Customer Success Manager Jobs in Folsom, CA

Role Description This is a full-time on-site role for a Channel Sales Manager (North America) at OneHubPOS. The Channel Sales Manager will be responsible for building channel partner ecosystem for OneHUbPOS, managing exisiting channel partners, driving sales initiatives, providing exceptional customer service, and overseeing sales management activities on-site in Folsom, CA. Qualifications Channel Sales and Channel Partners skills for Restaurant/Retail industry Sales and Sales Management experience Strong Customer Service skills Excellent communication and interpersonal skills Ability to develop and nurture relationships with channel partners Experience in the POS industry is a plus Why Join OneHubPOS? Competitive Salary & Commission Structure: Attractive compensation package designed to reward your success. Professional Growth: Opportunities for career advancement within a rapidly growing and innovative company. Impactful Work: Make a tangible difference in your community by helping local businesses thrive with advanced technology solutions. Supportive Team Environment: Collaborate with a dedicated team committed to your success and the success of our clients. Company Description OneHubPOS in Folsom, CA, is dedicated to simplifying the POS experience by providing a unified platform that streamlines inventory management to sales processes, ultimately enhancing efficiency and profitability for businesses.

National Sales Manager - Marmon Construction Fastener Group (NSM) Job Description The primary function of the National Sales Manager is to drive sales growth of Marmon Construction fastener brands, (Primarily Big Timber and Sure Drive USA), by leading a sales team and growing key accounts. The National Sales Manager will be required to be adept in selling into distribution and lumber yards, as well as implementing value-added selling techniques at all levels to successfully move Marmon Construction Fastener products through the sales channel. The NSM will be a product knowledge expert and is expected to have a deep knowledge of industry and market trends. Additionally, the NSM will be responsible for personally selling in the region, as well as leading their team in engaging with both new and existing customers to increase market share in the Western part of the U.S. Essential Duties & Responsibilities: Leads sales team in consistently growing existing business while implementing sales strategies to quickly grow market share in new markets with new customers. Uses sales software system to identify positive and negative trends by market and customer and develop strategies using this information. Develops and delivers sales and educational presentations in a professional and effective manner to our internal and external stakeholders. Leads team in effectively moving qualified target customers through the sales funnel. Develops strategic growth strategies for multiple markets and customers to align our value accordingly. Leads team in using product, industry, and market knowledge to provide a consultative selling experience for the customer. Utilizes Value-Added Selling to position our products favorably when compared to lower priced alternatives. Communicates with internal and external stakeholders in a timely manner. This includes leading sales team in quotes, order status, pricing, product updates, sales reporting, etc. Manages and grows current key accounts within an assigned geography. Identifies and closes new key accounts within an assigned geography. Utilizes performance management to effectively manage direct reports. Resolves channel conflict between distribution and direct dealer channels in a timely and effective manner. Effectively negotiates on behalf of Marmon Construction with current and potential customers. Qualifications: Bachelor's Degree Required 5+ years in leading a high-performance sales team. Demonstrated success in rapidly growing market share, both personally and via a sales team. Minimum 10 years' experience selling through a distribution channel, including lumber yards and to the end user. Building Materials or Construction: minimum of 10 years preferred Must have a high degree of integrity, pay attention to detail and a commitment to succeed Ability to understand and coach a team in the key aspects of selling on value as opposed to price Proficient in Microsoft Office: Power Point, Excel, Word, and Office. 50%+ overnight travel required to effectively cover and grow sales in the region.

Richard's Packaging Inc. has evolved from its origins as a glass container manufacturer for pharmacies into a leading North American distributor of packaging and healthcare products for the healthcare, food and beverage, and cosmetics sectors. With 112 years of experience and a team of approximately 600 employees across the continent, we are committed to quality, innovation, and exceptional customer service. Join us in making a meaningful impact across diverse industries. Why Join Richards: Generous compensation package including a competitive base salary and variable compensation Fantastic medical coverage Dental insurance Vision benefits through vision service plan Life and AD&D at no additional cost to all eligible employees Voluntary life and AD&D insurance to cover any gaps Flexible spending accounts Paid vacation days A collaborative and inclusive team where your ideas matter And so much more! About the Role: Reporting to the Director, USA Southwest, the Account Manager will be focusing on presenting, promoting, and selling Richards' Packaging products from the Industrial Packaging Distribution portfolio. The role requires delivering organic growth by exceeding sales and margin budgets for new and existing customers. This is a full-time, in-office position with a 40-hour work week. The successful applicant will: Plan all sales-related activities such as customer visits, prospect visits, events, training, territory strategies, and creating customer presentations. Visit existing customers to maintain relationships and develop sales opportunities to achieve Richards' Packaging sales targets within the assigned territory. Prospect to open and secure new accounts. Conduct customer training events and represent Richards at industry trade shows. Perform administrative responsibilities, including internal reporting, information management, CRM usage, and daily sales call reporting. We are seeking a candidate with the following experience and attributes: Bachelor's Degree, business degree, or a related field is required. 3 - 5 years of successful industry or related sales experience. Previous sales experience with CPG related products is preferred. Strong sales and relationship development skills, has experience in a competitive environment, and is proficient in effectively communicating and presenting relevant products. Entrepreneurial with the ability to identify and recommend new sales initiatives for Richards' and Richards' customers. Ability to maintain and update territory records of all current and prospective customers, via Richards' CRM daily. Capable of managing territory expenses, samples, and consignments in accordance with company policies. Skilled at Researching relevant material and creating effective sales presentations. Exceptional computer skills, particularly in Microsoft Office products such as MS Outlook, MS Word, MS Excel, and MS PowerPoint. Skilled at maintaining accuracy of customer related information stored in corporate sales information systems (CRM). Team player, creative thinker, strong organizational and multi-tasking individual, with excellent negotiation and communication skills, and can work under minimal supervision. Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.

Come Join the American Fidelity Educational Services Family Family Owned since 1960 We are seeking a Sales Representative to market our insurance products and provide client customer service statewide to the educational community in your area. Our salaried, career Sales Representatives are responsible for selling supplemental insurance products and services in a defined sales territory with an existing customer base and you will have the opportunity to help grow our customer accounts. You will build strong, long-term relationships with school districts and teaching associations and develop specific, needs-based sales recommendations for their employees, highlighting the benefits of American Fidelity's insurance products. We Offer: · Base salary + uncapped commission + additional sales bonus potential · Company car · First year income potential between $80,000 to $121,000 · Paid travel expenses · Consistent six figure income opportunity within 3-5 years · 401k with company match up to 6% · Defined Sales Territory · Multiple Sales Career path options · Consistent, standardized training designed for new Sales Representatives · Comprehensive benefit package including multiple medical, dental, vision and supplemental insurance plans · International Sales Award Trips We Look For: · Sales potential with demonstrated leadership qualities, sales awards and sales successes · Two years sales, management, or leadership experience or as a recent college graduate, someone who has held leadership roles and demonstrated hard work ethics by working your way through college · Candidates with no more than 2 jobs in the last 5 years preferred · 60 hours of college education or associates degree preferred · Ability to pass financial, criminal, and motor vehicle background checks · Pattern of Success Demonstrated by Career Growth Primary Responsibilities: · Focus on growing and maintaining existing K-12 School accounts by one-on-one sales of worksite insurance products and services to the educational community · Consult with our current customers to provide value and meet their financial needs · Build strong relationships with our customers and teaching association executives · Develop customized needs-based employee benefit packages through annual benefit enrollments and group presentations. Company Perks: · National Presence - American Fidelity conducts business within 49 states, employing salaried, career Sales Representatives located across the country. · Extended Training Program - Sales Representatives participate in a structured, comprehensive training program including on-the-job training within your territory, Product and Sales Schools and online training. · Tenure - More than Double the National Average with 30% of our salaried career Sales Representatives having been employed with American Fidelity for 10 years or more. Company Overview: Founded in 1960, American Fidelity Assurance Company has grown to become one of the largest, private, family-owned life insurance companies in the United States. Focused on our core business, including disability income insurance, life insurance, and supplemental health insurance, American Fidelity has seen rapid and continuous growth. For more information on our company, visit ************************* At American Fidelity, we believe that creating a culture of diversity, equity and inclusion, where all Colleagues can be their best to provide the best service to our Customers, is vital to our success. This means cultivating a workforce with wide perspectives and creating opportunities for engagement, learning and listening. If you'd like more information about American Fidelity's privacy practices, please visit americanfidelity.com/privacy”.

We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels. The ideal Outside Sales Manager for our Millwork Line of Business will assume responsibility for achieving the annual sales and gross profit objectives of the sales territory by performing the following duties personally or through subordinate sales staff. RESPONSIBILITIES Supervises the sales force of the territory and assures that customers are serviced in all areas, exceeding expectations. Regularly assesses the strengths and weaknesses of the sales force and develops performance plans, as needed. Recruits new sales talent to meet future sales needs. Sets sales and gross profit goals for existing and prospective customers annually. Assigns customer accounts to sales staff. Conducts territory analyses to determine when it is practical to reassign customers and salespeople. Analyzes sales statistics to formulate policy and to assist sales representatives in meeting their goals. Analyzes sales and gross profit report by outside salesperson and appraises results against plan objective monthly. Responsible for new business development for the Company, including developing ways to increase sales volume, fostering cooperation, formulating new marketing strategies and unique service requirements. Establishes and maintains top-level contact with the management of existing and potential customers. Also, expands company's partnering relationships with suppliers. Reviews market analyses to determine customer needs, volume potential, price schedules, etc., and develops marketing programs as needed to accommodate goals of organization. Writes an annual marketing and sales plan to assist sales force in achieving existing and new business goals. Assist sales force in negotiating competitive pricing with customers and prospects. Quotes prices and prepares sales contracts. Reviews bids, pricing and sales proposals. Participates with outside sales and advises buyer and other management personnel in establishment of contractor pricing for “directs”, regular inventory and special order items. Meets regularly with customers, sales team and management to obtain feedback on customer satisfaction and quality of service. Formulates and recommends policies and objectives to insure the most effective operation of sales activities. Sees that approved policies and objectives are fully understood by all assigned personnel. Networks with experts in the industry to stay current in the latest products, services and customer needs. Continuously analyzes the competition with respect to product offerings, service levels, pricing levels, customer incentive plans, compensation plans, etc. Conducts regular sales meetings and informs the sales force of new developments in products, services and policies. Represents company (committee participation, board membership, etc) at trade or professional association meetings or shows to promote Builders FirstSource products and services. Maintains regular attendance to such groups as Home Builders Association. Plans and implements customer events, such as Customer Appreciation Day or open houses. Coordinates liaison between sales department and other sales related units, such as trusses and millwork operations. Analyzes and controls expenditures of division to conform to budgetary requirements. Maintains contact with and services a few key accounts. Serves as mentor and coach for other sales personnel. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Manages the sales staff, including hiring, training, developing, coaching, and performance management to build a first-class sales team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and solving problems. REQUIREMENTS Bachelor's degree (B.A. or B.S.) from a four-year college or university preferred, plus experience managing a sales department within the industry, or a combination of education and experience. Prior experience selling to professional builders preferred. Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS. At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings, click here ********************* Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call ************** or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening. ************************************************************** Pay Transparency Provision - English/Spanish Pay rate for this position is 125k-135k

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career The Named Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. We know the SASE opportunity is massive. Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that. Your Impact You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer Your consultative selling experience will identify business challenges and create solutions for prospects and our customers Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions Create clear goals and complete accurate forecasting through developing a detailed territory plan Leverage prospect stories to create a compelling value proposition with insights into value for that specific account Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services Travel as necessary within your territory, and to company-wide meetings Qualifications Your Experience Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques Technical aptitude for understanding how technology products and solutions solve business problems Identifies problems, reviews data, determines the root causes, and provides scalable solutions Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes Excellent time management skills, and work with high levels of autonomy and self-direction Additional Information The Team Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $255000 - $351000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Motor-Vehicle Requirement This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver's license.

Bongene Search is a fast growing US leading biotech recruiting firm. We partner with the world's leading biotech and pharmaceutical companies, as well as emerging players in the biopharma industry, to fulfil their most critical staffing needs. Bongene Search has proven record of success in placing highly qualified candidates in roles that perfectly complement their career goals and expectations. Bongene Search represents the below opening from our client. This client is one of the world's top healthcare companies. POSITION: Strategic Sales Account Manager LOCATION: Northern CA to Visalia Territory Potential Candidates: Candidates Residing in Greater Sacramento Area or San Francisco Bay Area The Opportunity In this role, you will be responsible for achieving Molecular sales goals for the Northern CA territory (covering Northern CA south to Visalia) within the Infectious Disease sales organization. This position reports to the Regional Molecular Sales Director and coordinates sales efforts between the Infectious Disease Hospital & POL field teams to meet Molecular ID goals. Key responsibilities include developing relationships with Key Opinion Leaders (KOLs), establishing connections with Regional References, identifying Key Strategic Opportunities, and achieving stated sales goals. You will work closely with Account Executives, Technical Consultants, Clinical Consultants, and the Regional Sales Director to provide ongoing support to high-value customers within the assigned territory. Core activities include implementing business strategies to foster profitable business relationships and identifying new revenue opportunities with major accounts, all while ensuring high-quality customer service. Responsibilities Own and achieve Regional Molecular sales goals, assigned MBOs, and regional sales targets. Collaborate with Account Executives to accelerate the molecular sales process to meet regional targets. Develop a regional Molecular support and training strategy. Complete Vendor Credentialing requirements, including compliance with immunizations, training, background checks, and competency assessments. Strategically position molecular sales solutions for different customer needs. Participate in both technical and sales training. Use sales metrics to document and manage the sales process. Standardize sales tools for consistency. Create key account strategies, market share strategies, group purchasing strategies, and approaches for integrated delivery networks. Required Qualifications BA/BS in sales, marketing, business management, or a related field. Minimum of 5 years of sales experience with a documented history of success. Additional training in laboratory product sales and the diagnostics industry. Willingness to travel overnight up to 50% of the time. The company offers a very competitive base salary and an uncapped bonus potential making it possible to reach a total compensation of around $250k with strong performance!

The Sanctuary, one of Sacramento's premier Dispensaries for Adult Use and Medical cannabis, is growing once again. We are looking for a superstar to join our diverse, fun-loving team. Founded in January 2020, The Sanctuary specializes in cannabis retail sales both in store and delivery. The Sanctuary believes customer service, creative and educational collaborations and community support make the difference ! The Sanctuary governs a healthy environment for customers and staff members alike. We are a company that prides itself on diversity, inclusion and the professional development of all our associates. Everyone who visits our establishment is welcomed by friendly staff members who are driven to providing optimal customer service. Even through our high-volume hours, our staff is patient and always meets the needs of those who seek our assistance. The Sanctuary is team, detail, and goal oriented. All team members work together by utilizing staff and customer feedback to create a satisfactory cannabis buying experience. The Sanctuary seeks to provide a new cannabis buying experience that creates convenience to our customers and we are now looking to welcome the position of Sales Manager. Sales managers are responsible for leading a sales team by providing guidance, mentorship, creating sales plans, analyzing data and maintaining a well staffed sales floor. Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing sales strategies, meeting planned goals, and coordinating with Marketing, Inventory, the General Manager and sales team to create a frictionless sales experience. The person selected for this position will need to have excellent interpersonal, customer service and communication skills. Ideally this person would have some Sales manager experience but at least 3 years of Management experience is required. There will be a lot of hands-on development; primarily with the Leads. You will also be responsible for making our daily deals. We are looking for an innovative thinker who not only has the ability to drive sales but also has strong analytical skills to identify trends and sales patterns. Duties & Responsibilities Overseeing the leadership team as well as all applicable staff on schedule Creating and maintaining a well strategized schedule which reflects fluctuations for holidays, time off, etc. Ensuring all applicable deals for the day are inputted into the Treez system correctly and are functioning properly for customers. Tracking sales goals and reporting results as necessary. Achieving sales goals as assigned by the General Manager as well as setting individual sales targets with the sales team. Responsible for creating weekly deals for all category of products Ensuring that all operations are being completed by the leadership team Regularly reviewing, monitoring and developing your sales team performance through motivation, counseling, and product knowledge education. Understand our ideal customers and how they relate to our products. Recognizing patterns or trends in sales data that may indicate opportunities or challenges. Providing detailed reports to the General Manager, highlighting successes and areas needing improvement. Responsible for holding debriefs with the leadership team and reporting that information to the General Manager. Preferred Qualifications & Skills Two to three years of experience as sales manager ( preferred) Three to five years of sales experience Three years of Manager experiences Ability to design and implement a successful sales strategy Strong leadership and time management skills Accurate and efficient cash handling Ability to delegate and give clear direction Leads by example Excellent communication and active listening skills Adheres to policy and procedures while ensuring that all team members do the same Accountable and has good use of judgment Solution based problem solving tion skills

Starwest Botanicals is an industry leader within the organic herb, botanical, spice, and tea industry. Located in Sacramento, California, Starwest has grown to become a global player in wholesale, e-commerce, and manufacturing. With nearly 50 years of experience, the company is well positioned in a $100+ billion dollar industry. The Sales Manager is primarily responsible for growing company revenue with new and existing customers. This role requires an in-depth understanding of a wide variety of botanicals, herbs, and spices. The ability to build and maintain strong customer relationships is key. A proven track record of delivering meaningful growth and profitability is required. The candidate should have prior wholesale experience in the food and beverage industry. Key Responsibilities: Develop and execute sales strategies to achieve sales targets and channel growth objectives. Build, maintain, and strengthen new and existing customer relationships, ensuring a high level of customer satisfaction and loyalty. Work within a pricing architecture and deliver pricing action to customers. Conduct market analysis to identify new business opportunities, emerging trends, and potential customers. Stay informed about market developments and competitor activities. Maintain a deep knowledge of the company's product portfolio and the ability to effectively communicate product benefits and solutions to customers. Negotiate pricing, terms, and contracts with clients to secure deals that are profitable for the company while meeting customer needs. Work with finance and sales operations to develop product pricing. Work cross functionally with key stakeholders such as operations, sourcing, and supply chain to ensure customer expectations are met. Other duties as assigned by management. Qualifications: A minimum of 10 years of sales experience is required. Bachelor's degree in sales, marketing, business, or a related field is required. Must be highly proficient in Microsoft Office, Excel, database management, spreadsheet creation, email, and internet. Excellent communication, problem solving, and leadership skills. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Supervisory Responsibilities: Direct sales admin and operations support personnel. Provides constructive and timely feedback to improve performance to employees. Physical Demands: Prolonged periods of working on the production floor. Must be able to lift up to 25 pounds at times. Travel Required: Travel between company facilities within the Sacramento, CA area is required. Requires travel to customer locations nationally. Work Location: This position can be based anywhere in the United States, but must be willing to travel and attend meetings in the Pacific Time Zone on a regular basis. Other Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Starwest Botanicals is proud to be an equal opportunity workplace. All aspects of employment decisions will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for our colleagues.

About Us Lyons Global™ is a United- States-based Digital Health Assessment and Solutions company in California that provides easy-to-use, adaptable, and accessible digital health solutions by connecting patients and doctors. Lyons Global's™ vision is global healthcare anywhere, anytime by enabling a gold-standard healthcare delivery model. Job Brief: Become a key player at Lyons Global™, where we're revolutionizing patient care with cutting-edge Digital Health Solutions. Our Irvine-based team is seeking a dynamic individual to spearhead our digital health endeavors, blending the innovative spirit of California with our esteemed healthcare delivery standards. This hybrid role offers the flexibility of working from home, complemented by site visits as required. Responsibilities: Manage the deployment and operation of the LEO360™ robot and platform across the California region. Partner with local healthcare providers and our international headquarters to integrate Lyons Global™ solutions fluidly. Uphold US health regulations and data privacy norms when utilizing our technology. Lead community engagement to showcase the advantages of LEO360™ and encourage its widespread use. Engage with our developers and clinical staff at every project stage, from initial assessment to ongoing performance optimization. Skills Required: A degree in Health Informatics, Public Health, or a related discipline. Proficiency with technology, demonstrating solid skills, and a good understanding of digital tools and platforms In-depth knowledge of the national healthcare system, especially California's digital health landscape. Strong organizational and project management capabilities, with an eye for detail and a systematic approach to work. Excellent team collaboration skills and the ability to work cohesively within a diverse group. Recognition of Lyons Global's mission to provide accessible global healthcare anytime, anywhere. Flexibility in scheduling, accommodating the varied hours of healthcare professionals to meet project demands. We are seeking someone who is not only comfortable with technology but also adept at embracing it to improve healthcare delivery. Your organizational skills and attention to detail will be crucial in managing complex projects, and your ability to work well in a team will be key to our collective success. If you understand the flexibility required in the healthcare industry and are ready to commit to this dynamic and fulfilling role, we'd love to hear from you. If you don't have all the requirements, please still apply. We're happy to hear from you. Or send this opportunity to a person you know who would be a perfect fit.

As a Customer Success Manager (CSM), you will be responsible for maintaining customer satisfaction and loyalty. You will work alongside your fellow CSMs to ensure that AssureHire clients are happy and well-cared-for. Responsibilities: Act as the primary liaison for clients throughout the entire customer lifecycle. Set up and handle business reviews with clients. Build in-depth relationships with clients to understand their business goals. Represent clients in collaborations with internal stakeholders to ensure customer issues are being addressed. Requirements: Excellent verbal and written communication skills. Strong time-management skills. Exceptional attention to detail and organizational skills. Ability to manage sensitive information. Ability to listen, understand and problem solve. Perks: We are a growing, thriving company with a progressive culture focused on a healthy, fun and fulfilling workplace. Fun Fridays with catered food. Medical, dental, and vision coverage. Stock options. Fitness and device stipends. Paid training, sick leave, and vacation time.

Customer Success Manager Category: Flexible, Part-time (15 hours) to Full-time (40 hours) Reports to: VP, Sales Compensation: Fair Market Value, Equity-Based Compensation Model Welcome to the forefront of transformational change. At SOULCHI, we are driven by a vision that blends virtues-based leadership, conscious growth, and a commitment to the United Nations Sustainable Development Goals. As an equity-based startup team member, you're not just joining a team; you're embarking on a journey to shape a more harmonious and sustainable world. We believe that true progress stems from the fusion of innovation and values, and that's exactly what you'll find here - a dynamic environment where your talents will thrive, your ideas will flourish, and your impact will resonate far beyond. Join us in rewriting the narrative of leadership and making a lasting difference that echoes through generations. Role Overview: As a Customer Success Manager, you will be the primary point of contact for our customers, ensuring they receive the highest level of service and support. You will work closely with clients to understand their needs, facilitate product adoption, and drive customer satisfaction and retention. You will also collaborate cross-functionally with various internal teams to provide customer support, feedback and training while identifying additional sales opportunities. Responsibilities: Onboarding: Guide new customers through the onboarding process, ensuring they are set up for success with our software. Relationship Management: Build strong, long-lasting relationships with strategic customers to understand their business goals and challenges. Support & Training: Provide ongoing support and training to customers, helping them maximize the value of our products. Feedback Loop: Gather customer feedback and communicate insights to the product development team to influence future product enhancements. Renewals & Upselling: Monitor customer health metrics and drive renewals and upsell opportunities. Reporting: Track and report on customer success metrics and KPIs. Qualifications: Bachelor's Degree Required Experience: 5+ years' experience working in Customer Success, Account Management, Client Services, or other similarly customer-centric role in a SaaS environment. Communication Skills: Excellent verbal and written communication skills; ability to convey complex concepts clearly. Problem-Solving: Strong analytical and problem-solving abilities, with a customer-centric mindset. Technical Aptitude: Familiarity with SaaS products and a willingness to learn new technologies quickly. Team Player: Ability to work collaboratively across teams and departments including product, marketing, sales and the executive team. Equity-Based Compensation Opportunity: As part of the SOULCHI team, you'll take part in our equity-based compensation model, aligning your success with the success of our business. After much research we have found the fairest equity model for a startup. We use the Slicing Pie model. First phase is equity-based only, which we are currently in. Equity calculations move dynamically based on your fair market rate and actual number of hours worked. In the second phase, which happens at the break-even point, the equity freezes at each member's current earned percentage and compensation switches to salary + benefits. Your equity percentage gets paid out annually as part of the profit sharing. This is more than a job; it's an opportunity to own a piece of the future. We request you only apply for this position if you believe an equity-based model is the perfect fit for you. A more detailed explanation from the professor who created the model can be found on Youtube, "Pie Slicer Equity Split Software" by Slicing Pie. We understand the importance of work-life balance and recognize that each individual has unique scheduling needs. As such, we offer flexibility in working hours for the [Position Title] role, with the opportunity to work anywhere between 15 to 40 hours per week, depending on the candidate's availability and suitability for the role. Thank you for considering SOULCHI as your future employer. How to Apply: To apply, please submit your resume and a cover letter detailing your alignment with our mission and the value you can bring to our team. Join our passionate team and be part of a transformative journey to spread virtues, create social impact, and contribute to a more loving and peaceful world. Together, we can harness the power of technology to bring the truth of oneness to the center of societies worldwide.

Our team is dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. We're passionate about problem-solving and ensuring our customers receive support that's timely, helpful, and knowledgeable. As a Customer Success Manager, you'll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and guiding them through our sale. We're looking for a customer-focused individual with strong communication skills, a passion for service, and an ability to stay calm under pressure. Responsibilities Respond to customer inquiries through phone, email, and chat promptly and professionally Identify and troubleshoot issues, providing sale solutions or directing customers to appropriate departments as needed Maintain detailed records of customer interactions, sales, and update account information Collaborate with sales team members to improve customer experience and share best practices Assist with customer concerns and work to find resolutions Support team and provide information about our products and services to new customers Requirements Strong interpersonal and communication skills Ability to work in a fast-paced environment with a problem-solving mindset Previous experience in customer service, sales, or a similar role is a plus Familiarity with customer support tools is beneficial High school diploma or equivalent; additional education or certifications are a plus What We Offer Competitive salary and benefits package Opportunities for career growth within Legacy Marketing Management Supportive team environment and access to training resources Flexible scheduling options to support work-life balance If you're ready to make an impact by delivering top-notch customer service and boosting sales, apply today! #LI-Onsite

Customer Success Manager SimpliGov is a high-growth tech start-up listed on the GovTech 100 as one of the most influential technology companies addressing the US government. Our cloud-based government modernization platform empowers state and local organizations to rapidly improve constituent and employee experiences through online forms and workflow automation. We are a no-code solution that integrates with existing backend systems, enabling lightning-fast implementations that deliver modern and efficient government services. Role: The Customer Success Manager (CSM) is the key partner helping our valued customers achieve their strategic objectives and maximum value from their investment in SimpliGov. You will own multiple customer relationships with key responsibilities of ensuring customer satisfaction and revenue growth, along with building long-term partnerships with SimpliGov. Additionally, the CSM serves as the liaison between the customer and the SimpliGov ecosystem, streamlining partnership with Product Management, Engineering, Professional Services, Education, Marketing, and others. You are comfortable consulting with C-level executives, backed by a solid understanding of their business objectives, while also acquiring technical knowledge of SimpliGov's product functionality and tools. You should possess strong analytical and project management skills, functional BI knowledge, and the ability to articulate value and inspire customers about the potential of SimpliGov. Responsibilities * Enthusiastically drive customer health, business alignment and customer value through the identification and achievement of customer goals and verified outcomes. * Become an expert on SimpliGov's products and services. * Develop a trusted advisor relationship with customer executive sponsors and technical project leads. * Program-manage customer concerns and product enhancements. * Assist in workshops to help customers demonstrate the full value of SimpliGov. * Work to identify expansion opportunities. * Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status. * Work with both technical and business teams to drive outcomes for SimpliGov customers. * Manage a portfolio of strategic customers in an ownership capacity while also engaging in project-specific activities as needed. * Understand how our customers are utilizing SimpliGov's solutions and recommend additional features that can be leveraged to maximize subscription. * Identify key strategic items to drive customer growth and expansion opportunities on the SimpliGov platform. * Provide technical problem assessment and communication for all SimpliGov issues that may arise while engaging subject matter experts to solve issues. * Actively drive and contribute to ongoing customer activities and touch points (from technical users to the C-suite); cadence calls, site visits, technical and executive briefings and business reviews, customer education, and training activities * Establish post-implementation adoption activities to closely monitor the success of customer initiatives. * Serve as a customer advocate in driving industry best practices and the evolution of SimpliGov product and platform functionality. * Partner with Sales on the renewal process and Professional Services engagements for your customer portfolio. * Maintain current functional and technical knowledge of the SimpliGov platform and future products. About You * 4+ years relevant work experience with demonstrated client-facing experience. * Exceptional project management skills * Prior experience in cloud/SAAS applications * Since this role is customer facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills. * Experience developing product use-cases with customers. * Demonstrated self-directed ability to manage simultaneous, complex engagements with minimal supervision. * Experience presenting strategic business proposals to senior leaders and/or executives. * Skilled in advising customers in product best practices and optimal technical solutions. * Exceptional follow-through with the ability to drive simultaneous and competing customer requests in a high-paced environment. * Experience navigating and steering customer engagements to completion with a high level of customer happiness. Bonus Points * Experience with public or government sector * Consulting background * PMP Certification or relevant training SimpliGov is dedicated to enabling digital transformation in the public sector through its award-winning workflow automation and secure forms management platform, enjoying significant success across a growing national list of public sector customers. We are privately owned, utilize the latest technology, and bring integrity and humility to our mission of enabling modern and efficient government services. In addition to a competitive base and OTE earnings packages, we also offer: * Medical, dental, and vision insurance. * Technology and transportation expense reimbursements. * Health club membership. * 401K with company matching. * Freedom paid time-off policy. The US base salary range for this full-time position is $80,000-$120,000 + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. *All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.* Location Sacramento, California (Hybrid) Department Customer Success Minimum Experience Mid-level Compensation DOE

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you're joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers. The Customer Success Manager holds a pivotal role at PowerSchool, championing our customers' needs. This position demands a strong sense of personal accountability, a commitment to going above and beyond, and a collaborative mindset to deliver excellence to our customers. Reporting to the Manager, Customer Success, the Customer Success Manager serves as the dedicated PowerSchool professional overseeing value delivery for our customer through PowerSchool's acclaimed K-12 software solutions. We are seeking an individual who can effectively collaborate with customers and internal teams, fostering stronger relationships and driving product adoption through the initiatives such as Success Planning, Executive Business Reviews (EBRs), Impact calls. The role is strategically crafted to enhance customer retention through proactive customer engagement. As a Customer Success Manager at PowerSchool, the ideal candidate is a focused and organized self-starter capable of independent work within a collaborative team environment. Responsibilities The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth. Your day-to-day role will consist of: Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement. Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers. Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship. Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services. Strategize on renewals working closely with the rest of the Account Team Effectively forecast customer health and risk of attrition. Collaborate with sales teams to ensure growth attainment and increased footprint Qualifications Minimum Qualifications 5 years' prior experience in a Customer Success, Account Management, or technical support role . Bachelor's degree or equivalent, or equivalent years of relevant work experience. Attention to detail and a strong bias for action Strategic thinking with the ability to align solutions to customer goals. Proficient in Microsoft Office suite Mastery level of delivering difficult messages when necessary Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Preferred Qualifications Salesforce experience preferred Understanding of K-12 education systems and technology preferred Software-as-a-service (SaaS) experience preferred Associate's degree or equivalent work experience Compensation & Benefits Compensation & Benefits PowerSchool offers the following benefits: Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) Flexible Spending Accounts Health Savings Accounts with Company contribution Short-Term Disability and Long-Term Disability Comprehensive 401(k) plan with Company match Generous Parental Leave Unrestricted paid time off (known as Discretionary Time Off - DTO) Wellness Program, including ClassPass & Employee Assistance Program Tuition Reimbursement Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage A reasonable estimate of the base compensation range for this position is $58,700 - $75,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters. EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing *****************************. Not ready to apply? Connect with us for general consideration.

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you're joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers. The Customer Success Manager holds a pivotal role at PowerSchool, championing our customers' needs. This position demands a strong sense of personal accountability, a commitment to going above and beyond, and a collaborative mindset to deliver excellence to our customers. Reporting to the Manager, Customer Success, the Customer Success Manager serves as the dedicated PowerSchool professional overseeing value delivery for our customer through PowerSchool's acclaimed K-12 software solutions. We are seeking an individual who can effectively collaborate with customers and internal teams, fostering stronger relationships and driving product adoption through the initiatives such as Success Planning, Executive Business Reviews (EBRs), Impact calls. The role is strategically crafted to enhance customer retention through proactive customer engagement. As a Customer Success Manager at PowerSchool, the ideal candidate is a focused and organized self-starter capable of independent work within a collaborative team environment. Responsibilities The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth. Your day-to-day role will consist of: Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement. Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers. Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship. Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services. Strategize on renewals working closely with the rest of the Account Team Effectively forecast customer health and risk of attrition. Collaborate with sales teams to ensure growth attainment and increased footprint Qualifications Minimum Qualifications 5 years' prior experience in a Customer Success, Account Management, or technical support role . Bachelor's degree or equivalent, or equivalent years of relevant work experience. Attention to detail and a strong bias for action Strategic thinking with the ability to align solutions to customer goals. Proficient in Microsoft Office suite Mastery level of delivering difficult messages when necessary Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Preferred Qualifications Salesforce experience preferred Understanding of K-12 education systems and technology preferred Software-as-a-service (SaaS) experience preferred Associate's degree or equivalent work experience Compensation & Benefits Compensation & Benefits PowerSchool offers the following benefits: Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) Flexible Spending Accounts Health Savings Accounts with Company contribution Short-Term Disability and Long-Term Disability Comprehensive 401(k) plan with Company match Generous Parental Leave Unrestricted paid time off (known as Discretionary Time Off - DTO) Wellness Program, including ClassPass & Employee Assistance Program Tuition Reimbursement Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage A reasonable estimate of the base compensation range for this position is $58,700 - $75,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters. EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing *****************************.

We are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small and medium-sized accounts and work in tandem with other members of the team on customer accounts. We are looking for a smart and driven professional committed to delivering the best services and the right solutions to our customers. The ideal candidate should have an aptitude for sales, be comfortable with being part of a growing department, be quick on their feet, be adaptable to change, and be ready to take ownership of their role. Tasks Includes for the Entry-Level Customer Success Manager: Developing lasting, helpful relationships in person with our customer base to drive sales Communicating with customers on a regular basis in a way that adds value to the services we offer in home improvement and increase sales Learning customer's objectives and up-selling the appropriate tools Scheduling follow-ups with customers and gathering feedback Staying up to date on all industry compliance standards and protocols Requirements for the Entry-Level Customer Success Manager: Undergraduate Degree preferred for HS with some work experience Relevant experience in one or more of the following: customer service, marketing, sales, or account management A basic understanding of customer service and sales principals Good verbal communication skills Must be willing to travel We are experiencing tremendous growth, so the ability to work in a fast-paced dynamic environment is necessary

**Department:** Customer Experience The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker? Wilson Language training is growing and is looking to hire a Customer Success Manager (CSM) to join our team. The CSM will serve as the primary point of contact supporting a portfolio of customers and is responsible for managing account relationships, supporting ongoing program implementations, and working collaboratively across the organization to ensure customer and business goals are met. The Customer Success Manager is responsible for ensuring customers have a great experience and is expected to retain existing business and support expansion within their account portfolio. The ideal candidate has a positive attitude, a passion for solving customer needs, practical communications skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction and retention. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a Customer Centric culture within Wilson Language Training. **Essential Job Functions:** + Engage customers as part of an assigned portfolio, build strong working relationships with K-12 school leaders, and sustain business growth and profitability by maximizing value + Continually surprise and delight customers with a proactive, customer-centric attitude, resolving customer requests and complaints + Work with other internal teams to ensure seamless transitions throughout the customer journey + Minimize churn and optimize user adoption to drive renewals and expansion + Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle + Ensure high customer engagement and satisfaction as measured by retention, health score, expansion opportunities identified, and CNPS + Analyze customer data to improve customer experience + Works collaboratively with several internal teams as well as other members of the Customer Success Team to hone an efficient metrics-driven customer success unit + Communicates a clear and thorough understanding of the organization-s products, offerings, and policies + Collaborates with multiple product teams to stay informed of all new and ongoing developments and projects + Understand and display WLT-s values + Other duties as assigned **Minimum Requirements:** **Skills and Experience** + Passion for service + Patient and active listener + Knowledge of best practices in customer service and retention + Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance. + Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation. + Proficient with applicable software applications + Excellent communication and interpersonal skills + Experience in the field of education, school/district leadership, educational publishing/technology + Highly organized and able to juggle multiple tasks and priorities + Self-driven and proactive nature + Demonstrated leadership qualities + High computer literacy and ability to learn new software + Team-first mindset with a focus on continuous improve **Education or Certification** + Bachelor's Degree or related work experience Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including: + Medical, dental, vision, and Life & Disability Insurance + 401k plan with partial employer match + Paid Time Off + Paid holidays + Tuition reimbursement + -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks. Anticipated Salary Range: $51,000 - $74,000. Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.? M/W/D/V

**_Job Title:_** Senior Customer Success Manager Trellix is a global company redefining the future of cybersecurity and soulful work. The company's comprehensive, open and native cybersecurity platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at ******************* . **_Role Overview:_** The Customer Success Manager (CSM) is responsible for ensuring customers achieve their desired outcomes. The CSM will act as a trusted advisor, building strong relationships with clients to understand their needs and help them maximize the value of our products. Location: Remote US **About the Role:** + In this role you a have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Trellix's growth and success. + As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success. + You will build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions. + Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion and opportunities. + You will be an advocate for our customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress. + Develop a comprehensive understanding of typical business and cyber security challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment. + Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering. + The cross-functional nature of this role provides a deeper understanding of all aspects of the business. + Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed. **About You:** + 8+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus + Ability to travel > 25% of the time + Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products. + Strong customer orientation with the ability to manage complex projects and conflicting requirements. + Outstanding communication skills and ability to collaborate cross functionally + You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services + Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base + University degree or equivalent experience **_Company Benefits and Perks:_** We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. + Retirement Plans + Medical, Dental and Vision Coverage + Paid Time Off + Paid Parental Leave + Support for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.