Customer success manager jobs in Grand Prairie, TX

The National Account Sales Manager (NASM) will lead Bioworld's growth within the Home Division, focusing on national retail accounts. This role emphasizes expanding sales of home, lifestyle, and select accessory products, developing long-term partnerships, and establishing Bioworld as a preferred supplier to major retailers. The NASM will drive sales performance, identify new business opportunities, and implement programs that balance sell-in success with strong sell-thru performance. This role partners cross-functionally with design, product development, and marketing teams to deliver customized solutions that meet the needs of national retailers. Qualifications Identify, pursue, and secure new business opportunities within the convenience store channel, starting with large-format retailers. Build and grow long-term strategic partnerships by understanding customer needs, shopper behavior, and market opportunities. Conduct market and store-level research (e.g., planogram analysis, display opportunities, shopper flow) to build recommendations for placement and assortment. Develop and present customized sales programs including visual merchandising concepts (shelf layouts, freestanding displays, entrance fixtures). Collaborate closely with internal design and merchandising teams to align customer feedback with market trends and product innovation. Manage the sales pipeline, forecasts, and reporting for assigned accounts; ensure alignment with company financial targets. Represent Bioworld at customer meetings, trade shows, and industry events. Maintain a strong understanding of competitive landscape, price points, and consumer trends in the convenience channel. Job Essential 3-5 years of direct sales experience in home goods or consumer goods, preferably with national retail accounts. Proven expertise in developing strategic retail programs with measurable sell-through results. Possess strong customer relationship management skills and the ability to sell to all levels of retail organizations. Demonstrate knowledge of retail merchandising, planograms, and display strategies. Exhibit strong presentation, verbal, and written communication skills. Be able to manage multiple projects independently while collaborating across teams. Be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook). Show adaptability, critical thinking, and problem-solving skills in a fast-paced environment. Have a passion for retail, consumer behavior, and trend-driven product.

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan for the majority of your travel time to be overnight stays. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. #LI-Remote

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. *Fluency in both English and Spanish is required. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: Develop and manage customer portfolio. Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. Drive revenue growth by demonstrating successful achievement of customer guided value measures Minimize customer churn through customer success plans and customer lifecycle management. Resolve customer requests and concerns ensuring improvements to customer experience. Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. Be a reliable point of contact and brand ambassador for Nozomi and its products. Work across departments ensuring proper customer visibility and outcomes are met. Aid in product design and product development through customer feedback. Assist in creating training courses and educational materials for other members of the department. Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: Experience in a customer success position supporting a technical product is a plus Fluency in both written and oral English and Spanish languages is required. Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks Proven experience in IT and network security (OT experience is a plus) Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered Previous experience in a TAM or SE role is highly valuable Experience working with brand image and promoting value through customer experience Accountability, personal organization, and ability to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills - able to compile and deliver technical reports and executive level presentations Leadership and Competency engaging with CxO to technical staff. Experience analyzing and optimizing processes in the Customer Success department. Patient and active listener. Passion for service. #LI-Hybrid #LI-AF1 Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as: Health & Wellness Financial Work-Life Balance Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

The Basics: This customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. The successful candidate will be able to support a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results. This position follows the Company's hybrid schedule which currently requires employees to work in the Addison, TX office a minimum of three days per week (Tuesday, Wednesday and a third day of choice). What You'll Do: Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer's environment but also insights as to how to overcome obstacles to implement new technologies Develop and maintain the necessary relationships with customers to ensure alignment to their business needs Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers We're Looking For: Education BA/BS or equivalent experience preferred Experience Required 1-3 years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model Has demonstrated consulting and project management skills Working knowledge of endpoint technology You are A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium Willing to contribute suggestions and ideas to further customer and Tanium goals Eager to become an expert in demonstrating value and return on investment to our customers Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions. A strong communicator and intuitive listener Professional, insightful, and values-driven Motivated to help to solve the toughest IT problems faced by organizations today Other Travel ranging from 5 - 15% within regional territory Onsite / customer-located work as deemed necessary by the customer and/or account team About Tanium Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit ************** and follow us on LinkedIn and X. On a mission. Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. What you'll get The annual base salary range for this full-time position is $45,000 to $135,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits. For more information on how Tanium processes your personal data, please see our Privacy Policy.

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: Reporting to the Manager, Customer Success, the Senior Customer Success Manager is responsible for managing a portfolio of strategic client relationships for freight brokers leveraging Triumph's suite of products. The Sr. CSM ensures customers achieve their goals, realize value from our solutions, and maintain a strong, ongoing partnership. This role requires proactive engagement, consultative problem-solving, and a deep understanding of customer needs to drive satisfaction, retention, and growth. This role owns a smaller portfolio of high-value or complex accounts. Leads strategic engagement and success planning with minimal oversight, contributing to retention and growth initiatives. ESSENTIAL DUTIES & RESPONSIBILITIES * Guide new customers through onboarding, ensuring a smooth and successful transition into Triumph's services. * Conduct regular check-ins and review meetings to assess progress, share insights, and reinforce value. * Monitor customer satisfaction and engagement, proactively addressing issues or concerns to maintain high levels of client satisfaction. * Maintain high client satisfaction scores, including Net Promoter Score (NPS) and other feedback mechanisms. * Build strong, lasting relationships with clients by understanding their goals and aligning Triumph's solutions to meet evolving needs. * Drive account retention by consistently delivering value and managing relationships with care and responsiveness. * Monitor and improve account health metrics such as engagement, product adoption, and issue resolution timelines. * Identify opportunities for growth and expansion within existing accounts, including upselling and cross-selling aligned with customer needs. * Collaborate with internal teams to advocate for customer needs and enhance the overall customer experience. * Maintain accurate records of customer interactions, feedback, and progress using CRM tools. * Contribute to Customer Success business development activities, including lead generation, referrals, and strategic outreach in collaboration with sales and marketing teams. * Perform other duties as assigned. EXPERIENCE & EDUCATION The successful candidate will possess strong customer success and relationship management skills. * Bachelor's degree in Business, Communications, or a related field. * 3-5 years of experience in customer success, account management, or a client-facing role, with demonstrated success managing strategic accounts. * Experience using CRM systems (e.g., Salesforce) or similar tools. SKILLS & ABILITIES REQUIRED * Proficient in Microsoft Office suite of products. * Ability to interpret customer data and apply insights to improve account outcomes. * Strong interpersonal and communication skills, with a customer-first mindset. * Demonstrates emotional intelligence, empathy, and ownership in problem-solving. * Skilled in active listening and consultative engagement to uncover customer needs. * Builds trust-based relationships and delivers personalized customer experiences. * Results-oriented with resilience and ability to navigate complex situations. * Ability to manage multiple priorities and work effectively in a collaborative environment. WORK ENVIRONMENT The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Moderate noise (i.e. business office with computers, phone, and printers, light traffic). * Ability to work in a confined area. * Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. * While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. * Specific vision abilities are required by this job due to computer work. * Regular, predictable attendance is required. * Frequent travel to client visits is required - up to 50% We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

Customer Success Manager (CSM) connects our most strategic clients to LSEG's portfolio of GIACT business. This specialist plays a key role in ensuring our customers discover the full power of LSEG by implementing workflow solutions while continuously providing scalable yet adaptable mentorship. The Senior Specialist will maintain a portfolio of high value client partnerships as well as work closely with the CSM Director to elevate the customer experience. The role is comprised of relationship management, education, deep functional expertise and leading standard processes for customer success. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in client relationships. By redesigning our client's business through user adoption of our suite of solutions, the CSM crafts the conditions for efficient renewal and upsell growth. Role Responsibilities: * Clearly define business outcomes and build a comprehensive success plan to include customer objectives, partners, achievements, risks and metrics needed to achieve them. * Demonstrate and educate customers on content and technology in a manner that is tailored to their specific use-case. * Supervise usage data, health gauges and growth opportunities in order to build relevant insights and strategically pivot when vital. * Timely LSEG business development partners (solution sales, Account Management, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements. * Ensure customers derive maximum value from their investment, analyze all licenses and collaborate with other LSEG partner teams to ensure retention and growth. * Build, maintain and demonstrate positive relationships with business decision makers and users within each account to influence adoption * Support key internal processes and look for areas of improvement and better execution. Qualifications and skills: * 8+ years of frontline experience in customer success, account management or relationship management preferably within Risk and Compliance * Execution focused with strong performance record, proactive, and positive. * Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team), with success influencing other teams. Role Responsibilities: * Posses a detailed understanding of Giacts products and applicable use cases for current clients. * Develop a detailed understanding of current clients business models, develop and grow executive level contacts at current clients. * Develop strategies to effectively grow revenue through new use cases of current products. * Identify and initiate new product sales opportunities through the performance of thorough analysis of existing current clients use cases, challenges faced by clients and products offered by Giact. * Develop a robust sales pipeline and meet monthly and quarterly MCV and ICV quota goals * Conduct quarterly business reviews with current clients identifying points of interest of how clients are using Giacts products and uncovering additional opportunities for revenue growth * Partner with your sales partner to strategically plan on how to grow wallet share of current clients * Proactively advocate for GIACT's services with current clients through frequent interaction with executives at current clients. * Handle service requests with current clients in an expeditious manner to ensure strong relationships with our current clients * Ensure Salesforce and other reports are updated timely and accurately to reflect status of current accounts and opportunities. * Leverage sales and data collection techniques to anticipate Client need and determine product fit * Create compelling value propositions that are aligned with existing Client requirements for the sale of new products and services to Client C-level officers and members of executive management * Proactively manage the retention of current accounts engaging with clients ahead of renewals with a well developed renewal strategy. * Consistently implement GIACT's internal account management, business development and sales methodologies * Manage time wisely and seek increasingly efficient ways to contact Clients and sell additional services * Collaborate internally with key GIACT Collaborators to drive deals * Monitor, report upon, and manage transaction volume per account as needed * Ensure new accounts assigned are billed correctly, progress timely through integration and implementations. * Leverage events, whitepapers, webinars, industry concerns/issues and other current items/initiatives to drive new sales to existing Clients * Participate in the planning and marketing of GIACT events to existing Clients * Attend tradeshows and other events as required * Actively assist/monitor the resolution of Client issues * Position may require business travel Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we're looking for a highly skilled and experienced talent to join our dynamic team. Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor. Learn more at: ********************* Summary The Customer Success Manager (CSM) is the strategic owner of customer relationships across Armor's managed services offerings. This role is accountable for ensuring customers achieve desired business outcomes through successful activation, optimization, and usage of Armor's services. The CSM builds deep, trusted relationships across technical and executive stakeholders, aligning Armor's capabilities to customer strategic goals. The CSM utilizes this alignment to drive long-term retention and expansion opportunities, cementing customers as advocates for Armor as a business partner. The CSM acts as a business partner, blending technical understanding with commercial and industry insight to influence customer strategies, mitigate risk, and uncover new opportunities. Operating with high autonomy, the CSM orchestrates cross-functional teams, including SOC analysts, cloud engineers, solution consultants, and professional services, to deliver a unified, high-value customer experience. The CSM is also instrumental in either managing or helping drive execution of programs and projects to enable the evolution and continual improvement of Armor's products and services with a focus on driving customer success. This role operates in a hybrid structure with on-site presence three days a week, specifically Tuesday, Wednesday, and Thursday, based in the Plano, Texas area. Essential Duties and Responsibilities (Additional duties may be assigned as required) Strategic Relationship Management Serve as the point of contact for strategic and enterprise-level customers. Build technical and executive-level relationships and maintain multi-threaded engagement across technical, operational, and business stakeholders. Develop and execute strategic account plans aligned to customer business objectives. Business Understanding & Outcome Alignment Gain deep insight into the customer's industry, market position, compliance landscape, and key business drivers. Map Armor services to specific business outcomes such as growth enablement, operational efficiency, and risk reduction. Facilitate joint success planning with clearly defined metrics and milestones. Lifecycle Ownership Oversee the full customer lifecycle from onboarding and activation through renewal and expansion. Drive continuous optimization by leveraging service insights, industry benchmarks, and proactive recommendations. Drive adoption of new Armor products, services, portals, and processes. Coordinate closely with Armor engineering, support, and SOC teams to address customer needs while also planning and facilitating Armor's routine technology management work including upgrades, migrations, and maintenance activities. Lead or actively support the execution of internal or customer-facing programs and projects that enhance the Customer Success function, ensuring they are delivered on time and aligned with strategic goals. Technical & Service Expertise Maintain deep knowledge of Armor's workflows, SOC processes, threat detection methodologies, and reporting capabilities. Understand Armor Enterprise Cloud architecture, performance metrics, compliance reporting, and security configurations. Correlate security and hosting performance data to provide holistic recommendations. Risk Management & Retention Monitor account health through usage data, performance metrics, and customer feedback. Identify and mitigate churn risks early through proactive engagement. Address escalations promptly, engaging cross-functional resources as needed. Advocacy & Growth Enablement Identify and cultivate customer advocates for case studies, references, and joint marketing initiatives. Spot expansion opportunities across Armor's product and services portfolios and position them as strategic enablers. Support the sales team in renewal and expansion motions with strong business cases. Success Measures Retention rate and reduced churn among strategic accounts. Expansion of Armor's footprint within customer environments. Growth in customer advocacy and public references. Improved customer satisfaction scores and NPS. REQUIRED SKILLS Strategic Partner: Operates as an extension of the customer's leadership team. Business Outcome Focused: Frames Armor's value in terms of ROI, efficiency gains, and risk mitigation. Cross-Functional Leader: Coordinates internal and external resources seamlessly. Analytical & Data-Driven: Leverages metrics to inform recommendations and strategy. Executive Communicator: Adapts messaging for technical teams through to C-suite. Proactive & Growth-Minded: Anticipates needs and identifies new opportunities. Preferred experience: 5+ years of experience in customer success, account management, or related roles within managed services, cloud hosting, or cybersecurity SaaS. Proven track record managing strategic or enterprise-level accounts with measurable retention and growth results. Understanding of cybersecurity concepts, SOC operations, and cloud infrastructure. Demonstrated ability to interpret and present technical data in business terms. Ability to travel to customer sites, anticipated to be no more than 15%. WHY ARMOR Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role - we want talent who will help us write the next chapter of our growth story. Armor Core Values: Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges. Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances. Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection. Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes. Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere. Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. Enhance engineer's journey by delivering Generative AI skills and new ideas to drive adoption and productivity. As a Customer Success Manager in AI for Tech team, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and activities as a core contributor of the team. You will be instrumental in advancing the engineer's journey by imparting Generative AI skills and new ideas to boost adoption and productivity. Your role will leverage your expertise in proactive collaboration, feedback sessions, and deep product knowledge to cultivate a culture of continuous learning and proficiency. You will build and sustain strong relationships with our engineers, gaining insight into their unique needs and activities, and recommend they achieve success with our Generative AI solutions. Your primary focus will be on driving product adoption, enhancing proficiency, and empowering engineers to effectively utilize AI technologies, thereby maximizing their potential and contributing to the organization's innovation and growth. Job responsibilities Drives product adoption, expansion, and retention activities to maintain a healthy customer base. Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needs. Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements. Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities. Design and implement training programs that elevate engineers' skills in Generative AI, recommending they achieve proficiency and can effectively apply AI technologies in their work. Develop strategies to promote the adoption of Generative AI solutions, enabling engineers to enhance productivity and achieve their plans of the future. Foster a culture of continuous learning by providing ongoing educational opportunities and resources that keep engineers updated on the latest AI advancements and new ideas. Facilitate collaboration between engineers and cross-functional teams to integrate Generative AI solutions into their workflows, maximizing their potential and contributing to organizational innovation. Conduct regular feedback sessions with engineers to gather insights and refine training content, improving alignment with their unique needs and activities. Establish and maintain strong relationships with engineers, understanding their individual challenges and plans of the future to tailor support and guidance. Leverage deep product knowledge to provide expert guidance and mentorship, helping engineers navigate and succeed with Generative AI solutions. Empower engineers by providing the tools and resources needed to effectively leverage AI technologies, driving their success and growth within the organization. Identify opportunities for innovation and growth through the effective use of Generative AI, contributing to the organization's strategic plans of the future. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in customer success roles in product or technology Demonstrated ability to influence product adoption and customer retention. Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels. Proven ability to learn new technologies and teach it to others. 5+ years of experience or equivalent expertise in roles that integrate customer success with a strong foundation in technology and engineering. Comprehensive understanding of Dev Assist tools, technologies, concepts, and practices, enabling effective support and guidance for engineers. Demonstrate ability to drive product adoption and enhance proficiency in Generative AI technologies, ensuring engineers can leverage AI solutions effectively. Excellent communication and interpersonal skills, capable of engaging and influencing stakeholders across various levels. Ability to quickly learn and teach new technologies, ensuring engineers are equipped to utilize AI solutions. Proficiency in journey mapping and process mapping to identify and address areas for improvement in engineer workflows. Strong leadership, project planning, and execution skills to effectively manage learning initiatives and drive results. Ability to deliver clear, concise presentations, training sessions, and workshops that enhance learning and proficiency, good analytical and problem-solving skills, with the ability to make data-driven decisions and prioritize features based on engineer needs and business plans of the future. Preferred qualifications, capabilities, and skills Good analytical and problem-solving skills, with the ability to make data-driven decisions and prioritize features based on engineer needs and business activities. Experience in a business to business (B2B) environment or as a colleague in a customer environment. Specialized knowledge or certification in Generative AI technologies and their application in engineering contexts. Demonstrate ability to work collaboratively across departments, including product, engineering, and support teams, to drive technology initiatives. Good focus on understanding and addressing customer needs, with a demonstration of improving customer satisfaction and engagement. Familiarity with Product Development Life Cycle (PDLC) and Agile development in Software Development Life Cycle (SDLC), along with a solid grasp of DevOps practices, methodologies, and tools.

The Customer Success Manager (CSM) is responsible for creating a world class level of service by leading and organizing internal and external resources The Customer Success Manager (CSM) is responsible for creating a world class level of service by leading and organizing internal and external resources required to achieve the operational success of regional or global customer programs within CyrusOne's data centers. The CSM is a critical member of the Customer Success organization by overseeing customer's onboarding experience, process adoption, technology platform enablement, reoccurring operational reviews, and strategic customer initiatives. The CSM solves customer escalations, identifies trends, and implements change while partnering with the CyrusOne Account Team and other key business stakeholders to drive KPIs. Responsibilities: Customer Onboarding & Enablement Engages with new and existing customers during implementation to support and enable technology platform success, contractual requirement adherence, and regional policy and escalation procedures. Conducts portal and technology platform training including initial configuration of locations, users, notifications, and reporting capabilities. Reviews, documents, and communicates contracted support requirements for functional teams and business process stakeholders. Collaborates with the Implementations Managers and regional Facility Operations teams to prepare for operational handover of the data center space, including interim early access requirements. Creates and develops Site Induction documentation through partnership with the business stakeholders and Global Marketing team. Partners with the CyrusOne Sales and Account Team to transfer account knowledge, stakeholder contacts, customer expectations, and plan for regular customer cadence meetings. Customer Operational Management Drives, manages, and resolves critical customer issues and escalations to generate an excellent customer experience and maintain operational excellence of the CyrusOne team. Confidently communicates CyrusOne's standard policies and procedures, and proactively communicates process modifications as applies to the supported customers. Proactively identifies and collects customer experience trends through data driven systems and direct customer feedback. Leverages customer trends and feedback to identify and create long-lasting solutions that benefit the customer experience, including providing the information to functional teams to improve the customer experience. Identifies, defines, and documents non-standard customer processes and policies. Proactively contacts key customer stakeholders during an incident response to understand and communicate impacts, internal and external escalation requirements, SLA considerations, RCA status, and Corrective Action initiatives. Performs weekly, monthly, and quarterly customer meetings to review open action items, quote and order status, support requests, changes, incidents, and strategic initiatives. Partners with the Global Service Desk, Implementations Managers, Facility Operations, and Service Delivery teams to assist with order delivery and fulfillment. Supports customer incident drills to ensure process and communication alignment between the CyrusOne functional teams and customer stakeholders. Assists customers with audit and tour requests to ensure support, content, and compliance documentation is complete and accurate. Performs QA/QC of custom reporting packages. Leads cross-functional teams to plan and execute special customer projects and strategic initiatives. Customer Account Team Support Clearly articulates and understands CyrusOne products, services, and capabilities to ensure expectations and utilization are aligned and maximized. Monitors the quote and order status to ensure timely and accurate creation, processing, and fulfillment of ordered products and services. Partners with the Customer Account Team to understand opportunities to facilitate account growth, gain insight to the customer, and prepare the operational ecosystem for associated the demand. Flags and escalates churn risks to raise awareness of potential business risks. Supports the Account Team and Facility Operations Team as needed to monitor and communicate contractual space and power commitments, customer utilization, capacity reviews, and billing issues. Develops deep and meaningful relationships with customers to enable transparent communication, customer success, and mutually beneficial insight into business opportunities. Qualifications: Communications and Relationship Management Willingness to attract and nurture customer relationships, vendor relationships, and industry partner contacts to ensure positive reputations and continued success. Ability to tactfully navigate through escalations, challenging conversations, conflicting interests, and financial considerations while maintaining composure, core values, and goodwill. Desire to build and develop relationships with CyrusOne colleagues to increase organizational effectiveness and mutual value generation Naturally enthusiastic for the work, industry, and growth opportunities, while demonstrating strong interpersonal, written, and oral skills Technology savvy with the ability to adopt and respect global forms of communication including cultural norms, language barriers, and time zone differences Business Process Innovation Customer success mentality with the ability to prioritize the customer experience Ability to document current processes while conceptualizing evolved processes through systems and automation Aptitude to develop feedback systems, surveys, reports, and lessons learned documentation Requirements: BA or BS in technical discipline or equivalent practical experience 5+ years' experience in data center colocation or IT infrastructure support Technical aptitude and understanding of the technical service industry preferred Experience with data center builds, migrations, and installations preferred Experience in account and escalation management, change management, and incident management Proven track record building positive relationships with customers Highly organized with a strong attention to detail. Ability to analyze data, issues, and trends to develop impactful solutions Knowledge of telecom, network, cloud services, and IT systems CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Required Travel :Minimal Managerial - Yes Hybrid Work Model: Typically 3 days onsite Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit ************** At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence A Customer Success Manager (CSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes while using a company's products or services. What will your job look like? Key Responsibilities: Customer Relationship Management: Develop and maintain strong relationships with assigned customers, ensuring high levels of satisfaction and retention. Onboarding and Training: Guide customers through the onboarding process, providing training and resources to help them effectively use the product or service. Proactive Support: Monitor customer usage and engagement, identifying potential issues before they arise and offering solutions to enhance the customer experience. Feedback and Advocacy: Act as the voice of the customer within the organization, capturing feedback and communicating it to relevant teams to improve products and services. Account Growth: Identify upsell and cross-sell opportunities, working closely with sales teams to drive revenue growth through existing accounts. Performance Metrics: Track and analyze customer metrics to measure success and identify areas for improvement, ensuring customers receive maximum value from the product. Key Skill: Must have SaaS B2B experience and have handled multi-million dollar accounts. All you need is... Serves as the primary point of contact for customers post-sale, especially for production incidents and operational needs. Drives ARR growth by identifying merchant opportunities within M1 customers to increase subscriptions. Collaborates with Finance and Business Operations to update volume and consumption forecasts for invoicing, reporting, and future planning. Engages with business customers users to advise on subscription market opportunities and product usage. Collaborates with IT stakeholders on upsell opportunities and usage optimization. Success is measured by: ARR growth (including AMR), Customer satisfaction (CSAT), Voice of the Customer (VOC), Contract renewals, Revenue collection KPI's: ARR (Annual Recurring Revenue) NRR (Net Recurring Revenue) CSAT (VOC) KPIs - MRR (monthly recuring revenue), MRR (month-to-month) Growth, ARR, NPS Why you will love this job: Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization! Lead projects for market leading software solutions for the telecommunications industry. Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Who is NTE, NTE 35W, and LBJ? The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving. The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Job Description: The Marketing & Customer Engagement Manager will have the opportunity to leverage a combination of strategic, quantitative, technical and presentation skills to deliver impactful analyses and easy-to-understand insights. Essential Duties and Responsibilities: * Responsible for the strategic planning and management of the data driven marketing strategy while ensuring a consistent brand message and quality. Develop roadmap for email campaigns, promotions, social media, and customer acquisition. * Identify and perform marketing-focused analyses and campaigns that connect consumer data/insights with actionable business opportunities * Develop a base knowledge of customer spending trends and segmentation and create targeted marketing campaigns based on the analysis. * Initiate, develop, and perform simple to increasingly complex analytical projects centered around understanding customer behavior and motivations that can lead to better informed business decisions aimed at maximizing revenue. * Continuously improve upon strategy and company goals by monitoring campaign results, analyzing key metrics and presenting analysis to leadership * Design, implement, and facilitate the marketing and customer education plan for the projects * Budget planning and control * Oversee the contractual relationship with the marketing suppliers and the work produced by the marketing agencies * Edit materials according to specific market or customer requirements * Develop promotional materials including marketing collateral and print copies * Coordinate with Corporate Affairs department in the implementation of the media plan * Coordinate marketing efforts with other stakeholders (NCTCOG, TxDOT, NTTA, etc.) * Monitor and update contents for the companies' website * Work with the Revenue Management Department to identify strategies around promotions, discounts, loyalty programs, etc. in order to increase Managed Lanes Usage * Create insights out of customer trends * Understand and manage marketing spend and adhere to a budget * All other duties as assigned Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfil those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: * Bachelor's degree in marketing analytics or strategic communications * 10+ years of full-time, organizational experience that includes consumer insights and analytic data modeling, complex financial and consumer-facing marketing analyses, related business planning, and supporting system integration Professional Qualities: * Detail-oriented with the ability to manage projects from inception through execution * A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment * Self-starter with hands-on approach * Ability to professionally communicate with other department heads and leverage them to coordinate with the marketing efforts * Expert enterprise-level business analysis skills, including the ability to gather, organize, scrutinize, analyze, and interpret large datasets and then make actionable, sustainable business recommendations based upon those analyses * Highly proficient ability to effectively develop and deliver simple, impactful presentations from complex data and analytic insights using charts, graphs or other representations to audiences of varying responsibility within the company * Expert verbal and written communication skills; ability to communicate effectively with others using spoken and written English, including the ability to communicate effectively with audiences of varied responsibility and quantitative understanding * Displays imagination and originality in their work; consistently raises new ideas; questions the status quo Computer Skills: Expert working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Adobe Premier. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment may be moderate to high at times given that the employee will be working around heavy machinery * Some roadway travel required * The employee must be able to individually lift and/or move up to 50 lbs. * The employee is frequently required to stand, walk, drive and sit for long periods of time

Who is NTE, NTE 35W, and LBJ? The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving. The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Job Description: The Marketing & Customer Engagement Manager will have the opportunity to leverage a combination of strategic, quantitative, technical and presentation skills to deliver impactful analyses and easy-to-understand insights. Essential Duties and Responsibilities: Responsible for the strategic planning and management of the data driven marketing strategy while ensuring a consistent brand message and quality. Develop roadmap for email campaigns, promotions, social media, and customer acquisition. Identify and perform marketing-focused analyses and campaigns that connect consumer data/insights with actionable business opportunities Develop a base knowledge of customer spending trends and segmentation and create targeted marketing campaigns based on the analysis. Initiate, develop, and perform simple to increasingly complex analytical projects centered around understanding customer behavior and motivations that can lead to better informed business decisions aimed at maximizing revenue. Continuously improve upon strategy and company goals by monitoring campaign results, analyzing key metrics and presenting analysis to leadership Design, implement, and facilitate the marketing and customer education plan for the projects Budget planning and control Oversee the contractual relationship with the marketing suppliers and the work produced by the marketing agencies Edit materials according to specific market or customer requirements Develop promotional materials including marketing collateral and print copies Coordinate with Corporate Affairs department in the implementation of the media plan Coordinate marketing efforts with other stakeholders (NCTCOG, TxDOT, NTTA, etc.) Monitor and update contents for the companies' website Work with the Revenue Management Department to identify strategies around promotions, discounts, loyalty programs, etc. in order to increase Managed Lanes Usage Create insights out of customer trends Understand and manage marketing spend and adhere to a budget All other duties as assigned Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfil those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Bachelor's degree in marketing analytics or strategic communications 10+ years of full-time, organizational experience that includes consumer insights and analytic data modeling, complex financial and consumer-facing marketing analyses, related business planning, and supporting system integration Professional Qualities: Detail-oriented with the ability to manage projects from inception through execution A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment Self-starter with hands-on approach Ability to professionally communicate with other department heads and leverage them to coordinate with the marketing efforts Expert enterprise-level business analysis skills, including the ability to gather, organize, scrutinize, analyze, and interpret large datasets and then make actionable, sustainable business recommendations based upon those analyses Highly proficient ability to effectively develop and deliver simple, impactful presentations from complex data and analytic insights using charts, graphs or other representations to audiences of varying responsibility within the company Expert verbal and written communication skills; ability to communicate effectively with others using spoken and written English, including the ability to communicate effectively with audiences of varied responsibility and quantitative understanding Displays imagination and originality in their work; consistently raises new ideas; questions the status quo Computer Skills: Expert working knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Adobe Premier. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment may be moderate to high at times given that the employee will be working around heavy machinery Some roadway travel required The employee must be able to individually lift and/or move up to 50 lbs. The employee is frequently required to stand, walk, drive and sit for long periods of time