Customer success manager jobs in Garland, TX

Ecommerce & Amazon Marketplace Manager (US & Canada) 👤 Reporting to: Global Head of Marketplaces Our client is a brand that is synonymous with the sporting world! This brand has been around for well over a century. Still, following a recent PE equity acquisition, they are now entering into a new period of growth that is going to have technology at the forefront. They're looking for a hands-on, data-driven Amazon & Ecommerce Marketplace Manager to own and optimise their Amazon and wider marketplace operations across the US and Canada. This role is perfect for someone who thrives in the detail, enjoys fixing problems fast, and knows how to balance commercial performance with operational excellence. What You'll Do Own day-to-day Amazon and marketplace operations across the US & Canada Manage Seller Central activity including FBA/FBM, pricing, replenishment, and issue resolution Ensure listings are accurate, compliant, optimised, and conversion-ready Partner with supply chain, logistics, and marketing to align stock, demand, and promotions Track and report on key KPIs (sales, availability, OOS %, margins, delivery performance) Support Prime Day, Deals, Coupons, and major promotional events Identify inefficiencies and drive continuous process improvements What they're looking for 3-5 years' experience managing Amazon marketplace operations (FBA & FBM) Deep knowledge of Seller Central, inventory management, and marketplace KPIs Strong analytical skills (Excel / Google Sheets; BI tools a plus) Familiar with Amazon Ad Console, Brand Analytics, and tools like Helium10 or Jungle Scout A proactive, detail-oriented operator who enjoys rolling up their sleeves What Success Looks Like Strong revenue and margin delivery 95% FBA stock availability 98% on-time delivery Clear, actionable weekly reporting In return you'll get a competitive base salary up to ¢160,000 plus bonus, healthcare and 401k. If you're interested please share your CV or reach out **************** for further details.

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Full Time Sales Manager, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educate themselves and their team on product styles, features, and benefits. What we love about Carter's: Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. Carter's is the #1 most-purchased children's clothing brand.* We've become an industry leader by providing quality - from the first Original Bodysuit to the lasting careers we offer our team. We've kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter's career doesn't feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What's not to love? Benefits we love: Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life. Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! Education “Advance You” Program, which helps you earn a GED or a bachelor's degree tuition-free or learn English as a second language! Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more! The opportunity to build skills and grow as an individual. We provide professional and personal development to shape your career. Development programs to help you grow in your current role and beyond. Whether you're looking to join us for a short while or a long-term career, you will grow at Carter's. What You'll Do: Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits Maintain a genuine customer focus on the sales floor Foster a positive, safe, and inclusive environment for employees and customers Consistently model service standards and omni-channel experience while coaching others to success Lead and execute an assigned business focus area through planning and detailed follow through Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution Utilize customer feedback to identify areas of opportunity to implement actions to drive results Build customer loyalty through Company sponsored programs, including credit Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager Recognize exceptional performance through positive reinforcement and appreciation Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we'd love in a candidate: A positive and solutions-oriented mindset Effective and professional verbal and written communication skills The ability to manage multiple tasks at once Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.) A variety of skills and experiences A high school diploma or GED You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling Stand or walk for extended periods of time; climb up and down a ladder Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week Carter's for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This is all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter's may reasonably alter your duties, responsibilities, job title, and location Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Senior Customer Success Manager (Sr. CSMs) connects our most strategic clients to LSEG's portfolio of Risk Solutions. This specialist plays a key role in ensuring our customers discover the full power of LSEG by implementing workflow solutions while continuously providing scalable yet adaptable mentorship. The Senior Specialist will maintain a portfolio of high value client partnerships as well as work closely with the CSM Director to elevate the customer experience. The role is comprised of relationship management, education, deep functional expertise and leading standard processes for customer success. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in client relationships. By redesigning our client's business through user adoption of our suite of solutions, the CSM crafts the conditions for efficient renewal and upsell growth. Role Responsibilities: Clearly define business outcomes and build a comprehensive success plan to include customer objectives, partners, achievements, risks and metrics needed to achieve them. Demonstrate and educate customers on content and technology in a manner that is tailored to their specific use-case. Supervise usage data, health gauges and growth opportunities in order to build relevant insights and strategically pivot when vital. Timely Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements. Ensure customers derive maximum value from their investment, analyze all licenses and collaborate with other Refinitiv partner teams to ensure retention and growth. Build, maintain and demonstrate positive relationships with business decision makers and users within each account to influence adoption Shadow the Director to support key internal processes and look for areas of improvement and better execution. Qualifications and skills: 4+ years of frontline experience in customer success, account management or relationship management preferably within Risk and Compliance Execution focused with strong performance record, proactive, and positive. Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team), with success influencing other teams. Career Stage: Senior Associate Compensation/Benefits Information: LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $96,300 - $160,700.Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc. London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we're looking for a highly skilled and experienced talent to join our dynamic team. Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor. Learn more at: ********************* Summary The Customer Success Manager (CSM) is the strategic owner of customer relationships across Armor's managed services offerings. This role is accountable for ensuring customers achieve desired business outcomes through successful activation, optimization, and usage of Armor's services. The CSM builds deep, trusted relationships across technical and executive stakeholders, aligning Armor's capabilities to customer strategic goals. The CSM utilizes this alignment to drive long-term retention and expansion opportunities, cementing customers as advocates for Armor as a business partner. The CSM acts as a business partner, blending technical understanding with commercial and industry insight to influence customer strategies, mitigate risk, and uncover new opportunities. Operating with high autonomy, the CSM orchestrates cross-functional teams, including SOC analysts, cloud engineers, solution consultants, and professional services, to deliver a unified, high-value customer experience. The CSM is also instrumental in either managing or helping drive execution of programs and projects to enable the evolution and continual improvement of Armor's products and services with a focus on driving customer success. This role operates in a hybrid structure with on-site presence three days a week, specifically Tuesday, Wednesday, and Thursday, based in the Plano, Texas area. Essential Duties and Responsibilities (Additional duties may be assigned as required) Strategic Relationship Management Serve as the point of contact for strategic and enterprise-level customers. Build technical and executive-level relationships and maintain multi-threaded engagement across technical, operational, and business stakeholders. Develop and execute strategic account plans aligned to customer business objectives. Business Understanding & Outcome Alignment Gain deep insight into the customer's industry, market position, compliance landscape, and key business drivers. Map Armor services to specific business outcomes such as growth enablement, operational efficiency, and risk reduction. Facilitate joint success planning with clearly defined metrics and milestones. Lifecycle Ownership Oversee the full customer lifecycle from onboarding and activation through renewal and expansion. Drive continuous optimization by leveraging service insights, industry benchmarks, and proactive recommendations. Drive adoption of new Armor products, services, portals, and processes. Coordinate closely with Armor engineering, support, and SOC teams to address customer needs while also planning and facilitating Armor's routine technology management work including upgrades, migrations, and maintenance activities. Lead or actively support the execution of internal or customer-facing programs and projects that enhance the Customer Success function, ensuring they are delivered on time and aligned with strategic goals. Technical & Service Expertise Maintain deep knowledge of Armor's workflows, SOC processes, threat detection methodologies, and reporting capabilities. Understand Armor Enterprise Cloud architecture, performance metrics, compliance reporting, and security configurations. Correlate security and hosting performance data to provide holistic recommendations. Risk Management & Retention Monitor account health through usage data, performance metrics, and customer feedback. Identify and mitigate churn risks early through proactive engagement. Address escalations promptly, engaging cross-functional resources as needed. Advocacy & Growth Enablement Identify and cultivate customer advocates for case studies, references, and joint marketing initiatives. Spot expansion opportunities across Armor's product and services portfolios and position them as strategic enablers. Support the sales team in renewal and expansion motions with strong business cases. Success Measures Retention rate and reduced churn among strategic accounts. Expansion of Armor's footprint within customer environments. Growth in customer advocacy and public references. Improved customer satisfaction scores and NPS. REQUIRED SKILLS Strategic Partner: Operates as an extension of the customer's leadership team. Business Outcome Focused: Frames Armor's value in terms of ROI, efficiency gains, and risk mitigation. Cross-Functional Leader: Coordinates internal and external resources seamlessly. Analytical & Data-Driven: Leverages metrics to inform recommendations and strategy. Executive Communicator: Adapts messaging for technical teams through to C-suite. Proactive & Growth-Minded: Anticipates needs and identifies new opportunities. Preferred experience: 5+ years of experience in customer success, account management, or related roles within managed services, cloud hosting, or cybersecurity SaaS. Proven track record managing strategic or enterprise-level accounts with measurable retention and growth results. Understanding of cybersecurity concepts, SOC operations, and cloud infrastructure. Demonstrated ability to interpret and present technical data in business terms. Ability to travel to customer sites, anticipated to be no more than 15%. WHY ARMOR Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role - we want talent who will help us write the next chapter of our growth story. Armor Core Values: Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges. Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances. Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection. Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes. Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere. Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. *Fluency in both English and Spanish is required. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: Develop and manage customer portfolio. Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. Drive revenue growth by demonstrating successful achievement of customer guided value measures Minimize customer churn through customer success plans and customer lifecycle management. Resolve customer requests and concerns ensuring improvements to customer experience. Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. Be a reliable point of contact and brand ambassador for Nozomi and its products. Work across departments ensuring proper customer visibility and outcomes are met. Aid in product design and product development through customer feedback. Assist in creating training courses and educational materials for other members of the department. Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: Experience in a customer success position supporting a technical product is a plus Fluency in both written and oral English and Spanish languages is required. Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks Proven experience in IT and network security (OT experience is a plus) Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered Previous experience in a TAM or SE role is highly valuable Experience working with brand image and promoting value through customer experience Accountability, personal organization, and ability to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills - able to compile and deliver technical reports and executive level presentations Leadership and Competency engaging with CxO to technical staff. Experience analyzing and optimizing processes in the Customer Success department. Patient and active listener. Passion for service. #LI-Hybrid #LI-AF1 Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as: Health & Wellness Financial Work-Life Balance Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: Reporting to the Manager, Customer Success, the Associate Customer Success Manager supports the Customer Success team in delivering a high-quality experience to Triumph's clients. This entry-level role is designed for early-career professionals who are eager to learn, grow, and contribute to customer satisfaction, retention, and engagement. The Associate CSM will assist with onboarding, relationship management, and internal coordination, while developing the skills needed to manage accounts independently over time. This role supports a small portfolio of low-complexity accounts or assists across multiple accounts under close guidance. Focuses on foundational skills and learning Triumph's customer success practices. We welcome upcoming December or May graduates who meet the degree requirements and are eager to begin their careers in Customer Success. ESSENTIAL DUTIES & RESPONSIBILITIES * In partnership with other Customer Success Managers, assist in onboarding new customers, ensuring a smooth and welcoming transition into Triumph's services. * Support Customer Success Managers in conducting client check-ins, gathering feedback, and reinforcing value. * Monitor customer engagement and satisfaction metrics, flagging potential issues for escalation. * Help maintain accurate records of customer interactions, feedback, and progress using CRM tools. * Participate in internal meetings and collaborate with cross-functional teams to support customer needs. * Contribute to account health tracking by reviewing usage data and identifying trends. * Assist in preparing materials for Quarterly Business Reviews (QBRs) and other client-facing engagements. * Shadow senior team members to learn best practices in relationship management and consultative support. * Respond to customer inquiries with professionalism and empathy, escalating complex issues as needed. * Continuously learn Triumph's products, services, and customer success methodologies. * Perform other duties as assigned. EXPERIENCE & EDUCATION The successful candidate will possess strong customer success and relationship management skills. * Bachelor's degree in Business, Communications, Marketing, or a related field. * Internship or project experience in customer service, account management, or client-facing roles preferred. * 0 - 1 years' of experience in customer service, account management, or client-facing roles preferred. SKILLS & ABILITIES REQUIRED * Strong written and verbal communication skills. * Demonstrated interest in customer success, relationship management, or SaaS/tech services. * Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. * Proficient in Microsoft Office suite; familiarity with CRM tools (e.g., Salesforce) is a plus. * Eagerness to learn, take initiative, and contribute to team success. WORK ENVIRONMENT The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Moderate noise (i.e. business office with computers, phone, and printers, light traffic). * Ability to work in a confined area. * Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. * While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. * Specific vision abilities are required by this job due to computer work. * Regular, predictable attendance is required. #LI-MF We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!

JobTread SoftwareConstruction Customer Success Manager (Full time/ On Location in Dallas, Texas) JobTread is looking for a friendly and motivated professional to join our growing Customer Success Team as a Customer Success Manager. This role is responsible for managing a portfolio of customer accounts, fostering strong, long-term relationships, and ensuring they maximize the value of JobTread's construction management software. The ideal Customer Success Manager has a deep understanding of the construction industry, demonstrates high technical aptitude, and excels in communication and problem-solving. This position involves proactively engaging with customers to drive adoption, provide strategic guidance, and support them in optimizing their workflows. Through excellent verbal and written communication skills, the role will focus on customer retention, satisfaction, and overall success. This position offers a unique opportunity to join a rapidly growing company in an entrepreneurial, team-based environment. Responsibilities Manage a portfolio of customer accounts Become a JobTread product expert and quickly learn ongoing product updates Conduct online product trainings via Zoom Perform ongoing assessment & outreach to ensure customer success Provide consultative feedback to improve customer workflows Contribute to product knowledge base & video library Record and manage all customer activities in Salesforce Work closely with the Development Team to identify and communicate product issues and development requests Ideal Candidates Bachelors Degree or equivalent experience preferred 1-2+ years of customer success or account management experience at a SaaS or software company preferred Prior work experience or knowledge of the construction industry or construction management software is a MUST Experience with productivity tools like Salesforce, Slack, etc also a plus Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver Strong attention to detail, positive attitude, and a clear communicator Thrive in a dynamic, collaborative environment with a passion for achieving results You see problems coming and get in front of them; you follow up and get things done Organized, thorough, efficient, and complete tasks appropriately in a timely manner Ability to manage multiple projects simultaneously Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between Can be flexible with after-hours work on occasion for specific customer needs Perks Join a small, growing team as an early team member. Upward career mobility at a high-growth startup. Make an impact and advance your career development. Opportunity to become an innovator and solve real-world problems for construction. Creative and entrepreneurial working environment Work every day with successful, smart, and highly motivated people. Electronic standing/sitting desks with top-of-the-line secondary monitors. Weekly Team Lunch, Happy Hours, and other team events. Casual dress code. Flexible schedule. Benefits Base pay is $80-100k + $15k bonus Dental, health, and vision insurance Paid training Travel reimbursement Vacation and other Paid Time Off About JobTread Software JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion. Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread. JobTread Software's mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. Dallas, TX Hybrid. Please note all requirements. MUST be willing to work West Coast hours as needed What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager, USA to cover West Coast accounts to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: * Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. * You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. * Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. * Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. * Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. * Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) * Identify potential customer references and assist with development of customer case studies * Gain and maintain an understanding of Semperis technology, products, and services * In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: * 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. * Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and Entra * Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions * Ability to understand and explain technical cybersecurity data * Excellent communication and project management skills * Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are * Intellectually curious; driven to expand the cybersecurity domain and professional expertise * Responsive and adaptive to changing situations * Genuine desire to work with customers. Preferences: * Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

Job Description About Us At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients. About the Role As a Customer Success Manager at AssistIQ, you'll be responsible for building and maintaining ongoing relationships with the customer and their satisfaction with AssistIQ products. You will partner with the existing team to refine processes' and generate best practices to support the development of a scalable customer success model. In this position you will be responsible for owning customer relationships, proactively addressing issues, ensuring customer value is seen in the product, and driving customer retention. You will ensure the product is being used to its full capacity and partner with the Delivery Director to drive expansion opportunities with the customer. You will be introduced to the customer during the beginning of the sales cycle, be a soft resource to the customer during implementation, and own the relationship with the customer post-go live. We're looking for candidates who enjoy and can work in a fast-paced start-up environment. This person will have a strong ability to establish and maintain relationships, problem-solve with customers and internal teammates, gather feedback and identify areas of value for stakeholders. This person will have a proactive approach and excellent communication skills. Given the nature of startup life, the role of the Customer Success Manager is dynamic with priorities evolving regularly. What you will do: Plan and execute the ongoing customer success delivery plan for each customer. Build and maintain positive relationships with customer stakeholders, establishing trust, understanding business goals, and demonstrating partnership value. Present partnership value on a regular basis to the customer, gathering customer feedback and keeping the customer informed on upcoming product enhancements and improvements specific to supporting their goals and needs. Partner with the Customer Support and Data Analysis teams to measure and monitor the overall ‘health' of customers and achievement of success criteria outlined in the partnership agreement. Regularly report on customer stability and product expansion opportunities to the internal team. Ensure product adoption and utilization across assigned customers. Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer experience. Continuously improve customer success processes', including evolving customer communication methods and updates, striving for consistent and clear communication. Requirements 3+ years of experience in a similar health care technology focused CSM role. Experience managing operations stakeholders in a hospital or clinical setting. Demonstrated leadership and problem-solving skills. Experience preparing and presenting customer partnership updates to customer stakeholders. Ability to communicate cross-functionally internally & escalate customer needs efficiently to ensure customer needs are being met and exceeded. Demonstrated capability of stakeholder management, problem-solving, and prioritization. Experience managing communication with stakeholders in different levels of seniority (C-Suite to Operations). Excellent interpersonal skills Ability to synthesize information, think quickly, and drive changes. ~20% travel required. Current Valid Driver's License Our core values Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable. Benefits Health insurance 3 weeks of vacation 10 sick days Flexible work hours Top of class culture Our Core Values Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.

About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleAs an Customer Success Manager, Strategic Global Brands, you will serve as the strategic owner of Canary's largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives-ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers. You will collaborate closely with the Enterprise Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these workstreams to customer goals, foster strong executive relationships, and drive long-term account success.Responsibilities Serve as the strategic owner of assigned enterprise accounts, maintaining long-term executive and operational relationships. Quarterback across workstreams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions). Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption. Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership. Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager. Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes. Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle. Advocate for customer needs internally by partnering with Product, Engineering, and Support to influence roadmap and resolve escalations. Promote customer advocacy, transforming satisfied brands into champions of Canary. Qualifications BA/BS degree. 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting-preferably in hospitality technology or SaaS. Proven ability to manage complex, multi-stakeholder enterprise accounts. Strong executive communication skills with the ability to influence C-level stakeholders. Experience in strategic planning and account growth within global or multi-property enterprises. Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts. Strong problem-solving skills and ability to manage competing priorities in fast-paced environments. Project Management Professional (PMP) certification or equivalent experience is a plus. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: Reporting to the Manager, Customer Success, the Associate Customer Success Manager supports the Customer Success team in delivering a high-quality experience to Triumph's clients. This entry-level role is designed for early-career professionals who are eager to learn, grow, and contribute to customer satisfaction, retention, and engagement. The Associate CSM will assist with onboarding, relationship management, and internal coordination, while developing the skills needed to manage accounts independently over time. This role supports a small portfolio of low-complexity accounts or assists across multiple accounts under close guidance. Focuses on foundational skills and learning Triumph's customer success practices. We welcome upcoming December or May graduates who meet the degree requirements and are eager to begin their careers in Customer Success. ESSENTIAL DUTIES & RESPONSIBILITIES In partnership with other Customer Success Managers, assist in onboarding new customers, ensuring a smooth and welcoming transition into Triumph's services. Support Customer Success Managers in conducting client check-ins, gathering feedback, and reinforcing value. Monitor customer engagement and satisfaction metrics, flagging potential issues for escalation. Help maintain accurate records of customer interactions, feedback, and progress using CRM tools. Participate in internal meetings and collaborate with cross-functional teams to support customer needs. Contribute to account health tracking by reviewing usage data and identifying trends. Assist in preparing materials for Quarterly Business Reviews (QBRs) and other client-facing engagements. Shadow senior team members to learn best practices in relationship management and consultative support. Respond to customer inquiries with professionalism and empathy, escalating complex issues as needed. Continuously learn Triumph's products, services, and customer success methodologies. Perform other duties as assigned. EXPERIENCE & EDUCATION The successful candidate will possess strong customer success and relationship management skills. Bachelor's degree in Business, Communications, Marketing, or a related field. Internship or project experience in customer service, account management, or client-facing roles preferred. 0 - 1 years' of experience in customer service, account management, or client-facing roles preferred. SKILLS & ABILITIES REQUIRED Strong written and verbal communication skills. Demonstrated interest in customer success, relationship management, or SaaS/tech services. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Proficient in Microsoft Office suite; familiarity with CRM tools (e.g., Salesforce) is a plus. Eagerness to learn, take initiative, and contribute to team success. WORK ENVIRONMENT The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Regular, predictable attendance is required. #LI-MF We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!

Curantis Solutions is a healthcare SaaS platform purpose-built for hospice and palliative care organizations. We help providers deliver compliant, compassionate care while simplifying clinical, operational, and financial workflows. As Curantis continues to grow, Customer Success plays a critical role in ensuring customers achieve measurable value, confidence, and long-term partnership with our platform. The Customer Success Manager (CSM) will be Curantis' first dedicated Customer Success hire and will play a foundational role in establishing how Curantis partners with customers post-implementation. This role is both strategic and hands-on, responsible not only for managing customer relationships but also for helping define the Customer Success function, processes, and operating model as the company scales. The CSM owns the post-go-live customer relationship and ensures customers successfully adopt, operate, and realize value from Curantis. This role serves as a trusted advisor to hospice and palliative care leaders while working cross-functionally with Support, Implementation, Product, and Engineering. Essential Functions Customer Relationship & Value Ownership Own the ongoing relationship for a portfolio of hospice and palliative care customers post-go-live Build trusted relationships with executive, clinical, operational, and billing leaders Understand customer goals, regulatory environment, and success criteria Develop and maintain customer success plans aligned to measurable outcomes Adoption, Enablement & Retention Drive adoption of Curantis clinical, operational, and billing workflows Monitor usage, engagement, and performance indicators to identify risks and opportunities Lead regular check-ins, health reviews, and QBRs focused on value realization Coordinate training refreshers and best-practice guidance in partnership with training and support teams Issue & Escalation Management Act as the primary owner of customer escalations and complex issues Coordinate internally with Support, Product, Engineering, and Operations to ensure timely resolution Communicate clearly with customers regarding status, expectations, and outcomes Customer Advocacy & Feedback Gather structured customer feedback and identify recurring themes and pain points Partner with internal teams to ensure customer insights inform priorities and improvements Help customers understand product updates, releases, and workflow changes Ensure customers are prepared for regulatory changes and product enhancements Renewal & Growth Support Support customer retention through demonstrated value and strong relationships Partner with Sales on renewals and expansion opportunities when appropriate Identify opportunities for customers to expand use of Curantis capabilities Continuous Improvement Contribute to Customer Success playbooks, processes, and engagement models Use data and feedback to improve the customer experience and internal workflows Track and present customer health, adoption, and satisfaction metrics Building the Customer Success Function Help define and establish Curantis' Customer Success operating model as the company's first CSM Develop core Customer Success processes, playbooks, and engagement cadences (onboarding transition, check-ins, QBRs, renewals) Partner with leadership to define customer health indicators, success metrics, and retention strategies Identify gaps across implementation, support, product, and training handoffs and help design scalable solutions Contribute to the long-term Customer Success strategy as Curantis grows Work Experience 3+ years of experience in Customer Success, Account Management, or Client Services within a B2B SaaS environment Experience supporting healthcare technology customers strongly preferred Familiarity with hospice and palliative care workflows, billing, or compliance is a strong plus Experience working cross-functionally with product, engineering, and support teams Education Bachelor's degree required Healthcare, business, or technology-related field preferred Skills The ideal candidate will demonstrate strong abilities in: Building and maintaining trusted customer relationships Executive-level communication and presentation Managing complex issues and escalations Organization and prioritization across multiple customers Influencing without authority in cross-functional environments Using data and metrics to assess customer health and outcomes Thinking and acting both strategically and tactically Maintaining a strong customer-centric mindset

Job DescriptionSalary: About Artemis ABA Inc. Artemis ABA Inc. is a technology company revolutionizing the ABA field through our proprietary, AI-powered platformbuilt on Salesforcethat streamlines clinical workflows, billing, scheduling, and compliance. Designed with ABA professionals in mind, Artemis delivers intuitive, scalable solutions that power smarter care delivery and operational excellence. Position Summary We are seeking a proactive, relationship-focused Customer Success Manager to ensure our clients achieve maximum value from the Artemis platform. This role combines account management, product enablement, and strategic consultation to drive adoption, retention, and growth across our customer base. Key Responsibilities Serve as the primary point of contact for assigned client accounts. Onboard new customers, ensuring a smooth transition from sales to implementation. Develop a deep understanding of customer workflows, goals, and success metrics. Drive platform adoption through training, best practices, and proactive engagement. Conduct regular business reviews (QBRs) to assess platform usage and ROI. Collaborate with the product team to relay client feedback and feature requests. Identify upsell and cross-sell opportunities in partnership with the sales team. Manage client escalations with urgency and professionalism. Maintain accurate records of customer interactions, issues, and success plans in CRM. Requirements Bachelors degree preferred (Business, Healthcare Management, or related field). 36 years of Customer Success, Account Management, or Implementation experience in a SaaS or healthcare technology setting; ABA/RCM domain knowledge is a plus. Strong client relationship management skills with a consultative approach. Excellent communication, presentation, and problem-solving abilities. Proficiency in Salesforce or other CRM platforms. Ability to manage multiple accounts and priorities simultaneously. High level of ownership, initiative, and follow-through. What We Offer Competitive salary Health, dental, and vision insurance, 401k Work with an innovative, fast-growing healthcare technology company.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. + You will oversee the engagement and outcomes for customers in your portfolio + Assign out activities to other team members to achieve outcomes + Ensure customers are technically healthy and on the most recent version of our product + Guide development of new Success Plays + Work with customers to create new use case/success stories + Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses + Guide other ServiceNow teams to address customer issues + Identify and own new projects + Reduce number of escalated customers + Guide best practice development and mentor/guide junior team members + Help with recruiting **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 10+ years of related work experience; OR equivalent work experience + Creativity with comfort running projects independently + Improve complex issues through analysis and resolution + Succeed in working collaboratively + Mentor team members + ServiceNow certifications FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Hi, welcome to the opening paragraphs which are defined in Settings -> Job Site. We'll show this in a moment. as;lfkjasdflkjasdlfk;jasdfasfdl;kjasdlfk;jasdl;fkjasdl;fkjasdfl;kjasdf;lkjasdfl;kjlk;adjsf QualificationsYou can have list here! Complete Ramp Camp, Lever's company-wide onboarding program. You'll meet other new Leveroos in your cohort, and learn the nuts and bolts of the business, our history, and where we're going. You'll also complete your Starter Project, designed to help you build bridges with other Leveroos and positively contribute to your team's processes and knowledge Tackle your first ticket! Dive into Lever's technology by by pair-programming with your teammates and attending engineering training sessions designed and presented by your peers. You can create multiple lists Complete Ramp Camp, Lever's company-wide onboarding program. You'll meet other new Leveroos in your cohort, and learn the nuts and bolts of the business, our history, and where we're going. You'll also complete your Starter Project, designed to help you build bridges with other Leveroos and positively contribute to your team's processes and knowledge Tackle your first ticket! Dive into Lever's technology by by pair-programming with your teammates and attending engineering training sessions designed and presented by your peers. Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together. Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a highly motivated and experienced SMB Customer Success Manager (CSM) to join our growing team. The SMB CSM will be responsible for managing a high volume of accounts at a low-touch pace, leveraging technology to ensure customer satisfaction, drive retention, and foster long-term relationships with our SMB hotel partners. This role will have an increased focus on identifying and executing expansion opportunities within the existing customer base.Responsibilities Customer Retention: Proactively engage with a large portfolio of SMB hotel accounts to ensure continued satisfaction and utilization of Canary products. Utilize automated tools and scaled outreach methods to identify and mitigate risks to customer churn Customer Health Management: Monitor customer health metrics across a broad base of accounts, identify common areas for improvement, and develop scalable action plans to increase customer success for SMB partners Customer Expansion: Proactively identify opportunities for product expansion within existing SMB accounts, collaborating with sales teams to drive upsell and cross-sell initiatives through targeted, technology-driven campaigns Relationship Management: Build and maintain relationships with key stakeholders at client hotels through efficient and intentional scaled communication, leveraging digital channels and automated touchpoints Product Expertise: Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to a wide range of SMB customers through self-service resources and automated communications Issue Resolution: Act as a point of contact for common customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution for SMB accounts, often guiding customers to self-serve solutions Scaled Engagement: Employ technology and automation to produce meaningful customer touchpoints that are scaled yet intentional, ensuring a consistent and valuable experience for a high volume of accounts. Qualifications Bachelor's degree (BS/BA) 3-4 years of proven experience in account management or customer success, preferably within a high-volume B2B SaaS environment Strong understanding of customer success methodologies and best practices, particularly in a low-touch, high-volume model Excellent communication skills, with an emphasis on written and digital communication for scaled engagement Ability to manage multiple accounts simultaneously and prioritize tasks effectively, utilizing CRM and customer success platforms Proficiency in leveraging technology (e.g., CRM, customer success platforms, marketing automation tools) to manage customer relationships at scale Familiarity with the hotel or hospitality industry is a plus The On-Target Earnings Range for this role is $92,000 - $109,000 . This OTE figure includes a competitive base salary and target variable compensation. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Job DescriptionSalary: About Plutus Health Inc.: Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas. Role Summary Plutus Health is seeking a detail-oriented and proactive Credentialing Specialist to join our U.S. credentialing team. You will be responsible to work with offshore team in providing the end-to-end credentialing process for healthcare providers, ensuring compliance with payer requirements and regulatory standards. This role is critical to maintain operational efficiency and timely provider onboarding across multiple clients and specialties. Key Responsibilities Should have a good understanding of initial credentialing, re-credentialing, and enrollment processes for providers across Medicare, Medicaid, and commercial payers. Serve as the communication bridge between the client and the offshore team to ensure service level agreements (SLAs) are consistently met Work with offshore team in making sure provider profiles are kept up to date. Collaborate with the offshore team to identify missing documentation and coordinate with the client to obtain the required information Initiate phone calls and build rapport with the payer enrollment department to accelerate the application process Verify provider credentials including licenses, certifications, education, and work history. Collaborate with the sales team to support and enhance sales initiatives Coordinate with internal teams and clients to gather required documentation and resolve discrepancies. Maintain credentialing trackers and ensure data accuracy. Support audits and ensure compliance with HIPAA and payer-specific guidelines. Participate in credentialing meetings and contribute to process improvement initiatives. Requirements 10+ years of experience in U.S. provider credentialing. Familiarity with CAQH, PECOS, NPPES, and payer-specific portals (e.g., Anthem, Optum, Medicaid MCOs). Strong organizational and communication skills. Proficiency in Microsoft Excel, credentialing databases, and tools. Preferred Attributes Experience handling credentialing for various specialties and multi-state providers. Ability to work independently and manage multiple priorities. Strong attention to detail and commitment to data accuracy. Familiarity with payer-specific credentialing nuances and timelines. Tools & Systems CAQH, PECOS, NPPES, OIG, SAM, MEDICAID EXCLUSION, MEDICARE OPT OUT LIST, SOCIAL SECURITY DEATH MASTER FILE. Payer portals including UHC, BCBS, Cigna, Humana, State Medicaid. Credentialing dashboards and Excel-based trackers. Why Join Plutus Health Inc.? Work for a fast-growing, innovative company recognized for excellence in healthcare. Collaborate with a dynamic, supportive team that values professional development. Make a meaningful impact on patient care and operational success.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio Ensure customers are technically healthy and on the most recent version of our product Leverage existing Success Plays to assist customers, but also assist new Success Plays Work with customers to create new use case/success stories Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Guide other ServiceNow teams to address customer issues Oversee projects identified by leaders Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Minimum 7 years of related work experience; OR equivalent work experience Creativity with comfort running projects independently Improve complex issues through analysis and resolution Succeed in working collaboratively ServiceNow certifications FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Hi, welcome to the opening paragraphs which are defined in Settings -> Job Site. We'll show this in a moment. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer's success. Don't be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying. The Skill set 3+ years of customer relationship or account management experience working in software as a service (SaaS) Solutions and results-oriented mindset Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities Highly organized with strong project management and time management skills Hands-on experience with product training to external customers Proven experience delivering value-based communications Strong ability to facilitate meetings with customers and users of various levels of seniority Empathy for customers Experience with opportunity identification for account expansion and revenue growth Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together. Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.