Customer success manager jobs in Fort Wayne, IN - 87 jobs

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Customer Success Manager I (CSM I) will be responsible for building and maintaining strong relationships with customers, ensuring they achieve success with our solutions, and driving overall customer satisfaction and retention. The CSM I will work closely with internal teams to ensure seamless onboarding, address challenges proactively, and identify opportunities for growth within accounts. Essential Functions: * Cultivate strong, long-term relationships with Fortune 500 clients and mid-enterprise accounts, serving as a trusted advisor and advocate for their success * Own the customer relationship as the primary point of contact, managing internal escalation processes and working cross-functionally to advance partnerships * Collaborate with internal teams to ensure seamless customer onboarding and implementation * Manage potential challenges proactively to ensure a smooth customer experience * Monitor and analyze customer health metrics, taking action to address any potential risks * Drive customer satisfaction through regular touchpoints and feedback collection * Prepare and deliver regular business reviews to showcase the value of our solutions * Gather and analyze customer feedback for continuous improvement. * Identify opportunities for upselling and cross-selling additional products or services to drive revenue growth * Implement retention and expansion strategies to maximize customer lifetime value * Develop and document the overall customer success adoption strategy and plans * Drive leading metrics of success, including customer health score and adoption rates Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: * Bachelor's degree in Business, Marketing, or a related field * 5 years of experience in customer success, account management, or a related field Qualifications: * Bachelor's degree in Business, Marketing, or a related field * 5 years of experience in customer success, account management, or a related field * Strong interpersonal and communication skills * Ability to analyze data and derive actionable insights * Proactive problem-solving skills AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Customer Success Manager I (CSM I) will be responsible for building and maintaining strong relationships with customers, ensuring they achieve success with our solutions, and driving overall customer satisfaction and retention. The CSM I will work closely with internal teams to ensure seamless onboarding, address challenges proactively, and identify opportunities for growth within accounts. Essential Functions: Cultivate strong, long-term relationships with Fortune 500 clients and mid-enterprise accounts, serving as a trusted advisor and advocate for their success Own the customer relationship as the primary point of contact, managing internal escalation processes and working cross-functionally to advance partnerships Collaborate with internal teams to ensure seamless customer onboarding and implementation Manage potential challenges proactively to ensure a smooth customer experience Monitor and analyze customer health metrics, taking action to address any potential risks Drive customer satisfaction through regular touchpoints and feedback collection Prepare and deliver regular business reviews to showcase the value of our solutions Gather and analyze customer feedback for continuous improvement. Identify opportunities for upselling and cross-selling additional products or services to drive revenue growth Implement retention and expansion strategies to maximize customer lifetime value Develop and document the overall customer success adoption strategy and plans Drive leading metrics of success, including customer health score and adoption rates Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: Bachelor's degree in Business, Marketing, or a related field 5 years of experience in customer success, account management, or a related field Qualifications: Bachelor's degree in Business, Marketing, or a related field 5 years of experience in customer success, account management, or a related field Strong interpersonal and communication skills Ability to analyze data and derive actionable insights Proactive problem-solving skills AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

1890 Riverfork Dr, Huntington, IN 46750 IN067 In Plant Store Full-time Shift(s): MON TUE WED THU FRI 11:00pm - 7:00am Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. Working as Full-time Customer Site Warehouse Support, you will facilitate the movement of product through our customer site. This is an entry-level position based out of our branch located at 1890 Riverfork Dr, Huntington, IN 46750. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Operating computer programs and wireless hand held devices o Moving and handling product accurately o Auditing and preparing outgoing shipments to customer facilities o Maintain the cleanliness/organization of work area o Complying with health, safety and sustainability rules and expectations o Participating in activities and programs that help the company achieve health, safety and sustainability objectives o Learning, passing, and practicing various environmental health and safety trainings REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o 18 years of age or older, due to the nature of work o Learn and perform multiple tasks in a fast paced environment o Work independently as well as in a team environment o Willingness to work a flexible schedule/extra time as needed o Demonstrate our core values of ambition, innovation, integrity and teamwork o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed o Prior warehouse experience o Prior experience operating a forklift ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. FULL-TIME BENEFITS: Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.

Description The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients. In This Role You Will Execute On: Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs. Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards. In collaboration with sales staff, direct onboarding of new clients ensuring client files and agency management system information is thorough and accurate. Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business. Maintain and enhance relationships with clients, carrier partners, vendors, internal teams and other stakeholders to strengthen relationships with the Hylant team and promote long term partnerships. Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately. This includes pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing risk assessment. Lead Client Engagement Strategy (CES) for assigned clients providing oversight and driving client engagement at a "best practice" level. Serve as a back-up at all support levels as needed. Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate. Perform other duties and special projects as assigned. In This Role You'll Need: Bachelor's degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered. Three (3) or more years of insurance client service experience. Active Property & Casualty License Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) CIC or CRM Designation encouraged Excellent attention to detail, oral and written communication skills Ability to work well in a team environment. Why Hylant? A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you. Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify. #LI-Hybrid

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Fort Wayne, 5801 Adams Center Rd Division: Solutions Job Posting Title: Customer Service Manager - 106109 Time Type: Full Time Position Summary The Customer Service Manager is responsible for leading day-to-day customer service operations, ensuring timely resolution of client ticket requests, managing purchasing and budget activities, and addressing escalations from both clients and internal teams. This role partners cross-functionally to maintain high service standards, operational efficiency, and strong client relationships. Key Responsibilities * Oversee and manage all incoming client ticket requests, ensuring timely triage, resolution, and communication in accordance with service level agreements (SLAs). * Serve as the primary escalation point for complex or high-priority client issues, driving resolution and maintaining customer satisfaction. * Lead, coach, and support the customer service team, including performance management, workload prioritization, and issue resolution. * Manage purchasing requests related to customer service operations, ensuring accuracy, approval compliance, and alignment with business needs. * Own customer service budget management, including expense tracking, forecasting, and cost control. * Identify trends in client issues and service performance, recommending process improvements and corrective actions. * Collaborate with internal departments (operations, finance, IT, and leadership) to resolve issues and improve service delivery. * Develop and maintain customer service procedures, workflows, and documentation. * Ensure consistent application of company policies and customer service standards. * Prepare reports and metrics on ticket volume, resolution time, customer satisfaction, and budget performance. Qualifications * Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience). * 3-5 years of experience in customer service or customer operations, including leadership or supervisory responsibilities. * Experience managing ticketing systems, escalations, and service workflows. * Demonstrated experience with purchasing processes and budget management. * Strong problem-solving and decision-making skills, with the ability to manage competing priorities. * Excellent communication and interpersonal skills, with a customer-focused mindset. * Proficiency in customer service software, ticketing platforms, and Microsoft Office or similar tools. Preferred Qualifications * Experience supporting enterprise or B2B clients. * Familiarity with service level agreements (SLAs) and performance metrics. * Experience leading cross-functional teams or projects. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

First Merchants Bank is seeking a Consumer Client Service Manager to join our team! This position will focus on leading and developing the banking center team in collaboration with the Banking Center Manager. They will take a leading role in mentoring and coaching the team to exceed sales and referral goals and deliver high quality customer service expectations, and will play a key role in ensuring the operational soundness of the banking center through training, inspecting, and coaching to policies and procedures. As part of this role you will: * Work with the Banking Center Manager to implement and lead sales tactics and strategies for the banking center to drive sales productivity while growing market share for deposits and loans. * Provide balanced feedback through ongoing informal and formal documented coaching sessions monthly as a part of the Sales Management Process. * Utilize the kiosk to provide education and help new and existing customers enroll in electronic banking products and services as needed. * Effectively utilize and mentor to the guided conversation to deepen client relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet. * Be the first person to provide assistance on the teller line during peak times or when needed to help reduce wait times and fill service gaps. * Manage all operational aspects of the banking center. Ensure successful results on the operational scorecard for the banking center. * Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion to ensure compliance and improve the customer experience. To be successful in this position, we require the following: * High school diploma or equivalent (GED/HSE). * Experience - Over one (1) year of sales, management, banking, or related experience. * License - This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire. * Other - Obtain Notary Public designation within six (6) months of employment. The following would be a plus: * Demonstrated ability to sell and cross-sell bank products and services. * Consumer lending experience. * Supervisory or lead experience in the banking industry. * Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals. * Bachelor's degree. First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

About Us Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we're transforming how our charitable partners raise money for the causes that matter most. Position Overview We are seeking a highly motivated and customer-focused Relationship Manager to join our growing team. This individual will be the primary point of contact for our charitable gaming partners, ensuring their long-term satisfaction, success, and retention. In this role, you'll build and maintain strong relationships, provide top-tier service, and act as a trusted advisor in a fast-paced and competitive environment. This role requires daily travel within a designated territory. The position provides a base salary plus monthly bonus potential, company vehicle, gas card, credit card, and phone. Key Responsibilities * Client Relationship Management: Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service. * Customer Retention: Proactively identify and address client concerns, ensuring partner satisfaction and loyalty. * Product Expertise: Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement. * Problem Solving: Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed. * Training & Support: Provide guidance and education to partners on products, system updates, and operational best practices. * Flexibility: Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs. * Competitive Awareness: Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader. Qualifications Requirements * 3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus) * Exceptional interpersonal, communication, and conflict-resolution skills * Strong organizational and time-management abilities * Adaptability and flexibility to meet the demands of a dynamic industry * Passion for helping customers succeed * Willingness to travel regionally and work outside standard business hours when needed Preferred Requirements: * Bachelor's Degree We are Grover Gaming! At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity. Why Grover Gaming? * Join a passionate team in one of the most exciting sectors of the gaming industry * Be part of a mission-driven organization that supports charitable causes * Competitive salary and benefits * Opportunities for advancement and growth * A culture built on innovation, integrity, and service Don't meet every requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Grover Gaming, we know that creativity, passion, and different perspectives are what make our games and impact truly special. We welcome people from all backgrounds and experiences. If this role excites you but your experience doesn't match every qualification, we still want to hear from you. You could be exactly the teammate we need! #LI-AM1 Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

We are seeking an Area Sales Manager to join our Bone Dry Roofing sales team! In this role you will provide leadership, coaching, and strategic guidance to the sales representatives in our Fort Wayne market. This role directly owns the recruiting, training, and onboarding of sales professionals within the territory. It plays a critical part in ensuring the territory achieves and exceeds its sales goals through effective leadership, accountability, and collaboration. In this position you will lead through influence, with the sales team reporting directly to the Market General Manager. You will learn about the roofing industry, assist in generating sales, travel to other markets needing additional sales staff, and provide top-level customer service. This position is ideal for individuals with excellent communication skills, a willingness to learn, and an interest in the roofing industry. We have been in business for 36 years, are certified with the top manufacturers in the industry, and recently won Contractor Of the Year (nationwide) and Best Places to Work in Indy 2024.Key Responsibilities: Own the full cycle of recruiting, interviewing, and hiring sales representatives for the territory in partnership with Talent Acquisition/HR and corporate leadership. In collaboration with the Bone Dry University (BDU) team, lead the onboarding process to ensure new hires are equipped with company knowledge, sales processes, systems, and customer insights. Develop, deliver, and continuously improve weekly training programs to build skills, product expertise, and sales effectiveness across the team. Via co-travel, provide ongoing coaching, mentoring, and development of sales representatives to maximize performance and career growth. Monitor sales activity, results, and key metrics to identify opportunities for improvement and hold the team accountable for performance. Partner with local, regional, and corporate leadership to align goals, initiatives, and territory strategies. Collaborate with marketing, product, and operations teams to ensure reps have the tools and resources they need to succeed. Facilitate communication between the field and corporate teams to ensure alignment on customer needs, competitive insights, and local market dynamics. Provide regular reporting on territory performance to local and regional leadership and recommendations for continued growth. Qualifications: Bachelor's degree in Business, Marketing, or equivalent experience. 5+ years of sales experience, with at least 2+ years in a leadership, coaching, training, or mentoring capacity. Proven success in recruiting, hiring, and developing sales professionals. Excellent communication, training, and leadership skills. Ability to analyze performance metrics and turn insights into actionable strategies. Willingness to travel regularly within the territory. Valid driver's license. Pass a background check. What We're Looking For: A talent builder who recruits and develops high-performing sales professionals. Leads by influencing. A natural coach who inspires and drives accountability. A strategic leader who can balance corporate priorities with local market needs. A collaborator who thrives on team success over individual achievement. A hands-on leader who owns onboarding and training to ensure consistent execution and results. What We Offer: We offer a competitive compensation package and an incentive program Opportunities for career growth in a rapidly expanding company A supportive team culture and access to cutting-edge tools and resources Medical, Vision, and Dental Insurance Company paid Life Insurance Company paid short-term disability 401(k) Plan PTO, Vacation & Holidays At Bone Dry-We build more than roofs. We build careers!Whether you begin in production as an apprentice or technician, or in administration, customer service, or sales, you will be provided great training and development, leading to career advancement opportunities. Apply and start on your career path today. Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact **********************, and a representative will be in touch.

Are you a proud AFL-CIO union member who loves making a difference in your community? United Way of Allen County and the AFL-CIO are excited to find a Labor and Community Engagement Manager who can bring their union experience and connections to help advance United Way's important mission. You'll have the rewarding opportunity to raise funds that directly support our community's most vital needs. Your efforts will create lasting change - United Way of Allen County focuses on four strategic priorities: Educational Opportunities, Food Security, Housing Stability, and Mental Health Access. Together, we can make our community stronger! About United Way of Allen County UNITED IS THE WAY United Way seeks to improve lives by mobilizing the caring power of communities around the world to advance the common good. UNITED IS THE WAY is not just a tagline. It's the way we think, and it guides what we do. Exemplifying the belief that UNITED IS THE WAY has the power to bring about positive change within our neighborhoods and improve the lives of those who work and live in Allen County. United Way of Allen County works to cultivate and advance community solutions that change the lives of families and individuals who are working hard but struggling to survive. Through advocacy, agency investments, collaborative initiatives, and volunteerism, we will boldly impact critical community issues in Allen County. At United Way of Allen County, we strive to be a desired employer. We believe in investing in our teammates, cultivating a relational culture, and providing employees with a generous benefit package including insurance and retirement, paid holidays and time off programs. We provide Equal Employment Opportunities to all employees and applicants, including veterans and those with disabilities and are looking for our next Labor and Community Engagement Manager. For more information, please visit ***************************** Purpose of Position The Labor and Community Engagement Manager serves as a key liaison between United Way of Allen County (UWAC) and the organized labor community, promoting the United Way brand within labor organizations and enhancing the AFL-CIO's presence across the broader community. This position is responsible for cultivating and managing strategic relationships with labor unions, companies, and individuals to support UWAC's financial growth and community impact objectives. Through effective account management and campaign planning, the Manager drives annual fundraising efforts, ensures ongoing engagement, and fosters partnerships that align with and advance shared goals between labor and UWAC. A full description of the position including the essential functions can be found here: ******************************************************************************************************************************** Pay for this position ranges from $50,000 - $55,000. Applications completed in full, including full job history, a cover letter and resume will get priority review. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is not intended to be all-inclusive and the employer has the right to revise this job description at any time with or without notice. Should you require assistance or a reasonable accommodation to access job postings, apply for a position, or at any time throughout the recruiting process, please contact Human Resources at ************ (phone) or via email at *************

Territory: Fort Wayne, IN - Psychiatry Target city for territory is Fort Wayne - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Fort Wayne, Noblesville, Portland and Peru. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and

District Sales Manager - Southeast Region Keystone Springdale Keystone RV is seeking a District Sales Manager to support and grow the Springdale brand across the Southeast region. This role focuses on managing dealer relationships, supporting retail performance, and executing sales and brand strategies within the assigned territory. Key Responsibilities * Manage and support Springdale dealers throughout the Southeast. * Drive wholesale sales performance and support healthy retail inventory turn. * Partner with dealers on merchandising, product mix, and promotional execution * Identify growth opportunities and provide market and competitive feedback. * Representing the Springdale brand at dealer events and industry shows * Travel approximately 50% Qualifications * Sales experience in RV or a related industry (automotive, marine, durable goods) preferred but not mandatory. * Effective communication and relationship-building skills * Ability to manage a multi-state territory independently * Understanding of dealer operations and retail dynamics * Organized, dependable, and results-oriented Compensation & Benefits * Competitive salary with incentive opportunity * Comprehensive benefits package including health insurance, retirement plan, and paid time off

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out ************************ Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene's high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Must Have Role: Engagement Manager Analytics Education: Post Graduation in health care data analytics (M. Pharm/MS/ Mtech)/ Engineering from the premier institution, or equivalent education and experience Experience: Minimum of 10-12 years relevant experience in the pharmaceutical/healthcare industry and services in business intelligence and analytics Job Description: The Job entails the following but is not limited to: * Will be a strategic partner for a regional client division; helping them shape commercial strategies based on robust analytics, a data-driven insights, also would need to collaborate seamlessly with other functional teams * Program management o Standardized project management and governance in running multiple tracks o Report contextualization o Develop strategic insights in-sync with customer defined KBQs o Actionable recommendations o Socialize & orchestrate recommendations * Design, facilitate and manage analytics/reporting platform to provide fast, agile and secure access to timely insights * Create realistic and actionable metrics for field sales teams, marketing, brand and digital ops managers, including collation and delivery of brand, sales and marketing activity KPI reports * Create a Centre of Excellence to harbor knowledge sharing, identify business champions, accelerate successful adoption and breed passion in data insight and visualization * Identify opportunitites to bring down the overall development timelines and cost through process optimization * Conceptualize accelerators to optimize the operations Technical and Soft Skills: * Strong thought leadership and strategic thinking skills, with a demonstrated ability to identify business issues/opportunities and to frame business questions * Consultative problem-solving approach, customer orientation, and strong collaboration skills * Exceptional analytical skills with demonstrated experience extracting valuable insights from complex data-sets * Ability to work on commercial analytics, business analytics and intelligence, advance analytics * Experienced working in pharma commercial analytics areas - sales force effectiveness, call planning, incentive compensation, digital marketing analytics * Proficient with reporting and dashboarding with analytical tools such as, MS office suite, SQL, ETL, Tableau, PowerBI * Ability to translate data and information into actionable insights and business recommendations * Persuasive and credible communication and interpersonal skills * Expert in handling large data sets, automating processes and building custom reports * Develop custom intuitive, interactive and dynamic dashboards, enabling actionable insights and self-service analytics. * Good knowledge of Tableau server, Admin functions, Installation, Configuration and Back up options * Strong analytical and problem-solving skills, ability to define business KPIs based on domain knowledge * Excellent analytical and problem-solving skills * Requires the ability to work within a global team-oriented, collaborative environment, providing technical consultative support to peers, projects and end users, including the development of technical standards Good to have EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate's merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

The Healthcare Navigation Manager is responsible for the leadership and strategic oversight of communication and navigation services across the outpatient network. This role oversees New Patient Navigation, centralized scheduling, phone triage services, and insurance quality and training specialists, ensuring a seamless patient experience and efficient operational workflows. The manager provides direction for general switchboard operations and phone queue resource management, ensuring optimal staffing, technology utilization, and performance outcomes. This includes establishing scorecards, monitoring and reducing wait times and abandonment rates, and aligning call-group specialty schedules with call volume trends. This role collaborates closely with physician practices, clinical teams, and administrative leadership to enhance access, support organizational priorities, and drive patient satisfaction and operational efficiency. Position Qualifications: Minimum Education: Associate degree in healthcare administration, business administration, or related field. Similar experience will be considered in lieu of formal education. Preferred Education: Bachelor's or Master's in Healthcare Administration or Business Administration preferred. Certification in healthcare management, project management, or patient navigation Minimum Experience: Minimum of three years' managerial experience. Strong data collection and analytical skills. Experience with call center platforms, workforce management systems, and healthcare technology. Preferred Experience: Proven experience managing multi-site teams, remote staff and call center platforms. Proficiency with patient communication systems, phone triage, scheduling platforms, and EMR systems preferred.

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide With locations spread out across the US, our local market knowledge and industry expertise helps support our clients' regional and global needs We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees Our core values are: Owner mindset, Inspire trust, Think big, and Drive results If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! LOCATION: Any Indiana office -Hybrid 1 day a week WHAT YOU'LL DO: Processes applications, policies, endorsements, binders, certificates, audit requests, agency billing, and other items related to the servicing of clients from all regions including Midwest, Northeast, and West Assists clients with policy coverages and related questions Reviews the policy coverages for potential gaps and other needs of the policyholder Works with Producers to assist client with the service needs mentioned above Renews and retains assigned accounts Conducts renewal process working with Producers, if applicable, to provide the best possible options for our client Provide client with additional coverage options Maintains client files in appropriate systems and provides standard office/administrative support Maintain carrier relationships and follow any changes with our contracted carriers and keep up with industry trends Other duties as assigned Service Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of clients policies in a timely and accurate manner Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs Assist clients in making coverage changes Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity Other duties as assigned Marketing Work with Placement Department and Producers to properly transition new business written For renewal marketing: Submit applications with proper supporting documentation and follow up to ensure timely receipt of quotes and policies If needed, enter policy information into carrier websites for quote options Aggressively and professionally negotiate premiums and commissions with underwriters and wholesalers Present quote options to the client and/or Producer, if applicable Bind and issue policies in carrier websites or order policies from underwriters Other duties may be assigned Personal and Organizational Development Set priorities and manage workflow to ensure efficient, timely, and accurate processing of all responsibilities Maintain cordial and effective relations with clients, co-workers, carriers, wholesalers, vendors, and other business contacts Maintain up-to-date client records, workflow tasks/activities, manuals or other required documentation Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company Stay informed regard industry trends, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance. Work effectively to resolve problems or enhance service in a timely manner Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands Ensure expert knowledge is maintained Other duties may be assigned WHAT YOU'LL BRING: Full knowledge of Property Casualty lines of coverage and services Recognize problems and respond appropriately Able to analyze situations logically in order to draw solid conclusions Demonstrate experience with Agency Management Systems, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects Advanced knowledge of navigating the Internet as well as various Microsoft Office programs to include Windows, Outlook, Word & Excel Strong attention to detail and time management abilities Strong ability to multi-task and assign priority Ability to work effectively and efficiently both with and without direct supervision Ability to work effectively and efficiently in a team environment as well as independently Strong interpersonal communication skills, both written and oral EDUCATION and/or EXPERIENCE: High school diploma or GED equivalent required College degree preferred Two or more years experience in mid-size brokerage or carrier Must have working knowledge of a variety of Microsoft Office computer software applications to include word processing, spreadsheets, database, and presentation software Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands Must have high level of interpersonal skills to handle sensitive and confidential situations Position continually requires teamwork, demonstrated poise, tact, and diplomacy Indiana Property & Casualty License Valid Driver License Ability to travel independently to clients; some air travel may be required COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-SG1 #LI-Hybrid

Rain Drain Inc. is growing at an impressive pace. Lead flow is strong and we need to hire an experienced and professional Sales Manager. We service the Goshen, IN market. As an In-Home Sales Manager, you will generate revenue by leading and growing a dynamic team of In-Home Sales Representatives. You will be a Leader, Motivator, Coach and Teacher. Job Responsibilities: • Review appointments scheduled by the Inside Sales Team • Run leads with sales reps as a training tool • Assist reps in homes by taking calls and assisting in the closing process • Regularly review performance results and takes necessary actions to meet daily, weekly, and monthly expectations • Effectively completes cancel-save appointments • Work with the rehash manager to get back in homes to close sales • Prepare and lead ongoing training meetings • Set expectations for the sales team based on our objectives Requirements: • 5 + years of successful Home Improvement Sales, preferably with the 1 - Day Concept • Prefer 3-5 years of Sales Management Experience • Strong leadership, business development, organization, team building and management, communication (verbal, written and presentation), and interpersonal skills • Strong technical skills: iPad presentation, electronic contracts • Valid Driver's License and clean background check We offer an excellent compensation package which includes 401(k) plan, paid vacation and sick time, and ongoing professional development. Apply today to become a leader in our growing team!

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Customer Success Manager I (CSM I) will be responsible for building and maintaining strong relationships with customers, ensuring they achieve success with our solutions, and driving overall customer satisfaction and retention. The CSM I will work closely with internal teams to ensure seamless onboarding, address challenges proactively, and identify opportunities for growth within accounts. Essential Functions: Cultivate strong, long-term relationships with Fortune 500 clients and mid-enterprise accounts, serving as a trusted advisor and advocate for their success Own the customer relationship as the primary point of contact, managing internal escalation processes and working cross-functionally to advance partnerships Collaborate with internal teams to ensure seamless customer onboarding and implementation Manage potential challenges proactively to ensure a smooth customer experience Monitor and analyze customer health metrics, taking action to address any potential risks Drive customer satisfaction through regular touchpoints and feedback collection Prepare and deliver regular business reviews to showcase the value of our solutions Gather and analyze customer feedback for continuous improvement. Identify opportunities for upselling and cross-selling additional products or services to drive revenue growth Implement retention and expansion strategies to maximize customer lifetime value Develop and document the overall customer success adoption strategy and plans Drive leading metrics of success, including customer health score and adoption rates Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: Bachelor's degree in Business, Marketing, or a related field 5 years of experience in customer success, account management, or a related field Qualifications: Bachelor's degree in Business, Marketing, or a related field 5 years of experience in customer success, account management, or a related field Strong interpersonal and communication skills Ability to analyze data and derive actionable insights Proactive problem-solving skills AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Opportunity The Client Service Manager will consistently provide the highest level of day-to-day client service to High Net Worth clients. This individual will help grow the assigned book and contribute to the overall growth, retention and profitability of the book and insurance department. Are You A Match? The Client Service Manager needs to have exceptional communication skills, relationship development and the ability to effectively multi-task. Managing client requests, prioritizing projects, and working with tight deadlines are all essential to success in this role. Working knowledge of Applied EPIC is a plus. In This Role You Will Execute On: Book Management & Client Support: Provide prompt, accurate and thoughtful service to clients striving to exceed client's expectations Establish and maintain good relationships with carrier underwriters Ability to quote, process changes, pull coverage forms, use carrier websites Review coverages and make suggestions for new coverages Round out current policies with missing lines Proactively remarket when needed Process certificates and evidences of insurance Negotiate with carriers for positive client outcomes on pricing, underwriting, applications being required Produce quality proposals in epic or excel spreadsheets for renewals and new business Ability to manage and maintain accurate records for the clients within EPIC Understand multiple lines of coverages and be able to meet with clients to explain coverages and assist with billing questions In This Role You'll Need: Analytical Skills - Ability to structure and process qualitative or quantitative data and create insightful conclusions, then move conclusions into action. Attention to detail - Does not let important details slip through the cracks or derail a project. Relationship Development - Has the ability to develop, maintain, strengthen and repair partnerships with others inside or outside of the organization who can provide information, assistance or support. Communication - Ability to understand client desires and ensure the need and desires are understood. Ability to comprehend and provide direction without overuse use of verbose. Flexibility/Adaptability - Adjusts to changing priorities and necessitates of the client. Cooperates fluently through complexity and diversity. Follow-through on commitments - Lives up to verbal and written agreements, regardless of personal cost. Listening Skills - Comprehends client needs and desires and can fulfill to highest potential. Understands viewpoint of client, along with addition of customized useful information. Creativity/innovation - Generates new and innovative approaches to problems. Technology Orientation - Demonstrates proficiency in the technical knowledge of one's field. Commits to continuous learning including the understanding and application of technologies (hardware, software, equipment and processes). Organization and Planning - Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities. Work ethic - Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard. Why Hylant? A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in over eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you. Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify. #LI-Remote

Job Description First Merchants Bank is seeking a Consumer Client Service Manager to join our team! This position will focus on leading and developing the banking center team in collaboration with the Banking Center Manager. They will take a leading role in mentoring and coaching the team to exceed sales and referral goals and deliver high quality customer service expectations, and will play a key role in ensuring the operational soundness of the banking center through training, inspecting, and coaching to policies and procedures. As part of this role you will: Work with the Banking Center Manager to implement and lead sales tactics and strategies for the banking center to drive sales productivity while growing market share for deposits and loans. Provide balanced feedback through ongoing informal and formal documented coaching sessions monthly as a part of the Sales Management Process. Utilize the kiosk to provide education and help new and existing customers enroll in electronic banking products and services as needed. Effectively utilize and mentor to the guided conversation to deepen client relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet. Be the first person to provide assistance on the teller line during peak times or when needed to help reduce wait times and fill service gaps. Manage all operational aspects of the banking center. Ensure successful results on the operational scorecard for the banking center. Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion to ensure compliance and improve the customer experience. To be successful in this position, we require the following: High school diploma or equivalent (GED/HSE). Experience - Over one (1) year of sales, management, banking, or related experience. License - This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire. Other - Obtain Notary Public designation within six (6) months of employment. The following would be a plus: Demonstrated ability to sell and cross-sell bank products and services. Consumer lending experience. Supervisory or lead experience in the banking industry. Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals. Bachelor's degree. First Merchants offers the following: Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!