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The differences between customer success managers and client success managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a customer success manager and a client success manager. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $75,925 average annual salary of a client success manager.
The top three skills for a customer success manager include client facing, cloud and account management. The most important skills for a client success manager are client facing, client satisfaction, and cloud.
| Customer Success Manager | Client Success Manager | |
| Yearly salary | $93,820 | $75,925 |
| Hourly rate | $45.11 | $36.50 |
| Growth rate | 5% | 5% |
| Number of jobs | 95,053 | 105,665 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 77% |
| Average age | 46 | 46 |
| Years of experience | 8 | 8 |
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
The role of a client success manager is to work closely with clients to ensure that they are receiving the right support and tools they need to achieve their goals. You will typically perform a few tasks, which include advising clients on purchasing decisions and onboarding new customers the following purchase, advocating for the company, and following-up on renewals to maintain customer retention and loyalty. As a client success manager, you must encourage upselling and cross-selling to maximize a customer's lifetime value.
Customer success managers and client success managers have different pay scales, as shown below.
| Customer Success Manager | Client Success Manager | |
| Average salary | $93,820 | $75,925 |
| Salary range | Between $61,000 And $142,000 | Between $51,000 And $112,000 |
| Highest paying City | Redwood City, CA | San Francisco, CA |
| Highest paying state | California | Oregon |
| Best paying company | VMware | Accenture |
| Best paying industry | Technology | Technology |
There are a few differences between a customer success manager and a client success manager in terms of educational background:
| Customer Success Manager | Client Success Manager | |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 77% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Southern California |
Here are the differences between customer success managers' and client success managers' demographics:
| Customer Success Manager | Client Success Manager | |
| Average age | 46 | 46 |
| Gender ratio | Male, 54.9% Female, 45.1% | Male, 53.8% Female, 46.3% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 7% |