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The differences between customer success managers and business analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a customer success manager, becoming a business analyst takes usually requires 2-4 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $74,431 average annual salary of a business analyst.
The top three skills for a customer success manager include client facing, cloud and account management. The most important skills for a business analyst are project management, data analysis, and business analysis.
| Customer Success Manager | Business Analyst | |
| Yearly salary | $93,820 | $74,431 |
| Hourly rate | $45.11 | $35.78 |
| Growth rate | 5% | 9% |
| Number of jobs | 95,053 | 170,514 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 71% |
| Average age | 46 | 44 |
| Years of experience | 8 | 4 |
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Business analysts are employees who are responsible for interpreting business data and coming up with business solutions. They are well-versed in whatever business the company is in, and they have strong business acumen. They collect data related to the business and then interpret and analyze the data. Business analysts should be able to conduct different levels of analyses and must also be able to create a sound study. Once the analysis is done, they provide recommendations or strategic direction to decision-makers that will help the business become sustainable and grow.
Customer success managers and business analysts have different pay scales, as shown below.
| Customer Success Manager | Business Analyst | |
| Average salary | $93,820 | $74,431 |
| Salary range | Between $61,000 And $142,000 | Between $53,000 And $103,000 |
| Highest paying City | Redwood City, CA | Mountain View, CA |
| Highest paying state | California | Washington |
| Best paying company | VMware | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a customer success manager and a business analyst in terms of educational background:
| Customer Success Manager | Business Analyst | |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between customer success managers' and business analysts' demographics:
| Customer Success Manager | Business Analyst | |
| Average age | 46 | 44 |
| Gender ratio | Male, 54.9% Female, 45.1% | Male, 53.9% Female, 46.1% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 11% |