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The differences between customer success managers and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a customer success manager, becoming a customer service supervisor takes usually requires 4-6 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a customer success manager include client facing, cloud and account management. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Customer Success Manager | Customer Service Supervisor | |
| Yearly salary | $93,820 | $38,792 |
| Hourly rate | $45.11 | $18.65 |
| Growth rate | 5% | -4% |
| Number of jobs | 95,053 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 44% |
| Average age | 46 | 47 |
| Years of experience | 8 | 6 |
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Customer success managers and customer service supervisors have different pay scales, as shown below.
| Customer Success Manager | Customer Service Supervisor | |
| Average salary | $93,820 | $38,792 |
| Salary range | Between $61,000 And $142,000 | Between $27,000 And $53,000 |
| Highest paying City | Redwood City, CA | New York, NY |
| Highest paying state | California | Maryland |
| Best paying company | VMware | Schneider Electric Industrial Services |
| Best paying industry | Technology | Finance |
There are a few differences between a customer success manager and a customer service supervisor in terms of educational background:
| Customer Success Manager | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer success managers' and customer service supervisors' demographics:
| Customer Success Manager | Customer Service Supervisor | |
| Average age | 46 | 47 |
| Gender ratio | Male, 54.9% Female, 45.1% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |