips or on leave. Proactively identify and develop new business opportunities to generate contractor requests, consistently exceeding individual and team sales targets. Inspire and drive the team to meet and exceed targets by fostering a high-performance culture and leading by example. Set clear individual and team objectives, ensuring regular reviews and constructive feedback to optimize performance and achieve outstanding results. Identify and address barriers to success, equipping team members with the tools, knowledge, and guidance required to consistently exceed expectations. Interested in this role? Make the leap into a progressive and rewarding career today - get in touch!

Elite Flooring Account Manager | Multifamily Division Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multifamily apartment communities among other account types with a track record of proven success since 1996. Job Description: Account Manager | Multifamily Division Assignment Focus: We are looking for a motivated and results driven Account Manager to join our Multifamily team. The Account Manager will be responsible for building and maintaining strong, long-lasting relationships with our existing customers in order to drive sales growth. This role requires sales acumen and outstanding customer service skills to foster long-term partnerships with customers. Primary Responsibilities: Maintain relationships with existing Multifamily clients Interact daily with property managers, leasing agents, and maintenance personnel Site visits to measure for flooring and prepare quotes Work closely with internal customer service and dispatch team to ensure high level of service Represent the organization at industry events Provide quality control and other assigned tasks Proactively identify opportunities to expand existing business with customers Desired Skills and Experience: Strong customer service mentality with the ability to empathize with client situations Experience in the apartment industry or a desire to learn the business Ability to read and interpret floor plans Excellent organization and time management skills Outstanding face-to-face client communication skills required Ability to learn CRM and software applications Salary & Benefits: Salary will be commensurate with experience 401k with company contribution of $0.50 on the dollar up to 6% for matching First year 12 days paid time off, after second year 18 days paid time off Medical paid by employer at 75% Great corporate culture and working environment

Firmenbeschreibung We are ready to try something new. Are you? Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical, food and confectionary industries. Let's contribute together to ensure that people worldwide are provided with high-quality medications and safely packaged food. Deine Aufgaben Key Responsibilities - Develop and implement effective sales strategies to achieve sales targets and expand the customer base within the assigned area. - Identify and pursue new business opportunities through networking, cold calling, and attending industry events. - Build and maintain strong relationships with existing clients, ensuring their needs are met and fostering long-term partnerships. - Conduct market research to identify trends, competitor activities, and customer preferences to inform sales strategies. - Prepare and deliver compelling sales presentations and product demonstrations to potential clients. - Collaborate with the marketing team to develop promotional materials and campaigns that support sales initiatives. - Monitor sales performance metrics and provide regular reports to sales management on progress and challenges. - Attend trade shows, conferences, and other events to represent the company and promote products/services. - Provide exceptional customer service and support to ensure client satisfaction and retention. Dein Profil Basic Requirements BS degree from an accredited university or an equivalent combination of experience and education 5+ years of experience with Engineered Equipment 2+ years of Sales experience in a manufacturing environment 2+ years experience presenting complex information to high level officials within internal and external Customers 2+years working in Microsoft Office: Word, Excel, PowerPoint Driver License with a good driving record Preferred Qualifications An MS degree or MBA is a plus Understanding of the Packaging Industry (Nutricutical, confectionary especially gummy) Demonstrated ability to close large complex capital equipment sales Ability to communicate a combination of technical details and business issues to multiple parties Prior experience in project management Prior experience as an Application Engineer Demonstrated ability to write business and sales plans Excellent presentation skills Ability to speak German, or Spanish, in addition to English a plus Well connected within the gummy industry. Experience in the confectionery industry. Experience within the industry e. g. consultants, formulation experts or gummy invocation centers. Industrial gummy production experience e. g. process engineer, R & D. Gummy process optimization & development expert. Experience in sales of gummy process/manufacturing equipment. Additional Physical Requirements International and Domestic Travel via airplane and motor vehicles Weitere Informationen Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion) By choice, we are an Equal Opportunity Employer committed to a diverse workforce. Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits. All your information will be kept confidential according to EEO guidelines. NOTE: All official Syntegon job postings can be found at . Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer. Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives: FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion) By choice, we are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Strategic Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. What is it? A simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Customer Success team to support this growth! This role will be based in our Raleigh, North Carolina HQ and we work in a hybrid model with at least 3 days (M,W,F) in office, up to 2 days remote, and will involve up to 40% travel. Overview Relay is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active workforce. We are currently seeking a Strategic Customer Success Manager that will thrive in a scrappy start-up environment where new standards are still being set. Do you want to help mold and improve the customer experience from trial to onboarding and renewals? Join us and you can help create the playbook while delivering results directly with customers. Learn more about Relay at RelayPro.com What you will do: Manage the entire customer life cycle for strategic customer named accounts. This includes onboarding (training, account configuration, & implementation), ongoing engagement to nurture the relationship and to ensure continued strong delivery of our value proposition and revenue retention In partnership with Sales and Business Development, leverage key learnings, relationships and insights from your portfolio to identify targets for revenue growth Build valuable relationships across multiple levels in a customer's organization by ensuring we're thoroughly supporting & engaging with end users all the way through executive level leadership Communicate regularly with your customers to develop a deep understanding of their unique business needs, industry requirements, and Relay's current and future applications within those. Serve as the voice of the customer, advocating for rapid iteration internally within operations, product development, engineering, and leadership, to ensure that the wide variety of needs are being met Lead the customer communication plan and internal coordination/resolution of highly complex and/or critical customer questions/issues include fiscal year budget plans, outages, etc. Serve as the subject matter expert on Relay product and merchandising including device hardware, accessories, Relay App, Dash, Connectivity and service plans Proactively monitor the performance and engagement of your account portfolio ensuring you're driving needed actions to deliver Relay's value proposition to our customers. Understand company's competition and effectively position solutions against them to achieve revenue retention and expansion. Create custom assets as needed to assist Strategic customer accounts' unique Relay requirements What you will bring to this role: Bachelor's Degree in Business, Communications or a related field is preferred 3+ years experience in Customer Success Management and/or Account Management Self driven work ethic and strong organizational skills Ability to handle ambiguous or challenging situations and drive to mutually agreeable outcomes Excellent analytical and communication skills - you're able to provide clear and concise guidance through emails, over the phone, online meetings, or in person Proven track record of successfully building and supporting relationships with all levels of seniority Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy Ability to thrive and react to changing business needs within a startup environment Ability to travel up to 40% of the time Desired knowledge, skills and/or attributes: Direct experience supporting Fortune 500 customers in either a Customer Success or Account Management role Knowledge and experience using and supporting enterprise software Experience with CRM and ticketing tools About us: company, culture & perks: We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced bee wimmel = Best Work In My Life). It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. At Relay, we offer... 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you Generous Paid Time Off 401(K) Savings Plan + Company Match Baby Cash Reward + Paid Parental Leave Wellness Perks Free Snacks and Fun Times Latest tech, standing desks, and all the accessories and software you need to succeed in your role The Relay Hybrid Work Model Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Wednesdays and Fridays. These purposeful in-person days in a thoughtfully designed office help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.

Customer Success - Durham, North Carolina (Hybrid) Responsibilities Qualifications * Bachelors Degree * 10+ years total work experience in change management, technology implementation, process design and/or project management roles * 5+ years working with Fortune 1000 customers in a customer success, professional services or consulting role * Prior experience working with B2B SaaS solutions in a customer facing role * Successful track record of owning a financial target and book of business * Comfortable working cross functionally and coordinating solutions with individuals outside of your reporting team * Experience building strategic relationships within a customer environment and uncovering opportunities for expansion * Highly proficient computer skills including CRM, ticketing systems, Microsoft and Google product suites Location Durham, North Carolina (Hybrid) Minimum Experience Manager/Supervisor

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Manager, Customer Success who will thrive in a dynamic, high-growth environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. What is Relay? A platform that includes a simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Customer Success team to support this growth! This role will be based in our Raleigh, North Carolina HQ. As a member of our leadership and management team, you will work in person out of our Raleigh HQ 4x week (M, W, F + one additional day). You can expect ~20% travel for this role. We are seeking a highly motivated Manager, Customer Success within our Customer Success organization to lead a team of CSRs across varying levels focused in retaining and supporting their customers within a key vertical of Relay's customer base. This vertical already has strong product market fit, and the ideal candidate will be instrumental in leading a high performing team of customer success professionals in their consistency to deliver scaled and effective customer journey life cycles, securing high and predictable customer & revenue retention. Learn more about Relay here! Primary Responsibilities * Ensure that team members meets or exceeds their individual and team targets for customer satisfaction and retention in alignment with business objectives and KPIs * Conduct regular performance reviews and provide coaching, feedback, and mentoring to the team to help them grow and develop * Iterate scalable customer life cycle milestone playbooks from post-sale, onboarding, through annual renewal that effectively train & nurture customer relationships ensuring retention of knowledge across varying levels of users and high customer account satisfaction with primary decision makers * Deeply understand trending indicators for churn and lead initiatives through the organization to mitigate churn, failure to onboard, and sharpen company strategy for key vertical * Collaboratively partner with sales, marketing, and product teams to support large customer acquisition initiatives and opportunities for upsell/cross-sell * Develop and maintain relationships with key customers, including ownership of escalations * Embody a growth mindset and stay curious in deepening an understanding of various industry trends within key vertical focus * Proactively identify, create, and improve processes and supporting documentation, inclusive but not limited to new hire onboarding, ongoing product updates, iterating on customer journeys and overall resource building for the team's ongoing development * Serve as the subject matter expert on Relay product line including device hardware, accessories, Relay App, Dash (dashboard), and service/connectivity options, helping the team position or adjust in proven product market fit key vertical * Work cross-functionally to triage and serve as the voice of the customer * Proactively refine tactics for revenue retention and revenue expansion targets based on data trends, direct team feedback and market trends. * Create clear visibility to deal pipeline, key expansion accounts, and inform iteration to customer strategies for key vertical team * Collaborate on forecasting efforts, ensuring that tactical adjustments are made based on qualitative and quantitative learnings. Required Qualifications * 5+ years experience in a Customer Success Manager role and/or Account Management in a B2B/B2C environment * 3+ years experience in a people leadership role * An A-player and high-achiever who is passionate about customer success and hungry to excel * Strong critical thinking skills and ability to work proactively * Deeply analytical: can use data to help structure the team's thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems * Identifies gaps, provides solutions, and can drive on implementing the scalable solutions proactively * Can drive on multiple initiatives at the same time and comfortable with task switching * Self driven work ethic and strong organizational skills * Proven track record of successfully building and supporting relationships with all levels of seniority * Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders. * Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business with key stakeholders and leaders * Ability to handle ambiguous or challenging situations and drive to mutually agreeable outcomes * Ability to thrive and react to changing business needs within a startup environment * Ability to travel 20%-30% of the time within North and Latin America Preferred Qualifications * Bachelor's Degree in Business or a related field is preferred * Experience supporting both hardware and software solutions * Experience working at a Series B or C startup About us: company, culture & perks: We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (best work in my life). It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. At Relay, we offer... * 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you * Generous Paid Time Off * 401(K) Savings Plan + Company Match * Baby Cash Reward + Paid Parental Leave * Annual credit towards items that promote productivity and/or wellness. This includes smartphones, fitness trackers, gym/fitness memberships, workout equipment and more. * Free Snacks and Fun Times * Latest tech, standing desks, and all the accessories and software you need to succeed in your role The Relay Hybrid Work Model Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Wednesdays and Fridays. These purposeful in-person days in a thoughtfully designed office help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.

We are looking for a talented Customer Success Manager is responsible for driving customer adoption, retention, satisfaction, and growth through scalable programs and initiatives. This role requires a deep understanding of customer needs and a strategic approach to maximizing engagement and product utilization while minimizing churn. We are looking for a results-oriented professional who excels in building scalable customer success strategies while maintaining strong client relationships. Job Duties: Develop and implement scalable programs for onboarding, adoption, renewal, and expansion. Gain a thorough understanding of the company's product suite and use this knowledge to design engagement strategies. Become an expert on new products and enhancements to drive awareness and adoption. Conduct webinars tailored to customer segments to promote product utilization and value. Analyze customer data to identify trends and create targeted engagement campaigns. Proactively identify and mitigate risks to ensure customer success. Advocate for customer needs internally by collaborating with sales, product, and marketing teams. Build strategies to retain at-risk clients and enhance customer satisfaction. Monitor and foster activity on the company's community platform. Document customer interactions and value-added engagements using CRM tools. Ideal Background: 4+ years of experience in client services, marketing, sales, or account management, preferably B2B. Experience in the retail automotive industry is strongly preferred. Knowledge of dealership operations, automotive workflows, and industry-specific software. Proficiency with CRM and customer success tools (e.g., Salesforce, Totango). Strong communication, time management, and analytical skills. Ability to handle high-stress situations with empathy and professionalism High school diploma required; BA/BS degree preferred. Benefits: Medical, dental, vision, PTO, 401(k) matching, tuition reimbursement, and annual performance bonuses.

**Department:** Sales **Location:** Raleigh, NC Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations. **Job Overview:** Prometheus Group's Customer Success Department is looking for a Customer Success Manager to join our growing team. In this role you will be responsible for understanding our customer base, increasing customer engagement and retention. You will connect with our customer base daily to identify key stakeholders and establish a collaborative relationship between our organization and our customers'. We're looking for individuals who share our passion for understanding our customers' needs, anticipating gaps, and elaborating engagement strategies to provide solutions. In this position you will work across departments with our Sales, Support, Development, Marketing, Finance, and Deliveries teams alike to nurture our customer base and stimulate the growth of our Prometheus Platform with each customer. **Responsibilities:** * Forge relationships with new customers and understand their objectives * From a consultative approach, develop an engagement strategy and plan for achieving customer objectives in any part of the customer journey to ensure churn prevention * Represent the voice of the customer to provide input into every core product, marketing, and sales process * Monitor customer usage, adoption, and customer health metrics * Continually work with customers per prescribed engagement model to support ongoing successful adoption of the Prometheus Platform and to drive additional value throughout the lifetime of the subscription term * Perform periodic business reviews with customers (virtual and on-site) to confirm satisfaction, resolve technical issues, and continually drive successful product adoption * Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers * Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from the Prometheus Platform * Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities * Generate and manage your assigned account pipeline via weekly and daily forecasts as well as reviewing with your direct manager * Measured on engagement volume * Maintain impeccable administration of your accounts in the Company's CRM **Minimum Qualifications:** * Bachelor's degree or equivalent work experience and education preferred * Experience with MS Office (Word and Excel) * Experience with Salesforce or other CRM preferred * Familiarity with standard concepts, practices and procedures with software implementation and rollout * Ambitious self-starter with high energy, passion, drive, and motivation * Excellent verbal and written communications * Excellent time management and organization skills * Superior customer service skills * Strong collaborative and teamwork skills * Ability to work with minimal supervision * Ability to build rapport with customers via phone, email and video conferencing * ERP system experience (Oracle, SAP) * Experience in the software industry * Functional understanding of plant maintenance workflow, including both routine and shut down/turnaround maintenance. * Prior Customer Success Management is a plus * Fluency in Spanish is a plus **Benefits Overview** We offer an attractive benefits program to meet the diverse needs of our teammates: * Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group * HSA & FSA plan options * Retirement Savings with Generous Company Match & Immediate Vesting * Gym membership to O2 Fitness * Casual dress attire * Half-Day Fridays * Generous Paid Time Off * Company Outings, Trips & Activities Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor. From helping our customers to manage their service all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks that thrive in fast-paced environments. Could you be our next hire? As our Customer Success Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. The successful candidate will be responsible for executing success plans that focus on customer retention and expansion via improving product adoption and overall customer satisfaction. The ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to deliver exceptional customer experiences. This position is for candidates currently located in Raleigh, United States. What you'll do: Customer Engagement: Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products. Product Expert & Educator: Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential. Success Planning: Identify customer's business workflows, pain points, and goals to develop solutions and workflows that meet their goals. Metrics Driven: Monitor customer health metrics and usage data to proactively address issues and drive adoption. Customer Champion: Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for our product team to assist in product enhancements. Advocacy & Account Growth: Develop customer references, success stories, and identify referral and expansion opportunities. Team Player: Work in a highly collaborative environment to share knowledge and best practices to continuously improve our success team. Enjoy Travel: Travel onsite to our customers' office locations in order to assist with their initial BuildOps implementation and develop success plans. We have customers across the US and Canada, so our top candidates will be ready an excited to travel. Up to 50% travel target for the position What we look for: Customer success, account management, or relationship management experience. Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types. Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner. Highly organized and ability to manage multiple customer accounts and prioritize work based on company and customer goals. Self-motivated, fast learning and ability to thrive in a fast paced, dynamic startup environment Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira. B.A. or B.S. degree Bonus: Experience in a fast-growing B2B SaaS company or startup Experience learning and becoming an expert in an operating platform, ERP, or similar type of software platform. Experience in speciality contractor or construction industry. Experience with Accounting ERP systems like Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum Experience with business intelligence and custom report tools such as Power BI or Sigma. What we offer: $70-100K base + bonus and equity. A comprehensive benefits package Unlimited paid time off This is a hybrid role based in Raleigh, NC. (3 days a week in office) Company events like BBQs and team-building activities, both in-person and virtual Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers About BuildOps BuildOps is a fast-paced, high-growth startup, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we're taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business. Our co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition. BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, and Greenspring Associates. Forbes Magazine “BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.” TechCrunch “The new financing will be used to support the company's continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.” Crunchbase In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America's working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.” Wall Street Journal [Paywall] BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures.

Securiti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges. As a CSM (Customer Success Manager) at Securiti, you will use your skillset to build key relationships, working closely with Directors/Managers of Data Security/Privacy/Governance, Data Engineers, Security Architects, and Privacy teams to implement best- in- class modules from Securiti's Data Command Center. The CSM works with large enterprise and strategic customers and is accountable for ensuring these customers adopt and realize the recurring value from the Securiti Data Command Center. Your results will be increased customer satisfaction, value, retention, and expansion of the Securiti platform footprint. What you will do: Own and drive onboarding, adoption, and advocacy across a portfolio of customers. Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives. Design and execute a value roadmap for each customer in your portfolio. Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer. Conduct Quarterly business reviews to ensure successful outcomes from Securiti solutions. Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs. Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services. Partner with Securiti Account Team (Account Executives, Solution Architects, Sales Engineers, and Training) to find opportunities for new usage of Securiti across organizational functions, and build contract renewal, upsell, and cross-sell opportunities. Define success plans for at-risk customers and execute them in collaboration with the functional team. Act as the voice of the customer internally to advocate customers' needs. Leverage internal tools to archive customer activity and other key data points. Identify and communicate areas for improvement in the customer experience including both product and process. What you need to succeed: 5+ years relevant work experience in customer success, consulting, post-sales technical account management or similar roles. Strong consulting, project management and/or business analyst skills with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth. Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences. Previous experience with a Cyber/data security solutions company and/or an enterprise software company working with large enterprise customers is highly desired. Strong knowledge of SaaS and Multi-cloud (AWS, Azure, GCP) architectures, as well as the traditional on-premise model Solid understanding of complementary data security concepts, such as data discovery, DLP, encryption/tokenization, data masking, access control, rights management Familiarity with various types of structured and unstructured data systems across SaaS, Multi-cloud and traditional, self-managed systems Fundamental technological knowledge of networking environments Experience installing and supporting enterprise software on Windows and UNIX platforms. Prior experience with Securiti Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions.

BuildOps As our Customer Success Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. The successful candidate will be responsible for executing success plans that focus on customer retention and expansion via improving product adoption and overall customer satisfaction. The ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to deliver exceptional customer experiences. **This position is for candidates currently located in Raleigh, United States.** **What you'll do:** * **Customer Engagement:** Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products. * **Product Expert & Educator:** Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential. * **Success Planning:** Identify customer's business workflows, pain points, and goals to develop solutions and workflows that meet their goals. * **Metrics Driven:** Monitor customer health metrics and usage data to proactively address issues and drive adoption. * **Customer Champion:** Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for our product team to assist in product enhancements. * **Advocacy & Account Growth:** Develop customer references, success stories, and identify referral and expansion opportunities. * **Team Player:** Work in a highly collaborative environment to share knowledge and best practices to continuously improve our success team. * **Enjoy Travel:** Travel onsite to our customers' office locations in order to assist with their initial BuildOps implementation and develop success plans. **We have customers across the US and Canada, so our top candidates will be ready an excited to travel. Up to 50% travel target for the position** **What we look for:** * Customer success, account management, or relationship management experience. * Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types. * Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner. * Highly organized and ability to manage multiple customer accounts and prioritize work based on company and customer goals. * Self-motivated, fast learning and ability to thrive in a fast paced, dynamic startup environment * Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira. * B.A. or B.S. degree **Bonus:** * Experience in a fast-growing B2B SaaS company or startup * Experience learning and becoming an expert in an operating platform, ERP, or similar type of software platform. * Experience in speciality contractor or construction industry. * Experience with Accounting ERP systems like Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum * Experience with business intelligence and custom report tools such as Power BI or Sigma. **What we offer:** * $70-100K base + bonus and equity. * A comprehensive benefits package * Unlimited paid time off * This is a hybrid role based in Raleigh, NC. (3 days a week in office) * Company events like BBQs and team-building activities, both in-person and virtual * Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) * The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers **About BuildOps** BuildOps is a fast-paced, high-growth startup, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we're taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business. Our co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition. BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, and Greenspring Associates. **Forbes Magazine** “BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.” **TechCrunch** “The new financing will be used to support the company's continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.” **Crunchbase** In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America's working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.” **Wall Street Journal [Paywall]** BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures.

**Department:** Customer Experience The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker? Wilson Language training is growing and is looking to hire a Customer Success Manager (CSM) to join our team. The CSM will serve as the primary point of contact supporting a portfolio of customers and is responsible for managing account relationships, supporting ongoing program implementations, and working collaboratively across the organization to ensure customer and business goals are met. The Customer Success Manager is responsible for ensuring customers have a great experience and is expected to retain existing business and support expansion within their account portfolio. The ideal candidate has a positive attitude, a passion for solving customer needs, practical communications skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction and retention. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a Customer Centric culture within Wilson Language Training. **Essential Job Functions:** + Engage customers as part of an assigned portfolio, build strong working relationships with K-12 school leaders, and sustain business growth and profitability by maximizing value + Continually surprise and delight customers with a proactive, customer-centric attitude, resolving customer requests and complaints + Work with other internal teams to ensure seamless transitions throughout the customer journey + Minimize churn and optimize user adoption to drive renewals and expansion + Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle + Ensure high customer engagement and satisfaction as measured by retention, health score, expansion opportunities identified, and CNPS + Analyze customer data to improve customer experience + Works collaboratively with several internal teams as well as other members of the Customer Success Team to hone an efficient metrics-driven customer success unit + Communicates a clear and thorough understanding of the organization-s products, offerings, and policies + Collaborates with multiple product teams to stay informed of all new and ongoing developments and projects + Understand and display WLT-s values + Other duties as assigned **Minimum Requirements:** **Skills and Experience** + Passion for service + Patient and active listener + Knowledge of best practices in customer service and retention + Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance. + Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation. + Proficient with applicable software applications + Excellent communication and interpersonal skills + Experience in the field of education, school/district leadership, educational publishing/technology + Highly organized and able to juggle multiple tasks and priorities + Self-driven and proactive nature + Demonstrated leadership qualities + High computer literacy and ability to learn new software + Team-first mindset with a focus on continuous improve **Education or Certification** + Bachelor's Degree or related work experience Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including: + Medical, dental, vision, and Life & Disability Insurance + 401k plan with partial employer match + Paid Time Off + Paid holidays + Tuition reimbursement + -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks. Anticipated Salary Range: $51,000 - $74,000. Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.? M/W/D/V