Customer success manager vs office manager

The differences between customer success managers and office managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a customer success manager, becoming an office manager takes usually requires 4-6 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $43,395 average annual salary of an office manager.

The top three skills for a customer success manager include client facing, cloud and account management. The most important skills for an office manager are customer service, patients, and financial statements.

Customer success manager vs office manager overview

	Customer Success Manager	Office Manager
Yearly salary	$93,820	$43,395
Hourly rate	$45.11	$20.86
Growth rate	5%	-8%
Number of jobs	95,053	53,712
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 78%	Bachelor's Degree, 44%
Average age	46	47
Years of experience	8	6

What does a customer success manager do?

A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.

What does an office manager do?

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Customer success manager vs office manager salary

Customer success managers and office managers have different pay scales, as shown below.

	Customer Success Manager	Office Manager
Average salary	$93,820	$43,395
Salary range	Between $61,000 And $142,000	Between $30,000 And $62,000
Highest paying City	Redwood City, CA	Washington, DC
Highest paying state	California	New York
Best paying company	VMware	Moody's
Best paying industry	Technology	Construction

Differences between customer success manager and office manager education

There are a few differences between a customer success manager and an office manager in terms of educational background:

	Customer Success Manager	Office Manager
Most common degree	Bachelor's Degree, 78%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Customer success manager vs office manager demographics

Here are the differences between customer success managers' and office managers' demographics:

	Customer Success Manager	Office Manager
Average age	46	47
Gender ratio	Male, 54.9% Female, 45.1%	Male, 13.5% Female, 86.5%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between customer success manager and office manager duties and responsibilities

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Office manager example responsibilities.

Manage international team development of RFP for new MPLS global network services.
Produce around $100k month sales/ billings, AIA documents, and manage customer accounts.
Monitor and manage the HVAC environment and nightly office cleaning performance for maximum comfort, appearance and functionality.
Manage PMO office functions including creation of strategic plan, marketing of services, and resource and project planning.
Manage production of an RFP to source $60m in software and services and manage a subset of the subsequent implementation.
Manage daily functions and systems to ensure patients receive appropriate accommodations under HIPAA guidelines.

Customer success manager vs office manager skills

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

Common office manager skills

Customer Service, 19%
Patients, 13%
Financial Statements, 6%
Office Operations, 4%
Office Equipment, 4%
Scheduling Appointments, 4%

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Customer Success Manager
Customer Success Manager vs Office Manager

Updated January 8, 2025

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