Customer success manager jobs in Edina, MN - 619 jobs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616

The Sales Program Manager is responsible for leading the successful commercialization of large-scale customer application projects in the global automotive market. This role ensures that business objectives, critical timelines, and deliverables for Automotive OEMs and Tier suppliers are met. The position works across global sales, engineering, and marketing teams to align program execution with strategic business goals and deliver measurable growth. Key Responsibilities Global Program Execution Provide business leadership for the successful commercialization of customer application projects globally. Collaborate with international sales and engineering teams on customer and product requirements. Drive accountability for completing customer-required questionnaires, surveys, and project deliverables. Support development of critical internal documents, including customer requirement documents, financial/NPV models, and pricing models. Ensure cost and revenue models align with business case expectations and meet targeted price, cost, and revenue goals. Lead and facilitate key engagements regarding project scope, milestones, and deliverables. Performance Tracking & Reporting Establish and maintain KPIs to monitor program success and health. Provide regular progress updates to executive leadership on key metrics such as program performance, revenue forecasts, profit expectations, and year-over-year growth. Manage and report on the overall program pipeline and revenue waterfall. Product Marketing Collaborate with the Content Marketing team to define marketing tactics, messaging, and plans for the automotive segment. Contribute to tradeshow strategies, product samples, and market-specific content development. Support the global sales team by providing strategic direction to identify and secure new opportunities. Product Strategy, Roadmap & Development Drive alignment between customer needs, market trends, and product development priorities. Stay informed on industry trends, technologies, and next-generation automotive developments. Develop product portfolio roadmaps that define new product and market opportunities to expand competitiveness and global offerings. Qualifications and Skills Strong strategic and analytical thinking skills; able to convert insights into actionable strategies. Proven program management experience within the automotive or related industry, ideally involving spec-driven product development cycles. Highly organized, detail-oriented, and capable of managing multiple global projects under strict deadlines. Exceptional leadership, communication, and problem-solving abilities. Deep knowledge of the global automotive landscape, including OEMs, Tier suppliers, and emerging technology trends. Experience working in cross-cultural environments across North America, Europe, and Asia-Pacific. Strong business and financial acumen with demonstrated success in technical sales. Proficient in CRM tools and Microsoft Office (Excel, PowerPoint, Word). Education and Experience Bachelor's degree in Business, Engineering, Automotive Technology, or related field; equivalent experience considered. 7-10 years of program management or related experience in the automotive or similar industry. Experience managing OEM and Tier 1 supplier programs. Demonstrated success managing multiple projects across various development stages. Proven record of driving business growth in global markets. Willingness and ability to travel internationally.

At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for. Ready to take your career to the next level while doing work that truly matters? What You'll Do We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you. Grow territory performance through strategic planning and targeted customer engagement Meet and exceed sales goals while championing customer satisfaction. Deliver clear, compelling clinical messaging to multidisciplinary decision-makers Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems Navigate complex access and reimbursement landscapes across payer channels Stay ahead of market trends to identify new opportunities What You Bring A bachelor's degree (BA/BS) from an accredited institution 4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales Proven sales success and strong communication skills Proven success in meeting or exceeding sales targets Ability to quickly learn complex clinical information Experience in infusion, rare disease, specialty pharmacy, or neurology preferred Must possess a valid driver's license and be willing to travel throughout the assigned territory What Will Set You Apart Background in promoting specialty, rare disease or CNS products Strong analytical skills to leverage sales data for strategy A collaborative spirit and adaptability in fast-paced environments Exceptional communication, presentation, and negotiation skills A self-starter mindset with strong organizational skills Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan. Actual compensation may vary based on location, experience, and qualifications. Benefits include Paid time off (PTO) Health coverage (Medical, Dental, Vision) 401(k) with company match Company car. We are an equal opportunity employer workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. This posting is confidential; company details will be shared during later stages of the recruitment process.

Hoxhunt in a nutshell Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 200+ amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States, Finland and the United Kingdom. Hoxhunt is one of the fastest-growing software company in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years. Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students' Top 10 Dream Employer in 2021 in Finland. Our daily work is guided by 3 core principles: * Hungry for feedback * Courage to take initiative * We succeed together We hope that you share these values with us and are willing to contribute accordingly. The What As a Customer Success Manager-Strategic at Hoxhunt, you will partner with global enterprise customers to drive adoption, value realization, and long-term success across human risk and security awareness programs. Acting as a trusted security advisor, you will guide customers through organizational change, align stakeholders, and help build a resilient security culture. This is a strategic, consultative role focused on leading complex enterprise programs. You will deliver tailored customer programs supported by Hoxhunt's scalable global operations and collaborate closely with internal teams across Implementation, Product, Sales, and Security to ensure consistent outcomes. Background in cybersecurity, human risk management, security awareness, or related domains is strongly preferred. * Serve as the primary point of accountability for a portfolio of global enterprise customers. * Own the customer lifecycle post-onboarding, including adoption, value realization, renewal readiness, and expansion opportunities. * Lead executive-level engagements such as QBRs, strategic reviews, and roadmap discussions. * Develop and maintain long-term success plans aligned to customer security, risk, and business objectives. * Identify risks early and proactively drive mitigation plans to ensure customer outcomes. The Who * 5+ years of experience in enterprise Customer Success, consulting, or cybersecurity-focused advisory roles. * Proven experience working with large, complex enterprise customers and executive stakeholders. * Demonstrated success supporting renewals, expansion, or commercial growth initiatives. * Strong strategic and consultative mindset with the ability to connect security initiatives to measurable business outcomes. * Excellent prioritization and program management skills in complex, fast-moving environments. * Proactive, solution-oriented, and comfortable navigating ambiguity. This full-time hybrid role is based out of our Minneapolis office, offering a salary range between $120,000 to $140,000 (based on experience) with an OTE of $140,000-$170,000. Our benefits package includes medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. The Why Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure. On top of this, we offer: * A solid product (users in 100+ countries globally) including super interesting possibilities within gaming and education * A possibility to join a scale up that adds variation to your everyday work-life * A friendly, diverse team including members with different backgrounds * Extensive health care for all employees * Fair compensation * A fun, ambitious environment with a lot of laughter The How * Talent Acquisition Interview * Hiring Manager Interview * Executive Interview * Panel Interview

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include onboarding, training and managing multiple health system customers, ensuring their successful adoption and use of our SaaS solutions and securing contract renewals. BrightStream, a Quva company, is trusted by a community of high-performing healthcare providers and partners to generate clinical insights from clinical data. Join this mission to provide (SaaS) clinical insights, data services, and life science products to provide meaningful data and a long-lasting impact on healthcare across the US. This is a hybrid position located in the Minneapolis / Twin Cities office. What Customer Success Manager Does Each Day: Acts as our customers' main point of contact; take responsibility for onboarding, training and relationship management Consults and collaborates with customers, at all organization levels from C-level to end users, to ensure they are fully recognizing value from our products and services Gathers information about customers' unmet needs and communicates this information within the CS team and other departments Provides effective training and consultative working sessions; both remote and on-site Is available to customers as the Subject Matter Expert on all products Works collaboratively within the Customer Success team and with other departments to resolve any customer problems and enhance the customer experience Tracks and documents how customers are using products to impact key hospital metrics (revenue/reimbursement, cost control, core clinical measures, quality outcomes, etc.) Secures the renewal of customers' SaaS subscriptions and the expansion to additional products and services Collaborates and innovates within the Customer Success team to improve our processes Participates in support coverage rotation Our Most Successful Customer Success Manager: Has a sense of urgency, accountability, and resourcefulness (e.g., work in changing environment) Is a self-starter and independent learner Promotes active listening with team members; Contributes appropriately to conversations; Has strong verbal and written communication skills with the ability to work effectively with other departments within the organization and with people at all levels of the organization Understands how various issues affect each other and the outcome of projects; Improves upon existing approaches by seeking opportunities to creatively transform Minimum Requirements for this Role: Bachelor's Degree 1+ year experience in Customer success, account management or software training 1+ year experience in Hospital setting specifically in pharmacy, informatics or nursing OR experience with Epic implementations Excellent communication skills across all levels; from executives to end users Excellent organizational skills and ability to strategically manage multiple customers concurrently Strong training and presentation skills Strong analytical, problem solving and troubleshooting skills Travel up to but not limited to 10% Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas Benefits of Working at Quva: Comprehensive health and wellness benefits including medical, dental and vision 401k retirement program with company match 17 paid days off plus 8 paid holidays per year National, industry-leading high growth company with future career advancement opportunities The base compensation for this role is estimated to be within the range described below. The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditions Range: $85,993 - $118,240 Annually This role is also eligible for an annual incentive bonus, subject to program terms and guidelines About Quva: Quva provides industry-leading health-system pharmacy services and solutions, including 503B sterile injectable outsourcing services and AI-based data software solutions that help power the business of pharmacy. Quva Pharma's multiple production facilities and industry-first dedicated remote distribution capabilities provide ready-to-administer sterile injectable medicines critical to patient care. Quva BrightStream partners with health systems to aggregate, normalize, and analyze large amounts of complex data across their sites of care, and through proprietary machine learning, transforms data into actionable insights supporting revenue optimization, script capture, inventory management, drug shortage control, and more. Quva's overall progressive and integrated platform helps health-systems transform pharmacy management to achieve greater value and deliver highest-quality patient care. Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is “at will.” California Consumer Privacy Act (CCPA) Notice for Applicants and Employees

Job Description Who We Are: At Formic, we're on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re-industrialized domestic supply chain, everything we do is aimed at growing "Made in America" products. And we're growing fast - achieving 7x growth in production hours YoY. Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies. **Important Notice on Recruitment Scams: We have been made aware of fraudulent outreach claiming to represent Formic. Please note that all communications from Formic will come from a verified @formic.co email address (or, in cases of proactive outreach, a verified LinkedIn account). We will never ask candidates to download unsolicited documents, schedule interviews via third parties without prior application, or share personal or financial information. If you receive suspicious outreach, please disregard it. About the Customer Success Team Customer Success is dedicated to helping our customers get the most out of the automation we deploy, facilitating a superb customer experience through every phase of the relationship from onboarding to long-term engagement. Our team drives adoption and optimal usage of automation solutions, acts as a trusted resource for customers, identifies opportunities for expansion and ensures they have an exceptional experience with Formic. As our Customer Success Manager, you will play a critical role in ensuring seamless pre-deployment coordination, smooth onboarding and ongoing engagement that delights our customers. You'll serve as the central point of contact, orchestrating internal teams, managing documentation and communication, and fostering strong, enduring relationships with customers. You'll be their advocate and their liaison for all non-technical needs - ensuring that every interaction with Formic is proactive, professional, and impactful. Additionally, you will play a pivotal role in identifying opportunities for expansion and amplifying customer voices within Formic, delivering feedback and insights that inform product, process, and experience improvements. Through thoughtful coordination and relationship-building, you'll help our customers feel supported at every step of their automation journey. As a Customer Success Manager, you will: Act as the communication hub for customer questions, serving as a strategic business partner and primary support resource. Ensure a smooth and professional handoff from Sales, with clear documentation of customer goals and expectations. Lead onboarding sessions introducing tools, contacts, processes, and escalation paths. Coordinate customer kickoff meetings with Deployment Project Managers, confirming scope, stakeholders, and timelines. Coordinate internal handoffs between Sales, Solutions, Deployment and Field Service teams. Ensure all customer legal, financial, and operational documentation is complete prior to deployment. Coordinate internal teams to resolve customer requests outside of technical service (e.g., billing, scheduling, reporting). Collect and synthesize customer feedback on deployment and any open items, ensuring a smooth transition to steady-state operations. Own all post-deployment administrative activities, including scheduling training, securing legal documentation (e.g., Certificates of Insurance, tax certifications). Serve as the "always-on" liaison for day-to-day communication. Act as a liaison and support resource for the Formic Automation Community. Partner with Marketing to identify PR and customer story opportunities Run NPS surveys and analyze trends in partnership with the CS team. Review results and create follow-up actions to drive continuous improvement. Maintain "voice of the customer" documentation for executive and sales use. Proactively distribute updates on downtime, new features, and service improvements. What makes you a great fit: 3+ years of customer engagement, project management, account management, or related experience, ideally within industrial automation or manufacturing environments. Demonstrated business acumen and manufacturing fluency; can clearly articulate value and ROI. High ownership mentality, thrives in fast paced environments and is proactive in building new processes. Demonstrated ability to manage multiple stakeholders and drive adoption of technical solutions. Strong organizational skills with exceptional attention to detail and documentation. Outstanding communication and interpersonal skills, with the ability to build trust-based, outcome-oriented relationships. Ability to identify expansion opportunities within existing customers. Passion for delivering excellent customer experiences and championing customer needs. Willingness and ability to travel up to 25% to build and maintain relationships and support critical deployment milestones. Our Total Rewards At Formic, we believe you perform your best when you're supported in caring for yourself and your loved ones. That's why we've thoughtfully designed a comprehensive benefits and perks package for our full-time, U.S.-based team members, including: Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most Paid Parental Leave: Generous parental leave to support our employees and their growing families Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy Paid Company Holidays: Celebrate important dates with paid time off Compensation Philosophy Formic's compensation packages - including salaries and equity - are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a critical part of our mutual investment: when Formic succeeds, so do you. Final compensation packages are carefully customized based on candidate preference for cash and equity balance, experience, geographic location, and market considerations. Our goal is to attract and reward top talent who will significantly impact our organization. We're open to meaningful discussions about compensation structure to secure exceptional team members. The anticipated base pay range for this position is detailed below. Base Salary Range:$100,000-$130,000 USD What we look for: We're building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you! Fearless Optimism: You share our ambitious vision of what we can accomplish. You're aware of the challenges we will face as a startup doing new things in an old space, but you're energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large. Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder. Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action. Be Right Often: You don't do things just because that's how they've always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data. Made of Rubber: Just like rubber, when you fall you bounce back up. You know there's going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all. Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together. Equal Opportunity Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to *****************. AI Use At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here. **Important Notice on Recruitment Scams Formic has been made aware of fraudulent outreach claiming to represent Formic through various scam or phishing attempts. Please note that all communications from Formic will come from a verified @formic.co email address or verified LinkedIn account. Formic will never ask you to download unsolicited documents, schedule interviews via third parties without prior application, or share personal or financial information. If you receive suspicious outreach, please disregard it and report it to *****************.

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We're looking for a Customer Success Manager - Strategic to be part of making this happen. Primary Responsibilities Own and manage a portfolio of strategic customers leveraging Arctic Wolf's cybersecurity solutions. Drive customer retention and growth by achieving renewal and expansion targets through consultative, value-based selling. Serve as a trusted advisor by actively listening to customer needs, advocating for them internally, and influencing product and service improvements. Lead monthly account reviews to ensure customer satisfaction, adoption, and measurable business outcomes. Identify and execute upsell opportunities by positioning additional Arctic Wolf services that align with customer needs. Negotiate renewals and expansions effectively, leveraging deep domain expertise and product knowledge to create compelling growth plans. Manage a high volume of customer requests and initiatives by prioritizing effectively, resolving issues in a timely manner, and guiding customers toward best-practice solutions. Build scalable processes to proactively forecast and communicate at-risk accounts, ensuring customer success and long-term retention. Key Qualifications Proven ability to thrive in a dynamic, fast-paced environment. Strong technical aptitude with proficiency in Salesforce, spreadsheets, and related tools. Passionate about delivering exceptional customer experiences, with a strong focus on quality, trust, and data security. Creative problem-solver who inspires others with energy, innovation, and commitment. 10+ years of progressive success in sales or account management, preferably within technology or cybersecurity. Field sales experience with a track record of closing and growing complex accounts strongly preferred. Demonstrated success working with large, strategic organizations and navigating complex buying environments. On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work - USA (2021-2024), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024), and Kununu Top Company - Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible time off and paid volunteer days RRSP and 401k match Training and career development programs Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing *************************. Security Requirements Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We're looking for a customer success manager to be part of making this happen. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth. Responsibilities: * Managing a set of SMB customers who are utilizing Arctic Wolf's CyberSOC solution * Achieving renewal and expansion targets through consultative selling techniques * Listening to customers and providing feedback to the business * Ensuring customer satisfaction and delivery of quarterly account reviews * Identifying opportunities to upsell to existing customers by positioning additional service offerings. * Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion. * Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible. * Creating and managing automated processes to effectively forecast and communicate at-risk customers. * Working in a highly trusting and transparent team environment Required Skills and Experience: * 2+ years of demonstrated success in a sales role, preferably in a technology organization. * The ability to be flexible and work in a rapidly changing environment is required * Bachelor's degree, or combination of education and relevant experience * Aptitude for technology, knowledge of spreadsheet and Salesforce utilization * Fanatical devotion to customer service, business quality, and data security * The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment. * Excellent organizational skills and written/oral communication skills * This position is based in our Eden Prairie, MN office and will require team members work from our corporate office On-Camera Policy: * To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. * Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. * We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work - USA (2021-2024), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024), and Kununu Top Company - Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: * Equity for all employees * Flexible time off and paid volunteer days * 401k match * Training and career development programs * Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services * Robust Employee Assistance Program (EAP) with mental health services * Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing *************************. Security Requirements * Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). * Background checks are required for this position. * This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Company:MMC CorporateDescription: Marsh: Pathways to Success - Edina 2026 Are you ready to take your career to the next level? As an MLT Fellow or DLT member, we know you have the drive and ambition to succeed-now it's time to connect with a company that can take you there. Join Marsh, a global leader in risk, strategy, and people, for an exclusive in-person event designed to give you a firsthand look at our dynamic industry, career opportunities, and the impact we make worldwide. Who We Are At Marsh, we bring together the brightest minds in consulting, risk management, and financial services to solve the world's most pressing challenges. Our four businesses-Marsh Risk, Guy Carpenter, Mercer, and Oliver Wyman-provide industry-leading expertise that helps clients navigate risk and seize opportunities. Marsh is at the center of some of the most significant moments in business and society. From global pandemics to climate change, cybersecurity threats to economic shifts, we advise, protect, and guide companies, governments, and communities through complex challenges. We work with 90% of the Fortune 500, meaning we are connected in some way, shape, or form to almost every major business event you see in the news. Whether it's: • Helping businesses recover after a natural disaster • Advising governments on pandemic response strategies • Protecting major corporations from cyber threats • Ensuring athletes and stadiums are prepared for global sporting events Marsh plays a critical role in shaping the world around us. And now, you have the opportunity to see how your career can be part of this impact. What's in it for You? This event is designed to provide real-world insights, networking opportunities, and hands-on learning to help you take the next step in your career. As an attendee, you will: Gain an Insider's Perspective - Learn about Marsh's key businesses and how they impact industries worldwide. Explore Career Opportunities - Discover internship and full-time roles aligned to your skills, interests and long-term goals. Engage with a Live Panel - Hear directly from early-career Marsh colleagues and ask questions in real time to better understand their career journeys and experiences. Network with our Colleagues - Connect and network with professionals from across our organization. If you're looking to build a career at the intersection of business, problem-solving, and global impact, this is the event for you. Who Should Apply? We are looking for students who are: ✔️ Interested in careers in consulting, risk management, or financial services ✔️ Motivated to learn about Marsh's impact and industry expertise ✔️ Passionate about diversity, equity, and inclusion in business ✔️ Eager to network with industry leaders and hiring professionals What's Next? Ready to take the next step? Follow these steps to apply for this exclusive event: Complete the Workday Application: Submit your application through Workday by January 22nd, 2026 by 11:59pm CDT. Ensure your application is submitted by the deadline. Complete the Video Interview: You will receive an invitation to complete a digital interview via Phenom (our digital interview platform). This will consist of a series of questions related to the Marsh: Pathways to Success event. Please complete this promptly to ensure your application is fully considered. No specific preparation is . Selection Notification: Our team will carefully review all completed submissions. You will receive a notification from us by Tuesday, February 3rd, 2026, regarding your selection status for the event. 🚀 Don't miss this opportunity to gain career insights, network with top professionals, and explore your future at Marsh! Apply today and take the next step toward a rewarding career. Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

About OguryOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform. Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. About The Role Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions. In this role, you'll act as the linchpin across client relationships and campaign execution-working hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success. No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholders-making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged. This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week. Our office time is focused on collaboration, connection, and cross-functional problem-solving-bringing together talented, curious people to do great work, together.Why you will love this role Make a real impact - You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets Work with great people - Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment Own your day-to-day - Every day brings variety and autonomy-no micromanagement, just the trust and tools to deliver results What you will be doing Build strong partnerships - Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner Own campaign execution - Manage the full lifecycle of a campaign-from setup and activation to performance reporting and post-campaign analysis Lead your agency patch - Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues Stay informed - Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job Provide strategic counsel - Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives-backed by insights and a consultative approach Identify growth opportunities - Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue Deliver high-impact service - Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value Represent Ogury externally - Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space Collaborate cross-functionally - Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience Manage and mitigate risk - Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions Leverage insights - Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign. What you will bring to Ogury Client-facing experience within the digital advertising industry Hands-on experience in mobile and programmatic advertising is required Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment-even under tight deadlines A mindset of ownership and accountability-you take initiative and follow through A strong analytical approach with the ability to translate data into valuable insights and compelling narratives Creative problem-solving skills and a passion for continuous improvement Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite Excellent communication and presentation skills-you're confident, clear, and engaging A natural ability to build trust and credibility with both external clients and internal stakeholders-you're the expert, and it shows Highly organized with exceptional attention to detail-you keep projects moving and nothing falls through the cracks A growth mindset and drive to succeed-you're motivated to take ownership of your agency patch and make it thrive Applications will close on October 15, 2025. How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Flexibility in working hours and location- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources- And more We thank you in advance for your interest in Ogury!#LI-HP1 #LI-Hybrid Our CommitmentAt Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates.

OBJECTIVE The Customer Success position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. As a Customer Success Manager, you will play a key role in ensuring our customers achieve maximum value from our services and solutions. You will be the primary point of contact for our clients and will work closely with them to understand their needs, manage the delivery of our services, and ensure overall satisfaction. KEY RESPONSIBILITIES : CUSTOMER ONBOARDING & RELATIONSHIP MANAGEMENT : Serve as the primary point of contact for assigned customer accounts, building strong, long-lasting relationships. Oversee the successful onboarding of new clients, ensuring they understand the full capabilities of the security services provided. Conduct regular check-ins with customers to monitor their satisfaction, address concerns, and identify areas for improvement or growth. Develop a deep understanding of each customer's security goals, challenges, and priorities to offer tailored guidance and recommendations. CUSTOMER ADVOCACY & RETENTION : Act as the customer advocate within the company, collaborating with internal teams to address customer issues and deliver exceptional service. Proactively identify and mitigate risks that could lead to customer churn, including identifying security gaps or service disruptions. Monitor customer usage, adoption, and health metrics, ensuring customers are achieving desired outcomes from the security solutions. Help customers understand and implement recommendations from security assessments, audits, or security posture reviews. Drive customer retention and upsell opportunities by highlighting additional services or products that can enhance their security. MONITORING & REPORTING : Track and report on key performance indicators (KPIs) related to customer success, such as satisfaction scores, renewals, and service utilization. Review and communicate key security metrics and trends to customers, ensuring they understand the value delivered by the managed security services. Collaborate with technical teams to ensure customer incidents, alerts, or service requests are promptly addressed and resolved. COLLABORATION & CROSS-FUNCTIONAL ENGAGEMENT : Work closely with Sales, Technical Support, Security Operations, and Product teams to ensure seamless customer service and alignment on client goals. Assist in product/service enhancements by providing customer feedback, trends, and market insights. Provide input on customer-facing materials, documentation, and resources to improve client understanding and engagement with security services. QUALIFICATIONS: Experience: Minimum of 3-5 years of experience in customer success, account management, or related roles, preferably within the cybersecurity or managed security services industry. Education: Bachelor's degree from an accredited College or University with courses in Sales, Marketing, Communications, Business, or related field (or equivalent experience). Technical Knowledge: Understanding of network security, cybersecurity concepts, and managed security services (firewalls, intrusion detection systems, vulnerability management, etc.) is a plus. Customer-Centric Mindset: Proven track record of building and maintaining strong customer relationships with a focus on customer satisfaction and retention. Communication Skills: Strong written and verbal communication skills, with the ability to convey complex security and technical concepts in an understandable manner. Problem Solving: Ability to proactively identify challenges and work with both customers and internal teams to resolve issues. Project Management: Strong organizational skills with the ability to handle multiple tasks and customer accounts simultaneously. Sales Acumen: Comfort with identifying and pursuing upsell or cross-sell opportunities in a consultative, non-salesy manner. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, executives and other employees of the organization. MATHMATICAL SKILLS Ability to apply advanced mathematical concepts. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions of customer requirements. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. OTHER QUALIFICATIONS Requires the ability to operate various office equipment to include a computer, voice mail, copier, fax, and calculator. Requires the ability to operate various software such as word processing, spreadsheets and databases. Also requires the ability and driving record of someone able to commute independently to and from client sites. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Customer Support Manager Location: Hybrid - In Office 2 Days per Week Department: Operations Reports To: Vice President of Operations ASM Group is seeking a Customer Support Manager to lead and elevate our Customer Support team. This role is responsible for overseeing daily support operations, ensuring exceptional service delivery, and driving continuous improvement across customer-facing processes. The ideal candidate is a hands-on leader who combines strong people management skills with a customer-first mindset. You will collaborate closely with internal teams, leverage technology to streamline workflows, and serve as an escalation point for high-priority customer issues. This is a hybrid position, requiring two days per week in the office to support collaboration and team leadership. What You'll Do Lead and manage the day-to-day operations of the Customer Support team Recruit, train, coach, and develop customer support staff Serve as the primary escalation point for complex or high-priority customer issues Monitor support performance metrics (response times, resolution rates, customer satisfaction) and implement improvement strategies Develop, document, and refine customer support processes to enhance efficiency and service quality Collaborate cross-functionally with Sales, Operations, and other teams to ensure seamless customer experiences Manage key customer relationships, including participation in customer meetings, demos, and site rollouts Oversee service vendors, including selection, contracts, and performance management Track and report team performance and project milestones to leadership Support customer onboarding and identify opportunities to expand existing client relationships Lead initiatives to improve team efficiency, reduce response times, and elevate service standards What We're Looking For 2+ years of experience in customer support or a related leadership role Knowledge and experience dealing with refrigerated trailers is preferred Proven experience managing and developing a customer-facing team High school diploma or equivalent required; Associate's or Bachelor's degree preferred Strong organizational skills with the ability to manage multiple priorities Excellent verbal and written communication skills Experience with Microsoft Office and CRM or support ticketing systems Strong problem-solving, decision-making, and conflict-resolution abilities Ability to build strong internal and external relationships Our Core Values All ASM Group employees are expected to demonstrate and uphold our core values: Solutions Oriented Integrity Team Player Competitive "Can Do" Positive Attitude Benefits Offered Hybrid work schedule Company incentive bonus 401(k) with company match Medical, dental, vision insurance HSA & FSA options Dependent Care FSA Short-Term & Long-Term Disability Accidental, Hospital Confinement & Critical Illness Insurance 8 paid holidays Generous PTO Why Join ASM Group? At ASM Group, you'll be part of a collaborative and driven team focused on delivering exceptional service and continuous improvement. We value leadership, accountability, and innovation-and we support our employees with a flexible hybrid work environment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Duties, responsibilities, and activities may change at any time with or without notice, and employees may be required to perform tasks outside of their typical responsibilities as business needs require. Equal Employment Opportunity (EEO) Statement: ASM Group Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination and harassment of any kind without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), sexual orientation, gender identity or expression, marital status, familial status, disability, age, genetic information, protected veteran status, status with regard to public assistance, membership or activity in a local human rights commission, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, performance, and business needs. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. E-Verify Notice: ASM Group Inc. participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, including your rights and responsibilities, please visit ******************** - http://********************. Background Check Disclosure: Employment with ASM Group Inc. is contingent upon the successful completion of a background check. All background checks are conducted by a third-party consumer reporting agency in compliance with the Fair Credit Reporting Act (FCRA) and applicable state laws. Candidates will receive any required disclosures and authorizations separately as part of the hiring process. Job Posted by ApplicantPro

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We're looking for a passionate and dedicated individual to join our team as a Client Lead, Client Success. In this role, you will be responsible for providing account support to drive the achievement of customer retention, penetration and growth goals. You will also build and maintain relationships with clients through added value in the form of proactive consultation on customer needs, customer education and analysis on products and services, recommending cost savings solutions, and managing processes to optimize the productivity assigned accounts. What You'll Do Proactively consult on client needs, goals and objectives, and shares best practices to optimize the productivity of assigned clients Develop client-specific cost savings recommendations and demonstrate an understanding of client business objectives by translating them into solutions Apply comprehensive knowledge of Element's products and services to guide account support for assigned clients and aligned Client Success team, and drive achievement of client retention, penetration, and growth goals Provide day-to-day oversight of aligned Partners, Client Success and portfolios to ensure client expectations, and internal metrics, are being met Build and enhance relationships with clients for aligned portfolio by proactively consulting on client needs, and providing necessary training, as needed Take ownership of escalated issues by applying critical thinking and problem-solving/root cause analysis to identify and implement solutions Utilize independent judgement and discretion when working with clients to recognize needs and advise them on improvement opportunities Develop, maintain, and engage a network of internal resources across functions while representing the “voice of the client” and becoming an advocate for them. Basic Qualifications BS or BA in business or related field required. Equivalent experience may be considered in lieu of a BS/BA degree 5-7 years relevant customer service or client account management experience, preferably in a B2B service environment Proficiency in various MS Office software applications, including Word, Excel, PowerPoint Occasional business travel (10% or less) required Preferred Qualifications Project Management experiences is preferred Location: Hopkins, MN The hiring base salary range for this position is $75,500 -$103,800 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What's in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to ********************************* or call **************. Know Your Rights: Workplace discrimination is illegal

The Client Expansion and Growth Manager (CEGM) plays a key role in supporting sales initiatives within existing accounts. This role is focused on driving business growth by expanding strategic partnerships within the region. The CEGM will work closely with the Director of Account Managers to meet goals related to sales, revenue, forecasting, internal operations, and customer satisfaction. Success in this role requires strong experience in business development, water management programs, and professional client engagement. Key Responsibilities * Growth: Drive revenue expansion by introducing and selling additional Phigenics services to existing client accounts * Proposal Generation: Conduct client discovery calls and present proposals to current customers for new services * Strategic Planning: Identify opportunities in accounts and strategize plan to capitalize * Technical Knowledge: Understand building water systems, infrastructure, regulations and water chemistry. * Differentiate: Communicate the unique value of Phigenics services across accounts. * CRM Utilization: Maintain accurate customer data in CRM and respond promptly to client needs. * Relationship Management: Build and maintain strong, long-term relationships with key stakeholders to ensure client satisfaction and retention. * Collaboration: Work closely with Account Managers, technical teams, and other internal stakeholders to deliver seamless client experiences. * Market Awareness: Stay informed about industry trends, competitor offerings, and regulatory changes to position Phigenics effectively. * Performance Tracking: Monitor sales metrics and account growth progress, providing regular updates and forecasts to leadership. Qualifications Required: * Bachelor's degree required * 1-5 years of professional sales experience in healthcare. Experience with water related engineering is a plus * Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards is a plus. * Ability to calculate ROI. * Excellent communication, organization, and leadership skills. * Strong interpersonal and relationship-building abilities across cross-functional teams. * Skilled in presentations and facilitation. * Self-motivated with a proactive, solution-oriented mindset. * Commitment to professional ethics. * Adaptability in a fast-paced, evolving business environment. * Proficiency in MS Office and HubSpot. Core Competencies * Ability to identify and capitalize on opportunities for selling within existing client accounts. * Skilled in developing and executing account strategies that align with client needs and organizational goals. * Proven ability to build trust and maintain long-term relationships with key stakeholders. * Exceptional verbal and written communication to clearly convey value propositions and negotiate effectively. * Understanding of building water systems, infrastructure, regulatory requirements, and water chemistry to support informed client discussions. Work Environment & Travel * Travel to client sites within the region is required. * Responsibilities include conducting sales related meetings. * Occasional overnight travel may be necessary. * Professional attire (coat and tie or equivalent) is expected; PPE may be required depending on site conditions. * Physical activity may include walking, climbing stairs or ladders

: Studio Xerxes is more than just a studio, it's a creative collective with over 50 years of combined experience in the creation of beautiful and effective, audiovisual content. We provide a fully integrated suite of production services, catering to a diverse clientele including advertising agencies, independent producers, and global brands. With state-of-the-art technology and a creative environment, we are dedicated to turning unique visions into compelling video content that stands out in the market. Job Summary: We're looking for the face, voice, and connective tissue of our production studio's client relationships. This role sits at the intersection of relationship management, creative problem-solving, and growth. You will be the person clients trust, lean on, and come back to-not because you sold them something, but because you listened, understood their goals, and helped them bring their story to life in powerful ways. This is not a transactional sales role. It's a client partnership role for someone who believes growth comes from trust, follow-through, and genuine human connection. Who You Are You're a Listener First: Listening is your superpower. You don't listen to respond-you listen to understand. You can hear what a client is saying , what they're not saying, and what they're struggling to articulate. You're the Real Deal: You're authentic, grounded, and trustworthy. You don't overpromise. You don't sell fluff. You mean what you say-and you do what you promise. You're a Natural Connector: You love people. You build rapport easily-whether that's during a studio tour, a client kickoff, a networking event, or a Zoom call with a global creative team. You're Creatively Curious": You may come from a PR, agency, creative services, or production-adjacent background. You understand creative workflows and get excited about helping clients navigate possibilities they didn't even know existed. You're Calm Under Pressure: When timelines shift or challenges arise, you're the steady presence-problem-solving in real time, communicating clearly, and keeping clients confident and reassured. What You'll Do 1. Client Champion (Account Management & Partnership) Serve as the primary liaison between clients and our global production teams Translate client vision, goals, and feedback into clear direction for creatives and editors Manage relationships across the full client lifecycle, from kickoff to delivery and beyond Maintain and grow our existing book of business by making clients feel heard, supported, and valued Solve problems collaboratively and proactively-no surprises, no dropped balls 2. Growth Driver (Relationship-Based Business Development) Identify natural upsell opportunities through conversation, curiosity, and trust-not pressure Help clients see new ways production can support their evolving goals Represent the studio at networking events, client meetings, and industry gatherings Host studio tours and help turn happy clients into a strong referral network Actively build new relationships with a “service heart”-seeking to help, not hard-sel 3. Strategic Partner Bring client insights back to leadership to help shape new offerings and capabilities Ensure alignment between what is sold and what is delivered-protecting the studio's reputation Stay curious and continue learning about production trends, formats, and storytelling approaches Collaborate cross-functionally with leadership, creative teams, and operations Must-Haves 5+ years' experience in Account Management, Client Services, PR, Creative Agency, or similar client-facing roles Exceptional verbal and written communication skills High emotional intelligence and strong active listening abilities Creative problem-solving mindset Comfortable working with both clients and creative teams Based in Minneapolis, MN and excited to work from an in-studio environment Nice-to-Haves Experience in production, video, creative services, or agency environments Existing Twin Cities professional network Comfort representing a brand in live, in-person environments ABOUT US Xerxes Global Holdings is comprised of the following businesses: EBM Software delivers performance software solutions that drive growth for private equity funds, investment banks, and middle market to large corporations. Blue Ops specializes in strategic M&A advisory and business growth in private equity, investment banking, portfolio companies, etc. The Association of Retail and Consumer Professionals (ARC) is the parent organization of the Category Management Association (CMA), the Shopper Insights Management Association (SIMA), the Retail Dieticians Business Alliance (RDBA), and the Space Planning Association (SPA). XGS is our new data science and artificial intelligence business headquartered in Dublin, Ireland that focuses on developing and productizing advanced analytics for clients. Studio Xerxes provides a full range of video production to internal and external clients our of our film studio in Minneapolis. Employees here are an elite group of bright, strategic thinkers. They are encouraged to take the ball and run with it, and there's no question your impact can be felt. Our employees are highly valued on an individual level and are constantly pushed to grow and continuously move onward and upward in their careers. Here, you'll work with top-level executives and thought leaders, making connections, and continually learning. We do everything possible to ensure you can grow and shine in your role. Xerxes Global, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Job DescriptionAbout OguryOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform. Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. About The Role Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions. In this role, you'll act as the linchpin across client relationships and campaign execution-working hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success. No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholders-making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged. This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week. Our office time is focused on collaboration, connection, and cross-functional problem-solving-bringing together talented, curious people to do great work, together.Why you will love this role Make a real impact - You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets Work with great people - Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment Own your day-to-day - Every day brings variety and autonomy-no micromanagement, just the trust and tools to deliver results What you will be doing Build strong partnerships - Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner Own campaign execution - Manage the full lifecycle of a campaign-from setup and activation to performance reporting and post-campaign analysis Lead your agency patch - Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues Stay informed - Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job Provide strategic counsel - Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives-backed by insights and a consultative approach Identify growth opportunities - Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue Deliver high-impact service - Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value Represent Ogury externally - Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space Collaborate cross-functionally - Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience Manage and mitigate risk - Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions Leverage insights - Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign. What you will bring to Ogury Client-facing experience within the digital advertising industry Hands-on experience in mobile and programmatic advertising is required Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment-even under tight deadlines A mindset of ownership and accountability-you take initiative and follow through A strong analytical approach with the ability to translate data into valuable insights and compelling narratives Creative problem-solving skills and a passion for continuous improvement Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite Excellent communication and presentation skills-you're confident, clear, and engaging A natural ability to build trust and credibility with both external clients and internal stakeholders-you're the expert, and it shows Highly organized with exceptional attention to detail-you keep projects moving and nothing falls through the cracks A growth mindset and drive to succeed-you're motivated to take ownership of your agency patch and make it thrive In compliance with state specific Pay Transparency Acts, we strive to provide this same visibility towards compensation for all of our teams, globally. The salary for the Customer Success Manager role is: $60,000 - $70,000 annually, in addition to annual variable compensation, dependent upon relevant experience and location. Applications will close on October 15, 2025. How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Flexibility in working hours and location- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources- And more We thank you in advance for your interest in Ogury!#LI-HP1 #LI-Hybrid Our CommitmentAt Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.