Customer success manager jobs in Garland, TX

The National Account Sales Manager (NASM) will lead Bioworld's growth within the Home Division, focusing on national retail accounts. This role emphasizes expanding sales of home, lifestyle, and select accessory products, developing long-term partnerships, and establishing Bioworld as a preferred supplier to major retailers. The NASM will drive sales performance, identify new business opportunities, and implement programs that balance sell-in success with strong sell-thru performance. This role partners cross-functionally with design, product development, and marketing teams to deliver customized solutions that meet the needs of national retailers. Qualifications Identify, pursue, and secure new business opportunities within the convenience store channel, starting with large-format retailers. Build and grow long-term strategic partnerships by understanding customer needs, shopper behavior, and market opportunities. Conduct market and store-level research (e.g., planogram analysis, display opportunities, shopper flow) to build recommendations for placement and assortment. Develop and present customized sales programs including visual merchandising concepts (shelf layouts, freestanding displays, entrance fixtures). Collaborate closely with internal design and merchandising teams to align customer feedback with market trends and product innovation. Manage the sales pipeline, forecasts, and reporting for assigned accounts; ensure alignment with company financial targets. Represent Bioworld at customer meetings, trade shows, and industry events. Maintain a strong understanding of competitive landscape, price points, and consumer trends in the convenience channel. Job Essential 3-5 years of direct sales experience in home goods or consumer goods, preferably with national retail accounts. Proven expertise in developing strategic retail programs with measurable sell-through results. Possess strong customer relationship management skills and the ability to sell to all levels of retail organizations. Demonstrate knowledge of retail merchandising, planograms, and display strategies. Exhibit strong presentation, verbal, and written communication skills. Be able to manage multiple projects independently while collaborating across teams. Be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook). Show adaptability, critical thinking, and problem-solving skills in a fast-paced environment. Have a passion for retail, consumer behavior, and trend-driven product.

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. Technical Customer Success Manager (Hybrid 3 days per week) Location: Austin Tx, Dallas Tx We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful. Responsibilities: Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Build and maintain trusted relationships with technical stakeholders and decision-makers. Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. Ensure deployment and configuration align with key business use cases and are delivered on schedule. Stay current on third-party integrations and how they interact with Armis within customer environments. Serve as a subject matter expert in your area of technical proficiency. Partner with Product, Engineering, Support, and Sales teams to drive account success. Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. 5+ years experience in network engineering, architecture, support, or design. 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. Strong communication and presentation skills across technical and executive audiences. 3+ years experience in IT, security, healthcare tech, or similar environments. Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: Knowledge of healthcare/ICT devices, manufacturers, or applications. Experience securing IT, IoT, or healthcare systems. Familiarity with scripting languages (Python preferred). Ability to travel up to 20-25% per quarter. Salary range guidance for this position is: $139,000 - $175,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. l status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization to work in the United States. About Armis: Armis is the leading agentless, enterprise-class device security platform, designed to protect organizations from cyberthreats created by the onslaught of unmanaged and IoT devices. Fortune 1000 companies trust our real-time and continuous protection to see and control all managed, unmanaged, un-agentable and IoT devices - from traditional devices like laptops and smartphones to new smart devices like smart TVs, webcams, printers, HVAC systems, industrial control systems and PLCs, medical devices and more. Armis provides passive and unparalleled asset inventory, risk management, and detection & response. Armis has the world's largest Device Knowledgebase, tracking over 280M devices, tracking device behavior, connections, and history. Armis is a privately held company and headquartered in Palo Alto, California. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan for the majority of your travel time to be overnight stays. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. #LI-Remote

At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we're looking for a highly skilled and experienced talent to join our dynamic team. Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor. Learn more at: ********************* Summary The Customer Success Manager (CSM) is the strategic owner of customer relationships across Armor's managed services offerings. This role is accountable for ensuring customers achieve desired business outcomes through successful activation, optimization, and usage of Armor's services. The CSM builds deep, trusted relationships across technical and executive stakeholders, aligning Armor's capabilities to customer strategic goals. The CSM utilizes this alignment to drive long-term retention and expansion opportunities, cementing customers as advocates for Armor as a business partner. The CSM acts as a business partner, blending technical understanding with commercial and industry insight to influence customer strategies, mitigate risk, and uncover new opportunities. Operating with high autonomy, the CSM orchestrates cross-functional teams, including SOC analysts, cloud engineers, solution consultants, and professional services, to deliver a unified, high-value customer experience. The CSM is also instrumental in either managing or helping drive execution of programs and projects to enable the evolution and continual improvement of Armor's products and services with a focus on driving customer success. This role operates in a hybrid structure with on-site presence three days a week, specifically Tuesday, Wednesday, and Thursday, based in the Plano, Texas area. Essential Duties and Responsibilities (Additional duties may be assigned as required) Strategic Relationship Management Serve as the point of contact for strategic and enterprise-level customers. Build technical and executive-level relationships and maintain multi-threaded engagement across technical, operational, and business stakeholders. Develop and execute strategic account plans aligned to customer business objectives. Business Understanding & Outcome Alignment Gain deep insight into the customer's industry, market position, compliance landscape, and key business drivers. Map Armor services to specific business outcomes such as growth enablement, operational efficiency, and risk reduction. Facilitate joint success planning with clearly defined metrics and milestones. Lifecycle Ownership Oversee the full customer lifecycle from onboarding and activation through renewal and expansion. Drive continuous optimization by leveraging service insights, industry benchmarks, and proactive recommendations. Drive adoption of new Armor products, services, portals, and processes. Coordinate closely with Armor engineering, support, and SOC teams to address customer needs while also planning and facilitating Armor's routine technology management work including upgrades, migrations, and maintenance activities. Lead or actively support the execution of internal or customer-facing programs and projects that enhance the Customer Success function, ensuring they are delivered on time and aligned with strategic goals. Technical & Service Expertise Maintain deep knowledge of Armor's workflows, SOC processes, threat detection methodologies, and reporting capabilities. Understand Armor Enterprise Cloud architecture, performance metrics, compliance reporting, and security configurations. Correlate security and hosting performance data to provide holistic recommendations. Risk Management & Retention Monitor account health through usage data, performance metrics, and customer feedback. Identify and mitigate churn risks early through proactive engagement. Address escalations promptly, engaging cross-functional resources as needed. Advocacy & Growth Enablement Identify and cultivate customer advocates for case studies, references, and joint marketing initiatives. Spot expansion opportunities across Armor's product and services portfolios and position them as strategic enablers. Support the sales team in renewal and expansion motions with strong business cases. Success Measures Retention rate and reduced churn among strategic accounts. Expansion of Armor's footprint within customer environments. Growth in customer advocacy and public references. Improved customer satisfaction scores and NPS. REQUIRED SKILLS Strategic Partner: Operates as an extension of the customer's leadership team. Business Outcome Focused: Frames Armor's value in terms of ROI, efficiency gains, and risk mitigation. Cross-Functional Leader: Coordinates internal and external resources seamlessly. Analytical & Data-Driven: Leverages metrics to inform recommendations and strategy. Executive Communicator: Adapts messaging for technical teams through to C-suite. Proactive & Growth-Minded: Anticipates needs and identifies new opportunities. Preferred experience: 5+ years of experience in customer success, account management, or related roles within managed services, cloud hosting, or cybersecurity SaaS. Proven track record managing strategic or enterprise-level accounts with measurable retention and growth results. Understanding of cybersecurity concepts, SOC operations, and cloud infrastructure. Demonstrated ability to interpret and present technical data in business terms. Ability to travel to customer sites, anticipated to be no more than 15%. WHY ARMOR Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role - we want talent who will help us write the next chapter of our growth story. Armor Core Values: Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges. Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances. Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection. Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes. Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere. Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. *Fluency in both English and Spanish is required. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: Develop and manage customer portfolio. Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. Drive revenue growth by demonstrating successful achievement of customer guided value measures Minimize customer churn through customer success plans and customer lifecycle management. Resolve customer requests and concerns ensuring improvements to customer experience. Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. Be a reliable point of contact and brand ambassador for Nozomi and its products. Work across departments ensuring proper customer visibility and outcomes are met. Aid in product design and product development through customer feedback. Assist in creating training courses and educational materials for other members of the department. Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: Experience in a customer success position supporting a technical product is a plus Fluency in both written and oral English and Spanish languages is required. Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks Proven experience in IT and network security (OT experience is a plus) Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered Previous experience in a TAM or SE role is highly valuable Experience working with brand image and promoting value through customer experience Accountability, personal organization, and ability to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills - able to compile and deliver technical reports and executive level presentations Leadership and Competency engaging with CxO to technical staff. Experience analyzing and optimizing processes in the Customer Success department. Patient and active listener. Passion for service. #LI-Hybrid #LI-AF1 Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as: Health & Wellness Financial Work-Life Balance Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

About Artemis ABA Inc. Artemis ABA Inc. is a technology company revolutionizing the ABA field through our proprietary, AI-powered platform-built on Salesforce-that streamlines clinical workflows, billing, scheduling, and compliance. Designed with ABA professionals in mind, Artemis delivers intuitive, scalable solutions that power smarter care delivery and operational excellence. Position Summary We are seeking a proactive, relationship-focused Customer Success Manager to ensure our clients achieve maximum value from the Artemis platform. This role combines account management, product enablement, and strategic consultation to drive adoption, retention, and growth across our customer base. Key Responsibilities Serve as the primary point of contact for assigned client accounts. Onboard new customers, ensuring a smooth transition from sales to implementation. Develop a deep understanding of customer workflows, goals, and success metrics. Drive platform adoption through training, best practices, and proactive engagement. Conduct regular business reviews (QBRs) to assess platform usage and ROI. Collaborate with the product team to relay client feedback and feature requests. Identify upsell and cross-sell opportunities in partnership with the sales team. Manage client escalations with urgency and professionalism. Maintain accurate records of customer interactions, issues, and success plans in CRM. Requirements Bachelor's degree preferred (Business, Healthcare Management, or related field). 3-6 years of Customer Success, Account Management, or Implementation experience in a SaaS or healthcare technology setting; ABA/RCM domain knowledge is a plus. Strong client relationship management skills with a consultative approach. Excellent communication, presentation, and problem-solving abilities. Proficiency in Salesforce or other CRM platforms. Ability to manage multiple accounts and priorities simultaneously. High level of ownership, initiative, and follow-through. What We Offer Competitive salary Health, dental, and vision insurance, 401k Work with an innovative, fast-growing healthcare technology company.

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

JobTread SoftwareConstruction Customer Success Manager (Full time/ On Location in Dallas, Texas) JobTread is looking for a friendly and motivated professional to join our growing Customer Success Team as a Customer Success Manager. This role is responsible for managing a portfolio of customer accounts, fostering strong, long-term relationships, and ensuring they maximize the value of JobTread's construction management software. The ideal Customer Success Manager has a deep understanding of the construction industry, demonstrates high technical aptitude, and excels in communication and problem-solving. This position involves proactively engaging with customers to drive adoption, provide strategic guidance, and support them in optimizing their workflows. Through excellent verbal and written communication skills, the role will focus on customer retention, satisfaction, and overall success. This position offers a unique opportunity to join a rapidly growing company in an entrepreneurial, team-based environment. Responsibilities Manage a portfolio of customer accounts Become a JobTread product expert and quickly learn ongoing product updates Conduct online product trainings via Zoom Perform ongoing assessment & outreach to ensure customer success Provide consultative feedback to improve customer workflows Contribute to product knowledge base & video library Record and manage all customer activities in Salesforce Work closely with the Development Team to identify and communicate product issues and development requests Ideal Candidates Bachelors Degree or equivalent experience preferred 1-2+ years of customer success or account management experience at a SaaS or software company preferred Prior work experience or knowledge of the construction industry or construction management software is a MUST Experience with productivity tools like Salesforce, Slack, etc also a plus Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver Strong attention to detail, positive attitude, and a clear communicator Thrive in a dynamic, collaborative environment with a passion for achieving results You see problems coming and get in front of them; you follow up and get things done Organized, thorough, efficient, and complete tasks appropriately in a timely manner Ability to manage multiple projects simultaneously Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between Can be flexible with after-hours work on occasion for specific customer needs Perks Join a small, growing team as an early team member. Upward career mobility at a high-growth startup. Make an impact and advance your career development. Opportunity to become an innovator and solve real-world problems for construction. Creative and entrepreneurial working environment Work every day with successful, smart, and highly motivated people. Electronic standing/sitting desks with top-of-the-line secondary monitors. Weekly Team Lunch, Happy Hours, and other team events. Casual dress code. Flexible schedule. Benefits Base pay is $80-100k + $15k bonus Dental, health, and vision insurance Paid training Travel reimbursement Vacation and other Paid Time Off About JobTread Software JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion. Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread. JobTread Software's mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

About Take Command Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system. Let's be honest-health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision. About the Customer Success Manager We've spent a lot of time learning about our customers - who they are and what is important to them. Now, as Take Command serves larger employers with more sophisticated needs and dynamic workforces, we are expanding our Customer Success team. The Customer Success Manager (CSM) will serve as the key point person and trusted advisor to our ICHRA clients while creating and implementing complex strategies that make change seamless for our clients. We are looking for someone with a proactive and positive personality with a desire to problem-solve, think strategically, and ensure our clients love Take Command & HRAs! Primary Responsibilities: Act as our client's trusted partner within the industry and product by providing a voice, guidance, and knowledge to achieve business objectives throughout the client journey Manage a book of business aiming to establish a relationship with your clients by driving value and owning retention Develop an understanding of our client's goals and business objectives that align to our solution in order to help them achieve success Work cross functionally and advocate for product improvements with our internal teams Work with CS team members to track key account metrics in order to iterate on strategies that provide our client's a world class experience Act as a change manager for our clients, building trust with their key stakeholders, and implementing strategy that makes complex change seamless for our clients Skills and Qualifications: 2+ years of experience in Customer Success or a client facing role Proactive attitude and a strong ability to organize and plan effectively Process and detail-oriented mindset Proven track record of meeting or exceeding key metrics Excellent written and verbal communication skills able to present at all levels of an organization, including dealing directly with key decision makers or executive level client contacts Experience in Hubspot and proficient in Microsoft Office Suite Compensation: $65,000-$75,000 + 50% bonus + benefits Working at Take Command We're excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position. A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that's so exciting and rare! Unlimited personal vacation in addition to regular company holidays. 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff! We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms! Paid parental leave for new parents. Flexible on where you work - we hope to see you around the office on average 3 days a week especially when white-boarding or building relationships with your colleagues, but you also have the ability to work from home or wherever you'd like when you need to get focus work done. More About Us We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we're the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients' wellbeing and health outcomes. We've been featured in The New York Times , The Wall Street Journal , The Dallas Morning News , and other national healthcare publications and are excited about our growth opportunities. Take Command knows diversity and inclusion among our teammates is integral to our company's success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool. This has mostly been about us, but we'd love to hear from you--we can't wait to hear your story! *Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remote (Hybrid near Draper, UT or Westlake/Dallas, TX) The Senior Strategic Customer Success Manager (CSM) is responsible for owning the customer lifecycle for a portfolio of strategic accounts from onboarding and implementation through adoption, renewal, and growth. This role requires building strong, trusted relationships, ensuring measurable business outcomes, and acting as a customer advocate. The CSM will collaborate closely with Sales and other internal teams to design and execute customer success plans that drive long-term value and retention. Responsibilities Serve as the primary point of contact for strategic accounts, overseeing onboarding, adoption, renewal, and expansion. Anticipate customer needs and proactively address challenges to ensure seamless account health and retention. Successfully onboard customers by guiding deployment, adoption, and full utilization of services. Monitor customer experience using internal tools and metrics, taking timely action to improve satisfaction and value realization. Act as a trusted advisor, building strong executive-level relationships and helping customers define and achieve success. Collaborate with Account Executives, Account Managers, and cross-functional partners to align customer success efforts with growth strategies. Facilitate business reviews, trainings, webinars, and other key engagements to drive customer adoption and outcomes. Respond directly to technical inquiries when possible, or coordinate with internal experts to resolve customer issues. Prepare and deliver compelling presentations tailored to customer needs and goals. Travel up to 50% as required to support customer engagements. Required Qualifications Bachelors degree in Sales or equivalent professional experience. 35 years of progressive experience in customer success, sales, consulting, or technical enablement. Strong background working with Gainsight and Salesforce. Experience implementing new processes within customer success functions. Proven ability to build executive-level relationships and drive adoption within enterprise accounts. Understanding of SaaS environments, including license management, onboarding, training, and success measurement. Excellent communication, customer service, and presentation skills. Experience in workforce development, skills-based learning, or EdTech. Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment. Nice to Have Technical aptitude with development and IT solutions. Experience facilitating executive business reviews and strategy sessions. Prior success navigating complex enterprise customer relationships. Work Model Remote role with hybrid expectations for applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX offices (on-site Tuesday - Thursday; remote flexibility Monday & Friday). Why You'll Love Working Here Mission-driven culture focused on innovation and lifelong learning. Blended remote and hybrid workplace flexibility. Strong commitment to diversity, belonging, and team member growth. Comprehensive benefits including competitive compensation, medical coverage, unlimited PTO, Summer Fridays, wellness reimbursements, professional development funds, and more.

Required Travel :Minimal Managerial - Yes Hybrid Work Model: Typically 3 days onsite Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit ************** At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence A Customer Success Manager (CSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes while using a company's products or services. What will your job look like? Key Responsibilities: Customer Relationship Management: Develop and maintain strong relationships with assigned customers, ensuring high levels of satisfaction and retention. Onboarding and Training: Guide customers through the onboarding process, providing training and resources to help them effectively use the product or service. Proactive Support: Monitor customer usage and engagement, identifying potential issues before they arise and offering solutions to enhance the customer experience. Feedback and Advocacy: Act as the voice of the customer within the organization, capturing feedback and communicating it to relevant teams to improve products and services. Account Growth: Identify upsell and cross-sell opportunities, working closely with sales teams to drive revenue growth through existing accounts. Performance Metrics: Track and analyze customer metrics to measure success and identify areas for improvement, ensuring customers receive maximum value from the product. Key Skill: Must have SaaS B2B experience and have handled multi-million dollar accounts. All you need is... Serves as the primary point of contact for customers post-sale, especially for production incidents and operational needs. Drives ARR growth by identifying merchant opportunities within M1 customers to increase subscriptions. Collaborates with Finance and Business Operations to update volume and consumption forecasts for invoicing, reporting, and future planning. Engages with business customers users to advise on subscription market opportunities and product usage. Collaborates with IT stakeholders on upsell opportunities and usage optimization. Success is measured by: ARR growth (including AMR), Customer satisfaction (CSAT), Voice of the Customer (VOC), Contract renewals, Revenue collection KPI's: ARR (Annual Recurring Revenue) NRR (Net Recurring Revenue) CSAT (VOC) KPIs - MRR (monthly recuring revenue), MRR (month-to-month) Growth, ARR, NPS Why you will love this job: Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization! Lead projects for market leading software solutions for the telecommunications industry. Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

The Customer Success Manager (CSM) is responsible for creating a world class level of service by leading and organizing internal and external resources The Customer Success Manager (CSM) is responsible for creating a world class level of service by leading and organizing internal and external resources required to achieve the operational success of regional or global customer programs within CyrusOne's data centers. The CSM is a critical member of the Customer Success organization by overseeing customer's onboarding experience, process adoption, technology platform enablement, reoccurring operational reviews, and strategic customer initiatives. The CSM solves customer escalations, identifies trends, and implements change while partnering with the CyrusOne Account Team and other key business stakeholders to drive KPIs. Responsibilities: Customer Onboarding & Enablement Engages with new and existing customers during implementation to support and enable technology platform success, contractual requirement adherence, and regional policy and escalation procedures. Conducts portal and technology platform training including initial configuration of locations, users, notifications, and reporting capabilities. Reviews, documents, and communicates contracted support requirements for functional teams and business process stakeholders. Collaborates with the Implementations Managers and regional Facility Operations teams to prepare for operational handover of the data center space, including interim early access requirements. Creates and develops Site Induction documentation through partnership with the business stakeholders and Global Marketing team. Partners with the CyrusOne Sales and Account Team to transfer account knowledge, stakeholder contacts, customer expectations, and plan for regular customer cadence meetings. Customer Operational Management Drives, manages, and resolves critical customer issues and escalations to generate an excellent customer experience and maintain operational excellence of the CyrusOne team. Confidently communicates CyrusOne's standard policies and procedures, and proactively communicates process modifications as applies to the supported customers. Proactively identifies and collects customer experience trends through data driven systems and direct customer feedback. Leverages customer trends and feedback to identify and create long-lasting solutions that benefit the customer experience, including providing the information to functional teams to improve the customer experience. Identifies, defines, and documents non-standard customer processes and policies. Proactively contacts key customer stakeholders during an incident response to understand and communicate impacts, internal and external escalation requirements, SLA considerations, RCA status, and Corrective Action initiatives. Performs weekly, monthly, and quarterly customer meetings to review open action items, quote and order status, support requests, changes, incidents, and strategic initiatives. Partners with the Global Service Desk, Implementations Managers, Facility Operations, and Service Delivery teams to assist with order delivery and fulfillment. Supports customer incident drills to ensure process and communication alignment between the CyrusOne functional teams and customer stakeholders. Assists customers with audit and tour requests to ensure support, content, and compliance documentation is complete and accurate. Performs QA/QC of custom reporting packages. Leads cross-functional teams to plan and execute special customer projects and strategic initiatives. Customer Account Team Support Clearly articulates and understands CyrusOne products, services, and capabilities to ensure expectations and utilization are aligned and maximized. Monitors the quote and order status to ensure timely and accurate creation, processing, and fulfillment of ordered products and services. Partners with the Customer Account Team to understand opportunities to facilitate account growth, gain insight to the customer, and prepare the operational ecosystem for associated the demand. Flags and escalates churn risks to raise awareness of potential business risks. Supports the Account Team and Facility Operations Team as needed to monitor and communicate contractual space and power commitments, customer utilization, capacity reviews, and billing issues. Develops deep and meaningful relationships with customers to enable transparent communication, customer success, and mutually beneficial insight into business opportunities. Qualifications: Communications and Relationship Management Willingness to attract and nurture customer relationships, vendor relationships, and industry partner contacts to ensure positive reputations and continued success. Ability to tactfully navigate through escalations, challenging conversations, conflicting interests, and financial considerations while maintaining composure, core values, and goodwill. Desire to build and develop relationships with CyrusOne colleagues to increase organizational effectiveness and mutual value generation Naturally enthusiastic for the work, industry, and growth opportunities, while demonstrating strong interpersonal, written, and oral skills Technology savvy with the ability to adopt and respect global forms of communication including cultural norms, language barriers, and time zone differences Business Process Innovation Customer success mentality with the ability to prioritize the customer experience Ability to document current processes while conceptualizing evolved processes through systems and automation Aptitude to develop feedback systems, surveys, reports, and lessons learned documentation Requirements: BA or BS in technical discipline or equivalent practical experience 5+ years' experience in data center colocation or IT infrastructure support Technical aptitude and understanding of the technical service industry preferred Experience with data center builds, migrations, and installations preferred Experience in account and escalation management, change management, and incident management Proven track record building positive relationships with customers Highly organized with a strong attention to detail. Ability to analyze data, issues, and trends to develop impactful solutions Knowledge of telecom, network, cloud services, and IT systems CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Who is NTE, NTE 35W, and LBJ? The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving. The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Job Description: The Marketing & Customer Engagement Manager will have the opportunity to leverage a combination of strategic, quantitative, technical and presentation skills to deliver impactful analyses and easy-to-understand insights. Essential Duties and Responsibilities: Responsible for the strategic planning and management of the data driven marketing strategy while ensuring a consistent brand message and quality. Develop roadmap for email campaigns, promotions, social media, and customer acquisition. Identify and perform marketing-focused analyses and campaigns that connect consumer data/insights with actionable business opportunities Develop a base knowledge of customer spending trends and segmentation and create targeted marketing campaigns based on the analysis. Initiate, develop, and perform simple to increasingly complex analytical projects centered around understanding customer behavior and motivations that can lead to better informed business decisions aimed at maximizing revenue. Continuously improve upon strategy and company goals by monitoring campaign results, analyzing key metrics and presenting analysis to leadership Design, implement, and facilitate the marketing and customer education plan for the projects Budget planning and control Oversee the contractual relationship with the marketing suppliers and the work produced by the marketing agencies Edit materials according to specific market or customer requirements Develop promotional materials including marketing collateral and print copies Coordinate with Corporate Affairs department in the implementation of the media plan Coordinate marketing efforts with other stakeholders (NCTCOG, TxDOT, NTTA, etc.) Monitor and update contents for the companies' website Work with the Revenue Management Department to identify strategies around promotions, discounts, loyalty programs, etc. in order to increase Managed Lanes Usage Create insights out of customer trends Understand and manage marketing spend and adhere to a budget All other duties as assigned Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfil those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Bachelor's degree in marketing analytics or strategic communications 10+ years of full-time, organizational experience that includes consumer insights and analytic data modeling, complex financial and consumer-facing marketing analyses, related business planning, and supporting system integration Professional Qualities: Detail-oriented with the ability to manage projects from inception through execution A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment Self-starter with hands-on approach Ability to professionally communicate with other department heads and leverage them to coordinate with the marketing efforts Expert enterprise-level business analysis skills, including the ability to gather, organize, scrutinize, analyze, and interpret large datasets and then make actionable, sustainable business recommendations based upon those analyses Highly proficient ability to effectively develop and deliver simple, impactful presentations from complex data and analytic insights using charts, graphs or other representations to audiences of varying responsibility within the company Expert verbal and written communication skills; ability to communicate effectively with others using spoken and written English, including the ability to communicate effectively with audiences of varied responsibility and quantitative understanding Displays imagination and originality in their work; consistently raises new ideas; questions the status quo Computer Skills: Expert working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Adobe Premier. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment may be moderate to high at times given that the employee will be working around heavy machinery Some roadway travel required The employee must be able to individually lift and/or move up to 50 lbs. The employee is frequently required to stand, walk, drive and sit for long periods of time

Who is NTE, NTE 35W, and LBJ? The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving. The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Job Description: The Marketing & Customer Engagement Manager will have the opportunity to leverage a combination of strategic, quantitative, technical and presentation skills to deliver impactful analyses and easy-to-understand insights. Essential Duties and Responsibilities: * Responsible for the strategic planning and management of the data driven marketing strategy while ensuring a consistent brand message and quality. Develop roadmap for email campaigns, promotions, social media, and customer acquisition. * Identify and perform marketing-focused analyses and campaigns that connect consumer data/insights with actionable business opportunities * Develop a base knowledge of customer spending trends and segmentation and create targeted marketing campaigns based on the analysis. * Initiate, develop, and perform simple to increasingly complex analytical projects centered around understanding customer behavior and motivations that can lead to better informed business decisions aimed at maximizing revenue. * Continuously improve upon strategy and company goals by monitoring campaign results, analyzing key metrics and presenting analysis to leadership * Design, implement, and facilitate the marketing and customer education plan for the projects * Budget planning and control * Oversee the contractual relationship with the marketing suppliers and the work produced by the marketing agencies * Edit materials according to specific market or customer requirements * Develop promotional materials including marketing collateral and print copies * Coordinate with Corporate Affairs department in the implementation of the media plan * Coordinate marketing efforts with other stakeholders (NCTCOG, TxDOT, NTTA, etc.) * Monitor and update contents for the companies' website * Work with the Revenue Management Department to identify strategies around promotions, discounts, loyalty programs, etc. in order to increase Managed Lanes Usage * Create insights out of customer trends * Understand and manage marketing spend and adhere to a budget * All other duties as assigned Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfil those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: * Bachelor's degree in marketing analytics or strategic communications * 10+ years of full-time, organizational experience that includes consumer insights and analytic data modeling, complex financial and consumer-facing marketing analyses, related business planning, and supporting system integration Professional Qualities: * Detail-oriented with the ability to manage projects from inception through execution * A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment * Self-starter with hands-on approach * Ability to professionally communicate with other department heads and leverage them to coordinate with the marketing efforts * Expert enterprise-level business analysis skills, including the ability to gather, organize, scrutinize, analyze, and interpret large datasets and then make actionable, sustainable business recommendations based upon those analyses * Highly proficient ability to effectively develop and deliver simple, impactful presentations from complex data and analytic insights using charts, graphs or other representations to audiences of varying responsibility within the company * Expert verbal and written communication skills; ability to communicate effectively with others using spoken and written English, including the ability to communicate effectively with audiences of varied responsibility and quantitative understanding * Displays imagination and originality in their work; consistently raises new ideas; questions the status quo Computer Skills: Expert working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Adobe Premier. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment may be moderate to high at times given that the employee will be working around heavy machinery * Some roadway travel required * The employee must be able to individually lift and/or move up to 50 lbs. * The employee is frequently required to stand, walk, drive and sit for long periods of time