Customer success manager demographics and statistics in the US
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Customer success manager demographics by:
Customer success manager gender statistics
45.1% of customer success managers are women and 54.9% of customer success managers are men.
- Male, 54.9%
- Female, 45.1%
Customer success manager gender ratio
| Gender | Percentages |
|---|---|
| Male | 54.9% |
| Female | 45.1% |
Customer success manager gender pay gap
Women earn 88¢ for every $1 earned by men
Male income
$94,018
Female income
$82,345
Customer success manager gender ratio over time
This data breaks down the percentage of men and women in customer success manager positions over time. Currently, 45.1% of customer success managers are female.
Customer success manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 42.00% | 58.00% |
| 2011 | 41.63% | 58.37% |
| 2012 | 42.31% | 57.69% |
| 2013 | 42.23% | 57.77% |
| 2014 | 40.28% | 59.72% |
| 2015 | 39.78% | 60.22% |
| 2016 | 39.65% | 60.35% |
| 2017 | 38.59% | 61.41% |
| 2018 | 54.43% | 45.57% |
| 2019 | 54.54% | 45.46% |
| 2020 | 53.61% | 46.39% |
| 2021 | 54.91% | 45.09% |
Customer success manager related jobs gender ratio
We compared customer success managers with similar job titles to see how gender ratios vary. As you can see, sales superintendent and route sales manager have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Catering Sales Manager | 19% | 81% |
| Director Of Admissions And Marketing | 20% | 80% |
| Media Traffic Manager | 20% | 80% |
| Customer Success Manager | 55% | 45% |
| Director Of Sales Engineering | 93% | 7% |
| Route Sales Manager | 94% | 6% |
| Sales Superintendent | 95% | 5% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer success manager demographics by race
The most common ethnicity among customer success managers is White, which makes up 78.2% of all customer success managers. Comparatively, 9.8% of customer success managers are Hispanic or Latino and 4.4% of customer success managers are Unknown.
- White, 78.2%
- Hispanic or Latino, 9.8%
- Unknown, 4.4%
- Asian, 4.1%
- Black or African American, 3.2%
- American Indian and Alaska Native, 0.3%
Customer success manager race
| Customer success manager race | Percentages |
|---|---|
| White | 78.2% |
| Hispanic or Latino | 9.8% |
| Unknown | 4.4% |
| Asian | 4.1% |
| Black or African American | 3.2% |
| American Indian and Alaska Native | 0.3% |
Customer success manager race and ethnicity over time
See how customer success manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer success manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 83.20% | 3.77% | 4.83% | 6.40% |
| 2011 | 82.97% | 3.67% | 5.02% | 6.54% |
| 2012 | 81.98% | 4.30% | 4.92% | 6.96% |
| 2013 | 82.82% | 3.53% | 5.17% | 6.71% |
| 2014 | 81.64% | 4.15% | 5.07% | 7.25% |
| 2015 | 81.26% | 3.56% | 5.82% | 7.41% |
| 2016 | 80.88% | 3.69% | 5.85% | 7.32% |
| 2017 | 80.80% | 3.66% | 6.04% | 7.44% |
| 2018 | 82.67% | 3.48% | 3.98% | 7.95% |
| 2019 | 82.66% | 3.47% | 3.88% | 8.11% |
| 2020 | 80.04% | 3.54% | 4.47% | 8.21% |
| 2021 | 78.23% | 3.24% | 4.07% | 9.82% |
Customer success manager wage gap by race
According to our data, unknown customer success managers have the highest average salary compared to other ethnicities. Black or african american customer success managers have the lowest average salary at $89,423.
| Ethnicity | Salary |
|---|---|
| Unknown | $97,919 |
| White | $95,053 |
| Black or African American | $89,423 |
| Asian | $94,311 |
| Hispanic or Latino | $93,589 |
Average customer success manager age
See how the average age of customer success managers varies based on ethnicity and gender.
Male
Female
Customer success manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 46 | 47 |
| Unknown | 46 | 43.5 |
| Asian | 43.5 | 41 |
| Hispanic or Latino | 46 | 43 |
| White | 48 | 45 |
| American Indian and Alaska Native | 49 |
Customer success manager age breakdown
The average age of customer success managers is 40+ years years old, representing 71% of the customer success manager population.
Customer success manager age breakdown
| Customer Success Manager Years | Percentages |
|---|---|
| 40+ years | 71% |
| 30-40 years | 25% |
| 20-30 years | 4% |
Customer success manager educational attainment
The most common degree for customer success managers is bachelor's degree, with 78% of customer success managers earning that degree. The second and third most common degree levels are master's degree degree at 12% and master's degree degree at 7%.
- Bachelor's, 78%
- Master's, 12%
- Associate, 7%
- High School Diploma, 1%
- Other Degrees, 2%
Customer success managers by degree level
| Customer success manager degree | Percentages |
|---|---|
| Bachelor's | 78% |
| Master's | 12% |
| Associate | 7% |
| High School Diploma | 1% |
| Other Degrees | 2% |
Customer success manager jobs you might like
Customer success manager wage gap by degree level
According to the data, customer success managers with a Master's degree earn more than those without, at $117,869 annually. With a Doctorate degree, customer success managers earn a median annual income of $111,812 compared to $105,170 for customer success managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $117,869 |
| High School Diploma or Less | $81,900 |
| Bachelor's Degree | $105,170 |
| Doctorate Degree | $111,812 |
| Some College/ Associate Degree | $81,841 |
Customer success manager employment statistics
Most customer success managers work for a private in the technology industry.
Company size where customer success managers work
Below, you can see the size of companies where customer success managers work.
Customer success manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 28% |
| 500 - 1,000 employees | 15% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 14% |
Customer success manager jobs by company type
Employees with the customer success manager job title have their preferences when it comes to working for a company. For instance, most customer success managers prefer to work at private companies over public companies.
Customer success manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 38% |
| Private | 59% |
Customer success manager jobs by industry
The most common industries for customer success managers are technology, internet and professional.
Customer success manager industry statistics
| Industry | Percentages |
|---|---|
| Technology | 40% |
| Start-up | 25% |
| Internet | 9% |
| Professional | 6% |
| Fortune 500 | 5% |
| Media | 3% |
| Finance | 2% |
| Manufacturing | 2% |
| Education | 2% |
| Hospitality | 1% |
| Transportation | 1% |
| Retail | 1% |
| Telecommunication | 1% |
Customer success manager turnover and employment statistics
Customer success manager unemployment rate over time
The unemployment rate for customer success managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer success manager unemployment rate by year
| Year | Customer success manager unemployment rate |
|---|---|
| 2010 | 7.47% |
| 2011 | 6.19% |
| 2012 | 5.30% |
| 2013 | 4.87% |
| 2014 | 3.70% |
| 2015 | 3.36% |
| 2016 | 3.08% |
| 2017 | 2.97% |
| 2018 | 2.41% |
| 2019 | 2.59% |
| 2020 | 4.53% |
| 2021 | 4.76% |
Average customer success manager tenure
The average customer success manager stays at their job for 1-2 years, based on the 1,590 customer success managers resumes in Zippia's database.
Customer success manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 22% |
| 1-2 years | 30% |
| 3-4 years | 12% |
| 5-7 years | 28% |
| 8-10 years | 5% |
| 11+ years | 4% |
Customer success manager LGBT ratio compared to similar jobs
Review the percent of customer success managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Customer Success Manager | 7.25% | - |
| Advertising Account Manager | 9.54% | 105,277 |
| Merchandise Executive | 9.86% | 71,188 |
| Fundraising Manager | 16.11% | 11,218 |
Similar customer success manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Advertising Account Manager | 9.54% | 105,277 |
| Merchandise Executive | 9.86% | 71,188 |
| Fundraising Manager | 16.11% | 11,218 |
Foreign languages spoken by customer success managers
The most common foreign language among customer success managers is Spanish at 44.3%. The second-most popular foreign language spoken is Portuguese at 7.1% and French is the third-most popular at 7.1%.
- Spanish, 44.3%
- Portuguese, 7.1%
- French, 7.1%
- German, 5.7%
- Mandarin, 4.3%
- Other, 31.5%
Customer success manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 44.3% |
| Portuguese | 7.1% |
| French | 7.1% |
| German | 5.7% |
| Mandarin | 4.3% |
| Other | 31.5% |
