Customer success manager jobs in Fairfield, CT

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Multi-Specialty Account Manager - Waterbury, CT
Lundbeck 4.9
Customer success manager job in Waterbury, CT
Territory: Waterbury, CT - Multi-Specialty Target city for territory is Waterbury - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: West to the NY border, including Danbury, New Milford, Ridgefield. Middletown, Portland, Seymour, Terryville, Bristol, Roxbury, Kent, Washington. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable, and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! We are seeking a dynamic and results-driven sales professional with a proven track record of success who is looking to grow with LundbeckOur ideal candidate will have the ability to be a specialty product expert with an understanding of requisite market complexities in order to be successful promoting our products to stakeholders in the primary care and neurology settings. As an Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management where applicable. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university 2-5 years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience. Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually Self-starter, with a strong work ethic, tenacity, and outstanding communication skills Adaptability: Ability to embrace change and work collaboratively in a fast-paced team environment. Problem-Solving: Proven analytical skills to identify solutions and overcome obstacles. Data Analysis: Strong computer and technical skills used in analyzing data to develop both short- and long-term goals aligned with business objectives. Must live within 40 miles of territory boundaries Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck Ability to lift, bend, push, pull and move items including, but not limited to equipment, pharmaceutical samples, and any other work-related materials up to 25 lbs. with or without reasonable accommodation. PREFERRED EDUCATION, EXPERIENCE AND SKILLS: Recent documented successful experience selling to general practitioners (GPs) and primary care centers. Prior experience promoting and detailing products specific to CNS/neuroscience Previous experience working with alliance partners (i.e., co-promotions) TRAVEL: Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range $108,000 to $125,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.
$108k-125k yearly 2d ago
Account Manager, New York Metro
Powerpak
Customer success manager job in Congers, NY
Inside Sales Account Manager to fill in the New York Metro Area Pay: First year on target total compensation is $120,000 with no cap ($70,000 base) but you must have the following sales capabilities: You must have two years prior B2B sales success selling commodities into a highly competitive market. Does this describe you? You thrive when selling commodities against well-known, trusted and embedded brands. You are a sales performer with a proven track record of hunting and developing new business. You have an optimistic outlook, listen and ask questions with ease. You have no problem handling rejection, developing strong relationships early, and would describe your selling style as consultative. You excel at cold-calling on the phone, reaching decision makers, value selling, handling objections and set high success goals. A self-starter, you have a strong sense of urgency, and can work independently alongside a small team in a satellite location. You are adaptable, unafraid of new technology, goal-oriented, organized, and have strong written and verbal communication skills. You're comfortable in an inside sales role with a primary objective of growing existing accounts. You like being held accountable for Key Performance Indicators and know that “time kills all deals”. Prior success selling Industrial or Construction supplies to Construction Companies is helpful but not required. Familiarity with NetSuite ERP is helpful but not required. This position requires you to work in an office 5 days a week in Congers, NY. Job type: Full time Benefits Great medical, dental & vision benefits 401(k) matching program Generous paid time off and holiday policies Team-first mindset Career growth opportunities _________________ We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here: ********************************
$70k-120k yearly 17h ago
ASSOCIATE CUSTOMER SUCCESS MANAGER
Flora Colossus LLC
Customer success manager job in Larchmont, NY
Job DescriptionDescription: Flora Health is a leading healthcare technology and media company redefining how pharmaceutical and life sciences organizations connect access, affordability, and engagement at the point of care. Through its integrated data and technology platform, Flora unites EHR-embedded communications, real-time access services, and advanced analytics that enable partners to reach healthcare providers and patients where treatment decisions are made. Summary Flora Health is seeking an Associate Customer Success Manager to support our growing Customer Success team. This role is responsible for assisting with the delivery, performance tracking, and success of client campaigns across our healthcare media and point-of-care (POC) solutions. Working closely with senior team members, you'll help ensure campaigns run smoothly, client needs are met, and internal teams stay aligned. This is an ideal opportunity for someone early in their career who's eager to grow in healthcare marketing, account management, and client strategy within a fast-paced, collaborative environment. Requirements: Responsibilities Support Senior Customer Success Managers in managing client campaigns and partnerships. Assist with onboarding and setup for new client campaigns across EHR and POC platforms. Track campaign pacing, compile performance reports, coordinate with Finance on monthly billing and reconciliation and help prepare client business reviews (QBRs). Coordinate with internal teams (Sales, Product, Operations and Growth) to ensure deliverables are met on time. Maintain client-specific documentation, utilize and keep internal dashboards up to date, and monitor project timelines. Respond to client requests promptly and professionally, escalating issues as needed. Learn Flora Health's media and data offerings, developing a strong understanding of client objectives and KPIs. Contribute to process improvements for reporting, tracking, and client engagement workflows. Qualifications 1-3 years of experience in customer success, client services, marketing operations, or account coordination (internships or agency experience welcome). Strong communication, organization, and follow-up skills. Comfortable working with data, reports, and spreadsheets to analyze results. Team player who thrives in a fast-paced, evolving environment. Experience or interest in healthcare marketing, EHR, or digital media is a plus. Bachelor's degree in marketing, business, communications, or a related field preferred.
$73k-116k yearly est. 5d ago
Sr Customer Success Manager
KWI 4.6
Customer success manager job in Melville, NY
Department Customer Experience Employment Type Full Time Location Melville, NY Workplace type Hybrid Compensation $110,000 / year The impact you'll make What you will bring As a member of the KWI team you will receive About KWI KWI helps retailers maximize sales by uniting their online and in-store capabilities to deliver delightful shopper experiences. With KWI Merchandising and mobile POS, retailers can execute omnichannel flawlessly, and right at their fingertips - clienteling, endless aisle, mobile checkout with the latest payment options, inventory management, and ecommerce.
$110k yearly 60d+ ago
Customer Success Manager
Kliger Weiss Infosystems
Customer success manager job in Greenvale, NY
We are looking for someone to join our Customer Success team who is passionate about helping retailers use technology! KWI is developing innovative technology solutions to help retailers transform their business. Our Customer Success Managers (CSMs) are responsible for the overall health of our relationships with our retail clients. They focus on developing, nurturing, and advocating for our clients and ensuring they are getting the most usage out of our products. A successful client relationship is one where our clients see the value not only in our products, but in the care and expertise they receive from our internal team. Our CSMs are the quarterback of that satisfaction. They might not always have the answers, but they are willing to go the extra mile to ensure that our clients get the information they need so they can run their business successfully. They also care deeply about our clients' business and partner with them proactively through regular touchpoints, including weekly calls and quarterly business reviews, to ensure they have a pulse on where our clients' business is going and how we can best support them. Especially with the onset of COVID-19, retailers need technology now more than ever before. They are being asked to do things they have never done before (think curbside pickup) and we are in a great position to support them. Our platform allows KWI to deliver an industry-leading service that enables our customers to make informed decisions that drive the success of their business. Come join our team and help us transform the retail landscape! About the Job Conduct regular ongoing meetings with retail clients to keep a pulse on business challenges and needs and make recommendations to help address those needs Ensure clients are maximizing KWI's technology solutions and offerings; recognize gaps and drive usage or recommend solutions Identify opportunities for growth and expansion within customer base by understanding their business goals and anticipating their future needs Maintain a detailed understanding of KWI's products and services; become a subject matter expert in not only our clients' business but in how our solutions can support them Maintain a pulse on internal client projects and issues; work with internal Support teams to review customer complaints and concerns and seek to improve all aspects of the customer experience with the company Optimize existing processes within the company and actively enhance all Customer Success initiatives Assist with pre-sales activities and training as needed About You You have a minimum of 5-7 years of experience in a client services, customer success, or account management role Bachelor's degree or equivalent experience You have experience supporting a retail platform and/or an ecommerce platform Your strongest asset is your ability to communicate and build relationships with people You are highly motivated and collaborative; a natural team player You are a curious person and a creative thinker You can perform under pressure and meet deadlines while demonstrating enthusiasm towards colleagues and clients You can anticipate change and proactively adjust priorities and strategies accordingly You have outstanding written and verbal communication skills Experience within a SaaS organization or working with SaaS technology is preferred, but not required Experience in retail or working with retailers is preferred, but not required About Us We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a values and mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. When it comes to our people, we strive to create an environment where our teams can live and work well. KWI's culture is rooted in our core values - commitment, respect & dignity, accountability, reliability, passion, and caring . While we do find time to have fun, we also work hard. We encourage our people to take risks, to challenge the status quo, to improve processes, and to be better every day. We have a team of passionate and dedicated employees who are committed to making themselves and our clients better. KWI is a privately-held, debt-free, and 100% management owned company that continues to grow! At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create and support an environment where no individual is advantaged or disadvantaged because of their background. We offer equal employment opportunity regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws on the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.
$73k-116k yearly est. Auto-Apply 60d+ ago
Customer Account Manager
Westrock Company 4.2
Customer success manager job in Deer Park, NY
Title: Customer Account Manager Hours: 8am-5pm Monday-Friday Salary: $50,000-$60,000/yr Opportunity summary: As a Senior Assistant Customer Service, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for their Smurfit Westrock experience. You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer. How you will impact Smurfit Westrock * Represent Smurfit Westrock values and deliver excellent service through each interaction. * Facilitates quotes and provides pricing. * Creates new item specifications/projects. * Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met. * Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues * Handle outside purchases for services and materials required for the manufacturing of customer projects. * Produce customized reports and share data with customers. * Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues. What you need to succeed: * High School diploma or G.E.D. (Preferred Associate/bachelor\u2019s degree) * Customer service or related work experience in manufacturing environment or other industries (2+ years- experience preferred) * Basic knowledge of operational procedures and tools. * Demonstrates a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind. * Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience. * Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise. * Demonstrate organizational and time management skills to ensure achievement of desired results. * Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers. * Ability to navigate in multiple systems. What we offer: * Corporate culture based on integrity, respect, accountability, and excellence. * Comprehensive training with numerous learning and development opportunities * An attractive salary reflecting skills, competencies, and potential. * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. * Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program. The starting range is $50,000-$60,000/yr, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process. You may apply online at [1] ******************************** and the application window is expected to close by 1/5/26. References Visible links 1. http://******************************** Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
$50k-60k yearly 19d ago
Client Success Manager
Flexi 3.7
Customer success manager job in Shelton, CT
Job DescriptionDescription: Flexi Software has been a trusted provider of accounting solutions for over 30 years, offering both cloud-based and on-premise software tailored for organizations with complex accounting requirements, such as multi-entity and inter-company accounting. Our comprehensive suite includes modules like General Ledger, Accounts Payable, Accounts Receivable, Purchasing, Fixed Asset Management, Project Accounting, Workflow Automation, Financial Reporting, and Budget Software. Serving industries including insurance, banking, credit unions, and financial services, Flexi is renowned for its robust features, flexible deployment options, and exceptional customer support. Position Summary We are seeking a client-facing professional with strong project management, solution consulting, and customer relationship skills to join our growing Client Success team as a Client Success Manager. This hybrid role is broken into four core functions: Client Success (40%) Project Management (30%) Solutions Consulting (20%) Other Strategic Initiatives (10%) The ideal candidate will be responsible for guiding clients through the full post-sale lifecycle-from onboarding and implementation through long-term engagement and optimization. You'll serve as a trusted advisor, working cross-functionally to ensure clients derive maximum value from our solutions, and play a key role in delivering a high-touch customer experience that fosters loyalty and retention. Key Responsibilities Client Relationship Management (40%) Serve as the primary point of contact and advocate for assigned clients. Develop a deep understanding of client goals and build trusted, long-term relationships. Proactively monitor customer health and address issues before they escalate. Identify and pursue opportunities for upselling, cross-selling, and expansion. Serve as the voice of the customer to internal product and engineering teams. Project Management (30%) Manage onboarding and implementation projects from kickoff to go-live. Develop and maintain detailed project plans, timelines, and communication cadences. Coordinate efforts between client stakeholders and internal teams. Track project milestones, manage risks, and ensure successful delivery on time and within scope. Solutions Consulting (20%) Partner with clients and Account Executives to understand and translate business requirements into effective configurations of the Flexi suite. Provide consultative support for workflow design, product usage, and optimization. Support data migration, testing, and training initiatives in collaboration with technical resources. Help clients understand and fully adopt features that align with their strategic objectives. Other Strategic Initiatives (10%) Contribute to process improvement efforts and documentation that scale customer success practices. Collaborate on customer feedback programs and product enhancement planning. Participate in internal training and mentoring initiatives as needed Requirements: 5+ years of experience in a customer success, implementation, or consulting role supporting enterprise software solutions. Strong understanding of project management principles with the ability to manage multiple concurrent projects. Technical proficiency with accounting software, ERP systems, and relational databases (SQL knowledge a plus). Excellent communication and interpersonal skills with a customer-first mindset. Proven ability to translate complex technical topics into client-friendly guidance. Experience working with financial services or accounting software is highly preferred. Bachelor's degree in Business, Accounting, Information Systems, or a related field. Flexi provides excellent benefits including paid holidays and paid time off, a 401(k) Plan with company participation, health and dental insurance, life and disability insurance, and a vision discount plan. Location: Shelton CT preferred or Remote Only candidates under consideration will be contacted. Any offer of employment will be contingent upon positive background check. No phone calls, please. Principals Only. Drug-free workplace. M/F/V/H EEO
$66k-106k yearly est. 28d ago
Dealer Success Manager - Long Island/Queens
Lotlinx 3.5
Customer success manager job in Islandia, NY
Job Description Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management. Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities. Job Summary The Dealer Success Manager supports our dealer base. They are responsible for interfacing with our dealers to build relationships, drive adoption of our platforms and our tools, and use data to recommend inventory strategies for success. They will generate new business and upsell our current customer base. Must be based in/near Long Island or Queens. Key Responsibilities Build and Maintain Relationships: Foster strong, long-term relationships with active dealers through weekly calls, monthly performance reviews communication and problem solving skills, providing tailored solutions for dealer success. Serve as an Ambassador: Educate dealers on Lotlinx products, company, and best practices including risk inventory, channel marketing and market trends Customer Success Reporting: Conduct regular meetings using data and reports (weekly, quarterly) to ensure optimal use of our platform, and setting up strategic campaigns to achieve dealer goals. Retention and Churn: Assess and manage risks for each dealer to proactively prevent churn, driving retention and growing revenue. Product/Service Updates: Identify and prioritize updates based on dealer feedback, industry trends, market dynamics, and competitor analysis using our tools. New Business: Generate sales with new dealerships, increase our market penetration, and contribute revenue. Current Customer Growth: Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business Qualifications Bachelor's degree or equivalent experience 5+ years of sales experience preferred Experience with presentation tools, Salesforce, and Outreach Proven track record of sales success Experience in the automotive industry is required Existing in-market dealer relationships highly preferred What We Are Looking For? Proven Relationship Management: Proven track record of managing dealer relationships; dealer principles, dealer groups Tech-Savvy: Ability to understand, interpret, and present data effectively using a consultative approach. Quick Learner: Ability to grasp new concepts quickly, maintain an open mind for change, and proactively solve problems. Excellent Communication: Strong communication and presentation skills, with a focus on listening for understanding and influencing outcomes. Client Service Excellence: Proven track record of delivering outstanding client service. Leadership Engagement: Expertise in interfacing with client contacts at various leadership levels. Technical Presentation: Ability to effectively present Lotlinx platform and technology and respond to client requirements and requests with urgency. Client Standards Understanding: Capacity to educate and consult with dealers and requirements related to offered products, features, and solutions. Internal Communication: Ability to communicate client requirements to internal teams with urgency to ensure alignment. High Integrity and Work Ethic: Self-starter with a strong work ethic, high energy levels, and a commitment to integrity. Pay: $100,000 base salary + generous commission structure. Benefits: Medical, Dental, Vision, Matching 401k. Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Lotlinx is not currently able to offer sponsorship for employment visa status. Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada. Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.
$100k yearly 14d ago
Manager of Customer Engagement
Altice USA Inc. 4.0
Customer success manager job in Islandia, NY
Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary The Manager of Customer Engagement will play a crucial role in implementing programs designed to enhance customer lifetime value (LTV) of Optimum's customer base through effective product management and engagement initiatives. This position will focus on supporting the go-to-market (GTM) for Overbuilder Protention, Movers, & Referral Programs among others to help ensure that Optimum meets its annual objectives. Responsibilities * Assist in the development and execution of Base Management programs aimed at improving customer LTV through effective product management and engagement strategies. * Oversee day-to-day management of cross-functional go to market for key projects. Work with product, data / business intelligence, marketing, finance & others to support the execution of the GTM strategy to ensure alignment with corporate goals. * Contribute to designing and implementing engagement programs that strengthen customer relationships, increase product adoption, and improve overall satisfaction. * Help create and oversee customer referral programs that encourage existing customers and other audiences to refer new customers, boosting acquisition and brand loyalty. * Assist in implementing effective onboarding strategies to provide new customers with a seamless experience, facilitating early engagement and long-term retention. * Help manage the Mover program, ensuring customers who relocate have a smooth transition and continue to engage with Optimum's offerings. * Contribute to establishing metrics for evaluating the effectiveness of Base Management programs, utilizing data analytics to inform strategies and improvements. * Work closely with teams in Product, Marketing, Sales, and Customer Care to ensure alignment and contribute to the success of customer engagement initiatives. Qualifications * Minimum of 5 years of experience in customer engagement, product management, marketing or related fields, with a demonstrated ability to enhance customer lifetime value. * Bachelor's degree required; advanced degree preferred. * Solid understanding of the telecommunications or subscription service industries, with insights into customer behavior and market trends. * Strong analytical skills, with the ability to interpret data and develop actionable strategies. * Proven experience collaborating with cross-functional teams and managing projects from conception to execution. * Excellent communication and interpersonal skills, with the ability to influence stakeholders effectively. * Strategic thinker with a results-oriented approach, capable of developing and executing plans while addressing immediate challenges. * Experience in developing onboarding and referral programs that drive engagement and retention. * Ability to thrive in a fast-paced environment, efficiently managing multiple priorities and deadlines. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $150,000 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
$123.4k-150k yearly 32d ago
Major Gifts and Foundation Relations Manager
L.E.A.P. Inc. 4.4
Customer success manager job in New Haven, CT
Job Description The Major Gifts and Foundation Relations Manager develops and executes comprehensive fundraising strategies to cultivate, solicit, and steward individual major donors and institutional funders supporting LEAP's $7.3M annual budget. This position serves as a key member of the Development and Communications team, managing a combined portfolio of 70-100 prospects that includes individual donors, foundations, and corporations. Success requires exceptional interpersonal skills, strategic thinking, and the ability to articulate LEAP's impact in ways that motivate giving. This is a full-time, exempt (salaried) position requiring strong organizational abilities, emotional intelligence, and comfort with modern technology including AI tools and donor database systems. The role requires balancing individual donor cultivation with foundation relationship management, taking initiative to build and deepen relationships, and working collaboratively across the organization to engage donors meaningfully. Reports to: Deputy Director of Development and Communications Essential Duties Individual Major Gifts Management Manage portfolio of 60-80 major donors and donor prospects (previous gifts of $10,000+) Develop and implement personalized cultivation and solicitation strategies aligned with donor interests and capacity Conduct 12-18 meaningful donor contacts monthly through meetings, calls, site visits, and events Collaborate with and support LEAP senior staff, Board members, and volunteers on solicitation strategy and execution Research and qualify new prospects through wealth screening and relationship mapping Create compelling, tailored proposals and solicitation materials Foundation Relations Serve as primary contact for 10-20 priority foundation and corporate funders, with primary focus on foundation relationships Collaborate with grant writer and Deputy Director of Development on proposal strategy and reporting requirements for assigned institutional funders Draft proposals and reports independently for select funders Coordinate foundation meetings and program tours Identify opportunities to deepen foundation relationships and increase funding levels Stewardship and Engagement Manage $2 million in existing relationships and cultivate, solicit and secure $250,000 in new support annually Design and execute stewardship plans for both individual and institutional funders Coordinate donor engagement opportunities including site visits, program observations, and volunteer activities Develop customized impact reports and communications demonstrating program outcomes Ensure timely, authentic acknowledgment and recognition of all gifts Strategic Planning and Systems Management Develop and implement annual major gifts and foundation fundraising plans that support LEAP's budget and organizational priorities, with approval from Deputy Director of Development and Communications Maintain accurate, detailed records in CRM (Raiser's Edge) including contact reports, giving history, and strategy notes for all portfolio prospects Track pipeline metrics and provide regular progress reports to leadership Conduct prospect research using traditional and AI-assisted tools Collaborate with the communications team on materials supporting major gifts and institutional giving efforts Required Qualifications Bachelor's degree from an accredited institution of higher education Minimum 5 years of major gifts fundraising experience with proven track record of closing gifts of $25,000+ Experience managing foundation relationships and collaborating on institutional proposals Exceptional verbal and written communication skills with ability to craft compelling, personalized proposals and presentations Preferred Qualifications Experience in youth development, education, or social services sector Established relationships with Connecticut philanthropists and foundation funders Knowledge of New Haven community and nonprofit landscape CFRE certification or interest in pursuing professional development Experience working with Board members and volunteers on fundraising initiatives Technical Skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, and presentation software Experience with donor database systems (Raiser's Edge preferred), prospect research platforms (iWave), and organizing digital records, or ability to learn quickly Comfortable using AI tools to assist with prospect research, writing, and data analysis Essential Competencies Results Orientation: Meeting fundraising goals and advancing donor relationships with metrics-driven accountability Research, Data Analysis, and Project Management: Strong capabilities in prospect research, analyzing donor data, and managing multiple complex projects simultaneously Self-Motivation: Ability to work independently, take initiative, and manage time effectively Special Requirements Flexibility to work some evenings and weekends as needed for donor meetings, events, and organizational activities Willingness to occasionally travel to donor meetings or conferences Ability to represent LEAP professionally in the community Reliable transportation to donor meetings and program sites Compensation Salary: $70,000-$80,000, commensurate with experience. Excellent benefits, including health, dental, vision, and life insurance, along with retirement plan with employer contribution. Generous PTO, holiday leave, and professional development opportunities. How to Apply Send a letter of interest and resume through our online application portal: Recruitment Portal Note: This is a hybrid position based out of the LEAP office in New Haven, CT. There is a required minimum of two days per week in person, with additional in-person days assigned as needed by department leadership. LEAP reserves the right to change its hybrid work policy. Additional information about the organization is available via ******************** LEAP is an equal opportunity employer.
$70k-80k yearly 22d ago
Client Success Manager
Tru Optik Data Corp
Customer success manager job in Stamford, CT
THE OPPORTUNITY We seek an experienced, passionate, and highly motivated Client Success Manager based in Stamford, CT. This person will use deep understanding of Tru Optik's technology & services capabilities combined with up-to-date knowledge of each client's business model and objectives to ensure client satisfaction, retention, and help maximize client and Tru Optik revenue. The Client Success Manager also assumes responsibility for client and partner communications during the implementation process and is responsible for achieving on-time launches of expansion projects for existing customers. Tru Optik's client service philosophy is based on establishing long-standing client relationships formulated foremost on trust as well as high-touch and proactive service. This position will initially report to the Chief Client Officer. KEY RESPONSIBILITIES · Understand, track, and follow-up on all open projects as well as their prioritization towards supporting the strategic vision of the account as articulated by the sales and revenue teams. · Be able to understand and use Tru Optik's technologies be able to provide general guidance on how to use our products · Deeply understand each client's business including business models, key operating statistics, high-level technical architectures and key partnerships. · Directly oversee, prioritize and quarterback all new major technology installations as well as ongoing expansion projects. While not directly responsible for revenue, you can have a material impact on the business by nailing on-time implementations. · Work closely with technical support teams to ensure smooth operations of day-day customer support. · Assist clients in selecting the best data solutions given their requirements. · Manage the collection and relative prioritization of new feature requests. Submit through to product management and see through to completion. · Work closely and help lead Tru Optik training teams to facilitate the continued education of our customers. ABOUT YOU · BA/BS degree and 3-6 years experience with internet technologies · 3-6 years experience in the online advertising/internet marketing field in a client-facing capacity · Understand the online video business and/or data solutions that add value · Possess the leadership skills necessary to work with a large and complex client, acting as the primary point of contact day-to-day · Any experience working directly with more traditional television businesses can be a plus · Demonstrate a track record of exemplary project and program management skills · Able to prioritize requests and workload, keep to-do lists, and prioritize those lists both within and across a book of business · Very strong communication skills both written and verbal · Excited to help large companies manage their successful use of enterprise-focused technology · Value answering client questions in a highly timely manner and able to marshal internal resources to do so where needed. OTHER VALUES · Smart and excited about learning in a dynamic work environment · Self-motivated and can thrive in a startup · Optimistic · Fun to work with · Fundamentally excited about the opportunity to reshape an industry! BENEFITS Tru Optik offers a competitive benefits package including subsidized healthcare, 401k match, office snacks, and a flexible approach to vacations and time off. Tru Optik is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran's status or any other characteristic protected by law.
$61k-95k yearly est. Auto-Apply 60d+ ago
Client Service Manager (#56)
Sunstates Security 3.8
Customer success manager job in Islandia, NY
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list. Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company. Job Skills / Requirements Sunstates Security is hiring a CSM who will oversee an Operation Manager, providing the scheduling of security officers at each designated site, and direct and prioritize the work activities of all assigned guards. Responsibilities include but are not limited to: Review Post assignments Responsible for making sure all logbooks and sign in sheets and equipment are properly maintained. Make sure the security staff at each site properly responds to all incidents and reports and incidents through proper Corporate protocols. CSM will review the incident reports. Meet and approve all new hires and ensure the qualifications are met prior to assignment. Conduct investigations and prepare written reports when necessary. Meet with clients regularly to ensure the security service is operating as proposed. Participate in the planning process for all requests for scheduling of special events at the site location. Attend weekly operations meeting at the Corporate office and report to VP of Operations. Education Requirements (All) High School diploma or equivalent Certification Requirements (All) Drivers License NY State Security Guard License Additional Information / Benefits The Sunstates customizable benefits package includes the following minimum components: Affordable Care Act compliant Medical Benefits Program Dental Insurance Program Free Life Insurance Disability Insurance Paid Time Off & Bereavement Leave Paid Holidays Direct Deposit or Pay Cards Employee Incentives Referral Bonuses Employee of the Month Award Education Reimbursement Service Awards Employee Involvement Initiatives Management Mentoring and Support Career Advancement 401K program Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans! Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401K/403b Plan, Educational Assistance This job reports to the Vice President of Operations This is a Full-Time position Number of Openings for this position: 1
$63k-87k yearly est. 22d ago
Dealer Success Manager
Capital One 4.7
Customer success manager job in Jericho, NY
Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives. You are instrumental in expanding our footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company's bottom line. You will play a key role in Capital One's technology and relationship evolution. We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly. Key Responsibilities: Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals. Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes: Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process. Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization. Product and Process troubleshooting, specifically relating to Navigator Platform. Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle. Travel: This position will be traveling up to 50% within the metro area of Jericho, NY. Basic Qualifications: High School diploma, GED or equivalent certification At least 1 year of experience in Process Management At least 1 year of experience in Relationship management Preferred Qualifications: Bachelors Degree 2+ years of experience in Process Management 2+ years of experience in Relationship management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Jericho, NY: $128,000 - $146,100 for Dealer Success Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$128k-146.1k yearly Auto-Apply 34d ago
Retail Client Experience Manager
Kearny Bank 4.4
Customer success manager job in Harrison, NY
Assists the Retail Relationship Manager in the day-to-day operations of the Branch, manages the Kearny Bank Protocols along with the inside relationship building process. In partnership with the Retail Relationship Manager, responsible for the sales, service and operation of the branch. Manages, coaches and leads the branch team in achievement of all sales and service expectations as outlined by the branch goals and service standards. A natural leader who is committed to the training and development of the branch team, and extraordinary communicator and has the ability to report on client feedback and team performance. Responsibilities The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. * Assists the Retail Relationship Manager in the development, expansion and management of consumer and business account relationships within a branch concentrating efforts in meeting client needs for financial products and services. Identify clients with additional profit potential and develop action plans to expand these relationships. * Support the implementation of the Kearny Bank Client Experience. * Deliver strategic insights to improve the client experience. * Design and deliver weekly, monthly and quarterly Client Experience effectiveness reports. * Lead, motivate, reward and develop the branch team. * Develop and manage the process to resolve client criticisms and concerns in a courteous, positive and timely manner. * Simplifies and strengthens client experiences and builds client trust by listening to feedback, understanding reasons of dissatisfaction and identifying opportunities to improve. * Coach the sales process and each team member. Hold team accountable for sales objectives. * Proficient in delivering and coaching the flawless delivery of our service protocols and the sales process (The Client Experience) to all Team Members, including new employees. * Assists Retail Relationship Manager in enforcing Bank Security Policies and Procedures. Conducts branch audits on a regular basis. * A leader in assisting branch team with resolving operating and servicing issues while still delivering the Client Experience. * Opens and closes accounts and solves daily client needs. * Must be able to perform Universal Banker (I & II) duties including proving the main cash vault and ATM and Coin Machines. Process teller work and ensure all work is processed properly. * Ensure compliance with all established policies and procedures. * Serves as a role model for branch team, provides guidance on appearance and dress, as needed. * Conduct daily observations of team and provide mentoring and training to improve staff development and overall branch results. * Serve as a liaison between the branch and various departments to ensure full communication and understanding of all company policies and procedures. * Conducts individual coaching sessions with each team member on a quarterly basis with a strong emphasis on achievement of production goals and service standards. * Assist Business Relationship Officers and Loan Officers with business calls to existing and potential clients, as needed. * In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies. * Perform other duties as may be assigned. Qualifications * Bachelor's degree or comparable professional training is required. * Minimum 5 years' experience in banking or a financial institution required of which at least 3 years has been in a supervisory position. * Proven sales track record. * Ability to meet/exceed client experience needs, identify client/project needs. * Knowledge of bank's products, services, sweep accounts, concept & Techniques and cash management services. * Ability to model Relationship Building Techniques and effectively cross-sell. * Ability to resolve client questions and/or complaints. * Ability to manage staff and resolve conflict. * Ability to foster open communication, deliver presentations, demonstrate listening, speaking and written communication skills. * Ability to answer questions effectively, build client relationships and build internal and external networks. * Ability to act with integrity, demonstrate adaptability, work commitment and maintain a positive performance in all situations. * Working knowledge of Microsoft Excel, Word, Access and Outlook. * Ability to interact effectively and tactfully with all levels of the Bank. * Ability to read, write and speak clearly. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus. SUPERVISORY RESPONSIBILITY: Supervises work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have responsibility for making these decisions. COMPENSATION $26.44-$40.87/hr
$26.4-40.9 hourly Auto-Apply 60d+ ago
Sales & Client Success Manager
Lloyd Staffing 4.2
Customer success manager job in Bohemia, NY
Sales Operations Manager - Custom Furniture Design About the Company We are a fast-growing, market-leading custom furniture design company dedicated to superior quality, customer satisfaction, and innovative craftsmanship. With a strong reputation for excellence, we are seeking a dynamic Sales Operations Manager to optimize and elevate our sales process. Role Overview The Sales Operations Manager will be responsible for ensuring an efficient and effective sales cycle-from accurate quoting to follow-up processes to driving successful closings. This individual will partner closely with sales leadership and the design team to streamline operations, maximize customer satisfaction, and help the company scale with continued growth. Key Responsibilities Oversee and refine the quoting process to ensure accuracy, timeliness, and alignment with customer needs. Implement and maintain effective follow-up systems that drive engagement and conversions. Collaborate with the Sales team to ensure smooth handoffs and clear communication throughout the customer journey. Develop metrics and reporting to monitor pipeline health, forecasting accuracy, and deal progression. Identify and implement tools, processes, and best practices to improve overall sales efficiency. Support sales leadership with insights and recommendations that increase closing rates. Train and mentor sales team members on operational excellence, customer follow-up, and process discipline. Why Join Us? Be part of a growing, respected leader in custom furniture design. Work in a collaborative, customer-focused culture. Opportunity to shape and elevate sales operations in a high-growth environment. Competitive compensation and benefits package.
$59k-92k yearly est. 38d ago
Client Executive 2 (Multi-client)
Sodexo S A
Customer success manager job in New Haven, CT
Role OverviewLead with vision. Serve with excellence. Elevate healthcare through hospitality. Yale New Haven Health System (YNHHS) is Connecticut's leading healthcare network, encompassing Bridgeport Hospital and its Milford Campus, Greenwich Hospital, Lawrence + Memorial Hospital, Yale New Haven Hospital, Saint Raphael's Campus, Westerly Hospital, and Northeast Medical Group. With more than 7,500 university and community physicians and advanced practitioners, YNHHS delivers comprehensive, integrated, family-focused care across 100+ medical specialties. Sodexo is seeking a strategic and experienced Client Executive 2 - Food Service to lead food and nutrition operations across multiple YNHHS locations, including York Street, Saint Raphael's, Lawrence + Memorial, and Westerly. This high-impact role will oversee a team of General Managers, Clinical Nutrition, Patient Experience, and culinary leaders, driving operational excellence, client satisfaction, and Sodexo program delivery. Why Join Sodexo?At Sodexo, we believe that food is more than nourishment - it's a pathway to healing, comfort, and connection. Join a team that's transforming healthcare hospitality and making a difference in the lives of patients, families, and caregivers every day. What You'll DoLead and mentor a team of 5 CE1s/General Managers and 300+ frontline employees Manage multi-site foodservice contracts and ensure KPI attainment across locations Develop and manage client and Sodexo budgets; ensure fiscal accountability and performance Build and maintain strong relationships with hospital and health system C-suite leaders Oversee union workforce operations and ensure compliance with labor agreements Champion Sodexo's standards for quality, safety, and patient experience Collaborate with VPO Melissa Deschamps and CE2 Raelynn (Bridgeport) on system-wide initiatives Serve as a visible leader within the New Haven market, representing Sodexo with professionalism and impact What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You BringProven success in multi-site foodservice leadership, preferably within healthcare Strong financial acumen and experience managing large budgets Exceptional client relationship management and executive presence Ability to lead unionized teams and navigate complex operational environments Familiarity with Sodexo systems, tools, and culture - internal candidates strongly preferred Willingness to be onsite 80% of the time; hybrid flexibility available PMP or Lean Six Sigma certification a plus Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 7 years Minimum Functional Experience - 7 years
$108k-196k yearly est. 11d ago
Customer Account Manager
Smurfit Westrock
Customer success manager job in Deer Park, NY
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Title: Customer Account Manager Hours: 8am-5pm Monday-Friday Salary: $50,000-$60,000/yr Opportunity summary: As a Senior Assistant Customer Service, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for their Smurfit Westrock experience. You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer. How You Will Impact Smurfit Westrock * Represent Smurfit Westrock values and deliver excellent service through each interaction. * Facilitates quotes and provides pricing. * Creates new item specifications/projects. * Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met. * Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues * Handle outside purchases for services and materials required for the manufacturing of customer projects. * Produce customized reports and share data with customers. * Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues. What You Need To Succeed * High School diploma or G.E.D. (Preferred Associate/bachelor's degree) * Customer service or related work experience in manufacturing environment or other industries (2+ years- experience preferred) * Basic knowledge of operational procedures and tools. * Demonstrates a customer-oriented mindset and ability to operate with customers' best interests in mind. * Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience. * Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise. * Demonstrate organizational and time management skills to ensure achievement of desired results. * Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers. * Ability to navigate in multiple systems. What We Offer * Corporate culture based on integrity, respect, accountability, and excellence. * Comprehensive training with numerous learning and development opportunities * An attractive salary reflecting skills, competencies, and potential. * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. * Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program. The starting range is $50,000-$60,000/yr, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process. You may apply online at ******************************** and the application window is expected to close by 1/5/26. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. The salary range for this position is $34,500.00 - $57,500.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 05-Jan-2026.
$50k-60k yearly 3d ago
Security Client Manager - White Plains
Security Director In San Diego, California
Customer success manager job in White Plains, NY
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Security Client Manager, based out of our White Plains, New York branch. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Salary: $70,000 / year Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1473830
$70k yearly Auto-Apply 36d ago
Client Accountant
General Re Corporation 4.8
Customer success manager job in Stamford, CT
Shape Your Future With Us General Re Corporation, a subsidiary of Berkshire Hathaway Inc., is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. It owns General Reinsurance Corporation and General Reinsurance AG, which conducts business as Gen Re. Gen Re delivers reinsurance solutions to the Life/Health and Property/Casualty insurance industries. Represented in all major reinsurance markets through a network of 38 offices, we have earned superior financial strength ratings from each of the major rating agencies. Gen Re currently offers an excellent opportunity for Client Accountant to work in the North America P&C Operations team based in our Stamford office. This is a hybrid role Role Description The Client Accountant serves as the primary accounting contact for the Client and Treaty Business Units. This role involves frequent interaction with multiple departments and senior management to deliver analysis and early-warning intelligence regarding client experience. Primary Responsibilities Manage all aspects of clients' assumed account processing and analysis; Review and validate client cessions for compliance with contract terms & conditions; Reconcile and register premium & bulk losses, collect & apply cash, analyze premium volume changes & ageing balances Calculate & prepare statements for adjusted commission and/or premium Calculate and invoice for reinstatement premium, if applicable Draft client reporting/ billing formats and remittance instructions in accordance with contract terms Review and analyze earnings, estimates, premium volume growth, and overdue receivables Build & maintain strong working relationships with other Gen Re business and service unit Role Qualifications and Experience Working knowledge of the insurance/reinsurance industry preferred Proficiency in Microsoft Office Suite, especially Excel Strong written and oral communication and strong interpersonal skills Organizational ability and attention to detail Team-oriented mindset with ability to collaborate effectively Ability to work under time constraints and manage multiple priorities Strong math/analytical skills Experience with SAP, FS-RI, FS-CD a plus Self-starter with a strong work ethic and ability to multitask Commitment to continuous learning and professional development, including pursuit of relevant designations, as appropriate Salary Range 63,000.00 - 84,000.00 USD The annual base salary range posted represents a broad range of salaries around the US and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training. Our Corporate Headquarters Address General Reinsurance Corporation 400 Atlantic Street, 9th Floor Stamford, CT 06901 (US) At General Re Corporation, we celebrate diversity and are committed to creating an inclusive environment for all employees. It is the General Re Corporation's continuing policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, sex (including childbirth or related medical conditions), religion, national origin or ancestry, age, past or present disability , marital status, liability for service in the armed forces, veterans' status, citizenship, sexual orientation, gender identity, or any other characteristic protected by applicable law. In addition, Gen Re provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.
$85k-116k yearly est. 29d ago
Account Manager - Client Services
Flextrade Systems 3.8
Customer success manager job in Great Neck, NY
About FlexTrade: FlexTrade Systems is a financial technology Software Company headquartered in Great Neck, New York. We are celebrating 30 years as the industrial pioneer and a global leader in broker-neutral, trading platforms for equities, foreign exchange, options, futures, and fixed income. With 500+ employees across 10+ offices in North America, Europe and Asia, and a worldwide client base both from Buy Side and Sell Side business. It is an exciting time to join FlexTrade. Each line of business and region is at different growth phases. Across its functional teams, FlexTrade is taking bold steps to transform its business and approach positioning itself for the next phase of growth. Job Summary: We are looking for an Account Manager to join our Client Services team. The team is responsible for new and existing clients and is involved with the full project life cycle as well as ongoing support. This includes analysis, design and implementation during a new client onboarding, as well as implementation, maintenance and enhancement projects once the client is live. You will be responsible for ensuring the overall goals of the client are understood and delivered successfully by the Client Services team. You will need to manage multiple client implementations across asset classes, keeping deliveries on track and expectations managed. Working directly with the clients' trading desk and technology teams alongside other Client Services teams to see projects through to successful completion. Key to this position will be understanding priorities from the client's perspective and managing the projects and deliverables effectively and efficiently. The Account Manager- Client Services role is responsible for: * Manage the implementation of new or existing clients in line with our standard operating procedures. * Fulfill existing client's requirements and provide timelines. * Ensuring our new clients are implemented on time and under budget. * Working with internal teams on implementation related items to ensure we deliver in line with our commitments. * Developing detailed project plans and timelines, driving them to completion through agreement with the client and support from internal teams where necessary. * Owning each assigned complex and strategic engagement, acting as the primary day-to-day management point person working across multiple internal groups driving tasks through to completion within tight deadlines. * Driving transparency and consistency by clear communication and production of engagement-specific documentation. * Leveraging domain expertise and relationship skills to build and maintain credible relationships with clients. * Monitor implementation progress and reporting to senior management * Keep all internal and external stakeholders updated on the progress of projects * Communicate Confidently project status and raise alerts * Have strong understanding of buy-side EMS workflows. * Run quarterly reviews alongside the senior management team with client's senior stakeholders
$77k-110k yearly est. 3d ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Fairfield, CT?

The average customer success manager in Fairfield, CT earns between $60,000 and $143,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Fairfield, CT

$93,000

$60,00010%

$93,000Median

$143,00090%

What are the biggest employers of Customer Success Managers in Fairfield, CT?

The biggest employers of Customer Success Managers in Fairfield, CT are:

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Multi-Specialty Account Manager - Waterbury, CT

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ASSOCIATE CUSTOMER SUCCESS MANAGER

Sr Customer Success Manager