Customer success manager jobs in Indianapolis, IN - 474 jobs

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

B2B Territory Sales/Account Manager Direct Hire Fishers, IN A person in this position is an individual contributor and responsible for new business development and improving customer and potential customer relationships. Grow profit margin and sales value and volume with current customers and expand sales by obtaining and developing new customers within an assigned territory or market. This position is outside sales; duties shall be away from the office to solicit to clients. Requirements - At least 2 years of recent experience in a Sales role - 60% new business development Experience with outside sales, travelling to existing clients and meeting with prospect clients to grow the business Experience working with a CRM Experience being held to KPIs and being held accountable to sales goals Experience selling tangible items and comes from an industry like the battery industry. Examples - Manufacturing , Industrial, HVAC, etc. Estimated Min Rate: $80000.00 Estimated Max Rate: $90000.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members. "Supporting all aspects of the individual - self, health, wealth and community” Our benefits include: Medical, Dental, Vision - starting on day one! Virtual Medical Services 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one) Paid parental leave Company paid life insurance Tuition Reimbursement Vacation time to enjoy getting away Employee Assistance Program (EAP) Plus, more! Growth opportunities available! Apply online or contact us to hear why our employees appreciate being part of the Knauf family! About the Role: Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here. Responsibilities Strategic Leadership Set the strategic direction for Customer Service in alignment with Knauf's business objectives and growth plans. Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability. Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes. Define what “best-in-class” looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards. Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals. Operational Excellence Oversee end-to-end customer service operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses. Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention. Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times. Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience. Handle complex and escalated customer service issues promptly and professionally. Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position. Serve as the senior Customer Service point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution. Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy. Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement. Perform other duties as assigned. Performance Management and Analytics Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed. Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets. Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions. Continuous Improvement Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customer service processes, minimizing errors and inefficiencies. Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance. Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team. Team Leadership Build, mentor, and retain a high-performing team of supervisors, claims managers, and customer service representatives. Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards. Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews. Foster a culture of safety, accountability, customer-first thinking, and continuous improvement. Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills. Ensure succession planning, workforce development, and talent retention to support growth and resilience. Serve as the key backup to Customer Service Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand. Drives the highest levels of employee retention and engagement to ensure a sustainable workforce. Fosters a culture of innovation, collaboration, and accountability within the organization. Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner. Customer Engagement and Commercial Partnership Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance. Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance. Drive initiatives that improve NPS/CSAT and enhance order management. Risk Management Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements Qualifications Education: Bachelor's Degree in Business Administration or related field Experience: Minimum 5 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role; manufacturing background preferred Knowledge, Skills and Abilities: Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau. Strong administrative, organizational, communication, and people-leadership skills. Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis. Proven expertise in call control, order management, time management, and documentation. Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes. Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals. Up-to-date awareness of industry trends and customer service best practices. Exceptional verbal presentation, active listening, and written communication skills. Highly motivated, hands-on, self-starter with strong attention to detail and follow-through. It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law. Not ready to apply? Connect with us for general consideration.

You're reading this because you've been thinking: “I want a key role at a fast-growing B2B SaaS company where I get to create amazing experiences for customers - combining personal 1:1 conversations with smart automation and how-to content that drives retention and growth.” If that's you, stop searching - this is the role. If I had to sum YOU up, you're probably already a CSM, support rep, or in another customer-facing role. You know how to listen, solve problems, and build trust. Now you're ready to take that experience into a SaaS environment where you'll be part of a tight, strategic CSM team focused on strengthening relationships, increasing loyalty, and helping customers win. If you love the idea of joining a 40-person high-growth team - and you want to help DealMachine empower real estate investors, roofing, solar, and home services teams to find and close more deals - then you've found the right place. You're good at: Collaborating with others to drive best practices Working directly with clients to achieve success Communicating with fellow team members Identifying opportunities for product expansion Extra awesome if: You love inspiring others with enthusiasm You have a never say never attitude You have experience working at a tech company What you'll do As Customer Success Manager, you'll be responsible for: Onboarding new customers and training their staff on how to use DealMachine effectively. Identifying opportunities for onboarding efficiency, account expansion, and revenue creation within our customer base. Renewing Annual Customers Advising our customers on how to improve their performance and increase their return on investment. Clearly communicating the benefits of new product features and ensuring customers promptly adopt them. Quickly identify gaps in our product that impact the success of our customers. Working closely with our product and engineering teams to ensure issues are resolved. Proactively talking with customers to ensure that they get the most value out of your service. Developing and nurturing customers into advocates to increase brand awareness and build a sense of community. Analyzing data and results to guide product and customer success improvements. Conducting webinars with groups of customers to assist with onboarding and product Identifying opportunities for customer training in a proactive way. What you'll need The following experience is relevant to us: At least 2 years of professional experience in Customer Success or Account Management. Experience in building and maintaining strong relationships with customers. A great track record of expanding revenue and mitigating customer churn. Experience working closely with other functions like Marketing, Sales, and Product. Excellent communication skills, a great listener. Tech-savvy and have experience implementing software on an account per account basis. Experience working with customer communication tools like Intercom or Hubspot. Why join us: Working at DealMachine can accelerate your career and give you the opportunity to work with world-class talent. We're a team that loves what we do and we all thrive on our ability to make an impact. There are many benefits that come with working with us such as: Competitive Salary Flexible PTO Flexible work environment Access to whatever equipment and software you'll need An opportunity to play an integral role in a fast-growing company About the Team Our CSM will report directly to our Head of Customer Success. You should be comfortable with direct feedback and rapid iteration. About Us: Values at DealMachine: There's no need for overtime: At every level of our organization, each member of our team is so efficient, organized, and precise that there's never a need for anyone to work outside scheduled hours. Our processes are crystal-clear and we get things done right the first time. When our team is spending time with their family and friends, they're not distracted by thinking about work problems. There's no overtime, and that includes mental overtime. Always tell the truth: There's never a need to hide a mistake, because each of us is confident enough to own it when we've done something wrong. When we discover an issue, we proactively tell relevant DealMachine members just that. The raw truth is so rare that we benefit from the immense trust that we've built with each other and our members. It's a huge advantage for our team. We know that spinning bad news in order to sound “better” does not fool anyone. We confidently disclose problems and communicate right away: “We don't have a solution yet but we are working on one.” Take ownership: Everyone operates under the assumption that if something has gone wrong, it's our own fault. We do not sit back and continue to watch problems grow. We know that we all play a crucial role in the success of DealMachine, and therefore we take individual ownership when things don't go as expected. When a DealMachine team member observes a problem on another team, they work through their leader to solve it, or step in to help gracefully without fear of political repercussions. Document what we learn: Every time someone solves a new problem, completes a process, streamlines an existing process, or learns something new, they add detailed notes and instructions to our Playbook so that everyone on the team can learn and grow through each other. This allows everyone on the team to be fast and efficient. Have hard conversations: Without hesitation, our team is ready to have difficult conversations from the moment an initial problem occurs. We've built immense trust as coworkers by being open, forthright, and tackling problems head-on as soon as they arise. We never have to worry that someone is holding on to negative feelings. Read the play: Our team does not need to wait around for detailed instructions before jumping into a project. Each of us are confident in our roles, and when we're given an outline of what needs to be done, we know that we can find a way to accomplish it without someone watching over our shoulder at every step. Benefits at DealMachine: Competitive salary: We pay at or above market salary in most cases Health / Dental / Vision insurance: We cover 100% of the employee premiums and significantly subsidize family plans. Flexible Work Schedule Retirement IRA with a 3% company matching. Great tools: Each employee receives an Apple Macbook laptop and a 27” external monitor. We'll also purchase any of the software or hardware you need. Complete transparency: Everyone has access to business metrics and financial information about the company. Job Type: Full-time Benefits: Flexible schedule Health savings account Parental leave Schedule: 8 hour shift Monday to Friday No nights Weekends as needed

Full-time Description Weaver Fundraising has been the industry leader in product fundraising technology and service for over 45 years. The Sales and Customer Success Manager drives Trail's End growth by expanding adoption among new Scouting Units and improving fundraising performance across an assigned portfolio. In this role, you will combine outbound sales with relationship-focused account management. You will engage volunteer leaders, introduce them to the Trail's End fundraiser, and guide both new and existing Scouting Units toward stronger year-over-year results. Your work directly fuels our mission to help Scouting programs raise more money so youth can achieve their goals. This fast-paced, goal-driven role is ideal for someone who is energetic, persuasive, and passionate about youth development. Compensation includes a competitive base salary plus performance bonus tied to Scouting Unit growth. Location: Indianapolis, IN (In-Office) HOW WILL YOU HELP US GROW? Outbound Sales: Reach out to volunteer leaders by email, text, and phone to spark interest and drive new adoption of Trail's End. Account Management: Support and grow your portfolio of Units through regular communication, helpful coaching, and simple, actionable best practices. Performance Coaching: Equip Units with clear insights, best practices, and data-driven recommendations to improve fundraising results. Pipeline Growth: Build and maintain a steady pipeline of new Unit prospects, guiding them through onboarding and activation. Sales Enablement: Leverage pre-approved materials and create custom content when needed to support outreach. CRM Management: Maintain accurate activity, engagement, and performance tracking in HubSpot. Mission Advocacy: Represent Trail's End with positivity and purpose, always keeping Scouts at the center of the work. WHAT DOES GROWTH & SUCCESS LOOK LIKE? Success in this role is measured qualitatively by the ability to: Understand and embrace the Trail's End culture. Build strong, trusted relationships with Scouting Units in your portfolio. Understand and serve the unique needs of each Scouting Unit. Grow fundraising revenue across your portfolio, helping Scouts achieve their goals. Requirements WHAT DO YOU NEED TO HAVE? 3+ years of experience in sales, business development, customer success, or account management. Strong communicator across phone, email, and written outreach. Comfortable using CRM tools like HubSpot. Able to juggle a high-volume portfolio while staying organized and on top of details. Self-driven, adaptable, and energized by a fast-moving environment. Energetic, mission-driven mindset with a passion for youth development and leadership. PREFERRED EXPERIENCE: Experience working with volunteer-led organizations, especially in youth or nonprofit sectors. Understanding of Scouting or similar youth programs. Comfortable reviewing performance data and turning insights into simple next steps. HOW WILL WE HELP YOU GROW? Up to 5% 401(k) company match $2500 annual HSA contribution Up to $15K in continued ed reimbursement Free on-site gym + healthy snacks A mission-driven, collaborative culture The role responsibilities are various and not limited to those written in this document.

The Role We're looking for a Customer Success Manager to help lead customer implementations and define how PAXAFE delivers value across its life-science and logistics customers. This is a hands-on leadership role for someone who thrives at the intersection of project management, technical understanding, and customer strategy. You'll lead implementation projects, manage enterprise relationships, and work closely with product and engineering to ensure every deployment is successful - and scalable. You don't need to code, but you should be able to read API documentation, understand integration flows, and help customers and developers speak the same language. What You'll Do · Lead customer onboarding and implementations across PAXAFE's modules: Command Center, Lane Qualification, Auto Product Release, and Risk Intelligence. · Translate customer goals into technical and operational plans, sequencing work across internal teams. · Manage integration projects involving APIs, webhooks, carriers, and IoT devices. · Drive project execution using Linear and other tools - ensuring clear communication, ownership, and follow-through. · Serve as the voice of the customer - gathering feedback and sharing insights to inform product roadmap and prioritization. · Build repeatable processes and playbooks to scale implementation and support future CS hires. · Collaborate cross-functionally with Engineering, Product, and Data to ensure timely, high-quality deployments. · Contribute to customer training, documentation, and internal knowledge-sharing. Who We're Looking For · 5-8 years of experience in Customer Success, Implementation, or Technical Project Management within a SaaS or platform company. · Strong grasp of data integrations, REST APIs, JSON, and system architecture concepts - comfortable using Postman, Azure, or similar tools. · Excellent project management and communication skills - able to coordinate complex workstreams and translate between business and technical stakeholders. · Background in logistics, pharma, life sciences, or IoT environments is a plus, but not required. · Thrives in a startup environment - proactive, resourceful, and able to wear multiple hats. · Excited by the opportunity to build structure from scratch and shape the customer success function as we scale. Why You'll Love Working Here · High-impact mission: Every project directly supports safe, compliant delivery of the world's most important products worldwide (e.g. vaccines, life-saving therapies, food, etc.) · PAXAFE has entered an exciting growth phase which provides for [and requires] a great deal of autonomy & leadership at every role & every level · You'll be working with the world's leading companies in Life Sciences (Pharma, CDMOs, Med Devices & Bio Tech) which are working on some of the most advanced therapies in the world · Startup ownership: Join a cohesive, collaborative team where your ideas shape the future of our platform · Remote-first flexibility: Work from anywhere (Central / Eastern US preferred). · Cutting-edge tech: LLMs & Agentic AI | Azure | Python | Prismatic | Supabase | PostgreSQL | LavinMQ | Inngest | IoT | shadcn | Linear | Figma · Growth opportunity: Step into a foundational technical leadership role with visibility to PAXAFE's executive team. · Comprehensive benefits: Competitive base salary, equity participation, five weeks PTO, and full healthcare coverage Our Core Values · Create Magic: Deliver products that exceed customer expectations and solve real problems elegantly · Own With Pride: Take ownership of outcomes and deliver with excellence · Navigate With Intent: Make strategic decisions with clarity and purpose · Think Deep, Act Fast: Balance thorough analysis with rapid execution · Enjoy the Journey: Celebrate wins and maintain perspective · X-hibit Teamwork: Collaborate across functions and support each other's success · Tackle With Empathy: Understand customer and team needs deeply before proposing solutions

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

The Role: The Manager, Customer Support is a key leader within the Customer Operations organization, partnering closely with the Sr. Director of Customer Operations to oversee a high-performing Tier 1 support team responsible for delivering exceptional service at first contact. This role provides daily leadership to Tier 1 technicians, with a focus on expert communication, accurate case management, efficient triage, and appropriate escalation of customer concerns. This leader enhances intake processes, strengthens workforce management practices, and ensures customers receive timely, high-quality support during core business hours. The Manager helps team members navigate customer inquiries, understand business procedures, and consistently deliver on customer expectations. They also monitor team performance and drive improvements in customer satisfaction by promoting timely responses, adherence to process, and a culture of customer obsession. What you'll do: Operational Leadership & Performance Create, refine, and enforce standard operating procedures (SOPs) to support iA's rapid growth by analyzing KPIs and implementing data-driven improvements. Direct and manage daily activities of Tier 1 support personnel with emphasis on communication and soft skills, accurate triage, attention to detail, and thorough case documentation. Coach, mentor, and evaluate team performance on a daily, weekly, and monthly basis to achieve and exceed KPIs and service goals. Identify and execute improvement opportunities across Customer Operations to elevate service quality and operational efficiency. Customer Experience & Quality Model and reinforce a culture of empathy, ownership, and customer obsession by ensuring every interaction reflects genuine care and a commitment to exceeding expectations. Maintain and enforce best-in-class customer service practices through consistent quality monitoring, coaching, and feedback. Support entitlement verification, order processes, RMAs, and other customer-related actions within iA support plans. Workforce & Queue Management Analyze contact drivers and trends to ensure appropriate staffing levels across hours of operation. Oversee scheduling, shift bidding, and real-time queue management to maintain scalable support coverage, including participation in 24x7 operational readiness. Utilize WFM practices or tools to optimize agent utilization and ensure service level adherence. Critical Incident Management Support iA's critical incident processes by leading response teams, assigning resources, using priority frameworks, and leveraging rapid notification systems. Who you are: Bachelor's degree (or equivalent experience). Minimum 2 years of experience leading customer service or technical support teams with a track record of achieving high-quality support outcomes. Experience with workforce management practices, including scheduling, shift bidding, and data analysis. Strong consultative, communication, and stakeholder-influencing skills. Familiarity with post-contact or transactional NPS survey processes and feedback loops. Demonstrated business acumen and understanding of scaling support in growing organizations. Proficiency with CRM platforms (e.g., Salesforce) and automated alerting systems (e.g., PagerDuty). Proficient in Microsoft Office Suite. Ability to work independently in a fast-paced environment with evolving priorities. Understanding of core contact center disciplines such as workforce management and quality assurance. It would be great if you also have: Prior experience directly leading teams of 10 or more. Experience with Windows operating systems Driven and motivated to learn new technology and practices Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas. Compensation: The estimated base annual salary range for this position is $77,605 to $104,995, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus. What are the perks? Generous time off policy that allows you to put your family first Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company Competitive benefits, salary, and talent development opportunities Commitment to professional development and working for a company where your voice is heard More about iA: iA (Innovation Associates ) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com. Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support. Our Products: Software Modular Hardware Sophisticated Counting and Collation Devices Our Core Values: Solutions Driven Customer Centric Championing Diversity Empowering Ownership Trust Daringly To learn more about iA's product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube! iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

JOB TITLE: Alumni Success Manager DEPARTMENT: Learning Outcomes REPORTS TO: Director of Alumni Enrichment POSITION TYPE: Full-time, exempt Summary: The Alumni Success Manager recruits, evaluates, and supports the Volunteers who assist our Chapters. The primary point of contact on Volunteer matters, they work closely with the wider Office of Administration team, to ensure Volunteers are ready, willing and able to support our Chapters. DUTIES AND RESPONSIBILITIES: Identify prospective volunteers, generate leads and convert to Advisor. Track volunteers, and record skills and performance through the CRM. Work closely with Learning Outcomes, to support the development of guides and training resources. Support the Director of Alumni Enrichment to develop a volunteer recognition program. Ensure volunteers are properly informed about key dates and operational priorities. Support the awareness and training of Volunteers through the Lambda Chi Academy and our peer-to peer learning opportunities. Utilize Salesforce to find and pull data to support Advisors. Facilitate volunteer pipeline development through Alumni Associations/Housing Corporations. Partner with the Communications Officer to execute Chapter and local area outreach. Perform other related duties as assigned. MINIMUM QUALIFICATIONS: Bachelor's degree from four-year college or university. Five to seven years of experience in fundraising, volunteer management or a related field. Experience working within Microsoft Office Suite, Zoom, and Monday.com. Experience working with Salesforce preferred, but not essential. Fraternity/sorority membership preferred, but not essential. KEY PERFORMANCE INDICATORS (KPIs) Certified High Pis Ensure 95% of Lambda Chi Alpha Chapters have a Certified High Pi. Encourage completion of the Volunteer Certification Process & Advisor Orientation Certified Advisor Board Members Ensure 50% of Lambda Chi Alpha Chapters have Certified Advisory Boards. Encourage completion of the Volunteer Certification Process & Advisor Orientation. Advisor Communications Ensure 95% of High Pis are subscribed to Advisor Communication. Ensure 50% of Advisory Board Members are subscribed to Advisor Communication. Trained Advisors Ensure a minimum of 50 Advisors attend Neville Advisors College. Ensure 100 Advisors attend Affinity Training Groups. Support the development and execution of Affinity Training sessions. Internal Team Support Ensure that internal teams are kept fully appraised of challenges and progress. Ensure that internal queries are dealt with in a timely manner. Ensure that internal teams are fully supported. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Travel is required The employee must occasionally lift and/or move more than 10 pounds The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOIN THE GIBSON TEAM AND FIND YOUR EDGE! As a majority employee-owned organization, our incredible team is committed to providing exceptional service, incorporating best practices, and providing access to tools and resources that keep our colleagues and employees educated, informed, and on a path that helps them find and own their edge. Our Core Values are lived in our business and our culture is fueled by them. Create a Great Experience Do the Right Thing Play for Each Other Pursue Growth Own Your Future The Client Manager provides efficient, professional, and courteous service to our Commercial clients. In conjunction with the team, the Client Manager plans and executes an appropriate service plan for each client. He or she will build effective working relationships with each client in order to understand their commercial insurance needs. The Client Manager maintains a clear understanding and knowledge of the insurance marketplace and uses their skills to negotiate terms and pricing, and obtain appropriate coverage and/or program options. The Client Manager will coordinate with service and sales as appropriate to create a meaningful and impactful client experience. In this role, you will contribute to the team by: Working with the Risk Advisor, service team, and other internal departments to plan and execute risk management service strategy for each client Independently evaluating client's current coverage programs and collaborating with the Risk Advisor/Client Executive to recommend market strategy and plan design Managing creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs Building personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings Analyzing risk, coverage, program structure and recommending options; executing coverage and program changes Leveraging insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed Managing time to prioritize workload, client service requests, and service needs on business processes Creating high-quality submissions for underwriters, engaging with clients and prospective clients on their exposures, coverages and program needs, assembling into submission package following best practices Communicating with underwriters on submissions and negotiating premium, coverage, and other terms on behalf of clients Evaluating coverage, terms, and conditions of quotes received from underwriters; comparing quote options from multiple carriers and presenting coverage comparisons as requested Remaining current on forms, coverage, insurance carriers, industry trends, and legislation Maintaining positive working relationship with insurance carriers, attending meetings and events as appropriate, and proactively learning about their products and underwriting approaches Identifying and recommending additional products, services and coverage levels that enhance client programs Participating in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc. Communicating effectively with Account Managers and providing timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload Developing successful and effective working relationships with Risk Advisors, Client Executives, Account Managers, service team members, managers, carriers and members of other departments Maintains confidential information You might be a great fit for this role if you: Love delivering a great client experience Thrive while juggling multiple project timelines simultaneously Excel at prioritizing competing demands and adapting quickly to internal and external requests Excel at setting and meeting deadlines with both internal and external stakeholders Have strong problem solving and critical thinking skills to resolve client issues Love building personalized relationships both internally and externally Thrive in a fast-paced, team environment to meet client needs Excel at managing expectations with multiple stakeholders through the renewal process Enjoy putting the puzzle pieces together to execute the risk management plan Naturally ask clarifying questions to dig to the root of the issue Exhibit patience, determination, and persistence in troubleshooting client issues Enjoy communicating internally & with clients via phone, email, and Zoom Required: Must have 3+ years of experience in a similar role within the insurance, risk management industry Property and Casualty license Excellent computer and office machine skills, specifically with Microsoft Office products Preferred: Associates degree or some college, completion of INS designation. About Gibson: We exist to pursue the best interests of our clients. And we do it together, sharing what we learn from client to client, moment to moment, and digging deeper to see things others can't - or don't bother to. That's how we get to the proactive side of insurance, where our clients really gain their edge. Here are some noteworthy facts about Gibson: Founded in 1933 Majority Employee-Owned Business Insurance Top 100 U.S. Broker Designated as one of the Best Places to Work Locations in South Bend, IN, Fort Wayne, IN, Indianapolis, IN, Chicago, IL, Kalamazoo, MI, Phoenix, AZ, Tucson, AZ, Salt Lake City, UT A member of the Unison Risk Advisors platform of companies Comprehensive benefit offering available to chose from

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide With locations spread out across the US, our local market knowledge and industry expertise helps support our clients' regional and global needs We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees Our core values are: Owner mindset, Inspire trust, Think big, and Drive results If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! LOCATION: Any Indiana office -Hybrid 3 days a week WHAT YOU'LL DO: You will find EPIC to be a fast‐paced and fun environment and a workplace in which you truly can make a difference. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Enthusiasm and zest for your learning experience • Strong verbal and written communication skills • Interpersonal Skills - enjoy working with people • Service Oriented • Willingness to learn and take direction from others You will be involved in various activities including lunch and learns, external workshops relevant to communication, time management, business etiquette skills as well as insurance operations training. There are core duties listed below where a designated mentor will be assigned to further develop Account Assistant's knowledge of insurance, finance, sales and marketing. Overall Duties Include: • Certificate Requests • Follow up on Notices of Cancellation • Auto ID Card Issuance • Policy Change Requests • Check Mailbox Daily • Online Rating for Small Business • Follow up for Renewal Policy Issuance • Renewal Proposals • Binders • Invoicing • Process Audits • Post Documents to EPIC Portal • Update Sagitta • Obtain Loss Runs • Policy Checklists • Run M&S Reports • Obtain Premium Finance Quotes • Run MVRs • Paperless Filing • Obtain Loss Runs • Create Loss Summary Tracking • Prepare Acord Applications Service • Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of client accounts in a timely and accurate manner • Responsible for timely, accurate invoicing and monthly expirations; • Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity • Other duties may be assigned. Personal and Organizational Responsibilities • Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities • Maintain cordial and effective relations with clients, co‐workers, carriers, wholesalers, vendors, and other business contacts • Maintain up‐to‐date proposals, insurance summaries, workflow logs, manuals or other required documentation and records • Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company. • Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance • Other duties may be assigned. WHAT YOULL BRING: • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. REASONING ABILITY • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • College Degree • Must obtain California Property and Casualty license within 90 days of date of hire • Proficiency with a variety of Microsoft Office computer software applications in word processing, spreadsheets, database, and presentation software. • Must be able to work in a fast‐paced environment with demonstrated ability to juggle multiple competing tasks and demands. • Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy. COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-SG1 #LI-Hybrid

This role is focused on the West Coast region. We welcome interest from candidates who reside in or have strong familiarity with this area. There will be no onsite expectation at our Carmel, IN offices.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Leadership Position With A Growing Company! Apply Today! Starting Salary Up To $61,499 / Year + Benefits & Performance-Based Bonus Potential Must Have a Valid Driver's License At Least 1+ Year of Security & Supervisory Experience Preferred * Please Upload A Resume For An Interview Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2026-1510879

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" - people who know what they want and aren't afraid to make it happen Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide With locations spread out across the US, our local market knowledge and industry expertise helps support our clients' regional and global needs We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees Our core values are: Owner mindset, Inspire trust, Think big, and Drive results If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! LOCATION: Any Indiana office -Hybrid 3 days a week WHAT YOU'LL DO: You will find EPIC to be a fast‐paced and fun environment and a workplace in which you truly can make a difference. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Enthusiasm and zest for your learning experience * Strong verbal and written communication skills * Interpersonal Skills - enjoy working with people * Service Oriented * Willingness to learn and take direction from others You will be involved in various activities including lunch and learns, external workshops relevant to communication, time management, business etiquette skills as well as insurance operations training. There are core duties listed below where a designated mentor will be assigned to further develop Account Assistant's knowledge of insurance, finance, sales and marketing. Overall Duties Include: * Certificate Requests * Follow up on Notices of Cancellation * Auto ID Card Issuance * Policy Change Requests * Check Mailbox Daily * Online Rating for Small Business * Follow up for Renewal Policy Issuance * Renewal Proposals * Binders * Invoicing * Process Audits * Post Documents to EPIC Portal * Update Sagitta * Obtain Loss Runs * Policy Checklists * Run M&S Reports * Obtain Premium Finance Quotes * Run MVRs * Paperless Filing * Obtain Loss Runs * Create Loss Summary Tracking * Prepare Acord Applications Service * Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of client accounts in a timely and accurate manner * Responsible for timely, accurate invoicing and monthly expirations; * Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity * Other duties may be assigned. Personal and Organizational Responsibilities * Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities * Maintain cordial and effective relations with clients, co‐workers, carriers, wholesalers, vendors, and other business contacts * Maintain up‐to‐date proposals, insurance summaries, workflow logs, manuals or other required documentation and records * Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company. * Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance * Other duties may be assigned. WHAT YOULL BRING: * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. REASONING ABILITY * Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * College Degree * Must obtain California Property and Casualty license within 90 days of date of hire * Proficiency with a variety of Microsoft Office computer software applications in word processing, spreadsheets, database, and presentation software. * Must be able to work in a fast‐paced environment with demonstrated ability to juggle multiple competing tasks and demands. * Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy. COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to "Insurance Journal" To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-SG1 #LI-Hybrid

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

As a majority employee-owned organization, we are committed to creating world-class service experiences for our customers through our high-performance client service teams. We're passionate about our employee owners, which is why we utilize best practices; provide access to high quality training, tools, and resources; and curate experiences that help them find and own their edge. Our Core Values are lived in our business and our culture is fueled by them. · Create a Great Experience · Do the Right Thing · Play for Each Other · Pursue Growth · Own Your Future The Client Manager provides efficient, professional, and courteous service to our Small Group Employee Benefits clients. In conjunction with the team, the Client Manager plans and executes an appropriate service plan for each client. The Client Manager will coordinate with service and sales as appropriate to create a meaningful and impactful client experience. In this role, you will contribute to the team by: Providing Gibson Client experience to existing accounts and potential clients Managing internal renewal processes and timelines for book of business Leading implementation of new lines of coverage and carrier changes Maintaining the account in conjunction with the Consultant/Client Executive through designing, underwriting, pricing, marketing, and selecting the insurance program on existing accounts Communicating with carriers in a professional manner to negotiate the needs of the client Conducting group education and enrollment meetings at client sites or vie webinar as required Communicating due dates, timelines, and expectations to Consultant/Client Executive, clients and partners Identifying problems, summarizing and developing strategic solutions with the Consultant/Client Executive Assisting Consultant/Client Executives in the financial analysis and forecasting of benefits and in decision making regarding the inclusion/exclusion of plan benefits, and in coordinating with the Consultant/Client Executive in the annual RFP process Providing client with required compliance information Attending onsite and offsite client meetings as necessary Acting as a backup to team personnel when necessary Maintaining confidential information Performing other duties and special projects as assigned You might be a great fit for this role if you: · Love delivering a great client experience · Have prior experience in a client service environment or formal education within the insurance, risk management or financial services industry · Enjoy working in a fast-paced environment · Have a high attention to detail · Possess exceptional prioritization skills with the ability to meet multiple deadlines · Have excellent organizational and time management skills · Have the ability to collect and organize data from various sources to support the client service team · Have superb communication skills, both written and verbal · Are proficient in Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Calendar management · Enjoy prioritizing multiple projects/tasks · Can adapt quickly to internal and external requests · Have strong analytical and reasoning skills · Enjoy collecting, analyzing, and interpreting data from various sources to create workflows and develop service plans for clients · Can proactively and independently manage deadlines Required: · Must have 3+ years of experience in a similar role within the insurance industry · Life and Health license Preferred: Bachelor's Degree, CEBS designation, Client service experience. About Gibson: We exist to pursue the best interests of our clients. And we do it together, sharing what we learn from client to client, moment to moment, and digging deeper to see things others can't - or don't bother to. That's how we get to the proactive side of insurance, where our clients really gain their edge. Here are some noteworthy facts about Gibson: Founded in 1933 Majority Employee-Owned Business Insurance Top 100 U.S. Broker Designated as one of the Best Places to Work Locations in South Bend, IN, Fort Wayne, IN, Indianapolis, IN, Chicago, IL, Kalamazoo, MI, Phoenix, AZ, Tucson, AZ, Salt Lake City, UT A member of the Unison Risk Advisors platform of companies Comprehensive benefit offering available to chose from

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616