Customer success manager work from home jobs - 2326 jobs

Unlock Your Potential in a Role That's More Than Just a Job! Are you looking for a position where you can thrive, grow, and make a real impact? Imagine being at the center of exciting business ventures, building meaningful relationships through account management, and having the flexibility to balance work and life. If you're passionate about providing exceptional service, excel in data entry, and love the idea of helping businesses succeed, this is the perfect opportunity for you. Join our client, a forward-thinking Fortune 500 company that's transforming the chemical distribution industry. Here, your career matters. Whether you're experienced in order processing, a seasoned Customer Service Representative, or looking to grow your skills in account management, we are committed to your success and development. You'll receive the tools, training, and support you need to reach your full potential. Why You'll Love This Role: Be a Key Player: In this role, you won't just manage accounts - you'll become a trusted partner through hands-on account management, helping businesses thrive by solving challenges and creating opportunities. Your clients will rely on you for efficient order processing, accurate data entry, and consistent service, making your work feel rewarding every single day. Work That Fits Your Life: After 90 days, enjoy a flexible hybrid schedule that gives you the freedom to work from home two days a week while staying connected with your team. Plus, our Monday-Friday 8am-5pm schedule means your evenings and weekends are all yours. Growth Opportunities: We invest in you! From on-the-job training to opportunities for advancement, this is a role where you can build a lasting, successful career. Inclusive Culture: Work in a collaborative, supportive environment where your ideas are valued and your voice is heard. We believe in work that's fulfilling and fun, and we want you to love coming to work each day. What You'll Be Doing: As a Customer Account Partner-similar to a Customer Service Representative with a strong focus on account management-you'll take ownership of your clients' success and provide top-notch support to ensure their needs are met. Your role will combine relationship-building, problem-solving, and operational support to create a seamless experience for every customer. You'll: Build Lasting Relationships: Be the face of the company for your clients. You'll foster trust and partnership through clear, consistent communication and a commitment to delivering the best service possible. Problem-Solving at Its Best: Step in when challenges arise, using your creativity and decision-making power to find solutions that make a difference. Manage the Process: Oversee the logistics and shipping process to ensure smooth, on-time deliveries - keeping everything on track for your clients. Flexibility in Communication: While email will be your primary mode of communication, you'll also handle phone interactions based on your clients' preferences, ensuring they get the personalized service they expect. What We're Looking For: Relationship Builders: You're more than just a Customer Service Representative-you're a true partner to your clients. With experience in account management and business-to-business relationships, you understand how to create long-term value and build trust through every interaction. Organized Multitaskers: You can juggle multiple tasks, set priorities, and meet deadlines without missing a beat. Tech-Savvy Problem Solvers: Experience with SAP or Salesforce is a plus, but not required - we'll give you all the training you need! You'll also need to be comfortable using Microsoft Outlook and Excel. What You Bring to the Table: High School Diploma or GED (college experience is a bonus!) 1-3 years of relevant experience in customer service, office administration, logistics, or distribution. What We Offer You: Competitive Pay: Starting at $21.93/hour, with opportunities for raises and career growth. Flexible Hybrid Schedule: Work from home two days a week after just 90 days with us. Generous Benefits: Medical, dental, and life insurance - we've got you covered. Work-Life Balance: A stable Monday-Friday, 8am-5pm schedule means more time for your personal life. Casual and Supportive Work Environment: Feel at home in a friendly workplace that values your contributions and encourages a positive work culture. About InnoSource InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms. Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

A leading technology company is seeking a Renewals Manager to join its Customer Success team in San Francisco, focusing on customer renewals within the commercial segment. The ideal candidate should have over 3 years of experience in renewals or customer success in a SaaS environment, demonstrating strong negotiation skills and the ability to build effective customer relationships. The role includes managing renewal processes, analyzing data to mitigate churn, and collaborating across teams to ensure successful outcomes. Remote work is available. #J-18808-Ljbffr

A leading agricultural technology firm is seeking a Senior Account Manager to scale and grow relationships with Retail and Food Service buyers. The role offers the chance to leverage a national network and technology platform to enhance sales, with opportunities for steady income and equity. Ideal candidates will have 3-10 years of experience in sales and established relationships in the industry, alongside a collaborative mindset and passion for innovation. This position is remote and will be based in California. #J-18808-Ljbffr

Professional Experience: 5 Years Primary Skills: Dental imaging, dental sales, Sales, Relationship Management, Prospecting, Negotiation, Product Knowledge Other Skills: Customer Satisfaction, Presentation Skills, Organizational Skills, Communication Skills, Forecasting Requirement Description: 100% Remote with 70% travel involved Responsibilities: No direct reports Manage the entire suite of Client products - Cad/Cam Imagining products 80% of it Focus on creating and maintaining relationships with dealers like Henry Schein, Patterson, etc. Philadelphia, Southern NJ, and Upstate New York 80% of product sales are in imaging; post-sale training is also involved Essentials Generates diagnostic imaging, core equipment, and CAD/CAM sales in assigned accounts/territory Prospects for new customers and business in addition to growing and maintaining the existing customer portfolio, as well as qualifying new leads to maintain identified business and support a balanced sales funnel for future sale Attends tradeshows and participates in education and training conferences on selling and marketing programs Coordinates and assists in leading sales meetings and peer to peer events to include site selection and agenda preparation Assists Dealer Representatives in preparation of sales quotes, customer meetings, and demonstrating equipment and software capabilities of the assigned products in the assigned territory Executes sales negotiation and deal closure with the customer, interfacing with all key buying influencers including direct users of the product and distribution partners Develops and maintains a high level of product knowledge of the company and competitive products Builds relationships, develops business strategy, and maximizes business opportunities for all products and services located within an assigned territory Represents the client and acts as a primary customer point of contact in the allotted accounts/territory Provides ongoing feedback to management, product teams, services, and marketing Develops and maintains a high level of customer satisfaction through consistent high-quality interactions Lead and leverage role as product specialist in the assigned territory Coordinates service and support teams on assigned accounts in order to deliver solutions that meet or exceed customer expectations Complies with all applicable policies, procedures, and operating mechanisms Participates in company initiatives depending on organizational needs and as directed by management Ensures knowledge of and compliance with quality, regulatory, integrity, and company policies Forecasts orders and sales within the applicable sales funnel tools and reports for products/solutions/services in assigned territory/accounts Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience Bachelor's Degree and minimum 3 years of selling experience in a Business-to-Business sales role Previous experience in the healthcare or dental industry preferred Valid motor vehicle license required Knowledge, Abilities, and Skills Ability to energize, develop and build rapport and relationships at all levels within an organization Strong capacity and drive to develop career Excellent verbal and written communication skills are a must Ability to synthesize complex issues and communicate in simple messages Excellent organizational skills Exceptional negotiation and closing skills Strong presentation skills PHYSICAL REQUIREMENTS: Work hours are Monday-Friday and some weekends Up to 50% travel Travel only for tradeshows, trainings and events

Account Manager - Healthcare Supply Chain 📍 Remote (U.S.) | Occasional Travel to Clearwater, FL 🕒 Full-Time | Sales (SRG) Surgical Resources Group (SRG) delivers innovative healthcare supply chain solutions that help hospitals, ambulatory surgery centers (ASCs), and healthcare systems reduce costs while improving efficiency. We specialize in surgical product sales, surplus liquidation, inventory management, and cost-saving supply chain solutions. The Opportunity We're looking for a motivated Account Manager to help grow our healthcare client base and strengthen existing relationships. In this role, you'll act as a strategic partner to healthcare leaders, helping them solve procurement challenges through smart, cost-effective supply chain solutions. This is an ideal opportunity for a sales professional who thrives in relationship-based selling, enjoys working independently, and wants to make a measurable impact in healthcare. What You'll Do Prospect and develop new healthcare accounts within hospitals, ASCs, and healthcare systems Manage and grow an assigned territory and existing account list Build strong relationships with supply chain, clinical, and executive decision-makers Lead virtual meetings to assess needs and present SRG solutions Develop customized proposals, pricing, and cost-savings analyses Negotiate and close contracts for surgical supplies and supply chain services Collaborate with Operations, Customer Service, and Marketing teams Maintain accurate CRM data, forecasts, and sales activity reporting Consistently meet or exceed sales goals What We're Looking For 2+ years of quota-carrying sales experience (healthcare, medical device, or medical supply preferred) Proven success by closing and managing accounts Experience selling to mid-level and senior healthcare decision-makers Strong communication, presentation, and negotiation skills Ability to manage the full sales cycle independently Comfortable working remotely and managing a territory Bachelor's degree preferred Nice to Have Medical device, surgical supply, or healthcare distribution experience Healthcare supply chain or hospital procurement background Compensation & Perks Competitive base salary Performance-based commission structure Growth and advancement opportunities Work-from-home flexibility Why Join SRG? Being part of a growing healthcare organization is making a real impact Work with industry-leading hospitals and surgical centers Join a collaborative, results-driven sales team

The MDU Account Manager is a critical, high-impact role responsible for maximizing subscriber penetration and driving revenue within a dedicated portfolio of Multi-Dwelling Unit (MDU) properties across multiple markets. This position requires a candidate with a minimum of 2+ years of direct, prior experience in an Account Management or Business Development capacity specifically within the MDU sector (e.g., Telecom/Broadband, Property Management, or Real Estate industries serving MDUs). The successful candidate will act as the primary relationship owner, tasked with building and strengthening partnerships with key property stakeholders, including Owners, Property Managers, and Leasing teams. A core function of this role involves developing and executing strategic sales plans, hosting frequent on-site resident engagement events (including evenings and weekends), and managing a multi-market territory, which requires up to 50% travel. This role is essential for converting signed access agreements into active, high-penetration properties and requires a self-starter who has successfully performed this exact job function previously. Classification: Exempt. Non-Bargaining Location: Remote in the ME, NH or VT territory Responsibilities Build, grow, and strengthen professional relationships with key decision-makers, including Property Managers, Leasing Managers, Community/HOA Boards, and Property Owners. Serve as the primary point of contact for all assigned MDU properties, addressing their needs and ensuring a high level of satisfaction with our services. Conduct regular on-site visits to assigned properties to maintain visibility and reinforce partnerships. Travel regularly between assigned markets to manage a multi-market portfolio effectively. Drive subscriber penetration and revenue growth within properties where we have active access agreements. Develop and execute strategic, property-specific sales and marketing plans to achieve penetration goals. Collaborate with the sales team to transition properties from the contract signing phase to the penetration phase successfully. Plan, coordinate, and host engaging on-site events for residents at properties with access agreements or bulk internet agreements (e.g., resident appreciation events, open houses, launch parties). Manage marketing collateral distribution and ensure optimal placement of promotional materials on-site. Utilize events and other marketing initiatives to generate leads and sign-up new subscribers. Monitor contract compliance and ensure all access agreement terms are met. Track and report on key performance indicators (KPIs) such as penetration rates, event attendance, and property relationship strength. Provide regular updates to leadership on portfolio performance and potential risks/opportunities. Qualifications Minimum of 2+ years of prior, direct experience operating in an Account Manager or Business Development capacity specifically within the Multi-Dwelling Unit (MDU) space (e.g., Telecom/Broadband, Property Management, or Real Estate industries serving MDUs). Candidate must have prior experience focused on driving penetration, building property relationships, and hosting resident engagement events. Proven track record of meeting or exceeding sales/penetration goals. Exceptional interpersonal and relationship-building skills. Strong presentation and communication skills (written and verbal). Self-motivated, proactive, and capable of managing a large portfolio of accounts independently. Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite. Ability to plan and execute successful resident-facing events. Bachelor's Degree in Business, Marketing, or a related field (or equivalent work experience). Must have a valid driver's license and reliable transportation. Travel requirement is estimated to be up to 50%, involving frequent site visits and travel between assigned markets. Ability to work flexible hours, including some evenings and weekends to host resident events. Benefits Offered We are proud to offer a comprehensive and competitive benefits package: 401(k) matching Medical, Rx, Dental and Vision insurance Disability insurance Flexible spending account Health savings account Life insurance Tuition reimbursement Paid vacation and personal days Paid holidays Employee Assistance Program Annual bonus program to eligible employee's based upon organization performance Salary Pay range (commensurate with skills and experience): $55,000 - $65,000 + commission Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. About the role We are seeking an energetic Customer Success Manager who has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a great opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion. Core Responsibilities: Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes Lead the development of long-term success plans and drive executive alignment with your customers Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions Collaborate cross-functionally with other LogicGate teams throughout the customer journey Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals) Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap Requirements: 3 + Years Experience in GRC or Risk Advisory Interest in supporting sales and commercial business development efforts 1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles Passion for SaaS applications - able to understand the value and limitations of the Risk Cloud platform, front and back Great people skills - the ability to quickly understand your audience and tailor the right message to them Ability to manage multiple accounts/priorities at a time - organization, time management, and attention to detail are critical A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help The anticipated base salary range for the role is $100,000 - $120,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. LogicGate's Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? GRC stands for Governance, Risk, and Compliance GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit ************* What we are building The Customer Experience organization plays a key role in Domino's continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation. What your impact will be Represent Domino during a pivotal period in the customer's lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process Leverage data and insights alongside your understanding of the customer's goals to prescribe commercial terms that align with the needs of the business Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way Maintain and report an accurate forecast for all renewals in your portfolio Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate What we look for in this role 3+ years in a client-facing, pre or post-sales role Customer Success Manager, Account Manager, Project Manager Preferably in a SaaS/AI environment Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success Technical aptitude to understand Domino's portfolio Customer management - drive customers through success ensuring retention and expansion High level of comfort speaking with executives and procurement at Enterprise companies Proven track record of exceeding goals Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow Bias toward action SFDC and CRM tools proficiency What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Compensation Range $200,000-$250,000 USD

The Customer Success Manager (CSM) is responsible for driving adoption, retention, and expansion of Echo360 products and services within large-scale corporate enterprise accounts. This role focuses on building deep relationships with corporate Learning & Development (L&D), IT, and Operational leaders in companies managing extensive remote workforces that experience high employee churn and/or labor shortages. The ideal candidate will have experience supporting enterprise clients across key industries, including QSR, retail, grocery, hospitality, manufacturing, transportation, construction, healthcare, life sciences, publishing, media, technology, financial services, insurance, or business services. The CSM serves as a strategic advisor, ensuring enterprise clients maximize the value of Echo360's Echosystem through tailored solutions that align with their business objectives. Success in this role requires a deep understanding of enterprise-scale operations, remote workforce/high churn challenges, and industry-specific training and compliance needs. The Primary Responsibilities for this role included: Account Management & Renewals: * Proactively own and manage a portfolio of enterprise accounts, ensuring strong relationships at all levels of the organization. * Proactively drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo360 solutions. * Showcase product value and ROI through data-driven insights and strategic alignment with client goals. Enterprise Relationship Development: * Serve as the primary point of contact for corporate enterprise clients, fostering strong, long-term partnerships. * Engage regularly with L&D, IT, and Operational stakeholders to understand evolving needs, compliance requirements, and workforce challenges. * Conduct quarterly business reviews, providing actionable insights and performance data to senior leadership. Strategic Customer Engagement: * Proactively analyze client usage patterns and operational data to identify opportunities for engagement and expansion. * Proactively provide strategic guidance to enterprise clients, developing customized adoption plans that support business objectives. * Proactively and continuously establishing and communicating the business value of Echo360 and ROI on customers' learning investment. * Collaborate across customer organizations, driving top-down and bottom-up adoption strategies to maximize impact. Product Expertise & Enablement: * Develop deep expertise in Echo360's product suite, effectively demonstrating its value for enterprise training, compliance, and workforce engagement. * Stay informed about industry trends, compliance regulations, and technology advancements relevant to enterprise training and workforce management. * Lead product training sessions and champion adoption strategies tailored to industry-specific use cases. Data Analysis & Performance Reporting: * Monitor and analyze customer usage data, providing strategic recommendations to improve adoption and optimize workforce training effectiveness. * Deliver regular performance reports to enterprise clients, highlighting key metrics, adoption trends, and ROI. * Conduct quarterly business reviews covering platform usage, support trends, and strategic alignment. The ideal candidate for this role will have/be: * Bachelor's degree (preferred); graduate degree a plus. * Minimum of 5 years of experience in: * Consultative sales, account management, or customer success within enterprise SaaS environments. * Supporting enterprise clients in industries with large, distributed, and high-turnover workforces. * Learning & Development (L&D), workforce training, or corporate compliance solutions (preferred). * Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms. * Strong working knowledge of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone. * Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders. * Technically savvy, able to quickly master Echo360's platform and articulate value to enterprise clients. * Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms. * Strong team player with the ability to collaborate across sales, marketing, and product teams. * Willingness to travel as needed to support enterprise clients. Key Attributes: * Strategic: Aligns customer success goals with company objectives. * Data-Driven: Able to analyze and generate insights based on usage and market metrics. * Customer-Centric: Focused on end-to-end customer satisfaction and success. * Tech-Savvy: Understands SaaS operations and product value delivery. * Intellectually Curious | Bias for Action & Results | Quick Study | Active Listener | This role is ideal for a proactive, results-driven professional who thrives in high-performing, execution-focused environments and is passionate about driving enterprise-level customer success. Additional Job Details: This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states within the United States. For US-based positions, candidates must be eligible to work in the United States for any employer. The base salary range for this position is $80,000 - $100,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work. About Echo360: Echo360 is the global leader who delivers the transformative power of learning for both education and business through the EchosystemTM , the world's first Learning Transformation PlatformTM. The Echosystem is an interoperable, modular end-to-end suite of solutions enabling transformative learning experiences grounded in principles of equity, engagement, and evidence. Learn more about Echo360 at **************** We're looking for individuals who can support our DNA: Maniacally Mission Driven - We embrace our roles as agents of transformation: enabling the kind of inspired learning that changes people's lives. Massively Collaborative - We support each other and work together for the greater good. By joining forces, our collective potential is mighty. Relentlessly Inventive - We see the potential to deliver breakthrough solutions and are empowered to deliver them. Moving at the speed of Bright - Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster. Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy. Echo360 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #LI-Remote

About Sentinel Blue: Sentinel Blue is a values-driven Managed Security Service Provider (MSSP) committed to safeguarding our clients within the defense industrial base and broader government contracting community. Founded on trust and a relentless pursuit of excellence, our mission is to deliver scalable, comprehensive cybersecurity solutions that empower our partners to achieve long-term sustainability, regulatory compliance, and business success. Position Overview: We are seeking a proactive, relationship-driven Customer Success Manager to join our collaborative team. This individual plays a vital role in ensuring our clients receive exceptional support, fully leverage Sentinel Blue's cybersecurity solutions, and successfully achieve their business, compliance, and security goals. The ideal candidate enjoys problem-solving, excels at translating complex technical concepts into clear, actionable solutions, and demonstrates a strong willingness to expand their expertise in Microsoft Azure and related technologies. This is a full-time position that is fully remote. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions. A Day in the Life of a Customer Success Manager Role: The Customer Success Manager starts their day by reviewing client statuses and upcoming engagements, ensuring all customers are on track with their security objectives. They coordinate regular meetings to discuss performance, compliance, and solution effectiveness. Throughout the day, they collaborate closely with internal teams, proactively addressing client inquiries, resolving issues promptly, and identifying opportunities to increase solution adoption and client satisfaction. They continuously gather feedback and translate insights into improvements for our service delivery and products. Responsibilities: Serve as the primary point of contact for clients post-onboarding, ensuring a seamless adoption experience, training, and ongoing support. Manage incident and issue response by triaging client problems, coordinating escalations, tracking resolution, and providing timely updates and follow-ups. Build and nurture strong relationships with clients, deeply understanding their business needs and driving their security maturity. Proactively monitor client satisfaction and solution usage, identifying opportunities to enhance value and expand service adoption. Facilitate regular client meetings and performance reviews to align with security objectives and compliance requirements. Collaborate closely across internal teams to ensure smooth delivery of customer requests and timely resolution of issues. Combine account management, technical support, and customer success strategies to deliver exceptional client experiences. Track and report key client success metrics, ensuring retention and satisfaction. Translate customer feedback into actionable insights to improve service delivery, internal processes, and product development. Requirements: U.S. citizenship 1-3 years of experience in customer success, account management, or a related client-facing role, preferably within the cybersecurity or technology sector. Exceptional interpersonal and communication skills, capable of clearly conveying complex concepts. Proven ability to manage multiple clients, prioritize effectively, and achieve high customer satisfaction. Strong problem-solving capabilities, with a focus on delivering proactive, strategic solutions. Desired Qualifications: Foundational knowledge of Microsoft Azure environments Familiarity with government contracting, regulatory compliance, or cybersecurity best practices Experience in a managed service provider environment Benefits: Fully paid individual healthcare, vision and dental insurance for the employee. Paid certification and training opportunities. Three weeks of paid vacation + 10 paid holidays. A supportive environment with a focus on keeping healthy work-life balance. Retirement benefit (401k) with company match.

About Treering: Treering is a company dedicated to delivering exceptional experiences to our customers and employees. We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our team. This role is focused on managing customer relations, ensuring customer satisfaction, and driving retention and growth during a key period for our business. Job Description: As a Customer Success Manager at Treering, you will play a critical role in managing day-to-day customer interactions, ensuring they achieve their goals with our products and services. You will work directly with customers to build strong relationships, resolve issues, and provide support while collaborating with internal teams to ensure smooth delivery of solutions. Key Responsibilities: Build and maintain strong relationships with customers, acting as their main point of contact during the contract period. Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges. Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services. Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions. Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services. Communicate effectively with customers about product updates, new features, and best practices. Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period. Document and report on customer feedback, challenges, and successes to the leadership team. Proficiency with CRM software and customer support tools. Requirements: 2-3 years of experience in Customer Success, Account Management, or a related field. Strong communication and relationship-building skills. Ability to manage multiple customer accounts and prioritize tasks efficiently. Problem-solving mindset with a proactive approach to addressing customer needs. Experience working with software, SaaS, or tech-related companies is a plus. Excellent teamwork and collaboration skills with the ability to work cross-functionally. Flexibility and adaptability to work in a fast-paced, evolving environment. Proficiency with CRM software and customer support tools. Why Join Us? Gain valuable experience working with a dynamic team in a fast-growing company. Flexible remote work environment. Opportunity to make a significant impact on customer satisfaction and retention. If you're passionate about creating meaningful customer relationships and thrive in a collaborative, mission-driven environment, we'd love to hear from you. Join us in shaping memorable experiences for our customers and contributing to Treering's continued growth. Apply today and help us deliver exceptional service to the communities we support.

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. The Role: Customer Success Operations Manager This role is responsible for driving operational excellence across the Customer Success organization and being the connective tissue between CS and all cross-functional partners. You will serve as the operational voice of Customer Success and ensure the team has the processes, insights, and cross-functional alignment needed to deliver value, retain customers, and scale efficiently. You'll bring clarity to workflows, surface themes, identify gaps in execution, and proactively help CS collaborate with Product, Delivery, Sales, Marketing, and Engineering. Your work makes the entire Customer Success function more predictable, consistent, and strategic. What YOU will do at Luma Health Serve as the cross-functional liaison for Customer Success, ensuring the CS perspective is represented in Product, Delivery, Sales, and Operations conversations Gather insights across customer interactions: Zendesk tickets, ClickUp actions, usage data, adoption metrics, escalation themes Analyze trends, risks, and opportunities and surface these to CS leadership Build and maintain dashboards to provide visibility into operational performance Partner with CSEs to identify risks, resource gaps, escalation patterns, and process breakdowns and coordinate resolution across departments. Support CS leadership in defining scalable frameworks Customer health scoring inputs Customer journey maps Renewal risk workflows Escalation pathways Create and maintain internal documentation for CS processes, rituals, operating models, and cross-functional expectations Help structure the internal CS operating rhythm Weekly risk review Renewal pipeline review Health and usage insights Cross-functional alignment meetings Work with Product Ops to ensure CS is prepared and coordinated for new product rollouts, updates, and internal launches Improve communication flow between CS and other teams Ensure CS needs and customer insights are captured and channeled effectively Tooling & Systems Support Partner with RevOps to ensure Salesforce is optimized for CS workflows, reporting, and visibility Lead implementation and rollout of new CS tools as needed Lead implementation and rollout of new CS tools as needed Who YOU Are BA/BS Degree required 4+ years experience in Customer Success Operations, Business Operations, Program Management, or related fields Strong analytical skills and ability to translate data into actionable insights SQL skills preferred Salesforce reporting + dashboarding preferred Experience building dashboards (Looker, Tableau, or internal tools) required Ability to identify process gaps and create scalable solutions Strong cross-functional collaboration experience, especially with Product, Sales, and Delivery Excellent communication skills with the ability to influence without authority Experience facilitating change management, enabling teams, and improving process adoption Ability to document and simplify complex workflows Thrives in fast-paced, ambiguous environments, building structure where none exists Experience supporting or enabling Customer Success teams in a SaaS environment What Sets You Apart Prior experience implementing or supporting large-scale CS frameworks (health scoring, journey mapping, playbooks) Experience with healthcare or highly regulated industries Experience supporting CSEs or frontline teams Ability to take broad problems and create structured, repeatable systems A passion for improving customer experience and internal enablement We Take Care Of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.) Pay Range: $90,000-$110,000 USD Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we're building a team to shape the future of direct mail. Customer Success Manager - Commercial In this role, you will manage a high volume book of business and lead the renewals process to retain and grow customer relationships. You will actively manage a SMB/MM book of business and work directly with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. You will maintain and report an accurate rolling annual- forecast of renewals in your book of business. You will negotiate and execute renewal contracts, in partnership with Legal and Finance, that align to customer goals. You will discover and identify upsell/cross-sell opportunities using analytical tools and upon contract renewal to maximize customer growth. The Lob Customer Success Manager is a high impact position, responsible for owning and executing a portfolio of SMB/MM customers. The ideal Customer Success Manager is an experienced professional with a good understanding of customer success, renewals and contracts. This position is responsible for maximizing customer growth and minimizing churn while adding value to our customers in a scaled model. In this role, you will report to the Senior Manager of Commercial Account Management. As the Customer Success Manager - Commercial, you'll… Manage post-sales activity for SMB/MM customers through touch points that require product knowledge, prioritization planning, project management and the ability to quickly build rapport You will collaborate cross functionally to mitigate churn and to identify expansion opportunities Meet with clients to establish strong relationships and solidify their Direct Mail programs with Lob Responsible for creating renewal agreements and sending them to customers at least a minimum of 90 days in advance Accurately maintain a running forecast of your portfolio and communicate risk and growth opportunities to the needed internal teams Proactively identify and flag churn risk and work actively with a broader account team to mitigate Develop and execute end-to-end programs focused on driving product adoption that lead to retention or expansion Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses Connect with customers via scalable channels (email, webinars, etc.) to help solve problems Develop, test, and iterate on scaled playbooks and engagement strategies Analyze customer data to build and execute engagement strategies within your customer portfolio Bring the voice of the customer as you partner with the Revenue, Product & Engineering, and Finance teams to share customer feedback, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Lob What will you bring to this role… 3-5 years of Enterprise experience in SaaS renewals, account management, customer success, and sales. Experience with a high volume Book of Business (100+ customers) Proven skill with juggling multiple renewals in a given quarter while maintaining strong attention to detail Ability to communicate, present to, and influence key stakeholders at all levels of the customers' organization, including executive and C-level Lifecycle marketing, driving engagement and product adoption driving idea customer behavior via scaled engagements Proven track record implementing programmatic solutions and automation Ability to listen to the customer and translate their business needs into a personalized consultation Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars) You're excited to help build a new team and drive a huge impact Self-starter who has fresh ideas when it comes to growing customer engagement Great prioritization skills and ability to execute on customer-facing activities You have a track record of successfully iterating programs to achieve goals and ability to make changes on the fly and continuously improve our processes Highly data-driven and intrigued by the challenge of delivering an awesome Lob experience to hundreds of customers Strong numeracy skills Value-based selling skills Advanced problem-solving skills and verbal and written communication skills Excellent listening, negotiation, and presentation abilities Familiarity with Salesforce and ChurnZero (or similar Customer Success platform) strongly preferred Consistent track record of achieving personal and team goals Experience in the marketing automation software and/or and direct mail experience are a plus Gratitude, a sense of purpose, and a kind and generous demeanor are a must! Compensation Information The compensation for this role consists of a base salary, variable, and RSUs Annual Salary Band: $70,000.00 - $80,000.00 + Variable: $7,000.00 - $12,500.00 “Lob's salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance . Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen's invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at *************** Are you passionate about data and customers? Do you love building relationships, getting deep in products, driving adoption, and showcasing business value? We are looking for people who can drive the success of our fast-growing list of Fortune 500 customers. In the Enterprise CSM role you will own the customer relationship from adoption to renewal and expansion. Role responsibilities include: driving product utilization, optimizing configuration to maximize value, advocating internally for product improvements based on customer feedback, and showcasing business impact to customer executives in the form of Business Reviews. If you are looking to make an immediate impact, this role may be for you! About You: You are a patient and caring person, highly organized and driven. You are excited by AI and its ability to transform and improve how businesses run. You thrive on helping customers achieve their desired outcomes from software investments. You have strong spoken and written communication skills. You are action-oriented; no task is too small or insignificant for you. You value prioritization to guide your focus toward the highest-impact activities. You have had direct exposure to finance and/or accounting - Accounts Payable, Travel and Expense, Accounting, etc. You have had direct exposure to finance tech, e.g. SAP Concur, Chrome River, NetSuite, Oracle, etc. You're scrappy and comfortable asking for help. You're deeply team-oriented and enjoy a fast-paced startup environment. Your responsibilities will include: Creating a smooth transition from sales for new customers, and aligning with the customer's executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM). Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality. Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews. Partnering with sales to identify opportunities to increase customer value-resulting in upsell/cross-sell/expansion. Must-haves: 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions. Humble and friendly personality with an open and honest communication style. Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI. Exceptional presentation skills to engage Director/VP/C-level stakeholders. Ability to understand our business applications quickly with little hands-on training. Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws. Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

The Customer Success Manager (CSM) is responsible for building strong, strategic relationships with customers and ensuring they achieve maximum value from M3's products and services. The CSM acts as a trusted advisor, guiding customers through onboarding, adoption, and growth while driving engagement, satisfaction, and retention. This role requires exceptional communication skills, a deep understanding of M3's solutions, and the ability to deliver consistent, repeatable processes that enhance the customer experience. Essential Duties: The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor's requests for additional or altered duties. Manage a defined portfolio of customers, serving as their primary point of contact and advocate. Build trusted relationships with key customer stakeholders and internal teams to align goals and expectations. Conduct regular business reviews to evaluate progress, identify risks, and uncover growth opportunities. Maintain & follow a customer roadmap that aligns M3's capabilities with customer business objectives. Drive adoption of M3 products by ensuring customers are fully trained and realize measurable value. Identify and execute initiatives that strengthen customer retention and satisfaction. Proactively identify at-risk customers and implement mitigation strategies in collaboration with cross-functional teams. Understand and work towards fulfilling team KPI's and metrics. Work with CS Team to develop initiatives that deliver value to our customers. Collaborate with internal teams to optimize the customer journey and address process gaps. Gather and communicate customer feedback to Product Owners and other departments to influence roadmap priorities according to CS Team processes. Document customer health, success metrics, and touchpoints within Client Success. Ensure all customer interactions, escalations, and deliverables are tracked accurately and resolved in a timely manner. Participate in internal meetings to share customer insights, advocate for improvements, and drive alignment. Represent M3 professionally during client visits, conferences, and strategic discussions. Liaison with other departments to coordinate customer success throughout customer lifecycle. Required Skills and Expertise Knowledge Problem solving ability Meeting service level agreements Cross Functional Team Engagement Expertise in Team Collaboration Strong interpersonal skills with a customer-first mindset. Capable of handling escalation processes Has previous experience in customer relationship management Capable of achieving results which depend on internal collaboration Hospitality experience preferred Manage contract lifecycle and renewal processes, including drafting, reviewing, tracking expiration dates, and ensuring timely, accurate execution of all agreements. Education/Training/Experience: College degree. Contract Management Hospitality industry 3-5 years of overall management experience (Solid understanding of project management principles preferred). 1-2 years of experience in Customer Success preferred. Experience in SaaS or hospitality technology preferred. Strong interpersonal skills and the ability to lead and inspire others to drive growth. Ability to create strategies, implement them, track performance, and achieve set objectives. Must have keen problem-solving and process development and improvement skills Task planning skills Must be able to actively participate in meetings at all levels within the organization. Demonstrated ability to coordinate cross-functional work teams toward task completion. Advanced written and verbal communication skills are a must. General PC knowledge including Microsoft Office expert level knowledge of Excel, Word, and a working knowledge of PowerPoint. Physical Requirements: Ability to sit and/or stand for extended periods. Ability to perform work on a computer for extended periods. Ability to work in the office regularly, or pivot to working at home should emergency situations arise. Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality. Ability to lift and move light to moderate items occasionally without reasonable accommodation

Antenna is the leading provider of data and analytics for subscription media services in the U.S. Antenna's standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are trusted by some of the most recognized and respected brands across media and entertainment sectors. Using a proprietary AI-powered approach, Antenna connects subscription activities with real consumer viewership to provide services, studios, and creators with an unmatched, market-wide view of subscriber behaviors to better understand acquisition, retention, and engagement. We're looking for a Customer Success Manager who will be responsible for growing and managing our most critical customer relationships. You will be an expert and an advocate of our customer's business needs and will work to utilize the entire suite of Antenna data, metrics, and resources to meet their needs. You will collaborate regularly with the co-founders, Analytics, Product and Sales teams to ensure Antenna is delivering on our promise to our customers and building the must-have data products. You will report to Senior Customer Success Manager. Antenna is remote-first and welcomes applicants from anywhere in the United States. What You'll Do Own our customers' experience with Antenna and our products, ensuring engagement, adoption, retention, and growth Be our customers' trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products. Know their workflows and challenges and where Antenna data can deliver value Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data Collaborate with the full commercial team to expand customer relationships and execute on growth strategies. This includes managing customer health and project managing custom data requests Effectively onboard, guide, and support our customers through the full customer lifecycle. Showcase how Antenna can support strategic decision making ' Be the voice of the customer for the Antenna org - partner closely with the product team to provide quick but comprehensive feedback loops, give inputs that drive prioritization of new product features, etc. At the same time, fully understand the required trade offs and timelines that are needed by the product team Contribute to our evolving customer success playbook, sharing insights to ensure we're adopting best practices to drive adoption and success for all customers Who You Are A strong track record in customer success or account management roles, preferably at a high growth startup Experience owning a large book of business and consistently exceeding retention quota Excellent communication especially with technical or complicated products. And, experienced with presenting to and influencing key stakeholders at all levels of an organization Thrives in dynamic environments where there is change and ambiguity 1-2 years of relevant experience Bonus: you are fascinated by the new subscriber economy - streaming and the rest - and have developed deep relationships across the ecosystem Bonus: Previous experience working inside innovative, high-growth companies trying to disrupt the status quo Bonus: You have experience working with viewership data Compensation: Total annual earnings range from $75,000 to $100,000, which includes a base salary and a performance-based quarterly bonus. In addition, our incoming Customer Success Manager is eligible for company equity. The final compensation will be determined after evaluating a candidate's experience, skills, etc. About Antenna Antenna is the leading provider of data and analytics for the U.S. Subscription Economy. Our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are used by some of the most trusted brands across media and entertainment sectors to better understand subscriber behavior and successfully navigate the rapidly changing consumer subscription landscape. Founded in 2019 by Jonathan Carson, a successful serial entrepreneur with deep roots in data and analytics, and Rameez Tase, a seasoned executive in media and analytics, Antenna's mission is supported by top investors with global expertise in media and technology: Raine Ventures, BDMI, UTA Ventures, and many more. Antenna is powered by a dedicated group of individuals who are intellectually curious, passionate about service, and committed to supporting the needs of Antenna clients and each other every day. As a small remote-first team, Antenna team members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team. *************************

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. Interested in being considered for future Customer Success Manager opportunities at PagerDuty? Connect with us here! At PagerDuty, our Customer Success Managers are trusted advisors who partner closely with our customers to help them achieve business outcomes and transform how they work in real time. We love connecting with passionate customer advocates who thrive on helping organizations unlock value, accelerate adoption, and bring innovation to life. Our Customer Success team is the heartbeat of our customer experience-empowering businesses across industries to operate efficiently, scale securely, and continually improve their customer engagement. What We Look For Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change. Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value. Collaborative thinkers comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences. Skilled communicators who excel in consultative conversations-influencing at all levels and facilitating meaningful, outcome-driven discussions. Individuals who can translate complex technology concepts into actionable insights-helping customers realize ROI and drive growth through data-driven decisions. A Day in the Life of a CSM at PagerDuty Act as a trusted advisor guiding customers through their digital transformation journey. Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation. Lead business reviews and strategic sessions, ensuring alignment with each customer's evolving goals. Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap. Drive collaboration across internal teams to ensure customers experience maximum value and operational success. If you're excited about empowering organizations, driving measurable outcomes, and building lasting partnerships-let's stay connected! Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Alation is pioneering the next era of data intelligence - powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding - valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100. As data becomes the foundation of every business, Alation is leading the way in helping organizations unlock their full potential. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data-driven innovation with confidence and speed. Joining Alation means being part of a winning team shaping the future of AI-powered data intelligence. We move fast, think big, and deliver results together. Job Description: Alation is seeking a seasoned Staff Customer Engagement Manager to lead strategic data intelligence initiatives for enterprise customers. This role centers on enabling clients to maximize business value from Alation's data intelligence platform through expert program leadership, executive engagement, and long-term partnership development. The ideal candidate is a trusted advisor with 8+ years of experience in data-centric consulting, solution engineering, or program management, and brings a strong understanding of data governance, analytics, and SaaS adoption practices. They will manage a portfolio of enterprise accounts, guide multi-phase implementation programs, and serve as a spokesperson for customer success internally. This is a high-impact role within a high-growth, mission-driven organization that values collaboration, long-term thinking, and customer impact. It's best suited for a strategic, data-literate professional eager to shape the future of data culture and AI readiness. What You'll Do: Successfully lead multiple concurrent large-scale, high-complexity projects/programs, both internal and external, inclusive of change management, communication plans, executive engagement, value realization/ROI calculation, use case development, user onboarding, line of business rollout, and training workshops. Act as an Alation product expert, guiding customers on product best practices, advising on application functionality and helping to troubleshoot technical issues. Manage an individual Book of Business (BOB); taking accountability over the success of your named accounts and ensuring renewal of expert services. Demonstrable expertise in solving strategic customer business challenges. Spokesperson for the customer internally. Actively participate in Sales activities, helping with positioning Professional Services to existing customers/prospects. Upon being a fully ramped Customer Engagement Manager, you will obtain these core competencies. Top 4 Expectations of Fully-Ramped Customer Engagement Managers 1. Alation Platform Capabilities (Product Knowledge) An expert in the Alation Platform and in Alation's best practices, design, and scalable value. Communicate complex concepts to non-technical stakeholders. 2. Data Program Management (Domain Expertise) Awareness of: Database systems/BI platforms/Agentic platforms. Understanding of: How organizations use data; How data moves within an organization; How data is appropriately governed; How data teams operate. 3. Team Methodology & Best Practices (Program Management) Consulting Skills: Help customers avoid risks and work closely with senior leaders to ensure success. Project Leadership: Keep multiple projects on track by managing time, priorities, and customer expectations. Team Collaboration: Improve strategies and processes to deliver ongoing value, create helpful materials, and support team members working with customers. 4. Business Value & Sales Capabilities (Customer Success) Driving business value realization for customers. Calculating/defensibly showing value of Alation's solutions. Coaching customers on how to position Alation internally. What You Need: Bachelor's degree or equivalent experience with 8+ years in roles like Solution Engineering, Program Management, or Consulting. Strong background in data management practices and technical knowhow. Proven problem-solver with knowledge of data disciplines (e.g., ETL, Data Quality, BI, Data Science). Skilled in portfolio management, risk mitigation, and stakeholder engagement, including senior executives. Experienced in software (SaaS) adoption programs and process improvement. Able to manage multiple projects and travel up to 10%. Bonus Skills: Project Management/Scrum certifications (CAPM, PMP, Six Sigma, etc). Familiarity with software development, integration, SQL, Python, and APIs. DCAM Certification or similar. Experience working with automation and efficiency tools like ChatGPT, Gemini, etc. Fluency in multiple languages. #LI-KS1 #LI-Remote Compensation Pay Range: $112,750.00 - $152,212.00 Salary Information The base salary range is specific to the United States. The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty and training. If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published. Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************