Customer success manager vs claims manager

The differences between customer success managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a customer success manager, becoming a claims manager takes usually requires 4-6 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $73,369 average annual salary of a claims manager.

The top three skills for a customer success manager include client facing, cloud and account management. The most important skills for a claims manager are customer service, oversight, and litigation.

Customer success manager vs claims manager overview

	Customer Success Manager	Claims Manager
Yearly salary	$93,820	$73,369
Hourly rate	$45.11	$35.27
Growth rate	5%	-6%
Number of jobs	95,053	30,302
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 78%	Bachelor's Degree, 66%
Average age	46	47
Years of experience	8	6

What does a customer success manager do?

A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.

What does a claims manager do?

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

Customer success manager vs claims manager salary

Customer success managers and claims managers have different pay scales, as shown below.

	Customer Success Manager	Claims Manager
Average salary	$93,820	$73,369
Salary range	Between $61,000 And $142,000	Between $45,000 And $117,000
Highest paying City	Redwood City, CA	San Francisco, CA
Highest paying state	California	California
Best paying company	VMware	Zurich
Best paying industry	Technology	Insurance

Differences between customer success manager and claims manager education

There are a few differences between a customer success manager and a claims manager in terms of educational background:

	Customer Success Manager	Claims Manager
Most common degree	Bachelor's Degree, 78%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Customer success manager vs claims manager demographics

Here are the differences between customer success managers' and claims managers' demographics:

	Customer Success Manager	Claims Manager
Average age	46	47
Gender ratio	Male, 54.9% Female, 45.1%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	8%

Differences between customer success manager and claims manager duties and responsibilities

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

Customer success manager vs claims manager skills

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

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Customer Success Manager
Customer Success Manager vs Claims Manager

Updated January 8, 2025

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