Customer Success Manager Job Openings - 227 Jobs

  • Estimated Salary

    $79,976

    Cloud Client Success
    Oracle

    Ashburn, VA

  • Estimated Salary

    $62,500

    Point-of-Sale (POS) Success Manager
    Oracle

    Ashburn, VA

  • Estimated Salary

    $120,000

    NEW
    Senior Director Customer Success
    Oracle

    Ashburn, VA

  • Estimated Salary

    $120,000

    Senior Director Customer Success
    Oracle

    Ashburn, VA

  • Estimated Salary

    $106,500

    NEW
    Mgr II Technology- 139805
    Anthem

    Ashburn, VA

  • Estimated Salary

    $37,190

    NEW
    Customer Service
    Mommy Jobs Online

    Ashburn, VA

  • Estimated Salary

    $37,190

    NEW
    Customer Service
    Large Health Care Benefits Company

    Ashburn, VA

  • Estimated Salary

    $34,019

    CUSTOMER SERVICE ASSOCIATE
    Walgreens

    Ashburn, VA

  • Estimated Salary

    $30,000

    NEW
    Inbound Customer Service
    Mommy Jobs Online

    Ashburn, VA

  • Estimated Salary

    $30,000

    NEW
    Customer Service- Daily Pay
    Ameriplan

    Ashburn, VA

  • Estimated Salary

    $61,570

    NEW
    Logistics Customer Service Coordinator
    Surge Transportation

    Ashburn, VA

  • Estimated Salary

    $34,019

    CUSTOMER SERVICE ASSOCIATE
    Walgreens

    Ashburn, VA

  • Estimated Salary

    $34,019

    NEW
    CUSTOMER SERVICE ASSOCIATE
    Walgreens

    Ashburn, VA

  • Estimated Salary

    $48,620

    NEW
    Customer Service Analyst 4-Support
    Oracle

    Ashburn, VA

  • Estimated Salary

    $34,019

    CUSTOMER SERVICE ASSOCIATE
    Walgreens

    Ashburn, VA

  • Estimated Salary

    $141,441

    NEW
    Oracle Utilities - Director, Customer Solution
    Oracle

    Ashburn, VA

  • Estimated Salary

    $31,720

    NEW
    Customer Care " Online Automotive Consultant
    Mommy Jobs Online

    Ashburn, VA

  • Estimated Salary

    $37,190

    NEW
    CUSTOMER SERVICE 1 (PART-TIME) - ASHBURN, VA
    M.C. Dean, Inc.

    Ashburn, VA

  • Estimated Salary

    $37,190

    NEW
    Customer Service - Independent Beauty Sales Consultant
    Mommy Jobs Online

    Ashburn, VA

  • Estimated Salary

    $37,190

    CUSTOMER SERVICE 1 (PART-TIME) - ASHBURN, VA
    M. C. Dean, Inc.

    Ashburn, VA

  • Estimated Salary

    $21,780

    Sales Customer Service
    The Home Depot

    Ashburn, VA

  • Estimated Salary

    $30,000

    Customer Service Rep(04267) - 43330 Junction Plaza Suite 118
    Dominos

    Ashburn, VA

  • Estimated Salary

    $30,000

    Customer Service Rep(04399) - 43300 Southern Walk Plaza Suite 112
    Dominos Pizza

    Ashburn, VA

  • Estimated Salary

    $92,362

    NEW
    Project Manager
    Contegix

    Ashburn, VA

  • Estimated Salary

    $92,362

    Project Manager
    Verizon Wireless

    Ashburn, VA

  • Estimated Salary

    $115,565

    NEW
    Engineering Manager
    Caci International Inc.

    Ashburn, VA

  • Estimated Salary

    $30,000

    Customer Service Rep(08399) - 20070 Ashbrook Commons Plaza, #1108
    Dominos

    Ashburn, VA

  • Estimated Salary

    $92,362

    NEW
    AV Project Manager
    MCW Solutions

    Ashburn, VA

  • Estimated Salary

    $31,720

    Client Success Specialist IV
    Oracle

    Ashburn, VA

  • Estimated Salary

    $31,720

    Client Success Specialist IV
    Oracle

    Ashburn, VA

  • Estimated Salary

    $94,500

    Project Controls Manager
    Verizon Wireless

    Ashburn, VA

  • Estimated Salary

    $92,362

    NEW
    SSAE Audit Project Manager
    Verizon Communications

    Ashburn, VA

  • Estimated Salary

    $92,362

    NEW
    Project Manager : 18-00496
    Akraya

    Ashburn, VA

  • Estimated Salary

    $92,362

    POS Implementation Project Manager
    Oracle

    Ashburn, VA

  • Estimated Salary

    $92,362

    NEW
    Project Manager
    Verizon Communications

    Ashburn, VA

  • Estimated Salary

    $155,690

    NEW
    Change Management Manager in Ashburn, VA
    Caci International Inc.

    Ashburn, VA

  • Estimated Salary

    $123,718

    Advanced Insight Data Science Snr Manager
    Oracle

    Ashburn, VA

  • Estimated Salary

    $75,118

    NEW
    Network Scaling Program Manager - AWS
    Amazon

    Ashburn, VA

  • Estimated Salary

    $60,029

    NEW
    Custom Framing Specialist
    A.C. Moore

    Ashburn, VA

  • Estimated Salary

    $92,300

    NEW
    Technical Project Manager
    Amazon

    Ashburn, VA

  • Estimated Salary

    $90,500

    NEW
    Technical Program Manager
    Amazon

    Ashburn, VA

  • Estimated Salary

    $63,228

    NEW
    Service Program Manager
    Verizon Communications

    Ashburn, VA

  • Estimated Salary

    $63,228

    Service Program Manager
    Verizon

    Ashburn, VA

  • Estimated Salary

    $90,500

    NEW
    Technical Program Manager
    Oracle

    Ashburn, VA

  • Estimated Salary

    $87,400

    Site Project Manager
    Facebook

    Ashburn, VA

  • Estimated Salary

    $90,500

    Principal Technical Program Manager
    Oracle

    Ashburn, VA

  • Estimated Salary

    $87,400

    Site Acquisition Project Manager
    Verizon Wireless

    Ashburn, VA

Customer Success Manager Jobs

average

$87,073

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People
  • Mostly Sitting

What does a Customer Success Manager do at Autodesk

* As an Autodesk Customer Success Manager- you ll be working with incredibly talented people and industry leaders in a collaborative, team-oriented culture that is stimulating, challenging and rewarding.
* Real Customer Success comes from the heart- and we continuously strive to put that heart in each and every one of our customer success interactions the foundation of our CSM culture and our mantra is_Customers First_!
* In this role you will own and build long-term strategic relationships with our customers to ensure that they realize the full value from their investment with Autodesk.
* As THE post-sales key account relationship owner you will be the single point of contact for Autodesk Key Customers to ensure customer success thru the accelerated adoption of Autodesk Software [SaaS] solutions and client satisfaction and success.
* Program Management
* Develop and or implement a strategic customer adoption roadmap
* Manage specific measurable adoption deliverables to ensure the successful and broad adoption of Autodesk solutions
* Execute Enterprise Business Agreements
* Serve as a customer advocate, functioning as a liaison between our customers and all internal Autodesk support and technology teams
* Collaborate with internal ADSK teams to translate customer business/technical challenges into business solutions
* Drive long term customer success by executing an array of services to accelerate achievement of customer business goals and drive adoption.
* Prioritize projects and support activities that deliver the best customer ROI within the shortest timeframe.
* Collaborate with the sales and support service teams
* Create and coordinate account documentation including reports, proposals, business assessments and recommendations.
* account retention and the efficient implementation of Autodesk technology solutions.
* Increasing Customer adoption, ensuring retention, and satisfaction.
* Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
* Develop, prepare, and nurture customers for advocacy.
* Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
* Work to identify and/or develop upsell opportunities.
* Advocate customer needs/issues cross-departmentally.
* Program manage account escalations.
* Educate customers on the value they can generate from the deep adoption of their Autodesk solutions
* Ensure customers employ best practices to ensure the ADSK solutions are optimized for maximum value

What does a Customer Success Manager do at Linkedin

* Onboarding-
* Partner with the RM for assigned accounts to introduce and establish relationship with new customer, focusing on implementation plan of products in order to drive overall customer adoption and expedite technical, billing, or purchase-related escalations.
* Develop learning and education plans per needs of customer and based on guidance due to size of account, emphasizing our self-service Learning Library.
* When necessary, conduct end-user onboarding within first 90 days for new customers or purchase of new products within assigned accounts.
* Develop and execute success plans including shared goals and performance metrics in coordination with RM.
* Nurturing-
* Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption and ensure they leverage the solution to achieve full business value
* Track customer activity to identify churn risk and work proactively with RMs to address/eliminate that risk, while simultaneously identifying upsell opportunities when applicable.
* Analyze and develop strategies to increase account-level usage metrics
* Maintain a deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
* Review learning and education plans to ensure customers with low usage are provided with additional training/education to fully optimize usage of LinkedIn Products
* Document all communication with users and accounts accurately and in a timely manner via system tools.
* Ensure that issues are escalated appropriately to appropriate internal departments and management
* Renewing & Upselling -
* Provide support to assigned accounts on media campaigns, pilots and changes to the customer product mix.
* Mitigate churn by creating custom plans for accounts at risk; partner with RM on mitigation strategies including attendance at QBRs where necessary

What does a Customer Success Manager do at Amazon.Com

* Identify, qualify, and engage with recently launched Sellers for the Amazon Business Marketplace.
* Develop a clear understanding of selling to business customers on Amazon, along with the features and functionalities.
* Create and articulate compelling value propositions around selling to business customers on Amazon.
* Achieve quarterly goals for quality of seller outputs.
* Meet or exceed quarterly revenue targets and operational metrics.
* Manage numerous opportunities concurrently and strategically.
* Analyze customer data and make recommendations in order to maximize the potential of the assigned territory.
* Execute successfully on the recommended plan.
* Implement and track metrics for recording the success and quality of the sellers in your territory.
* Use these metrics to guide your work and uncover hidden areas of opportunity.
* Utilize CRM tools such as Salesforce.com to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.
* Prepare and deliver business reviews regarding progress and state of health for the respective territory.
* Develop a thorough understanding of the e-commerce industry and competitive environment, including knowledge of competitive product offerings.
* Assist internal partners to drive change, remove roadblocks, and close business.
* Manage additional projects while maintaining current book of business, such as mentorship, competitive analysis, and sales analysis as needed

What does a Customer Success Manager do at Cisco

* Manage the deployment of the company's Collaboration (Cloud) products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
* Plan, direct and schedule activities on behalf of the client.
* Monitor the project from initiation through delivery
* Organise the interdepartmental activities ensuring completion of the implementation on / or above schedule and maintain on-going growth and customer base development opportunities
* Meet and / or exceed quarterly objectives: Retain existing customers within a defined account base while increasing usage levels.
* This is achieved through continued education, entrenchment and penetration of various contact levels within a customer organisation
* Orchestrate the various phases of the WebEx deployment and implementation within a designated territory of accounts through effective Project Management
* Organise interdepartmental activities ensuring completion of deployments on or above schedule, and with maximum value to WebEx and its clients
* Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions
* Maintain consistent and effective pro-active communication with the assigned account base
* Ensure prompt customer issue resolution with the appropriate WebEx organisations, striving for maximum customer satisfaction
* Exhibit leadership by providing suggestions for improving processes and the approach in managing customers

What does a Customer Success Manager do at Ultimate Software

* other duties may be assigned)
* Proactively engage with all assigned customers and establish relationships with all key customer contacts
* Establish partnerships with all Service and Support members including, Executive Relationship Managers, Account Managers and Service Managers
* Identify key indicators of service-related risk and prepare action plans to resolve issues, identify customer trends and facilitate continual improvement plan
* Respond to customer and internal service escalations by facilitating and gathering the appropriate resources and tracking each issue to resolution
* Assess progress of relationships (Internal/External) on a monthly basis with all partners in the service relationship
* Provide coaching and education to improve adoption of the UMS services and U
* S. offerings by each and every customer interaction
* Capture data with every customer interaction, to assist in improving customer service quality, organizational process and product trends for development.
* Engage in new client assignments when the clients are in the Activation and Transition phases
* Be responsible for service delivery, inclusive of management and communication of any escalated items pertaining to customer Wellness/Action Plan. (Day-to-day operational items will be managed by the MS Service Managers.)
* CSM will partner with ERM to ensure that the service provided aligns with customer contracts and statements of work.
* Partner with Executive Relationship Managers to monitor overall account health and risk associated with account and establish a monthly touch base

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Real Customer Success Manager Salaries

Get paid what you deserve

Job Title Company Location Start Date Salary
Senior Customer Success Manager Skyhigh Networks, Inc. Campbell, CA Jun 12, 2016 $155,000
Head of Customer Success Thousand Eyes, Inc. San Francisco, CA Jan 03, 2013 $150,000
Customer Success Manager Pubnub, Inc. San Francisco, CA May 26, 2016 $146,016
Customer Success Manager 2 Microsoft Corporation San Francisco, CA Mar 03, 2014 $141,153
Technical Customer Success Manager Cloud Sherpas Inc. San Francisco, CA Oct 22, 2015 $135,000
Technical Customer Success Manager Havas Media Group USA LLC San Francisco, CA Oct 22, 2015 $135,000
Customer Success Manager Imperva, Inc. CA Nov 15, 2016 $130,000 -
$140,000
Customer Success Manager Citrix Systems, Inc. Parsippany-Troy Hills, NJ Oct 01, 2015 $130,000 -
$140,000
Senior Customer Success Manager Takipi Technologies, Inc. San Francisco, CA Jul 18, 2016 $130,000
Customer Success Manager Citrix Systems, Inc. Parsippany-Troy Hills, NJ Jan 10, 2015 $130,000 -
$140,000

Top Skills for a Customer Success Manager

Know what it takes to get the job done

SalesforceOverallCustomerSatisfactionSaasCRMTechnicalSupportCustomerSupportCustomerServiceCustomerBaseCustomerRelationshipsROICustomerRetentionCSMProjectManagementProductDevelopmentNEWClientsC-LevelWebsiteBusinessReviewsCustomerAccountsBusinessObjectives

Top Customer Success Manager Skills

Customer Support, Customer Relationships, Saas, Business Reviews, Product Development, CRM, Website, ROI, Customer Accounts, Overall Customer Satisfaction, Project Management, Customer Base, CSM, C-Level, Salesforce, Customer Service, Customer Retention, Technical Support, NEW Clients, Business Objectives

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