Customer Success Manager Jobs in Garland, TX

We are looking for a Customer Success Manager (CSM) with strong expertise in core banking and/or financial services to join our team. The CSM will play a pivotal role in ensuring the successful execution of projects, nurturing long-term client relationships, mitigating delivery risks, and identifying opportunities for account growth. This individual will be instrumental in expanding our presence in the financial services domain. Key Responsibilities Project Execution and Delivery: Oversee the delivery of consulting projects, ensuring alignment with client objectives, timelines, and quality standards. Work closely with cross-functional teams, including data engineers, AI specialists, integration experts, and application developers, to achieve project goals. Client Relationship Management: Serve as the primary point of contact for clients, fostering trust and ensuring high levels of customer satisfaction. Conduct regular check-ins with clients to understand their evolving needs and challenges. Risk Assessment and Mitigation: Proactively identify delivery risks and implement strategies to mitigate them. Ensure smooth communication and issue resolution between internal teams and clients. Account Growth and Portfolio Expansion: Identify upselling and cross-selling opportunities within accounts by understanding client business goals. Collaborate with the sales and solutions teams to expand the financial services portfolio. Domain Expertise and Advisory: Leverage deep knowledge of core banking and financial services to provide insights and strategic recommendations to clients. Stay abreast of industry trends, regulatory changes, and emerging technologies impacting the financial sector. Business Development: Contribute to proposals, case studies, and presentations to showcase the firm's expertise to prospective clients. Build strong relationships with key stakeholders in client organizations to identify new business opportunities. Key Skills And Qualifications Domain Expertise: Strong understanding of core banking systems, financial services operations, and industry best practices. Familiarity with regulatory requirements and compliance in the financial services sector. Project Management: Proven experience managing and delivering complex consulting projects. Ability to handle multiple projects and clients simultaneously while maintaining high standards of quality and delivery. Relationship Management: Excellent communication, negotiation, and interpersonal skills. Ability to build and sustain long-term client relationships. Strategic Thinking: Capability to assess business needs, propose innovative solutions, and create value-driven client strategies. Analytical mindset to identify risks, opportunities, and areas for improvement. Technical Acumen: Familiarity with technologies related to data engineering, AI, application engineering, and integration. Understanding of modern technology stacks used in financial services. Educational Background And Experience Bachelor's or Master's degree in Technology. 10+ years of experience in customer success, account management, and project delivery within the consulting or financial services industry.

The Customer Support Manager needs extensive experience with supported software and hardware, as well as strong leadership skills, excellent interpersonal, business management and customer service skills. Work closely with the team of customer service representatives, technicians, and other support staff to ensure that customers have a positive experience when interacting with the company. Essential Functions Managing the daily operations of a firms help desk and support services Managing staff, training, scheduling work assignments and conducting evaluations Monitoring response times, evaluating user satisfaction levels and making recommendations for improvement. Ensuring that all client issues have been resolved satisfactorily and that no new issues have arisen since the last contact Evaluating and managing technical support systems hardware and software and making recommendations regarding upgrades or changes Negotiating, writing and reporting on internal and external service level agreements Ensuring that all company policies are followed to prevent any potential legal liability for the company Strong ability to problem solve creatively by working “smarter” not “harder” Respond to Help Desk calls and emails and diagnose computer problems over the telephone determining the source of the problem Provides support to staff, including troubleshooting problems and answering questions about products or services. Develop new ways to improve the customer experience or otherwise growing the support department. Becomes trusted advisor that our customers will turn to when they need escalated care. Creates new accounts, deletes terminated employee accounts and manages current accounts. Build new computer systems for replacement and new deployment, manual and\or imaging. Installs and troubleshoot hardware and software as needed. Other duties as assigned Qualifications/Skills Bachelor's degree in business, computer science, or related field 5+ years experience in customer service or technical support 3+ years experience managing people and teams Proven ability to coach and develop team members Must have experience with remote access. Excellent communication, problem-solving, and time-management skills Proficient in Microsoft Office, with aptitude to learn new software and systems including Microsoft Dynamics CRM This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Position Type/Expected Hours of Work Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. and must work 40 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand. Work Authorization/Security Clearance Must be authorized to work in the U.S.

Job Title: Director, Stylist Support Department: Commercial Reports To: Chief Commercial Officer Direct Reports: Stylist Support Team As the Director of Stylist Support, you will lead and manage the client's Stylist Support Team, ensuring they deliver a five-star experience to our Stylists and their clients. Your leadership will drive business growth for both the Stylists and the company, while maintaining the Client Value Proposition (CVP) and protecting the Brand's reputation. You will work closely with cross-functional teams to optimize our Stylist support services and ensure consistent, high-quality client interactions. Key Responsibilities 1. Stylist Support Context and Team Alignment Ensure a deep understanding of the client's Purpose, Client Value Proposition (CVP), and Core Values to guide the Stylist Support team in delivering an exceptional client experience. Collaborate across product, technology, sales support, and training functions to ensure a seamless and integrated experience for both Stylists and clients. Communicate the Stylist Support team's role in delivering on the CVP and aligning with broader company objectives. 2. Stylist Support Team Output Define and align Stylist Support team's deliverables and KPIs, including metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), Average Resolution Time (ART), and First Contact Resolution (FCR). Establish tracking methods to monitor performance and take necessary actions to meet targets. Address both reactive and proactive service issues, using data to launch corrective measures or recognize achievements. Extract actionable insights from team data to inform improvements in products, services, and overall client experience. Foster continuous improvement by establishing feedback loops with Stylists and Home Office teams. 3. Stylist Support Managerial Leadership Recommend and recruit for an optimal team structure to enhance the effectiveness of the Stylist Support team. Provide ongoing coaching and training to ensure team members deliver top-tier support services. Create processes for collaboration both within the Stylist Support team and across the organization to ensure seamless service delivery. Manage the performance of direct reports, setting SMART goals and conducting regular performance reviews. 4. Operations Management Develop and execute short- and long-term plans and budgets for the Stylist Support Unit. Design and implement workflows, playbooks, and scripts to streamline Stylist interactions and maintain a high level of service. Create tailored support processes to address the unique needs of specific Stylist groups or emerging issues. Establish a culture of real-time, high-performance service, using live service KPIs to provide immediate feedback to the team. Identify, implement, and optimize tools such as Zendesk, AI, and CRM platforms to improve operational efficiency. Oversee daily team operations, managing sensitive issues and ensuring compliance with quality standards and Brand guidelines. 5. Alignment with Client's Core Values and Culture Actively demonstrate personal commitment to the core value of client and culture. Lead by example, ensuring that team members align their actions with the company's values in daily decision-making. Support initiatives that reinforce the company's values and culture across the organization. 6. Personal Effectiveness Take responsibility for personal development by proactively seeking feedback and identifying areas for improvement. Work closely with your Immediate Manager to create a personal development plan that aligns with company goals and offers opportunities for growth. Participate in development programs and apply learnings to enhance your effectiveness in the role. Role Requirements Education & Experience Bachelor's degree in Business, Communications, Hospitality, or a related field. Minimum 7-10 years of experience in a luxury or premium retail service industry, with at least 4 years in a leadership role within a service support team. Proficiency in CRM platforms and customer care technologies such as Zendesk, Salesforce Service Cloud, and AI tools. Experience working in a premium or luxury concierge or call service role is preferred. Skills & Abilities Exceptional leadership and communication skills, with the ability to motivate, mentor, and guide a team. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Deep understanding of customer experience, service excellence, and continuous improvement. Ability to thrive in a fast-paced, results-oriented environment.

🌟 Exciting Opportunity: Strategic Account Manager 🌍 Are you ready to shape the future and work with one of North America's fastest-growing security solutions companies? 🚀 Join a dynamic team where you'll thrive in a fast-paced, collaborative environment! 📌 What You'll Do: 🤝 Customer Relations: Build and maintain strong relationships with enterprise clients across North America. ✈️ Travel: Meet clients on-site across the U.S. and Canada, ensuring top-tier satisfaction. 💼 Business Development: Identify opportunities, present proposals, and drive growth. 📊 Strategic Planning: Develop and execute account plans for long-term success. 🎯 What You Bring: 🎥 10+ years of experience in CCTV, access control, and live video monitoring (logistics knowledge is a plus!). 🎓 A university degree and strong communication/negotiation skills. 🌎 Willingness to travel frequently with a hybrid work model. ✨ Why Join Us? Be part of an innovative team shaping the security landscape 10 years ahead! 🌟 Work in a supportive, fast-paced atmosphere where every day brings diverse challenges and opportunities. Ready to make an impact? Apply now and embark on a journey with us! 🚀

Are you a proactive professional who thrives in a dynamic, fast-paced environment and takes pride in delivering exceptional client experiences? Do you excel at cultivating strong relationships, prioritizing your time, and delivering an exceptional client experience? If so, we want to meet you! At Work Shield, we're on a mission to make workplaces safer by transforming how organizations address harassment, discrimination, and misconduct. Every day, we work to foster integrity, trust, and positive workplace environments. As an Account Manager, you'll report to the Director of Client Success, and you'll play a critical role in managing our valued client relationships, ensuring they receive exceptional service in-line with our reputation. Your work will make a direct impact on employees and employers nationwide. This in-office position is more than just a client management role - it's an opportunity to work cross-functionally, help shape the future of our Client Success function, and support the growth of our innovative company. You'll oversee various accounts, ensuring every interaction with Work Shield is seamless, impactful, and tailored to client needs. Work Shield is a high growth business that provides ample growth for proactive, hungry candidates that embody an extreme ownership mentality. What You'll Do As the Account Manager, you'll: Build and nurture relationships across all levels of our client portfolio, from smaller accounts to high-value and marquee clients, delivering a tailored experience that meets each client's unique needs and ensures their satisfaction and success. Serve as the primary point of contact for assigned clients, addressing inquiries and ensuring a seamless client experience. Oversee onboarding for key accounts, ensuring smooth transitions, successful launches, and high engagement with Work Shield's services. Monitor and assess client health, conducting proactive check-ins, identifying opportunities to enhance the client experience, and ensuring long-term satisfaction. Resolve escalated issues with a focus on high-touch, personalized service, collaborating with internal teams to provide quick and effective solutions. Create and present stewardship reports, offering data-driven insights and customized updates to keep clients informed and engaged. Collaborate on growth strategies, working with sales, marketing, and leadership to identify upselling and cross-selling opportunities. Advocate for client needs by serving as a liaison with internal teams, ensuring expectations are met and feedback is shared for ongoing product and service improvements. Mentor and support junior team members, providing guidance to Client Success Coordinators to help them develop their skills and enhance their impact. Support team success by taking on miscellaneous projects and duties as assigned to further enhance client satisfaction and team efficiency. Build a scalable service model, allowing the client success capability to grow efficiently through the use of technology and self-help offerings where appropriate. Live the values of Work Shield, embodying commitment, respect, collaboration, innovation, and success in every interaction and task. What We're Looking For To thrive in this role, you should have: 3+ years of experience in client success, account management, or a related field, with a proven ability to manage multiple accounts effectively. Strong relationship-building skills and a client-first mindset, ensuring long-term satisfaction and retention. Exceptional communication skills, both written and verbal, with the confidence to present to clients and internal stakeholders. Proven analytical abilities to create and deliver actionable stewardship reports and insights for key accounts, while ensuring your efforts provide a strong ROI to Work Shield. Excellent organizational and problem-solving skills, with a proactive approach to identifying and addressing client needs. Experience with CRM software (e.g., HubSpot, Salesforce) and client portals, with the ability to quickly learn new systems. A collaborative mindset, working effectively across teams to enhance the client experience. A bachelor's degree in business, communications, or a related field. Bi-lingual (English/Spanish) is a plus Compensation and Benefits: The salary range for people entering this role is up to $90,000 or commensurate with relevant experience and qualifications. This role is also eligible for a discretionary bonus based on individual and organizational performance and goal attainment. At Work Shield, we believe in providing a well-rounded package that supports both your personal and professional life. Our total rewards package includes a flexible benefits plan and career development programs designed to help you thrive in a diverse and supportive workplace. Here's what we offer: Medical, Vision and Dental Insurance (Employer paid) Paid Time-Off Program + 13 Company Paid Holidays 401(k) Retirement Plan Basic Life and Supplemental Life Insurance Long-Term Disability Gym Membership Company Parking Professional Development and Learning Opportunities On-the-job Training and Skills Development Employment Type This is a full-time, in office position. This position is an "at-will" position. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. Industry Human Resources/Risk Management/Technology Solutions Location Dallas, TX Travel On occasion

Client Manager Department: Hydraulics & Hydrology Type: Full Time WGA is an award-winning Texas-based professional engineering and consulting firm founded in 2007, and has experienced steady growth in a competitive market. This expansion is a result of our strong commitment to our clients providing them with the highest quality of work and service. We built our practice on the foundational beliefs that creative design drives successful projects, and that collaborative working relationships with municipalities, permitting authorities and local and state agencies yielding tangible results throughout the development process. Our extensive range of experience includes industrial, commercial, large mixed-use, hospitality, healthcare, education, municipal and multi- and single-family residential projects. From large-scale industrial projects to preliminary feasibility studies, our goal is to provide value through creative and cost-effective design solutions. We currently have 4 locations across Texas and growing: Houston, The Woodlands, Austin and San Antonio. Responsibilities The Client Manager will be a proven leader with demonstrated supervisory or management experience leading and developing a team. These activities include supervising and monitoring projects in progress in the department to ensure that work is executed on time and in accordance with the client's requirements and within company policies, procedures, and standards. If you're looking for the right opportunity to take the next step, this is the right growth opportunity. Responsibilities: Develop and maintain strong personal relationships with clients, serving as the primary point of contact for all communication and interactions. Have final invoicing oversight for clients, ensuring accuracy and timely submission of invoices. Resolve any accounts receivable (AR) problems with clients in a professional and timely manner. Establish and maintain a clear communication protocol for clients, ensuring efficient and effective communication channels are in place. Ensure that client expectations align with project objectives, scope, fee structure, schedule, and deliverables. Work closely with Project Managers to ensure consistency and alignment between client expectations and project execution. Ensure that design solutions proposed to clients are consistent with their goals, preferences, and requirements. Provide high-level project oversight and guidance to ensure projects meet client expectations and objectives. Conduct regular reviews to ensure project progress aligns with client needs and expectations. Monitor client satisfaction levels and proactively address any issues or concerns to ensure ongoing satisfaction. Measure success based on client retention, satisfaction, and the value of projects won for all teams. Qualifications: Bachelor's or Master's degree in Civil Engineering or a related field. Proven experience in client management or a related role, preferably in the field of Hydraulics and Hydrology. Strong interpersonal skills and the ability to develop and maintain positive relationships with clients. Excellent communication and negotiation abilities. Attention to detail and a proactive approach to problem-solving. Familiarity with engineering design principles and project management processes. EEO STATEMENT WGA LLC is committed to providing equal opportunity to all qualified applicants and its employees. The Company strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, protected activity or any other status or classification protected by applicable federal, state, and/or local laws. NOTICE TO THIRD PARTY AGENCIES: Please note that WGA LLC does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, WGA LLC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, WGA LLC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of WGA LLC.

Are you passionate about content marketing, client relationships, and delivering exceptional service? Do you thrive in a fast-paced environment where strategy, creativity, and leadership intersect? If so, we want YOU to join our team at Social Practice! As a Client Experience Manager, you'll play a key role in driving client success through innovative marketing strategies, strong relationship-building, and high-impact storytelling. This is an incredible opportunity to work with high-end clients in the medical aesthetics space, ensuring their social media and digital presence thrive. ✨ What We're Looking For: ✔️ 3-5 years of experience in a client-facing role ✔️ Strong leadership and communication skills ✔️ Experience managing high-end clientele and marketing campaigns ✔️ Passion for creative storytelling and brand growth 💼 Perks & Benefits: ✅ Competitive salary ($45K-$65K) + quarterly bonuses ✅ Health, dental, and vision insurance ✅ 3 weeks PTO + retirement plans ✅ Monthly fitness and phone stipends ✅ Career growth opportunities If you're ready to take the next step in your career and make an impact, apply today! 📩 📄 Full : Job Description Link - ******************************************************************************************** 🔗 Apply here: CEM Job Application Link - *************************************************************************************************** Know someone who'd be a great fit? Tag them in the comments or share this post! Let's build something amazing together. 💙 #NowHiring #MarketingJobs #ClientExperience #SocialMediaMarketing #SocialPractice

D. R. Joseph, Inc is a leading provider of blown film extrusion control systems with a global presence. We pride ourselves on delivering reliable products and exceptional customer service, ensuring our clients feel supported throughout their purchasing journey. Our dedicated team is committed to providing timely and competent service, whether through phone support, email, remote access, or on-site assistance. Position Overview: We are seeking a Customer Service Manager to lead our customer service operations. This role will be responsible for overseeing our helpdesk and field service efforts, ensuring that we meet our customers' needs effectively and efficiently. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for customer satisfaction. Key Responsibilities: Manage and oversee all aspects of customer service, including helpdesk operations and field service support Lead and mentor a team of technical support staff, ensuring high levels of performance and customer satisfaction Develop and implement customer service policies and procedures to enhance service delivery Collaborate with sales and technical teams to ensure seamless communication and support for customers Monitor and analyze customer service metrics to identify areas for improvement Handle escalated customer inquiries and resolve issues in a timely manner Foster a customer-centric culture within the team, promoting a positive and proactive approach to service Qualifications: Bachelor's degree in a relevant field (e.g., Engineering, Business Administration) Proven experience in customer service management, preferably in a technical or industrial environment Strong technical knowledge of industrial control systems or related technologies Excellent leadership and team management skills Exceptional communication and interpersonal abilities Ability to work collaboratively across departments and with global teams Proficient in customer service software and tools Bilingual Spanish a plus What We Offer: Competitive salary and benefits package Opportunity to work in a dynamic and supportive environment Professional development and growth opportunities Family Like Work Environment

About the Job- The Regional Manager works with the project management team and the company as a whole to oversee the daily management, coordination, supervision, and successful completion of projects. This role also includes interpreting prepared plans and specifications in providing oversight of construction projects, enforcing codes, ordinances and construction techniques related to projects. The Regional Manager also helps with business development, creating and managing relationships with clients, project managers, and subcontractors. For this position, we are looking for someone with experience in JOC (Job Order Contracting), and experience in CSP (hard bids) is a plus! The Team- Jamail and Smith team is enthusiastically committed to delivering quality construction results that our clients will love. Our team members are an energetic force both in the office, and on every project site. This group of construction professionals has a trained eye for project details, which they apply to every project with an enthusiasm for their work that cannot be missed. The combination of experience in our team equals quality construction results on every project. The Opportunity- Jamail and Smith is looking for an experienced Regional Manager that has a passion for the construction industry. We would like for this candidate to be experienced in commercial construction, specifically in the Job Order Contracting delivery method of construction. Experience in K-12 renovations, upper level education & city renovations is a plus! As our company continues to grow, we are looking for someone who can join our team. Whether you are looking to learn from the best of the best or be the best, the Jamail and Smith team is dedicated to furthering personal development and team success! Who We Are- Jamail and Smith is dedicated to delivering excellent customer service, innovative standards of operation, through Job Order Contracting, Design Build and CSP Construction Services. Founded in 1982, Jamail and Smith has delivered over 9,600 individual projects on time and within budget for over 80 public entities. What You Will Do- Provides critical analysis during the design, building construction, and closeout stage of a project. Maintains overall organization, project flow, budget and scheduling. Works with Development team on various phases of project development, including site selection, design development, municipal approvals, code review, project performance, cost analysis and construction management of new projects. Interprets prepared plans and specifications in providing oversight of construction projects. Keeps accurate records and prepares reports for senior level management review and decision making. Understands, interprets and enforces codes, ordinances, construction techniques, means, and methods, scheduling and special requirements related to the construction of a project. Ensures that the aims, goals and objectives for the department are accomplished within outlined priorities and time limitations. Ensures overall project is brought in on time and within budget by effective management of the Construction Management team. Coordinates the successful simultaneous development of several projects. Facilitates and trouble shoots problems associated with development of the project architectural design, efficient building systems and mechanicals, and effective construction scheduling and estimating to establish budget controls and financing needs. Provides smooth transition of completed project to owner, oversees, directs, coordinates and ensures all details relative to the project completion and through the warranty period. Assists with the recruitment and subcontracting with HUB and MWBE subcontractors. Responsible for business development; creating and managing client relationships Other duties as assigned. What You Bring To The Table- High school diploma or general education degree (GED) required. Bachelor's Degree in Construction Management or equivalent preferred. 5+ years of construction experience required. Knowledge of industry standards and practices. Experience in the K-12 construction industry. Experience in JOC Construction delivery method, experience in CSP is a plus! Experience in multiple software systems including Procore and Microsoft Projects. Why You Should Apply- Continuous training and career growth Paid Vacation Time Fast growing company 401 (k) program Vision Insurance, Dental Insurance, Medical Insurance

This position is responsible for fostering and enhancing sales performance, customer service and achieving revenue and margin goals and objectives for the facility. In this role, the incumbent will require to give the company a dominant presence within the sales area. The individual will also collaborate with other departments to promote company's product line and ensure continued satisfaction and success. Accountabilities: Develop and manage strategic plans, budget, volume and revenue objectives, ensuring targets are met while controlling sales initiatives, in order to achieve budgeted goals. Manage sales strategy by forecasting future demands, volume and revenue projections to ensure compliance of the objectives. Expand sales opportunities within the region by developing and maintaining relationships with existing and new customers, to comply with and increase sales goals. Manage the day-to-day contact and resolve customer issues by addressing potential problems and suggesting solutions to assure customer satisfaction. Build market intelligence, by analyzing market conditions as regards to supply and demand, to identify new opportunities for growth. Understands and manages the full Del Monte portfolio and review accounts receivables to achieve minimal days outstanding on payments. Negotiate pricing and volume with assigned customers to achieve sales objectives. Perform product allocation when demand exceeds supply, handling and processing of sales allowances, in order to increase sales revenues. Manage customers' order entry systems, by creating sales orders for customers, assign carriers, and manage daily changes. Conduct weekly market checks/quality report and ranking, to evaluate sales initiatives and identify profitability. Special projects as assigned. Minimum Skills Required: 4-year Degree (Business or related field), from an accredited institution, and/or equivalent work experience. At least 5 years fresh produce sales experience (i.e. large retailers, wholesalers, food service and small independent and cash customers). Knowledge of Microsoft Office programs (i.e. Excel, Word and Outlook, etc.). Knowledge of logistics involved within the produce industry. Ability to grow a business. Excellent communication skills (i.e. written and oral). Knowledge and understanding of Key Financial Indicators. Strong negotiation skills Solid prioritization and time management skills Preferred: Effective meeting and customer preparation & planning skills. Independent Problem solver. Knowledgeable in current practices, trends, technology and information affecting his/her customer. Ability to analyze data to identify gaps and opportunities and translate it into actionable recommendations. ***Please note: This position does not qualify for relocation expenses. *** --------------------------------------------------------------------------------- DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H

Do you love helping others? Are you a natural leader who loves to inspire others to acheive best in class performance in sales and customer service? Do you want to be part of a community of caregivers committed to helping people feel their best? Are you an experienced muli-unit bussiness manager with a proven track record of excelling in sales, customer service, and leadership? If the answer is "yes," we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care. As a manager at our franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you: Rally a team of caring professionals to deliver an excellent end-to-end experience to every client every single day. Build relationships with a talented team of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them. Own the success of multiple all-star locations where clients want to be, and service providers want to stay. Here's what's in it for you: The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: Benefits that help you take care of you including 401(k), medical, dental, and vision as well as paid time off. A healthy compensation plan that rewards your hard work with a base pay commensurate with your experience and bonuses tied to performance. A dynamic, energizing environment where you're consistently challenged, never bored. Leader training and development to help you grow as a manager and lead your team. As a team, we're committed to delivering on the Massage Envy brand promise-we help you take care of you-every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes: Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges. Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them. Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow. Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians). Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission. Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy. A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are: Experienced at exceeding sales goals, achieving discretionary effort from all team members, have exceptional Customer Service skills, and are dynamic communicators able to make quick connections with members, guests, and team members based on relationship building and a sincere desire to see everyone achieve their wellness and career goals. Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred). Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations. Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively. Problem solvers who can think on their feet, bring people to compromise, and resolve conflict. Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.We Believe Our Differences Make Us BetterWe're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.If you're ready to lead the charge to help people feel their best, we can't wait to meet you. *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Initiate and develop new deposit and commercial lending relationships and close sales of deposit services and loans in Commercial Lending. Actively partner with RM's and other EWB sales professionals in the Commercial Banking, Private Banking and Middle Market segments to acquire, expand and retain targeted customer relationships. Responsible for achieving target deposit and loan goals by performing the following duties. Contribute to Commercial Lending success annual sales & revenue plans by: Closing Deposit sales and loans. Actively prospects new customers and penetrates the existing client relationships. Assumes the overall responsibility to conduct due diligence, assess the risks and structure the credit facilities Participate in client meetings & proposals. Initiating Deposit sales independently through prospecting and projects/initiatives. Lead client meetings & author client proposals. Collaborate with appropriate EWB Bank partners. Aggressive calling program targeting Controllers, Property managers, and 1031 Exchange, title and escrow companies, HOA, fiduciary segments for new business growth of all existing relationships. Responsible for carrying out targeted deposit generating strategies. Preparing documentation and following through for proper booking, of sales credit, checkbooks, etc. Following-up with customers to ensure satisfaction. Provide first-point-of-contact support for Deposit related and other non-credit matters for RM customers and customers who self-select to contact the incumbent. Act as an expert advisor for the clients. Resolve client requests and/or issues independently. Maintain databases and results tracking as needed to support the Division's sales of Deposit products and growth. Make presentations to Division employees, Division Managers, and senior management regarding Deposit Other projects as assigned by management. Qualifications: Bachelor's Degree in Finance, Accounting, Management, Marketing or 10+ years equivalent work experience in lieu of degree. Minimum of 10 years sales/financial services experience. Strong network of COI and established relationships in related industries Masterful at relationship building and business development with strong influential and decision making skills Demonstrated business acumen with knowledge of unique industries and markets in conjunction with a broad knowledge of business banking products and services Excellent communication skills with all levels of external and internal clients Very strong written and verbal communication skills. Compensation The base pay range for this position is USD $65,000.00/Yr. - USD $250,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

Our Client, A FinTech company inside the Financial Services industry is looking for a full time Call Center Manager to lead their team. This is a full time, onsite role (M-F, 8-6pm), based in Carrolton Texas. We will have interviews across the month of January, please reach out to Spencer Skinner (sskinner@mastaffing.com) for more details! Our client seeks the following: Manage a high volume technical support team. Inbound calls could be hardware/software, both technical and non-technical in nature. Each agent handles 50+ inbound calls from customers per day. Manage an indirect team of 50, on-shore agents. (All in Texas) Manage tier 1 or 2 inbound technical troubleshooting for clients. Lead and develop the management team to enhance performance by setting clear accountable performance measures Identify, and Document strategic process improvements to ensure successful and efficient productivity Execute schedules and plans based on volume trends and channels identifying and developing process and performance improvements Update Senior Management on a timely basis regarding existing trends and issues Develop teams within the call center to ensure the team is successful by meeting Key Performance Indicators (KPI) and goals set by the department Onsite hours for this role are M-F, 8am-5pm. Hiring preference will be given to local candidates, no relocation assistance available. You Will Need to Have: Over 5 years of experience in a variety of customer service environments Ability to build and support a diverse culture to drive innovation and business results Strong operational experience in problem solving with demonstrated ability to innovate and achieve goals Ability to work collaboratively with various parties in obtaining and achieving common goals; demonstrated experience in team building through collaboration and open communication Demonstrates excellent organization, communication and leadership skills to motivate and promote outstanding service in a team environment Ability to inspire, implement and execute new process and procedures effectively Strong interpersonal, organizational and follow-through skills Highly flexible with a strong commitment to a deadline-oriented environment Must be a self-starter, driven, assertive and have a positive attitude Excellent verbal and written skills, including ability to write clearly, concisely, and logically Ability to work well with all levels of management and staff Strong knowledge of customer service best practices Leadership and relationship development skills to effectively manage conflict situations Clear a background and drug screen based on company policy.

The ideal candidate will be responsible for overseeing the success of all sales and marketing strategies. This candidate will be knowledgeable about the market and our competitive advantages in order to best recommend new sales strategies for success. The National Sales Manager will lead a team of Independent Sales Representatives (ISRs) and Outside Sales Representatives (OSRs) while managing a personal portfolio of key accounts. MUST HAVE EXPERIENCE IN THE LUXURY HOME GOODS INDUSTRY. Responsibilities Lead and manage a team of ISRs and OSRs, including recruiting new reps to ensure complete coverage of key territories. Manage the team by setting and meeting sales goals, measuring performance, and providing guidance. Travel periodically with the sales team to train them on new products and sales techniques, as well as to visit important customer accounts. Manage and grow a portfolio of key accounts, while overseeing the company's overall sales performance to meet both personal and team sales objectives. Recommend sales strategies for improvement based on market research and competitor analyses. Foster new business relationships and manage existing relationships. Work with internal stakeholders to provide feedback from customers. Conduct budget reviews to ensure sales and marketing activities are within budget. Attend industry trade events along with networking opportunities and other relevant meetings. Qualifications Bachelor's degree or equivalent 7+ years' relevant experience Experience working with CRM Willingness to travel

Senior Account Manager - STC Safety & Risk Management At STC Safety, our primary mission is to save lives! We don't just consult-we partner with businesses to mitigate risk and safeguard their people, brand, and profit. As we expand, we're looking for an outgoing, driven, and experienced Senior Account Manager to own client relationships and drive business strategy. At STC, we're tech-forward, fast-moving, high-performing, and team-centric. If you're passionate about building strong partnerships and making a lasting impact, we'd love to connect! The Opportunity: As a Senior Account Manager, you will be the face of STC Safety, taking on critical client relationships and partnering with our clients to create safer workplaces & mitigate risk. You'll work closely with our clients executive leadership teams to understand their needs and use STC's proprietary tools to craft tailored solutions. With us, you're not just a cog in the machine-you're empowered to effect real change, both with clients and within STC. What You'll Do: Own relationships: Retain and grow key accounts by developing deep partnerships, ensuring every client is valued and supported. Strategy and impact: Collaborate with client leadership to design and implement safety and risk management strategies that save lives and reduce risk. High-value service: Manage client relationships and deliver results on both client and internal projects, meeting quarterly goals. Champion innovation: Take ownership of key STC processes, continuously improving and offering new ideas that drive client success. Success Profile: We're looking for someone who thrives on relationship-building, has a consultative mindset, and can manage multiple client projects with precision. Here's what sets our Senior Account Managers apart: Passionate Communicators: You know how to build trust and inspire confidence in clients. Detail-Oriented & Proactive: You're organized and can anticipate client needs, addressing them before they even ask. Growth Mindset: You're always looking to improve and grow, both personally and professionally. Qualifications: 5+ years of experience in account management, consulting, or a client-facing role. Safety and risk management or project executive experience is a plus, but a passion for protecting lives is essential. Strong communication and interpersonal skills; you love people and building lasting relationships. Technologically savvy, proficient in MS Office Suite, CRM systems, and other software. Certifications in safety (CHST, ASP/CSP/GSP) or experience in insurance and loss control is a plus, but not required. Why Join STC? Work for a bigger purpose: Be part of a mission-driven team focused on protecting PEOPLE, BRANDS & PROFIT. Your work directly contributes to making the world a safer place. Competitive salary and benefits: Enjoy a competitive salary with semi-annual bonus eligibility, 401k match, medical, dental, and vision plans. Career growth & development: We believe in career mobility-where you start is just the beginning. STC offers numerous opportunities for career growth, development, and leadership. Perks & Benefits: Subsidized medical and dental plans with optional vision plan 401k with 4% match Car allowance 3 weeks of PTO plus holidays Access to continuous learning and professional development opportunities Education and tuition reimbursement to help you grow in your career A fun, collaborative culture where your ideas are valued, and your voice matters At STC Safety, we're offering more than just a job-we're offering a meaningful career where you can make a real difference! If you're ready to bring your expertise, enthusiasm, and passion for building strong relationships to a team that values your contribution, we invite you to apply today. Join us in our mission to create safer, smarter workplaces and positively impact the lives of our clients and their teams.

Reports To Director of Sales, General Manager Supervises N/A Job Purpose Secure new volume accounts; grow positive relationships with assigned existing accounts; assure positive recognition within the local community for the hotel. Job Responsibilities Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan. Employ revenue management techniques to recommend corporate rate proposals. Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value. Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc. Develop, implement and constantly modify sales action plans. Manage and maintain an accurate and up-to-date contact management system. Negotiate and close contracts that meet the hotel's business plan objectives. Desired arrival, departure and volume patterns must be met. Internally communicate client requirements, thereby insuring all information is accurate between client and hotel staff. Coordinate and participate in target market trade shows and sales blitzes. Conduct competitive analysis and maintain competitor files in order to be able to compete successfully. Maintain good rapport with local civic groups and companies. Other duties as assigned. Job Skills Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Ability to exercise excellent communication, presentation, organization, time management and listening skills. Ability to use analytical skills for measuring business potential and value to the hotel. Requirements Education Associates Degree in Sales &Marketing, Business, or a related field. Experience Minimum 2 years hotel sales experience or the equivalent amount of industry experience; OR, equivalent combination of education and work experience. Hilton experience is preferred.

3-5 Years of Agency Experience 2-5 Years of QSR/Food Experience Company Overview: At iluminere, we're more than a marketing and advertising agency. We're a collective of driven talent and entrepreneurial spirits dedicated to creating meaningful impact for our clients, partners, employees and community. How are we different? We Outthink. We challenge. Everything we do is designed around impact. As we continue to grow, we seek a talented and passionate Sr. Account Manager to join our dynamic team. SUMMARY: This individual has experience in the QSR/food industry and is up to speed on the industry's opportunities and challenges. Responsible for building the brand strategy and implementation of the strategy. On a daily basis, this person manages the day-to-day client communication, inclusive of job delegation and strategy ownership. This account person will actively manage all digital marketing channels while holistically guaranteeing a cohesive strategy between all the moving parts. This account manager will report to the team director, providing weekly summaries on the health of accounts, opportunities for improvement and growth barriers. This person must establish positive, healthy working relationships with their clients and team members and be able to think critically across multiple industry categories. ESSENTIAL DUTIES AND RESPONSIBILITIES: Client relationship and health of their account(s) Manages and is accountable for all marketing strategies Kicks off projects and delegates ownership Understand how paid media is working and impacting the success of the business Problem-solving mindset Responsible for client P&L and all client budgets Participates in weekly department staff meeting Identifies areas for organic growth within the account(s) Oversees the progress of a job; knows the job status at any given time Monitors competitive activity and collects competitive samples Responsible for supporting leadership within the account Works closely with senior leadership to identify and suggest solutions on how to improve software efficiencies Keeps abreast of current trends and the latest technological advances QUALIFICATIONS: Minimum of 3-5+ years as an agency account manager Must have 2+ years of experience within QSR/food industry Experience building brand strategies and speaking to their impact on the business Excellent communication skills, both written and verbal Does not need to be micro-managed Team player with positive attitude Strong problem-solving skills and detail-oriented Must live within the DFW area

NextStep Recruiting has joined hands with an amazing client in Dallas seeking to hire a catering sales manager. This amazing opportunity will work in the Dallas corporate office and will spend most of the time visiting multiple locations in the Dallas area. Successful candidate will have, but not limited to: A bachelor's degree is preferred 3+ years of sales and catering experience is required preferably in a multi-unit restaurant setting Ability to grow and cultivate catering sales through active prospecting and event planning Establish relationships with catering clients during the quoting and booking process Partner with local event vendors, including florists, rental companies, and security Have a solid understanding of full-cycle sales management, including following proper accounting procedures Ability to work a variable and flexible schedule, including nights, holidays, and weekends when necessary This is an excellent time to get your foot in the door with an amazing organization that focuses on teamwork, integrity, and excellence! This company has experienced exponential growth over the past few years with continued growth plans through 2025! If you're your level of expertise in catering and sales management experience aligns with what our client is looking for, please apply today for immediate consideration. Our client is highly motivated to hire and will conduct interviews next week! NextStep Recruiting provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, or applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.

On-Site, Irving, TX Consilium Staffing is a specialized locum tenens staffing firm that focuses on providing temporary staffing solutions for healthcare providers. Our services are designed to support both healthcare facilities and professionals by delivering tailored placement solutions that address specific needs and preferences. Role Summary We are looking for Account Managers who bring a passion for connecting healthcare professionals with short-staffed healthcare facilities in rural and other underserved communities. With the multifaceted nature of this role, the ideal candidate is able to think on their feet, find creative solutions to problems, and effectively manage relationships. Primary Responsibilities Client Relationship Management : Understanding the needs of the client to provide tailored staffing solutions and acting as the main point of contact between the locums professionals and healthcare facilities. Client Retention: Develop and implement strategies to enhance client satisfaction and loyalty, including regular follow-ups and addressing concerns proactively. Market Research : Stay informed on industry trends within the competitive landscape and changes that might impact client needs or staffing strategies. Crisis Management: Quickly respond to urgent client needs or staffing emergencies, coordinating with internal teams to find solutions and mitigate disruptions Collaboration with Internal Teams: Work closely with the recruitment and client sales team to understand staffing capabilities and ensure that client demands are met. Coordinate with billing, credentialing, privileging and other operational teams related to client accounts. Qualifications Strong communication and interpersonal skills Demonstrated ability to build and maintain long-term relationships in both a B2B and B2C capacity Goal-oriented with a track record of meeting and exceeding metrics Ability to juggle multiple tasks at once Resilience and the ability to handle rejection and objections positively Ability to quickly establish a working knowledge of all medical specialties for physicians, advanced practitioners, and mental health providers What We Offer A competitive base salary contingent on experience Uncapped monthly commissions Internal promotions and opportunity for career advancement Interactive, hands-on leadership team Vision & Dental Benefits Medical Benefits 401(k) 9 company paid holidays