How much do client success managers make?

Client success managers make an average of $73,000 annually, or $35 hourly. The customer success manager refers to a leadership position overseeing teams or may only refer to direct client relations. The result is a range in reported salary that largely depends on company size and role responsibility.

Is customer success manager a good job?

Yes, being a customer success manager is a good job. Since customer success is standing out as one of the decade's most promising, high-growth industries and career fields, the role of customer success manager makes a great option for job seekers.

What is the customer hierarchy?

The customer hierarchy is the idea that you have a tree with customers that belong to the same parent. Each customer hierarchy can include multiple branches and can have multiple levels in each branch.

What qualifications do you need to be a customer success manager?

Qualifications like customer service experience and a bachelor's degree in a relevant major are standard for customer success manager jobs. A person also needs experience with the products and services your company offers to respond to client inquiries and provide training to end-users.

Why do you want to work in customer success?

"I want to work in customer success because I am passionate about helping customers succeed, I am a highly sociable person who enjoys building and maintaining relationships, and the idea of driving business growth for this company excites me" is a good answer to this interview question.

How To Become A Customer Success Manager: What It Is and Career Path

What is a customer success manager and how to become one

Updated January 8, 2025

4 min read

A customer success manager helps customers achieve their desired outcomes by providing guidance and support throughout their journey with a product or service. They work closely with clients to understand their needs and ensure that they are satisfied with the product or service. A customer success manager is responsible for building strong relationships with customers, identifying areas for improvement, and helping customers achieve their goals. They also provide training and support to customers.

ScoreCustomer Success ManagerUS Average

Salary

7.3

Avg. Salary $93,820

Avg. Salary $59,228

Stability level

6.4

Growth rate 5%

Growth rate 0.3%

Diversity

2.7

Race

American Indian and Alaska Native 0.24%

Asian 4.07%

Black or African American 3.24%

Hispanic or Latino 9.82%

Unknown 4.41%

White 78.23%

Gender

female 45.09%

male 54.91%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

4.4

Work life balance is poor

6.4 - fair

What are the pros and cons of being a customer success manager?

Pros

Competitive salary and benefits packages
Ability to work in a fast-paced, dynamic environment
Opportunity to work with a variety of industries and businesses
Job security
Often able to attend industry events and conferences

Cons

High-pressure environment with expectations to meet customer expectations
Long hours and high workload during peak seasons
Can be difficult to manage multiple customer accounts simultaneously
Challenging to balance customer needs with company goals and objectives
May require extensive travel depending on the company's clientele

Key steps to become a customer success manager

Explore customer success manager education requirements

Most common customer success manager degrees

Bachelor's

77.5 %

Master's

12.3 %

Associate

6.9 %

Start to develop specific customer success manager skills

Skills	Percentages
Client Facing	10.00%
Cloud	7.12%
Account Management	6.65%
Customer Relationships	5.21%
Saas	4.77%

Complete relevant customer success manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer success managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer success manager based on U.S. Bureau of Labor Statistics data and data from real customer success manager resumes.

Research customer success manager duties and responsibilities

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.

Prepare your customer success manager resume

When your background is strong enough, you can start writing your customer success manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer success manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer success manager resume templates

Build a professional customer success manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer success manager resume.

Apply for customer success manager jobs

Now it's time to start searching for a customer success manager job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do customer success managers rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Customer success manager reviews

A zippia user wrote a review on Jun 2020

Pros

Customer engagement manager needs to leverage strong skills in internal and external communications, cooperation, and collaboration, as well as make decisions and problem solving. This position has endless opportunities to develop.