Customer success manager jobs in Hammond, IN

Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace 401(K) with company match Paid ASE testing and certifications Compensation Saturday & Sunday weekend premium pay $2.50 per hour Starting base pay up to $23.50/hr The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for: Resolving customer issues Providing technical assistance and training for service technicians and advisors Supervising Service Center associates Performing Technician responsibilities as needed Demontrating awareness and compliance with Loss Prevention and safety policies. Qualifications Must possess a valid driver's license Great communication skills Prior Automotive Maintenance experience is preferred Prior supervisory experience preferred Prior Retail experience preferred Able to work evenings when needed and at least every other weekend Able to pass pre-employment drug screening and background checks Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date Must possess or have the ability to obtain forklift certification Ability to read and speak English and communicate with customers and co-workers *Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications. EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.

Customer & Consumer Service Manager Who We Are: uni Brands is a global leader in the writing instruments products industry. For more than 100 years, uni's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. uni is one of the world's most widely recognized families of writing instruments. Please visit ************************ for additional information. Position Summary: We are seeking a proactive and results-driven Customer & Consumer Service Manager to lead our customer support team and ensure outstanding service delivery. This role is responsible for overseeing consumer and customer service operations and fostering an exceptional service culture. The ideal candidate will possess strong leadership skills, problem-solving abilities, and a passion for delivering exceptional customer and consumer experiences. Key Responsibilities: Customer Service Operations Oversee and manage the daily operations of the customer service team. Develop and implement effective customer service policies, procedures, and standards. Track key performance metrics and prepare reports to evaluate service quality and efficiency. Stay up to date with industry trends and best practices in customer service. Team Leadership & Development Lead, coach, and mentor a team of customer service representatives to enhance performance and engagement. Oversee the training of customer service representatives in consumer engagement best practices. Handle escalated customer issues and resolve conflicts in a professional manner. Customer Satisfaction & Engagement Monitor customer inquiries and ensure timely and professional resolution of issues. Analyze customer feedback and complaints to identify trends and implement improvements. Consumer Service Excellence Enhance consumer service experiences by implementing personalized support strategies. Develop and maintain a consumer feedback loop to continuously improve products and services. Ensure effective communication channels are available for consumers, including phone, email, chat, and social media. Cross-Department Collaboration Collaborate with other departments, including sales, marketing, and product development, to enhance customer and consumer satisfaction. 3PL Partner Management Manage 3PL (Third-Party Logistics) partner relationships to ensure accurate and timely order fulfillment. Monitor order processing, shipment tracking, and inventory levels in collaboration with 3PL providers. Address and resolve any logistics-related customer service issues efficiently. Develop strategies to improve order accuracy and delivery timelines in coordination with 3PL partners. Job Qualifications: Bachelor's degree preferred. Associate's degree required, or equivalent work experience. 5-7 years minimum of progressive Customer Service experience 1-2 years minimum of direct people management Must have experience with customers including Amazon, Wal-Mart, Target, and Staples High proficiency with Excel, data/analysis, and reporting SAP experience; SAP ByDesign experience preferred Working knowledge of EDI What We Offer: At uni Brands we work hard to embody our core values (humble, hungry, and wholehearted), while aspiring to fulfill our vision - to deliver unique solutions that enrich the lives of our customers by inspiring creativity and connection . We hold our values and our vision in such high esteem because we believe that where creativity and connection exist, vitality and growth are sure to follow - and we enthusiastically embrace the opportunity to deliver the tools and solutions that foster this type of flourishing. At uni we recognize the profound personal investment required by each individual to ensure our success and in return, we work tirelessly to make uni a place where our people can flourish including offering: An annual salary range of: $95k-$105k A comprehensive and competitive insurance benefits program, which includes medical, dental, vision, life, long and short-term disability insurance Benefits start the 1st of the month following the hire date 401(k) plan with a company match Generous paid time off policy Break room stocked with snacks and drinks Hybrid work option: 3 days in office/2 remote

About: We are a multinational group with extensive cross-border operations and a diverse range of trade schemes worldwide. We are seeking an ambitious Customs Manager to join our Global Customs team and lead the management of customs operations in the United States. This role offers significant exposure to a dynamic and growing US business with high potential. Scope: The role oversees all customs operations in the US across approximately 10 locations, handling a high volume of cross-border transactions. The position is part of the Global Customs team, collaborating on policies, guidelines, and operations that impact the company's worldwide trade activities. Individual accountabilities Manage all aspects of customs operations for the US, ensuring compliance with local regulations. Oversee tariff classification, rules of origin, customs valuation and other customs-related topics for all imported and exported goods. Collaborate closely with the Global Customs team to ensure consistent application of global policies and procedures, and contribute to their development. Work with local US sites (approx. 10 locations) to ensure smooth customs processes and support operational needs. Ensure that the company's controls, policies and procedures are all understood & followed and implemented accordingly. Manage customs data end-to-end: ensure proper collection, storage, and analysis to support compliance and decision- making. Work closely with external customs brokers and internal stakeholders to manage customs filings, resolve issues, and ensure compliance with US regulations. Maintain high-quality standards and attention to detail in all customs-related activities. Keep up-to-date with changes in US customs law, trade regulations, and compliance requirements. Partner with other teams - Operations, Legal, Finance to ensure overall Group compliance Requirements: Bachelor's degree in business/finance/law or other relevant field. Min. 5 years of proven experience in US customs operations. Knowledge of US customs legislation. Detail- oriented with a commitment to high-quality work. Strong communication and project management skills. Expertise in customs data management within ERP systems will be highly valued. A US customs broker license is welcome as a demonstration of technical knowledge, but it is not required for this role. We are looking for customs manager with a broad operational and analytical expertise. MS Office proficiency (MS Excel, PPT) Experience in multicultural environments and matrixed organization

About The Company: Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the lifestyles and legacies of the most successful individuals across the U.S by providing robust risk management solutions and comprehensive coverage to preserve high-value assets. We understand their passions and are committed to preserving the lifestyle they built. PCS employs approximately 420 staff members. The company has offices in New York, NY; Schaumburg, IL; and St. Petersburg, FL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility. Job Summary: The Strategic Relationship Manager will report directly to the Distribution Relationship Leader and will be responsible for overseeing and driving the growth, strategy, and performance of PCS insurance distribution partners. This role will strengthen broker and agency partnerships and ensure the delivery of tailored insurance solutions that protect the lifestyle and assets of HNW individuals. The successful candidate is an effective communicator who can align and influence internal and external stakeholders while building trust and commitment for PCS. Key Responsibilities: Strategic Relationship Management Contribute to the ongoing communication of the underwriting strategy, including large account targets to deliver growth and profitability to maximize distribution value. Execution of broker plans, benchmark wealth segments, monitor top producer progress to capitalize on growth opportunities. Monitor industry trends and competitive landscape to inform strategic decisions. Partnership Management Build and maintain relationships with assigned brokers, agents, and distributors who specialize in HNW clientele. Identify distribution partners that align with PCS large account strategy and product offerings. Sales Enablement Provide training and resources to ensure distributors understand the unique aspects of PCS HNW insurance products. Client-Centric Solutions Collaborate with underwriting and clients to tailor offerings and unique insurance solutions. Performance Management Monitor overall production of account pipeline, activity, prospects and customer acquisition through pipeline reporting and Salesforce application. Regularly review channel performance against growth objectives. Additional Responsibilities: Work in collaboration with the Distribution Relationship Leader and other Field stakeholders on annual budgeting process. Collaborate with National Distribution Leader and Large Account Leader and Underwriting to generate and expand new and existing business opportunities. Qualifications: Experience 5+ years in personal insurance, with at least 2 years focusing on HNW client distribution. Proven track record of achieving sales and growth targets. Skills Strong understanding of HNW client needs and luxury asset protection. Exceptional relationship-building and negotiation skills. Highly skilled in strategic development, business building, and project execution, with a proven ability to deliver key programs on time. Remarkable communication skills, including the ability to develop and present clear and concise analysis and recommendations to internal and external stakeholders. Keen business acumen and proven ability to dissect complex business issues, perform research and analysis and synthesize conclusions into a value-maximizing strategy. Equal Employment Opportunity Policy: PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.

Title: Luxury Bridal Manager Reports To: General Manager or Assistant General Manager in their absence Basic Function: The Luxury Bridal Manager is a supporting management position within Jared Jewelers stores. This position will achieve Store and individual sales goals by providing superior Guest experience and expert knowledge on all bridal merchandise. This position will be responsible for overseeing bridal sales performance, timepiece merchandise launch executions, implementing bridal product education provided by Signet, and developing training plans to improve areas of opportunity for Store as a whole. Responsibilities: Serve guests and promote store sales Consistently attains sales and performance standards, Special Event and Store promotion results. Promotes an environment of total guest satisfaction by making the guest's shopping and jewelry needs the first priority. Provides an exceptional Guest experience by keeping with the Guest's agenda and providing proper follow-up by utilizing the Clienteling system. Consistently monitors the flow of Guests and assists with matching the appropriate Team Member with the Guest. Supervises bridal merchandise and effectively train all Team Members on bridal merchandise Oversees the implementation and administration of bridal merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while also attaining sales and product knowledge on other merchandise categories throughout the store. Develops and maintains complete knowledge of all bridal merchandise, becoming the Subject Matter Expert, to effectively train all Team Members on the features and benefits, quality, value, warranties, services, and procedures associated with each bridal brand and collection. Operates as a point of contact with vendor partners and is responsible for successful completion of all vendor trainings, eLearnings, and incentive submissions for the store. Collaborates and assists with Management Team Evaluates areas of opportunity regarding each bridal brand and collection and coordinates with the management team on developing and coordinating effective training plans to improve behaviors relating to merchandise sales, standards performance, and Guest experience. Collaborates with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling's, updates related to all pertinent information about Team Members. Communicates to the General Manager all pertinent information relating to Team Members including personnel and security concerns, merchandising needs, etc. Responds to Guest complaints and issues in a prompt and courteous manner in partnership with the General Manager. Assists management team with primary responsibilities in their absence. Other essential responsibilities Acts in a manner that aligns with Signet's Core Values and respects Guests and Team Members. Consistent, regular scheduled attendance is considered an essential function of this job. Strictly adheres to all Company policies and procedures, including Loss Prevention, Sales and Credit policies. Maintains a high level of security awareness with all selling procedures. Performs other duties as assigned. Required Skills and Abilities: Ability to lead by example by attaining required daily performance standards, Special Event goals and executing Store promotions. Positive, enthusiastic, team-spirited work style, exhibiting Signet's Core Values at all times. Analytic thinking and reasoning. Ability to train and develop Team Members, conduct Store training meetings as needed. Professional approach and image. Tactful, friendly manner when dealing with people. Ability to plan, organize, follow-up and supervise the work of others. Excellent verbal and written communication skills, including phone etiquette. Ability to accept responsibility, make decisions, delegate, and follow-up as appropriate. Reliable and dependable. Ability to operate all sales-related equipment. Physical Demands: Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of merchandise. Work Schedule: As required by the Store to include evenings and weekends. Three nights per week or as required by the General Manager. Sunday on an alternating basis or as needed. Store hours during Special Events and key selling times of the year. Base pay, $15.75 - $20.10 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications. Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration. Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.

We're partnering with a Japanese food distributor seeking a Japanese Bilingual Sales Manager to oversee sales operations, set targets, build customer relationships, and collaborate across departments to drive growth and expand market share. Japanese Bilingual Sales Manager (Food Distributor) Location: Elk Grove Village IL Type: Full-time Direct Hire Salary: 80K-95K Key Responsibilities: Set and manage monthly and annual sales targets to drive department performance. Develop and execute strategies to maximize sales, including limited-availability products. Research market trends and attend trade shows to identify growth opportunities. Recruit, train, and supervise sales staff; provide ongoing coaching and feedback. Collaborate with internal teams to align on inventory, marketing, and sales goals. Maintain strong customer relationships and resolve issues to ensure satisfaction. Oversee contract negotiations, payment collections, and compliance with company policies. Participate in inventory counts, company events, and complete additional tasks as assigned. Qualifications: Valid driver's license and clean record required; must work weekends and holidays as needed. Business-level English and Japanese required; product knowledge preferred. High school diploma required; bachelor's degree preferred. Minimum 5 years of sales and 5 years of management experience. Proficient in Microsoft Office; ERP (Microsoft NAV) experience preferred. Strong math, organization, and problem-solving skills. Excellent communication, leadership, and customer service abilities. **Please submit your application with a 1-2 page resume. Only qualified applicants will be contacted**

Sales Manager - Fine Jewelry and Watches, Buffalo Grove, IL • Lead and inspire a high-performing luxury sales team within one of the company's top-performing boutiques. • Coach, motivate, and develop associates to achieve individual and team goals while maintaining an elevated client experience. • Partner with senior leadership to execute sales strategies, uphold brand standards, and support overall boutique performance. Skills Required: • Proven track record in leading luxury retail sales teams. • Strong interpersonal and coaching abilities. • Product knowledge or passion for fine watches and jewelry. Company Information This established luxury watch and fine jewelry retailer operates with a commitment to craftsmanship, service excellence, and client relationship building. The Buffalo Grove boutique is the company's top-volume location and reflects a culture of performance, collaboration, and client care. This role is fully on-site within the boutique environment and requires hands-on leadership engagement. Travel is minimal and limited to company meetings or events. Leadership & Culture Reports to EVP of Sales Privately owned, entrepreneurial company with strong positive culture. Low employee turnover and emphasis on long-term client relationships. Opportunity to lead a high-performing team driving $16MM in annual sales. Company values: Committed to excellence, teamwork, and personalized client experience. Benefits & Appreciation Full benefits suite including PTO, insurance, and 401k. Employee discount on fine jewelry and watches. Supportive and engaging work environment with high visibility to ownership.

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan for the majority of your travel time to be overnight stays. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly.

Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management. Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities. Job Summary The Dealer Success Manager supports our dealer base. They are responsible for interfacing with our dealers to build relationships, drive adoption of our platforms and our tools, and use data to recommend inventory strategies for success. They will generate new business and upsell our current customer base. Must be based in Chicago. Key Responsibilities Build and Maintain Relationships: Foster strong, long-term relationships with active dealers through weekly calls, monthly performance reviews communication and problem solving skills, providing tailored solutions for dealer success. Serve as an Ambassador: Educate dealers on Lotlinx products, company, and best practices including risk inventory, channel marketing and market trends Customer Success Reporting: Conduct regular meetings using data and reports (weekly, quarterly) to ensure optimal use of our platform, and setting up strategic campaigns to achieve dealer goals. Retention and Churn: Assess and manage risks for each dealer to proactively prevent churn, driving retention and growing revenue. Product/Service Updates: Identify and prioritize updates based on dealer feedback, industry trends, market dynamics, and competitor analysis using our tools. New Business: Generate sales with new dealerships, increase our market penetration, and contribute revenue. Current Customer Growth: Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business Qualifications Bachelor's degree or equivalent experience 5+ years of sales experience preferred Experience with presentation tools, Salesforce, and Outreach Proven track record of sales success Experience in the automotive industry is required Existing in-market dealer relationships highly preferred What We Are Looking For? Proven Relationship Management: Proven track record of managing dealer relationships; dealer principles, dealer groups Tech-Savvy: Ability to understand, interpret, and present data effectively using a consultative approach. Quick Learner: Ability to grasp new concepts quickly, maintain an open mind for change, and proactively solve problems. Excellent Communication: Strong communication and presentation skills, with a focus on listening for understanding and influencing outcomes. Client Service Excellence: Proven track record of delivering outstanding client service. Leadership Engagement: Expertise in interfacing with client contacts at various leadership levels. Technical Presentation: Ability to effectively present Lotlinx platform and technology and respond to client requirements and requests with urgency. Client Standards Understanding: Capacity to educate and consult with dealers and requirements related to offered products, features, and solutions. Internal Communication: Ability to communicate client requirements to internal teams with urgency to ensure alignment. High Integrity and Work Ethic: Self-starter with a strong work ethic, high energy levels, and a commitment to integrity. Pay: $100,000 base salary + uncapped commissions. Benefits: Medical, Dental, Vision, Matching 401k. Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Lotlinx is not currently able to offer sponsorship for employment visa status. Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada. Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed. Join us to transform the way the world works. Job Description This role will be based in NYC, Chicago, Omaha, SF, or Sunnyvale. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Senior Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn investment. As a Sr. CSM you will be tasked with: * Serving as a Customer champion and advocate . * Helping Customers realize value from their investment. * Partnering on customer retention and expansion. The Sr. CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn products and solutions. Responsibilities Include: * Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers. * Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk . * Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value . * Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption. * Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews. * Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews * Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options. * Track and record customer activity in a timely manner in systems of record, i.e., Dynamics . * Identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success . * Maintain a deep understanding of LinkedIn products to effectively guide customers on best practice. * Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams * Expedite technical and purchase-related escalations * Up to 15% travel may be required * While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified. Qualifications Basic Qualifications: * 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management Preferred Qualifications: * Experience in recruiting, applicable talent experience, learning, e-Learning, Organizational L&D, sales, account management, product enablement, and/or sales effectiveness. * Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges * Proficient organization, project management, and time management skills * Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value * Influential verbal and written communication skills, including expertise in presenting to both small and large audiences * Proficient understanding of Sales concepts and Software as a Service * Bachelor's degree or equivalent practical experience Suggested Skills: * Customer Success * Account Management * Project Management LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $93,000 to $150,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit ************************************** Additional Information Equal Opportunity Statement We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to: * Documents in alternate formats or read aloud to you * Having interviews in an accessible location * Being accompanied by a service dog * Having a sign language interpreter present for the interview A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response. LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records. Pay Transparency Policy Statement As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: ******************************** Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: ********************************************

Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers. What You'll Do The Executive Customer Success Manager will be the overall owner of the holistic customer relationship and experience, for a given set of assigned customers. This role will be responsible for aggregate service delivery to assigned clients, ensuring that their tactical and strategic experience with PCMI is positive. The Executive CSM will be responsible for revenue retention and growth; this will include mitigating churn, identifying upsell opportunities, managing billing logistics, and ensuring overall customer satisfaction. Finally, the Executive CSM will be responsible for understanding assigned customers' needs from both a business and technical perspective, ensuring successful alignment between our solutions and customer requirements. A key activity in this role will include translating client needs into comprehensive written documentation when warranted, including preliminary Business Requirement Documents (BRDs), to facilitate clear communication and execution across teams. In this role, you will: Client Engagement & Relationship Management Act as a primary liaison between clients and internal teams. Serve as a trusted advisor, ensuring customer success and retention. Develop a deep understanding of clients' business objectives, challenges, and technical environments. Build and maintain strong, long-term relationships with key stakeholders. Be the voice of the customer within the company, ensuring their concerns, feedback, and needs are communicated and addressed. Strong focus on ability to identify and drive upsell opportunities to expand client engagement. Work closely with sales and product teams to drive revenue growth through value-added offerings. Tactical Delivery and Account Management Actively measure and manage client health and operational KPIs Develop a deep understanding of your client's use cases and configuration. Ensure a smooth transition of your client from the implementation team to you. Review release notes with client and provide an impact analysis for including any potential impacts to client workflows, integrations, or reports. Release management: coordinate all scheduling of UAT execution and signoffs, as well as Production release adoption Manage monthly billing process including comparing actual hours spent compared to estimated hours and SOW. Manage and shepherd work through all internal PCMI processes and teams to facilitate handling and delivery of all requests, including support items, data correction tasks, enhancements, and defect resolution. Requirement Analysis & Discovery Collaborate with clients to capture both business and technical requirements. Conduct discovery sessions, interviews, and workshops to gather detailed insights. Partner with Solutions Delivery and the Product organization to analyze intermediate/advanced use-cases and BRDs. Analyze client needs and align them with our product offerings and capabilities. Manage BRD Development Manage the translation of business and technical needs into structured BRDs. Define scope, objectives, functional requirements, and system specifications. Ensure documentation is clear, concise, and actionable for implementation teams. Facilitate review and approval processes with clients and internal stakeholders. PCMI Solutioning & Advisory Provide guidance to clients regarding best practices and solution options. Work closely with internal solutions engineering and product teams to ensure feasibility and alignment. Act as a subject matter expert (SME) in bridging business requirements with technical implementation. Project Coordination & Support Lead planning, status reporting, and delivery for assigned Production clients' deliverables. Support clients throughout the solution implementation process. Troubleshoot issues, provide recommendations, and ensure successful delivery of client requirements. Continuous Improvement & Best Practices Stay updated with industry trends and advancements to enhance client solutions. Contribute to process improvements in requirement gathering and documentation practices. Provide feedback to product and engineering teams to drive innovation. Assist the Director of Customer success with mentoring and coaching Customer Success Managers and Customer Success Specialists What You'll Need to Join Our Team Experience Bachelor's degree in Business, Computer Science, Information Technology, or a related field. 3+ years industry experience, with a strong understanding of TPA industry workflows and best practices. 10+ years of experience in a Customer Success, Strategic Account Management, Business Analyst, or a similarly themed client-facing role. Strong understanding of business process analysis and technical solutioning. Experience creating and managing Business Requirement Documents (BRDs). Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. Proficiency in project management tools and documentation software (e.g., Jira, Confluence, Microsoft Office, etc.). Ability to manage multiple client engagements and prioritize workload effectively. Problem-solving mindset with a keen attention to detail. Familiarity with APIs, databases, and enterprise software solutions is a plus Travel Requirements Must be able to travel to client meetings; up to 35% Why Work For Us Competitive Compensation from $175,000-$190,000* Comprehensive Benefit Package** Health, Dental & Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Short & Long Term Disability Insurance Company-paid Long-Term Disability Company-paid Life Insurance Voluntary Life Insurance Voluntary Accident Insurance Employee Assistance Program 401k with generous Company Match Commuter Benefits Paid Time Off accrued per pay period 10 Paid Holidays Paid Parental Leave Commission Eligibility Professional Development Opportunities Employee Events Wellness Programs Employee Discount Programs Office in Park Ridge, IL - Convenient location to Blue Line *Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects. **Eligible to enroll the first day of employment for immediate coverage. Although the role is remote, PCMI can only hire employees in the following states: AL CT FL GA IL MO NH NC OH PA TX Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.

About Us: Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. Why work at Pacvue? * Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations. * Have fun - we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. * Learn - from the best! Our team is full of talented people who want to help you learn, grow - providing you with mentorship, the industry's best practices and thought leadership. * Grow fast - the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market. About the role: We are seeking a Senior Customer Success Manager who excels in guiding Commerce customers at every stage of their journey, ensuring they maximize product usage. As a customer advocate, this role resolves complex issues, introduces new offerings, and identifies avenues for growth within client accounts. Proficient in driving enhancements from customer feedback, this individual also mentors peers while effectively communicating customer needs to shape product strategy. Keeping abreast of evolving eCommerce trends and systems is a natural part of their commitment to delivering exceptional service. Responsibilities: * Advise customers on optimal product usage across their journey stages, from onboarding to advocacy. * Act as the customer's advocate in resolving escalated troubleshooting and product usage cases. * Introduce new products/services to customers, highlighting their potential value. * Handle clients of varying complexity levels, identifying growth opportunities and proposing upsells. * Identify trends in customer feedback, communicating product improvements and quality of life enhancements. * Effectively communicate customer needs to influence product prioritization and engage with executive-level stakeholders for strategic product usage consultation. * Identify new data points to enhance customer insights and provide practical feedback to peers and management for SOP revisions. * Create, revise, and adhere to project plans and roadmaps, understanding eCommerce strategies for revenue generation, upsell potential, and the nuances of company products. * Stay updated on the latest updates to Amazon backend systems and emerging eCommerce trends. Skills & Qualifications: * 4-5+ years of managing Amazon Sponsored Ads campaigns and strategy at a brand/manufacturer or at an agency * 2+ years of managing Amazon DSP campaigns and strategy highly preferred * 2+ years of experience managing other ecommerce advertising channels (Walmart, Target, Instacart, etc..) preferred * Analytical mindset with the ability to interpret Amazon performance metrics, particularly through Amazon Marketing Cloud, to help generate actionable insights * Strong communication skills to influence product decisions and engage with stakeholders at all levels. * Proficiency in utilizing CRM systems to generate reports on account management metrics. * Ability to provide insights for SOP revisions based on evolving business needs and industry trends. * Capacity to manage projects, timelines, and division of responsibilities effectively. * In-depth understanding of eCommerce strategies, product nuances, Amazon backend systems, and industry trends. Benefits: * Unlimited Paid Time Off * Paid Holidays and Floating Holidays * Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance * 401k with Employer Match * Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization * Paid Parental Leave The annual OTE (On-Target Earnings) range for this position is $120,000-$130,000. The actual OTE will vary based on the candidate's experience, skills, and qualifications, as well as internal equity and market data for their location. This role includes a base salary and performance-based variable compensation, with full details to be shared during the recruitment process. #LI-Remote

The Global Customer Success Manager, Tech & Durables will act as strategic partner to our key global clients serving as an innovation agent and driving change for faster reaction to changing market requirements. They are an expert in the market (industry, products, channels etc.) and aim to deliver the full value of NIQ propositions to uncover new business opportunities. We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions. Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you! Responsibilities: External * Manage client relationships with middle management independently, may partner with a senior team member to engage senior/C-level audiences * Ensure effective client training and onboarding of new customers. * Educate customers about the most relevant features/functionalities for their specific business needs * Drive adoption (i.e. activation, reactivation and engagement) of NIQ platforms (e.g. gfknewron) within client organization by demonstrating clear ROI to client * Identifies and develops new user base for NIQ-GfK offerings * Develop fact-based answers to complex key business questions * Become a market expert for a subset of Tech & Durables categories * Deliver insightful presentations and actionable recommendations to our clients * Develop relationships with client stakeholders to identify new opportunities to demonstrate the value of NIQ solutions * Coordinate client services across countries and categories (whenever relevant) * Demonstrate how NIQ solutions can support our customers' goals, developing new business opportunities for NIQ * Identify leads for cross-selling and upselling * Help improve renewal rate by demonstrating clear business outcome and value * Works closely with clients to develop use cases * Participate in joint business plans and lead governance calls Internal * Become the voice of the client's HQ, relaying its needs within different internal organizations and regions/countries * Lead a global customer success community for select accounts, to maximize the value delivered to clients at HQ level * Ensures to be updated on relevant knowledge and has deep understanding of platform offerings * Collect and provide feedback to product teams on functionality, features etc., of gfknewron platform as well as to Ops and other teams on non-platform issues to drive better client experience * Collaborate with account development at the pre-sales and renewal stages * Collaborate with other business unit teams to identify opportunities for strategic assignments Qualifications * Strong business understanding in tech & durable consumer goods and related Retail * Interest in tech product categories and global markets * Ideally 5-8 years+ of experience in consulting, market research, product management of tech & durables or equivalent business units * Deep analytical skills, comfortable in translating large data sets into a storyline with actionable recommendations * Multicultural awareness, capable of influencing internal/external audiences from different country backgrounds * Excellent English language skills; second language is a plus * Strong presentation and communication skills, client-centric approach * Proactive and consistent engagement with multi-disciplined teams * Coordination and decision making of how to achieve client outcomes and organization goals * Driving delivery of results for clients & NIQ across diverse cultures, mind sets and disciplines * Passion, dedication, and commitment * Creativity and the ability to address real-world business problems analytically * Eagerness to learn, curiosity, open mindset, team spirit, and an entrepreneurial attitude * Proficient with Power Point and Excel * Willingness and ability to travel, both domestically (US) and internationally Additional Information This role has a market-competitive salary with an anticipated base compensation of the following range: $76,500.00 - $110,000.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more. Our Benefits * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the ***************************************************************

🇺🇸 Heads up! This role is based in-person at our office in Fulton Market West Loop area, Chicago. 🇺🇸 - Hey there! We're Askable - the world's most loved user research platform, trusted by global brands like Mars, Mastercard, Visa, Pizza Hut, and Accenture. Founded in Australia in 2017, Askable began as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we'd experienced firsthand. So, we set out to build a new way-one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights. By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter. Now with offices in Brisbane, London, and Chicago, we're growing the team to bring Askable's research power to researchers everywhere, so they can make smarter, user-driven decisions. - 🦄 Our culture Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive. We believe work should be fulfilling, exciting, and meaningful. Here, you're not just part of a team. You're part of a community that cares about what they're building and how they're building it. In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us-because nothing beats winning with a team you genuinely love working with. - 💡 About the role As an Enterprise Customer Success Manager, you'll work closely with your clients to plan, scope, and activate high-impact research. You'll guide them in building a continuous cadence of discovery through Askable Tracks, and ensure the insights they uncover truly move the needle for their business. At Askable, we don't believe Customer Success is just about retention - for us, great CS is about delivering exponential value over time. We're not here to simply keep clients; we're here to help them grow. And we believe that when our clients succeed, we succeed. This is a rare opportunity to help shape and grow the world's biggest brands by connecting them with game-changing insights from their customers and markets. - 🛠 What you'll do Guide your customers to shape and deliver research that drives real outcomes for their business and customers Get your customers hooked on Askable Tracks through building a continuous cadence of high-impact research Scope and plan projects in collaboration with customers, ensuring each one aligns with their objectives and supports insight-driven decision making Enable and equip stakeholders across research, product, design, and operations - from hands-on users to senior leaders - to succeed through continuous access to quality research and insights Collaborate with internal teams (Delivery, Fulfilment, Product, Sales) to ensure projects are delivered seamlessly and insights land with impact Actively manage account health to surface risks and unlock opportunities to deliver exponential value - driving retention, growth, and expansion of your client relationships - 🦉 Experience You'll Have At least 3-5 years experience in a Customer Success, Account Management or Client Services role within a SaaS or commercial B2B environment. You'll also be able to demonstrate: Experience managing large, strategic accounts (e.g. $100k+ ARR or high-complexity stakeholders) Proven progression in your career (e.g. promoted, owned more complex portfolios, led initiatives) Familiarity with long sales or renewal cycles, enterprise stakeholder dynamics, and post-sale value delivery Exposure to a high-growth or startup/scale-up environment where ambiguity, experimentation, and ownership are part of the job - 🚀 Skills and Attitude You'll Bring This isn't just a relationship role - it's about making your clients successful through strategic partnership and operational follow-through. You'll bring: Strategic thinking and commercial fluency - able to shape long-term account plans, tie research to business outcomes, and spot opportunities for growth. Clear planning and prioritisation - structured in managing portfolios, stakeholder engagement, and next steps Confident communicator and collaborator - able to influence cross-functional teams and tailor your style for execs or researchers Empathy + edge - you care about people, but are also comfortable using your expertise to deliver healthy challenge that helps clients get closer to their goal Resilience and curiosity - comfortable navigating ambiguity while continuously learning and improving - 🙌 Perks and benefits Your excitement about the role itself is what matters most to us. Perks are just the icing on the cake-but let us share a few to whet your appetite. 🍰 Competitive Salary (plus commission and bonuses based on performance) Generous Paid Time Off (plus extra ‘Askable Days' - a full day off just for you each month) Great Health Insurance 401k Matching Opportunities for international travel, including training in Australia Plus much more!... we'll be happy to talk about the rest during the interview process... - ☝️ Before you go... Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we're committed to building diverse teams with unique perspectives. If you're excited about this role but your experience doesn't align perfectly, we'd still love to hear from you.

About the Role CADDi is transforming how manufacturers work. As a Customer Success Manager, you will own the end-to-end journey for our customers, from onboarding to value realization to expansion. This is not a typical CS role. CADDi's CSMs act as strategists, operators, project managers, and change leaders. You will work alongside Sales, Solutions, Product, Engineering, and our Japan HQ to drive measurable customer impact and business growth. If you're someone who thrives in fast-paced, ambiguous environments and loves solving real operational problems with customers, this is the place to build your career. What You Will Do Own Customer Outcomes * Lead end-to-end onboarding, from environment setup to first value realization * Train users and simplify technical concepts for engineers, buyers, and operations stakeholders * Build deep, multi-level customer relationships based on trust and impact Drive Value, Adoption, and Growth * Analyze customer workflows, usage, and KPIs to uncover opportunities for deeper adoption * Partner with customers to build use-case roadmaps and deliver quantifiable impact * Identify and execute upsell and cross-sell opportunities across our product suite Enable Customer Storytelling and Thought Leadership * Develop case studies with measurable operational and financial results * Drive customer referenceability and support community-building initiatives Influence Product and the Future of CADDi * Capture the voice of the customer (VOCs) to shape our roadmap * Collaborate with Product and Engineering to improve features, workflows, and prioritization * Translate frontline insights into scalable playbooks and CS processes What Success Looks Like * Your customers adopt CADDi deeply, renew consistently, and expand usage * You uncover new use cases and help customers achieve measurable value * You strengthen CADDi's product through actionable feedback * You build trust with customers and become their go-to partner * You help shape the foundation of a world-class CS function in the US

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: Understanding our customer's goals and quantifying how GBG helps achieve them Demonstrating curiosity in our customer's needs and their business strategy Building relationships and engagements across different levels of our customers Partnering cross functionally within GBG to operate on behalf of our customers Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Operations Manager, you will be the straegic and operational backbone of the Customer Success team. You'll optimize systems, processes, data, and technology to enable our Customer Success Managers (CSMs) to focus on building strong customer relationships. You'll drive automation, manage the internal CS tool tech stack, analyze customer health data, and design workflows that improve team productivity, consistency, and retention outcomes. This role is ideal for someone that enjoys working cross-functionally and who thrives at the intersection of strategy, systems, and scale. What you will do Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.) Design and implement scalable processes that support CSM workflows and customer lifecycle management Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement Partner with cross-functional teams to align CS Ops initiatives with broader business goals Automate routine tasks to increase CSM efficiency and reduce manual work Support onboarding, training, and enablement of CSMs on tools and processes Lead initiatives to improve data quality, segmentation, and actionable insights Track and report on KPIs related to retention, expansion, and customer satisfaction Identify opportunities for continuous improvement and operational excellence Requirements Skills we are looking for 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment. Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams. Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions. Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros). Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results. Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion. Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks. Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement. Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

AwardSpring is transforming the way scholarships are managed, making it easier for organizations to administer scholarships and for students to access funding. Our platform streamlines the entire scholarship lifecycle-from application and review to awarding and donor management. As we grow, we're looking for a Customer Success Manager (CSM) to join our team and help customers achieve their goals through exceptional onboarding, engagement, and long-term partnership. Role Overview As a Customer Success Manager, you'll own the relationship with a portfolio of AwardSpring customers. From onboarding through renewal, you'll ensure they feel supported, confident, and successful using AwardSpring. Your primary focus will be understanding customer goals, driving platform adoption, and supporting long-term retention and growth. You'll work closely with teammates across Sales, Project Management, and Product to deliver a consistent, high-quality experience. This is a great role for someone who enjoys being customer-facing, problem-solving, and guiding organizations to success, while continuing to grow their career in Customer Success. Key Responsibilities Customer Onboarding & Success Partner with Sales and Project Management to ensure seamless new customer handoffs. Lead customer kickoff calls to align on goals, pain points, and success milestones. Support onboarding and adoption phases, ensuring customers are set up for success. Conduct post-implementation check-ins and provide ongoing guidance through key moments in their first scholarship cycle. Customer Engagement, Retention & Growth Serve as the primary point of contact for customers within your assigned territory. Build strong, consultative relationships that drive long-term engagement and satisfaction. Monitor customer health and proactively address risks through data and insight. Manage renewals, lead value-driven renewal conversations, and identify expansion opportunities. Cross-Team Collaboration & Customer Advocacy Maintain accurate account activity and notes in HubSpot. Work with Product to relay meaningful customer feedback that supports roadmap planning. Collaborate with the CS team to share learnings, resources, and best practices. Qualifications & Skills 2-4 years of professional experience in a customer-facing role. 0-2 years of experience in Customer Success, Account Management, or a related SaaS role (a plus, but not required). Strong communication, relationship management, and problem-solving skills. Experience managing customer renewals and influencing retention outcomes. Comfortable interpreting and acting on data to drive customer decisions. Compensation Base Salary: $60,000-65,000 Variable Compensation Target: $25,000 On Target Earnings: $85,000-$90,000 Variable Compensation paid based on renewal performance attained from the CSM's book of business, with accelerators in place for high performers AwardSpring's Vision, Mission & Values VISION: To broaden access to educational opportunity. MISSION: To help scholarship administrators connect donor funds to the students who need them. VALUES: ACTION: Take initiative, be accountable, and share your knowledge. DETERMINATION: Simplify and improve processes, overcoming obstacles with creativity and persistence. HUMANITY: Show empathy and kindness in every interaction. IMPROVEMENT: Strive to grow daily and add value to clients and teammates. Equal Opportunity Statement AwardSpring is committed to creating an inclusive and diverse workplace. All employment decisions are based on qualifications, merit, and business needs. We celebrate diversity and foster a welcoming environment for all team members.

Senior Customer Success Manager Reports To: Director Customer Success The Senior Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities. The ideal candidate has strong business acumen and empathy to place oneself in a “customer's shoes,” as well as demonstrated success within the eDiscovery or data forensics industries. Strong organization and time management skills are required to proactively manage and drive product adoption. Success criteria within the role will be tied to an ability to be a trusted customer partner who can effectively identify and mitigate account risk and rally all levels of Reveal management to retain and ultimately increase our customers' usage of all Reveal products. From your seat in our beautiful new office in downtown Chicago, you will have access to many teammates to help respond to customers timely. Our office is in the heart of the loop with very convenient access to all major public transportation lines. Please be aware we are onsite with a traditional five-day work week schedule. This is a hybrid role (4 days in office, one day remote). Responsibilities & Duties Work closely with customers to ensure successful onboarding onto the Reveal platform. Ability to multi-task and proactively manage the needs of multiple accounts. Communicate effectively with all levels of a customer's management team, instilling a sense of confidence in Reveal's ability to resolve application issues. Understand customer health and proactively mitigate renewal risk. Manage and drive customer escalations to completion. Hold Quarterly Business Reviews with customers to discuss the relationship and gauge satisfaction. Identify upsell opportunities to add revenue and employ strategies to drive additional product usage. Track and report usage metrics and identify trends, risks, and opportunities. Provide feature walkthroughs for the latest product releases. Collaborate with internal teams to address customer challenges. Establish and provide eDiscovery strategies and best practices using the Reveal platform. Build and cultivate strong customer relationships. Serve as the voice of the customer internally to influence the product roadmap and to ensure features meet customer needs. Characteristics Driven, collaborative individual who is a team player. Excellent organization and time management skills to handle multiple, competing demands. Ability to quickly learn and understand technology. Problem solver with strong attention to detail. Excellent written and oral communication skills to manage expectations Education & Experience Bachelors' in technology (computer science, IT, etc.) or legal field (Paralegal, JD). 3-5+ years' experience in account management or consulting within eDiscovery, data forensics, or legal industry. Reveal, Brainspace, ACEDS, or other eDiscovery certification(s). Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology. Prior experience in collaborating with and building strong relationships with customers. Project Management experience and/or PMP certification preferred. This reflects the present requirements of the position. As duties and responsibilities change and develop, the will be reviewed and subject to amendment. Hiring Policy This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Reveal considers candidates with existing visas, but does not sponsor new visa applications.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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