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Working as a Customer Success Manager

There is more than meets the eye when it comes to being a customer success manager. For example, did you know that they make an average of $50.88 an hour? That's $105,831 a year!

What Does a Customer Success Manager Do

There are certain skills that many customer success managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, speaking skills and leadership skills.

When it comes to the most important skills required to be a customer success manager, we found that a lot of resumes listed 7.0% of customer success managers included cloud, while 6.8% of resumes included saas, and 6.4% of resumes included csm. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer success manager job title. But what industry to start with? Most customer success managers actually find jobs in the technology and professional industries.

How To Become a Customer Success Manager

If you're interested in becoming a customer success manager, one of the first things to consider is how much education you need. We've determined that 66.3% of customer success managers have a bachelor's degree. In terms of higher education levels, we found that 19.3% of customer success managers have master's degrees. Even though most customer success managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer success manager. When we researched the most common majors for a customer success manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer success manager resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a customer success manager. In fact, many customer success manager jobs require experience in a role such as account manager. Meanwhile, many customer success managers also have previous career experience in roles such as account executive or internship.

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Average Salary$105,831
Job Growth Rate5%

Customer Success Manager Jobs

Customer Success Manager Career Paths

Top Careers Before Customer Success Manager

Top Careers After Customer Success Manager

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Average Salary for a Customer Success Manager

Customer Success Managers in America make an average salary of $105,831 per year or $51 per hour. The top 10 percent makes over $171,000 per year, while the bottom 10 percent under $65,000 per year.
Average Salary
$105,831

Best Paying Cities

Average Salary
Salary Range91k - 157k$120k$119,674
Salary Range82k - 172k$120k$119,531
Salary Range87k - 157k$117k$117,412
Salary Range79k - 163k$114k$114,308
Salary Range86k - 150k$114k$113,786
Salary Range81k - 154k$112k$111,972
$69k
$172k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Success Manager
Customer Success Manager
Robert Half
Robert Half
10/29/2020
10/29/2020
$85,00010/29/2020
$85,000
Technical Customer Success Manager
Technical Customer Success Manager
Management Decisions, Inc.
Management Decisions, Inc.
10/24/2020
10/24/2020
$150,00010/24/2020
$150,000
Customer Success Manager
Customer Success Manager
Robert Half
Robert Half
10/24/2020
10/24/2020
$60,00010/24/2020
$60,000
Customer Success Manager
Customer Success Manager
Buyers Edge Platform
Buyers Edge Platform
10/23/2020
10/23/2020
$45,00010/23/2020
$45,000
Customer Success Manager (Federal)
Customer Success Manager (Federal)
Contrast Security
Contrast Security
09/25/2020
09/25/2020
$100,00009/25/2020
$100,000
See More Recent Salaries

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Customer Success Manager Demographics

Gender

male

52.0%

female

42.7%

unknown

5.3%

Ethnicity

White

74.3%

Hispanic or Latino

11.2%

Asian

7.5%

Foreign Languages Spoken

Spanish

44.3%

Portuguese

7.1%

French

7.1%
See More Demographics

Customer Success Manager Education

Majors

Degrees

Bachelors

66.3%

Masters

19.3%

Associate

5.6%

Top Colleges for Customer Success Managers

1. University of Pennsylvania

Philadelphia, PA

Tuition and fees
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL

Tuition and fees
$54,568
Enrollment
8,451

3. University of Minnesota - Twin Cities

Minneapolis, MN

Tuition and fees
$14,760
Enrollment
31,451

4. Stanford University

Stanford, CA

Tuition and fees
$51,354
Enrollment
7,083

5. Western Carolina University

Cullowhee, NC

Tuition and fees
$3,926
Enrollment
9,835

6. University of Florida

Gainesville, FL

Tuition and fees
$6,381
Enrollment
34,564

7. California State University - Bakersfield

Bakersfield, CA

Tuition and fees
$7,309
Enrollment
9,142

8. University of Southern California

Los Angeles, CA

Tuition and fees
$56,225
Enrollment
19,548

9. Pennsylvania State University

University Park, PA

Tuition and fees
$18,454
Enrollment
40,108

10. Cornell University

Ithaca, NY

Tuition and fees
$55,188
Enrollment
15,105
See More Education Info

Entry Level Jobs For Becoming A Customer Success Manager

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Success Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 7.0% of customer success managers listed cloud on their resume, but soft skills such as analytical skills and speaking skills are important as well.

Best States For a Customer Success Manager

Some places are better than others when it comes to starting a career as a customer success manager. The best states for people in this position are Washington, Idaho, Colorado, and Nevada. Customer success managers make the most in Washington with an average salary of $118,512. Whereas in Idaho and Colorado, they would average $116,967 and $115,229, respectively. While customer success managers would only make an average of $113,236 in Nevada, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Colorado

Total Customer Success Manager Jobs:
374
Highest 10% Earn:
$204,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Customer Success Manager Jobs:
98
Highest 10% Earn:
$189,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Idaho

Total Customer Success Manager Jobs:
49
Highest 10% Earn:
$194,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Success Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer success managers and discovered their number of customer success manager opportunities and average salary. Through our research, we concluded that NetSuite was the best, especially with an average salary of $106,079. Microsoft Corporation follows up with an average salary of $124,093, and then comes Vivint Solar with an average of $45,847. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer success manager. The employers include M&T Bank, Veeva Systems, and Akamai Technologies

1. NetSuite
4.7
Avg. Salary: 
$106,079
Customer Success Managers Hired: 
33+
2. Microsoft
4.9
Avg. Salary: 
$124,093
Customer Success Managers Hired: 
30+
3. Vivint Solar
4.5
Avg. Salary: 
$45,847
Customer Success Managers Hired: 
23+
4. CyberCoders
4.2
Avg. Salary: 
$88,111
Customer Success Managers Hired: 
20+
5. AppFolio
4.3
Avg. Salary: 
$94,896
Customer Success Managers Hired: 
19+
6. LinkedIn
4.8
Avg. Salary: 
$117,894
Customer Success Managers Hired: 
16+

Recently Added Customer Success Manager Jobs

Updated October 2, 2020