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The differences between customer success managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a customer success manager, becoming a guest services manager takes usually requires 4-6 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for a customer success manager include client facing, cloud and account management. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Customer Success Manager | Guest Services Manager | |
| Yearly salary | $93,820 | $46,930 |
| Hourly rate | $45.11 | $22.56 |
| Growth rate | 5% | 6% |
| Number of jobs | 95,053 | 105,188 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 58% |
| Average age | 46 | 47 |
| Years of experience | 8 | 6 |
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Customer success managers and guest services managers have different pay scales, as shown below.
| Customer Success Manager | Guest Services Manager | |
| Average salary | $93,820 | $46,930 |
| Salary range | Between $61,000 And $142,000 | Between $34,000 And $63,000 |
| Highest paying City | Redwood City, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | VMware | InterContinental Hotels Group Resources, Inc. |
| Best paying industry | Technology | Hospitality |
There are a few differences between a customer success manager and a guest services manager in terms of educational background:
| Customer Success Manager | Guest Services Manager | |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Cornell University |
Here are the differences between customer success managers' and guest services managers' demographics:
| Customer Success Manager | Guest Services Manager | |
| Average age | 46 | 47 |
| Gender ratio | Male, 54.9% Female, 45.1% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |