Customer success manager jobs in Hoover, AL

Outside Sales Account Manager - Commercial Plumbing - Wholesale Industrial Distribution Birmingham AL region Forge Strong Customer Connections: Develop and nurture robust relationships with both existing and potential customers by actively listening to their needs and providing customized solutions. Develop Meaningful Relationships: Cultivate and maintain strong connections with key decision-makers at existing and potential customer accounts, understanding their business objectives and challenges. Champion Our Product Line: Effectively promote and sell our comprehensive portfolio of commercial plumbing products. Educate and Engage: Organize and lead technical training sessions, informative lunch-and-learns, and engaging business presentations for our customer base. Drive the Sales Process: Manage the entire sales cycle efficiently, from initial inquiries and quotation generation through to successful delivery and diligent follow-up. Collaborate for Success: Work closely with our internal teams, including inside sales, procurement, accounting, and product specialists, to ensure seamless order processing and exceptional customer satisfaction. Deliver Outstanding Service: Proactively monitor sales order statuses and ensure timely and effective responses to all customer needs and requirements. With a strong presence across the Southeast (NC, SC, FL, GA, TN, and AL), we specialize in providing high-quality industrial pipe, valves, and fittings (PVF) and commercial plumbing products. Join our team and experience unparalleled opportunities for personal and professional growth in a supportive and collaborative atmosphere. We are more than just a distributor; we are a family-owned and operated company built on a foundation of strong values and a commitment to excellence. Since our establishment in 1980 in Greenville, SC, our mission to "Honoring God in All We Do" guides our every interaction, creating a workplace where every team member is valued and respected. Outstanding pay and benefits provided - Base salary + monthly commissions + annual bonus, generous automobile allowance, PTO, Eastern Cares Mission Days, paid life insurance, paid short-term & long-term disability insurance, 401K plan with employer match, and excellent medical, dental, and vision insurance. Experience & Qualifications 3+ years of PVF / Wholesale Industrial Supplies outside sales experience Ability to travel to customer locations daily with occasional overnight stays Good driving record

Requirements Qualifications: · RHIT or RHIA is required. · Bachelor's degree in Health Information Management, Business Administration, or a related field (or equivalent experience). · 3+ years of experience in client-facing roles within ROI, HIM, or healthcare services. · Deep understanding of HIPAA, HITECH, and federal/state regulations around ROI. · Strong communication, relationship-building, and problem-solving skills. · Experience managing multiple accounts or client sites concurrently. · Proficiency in EMR systems (Epic, Cerner, Meditech, etc.) and ROI platforms is highly preferred. Additional Requirements: · Travel within the central Alabama area to client sites as needed. · Ability to work in a fast-paced environment with shifting priorities. · High level of professionalism, confidentiality, and customer service orientation.

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_ . As a Customer Engagement Manager, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933! Summary The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM's book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s). Territory: Tennessee and Alabama Schedule: Monday - Friday, First Shift Salary: *Base Salary + Lucrative Commission Potential* Base Salary: $54,000 + Lucrative Commission Structure + Average Commission Year One: $15,000 The position requires ground travel and includes salary, mileage reimbursement, company cell phone, and excellent monthly commission potential. Some travel may apply for training. We also offer a full benefits package, 401K employer match, and a discount on shares! Ryder has been named One of Most Trustworthy Companies in America (******************************************************************************************************************************** by Newsweek , America's Best Large Employers (****************************************************************************************************************************** by Forbes , World's Most Admired Companies (********************************************************************************************************************************************************************************* by Fortune Magazine , Top Company for Women to Work for in Transportation (******************************************************************************************************************************** by Women in Trucking, Overdrive Award (********************************************************************************************************************** by General Motors , Food Logistics' Top 3PL Award (************************************************************************************************************************************************************************************* by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation (************************************************************************************************************************************************************** . We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award . ********************************** Bbl6L1V6E ******************************************* . Essential Functions + Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder's wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers' business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors. + Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder's services portfolio. Update CRM with relevant account specific details and interactions. + Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations. + Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently. + Training and improvement of sales skills, industry knowledge and personal growth needs. Additional Responsibilities + Performs other duties as assigned. Skills and Abilities + Sales skills, Required + Account Management skills, Required + Negotiation skills, Required + Contractual leasing, Required + Pricing, Required Qualifications + Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required + 2 years or more experience providing service to customers., Required + 2 years or more experience selling to customers., Required Travel Yes, Greater than 60% \#LI-JM \#INDexempt \#FB Job Category: Outside Sales Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $54,000 Maximum Pay Range: $54,000 Benefits Information: For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through ********************* . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at ***************** or ************. Current Employees : If you are a current employee at Ryder, please click here (*************************************************** to log in to Workday to apply using the internal application process. _Job Seekers can review the Job Applicant Privacy Policy by clicking here (********************************************** ._ \#wd

The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include processing and invoicing policies, endorsements, audits, and cancellations. Supervisory Responsibilities: None Essential Tasks: Prepare endorsement requests to send to insurance carriers Follow-up on receipt of endorsements to existing policies Processing endorsements, including invoicing and delivery to client Processing of audits, including verification of rates, exposures, and prior premiums Handling/processing of cancellations and billing issues Communication with staff and clients as needed to gather needed information for changes to policies Knowledge of and adherence to, agency procedures Provide technical support to Marketing Executives and Producers as needed Establish and maintain relationships with both internal and external clients Core Competencies: Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction Dependability: Acknowledgment of the importance of being present and punctual. Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment Location: In office position located in our Birmingham, Jasper or Cullman, AL office. Hybrid work schedule for qualified candidates (must live a commutable distance from the office) Experience and Education: 2 years of experience in property and casualty servicing preferred Licensing and Credentials: Active Property and Casualty license required (company will help candidate obtain licensure if needed) Systems: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable Physical Requirements: Ability to lift 25 pounds Repeated use of sight to read documents and computer screens Repeated use of hearing and speech to communicate on telephone and in person Repetitive hand movements, such as keyboarding, writing, 10-key Walking, bending, sitting, reaching and stretching in all directions Benefits & Compensation: Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program Company paid holidays, plus PTO Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. *Applications will be accepted until the position is filled

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! JOB OVERVIEW: The Assistant Client Manager takes on meaningful, technical tasks for the client management team. In this fast-paced, deadline driven environment, this role provides essential administrative support to the Client Managers. LOCATION: Birmingham, AL - Role must work in-office 3 days a week WHAT YOU'LL DO: A detailed list of job duties includes (but is not limited to): Works with Client Managers in the ESPI Programs Division to efficiently and effectively service clients. Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues; • Process Certificates of Insurance, endorsements, order loss runs and other items related to the servicing of client accounts in a timely and accurate manner; • Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs. Assist clients in making coverage changes; • Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity; • Other duties may be assigned. Marketing Submit applications with proper supporting documentation and follow up to ensure timely receipt of quotes and policies; • Knowledge and experience with a variety of carrier on-line systems, including but not limited to BHHC, ICW, SCIF, AMTrust • Provide technical support in the sales process as needed • Other duties may be assigned. Personal and Organizational Responsibilities Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities; • Maintain cordial and effective relations with clients, co-workers, carriers, wholesalers, vendors, and other business contacts; • Maintain documentation and records; • Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company; • Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance; • Other duties may be assigned. WHAT YOU'LL BRING: EDUCATION and/or EXPERIENCE: • High school diploma or G.E.D. equivalent. One or four years of college or related experience; or equivalent combination of education and experience. • Full knowledge of multi-line Property & Casualty insurance products and services. • Demonstrated experience with Agency Management Systems, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. • Sagitta Agency Management System and/or PaperWise software experience a plus. Experience with paperless procedures preferred. • Proficiency with a variety of Microsoft Office computer software applications in word processing, spreadsheets, database, and presentation software. • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands. • Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy. CERTIFICATES, LICENSES, REGISTRATIONS: • Valid Property & Casualty Insurance license. COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-AT1 #LI-Hybrid (3217)

Job DescriptionDescription: Job Title: Client Success Manager - Release of Information (ROI) Department: Client Services Reports To: Area Vice President-SouthEast ***Requires: RHIA/RHIT Credentials*** Position Summary: As a Client Success Manager (CSM) at VRC, you will be responsible for managing and nurturing relationships with healthcare facility clients that outsource their Release of Information (ROI) operations to us. You will serve as the client's trusted advisor and internal advocate, ensuring smooth service delivery, issue resolution, compliance with HIPAA, and overall client satisfaction and retention. RHIT or RHIA is required. Key Responsibilities: Client Relationship Management · Act as the main point of contact for assigned healthcare clients (e.g., hospitals, clinics, physician groups). · Develop strong client relationships through regular check-ins, performance reviews, and strategic conversations. · Understand each client's operational goals and tailor ROI service strategies to meet them. · Service Oversight & Quality Assurance · Monitor day-to-day ROI operations at client sites or remote teams to ensure service meets contractual obligations, SLAs, and regulatory compliance. · Collaborate with operations, compliance, and technical teams to troubleshoot issues and ensure timely, accurate release of records. · Conduct regular audits and quality reviews in partnership with HIM leaders and site staff. Issue Resolution & Escalation · Proactively identify potential service issues and address them before they escalate. · Serve as the escalation point for client concerns, working cross-functionally to investigate and resolve problems quickly and effectively. Client Onboarding & Implementation · Lead the onboarding process for new client accounts, ensuring a smooth transition of ROI responsibilities from in-house to vendor-managed service. · Provide education and training on policies, procedures, and technology platforms. Data Analysis & Reporting · Provide meaningful insights through monthly or quarterly client reports on ROI volumes, turnaround times, compliance metrics, and service quality. · Identify trends, inefficiencies, and opportunities for service improvement or cost reduction. Retention & Growth · Maintain high levels of client satisfaction and drive long-term retention. · Identify opportunities for account growth through service expansion or additional offerings (e.g., audit support, legal ROI, e-delivery). · Support renewal processes and contract updates. Interviewing, Hiring, Onboarding & Training · Lead the full recruitment process, including interviewing and hiring qualified candidates to meet staffing needs. · Implement effective onboarding programs to integrate new employees smoothly into the organization. · Deliver comprehensive training on company policies, procedures, systems, and job-specific skills. · Ensure new hires understand their roles, responsibilities, and performance expectations. · Provide ongoing coaching and support to new employees to enhance their development and retention. · Maintain accurate records of hiring activities, onboarding progress, and training completion. · Collaborate with direct manager to identify staffing needs and align hiring strategies. · Support a positive employee experience through clear communication and timely assistance during the onboarding and training process Requirements: Qualifications: · RHIT or RHIA is required. · Bachelor's degree in Health Information Management, Business Administration, or a related field (or equivalent experience). · 3+ years of experience in client-facing roles within ROI, HIM, or healthcare services. · Deep understanding of HIPAA, HITECH, and federal/state regulations around ROI. · Strong communication, relationship-building, and problem-solving skills. · Experience managing multiple accounts or client sites concurrently. · Proficiency in EMR systems (Epic, Cerner, Meditech, etc.) and ROI platforms is highly preferred. Additional Requirements: · Travel within the central Alabama area to client sites as needed. · Ability to work in a fast-paced environment with shifting priorities. · High level of professionalism, confidentiality, and customer service orientation.

Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what's next”? We are RESULT-ORIENTED , growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Job Description Duties and Responsibilities: Serve as the primary day-to-day contact for a designated book of clients, managing their insurance needs with minimal oversight. Lead the renewal and remarketing process, coordinating with carriers to secure optimal coverage and pricing. Provide consultative guidance to clients on coverage gaps, policy structures, and strategic insurance decisions. Oversee onboarding of new accounts, including collection and analysis of underwriting data. Troubleshoot complex client issues, working with underwriters and internal teams to resolve problems efficiently. Manage endorsements, claims inquiries, audits, and other service items with high attention to detail. Utilize AMS360 to maintain comprehensive, accurate client records and document all servicing activities. Mentor or support more junior account team members as needed. Stay informed on industry trends, product offerings, and regulatory changes impacting clients. Qualifications 3-5 years of experience in insurance account management, preferably in both Property & Casualty and Life & Health lines. Proven ability to manage a book of business and build long-term client relationships. Strong understanding of carrier underwriting guidelines and coverage forms. Excellent communication, negotiation, and problem-solving skills. Proficient in AMS360 or comparable agency management systems. Active insurance license(s) in applicable lines (P&C and/or L&H) required. Detail-oriented with strong time management skills and the ability to work independently. Additional Information Please see our company Benefits: Medical, Dental, Vision Life and AD&D insurance FSA / HSA Commuter & Child Care FSA Cancer Support Benefits Pet Insurance Accident & Critical Illness Hospital Indemnity Employee Assistance Program (EAP) 11 Paid Holidays Flexible PTO 401K Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

Job DescriptionA Message for the Person Who Knows They're Made for More Maybe you've hit a ceiling. Maybe you've been carrying the weight for your team or company without being recognized for it. Or maybe you've been waiting for someone to finally hand you a real shot - a path you can follow, a skill set you can master, and a system that rewards work ethic instead of seniority. If that hits home, then Talent Find Professional was built for people exactly like you. We're a family-driven organization built on a simple belief: People grow when they're given a clear plan, strong mentorship, and an environment where their effort matters. We help individuals protect what's most important to them while creating careers with flexibility, purpose, and long-term potential. No cold calls. No door-knocking. No corporate grind. You'll meet with individuals who have already raised their hand asking for guidance - and you'll be supported every step of the way by mentorship, technology, and a system that actually works. Responsibilities Learn and apply our proven systems to deliver a smooth, clear, professional experience for every client you serve Contact individuals who have requested information and meet with them through scheduled phone or virtual appointments Guide people through simple, structured conversations to help them understand their options Maintain ongoing communication with clients and internal support teams Follow compliance standards and professional expectations Participate in weekly skill-building calls, leadership development sessions, and team meetings Build long-term relationships using company-provided and self-generated outreach Stay on track with performance benchmarks tied to growth and advancement Qualifications Background in customer service, service-based sales, consulting, or leadership (3+ years preferred but not required) Coachable, self-driven, and serious about personal development Comfortable with virtual communication tools, CRM platforms, and technology Clear and confident communicator - on phone and video Strong empathy, integrity, and client-first mindset Organized, disciplined, and dependable with follow-through Requirements Ability to follow a flexible schedule based on client availability Reliable smartphone, computer, and internet connection Ability to pass a background check Obtain required state credentials (we'll walk you through the process step-by-step if you don't already have them) Benefits & Culture Full mentorship, ongoing training, and leadership development Performance-based compensation with no cap Monthly and annual recognition opportunities Incentive travel experiences for top performers Discounts available for personal health and protection options Supportive, family-focused culture built around growth and empowerment Flexible scheduling that allows you to build a career without sacrificing your life Why Join Talent Find Professional? Because here, you're not just taking another job - you're stepping into a path that can transform your future. We believe leadership is earned through service, success is multiplied through mentorship, and legacy is built through the people you help along the way. If you're coachable, driven, and ready to create a career with meaning, we'd love to connect with you.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **FSO Seasonal Tax - Private Tax- Manager - Remote** **The opportunity** EY is currently seeking experienced seasonal tax professionals. You'll join the team at a critical time, leveraging your expertise to help support our clients. In return, you can expect the support of some of the most engaging colleagues around. You'll receive hourly, overtime eligible pay, and a unique opportunity to enhance or refine your skills within one of our high performing tax teams. Private Tax is a growing practice within EY, and you'll see that growth reflected in our career opportunities. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. **Your key responsibilities** + A strategic eye toward prioritizing when working on multiple complex projects + Influencing skills, and the confidence and curiosity to question existing processes + The ability to produce technical writing and research in a tax context + Experience performing high quality review of complex tax returns + Knowledge/experience in handling High Net Worth and Individual Tax Returns, or complex partnership compliance + Experience with federal and state personal and trust income tax + A thorough understanding of estate and wealth planning + Experience researching tax issues to develop effective tax planning strategies and translate complex data from a range of sources into client-ready insights and deliverables + Comfort with working remotely in a virtual team environment **To qualify for the role, you must have ** + Valid US Certified Public Accountant (CPA) license or active state bar membership + A bachelor's degree in accounting, finance, business, or a related discipline + A minimum of 4 years of relevant experience in tax compliance for private client individuals, partnerships, and/or S Corps + Strong analytical skills, written/verbal communication skills, interpersonal; problem-solving ability and attention to detail **Skills and attributes for success** **Ideally, you'll also have** + A proven record of excellence in tax accounting for financial statements with a top or mid-tier firm **What we look for** We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and deliverables. We're looking for people with a genuine passion for tax, and the future of tax, and are inspired to help our clients meet complex tax obligations. If you have a strong quality focus, the desire to develop meaningful relationships, and the ambition to deliver above and beyond expectations, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + The salary range for this job in all geographic locations in the US is $90/hr to $120/hr. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are seeking a Client Service Manager to join our growing team! The ideal candidate is someone who is passionate about building relationships with clients, will collaborate with the team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. How you'll make an impact * Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner. * Secure existing business and drive the sale of additional services and lines of coverage. * Nurture relationships with your clients * Conduct periodic audits to ensure compliance standards and service levels are met. * Maintain accurate client and policy data and documents within your Gallagher systems. * Use Gallagher's technology to improve productivity and quality. Skills for Success: * Previous commercial lines insurance knowledge and experience managing client relationships. * Ability and desire to deliver an exceptional client experience * Develop a professional rapport with internal and external partners * Utilize your resilient and adaptable mentality in the face of shifting priorities * Eagerness to collaborate with all Gallagher teams and employees About You Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Property and Casualty License Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner. #LI-JC1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: * Medical/dental/vision plans, which start from day one! * Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other benefits include: * Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and job function) * Training programs * Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing * Charitable matching gift program * And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. Develop and implement service procedures, policies, and standards. Monitor and analyze service metrics to drive process improvement and operational efficiency. Handle complex or escalated customer inquiries or issues, ensuring timely resolution. Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. Conduct regular coaching, training, and performance evaluations to support team growth and development. Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have 10+ years of experience in customer service, with at least 5 years in a management role. Strong leadership and team development skills. Excellent communication, problem-solving, and interpersonal abilities. Data-driven with the ability to interpret reports and apply findings to drive results. Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: Experience in benefits administration. Familiarity with CRM and ticketing systems. Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: - The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM seeks an experienced Executive for our Army Account Team. This VP, Client Account Manager - Army will function as part of our growth-focused National Government's DOD program. The VP, Client Account Manager - Army is a high-visibility role that provides selected candidates with an opportunity to influence AECOM's internal strategy through client development leadership while building long-term relationships with internal and external stakeholders. The VP, Client Account Manager - Army will be part of AECOM's National Governments Team and report to the Army Account Director. Specifically, the VP, Client Account Manager - Army will drive sustainable and reproducible Account growth for the DOD Army Team within National Governments. This will be readily accomplished by successfully delivering on the following requirements: Requirements Function and Products Strategic Direction- Intelligence- and Positioning * Strategic Plan Development & Management- Follow the money. * ID external drivers influencing the marketplace. * Determine where to put resources and invest dollars for growth. * Competitor and SB analyses. * Coordination and collaboration with the Regional Business Line and Business Line Leaders (BLL). Account Plan Development * Develop opportunity targets based on market conditions and client acquisition strategies; negotiate goals with BLLs; keep Regional Execs informed. * Develop/maintain a pipeline of opportunities and develop growth targets in coordination with the BLs * Flow down goals to Regional Engagement Teams. * Monitor and support Program/Project opportunities. * Continually seek to improve overall Portfolio Quality and optimize across Regions/BLs. Account Performance * On a monthly basis or more frequently as requested maintaining situational awareness of performance across the account. * Make sure bookings and pipeline align with monthly projections and if not, develop a brief situational report on why projections are not aligned. Pursuit Support & SalesForce Management * Weekly review and update of the SF pipeline. Make sure that there are capture plans for all major pursuits. Assist with teaming and negotiating. * Ensure coordination with FBS & Marketing for max support. De-conflict issues (perceived/real) among BLs. * Facilitate Risk Mgmt sign-offs/ pricing/ proposal review/ and all other unique federal requirements. Own the big proposals! Contract Fill-up * Monitor Program Manager performance monthly for achieving bookings against contract capacity. * Keep a close eye on sub positions, and non-productive relationships. * Develop a strategy with BLs to help under performing contracts. Client Relationships * Lead/manage key relationships at all major clients * Optimize X-sell opportunities. Closely oversee corrective actions and personally monitor recoveries to ensure client satisfaction. * Develop plan to lead client engagements in coordination with BLs Compliance * Maintain situational awareness. Serve on JV Boards for larger programs to stay abreast. * Work closely with FBS to ensure FAR compliance. Performance / Risk Assessment * Maintain situational awareness of contract performance. * Personally, review all CPAR reports and rebuttals. * Talk with major PgMs at least monthly. OCI Resolution * Talk with major PgMs at least monthly. Communicate / Coordinate * Maintain an Account level Focus Group communication strategy to provide YTD status against goals & other relevant account metrics. * Communicate progress up the NG chain. * Work positively across Divisional boundaries. * Lead business line reviews of the Army account to maintain the pipeline. Lead and Motivate * Promote the AECOM/NG brand; inspire participation in professional activities & paper development. * Be a prime mover in building the federal team of teams. * Spread the vision, and team accolades. Staff Reviews * Spread the vision, and team accolades. The VP, Client Account Manager - Army will be responsible for client relations, market analysis, strategy development, positioning, capture and management of client contracts worldwide. This includes developing and executing strategic and client account plans that will achieve annual targets and grow the program year over year. The VP, Client Account Manager - Army is the advocate for their assigned Account that provide a host of professional technical services, to include but not limited to FMS, MILCON, and SRM design; Master Planning; other AE Services; Environmental Services (restoration, planning/NEPA, compliance); Energy Performance Services, Construction Management and Construction Quality Assurance. The VP, Client Account Manager - Army must be a strong leader, able to inspire, motivate and build teams, and communicate effectively. They will collaborate with AECOM members across all Business Lines and Operating geographies. They will lead and manage their programs, establishing strategies and driving growth for their assigned Account. They lead and coordinate engagement with the client, identifying new opportunities and work with others to win task orders and new contracts. The VP, Client Account Manager - Army monitors the performance of AECOM team members executing professional technical services and leads discussions to resolve any issues or concerns with the client. The VP, Client Account Manager - Army will act as an ombudsman to spot and de-conflict any organizational conflict of interest issues. The VP, Client Account Manager - Army will report to one of the Account Directors (DOD/Fed Civ/Canada) for the National Government's Business Lines in DCS Americas. Qualifications Minimum Requirements * Bachelor's degree in architecture, engineering or other related disciplines that aligns with AECOM's Business Lines. * 12+ years of experience working with US Federal government agencies on Architect-Engineering programs to include 4+ years in a leadership role * Travel required throughout CONUS and some OCONUS Travel driven by project and opportunity needs * Due to the nature of the role, US citizenship is required Preferred Qualifications * In-depth knowledge of consultative selling approaches. * Outstanding communication skills. * Expert negotiation skills. * Expertise in project management for complex, multi-country, multi-business unit deals. * Knowledge and/or willingness to quickly learn and adapt to AECOM's entire portfolio. * CRM (Salesforce) experience is a plus. Additional Information * Travel is required for this position. * Due to the nature of the role, US citizenship is required * Relocation assistance is not available for this position. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Job Description CUSTOMER SERVICE MANAGER, Royal Switchgear Manufacturing Company Take your next career step at Royal Switchgear Manufacturing Company with a US based team that is developing responsive solutions for an evolving grid. RSMC is a leader in engineering, designing, and manufacturing critical componentry for electrical substations and the broader grid. Our pride lies in our long-standing partnership with utilities companies, the reliability of our products, and the technical and hands-on capabilities of our team. The company is at an exciting inflection as we continue to expand our existing brand portfolio and deepen relationships with new and existing customers. The Customer Service Manager oversees the daily activities of Inside Sales Representatives monitoring team progress towards meeting targets. LOCATION: Fully Onsite - 4251 Turin Dr, Bessemer, AL 35020 ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage a diverse team of Inside Sales Representatives, Application Engineers, and support staff by setting and tracking team sales targets. Identifying and implementing improvements in the sales administration process. Coordinating department projects to meet deadlines. Reporting on sales metrics and suggesting improvements; preparing monthly, quarterly, and annual sales forecasts. Using customer feedback to generate ideas about new features or products. Researching and discovering methods to increase customer engagement. Ensuring sales, finance, and legal policies and procedures are met. Building an open-communication environment for the team. Liaising with Marketing and Product Development departments to ensure brand consistency and increase sales. Making day-to-day decisions within the department regarding workload distribution. Monitoring team progress towards meeting targets providing strategic coaching in selling and relationship-building skills. QUALIFICATIONS & ATTRIBUTES: Bachelor's degree in Sales, Business Administration or relevant field required. 7+ years' managerial work experience of a sales or customer service team required. Experience managing and working with a geographically distributed team. Experience integrating new product lines in an existing team. Familiar working with a commission-based sales rep network. In-depth understanding of the sales life cycle from receipt of customer request to quote, and order entry required. Hands-on experience with CRM software and MS Excel knowledge; Syteline experience is a plus. Excellent interpersonal and team management skills with proven ability to motivate team members to perform. Strong analytical and organizational skills. "Student of the business" and problem-solving attitude. Excellent verbal and written communication skills. Excellent interpersonal skills and attention to detail. WORKING CONDITIONS: The work condition characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work primarily takes place in an office environment with routine employee engagements on the manufacturing factory floor. May encounter occasional stressful situations. Work may include responding to critical customer driven situations which may result in working some weekends, holidays, and after normal business hours. PHYSICAL REQUIREMENTS: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintain clear and accurate records. Understand and follow oral and written directions. Work regular shifts to include evenings; weekends; and/or holidays as assigned. May by subject to call back, on call and/or emergency shifts. Must possess general manual dexterity to operate computer, equipment, tools, controls, or other objects; reach with hands or arms. Must possess mental acuity for attention to accuracy and detail. Must see in the normal visual range with or without correction. Must hear in the normal audio range with or without correction. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, creed, national origin, citizenship status, age, disability status, genetic information, sex, sexual orientation, gender identity or expression, pregnancy, marital status, veteran status, or any other characteristic protected by applicable federal, state or local laws.

The Area Manager is responsible for selling new business, increasing the penetration of the existing customer base, maintaining high quality customer satisfaction (which includes 24/7 availability) and retention as well as increasing market share in assigned territories. Essential Duties and Responsibilities Primary responsibilities include, but are not limited to the following: An average of 5-10 dealership visits focused on: Sign new dealerships, growing the application count with existing dealerships and capturing approved contracts. Review deals with your dealer partners and helping them to structure or restructure as needed to fit the program. Act as a consultant/partner to F&I Managers to ensure maximum profitability for dealership through the sale of UAC products. Work closely with your assigned Credit Analyst and Funder to ensure loan approvals and fast funding. Work with the Dealer Compliance team in resolving issues within your market. Build and maintaining dealer relationships and following up on approved Loan Application. Provide best-in-class customer service to your dealer customers. Perform other duties as assigned. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Customer Service: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Dependability: Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines. Interpersonal: Focuses on solving problems, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things. Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Persuasiveness: Presenting an idea or plan in a way that persuades others to adopt a certain stand. Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to work out of your home and travel daily (within a 60 mile radius) to call on dealers. (A valid driver's license reliable transportation and auto insurance are required.) Excellent communication, interpersonal and organizational skills Must be able to work Saturdays as needed out in the field. Education/Experience 2-5 years previous experience in a challenging sales role with a proven track record of success. Previous experience in Auto Finance sales and underwriting or dealership experience. Sub-prime auto finance experience highly preferred. Supervisory Responsibility None Language Ability Ability to clearly and effectively communicate in person, in writing and by telephone Computer Skills Proficient in use of MS Office - Word, Excel, PowerPoint, Visio, Project, Access, SharePoint Certificates and Licenses None Required Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to walk. Commitment to Diversity and Equal Employment Opportunity United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions. We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully. UACC maintains a working environment that encourages mutual respect and promotes harmonious and friendly relationships among employees. The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct. Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law. This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment including, but not limited to, recruitment and hiring. UACC likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship. The company also makes reasonable accommodations for religious beliefs and practices. UACC complies with all applicable federal, state, and/or local laws relating to equal employment. Other Things to Note This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position. Duties and responsibilities may change or be added at any time, with or without notice. Please review our privacy and CCPA policies.

The Relationship Manager (RM) generates and manages consumer, Corporate & Industrial (C&I) and Commercial Real Estate (CRE) loan and deposit portfolios, fosters a balance between loan production and credit quality, and minimizes risk through adherence of established bank policies. Retains, strengthens and develops relationships using situational awareness and the ability to identify client and industry strengths and weaknesses, assesses risk, and matches FirstBank's product offerings with client needs when providing creative solutions. Essential Duties & Responsibilities: Manage an active portfolio of consumer, C&I (generally less than $3-5MM), and CRE (generally less than $3-5MM) loan relationships by meeting and exceeding sales goals in deposits, loans, revenue growth, profitability and client acquisition. Demonstrate credit underwriting and loan documentation skills, complete proper underwriting of loans, and approve within loan authority or in conjunction with Credit Officer. Review and monitor asset quality; monitor past due loan information, collateral exceptions, covenant compliance, risk rating and borrowing bases. Actively work to develop new business by identifying prospective clients and referral sources for all bank products and services through prospecting and Centers of Influence. Provide consultative guidance to Relationship Managers, Financial Center Managers and Market Presidents on C&I relationships. Demonstrate product knowledge of deposits, loans, Treasury Management services, Capital Markets and an understanding of economics. Monitor new developments in lending, compliance, loan policies and regulations. Read, understand and analyze client financial statements in correlation to business operations. Manage the full loan process, which includes but is not limited to administrative duties, preparing approval and closing documents, reviewing and monitoring past due loan information, clearing exceptions, resolving loan processing and payment errors, etc. Represent FirstBank by participating in Bank and community activities, events and civic organizations; build, expand and maintain business and social networks. Provide consistent, distinctive service to all clients when delivering the FirstBank service experience. Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, risk management policies, and security protocols Regular and reliable attendance. Perform other duties as assigned. Qualifications: Education High school diploma or the equivalent required. Bachelor's degree preferred Experience Minimum of five years of specific banking or business development experience; in-market experience preferred Certifications and Licenses National Mortgage Licensing System (NMLS) Certification within first year of employment FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact * Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. * Develop and implement service procedures, policies, and standards. * Monitor and analyze service metrics to drive process improvement and operational efficiency. * Handle complex or escalated customer inquiries or issues, ensuring timely resolution. * Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. * Conduct regular coaching, training, and performance evaluations to support team growth and development. * Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. * Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. * Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have * 10+ years of experience in customer service, with at least 5 years in a management role. * Strong leadership and team development skills. * Excellent communication, problem-solving, and interpersonal abilities. * Data-driven with the ability to interpret reports and apply findings to drive results. * Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: * Experience in benefits administration. * Familiarity with CRM and ticketing systems. * Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: * The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

The Account Manager is responsible for managing client relationships, ensuring service excellence, and coordinating operational activities related to onsite inventory and filter maintenance. This role requires strong organizational skills, attention to detail, and the ability to collaborate with customers and contractors to meet service commitments. Key Responsibilities: Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and retention. Complete service reporting for: Onsite inventory levels Filter differential pressures Filter orders and usage tracking Coordinate weekend filter changeouts with customers and contractors, ensuring timely execution and compliance with safety standards. Monitor and manage inventory to prevent shortages and maintain optimal stock levels. Prepare and deliver regular performance reports to customers and internal stakeholders. Identify opportunities for process improvements and cost savings for clients. Collaborate with internal teams to resolve issues promptly and maintain service quality. Qualifications: Bachelor's degree preferred, high school diploma or equivalent required. 2+ years of experience in account management, customer service, or operations. Strong communication and organizational skills. Ability to manage multiple priorities and work in a fast-paced environment. Knowledge of filtration systems and inventory management is a plus. High technical aptitude. Skills & Competencies: Customer-focused mindset with problem-solving abilities. Proficiency in MS Office Suite and CRM tools. Ability to work flexible hours, including weekends when required. Daily local travel; one overnight per week minimum - company vehicle provided.

Our client is seeking an Account Manager / 2020 Designer to support sales growth in the turnkey Kitchen & Bath industry, located in Birmingham,Alabama. This role blends design, inside, and outside sales, focusing on professional builders ranging from small to large-scale production companies. Key Responsibilities: Generate and manage sales opportunities Blend of inside sales support and outside sales development Build and maintain relationships with builders and clients Manage design and project timelines from sale through completion Frequent follow-up on job-site installations and with internal stakeholders Requirements: 3+ years of 2020 Design and estimating jobs 3+ years of cabinetry sales experience 3+ years of project management experience in kitchen and bath design Excellent customer service and problem-solving skills Strong follow-up and coordination with builders, customers, and team Excellent project management and order execution skills Preferred: education in design, architecture, construction management, or business Industry experience with cabinets, stone, laminate, and solid surfaces is a plus Strong computer skills (order systems, email, file retention, MS Office) Additional Info: Travel required up to 10% Competitive salary + benefits (health, dental, vision, life, disability, 401(k), etc.) Our client is a family-owned leader in cabinet distribution and countertop fabrication, with over 50 years of industry growth If you're an experienced, motivated designer and sales professional with a strong record in cabinetry, let's talk!

The Sales Manager along with the Credit Manager are the second in charge at the individual branch location. The Sales Manager performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional and profitable operations. The Sales Manager is accountable for meeting company objectives; maintain company quality standards and adhering to company policies. Principal Accountabilities Acquire and Maintain Customers Attend to customer concerns immediately Compliance with all applicable federal, state and local statutes Decipher, prepare and review store reports Ensure adequate availability of merchandise at all times Fill out paperwork for submission to corporate support Follow monthly marketing plans and maintain internal quality control standards Implement sales and marketing programs Maintain detailed operating records Maintain detailed records of financial services transaction Managing inventory and cash assets Make sure all merchandise is priced Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy Reconcile daily transactions All other duties deemed necessary for effective by store management Requirements for Sales Manager Effective organizational skills Established selling skills Good communication skills Handle multiple priorities simultaneously Learn and become proficient in POS system Maintain professional appearance Must be able to read, write and communicate effectively in person and over the phone with employees and customers Negotiate and resolve conflict Plan, organize, delegate, coordinate and follow up various tasks and assignments Recognize and solve problems Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements Regular and consistent attendance, including nights and weekends as business dictates Education and Experience Two years experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising. General Physical Requirements Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds Stooping, bending, pulling, climbing, reaching and grabbing as required Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics Prolonged driving and standing Must be able to work in and outdoors in a variety of climates and weather conditions. $16.00 - $17.00 Hourly