Customer success manager jobs in Greensboro, NC - 155 jobs
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Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in Greensboro, NC
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$45k-52k yearly est. 2d ago
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Customer Account Manager II
Triumph Group 4.7
Customer success manager job in Clemmons, NC
Responsibilities OEM Customer Support Manager Triumph Title: Customer Support Manager II Responsible for customer communication, relationships, and account transactional management for OEM production programs. Serves as the primary link between the customer and the Product Line Manager to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.
Major Accountabilities
1. Is the primary point of contact with customers, acts as voice of the customer within the organization.
2. Manages relationships with the customer base, fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties.
3. Responsible for establishing and maintaining contractual adherence & commercial relationships with customers. Communicates and drives requirement adherence within the organization.
4. Accountable for quality and delivery as it relates to assigned customer base and agreed to production purchase orders.
5. Assists in developing shop priorities based on customer requirements by effectively coordinating with the planning department.
6. Tracks, monitors, and reports program performance using account management tools.
7. Develops and executes an effective strategic plan to managecustomer relationships
8. Responsible for accurately identifying customer demand for long-term forecasting and SIOP business planning.
9. Responsible for executing ERP transactional activity (order entry, generation of packing slips, etc.) for assigned customers.
10. Furnishes advice, counsel, and general staff support to all departments in relation to program management.
11. Contributes to team effort by maintaining a positive outlook.
12. Complies with all company policies and procedures, including safety requirements.
13. Other duties, as assigned, to ensure customer needs are met.
Qualifications
Physical Limitations: Work may require sitting and/or standing for up to 8 hours per day, writing, and occasional business travel.
Minimum Education Required: Bachelor's degree in business, marking, engineering. PMP certification a plus.
Minimum Years of Experience Required: 5-7 years working in a customer facing role with understanding of ERP transactional process in a production environment.
Key Knowledge, Skills and Abilities Required:
Can meet ITAR requirements
Strong Business/Contracts Acumen
Professionalism in dealing with adverse situations
Communication skills - Verbal, Written, PowerPoint
Data skills -Excel Data analytics, MS Project, etc.
Motivating/Developing employees
Excellent Communication/Presentation skills
Self-direction
Microsoft Office Products
ERP systems understanding
Ability to read and write English
Our Vision:
As one team, we enable the safety and prosperity of the world.
Our Mission:
We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.
Our Values:
* Integrity - Do the right thing for our stakeholders. We value safety, diversity, and respect.
* Teamwork - Win as One team-one company. Solicit help and assist others.
* Continuous Improvement - Pursue zero defect quality. Attack problems and relentlessly raise the bar.
* Innovation - Passion for growing the business. Lead through ingenuity and entrepreneurship.
* Act with Velocity - Partner, anticipate and communicate. Proactively solve problems.
Code of Conduct:
To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes. All employees are expected to represent the values and maintain the standards contained in TRIUMPH's Code of Conduct.
Environmental, Health, and Safety (EHS):
Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.
Additional Information:
Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
SELECT US positions require access to technology, materials, software or hardware that is controlled by US export laws including the International Traffic in Arms Regulations ("ITAR") and the Export administration Regulations ("EAR"). In order to be eligible for applicable positions, you must be a US Person under ITAR or eligible for approval for a U.S. Government export license. A US Person is a US Citizen, Lawful Permanent Resident, refugee or asylee. All inquires related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.
U.S. applicants must be legally authorized to work in the United States without company sponsorship.
Please contact us if you require assistance in applying for TRIUMPH and we will provide reasonable accommodations via *****************************.
Nearest Major Market: Winston-Salem
$47k-67k yearly est. 12d ago
Customer Success Manager
Opsveda, Inc. 3.8
Customer success manager job in Greensboro, NC
CustomerSuccessManager - Enterprise Clients Hybrid/ remote may be considered OpsVeda is on a mission to transform how global enterprises run their operations. Our AI-powered platform enables leading brands to make smarter inventory, sourcing, and logistics decisions - delivering measurable impact on margins, service levels, and resilience.
We are looking for a CustomerSuccessManager to join our growing team. This role will be the face of OpsVeda to our enterprise clients, ensuring adoption, measurable ROI, and long-term value realization.
What You'll Do
* Support Enterprise Customers: Act as the trusted advisor for leading global brands across supply chain, operations, and digital transformation.
* Drive Adoption & ROI: Champion best practices, train users, and help customers unlock value from our platform.
* Own Strategic Relationships: Build and grow executive-level relationships that drive renewals, expansions, and advocacy.
* Deliver Value: Go beyond support - help customers reimagine their operations and achieve business outcomes with AI-driven decision intelligence.
What We're Looking For
* Experience: 5+ years in CustomerSuccess, Account Management, or Consulting for enterprise software clients.
* Domain Knowledge: Familiarity with supply chain, ERP, logistics, or digital transformation strongly preferred.
* Passion for Value: Someone who thrives on solving customer challenges and delivering tangible impact.
* Strong Communicator: Ability to influence senior stakeholders and collaborate across technical and business teams.
* Mindset: Proactive, relationship-oriented, and passionate about making customerssuccessful.
What We Offer
* Compensation: Market-based base with generous variable incentives tied to customersuccess outcomes.
* Benefits: Medical, Dental, and Vision insurance; 401(k) with company match; paid vacation; corporate card for travel.
* Opportunity: Work with global enterprises on cutting-edge AI-driven transformation initiatives.
* A collaborative culture that values initiative, ownership, and delivering results.
Ready to Drive Impact?
If you love supply chain, thrive on making enterprise customerssuccessful, and want to be part of a team delivering measurable business value, let's connect.
If the above describes you, send your CV to ****************. Apply now and join OpsVeda's mission to redefine enterprise operations with AI.
$64k-101k yearly est. Easy Apply 11d ago
Dir Category Customer Insights
ITG Brands 4.6
Customer success manager job in Greensboro, NC
**City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.
ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.
We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.
**What You Will Do**
- JOB SUMMARY
Develop and share best practices on key actionable shopper, consumer and competitive insights that drive accelerated growth, market share gains, and elevate retail partnerships. Drive internal alignment on joint business planning initiatives.
- WHAT YOU WILL DO
(This list is not exhaustive and may be supplemented as necessary by the Company)
+ Own the development and deployment of key insights (i.e., category, shopper, and consumer) that supports the sales force to sell and influence the annual and quarterly plans at key customers. Develop the overall framework, content, and on-going updates to the national Category Leadership Story (i.e., Category Education & Business Drivers).
+ Collaborate closely with Sales, Trade Marketing, and Insights & Intelligence (I&I) leadership to understand external trends, competitive issues, and for the development of insights and concepts that address those opportunities.
+ Accountable for developing tools, templates and methodologies that are supported by insights and provide solutions to key category opportunities and yield a pipeline of commercial opportunities. Sell in category concepts to retailers to improve distribution, product placement, and key target marketing programs for all product categories.
+ Support Customer Marketing & Sales Planning with insights that support the sales organization on quarterly promotional themes.
+ Responsible for internal support and connections to I&I and Customer Marketing to provide shopper and specific customer insights that improve key initiatives and business plans. Establish distribution targets and measures across customers and assignments. Collaborate with Marketing to define stock keeping unit (SKU) optimization opportunities based on customer results and broad insights.
+ Contribute to Joint Business Planning (JBP) process and outcomes with key strategic customers.
+ Leverage scan, syndicated, and customer loyalty data to drive insights and execution on key initiatives. Collaborate with field resources and focus externally to update issues and opportunities that insights can address.
+ Evaluate and consistently develop individual team members to improve skills, capabilities, and overall performance of their organization. Act as a coach and motivate team to deliver executional excellence. Promote and develop "selling with insights" skills across the national account and field sales teams.
+ Perform other job-related duties as assigned.
**Qualifications**
- REQUIRED MINIMUM QUALIFICATIONS:
Education and Experience:
+ Bachelor's degree in Sales, Marketing, Business Administration, or a related field of study
Experience to include, but is not limited to:
+ 5+ years category management in fast moving consumer packaged goods
+ 3+ years market research with expertise in syndicated and scan data marketing
+ 3+ years external customer facing assignment
+ 3+ years supervisory
+ Must be 21 years of age or older
+ Valid driver's license from state in which employed
Knowledge of:
+ Advanced proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams
+ Proficiency with sales technology and tools (e.g., customer relationship management (CRM) software)
+ Detailed knowledge of retail and wholesale environment, and client services
Skilled in:
+ Oral and written communication
+ Problem/situation analysis
+ Effective time and task management
+ Multitasking capabilities
Ability to:
+ Analyze data from multiple sources
+ Accept responsibility for accuracy and completeness across all deliverables
+ Engage with team resources to identify opportunities to drive incremental business
+ Go beyond traditional analysis and seek out innovative approaches to continually upgrade skills
+ Understand and anticipate analytical needs of the Company and work to proactively respond
+ Plan, organize, prioritize, and manage projects or programs
+ Maintain effective working relationships
+ Travel domestically, as needed
**Work Environment and Physical Demand**
+ Requires light physical effort. Occasionally lifts or moves medium objects (10-50lbs.)
+ Walks, sits, or stands for prolonged periods
+ Requires prolonged machine operation including computer and keyboard equipment as well as use of manual dexterity and fine motor skills
+ Operate in retail and wholesale environment
This is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.
**What We Offer**
- Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
- Dollar for dollar 401k match up to 6% and 5% annual company contribution
- 15 Company-paid holidays
- Generous paid time off
- Employee recognition and discount programs
- Education assistance
- Employee referral bonus program
- Hybrid workplace - remote / in office
- Summer hours
- Casual dress policy Monday through Friday
**Applicant Information**
This describes the essential functions of the job at the time the was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.
**Field 7**
**ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* .
**SHARE THIS JOB**
The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.
All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.
ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at ******************************* (Talen%74Acquisition%40%69t%67b%72ands.%63om) .
We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see our Privacy Policy (****************************************** . If you are a job applicant from California, additional information can be found on our California Applicant Privacy Notice (******************************************************* . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .
$83k-117k yearly est. 6d ago
Sr. Manager, Customer Service
Kontoor Brands
Customer success manager job in Greensboro, NC
Who We Are:
Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler , Lee and Helly Hansen . Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.
Job Posting:
Sr. Manager, DTC Customer Service
Who We Are
Kontoor Brands, Inc. (KTB) is the parent company of Wrangler , Lee and Rock & Republic , with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.
Job Description Summary
The primary role of this position is to direct a team of full time and contracted work force to provide a wide array of services for multi brands across Kontoor. DTC (Direct to Consumer) Customer Service provides front line support of all internal and external ecommerce related issues, including inventory management, order management, product inquiries, returns/exchanges, and internal website support. The DTC Customer Service team supports internal ecommerce sales of $170M and $65M wholesale ecommerce.
Leads a team of supervisors/managers who manage a contact center through BPO management to ensure service levels and response times are maintained. The ideal candidate demonstrates strong coaching skills, fosters a collaborative environment, and drives continuous improvement within the team. Extended response times to any form of consumer communication affects their impression of Kontoor and the brands, resulting in lost sales and diminished returns on brand investments in marketing, site development as well as social engagement. Further BPO support includes management of daily scheduling, monthly headcount forecasting, hiring, training, and development.
Further responsibilities include working with multiple outside vendors (Salesforce, Adyen, Five9, Bazaarvoice, etc.) to ensure reliable system performance and identify needs for additional functionality.
This position works closely with the DTC brand team to properly support and manage new website sales initiatives, connecting operational excellence to the broader objectives of brand loyalty and growth. By ensuring efficient order management and prompt customer support, this position directly contributes to strengthening brand loyalty and driving repeat business for Kontoor's multi-brand portfolio.
Key Responsibilities
Manages ecommerce customer service across all brands, including a contact center through management of BPO.
Collaborates with senior management to develop strategic objectives, policies, and plans for area of responsibility and guides execution concerning matters of significance to the organization.
Owns the short to mid-term (1-3 years) execution of functional or business strategy and operational decisions guided by functional or business segment priorities and operational direction of the business, department or sub-function.
Implements and executes final decisions and strategy, controls resources and ensures operational direction and effectiveness.
Develops departmental plans that reflect organizational business, production, and operational priorities and practices.
Accountable for department budget, which may be broad and have far-reaching impact on the functional area.
Works on complex issues where problems are not clearly defined and where fundamental principles do not fully apply. Translates business segment strategy into functional plans and guides execution. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
Lead and develop the DTC Customer Service team to deliver exceptional customer experiences.
Design and implement strategies to improve customer satisfaction and loyalty.
Collaborate with cross-functional teams to optimize the end-to-end customer journey.
Use data and customer feedback to drive continuous improvement in service delivery.
Ideal Candidate Requirements:
Bachelor's degree preferred
5+ years in customer service, 2+ years in BPO management
Salesforce/CRM and Workforce Management experience
Microsoft Office proficiency
Excellent communication, leadership, and project management
Strong decision-making, goal-setting, and analytical skills
Effective coaching and talent development
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.
When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.
$66k-128k yearly est. Auto-Apply 54d ago
Salesforce (Functional or Technical Sales / Client Engagement)
Sonsoft 3.7
Customer success manager job in Greensboro, NC
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
At least
5 years
of experience in technology consulting, enterprise or solutions architecture and architectural frameworks.
At least
3 years
in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience
At least
3 years
of experience in Salesforce development and implementations Skills with good command on Apex, Visual force, controllers, triggers, batch processes, APIs and web services.
At least
3 years
of experience in implementing CRM solutions with a minimum of 3 years Salesforce Force.com platform/Sales Cloud/Service Cloud implementations
Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and Ant.
Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations
Experience on Force.com Integration Technologies (WebServices, 3rd Party tool like CastIron/Boomi) to Integrate with On-Premise systems like Siebel, OMS and Java Based Systems
Complete understanding of governor limits
Implement
SOAP ./ REST based web services
Develop
Web Services classes on Force.com platform and WSDL Generation
Writing
Apex Classes, Visual Force Pages, Apex Triggers, Controllers, JQueries to implement complex business requirements
Fluent with
SOSL and SOQL , Workflows
Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit
Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment
Customizations of Reports, Dashboards, Workflows, Approval Processes
Certified Salesforce Advanced Administrator.
Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder.
Experience with custom reporting, modifying pages, views and dashboards
Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration
Ability to work independently and as part of a team
Ability to be flexible with change
Good written and verbal communication skills a must
Ability to work closely within a team environment
Platform
Dev1/2 or DEV 501 Certification
SOAP implementation of the APIs both Enterprise and Partner WSDL
Single Sign On
Java experience is a big plus
< OR >
FUNCTIONAL:
At least
5 years'
experience in in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements.
At least
3 years
in a
Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience
Familiarity with Salesforce latest product launches including Wave Analytics, Lightning
Ability to work in team in diverse/ multiple stakeholder environment
Experience and desire to work in a Global delivery environment
Well versed with Configuration and customizations of objects
Understanding of market. and technology trends
Analytical skills
Experience and desire to work in a management consulting environment that requires regular travel
Experience in at least one of the following:-
Certified Salesforce Advanced Administrator (Highly Desired)
Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder
Experience with custom reporting, modifying pages, views and dashboards
Able to understand user requirements and convert them into of Salesforce.com technical..requirements, system configuration
Ability to work independently and as part of a team
Ability to work closely within a team environment
Platform Dev1/2 or DEV 501 Certification (Highly Desired):-
SOAP implementation of the
APIs both Enterprise and Partner WSDL
Single Sign On
Java experience is a big plus
At least
2 years'
experience in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements
Familiarity with Salesforce latest product launches including
Wave Analytics, Lightning
Ability to work in team in diverse/ multiple stakeholder environment.
Experience and desire to work in a Global delivery environment
Well versed with Configuration and customizations of objects
Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least
11 years
of experience in
Information Technologies.
Additional Information
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
This is a
Full-Time & Permanent job opportunity
for you.
Only
US Citizen
,
Green Card Holder
,
GC-EAD
,
H4-EAD & L2-EAD
can apply.
No
OPT-EAD, H1B & TN candidates
please.
Please mention your
Visa Status
in your
email
or
resume
.
**
All your information will be kept confidential according to EEO guidelines.
$101k-141k yearly est. 1d ago
Customer Success Manager, Automotive
Inmar Intelligence 4.5
Customer success manager job in Winston-Salem, NC
The CustomerSuccessManager (CSM) for the Automotive team will be responsible for building strong client relationships that drive retention, loyalty, and satisfaction. This role serves as a trusted advisor for dealership clients, ensuring they maximize the value of our marketing and analytics solutions. The CSM will raise client issues and feedback to product teams while coordinating with operations on campaign related changes/requests and support the ongoing evolution of our automotive solutions.
Primary Accountabilities:
Manage a portfolio of automotive dealership and group clients to ensure successful onboarding, engagement, satisfaction, and retention.
Deliver monthly reporting to clients, analyzing key metrics and identifying any emerging issues or trends.
Lead Quarterly Business Reviews (QBRs) with dealership and/or group leadership (including C-level executives and General Managers) to review performance, identify opportunities, and deepen engagement.
Proactively identify at-risk accounts and work internally and externally to drive resolution and increase satisfaction.
Collaborate closely with Product Operations to gather, document, and communicate client feedback, requests and complaints; ensure client concerns are addressed promptly.
Work with product and sales to create a survey to measure client satisfaction on an annual or semi-annual basis
Partner with product and engineering teams by pulling the right experts into client discussions to accelerate issue resolution or to support upsell opportunities.
Guide new clients through an efficient onboarding process, including platform training, campaign set-up, and operational alignment.
Maintain detailed and up-to-date client documentation, including meeting notes, action items, and reporting history.
Key Performance Indicators (KPIs):
Client Retention Rate
Onboarding Completion Time
Monthly Reporting Timeliness
Client Request/Complaint Resolution Time
QBR Completion Rate
Customer Satisfaction (CSAT) or Net Promoter Score (NPS)
Desired Individual Qualities:
Diligent, detail-obsessed, and deadline-driven
Highly proactive with a "client-first" mentality
Strong team collaborator who communicates clearly and effectively
Analytical thinker who can interpret data to extract insights
Curious and open-minded learner
Resourceful problem solver with a positive attitude
Additional Responsibilities:
Performs other duties as assigned
Complies with all policies and standards
Required Qualifications:
Bachelor's Degree
3-5 years of work experience leading a CustomerSuccess team in a marketing or advertising technology firm or dealership, with progressively increasing responsibilities; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
Knowledge of Automotive industry and digital media, in-store media, e-Commerce software, analytics and business operations strongly preferred
Experience working to promote value through customer experience
Exceptional ability to communicate and foster positive business relationships.
Process analysis and optimization experience required
Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Use Hands to Handle Objects - Regularly
Reach with Hands or Arms - Regularly
Talk or Hear and Read Instructions - Regularly
Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
View Items at a Close Range - Regularly
Rarely
: Job requires this activity up to 25% of the time
Occasionally
: Job requires this activity between 25% - 50% of the time
Frequently
: Job requires this activity between 50% - 75% of the time
Constantly
: Job requires this activity more than 75% of the time
Individual Competencies
Integrity: Able to communicate well in straight-forward situations.
Teamwork: Advanced communication skills used to lead a team.
Adaptable: Arrives at a conclusion based on previous experiences and good judgment.
Curious: Assesses circumstances using experience and a variety of information gathered.
Analytical and Critical Thinking: Communicates using persuasion and authority.
Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.
Innovative: Arrives at decision using analytical thought.
As an Inmar Associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
We also offer:
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
We are an Equal Opportunity Employer, including disability/vets.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.
At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
We also offer:
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:
72,734.63 - 121,224.38 USD Annual
The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.
Depending on the job level and role, it may include:
Annual discretionary bonuses through our Core Company Performance Bonus Plan
Equity grants, sign-on bonuses, and other tailored incentive opportunities
Additional discretionary compensation, such as:
Growing Revenue Incentives
Corporate or VIP Bonuses
Deferred compensation opportunities
The actual annualized salary offered at the time of hire will be communicated in the candidate's offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.
$63k-99k yearly est. Auto-Apply 2d ago
Senior Manager, MRO Customer Service - Americas (onsite)
Raytheon 4.6
Customer success manager job in Winston-Salem, NC
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
Security Clearance:
None/Not Required
The Senior Manager, Regional MRO Customer Service (America) role drives consistent, high-quality customer experiences and continuous improvement at scale through strong people leadership, resolution of complex customer issues, and insight-driven improvements. Partnering closely with leadership, the role converts customer feedback and service trends into preventative actions, scalable processes, and improved operational performance.
The successful candidate communicates effectively across all levels of the organization, translating complex issues into clear, actionable messaging. They thrive in fast-paced, deadline-driven environments, manage competing priorities with accountability, and take a hands-on approach to operations by analyzing data and directly driving process improvements and corrective actions.
This Winston-Salem, NC based role requires 50% travel to our MRO site in Lenexa, KS. This travel may expand to include additional US MRO sites.
What You Will Do:
Provide strategic and operational leadership for customer service repair operations across our US locations, ensuring consistent service delivery and performance.
Lead, mentor, and develop customer service leaders and teams to drive engagement, accountability, and high performance. (This includes a team of direct reports based in both Lenexa and Winston-Salem.)
Monitor and analyze individual and team customer service metrics, repair turnaround times, and order status trends; implement corrective and preventative actions as needed.
Own the end-to-end customer experience for repair activities, including oversight of complex or escalated customer issues and critical accounts.
Ensure consistency, quality, and compliance in repair processes, documentation, and service standards across sites.
Partner with Operations, Engineering, Quality, Supply Chain, Field Support, Product Support and Sales to align priorities and resolve issues impacting customers.
Identify opportunities to improve efficiency, effectiveness, and scalability through process improvements, system enhancements, and standardization across sites.
Serve as the primary escalation point for customer service risks, communicating trends, performance insights, and mitigation plans to senior leadership.
Support continuous improvement initiatives and change management efforts across your sites.
Ensure compliance with regulatory, contractual, and company requirements related to repair services.
Drive a customer-first culture while balancing operational performance, cost, and delivery commitments.
Qualifications You Must Have:
Typically requires a University Degree and minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
Experience in MRO, aerospace, manufacturing, or a similarly regulated focused environment.
Demonstrated experience capability in process optimization, continuous improvement, and change management.
Proficiency in standard business productivity software, including but not limited to Microsoft Excel, PowerPoint, Outlook, and Word.
Experience presenting and communicating with internal and external stakeholders, including but not limited to customer reviews, employee performance discussions, and leadership updates.
Qualifications We Prefer:
Experience using ERP systems to manage repair orders, analyze performance, and ensure data accuracy and visibility.
Established track record of effective cross-departmental partnership.
Experience identifying trends, risks, and systemic issues through data, employee and customer feedback, and translate insights into actionable improvement plans.
Experience supporting and managing expectations of global customers
What We Offer
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team?
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day.
#LI-JC4
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
$53k-88k yearly est. Auto-Apply 3d ago
Client Manager, Business Insurance Select
Marsh McLennan 4.9
Customer success manager job in Greensboro, NC
Company:Marsh McLennan AgencyDescription:
Marsh McLennan Agency
Client Manager, Business Insurance Select
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Manager on the Business Insurance Select team, you will manage relationships with clients to provide best in class service and drive growth. You'll serve as the client contact to answer questions, resolve billing issues, make policy changes while delivering prompt, courteous, knowledgeable assistance with your day-to-day communications, including renewals, certificates, endorsements, etc.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
A high school diploma is required.
Minimum of three (3) years Business Insurance experience
Insurance designations (i.e. INS, AAI, CISR) and/or demonstrated knowledge of Business Insurance coverages
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
These additional qualifications are a plus, but not required to apply:
Associates or Bachelors degree preferred
Property & Casualty license (or ability to obtain within 90 days).
Experience working with EPIC, Sagitta, and ImageRight
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Flexible Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
Instagram
Facebook
X
LinkedIn
Who
you
are is who
we
are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAMID
#MMABI
#LI-Hybrid
$61k-97k yearly est. Auto-Apply 60d+ ago
Client Relationship Manager
The Strickland Group 3.7
Customer success manager job in Greensboro, NC
Join Our Team as a Client Relationship Manager - Cultivate Strong Partnerships and Drive Client Success!
Are you passionate about building meaningful relationships, enhancing client satisfaction, and delivering exceptional service? We're looking for a proactive and people-focused Client Relationship Manager to join our dynamic team. In this role, you'll be the key liaison between our organization and our clients-ensuring a positive, results-driven experience every step of the way.
Why You'll Love This Role
💼 Supportive Onboarding & Training: Whether you're a seasoned client manager or just starting out, we provide comprehensive training and tools to help you succeed.
⏰ Flexible Work Options: Full-time or part-time roles available with remote flexibility.
📈 Professional Growth: Clear pathways for advancement into leadership, business development, or strategic account management roles.
💰 Competitive Compensation: Base salary plus performance-based bonuses and incentives.
Key Responsibilities
Build and nurture strong, long-term relationships with clients.
Serve as the primary point of contact, ensuring client needs are met with excellence and care.
Understand client goals and collaborate with internal teams to deliver tailored solutions.
Monitor client satisfaction, resolve issues, and continuously improve the client experience.
Track account activity, prepare performance reports, and recommend improvements.
Identify opportunities for upselling, cross-selling, and deepening client partnerships.
What We're Looking For
✔ Exceptional communication and interpersonal skills
✔ Strong problem-solving and conflict-resolution abilities
✔ Organized, detail-oriented, and capable of managing multiple client accounts
✔ A service-oriented mindset with a focus on client success
✔ Experience in account management, customer service, or client relations is a plus (but not required)
Perks & Benefits
✅ Paid training and continuous support
✅ Health insurance and retirement plan options
✅ Performance-based bonuses and recognition programs
✅ Advancement opportunities into senior leadership and strategic roles
Ready to Make a Difference?
If you're excited about building lasting client relationships and helping clients achieve their goals, we'd love to connect with you!
👉 Apply today and join us as a Client Relationship Manager-where service meets success.
$82k-129k yearly est. Auto-Apply 60d+ ago
Senior Manager, MRO Customer Service - Americas (onsite)
RTX
Customer success manager job in Winston-Salem, NC
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
Security Clearance:
None/Not Required
The Senior Manager, Regional MRO Customer Service (America) role drives consistent, high-quality customer experiences and continuous improvement at scale through strong people leadership, resolution of complex customer issues, and insight-driven improvements. Partnering closely with leadership, the role converts customer feedback and service trends into preventative actions, scalable processes, and improved operational performance.
The successful candidate communicates effectively across all levels of the organization, translating complex issues into clear, actionable messaging. They thrive in fast-paced, deadline-driven environments, manage competing priorities with accountability, and take a hands-on approach to operations by analyzing data and directly driving process improvements and corrective actions.
This Winston-Salem, NC based role requires 50% travel to our MRO site in Lenexa, KS. This travel may expand to include additional US MRO sites.
What You Will Do:
Provide strategic and operational leadership for customer service repair operations across our US locations, ensuring consistent service delivery and performance.
Lead, mentor, and develop customer service leaders and teams to drive engagement, accountability, and high performance. (This includes a team of direct reports based in both Lenexa and Winston-Salem.)
Monitor and analyze individual and team customer service metrics, repair turnaround times, and order status trends; implement corrective and preventative actions as needed.
Own the end-to-end customer experience for repair activities, including oversight of complex or escalated customer issues and critical accounts.
Ensure consistency, quality, and compliance in repair processes, documentation, and service standards across sites.
Partner with Operations, Engineering, Quality, Supply Chain, Field Support, Product Support and Sales to align priorities and resolve issues impacting customers.
Identify opportunities to improve efficiency, effectiveness, and scalability through process improvements, system enhancements, and standardization across sites.
Serve as the primary escalation point for customer service risks, communicating trends, performance insights, and mitigation plans to senior leadership.
Support continuous improvement initiatives and change management efforts across your sites.
Ensure compliance with regulatory, contractual, and company requirements related to repair services.
Drive a customer-first culture while balancing operational performance, cost, and delivery commitments.
Qualifications You Must Have:
Typically requires a University Degree and minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
Experience in MRO, aerospace, manufacturing, or a similarly regulated focused environment.
Demonstrated experience capability in process optimization, continuous improvement, and change management.
Proficiency in standard business productivity software, including but not limited to Microsoft Excel, PowerPoint, Outlook, and Word.
Experience presenting and communicating with internal and external stakeholders, including but not limited to customer reviews, employee performance discussions, and leadership updates.
Qualifications We Prefer:
Experience using ERP systems to manage repair orders, analyze performance, and ensure data accuracy and visibility.
Established track record of effective cross-departmental partnership.
Experience identifying trends, risks, and systemic issues through data, employee and customer feedback, and translate insights into actionable improvement plans.
Experience supporting and managing expectations of global customers
What We Offer
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team?
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day.
#LI-JC4
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
$65k-127k yearly est. Auto-Apply 3d ago
Senior Manager, MRO Customer Service - Americas (onsite)
RTX Corporation
Customer success manager job in Winston-Salem, NC
**Country:** United States of America ** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
**Security Clearance:**
None/Not Required
The **Senior Manager, Regional MRO Customer Service (America)** role drives consistent, high-quality customer experiences and continuous improvement at scale through strong people leadership, resolution of complex customer issues, and insight-driven improvements. Partnering closely with leadership, the role converts customer feedback and service trends into preventative actions, scalable processes, and improved operational performance.
The successful candidate communicates effectively across all levels of the organization, translating complex issues into clear, actionable messaging. They thrive in fast-paced, deadline-driven environments, manage competing priorities with accountability, and take a hands-on approach to operations by analyzing data and directly driving process improvements and corrective actions.
_This Winston-Salem, NC based role requires 50% travel to our MRO site in Lenexa, KS. This travel may expand to include additional US MRO sites._
**What You Will Do:**
+ Provide strategic and operational leadership for customer service repair operations across our US locations, ensuring consistent service delivery and performance.
+ Lead, mentor, and develop customer service leaders and teams to drive engagement, accountability, and high performance. (This includes a team of direct reports based in both Lenexa and Winston-Salem.)
+ Monitor and analyze individual and team customer service metrics, repair turnaround times, and order status trends; implement corrective and preventative actions as needed.
+ Own the end-to-end customer experience for repair activities, including oversight of complex or escalated customer issues and critical accounts.
+ Ensure consistency, quality, and compliance in repair processes, documentation, and service standards across sites.
+ Partner with Operations, Engineering, Quality, Supply Chain, Field Support, Product Support and Sales to align priorities and resolve issues impacting customers.
+ Identify opportunities to improve efficiency, effectiveness, and scalability through process improvements, system enhancements, and standardization across sites.
+ Serve as the primary escalation point for customer service risks, communicating trends, performance insights, and mitigation plans to senior leadership.
+ Support continuous improvement initiatives and change management efforts across your sites.
+ Ensure compliance with regulatory, contractual, and company requirements related to repair services.
+ Drive a customer-first culture while balancing operational performance, cost, and delivery commitments.
**Qualifications You Must Have:**
+ Typically requires a University Degree and minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
+ Experience in MRO, aerospace, manufacturing, or a similarly regulated focused environment.
+ Demonstrated experience capability in process optimization, continuous improvement, and change management.
+ Proficiency in standard business productivity software, including but not limited to Microsoft Excel, PowerPoint, Outlook, and Word.
+ Experience presenting and communicating with internal and external stakeholders, including but not limited to customer reviews, employee performance discussions, and leadership updates.
**Qualifications We Prefer:**
+ Experience using ERP systems to manage repair orders, analyze performance, and ensure data accuracy and visibility.
+ Established track record of effective cross-departmental partnership.
+ Experience identifying trends, risks, and systemic issues through data, employee and customer feedback, and translate insights into actionable improvement plans.
+ Experience supporting and managing expectations of global customers
**What We Offer**
Some of our competitive benefits package includes:
+ Medical, dental, and vision insurance
+ Three weeks of vacation for newly hired employees
+ Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
+ Tuition reimbursement program
+ Student Loan Repayment Program
+ Life insurance and disability coverage
+ Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Ovia Health, fertility, and family planning
+ Adoption Assistance
+ Autism Benefit
+ Employee Assistance Plan, including up to 10 free counseling sessions
+ Healthy You Incentives, wellness rewards program
+ Doctor on Demand, virtual doctor visits
+ Bright Horizons, child and elder care services
+ Teladoc Medical Experts, second opinion program
+ And more!
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team?
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
+ **Onsite** : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day.
\#LI-JC4
**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link (******************************************************** to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
$65k-127k yearly est. 2d ago
Client Manager, Business Insurance Select
Marsh & McLennan Companies, Inc. 4.8
Customer success manager job in Greensboro, NC
Marsh McLennan Agency Client Manager, Business Insurance Select Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Manager on the Business Insurance Select team, you will manage relationships with clients to provide best in class service and drive growth. You'll serve as the client contact to answer questions, resolve billing issues, make policy changes while delivering prompt, courteous, knowledgeable assistance with your day-to-day communications, including renewals, certificates, endorsements, etc.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
* A high school diploma is required.
* Minimum of three (3) years Business Insurance experience
* Insurance designations (i.e. INS, AAI, CISR) and/or demonstrated knowledge of Business Insurance coverages
* Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
These additional qualifications are a plus, but not required to apply:
* Associates or Bachelors degree preferred
* Property & Casualty license (or ability to obtain within 90 days).
* Experience working with EPIC, Sagitta, and ImageRight
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
* Generous time off, including personal and volunteering
* Tuition reimbursement and professional development opportunities
* Flexible Hybrid work
* Charitable contribution match programs
* Stock purchase opportunities
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
* Instagram
* Facebook
* X
* LinkedIn
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAMID
#MMABI
#LI-Hybrid
$65k-103k yearly est. 6d ago
Client Manager - Commercial Lines
Trucordia
Customer success manager job in Asheboro, NC
Extraordinary opportunity. Exceptional experience.
Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders.
We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
Trucordia Values
We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what's next”?
We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.
Job Description
As a Commercial Lines Account Manager at Trucordia, you will assist clients and help them understand and determine their individual commercial line service needs. As a Commercial Lines Account Manager, you will perform many diverse responsibilities which ultimately help us succeed in providing extraordinary customer service to our customers.
Duties and Responsibilities:
Responsible for servicing a commercial book of business - marketing, underwriting, renewal negotiation, risk analysis, consulting, problem resolution, reviewing and rating.
Maintain productive business relations and engage in extensive contact with clients, account executives and underwriters.
Ensure clients have continuous and proper coverage and advise clients of any change recommendations.
Review current policies and provide recommendations regarding placement options.
Apply knowledge of coverages and forms to research and reconcile discrepancies.
Act as a liaison between clients, carriers and internal teams to ensure comprehensive service delivery, policy accuracy and client satisfaction.
Qualifications
Valid State Property and Casualty Brokers License
3-5 years of experience in commercial lines
(preferred not required)
Must possess a developing knowledge of commercial insurance markets and understand the supplemental insurance marketplace.
Ability to work well under pressure in a team environment and effectively prioritizing risks to manage concurrent workflow.
Possess excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively.
Experience with AMS360 preferred.
Bilingual (English & Spanish)
(preferred not required)
Additional Information
Please see our company Benefits:
Medical, Dental, Vision
Life and AD&D insurance
FSA / HSA
Commuter & Child Care FSA
Cancer Support Benefits
Pet Insurance
Accident & Critical Illness
Hospital Indemnity
Employee Assistance Program (EAP)
11 Paid Holidays
Flexible PTO
401K
Compensation:
$45,000-$75,000 based on insurance industry experience
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.
$45k-75k yearly 16d ago
Client Services Manager
Graham Personnel Services 3.6
Customer success manager job in High Point, NC
We are seeking an experienced Client Services Manager to lead our inside sales, account management, and client services teams. This role is responsible for driving revenue growth within existing accounts, managing renewals and expansions, and overseeing sales operations and processes. The ideal candidate is a hands-on leader with strong B2B inside sales experience and a proven ability to develop teams and improve performance.
Key Responsibilities
* Manage and lead inside sales, account management, and client services teams
* Train, coach, and mentor team members to achieve revenue and performance goals
* Build territory strategies and account plans in partnership with sales leadership
* Identify, pursue, and close new revenue opportunities within existing accounts
* Own the full sales cycle including greenfield opportunities, upgrades, add-ons, and renewals
* Drive the entire maintenance renewal business with customers and partners
* Ensure accurate account management and high customer satisfaction
* Monitor pipeline, forecasts, and customer activity in Salesforce
* Prepare and deliver sales reports to leadership
* Coordinate and present Statements of Work (SOWs)
* Collaborate with technical, implementation, and training teams to ensure accurate scoping and delivery
* Create and improve sales workflows, processes, and administrative practices
* Maintain strong product knowledge to effectively position and demonstrate solutions
* Support additional sales initiatives as assigned
Required Qualifications
* Bachelor's degree in Business, Marketing, or equivalent experience
* 3+ years of B2B inside sales experience
* 2+ years of people management experience
* Strong understanding of the sales process
* Experience using Salesforce or similar CRM systems
* Excellent communication and customer service skills
* Strong organizational, problem-solving, and time-management abilities
Preferred Qualifications
* Experience managing renewals, upsell, and expansion revenue
* Experience with process improvement or LEAN methodologies
* Project management experience
* SaaS or technology sales experience (if applicable)
What We Offer
* Competitive salary and incentive compensation
* Benefits package (health, dental, vision, PTO, etc.)
* Growth and advancement opportunities
* Collaborative, performance-driven work environment
#DHIR26
$42k-64k yearly est. 5d ago
Strategic Account Manager - Vaccines - Charlottesville, VA
Sanofi Group 4.3
Customer success manager job in Winston-Salem, NC
**Job Title:** Strategic Account Manager- Vaccines **About the Job** The Strategic Account Management organization is a highly skilled forward-thinking sales team serving our largest and most complex customers, while also managing our highest valued vaccine contracts. The customers we call on primarily include Health Systems, IHNs, Medical Groups, PBGs, FQHCs and state Awardees.
We are an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
**Main Responsibilities:**
+ Assume the leadership role within assigned accounts, providing overall account leadership to cross-functional internal and external team members as needed. In this capacity, the SAM will assume responsibility for assigned strategic customers and manage each as a business partnership on behalf of Sanofi. Additionally, the SAM will bear full responsibility for building a strategic account plan for assigned accounts, as well as organizing and deploying the appropriate resources within Sanofi to drive value co-creation with customers and meet/exceed Sanofi's revenue targets.
+ Effectively manage and grow a network of trust-based relationships with external stakeholders to generate revenue through genuine partnerships within Sanofi's largest and most complex customers. The SAM will develop a deep understanding of the customer's business which includes their pressures and drivers, priorities, as well as their related challenges and opportunities. They will maintain working knowledge of the customer's business model, strategic goals and objectives, and their position within the healthcare environment including value-based health care, their competitors, and financial levers.
+ Identify and qualify high value opportunities within their accounts by working directly with the customer to develop and drive growth strategies, team-to-team alignment, and executive relationships together with internal cross-functional team members. Accordingly, the SAM will conduct business coaching and strategy session with their account teams to facilitate the co-creation of customer value and ensure ongoing internal alignment and account growth. The SAM will function as the central focal point for communications regarding account planning, strategy, collaboration, resource allocation and customer engagement.
**About You**
**Basic Qualifications**
**Minimum required skills & experience:**
+ Bachelor's degree required
+ 5+ years of field sales or account management experience
+ Internal candidates with a consistent history of performance along with demonstrated capabilities or competencies may be considered with less experience.
+ Broad understanding of health system business, decision making processes & market trends with a proven track record of accessing C-suite to D-suite decision makers
+ Proven ability to translate health system market knowledge and develop strategic plans with internal stakeholders
+ The ability to execute tactical initiatives, provide ongoing feedback, and prioritize multiple projects.
+ Broad field sales experience with demonstrated success working with P&T committees, decision makers & influencers in Hospitals, Health Systems, IHNs and other large-organized customers
+ Possesses strong business acumen and strategic thinking skills
+ Self-directed and organized with excellent execution and planning skills
+ Ability to adapt and change in a shifting environment
+ Excellent communication skills both written and oral
+ Must possess valid driver's license, be eligible for insurance coverage and must be able to safely operate a vehicle
**Minimum preferred skills & experience:**
+ MBA or other advanced degree
+ Strong data analytics
+ Experience working in Market Access, Pricing, Contracting or Finance
+ Proficient with MS Office and customermanagement databases
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or a lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks' gender-neutral parental leave.
This position is eligible for a company car through the Company's FLEET program.
Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
\#GD-SP
\#LI-SP
\#LI-Remote
\#vhd
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video (************************************************** and check out our Diversity Equity and Inclusion actions at sanofi.com (************************************************************************ !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$122,250.00 - $203,750.00
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK (********************************************************************************************************* .
Global Terms & Conditions and Data Privacy Statement (***************************************************************
Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting ************** or via our movie We are Sanofi (*****************************
As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (************************************************
$44k-75k yearly est. 60d+ ago
Automotive Tool Sales/Route Manager - Full Training
Mac Tools 4.0
Customer success manager job in High Point, NC
Invest in Your Success with Mac Tools
Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle.
As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds.
Key Benefits of Mac Tools Franchise Ownership
Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada.
Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more.
World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters.
Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc.
Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world.
Financial Flexibility: Explore various financing options to fit your needs.
Financial Requirements
To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options.
Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases.
Ready to Take the Next Step?
Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise?
Complete our quick mobile application to start your journey towards financial independence.
Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand.
Mac Tools , a division of Stanley Black & Decker Inc.
5195 Blazer Parkway
Dublin, Ohio 43017
$45k-51k yearly est. 13d ago
Sr. Manager, Customer Service
Kontoor Brands, Inc.
Customer success manager job in Greensboro, NC
Who We Are: Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.
Job Posting:
Sr. Manager, DTC Customer Service
Who We Are
Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.
Job Description Summary
The primary role of this position is to direct a team of full time and contracted work force to provide a wide array of services for multi brands across Kontoor. DTC (Direct to Consumer) Customer Service provides front line support of all internal and external ecommerce related issues, including inventory management, order management, product inquiries, returns/exchanges, and internal website support. The DTC Customer Service team supports internal ecommerce sales of $170M and $65M wholesale ecommerce.
Leads a team of supervisors/managers who manage a contact center through BPO management to ensure service levels and response times are maintained. The ideal candidate demonstrates strong coaching skills, fosters a collaborative environment, and drives continuous improvement within the team. Extended response times to any form of consumer communication affects their impression of Kontoor and the brands, resulting in lost sales and diminished returns on brand investments in marketing, site development as well as social engagement. Further BPO support includes management of daily scheduling, monthly headcount forecasting, hiring, training, and development.
Further responsibilities include working with multiple outside vendors (Salesforce, Adyen, Five9, Bazaarvoice, etc.) to ensure reliable system performance and identify needs for additional functionality.
This position works closely with the DTC brand team to properly support and manage new website sales initiatives, connecting operational excellence to the broader objectives of brand loyalty and growth. By ensuring efficient order management and prompt customer support, this position directly contributes to strengthening brand loyalty and driving repeat business for Kontoor's multi-brand portfolio.
Key Responsibilities
* Manages ecommerce customer service across all brands, including a contact center through management of BPO.
* Collaborates with senior management to develop strategic objectives, policies, and plans for area of responsibility and guides execution concerning matters of significance to the organization.
* Owns the short to mid-term (1-3 years) execution of functional or business strategy and operational decisions guided by functional or business segment priorities and operational direction of the business, department or sub-function.
* Implements and executes final decisions and strategy, controls resources and ensures operational direction and effectiveness.
* Develops departmental plans that reflect organizational business, production, and operational priorities and practices.
* Accountable for department budget, which may be broad and have far-reaching impact on the functional area.
* Works on complex issues where problems are not clearly defined and where fundamental principles do not fully apply. Translates business segment strategy into functional plans and guides execution. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
* Lead and develop the DTC Customer Service team to deliver exceptional customer experiences.
* Design and implement strategies to improve customer satisfaction and loyalty.
* Collaborate with cross-functional teams to optimize the end-to-end customer journey.
* Use data and customer feedback to drive continuous improvement in service delivery.
Ideal Candidate Requirements:
* Bachelor's degree preferred
* 5+ years in customer service, 2+ years in BPO management
* Salesforce/CRM and Workforce Management experience
* Microsoft Office proficiency
* Excellent communication, leadership, and project management
* Strong decision-making, goal-setting, and analytical skills
* Effective coaching and talent development
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.
When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.
$66k-128k yearly est. Auto-Apply 55d ago
Salesforce (Functional or Technical Sales / Client Engagement)
Sonsoft 3.7
Customer success manager job in Greensboro, NC
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
At least 5 years of experience in technology consulting, enterprise or solutions architecture and architectural frameworks.
At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience
At least 3 years of experience in Salesforce development and implementations Skills with good command on Apex, Visual force, controllers, triggers, batch processes, APIs and web services.
At least 3 years of experience in implementing CRM solutions with a minimum of 3 years Salesforce Force.com platform/Sales Cloud/Service Cloud implementations
Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and Ant.
Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations
Experience on Force.com Integration Technologies (WebServices, 3rd Party tool like CastIron/Boomi) to Integrate with On-Premise systems like Siebel, OMS and Java Based Systems
Complete understanding of governor limits
Implement SOAP ./ REST based web services
Develop Web Services classes on Force.com platform and WSDL Generation
Writing Apex Classes, Visual Force Pages, Apex Triggers, Controllers, JQueries to implement complex business requirements
Fluent with SOSL and SOQL , Workflows
Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit
Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment
Customizations of Reports, Dashboards, Workflows, Approval Processes
Certified Salesforce Advanced Administrator.
Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder.
Experience with custom reporting, modifying pages, views and dashboards
Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration
Ability to work independently and as part of a team
Ability to be flexible with change
Good written and verbal communication skills a must
Ability to work closely within a team environment
Platform Dev1/2 or DEV 501 Certification
SOAP implementation of the APIs both Enterprise and Partner WSDL
Single Sign On
Java experience is a big plus
< OR >
FUNCTIONAL:
At least 5 years' experience in in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements.
At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience
Familiarity with Salesforce latest product launches including Wave Analytics, Lightning
Ability to work in team in diverse/ multiple stakeholder environment
Experience and desire to work in a Global delivery environment
Well versed with Configuration and customizations of objects
Understanding of market. and technology trends
Analytical skills
Experience and desire to work in a management consulting environment that requires regular travel
Experience in at least one of the following:-
Certified Salesforce Advanced Administrator (Highly Desired)
Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder
Experience with custom reporting, modifying pages, views and dashboards
Able to understand user requirements and convert them into of Salesforce.com technical..requirements, system configuration
Ability to work independently and as part of a team
Ability to work closely within a team environment
Platform Dev1/2 or DEV 501 Certification (Highly Desired):-
SOAP implementation of the APIs both Enterprise and Partner WSDL
Single Sign On
Java experience is a big plus
At least 2 years' experience in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements
Familiarity with Salesforce latest product launches including Wave Analytics, Lightning
Ability to work in team in diverse/ multiple stakeholder environment.
Experience and desire to work in a Global delivery environment
Well versed with Configuration and customizations of objects
Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 11 years of experience in Information Technologies.
Additional Information
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
This is a Full-Time & Permanent job opportunity for you.
Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply.
No OPT-EAD, H1B & TN candidates please.
Please mention your Visa Status in your email or resume.
** All your information will be kept confidential according to EEO guidelines.
$101k-141k yearly est. 60d+ ago
Client Manager - Commercial Lines
Trucordia
Customer success manager job in Asheboro, NC
Extraordinary opportunity. Exceptional experience.
Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders.
We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
Trucordia Values
We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what's next”?
We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.
Job Description
As a Commercial Lines Account Manager at Trucordia, you will assist clients and help them understand and determine their individual commercial line service needs. As a Commercial Lines Account Manager, you will perform many diverse responsibilities which ultimately help us succeed in providing extraordinary customer service to our customers.
Duties and Responsibilities:
Responsible for servicing a commercial book of business - marketing, underwriting, renewal negotiation, risk analysis, consulting, problem resolution, reviewing and rating.
Maintain productive business relations and engage in extensive contact with clients, account executives and underwriters.
Ensure clients have continuous and proper coverage and advise clients of any change recommendations.
Review current policies and provide recommendations regarding placement options.
Apply knowledge of coverages and forms to research and reconcile discrepancies.
Act as a liaison between clients, carriers and internal teams to ensure comprehensive service delivery, policy accuracy and client satisfaction.
Qualifications
Valid State Property and Casualty Brokers License
3-5 years of experience in commercial lines
(preferred not required)
Must possess a developing knowledge of commercial insurance markets and understand the supplemental insurance marketplace.
Ability to work well under pressure in a team environment and effectively prioritizing risks to manage concurrent workflow.
Possess excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively.
Experience with AMS360 preferred.
Bilingual (English & Spanish)
(preferred not required)
Additional Information
Please see our company Benefits:
Medical, Dental, Vision
Life and AD&D insurance
FSA / HSA
Commuter & Child Care FSA
Cancer Support Benefits
Pet Insurance
Accident & Critical Illness
Hospital Indemnity
Employee Assistance Program (EAP)
11 Paid Holidays
Flexible PTO
401K
Compensation:
$45,000-$75,000 based on insurance industry experience
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.
How much does a customer success manager earn in Greensboro, NC?
The average customer success manager in Greensboro, NC earns between $51,000 and $128,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.
Average customer success manager salary in Greensboro, NC
$81,000
What are the biggest employers of Customer Success Managers in Greensboro, NC?
The biggest employers of Customer Success Managers in Greensboro, NC are: