Customer success manager jobs in Franklin, NJ - 675 jobs

The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements. The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth. This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency. CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth. RESPONSIBILITIES: Position Summary: Project Management: • Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships • Maintain regular communication with customers to review forecasts, PO timelines, and open action items • Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified • Understand client goals, challenges, and priorities to ensure successful outcomes • Support account growth, client retention, and high customer satisfaction • Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations Forecasting & Execution: • Track and monitor monthly forecasts for assigned accounts • Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material Annual Pricing Review: • Participate in the annual pricing review process by reassessing active SKUs within their account portfolio o This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance • PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer Nonessential Functions/Demands: • Other responsibilities as assigned by manager. QUALIFICATION REQUIREMENTS: Required • Bachelor's degree in Business, Project Management, Communications, or related field. • 2-5 years of experience in client facing roles with responsibilities in project and/or account management. • Strong organizational and multitasking skills with the ability to manage multiple clients at once. • Excellent written and verbal communication skills. • Ability to build strong relationships and collaborate effectively with internal and external partners. • Proficiency in Google Sheets • Excellent in Word, Excel & PowerPoint • Strives in a fast-paced environment with tight deadlines. Preferred • Experience in a manufacturing, packaging, supply chain, or production-focused environment. • Knowledge of supply chain processes, material planning, or production scheduling. Salary Range: $90k - $100k

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio has an exciting opportunity for an experienced Client Executive to join our Key Accounts Team. The Presidio Key Account Team's #1 priority is to deliver outstanding customer experiences by solving complex business challenges through digital & cloud solutions that provide economic value and growth. We emphasize a culture of helping one another, integrity, hard work, winning and having fun together. Client Executives within Key Account team serve as role models within Presidio and the industry for sales capabilities and best-in-class sales behaviors. Travel Requirements: In this role you will be expected to travel up to 20%. It will be based in Morristown, NJ, and the travel will be mostly regional. Responsibilities Sales Execution: Execute sales strategy by identifying customer needs and selling the appropriate hardware and company services Develop business through multiple marketing and sales techniques, including but not limited to cold calling, conducting in-person meetings, and partnering with vendors or manufacturers Maintain a targeted understanding of customers' business showing the ability to establish customer needs, buying cycles, and create strong relationships to effectively drive sales and repeat business Meet or exceed annual sales top-line revenue and margin goals as defined by management Drive profitably and grow revenue for target accounts in partnership with the inside sales team Adhere to sales process, including but not limited to pipeline development and accurate forecasting via internal tools Performs extensive proposal writing and prepares sales information for customers Account Management: Manage individual sales objectives to include sales orders and billing activities to support quarterly goals Manage ongoing customer account relationships to include updating account information in company systems and resolving customer satisfaction issues Work with the inside sales team to ensure that quotes are provided, and order requests are processed accurately, and with the engineering team to accurately scope projects Manage past due invoice resolution with accounting to ensure proper collections Develop and maintain solid business relationships within the various decision-makers and influencers at all levels at each target account Understand each target customer's business model, map their organization and identify their unique technology needs Strategic Planning & Presentation: Performs deep analysis of account base including "heat maps" to determine key areas of opportunities Develop & execute marketing and business plans to drive revenue and profits Work with sales leadership and team to provide feedback, develop specific vendor relationships, advance new company initiatives and mentor new employees to enhance all aspects of the sales strategy Attends monthly/quarterly account planning/penetration sessions with our strategic manufacturing partners' AMs. Presents a Quarterly Business Review (QBR) to Sales/Ops Manager each quarter which will focus on past performance and expectations of current quarter, analysis of pipeline, key wins, and personal improvement goals Provide in-depth customer technology roadmap and collaboratively work with inside Account Manager to uncover new sales opportunities Develop partnerships with Vendor Field Sales Representatives and optimize the joint selling opportunities within the territory Use monthly forecasting and pipeline management to manage sales growth High performing AMs have the demonstrated ability to overcome obstacles, achieve sales goals, and articulate ideas clearly and concisely in a variety of settings Ability to reach expected sales quota the first 90 and 180 days of employment leveraging existing vendor and customer contacts, as well as experience and track record of meeting and exceeding sales quotas Strong collaboration skills and ability to work closely and effectively with members across departments and at all levels of the organization Proven track record in developing relationships with customers and vendors, and ability to translate client business needs into solutions Required Skills: Bachelor's degree preferred, or equivalent experience and/or military experience 7+ or more years of outside information technology sales experience (customer-facing) in infrastructure, storage, cloud, network security, professional services or managed services preferred Preferred candidate will have prior experience selling advanced technology solutions from Cisco, Dell/EMC, Palo Alto, AWS, Azure, HP, Citrix, etc. Your future at Presidio JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,your impact is real.Whether you're harnessing the power of Generative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit ***************** #LI-LM1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary responsibilities include Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. Provide exceptional, high-touch client experiences. Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. Leverage Salesforce CRM to track activity. Measures of Success include Growth in net new investment assets in collaboration with Wealth Partners. Growth in new deposits including checking, savings, and CD balances. Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. Client satisfaction survey results. Qualifications, Education, Certifications and/or Other Professional Credentials Bachelor's degree (preferred). 3 - 5 years of banking, wealth management or other relevant equivalent experience. Experience working with affluent and high net worth clients. Required Licenses: SIE, Series 6 (or 7) and Series 63 (or 66) licenses are required at the time of hire. Life, Health, and Accident Insurance licenses can be obtained within a specified timeline after hire. Demonstrated success in a client-centric, initiative-taking sales environment. Experience establishing and maintaining relationships with clients and internal partners. Knowledge of industry regulatory requirements to ensure a sound control environment. Excellent written and verbal communication skills. Compensation Salary and opportunity to earn Incentive compensation. Salary is commensurate with experience. Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F; potential Saturday hours #LI-JH1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Since 1951, Marshall Industrial Technologies - an employee-owned company - is dedicated to keeping regional manufacturing and industrial clients running and keeping on schedule. Our goal is to be the first call when clients need industrial work done. We provides comprehensive services for industrial plant maintenance, repairs, expansions, and capital project installations. We specialize in offering "turnkey" solutions for projects of any size, ensuring facilities run efficiently and on schedule. Our fully trained technicians are committed to delivering value and quality with a strong emphasis on safety and productivity. With 24/7 availability, our team is dedicated to meeting the needs of businesses around the clock. Role Description This is a full-time, hybrid location Sales Manager role based in Trenton, NJ and Stockertown, PA. Experience with Mechanical, Electrical, HVAC/R and/or Machine Shop services in an industrial/manufacturing setting is desirable. Preferred candidates possess the education, experience, and versatility to align our services with our client's maintenance and/or project needs. You will foster and grow relationships with existing accounts and identify new clients or contacts that can benefit from our services. Additionally, the Sales Manager will work with our operations groups to ensure quotes and proposals address client concerns. You will have the ability to interpret and balance communications between internal and external customers at all levels and develop action plans to meet organizational goals. Qualifications Proven skills in sales planning, client account management, and achieving sales targets Strong organization, time management, communication, and interpersonal skills Excellent verbal and written communication skills Previous experience in industrial technology, maintenance, or related fields is a plus Experience in navigating a siloed organization and providing strategic guidance Strong business acumen Proficiency in CRM software (HubSpot), Microsoft Office, and relevant sales tools Ability to multi-task effectively in a fast-paced, multi-location environment Bachelor's degree in Business, Marketing, or a related field is preferred Valid driver's license required Physical Requirements Regularly requires a high degree of mental effort, talk and hear, gross and fine manipulation, read both print and screens for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Regularly required to walk and sit Occasionally required to reach with hands and arms, lift 25 lbs. max, stand and stoop, kneel, or crouch, and climb stairs. Expected to work in a loud level of volume environment. Compensation: Marshall offers a robust compensation package including: Competitive base salary with bonus. 401k Retirement Plan Vacation during first year at entry-level with more earned for greater tenure Sick/Personal Pay Medical / Health Insurance Plans, Dental coverage, Additional voluntary benefits include several life insurance options, accident insurance, several disability insurance options, and more. We recognize that great talent can come from a variety of backgrounds. We are an equal opportunity employer committed to affirmative action and diversity. Background, MVR checks, and drug tests are performed for all positions. Equal Opportunity Employer including Disability/Vets

Apply here to be considered for our FUTURE Customer Success Manager Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with our Customer Success Manager role. This review is for Future Hiring for this Hybrid role out of the Florence, NJ area. Please be aware that this role description is a generalized description for our CSM roles and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Brand opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love Applicants need to be able to be hybrid out of the Florence, NJ area. The Role: Cart.com is hiring a Client Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction. The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They're adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit. What You'll Do: Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results. Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance. Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes. Set and manage clear, measurable expectations for both clients and internal teams. Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work. Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries. Proactively monitor contract adherence to maintain compliance and client satisfaction. Manage the implementation of new programs and services in a timely and cost-effective manner. Who You Are: You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise. You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences. You're an Active Listener, capable of accurately interpreting and responding to client needs and concerns. You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders. You're a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions. You possess strong project management skills and have a proven ability to juggle multiple priorities. You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success. You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses. What You've Done: 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. You've developed and executed strategic account plans, resulting in measurable business outcomes. Demonstrated ability to manage confidential information with discretion and professionalism. You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey. You have experience in eCommerce, logistics, or fulfillment. You are willing to travel up to 25% as needed. Nice to Haves: Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS). Experience in project management, having led or contributed to large client projects. Prior experience in business development, expanding client accounts and fostering long-term partnerships. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionDescription: The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements. The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth. This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency. CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth. RESPONSIBILITIES: Position Summary: Project Management: Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships Maintain regular communication with customers to review forecasts, PO timelines, and open action items Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified Understand client goals, challenges, and priorities to ensure successful outcomes Support account growth, client retention, and high customer satisfaction Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations Forecasting & Execution: Track and monitor monthly forecasts for assigned accounts Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material Annual Pricing Review: Participate in the annual pricing review process by reassessing active SKUs within their account portfolio This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer Requirements: • Bachelor's degree in Business, Project Management, Communications, or related field. • 2-5 years of experience in client facing roles with responsibilities in project and/or account management. • Strong organizational and multitasking skills with the ability to manage multiple clients at once. • Excellent written and verbal communication skills. • Ability to build strong relationships and collaborate effectively with internal and external partners. • Proficiency in Google Sheets • Excellent in Word, Excel & PowerPoint • Strives in a fast-paced environment with tight deadlines. Preferred • Experience in a manufacturing, packaging, supply chain, or production-focused environment. • Knowledge of supply chain processes, material planning, or production scheduling.

Job Description Who We Are Speakcore is an enterprise-level software platform built for the management of speaker bureaus. Our platform has been trusted by life science companies and their agencies for a decade. We are a growing SaaS company with an incredibly talented team focused on delivering innovative, dependable, and consultative solutions. Who We're Looking For Speakcore is seeking a Customer Success Manager to lead our client-facing team and oversee the full onboarding and delivery experience for our clients. Reporting to the Vice President of Operations, this role is responsible for both the success of the client's experience and the performance of the onboarding and delivery team. The Customer Success Manager ensures projects are executed with quality and efficiency while proactively managing client relationships and developing team members. This is a strategic and hands-on leadership role that drives delivery excellence, team accountability, scalable process development, and high client satisfaction across the entire client lifecycle. Success in this role means consistent on-time delivery, strong and lasting client partnerships, a high-performing team, and operations that scale with the company's growth. Key Responsibilities Team Leadership & People Development Manage the client-facing delivery team through weekly 1:1s, clear expectations, and coaching. Support team members in overcoming obstacles and addressing skill gaps proactively. Complete performance reviews on time and aligned to KPIs and Rocks. Delegate effectively and foster accountability, clarity, and ownership within the team. Delivery Execution Identify delivery risks early and intervene to prevent escalations. Facilitate regular team meetings to review project health, address blockers, and ensure ownership of tasks and priorities. Drive consistent, repeatable outcomes across all client accounts. Client Relationship Management Serve as the primary relationship owner post-implementation. Lead quarterly meetings with all active clients to review progress, gather feedback, and align on future needs. Maintain real-time awareness of client satisfaction and engagement. Resolve delivery-related escalations independently. Capacity & Utilization Management Maintain weekly visibility into team utilization and capacity through time tracking and project data. Identify bandwidth gaps, risks, or hiring needs based on workload forecasts. Keep the capacity plan current to enable proactive hiring and resource allocation. Recommend when to hire, reassign, or reprioritize resources. Maintain a forward-looking capacity plan that aligns with demand. Process Documentation & Enablement Maintain SOPs and internal documentation to support team efficiency and delivery consistency. Reduce reliance on tribal knowledge by centralizing team resources. What Success Looks Like Clients consistently receive high-quality, on-time implementations, and on-going support. Team members are clear on expectations and feel supported and empowered. Escalations are infrequent and resolved quickly at the Customer Success Manager level. Scope, billing, and delivery operate with strong process discipline. Client-facing operations are standardized, scalable, and aligned with growth targets. Skills & Qualifications 3-5 years of experience in client delivery, onboarding, or operations leadership within a SaaS company. Proven experience leading client-facing teams. Strong operational discipline in scope governance, capacity management, and delivery process. Excellent communication, documentation, and leadership skills. Familiarity with Zendesk, SharePoint, and time-tracking systems. Experience with speaker bureau programs or life science clients preferred but not required. Strong problem solving and analytical capabilities. Consultative and collaborative communicator. Highly dependable, organized, and proactive. Working at Speakcore Speakcore is a tight-knit, process-driven organization with a collaborative atmosphere. Our team works together to achieve goals efficiently, and every role has a meaningful impact. Team members value innovation, consultation, collaboration, technology, and dependability - and we look for people who share those values. Location This is a HYBRID role based in our Pennington, NJ office on Wednesdays and Thursdays, with remote flexibility on Mondays, Tuesdays, and Fridays. Compensation and Benefits Salary Range: $80,000-$100,000 per year. This range reflects our good faith estimate of expected compensation. Final pay is based on experience, skills, and qualifications. A performance-based incentive may be available after 12 months of employment. Benefits Overview Medical, Vision, Dental: Multiple plan options; employer contributions included. 401(k):3% company match after 3 months. PTO:16 days annually (increase after 5 years). Other Paid Time Off: Birthday, 9 holidays, 2 floating holidays. Company-paid life, AD&D, and long-term disability insurance. Ancillary Self Paid Benefits: Flexible Spending Accounts, Health Savings Account, Short Term Disability, Pet Insurance, and more!

The Opportunity Our purpose is clear: to create meaningful moments between people and the brands they love. We empower brands to expand their global reach, ensuring simple and seamless ecommerce experiences for consumers worldwide. Through our comprehensive integration solutions, we provide a complete international checkout experience, covering local duties, taxes, fulfillment, delivery management, global returns, and payment processing. ESW is seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team. In this role, you will assist the CSM team in driving client sales, achieving revenue targets, and ensuring customer satisfaction. You will support the assessment of customers' ongoing needs by conducting periodic strategic reviews, uncover areas for additional revenue growth, and help them to make informed judgements regarding ESW product offerings. You will be responsible for guiding and driving business development opportunities and effectively onboarding new customers to the existing portfolio. The role includes strategic development and supporting customer retention planning. Responsibilities Support the CSM team's achievement of client sales, revenue goals, and overall satisfaction. Assist in managing the day-to-day aspects of our clients' business through effective cross-functional coordination and collaboration, ensuring all client activities and operational deliverables are communicated clearly and executed efficiently. Respond to client questions and concerns, log incident tickets, and monitor the ticketing system to ensure timely responses and resolutions. Assist with client reporting and use data analysis to recommend opportunities for growth. Support internal and external cross-functional business reviews by preparing visually compelling presentation materials. Assist in the development, coordination, and execution of client initiative project plans. Ensure all client documentation is updated and properly maintained in Salesforce. Work closely with internal teams (Delivery Services, Operations, Product, Engineering, and Sales) to advocate for client needs and ensure seamless product adoption. Build in depth strategic account plans which focus on growth pinned by a thorough knowledge of the brand and their strategies to unlock additional revenue streams and help them grow their business. Working knowledge of Shopify Ecommerce platform as a merchant, partner or user. Develop deep product and internal process knowledge to become a strategic problem solver, capable of identifying and implementing creative solutions and process improvements. Extensive international ecommerce subject-matter knowledge and awareness of global ecommerce trends and innovations. Support internal and external cross-functional business reviews, by preparing visually compelling presentation slides. Assist in the development, coordination and execution of client initiative project plans. Ensure all client documentation is updated and maintained in Salesforce and other required locations. Requirements Undergraduate degree in an applicable field and 5+ years of relevant experience in an account management role in technology, SaaS, Ecommerce or a related business. Proven success in building and maintaining strong internal and external relationships. Technical proficiency: knowledge of API-based integrations, web technologies, and Ecommerce platforms and system integrators (Shopify, SFCC etc.). Active interest in AI adoption, efficiency, and applying it to day to day operations (experience using MS Co-Pilot). Client-centricity: Enjoys interacting with clients, comprehends their viewpoint, and can recommend a great outcome for everyone. Collaboration and communication: Excellent ability to communicate complex technical concepts in a clear and business-friendly manner. Dedication to quality: Passionate about quality and will be the champion for the customer internally. Experience with enterprise reporting systems, including the ability to pull and analyze data sets. Strong ability to create business review presentations with solid application of business principles. Prior experience working with clients as an account manager is preferred, and experience with ecommerce or logistics is a plus. Strong MS Office skills, including proficiency with Excel (pivot tables, VLOOKUP), and excellent PowerPoint and presentation development skills. Technically savvy with strong analytical and problem-solving abilities. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values-Own It, Champion Simplicity, Win as One, and Debate then Commit-we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. What we offer Time to recharge and refresh: We offer 15 days of PTO per year. Financial security: We care about your future. Enjoy a 401(k) plan with a 100% company match on your contributions, up to 6% of your salary. Life assurance: Protect what matters most with life coverage worth three times your annual salary. Comprehensive health benefits: Choose the plan that works for you. We offer a variety of health options, including PPO, HMO, and HDHP; so you can get the coverage you need. Dental and vision coverage: Keep your smile bright and your vision clear with our dental and vision plans. Competitive salary: Earn a salary of $89,000-$115,000, plus up to a 10% annual performance bonus to reward your hard work and achievements. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid working: Enjoy the best of both worlds with 2-3 days in our office in Newport, and 2-3 days working from the comfort of your home Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. ESW is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #LI-hybrid #LI-TSA1

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a Customer Success Manager to join our growing team. This position will require residing in Pennsylvania or New Jersey. This role will serve as the point person for designated HHAeXchange clients. The Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Customer Success Manager will focus on retaining and growing customer relationships. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational item, whether they are due to product challenges, gaps or changes withing the industry or local market Ensure client retention through delivery of exceptional service and support Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives Lead tailored product demonstrations to show the value of additional HHAeXchange solutions Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required Collaborate with sales team to identify and grow opportunities within market Address gaps in implementation, services, support and or/client needs Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel 10-25%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree required 3+ years of client service experience required Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred Experience with a partner ecosystem preferred Excellent verbal, written, and interpersonal communication skills Strong client relationship management skills with the ability to creatively solve problems to meet client needs Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios Proficiency in Salesforce and MS Office Suite Negotiation skills at all management levels with a high measure of authority in critical situations Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders Strong problem-solving and analytical skills Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred Passion for customer satisfaction with a great desire to succeed The base salary range for this US-based, full-time, and exempt position is $95,000 - $105,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join the Legal Tech Revolution at Litera Are you ready to shape the future of how law is practiced? At Litera, we're on a mission to Raise The Bar️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We've been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world's largest law firms as our clients. If you're passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that's elevating the craft of law. As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in New Jersey and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. Overview: As a Customer Success Manager at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession. Key Responsibilities: * Consulting with new and existing customers to coordinate on-boarding, discover partnership objectives and develop success plan to drive value * Review usage data, overcome challenges and proactively working to uncover and mitigate risk * Discover any additional opportunities to compliment the customer's Litera workflow and solve other business problems they are facing * Maintain regular contact with stakeholders and key contacts as well as keep up-to-date strategic success plans. Advocate as their voice and provide regular updates internally ensuring visibility to your customer's need * Lead customer on-boarding and a cadence of business review presentations * Works as part of a collaborative team, supporting each other and the needs of our customers * Closely aligned with all customer-facing teams, often referred to as the account team, and share a unified goal to make success happen. * Align internally with Sales, product and marketing to share success stories, insights and key OKR's that drive our product forward Qualifications: * Passionate about customer success and excellence * Highly adaptable, quick thinker and inquisitive * Strong presentation, oral and written communication skills are a must * Ability to listen and empathize and understand with a professional services industry Why Join Litera? * The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment * Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact * Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together * Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey. * Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles Pay Transparency Notice for New Jersey Applicants: The annual salary range for this position is $50,000 to $69,500. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements. Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Atlas Every day, anyone can look up your home address, phone number, family members, and more. Right now, hundreds of data brokers are selling your personal information for profit-and most operate with little oversight and in defiance of privacy laws. Atlas is changing that. We're leading a new era of privacy enforcement in America. We protect Americans from data exploitation, surveillance capitalism, privacy violations, and other digital abuses. Our team blends deep expertise across law, cybersecurity, consumer tech, computer engineering, and policy. In the past three years, we've built the most advanced consumer privacy platform on the market. It empowers Americans to assert their rights against hundreds of data brokers. And we're leading precedent-setting enforcement actions in court-including prosecuting over 180 lawsuits under New Jersey's Daniel's Law on behalf of tens of thousands of judges, prosecutors, and law enforcement officers. Our work has been covered in Bloomberg Law, Law360, Wired, and more. We're backed by top-tier investors like Y Combinator and Lightspeed Venture Partners, and we've partnered with law firms Boies Schiller Flexner, Bird Marella, PEM Law, and more. Why Atlas? Working at Atlas is a rare chance to do mission-driven work that genuinely matters - and matters to everyone. Atlas is one of the few organizations tackling an issue that cuts across the political spectrum: the fundamental right to privacy and safety. Its mission resonates with people of all backgrounds because protecting judges, public servants, and other vulnerable individuals from data exploitation and surveillance capitalism isn't a partisan stance - it's a civic one. Atlas is on the front lines, shaping how personal data is handled and defended in an era when these threats are more relevant than ever. At the same time, Atlas is a fast-growing startup with enormous potential, offering employees the chance to build transformative technology and legal frameworks from the ground up. You won't just be joining a company - you'll be helping build a category-defining organization with meaningful impact, massive growth ahead, and real long-term financial upside. We are a small and nimble team, eager to find others that are excited about our mission. We work hard because we care about what we are doing and know that in today's environment data privacy matters more than ever. If you thrive in ambiguity, want autonomy, and are ready to fundamentally change how privacy laws are enforced, we want to meet you. Help us make privacy real for every American. About This Role Atlas is rapidly expanding its footprint across the United States, and New Jersey is the tip of the spear. We are hiring a Customer Success Manager for New Jersey to bridge the gap between "Signed Contract" and "Active User." You will work with our union and enterprise clients to get their members onboarded and actively using Atlas for their personal privacy. This is a customer success role with the heart of a field organizer. You will treat our user base like a constituency. Your job is to take the principles of SaaS adoption-removing friction, driving value, and ensuring retention-and execute them using the tactics of political organizing-rallies, coalition building, and boots-on-the-ground advocacy. You will be the connective tissue between Atlas and the people we serve. Your mission is to cut through the noise, remove friction, and ensure New Jersey's public servants are safe. Key Responsibilities Drive customer adoption: Lead the statewide rollout of Atlas as a union/association member benefit. Work with individual customers to get their members actively using Atlas. This will mean training sessions, educational resources, and engaged customer support. High-velocity onboarding: Replace passive email campaigns with active field operations. Host "Sign-Up Clinics" and "Digital Privacy Days" at customer sites where you walk members through the 5-minute activation process on the spot. Champion building: Scale your reach by recruiting and training local power-users (Union Reps or Tech Leads) to serve as peer-to-peer customer success advocates within their own organizations. Account management: Maintain high-touch, consultative relationships with our key customers. Serve as their primary contact for all of their needs. Use quarterly business reviews to present adoption metrics and success stories to executive stakeholders to prove the value of the Atlas partnership and ensure long-term renewal. Feedback loops: Act as the "Voice of the Customer." Gather qualitative feedback from the field to help our Product and Engineering teams improve the user experience. Event planning and brand building: Manage the budget and execution of a consistent calendar of statewide outreach events, ensuring every interaction drives a measurable conversion. Qualifications 5+ years of experience in customer success management/account management or in political organizing/advocacy. Bonus points for experience in both! You are willing to travel across New Jersey to meet members where they are. You don't wait for a Zoom call; you show up at the local Union Hall. You can explain complex privacy laws (Daniel's Law) and software features to non-technical audiences without jargon. You are comfortable using CRMs (Salesforce/HubSpot) to track "Health Scores" and "Engagement Metrics". You can manage your own schedule, budget, and strategy with minimal oversight. Deep familiarity with New Jersey's civic, public-safety, or government landscape Exceptional relationship-builder who can engage everyone from frontline officers to state leaders Excellent written and verbal communication skills; comfortable presenting to groups Strong project-management skills-able to juggle multiple initiatives simultaneously Compensation The expected base salary for this role is $80K. In addition to the base salary, this role will include an equity component. Benefits Medical, dental, and vision insurance for all employees and their dependents Monthly transit stipend A medical FSA to cover certain out-of-pocket medical, dental, and vision expenses Reimbursement for travel expenses and daily in-office lunches Location This role will require significant travel across New Jersey (likely 75%+ of the time). This individual will also be able to work from Atlas' New York City HQ (Flatiron) whenever they would like.

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process Develop a growth strategy focused both on financial gain and customer satisfaction Present to and consult with management on business trends with a view to developing new services, products, and distribution channels. Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives Qualifications Must have +5 years' experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector ● Demonstrated ability to acquire and grow a client base, client retention skills ● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities ● Possess excellent relationship-building skills ● Detail- and solution-oriented, resourceful, highly organized, and able to multitask effectively Additional Information Regards, Sara Tim ********** Ext-4390

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. In addition, we're a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with. As a Customer Support representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, providing information about products or services, and ensuring their overall satisfaction by maintaining positive customer relationships, often through phone, email, or live chat interactions, while demonstrating excellent communication and problem-solving skills. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day. Responsibilities + Provide first-level customer support via email and phone, addressing customer inquiries and issues, identifying the root cause of customer problems, providing solutions and following up to ensure satisfaction. + Process orders, forms, applications, and requests accurately, verifying details. + Provide feedback on the efficiency of the customer service process and identify any recurring customer issues to help streamline and improve future interactions. + Record customer interactions into the Customer Relationship Management tool (CRM). Qualifications Required: + Minimum 2 years of customer service experience in a corporate environment. + High School diploma or GED + Excellent communication skills, ability to clearly explain information, listen actively, and adapt communication style to different customers. + Problem-solving skills, analyzing customers issues, identifying solutions, and implementing them effectively. + Customer service oriented, genuine desire to help customers and provide a positive experience. + Empathy, ability to understand and relate to customer concerns. + Patience, ability to maintain composure when dealing with challenging customer situations. + Technical proficiency, familiarity with CRM systems and relevant software. The typical pay range for this role is $51,000 -$62,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance. We offer a comprehensive benefits package designed to support our employees' well-being which includes: + Medical, dental and vision plans + 401(k) retirement plan with Company match + Life insurance and disability coverage + Paid time off and holidays + Paid parental leave + Employee Assistance Program + Volunteer Time Off + Professional development course reimbursement. We offer a comprehensive benefits package designed to support our employees' well-being which includes: + Medical, dental and vision plans + 401(k) retirement plan with Company match + Life insurance and disability coverage + Paid time off and holidays + Paid parental leave + Employee Assistance Program + Volunteer Time Off + Professional development course reimbursement Note This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description. Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays. KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

If you enjoy servicing a large portfolio of clients, this could be the role for you! As a Client Service Account Manager within the Payments team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities. Job responsibilities: Acts as key advisor and proactive partner to the client, providing advice/consultation on decision making Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction Acts as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues Conveys complex ideas and client issues with confidence Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes Required qualifications, capabilities and skills: Minimum of 7 years of relevant industry and/or functional experience Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions Technical knowledge/comprehension to recommend value-added solutions for clients and partners Excellent communication, presentation, negotiation and consultative skills Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments, does not require close supervision

JobID: 210688159 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $68,000.00-$100,500.00; Jersey City,NJ $78,000.00-$113,000.00 About the Program At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring. The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers. The program spans over 30 locations worldwide. The ReEntry Program is a 15-week fellowship program, beginning April 20, 2026 and ending July 31, 2026 with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set. Please refer to our ReEntry Overview page for further information regarding the Program. Commercial & Investment Bank The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. Client Services supports a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities. What We Look For: Creative and innovative team players with analytical, technical, problem solving, planning and organizational skills. Individuals must have strong interpersonal skills and be able to communicate effectively in presentations, expressing complex financial strategies in an organized and articulate manner. The ability to relate well to external clients and internal partners and establishing strong working relationships.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Join a team where you will have direct responsibility for managing a portfolio of large, global and technically complex clients within Global Corporate Banking. As a Vice President in Client Service, you will support a portfolio of Global Corporate Banking clients in effectively utilizing payment products and services. In this role, you will resolve client requests, enhance operations, and identify product/service gaps and development opportunities. Leveraging your expertise in treasury and cash management products, you will recommend growth and efficiency solutions while ensuring quality service. Your ability to collaborate with internal stakeholders, drive continuous improvement, and utilize project management and data literacy will be essential in delivering exceptional client service and supporting the firm's strategic objectives. Job responsibilities: Act as a key advisor and proactive partner to clients, providing consultation on decision-making and reaching out to assess progress and potential service impacts to ensure world-class service. Serve as the central point of resolution and escalation for client service issues, liaising with internal bank partners to manage and resolve effectively. Analyze complex data and situations to identify trends, opportunities, and product/service gaps, leveraging Treasury Services product capabilities to develop innovative solutions. Establish and maintain productive relationships with internal stakeholders, utilizing influence and communication skills to drive mutually beneficial outcomes. Support the development and implementation of strategic operational plans, ensuring compliance with risk policies and educating clients on legal and regulatory changes. Participate in the end-to-end change management process, including strategic communications and impact mitigation, to ensure successful implementations. Required qualifications, capabilities and skills: Minimum of 7 years of relevant industry and/or client service experience. Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions. Technical knowledge/comprehension to recommend value-added solutions for clients and partners. Knowledge of modern/high volume payment APIs, File based transmissions, SWIFT and Host to Host. Strong project management skills, including the ability to plan, execute, and oversee multiple implementation projects from end-to-end. Excellent communication, collaboration, presentation, negotiation and consultative skills. Manages time effectively in a fast paced environment, demonstrating ability to balance competing priorities and deliver on commitments. Works independently with limited supervision. Ability to resolve complex issues, engage appropriate business and external partners and influence at all levels.