Customer Success Manager
Customer Success Manager Job In Cincinnati, OH
Who We Are
At FRAYT, we've built a fantastic culture both internally and externally. Our Core Values
are Customer obsessed, Crave Innovation, Quality Driven, Transparent, Built on integrity,
Collaborative & Intentional, and A team of Owners. Our Vision is to become the #1
customer-centric delivery platform.
FRAYT is a "mid" stage startup with a digital platform that connects shippers directly to a
driver network ("Uber" for delivery). We provide on-demand, last-mile delivery services,
same-day, routes, hot-shots, LTL, middle-mile, and more. We are a true tech company
serving the transportation industry and are focused on scaling our market presence and
expanding our core products. We are on a Mission to make our customers' lives easier
by simplifying their shipping needs.
Summary (Our Future Customer Success Champion)
FRAYT is looking for a Customer Success Manager responsible for customer
onboarding, retention, and growth across your account base. Reporting to the Senior
Director of Enterprise Accounts, this position requires an experienced salesperson
with a consultative and relational sales approach and a track record of successfully
growing and onboarding clients. You must be passionate about building long-lasting
customer relationships that promote retention. In this role, you will ultimately be
responsible for your success within your portfolio, ensuring incremental growth in
monthly recurring revenue, assisting with new logo acquisitions, and encouraging
customer success while providing the best service experience possible for our
customers.
This role is preferred to be located in or around one of the following areas:
● Cincinnati, OH
● Dallas, TX
Responsibilities (How You Will Contribute)
● Communicate with clients to ensure that all of their needs are understood and
addressed
● Build strong client relationships to retain and expand the existing business
● Increase overall user adoption of the product
● Collaborate with various internal departments to ensure that they fulfill all
customer requests
● Resolve complaints and keep track of all processes that pertain to the client's
desires
● Act as the client's advocate across the company to ensure their needs are met
with a focus on improving the customer experience
● Monitor client behaviors to understand their evolving needs and watch for
critical indicators to prevent lost customers
Qualifications (What You Will Bring)
● 5+ years of selling, consulting, or account management experience with
increasing levels of customer responsibility
● Experience in freight and logistics preferred
● Successful track record of consistently delivering against sales quotas
● Experience selling at varying levels up to and including VP and C level
executives
● Strong interpersonal and presentation skills
● Outstanding verbal and written skills
● Problem-solving mindset with the ability to deliver results
● Willingness to travel (5%)
● Bachelor's degree preferred
WHAT MAKES YOU AN EXTRA GOOD FIT
● Successful history growing new enterprise level accounts
● Startup experience growing an organization's revenue
● Supply chain or logistics business development
Benefits
As a growing startup, we are continually adding to our benefits offering at FRAYT. Along
with a supportive, transparent, and rewarding work culture, we are proud to offer the
following benefits:
● Health benefits (medical, dental, vision)
● 401K Plan
● Competitive Base salary
● Employee Stock Options
● Hybrid, remote-first working model with bi-weekly team meetings
● Generous PTO
● Company Holidays (9/ year)
● Parental Leave
● Phone allowance
Life at FRAYT
We know that having the right people with the right attitude and discipline is a big part
of what makes us successful. Living our values is an important part of being successful
in this role.
● We have a decentralized culture promoting individual and team ownership to
solve problems, recognize trends, and collaborate across departments with as
little management involvement as required.
● We promote transparency sharing monthly financials, progress, new
opportunities, problems or challenges, and goal tracking.
● We'll have your back when you need help - your colleagues want to see you
succeed and work hard to help you do so.
● We work hard and deliver amazing results to our customers - when you see our
loyal customer base, you'll be proud to be at FRAYT.
Customer Success Manager
Customer Success Manager Job In Cincinnati, OH
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Responsibilities
Own overall relationship with assigned clients
Ensure retention and satisfaction of all assigned clients
Aid clients in achieving their goals
Qualifications
Bachelor's degree or equivalent experience
Experience in customer success
Strong written and verbal communication skills
Detail oriented and analytical
Demonstrated ability to increase customer satisfaction
Client Service Manager Position
Customer Success Manager Job In Dayton, OH
IronRoad is conducting a confidential search for our Cincinnati, Ohio client. We are sourcing for a Client Service Manager. We are looking for someone with a GREAT VIBE that works in the commercial real estate space, loves taking care of clients, vendors and internal staff. We are looking for a multi-tasking problem solver that doesn't get rattled in a fast-paced environment and has a passion for taking care of others.
The Client Service Manager is responsible for Help Desk and Administrative Support coordination and communication with clients of all properties, maintenance staff and third-party contractors as needed to complete any work requests in a timely and efficient manner. A strong Client Service Manager will be people-oriented, self-motivated and passionate about providing exceptional services in every way. They will have experience with the help desk and administrative support of maintenance staff. They will have the ability to read and comprehend general business instructions, short correspondence, and memos as well as the ability to effectively present information in one-on-one or small group situations. A successful Client Service Manager will pay strong attention to detail and the ability to complete job duties with a high degree of accuracy. They will be self-disciplined and capable of identifying and completing critical tasks independently, with minimal supervision. In addition, they will have highly developed written and verbal communication skills, proven interpersonal skills with experience providing complex administrative support in a high-profile environment with tact and diplomacy all while maintaining standards of professionalism for the organization in the areas of confidentiality, teamwork, timely and effective communications, enforcement of company policies, and standards of customer service.
Attendance:
Regular attendance is required during normal working hours. Work beyond 40 hours per week may be needed. Required to work in the Cincinnati office 3 days/week and the Dayton office 2 days/week. These days may change as schedules require. Important to note that you will always be on site working in one of our clients' offices.
Qualifications & Experience:
• College degree preferred
• Two years' related experience and/or training; or equivalent combination of education and experience
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook - Our client is launching AppFolio a property management software 1/1/25. Any experience with AppFolio is a plus
• Good written and verbal communication skills
Tasks:
• Help Desk Coordinator for Cincinnati and Dayton based properties with assistance from Operations Support Administrator.
• Maintain daily contact with maintenance technicians, vendors, property managers, and supervisors and clients as they call in with service-related requests.
• Follow up on service requests to ensure requested work is performed in a timely manner.
• Responsible for gift sending and/or communication on a quarterly basis working with Senior VP of Customer Experience.
• Provide work schedules to maintenance technicians for regularly scheduled inspections or maintenance items weekly.
• Provide administrative support to property managers and maintenance technicians.
• Maintain and issue all access codes for databases in all required properties.
• Process Third-Party invoices and send them to appropriate owners for payment.
• Process all Client Service Reimbursements for the Cincinnati and Dayton properties.
• Assist Property Managers with third Party buildouts by coordinating vendors, contractors and assisting with contract execution.
• Track Certificates of Insurance and Workers Comp certificates for Clients and Vendors.
• Organize and maintain 3rd. party monthly paperwork and reports.
• Order medical gases as needed for 3rd. party Clients.
• Coordinate all backflow testing for buildings that Client manages and for Client's as requested.
Administrative Support:
• Managing inventory of assets and supplies, monitoring critical level of stocks, sourcing for suppliers and submitting invoices.
• Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.
• Scheduling and coordinating meetings, events, and other similar activities.
• Sending and receiving mail and packages.
• Performing multifaceted general office support.
• All associates are required to monitor, track and summarize time spent on projects and assignments to measure account profitability.
Knowledge:
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skills:
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money. Ability to calculate figures such as discounts and sales tax.
• Monitoring - Monitoring/Assessing performance of yourself, to make improvements or take corrective action.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Problem-Solving Skills
• Problem Solving - Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
Reasoning Skills:
• Define Problems- Ability to define problems or needs of supervisors, collect data, and draw conclusions to assist.
• Prioritize Work- Ability to prioritize incoming work to provide most efficient service to multiple supervisors.
Social Skills:
• Coordination - Adjusting actions in relation to others' actions.
• Instructing - Teaching others how to do something.
• Negotiation - Bringing others together and trying to reconcile differences.
• Persuasion - Persuading others to change their minds or behavior.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Systems Skills
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Physical Demands and Work Environment:
The physical demands and work environmental characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Physical demands: While performing the duties of this job, the team member is required to sit; walk; stand for up to seven (7) hours at a time; use hands to handle objects; reach with hands and arms; balance, stop, talk and hear. The team member must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include vision and ability to read documents. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, the team member is exposed to a noise level that is usually minimal to moderate.
Equal Employment Opportunity: All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, or gender identity.
General Information:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Our client reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Our client may require an employee to perform duties outside his/her normal description.
National Sales Manager
Customer Success Manager Job In Dayton, OH
Our Story With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!
We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one-half of our employees have been with ALC for over 10 years!
Why we're Awesome!!
Inclusive company culture
Training and Development
Competitive Compensation
Unparalleled Benefits & Wellness (we mean really good)!
401k with a generous match
Career Growth Opportunities
Transfer Opportunities
Share in Company ownership
Employee Recognition program
Uncapped/non-territory based commission opportunity plus Salary!
Are you experienced in non-asset based 3pl Sales? Want to sell and represent a national top 20 3pl/best in class company? We are looking for a National Sales Manager to join our team! The National Sales Manager will work with the sales force within a branch office. If this is you - let's talk!
You will
Contact new customers and draw on your unique skills, abilities and competencies to secure sales.
Develop systems and processes for effective prospect identification, qualification and management.
Sell and Close new shippers.
Build a book of business.
Carry out strategies through prospect contact, proposal development and presentation, effective follow-up and account management.
Work with the transportation brokers to maximize the volume of loads from new customers through ongoing sales meetings and strategy sessions.
Uphold the company standard following the company principles of Customer, Company, Office.
Skills And Experience
3 year minimum non-asset based 3pl sales experience
Bachelor Degree Required
Experience in Dry Van, Reefer, Flatbed ,and/or LTL freight
Excellent verbal and written skills
Effective at problem resolution
Self-Motivated and driven with an eagerness to work as a team player
Able to work independently but also in a team environment
Computer & technology literate
Ability to travel as needed for sales
Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.
Client Partner
Customer Success Manager Job In Cincinnati, OH
The Possibilities are Endless When You Challenge The Norm
Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 12,500+ professionals, is committed to continuing the Group's 162-year heritage of building sustainable communities.
Position Overview:
We are seeking a seasoned Client Partner with extensive experience in the Financial Services industry to join our team. This role will be responsible for managing global accounts and driving strategic partnerships within the BFSI sector. The ideal candidate should have a background in selling consulting and technology services, preferably with a foundation in infrastructure and data management.
Key Responsibilities:
Develop and nurture strategic relationships with global accounts in the BFSI sector.
Serve as the primary point of contact and trusted advisor for clients, understanding their business needs and objectives.
Collaborate with internal teams to ensure delivery of solutions that meet client expectations and drive business growth.
Identify new business opportunities and expand the portfolio of services offered to clients.
Provide leadership and guidance to cross-functional teams to execute client projects successfully.
Monitor industry trends and competitor activities to identify potential threats or opportunities.
Qualifications:
Proven experience as a Client Partner or similar role within the IT Services industry.
Ability to quickly gain client confidence and act as a consultative partner to key stakeholders in the financial services industry.
Strong understanding of BFSI domain, with a track record of managing global accounts.
Background in technology consulting, with expertise in infrastructure and data solutions preferred.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Strategic thinking and problem-solving abilities to address client challenges, think out of the box and drive meaningful business outcomes.
Strong negotiating skills
Bachelor's degree in Business Administration, Finance, Computer Science, or a related field; MBA or relevant advanced degree preferred.
The role may involve occasional travel to client locations as needed.
Why Join Us:
Opportunity to work with leading BFSI companies and cutting-edge technologies.
Collaborative and inclusive company culture.
Competitive salary and comprehensive benefits package.
Professional growth and development opportunities.
If you are a strategic thinker with a passion for client success and a deep understanding of the BFSI industry, we invite you to apply for this exciting opportunity. Join us in driving innovation and making a difference in the world of life sciences through exceptional IT services.
To Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role to *****************************
Birlasoft is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Account Manager, CPG
Customer Success Manager Job In Cincinnati, OH
Account Manager, CPG (Farmer)
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner.
Please visit Fractal | Intelligence for Imagination for more information about Fractal
Location: Cincinnati, Ohio
The candidate must be based in Cincinnati, OH, or be willing to relocate
Responsibilities:
Strategically drive new business in select CPG accounts in close synergy with the Solution teams and core account teams to manage assigned services sales and margin targets.
Position Fractal solutions to meet client requirements and become a trusted advisor for services by effectively managing multi-threaded client relationships.
Use knowledge of CPG industry, technology, processes, and consultative sales skills to assess and educate clients on the value of our business and implementation expertise.
Build in-depth knowledge of clients' business priorities, challenges and initiatives that can be translated into opportunities.
Build value-added relationships within the domain of the account and core account team.
Develop the trust to independently lead solutions sales campaigns within large accounts.
Proactively drive business development and pre-sales initiatives by leveraging both industry and technical background.
Demonstrate ability to advance sales campaigns in a needs-based and highly participative fashion including consultative dialog, cross-functional engagement, and facilitated workshops.
Represent full Fractal portfolio with broad understanding and expertise in AI, Engineering & Design /Behavioral sciences.
Success Profile:
You have a demonstrated track record of leading strategic engagements within new and existing CPG accounts for pure play analytics services, while consistently achieving or exceeding quarterly and annual goals.
You have strong commercial acumen that you can execute on to manage and grow revenue, work with purchase as well business.
You are an effective and credible storyteller with a strong ability to map client challenges to internal capabilities, regardless of the competency, and can link those conversations back to business outcomes.
You have excellent written, verbal and formal presentation skills allowing you to engage client audiences ranging from technical implementers up through Business and Technology C levels.
You thrive in a collaborative team atmosphere, while defining issues/hypotheses, performing complex analysis, and assisting with preparation and recommendations of solution alternatives.
You have demonstrated experience of leading large teams located globally, and are seen as a natural people leader, while effectively managing account growth goals.
Qualifications and Skills
12-15 years in data analytics industry through direct client interaction
Demonstrated ability to drive account growth in scaled accounts, develop strong cross-geography client relationships and execute pre-sales activities following account management principles.
Strong CPG D&A domain knowledge, and deep understanding of functional areas including Data Engineering, Cloud tech Supply Chain, Customer Analytics, Digital, Marketing Analytics, Reporting systems, Revenue Growth Management etc.
Excellent communication skills, both oral and written
Ability to think on his/her feet and engage with both the business and analytical community
Comfortable with ambiguity in a cross-functional environment
Willingness to work with a geographically distributed team structure in an extremely fast-paced and challenging environment
Graduate degree in Computer Science, Mathematics, Operational Research, Information Science, Engineering, Statistics is preferred
Hands-on experience in analytics delivery with exposure to either Visualization tools, Advanced Analytics or cloud data tech will be an added advantage
Self-driven individuals with an appetite for rapid career growth and a can-do attitude are most likely to succeed in this role
Pay:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $130,000 - $210,000. In addition, for the current performance period, you may be eligible for a discretionary bonus.
Benefits:
As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Operations Manager (B2B)
Customer Success Manager Job In Olde West Chester, OH
At LEM Products, we pride ourselves on being the leader in meat & game processing equipment. Our goal is simple: deliver high-quality products to hunters, processors, and home cooks. LEM's assortment of products makes it easy to process, prepare, and preserve your harvest and foods. From the first grind to delicious sausages and homemade jerky, to helping your bounty stay fresh for longer. We carry over 800 different products that you can purchase right here at ******************* or find us in over 3,500 retail stores throughout the US and Canada. We believe home processing to be a deeply rewarding experience and helps you take more pride in what you provide. At LEM, we're here to guide you and help keep you processing for years to come.
Role Description
This is a full-time on-site role as a Customer Service Operations Manager (B2B) at LEM Products in West Chester, OH. We are seeking a Customer Service Operations Manager (B2B) to oversee and improve the Customer Service and Order Management team for our business customers. In this role, you will manage our customer service B2B team, manage the order entry and fulfillment processes, ensure compliance with customer requirements, and support the sale team. This role requires the ability to streamline processes and policies, recommend and implement change, and possesses a strong sense of ownership.
Qualifications
Minimum of 3 to 5 years managing a customer service operation team at a consumer products company.
Knowledge of managing an ERP & WMS system (understanding of coding, EDI configuration, and ASN shipment files) required. Proficient with Microsoft Excel & Word, Windows based computers, and the use of the internet. General acceptance of hunting as a sport and the processing of meat required with prior experience in these industries preferred.
Strong analytical skills and the ability to analyze retail data and market trends
Effective communication and relationship-building skills with wholesale clients
Knowledge of B2B processes and strategies
Proficiency in using inventory management software and tools
Attention to detail and strong organizational skills
Ability to work collaboratively in a team environment
Previous experience in the Customer Service Operations B2B industry required, preferred experience as it relates to retail meat processing equipment.
Preferred bachelor's degree and 3 to 5 years of experience, preferably in a similar or related field. In lieu of bachelor's degree 5 or more years of experience in CSO B2B required.
Amazon Account Manager
Customer Success Manager Job In Cincinnati, OH
The Amazon Account Manager will play a key role in developing, executing, and optimizing strategies to grow brand presence and sales on Amazon. You'll work closely with cross-functional teams to build a compelling shopping experience that drives profitable revenue.. Your goal is to maximize sales performance, improve rankings, and enhance the overall customer experience on Amazon.
Develop and maintain a deep understanding of each client's brand, goals, and product offerings.
Oversee product listings, catalog management, and ensure all content aligns with Amazon's best practices and SEO standards.
Conduct market and competitor analysis to identify growth opportunities and trends
Establish and track KPIs to assess the effectiveness of strategies and make data-driven adjustments.
Conduct regular audits and improvements to product titles, bullet points, descriptions, keywords, and images.
Leverage SEO strategies and keyword research to enhance organic search rankings
Ensure all product pages are compliant with Amazon policies and meet Amazon's brand guidelines.
Collaborate with the inventory team to monitor stock levels, forecast demand, and ensure product availability.
Identify and communicate opportunities for growth based on data analysis, and make proactive recommendations.
Education and Experience
Bachelor's degree preferred
2+ years Amazon Seller Central experience required
Proficient in Microsoft Office Suite
Amazon Account Management experience
Advanced Amazon Seller Central Experience
Excellent oral and written communication skills
Extremely detail oriented
Strong copywriting skills
Strong organizational abilities and attention to detail in a fast-paced environment
Ability to multi-task, meet deadlines and adapt to a dynamic work environment
Account Manager - PVC / ABS Industry Experience is Required
Customer Success Manager Job In Cincinnati, OH
A global polymer manufacture is looking for an experienced Account Manager. The main role of this position is to sell plastic resins, support existing accounts, and continuously expand the customer base. We are looking for a minimum of 3 years previous experience with PVC / ABS Sales experience (in the Plastic or Polymer industry).
This position is a remote position and our main office is located in Cincinnati, OH. We are hoping to find someone located in Ohio as well, but we are not limited to only local candidates. Unfortunately, we are not looking for anyone in Alaska or Hawaii where you are very far from the clients. This position requires you to visit clients often.
Responsibilities for Account Manager - PVC / ABS :
Achieve profitable revenue growth, including robust new business development.
Achieve stated gross margin targets as a percentage of sales.
Approach the sales process with a high degree of professionalism and effectiveness by successful utilization of customer centric selling skills.
Prospecting & new account calls, development of a robust target funnel.
Establish, track and close new business targets consistent with long-term growth objectives.
Develop, execute and manage sales plans, sales budgets, and expense budgets.
Manage customer accounts receivables to ensure customer payment terms are being met.
Work both directly and cooperatively with channel partners to close business based on customer's purchasing requirements.
Create and maintain CRM data and sales statistics as required.
Work with Technical and Customer Service team to ensure customer requirements and satisfaction is met.
Proven ability to interact effectively at all levels of the customer and with all the customers functional groups.
Requirements for Account Manager - PVC / ABS :
Complex thinking skills in translating customer needs into solutions.
Technical aptitude and problem-solving skills
Professional presence, including excellent verbal and written communication and presentation skills.
Broad knowledge of solutions, materials, and processing.
Self-motivated and able to work autonomously on a day to day basis.
Team player.
Good interpersonal and communication skills.
Strong organizational skills required.
Minimal training and oversight required.
Able to travel is required.
Strong computer skills, proficiency with MS Word, Excel, PowerPoint and Outlook.
Three years of exposure in B2B, face to face sales, preferably in industrial, engineering or commodity sales.
Bachelor's Degree from an accredited college or university required.
Activ8 Recruitment & Solutions / Renaissance Resources Inc., has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for almost 20 years. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, and Oil & Gas industries. With the recent expansion to California and the NYC/NJ area, our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach of working one on one with each of you to ensure that we have the best understanding of your background and what it is you are looking for in a career.
We screen ALL Candidates to verify the validity of each applicant with criminal background / Social Security verification. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable time-frame, you will be eliminated from the pool of potential candidates.
“Direct applicants only."
“We do not accept any resumes from any third party organizations or other recruiters.”
Account Manager
Customer Success Manager Job In Cincinnati, OH
Our client is a successful IT consulting company that is partnered with amazing companies like VMware and Red Hat to bring innovative solutions to improve the state of their client's business and IT landscape! This is an opportunity to work with a growing company who works with many Fortune 500 organizations and truly cares about their employees and offering custom solutions!
They are looking to bring on an additional Account Manager to their team in Cincinnati, Ohio who would be responsible for maintaining relationships with their current clients while bringing in new business!
See below for some details.
HIGHLIGHTS:
· Base Salary + Uncapped Commission (YR 1 OTE $150-200K+!!!)
· TOP REPS MAKING $500K+!!
· Full Benefits + 401k w/ Match
· Hybrid work model!
REQUIREMENTS:
· 3+ years of B2B sales exp selling a service
· Account management in an IT capacity
· Experience in Data, AI or SaaS!
· Experience working with Kroger or GE Aerospace is a HUGE PLUS!
· MUST live in Cincinnati, OH
If interested, please apply or email your resume to ********************************** and I will reach out to discuss more details on the company and the role!
Sales Manager - New Home Construction
Customer Success Manager Job In Middletown, OH
At Brandon Homes, we are redefining the home-building experience by making luxury attainable and crafting homes that inspire. Based in Middletown, OH, our fast-paced and ever-evolving environment requires forward-thinking, motivated individuals who thrive in creating solutions and delivering exceptional results.
Position Overview:
We are seeking a Dynamic Sales Professional with natural sales talent and the ability to excel in a high-energy, ever-changing environment. This role is ideal for a highly motivated individual with the ability to sell effectively while contributing to the growth of the business by creating and refining sales processes. As part of the Brandon Homes team, you will engage directly with clients, drive revenue, and play a critical role in our continued success.
Key Responsibilities:
Actively engage with clients to sell homes, consulting with them to understand their needs and delivering tailored solutions.
Create, implement, and refine sales processes to drive efficiency and results.
Meet or exceed sales metrics, including lead conversion rates and revenue targets.
Grow the business through proactive prospecting, networking with local realtors, and attending industry events.
Collaborate with internal teams to ensure seamless operations and customer satisfaction.
Analyze sales data to identify trends and opportunities for improvement.
Adapt quickly to changes in the market and company strategy, maintaining high performance.
Demonstrate self-motivation and take ownership of tasks without constant supervision.
Assist with business activities to ensure smooth operations, including reporting and process optimization.
Key Qualifications:
Proven success in a dynamic, fast-paced sales environment.
Strong natural sales ability with a results-driven mindset.
Exceptional attention to detail and ability to manage client expectations effectively.
Persuasive communication and storytelling skills to connect with clients.
Analytical mindset with the ability to interpret data and drive decisions.
Highly motivated, goal-oriented, and able to thrive independently.
Team player who contributes positively to the company's culture.
Ability to adapt to evolving priorities and remain focused under pressure.
Why Join Brandon Homes?
Join one of the fastest growing building companies in the tri-county area.
Incredible compensation potential, with awesome earning potential.
Be part of a team that is revolutionizing the home-building experience.
Opportunity to grow and shape a key role in a rapidly expanding company.
Work in an environment that values creativity, integrity, collaboration, and results.
This Role is NOT a good fit for You If:
You require constant supervision to stay motivated.
You are uncomfortable with performance metrics or adapting to change.
You prefer a structured environment with little flexibility.
You are unavailable to work weekends and evenings.
You are unable to report in-office and work out of our models currently located in Hamilton, our home office in Middletown, and our future model planned for Springboro.
Minimum / Preferred Qualifications
(Required) At least 2 years of relationship driven business to consumer sales, preferably at one employer
(Preferred) Associates degree or 2-year training or education equivalent
Compensation Package:
Competitive Base Salary: Begin with a strong foundation of $60,000 annually, providing stability as you build your success.
Lucrative Commission Structure: Earn 2% of the sales price on every home you sell, with a minimum 1st year sales target of $4M annually (exceeding this minimum should be fully anticipated). Meeting this minimum equates to an estimated $80,000 in commissions-and there's no ceiling to what you can achieve!
Comprehensive Benefits Package: Access a full suite of benefits designed to support your health, financial goals, and overall well-being.
Total Earnings Potential: With base salary and commissions, starting compensation is projected to exceed $140,000 annually, with significant opportunities to grow far beyond that.
Sales Manager
Customer Success Manager Job In Dayton, OH
Interested in joining a dynamic organization? Destination Dayton is seeking an experienced Sales professional. Ideal candidate will be highly motivated with superior communication & presentation skills. Minimum of 2 years' experience in hospitality or related field preferred. Competitive salary and a comprehensive benefits package offered. E-mail resumes to: *******************************.
Country Sales Manager
Customer Success Manager Job In Cincinnati, OH
Our client is a Chinese listed company , who is a leading industrial logistics provider specializing in the efficient and effective movement of goods across international borders. My client is committed to delivering exceptional service and innovative solutions to their clients, and we are helping looking for a dynamic and experienced Country Sales Manager to join their team in US.
The Country Sales Manager will be responsible for expanding the company's presence in US market and developing new client relationships. This role requires a strategic thinker with a proven track record in sales, market development, and clients acquisition within the industrial logistics sector
Key Responsibilities:
1) Market Research and Analysis:
Conduct thorough market research to identify potential growth opportunities and trends in the international logistics industry.
Analyze competitor activities and develop strategies to gain a competitive advantage.
2) Business Development:
Develop and execute a sales strategy to penetrate new markets and expand the company's global footprint.
Identify and pursue new business opportunities through direct sales, strategic partnerships, and alliances.
3) Client Acquisition and Retention:
Build and maintain strong relationships with new and existing clients to ensure customer satisfaction and loyalty.
Negotiate and close deals with clients, ensuring that contracts are profitable and aligned with company goals.
4) Sales Forecasting and Budgeting:
Set and manage sales targets and quotas for the international market.
Prepare and manage the sales budget, ensuring that resources are allocated effectively.
5) Cross-Functional Collaboration:
Work closely with marketing, operations, and customer service teams to ensure seamless service delivery and customer satisfaction.
Provide input on product development and service improvements based on customer feedback and market insights.
6) Reporting and Analytics:
Prepare regular sales reports and analyze data to identify trends, opportunities, and areas for improvement.
Present findings and recommendations to senior management to drive strategic decision-making.
Qualifications:
Minimum of 5 years of experience in sales and business development, with a proven track record in US markets.
Strong knowledge of industrial logistics, supply chain management, and international trade regulations.
Excellent communication and negotiation skills.
Sales Manager - Kenwood Towne Centre (Cincinnati, OH)
Customer Success Manager Job In Cincinnati, OH
Sales Manager
About AKIRA:
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 30+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand.
AKIRA's culture has one very large, distinct difference from other accessible high fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.
Overview:
AKIRA Sales Managers are fanatical sales people, goal driven & servant leaders. They ensure that our customers are styled by experts who eat, sleep, and breathe fashion. We live to make our customers look & feel good! They relentlessly hire & train to ensure their store has top notch talent! Through leading by example and thinking & acting like an owner, our managers stop at nothing from achieving their personal & store goals.
Responsibilities:
Recruiting, interviewing, & hiring new employees & managers
Training, developing, & retaining top-notch employees & managers
Developing & maintaining a high store morale
Reinforcing & improving our selling culture through our 5 steps of selling
Delivering in the moment & written feedback
Acting as a supreme motivator for employees & managers
Ensuring store operations and visual presentation are up to AKIRA's standards
Upholding and enforcing all of AKIRA's policies
Achieving & surpassing individual sales goals
Achieving & surpassing the store's daily, weekly, & monthly sales goals
Leading by example to promote and exemplify AKIRA's culture, & code of conduct through our 4 principles
Requirements:
Passion for fashion
Fanatical work ethic
Strong Leadership skills
Excellent communication & organizational skills
High motivation and an appropriate sense of urgency
Minimum of 1 year experience in retail management
Ability to supervise, motivate, & direct employees effectively
Ability to adapt well to new direction and embrace change
In-depth knowledge of visual merchandising & customer service
In-depth knowledge of store operations including: inventory control, loss prevention, retail systems, & store budget preparation
Ability to work in a highly entrepreneurial environment, where being hands-on is critical to our store's success
Ability to work in a collaborative environment and establish & sustain strong relationships with employees & managers
Benefits and Perks:
AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Life, LTD, FSA/HSA, 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Inside Sales Account Manager
Customer Success Manager Job In Cincinnati, OH
Are you motivated by an unlimited earnings potential? Are you looking for a career where you can earn Bonuses,
UNLIMITED Commission, with a base? Are you looking for a career opportunity?
Come join our growing team!
Who are we:
We are a Fast 55 Award Winning, industry leading pharmaceutical distributor. We supply the generic pharmaceutical needs of Pharmacies, and Healthcare providers across the United States. We have a culture that believes we are better together.
What You'll Get:
If on target with expectations, which includes Base + UNLIMITED Commission + Monthly Bonuses + Monthly Team Bonuses, First Year earnings $50,000 - $60,000
$1000 Sign On Bonus
Leads / Prospects given
Career Advancement opportunities
Paid Training + Ongoing Key Learning and Mentoring Sessions
Flexible PTO, & Paid Holidays
401(k) + Company Match
Health Care Flexible Spending Account
Medical, Vision, Dental
Paid Short-Term & Long-Term Disability
Paid Life Insurance with additional purchase options
Paid Employee Assistance Programs
Employee Referral Bonus
What You'll Need:
Persistent, enthusiastic, and assertive sales mindset, focused on developing new business and maximizing opportunities to achieve sales results.
Strong relationship building skills & a determination to achieve goals.
Motivation by UNLIMITED Commission + Bonuses.
1+ year(s) Sales experience required.
Telesales experience a plus.
Pharmaceutical Sales experience a plus.
Excellent Interpersonal skills including communication, written and verbal used in a telesales environment.
Associates Degree or equivalent experience preferred.
What you'll be doing:
Developing new sales areas, through outbound & inbound calls, referrals, and emails to Pharmacies nationwide.
Building relationships that will increase account penetration, revenue growth and customer satisfaction.
Achieve new account acquisition, account expansion, and account retention, while facilitating Customer orders and requests.
Focusing on account retention, and strong customer management.
Executing new business opportunities on behalf of the Company.
Achieve assigned monthly sales and customer objectives, while negotiating and collaborating with customers to achieve mutually beneficial outcomes.
Schedule:
Monday - Friday 11:00am - 7:00pm
KeySource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Account Manager, Ecommerce
Customer Success Manager Job In Centerville, OH
Hybrid Digital is an eCommerce apparel company located in Lewis Center. With over 40 years of industry experience, Hybrid Digital has cemented itself as one of the most dependable and trusted sources for on-demand print and fulfillment.
What You'll Do
Achieve company revenue goals for assigned accounts, demonstrate ownership for results.
Plan assortments to drive incremental volume.
Work with Merchandisers to create compelling new listings.
Identify growth opportunities/white space in each account.
Analyze account revenue on a daily, weekly, monthly, and quarterly basis.
Report on hits, misses and further opportunities.
Work with internal teams to ensure availability of product and smooth fulfillment.
Work with Advertising team and Account Management to create regular promotions and sponsored listings.
Ensure positive customer experience and resolve issues as they arise with Customer Service representative.
Develop and implement merchandising strategies that support the company's goals and objectives.
Audit account listings daily with an emphasis on quality and accuracy, brand compliance, and inventory.
Monitor and report on the performance of product categories and individual listings.
Maintain an understanding of current trends, and consumer behavior, and provide recommendations for improving the e-commerce customer experience.
What You'll Need
Bachelor's degree in Fashion Merchandising, Marketing, Advertising, Business, or a related field.
3-5 years of experience in ecommerce account management, preferred.
Experience in and track record of managing successful relationships with external partners.
Strong analytical skills, with the ability to interpret data to inform profitable decisions.
Excellent communication and collaboration skills.
Hybrid Digital is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Mortgage Sales Manager
Customer Success Manager Job In Cincinnati, OH
About Guaranteed Rate:
Guaranteed Rate is the 2nd-largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages, and unparalleled customer service, we've become the Home Purchase Experts . At Guaranteed Rate, we think big - pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees - allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we've helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.
$40-75k Annual Salary - Plus Benefits
What's the Role?
Our Associate VP of Sales are responsible for growing VPs business. The goal is to convert prospects into active referral partners. Phone and email skills are crucial as you will be responsible for building VP's database, developing monthly events, following up on those events and scheduling business meetings.
If you are a personable, smart, sales focused individual that is driven to win and looking to grow professionally, then the Associate VP of Sales is for you!
Responsibilities:
Idea generation and execution to optimize Guaranteed Rate's relationship and partnership with the realtor community and working with our Events/Marketing Departments.
Distinguish best referral partners (A), average (B), and potential partners (C)
Collaborate with VPs in order to grow their business partners through prospecting, farming, and follow up activities.
Invite referral sources to networking events via email, phone calls, and printed invites.
Enter VPs referral partners through Guaranteed Rate's CRM software.
Create monthly events in collaboration with our Events/Marketing team.
Responsible to help VPs add value and growth to annual sales volume
Qualifications:
2-5 years of real world inside sales experience.
Excellent communication skills over the phone.
CRM proficient.
Need to be well versed in Excel and the Microsoft Suite stakeholders, including Guaranteed Rate's Executive Team, marketing team, technical and product groups, loan officers and real estate agent companies and brokerages.
Must be able to create trust between realtors and loan officers.
Strong writing skills
Ability to multi-task various systems at once
Key Competencies:
Must be comfortable in an outbound sales environment
Technical acumen a plus
Proactiveness/desire to learn
Ability to take constructive criticism positively
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
#LI-JS1
E-Commerce Sales Manager
Customer Success Manager Job In Cincinnati, OH
For over 90 years, Gold Medal has been the world leader in the concessions industry for both equipment and supplies including popcorn, cotton candy, Sno-Kones and much more.
Gold Medal is a family-owned business with an excellent culture. We are proud to have been awarded the Best Place to Work in Cincy Magazine's 2020 Manny Awards.
Due to our continued growth, we are we are seeking a results-driven E-Commerce Manager to lead and grow our eCommerce business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Develops and executes strategic plans for eCommerce channels, aligning with overall business goals.
· Manages existing eCommerce partners while working toward continuous customer growth.
· Implements cross-selling and upselling strategies while developing merchandising plans to support marketing campaigns.
· Work closely with production planning to ensure availability of popular products to prevent stockouts.
· Oversees and assists with product information management, ensuring accuracy and timely updates across all channels.
· Conducts regular audits of product listings, optimizing titles, descriptions, images, and product specifications.
· Occasional travel as required.
QUALIFICATIONS:
Bachelor's degree in Marketing, Communications, Business, eCommerce, Computer Science, or a related field, or equivalent experience is preferred.
3-5 years of experience in eCommerce, with a proven track record in eRetail channels.
General knowledge in eCommerce platforms and/or content management systems (e.g., Retail Link, Shopify, Magento, Wordpress, WooCommerce, or similar).
Excellent written and verbal communication skills.
Ability to multitask and manage multiple projects simultaneously.
Detail-oriented with strong organizational skills.
Familiarity with SEO best practices and digital marketing strategies a plus.
Highly proficient with Microsoft office skills including Excel.
COMPENSATION/BENEFITS
Competitive compensation package including profit sharing.
Excellent benefits including:
Medical - We pay approximately 90% of weekly premiums for employees.
Dental
Vision
Disability insurance
Life insurance
Paid Time Off
401(k) with Company match
Customer Success Manager - (Covering Northeast U.S.)
Customer Success Manager Job In Cincinnati, OH
Clubessential provides cloud-based software solutions to the private club markets and is an Inc. 5000 fastest growing company. We are a lean, fast-paced, passionate team of professionals who thrive on delivering exceptional products and service to our clients and teammates. Our dedication to client success through technology innovation, industry expertise, exceptional customer support and beautiful design has helped us attract the business of some of the top clubs in the country.
JOB OVERVIEW
The Clubessential sales organization is looking for a passionate Customer Success Manager who will partner and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your assigned clients and educating customers on new solutions. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client's needs.
The Customer Success Manager (CSM) owns the business relationship with our valued customers. The CSM is motivated and rewarded by driving client retention, driving enhanced business solutions, and identifying opportunities to extend products and services into the client account. The desired outcomes that a CSM will be measured are by increased retention and satisfaction rates, increased utilization of additional products and services (adoption), and an increase in overall lifetime value of each account.
RESPONSIBILITIES & DUTIES:
Specific responsibilities include but are not limited to:
Operate as a key point of contact for your assigned customers
Maintain and develop existing customer relationships
Advise customers on how to best utilize their solutions and update on new solutions as they become available
Identify and grow sales opportunities within assigned territory
Record all activity in our customer relationship management database
Execute on strategies developed and communicated by sales management
QUALIFICATIONS AND EXPERIENCE REQUIRED:
3+ years of account management and/or sales experience; Industry experience is a plus.
Bachelor's Degree preferred
Demonstrate ability to communicate and influence verbally and in writing
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Technology savvy
Effective time management and project management skills
Ability to work independently in a fast-paced environment with changing priorities.
Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Customer Success Manager
Customer Success Manager Job In Cincinnati, OH
Location Cincinnati, OH Salary & Benefits $60,000-$80,000 + Company Benefits **Title**: Customer Success Manager **Industry**: OEM (Original Equipment Manufacturer)
Provide primary/key point of contact (POC) logistic support for assigned products, customers, and regions in cooperation with the Regional Customer Manager (RCM) and Customer Engagement Manager (CEM). Provide a level of support and service which ensures the optimum customer experience. Conduct business activities to be the voice of the customer.
**KEY JOB RESPONSIBILITIES:**
* Perform as the primary point of contact (POC) to the customer from initial order receipt to product shipment
* Validate that Purchase Orders/Contracts meet the agreed upon Terms & Conditions or applicable Federal Defense Regulations
* Work with the Customer Service Team to ensure the timely processing of customer orders and work with Sourcing, Quality, Engineering, and Aftermarket Services to support the timely resolution of problems/issues related to product design and/or manufacture
* Provide order status updates to customers as required
* Research and correct regular, advanced, and long-standing customer concerns
* Collect customer feedback and make process changes to exceed customer satisfaction goals
* Complete special projects by using effective decision-making, critical thinking, and time-management skills
* Maintain ERP system (Epicor) with current order/shipment-related information
* Be available to travel to customer locations, as required
**QUALIFICATIONS and EXPERIENCE:**
* 3 years prior customer support experience, government contract experience is considered a plus
* Bachelor's degree, preferably in business or technical field, or equivalent work experience
* Prior experience working with customers in a global environment, including international travel
* Proficiency with computer software applications, e.g. MS Office with emphasis on MS Excel
* Ability to multi-task and work effectively under time pressures
* Ability to interact effectively at various levels within the customer's organization
* Articulate and effective communicator with the ability to influence others through the employment of sound judgment and good sense rather than the use of authority
* Highest standards of integrity, loyalty, honesty, moral and ethical values