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Become A Customer Success Manager

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Working As A Customer Success Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $91,807

    Average Salary

What Does A Customer Success Manager Do At Autodesk

* As an Autodesk Customer Success Manager- you ll be working with incredibly talented people and industry leaders in a collaborative, team-oriented culture that is stimulating, challenging and rewarding.
* Real Customer Success comes from the heart- and we continuously strive to put that heart in each and every one of our customer success interactions the foundation of our CSM culture and our mantra is _Customers First_!
* In this role you will own and build long-term strategic relationships with our customers to ensure that they realize the full value from their investment with Autodesk.
* As THE post-sales key account relationship owner you will be the single point of contact for Autodesk Key Customers to ensure customer success thru the accelerated adoption of Autodesk Software [SaaS] solutions and client satisfaction and success.
* Program Management
* Develop and or implement a strategic customer adoption roadmap
* Manage specific measurable adoption deliverables to ensure the successful and broad adoption of Autodesk solutions
* Execute Enterprise Business Agreements
* Serve as a customer advocate, functioning as a liaison between our customers and all internal Autodesk support and technology teams
* Collaborate with internal ADSK teams to translate customer business/technical challenges into business solutions
* Drive long term customer success by executing an array of services to accelerate achievement of customer business goals and drive adoption.
* Prioritize projects and support activities that deliver the best customer ROI within the shortest timeframe.
* Collaborate with the sales and support service teams
* Create and coordinate account documentation including reports, proposals, business assessments and recommendations.
* account retention and the efficient implementation of Autodesk technology solutions.
* Increasing Customer adoption, ensuring retention, and satisfaction.
* Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
* Develop, prepare, and nurture customers for advocacy.
* Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
* Work to identify and/or develop upsell opportunities.
* Advocate customer needs/issues cross-departmentally.
* Program manage account escalations.
* Educate customers on the value they can generate from the deep adoption of their Autodesk solutions
* Ensure customers employ best practices to ensure the ADSK solutions are optimized for maximum value

What Does A Customer Success Manager Do At Cisco

* Manage the deployment of the company's Collaboration (Cloud) products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
* Plan, direct and schedule activities on behalf of the client.
* Monitor the project from initiation through delivery
* Organise the interdepartmental activities ensuring completion of the implementation on / or above schedule and maintain on-going growth and customer base development opportunities
* Meet and / or exceed quarterly objectives: Retain existing customers within a defined account base while increasing usage levels.
* This is achieved through continued education, entrenchment and penetration of various contact levels within a customer organisation
* Orchestrate the various phases of the WebEx deployment and implementation within a designated territory of accounts through effective Project Management
* Organise interdepartmental activities ensuring completion of deployments on or above schedule, and with maximum value to WebEx and its clients
* Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions
* Maintain consistent and effective pro-active communication with the assigned account base
* Ensure prompt customer issue resolution with the appropriate WebEx organisations, striving for maximum customer satisfaction
* Exhibit leadership by providing suggestions for improving processes and the approach in managing customers

What Does A Customer Success Manager Do At Oracle

* Focused on providing deep subject matter expertise in
* core Oracle PaaS offerings:
* Serve as the primary point of contact for
* customer post sale
* Assume responsibility for Public Cloud adoption
* and issues escalation
* Conduct Quarterly business reviews with clients
* Serve as the customers advocate and provide
* feedback to product management and development organizations
* Identify replenishment risks and collaborate
* with internal teams to remediate and ensure ongoing replenishment.
* Responsibility to on-board seed systems onto
* Public Cloud and provide guidance in identifying opportunities where Oracle
* Public Cloud can be leveraged and upselling ancillary services and emerging
* technology
* Partner with internal Oracle stakeholders to
* align account activities with the customer's business case and strategy.
* Prepare and educate customers on new features
* and releases.
* Monitor and identify adoption and utilization
* trends, provide recommendations based on risk and customers’ business needs.
* Performing rapid assessments of client’s
* internal technology landscape and targeting use cases and deployment targets
* for Public Cloud technology.
* Evangelize and expanded the footprint of seeded
* markets in the public cloud platform
* Development of reference accounts
* Driving high customer Satisfaction
* Operate and key conduit for knowledge transfer
* to install base.
* Working with sales organizations to properly
* promote and engage the Customer Success Management resources.
* Operate as subject matter expert in Oracle PaaS
* offerings
* Enable CSM organization with advanced support
* and training

What Does A Customer Success Manager Do At Fortive Corporation

* Own overall relationship with a portfolio of strategic customers to include: Increasing adoption, ensuring retention, and satisfaction.
* Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
* Advocate customer needs/issues cross-departmentally within Fluke organization.
* Develop, prepare, and nurture customers for advocacy.
* Identify opportunities to increase customer value by driving engagement and feature adoption.
* Onboard new customers by ensuring proper implementation and technical support post installation
* Maintain strong renewal rates and drive adoption of Fluke Condition Monitoring across account, aligned with organizational goals.
* Minimize customer churn and escalate critical customer issues when necessary.
* Provide support to clients by working with our engineering resources to resolve any technical questions or issues

What Does A Customer Success Manager Do At Premise Data Corporation

* Act as a trusted advisor to the customer, ensuring the best outcome for their monitoring and analytics needs
* Proactively monitor customer activity and provide insights and solutions to the customer, as well as counsel to Premise’s engineering and product teams to improve outcomes
* Encourage increased usage and utility of the Premise platform while identifying qualified leads for our Sales team
* Respond to changes in customer activity, coordinating with a cross-functional team of Sales Engineering, Product Management, Product Marketing and Executives to ensure the customer has everything they need to expand their usage and utility of the Premise platform
* Manage all day-to-day operations of customer programs and/or campaigns
* Plan and execute outbound customer communications and service customer inbound requests
* Actively solicit and respond to feedback from customers
* Help design the strategy for customer success management as we scale this critical function.
* This includes providing input into the following key areas
* Product and process changes

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Customer Success Manager Jobs

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Customer Success Manager Demographics

Gender

Male

51.0%

Female

47.0%

Unknown

2.1%
Ethnicity

White

77.0%

Hispanic or Latino

10.4%

Asian

10.0%

Unknown

1.8%

Black or African American

0.8%
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Languages Spoken

Spanish

42.3%

French

9.6%

German

7.7%

Portuguese

3.8%

Finnish

3.8%

Russian

3.8%

Mandarin

3.8%

Korean

3.8%

Marshallese

1.9%

Chinese

1.9%

Ukrainian

1.9%

Cantonese

1.9%

Japanese

1.9%

Slovak

1.9%

Hindi

1.9%

Tagalog

1.9%

Tamil

1.9%

Arabic

1.9%

Italian

1.9%
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Customer Success Manager Education

Schools

University of Phoenix

8.4%

San Francisco State University

8.4%

San Jose State University

7.6%

University of California - Davis

6.7%

University of Texas at Austin

6.7%

Arizona State University

5.9%

Washington State University

5.0%

Utah Valley University

5.0%

Texas State University

5.0%

Brigham Young University

5.0%

Illinois State University

4.2%

University of California - Berkeley

4.2%

Auburn University

4.2%

Syracuse University

3.4%

Babson College

3.4%

University of California - Santa Cruz

3.4%

University of Kentucky

3.4%

University of Central Florida

3.4%

Santa Clara University

3.4%

Villanova University

3.4%
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Majors

Business

27.8%

Marketing

9.8%

Management

6.9%

Communication

6.3%

Political Science

6.1%

Psychology

5.6%

Computer Science

4.5%

Finance

4.0%

Sociology

3.2%

Economics

2.9%

Project Management

2.9%

English

2.6%

Management Information Systems

2.4%

Computer Information Systems

2.4%

Journalism

2.4%

Human Resources Management

2.1%

Graphic Design

2.1%

History

2.1%

Accounting

2.1%

Electrical Engineering

1.9%
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Degrees

Bachelors

60.1%

Masters

17.8%

Other

13.2%

Associate

3.7%

Certificate

3.4%

Doctorate

1.7%

Diploma

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Success Manager Salaries

Job Title Company Location Start Date Salary
Senior Customer Success Manager Skyhigh Networks, Inc. Campbell, CA Jun 12, 2016 $155,000
Head of Customer Success Thousand Eyes, Inc. San Francisco, CA Jan 03, 2013 $150,000
Customer Success Manager Pubnub, Inc. San Francisco, CA May 26, 2016 $146,016
Customer Success Manager 2 Microsoft Corporation San Francisco, CA Mar 03, 2014 $141,153
Technical Customer Success Manager Cloud Sherpas Inc. San Francisco, CA Oct 22, 2015 $135,000
Technical Customer Success Manager Havas Media Group USA LLC San Francisco, CA Oct 22, 2015 $135,000
Customer Success Manager Imperva, Inc. CA Nov 15, 2016 $130,000 -
$140,000
Customer Success Manager Citrix Systems, Inc. Parsippany-Troy Hills, NJ Oct 01, 2015 $130,000 -
$140,000
Senior Customer Success Manager Takipi Technologies, Inc. San Francisco, CA Jul 18, 2016 $130,000
Customer Success Manager Citrix Systems, Inc. Parsippany-Troy Hills, NJ Jan 10, 2015 $130,000 -
$140,000
Customer Success Manager Citrix Systems, Inc. Parsippany-Troy Hills, NJ Aug 25, 2015 $127,500 -
$140,000
Customer Success Manager Celect, Inc. Boston, MA Nov 14, 2016 $125,000
Technical Customer Success Manager Cloudera Palo Alto, CA Jun 16, 2016 $125,000
Customer Success Manager Autopilothq, Inc. San Francisco, CA Jan 09, 2016 $113,880 -
$135,000
Customer Success Manager Cisco Systems, Inc. Richardson, TX Jan 04, 2016 $110,136 -
$161,400
Customer Success Manager Appsfreedom, Inc. Edison, NJ Jun 27, 2013 $110,000
Customer Success Manager Yipit, Inc. New York, NY Aug 05, 2016 $110,000
Customer Success Manager Yipit, Inc. New York, NY May 08, 2016 $110,000
Customer Success Manager Yipit, Inc. New York, NY Nov 28, 2016 $110,000
Customer Success Manager Autopilothq, Inc. San Francisco, CA Aug 31, 2016 $109,928 -
$138,840
Head of Enterprise Customer Success Wise Commerce, Inc. San Francisco, CA Sep 08, 2015 $108,014
Customer Success Manager Pubmatic, Inc. Redwood City, CA Dec 13, 2016 $93,600 -
$113,880
Customer Success Manager Appirio Inc. Indianapolis, IN May 05, 2014 $92,000 -
$110,000
Customer Success Manager Appirio Inc. Indianapolis, IN Jun 07, 2014 $92,000 -
$110,000
Associate Security Customer Success Manager Akamai Technologies, Inc. Atlanta, GA Apr 13, 2015 $91,200 -
$102,200
Customer Success Manager Walkme, Inc. San Francisco, CA Sep 17, 2015 $90,000
Customer Success Manager Narvar, Inc. San Bruno, CA Jul 26, 2016 $90,000 -
$120,000
Senior Customer Success Manager Fiberlink Communications Corporation Blue Bell, PA Oct 01, 2014 $90,000

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Top Skills for A Customer Success Manager

CustomerSatisfactionSalesforceSaasAccountManagementCustomerServiceTechnicalSupportCRMCustomerRelationshipsCustomerSupportCloudROICustomerBaseCustomerRetentionProductManagementProjectManagementCSMNewClientsC-LevelBusinessReviewsProductDevelopment

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  1. Customer Satisfaction
  2. Salesforce
  3. Saas
You can check out examples of real life uses of top skills on resumes here:
  • Developed, implemented, and managed the customer success program contributing to greater customer satisfaction and company visibility.
  • Manage client relationships, drive customer adoption, and provide resolution for client cases via Salesforce tracking.
  • Head of Customer Success for a Sequoia Capital backed, B2B Predictive Marketing SaaS company.
  • Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities.
  • Developed and oversaw Customer Service policies and procedures to improve customer satisfaction.

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