Customer success manager jobs in Georgia

IRIS Software Inc. is seeking a talented Client Partner to join its growing organization and manage the overall relationships for its existing clients. Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience. Drive new business development efforts within the existing accounts. Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models. Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader. Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape. Engineer deals and run the sales cycle by guiding the presales/ delivery teams. Manage and lead the IRIS team at the customer location. Update the management on a frequent basis on the potential risks/ issues and opportunities in an account. Handle escalations and negotiate with the customers, as required. Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s). Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests. Required Skills and Experience 3+ year's enterprise consulting delivery and sales and/or executive account management with proven client relationship skills at the highest levels within customer organizations. Proven revenue attainment history in selling enterprise software services solutions Background and acumen to understand client's business, strategy and to keep up with regulatory imperatives. Excellent written and oral communication skills with an ability to make effective presentations Ability to work efficiently across multi-disciplinary teams with competing priorities Organized, self-motivated, hard-working problem-solver who is able to identify and define appropriate objectives and work independently toward achieving those objectives. Bachelor's degree required, MBA preferred Excellent presentation and communication skills. Can demonstrate storytelling capabilities Market savvy with well-developed negotiating and closing skills IRIS Software Inc. (******************** headquartered at Edison, NJ with offices in NYC and an offshore development center in India, together deploying over 4000+ resources. IRIS is an IT software services organization providing its customers with high-quality, cost-effective solutions. Iris does this through comprehensive solution offerings with best-of-breed technologies, rapidly deployable solutions, flexible engagement models and proven methodologies. This allows customers to focus on their core competencies, and concentrate IT resources on projects that directly impact their bottom-line. Thanks Rashi Agarwal ********************************

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. For more about Group Bayport, please visit: ********************************** LinkedIn: ******************************************************** Role Summary This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport's global business units. In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team. Job Responsibilities Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth. Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing. Manage U.S.-based Designers for Service, Support, and Pre-Order Queries. Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation. Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies. Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality. Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs. Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements. Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership. Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints. Manage complex escalations and resolve customer issues, acting as the final point of escalation when required. Job Requirements Bachelor's Degree or equivalent in Business, Communications, Marketing, or related field. 5-10 years of team management experience in U.S.-based Customer Service Sales and Support Roles. Proven track record leading teams in the U.S. and collaborating with international teams globally. Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions. Coordination across time zones as required. Behavioral Skills Excellent verbal and written communication skills. Strong organization and time management skills. Demonstrated leadership, coaching, and conflict resolution abilities. Ability to analyze complex issues and recommend process improvements. Strategic planning and project management skills. Commitment to high-quality customer experiences. Technical Skills Strong experience managing service operations via CRM, chat, and phone systems. Oversee payroll management and staff rostering experience. Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics. Familiarity with onboarding creative/design team members preferred. Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce. Key Responsibility Areas (KRA) & KPIs Call Handling Efficiency (AHT) - Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality. Customer Satisfaction (CSAT) - Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions. First Response Time (FRT) - Ensure timely responses to all customer inquiries, adhering to SLA benchmarks. Service Team Occupancy & Utilization - Optimize workload distribution and productivity while maintaining employee well-being. Quality Score (Interactions/Audits) - Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement. Refund, Reship & Review (RRR) Rate - Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact. SLA Adherence & Optimization - Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations. Team Attendance & Workforce Reliability - Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism. Payroll Accuracy & Compliance - Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies. Attrition Management - Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements. Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed. Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don't just innovate - we lead. Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others. We have been recognized with: 17x Google Cloud Partner of the Year awards in the last 8 years 3x AWS AI/ML award wins 3x NVIDIA Partner of the Year titles 2x Snowflake Partner of the Year awards Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023 For more details, visit: Website or LinkedIn Page Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! Job Description: We are looking for an Engagement Manager to lead the delivery of Conversational AI and automation solutions for retail and e-commerce clients. You will manage end-to-end project execution, ensure seamless client communication, and drive measurable impact across customer experience, order management, and retail operations. Key Responsibilities: Client Management Manage communication and relationships with retail/e-commerce clients. Provide guidance on Conversational AI use cases: product discovery, order tracking, returns, loyalty, store support, etc. Align internal teams with retail priorities, seasonal demands, and CX roadmaps. Present strategic insights and best practices for retail digital transformation. Project Delivery Lead the complete SDLC-solutioning, engineering, testing, deployment, and maintenance. Manage multiple workstreams and ensure timely delivery of milestones. Support teams in solving technical issues and improving bot accuracy/performance. Conduct reviews for solution quality, integrations, and compliance. Team Management Identify new retail opportunities and help refine solution strategies. Resolve technical blockers related to retail systems (POS, OMS, CRM, loyalty). Mentor team members and support skill development. Travel to client sites or retail events when required. Required Skills Excellent communication, presentation, and analytical abilities. Strong experience managing teams in a fast-paced environment. Strong business analysis skills with understanding of retail KPIs (AOV, NPS, CSAT, etc.). Ability to operate independently and manage client expectations. Nice-to-Have Experience with AI bot platforms (Dialogflow, Lex, Rasa, Azure, etc.). Understanding of NLP, conversational design, and continuous learning. Knowledge of retail voice automation (IVR, voice shopping). Exposure to solution scoping, proposals, and pre-sales activities. Interest in emerging retail tech: ML, GenAI, predictive analytics, cloud. What's in it for YOU at Quantiphi? Make an impact at one of the world's fastest-growing AI-first digital engineering companies. Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues. Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines. Stay ahead of the curve-immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

As an Account Manager team member, you will deliver value to our customers and revenue for our business by owning the implementation, expansion, and retention of a portfolio of current customers. As an early member of the team, you will have the opportunity to help build and refine the companies scaled account management motion. This is a customer-facing role that requires a passion for the customer. Responsibilities: Partner with Account Executives to smoothly onboard customers to the company's card program and platform. Build strong relationships with around customers across ~30 accounts, understanding their needs and keeping a pulse on account health (Customers can include controllers, CFO's, business owners, VP's, etc.) Own retention and growth across your book of business-driving spend and identifying expansion opportunities. Run Quarterly Business Reviews to uncover growth opportunities and collaborate with clients on strategy and upcoming product updates. Work closely with product, support, and marketing to share customer insights and help improve our roadmap and communication strategy. Requirements: 2-5 years of experience in account management, implementation, or customer success-ideally in SaaS or financial services. Proven experience and understanding of the dynamics within a venture-backed company, including its growth-oriented environment and strategic ambitions A proactive mindset when it comes to spotting customer needs and growth opportunities. Familiarity with basic sales tools and metrics. Comfortable with change and excited to grow with a fast-moving startup. COMPENSATION: $70,000-$80,000/yearly Exact compensation may vary based on several factors, including skills, experience, and education.

About the Team: The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success. About the role: We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Law Enforcement customers. A successful candidate will become an indispensable bridge between our customers and Skydio's extremely agile and world class technical teams. This role reports to the Manager, Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers. Location: The ideal candidate will be based in the Central or Eastern Timezone How you'll make an impact: Build scalable processes for customer on-boarding and post sales success Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. Develops Healthy Customer Relationship through proactive support and cadence based follow ups Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs Create customer Loyalty through proactive support and account management Advocate for Enterprise customers through deep understanding of their use cases and needs Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology Ensure expansions and renewals through proactive support. Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business. What makes you a good fit: Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement). Ability to travel 40+% of the time. Ability to obtain Part 107 certificate. Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. Experience with commercial Unmanned Aircraft Systems and related software development/deployment. Work directly with customers through proactive, metrics based engagement Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion. Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria. *Compensation for certain positions may vary based on the position's location #LI-WM1 #LI-WM1

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role As an Customer Success Manager, Strategic Global Brands, you will serve as the strategic owner of Canary's largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives-ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers. You will collaborate closely with the Enterprise Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these workstreams to customer goals, foster strong executive relationships, and drive long-term account success. Responsibilities * Serve as the strategic owner of assigned enterprise accounts, maintaining long-term executive and operational relationships. * Quarterback across workstreams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions). * Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption. * Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership. * Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager. * Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes. * Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle. * Advocate for customer needs internally by partnering with Product, Engineering, and Support to influence roadmap and resolve escalations. * Promote customer advocacy, transforming satisfied brands into champions of Canary. Qualifications * BA/BS degree. * 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting-preferably in hospitality technology or SaaS. * Proven ability to manage complex, multi-stakeholder enterprise accounts. * Strong executive communication skills with the ability to influence C-level stakeholders. * Experience in strategic planning and account growth within global or multi-property enterprises. * Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts. * Strong problem-solving skills and ability to manage competing priorities in fast-paced environments. * Project Management Professional (PMP) certification or equivalent experience is a plus. $161,000 - $207,000 a year The On-Target Earnings Range for this role is $161,000 - $207,000. This OTE figure includes a competitive base salary and target variable compensation. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

The Customer Engagement Manager will focus on managing all owned-channel marketing campaign initiatives across email, push notification, and SMS for brands within the GoTo Foods portfolio. This position is responsible for supporting channel growth by increasing guest frequency, check, and lifetime value across owned touchpoints through the development of compelling marketing campaigns and optimization of offer strategy.

As a Customer Success Manager (CSM) specializing in Revenue Cycle Management (RCM), you will play a pivotal role in ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for our RCM customers, managing their accounts, driving engagement, and delivering top-notch service. Where needed, you will serve as a direct line from our customers to our RCM team. The position will focus on increasing customer satisfaction, reducing churn, strengthening brand loyalty, and leveraging the customer relationship for referral opportunities through outreach and advocacy. WHAT YOU WILL DO... Engage in activities designed to increase customer advocacy, product adoption, satisfaction and referrals of assigned customers. Build and maintain strong, long-lasting relationships with customers, becoming their trusted advisor and advocate within Azalea Health. Build relationships with key customer stakeholders and executive sponsors. Manage communications with assigned customers and maintain regular meeting cadence and scheduled touchpoints. Generate and perform business reviews and onsite "optimization" visits with customers. Identify at risk customers and potential issues in advance to mitigate churn and lost revenue. Maintain an accurate Customer Scorecard. Monitor account health for assigned customers by continuously monitoring key performance indicators (KPIs) including financial and RCM operational metrics for customers. RCM Identify areas for improvement and recommend strategies to optimize revenue cycles. Assist in proactively detecting aberrant trends and work with internal RCM leaders and/or the customer to quickly resolve. Quickly address escalated billing issues by working closely with the A/R Specialists, Supervisors and Managers. Provide Month End Financial Reports to assigned Members either by meeting or reporting dashboards. Provide training and education to customers on our RCM solutions, helping them maximize the value of our services. Participate in the onboarding process for new customers. Develop sufficient product knowledge to demonstrate billing expertise to our customers. Maintains an excellent knowledge of our software products and services; and can perform demonstrations of all Azalea products and services to customers as needed. Address all customer concerns, inquiries, and issues promptly and effectively, collaborating with internal teams when necessary to find solutions and increase customer satisfaction. Own the creation and communication of effective corrective action / risk plans. Work with the Account Management and Sales teams to renew customer contracts and identify opportunities for upselling additional services and/or solutions. Use creative problem-solving skills to meet customer needs. Excel at building relationships by phone, email, and in-person. Complete all special projects and other duties as assigned by management. Up to 20% travel BACKGROUND AND SKILLS YOU WILL BRING... Bachelor's degree in Healthcare Management, Business Administration, or a related field. Proven experience (3+ years) in customer success, account management, or a similar role, preferably in the healthcare or RCM industry. Deep understanding of RCM processes and healthcare billing. Strong analytical skills with the ability to interpret data and trends. Experience with clinical and quality measure workflows. Excellent interpersonal and communication skills Strong organizational and project management abilities. Ability to work independently and as part of a collaborative team. Background with customer relationship management (CRM) systems preferred. SUCCESS LOOKS LIKE... Being aggressive and taking initiative; we trust you to move the needle forward Doing the job; outcomes are just as important as strategy Being adaptable and amenable to meet the changes of a dynamic and evolving industry Demonstrating humility; partnership and collaboration is who we are and how we operate Tapping into your innovative side; conventional is not always correct HOW WE INVEST IN YOU... Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance Generous employer sponsored subsidy towards employee's medical insurance premiums Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose. Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities Azalea Health's EEO Statement Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% overnight travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan for the majority of your travel time to be overnight stays. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms Compensation Annual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%) Travel reimbursement provided Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays. We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are always looking for passionate and client-focused individuals to join our Customer Success team! Whether you're an experienced Customer Success Manager or looking to grow as a Customer Success Specialist, this team offers the opportunity to build strong client relationships, drive success, and collaborate with cross-functional teams. The Customer Success team is responsible for ensuring client satisfaction, managing deliverables, and providing strategic recommendations. These client-facing roles require a blend of relationship management, data analysis, and strategy to drive performance and growth. If you think you're a fit, we encourage you to apply or join our talent community. If a relevant opportunity becomes available, our hiring manager will reach out! Key Responsibilities * Serve as the primary or supporting point of contact for assigned clients, ensuring their needs are met and satisfaction remains high. * Manage and oversee the execution of client deliverables across Product, Media, and Strategy teams. * Develop, implement, and present product upsells and monthly media plans. * Analyze and present performance data, helping clients optimize their strategies. * Lead or support client conference calls, business reviews, and in-person meetings. * Assist with new client onboarding and provide ongoing support. * Participate in new business pitches and become an expert in our technology offerings. * Provide hands-on media implementation as needed throughout the month. * Occasional travel may be required. Who Should Apply? We're always looking for proactive, detail-oriented problem-solvers who thrive in a fast-paced environment and are passionate about customer success. Whether you're experienced in managing client relationships or eager to grow in a client-facing role, this is a great opportunity to collaborate with a dynamic team, advocate for customers, and drive meaningful results. If you're a strong communicator, highly organized, and ready to take on challenges, we'd love to hear from you! * Minimum of 2+ years of client-facing experience; recruitment, transportation, or SaaS experience a plus * BA/BS Bachelor's degree * Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines * Experience working with a team & delegating when necessary * Obtain a solid understanding of our product offerings and how they benefit our clients' recruitment strategies * Proficiency with Microsoft Office What We'll Bring to the Table We know you have a life outside of work, and we believe a fulfilling career should support both personal and professional well-being. That's why we offer a range of great benefits, including: * Comprehensive Benefits: Health insurance, 401K, and unlimited paid time off to support your overall well-being. * Flexible Work Environment: A hybrid work schedule that allows for both in-office collaboration and remote flexibility. * Professional Growth: Access to professional development resources, mentorship, and opportunities to work with award-winning products that are making an impact. * Team Culture: Frequent team lunches, off-site outings, and a collaborative work environment where we celebrate wins together. * Employee Perks: Discounts on products and services, plus the opportunity to be part of a team that values innovation, creativity, and fun. We're committed to creating a workplace where you can do great work, grow your career, and enjoy the journey along the way! About AppVault AppVault specializes in groundbreaking recruitment software solutions providing a holistic approach to engaging, hiring, and retaining talent. We take steps to fully understand a client's culture, messaging, and brand to provide cutting-edge recruitment SaaS based solutions to leading B2B brands around the country. Our mission is to proactively support organizations by creating and distributing strategic multi-channel messaging to highly targeted audiences - communicating unique qualities and identifying the right candidates. Our team is comprised of dedicated and coordinated professionals - analysts, creators, supporters, and leaders - proficient in multitasking and committed to delivering. EOE M/F/D/V

Customer Success Manager (GA, Savannah) GA, Savannah Job Description: Customer Success Manager Department: Retail Operations Support About the Role TheCustomer Success Manager (CSM)is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines - Markets, Vending, Dining, and Refreshment Services - this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams. Key Responsibilities + Develop and maintain long-term customer relationships through consistent communication and on-site visits. + Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally. + Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency. + Identify opportunities to expand relationships by introducing additional Five Star services and solutions. + Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives. + Conduct regular client site visits to ensure company standards and contractual commitments are met. + Document all client interactions, feedback, and action items accurately and share updates with division management. + Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel. + Promote and uphold Five Star's values - Discipline, Leadership, Integrity, and Community - in every customer interaction. Qualifications + Bachelor's degree in business, Marketing, or a related field preferred; equivalent experience considered. + Minimum of 3 years of experience in customer success, account management, or sales, ideally within a service-oriented industry. + Proven track record of achieving client satisfaction, retention, and revenue growth goals. + Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership. + Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). + Ability to work independently, handle multiple priorities, and operate with a sense of urgency. + Willingness to travel regionally and stay overnight as required. What We Offer + Competitive base salary + Quarterly Retention Bonus: Up to $8,000 annually based on customer retention (96-100%) Incentives for Growth & Retention: + Pricing incentive up to 2.25% of unit revenue growth above CPI goals (uncapped potential) + Micro Market conversion bonuses ($200-$400 per installation) + RFP/Rebid commissions up to 2% on retained accounts + Water program and ATM installation incentives Vehicle Program: + Weekly allowance between $108-$132 based on MPG + Up to $3,200 annual vehicle maintenance reimbursement (to include insurance reimbursement) + Additional $0.10/mile reimbursement for business miles over 15,000 Other benefits: + Comprehensive health, dental, and vision insurance + 401(k) with company match, paid time off, and holidays + A collaborative, growth-driven culture that rewards initiative and results EEO Statement Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply. Location - GA, Savannah - GA

Hybrid role based in Atlanta, Georgia Role Overview 🚀 At Uncapped, we help ambitious founders realise their dreams. If you are looking for your next role in Sales/Customer Success, come join a high-performing team working with the Founders and decision-makers of high-growth companies in the US. We are transforming the way digital companies can grow their revenue, and Customer Success Managers are crucial to the client relationship. Our solutions delight our customers; our compensation plans are competitive; and our approach to your training, mentoring, and development is hands-on and designed for your success. We are on a path to becoming a significant company with global influence, and you will be working at the intersection of technology companies and venture capital investment. This role offers an opportunity to join a company and materially contribute directly to its growth. About Uncapped 👫 Founded in 2019, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. The company was born out of frustration with the limited financing options available for UK and European entrepreneurs to finance growth. Uncapped provides working capital loans to brands and retailers around the world, doing between $10m and $100m in turnover. Uncapped has raised VC funding from most notable investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures. What you will do ✍️ You will own and nurture a portfolio of US clients by offering a solution that solves a huge pain point for digital companies and beats alternatives head-to-head. Our customers love what we offer, and 90% take more capital. Own the client relationship throughout the entire lifecycle, managing additional funding applications and acting as the lead point of contact at Uncapped Work with our Underwriting team to tailor funding offers to our client's unique requirements Collaborate with our clients to deliver an amazing ongoing customer experience, problem-solving and testing solutions Identify opportunities to delight and add further value to our clients, providing them insight into and cross-selling partner products and services Become a subject matter expert on the small business financing space Provide accurate forecasting predictions and leverage our CRM system effectively Contribute to the ongoing development of sales-related systems, processes and business practices by sharing recommendations to improve efficiency and capacity Act as the voice of our customers, feeding back insights into the product development cycle Drive improvements to NPS through immediate post-sales aftercare activities such as platform demos for customers Requirements Who you are 👀 4+ years experience in commercial closing roles in the B2B technology or financial services industries You are interested in the high-growth E-commerce ecosystem You are a natural people person: charismatic, emotionally intelligent and able to adapt your communication style to your audience You have excellent analytical skills tempered with a sense of commerciality, financial acumen and strong administration skills Experience working with Hubspot Excellent organisation and time management skills A tenacious and proactive approach Benefits What we offer 🎁 At Uncapped, our people make us successful. We are a start-up with big goals, and we work hard, so we want to give everyone the benefits they really want. We are continually adding to this list as new people join -- here are some of the things you can expect: Unlimited holiday: we believe that well-rested and happy people make the best employees Competitive compensation plan Personal growth fund: Raise your game from great to spectacular Monthly recognition and awards: Celebrate wins big and small The opportunity to make a big impact every day on the lives of European and US entrepreneurs. Optional workspaces in Warsaw, London and Atlanta We are only able to consider applications from those who are eligible to work in the USA without requiring sponsorship.

Job Description About Cognigy Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel. Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team. Why you'll love working at Cognigy - our promise to you We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone. We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust - always! It's no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts Team, Trust, Transparency, Technology. Your new role Seize the opportunity to become a catalyst for outcomes, driving unparalleled value in the cutting-edge landscape of enterprise AI software! Your expertise will guide strategic implementation of Cognigy's technology, directly linking every customer interaction to measurable business success. As the architect of business value, you'll manage customer health, devise value-centric sales strategies, and synchronize seamlessly with cross-functional teams to ensure clients not only realize but also maximize the potent benefits of their investment. The success of your customers is your passion and motivation! Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases. Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions. Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features. A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations. Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business. Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn. Develop consultative sales strategies, crafting compelling proposals that build trust, align with customer goals, and demonstrate the strategic value of Cognigy's solutions. Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth. Act as the bridge between customers and internal teams, ensuring seamless communication to deliver on customer objectives and showcase Cognigy's innovative capabilities Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success. Requirements About you At least 5 years of experience in the enterprise software space as a Customer Success Manager or Technical Account Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates, customer satisfaction and product adoption. A deep understanding of what constitutes strategic business value in the contact center software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives Proven ability to establish yourself as a trusted advisor by demonstrating thought leadership, leveraging industry insights, and fostering executive-level relationships. Exceptional communication skills, both written and oral. Adept at building rapport and fostering collaborative relationships with customer personas at all seniority levels. Strong product and infrastructure knowledge with enterprise cloud solutions including the ability to communicate, negotiate and justify technical complexity with both technical and non-technical customer stakeholders. An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities. Openness to travel up to 30% of the time within USA, including preparedness for occasional international conferences or meetings. A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization. Fluency in English is essential A personal alignment with our company's values and culture, contributing positively to our high performance work environment. Growth Potential At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience. Benefits Life at Cognigy - What we offer you We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include Attractive and performance-oriented salary Medical, Dental, Vision, Life, & Disability insurance 401(k) Unlimited leave Unique opportunity to help build and shape the company, with little hierarchy Flexible working options Colleague recognition, reward and celebration events Global Employee Assistance Program ClassPass membership, giving you access to a variety of fitness and wellness experiences Ongoing learning and development opportunities, including LinkedIn Learning One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum - resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom's high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning. The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader. We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom's mission and vision. You will... Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform. Serve as the primary contact for customers delivering a value-driven customer journey Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience. Participate in onsite visits to support district initiatives, professional learning, and customer's needs 30% Travel What we're looking for... BA or BS degree or higher At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company Experience using and/or implementing High quality instruction materials (HQIM) Experience with set-up, configuration, or administration of a SAAS software product Education field experience, and/or experience as a success manager in ed-tech Strong empathy for educators Passion for improving education equitably $70,000 - $90,000 a year Bonus Structure: Additional $15K OTE - Prorated to start date Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer Full time permanent employees are eligible for the following benefits from their first day of employment:* Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance * One Medical membership (in participating locations) * Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year. * 10 paid sick days per year (pro rated depending on start date) * Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State. * Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Description Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast-growing HR technology startup as our first Customer Success Manager. Help companies reduce turnover and hire better talent using our innovative platform. Ground-floor opportunity with significant career growth potential. Compensation & Benefits: Competitive salary: $70,000 - $95,000 based on experience Performance Bonus Health, dental, and vision insurance PTO Work Environment: Hybrid work environment, but strong preference for candidates who live close enough to walk, bike or scooter to the office. We will help the successful candidate move near to the office. 3 days in the office are expected. Most of us are here 4 or 5 days. Friday is Fun Shirt Friday. Fast-paced startup culture Growth Opportunities: Shape the customer success function from day one Direct access to founders and leadership team Potential to build and lead a team as we scale Exposure to all aspects of startup operations About Our Company We're a software startup transforming how employers hire and retain top talent. Our platform combines data analytics with proven engagement strategies to help companies build stronger teams and reduce costly turnover. Company Culture Customer-first mindset in everything we do Data-driven decision making Transparency and open communication Ownership and accountability Fast learning and continuous improvement Our Recruiting Process: 1. A person will review your resume' 2. Those who pass the first screen will receive an AI interview call to ask about basic screening questions. 3. Those who pass the second screen will receive a video interview about specific customer success topics. 4. The next step will be a person to person interview conducted over the web. 5. The final step is an in person office interview. Thank you for considering Canary Hiring Technologies and good luck! More Requirements/Responsibilities Key Responsibilities Manage customer relationships from onboarding through renewal. Drive product adoption and ensure customers achieve hiring and retention goals. Build customer success processes, playbooks, and training materials from scratch. Analyze customer data to identify trends and improvement opportunities. Partner with Sales, Product, and Engineering teams on customer feedback. Create and track success metrics (NPS, retention, adoption rates, ROI). Identify upsell and expansion opportunities within existing accounts. Required Qualifications 3+ years in customer success, account management, or client-facing B2B roles SaaS experience required Proven track record managing multiple accounts and driving retention Strong communication and relationship-building skills Proficient with CRM systems and data analysis tools Bachelor's degree Preferred Qualifications B2B SaaS customer success experience HR technology or talent acquisition software background Experience building CS processes at early-stage companies Familiarity with people analytics or employee engagement platforms Experience with or training on AI agents Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer's goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer's needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You'll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do Responsible for base revenue retention on existing GBG solutions within customer portfolio Help design and measure health metrics and implement improvement plans as required Build relationships with existing contacts and identify new contacts to deepen engagement Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs) Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements Proficient in GBG's solutions and the value they provide across various use cases Understand your customer's needs to guide them through best practice product adoption Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues Operate cross-functionally with a wide range of internal teams to address customer needs and issues Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG Requirements Skills we are looking for Experience: Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement. Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs). Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: Strong passion for delivering best-in-class customer experience. Ability to translate data into compelling success stories and actionable insights. Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment. Proactive mindset for identifying solutions and managing execution to completion. Interest in product capabilities and applying them to solve customer challenges. Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges. Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Customer Success Manager At SPINEN, we've been delivering reliable, client-focused Managed IT Services to Middle Georgia and surrounding areas for over 25 years. As we continue to grow, we're seeking a Customer Success Manager to lead a POD (a customer service team with specific clients) and drive long-term value and satisfaction for our clients. This role is ideal for someone passionate about building meaningful relationships, understanding complex business challenges, and aligning those needs with technological solutions. You'll collaborate with the POD Solution Manger in helping our clients achieve their business goals while ensuring an exceptional experience throughout their lifecycle with Spinen. Job Duties/Responsibilities: Lead and develop the POD, fostering a culture of service, accountability, and excellence. Oversee client onboarding, contract renewals, and service expansion opportunities, ensuring a smooth and timely process. Build trusted advisor relationships with clients, identifying opportunities to improve their business through technology. Collaborate closely with technical and sales teams to recommend tailored solutions, including cloud, compliance, and security offerings. Ensure accurate and timely documentation and management of client information Develop and maintain key client success initiatives such as SBRs, onboardings, and training Monitor industry trends and client feedback to anticipate needs and improve service delivery. Act as an escalation point for complex client issues, working quickly to resolve challenges and maintain satisfaction. Lead process improvement and cross-functional initiatives to enhance the overall client experience. Supervisory Responsibilities Assist with hiring, training, and supporting departmental staff. Provide regular, constructive feedback and performance evaluations. Manage the daily operations and workflows of the POD. Required Skills & Competencies: Ability to simplify and communicate technical information clearly to non-technical stakeholders. Strong understanding of Managed Services, Cloud, and Security solutions. Excellent organization and multitasking abilities with keen attention to detail. Experience driving consultative sales and client engagement strategies. Strategic thinking with the ability to identify and act on growth opportunities within client accounts. Skilled in CRM management, proposal creation, and cross-functional collaboration. Preferred Experience: 3-5 years in a Customer Success, Account Management, or similar role preferably within the MSP or IT services space. Proven track record in team leadership and client engagement. Physical Requirements Prolonged periods of sitting and computer work. Willingness to travel locally for client meetings and networking events.

About the Team: The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success. About the role: We are looking for a motivated Customer Success Manager - Commercial with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our utility and emerging industries customers. A successful candidate will become an indispensable bridge between our customers and Skydio's extremely agile and world class technical teams. This role reports to the Manager of Enterprise Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers. How you'll make an impact: Build scalable processes for customer on-boarding and post-sales success Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. Develop healthy customer relationships through proactive support and cadence based follow-ups Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs Create customer loyalty through account management Advocate for enterprise customers through deep understanding of their use cases and needs Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology Ensure expansions and renewals through helping customers realize their desired outcomes. Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business. Requirements Ability to travel 40% of the time. Ability to obtain Part 107 certificate. What makes you a good fit: Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. Experience with commercial Unmanned Aircraft Systems and related software development/deployment. Work directly with customers through proactive, metrics based engagement Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion. Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria. *Compensation for certain positions may vary based on the position's location #LI-WM1#LI-WM1