Customer success manager jobs in Fort Worth, TX

Customer Success Manager - Immersive XR Training in Healthcare Travel: Up to 60%, including very occasional weekends for conferences (a few per year) Compensation: $80-100k base salary + performance and customer renewal bonuses Work Permits: No sponsorship currently available on this role, please only apply if you have your own US RTW. Our client is seeking a Customer Success Manager to help their customers in the healthcare world achieve outstanding results using innovative immersive training and extended-reality technology. They develop immersive education in extended reality with AI-trained voice for hospitals, first responders, universities, and government agencies. Their solutions have been implemented at leading institutions worldwide already (mostly US/Canada) and validated through peer-reviewed research showing accelerated learning, improved retention, and strong ROI. Their roadmap includes mixed reality and wearable technologies that extend into patient care and operational workflows. About the Role As a Customer Success Manager, you'll act as a trusted advisor to customers, ensuring they maximize the value of the products and services provided. You'll drive adoption, retain and grow relationships, and deliver exceptional customer experiences that impact hospitals, first responders, universities, and government organizations. What You'll Do Serve as the primary point of contact for assigned customers, ensuring their success and satisfaction Lead onboarding and implementation, guiding new customers through best practices Monitor customer health metrics and proactively address retention risks Partner with Sales, Product, and Support teams to deliver seamless experiences Identify upsell and cross-sell opportunities aligned with customer goals Advocate for customers by sharing insights to improve products and services Prepare and deliver regular business reviews highlighting ROI and measurable value What You Bring 3+ years in Customer Success, Account Management, or related roles Strong communication and relationship-building skills Ability to manage multiple accounts and prioritize effectively Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms Analytical mindset with the ability to interpret data and drive decisions Passion for helping customers achieve meaningful outcomes Please apply with your resume if interested. If you're local to DFW and have been a CSM in tech product, medical devices or non technical but in healthcare products, please email ************************ for faster review.

Title: Contact Center with ACH Experience Job Type: Contract Customer Identification and Segmentation 1. Customer Identification and Segmentation • Lumen will provide identified enterprise customers currently using CC for payments • Segment customers based on transaction volume and readiness for ACH adoption 2. Migration Strategy and Execution Develop a detailed migration call plan for transitioning to ACH Execute the transition in phases to ensure minimal disruption, handle all customer concerns 3. Customer Communication and Support Provide clear communication and guidance to customers regarding the benefits and process of switch to ACH Offer onboarding support and troubleshooting during the transition Issue any promotional credits based on Lumen SOPs 4. Monitoring and reporting • Track adoption rates and cost savings post-transition • Provide regular updates and troubleshooting during the transition 5. Future Expansion Planning • Evaluate the success of the initial transition • Propose a roadmap for expanding ACH adoption to additional customer segments if performance metrics are met.

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Monitoring inventory levels and, with the Managers approval, adjusting when appropriate Maintain a team member structure to accomplish the service center mission in an effective and efficient manner Assist in the Interview process and recommend applicants for hire When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively. Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed Monitor, document, and report inventory discrepancies and return goods Work in accordance with company safety policies and maintain a safe working environment Assist with asset control in shipment procedures and departmental security issues Assist in the coordination of shipping and delivery with Purchasing Department Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment Punctuality and regular attendance are essential to managing on-site customer service. Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately. Completes appropriate HR forms for warehouse team members. Conducts safety and 5-S audits and maintains good housekeeping in the Service Center. Manage and document the delivery of products via company delivery vehicle. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions. Assist in administering order entry control and pricing policies consistent with company guidelines. Assist with the loading and unloading of trucks if necessary. Provides suggestions regarding new product and service opportunities. All other duties as assigned PHYSICAL DEMANDS & WORK ENVIRONMENT: Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day Ability to frequently bend, stretch and lift up to 50 pounds Must be able to operate a forklift and have a clean driving record COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: Knowledge of overhead garage door products, garage door repair and installation Outstanding computer skills, proficiency in Microsoft Excel and Word is required Outstanding oral and written communication skills Must be friendly and patient Professional appearance and strong work ethic Ability to work independently and resolve issues based on discretion and good judgment Positive attitude Highly ethical Superior customer service skills Able to change focus frequently and often while being detail orientated and well organized Conflict resolution and problem solving are key components of this position as well Must be able to operate a forklift and have a clean driving record EDUCATION & EXPERIENCE: REQUIRED: High School diploma PREFERRED: Preferred: B.S. or B.A. in business or industrial related field The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO

The National Account Sales Manager (NASM) will lead Bioworld's growth within the Home Division, focusing on national retail accounts. This role emphasizes expanding sales of home, lifestyle, and select accessory products, developing long-term partnerships, and establishing Bioworld as a preferred supplier to major retailers. The NASM will drive sales performance, identify new business opportunities, and implement programs that balance sell-in success with strong sell-thru performance. This role partners cross-functionally with design, product development, and marketing teams to deliver customized solutions that meet the needs of national retailers. Qualifications Identify, pursue, and secure new business opportunities within the convenience store channel, starting with large-format retailers. Build and grow long-term strategic partnerships by understanding customer needs, shopper behavior, and market opportunities. Conduct market and store-level research (e.g., planogram analysis, display opportunities, shopper flow) to build recommendations for placement and assortment. Develop and present customized sales programs including visual merchandising concepts (shelf layouts, freestanding displays, entrance fixtures). Collaborate closely with internal design and merchandising teams to align customer feedback with market trends and product innovation. Manage the sales pipeline, forecasts, and reporting for assigned accounts; ensure alignment with company financial targets. Represent Bioworld at customer meetings, trade shows, and industry events. Maintain a strong understanding of competitive landscape, price points, and consumer trends in the convenience channel. Job Essential 3-5 years of direct sales experience in home goods or consumer goods, preferably with national retail accounts. Proven expertise in developing strategic retail programs with measurable sell-through results. Possess strong customer relationship management skills and the ability to sell to all levels of retail organizations. Demonstrate knowledge of retail merchandising, planograms, and display strategies. Exhibit strong presentation, verbal, and written communication skills. Be able to manage multiple projects independently while collaborating across teams. Be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook). Show adaptability, critical thinking, and problem-solving skills in a fast-paced environment. Have a passion for retail, consumer behavior, and trend-driven product.

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges Ensure customers are technically healthy and on the most recent version of our product Identify criteria for assisting your customers by using Success Plays in the Success Platform Promote ServiceNow customer success stories and processes Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Work with ServiceNow teams to improve product adoption and increased footprint Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of experience providing customer professional services or related business support Ability to provide independent comprehensive services Experience resolving issues through analysis Experience in working collaboratively ServiceNow accreditations or certifications a plus FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. *Fluency in both English and Spanish is required. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: Develop and manage customer portfolio. Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. Drive revenue growth by demonstrating successful achievement of customer guided value measures Minimize customer churn through customer success plans and customer lifecycle management. Resolve customer requests and concerns ensuring improvements to customer experience. Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. Be a reliable point of contact and brand ambassador for Nozomi and its products. Work across departments ensuring proper customer visibility and outcomes are met. Aid in product design and product development through customer feedback. Assist in creating training courses and educational materials for other members of the department. Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: Experience in a customer success position supporting a technical product is a plus Fluency in both written and oral English and Spanish languages is required. Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks Proven experience in IT and network security (OT experience is a plus) Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered Previous experience in a TAM or SE role is highly valuable Experience working with brand image and promoting value through customer experience Accountability, personal organization, and ability to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills - able to compile and deliver technical reports and executive level presentations Leadership and Competency engaging with CxO to technical staff. Experience analyzing and optimizing processes in the Customer Success department. Patient and active listener. Passion for service. #LI-Hybrid #LI-AF1 Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as: Health & Wellness Financial Work-Life Balance Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role We're seeking a proactive and driven Customer Success Enablement Manager to join our growing team. In this role, you'll be instrumental in designing and delivering the training, tools, and processes that empower our CS organization to deliver exceptional customer experiences at scale. As an Enablement Manager, you'll support our Customer Success team and work closely with Sales, Product, and Marketing teams to ensure consistent messaging, impactful onboarding, and continuous learning across the organization. Your efforts will directly influence team performance and customer value, establishing you as a key player in shaping the future of how Canary enables success for both our people and our customers. Responsibilities * Design, deliver, and manage onboarding programs that ramp new CS team members quickly. * Create and run workshops, product demos, and skills training to improve CS effectiveness. * Develop ongoing enablement initiatives to keep the team sharp as products and processes evolve. * Build and maintain playbooks, best practice guides, enablement videos, and internal documentation. * Partner with CS leadership to create scalable resources that improve team performance. * Help scale a global CS organization by tailoring enablement programs to fit local contexts while maintaining consistency worldwide. * Own new hire/team tooling and best practices, ensuring smooth access, documentation, and training. * Optimize CS processes, workflows, and tools (e.g., Notion, Gainsight, Gong, Salesloft, etc). * Measure the impact of enablement programs and continuously refine based on feedback and data. * Drive innovation by embedding AI into team workflows, helping the CS team work smarter and deliver more value. * Collaborate with Product, Marketing, and Sales teams to ensure CS messaging is consistent, accurate, and up to date. * Champion knowledge-sharing and foster a culture of continuous learning within the CS org. Qualifications * 1-2+ years in an Enablement role. (Sales or CS Enablement) * Proven experience building training, playbooks, or enablement content for customer-facing teams. * Strong presentation and communication skills; able to engage and inspire teams. * Excellent facilitation and workshop leadership skills. * Strong project management skills with the ability to prioritize and execute effectively. * Familiarity with CS methodologies and tools (e.g., Gainsight, Salesforce, customer health scoring). * Highly organized, analytical, and comfortable in a fast-paced startup environment. * A collaborative, proactive mindset with a passion for helping others succeed. Self-starter who thrives in a dynamic, often ambiguous environment. $109,000 - $121,000 a year The On-Target Earnings Range for this role is $109,000 - $121,000. This OTE figure includes a competitive base salary and target variable compensation. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: Reporting to the Manager, Customer Success, the Senior Customer Success Manager is responsible for managing a portfolio of strategic client relationships for freight brokers leveraging Triumph's suite of products. The Sr. CSM ensures customers achieve their goals, realize value from our solutions, and maintain a strong, ongoing partnership. This role requires proactive engagement, consultative problem-solving, and a deep understanding of customer needs to drive satisfaction, retention, and growth. This role owns a smaller portfolio of high-value or complex accounts. Leads strategic engagement and success planning with minimal oversight, contributing to retention and growth initiatives. ESSENTIAL DUTIES & RESPONSIBILITIES * Guide new customers through onboarding, ensuring a smooth and successful transition into Triumph's services. * Conduct regular check-ins and review meetings to assess progress, share insights, and reinforce value. * Monitor customer satisfaction and engagement, proactively addressing issues or concerns to maintain high levels of client satisfaction. * Maintain high client satisfaction scores, including Net Promoter Score (NPS) and other feedback mechanisms. * Build strong, lasting relationships with clients by understanding their goals and aligning Triumph's solutions to meet evolving needs. * Drive account retention by consistently delivering value and managing relationships with care and responsiveness. * Monitor and improve account health metrics such as engagement, product adoption, and issue resolution timelines. * Identify opportunities for growth and expansion within existing accounts, including upselling and cross-selling aligned with customer needs. * Collaborate with internal teams to advocate for customer needs and enhance the overall customer experience. * Maintain accurate records of customer interactions, feedback, and progress using CRM tools. * Contribute to Customer Success business development activities, including lead generation, referrals, and strategic outreach in collaboration with sales and marketing teams. * Perform other duties as assigned. EXPERIENCE & EDUCATION The successful candidate will possess strong customer success and relationship management skills. * Bachelor's degree in Business, Communications, or a related field. * 3-5 years of experience in customer success, account management, or a client-facing role, with demonstrated success managing strategic accounts. * Experience using CRM systems (e.g., Salesforce) or similar tools. SKILLS & ABILITIES REQUIRED * Proficient in Microsoft Office suite of products. * Ability to interpret customer data and apply insights to improve account outcomes. * Strong interpersonal and communication skills, with a customer-first mindset. * Demonstrates emotional intelligence, empathy, and ownership in problem-solving. * Skilled in active listening and consultative engagement to uncover customer needs. * Builds trust-based relationships and delivers personalized customer experiences. * Results-oriented with resilience and ability to navigate complex situations. * Ability to manage multiple priorities and work effectively in a collaborative environment. WORK ENVIRONMENT The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Moderate noise (i.e. business office with computers, phone, and printers, light traffic). * Ability to work in a confined area. * Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. * While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. * Specific vision abilities are required by this job due to computer work. * Regular, predictable attendance is required. * Frequent travel to client visits is required - up to 50% We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!

JobTread is looking for a friendly and motivated professional to join our growing Customer Success Team as a Customer Success Manager. This role is responsible for managing a portfolio of customer accounts, fostering strong, long-term relationships, and ensuring they maximize the value of JobTread's construction management software. The ideal Customer Success Manager has a deep understanding of the construction industry, demonstrates high technical aptitude, and excels in communication and problem-solving. This position involves proactively engaging with customers to drive adoption, provide strategic guidance, and support them in optimizing their workflows. Through excellent verbal and written communication skills, the role will focus on customer retention, satisfaction, and overall success. This position offers a unique opportunity to join a rapidly growing company in an entrepreneurial, team-based environment. Responsibilities * Manage a portfolio of customer accounts * Become a JobTread product expert and quickly learn ongoing product updates * Conduct online product trainings via Zoom * Perform ongoing assessment & outreach to ensure customer success * Provide consultative feedback to improve customer workflows * Contribute to product knowledge base & video library * Record and manage all customer activities in Salesforce * Work closely with the Development Team to identify and communicate product issues and development requests Ideal Candidates * Bachelor's Degree or equivalent experience preferred * 1-2+ years customer success or account management experience at a SaaS or software company preferred * Prior work experience or knowledge of the construction industry is a MAJOR plus * Experience with productivity tools like Salesforce, Slack, etc also a plus * Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver * Strong attention to detail, positive attitude, and a clear communicator * Thrive in a dynamic, collaborative environment with a passion for achieving results * You see problems coming and get in front of them; you follow up and gets things done * Organized, thorough, efficient, and complete tasks appropriately in a timely manner * Ability to manage multiple projects simultaneously * Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between * Can be flexible with after-hours work on occasion for specific customer needs Perks * Join a small, growing team as an early team member. * Upward career mobility at a high-growth startup. * Make an impact and advance your career development. * Opportunity to become an innovator and solve real-world problems for construction. * Creative and entrepreneurial working environment * Work every day with successful, smart, and highly motivated people. * Electronic standing/sitting desks with top of the line secondary monitors. * Weekly Team Lunch, Happy Hours, and other team events. * Casual dress code. * Flexible schedule. Benefits * Dental, health, and vision insurance * Paid training * 401k plan + matching * Vacation and other Paid Time Off * Free access to an onsite workout facility About JobTread JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion. Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread. JobTread's mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd. JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. Dallas, TX Hybrid. Please note all requirements. MUST be willing to work West Coast hours as needed What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager, USA to cover West Coast accounts to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: * Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. * You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. * Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. * Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. * Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. * Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) * Identify potential customer references and assist with development of customer case studies * Gain and maintain an understanding of Semperis technology, products, and services * In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: * 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. * Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and Entra * Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions * Ability to understand and explain technical cybersecurity data * Excellent communication and project management skills * Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are * Intellectually curious; driven to expand the cybersecurity domain and professional expertise * Responsive and adaptive to changing situations * Genuine desire to work with customers. Preferences: * Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

About the company Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume. Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams. About the role As Principal Customer Onboarding Manager, you'll serve as the primary contact for our partner's major enterprise customers, orchestrating successful implementations and product adoption. This role combines deep technical expertise with the ability to build meaningful relationships with C-Suite stakeholders, guiding customers through complex global rollouts. Your day-to-day activities will include: Leading pre-sales activities and developing comprehensive project and product scopes to support the sales process and implementations Coordinating with the Sales team on Statements of Work and RFP responses Taking initiative in solution and success criteria discovery, transforming customer challenges and business goals into a feasible Customer Results Strategy with clear ROI Manage complex global rollouts, using project documentation to manage delivery timelines Work with multiple stakeholders, ensuring time to value delivery and customer accountability Act as a reliable consultant for customers while coordinating internal resources to provide help as needed Develop communication systems, change management, and training approaches that scale well in large businesses Utilize product knowledge and industry expertise to solve complex customer demands and identify innovative use cases for adoption to further customer success Identify growth opportunities to improve and broaden the company's business impact What you'll bring: In-depth understanding of the customer lifecycle and its impact on business growth At least 8 years of experience within SaaS and enterprise-level implementation software Adept in change management practices and project management methodologies Strong analysis skills; able to translate customer metrics into information-based decisions Exceptional communication and presentation skills; able to convey complex ideas effectively Good interpersonal skills and stakeholder management for maintaining C-suite connections Highly developed time and priority management capabilities Attentiveness and deep understanding of customer and stakeholder needs and concerns Creative approach when addressing challenges with innovative, appropriate solutions

At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we're looking for a highly skilled and experienced talent to join our dynamic team. Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor. Learn more at: ********************* Summary The Customer Success Manager (CSM) is the strategic owner of customer relationships across Armor's managed services offerings. This role is accountable for ensuring customers achieve desired business outcomes through successful activation, optimization, and usage of Armor's services. The CSM builds deep, trusted relationships across technical and executive stakeholders, aligning Armor's capabilities to customer strategic goals. The CSM utilizes this alignment to drive long-term retention and expansion opportunities, cementing customers as advocates for Armor as a business partner. The CSM acts as a business partner, blending technical understanding with commercial and industry insight to influence customer strategies, mitigate risk, and uncover new opportunities. Operating with high autonomy, the CSM orchestrates cross-functional teams, including SOC analysts, cloud engineers, solution consultants, and professional services, to deliver a unified, high-value customer experience. The CSM is also instrumental in either managing or helping drive execution of programs and projects to enable the evolution and continual improvement of Armor's products and services with a focus on driving customer success. This role operates in a hybrid structure with on-site presence three days a week, specifically Tuesday, Wednesday, and Thursday, based in the Plano, Texas area. Essential Duties and Responsibilities (Additional duties may be assigned as required) Strategic Relationship Management Serve as the point of contact for strategic and enterprise-level customers. Build technical and executive-level relationships and maintain multi-threaded engagement across technical, operational, and business stakeholders. Develop and execute strategic account plans aligned to customer business objectives. Business Understanding & Outcome Alignment Gain deep insight into the customer's industry, market position, compliance landscape, and key business drivers. Map Armor services to specific business outcomes such as growth enablement, operational efficiency, and risk reduction. Facilitate joint success planning with clearly defined metrics and milestones. Lifecycle Ownership Oversee the full customer lifecycle from onboarding and activation through renewal and expansion. Drive continuous optimization by leveraging service insights, industry benchmarks, and proactive recommendations. Drive adoption of new Armor products, services, portals, and processes. Coordinate closely with Armor engineering, support, and SOC teams to address customer needs while also planning and facilitating Armor's routine technology management work including upgrades, migrations, and maintenance activities. Lead or actively support the execution of internal or customer-facing programs and projects that enhance the Customer Success function, ensuring they are delivered on time and aligned with strategic goals. Technical & Service Expertise Maintain deep knowledge of Armor's workflows, SOC processes, threat detection methodologies, and reporting capabilities. Understand Armor Enterprise Cloud architecture, performance metrics, compliance reporting, and security configurations. Correlate security and hosting performance data to provide holistic recommendations. Risk Management & Retention Monitor account health through usage data, performance metrics, and customer feedback. Identify and mitigate churn risks early through proactive engagement. Address escalations promptly, engaging cross-functional resources as needed. Advocacy & Growth Enablement Identify and cultivate customer advocates for case studies, references, and joint marketing initiatives. Spot expansion opportunities across Armor's product and services portfolios and position them as strategic enablers. Support the sales team in renewal and expansion motions with strong business cases. Success Measures Retention rate and reduced churn among strategic accounts. Expansion of Armor's footprint within customer environments. Growth in customer advocacy and public references. Improved customer satisfaction scores and NPS. REQUIRED SKILLS Strategic Partner: Operates as an extension of the customer's leadership team. Business Outcome Focused: Frames Armor's value in terms of ROI, efficiency gains, and risk mitigation. Cross-Functional Leader: Coordinates internal and external resources seamlessly. Analytical & Data-Driven: Leverages metrics to inform recommendations and strategy. Executive Communicator: Adapts messaging for technical teams through to C-suite. Proactive & Growth-Minded: Anticipates needs and identifies new opportunities. Preferred experience: 5+ years of experience in customer success, account management, or related roles within managed services, cloud hosting, or cybersecurity SaaS. Proven track record managing strategic or enterprise-level accounts with measurable retention and growth results. Understanding of cybersecurity concepts, SOC operations, and cloud infrastructure. Demonstrated ability to interpret and present technical data in business terms. Ability to travel to customer sites, anticipated to be no more than 15%. WHY ARMOR Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role - we want talent who will help us write the next chapter of our growth story. Armor Core Values: Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges. Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances. Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection. Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes. Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere. Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. Enhance engineer's journey by delivering Generative AI skills and new ideas to drive adoption and productivity. As a Customer Success Manager in AI for Tech team, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and activities as a core contributor of the team. You will be instrumental in advancing the engineer's journey by imparting Generative AI skills and new ideas to boost adoption and productivity. Your role will leverage your expertise in proactive collaboration, feedback sessions, and deep product knowledge to cultivate a culture of continuous learning and proficiency. You will build and sustain strong relationships with our engineers, gaining insight into their unique needs and activities, and recommend they achieve success with our Generative AI solutions. Your primary focus will be on driving product adoption, enhancing proficiency, and empowering engineers to effectively utilize AI technologies, thereby maximizing their potential and contributing to the organization's innovation and growth. Job responsibilities Drives product adoption, expansion, and retention activities to maintain a healthy customer base. Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needs. Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements. Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities. Design and implement training programs that elevate engineers' skills in Generative AI, recommending they achieve proficiency and can effectively apply AI technologies in their work. Develop strategies to promote the adoption of Generative AI solutions, enabling engineers to enhance productivity and achieve their plans of the future. Foster a culture of continuous learning by providing ongoing educational opportunities and resources that keep engineers updated on the latest AI advancements and new ideas. Facilitate collaboration between engineers and cross-functional teams to integrate Generative AI solutions into their workflows, maximizing their potential and contributing to organizational innovation. Conduct regular feedback sessions with engineers to gather insights and refine training content, improving alignment with their unique needs and activities. Establish and maintain strong relationships with engineers, understanding their individual challenges and plans of the future to tailor support and guidance. Leverage deep product knowledge to provide expert guidance and mentorship, helping engineers navigate and succeed with Generative AI solutions. Empower engineers by providing the tools and resources needed to effectively leverage AI technologies, driving their success and growth within the organization. Identify opportunities for innovation and growth through the effective use of Generative AI, contributing to the organization's strategic plans of the future. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in customer success roles in product or technology Demonstrated ability to influence product adoption and customer retention. Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels. Proven ability to learn new technologies and teach it to others. 5+ years of experience or equivalent expertise in roles that integrate customer success with a strong foundation in technology and engineering. Comprehensive understanding of Dev Assist tools, technologies, concepts, and practices, enabling effective support and guidance for engineers. Demonstrate ability to drive product adoption and enhance proficiency in Generative AI technologies, ensuring engineers can leverage AI solutions effectively. Excellent communication and interpersonal skills, capable of engaging and influencing stakeholders across various levels. Ability to quickly learn and teach new technologies, ensuring engineers are equipped to utilize AI solutions. Proficiency in journey mapping and process mapping to identify and address areas for improvement in engineer workflows. Strong leadership, project planning, and execution skills to effectively manage learning initiatives and drive results. Ability to deliver clear, concise presentations, training sessions, and workshops that enhance learning and proficiency, good analytical and problem-solving skills, with the ability to make data-driven decisions and prioritize features based on engineer needs and business plans of the future. Preferred qualifications, capabilities, and skills Good analytical and problem-solving skills, with the ability to make data-driven decisions and prioritize features based on engineer needs and business activities. Experience in a business to business (B2B) environment or as a colleague in a customer environment. Specialized knowledge or certification in Generative AI technologies and their application in engineering contexts. Demonstrate ability to work collaboratively across departments, including product, engineering, and support teams, to drive technology initiatives. Good focus on understanding and addressing customer needs, with a demonstration of improving customer satisfaction and engagement. Familiarity with Product Development Life Cycle (PDLC) and Agile development in Software Development Life Cycle (SDLC), along with a solid grasp of DevOps practices, methodologies, and tools.

Hi there! We are Semrush, a global Tech company developing our own product - a platform for digital marketers. Are you ready to be a part of it? This is your chance! We're hiring for Customer Success Manager, Enterprise (US Markets).Tasks in the role Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers' industry, and competitive intelligence to identify opportunities and threats. Deliver Best In Class Onboarding & Implementation: Execute consistent & efficient onboarding for new customers while simplifying the process where possible. Deliver unique insights at each customer touch point to advance the Semrush mission of enhancing the marketing acumen of all customers Identify Growth Opportunities: Consistently evaluate your customer's unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades Who we are looking for Required Qualifications: 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule Proven track record of building strong relationships with different levels of seniority Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation Experience with upselling customers and generating qualified leads Preferred Qualifications: Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment Experience with international companies is a plus You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better We will try to create all the right conditions for you to work and rest comfortably Unlimited PTO Low cost medical, dental, and vision plans Life insurance Accidental death and dismemberment (AD&D) insurance Dependent Care Savings Accounts and Flexible Spending Accounts Health Saving Account Short-term and long-term Disability Employee Assistance Program Employee Resource Groups 401(k) plan Paid parental leave Relief Fund Travel coverage Corporate events Teambuilding Snacks, drinks at the office A little more about our company Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing. We've been developing our product for 17 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker. 10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing. Our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don't 100% match all requirements, don't be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. Our new colleague, we are waiting for you!

Required Travel :Minimal Managerial - Yes Hybrid Work Model: Typically 3 days onsite Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit ************** At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence A Customer Success Manager (CSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes while using a company's products or services. What will your job look like? Key Responsibilities: Customer Relationship Management: Develop and maintain strong relationships with assigned customers, ensuring high levels of satisfaction and retention. Onboarding and Training: Guide customers through the onboarding process, providing training and resources to help them effectively use the product or service. Proactive Support: Monitor customer usage and engagement, identifying potential issues before they arise and offering solutions to enhance the customer experience. Feedback and Advocacy: Act as the voice of the customer within the organization, capturing feedback and communicating it to relevant teams to improve products and services. Account Growth: Identify upsell and cross-sell opportunities, working closely with sales teams to drive revenue growth through existing accounts. Performance Metrics: Track and analyze customer metrics to measure success and identify areas for improvement, ensuring customers receive maximum value from the product. Key Skill: Must have SaaS B2B experience and have handled multi-million dollar accounts. All you need is... Serves as the primary point of contact for customers post-sale, especially for production incidents and operational needs. Drives ARR growth by identifying merchant opportunities within M1 customers to increase subscriptions. Collaborates with Finance and Business Operations to update volume and consumption forecasts for invoicing, reporting, and future planning. Engages with business customers users to advise on subscription market opportunities and product usage. Collaborates with IT stakeholders on upsell opportunities and usage optimization. Success is measured by: ARR growth (including AMR), Customer satisfaction (CSAT), Voice of the Customer (VOC), Contract renewals, Revenue collection KPI's: ARR (Annual Recurring Revenue) NRR (Net Recurring Revenue) CSAT (VOC) KPIs - MRR (monthly recuring revenue), MRR (month-to-month) Growth, ARR, NPS Why you will love this job: Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization! Lead projects for market leading software solutions for the telecommunications industry. Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Who is NTE, NTE 35W, and LBJ? The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving. The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Job Description: The Marketing & Customer Engagement Manager will have the opportunity to leverage a combination of strategic, quantitative, technical and presentation skills to deliver impactful analyses and easy-to-understand insights. Essential Duties and Responsibilities: * Responsible for the strategic planning and management of the data driven marketing strategy while ensuring a consistent brand message and quality. Develop roadmap for email campaigns, promotions, social media, and customer acquisition. * Identify and perform marketing-focused analyses and campaigns that connect consumer data/insights with actionable business opportunities * Develop a base knowledge of customer spending trends and segmentation and create targeted marketing campaigns based on the analysis. * Initiate, develop, and perform simple to increasingly complex analytical projects centered around understanding customer behavior and motivations that can lead to better informed business decisions aimed at maximizing revenue. * Continuously improve upon strategy and company goals by monitoring campaign results, analyzing key metrics and presenting analysis to leadership * Design, implement, and facilitate the marketing and customer education plan for the projects * Budget planning and control * Oversee the contractual relationship with the marketing suppliers and the work produced by the marketing agencies * Edit materials according to specific market or customer requirements * Develop promotional materials including marketing collateral and print copies * Coordinate with Corporate Affairs department in the implementation of the media plan * Coordinate marketing efforts with other stakeholders (NCTCOG, TxDOT, NTTA, etc.) * Monitor and update contents for the companies' website * Work with the Revenue Management Department to identify strategies around promotions, discounts, loyalty programs, etc. in order to increase Managed Lanes Usage * Create insights out of customer trends * Understand and manage marketing spend and adhere to a budget * All other duties as assigned Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfil those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: * Bachelor's degree in marketing analytics or strategic communications * 10+ years of full-time, organizational experience that includes consumer insights and analytic data modeling, complex financial and consumer-facing marketing analyses, related business planning, and supporting system integration Professional Qualities: * Detail-oriented with the ability to manage projects from inception through execution * A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment * Self-starter with hands-on approach * Ability to professionally communicate with other department heads and leverage them to coordinate with the marketing efforts * Expert enterprise-level business analysis skills, including the ability to gather, organize, scrutinize, analyze, and interpret large datasets and then make actionable, sustainable business recommendations based upon those analyses * Highly proficient ability to effectively develop and deliver simple, impactful presentations from complex data and analytic insights using charts, graphs or other representations to audiences of varying responsibility within the company * Expert verbal and written communication skills; ability to communicate effectively with others using spoken and written English, including the ability to communicate effectively with audiences of varied responsibility and quantitative understanding * Displays imagination and originality in their work; consistently raises new ideas; questions the status quo Computer Skills: Expert working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Adobe Premier. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment may be moderate to high at times given that the employee will be working around heavy machinery * Some roadway travel required * The employee must be able to individually lift and/or move up to 50 lbs. * The employee is frequently required to stand, walk, drive and sit for long periods of time

Who is NTE, NTE 35W, and LBJ? The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving. The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Job Description: The Marketing & Customer Engagement Manager will have the opportunity to leverage a combination of strategic, quantitative, technical and presentation skills to deliver impactful analyses and easy-to-understand insights. Essential Duties and Responsibilities: Responsible for the strategic planning and management of the data driven marketing strategy while ensuring a consistent brand message and quality. Develop roadmap for email campaigns, promotions, social media, and customer acquisition. Identify and perform marketing-focused analyses and campaigns that connect consumer data/insights with actionable business opportunities Develop a base knowledge of customer spending trends and segmentation and create targeted marketing campaigns based on the analysis. Initiate, develop, and perform simple to increasingly complex analytical projects centered around understanding customer behavior and motivations that can lead to better informed business decisions aimed at maximizing revenue. Continuously improve upon strategy and company goals by monitoring campaign results, analyzing key metrics and presenting analysis to leadership Design, implement, and facilitate the marketing and customer education plan for the projects Budget planning and control Oversee the contractual relationship with the marketing suppliers and the work produced by the marketing agencies Edit materials according to specific market or customer requirements Develop promotional materials including marketing collateral and print copies Coordinate with Corporate Affairs department in the implementation of the media plan Coordinate marketing efforts with other stakeholders (NCTCOG, TxDOT, NTTA, etc.) Monitor and update contents for the companies' website Work with the Revenue Management Department to identify strategies around promotions, discounts, loyalty programs, etc. in order to increase Managed Lanes Usage Create insights out of customer trends Understand and manage marketing spend and adhere to a budget All other duties as assigned Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfil those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Bachelor's degree in marketing analytics or strategic communications 10+ years of full-time, organizational experience that includes consumer insights and analytic data modeling, complex financial and consumer-facing marketing analyses, related business planning, and supporting system integration Professional Qualities: Detail-oriented with the ability to manage projects from inception through execution A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment Self-starter with hands-on approach Ability to professionally communicate with other department heads and leverage them to coordinate with the marketing efforts Expert enterprise-level business analysis skills, including the ability to gather, organize, scrutinize, analyze, and interpret large datasets and then make actionable, sustainable business recommendations based upon those analyses Highly proficient ability to effectively develop and deliver simple, impactful presentations from complex data and analytic insights using charts, graphs or other representations to audiences of varying responsibility within the company Expert verbal and written communication skills; ability to communicate effectively with others using spoken and written English, including the ability to communicate effectively with audiences of varied responsibility and quantitative understanding Displays imagination and originality in their work; consistently raises new ideas; questions the status quo Computer Skills: Expert working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Adobe Premier. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment may be moderate to high at times given that the employee will be working around heavy machinery Some roadway travel required The employee must be able to individually lift and/or move up to 50 lbs. The employee is frequently required to stand, walk, drive and sit for long periods of time