Customer Success Manager
Customer Success Manager Job In Detroit, MI
We are seeking a highly motivated and organized Client Success Representative to join our team. In this role, you will work directly with clients to ensure their needs are met and provide essential administrative support across various processes. The ideal candidate will have strong attention to detail, excellent communication skills, and experience working with vendors and managing client product information.
Key Responsibilities:
Quote Generation: Prepare and provide accurate quotes to clients based on their needs and requirements.
Vendor Relationships: Manage and maintain relationships with key vendors such as Ingram, Fortinet, and Datto to ensure smooth operations and delivery of services.
Deal Registrations: Oversee deal registration processes, ensuring accurate and timely submissions.
Warranty Renewals: Assist clients in managing warranty renewals to maintain service continuity.
Client Microsoft Licenses Management: Oversee and track client Microsoft license usage, ensuring compliance and managing renewals as necessary.
Administrative Assistance: Provide general administrative support, including coordinating with clients and internal teams to ensure smooth workflows.
Product Tracking: Track product shipments and delivery for clients, ensuring timely receipt and resolution of any issues.
Order Entry: Accurately input and track orders to ensure proper processing and delivery to clients.
Qualifications:
Proven experience in a customer success or administrative support role, preferably within the technology industry.
Familiarity with vendors such as Ingram, Fortinet, and Datto is highly desirable.
Strong organizational and multitasking abilities.
Excellent communication skills, both written and verbal.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in Microsoft Office Suite (Excel, Word, etc.).
Ability to work independently and as part of a team.
We Offer:
Competitive salary and benefits package.
A dynamic and supportive team environment.
Opportunities for professional growth and development.
If you are passionate about providing outstanding client support and thrive in a fast-paced, team-oriented environment, we encourage you to apply!
Area Sales Manager, Aggregates
Customer Success Manager Job In Dundee, MI
ARE YOU READY TO BUILD PROGRESS WITH US? Driven by our purpose: Building progress for people and the planet. We are transforming to become the global leader in innovative and sustainable building solutions. Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success. The company is driving circular construction as a world leader in recycling to build more with less. Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
Description:
ABOUT THE ROLE
Working with the Market Commercial Manager, the Area Sales Manager is responsible for developing the market sales strategy and leading, managing, and developing a team of territory sales managers to execute the strategy for the assigned geography. This role will have a sales territory as well as sales management responsibility for additional territories. This includes, but is not limited to, the achievement of sales and profitability objectives, the development and implementation of a sound marketing strategy to maximize profitability and efficiencies, the recruitment, training, development and management of a professional sales force, the oversight of customer complaint resolutions and the management of the overall sales area administrative system to support the activities of the area sales.
WHAT YOU'LL BE DOING
Work with the commercial manager to develop market-specific strategies.
Translate strategies into account and call plans.
Implement the strategies, account plans, and call plans.
Nurture & build customer relationships while preserving the ability to: negotiate effectively with customers, close sales, dentify unmet and/or latent customer needs & communicate these within Holcim, maintain acceptable DSO and minimize outstanding past-due balances, broaden & deepen the business relationship with the customer.
Work with Business Operations Teams to effectively manage the business & achieve/exceed targets.
Manage implementation of Extra Mile projects.
Manage price/volume relationship to maximize margin.
Lead and manage field personnel, including: setting performance objectives, developing and coaching field personnel, reviewing performance.
Embrace & actively drive implementation of more effective sales processes & practices
Champion change and challenge status quo, always asking how can we do it better?
Advocate with local/state legislative bodies and regulatory agencies (e.g., DOTs).
Take on leadership roles in industry associations.
Look for opportunities to cross-sell other Holcim products or services.
Track implementation of account and call plans (CRM system)
Forecast demand for effective supply planning for a network of barge/rail direct and river/rail based distribution yards.
Report on business performance (volume, price, revenue, margin) vs. budget and forecast.
Log customer complaints & resolution (CRM system).
WHAT WE ARE LOOKING FOR
Education: Bachelor's degree
Additional Education Preferred: Master's degree
Required Work Experience: 3-5 years, 3-5 years of commercial experience required (business development, marketing, sales, channel management, construction materials experience preferred (RMX concrete, aggregates, paving, civil contracting) & experience in a commission-based compensation
Required Computer and Software Skills: Proficient in Microsoft skills; working knowledge in SAP
Travel Requirements: 75% Travel required
Additional Requirements:
Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
Competitive salary
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day
YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
Click to view Company Benefits Overview
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call ************** or email recruiting-accommodations@holcim.com . This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.
Please visit our Pay Transparency Policy Statement
Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.
We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive diversity in our teams and inclusivity in our work. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
Client Director
Customer Success Manager Job In Detroit, MI
The Client Director at Truscott Rossman is a pivotal role responsible for serving as the primary point of contact for clients across our business, ensuring the delivery of tailored solutions that align with their strategic goals. This role requires an understanding of diverse industries, strong client management skills, and the ability to drive teams to deliver exceptional service.
At Truscott Rossman, we operate using the Entrepreneurial Operating System (EOS), a proven framework that ensures clarity, accountability, and alignment across all levels of our agency. EOS helps us set clear goals, prioritize tasks, and solve problems effectively, empowering every team member to thrive in a collaborative and results-oriented environment. Candidates will benefit from the structure of clearly defined roles, and measurable goals, which provide the support and focus needed to excel in a fast-paced, multi-client communications agency. Our EOS-driven culture fosters teamwork, transparency, and professional growth.
What you'll be accountable for
Manage Client Relationship
Serve as the primary point of contact for assigned clients, fostering trust and open communication. Understand client needs, challenges, and goals, ensuring they are met with strategic, tailored solutions. Proactively anticipate client concerns and address them promptly to maintain a strong, positive relationship.
Delegate and Assign Work
Collaborate with internal teams to assign tasks and projects based on team strengths, workload, and deadlines. Clearly communicate expectations, timelines, and deliverables to ensure alignment and efficiency. Provide guidance and support to team members, empowering them to deliver high-quality work while staying on track.
Quality Service Delivery
Ensure all client work is executed to the highest professional standards, meeting or exceeding expectations. Oversee the development and implementation of strategic plans, campaigns, and deliverables, ensuring alignment with client goals. Regularly review work for consistency, accuracy, and strategic value, and provide constructive feedback to maintain excellence.
Lead Assigned Clients
Act as the strategic lead for designated accounts, guiding the team in delivering innovative and effective solutions. Provide high-level oversight and input into account strategies, budgets, and deliverables. Represent the agency in client meetings, presentations, and events, articulating insights and recommendations confidently and professionally.
Client Service/Scope Growth
Identify opportunities to expand the scope of work with existing clients, demonstrating value and driving additional revenue for the agency. Develop and present proposals for new initiatives, services, or campaigns tailored to client needs. Build and maintain a deep understanding of clients' industries, positioning the agency as a trusted advisor and indispensable partner in their success.
Preferred Qualifications:
Experience in client management and strategic planning across multiple markets.
Awareness of communications strategies, with a strong understanding of diverse political, business, and media landscapes.
Enthusiasm for leveraging technology, including AI tools, to enhance communication strategies.
Reporting Structure:
This role reports to the Client Services Department Director.
Ideal Candidate Profile:
The ideal candidate is a multi-disciplinary leader who thrives on collaboration and delegation. They are dedicated to fully understanding the nuances of different communication services and are driven to bring client goals to life through strategic insights and modern communication practices.
Associate Technical Sales Account Manager
Customer Success Manager Job In Farmington Hills, MI
The ideal candidate will lead the account development and penetration strategy for assigned customers. They should be skilled at building and maintaining relationships with clients and work to provide exceptional customer service to clients.
Responsibilities:
Manage a portfolio of accounts
Develop positive relationship with clients
Resolve conflicts and provide solutions to clients in a timely manner
Qualifications:
Bachelor's degree in electrical engineering or equivalent.
Recent Graduate with 0+ years related experience.
Understanding of sales performance metrics
Familiar in CRM software and Microsoft Office suite
Some travel required
Company Overview:
Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure, and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world's leading manufacturers of the electronics you rely on every day; you may not see our products, but they are all around you.
Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what's next in electronics and the world.
Renesas Electronics Americas (REA) brings together the strong financial foundation of a multi-billion-dollar global operation and the flexibility and velocity of a smaller organization. As a result of the combination of Renesas and Intersil, REA has a deep portfolio of technology, a strong customer base, and big ambitions to grab more market share on a global stage. Our engineers, marketers, sales, and support teams are all unified in our goal to create an environment where creativity thrives, where results are rewarded, and where diversity is valued. REA is developing technologies for the latest advances in mobile computing, secured connected devices, autonomous driving, smart homes and factories, and more. Our solutions are at the heart of products developed by major innovators around the world.
Renesas Electronics, the number one global supplier of microcontrollers and a leader in semiconductors, delivers trusted embedded design innovation that enables billions of connected, intelligent devices to enhance the way people work and live - securely and safely.
Renesas Electronics America is an equal opportunity and affirmative action employer committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.
Sales Manager - Metal Formed Products
Customer Success Manager Job In Southfield, MI
Angstrom Automotive Group (AAG) is a leading full-service supplier for Automotive and Industrial OEMs.US Based a privately held company, founded in 1999. Global Headquarters AAG is in Southfield, Michigan, USA.AAG is a group of 14 Companies (30 locations) across North & South America and Europe with over 4000 employees worldwide has more than 4.0 million square feet of manufacturing floorspace Offering a vast portfolio of all types of parts including metal-formed, resin-based, electrical, lighting, and more.
Role Overview:
Angstrom is seeking to fill a Sales Manager position for its Metal Formed Group. This consists of four main companies that produce: Steel Stampings, Tubular Product Assemblies for Thermal and Cooling applications, Steel Forgings, Suspension parts, and Driveline parts. This is a replacement role for an existing departure.
Nature of Work:
The work consists of account management of existing customers supporting on-going production (engineering changes, capacity studies, program extensions, cost reduction efforts) and the development of new business from both existing customers and targeting new customers.
Duties and Responsibilities:
The Sales manager will work the existing Sales and Engineering Teams on supporting ongoing production business, newly won programs that are launching and working on new business opportunities. Due to the wide variety of product offerings, the ideal candidate should be at ease managing many projects at once. Sales Manager will be the primary commercial contact point for customers procurement departments.
Minimum Qualification:
Education - Bachelor of Business or Engineering preferred
Experience - 8-10 years experience as an account manager for a Tier 1 or Tier 2 supplier in the automotive field, preferably in the Metal forming area.
Knowledge, Skills, Abilities, Competencies:
Experience using MS Office tools (Word, PPT, Excel), good analytical skills, understanding part cost structure, and ability to transfer company cost information into customer part breakdown forms. Experience with part cost development a plus (cycle-time, labor, variable/fixed OH, SGA etc. Good people skills are a must as are communication skills. You should be well versed in presenting Company presentations to prospective customers.
Working Condition:
The position is full-time on-site (no WFH or Hybrid). Moderate travel to customers and/or plant facilities, supporting the customer. Travel is domestic. Work is an office environment. Position is located in Southfield, MI.
Additional Requirements:
Knowledge of major OEM portal usage (GM, Stellantis, VW, Nissan, Ford, BMW etc.).
EEOC Statement (only applies to US-based jobs):
Angstrom Automotive Group (AAG) is an Equal Opportunity Employer. Employment at AAG is governed by merit, qualifications, and professional competence. AAG does not discriminate against any employee or applicant because of race, creed, national origin/ethnicity, color, religion, gender identity/expression, sexual orientation, marital status, age, veteran status, disability status, genetic information, pregnancy or related conditions, or any other basis protected by law.
Applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department.
Outside Sales Manager
Customer Success Manager Job In Livonia, MI
Williams Distributing Co. & Shoemaker Inc. Divisions of Daikin Comfort Technologies North America, Inc. are seeking bright people who lean into challenges to join the team. We are a wholesale distribution powerhouse throughout Michigan, Ohio, and Indiana. Specializing in HVAC equipment and residential building products: Kitchen and Bath, Hearth, and Garage Doors. As a company, we continuously strive to improve living environments through products and services that benefit our customers' lives working with work with dealers, builders, contractors, designers, and architects.
Primary Duties/Responsibilities:
· Build and maintain dealer network consisting of independent Hearth and Garage doors shops, retail chain outlets, projects, etc.
· Sell individual project sales through developers and builders
· Keep customer base informed of all new Williams product and service opportunities
· Ability to train on Williams products
· Other various projects/ duties as determined by manager
Education and/or Work Experience Requirements:
· Experience in the Building materials industry
· Experience/knowledge of hearth or garage door trade community
· Project management and contracting experience a plus
· Valid driver's license
· Computer skills (Outlook, Word, Excel)
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
OEM Account Manager - Stellantis
Customer Success Manager Job In Farmington Hills, MI
Are you looking to work for a company that provides an innovative work environment, and your voice is heard? We have a need an Account Manager that has a technical background with electrical components. This role is onsite in Farmington Hills. The candidate must have experience supporting Stellantis.
Responsibilities:
We're currently looking for an excited and talented Account Manager to help us push our organization forward by helping us in the following areas:
Manages OEM accounts related to specific products while improving customer relationships by establishing and maintaining close contact with key executives in purchasing and engineering
Achieves strategic customer objectives defined by the company management
Develops and implements account strategies in accordance with the company's and the product line's goals and strategies.
Assesses proactively customer needs, trends and risks which could affect the business development strategy.
For this role we're requiring the following experiences:
Minimum 3 plus years of experience in a similar Account Manager position at Tier 1 supplier to Stellantis,
Bachelor's degree, required
Experience in automotive components manufacturing and processes
Experience with automotive HMI Sensors & Switches (TPMS, Rain, Lights).
Excellent communication and interpersonal skills, versatility in intercultural and interdisciplinary communication
Excellent verbal and written communications skills
Fluent English communication skills are required
Leadership, pro-activity, problem solving and analytical thinking
Readiness for travelling at necessary extends to secure achievement of all responsibilities.
What you'll get:
Healthcare (Medical/Dental/Vision)
401(k) Program w/ company match
Life Insurance and Disability
Paid Holidays
Vacation Time
OEM Account Manager - Stellantis
Customer Success Manager Job In Farmington Hills, MI
About the Company
Body Control Systems (BCS) Automotive Interface Solutions has a rich automotive history that dates back 70 years. We specialize in system solutions for vehicle interior systems that ensures safe and comfortable control for the cars of today and the future. With over 3,500 employees globally in North America, Europe, and Asia Pacific, we are creating the future with our Advanced Technologies. A new and exciting road lies ahead of us now; are you in?
About the Role
We're Currently Looking For An Excited And Talented Account Manager To Help Us Push Our Organization Forward By Helping Us In The Following Areas:
Responsibilities
Manages OEM accounts related to specific BCS products while improving customer relationships by establishing and maintaining close contact with key executives in purchasing and engineering
Achieves strategic customer objectives defined by the company management
Develops and implements account strategies in accordance with the company's and the product line's goals and strategies
Assesses proactively customer needs, trends and risks which could affect the business development strategy
Qualifications
Minimum 3 plus years of experience in a similar Account Manager position at Tier 1 supplier to Stellantis, Toyota, and Honda. Bachelor's degree, required. Experience in automotive components manufacturing and processes. Experience with automotive HMI Sensors & Switches (TPMS, Rain, Lights). Excellent communication and interpersonal skills, versatility in intercultural and interdisciplinary communication. Excellent verbal and written communications skills. Fluent English communication skills are required. Leadership, pro-activity, problem solving and analytical thinking. Readiness for travelling at necessary extends to secure achievement of all responsibilities.
Required Skills
Experience in automotive components manufacturing and processes. Experience with automotive HMI Sensors & Switches (TPMS, Rain, Lights). Excellent communication and interpersonal skills, versatility in intercultural and interdisciplinary communication. Excellent verbal and written communications skills. Fluent English communication skills are required. Leadership, pro-activity, problem solving and analytical thinking. Readiness for travelling at necessary extends to secure achievement of all responsibilities.
Preferred Skills
N/A
Pay range and compensation package
N/A
Equal Opportunity Statement
The policy of BCS Automotive Interface Solutions is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, BCS Automotive Interface Solutions is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at *****************************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
City
Farmington Hills
State/Province/Region
Michigan
Country
United States
Account Manager
Customer Success Manager Job In Farmington Hills, MI
Responsibilities:
Person has regional scope and works under the authority of management located in Farmington Hills Michigan.
Person will visit and interface on a regular basis with key customer and internal contacts.
Pursue and secure new regional OEM business opportunities for wheel bearings.
Responds promptly to inquiries and seeks out and calls upon potential and existing customers to identify needs.
Pursue all avenues of technical requirements for new product development.
Oversee the management of new program launches.
Direct communications between sales and production facilities.
Communicate in a timely manner all significant customer issues to appropriate personnel.
Maintain timely and accurate records on customer calls and meetings.
Provide management with verbal briefs and written reports of customer needs, problems, interests, market situations, competitive activities, new articles and any potential for new business and services.
Qualifications:
4-year undergraduate engineering or business degree (BSME, IE or Applied Engineering Sciences/ multi-discipline degree preferred).
Minimum of 3 years of experience in automotive sales management/account management
Ability to function and lead in a team environment.
Understands how Development Engineering fits in the manufacturing business (Quality, Manufacturing, Purchasing, Sales, Marketing)
Account Manager
Customer Success Manager Job In Farmington, MI
Responsibilities:
Person has regional scope and works under the authority of management located in Farmington Hills Michigan.
Person will visit and interface on a regular basis with key customer and internal contacts.
Pursue and secure new regional Nissan OEM business opportunities for wheel bearings.
Responds promptly to inquiries and seeks out and calls upon potential and existing customers to identify needs.
Pursue all avenues of technical requirements for new product development.
Oversee the management of new program launches.
Direct communications between sales and production facilities.
Communicate in a timely manner all significant customer issues to appropriate personnel.
Maintain timely and accurate records on customer calls and meetings.
Provide management with verbal briefs and written reports of customer needs, problems, interests, market situations, competitive activities, new articles and any potential for new business and services.
Qualifications:
4-year undergraduate engineering or business degree (BSME, IE or Applied Engineering Sciences/ multi-discipline degree preferred).
Minimum of 3 years of experience in automotive sales
Ability to function and lead in a team environment.
Understands how Development Engineering fits in the manufacturing business (Quality, Manufacturing, Purchasing, Sales, Marketing)
Outside Sales Manager
Customer Success Manager Job In Detroit, MI
Role Description:
The Sales Manager is responsible for driving sales growth within the assigned region by leading a team of Outside Sales Representatives. Key responsibilities include coaching and mentoring the sales team, providing ongoing training, managing individual performance, setting sales targets, and overseeing key accounts. The role also involves coordinating promotions, organizing regional meetings, and ensuring the achievement of business goals while maintaining team motivation and high performance.
Company:
Leading distributor of building products.
A firm believer in employee growth and success
Offers a wide range of over 130,000 products, including molding, wood components, MDF, and much more.
Benefits & Features:
Strong 401K retirement plan with an employer match
Industry-leading Benefits Package
Paid vacation time, car package, and an immense amount of growth opportunity for financial and professional growth down the road
Community Highlights:
Food Scene: Notorious for its wide array of restaurants, food trucks and markets- Detroit to has no limitations with food cravings! Try their well known "Detroit Style Pizza" with thick crispy crust, commonly cut into squares and made in a heavy weight rectangular pan!
Big Sports Fan? Detroit is a sports loving city, passionate for their teams like the Detroit Lions (NFL), Tigers (MLB), Pistons (NBA), and Red Wings (NHL). Join a community that is confident & emotional during every game!
Detroit features many historic sites with cultural significance, including various sites of architecture, museums, and the Fox Theater (Built in 1928).
A sense of Community! Detroit welcomes visors and the local community to join in on various events throughout the year, such as the Detroit Jazz Festival, annual Detroit Auto Show, and much more. These events foster creativity and passion, while bringing together the people that enjoy them most.
Account Manager
Customer Success Manager Job In Farmington Hills, MI
Account Manager at South Point Michigan
Job Overview: South Point Michigan is seeking a motivated and results-driven Account Manager to join our dynamic team. In this role, you will be responsible for managing and expanding relationships with existing clients, acquiring new business opportunities, and driving revenue growth. You will work closely with our sales and marketing teams to ensure customer satisfaction and optimize sales performance.
Key Responsibilities:
Develop and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.
Identify new business opportunities, actively pursue leads, and close sales.
Understand clients' needs and propose tailored solutions to drive business growth.
Manage client accounts from onboarding to long-term partnership.
Monitor and report on sales performance, including setting and achieving targets and KPIs.
Collaborate with internal teams (marketing, customer service, product development) to deliver exceptional customer experiences.
Negotiate contracts and pricing to close deals while ensuring profitability.
Attend meetings, trade shows, and events to network and promote South Point Michigan's services and products.
Provide regular updates and forecasts to senior management.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field (preferred).
Proven experience as a Sales Account Manager or in a similar sales role.
Strong understanding of the sales process and customer relationship management.
Excellent communication, negotiation, and presentation skills.
Ability to work independently and as part of a team.
Results-oriented with a passion for achieving sales targets.
Strong problem-solving skills and attention to detail.
Proficiency in CRM software and Microsoft Office Suite.
Why South Point Michigan?
Competitive salary and commission structure.
Opportunities for career advancement and professional development.
Collaborative and supportive work environment.
Comprehensive benefits package.
If you are a self-motivated and driven sales professional, we encourage you to apply and become part of our team at South Point Michigan!
Location: Michigan
Apply now and be a part of our growing success!
Sales Manager
Customer Success Manager Job In Farmington Hills, MI
GREAT MONEY & MORE FUN CHANGE YOUR PRODUCT, CHANGE YOUR LIFE
We are gearing up for a record year and currently seeking a highly motivated, aggressive, take-charge, industry leading Sales Manager.
Come join a proven sales leader! The home of a great brand, opportunities and a fun place to work!
But don't just take our word for it, here's what some GM's at our H-D stores have to say...
Same money “The money is comparable to what I earned in the car business, the pay plan works year-round, while the work environment is no comparison and better in every way!”
Want v. Need “In the car business you're selling transportation, a way to get back and forth to work. In the H-D business we sell passion, freedom and dreams.”
Fun environment “It is exciting to see customers so happy with their purchase and thank me for getting their dream fulfilled. I get to wear jeans, sneakers and a cool Harley-Davidson shirt. I will never go back to 4 wheels!”
Qualifications and Job Requirements:
3+ years sales experience in a high-volume Automotive, RV, Marine, Powersports dealership.
1+ year managing a high-volume Automotive, RV, Marine, Powersports dealership.
Proven track record of successfully meeting and exceeding sales goals.
Excellent customer service, organizational and negotiation/closing skills.
Self-motivated, goal-oriented and enthusiastic presence in a team environment.
Strong written and communication skills.
Working knowledge of Microsoft Office Suite (Outlook, Excel, and Word).
Consistent and stable work history.
Valid driver's license and clean driving record.
Professional appearance and work ethic.
Ability to work a flexible schedule including weekends, Holidays, and evenings.
Benefits:
Aggressive Pay Plans.
Comprehensive Paid Training.
Employee Discounts.
401K with Company Match.
Medical, Dental and Vision Insurance.
Voluntary Term Life, Short and Long-Term Disability.
Accident, Critical Illness and Cancer Insurance.
Flexible Spending Account access.
Legal Shield and Identity Theft Shield.
Competitive Vacation Time.
PVM Enterprises, owned by Paul Veracka, is the largest and fastest growing Harley-Davidson dealer group on the East Coast.
Work in a fun industry that allows you to fulfill customers dreams on a daily basis. As Paul Veracka grows his family of Harley-Davidson dealerships, it allows him the opportunity to bring on board the most talented people in the industry. Experienced or not, don't be afraid to apply, Paul's dealerships are built on training our own; you will not be denied the opportunity simply because you haven't done it before.
Paul Veracka's current family of Harley-Davidson dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.
Manchester Harley-Davidson (Manchester, NH) - #1 on East Coast
High Octane Harley-Davidson (Billerica, MA) - #1 in Massachusetts
Rockstar Harley-Davidson (Fort Myers, FL) - #1 in Florida
Motown Harley-Davidson (Taylor, MI) - #1 in Midwest
Alligator Alley Harley-Davidson (Sunrise, FL) - #1 Southeast FL
Palm Beach Harley-Davidson in (West Palm Beach, FL) #2 Southeast FL
Old Glory Harley-Davidson (Laurel, MD) - Fastest Growing in Country
Stars and Stripes Harley-Davidson (Langhorne, PA) - Acquired Dec 2020
MotorCity Harley-Davidson (Farmington Hills, MI) - Acquired June, 2021
Patriot Harley-Davidson (Fairfax, VA) - Acquired February, 2023
If you wish to be part of the BEST, please submit your resume today!
Sales Manager
Customer Success Manager Job In Novi, MI
A globally prominent and highly reputable tier-1 automotive supplier is seeking to hire an Account Manager due to their continued growth. Reporting to the VP of Sales, this position will be responsible for managing and expanding relationships with a specific OEM. This is a permanent, direct-hire opportunity.
Primary Responsibilities:
Manage and expand product-specific business with assigned OEM(s).
Build, improve, and maintain excellent relationships with OEM engineering and purchasing organizations.
Work closely with applications engineering, marketing, etc. to fully promote technical product offerings.
Analyze, track, and report upon customer needs and trends to mitigate impacts to business development strategies.
Required Qualifications:
Bachelor's degree required. Engineering or Business preferred.
4+ years of sales account management experience within tier-one automotive electronics supplier.
Extensive, current experience with Stellantis.
Proven ability to promote and sell highly technical automotive components.
Our client offers a highly competitive portfolio of insurance and retirement benefits along with an entrepreneurial culture, advancement opportunities, and other attractive perks. Visa sponsorship for this position is not available.
Sales Manager [13976]
Customer Success Manager Job In Wixom, MI
Our Tier-1 client, a leading supplier in the design & manufacturing of exterior structural components, is recruiting for Sales Manager
RESPONSIBILITIES:
Develop and Implement Sales Strategies
Formulate and execute comprehensive sales strategies to achieve goals
Identify and pursue new market opportunities to expand the customer base
Team Leadership and Development
Led, mentored, and motivated the sales team to achieve goals
Provide ongoing training and development to improve team members' skills and product knowledge
Customer Relationship Management
Build and maintain strong relationships with key customers and stakeholders
Ensure high levels of customer satisfaction through excellent service
Performance Monitoring and Reporting
Monitor sales performance and analyze to identify trends and opportunities
Prepare regular reports on sales performance, market conditions, and team progress for senior management
Market and Competitor Analysis
Conduct market research to understand industry trends, customer needs, and competitive landscape
Adjust sales strategies based on market analysis and feedback
Collaboration and Coordination
Work closely with other departments, such as marketing and product development, to align sales efforts with overall business objectives
Participate in cross-functional team meetings to drive business growth
Negotiation and Deal Closure
Lead negotiations with key clients and close desired deals
Ensure sales activities comply with company policies and ethical standards
REQUIRED SKILLS & QUALIFICATIONS:
Bachelor's degree in Business or Engineering preferred
Minimum 5 years of work experience in a sales field preferably within the Global Automotive Market
Proven ability to lead and motivate a high-performing sales team
Expertise in negotiating deals and closing sales
Knowledge of the Stellantis Supplier Portal and associated applications
Excellent negotiation, planning, delegation and organizational skill
Highly proficient with Microsoft Office Products to analyze data and trends, prepare written correspondence and presentations for executive-level meetings
Strong ability to analyze sales data, market trends, and customer feedback
Hands-on, highly motivated, results-oriented, and driven with a continuous improvement mindset
Exceptional organizational, interpersonal, and communication skills
Strong customer service orientation with the ability to build and maintain relationships with key clients
Deep understanding of sales processes, techniques, and best practices
Must be a team-oriented professional who can handle multiple projects in a fast-paced environment
High level of commitment, sound judgment, great follow-through, and initiative
Capable of meeting deadlines while maintaining a high level of accuracy and professional demeanour
A demonstrated ability to work well in a team environment, to be proactive, to work independently of day-to-day supervision
Ability and willingness to travel worldwide
MEDA offers an excellent referral bonus. Great candidates know great candidates
Manager-Sales Effectiveness
Customer Success Manager Job In Livonia, MI
Cabinetworks Group, a leading manufacturer of cabinets and kitchen/bath products, headquartered in Livonia, Michigan is seeking as Manager of Sales Effectiveness to support our strategic sales growth initiatives.
In this role, you will be responsible for leading a team of sales operations professionals including sales analyst, retail category managers, S&OP demand planers, and sales operation coordinators. This team will provide robust sales and performance insights through monthly KPI reporting. This team will also engage with key projects related to process improvement and system maintenance. This is a newly created role, and we are looking for a strong leader to build and manage this team.
This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.
Adapt to new customer acquisitions
Manage program changes with precision
Collaborate closely with finance and S&OP leadership to:
Reconcile unit and financial forecasts
Ensure forecast accuracy
Identify and implement continuous improvement strategies in the S&OP cycle
PRINCIPAL FUNCTIONAL RESPONSIBILITIES:
1. Lead a high-performing team of Retail Category Managers and Sales Analysts responsible for:
Conducting comprehensive Point of Sale (POS), inventory, and in-stock analyses for key retail customers
Developing and delivering detailed sales performance insights, including:
Customer and channel Key Performance Indicator (KPI) reporting
Order and revenue trend analysis
Annual sales target planning support
Provide strategic guidance and mentorship to category managers and sales analysts
Generate ad-hoc reports to support critical business decisions
Provide executive level insights, highlighting key observations and insights
Implement advanced analytics techniques to uncover actionable business intelligence
2. Build and manage a dynamic team of S&OP Demand Planners
Developing comprehensive unit-level forecasts across multiple dimensions:
Customer segments
Sales channels
Product brands
Geographic regions
Facilitate cross-functional collaboration to:
Integrate marketing promotions into demand planning
Incorporate new product launches
3. Build and manage Master Data Management processes for Sales Operations
Design and implement robust Master Data Management processes
Develop and maintain definitive sources for account assignment
Partner with Salesforce administrators to:
Maintain system roles and hierarchies
Configure and optimize account management systems
Manage and communicate sales team directories and territory assignments
Ensure data integrity and system effectiveness across sales operations
ESSENTIAL QUALIFICATIONS AND SKILLS:
Bachelor's degree in business, information technology, or related
7-10 years of experience working in a corporate environment, specifically interacting with sales, finance, marketing, and accounting teams.
Prior experience managing people with the ability to mentor and coach.
Strong analytical skills with the ability to mentor team members on the most relevant and current technologies
S&OP, SIOP, and/or IBP experience
Microsoft Office proficiency, especially in Outlook, Excel, and PowerPoint
Experience managing and leading process improvement projects and the ability to work more than one project simultaneously
PREFERRED QUALIFICATIONS AND SKILLS:
Salesforece.com sales cloud experience
PowerBI experience
Building products, cabinetry, and/or millwork industry experience
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Sales Manager
Customer Success Manager Job In Westland, MI
The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.
Responsibilities
Develop and execute strategies to drive business in new and existing markets
Partner with Talent Acquisition to identify and recruit top sales talent
Mentor employees to help them achieve individual & team objectives
Qualifications
Bachelor's degree or equivalent experience in Chemistry
3+ years' of sales experience
Excellent written and verbal communication skills
Mold Release and/or Die Casting Experience Needed
Technical experience and/or Chemistry Degree
Sales Manager (Automotive Tier 1)
Customer Success Manager Job In Pontiac, MI
Sales Manager
Automotive Tier 1
Tier 1 products sales to Automotive OEM's
Our client is looking for an Account manager to manage Sales, Customer Service & Technical Support to various OEM's
Job Function
The company is a European Automotive Tier 1 (HQ in Germany), specializing mainly in electrical systems and components (Lidar, Radar, ADAS systems, Power Steering, Chassis and Suspension systems and components).
The company presently has a leadership position with products in Europe, Asia and business with US Automotive OEM's has been expanding, so they have created this new position. Majority of the work is in the Detroit Metro area.
This is a direct hire position and the company provides an excellent & competitive benefit package.
Requirements (Account Manager)
8+ years experience as an Account Manager or Sales Manager with a track record of sales to US OEM's.
Experience gained at Automotive Tier 1 Passenger Car or Light Duty Truck or Commercial Vehicle experience (Tier 1 sales / account management to OEM's)
Good analytical & planning skills working with numbers (use of MS Excel), ability to interpret terms in Purchase Orders.
Track Record of business growth with US OEM's
Any experience working for companies with HQ located overseas is a huge Plus.
Excellent Communication skills.
Bachelors Degree
FPC
- FORTUNE PERSONNEL CONSULTANTS (Orlando office).
Position located in Troy Michigan
For More Info: Please contact Maria Aviles on 407-307-1500 Ext 133 - Please apply before you call.
Tags: sales, sales engineer, account manager, Account Management, Stellantis, General Motors, Ford, Sales Manager, business development, territory, account management, buyer, Regional Sales Manager, Automotive, Automotive Tier 1, OEM, Customer Service, Account Management, marketing, account representative, sales representative, Marketing Manager, Sales Analyst, Sales management, suspension, chassis, powertrain, drivetrain automotive/
Sales Manager
Customer Success Manager Job In Roseville, MI
Based in Roseville, MI, Lucia Landscaping, Inc. has been in business for over 25 years providing top-notch snow removal, ice management, and landscaping services to commercial and residential clients in Southeastern Michigan. The organization's “One Team” mentality and culture provides an unparalleled experience for clients, all while creating a bright future of opportunity for each one of our team members.
The Sales Manager Position
The Sales Manager drives the sales forecast at Lucia Landscaping. This includes managing and leading a sales team while effectively mentoring and coaching to achieve desired results. This position reports directly to the President and is committed to overall client satisfaction and retention while making sure the company clientele continues to expand year after year.
The Sales Manager is responsible for goal setting, pipeline management, motivating staff, and coordination with the internal Operations team. Individuals should understand the goals, values, and vision for the company to communicate the company culture and business model for new clients.
Desired Experience, Skills, and Abilities for the Sales Manager Position
A minimum of 5 years in previous sales experience is required
A minimum of 3 years of knowledge in the exterior facilities services industry is preferred
Goal orientated, self-motivated, and result driven personality
Must have presentation skills and the ability to present information either 1:1 or to a group
Extensive face-to-face (B2B) selling experience
Ability to engage a team to produce high quality results
General computer literacy and expert fluency in Microsoft Office suite
Compensation and Benefits for the Sales Manager
Lucia Landscaping, Inc. provides a competitive compensation package that includes a generous base salary (based on experience, skills and abilities) and a commission structure based on sales success.
Additional perks to consider include paid time off, employer-sponsored 401k program, health, dental, vision, and life Insurance, company-paid electronic devices, and continuous opportunities for professional development and advancement.
Recruitment Process for the Sales Manager
The recruitment process will include a combination of preliminary phone screens and interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with Lucia Landscaping's mission and vision.
Lucia Landscaping, Inc. is an Equal Opportunity Employer!
Sales Manager - Brownstown, MI
Customer Success Manager Job In Brownstown, MI
The Opportunity: As the Sales Manager, you will manage and lead the sales team to generate revenue and volume growth by providing differentiated consultative service and strategic value to customers.
The Sales Manager is responsible for managing the productivity of the sales team and ensuring that all representatives are focused on customers' needs and bringing to bear broad market knowledge of corrugated packaging, technical savvy, and consumer insights.
The Sales Manager trains and coaches sales representatives, supports the Business Unit Sales Manager to establish goals, direction, and standards of contact with customers for the business unit, and provides continuous support to the customers, plants, Sales Representatives, and leadership.
How you will impact Smurfit Westrock:
Lead the sales team to exceed volume and profit goals through new account development, growth in existing accounts, and margin improvement initiatives
Develop the sales strategy for the business unit in partnership with the Business Unit Sales Manager to articulate the strategic goals and direction of the business unit
Develop processes, people, training, and tools to implement the business unit strategy, aligning activities and KPIs to strategic goals and objectives
Manage the sales team to develop and maintain a sufficient prospect pipeline to meet volume growth objectives and drive results
Lead the sales team to identify, close, develop, and grow strategic accounts
Develop pricing and sales strategies for each target account in partnership with Sales Representatives and Pre-Pricing Specialists by analyzing data to ensure that strategic pricing recommendations align with the requirements of the business unit, profitability goals, and plant production capabilities
Negotiate large customer contracts and support the development of formal agreements in partnership with Sales Representatives, Management, and Legal
Manage pipeline through monthly sales meetings and cadence calls with Sales Representatives
Assist with development of annual budget and monthly forecasts
Conduct monthly performance review meetings with direct reports to assess performance, identify and remove obstacles, and discuss opportunities for growth and development
Mentor and train sales team to develop capability around industry knowledge, relationship development, systems, tools and processes
Onboard, train, and coach new team members to enable them to quickly become productive and effective
Retain top talent and keep them motivated, engaged, and continuously building their capability
What you need to succeed:
High School diploma or G.E.D., Bachelor's degree preferred
Must have minimum of 5 years of sales experience, manufacturing industry or corrugated industry preferred; 5 years of sales leadership is preferred
Must have documented history of achieving and exceeding sales objectives
Proven track record of leadership and decision-making skills to achieve goals and objectives
Strong written and verbal communication skills
Demonstrated ability leveraging order entry systems, CRM tools (e.g. Salesforce), and reporting systems
What we offer:
Corporate culture based on integrity, respect, accountability, and excellence.
Comprehensive training with numerous learning and development opportunities.
An attractive salary reflecting skills, competencies, and potential.
Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.