Customer success manager jobs in Johns Creek, GA

Client Partner - Airlines LTIMindtree is seeking a high-energy, self-motivated professional with sound business insight and growth instincts to contribute to our Travel/Airlines sector. This Sr. Account Executive is a hybrid role responsible for business penetration and expansion into named new and existing accounts and capability pursuits in existing domain. This role will specifically focus on growth and partnership within the Airlines sector, so we are targeting individuals with a strong network that have worked for or sold into a similar domain. Responsibilities: Selling Cloud, Engineering and Transformation solutions preferably in Travel/Airlines domain Collaborates with internal teams, service lines and executive leadership as part of the sales cycle. Drives proposal process and participates in proposal development. Drives campaigns, events and other pipeline building activities Constructs deals in accordance with profitability goals. Performs formal deal reviews. Meeting success criteria with respect to LTIMindtree organizational KPIs relating to CSAT, gross margin and account revenue commitments. Running monthly and quarterly business reviews with customer stakeholders Facilitates and actively participates in contract negotiations, contract management and closure. Develop new relationships with C level executives within the Airlines sector for target accounts. Leverage knowledge of industry trends and client challenges to develop and deliver compelling value propositions. Required Skills /Qualifications: Strong business development/sales skills must be used to Revenue target (P&L) carrying position. Experience in managing customers, prospects and partnerships. Experience in selling global services and/or enterprise class digital solutions. Solutions-oriented by nature and is consultative in approach to selling. Good relationship and networking capabilities Creative thinker and deal maker 12-18+ years of successful experience selling IT services and Digital services Comprehensive understanding of targeted industry business environments, issues and the trends affecting technology spend. Capable of dealing at C-level and achieving large order values Excellent communication and presentation skills Able to develop effective presentations with limited support. Pay Range: Base Salary :$230,000 per annum to $250,000 per annum; Full-time; Senior level plus. In addition, we offer a bonus which is dependent on achievement of targets by the role holder as well as the organization. The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

The Customer Engagement Manager will focus on managing all owned-channel marketing campaign initiatives across email, push notification, and SMS for brands within the GoTo Foods portfolio. This position is responsible for supporting channel growth by increasing guest frequency, check, and lifetime value across owned touchpoints through the development of compelling marketing campaigns and optimization of offer strategy.

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% overnight travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan for the majority of your travel time to be overnight stays. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. #LI-Remote

Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Strategic Senior Customer Success Manager to join our Enterprise Customer Success organization. As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. How will you contribute? Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions. Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts. Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan. Drive and track customer adoption of Smarsh products and services. Proactively identifying strategic growth opportunities while providing value with what the customer has today. Measure and report on customer health. Identify appropriate steps or resources and lead effort to improve customer health. Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed. Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews. Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner. Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts. Negotiate complex renewal terms. Adhere to defined CSM processes, metrics, and tools. Track activities in CRM tools and accurately log outcomes of customer discussions. Consistently meet or exceed target customer activity metrics and SLO's. Identify best practices and coach throughout Customer success team. Work as part of a collaborative team and provide feedback for improvement to internal stakeholders. Other duties as assigned. What will you bring? 10+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments. BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success. Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage. Extremely strong oral and written communication skills. Intellectual Curiosity and technical acumen. Skilled at matrix management and using leadership skills to achieve goals. Demonstrated mastery of organization skills. Confident in juggling multiple tasks. Ability to quickly understand questions and problem solving. Proven results in driving customer health and satisfaction resulting in loyalty and advocacy. Knowledge of working in tools like Salesforce, Gainsight and Jira. The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role As an Customer Success Manager, Strategic Global Brands, you will serve as the strategic owner of Canary's largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives-ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers. You will collaborate closely with the Enterprise Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these workstreams to customer goals, foster strong executive relationships, and drive long-term account success. Responsibilities * Serve as the strategic owner of assigned enterprise accounts, maintaining long-term executive and operational relationships. * Quarterback across workstreams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions). * Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption. * Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership. * Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager. * Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes. * Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle. * Advocate for customer needs internally by partnering with Product, Engineering, and Support to influence roadmap and resolve escalations. * Promote customer advocacy, transforming satisfied brands into champions of Canary. Qualifications * BA/BS degree. * 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting-preferably in hospitality technology or SaaS. * Proven ability to manage complex, multi-stakeholder enterprise accounts. * Strong executive communication skills with the ability to influence C-level stakeholders. * Experience in strategic planning and account growth within global or multi-property enterprises. * Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts. * Strong problem-solving skills and ability to manage competing priorities in fast-paced environments. * Project Management Professional (PMP) certification or equivalent experience is a plus. $161,000 - $207,000 a year The On-Target Earnings Range for this role is $161,000 - $207,000. This OTE figure includes a competitive base salary and target variable compensation. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

As a Customer Success Manager (CSM) specializing in Revenue Cycle Management (RCM), you will play a pivotal role in ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for our RCM customers, managing their accounts, driving engagement, and delivering top-notch service. Where needed, you will serve as a direct line from our customers to our RCM team. The position will focus on increasing customer satisfaction, reducing churn, strengthening brand loyalty, and leveraging the customer relationship for referral opportunities through outreach and advocacy. WHAT YOU WILL DO... Engage in activities designed to increase customer advocacy, product adoption, satisfaction and referrals of assigned customers. Build and maintain strong, long-lasting relationships with customers, becoming their trusted advisor and advocate within Azalea Health. Build relationships with key customer stakeholders and executive sponsors. Manage communications with assigned customers and maintain regular meeting cadence and scheduled touchpoints. Generate and perform business reviews and onsite "optimization" visits with customers. Identify at risk customers and potential issues in advance to mitigate churn and lost revenue. Maintain an accurate Customer Scorecard. Monitor account health for assigned customers by continuously monitoring key performance indicators (KPIs) including financial and RCM operational metrics for customers. RCM Identify areas for improvement and recommend strategies to optimize revenue cycles. Assist in proactively detecting aberrant trends and work with internal RCM leaders and/or the customer to quickly resolve. Quickly address escalated billing issues by working closely with the A/R Specialists, Supervisors and Managers. Provide Month End Financial Reports to assigned Members either by meeting or reporting dashboards. Provide training and education to customers on our RCM solutions, helping them maximize the value of our services. Participate in the onboarding process for new customers. Develop sufficient product knowledge to demonstrate billing expertise to our customers. Maintains an excellent knowledge of our software products and services; and can perform demonstrations of all Azalea products and services to customers as needed. Address all customer concerns, inquiries, and issues promptly and effectively, collaborating with internal teams when necessary to find solutions and increase customer satisfaction. Own the creation and communication of effective corrective action / risk plans. Work with the Account Management and Sales teams to renew customer contracts and identify opportunities for upselling additional services and/or solutions. Use creative problem-solving skills to meet customer needs. Excel at building relationships by phone, email, and in-person. Complete all special projects and other duties as assigned by management. Up to 20% travel BACKGROUND AND SKILLS YOU WILL BRING... Bachelor's degree in Healthcare Management, Business Administration, or a related field. Proven experience (3+ years) in customer success, account management, or a similar role, preferably in the healthcare or RCM industry. Deep understanding of RCM processes and healthcare billing. Strong analytical skills with the ability to interpret data and trends. Experience with clinical and quality measure workflows. Excellent interpersonal and communication skills Strong organizational and project management abilities. Ability to work independently and as part of a collaborative team. Background with customer relationship management (CRM) systems preferred. SUCCESS LOOKS LIKE... Being aggressive and taking initiative; we trust you to move the needle forward Doing the job; outcomes are just as important as strategy Being adaptable and amenable to meet the changes of a dynamic and evolving industry Demonstrating humility; partnership and collaboration is who we are and how we operate Tapping into your innovative side; conventional is not always correct HOW WE INVEST IN YOU... Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance Generous employer sponsored subsidy towards employee's medical insurance premiums Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose. Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities Azalea Health's EEO Statement Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.

Title: Customer Success ManagerLocation: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your typical account management role. This is an opportunity to build the entire customer success function from the ground up at a mission-driven company in its breakout moment. Why is this role open? Because our explosive growth requires a dedicated partner to ensure our clients succeed, stay, and grow with us. NPHire is solving a critical challenge in healthcare. In just nine months, we've scaled to over 7,000 active candidates and 55+ employers, from private clinics to national healthcare systems. We need more than a support agent; we need a retention engine. Someone who can anticipate client needs, drive platform adoption, and operate as the trusted advisor for every employer on our platform. You won't just be answering tickets; you'll be designing the entire post-sale customer journey. You won't just be running check-in calls; you'll be using client feedback to shape the future of our product. If you are hungry to learn how a company builds a loyal customer base, eager to create processes from scratch, and ready for a role that will be a launchpad for your career, this is your shot. Your Mission, Should You Choose to Accept It: Your mission is to ensure every NPHire employer achieves their hiring goals, making our platform an indispensable tool in their recruiting toolkit. You will serve as the central nervous system for our client base, transforming new sign-ups into power users and loyal advocates. You will own the client lifecycle post-sale, connecting the dots between client health and company growth and serving as a trusted partner in driving our vision forward. What You'll Own & Achieve: 1 - World-Class Onboarding & Activation --> Master the post-sale handoff, leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up for immediate success.--> Drive the activation cadence for new accounts, ensuring every employer posts their first job and sees value within the first 30 days.--> Serve as the company's proxy for tracking onboarding success, ensuring new clients are engaged, supported, and on a path to renewal from day one. 2 - Proactive Account Strategy & Growth --> Become a trusted advisor to our clients, proactively managing account health, flagging churn risks, and implementing playbooks to keep them successful. --> Coach employers on how to optimize job visibility and candidate flow, turning their subscription into successful hires.--> Identify and pitch relevant upsells-such as job boosts or expanded licenses-that deliver more value to the client and drive commercial growth. 3 - Building a Foundation for Scale --> Proactively identify and eliminate bottlenecks in the customer experience, constantly looking for ways to improve support processes and systems --> Gather, synthesize, and champion client feedback, delivering actionable insights to the Product, Marketing, and Sales teams to guide our roadmap --> Draft and manage client communications across email, phone, and SMS, ensuring our partners feel informed, heard, and valued The Profile: What You'll Bring to the Table --> A Customer-Obsessed Track Record: You have 2+ years of experience in customer success, account management, or client onboarding, ideally in a SaaS, HR Tech, or healthcare company where you consistently put the client's success first.--> Proactive & Strategic: You don't just tolerate problems; you hunt for them. When you spot a red flag in account usage, you stay focused, diagnose the root cause, and execute a plan to get the client back on track.--> Commercially-Minded & Influential Communication: You communicate with precision, clarity, and empathy. You are a skilled presenter who can lead an onboarding call with confidence and a strategic advisor who can successfully expand account value over time.--> A Builder's Mindset: You possess a low ego and a high degree of ownership. You are excited by the opportunity to build something from the ground up and thrive in a fast-paced environment where processes are still evolving. You understand that your primary role is to be a force multiplier for our clients.--> Tech-Forward & Data-Informed: You are fluent in the modern customer success toolkit (CRMs like HubSpot, communication platforms like Avochato) and are a master of using technology and data to create leverage and efficiency. Why You'll Love Building with Us: --> Foundational Impact: This is a real-world MBA in building a customer-centric company. You'll have a seat at the table and will build the entire customer success function from the ground up.--> A Clear Path for Growth: We don't just hire, we build careers. As our first CSM, you are on the ground floor with a clear promotional track as the company and team scale.--> Tangible Impact: Your work will directly fuel our mission to solve a critical bottleneck in healthcare and ensure our clients can hire the Nurse Practitioners they need.--> The Culture & Benefits: Join a team of smart, hungry, and passionate operators. We offer a competitive salary with significant upside, comprehensive benefits, Unlimited PTO and a fast-paced, mission-driven environment. If you read this and see churn as a puzzle to be solved, not a problem to be feared, we want to talk to you. Apply now.$70,000 - $90,000 a year On target earnings between $100,000 - $125,000. Your compensation has three components 75% tied to converted customers from the free trial to paid subscription; partnering with our sales team15% tied to NRR10% tied to upselling to the next tier plan - this is an uncapped commission plan tied directly to revenue and you have the opportunity to far exceed this percentage based on performance We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are always looking for passionate and client-focused individuals to join our Customer Success team! Whether you're an experienced Customer Success Manager or looking to grow as a Customer Success Specialist, this team offers the opportunity to build strong client relationships, drive success, and collaborate with cross-functional teams. The Customer Success team is responsible for ensuring client satisfaction, managing deliverables, and providing strategic recommendations. These client-facing roles require a blend of relationship management, data analysis, and strategy to drive performance and growth. If you think you're a fit, we encourage you to apply or join our talent community. If a relevant opportunity becomes available, our hiring manager will reach out! Key Responsibilities * Serve as the primary or supporting point of contact for assigned clients, ensuring their needs are met and satisfaction remains high. * Manage and oversee the execution of client deliverables across Product, Media, and Strategy teams. * Develop, implement, and present product upsells and monthly media plans. * Analyze and present performance data, helping clients optimize their strategies. * Lead or support client conference calls, business reviews, and in-person meetings. * Assist with new client onboarding and provide ongoing support. * Participate in new business pitches and become an expert in our technology offerings. * Provide hands-on media implementation as needed throughout the month. * Occasional travel may be required. Who Should Apply? We're always looking for proactive, detail-oriented problem-solvers who thrive in a fast-paced environment and are passionate about customer success. Whether you're experienced in managing client relationships or eager to grow in a client-facing role, this is a great opportunity to collaborate with a dynamic team, advocate for customers, and drive meaningful results. If you're a strong communicator, highly organized, and ready to take on challenges, we'd love to hear from you! * Minimum of 2+ years of client-facing experience; recruitment, transportation, or SaaS experience a plus * BA/BS Bachelor's degree * Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines * Experience working with a team & delegating when necessary * Obtain a solid understanding of our product offerings and how they benefit our clients' recruitment strategies * Proficiency with Microsoft Office What We'll Bring to the Table We know you have a life outside of work, and we believe a fulfilling career should support both personal and professional well-being. That's why we offer a range of great benefits, including: * Comprehensive Benefits: Health insurance, 401K, and unlimited paid time off to support your overall well-being. * Flexible Work Environment: A hybrid work schedule that allows for both in-office collaboration and remote flexibility. * Professional Growth: Access to professional development resources, mentorship, and opportunities to work with award-winning products that are making an impact. * Team Culture: Frequent team lunches, off-site outings, and a collaborative work environment where we celebrate wins together. * Employee Perks: Discounts on products and services, plus the opportunity to be part of a team that values innovation, creativity, and fun. We're committed to creating a workplace where you can do great work, grow your career, and enjoy the journey along the way! About AppVault AppVault specializes in groundbreaking recruitment software solutions providing a holistic approach to engaging, hiring, and retaining talent. We take steps to fully understand a client's culture, messaging, and brand to provide cutting-edge recruitment SaaS based solutions to leading B2B brands around the country. Our mission is to proactively support organizations by creating and distributing strategic multi-channel messaging to highly targeted audiences - communicating unique qualities and identifying the right candidates. Our team is comprised of dedicated and coordinated professionals - analysts, creators, supporters, and leaders - proficient in multitasking and committed to delivering. EOE M/F/D/V

Wattch enables observability, intelligence, and control for renewable energy systems of all types and sizes. As an emerging leader in monitoring and control technology, we serve customers in the solar, battery storage, and hydroelectric industries, with over 1,700 customer power plants around the world connected to our platform. Our ultimate goal is to provide interoperability for every device in the world that produces or consumes energy. About the role As a Customer Success Manager at Wattch, you will be the strategic partner for our customers, ensuring they maximize value from our solutions and achieve their operational goals. You'll own the full customer lifecycle post-sale, driving adoption, identifying expansion opportunities, and serving as the voice of the customer within Wattch. Reporting to the Head of Customer Success, this role blends strategic relationship management with technical fluency to ensure customers achieve measurable outcomes with our platform. You'll develop success plans, lead business reviews, coordinate cross-functional resources, and proactively identify risks and opportunities across your portfolio. As a subject matter expert on our platform, you'll manage support communications via Zendesk, partner with engineering and our technical project management team to resolve complex tickets and track bug fixes, translate customer needs into actionable requirements, and position solutions effectively. To be successful, you should be relationship-oriented, strategic, and an excellent communicator. You should be comfortable navigating complex conversations with both day-to-day stakeholders and executives. Most importantly, you should be motivated by our mission to accelerate renewable energy adoption and excited by the challenge of helping customers succeed with complex solar and storage monitoring and control deployments at scale. On a given day, you may… Develop and maintain customer relationships, acting as the primary point of contact throughout the customer lifecycle Manage and triage the Zendesk support queue, coordinating across teams to resolve advanced technical tickets Collaborate with sales, operations/supply chain, and project management teams to ensure a smooth onboarding experience, transitioning accounts from pilot stage to client Conduct regular proactive check-ins and account review meetings; utilizing Hubspot and Airtable to maintain an accurate record of discussion and action items Collaborate with the Technical Project Management team on follow-ups and customer communication Represent the voice of the customer to inform product roadmaps by collecting, analyzing, and disseminating customer feedback and product requirements to platform improvements Manage customer renewals, NPS follow-ups, and identify customer advocacy opportunities for case studies, testimonials, etc. Create internal and client facing documentation within Notion and Zendesk Partner with the Head of Customer Success to improve processes, identify automation opportunities, and enhance the overall client experience You're perfect for this role if you… 3+ years customer success or account management experience in SaaS Have exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level Have experience managing escalations and resolving critical customer situations Have strong organizational skills and are detail oriented Have a strong analytical and goal oriented mindset Have exposure to contract negotiations and renewal discussions with customers Have experience working with Customer Success and support tools like Hubspot, Airtable, Zendesk and Gainsight/Churnzero Bonus points if you… Have previous experience in Customer Success Operations / RevOps Have worked on distributed, hardware-integrated SaaS products Are familiar or have experience with renewable energy systems (solar, storage, etc.) Are excited by the potential of a distributed, renewable grid Have worked in a high growth SaaS startup environment If you join Wattch, you will enjoy… Unlimited PTO, plus 11 paid federal holidays and office closed last week of the year Comprehensive group health insurance Incentive Stock Options (ISO) Office on the Eastside Beltline in Atlanta (in office 3 days per week, Work from Home Tuesdays and Thursdays) Small, highly collaborative team with direct access to founders and tons of growth opportunities Wattch is an equal opportunity employer. We believe that the unique contributions of all Wattchers create our success and we aim to offer an inclusive environment in service to one another, our products, and the communities we serve. We value empathy, clarity, and sustainability and strive to make these values present in our daily interactions as well as our hiring process. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we don't discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We welcome all applications. Powered by JazzHR H8WkvIC4PO

Job DescriptionSalary: The Opportunity: The Customer Success Manager (CSM) is a customer-facing role within Euna Solutions Enterprise Customer Programs (ECP) team. This new position is designed to strengthen long-term partnerships with state agencies and large public sector clients implementing and adopting Euna Grants solutions. The CSM is accountable for customer health, executive-level engagement, renewal readiness, and ensuring successful adoption of grant management systems. This role requires the ability to foster trust, engage in consultative conversations, and guide customers through long-term success journeys with confidence. The ideal candidate is a relationship-builder who combines deep knowledge of public sector operations and grants management with SaaS customer success experience. This individual must be equally comfortable presenting to senior state executives, advising agency project leads, and collaborating with internal delivery teams. The CSM will act as a trusted advisor, helping clients achieve their objectives and maximize their investment in Eunas solutions. Key Responsibilities: Serve as the primary relationship manager for high-profile state agencies and enterprise customers, ensuring strong executive-level engagement and customer advocacy. Partner with ECP project teams to support seamless transitions from implementation to steady-state adoption. Develop and execute customer success plans that drive system adoption, stakeholder confidence, and measurable outcomes aligned with agency goals. Provide executive briefings, strategic check-ins, and data-driven progress updates to agency leadership. Act as a trusted advisor to customer project sponsors and decision-makers, ensuring alignment of Euna solutions with policy, compliance, and funding priorities. Monitor customer health indicators (adoption rates, usage trends, feedback, risk signals) and intervene proactively to resolve challenges. Support renewal readiness by ensuring customers recognize the value of Euna solutions and are prepared for long-term partnership commitments. Engage in consultative, sales-oriented conversations that reinforce adoption outcomes and explore opportunities for expanded value. Advocate for customer needs internally, ensuring feedback informs product roadmaps, services enhancements, and training priorities. Contribute to the development of standardized success frameworks, playbooks, and reporting models tailored for public sector clients. Minimum Qualifications: 5+ years of customer success, account management, or client services experience in a SaaS or enterprise software environment. Demonstrated success engaging senior public sector stakeholders, particularly in state government or grants management contexts. Strong understanding of the grant lifecycle, compliance obligations, and public sector funding practices. Excellent communication and executive presentation skills, with the ability to influence senior leaders and simplify complex concepts. Proven track record of building long-term client relationships that drive adoption and outcomes. Bachelors degree in Public Administration, Business, Information Technology, or a related field. Preferred Qualifications Experience with grants management systems, public sector ERP/finance platforms, or large-scale government SaaS implementations. Familiarity with renewal and expansion strategies within customer success functions. PMP, CSM, or equivalent project management/customer success certification. Knowledge, Skills, and Abilities Strong relationship-building skills with ability to engage confidently in executive conversations and foster trust in long-term partnerships. Skilled at executive communication, facilitation, and storytelling with a customer impact focus. Comfortable with renewal processes and capable of engaging in sales-type discussions to support long-term value realization. Data-driven with ability to monitor, analyze, and act on adoption metrics and customer health indicators. Comfortable engaging across organizational levelsfrom agency executives to operational staff. Adaptable and resilient when navigating complex political, organizational, or cultural dynamics. Professional, reliable, and accountable, aligned with Eunas mission of transparency and public sector trust. Location: This position is hybrid working 3 days/week in our Oakville or Atlanta office. WhatIt'sLike to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement. Here are some of the perks that Euna employees enjoy: Competitive wages Wepaycompetitive wages and salaries, and we only expect an honest 40-hour week for it. Wellness days Whats better than a long weekend? An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills. Flexible work day Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in. Benefits Askus for a copy of our health and dental benefits! Culture committee Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. About Euna Solutions Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technologys GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit ********************** Please visit our website:************************************* check out our LinkedIn Page:*********************************************** We believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and ifyou'reexcited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small), please let us know. For any inquiries or requestsregardingaccessibility at Euna Solutions, please email **************************** or call our officeat**************. Upon request,appropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.Responsibilities Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives; Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; Drive customer accounts growth by delivering successful ROI and relationship building; Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects Requirements Business-driven mindset and customer facing experience; More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; Experience in management of projects and small teams; Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders. Strong analytical and problem-solving skills, with a focus on continuous improvement. Bachelor's degree in Engineering or a related field. Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America. Valid driver's license with a good standing record. Bonus Points Maintenance specific experience with usage of CBM and CMMS tools; Experience in implementing Lean Manufacturing or Six Sigma methodologies Compensation Competitive SalaryPremium Medical, Dental, and Vision CoveragePaid Time Off (PTO): 15 Days 401(k) Retirement PlanLanguage Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.Gympass Membership - Access a wide range of gyms and training programs.Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

Hybrid role based in Atlanta, Georgia Role Overview 🚀 At Uncapped, we help ambitious founders realise their dreams. If you are looking for your next role in Sales/Customer Success, come join a high-performing team working with the Founders and decision-makers of high-growth companies in the US. We are transforming the way digital companies can grow their revenue, and Customer Success Managers are crucial to the client relationship. Our solutions delight our customers; our compensation plans are competitive; and our approach to your training, mentoring, and development is hands-on and designed for your success. We are on a path to becoming a significant company with global influence, and you will be working at the intersection of technology companies and venture capital investment. This role offers an opportunity to join a company and materially contribute directly to its growth. About Uncapped 👫 Founded in 2019, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. The company was born out of frustration with the limited financing options available for UK and European entrepreneurs to finance growth. Uncapped provides working capital loans to brands and retailers around the world, doing between $10m and $100m in turnover. Uncapped has raised VC funding from most notable investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures. What you will do ✍️ You will own and nurture a portfolio of US clients by offering a solution that solves a huge pain point for digital companies and beats alternatives head-to-head. Our customers love what we offer, and 90% take more capital. Own the client relationship throughout the entire lifecycle, managing additional funding applications and acting as the lead point of contact at Uncapped Work with our Underwriting team to tailor funding offers to our client's unique requirements Collaborate with our clients to deliver an amazing ongoing customer experience, problem-solving and testing solutions Identify opportunities to delight and add further value to our clients, providing them insight into and cross-selling partner products and services Become a subject matter expert on the small business financing space Provide accurate forecasting predictions and leverage our CRM system effectively Contribute to the ongoing development of sales-related systems, processes and business practices by sharing recommendations to improve efficiency and capacity Act as the voice of our customers, feeding back insights into the product development cycle Drive improvements to NPS through immediate post-sales aftercare activities such as platform demos for customers Requirements Who you are 👀 4+ years experience in commercial closing roles in the B2B technology or financial services industries You are interested in the high-growth E-commerce ecosystem You are a natural people person: charismatic, emotionally intelligent and able to adapt your communication style to your audience You have excellent analytical skills tempered with a sense of commerciality, financial acumen and strong administration skills Experience working with Hubspot Excellent organisation and time management skills A tenacious and proactive approach Benefits What we offer 🎁 At Uncapped, our people make us successful. We are a start-up with big goals, and we work hard, so we want to give everyone the benefits they really want. We are continually adding to this list as new people join -- here are some of the things you can expect: Unlimited holiday: we believe that well-rested and happy people make the best employees Competitive compensation plan Personal growth fund: Raise your game from great to spectacular Monthly recognition and awards: Celebrate wins big and small The opportunity to make a big impact every day on the lives of European and US entrepreneurs. Optional workspaces in Warsaw, London and Atlanta We are only able to consider applications from those who are eligible to work in the USA without requiring sponsorship.

Job DescriptionThe opportunity ✨ Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences. Waitwhile is trusted by 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, CHANEL, Costco, Louis Vuitton, Delta Airlines, and many more. We are now looking for our new Head of Customer Success for North America to join our mission and solve the age-old problem of long wait times, frustrating queuing, and unnecessary friction in everyday customer journeys. You'll be joining a fast-paced, growing technology scale-up with awesome culture and benefits, solving one of the most recognizable problems on our planet! Waitwhile has recently joined the Allegion family, so you will also be entering at an exciting time of growth. The role ???? As Head of Customer Success for Waitwhile, North America, you'll report to our Global VP of Customer Success (based in Stockholm) and lead the team managing our growing NA customer base. In this role, you will: Become a go-to expert on our product, gaining a deep understanding of each customer's business goals, challenges, and the solutions that deliver measurable value through our platform. Coach and scale a team of 5 CSMs, focusing on performance, growth, and customer outcomes. Develop repeatable lifecycle playbooks and processes that drive retention, expansion, and advocacy. Collaborate closely with Sales, Product, Support, and Engineering to ensure smooth implementations, strong customer relationships and measurable outcomes. Personally serve as a strategic advisor to our most valued North American customers, ensuring they receive outsized value from our platform. While the role is remote-first, we are ideally looking for candidates based on the US East Coast. Working hours are 8 am - 5 pm Eastern Time to provide enough of a work schedule time overlap to collaborate with our Sweden‑based leadership team. Occasional travel required for in-person team meetings, fostering collaboration and innovation. What you'll be doing ???? Lead & inspire: Hire, develop, and retain a high‑performing CS team; establish and maintain a culture of curiosity, ownership, and continuous learning. Deliver measurable impact: Deliver measurable impact: Working hard to ensure that you and your team hit and exceed industry benchmarks for key functional metrics (e.g. NRR, GRR, CSAT, TTV, Adoption) through strategic, intentional, and proactive management with your team, as well as their customers Build and deploy playbooks and processes that scale: Own the customer journey from onboarding to QBRs and renewal while embedding data‑driven best practices and leveraging AI to drive team efficiency. Be a strategic advisor: Turn deep product expertise into boardroom‑level guidance that positions Waitwhile as a thought leader and trusted business partner. As the Head of Customer Success for NA, you'll ensure that your own strategic customers, as well as those of your teams, have access to a true product and market expert through their Waitwhile CSM. Champion the voice of the customer: Collect and champion key customer feedback that influences roadmap priorities, ensuring we address the most critical points of feedback for our most important customers. Collaborate cross‑functionally. Collaborate daily with Sales, Solutions Engineering, Support, Product, and Marketing teams to deliver key projects and ongoing results for our customers, as well as for our internal teams. What we're looking for ???? 8 + years in B2B‑SaaS Customer Success, with 4 + years leading teams (managers or senior CSMs) within both Enterprise and Mid-Market segments. Experience scaling CS organizations: You've been responsible for taking a CS team from a few to many FTEs, with solid/improving metrics, and responsibilities including hiring, training, coaching, goal‑setting, and performance management. Proven track record achieving ≥ 120 % NRR and < 5 % churn in the Enterprise segment. Ambitious and Data‑driven mindset: You know that great results and big impact come from delivering high-quality work over a long period of time. This is reflected by your expertise in Customer Success-related metrics, processes and tooling, knowing best practices, and showing first hand to others what great looks like. Deep product knowledge and technical curiosity: Your personality brings curiosity for how problems can be solved through technology; you learn software fast, teach others to become experts and ensure you find the optimal ways of delivering value for its users. Your professional experience has given you a deep level of familiarity with APIs and their application in advanced customer workflows as well as how custom integrations can help solve the most complex workstreams Exceptional communicator who can influence C‑suite stakeholders, frontline users and coworkers alike. Based in Eastern or Central U.S. time zones with the ability to travel ~5 times per year for client onsites or team offsites. Bonus skills & attributes ???? Domain experience in queue management and/or appointment scheduling, retail/gov/health tech, or other industries with a large focus on service design and process design through software. Your Hubspot game is strong: Experience in Hubspot Sales, Service, and/or Customer Success workspaces. Perks & Benefits ❤️ We want Waitwhile to be an incredible place to work. We offer great benefits and perks, flexible working hours and lots of interesting challenges. We believe in making work fun and rewarding and care about your development and are committed to your success. Our benefits & perks programs include, but are not limited to: Competitive medical, dental & vision coverage for you and your family 401(k) plan with a generous company match Income protection plans: Life & Disability Insurance 10 company-paid holidays Unlimited PTO Parental Leave Continuing Education Allowance Coworking Space Membership as/if needed About Waitwhile ???? Founded in San Francisco in 2017, Waitwhile has raised $12 million from CRV and others, operates across the U.S. and Sweden, and is laser‑focused on unlocking human potential by eliminating wait times. Waitwhile is built upon Swedish values where everyone is equal and the best way to create a high performance culture and opportunities for the team is by running a meritocracy. We celebrate diverse voices and are committed to building an inclusive, psychologically safe environment where everyone can thrive - and anyone can take initiative to deliver something of value where they see a gap. If your experience, attitude and track record will make you rock this role, we'd love to learn more about you! How to apply ???? Click “Apply” and share your resume & linkedin profile + a brief note on 1) the strongest strategic relationship you've built with an Enterprise level account, and 2) the most important impact you've had on a team you've managed to date - we can't wait to meet you! Final note ???? The candidate review and interview process will commence in early-mid August!

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we're committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world's hardest connectivity problems. Role Overview We're looking for a Customer Success Manager (CSM) to join our Professional Services team. In this role, you'll serve as the primary relationship owner and strategic advisor for customers throughout their post-sales journey with Ditto. This role is accountable for ensuring our customers successfully adopt our platform, realize measurable business value, and are positioned for long-term success-from implementation to ongoing support. What you'll be up to… Customer Relationship & Accountability Own and be accountable to the end-to-end customer relationship throughout the post-sales journey, serving as the primary point of contact and strategic advisor Drive team towards desired implementation outcomes, timeline adherence, and successful achievement of agreed-upon milestones Establish and nurture relationships at multiple levels within the customer organization, creating redundancy and organizational awareness beyond a single point of contact Conduct regular executive business reviews that connect platform usage to customer business outcomes and strategic objectives Implementation Success Lead new and ongoing implementation meetings, ensuring continual alignment with customer needs and goals Proactively identify and mitigate risks to implementation timeline or success, escalating when necessary and driving resolution Coordinate activities with other team members (Technical Account Managers, Solutions Architects, Implementation Engineers and Support Engineers) to deliver on customer commitments Anticipate customer needs based on their business objectives and industry context, surfacing opportunities before they become requests Value Realization & Growth Develop deep understanding of customer business objectives, success metrics, and how platform capabilities map to their strategic goals Position customers for renewal success by ensuring strong adoption, value realization, and executive sponsorship throughout implementation Guide customers toward new and effective use cases and implementation approaches that add new value to their organization, identifying expansion opportunities and optimal timing for growth conversations based on customer maturity and success indicators. What helps you thrive… 5+ years of experience in customer success, technical program management, or technical account management in B2B SaaS or IaaS environments, as well as mid-to-large consultancies Demonstrated ability to manage complex, multi-stakeholder projects in enterprise environments with competing priorities and dependencies Strong business acumen with ability to connect technical capabilities to business outcomes and strategic objectives Excellent writing and speaking skills with experience presenting to executive audiences and translating technical concepts for business stakeholders Proven track record of building trusted advisor relationships and maintaining high customer satisfaction through implementation phases Comfortable working cross-functionally and coordinating technical resources without direct management authority Great-to-haves… Strong conceptual understanding and experience in cloud infrastructure, data platforms, and/or mobile technology The Benefits of Building with Us We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we're building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage. Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates. Apply Anyway At Ditto, we know game-changers don't always come wrapped in a “perfect” resume. Years of experience? Every single bullet point checked? Meh. That's not what drives us. What does matter? Grit. Curiosity. Adaptability. And a genuine spark for what we're building. So if you're fired up about our mission but not sure you tick every box - hit that apply button anyway. Use your application to show us how you'll make an impact here. We're always on the lookout for exceptional humans who want to grow, stretch, and build something meaningful with us. Equal Opportunity Employer Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer's goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer's needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You'll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do Responsible for base revenue retention on existing GBG solutions within customer portfolio Help design and measure health metrics and implement improvement plans as required Build relationships with existing contacts and identify new contacts to deepen engagement Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs) Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements Proficient in GBG's solutions and the value they provide across various use cases Understand your customer's needs to guide them through best practice product adoption Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues Operate cross-functionally with a wide range of internal teams to address customer needs and issues Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG Requirements Skills we are looking for Experience: Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement. Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs). Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: Strong passion for delivering best-in-class customer experience. Ability to translate data into compelling success stories and actionable insights. Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment. Proactive mindset for identifying solutions and managing execution to completion. Interest in product capabilities and applying them to solve customer challenges. Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges. Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum - resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom's high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning. The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader. We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom's mission and vision. You will... Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform. Serve as the primary contact for customers delivering a value-driven customer journey Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience. Participate in onsite visits to support district initiatives, professional learning, and customer's needs 30% Travel What we're looking for... BA or BS degree or higher At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company Experience using and/or implementing High quality instruction materials (HQIM) Experience with set-up, configuration, or administration of a SAAS software product Education field experience, and/or experience as a success manager in ed-tech Strong empathy for educators Passion for improving education equitably $70,000 - $90,000 a year Bonus Structure: Additional $15K OTE - Prorated to start date Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer Full time permanent employees are eligible for the following benefits from their first day of employment:* Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance * One Medical membership (in participating locations) * Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year. * 10 paid sick days per year (pro rated depending on start date) * Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State. * Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Strategic Senior Customer Success Manager to join our Enterprise Customer Success organization. As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. How will you contribute? Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions. Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts. Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan. Drive and track customer adoption of Smarsh products and services. Proactively identifying strategic growth opportunities while providing value with what the customer has today. Measure and report on customer health. Identify appropriate steps or resources and lead effort to improve customer health. Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed. Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews. Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner. Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts. Negotiate complex renewal terms. Adhere to defined CSM processes, metrics, and tools. Track activities in CRM tools and accurately log outcomes of customer discussions. Consistently meet or exceed target customer activity metrics and SLO's. Identify best practices and coach throughout Customer success team. Work as part of a collaborative team and provide feedback for improvement to internal stakeholders. Other duties as assigned. What will you bring? 10+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments. BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success. Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage. Extremely strong oral and written communication skills. Intellectual Curiosity and technical acumen. Skilled at matrix management and using leadership skills to achieve goals. Demonstrated mastery of organization skills. Confident in juggling multiple tasks. Ability to quickly understand questions and problem solving. Proven results in driving customer health and satisfaction resulting in loyalty and advocacy. Knowledge of working in tools like Salesforce, Gainsight and Jira. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer's goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer's needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You'll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do Responsible for base revenue retention on existing GBG solutions within customer portfolio Help design and measure health metrics and implement improvement plans as required Build relationships with existing contacts and identify new contacts to deepen engagement Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs) Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements Proficient in GBG's solutions and the value they provide across various use cases Understand your customer's needs to guide them through best practice product adoption Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues Operate cross-functionally with a wide range of internal teams to address customer needs and issues Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG Requirements Skills we are looking for Experience: Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement. Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs). Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: Strong passion for delivering best-in-class customer experience. Ability to translate data into compelling success stories and actionable insights. Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment. Proactive mindset for identifying solutions and managing execution to completion. Interest in product capabilities and applying them to solve customer challenges. Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges. Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.