Customer success manager jobs in Greensboro, NC

The Customer Success Manager (CSM) is responsible for ensuring the successful deployment, utilization, and ongoing support of JPRO and OEM service bay diagnostic tools (SBDT) for fleet customers. By focusing on customer success strategies, the CSM builds strong customer relationships, ensures customer satisfaction, and drives value in Noregon's products and services. KEY RESPONSIBILITIES: * CUSTOMER SUCCESS o Serve as the primary contact for assigned accounts, building trust and rapport with customers. o Develop and implement customer success strategies to enhance customer retention and satisfaction. o Ensure all software renewals are executed on time in accordance with the terms of the customer's contract. o Proactively track renewal dates, coordinate with internal teams, and communicate with customers to prevent lapses in service and maintain compliance with contractual agreements. o Evaluate and analyze customer needs, providing feedback to improve product and service offerings. o Conduct regular customer reviews and strategize to improve the customer experience. o Keep customer relationships strong by regularly engaging with them and listening to their needs and concerns. o Develop and execute Customer Success plans for each assigned account. o Track, route, and document customer escalations and requests as necessary. o Identify areas of opportunity, highlight best practices, and drive the value of Noregon's products and services. * TECHNICAL MANAGEMENT o Oversee all aspects of the Diagnostic Tool Management (DTM) including the Statement of Work (SOW) execution and Service Level Agreements (SLA) for customers. o Manage the deployment phases of the system, including initiation, planning, execution, control and closure. o Drive customer's tool utilization by driving customer engagement and knowledge. o Provide high level technical and product support to maintain customer agreements. o Oversee the management of OEM software, including current versions and renewals. o Maintain change control of OEM updates, minimizing disruptions to customer operations. o Manage and maintain the customer's hardware inventory. * COLLABORATION AND LEADERSHIP o Collaborate with the sales, marketing, and product teams to develop cohesive customer engagement strategies. o Collect and analyze customer feedback to drive continuous improvement initiatives. o Develop strategies to ensure the successful adoption and utilization of Noregon's products and services by customers. o Work closely with the Customer Success Technical Lead to manage all aspects of the DTM SOW and meet SLA responsibilities. o Lead or participate in business review and strategy sessions with key accounts. o Participate actively in customer status and check in meetings. o Participate actively in operations team meetings. o Interface with senior management as needed. o Work closely with the Customer Success Technical Lead to ensure all aspects of the DTM Statement of Work (SOW) and Service Level Agreements (SLA) are met. * METRICS AND REPORTING o Manage metrics to meet or exceed SLA responsibilities. o Provide monthly reporting to management on customer success metrics. * PROCESS ADHERENCE o Assist with ensuring consistency in customer success procedures and adherence. o Stay current with product upgrades, system information, changes and business updates. o Participate in process improvement activities as needed within the department. * SUPPORT THE DTM TECHNICAL LEAD o Provide leadership and guidance to the Customer Success Technical Lead and other team members. o Conduct performance reviews for the Customer Success Technical Lead o Review and approve Customer Success Technical Lead timesheet and time off requests. SUPERVISORY RESPONSIBILITIES: * This position may include supervisory responsibilities over Customer Success Technical Lead as assigned. WORK ENVIRONMENT: * This job operates in a professional office environment. The role routinely uses standard office equipment. EDUCATION/EXPERIENCE REQUIRED: * BS Degree in a related field such as Computer Science or Business Management or five years equivalent experience. * Preferred three or more years experience in sales, account management, or customer success. * Certifications in Customer Success Management (CSM) are a plus. ADDITIONAL ELIGIBILITY REQUIREMENTS: * Experience managing multiple projects concurrently and effectively. * Demonstrate strong team management skills. * Excellent oral and written communication skills. * High level proficiency using Microsoft products and CRM software. * Ability to work effectively across multiple departments in a deadline-driven environment. * Ability to understand and detail processes. PHYSICAL REQUIREMENTS: * This is largely a sedentary role; however, moving computer kits and hardware is required. * Basic motor skills and manual dexterity for extensive computer usage are required. * Sitting for extended periods of time is required. * Talking, hearing and close vision abilities are required. * Standing, walking, reaching, kneeling, and crouching required. * Stress may occur with changing priorities, tight deadlines and long hours. * Ability to regularly lift 25 pounds. TRAVEL REQUIREMENTS: * Up to 25% * This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Who We Are: Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. Job Posting: Sr. Manager, DTC Customer Service Who We Are Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong. Job Description Summary The primary role of this position is to direct a team of full time and contracted work force to provide a wide array of services for multi brands across Kontoor. DTC (Direct to Consumer) Customer Service provides front line support of all internal and external ecommerce related issues, including inventory management, order management, product inquiries, returns/exchanges, and internal website support. The DTC Customer Service team supports internal ecommerce sales of $170M and $65M wholesale ecommerce. Leads a team of supervisors/managers who manage a contact center through BPO management to ensure service levels and response times are maintained. The ideal candidate demonstrates strong coaching skills, fosters a collaborative environment, and drives continuous improvement within the team. Extended response times to any form of consumer communication affects their impression of Kontoor and the brands, resulting in lost sales and diminished returns on brand investments in marketing, site development as well as social engagement. Further BPO support includes management of daily scheduling, monthly headcount forecasting, hiring, training, and development. Further responsibilities include working with multiple outside vendors (Salesforce, Adyen, Five9, Bazaarvoice, etc.) to ensure reliable system performance and identify needs for additional functionality. This position works closely with the DTC brand team to properly support and manage new website sales initiatives, connecting operational excellence to the broader objectives of brand loyalty and growth. By ensuring efficient order management and prompt customer support, this position directly contributes to strengthening brand loyalty and driving repeat business for Kontoor's multi-brand portfolio. Key Responsibilities * Manages ecommerce customer service across all brands, including a contact center through management of BPO. * Collaborates with senior management to develop strategic objectives, policies, and plans for area of responsibility and guides execution concerning matters of significance to the organization. * Owns the short to mid-term (1-3 years) execution of functional or business strategy and operational decisions guided by functional or business segment priorities and operational direction of the business, department or sub-function. * Implements and executes final decisions and strategy, controls resources and ensures operational direction and effectiveness. * Develops departmental plans that reflect organizational business, production, and operational priorities and practices. * Accountable for department budget, which may be broad and have far-reaching impact on the functional area. * Works on complex issues where problems are not clearly defined and where fundamental principles do not fully apply. Translates business segment strategy into functional plans and guides execution. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. * Lead and develop the DTC Customer Service team to deliver exceptional customer experiences. * Design and implement strategies to improve customer satisfaction and loyalty. * Collaborate with cross-functional teams to optimize the end-to-end customer journey. * Use data and customer feedback to drive continuous improvement in service delivery. Ideal Candidate Requirements: * Bachelor's degree preferred * 5+ years in customer service, 2+ years in BPO management * Salesforce/CRM and Workforce Management experience * Microsoft Office proficiency * Excellent communication, leadership, and project management * Strong decision-making, goal-setting, and analytical skills * Effective coaching and talent development Why Kontoor Brands? At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description At least 5 years of experience in technology consulting, enterprise or solutions architecture and architectural frameworks. At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience At least 3 years of experience in Salesforce development and implementations Skills with good command on Apex, Visual force, controllers, triggers, batch processes, APIs and web services. At least 3 years of experience in implementing CRM solutions with a minimum of 3 years Salesforce Force.com platform/Sales Cloud/Service Cloud implementations Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and Ant. Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations Experience on Force.com Integration Technologies (WebServices, 3rd Party tool like CastIron/Boomi) to Integrate with On-Premise systems like Siebel, OMS and Java Based Systems Complete understanding of governor limits Implement SOAP ./ REST based web services Develop Web Services classes on Force.com platform and WSDL Generation Writing Apex Classes, Visual Force Pages, Apex Triggers, Controllers, JQueries to implement complex business requirements Fluent with SOSL and SOQL , Workflows Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment Customizations of Reports, Dashboards, Workflows, Approval Processes Certified Salesforce Advanced Administrator. Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder. Experience with custom reporting, modifying pages, views and dashboards Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration Ability to work independently and as part of a team Ability to be flexible with change Good written and verbal communication skills a must Ability to work closely within a team environment Platform Dev1/2 or DEV 501 Certification SOAP implementation of the APIs both Enterprise and Partner WSDL Single Sign On Java experience is a big plus < OR > FUNCTIONAL: At least 5 years' experience in in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements. At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience Familiarity with Salesforce latest product launches including Wave Analytics, Lightning Ability to work in team in diverse/ multiple stakeholder environment Experience and desire to work in a Global delivery environment Well versed with Configuration and customizations of objects Understanding of market. and technology trends Analytical skills Experience and desire to work in a management consulting environment that requires regular travel Experience in at least one of the following:- Certified Salesforce Advanced Administrator (Highly Desired) Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder Experience with custom reporting, modifying pages, views and dashboards Able to understand user requirements and convert them into of Salesforce.com technical..requirements, system configuration Ability to work independently and as part of a team Ability to work closely within a team environment Platform Dev1/2 or DEV 501 Certification (Highly Desired):- SOAP implementation of the APIs both Enterprise and Partner WSDL Single Sign On Java experience is a big plus At least 2 years' experience in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements Familiarity with Salesforce latest product launches including Wave Analytics, Lightning Ability to work in team in diverse/ multiple stakeholder environment. Experience and desire to work in a Global delivery environment Well versed with Configuration and customizations of objects Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 11 years of experience in Information Technologies. Additional Information ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. Note:- This is a Full-Time & Permanent job opportunity for you. Only US Citizen , Green Card Holder , GC-EAD , H4-EAD & L2-EAD can apply. No OPT-EAD, H1B & TN candidates please. Please mention your Visa Status in your email or resume . ** All your information will be kept confidential according to EEO guidelines.

Are you a dynamic, motivated individual looking to make an impact? Carolina, an OFS Company, is seeking a Customer Success Account Manager to join our team and be the go-to person for our valued clients. You'll build meaningful relationships, ensure client needs are met, and help create an exceptional experience every step of the way. What You'll Do: * Collaborate with internal teams to ensure customer and project needs are fulfilled. * Review and manage customer orders to ensure everything runs smoothly. * Respond to customer requests, always putting their experience first. * Address and resolve any client issues, ensuring their satisfaction. * Build and maintain strong relationships with existing customers while developing new connections. * Create a consistent, positive, and repeatable client experience. Who You Are: * A people person who excels at building relationships. * A team player who works efficiently in a collaborative environment. * Someone who can juggle multiple tasks while meeting deadlines. * Skilled in communication, troubleshooting, and making smart decisions. Your Background: * Post-secondary education is a plus. * Experience in customer service or the furniture industry is recommended.

The Customer Success Manager (CSM) for the Automotive team will be responsible for building strong client relationships that drive retention, loyalty, and satisfaction. This role serves as a trusted advisor for dealership clients, ensuring they maximize the value of our marketing and analytics solutions. The CSM will raise client issues and feedback to product teams while coordinating with operations on campaign related changes/requests and support the ongoing evolution of our automotive solutions. Primary Accountabilities: Manage a portfolio of automotive dealership and group clients to ensure successful onboarding, engagement, satisfaction, and retention. Deliver monthly reporting to clients, analyzing key metrics and identifying any emerging issues or trends. Lead Quarterly Business Reviews (QBRs) with dealership and/or group leadership (including C-level executives and General Managers) to review performance, identify opportunities, and deepen engagement. Proactively identify at-risk accounts and work internally and externally to drive resolution and increase satisfaction. Collaborate closely with Product Operations to gather, document, and communicate client feedback, requests and complaints; ensure client concerns are addressed promptly. Work with product and sales to create a survey to measure client satisfaction on an annual or semi-annual basis Partner with product and engineering teams by pulling the right experts into client discussions to accelerate issue resolution or to support upsell opportunities. Guide new clients through an efficient onboarding process, including platform training, campaign set-up, and operational alignment. Maintain detailed and up-to-date client documentation, including meeting notes, action items, and reporting history. Key Performance Indicators (KPIs): Client Retention Rate Onboarding Completion Time Monthly Reporting Timeliness Client Request/Complaint Resolution Time QBR Completion Rate Customer Satisfaction (CSAT) or Net Promoter Score (NPS) Desired Individual Qualities: Diligent, detail-obsessed, and deadline-driven Highly proactive with a "client-first" mentality Strong team collaborator who communicates clearly and effectively Analytical thinker who can interpret data to extract insights Curious and open-minded learner Resourceful problem solver with a positive attitude Additional Responsibilities: Performs other duties as assigned Complies with all policies and standards Required Qualifications: Bachelor's Degree 3-5 years of work experience leading a Customer Success team in a marketing or advertising technology firm or dealership, with progressively increasing responsibilities; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position Knowledge of Automotive industry and digital media, in-store media, e-Commerce software, analytics and business operations strongly preferred Experience working to promote value through customer experience Exceptional ability to communicate and foster positive business relationships. Process analysis and optimization experience required Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Use Hands to Handle Objects - Regularly Reach with Hands or Arms - Regularly Talk or Hear and Read Instructions - Regularly Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally View Items at a Close Range - Regularly Rarely : Job requires this activity up to 25% of the time Occasionally : Job requires this activity between 25% - 50% of the time Frequently : Job requires this activity between 50% - 75% of the time Constantly : Job requires this activity more than 75% of the time Individual Competencies Integrity: Able to communicate well in straight-forward situations. Teamwork: Advanced communication skills used to lead a team. Adaptable: Arrives at a conclusion based on previous experiences and good judgment. Curious: Assesses circumstances using experience and a variety of information gathered. Analytical and Critical Thinking: Communicates using persuasion and authority. Problem Solving: Completes routine and repetitive tasks where tasks are straightforward. Innovative: Arrives at decision using analytical thought. As an Inmar Associate, you: Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome. Support a safe work environment by following safety rules and regulations and reporting all safety hazards. At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages. Eligible associates have access to: Medical, Dental, and Vision insurance Basic and Supplemental Life Insurance options 401(k) retirement plans with company match Health Spending Accounts (HSA/FSA) We also offer: Flexible time off and 11 paid holidays Family-building benefits, including Maternity, Adoption, and Parental Leave Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning Wellness and Mental Health counseling services Concierge and work/life support resources Adoption Assistance Reimbursement Perks and discount programs Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms. We are an Equal Opportunity Employer, including disability/vets. This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future. At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages. Eligible associates have access to: Medical, Dental, and Vision insurance Basic and Supplemental Life Insurance options 401(k) retirement plans with company match Health Spending Accounts (HSA/FSA) We also offer: Flexible time off and 11 paid holidays Family-building benefits, including Maternity, Adoption, and Parental Leave Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning Wellness and Mental Health counseling services Concierge and work/life support resources Adoption Assistance Reimbursement Perks and discount programs Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms. At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is: 72,734.63 - 121,224.38 USD Annual The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations. Depending on the job level and role, it may include: Annual discretionary bonuses through our Core Company Performance Bonus Plan Equity grants, sign-on bonuses, and other tailored incentive opportunities Additional discretionary compensation, such as: Growing Revenue Incentives Corporate or VIP Bonuses Deferred compensation opportunities The actual annualized salary offered at the time of hire will be communicated in the candidate's offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations. We are an Equal Opportunity Employer, including disability/vets. Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice. This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Company:Marsh McLennan AgencyDescription: Marsh McLennan Agency Client Manager, Business Insurance Select Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Client Manager on the Business Insurance Select team, you will manage relationships with clients to provide best in class service and drive growth. You'll serve as the client contact to answer questions, resolve billing issues, make policy changes while delivering prompt, courteous, knowledgeable assistance with your day-to-day communications, including renewals, certificates, endorsements, etc. Our future colleague. We'd love to meet you if your professional track record includes these skills: A high school diploma is required. Minimum of three (3) years Business Insurance experience Insurance designations (i.e. INS, AAI, CISR) and/or demonstrated knowledge of Business Insurance coverages Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future These additional qualifications are a plus, but not required to apply: Associates or Bachelors degree preferred Property & Casualty license (or ability to obtain within 90 days). Experience working with EPIC, Sagitta, and ImageRight We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Flexible Hybrid work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAMID #MMABI #LI-Hybrid

ABOUT THE ROLE As a Customer Success Supervisor, you will lead a team that is responsible for creating optimal experiences and delivering premier service levels for our direct and indirect customers. While you prioritize customer needs, we will prioritize your development. Join us and become an integral part of our winning team. This is a hybrid role based out of our Welcome, NC plant requiring 2 days in the office per week. WHAT YOU'LL DO Work Planning: Strategically plan and prioritize daily activities using CRM, Telecom, Configuration systems, and dashboards to optimize workflows and team efficiency. Assign schedules/responsibilities to Customer Service Representatives (CSRs) based on volume management strategies and ensure proper workload distribution. Manage the credit memo process, with authority to approve credits up to a specified dollar amount. Customer Engagement: Regularly interact with customers to ensure their needs are prioritized and promptly addressed. Monitor service dashboards to ensure CSRs are meeting targeted service levels and maintaining high-quality customer interactions. Lead team expectations of support fo multiple brands to customer partners, fostering strong customer relationships. Work closely with Customers, Sales and Operations to ensure Customer Success aligns with all business objectives and goals. Culture Building: Establish and maintain a positive, customer-centric team culture paramount to the success of the business. This includes communicating a shared mission, fostering a sense of community, and ensuring that all actions and communications are working toward the same goal. Issue Resolution: Promptly address and resolve customer inquiries related to product quality, delivery coordination, warranty needs, product availability, pricing, and billing. Actively collaborate with operations and sales teams to expedite orders and ensure maximum customer satisfaction. Drive Customer representatives to achieve goals as outlined in the quality success model and meet agreed goals. Lead root cause and improvement actions when applicable to a situation. Training and Development: Lead training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency. Assist with onboarding and training new employees to ensure they are equipped for success. Conduct customer training sessions on the use of configurators or portals, ensuring customers are well-informed and confident in using company systems. Partner on hiring, development, and advancement of team members; collaborate with Talent Acquisition and HR to fill open positions and develop team members for high performance and career advancement. Continuous Improvement: Identify and implement process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows. Identify opportunities to improve efficiency and team member experience through technology or process improvements. Execute strategic activities to ensure the customer success team is well-positioned to grow and meet customer expectations. Drive performance through dashboard and KPIs. Escalation Management: Provide support to CSRs in resolving escalated or urgent matters. Collaborate with functional leaders and their teams to ensure high-quality customer service and address issues with solutions that positively impact customer relationships. Performance Management: Take an active approach in motivating, developing, coaching, and training Customer Success Representatives to maintain effectiveness. Communicate clear expectations for team members and proactively ensure goals are being met. Provide honest performance-based feedback to team members. WHAT YOU'LL NEED * Industry Knowledge: Understanding of the building products industry and sales management experience in dealer, distribution, retail, two-step and consumer channel segments. * Skills: Strong problem-solving, negotiation, and communication skills essential. * Time Management: Solid time management skills with the ability to prioritize multiple responsibilities effectively. * Interpersonal Skills: Strong interpersonal and teamwork skills with a high level of integrity and personal motivation. * Adaptability and Flexibility: Being adaptable and open to new ways of working is crucial. Embrace change with a positive mindset * Resilience: Ability to bounce back from setbacks, stay focused, and maintain productivity during challenges. * Learning Agility: Be willing to adapt to new processes, technologies, and ways of thinking. * Collaboration and Teamwork: Collaborate with colleagues, share insights, and work together to achieve common goals. Qualifications * Education: High School Diploma or equivalent required; bachelor's degree is a plus. * Experience: 3+ years of proven direct customer and consumer support experience, preferably in the building products industry. 2+ years in a service lead or supervisory role. * Technical Proficiency: Proficient in telecom software; Microsoft Office applications including Word, Excel, and PowerPoint. Additional Information All your information will be kept confidential according to EEO guidelines. Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. * Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at ************ or *******************************. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at ************ or *******************************. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Notice of Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Join Our Team as a Client Relationship Manager - Cultivate Strong Partnerships and Drive Client Success! Are you passionate about building meaningful relationships, enhancing client satisfaction, and delivering exceptional service? We're looking for a proactive and people-focused Client Relationship Manager to join our dynamic team. In this role, you'll be the key liaison between our organization and our clients-ensuring a positive, results-driven experience every step of the way. Why You'll Love This Role 💼 Supportive Onboarding & Training: Whether you're a seasoned client manager or just starting out, we provide comprehensive training and tools to help you succeed. ⏰ Flexible Work Options: Full-time or part-time roles available with remote flexibility. 📈 Professional Growth: Clear pathways for advancement into leadership, business development, or strategic account management roles. 💰 Competitive Compensation: Base salary plus performance-based bonuses and incentives. Key Responsibilities Build and nurture strong, long-term relationships with clients. Serve as the primary point of contact, ensuring client needs are met with excellence and care. Understand client goals and collaborate with internal teams to deliver tailored solutions. Monitor client satisfaction, resolve issues, and continuously improve the client experience. Track account activity, prepare performance reports, and recommend improvements. Identify opportunities for upselling, cross-selling, and deepening client partnerships. What We're Looking For ✔ Exceptional communication and interpersonal skills ✔ Strong problem-solving and conflict-resolution abilities ✔ Organized, detail-oriented, and capable of managing multiple client accounts ✔ A service-oriented mindset with a focus on client success ✔ Experience in account management, customer service, or client relations is a plus (but not required) Perks & Benefits ✅ Paid training and continuous support ✅ Health insurance and retirement plan options ✅ Performance-based bonuses and recognition programs ✅ Advancement opportunities into senior leadership and strategic roles Ready to Make a Difference? If you're excited about building lasting client relationships and helping clients achieve their goals, we'd love to connect with you! 👉 Apply today and join us as a Client Relationship Manager-where service meets success.

TAT Technologies Greensboro Facility is looking for a Customer Account Manager. TAT Technologies has been in operation for more than six decades and has a long history of satisfied customers around the world. Our team is made up of highly skilled technicians dedicated to bringing you the best product, on time - every time. Our comprehensive service and support works to ensure that we can meet the needs and demands of our customers. We enjoy the ability of working without all the red tape usually found in larger organizations and with the family-dynamic of enjoying those we work alongside. If you are interested in throwing your hat in the ring of consideration - APPLY NOW! The position of Customer Account Manager (CAM) is responsible for acting as the advocate for the customer and serving as the liaison between the Customer and Sales, S&OP, Shop Operations and Shipping departments. In this position you will proactively manage each assigned customer, providing key information throughout the service process provided by Tat Greensboro. Essential Job Functions: Open work orders for assigned customers. Work closely with the Director of Account Management to maintain KPI's and other reporting metrics to ensure Piedmont is meeting all contract obligations and the Customers' expectations are being met. Act as principle point of contact for assigned customers, using Piedmont's proactive account management methods. Understands where his/her customer products are in the production schedule. Act as the advocate for the customer and provide liaison between the Customer and Production Control, Shop Operations and Shipping departments to ensure all Customer requirements are met and technical difficulties or questions are answered. Respond to inquiries from existing and potential customers, incoming mail, e-mail and any other requests regarding customer parts or related issues. Ability to identify customer needs and develop timely solutions. Assign OTD (on time delivery) dates for work orders to production that meet the customer's expectations. Identify opportunities to grow business with key accounts, including providing proposals to Tier 3 customers. Limited travel to customer locations for business growth and relationship opportunities. Meet or exceed sales goals for assigned Tier 3 customer accounts. Track financial, turnaround time, On Time Delivery and other key metrics with assigned accounts. Provide solutions to issues when metrics are not in alignment with customers' expectations. Proactively provide status reports to Customer (and Management) as necessary. Assist with contract management issues, reports and analysis as necessary. Provide technical assistance as needed, or work with the shop to provide the technical support needed by the Customer. Other duties and task as needed. Requirements Position Requirements/Qualifications: High School Diploma/GED minimum. College or Technical school business classes preferred. 2 Years CSR experience preferred. Must be detail oriented and able to prioritize activities and juggle conflicting demands. Must be able to travel as required for business needs. Excellent organizational skills are necessary. This job requires exemplary client interaction skills, resolution focus, and analytical ability. The ability to multi-task is essential to succeed in this position as is a willingness to fill in wherever and whenever help is needed in the department. Demonstrated oral & written communication skills and good telephone manners. Must acquire knowledge of product offerings. Dedication, passion & desire to be the best. Ability to operate standard office equipment and good PC skills (MS Word, Excel, Outlook and PowerPoint. Technical background in aviation components is advantageous. Benefits TAT Technologies is dedicated to providing an inclusive, fun, and unique workplace. We believe in acknowledging and appreciating the value of our team members. One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, STD, LTD, accidental coverages, EAP, and more. Insurance carriers vary based on location. Equal Employment Opportunities - TAT TECHNOLOGIES is committed to maintaining a supportive, healthy, and productive work environment free from discrimination, harassment, or bullying, and complying with all legislative requirements. This includes equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

Marsh McLennan Agency Client Manager, Business Insurance Select Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Client Manager on the Business Insurance Select team, you will manage relationships with clients to provide best in class service and drive growth. You'll serve as the client contact to answer questions, resolve billing issues, make policy changes while delivering prompt, courteous, knowledgeable assistance with your day-to-day communications, including renewals, certificates, endorsements, etc. Our future colleague. We'd love to meet you if your professional track record includes these skills: * A high school diploma is required. * Minimum of three (3) years Business Insurance experience * Insurance designations (i.e. INS, AAI, CISR) and/or demonstrated knowledge of Business Insurance coverages * Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future These additional qualifications are a plus, but not required to apply: * Associates or Bachelors degree preferred * Property & Casualty license (or ability to obtain within 90 days). * Experience working with EPIC, Sagitta, and ImageRight We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: * Generous time off, including personal and volunteering * Tuition reimbursement and professional development opportunities * Flexible Hybrid work * Charitable contribution match programs * Stock purchase opportunities To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: * Instagram * Facebook * X * LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAMID #MMABI #LI-Hybrid

#LI-OD1 #LI-Hybrid We are seeking a highly motivated and detail-oriented individual to join our team as a Client Success Account Manager. In this role, you will be responsible for providing exceptional client service and technical support for our Centrally HR product. You will serve as the primary point of contact for our clients, assisting them with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions. The ideal candidate will possess strong communication skills, a customer-centric approach, and a solid understanding of HR processes and systems. Essential Functions and Primary Duties * Under direct supervision, manages the day-to-day of services for an assigned block of accounts * Offer assistance with account management and technical support of UKG products * Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments * Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate * Proactively identify opportunities to improve system functionality and client satisfaction * Coordinate client meetings as needed * Conduct regular system audits to ensure data accuracy and compliance * Maintain data integrity and quality with any applicable software on a timely basis Preferred Qualifications * Bachelor's Degree * Minimum 1-2 years of payroll experience * Preference for candidate with prior experience in HRIS or Human Capital Management software * Experience with UKG Ready Talent is a plus * Previous experience in a client service or system integration environment Minimum Qualifications * High School Diploma or GED equivalent required; Bachelor's degree preferred * 3 years of experience in industry or related field * Strong communication skills both oral and written with all levels of an organization, both internally and externally * Must obtain and preserve required licenses/certifications as required * Proficient use of applicable technology * Able to work in a team environment as well as independently * Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally * Travel based on client and business needs

Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values * We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. * We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. * We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"? * We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. * We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Job Description As a Commercial Lines Account Manager at Trucordia, you will assist clients and help them understand and determine their individual commercial line service needs. As a Commercial Lines Account Manager, you will perform many diverse responsibilities which ultimately help us succeed in providing extraordinary customer service to our customers. Duties and Responsibilities: * Responsible for servicing a commercial book of business - marketing, underwriting, renewal negotiation, risk analysis, consulting, problem resolution, reviewing and rating. * Maintain productive business relations and engage in extensive contact with clients, account executives and underwriters. * Ensure clients have continuous and proper coverage and advise clients of any change recommendations. * Review current policies and provide recommendations regarding placement options. * Apply knowledge of coverages and forms to research and reconcile discrepancies. * Act as a liaison between clients, carriers and internal teams to ensure comprehensive service delivery, policy accuracy and client satisfaction. Qualifications * Valid State Property and Casualty Brokers License * 3-5 years of experience in commercial lines (preferred not required) * Must possess a developing knowledge of commercial insurance markets and understand the supplemental insurance marketplace. * Ability to work well under pressure in a team environment and effectively prioritizing risks to manage concurrent workflow. * Possess excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively. * Experience with AMS360 preferred. * Bilingual (English & Spanish) (preferred not required) Additional Information Please see our company Benefits: * Medical, Dental, Vision * Life and AD&D insurance * FSA / HSA * Commuter & Child Care FSA * Cancer Support Benefits * Pet Insurance * Accident & Critical Illness * Hospital Indemnity * Employee Assistance Program (EAP) * 11 Paid Holidays * Flexible PTO * 401K Compensation: $45,000-$75,000 based on insurance industry experience Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

Role OverviewRelocation Offered! Great area that's close to the beach and the mountains of North Carolina. Sodexo is seeking a Client Executive of Environmental Services in Chapel Hill, NC. This is a fast paced teaching hospital on the campus of University of North Carolina supporting a team of 260. The ideal candidate will support this progressive organization by providing leadership for our Environmental team in the delivery of safe, sanitary and innovative services to our patients, customers and hospital employees in a variety of settings. UNC is an over 1000-bed facility in beautiful Chapel Hill, NC. It is a teaching facility with an average of 750 beds overseeing a management team of 14. Looking for a high performer in the following areas:Great communicator at all levels, great employee relations, listens to employees' concerns, and follows through. Capable of developing an inexperienced management team as well as holding them accountable for their performance. Excellent with time management, as it is a fast-paced environment. Team player, high energy. Knowledge of The Joint Commission Standards. Proven record of increasing patient satisfaction scores. Self-starter, innovator. The ability to speak Spanish would assist in managing this workforce. Get to this site: ************ uncmedicalcenter. org/uncmc/IncentivesRelocation What You'll Dohave Director level experience leading and managing a team and is a dynamic leader who develops and motivates a team to exceed the expectations of clients and customers;have Sodexo experience driving customer service and/or guest satisfaction results in a health care environment is preferred;possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;have experience effectively managing projects within agreed upon timelines. What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringare results and safety driven;have in-depth knowledge of housekeeping systems and procedures;have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;have 5+ years previous custodial / housekeeping or similar management experience in an healthcare environment preferred. can manage and support an inclusive workforce. Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 5 years Minimum Functional Experience - 5 years

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, December 18, 2025 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Please note: the preferred locations are Charlotte, NC or Raleigh, NC. However, Greensboro, NC or Winston-Salem, NC locations will also be considered. The selected candidate must live within a reasonable travel distance of any of these locations. Position Summary The Principal Stakeholder Engagement Manager is an expert in external project engagement strategy and execution, supporting multiple business units and project types. This specific role focuses on new electric generation, solar generation, battery energy storage, and transmission projects. This position leads comprehensive planning and implementation of external stakeholder engagement to support infrastructure projects in North Carolina. Key Priorities * Engagement Planning and Implementation * Relationship Management * Direct Customer Interaction Responsibilities * Develop project-specific engagement plans for infrastructure projects in North Carolina * Build and maintain productive relationships with internal business units and external stakeholders * Facilitate internal alignment to support project success * Create, edit, and publish accurate project communications * Establish and manage two-way communication mechanisms with external audiences * Serve as a field engagement representative as needed Basic Qualifications * Bachelor's degree and seven (7) years minimum of related experience * In lieu of bachelor's degree, high school diploma/GED and eleven (11) years minimum of related experience Desired Qualifications * Proven leadership in developing and executing engagement plans, with minimal oversight and direction * Ability to work effectively within a matrixed organization * Experience managing both internal and external relationships effectively * Demonstrated success in managing high-risk infrastructure projects * Skilled in customer communication and issue resolution * Experience facilitating cross-functional teams * Experience conducting community assessments for engagement planning * Strong written and verbal communication skills * Expertise in managing project impacts and maintaining open communication * Experience managing budgets Working Conditions * Attendance at early morning, night and weekend community meetings and activities as needed * Must have means of transportation for some travel throughout the assigned territory and occasionally the state * Requires availability 24/7 for storm response or other issues/emergencies * Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility. Please note: hybrid mobility classification requires a weekly onsite presence. Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility

**Job Title:** Strategic Account Manager- Vaccines **About the Job** The Strategic Account Management organization is a highly skilled forward-thinking sales team serving our largest and most complex customers, while also managing our highest valued vaccine contracts. The customers we call on primarily include Health Systems, IHNs, Medical Groups, PBGs, FQHCs and state Awardees. We are an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world. **Main Responsibilities:** + Assume the leadership role within assigned accounts, providing overall account leadership to cross-functional internal and external team members as needed. In this capacity, the SAM will assume responsibility for assigned strategic customers and manage each as a business partnership on behalf of Sanofi. Additionally, the SAM will bear full responsibility for building a strategic account plan for assigned accounts, as well as organizing and deploying the appropriate resources within Sanofi to drive value co-creation with customers and meet/exceed Sanofi's revenue targets. + Effectively manage and grow a network of trust-based relationships with external stakeholders to generate revenue through genuine partnerships within Sanofi's largest and most complex customers. The SAM will develop a deep understanding of the customer's business which includes their pressures and drivers, priorities, as well as their related challenges and opportunities. They will maintain working knowledge of the customer's business model, strategic goals and objectives, and their position within the healthcare environment including value-based health care, their competitors, and financial levers. + Identify and qualify high value opportunities within their accounts by working directly with the customer to develop and drive growth strategies, team-to-team alignment, and executive relationships together with internal cross-functional team members. Accordingly, the SAM will conduct business coaching and strategy session with their account teams to facilitate the co-creation of customer value and ensure ongoing internal alignment and account growth. The SAM will function as the central focal point for communications regarding account planning, strategy, collaboration, resource allocation and customer engagement. **About You** **Basic Qualifications** **Minimum required skills & experience:** + Bachelor's degree required + 5+ years of field sales or account management experience + Internal candidates with a consistent history of performance along with demonstrated capabilities or competencies may be considered with less experience. + Broad understanding of health system business, decision making processes & market trends with a proven track record of accessing C-suite to D-suite decision makers + Proven ability to translate health system market knowledge and develop strategic plans with internal stakeholders + The ability to execute tactical initiatives, provide ongoing feedback, and prioritize multiple projects. + Broad field sales experience with demonstrated success working with P&T committees, decision makers & influencers in Hospitals, Health Systems, IHNs and other large-organized customers + Possesses strong business acumen and strategic thinking skills + Self-directed and organized with excellent execution and planning skills + Ability to adapt and change in a shifting environment + Excellent communication skills both written and oral + Must possess valid driver's license, be eligible for insurance coverage and must be able to safely operate a vehicle **Minimum preferred skills & experience:** + MBA or other advanced degree + Strong data analytics + Experience working in Market Access, Pricing, Contracting or Finance + Proficient with MS Office and customer management databases **Why Choose Us?** + Bring the miracles of science to life alongside a supportive, future-focused team. + Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or a lateral move, at home or internationally. + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks' gender-neutral parental leave. This position is eligible for a company car through the Company's FLEET program. Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. \#GD-SP \#LI-SP \#LI-Remote \#vhd **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (************************************************** and check out our Diversity Equity and Inclusion actions at sanofi.com (************************************************************************ ! _US and Puerto Rico Residents Only_ Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. _North America Applicants Only_ The salary range for this position is: $122,250.00 - $203,750.00 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK (********************************************************************************************************* . Global Terms & Conditions and Data Privacy Statement (*************************************************************** Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting ************** or via our movie We are Sanofi (***************************** As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (************************************************

About Us: Nationwide Marketing Group is the largest buying, marketing, and business support organization for independent retailers across appliances, furniture, bedding, electronics, and custom installation. With more than 5,000 members and 14,000 storefronts, NMG helps local businesses grow without sacrificing what makes them unique. OneShop is our Digital Division here at NMG, focused on helping independent retailers succeed in the digital space. We support 2,500+ retailers with a full suite of digital tools - from websites to SEO to online ads-all designed to help independents compete (and win) against the big box stores. At NMG we build and believe that technology should work for small businesses, not against them. Our team is fueled by hustle, heart, and a set of shared values: Problem Solving. Continuous Improvement. Delivering Value. Being Trusted Advisors. These aren't just words-they guide everything we do to serve our members and help them realize their goals. Learn more at oneshop.nationwidegroup.org and nationwidegroup.org. Why You Want to Work Here: At Nationwide Marketing Group, we believe our strength comes from the diversity of our people and the communities we serve. We're committed to building teams where every individual feels valued, included, and supported to do their best work. We know that different voices and perspectives don't just make us stronger-they help us serve our Members better. But culture at NMG goes beyond our commitment to diversity and inclusion. We're a community built on collaboration, respect, and a shared drive to help independent businesses thrive. Here, you'll be part of a team that celebrates wins together, tackles challenges head-on, and invests in both professional and personal growth. NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you need reasonable accommodations during the hiring process, please let us know-we'll work with you to ensure you have the support you need. What We'll Do for You: Competitive base pay and performance bonus, dependent on role. Medical, Dental, Vision with $0 cost Employee Only coverage options Employer Paid Basic Life/AD&D Employer Paid Short-Term and Long-Term Disability MetLife supplemental insurance benefit options Matching 401K with 100% vesting Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life Business casual work environment Discounts Program on Electronics, Cells Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance and more! Job Location: Remote U.S. or Hybrid in Raleigh-Durham, NC Job Summary: Our Customer Account Managers are the backbone of what we do here. They work with our retail clients daily, establishing and maintaining a strong relationship and helping them get the most out of our products. Our ideal candidate would have a proven success record in managing a retail business and/or e-commerce website management. Communication and attention to detail is imperative to ensure that our client's needs are met, as is a passion for helping independent retailers succeed. You should be resourceful, adaptable, analytical and highly organized, with a knack for building relationships with clients. Job Responsibilities: Manage a book of clients with excellence while maintaining a high retention rate and NPS score. Discuss and help implement strategies with clients that drive consumers to shop online and/or in-store. Manage client expectations and oversee website changes to keep client's websites in line with their overall business strategy. Communicate routinely and in a timely manner with clients including responses to emails, phone calls, and voicemails, as well as proactive outreach. Participate in and lead webinars/conference calls with clients and field reps as needed. Conduct monthly website reviews with clients and track progress on the priorities you establish together. Train and assist our clients on how to use our products and tools we offer to ensure they are aware of all the ways we can help their business. Collaborate with other teams to complete client requests and convey new features that our clients are asking for to help make our product the best it can be. Identify opportunities for clients to adopt additional tools we provide to improve their success. Job Qualifications: Bachelor's degree in Marketing, Business, or related field. 3-5 years Account Management and/or Marketing related experience; agency experience is a plus. Google Certifications from the Analytics Academy and Google My Business a plus. Job Competencies: Has a passion for customer service, bringing empathy and compassion to our clients. Understanding of retail and/or e-commerce. Excellent interpersonal communication, collaboration, and solution-building skills. Strong presentation, verbal, written, and organizational skills. Highly motivated, self-starter who can confidently maintain consistent required work hours from a home office while our operations are in a remote setting. Detail oriented with a strong aptitude for and knowledge of project and time management. Ability to learn and work in a fast-paced, high-volume, and deadline-driven environment. Ability to think critically and solve complex problems. Experience with Google Analytics, SEO, and SEM is a plus. Proficient in a Windows environment. Work Environment: Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds. General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.

Who We Are: Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler , Lee and Helly Hansen . Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. Job Posting: Sr. Manager, DTC Customer Service Who We Are Kontoor Brands, Inc. (KTB) is the parent company of Wrangler , Lee and Rock & Republic , with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong. Job Description Summary The primary role of this position is to direct a team of full time and contracted work force to provide a wide array of services for multi brands across Kontoor. DTC (Direct to Consumer) Customer Service provides front line support of all internal and external ecommerce related issues, including inventory management, order management, product inquiries, returns/exchanges, and internal website support. The DTC Customer Service team supports internal ecommerce sales of $170M and $65M wholesale ecommerce. Leads a team of supervisors/managers who manage a contact center through BPO management to ensure service levels and response times are maintained. The ideal candidate demonstrates strong coaching skills, fosters a collaborative environment, and drives continuous improvement within the team. Extended response times to any form of consumer communication affects their impression of Kontoor and the brands, resulting in lost sales and diminished returns on brand investments in marketing, site development as well as social engagement. Further BPO support includes management of daily scheduling, monthly headcount forecasting, hiring, training, and development. Further responsibilities include working with multiple outside vendors (Salesforce, Adyen, Five9, Bazaarvoice, etc.) to ensure reliable system performance and identify needs for additional functionality. This position works closely with the DTC brand team to properly support and manage new website sales initiatives, connecting operational excellence to the broader objectives of brand loyalty and growth. By ensuring efficient order management and prompt customer support, this position directly contributes to strengthening brand loyalty and driving repeat business for Kontoor's multi-brand portfolio. Key Responsibilities Manages ecommerce customer service across all brands, including a contact center through management of BPO. Collaborates with senior management to develop strategic objectives, policies, and plans for area of responsibility and guides execution concerning matters of significance to the organization. Owns the short to mid-term (1-3 years) execution of functional or business strategy and operational decisions guided by functional or business segment priorities and operational direction of the business, department or sub-function. Implements and executes final decisions and strategy, controls resources and ensures operational direction and effectiveness. Develops departmental plans that reflect organizational business, production, and operational priorities and practices. Accountable for department budget, which may be broad and have far-reaching impact on the functional area. Works on complex issues where problems are not clearly defined and where fundamental principles do not fully apply. Translates business segment strategy into functional plans and guides execution. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Lead and develop the DTC Customer Service team to deliver exceptional customer experiences. Design and implement strategies to improve customer satisfaction and loyalty. Collaborate with cross-functional teams to optimize the end-to-end customer journey. Use data and customer feedback to drive continuous improvement in service delivery. Ideal Candidate Requirements: Bachelor's degree preferred 5+ years in customer service, 2+ years in BPO management Salesforce/CRM and Workforce Management experience Microsoft Office proficiency Excellent communication, leadership, and project management Strong decision-making, goal-setting, and analytical skills Effective coaching and talent development Why Kontoor Brands? At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

Company:Marsh McLennan AgencyDescription: Our not-so-secret sauce. Award winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Manager at Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Client Service Manager in the Client Center, you'll direct and manage Client Service Specialists and Service Associates in the MMA Client Center. Monitor workflow and adjust staff duties and responsibilities, as needed, to assure quality and timely phone and non-phone service response. Oversee daily service center operations, ensuring performance, efficiency, and adherence to service standards and compliance requirements. Lead and develop service managers, supervisors, and team leads to drive engagement, accountability, and consistent performance across all teams. Monitor key service metrics (SLAs, client satisfaction, productivity) and implement corrective actions or process improvements to meet goals. Serve as an escalation point for complex client or operational issues, ensuring timely and effective resolution. Identify operations gaps and partner with the Director to streamline workflows, enhance systems, and implement best practices from efficiency and scalability. Utilize advanced Excel functions (e.g., Pivot Tables, data visualization, what-if-analysis) to distill complex data into actionable insights that drive business strategy and present clear, concise reports to Sr. Leadership. Work closely with Sales & Operations, Inside Sales, and Technology teams to ensure seamless client handoffs, data accuracy, and process alignment. Support staffing strategy, forecasting, and scheduling to maintain appropriate coverage and workload balance. Serve as acting Director in the director's absence, ensuring consistent leadership, communication, and operational continuity. Our future colleague. We'd love to meet you if your professional track record includes these skills: High School graduate or equivalent 3-5 years of insurance industry experience minimum Contact center operations or leadership experience Organized with strong ability to prioritize Demonstrated ability to supervise personnel Current or previously held property & casualty insurance license Demonstrated proficiency of basic computer applications, such as Microsoft Office products Ability to travel, occasionally overnight These additional qualifications are a plus, but not required to apply: Master's degree or equivalent graduate work Experience leading management level team members We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid Work Charitable contribution match programs Stock purchase opportunities To view additional career opportunities, visit *************************** or flip through our recruiting brochure: ******************************************************************** Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. MMABI

Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what's next”? We are RESULT-ORIENTED , growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Job Description As a Commercial Lines Account Manager at Trucordia, you will assist clients and help them understand and determine their individual commercial line service needs. As a Commercial Lines Account Manager, you will perform many diverse responsibilities which ultimately help us succeed in providing extraordinary customer service to our customers. Duties and Responsibilities: Responsible for servicing a commercial book of business - marketing, underwriting, renewal negotiation, risk analysis, consulting, problem resolution, reviewing and rating. Maintain productive business relations and engage in extensive contact with clients, account executives and underwriters. Ensure clients have continuous and proper coverage and advise clients of any change recommendations. Review current policies and provide recommendations regarding placement options. Apply knowledge of coverages and forms to research and reconcile discrepancies. Act as a liaison between clients, carriers and internal teams to ensure comprehensive service delivery, policy accuracy and client satisfaction. Qualifications Valid State Property and Casualty Brokers License 3-5 years of experience in commercial lines (preferred not required) Must possess a developing knowledge of commercial insurance markets and understand the supplemental insurance marketplace. Ability to work well under pressure in a team environment and effectively prioritizing risks to manage concurrent workflow. Possess excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively. Experience with AMS360 preferred. Bilingual (English & Spanish) (preferred not required) Additional Information Please see our company Benefits: Medical, Dental, Vision Life and AD&D insurance FSA / HSA Commuter & Child Care FSA Cancer Support Benefits Pet Insurance Accident & Critical Illness Hospital Indemnity Employee Assistance Program (EAP) 11 Paid Holidays Flexible PTO 401K Compensation: $45,000-$75,000 based on insurance industry experience Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.