Customer success manager jobs in Florida

Sr Manager Customer Service & Logistics - Caribbean & Latin America B V L G A R I is seeking a Sr Manager Customer Service & Logistics to join its Caribbean & Latin America regional office, in Coral Gables, Florida. The Sr. Manager, Customer Service & Logistics role encompasses leading and managing several critical functions. They will ensure customs compliance across all importing countries within the Caribbean & Latin America region. They will oversee importation processes, transportation, manage warehouse activities as well as logistics for consignment pieces required for Caribbean & Latin America events. They will lead the demand planning department, optimizing stock availability and distribution to align with business strategy. The Senior Manager will also lead the customer service team and manage relationships with business partners, working closely with the sales team to ensure optimal account management and maximize business opportunities. They will lead the communication strategy for their direct reports, setting team goals, and managing recruitment, training, and team motivation. Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE, and INNOVATIVE people to join our team. Key Responsibilities: Customer Service Finalize distribution contracts with business partners, ensuring proper shipping terms, customs compliance, and efficient order management processes. Achieve the business's monthly and annual revenue targets across all distribution channels and regions within LATAM. Optimize and update procedures and controls to maintain order processing standards. Oversee overall department performance and reporting. Manage the customer master file in partnership with finance to ensure seamless execution from the first order. Control sales discounts, credit notes, and returns. Logistics Ensure customs compliance in all importing countries under LATAM responsibility (USA, Mexico, Brazil, St. Barth) and act as the Importer of Record where applicable. Monitor and oversee the importation process with all clients to ensure compliance. Execute special projects such as new store/pop-ups. Define, coordinate, and manage events and roadshows to align with business needs and cost efficiency. Define and implement new business flows for all channels. Manage vendor relationships and new vendor RFQs. Supply Chain Implement best practices to continuously monitor inventory levels and improve sales performance by analyzing sales trends. Optimize stock availability and manage goods in transit by adhering to budgets and prioritizing effectively. Report on key product performance and coverage. Optimize relationships with central teams to identify opportunities and secure allocations and coverage. Performance Monitoring Contribute to budget construction. Conduct weekly check-ins with logistics partners to monitor activity and review performance. Provide monthly performance and costs reporting in alignment with budget forecasts. Activity Management Coordinate warehouse, transportation, and customs activities with partners (freight forwarders, local brokers, storage and transport agents) to ensure efficiency and compliance with local regulations. Maintain activity continuity, proper traceability, and reporting. Deploy short-term and day-to-day activities to ensure efficient response to the defined logistics strategy. Approve and supervise timely and accurate processing of vendor invoicing and payments through iValua and Adamas. Apply company rules and guidelines in daily activities and special events. Consignment and Inventory Control Manage the logistics of consignment pieces for all LATAM events (Marketing, PR, DOS, BP). Manage quarterly inventory at the Miami office location. Enforce best practices and inventory control policies with the entire LATAM office team. People Management Lead and manage the department effectively. Communicate department strategy to direct reports and ensure adherence to processes and procedures. Set challenging and achievable goals for each team member. Recruit, train, motivate, and develop teams and potential. Key Requirements: Minimum 8-10 years of experience in logistics, supply chain management, or merchandising. Bachelor's degree in business administration, supply chain management or logistics related field preferred. Strong analytical skills and advanced proficiency in Microsoft Office. Excellent written, verbal, and interpersonal communication skills. Process-oriented with sound decision-making abilities. Deep understanding of the Latin American landscape, with specific knowledge of import regulations, trade practices, and logistical challenges within the region . Proven ability to function effectively in a highly dynamic team environment. Ability to deliver time-pressured projects on-time and on-quality. Fluency in Spanish is a must; Portuguese is a plus.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

OCCUPIED RENOVATIONS OF FLORIDA 6203 JOHNS ROAD, SUITE 7 & 8 TAMPA, FLORIDA 33634 Occupied Renovations Occupied Renovations specializes in interior finish renovation projects in an array of market segments such as of corporate office, retail, MOB, senior living, industrial, and multi-family. The primary concentrations of Occupied Renovations include all interior finishes, construction management, demo and light non permitted MEP. Unparalleled in the industry, Occupied Renovations includes design services to ensure that our clients are educated in the products that fit their facility needs. Our business is focused on delivering innovative solutions, products and services, always with the same attention to detail our clients have come to expect and deserve. Job Description We are looking for a full-time specialized Strategic Account Manager. In this role, the individual will be the primary point of contact for existing clients, while overseeing all aspects of the project included by not limited to the items listed in the responsibilities below. The position requires excellent relationship management skills, ability to multi-task, is resourceful in problem solving, price and control all coordination. As a leader of a team, the Strategic Account Manager must have strong and clear communication with their In-field Installation Partners, Subcontractors and Clients, and be in a professional and ethical manner. Responsibilities · Ensure that project objectives and company standard operating procedures are achieved · Helps to grow existing business by analyzing account potential, execution, and white glove service · Act as point of contact and handle customers' individual needs · Ability to conduct site assessments and price commercial interior material and labor · Generate a clear and accurate project turnover to execution team · Assist project team with any project issues, and assures they are resolved quickly and efficiently · Manage pipeline in company CRM system · Assist our Senior Account Specialist on pre-construction walkthroughs for guidance. Requirements · Minimum of Bachelor's Degree highly preferred · Experience in Interior Finishes is beneficial but not required · Experience in Construction, Property Management, Renovation, or Restoration ( required) · Ability to read and understand all Construction Documents: architectural drawings, schematics, estimates, specifications, and scope documents. · Ability to work in a team environment · Excellent client-facing and internal communication skills · Solid organizational skills including attention to detail and multitasking · Basic computer skills · Valid driver's license Benefits · Competitive Salary, Vehicle Allowance and Bonus Package Available · Paid Time Off · Health, Dental and Vision Coverage · 401K Matching Please submit contact information and resume to Sharayah Weber (******************************) or Nick Herrin (*******************************)

About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day. We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients. If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today! Supervisory Responsibilities: Hires and trains Territory Sales Representatives and other sales staff Organizes and oversees the schedules, territories, and performance of sales representatives Conducts performance evaluations that are timely and constructive Handles disciplinary actions of employees in accordance with company policy. Duties and Responsibilities Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change. Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives. Perform product demonstrations, installations, and application support. Improve product knowledge and sales techniques. Travel throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone. Coordinate all issues with key clients between sales, service, support, customer services, marketing and finance. Maintains and expands customer base by counseling sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities. Accomplishes sales and organization mission by completing related results as needed. Performs other duties as assigned. Key Competencies Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Education Bachelor's Degree or Higher in Business, Business Administration, or related field OR Comparable record of sales leadership experience required. At least three years of sales experience required.

At QMG, our mission is to build long-lasting relationships with our clients and collaborate with them to help increase their profitability all while providing an amazing culture for our employees. The QMG team comes from all over the globe. We hold various degrees, past experiences, and upbringings. Despite these differences, we are a close-knit team and united by similar goals. Currently, we're looking for a full-time Account Manager. This person will get hands on training within our daily sales and business operations, additionally, they will meet and engage with our customers in person. Additional Account Manager Responsibilities: Conduct in-person presentations in a friendly, professional manner Manage your Salesforce portfolio Work with the team on sales goals and business development needs Qualifications: BS Degree is preferred 1-5 years experience working in a customer-serving role (restaurant, retail, hospitality, sales, etc) Good communication and interpersonal skills Confidence Leadership Teamwork Systematic Friendly Professional Some of the Benefits: Weekly pay Learning and development Great team environment Paid Training Growth Opportunities If you're looking for a place where you can learn, grow and thrive in an employee-focused environment, apply today! Job Type: Full-time Pay: $60,000 - $90,000 annually Benefits: Paid training Schedule: Monday to Friday Work Location: In person

Job Description We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Sales Manager will drive significant growth by training and holding team accountable to meet close rates in the South Florida market. After the initial growth phase, the Sales Manager will continue to expand the market and build out the company's South Florida sales team. This role is ideal for someone experienced in manufacturing sales management who is driven to rapidly grow and lead a sales organization. Responsibilities: Interviewing/hiring new salespeople; Training and developing the sales team Holding salespeople accountable to targets/KPI's Assisting salespeople in completing sales; Updating product offerings and price structure Optimizing the company's training program Qualifications: 2+ years' experience managing a team of at least 7-10 (From a furniture manufacturer) Experience in training and developing team Deep understanding of consultative sales techniques; High drive for growth Strong intelligence and problem-solving skills Proficiency in technology and quick adaptability to new tools Highly organized, meticulous, and detail-oriented Uncapped Commission / Full Benefits & PTO

Fuego is redefining dance footwear - creating sneakers built for dance, performance, and everyday life. Designed to move seamlessly from the studio to the street, our products fuse innovation, comfort, and style. Based in Miami, we're a fast-growing global brand passionate about creativity, community, and motion. About the Role: We're seeking a results-driven Sales Manager to lead wholesale and distributor sales for Fuego across the U.S. and international markets. This role blends strategy and execution - identifying and securing new retail and distribution partners, managing key accounts, and driving overall sales growth. You'll play a critical role in scaling Fuego's presence in premium and specialty retail, executing sell-in strategies, and ensuring our brand is represented with excellence across all channels. What You'll Do: Develop and execute a wholesale and distributor sales strategy to expand Fuego's footprint nationally and internationally. Identify, pitch, and onboard new retail and distributor partners that align with Fuego's brand and market positioning. Manage all aspects of key account relationships - including forecasting, pricing, terms, and sell-through performance. Collaborate with operations and logistics to ensure timely and accurate order fulfillment. Work closely with marketing and product teams to align seasonal assortments and launch plans with partner needs. Represent Fuego at trade shows, industry events, and partner meetings - domestically and abroad. Provide regular reporting, forecasts, and insights to leadership on sales performance and opportunities. What We're Looking For: 5+ years of experience in sales, wholesale, or distribution management within footwear, apparel, or consumer goods. Proven track record of growing retail and distributor partnerships nationally or internationally. Strong communication, relationship management, and presentation skills. Highly organized, self-starter with the ability to thrive in a fast-paced, entrepreneurial environment. Comfortable traveling domestically and internationally. Passion for dance, footwear, or fashion is a plus Why Fuego: Shape the wholesale and distribution growth strategy of a growing global brand. Work directly with leadership to expand Fuego's presence in premium markets. Competitive compensation package and benefits with performance-based incentives. Creative, collaborative, and entrepreneurial team culture.

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic , Credible™, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! Owns the relationship, health and satisfaction of the assigned customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics Serve as primary liaison and “face” of Qualifacts for assigned accounts. Handle meeting logistics planning and ensure delivery of key company messages. Serve as a “hands-on” point of contact and keep up with application new features and changes to help educate customer stakeholders Ensure consistent data capture from customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts. Translate and communicate internally to company departments to help define priority of need, improve customer experience and drive product improvements Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons. Identify resources and develop and execute plans to address gaps. Manage customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up Build relationships with showcase customers to drive them to partner in training and marketing events, and reference programs. Engage with key users to understand how they mesh the “best practice” with the system “feature/function”; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events Identify opportunities and/or critical need for Executive alignment engagements between strategic customers and Qualifacts leadership, take ownership in contributing to and formulating engagement agendas collaborating with the appropriate internal stakeholders, and execute required follow-up deliverables to fruition Execute to successful completion of departmental KPI's, metrics, etc. Other duties as assigned Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development. The Customer Success Manager is responsible for proactively and prescriptively driving customer post-sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. Roles/Responsibilities: Proactively build strategic relationships with decision-makers, influencers, and key stakeholders and identify new opportunities where the solution will add value. Engage with customers on Quarterly Business Reviews Drive product adoption and success Consistently deliver on economic and customer centric performance measures Understand a customer's overall use of the organization's products, services, education, and support services Capture a customer's business priorities, overall technology landscape, and organization to drive positive business outcomes through joint customer success plans Attentively monitor customer health and manage potential risks before they manifest Act as an internal advocate between customers and business functions (e.g., customer support, professional services, education) to ensure the appropriate resources are engaged to address specific obstacles impeding product/service adoption Provide proactive onboarding support to ensure a positive customer experience and expedite time to first value with a new product or solution Identify customer case studies and recruit potential advocates to serve as references, and facilitate introductions to the appropriate program team Leverage customer health data to identify expansion opportunities, churn risks, and impacts on outcomes achievement and value realization Drive renewal readiness efforts and align account teams by documenting licensed technology; executive sponsors, champions, and/or retention group members; outcomes achievement; usage status; and adoption Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the account team Understand and document the adoption and relevance of all licensed products or services for assigned accounts through customer success platforms and/or sales account management software; ensure internal stakeholders are aware of any limitations to adoption or risks to renewal Coordinate adoption-enhancing activities to mitigate any identified risk Build and maintain strong working relationships with colleagues in sales, customer marketing, services, support, operations, product development, and product marketing to cultivate cooperation in customer activities Success Metrics: Customer retention rate Customer churn rate Predetermined expansion goals Development of customer advocates and/or references Multithreaded account profiles Customer value attainment Customer health Education: Bachelor's degree or equivalent is required Master's degree/MBA or equivalent is a plus Background/Experience: Three to five years of experience in customer success, account management, sales, service/support, or a related area in the same industry or a similar/adjacent industry Experience in managing a book of customer relationships with proven ability to drive alignment within customer environments at executive and functional levels Management and achievement of retention, growth, and profitability goals Experience in driving customers toward achievement of desired business outcomes Experience in building collaborative relationships internally across sales, marketing, product, and support to facilitate a seamless customer experience Competencies: Skills: Ability to communicate effectively at all levels - including senior management and technical personnel Ability to work within a fast-paced and dynamic environment Ability to multitask and stay organized Proven time-management skills Proven customer-relationship skills Demonstrated strong communication, collaboration, and presentation skills Ability to be agile and manage change Demonstrated proficiency in Microsoft 365, relevant SFA systems, and customer success technologies Demonstrated consultative skills Strong analytical skills Ability to manage and coordinate escalations Behaviors: Collaborative Customer-centric orientation Cross-functional leader Strong decision-maker Desire to design and improve processes Data and insights driven Goal oriented Empathetic Clear communicator High level of intellectual curiosity Comfortable working under tight deadlines Able to solve problems and meet goals in creative ways - sometimes with limited resources Able to identify and leverage resources outside the direct reporting structure Knowledge: The organization, its product/solution offerings, and its value proposition Key industries and market segments Customer lifecycle methodology and key processes Customer account buying and retention roles and personas Customer success technologies, platforms, and tools Customer success metrics

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: * Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. * Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams * Manage each phase of the project and be able to navigate the cross-functional team, both internal and external * Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. * Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: * Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. * 8+ years in Customer Engagement roles. * Prior experience with implementing or supporting ServiceNow products in an Enterprise * Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting * Experience in the banking industry, or implementing projects supporting banking and financial sectors * Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond * Experience with end to end project implementation at an enterprise level. * Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes * Experience with analytics and understanding of metrics and KPIs (as defined) * Thought leadership and strategic thinking * Executive presence * Ability to gather and analyze data to understand the pros and cons of different decisions and options * Ability to communicate abstract ideas clearly and independently manage complex project objectives * Excellent negotiation and persuasion skills. * Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. * Facilitation skills in leading and planning meetings, reviews, and retrospectives. * Strong customer orientation and an innate ability to anticipate and act * Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement * Ability to learn quickly and pick up tools, systems, and processes in a short amount of time * Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically * Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why it's worth it: Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In addition, you will play a critical role in understanding and shaping the right experience for each customer through an advisory approach - defining and delivering the positive business outcomes through our platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders of some of the world's most trusted brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest. The everyday hustle: Serve as the main point of contact for internal and external teams, ensuring that the client relationship develops and evolves as business needs change. Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives to help drive results. Develop and implement effective communication strategies needed to lead successful conversations with senior executives and key stakeholders globally. Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with RQ. Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams. Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on. Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence. Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery. Capture client reporting needs and work with internal teams to compile meaningful metrics and data. Identify and recommend opportunities for service expansion based on your understanding of the RQ solution and the customer's needs. Responsible for executing 110% contract renewal and upsell of services. Do you have what it takes? Completed Bachelor's degree or higher education. At least one year of account management experience or related. Proficient with MS Word, Excel, PowerPoint, and OneNote. Exceptional organization skills and ability to prioritize. Strong emotional intelligence and ability to work effectively with others. Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams. Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers. Strong problem-solving skills and ability to identify unique solutions to complex problems. Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication. Ability to demonstrate good attitude, energy, and effort. What makes you uncommon? Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. The SMB CSS team operates in a highly cross-functional role responsible for a regionally based book of business of our most influential & highest revenue SMB customers. These CSMs will be located in specific geographic regions. They will be hyper-focused on helping customers navigate Toast early in their customer journey. This is not your average CSM or Account Management team; in joining this team, you will be part of building a scaled Customer Success model. Composed of multiple teams, the Scaled CS team is evolving to better the customer experience. We are seeking an individual who is flexible, adaptable, and motivated by change. About this roll* (Responsibilities) * Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth * Work closely with cross-functional partners in Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey * Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities * Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer * Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings * Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape * Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast * Ask discovery questions to uncover growth opportunities, referrals and location expansion * Actively look for opportunities to operate at scale, including collaborating with cross-functional partners * Up to 10% travel locally for customer site visits with activities ranging from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of customers) Do you have the right ingredients*? (Requirements) * 2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations Must be located in Tampa FL or Central FL. * Success operating independently and navigating competing priorities in a constantly changing environment * High technical aptitude allowing for quick learning and adoption of technical concepts and language * Proven track record of success in meeting and exceeding goals * Excellent communication, organizational, and influencing skills * Flexibility & adaptability * Problem-solving mindset, ability to think critically Special Sauce* (Non-essential Skills/Nice to Haves) * 1+ years of experience using a POS (Point of Sale) software, ideally in the service or industry * Experience working in the tech industry or for a SAAS company * Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** * Bread puns encouraged but not required #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $82,000-$82,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. * ----- For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. ModMed is hiring a driven Customer Success Manager to join our positive, passionate, and high-performing Strategic Customer Success team, focused on being the trusted advisor by proactively identifying opportunities, managing escalations, and executing key lifecycle milestones. This is an exciting opportunity to understand customers' business goals and advocate on their behalf by proactively identifying risk(s) and collaborating internally to deliver solutions and identify appropriate upsell opportunities within a fast-paced Healthcare IT company that is truly Modernizing Medicine! The CSM will be held accountable for articulating the value of our SaaS cloud platform while driving customer engagement and adoption. Your Role: Serve as the primary point of contact and trusted advisor for assigned customers, ensuring ongoing success and satisfaction. Strategically manage and execute client renewals, including annual uplift discussions. Evaluate customer needs and activities to provide personalized recommendations and consultative support. Escalate and manage issues that impact customer experience, adoption, and success. Proactively identify areas where ModMed solutions can address inefficiencies or improve workflows. Lead and facilitate Quarterly and Annual Business Reviews (QBRs, ABRs), progress reports, and data-driven performance updates. Communicate effectively and consistently with internal teams and external stakeholders to ensure alignment and timely resolution of issues. Take ownership of customer success processes, including milestone execution and SOP adherence (e.g., EMA to EMA conversions, DDFE, license swaps). Leverage data and insights from ChurnZero, Qlik, Salesforce, and PowerBI to inform strategy and drive results. Create and update internal SOPs as needed to promote knowledge sharing and continuous improvement. Skills & Requirements: Bachelor's Degree, required. Master's Degree, preferred. 2-3+ years of relevant experience or equivalent combination of experience. Foundational knowledge of EMA (1 to 3 specialties), PM, and ModMed's ancillary products. Foundational understanding of Revenue Cycle Management (RCM) and Boost services. Proficient use of Salesforce, ChurnZero, PowerBI, Qlik, Jira, AskNicely, and Gainsight. Conversational knowledge of EMA to EMA (E2E) and EHR to EMA data conversions, including project duration. Understanding of the full client lifecycle and success metrics. Comfortable communicating with a range of practice POCs. Empathetic and approachable relationship builder. Excellent communication, presentation and teamwork skills. Organized, adaptable, and self-motivated. Results-oriented with a clear focus on KPIs and value-based selling. Travel required up to 10%. #LI-LM1 #REMOTE ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (*************************). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

The Customer Engagement Manager is a key member of our Go to Market organization responsible for educating and empowering our existing SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve retention and customer experience. This is a full-time position and reports directly to the Manager,CustomerSuccess. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Build and maintain strong relationships with existing clients to understand their needs, provide support and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased + Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts + Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience + Develop and execute strategic account plans for customers, focusing on objectives, tactics and timeliness to maximize growth and retention + Contact and secure upcoming renewals at least 120 days in advance of maturity date + Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools + Stay up to date of job, product, and industry-related training opportunities + Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations + Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention **_Key Metrics for Success_** **Engagement Metrics:** Client usage rates and engagement with key platform features **Renewal Rate:** Percentage of clients renewing beyond their first year **_Education Requirement_** + High School Diploma or GED + Bachelor's degree and/or combination of equivalent work experience preferred **_Required Experience, Knowledge and Skills_** + 2+ years of relevant sales, account management, or support experience supporting SaaS based software + Proficiency in desktop software programs (Word, Excel, PowerPoint) + Ability to learn SaaS products + Basic construction industry knowledge or ability to learn construction industry knowledge + Technical skills + Superior personal integrity and ownership of outcomes + Exceptional communication skills + Relationship building and client-centric skills + Ability to coach customers on best practices and uncover pain and solution + Empathetic small business growth mindset to identify meaningful opportunities for customers benefit + SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation, problem solving, storytelling, decision making and time management, strategic planning, and critical thinking **_Preferred Experience, Knowledge and Skills_** + Working in a SaaS based environment + Previous CRM or order management experience **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $_ _50,000-$65,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** _\#LI-Remote_ _\#LI-SB1_ _\#DE-Remote_ _\#DE-1144-2025_

Job Description Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development. The Customer Success Manager is responsible for proactively and prescriptively driving customer post-sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. Roles/Responsibilities: Proactively build strategic relationships with decision-makers, influencers, and key stakeholders and identify new opportunities where the solution will add value. Engage with customers on Quarterly Business Reviews Drive product adoption and success Consistently deliver on economic and customer centric performance measures Understand a customer's overall use of the organization's products, services, education, and support services Capture a customer's business priorities, overall technology landscape, and organization to drive positive business outcomes through joint customer success plans Attentively monitor customer health and manage potential risks before they manifest Act as an internal advocate between customers and business functions (e.g., customer support, professional services, education) to ensure the appropriate resources are engaged to address specific obstacles impeding product/service adoption Provide proactive onboarding support to ensure a positive customer experience and expedite time to first value with a new product or solution Identify customer case studies and recruit potential advocates to serve as references, and facilitate introductions to the appropriate program team Leverage customer health data to identify expansion opportunities, churn risks, and impacts on outcomes achievement and value realization Drive renewal readiness efforts and align account teams by documenting licensed technology; executive sponsors, champions, and/or retention group members; outcomes achievement; usage status; and adoption Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the account team Understand and document the adoption and relevance of all licensed products or services for assigned accounts through customer success platforms and/or sales account management software; ensure internal stakeholders are aware of any limitations to adoption or risks to renewal Coordinate adoption-enhancing activities to mitigate any identified risk Build and maintain strong working relationships with colleagues in sales, customer marketing, services, support, operations, product development, and product marketing to cultivate cooperation in customer activities Success Metrics: Customer retention rate Customer churn rate Predetermined expansion goals Development of customer advocates and/or references Multithreaded account profiles Customer value attainment Customer health Education: Bachelor's degree or equivalent is required Master's degree/MBA or equivalent is a plus Background/Experience: Three to five years of experience in customer success, account management, sales, service/support, or a related area in the same industry or a similar/adjacent industry Experience in managing a book of customer relationships with proven ability to drive alignment within customer environments at executive and functional levels Management and achievement of retention, growth, and profitability goals Experience in driving customers toward achievement of desired business outcomes Experience in building collaborative relationships internally across sales, marketing, product, and support to facilitate a seamless customer experience Competencies: Skills: Ability to communicate effectively at all levels - including senior management and technical personnel Ability to work within a fast-paced and dynamic environment Ability to multitask and stay organized Proven time-management skills Proven customer-relationship skills Demonstrated strong communication, collaboration, and presentation skills Ability to be agile and manage change Demonstrated proficiency in Microsoft 365, relevant SFA systems, and customer success technologies Demonstrated consultative skills Strong analytical skills Ability to manage and coordinate escalations Behaviors: Collaborative Customer-centric orientation Cross-functional leader Strong decision-maker Desire to design and improve processes Data and insights driven Goal oriented Empathetic Clear communicator High level of intellectual curiosity Comfortable working under tight deadlines Able to solve problems and meet goals in creative ways - sometimes with limited resources Able to identify and leverage resources outside the direct reporting structure Knowledge: The organization, its product/solution offerings, and its value proposition Key industries and market segments Customer lifecycle methodology and key processes Customer account buying and retention roles and personas Customer success technologies, platforms, and tools Customer success metrics

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. **Responsibilities:** + Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. + Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams + Manage each phase of the project and be able to navigate the cross-functional team, both internal and external + Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. + Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. **To be successful in this role you have:** + Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. + 8+ years in Customer Engagement roles. + Prior experience with implementing or supporting ServiceNow products in an Enterprise + Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting + Experience in the banking industry, or implementing projects supporting banking and financial sectors + Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond + Experience with end to end project implementation at an enterprise level. + Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes + Experience with analytics and understanding of metrics and KPIs (as defined) + Thought leadership and strategic thinking + Executive presence + Ability to gather and analyze data to understand the pros and cons of different decisions and options + Ability to communicate abstract ideas clearly and independently manage complex project objectives + Excellent negotiation and persuasion skills. + Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. + Facilitation skills in leading and planning meetings, reviews, and retrospectives. + Strong customer orientation and an innate ability to anticipate and act + Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement + Ability to learn quickly and pick up tools, systems, and processes in a short amount of time + Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically + Travel up to 50% FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready * to make a change? As a Customer Success Manager, Toast's way of saying an “Account Manager”, you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. The SMB CSS team operates in a highly cross-functional role responsible for a regionally based book of business of our most influential & highest revenue SMB customers. These CSMs will be located in specific geographic regions. They will be hyper-focused on helping customers navigate Toast early in their customer journey. This is not your average CSM or Account Management team; in joining this team, you will be part of building a scaled Customer Success model. Composed of multiple teams, the Scaled CS team is evolving to better the customer experience. We are seeking an individual who is flexible, adaptable, and motivated by change. About this roll * (Responsibilities) Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth Work closely with cross-functional partners in Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast Ask discovery questions to uncover growth opportunities, referrals and location expansion Actively look for opportunities to operate at scale, including collaborating with cross-functional partners Up to 10% travel locally for customer site visits with activities ranging from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of customers) Do you have the right ingredients* ? (Requirements) 2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations Must be located in Tampa FL or Central FL. Success operating independently and navigating competing priorities in a constantly changing environment High technical aptitude allowing for quick learning and adoption of technical concepts and language Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills Flexibility & adaptability Problem-solving mindset, ability to think critically Special Sauce* (Non-essential Skills/Nice to Haves) 1+ years of experience using a POS (Point of Sale) software, ideally in the service or industry Experience working in the tech industry or for a SAAS company Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** *Bread puns encouraged but not required #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$82,000-$82,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams Manage each phase of the project and be able to navigate the cross-functional team, both internal and external Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. 8+ years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting Experience in the banking industry, or implementing projects supporting banking and financial sectors Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond Experience with end to end project implementation at an enterprise level. Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes Experience with analytics and understanding of metrics and KPIs (as defined) Thought leadership and strategic thinking Executive presence Ability to gather and analyze data to understand the pros and cons of different decisions and options Ability to communicate abstract ideas clearly and independently manage complex project objectives Excellent negotiation and persuasion skills. Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. Facilitation skills in leading and planning meetings, reviews, and retrospectives. Strong customer orientation and an innate ability to anticipate and act Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement Ability to learn quickly and pick up tools, systems, and processes in a short amount of time Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.