Customer success manager jobs in Jersey City, NJ

About Us: We are Anyway: the learning-to-earning coach built to help the next generation explore what's possible. We're reimagining how young people figure out their next steps, blending youth insight with technology and industry connection to open up new possibilities and make informed decisions about their future. Our ecosystem brings together students, educators, industry, and government to make guidance feel more personal and pathways more visible, shaping a future where every young person can find their thing, in their own way. Role Overview: As the first US-based Customer Success Manager at Anyway, you will be pivotal in working with schools, districts, and partners to ensure our customers are achieving their goals. You will align our product to meet their needs, driving adoption, resolving challenges, and building long-term relationships that foster retention and growth. Key Responsibilities: Customer Engagement: Working closely with schools, districts and partners to understand their objectives and align our solutions to meet their goals. Onboarding & Adoption: Lead effective onboarding processes, ensuring customers are equipped to use our platform to its fullest potential. Relationship Building: Cultivate strong, long-lasting relationships with customers, acting as their trusted advocate and point of contact. Identify Opportunities: Continuously assess customer usage and identify opportunities for expansion and increased impact. Problem Resolution: Address and resolve any challenges customers may encounter, ensuring a seamless experience. Feedback Loop: Gather customer feedback and collaborate with our product team to enhance our offerings. Qualifications: Bachelor's degree in Education, Career Development, or a related field. 5-8 years in customer-facing roles, preferably in education technology or career development. Strong communication and interpersonal skills. Ability to thrive in a fast-paced environment. Proven track record of building and maintaining customer relationships. Proficient in using CRM tools and data analysis. Ideal Candidate Traits: To hit the ground running, you must have previous experience working with schools districts. Driven by purpose and motivated by the desire to make a meaningful impact in the educational sector. Comfortable navigating shifting priorities and fast-paced environments. Someone who values collaboration and open communication, contributing to a positive team culture. Eager to seek knowledge and embrace new challenges for personal and professional growth. Deeply invested in our mission and the positive changes we bring to students and educators. Work Environment: Hybrid role working 3 days a week with the team in the Brooklyn based office, increasing to 5 days on occasion as needed. Supportive and respectful workplace culture that values open communication. Opportunities for professional development and continuous learning. Join Us: If you are a passionate career advocate who thrives on collaboration and is committed to making a positive impact in education, we would love to hear from you! Apply now to be part of our mission at Anyway.

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. What You'll Do Customer Onboarding & Adoption Lead onboarding sessions, helping customers configure within their delivery environments and existing tool stacks. Guide customers through requirement ingestion, AI copilot setup, and artifact generation workflows. Develop tailored rollout plans that align with each customer's implementation methodology and team structure. Technical Enablement Train users on AI agents and workflows, including automated requirements capture, document generation, and real‑time synchronization. Help teams integrate with their internal systems and historical data sources. Customer Advocacy & Relationship Management Maintain strong relationships with professional services teams, solution engineers, and system integrators. Serve as the customer's internal advocate, ensuring their feedback influences the product roadmap. Product Expertise & Troubleshooting Become a subject-matter expert on platform features, workflows, and implementation best practices. Diagnose and resolve technical or process-related issues, partnering with engineering when necessary. Success Measurement & Continuous Improvement Track adoption, utilization, and business impact metrics for each customer. Proactively recommend workflow enhancements, new features, and implementation strategies that increase customer ROI. Produce success plans, QBRs, and actionable project insights to drive retention and expansion. What You Bring Must-Haves 3-7+ years in Customer Success, Solutions Engineering, Professional Services, or Implementation roles. Strong understanding of software implementation processes (e.g., SOWs, BRDs, user stories, design docs). Technical literacy and comfort working with AI-driven platforms or enterprise SaaS tools. Excellent communication and client-facing skills across technical and business audiences. Ability to translate customer challenges into actionable workflows and product solutions. Nice-to-Haves Experience in system integration, pre-sales engineering, or consulting. Familiarity with tools like Salesforce, NetSuite, SAP, or other enterprise implementation ecosystems Previous startup or AI-platform experience.

We're a 70-year-strong technology company with a rapidly expanding Managed Services division built on a simple philosophy: be obsessed with excellence. Our people-first, client-first culture has created a team where long tenures are the norm-10, 20, even 30+ years. We invest in your growth, give you autonomy, and celebrate wins together. With fast-paced organic growth and strategic acquisitions, we're scaling our East Coast footprint and looking for exceptional talent to join the journey. About the Role As a Client Success Manager, you'll own the relationship with a portfolio of fully managed and co-managed clients. You'll be the trusted advisor guiding communication, satisfaction, and strategic alignment between clients and our internal technical teams. This role is perfect for someone who thrives in MSP environments, loves building relationships, and excels at running QBRs and mapping technology to business outcomes. What You'll Do Serve as the primary point of contact for ~20-25 clients Lead regular check-ins and QBRs to drive satisfaction and retention Identify opportunities for service improvement and strategic enhancements Collaborate with engineering and project teams to ensure expectations are met Translate client business goals into actionable IT strategies Manage escalations with professionalism and proactive communication What You Bring 3+ years' experience in an MSP environment (required) Strong communication, organization, and relationship-building skills Ability to understand technical concepts (M365, Azure, networking) and convey business value Proven experience running QBRs and managing multiple client relationships A proactive, calm, and collaborative mindset Benefits & Perks Medical, dental, and vision insurance 401(k) with company support FSA, HSA, and Dependent Care FSA options Commuter benefits Employer-paid life insurance Voluntary benefits (life, disability, accident, critical illness, legal, ID protection, pet plans, and more) Employee discount marketplace, EAP, and Health Advocate services Paid time off Long-tenured leadership, stable private ownership (not PE-backed), and real career growth

About the Role We are seeking a senior engagement lead / client partner to join our Investment Management practice. In this role, you will work directly with C-suite and senior executives at leading investment managers, spearheading high-impact engagements, shaping transformation agendas, and establishing yourself as a trusted strategic advisor. This is a partner-track leadership opportunity with direct visibility to the firm's senior leadership team. Key Responsibilities Strategic Advisory: Act as a thought partner to senior executives and CXOs; build trusted relationships and influence strategic decision-making. Solution Leadership: Shape and drive innovative strategies in data modernization, advanced analytics, and AI that deliver measurable business outcomes. Client Engagement: Cultivate long-term, trust-based relationships with senior stakeholders; proactively identify emerging needs, opportunities, and original ideas. Practice Growth: Contribute to firm-wide leadership by expanding the asset management vertical with differentiated and scalable offerings. Leadership: Represent the firm's senior leadership team in client interactions; collaborate across delivery, consulting, and managed services. Team & Capability Development: Mentor, recruit, and develop project leads and consultants; contribute to culture-building, knowledge development, and internal initiatives. Key Qualifications 10+ years of relevant experience in the investment management industry, with demonstrated success in winning business and growing client accounts. Recognized executive presence, deep domain expertise, and the ability to navigate and influence complex client organizations. Proven track record of designing and delivering large-scale data, analytics, and AI-driven transformation initiatives. Strong relationship-building and advisory skills; ability to engage at the highest levels and operate effectively in politically complex environments. Entrepreneurial mindset, proactive, visionary, and capable of shaping new opportunities.

This role is posted as remote. However, if the selected candidate is located near Jersey City, NJ or Cherry Hill, NJ, it will be structured as a hybrid position. Who We Are: Based in New Jersey and established in 2010, Asset Based Lending, LLC (“ABL”) is one of the nation's leading Hard Money Lenders. We provide fast bridge financing to real estate investors for the purchase, renovation, or new construction of single family, multi-family and mixed-use properties as well as DSCR rental loans for long term investors. We have closed thousands of loans since we began lending fourteen years ago, producing nearly $3B in originations. ABL was acquired by a private equity firm in 2021, and with a renewed focus on growth, we've set our sights on consistent evolution and cementing our place as the premier private lender in the country. Our Mission is Simple: Make Good Loans Provide Exceptional Service, Every Time Protect The Firm Build The Future Position Summary We are seeking a Technology Engagament Manager to lead the planning, execution, and lifecycle management of key technology initiatives and business applications - including platforms such as Salesforce, HubSpot, and internal tools. This role will manage a team of Business Analysts and Project Managers, oversee requirement gathering, scoping, and ticket management, and act as the primary technical partner to business stakeholders. The ideal candidate thrives in a hands-on leadership role, balancing strategic oversight with operational execution. They will build strong relationships across business units, ensure alignment between business objectives and technical solutions, and drive successful delivery of projects from discovery through launch and ongoing maintenance. Key Responsibilities Delivery & Lifecycle Management Oversee end-to-end delivery of technology projects and internal platforms - from roadmap creation to post-launch support. Manage ticket workflows, backlog prioritization, and scoping for development teams. Ensure clear, actionable requirements and documentation for technical teams. Drive adherence to SDLC, Agile, or hybrid methodologies. Cross-Functional Leadership Lead and mentor Business Analysts and Project Managers, fostering collaboration and accountability. Act as the escalation point for project blockers and cross-departmental challenges. Collaborate closely with business stakeholders to identify needs and deliver solutions that enhance internal and external user experience. Business Engagement & Relationship Management Serve as the primary liaison between business units and technology teams. Build and maintain strong relationships with stakeholders to understand priorities and translate them into technical roadmaps. Vendor & Offshore Management Oversee offshore development partnerships and vendor relationships to ensure quality and timely delivery. Process Optimization Continuously improve delivery processes, tools, and communication frameworks. Implement best practices for requirement gathering, change management, and stakeholder reporting. Qualifications 7+ years of experience in technology delivery, project management, or business analysis. Proven experience managing cross-functional teams. Strong understanding of software development lifecycle and Agile methodologies. Excellent communication, negotiation, and relationship-building skills. Familiarity with tools like Jira, Confluence, ServiceNow, Salesforce, HubSpot.

IRIS Software Inc. is seeking a talented Client Partner, Logistics Domain to manage the overall relationships for large clients. This role is mandated with rapid business expansion within their assigned accounts. They are primarily responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results. Location - New Jersey Area Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape Engineer deals and run the sales cycle by guiding the presales/ delivery teams Manage and lead the IRIS team at the customer location Update the management on a frequent basis on the potential risks/ issues and opportunities in an account Handle escalations and negotiate with the customers, as required Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s) Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests Required Skills and Experience Must have experience in managing IT engagements with clients in the industry for at least five years Background and acumen to understand client's business, strategy and to keep up with industry trends such as regulatory imperatives Track record of managing and growing accounts Excellent written and oral communication skills with an ability to make effective presentations People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term Ability to perform the role of a “trusted” advisor Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts. If you are interested in the opportunity please apply directly or you can send your resume to ******************************** Thanks Rashi Agarwal

Pine Belt Auto Group is looking for a process-driven, people-focused Sales Manager to join our leadership team. This is a key leadership role for someone who believes that strong culture and consistent process drive long-term success, and that taking care of customers is paramount. What We're Looking For: ✔️ A leader who believes culture and process create sustainable success ✔️ A coach who can motivate, develop, and inspire a team ✔️ Someone passionate about delivering an exceptional customer experience ✔️ A manager experienced in overseeing the full sales process from lead to delivery ✔️ Strong proficiency in desking deals and supporting the team in closing with transparency and integrity If you're a high-integrity leader who wants to make a lasting impact and help elevate a growing automotive organization, we'd love to connect. Please send resume to Email: *********************

About the role New York Apparel Design is expanding our Missy division and seeking a high-impact Wholesale Sales Executive who lives and breathes the Missy customer. You'll own a portfolio across department stores, off-price, and specialty chains, drive new door openings, and partner with design/production to build profitable, on-trend programs tailored to the Missy fit and aesthetic. What you'll do Own & grow a Missy wholesale book across majors, off-price, regionals, and specialty/boutique chains. Open new doors and expand programs with current accounts; build multi-door rollouts and replenishment. Lead line presentations/market appointments (NYC Market, Dallas, Atlanta; occasional road travel). Negotiate IMU, MDF/markdown support, RTVs, co-op, exclusives, and private label programs. Forecast & plan: create door-level sales plans, manage OTB conversations, and drive replenishment. Translate trend to commercial assortments: guide color, print, and silhouette for Missy tops, dresses, and soft separates; align size scales (typically 4-16/18 and 1X-3X when applicable). Partner with production on costing, lead times, and delivery windows; protect margin and on-time performance. Own the pipeline/CRM: weekly activity, weighted forecasts, and clean order books. Oversee order-to-cash execution: EDI compliance, routing guides, ticketing/packaging, chargeback prevention, and ship-on-time/fill-rate targets. What you bring 3+ years wholesale sales experience exclusively in Missy apparel (moderate to better). Active relationships with Missy buyers/DMs at department stores, off-price, and/or strong specialty chains. A clear track record of door growth, revenue wins, and margin discipline in the last 24 months. Deep knowledge of Missy fit blocks, size scales, and customer preferences (not juniors/young contemporary).

UNI Diamonds is on a mission to revolutionize B2B diamond trading through smart, AI-driven tools. We help diamond professionals get access to an extensive inventory, learn about market changes and insights using data, and sell using augmented reality technology. Our North America team is growing, and we are looking to add on-site Account Managers to help boost our success with US-based diamond wholesalers and retailers. As an Account Manager, you will be measured on driving revenue from trading on our platform, along with your ability to bring pipeline and more subscriptions. You will also be involved in shaping our go-to-market strategy and laying the foundation for a robust sales team and client base. Core Responsibilities Engage with our existing customer base to enhance trading on our platform, re-engage existing pipeline and discover growth opportunities from our book of business. Penetrate new markets in the US - proactively and independently approaching through outbound prospecting (calls, emails, LinkedIn, etc.). Qualify inbound and outbound leads based on defined criteria. Conduct discovery calls to understand customer needs and pain points. Maintain a pipeline of leads and manage follow-ups in a CRM system. Collaborate closely with the sales and marketing teams to align messaging and campaigns. Qualifications & Skills 3+ years of experience in diamond and jewelry wholesale / retail sales positions. GIA graduate is a plus. Outgoing, has the drive and enthusiasm required to do the role with a can-do mindset. A scrappy self-starter who can spot new opportunities unaided with a flexible, persistent, and assertive personality. Ability to work in a fast-paced environment and handle rejection in an-old school market. Excellent communication and interpersonal skills. Strong organizational and time management skills, and familiarity with CRM tools and sales engagement platforms. A team player, strong service driven approach. Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience). What to expect: Employment Type - full time employee based at NYC This position requires frequent travel domestically, and outside of the US from time to time Competitive base salary, with the right incentives (60K-85K annually) Health, dental, vision and life insurance, 100% covered for the employee plus a very good cover for immediate family. 401(k) and Paid PTO Meaningful, purpose-driven work A supportive and inclusive environment The ability to help us determine the future direction of the company Opportunity to join a high growth start up and a fast-paced international, diverse, and collaborative team of professionals.

Job DescriptionLocation: East Coast US (Remote) Start Date: ImmediateType: Full-TimeThe Opportunity Do you enjoy helping customers succeed and building long-term relationships? As our Customer Success Manager, you'll support clients from the moment they sign up-guiding them through onboarding, helping them get the most out of our platform, and ensuring they see real value. You'll monitor their progress, step in quickly when challenges arise, and work to maintain strong, lasting customer partnerships. This is a hands-on, high-impact role where your work directly contributes to customer satisfaction and company growth. Key Responsibilities - Manage a portfolio of customers after onboarding, ensuring they have a smooth introduction to the product and ongoing support. - Lead onboarding sessions, deliver detailed product walkthroughs, and conduct regular check-ins to track progress and satisfaction. - Understand each customer's goals, show how our solution meets their needs, and proactively resolve issues. - Monitor product usage to identify risks early and intervene where necessary. - Keep accurate records of all customer interactions and updates. - Handle multiple customer accounts at once while prioritizing effectively. - Work closely with internal teams to resolve concerns and streamline processes. - Share customer insights and feedback to support product development and enhancements. - Oversee renewal cycles and uncover opportunities for account expansion. About You - You genuinely enjoy building strong client relationships and helping customers succeed. - You can explain complex topics clearly, adjusting your communication style to different audiences. - You're skilled at spotting trends in customer data and turning insights into practical actions. - You're organized, adaptable, and able to juggle competing priorities while maintaining attention to detail. - You're comfortable learning new technologies quickly. - You're confident in negotiation and work well with cross-functional teams. - You're motivated to improve customer satisfaction and find opportunities for deeper engagement. Experience & Education - Minimum one year of experience in customer success, account management, consulting, or a related area (internships count). - Basic understanding of data management, privacy, or governance is beneficial. - Experience with SaaS products or data management tools is an advantage. - A degree in computer science, IT, data science, or a related field-or equivalent work experience. Why Join Us? We're a growing company where your role makes a real impact. You'll help customers better manage their data, remain compliant, and adopt modern technology. We offer competitive compensation with bonuses, a remote-first setup with some travel, strong benefits, and a supportive, inclusive team. You'll have the opportunity to influence how we operate as we scale, giving you room to grow professionally.

The application window is expected to close on: January 16th, 2026. Note: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The position is open to remote candidates in the United States, preference will be given to candidates in the Eastern Region. Meet the Team Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations. Your Impact We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across the US and Canada. This leader will lead a team of cloud native and Cisco specialists Customer Success Architects (CSA) specializing in Switching & Networking, Kubernetes Networking, Security, and Observability. This role is critical in ensuring customer adoption across the US and Canada, and value realization of the Isovalent and Cisco Hypershield suite of products. This person will bridge advanced technical leadership, people management and customer lifecycle management. They will also have a dotted-line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. Additional responsibilities include: * Lead, coach, and develop a geographically distributed team of high-performing Customer Success Architects and drive operational excellence through adoption of new tools, systems and processes for leading post-sales activities. * Foster a culture of innovation, continuous learning, collaboration, and technical excellence. * Partner closely with People Team, Finance and Talent Acquisition to attract and retain top talent in cloud-native and networking domains. * Improve and track KPIs for account health, usage metrics, upsell opportunities, and customer satisfaction (e.g. CSAT). * Align with Sales, Product Management, Support, and Engineering to ensure a seamless customer experience as well as support Go-to-Market initiatives and field enablement activities for new product features or services. * Lead your business. Understand pressure points, key performance indicators and continuous metrics to monitor in order to continuously capture current capacity and future growth needs. Minimum Qualifications * Bachelor's + 12 years of experience or Master's + 8 years of experience or equivalent industry experience * 7+ years of experience in customer-facing post-sales roles (Customer Success, Solutions Architecture, Professional Services) to include enterprise customer success practices focused on adoption, retention, upsell, and expansion. * 3+ years in people management to include leading highly distributed technical teams across multiple time zones. * Demonstrated experience in cloud-native infrastructure, Kubernetes, networking, or security domains to include multi-cloud/hybrid domains networking models. Preferred Qualifications * Experience working with cloud-native security observability tools, hands-on experience or certifications in Kubernetes (CKA, CKS), major cloud platforms (AWS, Azure, GCP), or network certifications (CCIE, etc.). * Exceptional communication and interpersonal skills, with the ability to influence technical and executive stakeholders. * Experience scaling customer success operations across North America. * Experience in building digital adoption programs Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $178,800.00 to $230,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $178,800.00 - $265,500.00 Non-Metro New York state & Washington state: $162,000.00 - $256,900.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

The Opportunity As a Customer Success Manager, you'll be the trusted guide for primary care providers navigating the critical shift to value-based care. You are the key to unlocking our customers' success, ensuring they have the relationships, tools, and strategies needed to deliver better patient outcomes. Your passion for building relationships and driving performance will directly empower physicians, create a more sustainable healthcare future, and be central to our mission. Who We Are Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes. Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare. What You'll Do You will own the post-sale success and satisfaction of a dedicated portfolio of primary care provider accounts, serving as their strategic partner from implementation to renewal. Your work will ensure customers are fluent in value-based care programs, adept with our technology, and positioned for long-term performance. * Own the end-to-end customer journey for key provider accounts, facilitating a smooth onboarding process, driving product adoption, and serving as their main point of contact. * Lead strategic customer engagements, including quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl's value. * Drive the successful integration of our technology tools into customer workflows through effective education and practice transformation support. * Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management. * Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success. * Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion. * Develop compelling, data-backed narratives with the Customer Marketing team to effectively communicate business updates and establish Pearl's value. What You'll Bring You are a natural relationship-builder and strategic thinker, skilled at helping customers navigate complexity and achieve their goals. Your experience has prepared you to guide healthcare providers through a significant operational transformation with empathy and data-driven expertise. Must-haves: * A Bachelor's degree or equivalent professional experience. * 3-5 years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management. * Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership. * A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience. * Willingness to travel up to 25% for critical in-person customer meetings. Nice-to-haves: * Experience working at an Accountable Care Organization (ACO) or a healthcare technology enablement company. * Direct experience working with and supporting primary care providers. * Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources. * A track record of successfully achieving account expansion or renewal targets. * A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities. * Experience successfully leveraging AI technologies to drive a process more efficiently. This role might not be for you if: * You prefer to operate as a solo contributor and might not have a demonstrated history leveraging cross-functional relationships. * You prefer highly structured or predictable environments with established, unchanging processes. * You are unable to meet the travel expectations for the role. Our Values Collaborate to Innovate: We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions. ️ Trust Through Transparency: We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate, from building products to fostering relationships, and is crucial to our ability to communicate openly and gain trust. ️ Serious Impact, Big Heart: We go above and beyond with our efforts to empower proactive, patient-centered care - and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination. We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination. What We Offer The expected offer for this role includes the following components: * Base Salary Range: $85,000 - $110,000 per year. * Additional Compensation: This role is eligible for a discretionary performance bonus and equity options. * Benefits: We offer a competitive benefits package. More on our careers page. Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location. Agency Submissions We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired. The Interview Process While steps may vary by role, you can typically expect: * Initial Screen: An intro call to discuss your background and motivations. * Panel Interview: A round of interviews with teammates and cross-functional partners. * Case Presentation: A scenario inviting you to walk our team through a real-world problem or relevant challenge. * Executive Interview: Final conversation(s) with 1-2 of our leaders.

Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in New York City, New York! As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. You're excited about this opportunity because you'll: Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption Produce and deliver web-based and in-person training seminars for customers Field phone and email based support inquiries from customers Assist with the creation of self-service documentation and video-based training materials Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations Ensure the retention, growth, and satisfaction of a portfolio of customer accounts Help the Customer Success team build out process and success metrics to accelerate the scaling of this function We are excited that you are: A self-motivated team player, ready to embrace a fast paced, high-growth environment Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues Qualifications: Bachelor's degree or higher 1-5 years of customer success and/or account management Strong written and verbal communication skills, including comfort with presenting to senior executive audiences Empathy for customers, and passion for helping them Demonstrated ability to manage ambiguity and apply problem-solving skills High attention to detail and accuracy Strong knowledge and proficiency in Excel / Google Sheets For Bonus Points: Experience working for an enterprise SaaS company Experience servicing commercial real estate firms Interest in commercial real estate Familiarity with SQL and Salesforce The Perks & Culture: Medical, dental, and vision insurance. Health Savings Account (HSA) & Flexible Spending Account (FSA) options. 401(k) retirement plan. Paid Parental Leave. Flexible Time Off (FTO) policy. Commuter benefits program. Monthly wellness reimbursement to support physical and mental well-being. Hybrid Work Policy, 3 days in office (Tues/Wed/Thur). The estimated pay range for New York City, New York candidates is $95,000 - $105,000 base, & $10,000 - $20,000 variable compensation. This position is also eligible for Dealpath's equity plan. Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath: Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the “Top Technology” at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Who We Are Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers-no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Learn more at ************** Who You Are We're looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem. You'll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences. Experience with DSPs, mobile programmatic, and campaign analytics is essential. A proactive, thoughtful approach to client relationships and internal collaboration is key. What You Will Do * Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction * Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges * Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives * Analyze campaign data to identify trends, insights, and areas for improvement * Collaborate with internal teams to implement optimizations and troubleshoot issues * Develop strategic plans to enhance campaign performance and achieve client KPIs * Prepare and deliver regular performance reports, providing insights and recommendations * Proactively identify growth opportunities within accounts and contribute to long-term success planning * Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions * Provide feedback to inform product development and feature enhancements What You Will Bring * 3+ years of experience in customer success, ad operations, or programmatic campaign management * Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem * Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus * Proven success in driving client growth, retention, and satisfaction * Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth * Self-starter with a strong drive to learn, take initiative, and make a meaningful impact * Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership * Experience mentoring junior team members and collaborating effectively across functions * Bachelor's degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus What We Offer Just a few of the benefits waiting for you at Verve: * Stay healthy and covered with our comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances * Support your long-term financial security with our 401(k) Retirement plan with company match * Save on everyday expenses with pre-tax FSA plans for Healthcare, Dependent care, and Commuting * Pick what matters most to you in our Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more * Recharge with 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the year * Enjoy peace of mind with paid Parental Leave for life's important milestones * … and even more reasons to join us! The salary range for this position is USD 90-105K OTE per annum. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Hybrid

About ElevenLabs ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models. We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you. How we work * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. What we offer * Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend. About the role We're looking for a self-starting, highly energetic Customer Success professional based in the USA, who is passionate about voice technology. We don't just sell a product, we're building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience. In this role you will: * Manage a scale book of business of around 100 accounts. * Partner on the development of ElevenLabs' scaled Customer Success playbook that helps us grow this important part of the Enterprise business. * Build and maintain strong relationships with high potential clients to drive their success. * Own the upsell, cross sell, and renewal processes for the scale segment. * Bring a value at volume mindset to create repeatable and self-serve processes + resources for these customers. * Measure and improve customer satisfaction & experience. * Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion. * Own your NRR + customer health KPIs and track them against the company goals. Requirements * 1-3 years of previous experience in Customer Success in a SaaS, fast-paced organization. * A strong scalability and customer excellence mindset. * Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization. * Excellent problem-solving, technical, and analytical skills to address customer needs and concerns. * A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale. Location This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in ET, CT, MT, or PT timezones is required. There is a preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities. #LI-remote

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights. Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals. Job Description This role is based in our New York City office. The Key Accounts Customer Success (CS) position will report into the Head of Customer Success, working exclusively on our digital products. The CS works with the Account Management team to ensure that our clients understand and get tangible value from the LIONS Intelligence portfolio of products: The Work, Contagious IQ, WARC, and Effie. The CS is also responsible for onboarding new key clients and facilitating their training in our product suite. The role of the CS is to become the trusted advisor to some of our biggest and most valuable clients who range from the largest advertising agencies to leading brands and media owners. The CS's interactions with these key accounts are to increase their understanding and usage of our suite of LIONS Intelligence products and services. Everything the CS role does is to increase the likelihood of renewal, upsell and cross-sell. The Key Account CS has a particular focus on mapping & deepening relationships with our key accounts, to provide the best environment for the Account Management team to grow our commercial holdings with them. The majority of each day will be spent engaging with customers via meetings, speaking on the phone and building relationships with customers to build their usage of LIONS Intelligence products and services. The Key Account CS may also be required to present our content in a compelling manner, so that the perception of value of the LIONS Intelligence platforms and the content within is as high as possible. You will be recording key insights from customers on our systems and working with our leading Account Management team to strategise where to prioritise focus to ensure we hit our retention & growth targets. Key Accountabilities Working to engage with your customer through email, phone calls and meetings (online and offline) at both individual user- and company-level Onboarding customers to LIONS Intelligence products as the first point of contact Identifying and nurturing upsell & cross-selling opportunities across the wider LIONS portfolio for our high-growth, key customers Driving engagement with LIONS Intelligence's entire portfolio of products, including promoting upcoming events and sessions Meeting and exceeding your KPI targets on customer meeting activity Managing projects around team collaboration and sharing of resources, ideas and engagement strategies Collecting integral key information & usage data to help build the case for renewal & account growth - accurately recording insights on our systems, including Salesforce Arranging and delivering engaging workshops with customers, tailored to their needs to ensure customers understand the value of our products, and that they are integrated into their business processes Qualifications Interest in the advertising, marketing and creativity industry Experience in a customer-facing role and a customer-oriented environment, ideally in a Customer Success or Account Management capacity Naturally enthusiastic and happy to speak with customers on the phone, through video calls, and in-person A proactive individual who is willing to learn and absorb ideas shared with them An energetic, curious, can-do attitude, with a gift for strategy & problem solving, and a passion for storytelling Imaginative, with a passion for presenting your ideas to others Strong organisational & multi-tasking skills - good attention to detail and able to work under pressure and deadlines Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world The salary range for this role is $60,000- $70,000 + commission, based on experience. This posting will automatically expire on December 30, 2025. We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.

Job Description The future of AI - whether in training or evaluation, classical ML or agentic workflows - starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities - from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines - powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems - we'd love to talk. HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth. You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results. You Will: Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement Review, track, and improve operational performance with an obsession for continuous improvement Oversee onboarding and successful implementation for new customer projects Manage the long-term health of customers by identifying and preempting areas of risk or concern Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers Answer questions and address issues related to our platform, APIs, and data services Create an effective feedback loop between frontline operations, product teams, strategy, and customers Collaborate with stakeholders to improve processes for new and existing customers Ideally You'd Have: 4-9 years of total work experience, with experience in consulting or technical program management roles Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm A technical background (education or professional experience with CS, Economics, Statistics, Engineering) A proven track record in B2B client-facing roles and expanding client relationships Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers Excellent cross-functional collaboration skills Outstanding verbal and written communication abilities A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Strong analytical, planning, and process improvement capabilities Experience with SQL and/or other database languages Nice to Haves: Prior experience at an API-driven technology company and/or managing technical customers Experience with data annotation, labeling platforms, or ML operations Understanding of how training data impacts model performance About HumanSignal At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web-they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join our "DevOps for Content" revolution, where we partner with global brands and agencies to transform their end-to-end creative workflows-from ideation through activation-to unlock the GenAI-powered Content Supply Chain. As a Manager, Firefly Customer Engagement, you will lead, mentor, and encourage a team of AI Engagement Managers-our customer-embedded strategists and product owners-who develop and realize customers' GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust. This role calls for an encouraging people leader who balances mentorship with hands-on engagement. You'll serve as the ultimate advocate for your team and customers. You will support AI Engagement Managers to deliver value quickly. You will build long-term executive relationships and ensure the customer's voice drives Adobe Firefly's product innovation. If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage. What You'll Do Team Leadership * Recruit, mentor, and empower a high-performing group of AI Engagement Managers. * Foster an environment dedicated to customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly. * Act as mentor and sponsor-guiding AI Engagement Managers on executive presence, value realization, and scalable playbooks. * Champion career development and encourage your colleagues to set the standard across every engagement. Customer Engagement & Program Delivery * Oversee and steer large-scale enterprise programs focused on Firefly and GenAI adoption. * Ensure your team applies Forward Deployed Engineering principles-rapid prototyping, iterative feedback, and agile collaboration with customers. * Act as the executive contact and trusted advisor for strategic customers managing critical issues. * Reinforce a culture of measurable impact-every engagement tied to business value and ARR growth. Strategic Leadership & Partnerships * Partner with Product, Engineering, and Customer Success to translate field insights into Firefly's roadmap. * Lead your team to pilot new features and best practices-accelerating adoption and shaping Adobe's GenAI delivery standards. * Represent your team in executive reviews, customer workshops, and cross-functional forums, elevating Firefly's role in the enterprise GenAI market. Thought Leadership * Stay current on GenAI, creative automation, and progress within the content management process. * Enable knowledge sharing across teams, embedding lessons learned into reusable playbooks and scaling innovation across engagements. * Advocate for guidelines in customer engagement, consulting excellence, and the integration of generative AI both inside and outside Adobe. What You Bring * 8+ years in digital strategy, enterprise consulting, or AI/ML roles; 2+ years in people leadership or team management. * Proven ability to lead customer-facing consulting talent-guiding high-potential Engagement Managers to elevate impact and executive presence. * Deep understanding of GenAI, Adobe Firefly, and first- and third-party AI models, with the ability to translate concepts into business value. * Experience delivering enterprise-scale digital transformation or AI adoption programs with measurable impact. * Familiarity with Adobe Creative Cloud, Firefly, and GenStudio Modules; Adobe Experience Cloud knowledge is a plus. * Expertise in scaled agile delivery methodologies and tools (Jira, Workfront, Confluence, Miro or equivalent experience). * Exceptional communication and executive influence-capable of simplifying complexity and driving alignment at the C-suite level. * Flexible, adaptable, and energized by fast-paced, high-growth environments. * Willingness to travel up to 30% for customer and team engagement. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $147,100 -- $243,050 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $167,900 - $243,050 In New York, the pay range for this position is $167,900 - $243,050 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice Dec 19 2025 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process Develop a growth strategy focused both on financial gain and customer satisfaction Present to and consult with management on business trends with a view to developing new services, products, and distribution channels. Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives Qualifications Must have +5 years' experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector ● Demonstrated ability to acquire and grow a client base, client retention skills ● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities ● Possess excellent relationship-building skills ● Detail- and solution-oriented, resourceful, highly organized, and able to multitask effectively Additional Information Regards, Sara Tim ********** Ext-4390